Telecommunications Technician

The Role

Repair, test and turn up Circuits from DS0 through Optical

Perform test procedures and analyze test results to isolate and determine type of service problem and to assist in restoration of service. May perform test calls or call traces. Ensure coordinated tests are completed when required and activate end-to-end service. Coordinate activities with vendors, outside technicians, testers, and translation groups. Utilize remote test vehicles (transport and switching), interpret testing results and error messages to locate fault, and ensure end-to-end service continuity prior to service activation completion. Perform remote activation of network services such as software cross-connects to establish customer service. Connect, disconnect, and rearrange line translations, connecting customer lines with switch and transport equipment. Interface with customers to keep them informed of status of service, and to confirm proper service has been provisioned or restored. Communicate and negotiate release for all network rearrangement activities with the customer. Proactively act as customer advocate through direct communications in all aspects of the customer’s communication needs, particularly network reliability and application needs. Act as first point of contact for Public Safety Answering Points (PSAP), emergency situations and outages on emergency (911) or FAA circuits. Monitor alarms for PSAP circuits. Remotely maintain CPE for PSAPs: equipment and answering systems. Provide support to field CPE technicians working on PSAP equipment and circuits.

Location and Schedule

This role is based in St. Paul, Minnesota and follows a hybrid work model, combining in-office presence with remote work flexibility. Requires at least 3 days in the office per week. The center operates 24/7, schedules will include weekends, and may include evenings, holidays, and overtime as needed. Shifts can vary.

The Main Responsibilities

• Utilize and interpret documentation and methods and procedures to solve problems.
• Utilize process flow to analyze and manage work efforts.
• Manage and coordinate work efforts by interfacing with several work groups, both internal and external, escalating as necessary.
• Read, interpret and complete detailed design work, and update database assignments.
• Work in various databases and systems (e.g., TIRKS, NMA, INTAS), to ensure consistent data across all applications.
• Review, interpret and work with information on route layouts, cable make-up, cable records, Facilities Assignment Centers Services (FACS), exchange and/or trunk cable books or transfer sheets.
• Utilize CLLI (Common Language Location Identification), CLCI (Common Language Circuit Identification), CLEI (Common Language Equipment Identification), and CLFI (Common Language Facility Identification) codes to determine assignments.
• Issue work request and initiates dispatch when physical work/installation is required.
• Perform test procedures and analyze test results to isolate and determine type of service problem and to assist in restoration of service.
• May perform test calls or call traces.
• Ensure coordinated tests are completed when required and activate end-to-end service.
• Coordinate activities with vendors, outside technicians, testers, and translation groups.
• Utilize remote test vehicles (transport and switching), interpret testing results and error messages to locate fault, and ensure end-to-end service continuity prior to service activation completion. Perform remote activation of network services such as software cross-connects to establish customer service.
• Connect, disconnect, and rearrange line translations, connecting customer lines with switch and transport equipment.
• Interface with customers to keep them informed of status of service, and to confirm proper service has been provisioned or restored.
• Communicate and negotiate release for all network rearrangement activities with the customer.
• Proactively act as customer advocate through direct communications in all aspects of the customer’s communication needs, particularly network reliability and application needs.
• Act as first point of contact for Public Safety Answering Points (PSAP), emergency situations and outages on emergency (911) or FAA circuits.
• Monitor alarms for PSAP circuits.
• Remotely maintain CPE for PSAPs: equipment and answering systems.
• Provide support to field CPE technicians working on PSAP equipment and circuits.

What We Look For in a Candidate

• Ability to share room with others doing similar work.
• Primarily perform work duties sitting or standing at a workstation utilizing a computer for extended periods of time.
• Ability to work varying shifts and hours including possible mandatory overtime and holidays.
• Computer literacy, multi-tasking, problem solving, strong verbal communications

Preferred

• Knowledge of specific databases and systems is a plus such as WAFA-C, WAFA-DO, WAFA-DI, TIRKS, NMA, TEMS, INTAS and electronic switching systems.
• 12 months experience working with unbundled circuits, hi cap (T1- to OC 192 systems) dark fiber, IPG, ISDN, and DSO circuits.

Compensation

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