Infrastructure Technician V
Date: Jul 14, 2026
Location: Remote, US QUEEN CREEK, AZ, US, 85242 ALMA, AR, US, 72921 SOFIA, BG, 1000 PHOENIX, AZ, US, 85032 MELBOURNE, AU TUCSON, AZ, US, 85705 TUCSON, AZ, US, 85716 LONDRINA, BR SAHUARITA, AZ, US, 85629 FRESNO, CA, US, 93721 PHOENIX, AZ, US, 85032 FLORENCE, AZ, US, 85232 DEWEY, AZ, US, 86327 BUCKEYE, AZ, US, 85326 EMERYVILLE, CA, US, 94608 ANAHEIM, CA, US, 92801 VAIL, AZ, US, 85641 MESA, AZ, US, 85207 DOUGLAS, AZ, US, 85607 BRAWLEY, CA, US, 92227 FRESNO, CA, US, 93711 MELBOURNE, AU, 3006 LITTLE ROCK, AR, US, 72201 PORTO ALEGRE, BR TEMPE, AZ, US, 85283 El Centro, CA, US, 92243 TUCSON, AZ, US, 85742 NOGALES, AZ, US, 85621 PHOENIX, AZ, US, 85053 GOODYEAR, AZ, US, 85338 PAGE, AZ, US, 86040 PEORIA, AZ, US, 85383 PHOENIX, AZ, US, 85012 TEMPE, AZ, US, 85283 BAKERSFIELD, CA, US, 93301 MARICOPA, AZ, US, 85239 SAO PAULO, BR MESA, AZ, US, 85208 Patagonia, AZ, US, 85624 LAS TONINAS, AR, 7106 MESA, AZ, US, 85201 PHOENIX, AZ, US, 85048 PAYSON, AZ, US, 85541 PHOENIX, AZ, US, 85003 BAKERSFIELD, CA, US, 93301 HUNTSVILLE, AL, US, 35801 PHOENIX, AZ, US, 85003 PHOENIX, AZ, US, 85032 SCOTTSDALE, AZ, US, 85255 MADISON, AL, US, 35758 PHOENIX, AZ, US, 85027 EMERYVILLE, CA, US, 94608 YUMA, AZ, US, 85367 GILBERT, AZ, US, 85234 RECIFE, BR TUCSON, AZ, US, 85742 TUBAC, AZ, US, 85640 WORKS FROM HOME, AR MARICOPA, AZ, US, 85239 BURBANK, CA, US, 91504 NEW RIVER, AZ, US, 85087 SAO PAULO, BR PHOENIX, AZ, US, 85041 APACHE JUNCTION, AZ, US, 85119 PHOENIX, AZ, US, 85032 TOLLESON, AZ, US, 85353 MOBILE, AL, US, 36602 PEORIA, AZ, US, 85381 WILLCOX, AZ, US, 85643 PHOENIX, AZ, US, 85007 CHINO VALLEY, AZ, US, 86323 BRASILIA, BR PHOENIX, AZ, US, 85033 EVERE, BE, 1140 TUCSON, AZ, US, 85701 HOME, AU TUCSON, AZ, US, 85710 MARANA, AZ, US, 85653 TUCSON, AZ, US, 85705 HUNTSVILLE, AL, US, 35810 YUMA, AZ, US, 85364 FLAGSTAFF, AZ, US, 86002 SURPRISE, AZ, US, 85374 CAVE CREEK, AZ, US, 85331 PHOENIX, AZ, US, 85013 MESA, AZ, US, 85204 Sydney, AU ANAHEIM, CA, US, 92801 LACHINE, Quebec, CA, H8T 3P6 CASA GRANDE, AZ, US, 85122 ORACLE, AZ, US, 85623 PRESCOTT, AZ, US, 86301 PHOENIX, AZ, US, 85004 SANTOS, BR CHANDLER, AZ, US, 85226 MONTGOMERY, AL, US, 36104 ANAHEIM, CA, US, 92801 Calabasas, CA, US, 91302 LITCHFIELD PARK, AZ, US, 85340 MONTGOMERY, AL, US, 36104 BELO HORIZON, BR WICKENBURG, AZ, US, 85390 PHOENIX, AZ, US, 85008 LOS ANGELES, CA, US, 90017 GLENDALE, AZ, US, 85301 SIERRA VISTA, AZ, US, 85635 GRAND CANYON, AZ, US, 86023 WINSLOW, AZ, US, 86047 OZARK, AR, US, 72949 MESA, AZ, US, 85212 TEMPE, AZ, US, 85281 SYDNEY, AU, 2000 ARIZONA CITY, AZ, US, 85223 HOME, AT LOS ANGELES, CA, US, 90017 PHOENIX, AZ, US, 85021 NOGALES, AZ, US, 85621 JOINVILLE, BR LITTLE ROCK, AR, US, 72201 COOLIDGE, AZ, US, 85228 OLIVOS, AR, 1636 TUCSON, AZ, US, 85747 TUCSON, AZ, US, 85739 PHOENIX, AZ, US, 85012 FORTALEZA, BR BISBEE, AZ, US, 85603 HUNTSVILLE, AL, US, 35806 CHANDLER, AZ, US, 85225 MELBOURNE, AU GLOBE, AZ, US, 85501 SEDONA, AZ, US, 86336 RIO DE JANEI, BR PEORIA, AZ, US, 85381 NOGALES, AZ, US, 85621 PHOENIX, AZ, US, 85009 MENDOZA, AR, 5503 CASA GRANDE, AZ, US, 85222 SCOTTSDALE, AZ, US, 85251 MARICOPA, AZ, US, 85239 CHANDLER, AZ, US, 85225 TUCSON, AZ, US, 85718 YUMA, AZ, US, 85365 HAYWARD, CA, US, 94545 PRESCOTT, AZ, US, 86301 GRAND CANYON, AZ, US, 86023 HOME, BG PHOENIX, AZ, US, 85017 YUMA, AZ, US, 85364 PHOENIX, AZ, US, 85015 SCOTTSDALE, AZ, US, 85253 SIERRA VISTA, AZ, US, 85635 BUCKEYE, AZ, US, 85326 TUCSON, AZ, US, 85701 TUCSON, AZ, US, 85705 TUCSON, AZ, US, 85746 TUCSON, AZ, US, 85749 PHOENIX, AZ, US, 85034 COTTONWOOD, AZ, US, 86326 IRVINE, CA, US, 92618 GLENDALE, AZ, US, 85305 VARGEM PEQUE, BR COTTONWOOD, AZ, US, 86326 WORKS FROM HOME, BR SAFFORD, AZ, US, 85546 TEMPE, AZ, US, 85283 IRVINE, CA, US, 92612 PHOENIX, AZ, US, 85018 HOOVER, AL, US, 35244 BENSON, AZ, US, 85602 BUENOS AIRES, AR CITY OF INDUSTRY, CA, US, 91748 MOBILE, AL, US, 36602 PHOENIX, AZ, US, 85040 BUENOS AIRES, AR GREEN VALLEY, AZ, US, 85614 TUCSON, AZ, US, 85706 CAMPINAS, BR YUMA, AZ, US, 85365 FLAGSTAFF, AZ, US, 86001 ROSARIO, AR HOME, BE LOS ANGELES, CA, US, 90017 FOUNTAIN HILLS, AZ, US, 85268 GLENDALE, AZ, US, 85301 PRESCOTT VALLEY, AZ, US, 86314 BIRMINGHAM, AL, US, 35203 CURITIBA, BR SIERRA VISTA, AZ, US, 85635 CHANDLER, AZ, US, 85248 SCOTTSDALE, AZ, US, 85259 PHOENIX, AZ, US, 85027 MESA, AZ, US, 85205 TUCSON, AZ, US, 85711 TUCSON, AZ, US, 85704 CAMP VERDE, AZ, US, 86322 SYDNEY, AU, 2000 CORDOBA, AR YOUNGTOWN, AZ, US, 85363 PHOENIX, AZ, US, 85040
Company: Lumen Technologies
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
At Lumen, this role supports and advances the critical infrastructure customers rely on today while helping build the AI-ready networks and platforms of tomorrow. Operating in an environment defined by performance, security, resilience, and innovation, the successful candidate will have the opportunity to take ownership, solve complex challenges, and make a measurable impact. As part of a collaborative team, this position provides customer support, provisioning, service monitoring, and infrastructure support for hosting products, including highly available clustered systems. Responsibilities include troubleshooting and resolving technical issues, providing system administration support, participating in on-call operations, and working directly with customers during system installations and final testing. The role also supports and enhances hosting infrastructure through systems monitoring, backup and recovery, security, maintenance, and tool implementation. At Lumen, bold ideas are valued, expectations are clear, and trust is built into the way teams operate—empowering employees to expand their expertise, embrace emerging technologies, and help shape the future of connected experiences.
Location
This is a work from home position within the US.
The Main Responsibilities
- Set up and move workstations; repairing PCs; imaging PCs; and troubleshooting printer problems and network connectivity issues of moderate complexity.
- Respond to requests for software installation and follow procedures for confirmation of approved software and licensing availability. Configure and troubleshoot as needed. Escalate for evaluation and complex troubleshooting if necessary.
- Troubleshoot issues with telecommunications service, equipment and setup within defined procedures. Follow appropriate escalation paths as necessary.
- Assist with ISP connectivity issues for work at home employees with company provided ISP service. Contact Internet Service Provider representatives to facilitate resolution of issues and monitor completion timelines.
- With moderate supervision, conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide technical assistance.
- Notify licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.
- Provide technical support of moderate complexity to computer users relying primarily on previous experience but also referring to documented procedures and available tools as needed.
- Facilitate IT help tickets to closure in a timely manner, and assist lower level IT Support Technicians in resolving larger issues.
- Work with management to determine appropriate next steps for IT concerns not specific to the IT Support department.
- Assist in collecting and updating any job-specific documentation and job aids for future use.
- Be a peer resource for lower level IT Support Technicians on software and equipment.
- Operate within existing company systems policies and procedures related to users, system environments, directories, and security.
- Ensure that data backups are completed on schedule and without error; coordinate IT disaster recovery operations, and review inventory of computer parts and orders for emergency repairs to ensure minimal downtime. Troubleshoot errors of moderate complexity.
What We Look For in a Candidate
- Assoc degree or equivalent education and relevant experience.
- 8 years related experience in specific area or equivalent.
- May require technical certification.
- Rotational shift 24/7
Compensation
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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
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#LI-Remote |
Requisition #: 342728
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
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