Lumen Technologies

#LI-JS1

Requisition #: 338840

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Design Support Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic, automation-centric Design Support Engineer who thrives in collaborative, fast-paced environments. In this role, you will implementing automation, AI, scripting, and data-driven solutions to support our solution engineering and architecture teams, directly impacting how we deliver innovative, scalable, and intelligent customer solutions. Your high EQ and strong collaboration skills will be essential as you work across multiple teams and organizations, navigating ambiguity to drive customer success in a rapidly evolving technology landscape.You will partner closely with Solution Engineering Architects, Technology architects, platform engineers, commercial excellence teams, Sales, Customer Success, and Product teams to drive innovation and co-create solutions that harness automation, scripting, and AI capabilities. Your strategic discovery and customer needs analysis will impact solution design, emphasizing scalable automation that enhances operational efficiency, security, and customer experience.

The Main Responsibilities

Build and Validate Automation & AI: Support the integration of automation, AI, and advanced analytics into everyday tasks and tools, ensuring solutions are scalable, efficient, and future-proof. Develop and maintain automation workflows using scripting languages (e.g., Python, PowerShell, Bash) alongside tools like UiPath, Automation Anywhere, and automation frameworks to streamline complex processes. Awareness of how to simplify a task and replicate using backend scripting is a plus
Leverage Infrastructure as Code (IaC): Use tools such as Terraform, Ansible, Chef, or Puppet to automate provisioning and management of cloud and on-premises infrastructure, ensuring solutions are reliable and repeatable. (This is a north-star initiative for demonstrations and sand-boxing)
Implement CI/CD Pipelines: Assist in deploying solutions through automated pipelines using GitLab CI/CD and Azure DevOps. Develop and integrate scripts to automate build, test, and deployment processes, ensuring consistent 1:1 automation across environments. Collaborate with multiple teams and organizations to optimize pipeline performance, enforce quality gates, and support continuous delivery best practices
Data Baselining: Ability to work across teams to build and baseline data lakes, enabling the development, training, and lifecycle management of AI agents for tiered architecture support to direct and indirect stakeholders, customers, and partners
Data Integration: Data Integration into Salesforce, Azure, or on-premise cloud environments by partnering with cross-functional teams to design and implement secure, scalable data pipelines. Leverage APIs, Power Platform connectors, and automation frameworks to enable seamless data exchange across enterprise systems. Ensure integrations align with governance standards and support real-time and batch processing for AI-driven insights and automation workflows
Network & Security Automation: Utilize scripting and automation APIs from Cisco, Palo Alto, Fortinet, or other security vendors to streamline network provisioning, enforce security policies, enhance threat detection, and accelerate incident response for hybrid cloud and enterprise environments. Collaborate with multiple teams to implement scalable, policy-driven automation workflows that reduce manual effort and improve response times
Data-Driven Analysis & Innovation: Use scripting (Python, R, SQL, etc.) in combination with automation tools to analyze customer environments, generate insights, and design scalable, automation-enabled solutions
Collaborate & Communicate: Work seamlessly across cross-functional teams, managing ambiguity and fostering trust through high EQ. Clearly articulate complex technical solutions and business impacts to both technical and non-technical stakeholders, ensuring alignment and shared understanding across the organization.
Feedback & Continuous Improvement: Provide insights on automation opportunities, customer experiences, and potential enhancements to products and services.
Customer Support & Pre-Sales Enablement: Support technical sales efforts by showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success

What We Look For in a Candidate

Bachelor’s degree or equivalent in engineering, computer science, or related field
2+ years of experience working in automation, scripting, AI/ML, solution engineering, or consulting
Proficiency with scripting languages such as Python, PowerShell, Bash, and familiarity with scripting for automation tasks
Experience with automation tools and frameworks like UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Jenkins, Kubernetes, and AI/ML platforms
Strong understanding of modern network infrastructure, virtualization, cloud environments, and security automation
Demonstrated high EQ, excellent collaboration skills, and the ability to navigate ambiguity in complex environments
Experience working within Agile and DevOps cultures, with a continuous improvement mindset
Excellent verbal and written communication skills, including translating technical solutions into business value
Ability to work independently and collaboratively to deliver innovative customer solutions
Willingness to travel as needed.

Compensation

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-KS1

Requisition #: 338789

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Design Support Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Build and Validate Automation & AI: Support the integration of automation, AI, and advanced analytics into everyday tasks and tools, ensuring solutions are scalable, efficient, and future-proof. Develop and maintain automation workflows using scripting languages (e.g., Python, PowerShell, Bash) alongside tools like UiPath, Automation Anywhere, and automation frameworks to streamline complex processes. Awareness of how to simplify a task and replicate using backend scripting is a plus
Leverage Infrastructure as Code (IaC): Use tools such as Terraform, Ansible, Chef, or Puppet to automate provisioning and management of cloud and on-premises infrastructure, ensuring solutions are reliable and repeatable. (This is a north-star initiative for demonstrations and sand-boxing)
Implement CI/CD Pipelines: Assist in deploying solutions through automated pipelines using GitLab CI/CD and Azure DevOps. Develop and integrate scripts to automate build, test, and deployment processes, ensuring consistent 1:1 automation across environments. Collaborate with multiple teams and organizations to optimize pipeline performance, enforce quality gates, and support continuous delivery best practices
Data Baselining: Ability to work across teams to build and baseline data lakes, enabling the development, training, and lifecycle management of AI agents for tiered architecture support to direct and indirect stakeholders, customers, and partners
Data Integration: Data Integration into Salesforce, Azure, or on-premise cloud environments by partnering with cross-functional teams to design and implement secure, scalable data pipelines. Leverage APIs, Power Platform connectors, and automation frameworks to enable seamless data exchange across enterprise systems. Ensure integrations align with governance standards and support real-time and batch processing for AI-driven insights and automation workflows
Network & Security Automation: Utilize scripting and automation APIs from Cisco, Palo Alto, Fortinet, or other security vendors to streamline network provisioning, enforce security policies, enhance threat detection, and accelerate incident response for hybrid cloud and enterprise environments. Collaborate with multiple teams to implement scalable, policy-driven automation workflows that reduce manual effort and improve response times
Data-Driven Analysis & Innovation: Use scripting (Python, R, SQL, etc.) in combination with automation tools to analyze customer environments, generate insights, and design scalable, automation-enabled solutions
Collaborate & Communicate: Work seamlessly across cross-functional teams, managing ambiguity and fostering trust through high EQ. Clearly articulate complex technical solutions and business impacts to both technical and non-technical stakeholders, ensuring alignment and shared understanding across the organization.
Feedback & Continuous Improvement: Provide insights on automation opportunities, customer experiences, and potential enhancements to products and services.
Customer Support & Pre-Sales Enablement: Support technical sales efforts by showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success

What We Look For in a Candidate

Bachelor’s degree or equivalent in engineering, computer science, or related field
2+ years of experience working in automation, scripting, AI/ML, solution engineering, or consulting
Proficiency with scripting languages such as Python, PowerShell, Bash, and familiarity with scripting for automation tasks
Experience with automation tools and frameworks like UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Jenkins, Kubernetes, and AI/ML platforms
Strong understanding of modern network infrastructure, virtualization, cloud environments, and security automation
Demonstrated high EQ, excellent collaboration skills, and the ability to navigate ambiguity in complex environments
Experience working within Agile and DevOps cultures, with a continuous improvement mindset
Excellent verbal and written communication skills, including translating technical solutions into business value
Ability to work independently and collaboratively to deliver innovative customer solutions
Willingness to travel as needed.

Compensation

Location Based Pay Ranges

Learn more about Lumen's:

#LI-KS1

Requisition #: 338791

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Dir Solution Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Director of Solutions Architecture for the Western US, you will lead and manage pre-sales technical teams to support sales acquisition of new customers and increase account penetration into the existing customer base. Your team will deliver innovative and creative technical designs and represent the company's solutions to customers. You will play an instrumental role in driving the company's growth and exceeding revenue targets by influencing process improvement initiatives and removing barriers. The role involves managing technical sales environments, focusing on networking, technology, and cloud management. Managing high pressure sort of technical sales environments.

The Main Responsibilities

Build and lead a high-performance team by hiring and retaining the right talent, setting goals, delegating work, holding team members accountable, and developing and empowering direct reports to make decisions and take action.
Strategic Technical Sales Leadership
Demonstrate the company's values, maintain a positive open demeanor, encourage different points of view, and move the team forward through change.
Develop and ensure attainment of new sales and margin growth for strategic accounts, contributing to the company's bottom line by increasing revenue to meet or exceed company objectives.
Coordinate and direct the preparation and presentation of technical proposals to customers, providing leadership and technical guidance to ensure full understanding of how the company's services will best meet customer needs.
Establish and control expenses and operating budget, participating in the planning process and maintaining the approved plan and budget.
Develop and implement long-term product strategy with sales management to provide existing and potential customers with options and enhancements to their existing network.

What We Look For in a Candidate

Exceptional strategic planning, account management, and contract negotiation skills.
Experience in consultative technical sales techniques and account planning, including account profiling, positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.
Proven ability to hire, manage, and motivate a successful, solution-oriented team.
Demonstrated leadership ability
Working technical knowledge of Lumen Digital, Transport solutions, Networking, AI, Cloud
Ability to multi-task and work on multiple projects simultaneously
Experience as a strategic member of the sales management team, contributing significantly to business growth and development
Ability to develop and ensure attainment of sales, revenue, and objectives for the overall customer segment
A clear track record of consistently exceeding revenue goals
Technical and product knowledge related to network and data design
Operational understanding of telecommunications ordering, provisioning, and billing processes
Ability to travel as needed
Minimum of 10+ years of sales engineering experience
Bachelor's Degree in a related field or equivalent years of experience

Compensation

Location Based Pay Ranges:

$144,711 - $192,938 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$151,946 - $202,587 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$159,180 - $212,237 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338944

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Software Developer will directly impact the business by swiftly designing and implementing software solutions. The candidate's work will have a great impact on the business by swiftly designing and implementing software. They should enjoy creating frameworks that simplify user access to complex environments.

The Main Responsibilities

The candidate would have to be:
Proficient in Ansible, Elastic Stack, Zabbix, and Python
Experienced with Gitlab CI/CD and Git
Skilled in VMWare, Kubernetes, Nessus, and Linux Administration
Strong background in LDAP / AD
Practical experience with firewalls, switches, and other network and security elements
What We Look For in a Candidate
Experience with DevOps or infrastructure as code.
Familiarity with languages like Python, Golang, Java, Scala, Ruby, PHP, or Perl.
Proficiency with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Comfortable using web frameworks like Nginx, Django, or Rails.

What We Look For in a Candidate

6+ years of experience and a Bachelor's Degree.

TS/SCI poly required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 338407

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Technician (LEXINGTON, NE, US, 68850)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full time position located in Lexington, Gothenburg, or Holdredge, NE. The schedule is Monday - Friday 8am - 4:30pm. The schedule may also include possible weekends, holidays, and on call rotation.

The Main Responsibilities

Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
Analyze and troubleshoot basic technical problems or issues.
Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines with the assistance of the test center or other designated employees.
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating their service needs and recognizing and suggesting additional/alternative services as appropriate.
Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration.
Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state drivers license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Pay Range

Minimum hourly rate: $15.07
Maximum hourly rate: $39.84

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Network Technician)

#LI-CS2

Requisition #: 338016

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

MGR SALES DEVELOPMENT (TOKYO, JP, 1056217)

About Lumen

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

An experienced Business Development Manager - (indirect Sales) with a strong background in managing sales through channel partners, Consultancy firms, system integrators for managed services in the market. The ideal candidate will have at least 7-8 years of experience in indirect sales, with a proven track record of success in building and managing relationships with consultancy services /system integrators and achieving sales targets. This role requires a deep understanding of the market, as well as excellent communication and negotiation skills.

The Main Responsibilities

Develop and execute the indirect sales strategy for managed services, focusing on system integrators and Consultancy firms as key partners.
Build and maintain strong relationships with top executives of the system integrators and consultancy firms, ensuring their engagement and commitment to promoting our managed services.
Collaborate with the marketing team to create and implement effective sales enablement materials and programs for system integrators / consultancy firms.
Train and educate system integrators on our managed services portfolio, ensuring they have the necessary knowledge to engage our services.
Monitor and analyze market trends, competitor activities, and customer feedback to identify new business opportunities and adapt the sales strategy accordingly.
Track and report on sales performance, providing regular updates to senior management on key metrics, including revenue, pipeline, and partner engagement.
Collaborate with cross-functional teams, including product and operations team, to ensure smooth delivery of solution sold to the customer
Collaborate well with Customer Success Team to ensure that the customer is well served post delivery.
Stay up to date with industry best practices and emerging trends in indirect sales and managed services.

What We Look For in a Candidate

Bachelor’s degree in business, Information Technology, or a related field.
Minimum of 7-8 years of experience in indirect sales, preferably in the managed services industry.
Proven track record of achieving sales targets selling through system integrators and Consultancy Firms.
Strong understanding of Japan market and business culture.
Excellent communication and negotiation skills, with the ability to influence and persuade partners.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Analytical mindset, with the ability to analyze market trends and customer feedback to identify business opportunities.
Proficiency in both Japanese and English is required.

Compensation

What to Expect Next

Requisition #: 333353

Background Screening

Equal Employment Opportunities

Disclaimer

Senior Project Manager - Construction Reimbursements (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Project Manager (PM) for Relocation and Road Move Construction Reimbursements is the primary single point of contact for managing contract agreements, invoicing, and tracking reimbursements through various online tools, programs, and financial systems. The Senior Project Manager must learn, understand, and apply state and company policies for Public and Private Rights of Way in regard to telecommunications utilities. Senior Project Manager’s validate the provided scope of work details and identify unique project requirements. The Senior Project Manager is responsible for being a liaison between Lumen’s engineers and the external customer/requestor. The Senior Project Manager represents company interests while drafting and negotiating reimbursement contracts ensuring correct terms and cost quotes are applied in accordance with applicable laws and policies. This role leads all concerned parties to resolve utility conflicts and ensure collection of all applicable reimbursements.

Location and Schedule

This is a Work From Home Role(WFH)

Monday thru Friday (Core Hours determined by Assignment)

The Main Responsibilities

Some examples of duties the PM performs are: (High Level Overview)

· Produce, Track and Manage Reimbursement Agreements and the resulting Billing & Invoicing using automated and manual tools and platforms.

· Accountable for timely agreement processing for significant project volume

· Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.

· Self-motivated, able to manage and prioritize multiple tasks, projects, other administrative tasks and clients in parallel in a time sensitive environment.

· Other duties include data entry, tracking, and reporting as the project(s) move forward.

· Special Projects and Stretch Initiatives as needed.

What We Look For in a Candidate

Minimum:

· Bachelor's Degree and/or 2+ years of related experience

· Implementation, Operations, Planning or Maintenance experience with one or more of the following: Telecommunications, Utilities, or General Construction

· Initiative-taking, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment.

· Ability to communicate effectively, strong customer communication skills are a requirement

· Basic telecommunications technical knowledge required

· Demonstrated ability to use and apply Business Acumen.

· Working knowledge of Microsoft Office Suite

· Ability to work effectively in cross-functional teams such as Legal, Real Estate, Engineering, Finance, Product, Operations and Support.

Preferred:

· Outside Plant Telecommunications Construction or Engineering experience

· 5+ years’ experience in project management

· Previous Experience with contract language and terminology

· Financial, Invoicing, bid preparation or bookkeeping background

· Experience with Data Analysis

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$66,375 - $88,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$69,694 - $92,925 in these states: CO HI MI MN NC NH NV OR RI
$73,013 - $97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338507

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Planning Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Senior Planning Engineer to join the Network Planning Business Management team. The role will focus on collaborating and supporting our Network Planning teams with a dedicated focus on Network Program Controls, Capital Budget Management, Strategy Execution, and Communication. You will be responsible for providing the following support to Lumen:

Strategic Project Management
WIP (work in progress) Transparency
Budget/Forecast Management across the organization
Strategic Process Development and critical path management

Our Senior Planning Engineers manage high-profile programs directly supporting Lumen's Strategic Initiatives implemented by the Network Planning organization. You will partner with Sales, Marketing, Engineering, Operations, and Finance organizations for Sales Expansion Projects, Data Center Enablement, and Greenfield Expansions, all driving New Revenue, NetEx Avoidance, and NetEx Recovery. Regarded as a subject matter expert and may act as a technical project leader.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Serve a cross-functional role by providing weekly KPIs for all managed programs, showcasing capital spend and forecasting in addition to milestone oversight.
Complete process mapping and propose systems requirements to increase efficiency.
Develop forecasting methodologies, administrations, and executive-level presentations.
Work collaboratively across the organization, comfortable working across multiple layers of leadership.
Develop business analytics to improve forecasting and simplify reporting.
Identifies and champions change, new technology, applications, processes, and systems to align and enhance business priorities.

What We Look For in a Candidate

Required Qualifications:

Bachelor's degree or equivalent education and 6+ years of relevant experience
4+ years of related experience with a Master's degree
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).
Strong Microsoft Excel skills for data analysis and reporting with demonstrated proficiency in VLOOKUPs and pivot tables
Experience in analytical and data management tasks.
Proven ability to develop plans, prioritize activities, and drive execution.
Strong attention to detail with excellent organizational capabilities.
Ability to work independently with minimal supervision.
Proven experience in network planning and strategic project management.
Excellent communication and collaboration abilities.
Ability to manage high-profile programs and work across multiple departments.

Preferred Qualifications:

Excellent verbal and written communication skills to convey technical concepts to non-technical stakeholders.
Collaborative approach to work effectively with internal teams, vendors, and customers.
Self-driven and proactive in identifying opportunities for process and systems improvements.

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

Requisition #: 338661

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Network Implementation Program Manager (CALDWELL, ID, US, 83605)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Implementation Program Manager is responsible for planning, scheduling, coordinating, and managing a wide variety of projects involving the outside plant construction of residential fiber. They will oversee the construction process from conceptualization to completion including the oversight of contactors, various trade workers and project managers while staying within the budget and delivering projects on time. They will also effectively monitor and manage engineering and construction quality, completion of work, and resolve any issues that may arise. Accurately reports on the progress of a project and updates various databases or programs as applicable.

Location

This position is located in Boise, ID.

The Main Responsibilities

· End to end project management

· Supervise and calibrate with engineering teams, construction supervisors, splicing vendors and contractors

· Quality audit of construction work performed

· Responsible for workload balancing among resources

· Act as the primary liaison between LUMEN and external partners including municipalities and utility companies

· Field interface for engineering or construction

· Knowledgeable of utility construction including fiber and conduit placement methods and procedures

· Experience reading plans and drawings. Civil and engineering

· Familiar with underground and aerial utilities.

· Ability to identify necessary permitting and traffic control needed for various utility construction projects.

What We Look For in a Candidate

Required

Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.
Fully seasoned with typically 5+ years professional experience.
Knowledgeable and able to work in appropriate systems and Microsoft Office
Fluent on current approved products and technology

Compensation

Location Based Pay Ranges:

$66,375 - $88,500 in these states: ID

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338663

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Finance Consultant - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Program Control Consultant to support our Government Program Control Office. In this key role, you’ll contribute to the financial and operational success of federal programs by supporting pricing strategies, budget planning, and performance analysis.

You’ll work closely with cross-functional teams to ensure compliance, deliver accurate financial insights, and help drive value for our government customers. This position is ideal for a detail-oriented professional with strong analytical skills and a passion for supporting mission-driven work.

Location: Herndon, VA or Denver, CO, Hybrid (WFH/Office in Herndon or Denver)
Clearance: This position may require a U.S. government security clearance (e.g., Secret, Top Secret, TS/SCI). Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation).

The Main Responsibilities

Financial Support & Analysis: Responsible for developing cost models, analyzing financial data, and supporting pricing strategies for proposals and contract modifications. Emphasis on forecasting, funding, budgeting, data collection and detailed data analysis.
Team Leadership & Contribution: Collaborate with senior consultants and program managers on large-scale federal programs. Be the subject matter expert (SME), provide training and guidance across functional teams. Manage assigned tasks and contribute to team success. Be accountable to an assigned team, section, unit, function, or project.
Cross-Functional Collaboration: Work with Finance, PMO, Sales, and Offer Management to support problem-solving efforts and align financial planning with program goals.
Reporting & Presentations: Prepare and deliver financial reports and presentations for internal stakeholders and support Program Management Reviews (PMRs).
Customer Value Focus: Identify opportunities to improve cost efficiency and service delivery in support of customer objectives. Emphasis on establishing customer deliverables and building customer relationships.
Contract Knowledge: Apply working knowledge of federal contract types (FFP, T&M, CPAF, CPFF, hybrid) to ensure accurate financial planning and compliance.
Compliance & Documentation: Ensure adherence to internal controls and federal regulations. Be responsible for providing the required financial details for audits and after-action reporting.

What We Look For in a Candidate

Bachelor’s degree in Business Administration, Finance, or a related field
6–10 years of experience in program control, financial analysis, or federal contracting
Professional certifications (CPA, PMP, CPCM) are a plus
Strong proficiency in Microsoft Excel; familiarity with Power BI is beneficial
Experience with SAP and Dassian systems preferred
Experience with Earned Value Management (EVM) on U.S. government contracts, in compliance with FAR/DFARS requirements preferred
Effective communication and presentation skills
Strong analytical mindset and attention to detail
Ability to travel occasionally to the Washington, D.C. area

At Lumen, you’ll be part of a collaborative, mission-focused team where your contributions help shape the success of federal programs. You’ll gain exposure to high-impact projects and have opportunities to grow your expertise in a dynamic and supportive environment.

Compensation

Location Based Pay Ranges:

$87,117 - $116,156 in these states: CO.
$91,266 - $121,688 in these states: VA.

Learn more about Lumen's:

#LI-EL1

Requisition #: 338599

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD MARKETING MANAGER (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Liaison with regional sales and product leadership to develop the GTM strategy for Japan.

The Main Responsibilities

Responsible for developing and owning regional Marketing strategy and outcomes for Japan market
Strategize and craft marketing campaigns to realise GTM strategy while maintaining optimum cost per lead ratio
Identify prospective clients and build a strong sales pipeline for the Sales Managers using different marketing channels – LDR/cold - calling, email communications, LinkedIn, referrals and other direct marketing methods 
Find unique ways to attract the attention of C-level executives
Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal
Manage regional budgets and spends
Track lead status on a daily, weekly and monthly basis to check performance against the marketing plan
Own regional events planning, execution and outcomes

What We Look For in a Candidate

Minimum 5 years of Enteprise B2B experience in Regional Marketing in Japan
Experience in Technology / Cybersecurity/ Service provider segment preferred
Strong experience of running Marketing campaigns
Good writing and verbal communications skills

Compensation

What to Expect Next

Requisition #: 337048

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR MGR TECHNOLOGY CONSULTING (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Manager, Managed Services, plays a pivotal role in driving the net revenue growth of our Managed Services offerings across the Network, Cloud & Infrastructure, and Security product/services portfolio. This position is also responsible for managing our Advanced Managed Services, which are provided on top of our shared managed services to strategic clients across our product portfolio. Key responsibilities include overseeing the service delivery function, ensuring alignment with business objectives, maintaining client satisfaction, meeting or exceeding contractual SLAs, continuously improving service delivery and operations, and ensuring operational efficiency.

Drive Revenue Growth: Increase managed services revenue through churn prevention and upselling additional services.
Strategic Alignment with Sales: Collaborate with sales teams to develop account strategies and meet with targeted clients to build partnerships and grow services revenue.
Contract Negotiation and Vendor Management: Perform contract negotiations and manage vendor relationships.
Client Relationship Management: Foster strong client relationships and achieve Trusted Advisor status across assigned accounts.
Team Management: Lead a team of Client Service Partners, Technical Account Managers, Technical Operations Managers, and Operations Managers to ensure governance and oversight of managed services operations.
On-boarding and Transition Management: Ensure successful on-boarding and transition of new clients for managed services across network, cloud, infrastructure, and security.
Operational Stability: Promote client operational stability through incident trend analysis, problem management, and the development and execution of cure plans.
Service Level Agreement (SLA) Management: Directly and indirectly manage operational teams to ensure SLAs are met for clients.
Operational Efficiency: Ensure efficiency and effectiveness in the Lumen operational support model through regular audits, contact management, and client-specific support procedure coordination.
Operational Efficiency through Innovation: Drive operational efficiency through platform engineering, automation, and enhancing AIOps capabilities.

Join us in shaping the future of Lumen managed services and making a lasting impact on our clients and the industry.

The Main Responsibilities

Develop and implement the overall service delivery strategy, ensuring alignment with the organization's goals and client requirements.
Manage and mentor the service delivery team, fostering a collaborative and high-performance environment for operational excellence.
Define, track, and analyze service performance metrics, identifying areas for continuous improvement and implementing changes to enhance service quality.
Provide program management expertise in managing Service Level Agreements (SLAs) and other aspects of client contractual agreements.
Ensure the service delivery team coordinates regular client communications, including weekly and monthly reporting, timely crisis management, and resolution.
Develop high-quality and standardized service delivery reporting templates to be leveraged across client accounts, improving efficiency through automation initiatives.
Identify and implement operational process improvements to streamline operations, enhance efficiency, and reduce costs.
Identify and mitigate potential risks to service delivery, ensuring the successful execution of projects and initiatives.
Build and maintain strong relationships with strategic clients, acting as a point of contact and ensuring client satisfaction.
Serve as a 24/7 escalation point for production-impacting incidents for key strategic clients.
Ensure the service delivery team proactively performs client communication to foster a high-touch relationship. Prepare, schedule, and facilitate regular client service reviews according to established best practices. These reviews highlight existing client services, opportunities for new business, the status of account plans, and service levels.
Drive client participation in NPS surveys and achieve high NPS ratings on assigned accounts. Implement account recovery plans for client accounts with detractors.
Communicate effectively with peers, superiors, subordinates, and C-Level Executives both internally and externally with clients.
Facilitate collaboration between internal teams and external stakeholders, ensuring effective communication and alignment to deliver seamless transitions and support services.
Resolve issues pertaining to billing, accounts receivable, credit requests, and billing disputes.
Facilitate the order process for client moves, adds, changes, and deletions.
Coordinate change management activities by liaising with clients, Global Change Management, and the LUMEN Service Center (activities include patching, LUMEN standard maintenance, and client-specific changes).
Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations.
Maintain collaborative relationships with key engineering, sales, and operational organizations.
Manage managed services teams effectively, including personnel, budget, and technology, to ensure efficient and cost-effective service delivery and operations.

What We Look For in a Candidate

Minimum of 10 years of experience in Information Technology and Services.
10+ years of technical experience in professional and managed services of large and complex IT solutions.
Qualified and certified in ITIL / ITSM (IT Service Management) with a proven track record in service delivery management and 24x7 operations.
Comprehensive knowledge of Hosting, Cloud, Network, Applications, Database, and Security technologies.
Proven expertise in transition management for large complex IT outsourcing contracts.
Executive management and presentation skills.
Strong initiative with analytical and problem-solving skills, and the ability to make complex decisions in potentially ambiguous situations.
Excellent interpersonal, organizational, leadership, and client relationship management skills.
Strong team-player with collaboration skills in international, culturally diverse, and virtual teams.
BS level technical degree or equivalent experience; Computer Science or Engineering background preferred.

Compensation

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 339015

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Development Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the ServiceNow platform.

Location

This position is work from home within the US.

The Main Responsibilities

Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture.
- Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow.
- Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
Debug and optimize integrations for performance, stability, and maintainability.

What We Look For in a Candidate

7+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
Proficiency in JavaScript and ServiceNow's scoped applications.
Experience with MID Server setup and configuration.
In-depth understanding of ServiceNow’s data models and CMDB.
Experience with the SN CSM application/module
Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
Should have the ability to obtain Security Clearance

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 337824

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Active TS/SCI with ability to sit for a Poly. Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.

Additional Preferred Qualifications

Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD.

Learn more about Lumen's:

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Requisition #: 338853

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II- Regional Enterprise Expansion (WORKS FROM HOME, ID, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Location

Allows for Work From Home in Idaho, Montana, or Utah.

Requires at least 25% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: ID, MT, UT.

Learn more about Lumen's:

#LI-HE1

Requisition #: 339019

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (Chai Wan, HK)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate Senior (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Advocate Sr is a customer facing role aligned to our Inside and Mid-Market Customer Segment. Revenue retention for the Inside/Mid-Market customer base will be at the forefront of this role, along with strict adherence to activity metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have the ability to act in a mentor/leadership capacity, and ensure they are prepared to actively engage and participate to solidify and grow those skills.

The Main Responsibilities

Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.
Mentor/Training/Coaching Expectations – The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members.
Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership.
Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.
Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.
Completes all required training activity in a timely manner without additional follow up
Escalation Management as part of individual base of accounts or team when additional assistance is required
Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers.
Complex account base mix – The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing >10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)
Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary
Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month
Manage risk to Customer’s success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation

What We Look For in a Candidate

5+years of customer success or account management experience
Experience managing Inside and/or Mid-Market accounts
Ability to manage accounts end-to-end without intervention from Sales counterparts (i.e., CS Only accounts)
Ability to meet stated targets (Retention, MRR, Write-down, Gainsight activity) consistently
Ability to manage a robust funnel of Retention, Product Migration, and MAC opportunities; as well as keeping funnel managed and cultivated month over month

Education:
Bachelor’s degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience

Compensation

Location Based Pay Ranges:

$62,843 - $83,790 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$65,993 - $87,980 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$69,132 - $92,169 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-MR1

Requisition #: 338995

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

In this role you will be part of a team that is responsible for the architecture, engineering, deployment and maintenance of network technology. You will also be working with the software development team to plan and support the deployment of software applications.

Engineers are expected to identify and design solutions for issues involving: new features, interoperability, vulnerability, system limits and constraints facing the platforms and products. In addition, engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors and peers to anticipate, define, and pursue these capabilities.

A successful engineer is a strong communicator and relationship builder, who uses soft skills to persuade stakeholders to: achieve consensus, obtain commitment, and take action. The engineer is a de-facto leader in the organization and is committed to directly mentoring junior engineers and technicians, while consistently demonstrating behaviors aligned with our core values.

The Main Responsibilities

Research, evaluate, engineer, develop, troubleshoot and support solutions and infrastructure for network deployments.
Defines and executes repeatable test procedures, creation of technical documentation and delivery of standards for implementation.
Assess operational business processes to ensure security is appropriately integrated.
Directly engages in advanced troubleshooting and delivery with stakeholders.
Assess potential risks with new applications and products and provide security requirements and recommendations for risk mitigation to help the business succeed with their projects.
Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems.
Ensure reports and findings are delivered in a timely and appropriate manner to management, operations and executive leadership.
Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation.
Coordinate activities across multiple departments and business units.

What We Look For in a Candidate

Undergraduate degree in Computer Science, Engineering, related field, or equivalent experience.
6+ years of progressively expanding responsibilities and experience in networking, technology management, or security operations.
A confident and mature individual with a high degree of energy, enthusiasm and can-do attitude to achieve outstanding, timely, and quality results and operate at the highest levels of excellence.
Must have broad technical knowledge of current and emerging technologies.
Proven experience with network design, configuring and troubleshooting of routed and switched networks, TCP/IP, Ethernet, VLAN, IPSec, VPN, and Firewalls.
Experience with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Active TS clearance with current SSBI/T5R investigation & CI Polygraph.

Compensation

Location Based Pay Ranges:

$91,266 - $121,688 in these states: VA.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338214

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CX Business Analyst (HOME, PL)

About Lumen

The Role

Lumen’s Experience organization is looking for a CX Business Analyst to join our Insights and Innovation Business team. This is an unparalleled opportunity to gain hands-on experience in a dynamic environment, supporting the CX backbone of Lumen's AGT group and learning the go-to market functions of a Telco/Tech corporation.

The CX Business Analyst will play a crucial role in helping build the customer experience insights data to inform business decisions and improve our go-to-market strategy. Responsibilities include structuring all relevant data points, analyzing customer-related data from surveys and other Voice of Customer (VoC) sources, creating standard reporting to enable the Business in the decision-making process.

This exceptional role offers an opportunity for an ambitious professional to experience working in a global technology company headquartered in the USA, while being part of a Polish-based team located in our Poznan office.

Working hours: 1pm - 9pm CET / 2pm - 10pm CET

Location: Remote work from Poland

The Main Responsibilities

Create a solid reporting structure to inform Lumen’s key stakeholders on CX/PX trends and correlations with the Experience.
Infuse deep financial domain expertise to better measure the impact experience has on our North Star priorities.
Partner with Lumen Finance and rest of AGT organizations, including PMO and REO to ensure alignment in how CX insights are used across AGT and Lumen.
Help build PBI reporting to deep dive into CX analyses.
Work together with AI CX engineers to define AI rules and prompts based on CX insights to ensure alignment with Lumen’s strategy.
Build CX analyses to support the AGT business decision making process and provide insightful CX, PX data points and their correlation to Lumen’s financial results.
Ensure effective delivery of data and insights for the key AGT ROBs (townhalls, AGT goal setting, CX monthly results, etc) as key CX analytics representative.

What We Look For in a Candidate

Experienced in CX analytics as well as financial models; Sales/GTM Finance background preferred.
Independent worker with a proven track record of delivering impactful results and driving business value.
Strong strategic mindset and problem-solving skills; critical thinker.
Excellent English communicator with a history of successful stakeholder relationships; international corporation experience is a plus.
Strong interpersonal, time management, and facilitation skills; thrives in fast-paced environments.
Focused on continuous improvement through process simplification and automation using technology.
Proficient in solving complex data and analytical challenges; adept at evolving reporting to drive impact.
Highly skilled in advanced Microsoft Excel functionality and PowerBI; Power Query or SQL experience is a plus.

Requisition #: 338751

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Solution Architect, Fiber, ILA, and Micro Edge (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Architect to join our Pre-Sales Solution Engineering team to help our customers define the next generation of optical and amplification architectures needed for unlocking maximum value from their fiber investments in support of accelerating AI demand. This role will support hyperscaler, cloud, and technology companies as they expand their networks to meet the demands of AI-driven architectures. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, and the space, power, and cooling requirements critical to ILA and micro edge data center solutions.

As a Solution Architect, you will collaborate with sales, product, and engineering teams to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation network infrastructure.

Location and Schedule

This is a Work From Home position available from any US-based location. Schedule is typically daytime business though flexibility is required depending on business and customer needs. Travel may be up to 30%.

US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Design & Innovation

Customized solutions to meet the unique needs of hyperscaler, cloud, and technology customers.
Innovate optical architectures and fiber-based solutions to enhance performance, scalability, and efficiency.
Develop detailed designs for fiber planning, installation, and integration. Optimize space, power, and cooling configurations to maximize reliability and sustainability.

Pre-Sales Support

Partner with sales teams to engage with customers and understand their technical and business needs.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations.
Respond to RFPs, RFIs, and customer inquiries.
Act as a trusted technical advisor.

Collaboration

Work closely with product management to provide feedback on market needs and drive the development of new offerings.
Collaborate with network engineering and operations teams to ensure seamless transitions.

Technical Leadership

Serve as a subject matter expert. Mentor junior team members and contribute to knowledge-sharing initiatives.

What We Look For in a Candidate

Education & Experience

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
7+ years of related experience.
Track record of large-scale network deployments.

Technical Skills

Deep knowledge of optical networking technologies.
Expertise in fiber planning, installation, and testing processes.
Strong understanding of space, power, and cooling for ILAs and high density data centers.
Proficiency in network design tools and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia).

Soft Skills

Exceptional communication and presentation skills.
Strong customer-facing skills, with a consultative approach to problem-solving.

Preferred Qualifications

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure.
Certifications in optical networking or data center design.

Compensation

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338622

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Operations Technician III (DENVER, CO, US, 80221)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Works on relatively straightforward installation and/or maintenance assignments on network switching equipment. Technician for customer/company network systems installation and/or maintenance activities.

The Main Responsibilities

•   Technician for customer/company network systems installation and/or maintenance activities.
•   Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.
•   Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets
•   Monitors network operations and resolves routine network monitoring problems.
•   Monitors network performance; conducts routine monitoring equipment installation and maintenance activities; resolves routine trouble tickets.
•   Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, IPVPN, and VRRP/HSRP

What We Look For in a Candidate

Minimum Qualifications:

Associate degree or equivalent education and relevant experience.
3+ yrs related experience in specific area or equivalent.
May require technical certification.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: GA OK
$87,117 - $116,156 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

LI-KM1

Requisition #: 339035

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II- Enterprise (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

Location

Allows for Work From Home in California.

Requires 20-50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: CA.

Learn more about Lumen's:

Requisition #: 339078

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager SR Specialized Sales (WORKS FROM HOME, AZ, US)

About Lumen

The Role

This role will identify and develop new sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. They will work closely with sales teams of different regions to drive cross-regional opportunities and introduces company products and services to new and/or existing customers.   

The Main Responsibilities

Responsible for the implementation of strategic and tactical sales account plans.  
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.  
Provides accurate weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.  
Develops and manages relationships with acquired and/or existing customers to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.  
Identifies, develops, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas.  
Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

What We Look For in a Candidate

5+ years of industry experience working for a region/global telecom provider/IT or cloud service provider  
Desire and ability to cold call Lumen partners and customers daily to drive revenue attainment 
Experience selling complex solutions, value selling, and/or consultative sales techniques (including but not limited to SASE, SDWAN, DDoS and related Cybersecurity solutions) 
Strong Background in Funnel Management (Salesforce) with a focus on detail 
Experience in solution selling IP, data, voice, and video network services  
Experience in strategic, technical, and business communications application sales  
Excellent communication skills and proficiency in selling to the close  
Self-motivated, pro-active, results-oriented professional  
Proficient in MS office products: Outlook, Word, Excel, Co-Pilot and Powerpoint

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$78,561 - $104,738 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-MK1

Requisition #: 338993

Equal Employment Opportunities

Disclaimer

Solution Engineer (PITTSBURGH, PA, US, 15219)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for Solution Engineers who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing solution engineering role will work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Evolution. Solution Engineers design and architect solutions utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer's specific business requirements. Recommending and proposing solutions to our customers with a goal to become a trusted advisor by highlighting how our products solutions enabling digital business strategies.

The Main Responsibilities

Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates strong solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
Customer Solution Development: Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs. Ability to complete complex custom designs.
Internal and External Training: Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Contribute to development of technical sales strategy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
Lifecycle / Ecosystem Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

What We Look For in a Candidate

Education: B.S. Computer Science, Engineering, MIS or equivalent work experience in the private sector or military
Work experience: Minimum 2 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
General Experience: Technical pre-sales and/or consulting experience.
Technical Knowledge: Possess knowledge of Enterprise Architecture and Design. Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
Communication: Ability to lead & engage in technical workshops, RFP and final solution discussions with customers’ mid-level IT stakeholders.
Sales Ability: Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
Problem Solving: General problem-solving skills and ability to methodically understand and resolve complex issues. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.
Work Style: Ability to work independently, or as part of a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills.
Presentation Skills: Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Strong listening, reasoning and objection handling skills.
Some Travel required.
Desired Skills
- Industry certifications: In 1 or more specialized technologies.
- Experience in solution consulting - ITIL.
- Basic understanding in Cloud & Architecture design.
- Basic understanding in Network Functions Virtualization.
- Basic understanding in Security solutions.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$99,225 - $132,300 in these states: OH PA WV

$109,148 - $145,530 in these states: NJ NY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-BJ1

Requisition #: 337307

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Technical Operations Service Manager (TULSA, OK, US, 74103)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Service Manager plays a critical role in the delivery and operational management of Vyvx broadcast services for high-profile and time-sensitive clients. This position requires deep technical expertise in video transmission, proactive network monitoring, and a commitment to service excellence. The Technical Service Manager will oversee service activations, signal verification, equipment quality assurance, network and infrastructure performance and stability, and incident resolution to ensure seamless broadcast delivery.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Customer-facing role: responsible for coordinating and managing customer operations.

Coordinate services across Vyvx fiber networks, teleports, and third-party vendors to meet service-level agreements.
Develop and present performance metrics to leadership and customers.
Respond to direct customer inquiries, ensuring timely and professional communication. This effort includes evenings, weekends and holidays.
Oversee the resolution of customer technical issues, ensuring timely and effective solutions.
Coordinate and manage all timely customer communication, both verbal and written.
Manage all company Scheduled Maintenance and perform pre-maintenance work as required.
Collaborate cross-functionally with internal teams, vendors, and clients to ensure service continuity.
Perform complex troubleshooting and analysis requiring innovation and sound judgment.
Apply advanced knowledge of signal propagation, fault isolation, and service restoration techniques.
Drive continuous improvement initiatives within the service department.
Strong organizational and project management skills. Willingness to travel as needed.

Essential Duties

Delivery and Management of Vyvx Services - Manage escalations and serve as the point of contact for high-priority or complex technical issues. Manage and maintain accurate customer service and performance records. Host customer QBR’s and ticket reviews / customer health assessments.
Service Strategies - Edit, develop and implement policies and procedures to improve efficiency and customer satisfaction, coordinating changes with leadership. Collaborate with product, engineering, sales teams, and leadership to address customer needs and feedback, both internal and with external customers / partners.
Customer Focus - Demonstrate a strong commitment to meeting internal and external customer expectations. Build and maintain effective client relationships through proactive communication and support.
Communication- Communicate clearly and effectively in both verbal and written formats. Draft professional RFOs and Root Cause Analyses (RCAs) for client distribution.

What We Look For in a Candidate

Bachelor’s degree in Engineering, Computer Science, or a related technical field.
5+ years of experience in technical support or service management, with at least 2 years in a leadership role.
Strong technical knowledge in broadcast distribution networks.
Excellent problem-solving, communication, and interpersonal skills.
Proven ability to guide teams and deliver results in a fast-paced environment.
Experience with service management tools (e.g., Salesforce, ServiceNow).
ITIL or similar service management certification is a plus.

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-VK1

Learn more about Lumen's:

Requisition #: 338930

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Service Validation Analyst (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Service Validation Lead ensures the solution is validated per well-defined scope and agreed-upon success criteria. The role works with the Service Design Lead and other practice areas to determine if the solution meets or exceeds Customer expectations in terms of its functionality, delivery, quality, and the value it provides their business. The team is tasked with coordinating all parties, specifically controlling, monitoring, and communicating action items, risks, and issues during this stage of the established intake process.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Focus on delivering an elevated Customer experience with a high level of care and attention to detail by providing program management for the duration of the service validation phase and offering project governance for the framework around how the Service Validation component of the service lifecycle will be managed.
Develop reusable processes, methods, skills, knowledge, and experience to achieve specific and measurable objectives according to the Service Validation acceptance and success criteria.
Gather requirements along with the high-level objectives to ensure alignment with all members of the overall organization, reaching agreement on scope along with key assumptions from all stakeholders.
Finalize the end goals to close out the Service Validation phase and establishing success criteria and how these are measured.
Establish an agreed-upon timeline, start date, and duration and holding true to the timeline while mapping defined roles, responsibilities, and accountabilities to ensure correct allocation of resources.
Consult with subject matter expects and technical resources as appropriate during the Service Validation phase to facilitate successful outcomes.

What We Look For in a Candidate

Excellent program and project management skills and experience are critical, PMP preferred.
Bachelor’s degree in related field of study or equivalent years of Experience
5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.
Moderate technical knowledge across Global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.
The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.
Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments. Comfortable working in both a direct and matrixed operating structure. 
Excellent verbal, and written communication skills. 
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Minimal Travel may be required on occasion (limited out of town)

Compensation

Location Based Pay Ranges

$91,266 - $121,688 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338586

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Cloud Infrastructure Security Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintainingrobust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertisewill play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and serviceshosted on cloud platforms. You will collaborate with cross-functional teams to design and implement securitysolutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloudenvironments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phasesof the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture ofcloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevantregulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

10+yrs proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-MG1

#GSS

Learn more about Lumen's:

Requisition #: 337956

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD IT SYSTEMS ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead a portion of a program effort to translate the client's business requirements into specific data systems, applications, or process designs and deliver innovative business consulting, business process design, systems integration, and support application design. Exercises latitude to translate the needs of the business into system capabilities in the form of system requirement specifications. Understand and support the data architecture with the ability and expertise to develop overall solutions to support the architectural direction. Perform research and development activities to support future IT business strategies.

Location

This is a Work From Home position available from any US-based location. US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Works with the Technical Director, Technical Architect, and Product Management to create best-in-class IaaS, completing all requirements and meeting usability expectations
Develops and/or maintains a sustainable back-end framework and coordinates with other team members
Cross-functional partnering with Technology personnel to develop IaaS offerings of all modern operating systems.
Developing solutions across many disciplines and being responsible for producing and explaining solutions in the form of documented system requirements.
Estimates timeline for assigned projects and ensures that work is completed with the estimate given
Provides leadership in the development and implementation of short- and long-term technology plans and related policies and procedures
Takes a lead role in establishing and implementing standards that will facilitate a quality IT infrastructure for all clients
Up-to-date knowledge of current trends in hardware and kernel development.
Maintaining and resolving issues in a highly complex infrastructure architecture.
Troubleshooting and resolving automation exceptions and outages that affect production activities
Strong understanding of JIRA and GitHub and their use in the software design lifecycle.
Supporting various testing cycles including test automation.
Strong background in security remediation and audits, as well as documentation practices.
Strong system engineering (SRE) management and care of numerous infrastructure servers

What We Look For in a Candidate

10+ years professional experience with a Bachelor's Degree or equivalent education and experience. 8+ years with Master's.
Significant software engineering experience with Linux, PXE, AWX, automation, Python, Ansible, JAVA, Groovy, Terraform, Go!, and general compute and networking skills.
Significant experience with MaaS (Metal as a Service) and Edge compute.
Significant experience deploying IaaS (Infrastructure as a Service) workloads on Docker, Kubernetes, and Bare Metal.
Significant Cloud Platform technologies software development experience with Cloud-Init, AWS, Azure, and/or GCP.
Significant experience with network monitoring, particularly Grafana and Prometheus.
Ability to write and understand complex SQL queries, relational and nonrelational data models, especially using PostgreSQL and Splunk.
Significant experience with integration technologies including RESTful Web Services, XML, and JSON.

Compensation

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-JS1

Requisition #: 338846

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provide technical direction in the creation, delivery and integration of multiple and moderately complex software solutions. May translate business requirements into specific designs and/or participate in the design, evaluation and selection of IT solutions for software for a specific business process. Establish the current and future use of practice, metrics and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with architectural direction.

Location

This is a work from home position within the US and Canada.

The Main Responsibilities

Champion the methodology by demonstrating ownership of all aspects of the development lifecycle
Support and own all areas of responsibility
Consistently mentor others in the production of all artifacts
Influence the work of others in order to drive medium and large projects to successful completion through effective project management, customer interaction, and IT coordination
Effectively estimate the time it will take to perform tasks and influence the team's work to be completed within those timeframes
Mentor others in the business processes implemented in the team's applications in order to provide resolution to support problems
Effectively categorize support problems and respond with the appropriate level of urgency

What We Look For in a Candidate

10+ years of experience with Bachelor's Degree
8+ years of experience with Master's Degree
Experience working within a full technology stack in software engineering (data, back-end, middleware, and front end)
Front end: Angular, CSS3, JavaScript
Backend: Java, Python
Database: MongoDB, MySQL
Spring Boot, Git, Eclipse
XML/JSON, YANG, YAML
Web development (HTTP/HTTPS, REST, Micro Services)
CD/CI: Jenkins, Maven, Docker
Experience using AWS, Azure, and Google cloud platforms
Familiarity with Agile and DevOps methodologies
Object-oriented software development
Familiarity with Agile and DevOps methodologies
Experience with test-driven development
Ability to troubleshoot complex environment
Knowledge of implementing applications in public cloud platforms

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338928

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Tax Analyst (POZNAN, PL)

About Lumen

The Role

Join Us as a Senior Tax Analyst – Indirect Tax

Location: Poznań (Hybrid)

Working Hours: 9:00–17:00 or 10:00–18:00 CET

Are you a tax professional ready to take your expertise global? We’re looking for a Senior Tax Analyst to join our international team and play a key role in managing indirect tax operations across the US, Canada, UK, Poland, Ireland, Spain, and France.

This is a hybrid role based in Poznań, giving you the flexibility to work from home while staying connected with your team in the office.

Why You’ll Love It Here

Work on a truly global tax portfolio
Collaborate with experienced professionals across regions
Enjoy a flexible hybrid setup and a supportive team culture
Be part of a company that values innovation, ownership, and continuous learning

The Main Responsibilities

General Ledger Reconciliations

Prepare general ledger account reconciliations for indirect tax accounts
Analyze account balances and activity to identify trends, variances, and potential issues
Prepare, support, and submit journal entries to clear accounts
Periodically review transaction mapping to ensure entries are made to the correct accounts

Indirect Tax Compliance

Review, analyze, and compare billed tax and revenue data for both in-house and outsourced indirect tax returns
Prepare, file, and pay indirect tax returns for North America (US and Canada) and EMEA (Ireland, Poland, Spain and UK).
Review, research, and respond to tax notices and inquiries
Support other indirect tax (VAT) compliance across Europe, Canada and APAC.

Administrative Requests

Look for initiatives that create efficiencies and cost savings by improving systems or methods both within and outside the Tax Department.
Assist in preparing various reports including tax and revenue reports
Other duties as assigned

What We Look For in a Candidate

Bachelor’s degree in Accounting, Tax, Finance or related.
Strong technical working knowledge of SAP or other ERP systems, Vertex, and billing systems.
Technical knowledge of US indirect
Technical knowledge of VAT
Minimum 3 years indirect tax experience or the equivalent in training and education (e.g. Chartered Accountant, CPA or Masters in Tax).
Excellent communication and interpersonal skills; ability to successfully communicate within tax group and with other organizations.
Organizational and analytical skills.
Ability to prioritize work and meet deadlines.
Ability to work on multiple projects and tasks.
Proficient Microsoft Excell skills

#LI-JU1

Requisition #: 338811

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

SR SPECIALIZED SALES-SECURITY (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Security Sales Specialist is responsible for the coordination and strategy on assigned key account(s). Responsible for the overall development and implementation of the account plan. Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Support the Sales teams to ensure that they have the right level of engagement and support
Interface to the product organization, to capture customer input on areas of improvement that is needed to drive greater adoption of Lumen services.
Utilizes functional uses cases across, NAO, Product, Sales, IT and Finance, establishes the vision and strategic direction for assigned units, and leads the development and implementation of strategic plans, process, and organizational initiatives.
Maintains collaborative relationships with key departments in the Company to align strategies and coordinate tactics cross-functionally within NA Operations. Develops and manages relationships with acquired and/or existing customers to attain additional business and retain existing revenue.
Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.

What We Look For in a Candidate

Experience in Security Sales and/or Information Technology 10+ years of relevant job experience with similar essential duties
Driver’s license may be required Ability to travel as necessary Attention to detail with good organizational capabilities and ability to prioritize with good time management skills
Experience in strategic, technical, and business communications application sales
Strong communication skills and proficiency in selling to the close

Preferred

MBA or related graduate degree preferred Business/financial background is helpful
Experience is consultative sales techniques and account planning

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,300 - $176,400 in these states: AZ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338973

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Local Permitting Manager (WORKS FROM HOME, FL, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Local Public Affairs Manager will play a critical role in Lumen’s fiber investment throughout communities – acting as a force multiplier for both economic development, growth, and sustainability in communities.

Operationally you will be responsible and measured your ability to successfully improve infrastructure deployment cycles that meet commitments and guidance provided to the board, shareholders, and to the wall street analyst. Your role would be responsible for proactively collaborating with local governments and utilities to create a positive relationship that results in reduced cycles for permitting, row agreements, and pole permissions from the various governing bodies. You will also be responsible for ensuring that we have favorable terms that are acceptable for our deployment teams and are within the expectations set with regulatory requirements and corporate guidance.

You will work within the Network Implementation team, Government Affairs, Carrier Relations group, and Corporate Communications organizations to understand both the operations, development, and amplification of Lumen’s effort to deliver fiber to 10 million American homes and businesses over the next five years.

A successful candidate will have the ability to quickly establish relationships and clear lines of communication with local elected officials, policymakers, influencers, decision-makers and community partners. You will act as the ‘connective tissue’ between Lumen’s Network Implementation team and local permitting offices to establish predictable permitting timelines and help create innovative solutions when necessary to clear hurdles in local permitting application processes.

As the face of Lumen’s investment, you will coordinate closely with State Government Affairs Directors to understand current relationships and act as a brand ambassador between Lumen and the communities we serve. You will raise awareness of Lumen’s fiber investment with local government, businesses, and community organizations to celebrate the opportunities Lumen’s gigabit fiber internet service brings to every neighborhood.

Location and Schedule

This is a full time work from home position in the central Florida area. The selected candidate will need to be present in the communities around Central Florida, Tampa, and Fort Myers, and may also include Northern Florida. The typical schedule is 8am - 5pm Monday - Friday.

The Main Responsibilities

Quickly understand the level/volume of Lumen investment in the market
Improve permitting, ROW approvals, and permission to attach approval to meet company deployment targets.
Gather and negotiate the required guidelines and specifications for Engineering design requirements from the governing entities.
Ensure those requirements are documented in databases and cataloged in a library for reference.
Quality control submittals that are going to our largest and most sensitive areas to ensure the work being submitted meets the requirements of the governing entities.
Work directly with your local Network Implementation team to understand details of the build and clear existing roadblocks with local permitting offices
Work with local governments to understand details of permitting application processes
Work with vendors when necessary to ensure accuracy of information flow between vendors, local permit offices, and other external partners (utilities, community orgs, businesses)
Work with State Government Affairs Directors to build upon/maintain relationships with appropriate permit offices and city, county, and state lawmakers
Act as the ‘connective tissue’ between internal and external organizations ensuring clear lines of communication across organizations internally and externally
Prepare and present PowerPoint presentations to highlight/amplify Lumen’s fiber investment in local communities and opportunities for consumers, businesses, and anchor institutions
Coordinate announcements/events with Corporate Communications to celebrate Lumen’s investment and highlight the benefits of Lumen’s fiber network
Represent Lumen in meetings with local government, community partners and neighborhood organizations
Monitor local ordinance related to broadband providers, permitting, grants and community development
Work to expand partnerships in communities through available grant opportunities

What We Look For in a Candidate

Minimum of 5 years of experience working in/with permit offices and key public sector elected officials and staff
Ability to act as the operational driver for both traditional and innovative permit application solutions
High degree of integrity due to nature of information involved and visibility of the position
Ideal candidate will have working knowledge of permitting processes of government and utilities and the ability to act as the operational driver for both traditional and innovative permit application solutions
Excellent manager of relationships and proven record of ability to work with elected officials, policymakers, and senior staff
Proficiency in MS Office Suite
Strong verbal and written communications skills
Strong analytical and problem-solving skills
Occasional evening and weekend work and the ability to travel between cities within assigned territories

Preferred Qualifications:

2+ years’ experience in technology, broadband and/or telcom industry
2+ years’ subject matter expertise in city/county/state govt and utility permitting

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: FL
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-CS2

Requisition #: 336844

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Outside Plant Engineer (BEND, OR, US, 97703)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Implementation Engineer II (Outside Plant Engineer) responsibilities include design and preparation of Engineering Work Orders for land developments, new buildings, single line requests, Private relocations, FTTT, Road Improvement Relocations, augmentation projects and special circuit requests. Utilizing the following tools; NDS, AutoCAD, Fireworks/Bidmaster, JDS, FORTE, WFMT, ARMOR, TIRKS, LFACS, SITE TRACKER, and the full suite of Microsoft Office. As an OSP field engineer you will be assigned a geographic area and will be responsible for all OSP job requests. This position designs and acquires civil permits. This position also oversees Engineering Vendors and processes billing. Maintain positive interaction with Internal and External customers; maintain open conversation with Planning and all company departments providing high quality of service to the Lumen customers. Manage workload for a given area.

Location

Position located in Bend, OR.

The Main Responsibilities

Develops/defines plans for the implementation of new plant construction or modifications to existing facilities.
Prepares plans and specifications, to include gathering field data.
Is responsible for issuance of work out to construction teams timely adhering to specific timelines.
Ensures that the most feasible, practical and economical means to complete the work are utilized. Provides cost data to support capital planning and budgeting.
Monitors and controls project expenditures.
Oversees the projects through the life cycle of the projects.
Skilled in planning and/or engineering.
Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating to come up with solutions.
Validates quality vendor work and processes billing for such work.
Work with customers, developers and municipalities along with internal departments.

What We Look For in a Candidate

Required
Assoc degree or equivalent education and relevant experience.
8 years related experience in telecommunications, engineering, or network planning or equivalent.
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Fluent on current approved products and technology.
Work with Planning, Operations and all internal and external customers, maintain budget, and assist with forecasting budgets.
Maintain positive interaction between all governing authorities
Excellent oral and written communication skills.
Experience working with Utilities
Knowledge of copper and fiber networks.

Compensation

Location Based Pay Ranges:

$66,544 - $88,725 in these states: OR.

Learn more about Lumen's:

What to Expect Next

Requisition #: 338709

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Local Permitting Manager (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Local Permitting Manager will play a critical role in Lumen’s fiber investment throughout communities – acting as a force multiplier for both economic development, growth, and sustainability in communities.

Location and Schedule

This is a Work From Home position in the state of Arizona.
Candidate will be required to visit both client and team sites in municipalities in the state of Arizona.

The Main Responsibilities

Quickly understand the level/volume of Lumen investment in the market.
Improve permitting, ROW approvals, and permission to attach approval to meet company deployment targets.
Gather and negotiate the required guidelines and specifications for Engineering design requirements from the governing entities.
Ensure those requirements are documented in databases and cataloged in a library for reference.
Quality control submittals that are going to our largest and most sensitive areas to ensure the work being submitted meets the requirements of the governing entities.
Work directly with your local Network Implementation team to understand details of the build and clear existing roadblocks with local permitting offices.
Work with local governments to understand details of permitting application processes.
Work with vendors when necessary to ensure accuracy of information flow between vendors, local permit offices, and other external partners (utilities, community orgs, businesses).
Work with State Government Affairs Directors to build upon/maintain relationships with appropriate permit offices and city, county, and state lawmakers.
Act as the ‘connective tissue’ between internal and external organizations ensuring clear lines of communication across organizations internally and externally.
Prepare and present PowerPoint presentations to highlight/amplify Lumen’s fiber investment in local communities and opportunities for consumers, businesses, and anchor institutions.
Coordinate announcements/events with Corporate Communications to celebrate Lumen’s investment and highlight the benefits of Lumen’s fiber network.
Represent Lumen in meetings with local government, community partners and neighborhood organizations.
Monitor local ordinance related to broadband providers, permitting, grants and community development.
Work to expand partnerships in communities through available grant opportunities.

What We Look For in a Candidate

Required Qualifications:

Minimum of 5 years of experience working in/with permit offices and key public sector elected officials and staff
Ability to act as the operational driver for both traditional and innovative permit application solutions
High degree of integrity due to nature of information involved and visibility of the position
Ideal candidate will have working knowledge of permitting processes of government and utilities and the ability to act as the operational driver for both traditional and innovative permit application solutions
Excellent manager of relationships and proven record of ability to work with elected officials, policymakers, and senior staff
Proficiency in MS Office Suite
Strong verbal and written communications skills
Strong analytical and problem-solving skills
Occasional evening and weekend work and the ability to travel between cities within assigned territories

Preferred Qualifications:

2+ years’ experience in technology, broadband and/or telcom industry
2+ years’ subject matter expertise in city/county/state govt and utility permitting

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AZ

Learn more about Lumen's:

What to Expect Next

#LI-EP2

Requisition #: 338636

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Network Implementation Program Manager (BOARDMAN, OR, US, 97818)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Network Implementation Program Manager you will have the opportunity to manage construction projects issued out to construction for Eastern Oregon. Your contributions will have a direct impact on the business by ensuring project timelines are met, ensuring vendors perform quality work, while staying within budget and scope. This role reports directly to the SR MGR Local Network Implementation and is considered an Individual Contributor. The team you will be working with has a diverse set of skills and backgrounds, values solution oriented, diversity of thought, customer obsession, and teamwork with a growth mindset.

Location and Schedule

· This position can report to the office in either Hood River, The Dalles, or Boardman, Oregon.

· Full time salaried position with base hours of M-F 7:30-4:30

· Travel is specifically within Eastern OR, to and from job sites that could be driven to and from within the same day.

The Main Responsibilities

· End to end project management

· Relationship building with Vendors

· Quality audit of work performed by vendors

· Responsible to ensure accurate as-builts and billing

· Responsible for managing budget on projects to include Change in Plan (CIP’s) and validate appropriate funding is approved.

· Field interface with customers or municipalities, partnered with Engineering

· Moderate to Complex work using external vendors: network expansion, fiber builds, relocations, building adds

What We Look For in a Candidate

Required

· Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.

· Fully seasoned with typically 5+ years professional experience.

· Knowledgeable and able to work in appropriate systems and Microsoft Office (Excel, Outlook, Teams, Word, Adobe, PowerPoint, etc)

· Experience reading construction drawings, prints and civil plans

· Knowledgeable about construction methods and procedures (Aerial, Buried, Underground, intra buildings, etc)

Preferred

· Knowledgeable about copper and fiber splicing.

· Knowledgeable about Utilities, ROW and easements

· Fluent on current approved products and technology.

· Telecom knowledge or background

Compensation

Location Based Pay Ranges:

$69,694 - $92,925 in these states: OR

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338703

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Analyst Relations Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic and experienced Sr Analyst Relations Manager to drive our global analyst relations strategy while also overseeing the operational backbone of the AR function. This role is ideal for someone who thrives at the intersection of strategic influence and operational excellence, and who is passionate about shaping market perception through strong analyst relationships and efficient program execution.

The Main Responsibilities

Strategic Analyst Engagement
Build and maintain strong, trust-based relationships with key industry analysts across firms such as Gartner, Forrester, IDC, and others.
Develop and execute a comprehensive AR strategy aligned with business priorities, product roadmaps, and go-to-market plans.
Manage analyst briefings, inquiries, and strategy days to ensure consistent and impactful communication of company vision and differentiation.
Partner with executives, product leaders, and marketing teams to prepare spokespeople and ensure message alignment.
Operational Excellence
Own the AR calendar, tracking all analyst interactions, deliverables, and key milestones including specific Gartner seat holder annual plan.
Manage AR tools and platforms (e.g., ARchitect) to ensure accurate reporting and visibility across the organization.
Assist with AR performance metrics and reporting dashboards to measure impact and inform strategy.
Coordinate cross-functional collaboration with PR, product marketing, and executive teams to streamline AR workflows and content development.

What We Look For in a Candidate

Required:

2-4 years of experience in Analyst Relations, Communications, or related roles in the tech industry.
Proven track record of managing analyst relationships and influencing key research outcomes.
Strong project management skills with a detail-oriented and process-driven growth mindset.
Excellent written and verbal communication skills; able to translate complex topics into compelling narratives.
Experience with AR management tools and data-driven reporting.
Ability to work independently and collaboratively in a fast-paced, matrixed environment.

Preferred Qualifications:

Experience in enterprise software, cloud, cybersecurity, or AI sectors.
Familiarity with analyst evaluation processes (e.g., Magic Quadrants, Waves, MarketScapes).
A background in marketing operations or program management is a plus.

Preferred:

5+ years of relevant experience
Good communication skills, both oral and written
Capable of understanding highly competitive market landscapes and strategically positioning differentiation to the analyst community.
A strong technical mind with the ability to quickly locate, dissect, and relay key information.
Excellent project management, prioritization, and strategic planning skills
Ability to help shape content targeted to an analyst audience
Ability to guide and counsel executives and other spokespeople
Results and metrics-oriented

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-KM2

Requisition #: 338907

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have a Career Opportunity for an Account Director Senior. This person will be responsible for leading sales efforts within the Intelligence Community (IC) and peripheral within the Washington D.C. Metro Area selling complex communication solutions (IP, data, cloud, managed hosting, voice, and cybersecurity).

Customer obsession to understand their needs and strategies, building relationships and long-term partnerships; developing and applying Lumen solutions to those needs and strategies. This position is responsible for positioning Lumen with the customer and positioning Lumen strategic products with the customers.

The Main Responsibilities

This person will Identify and develop new sales opportunities, provides product solutions, ensure customer satisfaction, and maintain positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.
Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

7-10 years’ experience working within the Federal sector, with a minimum 5 years sales/business development experience calling on Federal organizations required
Minimum 10 years of Business to Business/Government technology sales experience in Large, Global/Enterprise Accounts
Knowledge of wireline telecommunications technologies and recurring revenue business models
Ability to provide technical briefings to C-Level
Valid Driver’s License and reliable transportation required
TS/SCI with Poly Clearance (active)
Education Level: Bachelor's Degree
Field of Study: Business, Marketing, Sales or similar

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$136,437.00 - $181,913.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-EL1

Requisition #: 335861

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Site Reliability Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Operates company's complex high traffic, business critical internet site communications and/or network-based (cloud) product systems. Plans, designs, and implements scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Responsible for system performance; supports/troubleshoots network issues and coordinates installation of such items as routers and switches with appropriate vendors. Develops tools to automate the deployment, administration, and monitoring of a network system.

The Main Responsibilities

Acts as a Subject Matter Expert (SME) for enterprise applications as well as their various hosting environments for organizational projects that involve internal customers, including Application Support, Business and Development teams.
Ensures enterprise applications are always running effectively, which includes continuous monitoring and alerting with organizational toolsets and ensuring every reasonable effort is made to restore service as quickly as possible in the event of an outage.
Responds to non-critical production issues in a timely and proactive manner to ensure they are resolved before impacting the business in a more profound way the escalates into a critical situation.
Alerts and accurately reports KPI's on systems status and availability with tuning recommendations if appropriate at regular intervals using log and APM analysis (IE uptime, Mean time to repair, Mean time between repairs, Probability of failure, etc.).
Creates detailed design and runtime (runbooks) documents for associated solutions built around current and new technologies.
Maintains up-to-date configuration documentation, diagrams, SOPS, work/incident tickets, training materials and other supporting documentation.
Provides and implements solutions for application automation and configuration management using orchestration tool sets such as Jenkins to streamline assembly and deployment, reducing delivery time and reduce errors (commonly known as CICD).
Ensures effective release management, change management and quality assurance in project lifecycles are maintained for applications using an ITIL centric approach.
Engages and collaborates regularly with infrastructure engineering, software engineering, quality assurance, and other organizational teams (both IT and non-IT) to provide status updates and work on both tactical and strategic plans.
Demonstrates various application environment tuning abilities, and able to provide solutions to capacity requirements involving those components (JVM, Web Containers, DB Connections, HTTP servers, etc.).
Manages production and non-production environments effectively and accounts for differences in each environment for the purposes of deployments, functional testing, and load testing.
Participates and/or leads blameless postmortem incident response sessions to work with teams to determine RCA and long-term recommendations for remediation to infrastructure and application code.

What We Look For in a Candidate

Required:

Bachelor’s degree or equivalent in engineering, computer science, or related field.
10+ years of related experience required.
2+ years' previous experience with DevOps, GIT, CICD and/or related certifications.
6-8 years of previous experience working with Java/J2EE, Microservices, Spring, SpringBoot, REST APIs, Postman.
Experience with an APM solution: AppDynamics (preferred), Dynatrace.
Experience working with infrastructure-based technologies (Load balancers, SSL, API Gateways, DNS, etc.).

Preferred:

Experience with AIOps tools like Splunk and Big Panda.
Experience with supporting containerized or cloud applications.

Compensation

Location Based Pay Ranges:

#LI-VK1

Learn more about Lumen's:

Requisition #: 339107

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Consultant (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

Construct and implement customer success plans, driving customer value realization
Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
Build value-based relationships with customers to optimize CS plays while leveraging self-service
Share thought leadership with customers based on needs resulting in strengthened customer trust
Identify and qualify opportunities for expansion, partnering closely with sales
Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customers’ success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
Define and execute renewal methodology aligned with customer priorities to positively impact profit margins

What We Look For in a Candidate

Experience: 5+ years customer success or account management experience
Education Level: Bachelor's Degree or equivalent work experience
Experience working with large and medium enterprise customers
Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges:

$70,287 - $93,713 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$73,805 - $98,406 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$77,322 - $103,089 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-MR1

Requisition #: 339101

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Cyber Threat Security Analyst (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Cyber Threat Security Analyst role will focus on security event and incident monitoring, threat hunting, and deep analysis of threat information within SIEM environments, various log sources, and within security control technologies directly. The Security Analyst will work directly with customers to determine and communicate relevant risk and potential impact, as well as make recommendations for risk mitigation. This role will also provide direction for SIEM rule changes, customer escalations and inquiries, and help develop improved threat analysis process and procedures.

The Cyber Threat Security Analyst role is expected to participate in a shift schedule and on-call rotation to accommodate a global 24x7x365 Managed Threat Security Services program.

The Main Responsibilities

Perform security incident and event monitoring support, including deep dive data analysis and response
Develop and manage customer security event analysis notifications with thoughtful analysis details, evidence, conclusions, and recommendations
Respond and manage customer issues and questions regarding security events, including evidence supporting risk identification and recommended risk mitigation, via trouble ticket, email, and phone
Review threat detection rules and correlations, and make recommendations for improved fidelity

What We Look For in a Candidate

Qualifications & Skills:

Required

Requires Bachelor’s degree in related field or equivalent combination of education and experience.
Possess strong customer service skills
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Good written and verbal communication skills
Good analytical and problem-solving skills
Attention to detail with good organizational skills
Basic experience performing security monitoring, hunting, and analysis within SIEM platforms and security controls

Preferred

1 or more years in a Security Operations environment performing cyber threat hunting and incident response support
Security industry certifications (examples):
GIAC
CISSP
CRISC
CISM
Security+
CCNA
CEH
Basic knowledge and skills of at least one programming language (python preferred)

Compensation

Location Based Pay Ranges:

$55,313 - $73,750 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$58,078 - $77,438 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,844 - $81,125 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-MB1

Requisition #: 337858

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Cyber Threat Security Analyst (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Cyber Threat Lead Security Analyst role will focus on complex, advanced security event and incident monitoring, threat hunting, and deep analysis of threat information within SIEM environments, various log sources, and within security control technologies directly. The Lead Security Analyst will work directly with customers to determine and communicate relevant risk and potential impact, managed suspected or confirmed customer cyber incidents, perform advanced hunting and digital forensics investigations, and document and present relevant details and lessons learned for customer incidents. This role will also provide direction for SIEM rule changes, customer escalations and inquiries, help develop improved threat analysis process and procedures, and mentor and train junior team members to continuously evolve and improve the effectiveness and efficiency of the Managed Threat Security Services program.

The Cyber Threat Lead Security Analyst role may be expected to participate in a shift schedule, and will be expected to participate in an on-call rotation to accommodate a global 24x7x365 Managed Threat Security Services program.

The Main Responsibilities

Perform security incident and event monitoring support, including deep dive data analysis and response
Develop and manage customer security event analysis notifications with thoughtful analysis details, evidence, conclusions, and recommendations
Respond and manage customer issues and questions regarding major security events, including evidence supporting risk identification and recommended risk mitigation, via trouble ticket, email, and phone
Directly manage customer escalations and customer declared incidents
Perform advanced threat hunting and digital forensics investigations
Document and present findings and lessons learned for declared customer incidents
Review threat detection rules and correlations, and make recommendations for improved fidelity
Create SIEM correlation rules and make changes to existing rules
Directly support, train and mentor junior and new team members

What We Look For in a Candidate

Required

Requires Bachelor’s degree in related field plus 8 years relevant experience or equivalent combination of education and experience.
Possess exceptional customer service skills
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Strong written and verbal communication skills
Strong analytical and problem-solving skills
Attention to detail with good organizational skills
Ability to prioritize across multiple activities with good time management skills
Advanced knowledge and experience performing security monitoring, hunting, and analysis within SIEM platforms and security controls
8 or more years in a Security Operations environment performing threat hunting, incident response and digital forensics support
Advanced knowledge and skills of at least two programming languages (python and PowerShell preferred)

Preferred

4 or more years in a Security Operations environment performing advanced threat intelligence analysis, triage, and attribution
4 or more years in a Security Operations environment writing and presenting threat intelligence and analysis reports and bulletins
Security industry certifications (examples):
GIAC
EnCE
CISSP
CRISC
CISM
Security+
CCNA
CEH

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-MB1

Requisition #: 338497

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr. Lead Innovation Technologies (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Sr Lead Innovation Technologies, you will be responsible for targeting ideal Lumen emerging technology profile customers, building deeply strategic relationships from the C-suite of our customers through the cross-functional teams that will execute our beta program. Early success will be based on the number of successful betas we were able to complete and the number of principal customers we secure that become early adopters of our emerging technology.

The Sr Lead Innovation Technologies will focus on world-class targeting to ensure fit across our solution and our customers' outcomes, technical architectures, ability to be an early adopter of our emerging technologies, and their willingness and ability to be a powerful reference and paying customer.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

•   Orchestrate the full lifecycle of customer engagement—from executive ignition through adoption—ensuring alignment across all stakeholders.
•   Design and operationalize a repeatable engagement framework that drives consistency and scalability across beta programs.
•   Conduct deep discovery with beta customers to uncover needs, validate hypotheses, and shape solution direction.
•   Align closely with Solution Architects and other key roles to ensure technical feasibility and delivery readiness.
•   Manage the beta program lifecycle, including onboarding, milestone tracking, feedback loops, and success measurement.
•   Own the deep alignment of resources inside both the customer organization and Lumen, ensuring clarity of roles and accountability.
•   Prove value against the design thinking map co-created with the customer, and drive toward measurable outcomes.
•   Ensure customer success by driving significant adoption of solutions and managing the process through reference ability and value affirmation.
•   Bolster proof and validation efforts by capturing customer outcomes, case studies, and feedback artifacts.
•   Orchestrate for velocity and delight—ensuring a high-touch, white-glove experience throughout the customer journey.

What We Look For in a Candidate

Experience in innovation labs, strategic pursuits, or customer co-creation programs.
Background in enterprise networking, cloud, or cybersecurity.
Five plus years in strategic programs, customer success, product operations, or innovation consulting.
Proven experience managing beta programs or early-stage product rollouts.
Strong facilitation and stakeholder management skills across technical and executive audiences.
Familiarity with design thinking, agile delivery, and hypothesis-driven development.
Excellent communication, storytelling, and documentation skills.
BA Degree in a related field or equivalent years of experience

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in this state: WA

Learn more about Lumen's:

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Requisition #: 339115

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Big Data Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a Lead Big Data Developer who is passionate about working with large-scale systems using cutting-edge technologies and tools to help identify and disrupt malicious threats on the Internet. This role is on Lumen’s Black Lotus Labs organization. As the Threat Research and Operations arm of Lumen, we leverage our unmatched network visibility to protect your business and help keep the internet clean. You will be part of a dynamic and collaborative team with an opportunity to lead the team that develops software to help identify and find threats within network-like datasets.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Provide technical direction in the creation, implementation, and integration of complex big data solutions
Collaborate and translate business requirements into implementation design and participate in the design, evaluation, and selection of best software solutions to achieve business objectives
Design, develop, test, and deploy scalable and reliable data pipelines using technologies like Spark, Kafka, Hadoop, and other big data technologies
Extract, transform, and load data from various sources and formats, such as relational databases, APIs, JSON, XML, CSV, etc.
Perform data quality checks and validations, and handle data anomalies and issues
Collaborate with other developers, data engineers, data analysts, and business stakeholders to understand data requirements and deliver data solutions
Develop scalable systems that enable real-time validation of identified resources
Mentor junior developers and engineers on the team and champion industry best practices
Explore, evaluate, and conduct PoC to determine new technology solutions that would improve our ability to detect newer threats or add efficiency to current processes

What We Look For in a Candidate

7+ years of experience. Master’s or Bachelor's degree in Computer Science, Engineering, Mathematics, or related field, or equivalent work experience
Can demonstrate past experience in developing and working with big data technologies, such as Spark, Kafka, Hadoop, Hive, etc.
Proficient in programming languages, such as Python, Java, Scala, or SQL
Strong analytical and problem-solving skills, and attention to detail
Good communication and teamwork skills, and ability to work independently and proactively
Eager to learn new skills and technologies, and willing to take on challenges

Compensation

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

#LI-VK1

Learn more about Lumen's:

Requisition #: 337761

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Director Regional Sales - Expansion (WORKS FROM HOME, TX, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

You will lead a North America Regional Enterprise expansion sales team comprised of sales professionals who maintain a high-quality pipeline and successfully achieve sales and revenue targets. The team boosts sales order values and the lifetime value of enterprise customers primarily through cross-selling prioritized products and services and sales-driven upgrading of existing products through a consultative sales approach identifying and solutioning enterprise customers’ strategic goals, and business problems. The focus is on existing accounts in our Mid-Market Space.

Location

This is a Hybrid position that allows work from him when not in team or client meetings. The ideal candidate lives wihtin commuting distance to either our Houston or Dallas Office.

The Main Responsibilities

Lead, inspire and mentor Account Management Professionals (6-8 Direct Reports)
Hires and retains the right talent in the right roles, sets goals, delegates work, holds reports accountable, develops, and empowers others to make decisions and act.
Formulates account strategies to grow the business and the relationships within accounts for complementary technology solutions.
Builds a high-performance team.
Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change, provides timely information, communicates context for business decisions.
Recognizes accomplishments and fosters teamwork and collaboration.
Develops and maintains account plans and detailed financial forecasts. Conducts accurate sales forecasts and achieves sales targets.
Budget Management
Owns several key sales support processes which may include opportunity and forecast management, the overall sales process, territory/customer-prospect module management and sales certification.
Supports and develops initiatives across sales and the company primarily focused on sales productivity and efficiency.

What We Look For in a Candidate

Eight years of relevant job experience with similar essential duties.
Demonstrated sales management experience in telco/enterprise sales and Successful sales leadership experience.
A track record for consistently exceeding revenue goals.
Proven ability to hire, manage, mentor, and motivate successful, solution-oriented sales teams.
Strong record in developing and assigning geographic territories and customer/prospect modules.
consultative sales techniques and account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.
Bachelor's degree or equivalent combination of applicable education and experience required.
Strategic planning, account management and contract negotiations skills

Compensation

Location Based Pay Ranges:

$136,437 - $181,913 in these states: TX.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338648

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Lead Software Engineer – Service Assurance plays a critical role in designing, developing, and maintaining robust software solutions that enhance network reliability, incident management, and service assurance automation in telecom operations. This position involves leading technical development efforts, optimizing service assurance platforms, and driving innovative solutions to improve operational efficiency.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Software Development & Architecture: Design, develop, and enhance service assurance software solutions, ensuring scalability, performance, and resilience.
Automation & AI Integration: Implement AI/ML-driven automation strategies to optimize fault detection, incident management, and predictive analytics.
System & Network Monitoring Enhancements: Develop solutions that improve network reliability, real-time monitoring, and performance optimization.
Collaboration & Technical Leadership: Work closely with cross-functional teams, including operations, engineering, and business stakeholders, to align software solutions with strategic goals.
Code Quality & Best Practices: Establish coding standards, conduct code reviews, and ensure adherence to software development best practices.
Cloud & API Development: Build scalable applications using cloud technologies and API-driven architectures for seamless integration.
Security & Compliance: Ensure all software solutions align with cybersecurity best practices, regulatory requirements, and industry standards.
Mentorship & Knowledge Sharing: Guide junior engineers, fostering a culture of innovation and continuous learning.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
6+ years of experience in software engineering, with at least 3 years in telecom or service assurance.
Strong programming skills in Java. Go and Python would be a plus
Expertise in cloud-based architectures, APIs, building and managing containerizes services and microservices.
Experience with automation, AI/ML, and predictive analytics in service assurance.
Excellent problem-solving, communication, and leadership skills.
Experience in using and managing an enterprise CICD workflow including Github, linting tools and Jenkins

Compensation

Location Based Pay Ranges:

#LI-VK1

Learn more about Lumen's:

Requisition #: 338867

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Manager Local Network Implementation (PHOENIX, AZ, US, 85053)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position will be responsible for managing our Engineering and Construction team. Our Engineering and Construction team is responsible for building out our network in a given territory and will be a highly visible position as well as being customer facing. The Manager will be responsible for Inside Plant and Outside Plant Engineering, and will have direct reports that are a combination of Engineer I's, Engineer II's, Senior Engineers and Construction Project Administrators.

Location and Schedule

This job is located in the Phoenix, AZ, core market. Client and team site visits in this area will be required.

The Main Responsibilities

Manager will be responsible for managing people, budgets, and customer commitments for a designated territory.

Lead and manage personnel, budgets, and customer commitments within the assigned territory.
Supervise and develop staff through performance evaluations, training, salary administration, and clear communication of departmental goals.
Maintain 24/7/365 availability to support team needs and cross-functional collaboration.
Drive continuous improvement through training, process optimization, and organizational initiatives.
Ensure quality and productivity across internal engineering and construction teams and external contractors.
Participate in vendor negotiations and project bidding for OSP (Outside Plant) construction and installation.
Manage capital and expense budgets to meet build schedules for initiatives such as Fiber to the Tower, Ethernet, relocations, and infrastructure growth.
Analyze costs and provide strategic direction on network impacts related to major plant additions and rearrangements.
Foster strong relationships with Operations teams and lead market meetings to ensure alignment and service excellence.
Empower teams to resolve issues locally, escalating only when necessary, and support a culture of ownership and accountability.
Guide hybrid and local teams through change, growth, and development with structured action plans and recognition programs.
Ensure high-quality service delivery within defined timelines and financial parameters.
Mentor and support Engineering and Construction staff to ensure adherence to best practices and procedures.

What We Look For in a Candidate

Bachelor’s degree or equivalent experience and training.
5–7 years of experience in telecommunications engineering and construction.
2+ years of leadership or supervisory experience.
Strong customer service orientation and communication skills.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook), Microsoft Teams, SharePoint, and Copilot.
Ability to quickly learn and guide others in adopting new systems and technologies.
In-depth knowledge of engineering and construction practices, including underground, buried, and aerial copper and fiber installations.
Experience with road moves and infrastructure relocation projects.

Compensation

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AZ

Learn more about Lumen's:

What to Expect Next

#LI-EP2

Requisition #: 338975

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIR SR-SPECIALIZED SALES-PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As Sr. Account Director, you will be joining the Federal Civilian Specialized Sales team, focusing on IT Solutions. This role will be instrumental in continuing to grow the Lumen brand both as a MSP and MSSP. You possess a hunter and curious mentality and have a proven track record of outcome-based selling including cultivating relationhips and penetrating into dim/dark accounts. You are customer-obsessed and have the ability to become a trusted advisor to deliver business value and outcomes to key stakeholders and end-users. Our team is looking for individuals who embody our values of trust, teamwork, collaboration, respectfulness, and integrity.

The Main Responsibilities

Exceed measurable sales objectives and extend the Lumen brand as a MSP/MSSP on aligned Civilian accounts.
Utilize outcome-based and consultative approaches with key customer stakeholders to address their complex business needs/challenges and legacy IT systems as well as support them on their modernization goals.
Meet with key decision makers and C-leveals to present Lumen's value proposition.
Collaborate with Lumen's systems engineers and architects to design and position compelling, innovative solutions.
Build and execute against strategic and tactical account plans that produce results, while developing enduring customer connections.

What We Look For in a Candidate

10+ years of technology sales experience in Federal (Civilian or DOD) or working with government customers.
Demonstrable experience in identifying and creating opportunities to help customers modernize and transform their business.
Experience evaluating RFx's through Govwin and government websites for potential opportunities.
Developing and executing account and pursuit plans with BD, Capture, Proposal, Offer Management and other internal stakeholders.
Solid experience with Salesforce and excellent funnel, organzational and time management skills.
Excellent people skills, history of strong performance, grit, take ownership mentality, customer-obessed, and ability to build relationships at all levels, internally and externally.
Previous selling experience and technical acumen in one or more of the following areas: Networking, Managed Services and Professional Services, Cybersecurity, Cloud Computing and AI.
Creative. Problem-solver. Persistent and agile with roll-up your sleeves, "let's get it done" attitude.

Compensation

Location Based Pay Ranges:

$132,300 - $176,400 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$138,915 - $185,220 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$145,530 - $194,040 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-DN1

Requisition #: 339149

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Architect (DWDM) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Innovation Lead, the Principal Architect will spearhead the development of new optical products for Lumen, driving forward cutting-edge solutions that enhance the company's technological capabilities. This role involves effectively communicating both technical and financial benefits to peers and C-level teams, ensuring that all stakeholders are aligned with the strategic vision. Additionally, the Principal Architect will act as an industry leader, guiding optical vendors towards creating products and services that will benefit Lumen over the next 1-3 years, thereby positioning the company at the forefront of innovation and excellence.

The Main Responsibilities

Optical Strategist: Design next-generation Optical Transport networks
Visionary: Envision future optical network over a 1-3 year horizon and turn them into reality
Standard Bodies Participation: Engage in standard bodies such as an MSA, IEEE, OIF, Open ROADM, etc., to drive Lumen’s initiatives
RFP Leadership: Lead complex Request for Proposal (RFP) for new optical technical initiatives
Business Case Development: Develop business cases to support architectural designs and decisions
Data Mining and Trending Analytics: Utilize strong data mining skills to extract network data and present current and trending demands
Cost Model Derivation: Derive marginal and long-run average cost models to support corporate financial models and capital planning
Automation Vision: Create an automation vision for the Optical Product line
Architectural Recommendations: Recommend architectural ecosystems to support Optical products 9.
Original Mindset: Think, how can we do this?

What We Look For in a Candidate

Bachelor’s degree in electrical, optical, or Telecommunication engineering, or 10+ years of equivalent experience and training.
Master of Business Administration, or 10+ Years of equivalent experience in financial modeling
Strong analytical approach to solving problems
Willing to tackle ordinary problems and propose extraordinary results
Experience communicating technical solutions from C-Level to entry level employees
Has been the technical subject matter expert that has successfully led a new Product introduction into the production network
Strong data extraction and analytic skills using tools like SQL and PowerBI

Preferred Qualifications:

Knowledge in the following areas: TDM, Synchronization, Quantum Encryption
Participation in at least one standard body

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338903

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Network Engineer - ECO Academy (OGDEN, UT, US, 84401)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and interest in a Network and Telecomm Customer Support role. In this Associate Engineer position, you will participate in our Engineering Construction & Operations (ECO) Academy which is a robust training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices.

Location and Schedule

This is a full-time, onsite position located at:

1425 West 3100 South, West Valley, UT 84119

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338905

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy - Omaha, NE (OMAHA, NE, US, 68122)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking early-career or second-career self-starters who are self-motivated individuals interested in project management. In this unique Project Coordinator position, you will participate in our Engineering Construction & Operations (ECO) Academy which is a robust training program to jump-start and enable your success in this role. You will learn to manage projects utilizing our technology, networks, products, processes, and customer service best practices.

Location and Schedule

This is a full-time, onsite position located at: 

7404 N 78th St, Omaha, NE 68122

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: NE

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338577

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (RICHFIELD, MN, US, 55423)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

300 W 66th St, Richfield, MN 55423

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338434

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Innovation Executive (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Innovation Executive (Senior BDM) serves as a strategic growth architect for Lumen’s emerging technologies. This role focuses on ideation and opportunity development – building executive-level customer relationships, identifying, and shaping new business opportunities, and laying the groundwork for beta program execution and early technology adoption.

The Innovation Executive takes newly established executive relationships and helps lead a process where Lumen's cross functional team co-innovates solutions with clients, manages the relationship through a comprehensive and specific beta program, culminating in commitment with urgency to be an early adopter of our emerging capabilities. Success in this role means consistently generating high-value opportunities and referenceable customer successes that drive strategic growth for both the client and Lumen.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Ideation with Customers: Engage clients in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions that address customer needs while aligning with Lumen’s future offerings. [ Are we not looking for FUTURE Offerings? By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper client partnerships and develops solutions that closely match customer needs.
Use Case & Business Case Development: Translate promising ideas into concrete use cases that drive quantifiable business value as this person builds compelling proposals for Beta program and early product adopter commitment. This involves articulating a clear value proposition for each opportunity, highlighting the benefits for the customer and how it advances Lumen’s strategy. A strong business case will tie the innovative idea to measurable business value – for example, improved efficiency, enhanced customer experience, or new revenue streams for the client.
Pipeline Generation: Identify and qualify new opportunities to ensure a robust pipeline of high-potential targets that fit with our use cases and emerging capabilities. This includes continuously researching industry trends and client pain points to spot emerging opportunities early.
Strategic Value Creation: Focus on opportunities that drive significant value for both the customer and Lumen. Rather than the sheer volume of leads, success in this role is measured by the quality and impact of the opportunities generated. The Innovation Executive prioritizes deals that solve critical customer problems and position Lumen ahead of the market curve (even before products are fully market-ready). Key outcomes include high-impact use cases and business cases that lead to flagship pilot projects and referenceable success stories for Lumen. In practice, this means emphasizing lead quality over quantity – targeting high-potential opportunities that are likely to convert and deliver meaningful results.

What We Look For in a Candidate

Proven Business Development Experience: Eight plus years (or equivalent) of success in business development, innovation consulting, or strategic sales. A track record of identifying and developing new business opportunities is essential. Experience taking new technologies or solutions to market (startup or corporate innovation experience) is highly valued.
Strategic Thinking & Opportunity Shaping: Ability to understand complex customer challenges and ideate creative solutions. Skilled at connecting emerging technology capabilities with business needs to craft compelling opportunities. Should be adept at developing business cases, including performing market research and ROI analysis to justify projects.
Exceptional Communication and Facilitation: Excellent interpersonal skills with the ability to engage senior executives and lead collaborative workshops. Comfortable guiding clients through brainstorming sessions and innovation exercises. Strong presentation and storytelling abilities to articulate vision and value in proposals.
Relationship-Building: Demonstrated ability to build trusted relationships at executive levels. Talent for consultative selling – listening to clients, understanding their strategic goals, and becoming a trusted advisor. Experience in navigating complex organizations and aligning diverse stakeholders around new ideas.
Collaboration and Handoff Skills: Team-oriented mindset with experience working closely with sales, product, and technical teams. Able to document and communicate opportunity details clearly for others to execute. Cross-functional collaboration skills are a must to ensure smooth transitions of deals and joint success with account teams
Domain and Technical Knowledge: Familiarity with emerging technology domains relevant to Lumen’s business (e.g., networking, cloud, edge computing, AI, etc.). Able to quickly learn new tech concepts and discuss them credibly with customers. Understanding of industry trends and innovation practices to inspire clients.
Education: Bachelor’s degree in business, Technology, or related field is required. An MBA or advanced degree is a plus, especially with a focus on innovation or entrepreneurship. Equivalent work experience in innovation-driven roles will also be considered.

Compensation

Location Based Pay Ranges

$136,437 - $181,913 in these states: WA

Learn more about Lumen's:

- Benefits
- Bonus Structure

#LI-KS1 #BDS

Requisition #: 338514

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (TEMPE, AZ, US, 85283)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

5025 N Black Canyon Hwy, Phoenix, AZ 85015

135 W Orion St, Tempe, AZ 85283

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

Location Based Pay Ranges:

$48,700 - $65,000 in these states: AZ

Learn more about Lumen's:

Requisition #: 338396

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (PHOENIX, AZ, US, 85015)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

5025 N Black Canyon Hwy, Phoenix, AZ 85015

135 W Orion St, Tempe, AZ 85283

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: AZ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338431

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Innovation Executive Business Development (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Ideation with Customers: Engage clients in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions that address customer needs while aligning with Lumen’s future offerings. By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper client partnerships and develops solutions that closely match customer needs.
Use Case & Business Case Development: Translate promising ideas into concrete use cases that drive quantifiable business value as this person builds compelling proposals for Beta program and early product adopter commitment. This involves articulating a clear value proposition for each opportunity, highlighting the benefits for the customer and how it advances Lumen’s strategy. A strong business case will tie the innovative idea to measurable business value – for example, improved efficiency, enhanced customer experience, or new revenue streams for the client.
Pipeline Generation: Identify and qualify new opportunities to ensure a robust pipeline of high-potential targets that fit with our use cases and emerging capabilities. This includes continuously researching industry trends and client pain points to spot emerging opportunities early.
Strategic Value Creation: Focus on opportunities that drive significant value for both the customer and Lumen. Rather than the sheer volume of leads, success in this role is measured by the quality and impact of the opportunities generated. The Innovation Executive prioritizes deals that solve critical customer problems and position Lumen ahead of the market curve (even before products are fully market-ready). Key outcomes include high-impact use cases and business cases that lead to flagship pilot projects and referenceable success stories for Lumen. In practice, this means emphasizing lead quality over quantity – targeting high-potential opportunities that are likely to convert and deliver meaningful results.

What We Look For in a Candidate

Proven Business Development Experience: Eight plus years (or equivalent) of success in business development, innovation consulting, or strategic sales. A track record of identifying and developing new business opportunities is essential. Experience taking new technologies or solutions to market (startup or corporate innovation experience) is highly valued.
Strategic Thinking & Opportunity Shaping: Ability to understand complex customer challenges and ideate creative solutions. Skilled at connecting emerging technology capabilities with business needs to craft compelling opportunities. Should be adept at developing business cases, including performing market research and ROI analysis to justify projects.
Exceptional Communication and Facilitation: Excellent interpersonal skills with the ability to engage senior executives and lead collaborative workshops. Comfortable guiding clients through brainstorming sessions and innovation exercises. Strong presentation and storytelling abilities to articulate vision and value in proposals.
Relationship-Building: Demonstrated ability to build trusted relationships at executive levels. Talent for consultative selling – listening to clients, understanding their strategic goals, and becoming a trusted advisor. Experience in navigating complex organizations and aligning diverse stakeholders around new ideas.
Collaboration and Handoff Skills: Team-oriented mindset with experience working closely with sales, product, and technical teams. Able to document and communicate opportunity details clearly for others to execute. Cross-functional collaboration skills are a must to ensure smooth transitions of deals and joint success with account teams
Domain and Technical Knowledge: Familiarity with emerging technology domains relevant to Lumen’s business (e.g., networking, cloud, edge computing, AI, etc.). Able to quickly learn new tech concepts and discuss them credibly with customers. Understanding of industry trends and innovation practices to inspire clients.
Education: Bachelor’s degree in business, Technology, or related field is required. An MBA or advanced degree is a plus, especially with a focus on innovation or entrepreneurship. Equivalent work experience in innovation-driven roles will also be considered.

Compensation

Location Based Pay Ranges

$136,437 - $181,913 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338513

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Innovation Executive (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Ideation with Customers: Engage clients in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions that address customer needs while aligning with Lumen’s future offerings. By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper client partnerships and develops solutions that closely match customer needs.
Use Case & Business Case Development: Translate promising ideas into concrete use cases that drive quantifiable business value as this person builds compelling proposals for Beta program and early product adopter commitment. This involves articulating a clear value proposition for each opportunity, highlighting the benefits for the customer and how it advances Lumen’s strategy. A strong business case will tie the innovative idea to measurable business value – for example, improved efficiency, enhanced customer experience, or new revenue streams for the client.
Pipeline Generation: Identify and qualify new opportunities to ensure a robust pipeline of high-potential targets that fit with our use cases and emerging capabilities. This includes continuously researching industry trends and client pain points to spot emerging opportunities early.
Strategic Value Creation: Focus on opportunities that drive significant value for both the customer and Lumen. Rather than the sheer volume of leads, success in this role is measured by the quality and impact of the opportunities generated. The Innovation Executive prioritizes deals that solve critical customer problems and position Lumen ahead of the market curve (even before products are fully market-ready). Key outcomes include high-impact use cases and business cases that lead to flagship pilot projects and referenceable success stories for Lumen. In practice, this means emphasizing lead quality over quantity – targeting high-potential opportunities that are likely to convert and deliver meaningful results.

What We Look For in a Candidate

Proven Business Development Experience: Eight plus years (or equivalent) of success in business development, innovation consulting, or strategic sales. A track record of identifying and developing new business opportunities is essential. Experience taking new technologies or solutions to market (startup or corporate innovation experience) is highly valued.
Strategic Thinking & Opportunity Shaping: Ability to understand complex customer challenges and ideate creative solutions. Skilled at connecting emerging technology capabilities with business needs to craft compelling opportunities. Should be adept at developing business cases, including performing market research and ROI analysis to justify projects.
Exceptional Communication and Facilitation: Excellent interpersonal skills with the ability to engage senior executives and lead collaborative workshops. Comfortable guiding clients through brainstorming sessions and innovation exercises. Strong presentation and storytelling abilities to articulate vision and value in proposals.
Relationship-Building: Demonstrated ability to build trusted relationships at executive levels. Talent for consultative selling – listening to clients, understanding their strategic goals, and becoming a trusted advisor. Experience in navigating complex organizations and aligning diverse stakeholders around new ideas.
Collaboration and Handoff Skills: Team-oriented mindset with experience working closely with sales, product, and technical teams. Able to document and communicate opportunity details clearly for others to execute. Cross-functional collaboration skills are a must to ensure smooth transitions of deals and joint success with account teams
Domain and Technical Knowledge: Familiarity with emerging technology domains relevant to Lumen’s business (e.g., networking, cloud, edge computing, AI, etc.). Able to quickly learn new tech concepts and discuss them credibly with customers. Understanding of industry trends and innovation practices to inspire clients.
Education: Bachelor’s degree in Business, Technology, or related field is required. An MBA or advanced degree is a plus, especially with a focus on innovation or entrepreneurship. Equivalent work experience in innovation-driven roles will also be considered.

Compensation

Location Based Pay Ranges

$136,437 - $181,913 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338511

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Partner in a team environment and be able to independently design, develop, code, test and debug new software or significant enhancements to existing software of moderate complexity. Develop solutions across many disciplines and be responsible for explaining solutions and procedures. Apply principles, theories and concepts and use methodologies, tools, documentation processes and test procedures to complete projects related to moderately complex software.

Location

This is a work from home position within the US.

The Main Responsibilities

Implements computer programs for the purpose of enhancing and updating the computer system
Tasks may include designing and coding programs and testing and documenting changes and enhancements
Write testable and scalable code for programs
Analyzes programming requests for the purpose of assisting integration with current applications
Tasks may include project implementation, researching and evaluating problems, and recommending and implementing decisions
Conducts training for the purpose of providing technical expertise to end users
Tasks may include training for System Operator/Programmer, providing user activity education, and one-on-one support
Estimates timeline for assigned projects and ensures that work is completed with the estimate given

What We Look For in a Candidate

6+ years of experience with a Bachelor's Degree
4+ years of experience with a Master's Degree
Proficient in Java, RestAPI, API management, MySQL, Python, GIT Hub, Jenkins, Kubernetes, and working within hosted environments (AWS, Azure, Google)
Optical DWDM Transport experience

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338502

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St., Building A, Ft. Myers Fl 33916

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338421

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (ST GEORGE, UT, US, 84770)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

596 North 1400 East, St. George, UT 84770

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338463

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (OGDEN, UT, US, 84401)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2601 Industrial Dr, Ogden, UT 84401

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338462

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (TUCSON, AZ, US, 85742)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

8426 N Hartman Ln, Tucson, AZ 85742

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: AZ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338430

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (TEMPE, AZ, US, 85283)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

135 W Orion St, Tempe, AZ 85283

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: AZ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338433

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (VANCOUVER, WA, US, 98661)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

4501 NE Minnehaha St BLDG 2, Vancouver, WA

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$53,625 - $71,500 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338429

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Administrative Assistant IV (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role provides high-level administrative support to the SVP of Strategy, Pricing, GTM, and Marketing Operations, as well as at least one additional VP. The Executive Assistant will operate with minimal supervision and a high degree of autonomy, often handling confidential matters and navigating complex organizational dynamics.

We’re looking for someone who brings more than just administrative expertise—someone who is:

Responsive and adaptable, able to shift gears quickly in a fast-paced, evolving environment.
A clear and confident communicator, skilled at coordinating across multiple stakeholders and ensuring alignment.
Proactive and detail-oriented, taking full ownership of logistics and planning to keep priorities on track and leaders focused.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Organizes and maintains calendars, arranging, coordinating, and prioritizing scheduling and logistics.
Coordinates activities across departments and possibly business units.
Utilizes critical thinking skills and thorough knowledge of the business and organization to prioritize advanced-level executive administrative work.
Accurately and professionally handles multiple simultaneous high-priority issues.
Conducts normal administrative tasks such as scheduling travel schedules, processing expense reports, meal arrangements, etc.
Drives priorities and critical items through task lists and manages short-term and long-term schedules.
Ensures cross-training of other administrative staff for backup support.
Other duties as required.

What We Look For in a Candidate

Bachelor's degree or equivalent.
5+ years of recent experience working with or supporting a senior executive, or equivalent experience.
Proven ability to succeed in a demanding, fast-paced environment, maintaining a strong sense of urgency.
Effective organizational skills with a focus on confidentiality, accuracy, and attention to detail.
Excellent verbal and written communication skills.
Ability to anticipate and proactively resolve potential issues, demonstrating sound judgment and decision-making.
Demonstrates a positive attitude, resourcefulness, and maintains composure in high-pressure situations.
Experience working for a global company and coordinating between various time zones.
Proficient in Microsoft Office products – Outlook, Word, Excel, PowerPoint, etc.
Experience with Teams, Zoom, or other collaborative meeting forums.
Experience with other electronic and web-based systems (such as SAP and Concur) to process invoices, travel arrangements, etc.
Schedule flexibility to work outside of routine hours.
Availability for occasional travel to offsite meetings.

Compensation

Location Based Pay Ranges:

$48,700 - $65,000 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$51,188 - $68,250 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$53,625 - $71,500 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-MB1

Requisition #: 338797

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director I - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly driven and innovative Federal Account Director I to manage key federal accounts, including the Securities and Exchange Commission (SEC), the Federal Reserve System, and the Federal Reserve Board of Governors (BOG). This position requires managing customers in the assigned accounts with the goal of meeting and exceeding sales targets and growing Lumen’s footprint within these established accounts.

The Main Responsibilities

Key Responsibilities:
Sales Strategy.
Develop and implement an account plan and sales strategy to drive growth within these established accounts.
Leverage prior Salesforce experience to ensure accurate forecasting of sales opportunities to provide funnel management insight.
Customer Engagement.
Build and maintain strong relationships with senior customer leadership and key account partners to drive growth.
Promote key Lumen messages in alignment with customer mission(s).
Account Management.
Efficient management of sales processes.
Support proposal and capture teams on assigned accounts.
Employ strategic account planning to expand services and sales within assigned accounts.
Conduct competitor analysis for winning market positioning.

What We Look For in a Candidate

5+ years of technical sales experience, with at least 5 years of experience selling into federal government agencies. Existing experience with the Federal Reserve and/or SEC is a plus!
Proven ability to manage and influence customer relationships at the senior executive level.
Excellent leadership and interpersonal skills, with the ability to coach, mentor, and lead others.
Exceptional oral, written and presentation communication skills
Highly self-motivated with the ability to work both independently and in a team environment.
Capacity to learn quickly and apply knowledge to develop account expansion plans.
Must reside within a 50-mile radius of Washington, DC.
Growth Opportunities: This position offers growth potential through success-based criteria. If you possess a hunter mentality and the ability to manage existing customer contracts and relationships, you get the best of both worlds – stability and the opportunity to grow professionally and financially. If this describes you – apply!

Compensation

Location Based Pay Ranges

$94,154 - $125,528 in these states: DC MD VA

Learn more about Lumen's:

#LI-EL1

Requisition #: 338863

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (TUCSON, AZ, US, 85742)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

8426 N Hartman Ln, Tucson, AZ 85742

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: AZ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338466

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Construction Project Coordinator - ECO Academy (CHANDLER, AZ, US, 85225)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

375 E COMMONWEALTH AVE, Chandler, AZ 85225

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: AZ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338470

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St (A BLDG), Fort Myers, FL 33916

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338469

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This person will be responsible for leading sales efforts within the Intelligence Community (IC) and peripheral within the Washington D.C. Metro Area selling complex communication solutions (IP, data, cloud, managed hosting, voice, and cybersecurity).

The Main Responsibilities

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Minimum 5 years of Business to Business/Government technology sales experience in Large, Global/Enterprise Accounts.
Minimum 5 years in Telecommunications B2B sales.
Excellent communication skills.
Ability to provide technical briefings to C-Level.
Valid Driver’s License and reliable transportation required.
TS/SCI with Poly Clearance (active).
Education Level: Bachelor's Degree.
Field of Study: Business, Marketing, Technical Sales or similar.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: NY.

Learn more about Lumen's:

#LI-EL1

Requisition #: 336498

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy - Des Moines, IA (WEST DES MOINES, IA, US, 50266)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St., Building A, Ft. Myers Fl 33916

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338518

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Field Engineer - ECO Academy (ANOKA, MN, US, 55303)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

300 W 66th St, Richfield, MN 55423
425 Monroe St, Anoka, MN 55303

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338427

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Plant Engineer - ECO Academy (BEND, OR, US, 97703)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

100 NW Kearney Ave, Bend, OR

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338423

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIR SR-SPECIALIZED SALES-PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Exceed measurable sales objectives and extend the Lumen brand as a MSP/MSSP on aligned Civilian accounts.
Utilize outcome-based and consultative approaches with key customer stakeholders to address their complex business needs/challenges and legacy IT systems as well as support them on their modernization goals.
Meet with key decision makers and C-leveals to present Lumen's value proposition.
Collaborate with Lumen's systems engineers and architects to design and position compelling, innovative solutions.
Build and execute against strategic and tactical account plans that produce results, while developing enduring customer connections.

What We Look For in a Candidate

10+ years of technology sales experience in Federal (Civilian or DOD) or working with government customers.
Demonstrable experience in identifying and creating opportunities to help customers modernize and transform their business.
Experience evaluating RFx's through Govwin and government websites for potential opportunities.
Developing and executing account and pursuit plans with BD, Capture, Proposal, Offer Management and other internal stakeholders.
Solid experience with Salesforce and excellent funnel, organizational and time management skills.
Excellent people skills, history of strong performance, grit, take ownership mentality, customer-obsessed, and ability to build relationships at all levels, internally and externally.
Previous selling experience and technical acumen in one or more of the following areas: Networking, Managed Services and Professional Services, Cybersecurity, Cloud Computing and AI.
Creative. Problem-solver. Persistent and agile with roll-up your sleeves, "let's get it done" attitude.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 338996

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer - GIS (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead in the team effort to design, develop, code, test and debug new complex software or significant enhancements to existing complex software. Lead review of input for documentation of new or existing software. Apply existing and introduce new and approved technologies to develop solutions. Lead others in the application of principles, theories and concepts and use of methodologies, tools, documentation processes and test procedures to complete projects. May lead team to select and manage vendor.

The Main Responsibilities

Works with the Technical Director, Technical Architect, App/Web Developer, Database Administrator, System Administrator, Project Management, Account Management and Creative to create best-in-class websites and applications, completing all requirements and meeting usability expectations
Develops and/or maintains a sustainable front-end framework and coordinates with other team members
Partners with Technology personnel to develop creative marketing technology solutions in support of meeting client expectations
Estimates timeline for assigned projects and ensures that work is completed with the estimate given
Provides leadership in the development and implementation of short- and long-term technology plans and related policies and procedures
Takes a lead role in establishing and implementing standards that will facilitate a quality IT infrastructure all clients

What We look for in a Candidate

8+ years professional experience with a Bachelor's Degree or equivalent education and experience
6+ years professional experience with a Master's Degree or equivalent education and experience
2+ years using ArcGIS desktop products like ArcGis Pro & ArcMap (Esri product)
Ability to code in Python or Java using the arcpy library tools is highly desirable.
Some experience in development using Java/ Web is desirable (no UI work, backend)
Manage ArcGIS installation, upgrades and administration of ArcGIS portal and server
Basic understanding of ArcGIS types like SDO_GEOMETRY and ST_GEOMETRY
Able to use and create tools and scripts for geo processing
Experience in Golang preferred
Co-ordinate the ArcGIS licensing needs
Handle tickets related to 3GIS
Coordinate deployments

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-JS1

Requisition #: 338702

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Cloud Security Solutions Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Lead Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintaining robust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertise will play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and services hosted on cloud platforms. You will collaborate with cross-functional teams to design and implement security solutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloud environments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phases of the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture of cloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevant regulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

Proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges:

#LI-KG1

Learn more about Lumen's:

Requisition #: 338861

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Cybersecurity Asset Management Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is the most peered U.S. communications provider with the 2nd largest global fiber backbone with customers in more than 60 countries. Lumen Security defends a signification portion of the global internet backbone as well as critical communications, technology, and security services for millions of customers. We are seeking a Lead Cybersecurity Asset Management Engineer to guide teams of IT and security professionals in building and maintaining the processes and programs required to secure Lumen’s services. You will lead various security initiatives all designed to secure solutions supporting or providing customer services. This position reports directly to the Product & Platform Security leader and will require strong partnerships with global network engineering, software development, operations, infrastructure, privacy, legal, and product management teams.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Lead security initiatives designed to secure solutions supporting and/or providing customer services
Effectively partner with a diverse highly skilled team of IT and security engineers, architects, and subject matter experts
Work with product owners and development teams to establish complete asset inventories and build in security best practices at the beginning of the product development life cycle
Establish and refine processes and standards for performing security design reviews and regular security assessments (analyze, assess, and remediate) to ensure systems supporting our product lines meet the established software design standards
Implement processes and standards for risk-based analysis and mitigations using threat modeling and related techniques for all in-scope products
Take a leadership role in driving security and privacy/data initiatives and ensure end-state product meets regulatory requirements
Coordinate Security SME support to development teams
Interact directly with the security community regarding vulnerabilities and threats, with focus on areas that may directly impact Lumen’s product lines
Provide leadership on different forums - promoting security awareness, including recommended solutions and staying current on new threats, vulnerabilities and best practices

What We Look For in a Candidate

Bachelor’s Degree or equivalent work experience
Experience partnering with cross-functional teams to deliver widely impactful security initiatives
Demonstrate excellent judgement in prioritizing security efforts using a risk-based approach
Experience capturing customer requirements for solution development
Strong communication with ability to effectively communicate with and present to multiple audiences from engineering to business unit leadership
Comfortable dealing with ambiguity and conflicting priorities
Flexibility and the ability to improvise when needed
Established history of effectively managing large initiatives through completion/operations
Ability to lead and foster continuous innovation and consistently improving organizations
Strong quantitative and analytical abilities with a firm foundation on metrics that not only track activity but also quantify the impact of security initiatives on the financial, growth, and performance of the business
Demonstrate knowledge of security technologies, including Axonius, Tenable, Wiz and CrowdStrike
Experience working with a CMDB such as ServiceNow
Working knowledge of regulatory requirements and government security standards such as FedRAMP and Controlled Unclassified Information (CUI) standards, along with best practices such as NIST Cybersecurity Framework (CSF), ISO 27001-27002, ISO 22301, PCI, SOC 1 & SOC 2 and other applicable security and privacy laws.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 337710

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - RE Expansion (WORKS FROM HOME, MA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Work Location

Fully Remote.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: VT.
$67,725 - $90,300 in these states: NH and RI.
$70,949 - $94,595 in these states: CT, MA, and NY.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338773

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Innovation Service Design (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Lead Innovation Service Design, you will own the beta customer experience from end to end—translating real-world interactions into actionable design thinking outputs. You’ll validate assumptions, drive the project plan, and deliver measurable milestones that bolster proof and validation. This role is ideal for a systems thinker who thrives in ambiguity and is passionate about orchestrating for velocity and delight through a white-glove experience.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

•   Own the beta customer journey from onboarding through feedback loops, ensuring a seamless and insightful experience.
•   Validate assumptions through structured experimentation and customer engagement.
•   Drive the project plan, aligning cross-functional teams to deliver and measure key milestones.
•   Facilitate design thinking workshops to extract insights, map service blueprints, and co-create future-state experiences.
•   Translate customer feedback and usage patterns into service design artifacts (journey maps, personas, service blueprints).
•   Bolster proof and validation efforts by aligning service design with technical feasibility and business goals.
•   Orchestrate internal and external stakeholders to accelerate delivery while maintaining a white-glove, high-touch experience.

What We Look For in a Candidate

•   5+ years in service design, UX strategy, or customer experience roles.
•   Strong portfolio of service design work, including journey mapping and stakeholder facilitation.
•   Experience working with beta or early-access programs.
•   Familiarity with agile development, product incubation, and enterprise technology environments.
•   Excellent communication and storytelling skills.

Preferred
• Background in enterprise networking, cloud, or cybersecurity.
• Experience in innovation labs or co-creation programs.

Compensation

Location Based Pay Ranges

$91,266 - $121,688 in this state: WA

Learn more about Lumen's:

#LIKS1

#BDS

Requisition #: 339108

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior-Enterprise (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in Arizona, New Mexico, or Nevada.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

10+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$124,037 - $165,375 in these states: AZ and NM

$130,242 - $173,649 in these states: NV

Learn more about Lumen's:

What to Expect Next

#LI-HE1

Requisition #: 337790

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Product Manager - Threat Intelligence Security Services (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a Principal Product Manager to lead the strategy, development, and go-to-market execution of new product and service offerings that monetize Black Lotus Labs’ threat intelligence capabilities. This role is ideal for a visionary product leader with deep expertise in network security, threat intelligence, and AI-based security solutions, particularly in areas like autonomous agents, AI-powered analytics, and AI Security.

You will define and execute a product strategy that converts Lumen’s unique global threat insights into revenue-generating solutions that help protect enterprises and governments from evolving cyber threats.

Location

This is a work from home position anywhere within the US.

The Main Responsibilities

Own and drive the product strategy and roadmap to monetize Lumen’s Black Lotus Labs threat intelligence, with focus on scalable, customer-centric offerings.
Collaborate with engineering, threat research, and data science teams to build AI-powered security products, including agent-based automation and GenAI defenses.
Define and prioritize features and use cases for threat intelligence APIs, feeds, dashboards, integrations with security platforms (e.g., firewalls, SIEMs, SOAR).
Lead customer discovery and validation to align product development with market needs.
Partner with business development and sales to define monetization models, pricing, and go-to-market strategies.
Develop and present compelling business cases and strategic recommendations to senior leadership.
Track product performance, adoption, and customer satisfaction; iterate rapidly based on feedback and analytics.

What We Look For in a Candidate

7+ years of product management experience with demonstrated success delivering network security or threat intelligence products.
Proven expertise in threat detection, threat intelligence, or SOC-related technologies, ideally with exposure to threat actor tracking,
IOCs, and MITRE ATT&CK.
Hands-on 7experience building or productizing AI-based security solutions, including autonomous agents, machine learning pipelines, or GenAI-powered analytics.
Strong understanding of security infrastructure such as firewalls, IDS/IPS, SIEMs, and endpoint protection.
Deep customer empathy, particularly with security operations, analyst, and CISOs.
Comfortable working in a matrixed organization, aligning cross-functional stakeholders from engineering, marketing, sales, and research.
Excellent problem-solving, communication, and storytelling skills; able to distill complex ideas into actionable plans.

Bachelor's degree in Computer Science, Engineering, or related field; advanced degree a plus.
Travel: Ability to travel as needed (Approx. 10%)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338893

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead User Interface Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Senior Lead Software Engineer – Service Assurance is responsible for designing, developing, and maintaining user interfaces for software solutions that ensure high network reliability, performance monitoring, and automation in telecom operations. This role involves leading software development initiatives, collaborating with cross-functional teams, and implementing innovative technologies to optimize service assurance processes. We’re seeking a highly skilled and experienced Lead Software Engineer to architect, implement, and manage scalable solutions across our enterprise. This role will lead a team of engineers and design and develop user interfaces for the service assurance suite of software. Candidates should have demonstratable experience creating intuitive user interface using modern frameworks.

Location

This is a work from home position within the US.

The Main Responsibilities

Design Intuitive Secure Modern UIs: Work collaboratively with internal clients to design, prototype and build secure modern user interfaces for new and existing service assurance systems.
Software Development Leadership: Drive the architecture, design, and implementation of software solutions for service assurance, ensuring scalability, security, and performance.
Automation & AI Integration: Develop and implement automated solutions using AI/ML to enhance proactive network monitoring and incident resolution.
System Optimization: Improve fault detection, incident management, and predictive analytics capabilities within service assurance platforms.
Technical Strategy: Define best practices for software engineering, code quality, and system reliability within the department.
Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic objectives.
Data-Driven Enhancements: Leverage big data analytics, telemetry, and monitoring tools to optimize network performance.
Security & Compliance: Ensure software solutions adhere to industry standards, cybersecurity best practices, and regulatory requirements.
Mentorship & Leadership: Provide technical guidance to junior engineers, fostering innovation and continuous improvement.
Design and implement secure, scalable, and highly available cloud infrastructure.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
Experience with modern web UI design technologies (such as HTML5, CSS3, JavaScript frameworks like React, Angular, or Vue.js).
Proficiency in UI/UX design principles, user research, wireframing, prototyping, and usability testing.
8+ years of experience in software development, with at least 5 years in telecom or service assurance.
Expertise in programming languages such as Java, C++
Strong understanding of cloud technologies, APIs, and microservices architecture.
Expertise in at least one or two major cloud platform (AWS, Azure, or GCP). GCP and AWS experience preferred.
Proficiency in scripting languages (Python, Bash, PowerShell).
Strong understanding of networking, security, and containerization (Docker, Kubernetes).
Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Professional Cloud Architect are a plus.
Experience with AI, ML, automation, and predictive analytics for network optimization.
Excellent problem-solving, communication, and leadership skills.

Compensation

Location Based Pay Ranges:

#LI
-MG1

Learn more about Lumen's:

Requisition #: 338871

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II- Regional Enterprise Expansion (WORKS FROM HOME, CO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in Colorado.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$67,725 - $90,300 in these states: CO

Learn more about Lumen's:

#LI-HE1

Requisition #: 339103

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Enterprise, California (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in California.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: CA.

Learn more about Lumen's:

#LI-HE1

Requisition #: 338769

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - RE Expansion (WORKS FROM HOME, MA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: ME and VT.
$67,725 - $90,300 in these states: NH and RI.
$70,949 - $94,595 in these states: CT and MA.

Learn more about Lumen's:

#LI-MK1

Requisition #: 338682

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead User Interface Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a work from home position within the US.

The Main Responsibilities

Design Intuitive Secure Modern UIs: Work collaboratively with internal clients to design, prototype and build secure modern user interfaces for new and existing service assurance systems.
Software Development Leadership: Drive the architecture, design, and implementation of software solutions for service assurance, ensuring scalability, security, and performance.
Automation & AI Integration: Develop and implement automated solutions using AI/ML to enhance proactive network monitoring and incident resolution.
System Optimization: Improve fault detection, incident management, and predictive analytics capabilities within service assurance platforms.
Technical Strategy: Define best practices for software engineering, code quality, and system reliability within the department.
Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic objectives.
Data-Driven Enhancements: Leverage big data analytics, telemetry, and monitoring tools to optimize network performance.
Security & Compliance: Ensure software solutions adhere to industry standards, cybersecurity best practices, and regulatory requirements.
Mentorship & Leadership: Provide technical guidance to junior engineers, fostering innovation and continuous improvement.
Design and implement secure, scalable, and highly available cloud infrastructure.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
Experience with modern web UI design technologies (such as HTML5, CSS3, JavaScript frameworks like React, Angular, or Vue.js).
Proficiency in UI/UX design principles, user research, wireframing, prototyping, and usability testing.
8+ years of experience in software development, with at least 5 years in telecom or service assurance.
Expertise in programming languages such as Java, C++
Strong understanding of cloud technologies, APIs, and microservices architecture.
Expertise in at least one or two major cloud platform (AWS, Azure, or GCP). GCP and AWS experience preferred.
Proficiency in scripting languages (Python, Bash, PowerShell).
Strong understanding of networking, security, and containerization (Docker, Kubernetes).
Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Professional Cloud Architect are a plus.
Experience with AI, ML, automation, and predictive analytics for network optimization.
Excellent problem-solving, communication, and leadership skills.

Compensation

Location Based Pay Ranges:

#LI
-MG1

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338870

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Technician II (SHREVEPORT, LA, US, 71101)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have an immediate opening for Field Technician II. The Field Technician II may be required to perform a variety of different functions based on the need of the geographic area. Under minimal supervision and utilizing established guidelines, procedures, and/or policies the Technician is responsible to effectively perform all functions required for Field Tech I. Responsible for installation, decommissioning and troubleshooting problems of network equipment and circuits. This includes the fiber, transport equipment and all critical infrastructures within. Demonstrates a degree of experience with circuit provisioning, maintenance & testing (DS1/DS3/SONET), test equipment, telecommunication equipment installation and acceptance. Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

"This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: LA

Learn more about Lumen's:

#LI-MS1

Requisition #: 337384

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Environmental Sustainability Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position reports to the Manager, Environmental Sustainability within the Lumen Global Environment Health & Safety (EHS) function. The Environmental Sustainability Manager will support efforts to plan, develop, manage and implement the environmental sustainability function in North America. This may include involvement in programs, initiatives, projects, and resources related to environmental sustainability including but not limited to GHG emissions reporting/disclosure (CDP), overall environmental sustainability disclosures (ESG Report, stakeholder ESG requests [e.g., disclosure via standardized rater/rankers like Ecovadis, customer-specific requests, storytelling opportunities, etc], science-based targets for GHG emissions reduction, environmental sustainability awareness/training/communications, and other related programs.

Work Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Position objectives include supporting and/or managing environmental sustainability projects/programs/processes, driving continuous improvement to environmental sustainability function, partnering with peers and other stakeholders to successfully implement and manage the function, and achieving established targets aligned with the company’s organizational goals. Specific responsibilites may include:

Collecting and/or analyzing and/or providing global environmental sustainability data/information for sustainability reporting/disclosure efforts - including the company’s annual CDP submission, disclosure requests from customers, investors, and other external partners, sustainability rater/ranker providers, and the company's annual ESG Report.
Supporting strategies to meet and report the company’s publicly stated environmental sustainability goals including science-based targets for carbon emissions reduction and other related targets.
Participating in the company’s Sustainability Committee on behalf of the “E” function, working in partnership with cross-functional internal stakeholders support Lumen’s ESG efforts.
Providing regular updates to the Manager, Environmental Sustainability, Director Global EH&S, other EHS Team Managers/Team members, and/or other leaders as needed on environmental sustainability programs, progress, and opportunities.
Monitoring emerging environmental sustainability regulations and rule-making and developing compliance strategies that minimize risk to the company.
Partnering with stakeholders throughout the organization to communicate environmental targets and objectives and collaborating to implement or modify processes, projects, and initiatives to improve management system elements that enhance regulatory compliance and sustainability.

What We Look For in a Candidate

Bachelor's degree in environmental science, engineering, or other scientific or related field or equivalent education and relevant experience
5+ years of professional experience in environmental sustainability management
Capacity to apply scientific, social, environmental and economic principles to the management of environmental sustainability issues
Ability to prioritize and develop and implement effective strategies to overcome obstacles build a consensus and achieve established objectives
Excellent written and oral communication skills
Highly effective teamwork, planning, analytical, organizational, and problem-solving skills

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-AF1

Requisition #: 338854

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

IT Operations Technical Support I (English & Spanish) (HOME, PL)

About Lumen

The Role

As Operations Technical Support I you will act as the face of the Service Desk and Lumen by having direct contact and interaction with our customers primarily via email and phone. Our Service Desks in Poznan are the single point of contact 24x7 365 days a year to our customers.

Our knowledge bases as well as procedures and processes are helping you to ask the right questions and find help to troubleshoot the issue. If you open the case, you keep ownership of it till its closed but no worries, it’s a team effort, a lot of situations require interactions with your direct team members here in Poznan or with our extended global support operations to find a solution.

The Main Responsibilities

First point of contact for our clients, via multiple communications methods, per established customer service and quality guidelines
Troubleshoot / fix issues on first contact if possible.
Troubleshoot, collection information and escalate to Tier 2 &3 support if not able to fix the issue right away.
Provide and obtain timely updates to/from relevant parties (internal and external), ensure all issues are chased throughout the incident life cycle, manage the resolution of issues and keep clients informed unless otherwise specified by specific client.
Keep ownership of tickets till resolution.
Follow Outage procedures and Support processes as required and keep Customers and Management up to date at all times
Challenges the status quo and seek constant service improvements.
Using all available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. Provide quality solutions in a timely manner.
Ensure ticket documentation is accurate and thorough.
Identify recurring incidents and trends and escalate appropriately.

What We Look For in a Candidate

Excellent verbal, written and analytical skills in English and Spanish

Desire to WOW the customer

Knowledge or understanding of IT infrastructure

What to Expect Next

Requisition #: 338832

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Lead IT Infrastructure Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The role of this position is to serve as a Linux and virtual infrastructure system administrator, for both on-premise and cloud based infrastructure. Primary functions are to design, deploy, and support infrastructure solutions for the enterprise. They will be expected to stay abreast of advances in technologies; assessing, making recommendations, and deploying said technologies. They are expected to be a leader in collaboration efforts across organizations (architecture, development, operational teams, business units, etc.) in solving critical business and technology issues while improving customer experience.

Candidate must be a US Citizen and eligible to obtain suitability and/or a US Government personnel security clearance.

Location and Schedule

This is a Work From Home position available from any US-based location. The schedule currently rotates every 7 weeks.

The Main Responsibilities

Provide day-to-day support/administration of OS (Linux/Unix) and associated infrastructure
Will provide support directly to internal stakeholders throughout the enterprise to enable and support highly available application solutions
Perform site reliability engineering functions
Assessing standards, practices, technologies, and ecosystems
Make recommendations for improvements and in support of going forward strategies
Facilitate implementation tasks (Examples: operational standards, automation, developing/implementing code, etc.)
Develop, document, deploy, and support best practices/procedures, risk assessments, contingency planning, security, and disaster recovery & business continuity planning
Provide technical support to internal stakeholders through the ability to analyze, troubleshoot, and solve complex technical problems across multiple technical disciplines
Interact and communicate with various levels of management on projects and initiatives
Provide leadership in the migration of legacy technologies to current standards

What We Look For in a Candidate

Required

Bachelor’s degree (Computer Science, MIS, Software Engineering or related) or equivalent experience
Minimum of 6 years of experience with Linux (Red Hat, Rocky, Ubuntu, etc.) administration
Minimum of 6 years of experience with Unix (Solaris, HP-UX, etc.) administration
Experience with automation and orchestration technologies (Ansible, Terraform, shell scripting, etc.)
Excellent troubleshooting and diagnostic skills across the full IT technology stack
Strong interpersonal, written/verbal communication, and team dynamic skills
Ability to clearly communicate technology topics across a broad range of technical and non-technical backgrounds

Preferred

Experience with server virtualization (Examples: ESXi, VMware, vSphere, vRealize, Hyper-V, cloud-based)
Experience with container platforms (Examples: Kubernetes, OpenShift, Rancher)
Experience with storage management (NAS, SAN, etc.)

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JS1

Requisition #: 338848

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly skilled and experienced Lead Software Developer to oversee the development of a cutting-edge ITIL-style ticketing dashboard. This Angular-based project is designed to deliver a seamless user experience for our global telecommunications company. The Lead Software Developer will play a pivotal role in leading the development team, ensuring the scalability, performance, and security of the application, and driving innovation in both frontend and backend development.

The Main Responsibilities

- Lead the design, development, and deployment of the Angular-based ITIL-style ticketing dashboard.

- Collaborate with cross-functional teams to define project requirements and deliverables.

- Architect and implement modular, reusable, and scalable code for both frontend and backend systems.

- Ensure adherence to Angular and TypeScript best practices, including dependency injection and component-based architecture.

- Manage the backend development using Express and Node.js, ensuring robust API design and middleware implementation.

- Conduct code reviews to maintain high-quality standards and identify potential issues.

- Monitor application performance and implement optimizations to enhance user experience.

- Perform security analysis to identify and mitigate vulnerabilities in the codebase.

- Mentor and guide junior developers, fostering a culture of continuous learning and improvement.

- Collaborate with stakeholders to ensure alignment with business goals and technical feasibility.

- Develop and execute unit tests to ensure code reliability and maintainability.

- Document code and processes thoroughly to facilitate knowledge sharing and onboarding.

What We Look For in a Candidate

Required Qualifications:

- 6+ years of experience and a Bachelor's degree.

- Proven experience as a Lead Software Developer or similar role.

- Expertise in Angular and TypeScript.

- Strong knowledge of Node.js and Express.

- Proficiency in frontend development, including component-based architecture and responsive design.

- Solid understanding of backend development, including API design, middleware and role-based authorization.

- Ability to work in a Linux environment and use bash for shell scripting.

- Familiarity with ITIL principles and ticketing systems; Strong preference for ServiceNow experience.

- Strong problem-solving skills and attention to detail.

- Excellent communication and leadership skills.

Preferred Qualifications:

- Knowledge of performance monitoring tools and techniques including Uptime Kuma, Prometheus and Grafana.

- Familiarity with security best practices for web applications and authentication techniques including LDAP/AD, OAUTH2 and JWT.

- Experience with unit testing frameworks for Angular and Node.js including Karma and Jasmine.

- Familiarity with Agile development methodologies; Preference for Jira experience.

- Previous experience in the telecommunications industry.

- Contributions to open-source projects or a strong portfolio of past work.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-MB1

Requisition #: 338729

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Linux Unix Systems Administrator (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Linux/Unix Systems Administrator, you will be responsible for managing and maintaining the Voice Core Engineering and Test Teams' Linux and Unix-based systems. Your primary focus will be on ensuring the stability, security, and performance of these systems to support the Team. You'll provide technical expertise in Linux/Unix systems administration, Oracle SQL and PostgreSQL database management, scripting automation, and system performance optimization. A strong emphasis is placed on cloud-readiness and infrastructure configuration to support scalable services. Undertakes multiple highly complex Voice Core Engineering and Test projects and may require coordination across multiple business units. Understands that projects have defined timelines and missed dates impact performance.

Voice Core Engineering and Test Team contributes to the overall strategic engineering and test vision, analyzes test requirements, provides test solutions, and supports deployment into production as needed for assigned projects.

Location

This position is Work From Home from any US-based location.

US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Admin Responsibilities:
System Management: Install, configure, and maintain Linux/Unix servers and related hardware. Ensure systems are running efficiently and securely.
Database Management: Expertise in Oracle SQL and PostgreSQL database management including the ability to analyze database performance and provide recommendations to improve database performance.
Automation and Scripting: Develop and maintain scripts to automate routine tasks and improve system efficiency. Utilize tools such as shell scripting, Python, or Ansible for automation.
Troubleshooting and Support: Provide technical support and troubleshooting for Linux/Unix systems and applications. Resolve system-related issues and work with other IT teams to address complex problems.

Team Responsibilities:
As you integrate into the Team, you will begin to learn and participate in these team responsibilities:

Virtualization and cloud computing solutions
Implementation of innovative technologies, processes, and tools within voice environments
Deploy and support voice technologies in large-scale network environments
Application of network security, server operating systems, virtualization, and open-source platforms
Manage voice test platforms, ensuring robust simulation and validation environments
Develop comprehensive test plans to assess system scalability, performance, redundancy, and maintainability
Collaborate on long-term voice platform and service strategy
Analyze complex test data and functional outcomes to drive quality assurance in diverse, real-world conditions

What We Look For in a Candidate

Education:

Bachelor’s degree in Engineering, Computer Science, or a related technical discipline (or equivalent combination of education and experience)

Experience:

5+ years of Linux/Unix experience in a large-scale enterprise environment. Solid grasp of Linux/Unix system administration and performance optimization
Strong foundation in automation scripting (e.g., Python, Shell, Perl) for performance tuning and system
In-depth knowledge of Oracle SQL and PostgreSQL database management
Cloud computing solutions such as public providers AWS, Google Cloud and Microsoft Azure, as well as private environments like VMWare
Skilled in troubleshooting and proactive problem resolution across diverse environments
Capable of managing multiple concurrent projects with shifting priorities
Highly professional, detail-oriented, and self-motivated with the flexibility to work nights, weekends, or non-standard shifts to meet critical deadlines.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-JS1

Requisition #: 339047

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an exceptionally talented and experienced Senior Lead Software Developer to join our growing team. In this pivotal role, you will be instrumental in designing, developing, and deploying highly scalable and resilient software solutions within our cloud-native environment. Your deep expertise in Python will be critical in building robust backend systems, APIs, and microservices that power our core products.

Beyond your technical contributions, a significant aspect of this role involves mentoring and guiding a team of talented engineers. You will foster a collaborative environment, promote best practices, and contribute to the professional growth of your colleagues.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident / Green Card for consideration for this position.

The Main Responsibilities

Lead the design, development, and implementation of complex software systems using Python, ensuring high performance, scalability, and reliability in a cloud environment.
Architect and build robust APIs, microservices, and data pipelines to support various applications and services.
Collaborate closely with business partners, architects, and other engineering teams to define technical requirements and deliver innovative solutions.
Drive technical excellence, promoting clean code, test-driven development, and continuous integration/continuous deployment (CI/CD) practices.
Mentor and provide technical guidance to junior and mid-level engineers, fostering their growth and development.
Conduct code reviews, provide constructive feedback, and ensure adherence to coding standards and architectural principles.
Identify and implement opportunities for performance optimization, cost efficiency, and operational excellence within cloud infrastructure.
Stay abreast of emerging technologies and industry trends, particularly in cloud computing, Python, DevOps, and AI, and advocate for their adoption where appropriate.
Troubleshoot and resolve complex technical issues, ensuring the stability and availability of our production systems.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
10+ years of professional software development experience, with at least 3 years in a lead or senior lead capacity at a large technology company.
Deep expertise in Python is mandatory, with a proven track record of building and deploying production-grade applications.
Extensive experience with cloud platforms (AWS, Azure, or GCP) is required, including a strong understanding of cloud services such as serverless computing (Lambda/Functions/Cloud Functions), containerization (Docker, Kubernetes), databases (relational and NoSQL), and messaging queues.
Demonstrated experience mentoring and leading software engineers, fostering a collaborative and high-performing team environment.
Strong understanding of software engineering best practices, including design patterns, data structures, algorithms, and secure coding principles.
Excellent problem-solving skills, with the ability to analyze complex technical challenges and propose effective solutions.
Strong communication and interpersonal skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.

Preferred Qualifications:

Hands-on experience with DevOps practices and tools (e.g., CI/CD pipelines, infrastructure as code with Terraform/CloudFormation, monitoring, logging, and alerting).
Experience with Artificial Intelligence (AI) and Machine Learning (ML) concepts and frameworks (e.g., TensorFlow, PyTorch, scikit-learn), particularly in deploying and managing AI/ML models in a production cloud environment.
Experience with distributed systems and microservices architectures.
Familiarity with agile development methodologies.

Compensation

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial well-being. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-PS1

Requisition #: 339174

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Network Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Join us at Lumen on our quest to transform network infrastructure. As the Chief Network Architect, you will be instrumental in molding our state-of-the-art network infrastructure. Be part of our vibrant team and spearhead innovation across our Internet and MPLS Core infrastructures, VPN edge services, and Metro Ethernet technologies.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident/Green Card for consideration.

The Main Responsibilities

Leadership and Innovation: Spearhead strategic programs aimed at optimizing Lumen’s Routing and Switching Network footprint. Innovate, evolve, and enhance technologies that fuel revenue growth, boost cost efficiency, and ensure operational simplicity, scalability, and stability.

Teamwork and Communication: Collaborate with cross-functional teams to bolster IP and MPLS infrastructure.

Modernization: Collaborate closely with the Transport and Access Architecture teams. Facilitate the shift from legacy technologies (SONET, TDM, etc.) to contemporary Ethernet, MPLS technologies, and packet-based architectures.

Automation and Programming: Utilize your proficiency in Ansible and Python to automate network processes, simplify configurations, and boost operational efficiency.

Qualifications to excel in this role, you should possess:

Technical Proficiency: A robust background in network architecture, including IP, MPLS, VPNs, and Automation technologies.

Strategic Insight: The capability to conceptualize and implement transformative network strategies.

Team Player: The ability to work across teams to foster innovation and change.

What We Look For in a Candidate

Education and Certification

A Bachelor’s Degree in Engineering, Computer Science, Mathematics, or a related discipline
CCIE and/or JNCIE certifications are highly preferred

Experience

A 10+ years of experience in Internet, MPLS, Enterprise, and Metro-Ethernet architecture and engineering in large-scale carrier, web-scale, or service-provider networks.
Comprehensive knowledge and hands-on experience with IGP, BGP, MPLS, and Multicast protocols, including but not limited to IS-IS, OSPF, Segment Routing, BGP, MP-BGP, M-BGP, RSVP-TE, LDP, PIM, IGMP, M-LDP.
Extensive knowledge in:
- Routing and switching platforms; General understanding of the role of silicon, optics, and SERDES in those platforms.
- MPLS forwarding and control-plane mechanisms.
- VPN concepts such as Layer-3 VPNs, VPLS, EVPN.
- Multicast protocols and networks such as PIM, IGMP, Rosen, NG-MCAST.
- Design and support of large-scale BGP infrastructures (e.g., multi-tiered route-reflection, Route scales).
Direct experience in designing and supporting large-scale IGP infrastructures (>1000 nodes).
Direct experience in implementing network infrastructures using merchant silicon platforms.
Experience in design and implementation of Metro-Ethernet technologies and concepts including Ethernet IEEE802.3, OAM, QinQ, Mac-in-Mac/PBB, MEF standards, and service profiles; including the use of MPLS or other technologies to scale carrier-grade Metro-Ethernet infrastructures.
Experience and knowledge in network Automation, Software Defined Networking (SDN), Virtualization, and its underlying concepts such as automation, programmability, and orchestration (Netconf, gNMI, gRPC, Ansible, Python), Abstraction of control and forwarding planes, Network function virtualization (VMs, Docker, Kubernetes), Knowledge of APIs and telemetry.
Demonstrated experience in performing and delivering proof-of-concepts, technical and economic evaluations, and platform selection in support of Internet, Enterprise, and Metro-Ethernet infrastructures.
Provide leadership within the IP and Optical / Transport Architecture groups and across multi-functional organizations.
Strong negotiation skills; direct experience in negotiating large capital, multi-year vendor contracts.

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-JS1

Requisition #: 339028

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Director- Transformation Office (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director, Transformation office, is responsible for working with leaders across Lumen to design, execute, and lead multiple teams through transformation efforts of varying size and complexity. This role will deliver strategies that modernize and simplify our culture and improve engagement to help evolve the execution of people strategy in the CRO’s organization. This role will utilize change management principles, operational excellence processes, and other tools to focus on driving financial and operational results, while placing a modern emphasis on enhancing organizational engagement, team culture and individual performance. This is a hands-on role, ideal for someone with a strong foundation in project management, and people's strategy and cultural transformation.

The Main Responsibilities

Lead Teams: Lead Teams & Modernize Engagement and Culture

Guide the design and implementation of targeted strategies, including identification of impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability. Provide strong leadership to inspire and motivate teams, fostering a culture of collaboration and high performance.

Governance Structure: Facilitate cross-functional coordination across project plans, lead workstream dependencies, and manage the impact on downstream working groups. Oversee overall transformation activities, plans, and schedules associated with deliverables and milestones. Establish and maintain a robust governance structure to ensure accountability and transparency in project execution.

Strategic Mindset: Track updated accomplishments, KPIs, key issues, and/or change controls. Lead working group meetings and create weekly project status and executive reporting. Develop and implement strategic initiatives that align with the organization's long-term goals and objectives.

Proactive Engagement: Engage with stakeholders to identify challenges, recommend solutions, and manage expectations. Anticipate customer/employee needs, recognize and act on opportunities to enhance experience. Build and maintain strong relationships with key stakeholders to ensure alignment and support for change initiatives.

Data Analysis: Gather and analyze data, evaluate results, and develop recommendations and roadmaps across multiple workstreams. Recommend measures/metrics to monitor outcomes aligned with tactical execution and track progress. Partner with the finance team for value assessment and tracking.

Cross-Functional Collaboration: Build and maintain effective partnerships with key cross-functional leaders and coach/guide teams to enable the evolution of culture and engagement through scalable, repeatable operating models. Foster a collaborative environment that encourages innovation and continuous improvement.

Additional Duties: Complete all other assigned duties.

What We Look For in a Candidate

Required:

Bachelor's degree in business, Operations, Human Resources, Organizational Development, or a related field.

8 - 10 years related experience and 3+ years of experience at manager level.

Recognized as a leader with outstanding communication, presentations, and interpersonal skills.

Passion for building and sustaining high-performing teams.

Proven experience in Transformation programs, culture and engagement strategy, people transformation, and building high-performing teams.

Ability to quickly establish credibility and rapport with a broad set of executives, C-Suite and constituencies.

Experience negotiating and liaising with multiple operational contacts at all levels up to executives.

Experience working with sensitive data and exercising appropriate judgement to maintain confidentiality.

Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance.

Applies a quantitative approach to problem solving and has intermediate to advanced excel and technical skills.

Thrives in an organization with high operational rigor, is a self-starter, and agile. Strong results orientation with a demonstrated track record of success.

Ability to travel up to 20% of the time for meetings and presentations

Preferred Qualifications:

Ability to interpret financial statements and P&L.

Experience working for publicly held, US-owned, global corporations.

Strong interpersonal and influence skills; effectively convey ideas through clear communication in team discussions, presentations, and documents to garner support for projects.

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

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Requisition #: 338869

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Cloud AWS Network Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a hands-on AWS Enterprise Voice Engineer to design, develop, and implement scalable voice solutions in the cloud. This role is ideal for a builder and problem-solver who thrives in fast-paced environments and is passionate about delivering real-time communications systems using AWS technologies. You’ll work closely with cross-functional teams to bring voice services to life—from concept to deployment. The role reports to the Director of Network Engineering.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

Develop and deploy enterprise voice services using AWS components such as EC2, Lambda, VPC, Direct Connect, and CloudFormation.
Implement and maintain SIP-based voice infrastructure in AWS, including SBCs, and call routing logic.
Automate provisioning and monitoring of voice services using scripting (Python, Bash) and infrastructure-as-code tools (Terraform, CloudFormation).
Integrate AWS voice services with third-party platforms and on-premise systems to support hybrid voice environments.
Troubleshoot and resolve issues related to call quality, latency, and service availability in real-time.
Collaborate with engineering and operations teams to ensure secure, compliant, and high-performing voice deployments.
Contribute to CI/CD pipelines for voice service updates and configuration management.
Document implementation details, runbooks, and operational procedures for voice services.

What We Look For in a Candidate

Required Qualifications

3+ years of hands-on experience with AWS services and cloud-native development.
2+ years of experience in voice engineering, including SIP, VoIP, SBCs, and real-time communications.
Strong scripting skills in Python, Bash, or similar.
Experience with infrastructure-as-code tools such as Terraform or AWS CloudFormation.
Familiarity with voice monitoring tools and protocols (e.g., RTP, RTCP, MOS scoring).
Solid understanding of network fundamentals (IP, DNS, NAT, VPNs).
Ability to work independently and collaboratively in agile environments.

Preferred Qualifications

AWS Certified DevOps Engineer or Solutions Architect – Associate/Professional.
Experience with NG911, E911, or other regulatory voice services.
Exposure to open source RTC tools in cloud environments. (Kamailio, FreeSWITCH,…)
Familiarity with GitHub Actions, Jenkins, or other CI/CD tools.
Experience with containerized deployments (Docker, ECS, EKS).
Proficiency in using Ansible to automate provisioning, configuration, and management of voice systems and network infrastructure

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 339106

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR ENGINEER -PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

The Main Responsibilities

Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation, and approvals of tools and technologies to improve efficiencies, reduce costs and increase customer satisfaction.
Create and maintain reports for patch compliance and system audit data.
Participate in ongoing operational projects.
Provide recommendations for system automation.
Troubleshoot hardware and software issues as they arise. Document issues and associated resolutions to problems.
Participate in OS patch management and coordination.
Develop and test Windows security patch packages.
Troubleshoot Windows OS and Microsoft application security patch installations.
Ongoing maintenance & administration of assigned systems.
Adherence to policies, processes, and procedures within your areas of responsibility.
Assistance with the execution of projects related to areas of responsibility.
Evaluate, build, integrate, test and prepare systems for operational use and patches for rapid remediation and deployment.

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include computer network operations, network access and protection techniques and technologies, software coding, encryption, and cross-domain solutions
Knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
Available 24/7 for Network Outages and Maintenance window work.
Must be willing to work rotating, on-call, and or work after hours as needed.
Candidate must be a US Citizen with an active DoD TOP SECRET/SCI Level clearance

Preferred Qualifications:

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science and experience, or a strong interest in, the cybersecurity field.
5+ years of experience in Information Security, Information Assurance (IA), or Cyber Security programs.
5+ years of experience with system security concepts, system security assessments, threat and vulnerability management, penetration testing, vulnerability assessments, vulnerability mitigation, and/or implementing and managing penetration testing tools.
5+ years of experience in reporting status and recommendations for improvements to either federal government or commercial leadership. Develop and implement patch management methodologies using various automation toolsets
Demonstrated ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, define requirements, present options/recommend solutions, follow-up, and customer focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

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Requisition #: 339165

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN II - PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

The Main Responsibilities

Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Develop and follow a MOP and anticipate problems, and proactively take corrective action.
Trouble ticket generation and response; customer interface and escalations.
Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
Respond to customer inquiries in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

Ability to effectively communicate with peers and customers
Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
Must have experience with application-level firewalls (proxies)
Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Preferred Qualifications:

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
Familiar with Network Monitoring tools.
Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$56,900 - $76,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$59,850 - $79,800 in these states: CO HI MI MN NC NH NV OR RI
$62,700 - $83,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 339163

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (TAMPA, FL, US, 33614)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Commercial HVAC Mechanic will be responsible for the maintenance and repair of all HVAC systems and associated equipment within their assigned region. They will bring expertise in HVAC systems including CRAC/CRAH units, dry coolers, condensers, DX Spilt Systems, Fluid Loops, RTU's, Pumps, VFD's, Chillers, Wall hung units, building management systems, as well as other mechanical and electrical platforms.

The ideal candidate will demonstrate a commitment to excellence through Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

Location

This role will be primarily based in Tampa, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335931

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (MIAMI, FL, US, 33128)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This role will be primarily based in Miami, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335930

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Real Estate Transactions (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a part of the Real Estate Transactions & Analysis Team, this position provides professional leadership in managing corporate real estate leases and acquisitions/dispositions for a leading global telecommunications company. Candidates should have experience handling corporate lease negotiations, commercial property acquisitions/dispositions, and an understanding of real estate site development ideally within the telecommunication sector. The successful candidate will be responsible for managing all aspects of the real estate transaction process and serve as the primary point of contact between the company and landowners. This position requires excellent communication and negotiation skills and the ability to work well in a team environment with multiple disciplines. In addition, knowledge of telecommunications networking, zoning, sub-division, land use regulations, entitlements, and project feasibility is desired. If you are an experienced real estate professional with a passion for creative problem solving, we want you!

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

• Portfolio Analysis
o Review the real estate portfolio to find savings and revenue opportunities.
o Gather real estate market information and data to support the development of market strategies
o Convert the corporate strategic plan into a transaction plan to enhance portfolio efficiency.

• Site Acquisition and Portfolio Monetization
o Ability to manage multiple transactions simultaneously
o Determine the need to employ external resources based on the size and complexity of the transaction
o Coordinate the negotiation and contracting process by interfacing with internal resources
o Develop business cases, LOIs and contracts with competitive, market-driven financial data
o Evaluate site alternatives for quantitative and qualitative benefits
o Collaborate with decision makers and senior leaders to implement strategy and exceed goals
o Review and propose key business terms in contracts to support operational efficiency

• Contract Management
o Resolve contractual disputes and issues to complete transactions in a timely manner
o Develop solutions to landlord/tenant disputes to conform to lease obligations

• Report Generation, Tracking and Relationships
o Manage, convey and track key transaction dates for peer departments and internal customers
o Obtain and track recovered amounts for cost savings, sale proceeds or cost avoidance
o Establish cooperative working relationships with internal and external stakeholders

What We Look For in a Candidate

Required

• Five+ years of experience in commercial leasing, site acquisition, land development, and/or disposition services.
• Proficient knowledge of MS Office - Excel, Word, Power Point, Teams, Outlook and Copilot.
• Experience with AI technologies and CoStar highly desirable
• Ability set priorities and maintain a high level of attention to data/results
• Detail oriented and ability to meet deadlines
• Ability to work independently, as well as part of a team
• Strong organizational and analytical skills
• Strong oral and written communication skills
• Bachelor’s degree in business, finance, engineering or related field.

Preferred

• Professional designations such as JD, MBA, CCIM, CPM, MCR, PMP
• Previous experience in the Telecom or Technology sectors, Site Acquisition, or at a Brokerage firm is preferred

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-DL1

Requisition #: 338602

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN III - FEDERAL (SAN ANTONIO, TX, US, 78216)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess security clearance of TS/SCI Minimum.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges:

$79,613 - $106,150 in these states: TX

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 338358

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Engineer position will require both technical expertise and project management competency. Will be located at a Government location.

The Senior Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

Provide on-site support for Government NOC M-F, (0600 -1200)

The Main Responsibilities

Provide necessary coordination, support and technical assistance to the Customer NOC to enable situational awareness of all customer services within Lumen.
The engineer will serve as the interface between Lumen and Government POC regarding planned and unplanned maintenance events, incident response by identifying which Lumen transport circuits are impacted by an event.
Attend daily Government meetings and provide information on maintenance activities and impact on the Government Network
Provide NOC support to apply Lumen transport expertise to ensure trouble ticket accuracy.
Develop strong relationships with colleagues and stakeholders to enhance teamwork, trust and transparency.
Experience in analyzing problems to determine root cause and implementation of corrective actions is required.
Must be able to provide accurate written and verbal communication.
Ability to provide the proactive status of assigned work, ability to estimate the level of effort for future work and accomplish tasks with minimal guidance.
Strong communication and critical thinking skills with the ability to work in collaborative environment.

What We Look For in a Candidate

Education and Experience:

Bachelors degree or equivalent education and experience.

Security Requirements:

Active TS/SCI minimum security clearance required.
Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

5+ years of related experience.
Strong Communication skills.
Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint).
PMP Certification is a plus, but not required.
Must have a current valid driver’s license.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266.00 - $121,688.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-DN1

Requisition #: 335967

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Systems Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead IT Systems Engineer - Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical Network & Data Communications Network (DCN) and Internet Protocol (IP) backbone integral to the management of the network. The Network Engineer will reside on site.

The Main Responsibilities

Develops and supports the transition plans associated with these activities and support laboratory-enabled execution activities – protection of the Optical Network & DCN will require analysis of vulnerabilities.
Assumes operation and maintenance responsibility for the optical network – includes setup, configuration, and writing of scripts to ensure regular backup images are created.
Manage all aspects of network operations related to performance and fault management.

Essential functions include the following:

Provide technical support for network and system installation and maintenance.
Coordinate with configuration management and implementation teams.
Monitor network operations and security posture.
Maintain network status and trouble logs.
Identify and diagnose network problems
Identify network elements causing network degradation or failure.
Determine and execute corrective actions on a real-time basis.
Execute reporting functions and data input associated with network management.
Evaluate trend analyses.
Identify network performance improvement opportunities and forward recommendations to engineering for analysis.
Routinely evaluate the network baseline to identify and resolve unplanned changes to the baseline.
Manage the network operations Quality Control (QC) program.
Provide functional guidance, technical support, and training to network operations staff.

What We Look For in a Candidate

Skills:

Ability to interface in a professional manner with management and customer is essential.
Flexibility with regard to work levels and shift accommodation is imperative.

Education and Experience:

Bachelors degree in Engineering, Electronics, Software, or Networks, or a related technical or vocational education or equivalent experience.
Six or more years applicable work experience.
Demonstrated experience with SONET based, metro fiber networks, next-generation DWDM systems, FLEX and IP based systems.
Previous experience with broadband circuit maintenance/restoration, provisioning databases and circuit activations.
Previous experience and ability to relate technical issues to management and Government personnel.
Prior experience with Nortel, Cisco suite of optical network equipment and network management systems.

Security Requirements:

US Citizenship required.
Active TS/SCI with Poly.
Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation).

Other Requirements:

Must have a valid driver’s license have a clean driving record.
Some local travel required.

Compensation

Location Based Pay Ranges:
$114,082 - $152,109 in these states: VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 337630

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Federal (WORKS FROM HOME, VA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Come join an exciting, energized and highly successful DoD Sales team. In the last 3 years, this team has achieved over 125%! Established accounts with multiple contract awards that will provide a great jump-off to be successful. The role is focused on the Department of Defense Health and Research Agencies customer module, where Lumen holds several existing contracts and decades-long relationships. US citizenship required as Candidates are subject to a background investigation to obtain a Secrete clearance.

The Main Responsibilities

•   Knowledge of respective Defense Health Agencies and DOD Research/ procurement policies and contract vehicles. 
•   Ability to articulate Telecommunications and Network Solutions competitors, landscape, and industry trends within the Department of Defense. 
•   Demonstrated success winning contracts and business in the Federal marketplace required. 
•   Track record of success developing business within specific DoD branches or FedGov agencies.
•   Familiarity with Department of Defense Agency structures. Existing contacts / relationships a plus.
•   Strategic planning, account management, account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies) and proven contract negotiation skills required. 
•   Ability to use Microsoft Word to create, edit, and share routine documents; Microsoft Excel spreadsheet package to organize, tabulate, and analyze data; and Microsoft PowerPoint to develop presentations. 
•   Ability to articulate the requirements for technical, contractual, commercial and management responses. 
•   Self-motivated and driven leader with a sense of urgency to stay in front of strategic opportunities. 
•   Ability to travel nationally & internationally to customer facilities and industry events, as required.  
•   Ability to professionally manage and grow a significant (SalesForce) funnel of opportunities.
•   Penetrates target agencies/organizations as assigned and other supporting agencies/organizations to uncover longer term opportunities. Broadens and deepens existing customer relationships to gain strategic positioning, retain existing revenue, and attain additional business.
•   Develops proposals for presentation to customers. Coordinates account resources with representatives from marketing, pre-sales engineering, and product management.

What We Look For in a Candidate

• Experience:  5+ years industry specific sales experience.

· Candidates subject to a background investigation to obtain a Public Trust clearance.

• Knowledge and understanding of the telecom industry's competitive landscape.

• Training and experience in consultative sales techniques required. 

•   Possess exceptional written/verbal communications skills, presentation skills, organizational time management skills, and display a strong customer-facing, sales and marketing, and presentation skills. 
•   Experience with Salesforce.com preferred.
•   Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
•   Requires at least 50% or more of time conducting sales activities outside of the office.
•   Candidate must be a US Citizen with ability to obtain a security clearance.
•   Must have a valid driver’s license have a clean driving record.

Compensation

Location Based Pay Ranges:
$118,251 - $157,658 in these states: DC and VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 338195

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Assistant General Counsel Governance and Securities (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role has a critical function to play in supporting the SVP in managing Lumen’s Governance and Securities. The ideal candidate will be responsible for ensuring regulatory compliance and driving strong internal partnerships and effectiveness with Board and Committee members. This role involves overseeing corporate policy, monitoring business practices, and ensuring compliance with internal and external regulations. The ideal candidate will have a strong knowledge base of corporate governance, strong analytical skills, and a sharp eye for detail.

Location

This role has been designated as fully remote, US.

The Main Responsibilities

Regulatory Compliance and Governance:

Prepare and review SEC filings, including proxy statements, Section 16 filings, and periodic and current reports and assist with Annual Shareholder Meeting.
Maintain policies and procedures relating to securities law compliance and disclosure matters.
Advise and assist Lumen’s board and its committees, including preparing and reviewing materials for meetings and taking minutes of meetings.
Management of Lumen’s corporate governance policies and support of Lumen’s corporate secretarial function.
Oversee the operation of, improvements to, and compliance with Lumen’s insider trading program.

Communication and Public Relations:

Review and advise on external public-facing communications, policies and reports, including earnings releases, press releases, investor/analyst presentations and shareholder engagement.

Transactional Support:

Provide support for corporate and capital markets transactions, as needed.
Coordinating work and advising with outside counsel and internal clients while effectively managing outside counsel work product and costs.

What We Look For in a Candidate

J.D. from an accredited law school with strong academic credentials.
Licensed to practice law in the state where the attorney is officed.
12+ years of relevant legal experience, with both law firm and public company experience.
Significant public company experience and in-depth knowledge of public company financial reporting rules and regulations.
Prior practice and experience preparing securities filings, advising on corporate governance matters and overseeing compliance with SEC rules, stock exchange requirements and Section 16 matters.
Experience supporting a public company board of directors, including board portal fluency.
Solid business judgment with a capacity to make decisions and give advice, which demonstrates an understanding of overall business objectives and the related risks/rewards.
Ability to work autonomously.
Strong organizational skills, attention to detail, flexibility, and ability to thrive in a fast-paced environment.
Proactive personality, eager to learn and grow.
Ability to communicate effectively with a non-legal audience.
Versatile and results-oriented team player.

Compensation

Location Based Pay Ranges:

$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

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Requisition #: 338820

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess security clearance and/or ability to obtain security clearance.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges:

$75,994 - $101,325 in these states: CO

Learn more about Lumen's:

What to Expect Next

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Requisition #: 338999

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager, IT Infrastructure (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role centers on supervising and mentoring an IT team, driving modernization of infrastructure and software deployment processes, and leading key technology migrations (such as from APP-V to Azure Virtual Desktop and SCCM to Intune). Core responsibilities include developing advanced strategies for endpoint management, device imaging, and software distribution, with a focus on leveraging tools like Intune, SCCM, and Autopilot to enhance efficiency, scalability, and organizational growth.

Looking for a skilled technical specialist with strong communication, initiative, and management abilities.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Management Responsibilities

Team Leadership: Supervise and mentor a team of IT professionals, fostering collaboration, alignment, and professional growth. Ensure team members possess the necessary skills and resources to achieve organizational objectives effectively.
Infrastructure Modernization: Develop and oversee strategies to address aging infrastructure, ensuring alignment with emerging technologies. Lead initiatives to modernize and migrate systems to platforms that bolster organizational scalability and efficiency.
Software Distribution: Strategically enhance software distribution methods using industry-leading tools such as Intune to streamline deployment, management, and monitoring processes.
Platform Migration: Design and manage the transition strategy from legacy APP-V infrastructure to contemporary platforms, such as Azure Virtual Desktop (AVD), ensuring minimal disruption and maximum operational efficiency.
PC Imaging Strategy: Develop and implement advanced PC imaging processes leveraging Autopilot technology to ensure seamless onboarding and device configuration.
SCCM to Intune Migration: Lead the strategic transition from on-premises SCCM systems to Intune, enabling comprehensive device, software, and infrastructure management across the organization.

Core Responsibilities

Endpoint Management: Direct the management of endpoint devices throughout their lifecycle. Formulate and optimize strategies for PC patching, imaging, and software deployment utilizing tools such as SCCM and Intune.
Software Deployment: Lead efficient deployment, management, and updates of software, including operating systems and applications, ensuring compliance with organizational standards.
Security Configuration: Collaborate with the security team to establish and enforce robust security protocols that safeguard endpoints against potential threats, including malware, phishing attempts, and system vulnerabilities.
User Experience Management: Ensure a seamless and productive end-user experience by maintaining device performance, addressing application compatibility issues, and resolving endpoint-related challenges swiftly.
Strategic Planning: Create and implement detailed endpoint management strategies that align with organizational IT objectives and broaden business goals

Technical Areas of Expertise

Intune: Proficient in utilizing Intune for efficient device management, application deployment, and maintaining compliance with organizational security policies.
Windows Autopilot: Skilled in the implementation and management of Windows Autopilot to optimize device deployment, enrollment, and streamlined operations.
PC Imaging: Expertise in creating, maintaining, and deploying standardized PC images to facilitate rapid device setup and efficient recovery protocols.
Co-management: Strong knowledge of hybrid environments, focusing on integrating co-management solutions using SCCM and Intune for seamless operational efficiency.
Hybrid Environments: Extensive experience managing endpoint devices across both on-premises and cloud-based infrastructures.
Reporting and Analytics: Ability to generate actionable insights through detailed reporting and in-depth data analysis.
Strategic Planning: Proven skills in developing and executing endpoint management strategies that align with organizational IT goals and drive business success

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

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Requisition #: 338972

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Innovation Enterprise Architect (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Innovation Enterprise Architect (PIEA) is a senior technical strategist responsible for validating, disqualifying, and proving solution fit across complex enterprise environments. This role is not about selling—it’s about seeing the full web of technical dependencies and constraints that others can’t. The PIEA ensures that what we build is not only visionary but viable, and that it lands with precision inside the customer’s architecture. This role is ideal for a systems-level thinker who can influence both up and down the stack—from C-level technologists to implementation teams.

In the early stages of our business development efforts, the PI/ EA will help ensure we are targeting the right use cases, personas, and business outcomes. They will be a critical bridge between our customers and product management teams. The PI/ EA will work hand in glove with our customer and delivery team, ensuring that each beta program delivers value for our customers and Lumen.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Evaluate and qualify/disqualify opportunities based on architectural fit, feasibility, and long-term viability.
Serve as the technical conscience of the pursuit—ensuring that proposed solutions are grounded in reality and aligned with customer environments.
Build trusted relationships with senior technologists (e.g., CTOs, enterprise architects) to understand their architecture, constraints, and strategic direction.
Translate high-level “why” into actionable “how” for internal teams, ensuring adoption rather than organ rejection.
Collaborate with Solution Architects, Product Managers, and Innovation Principals to shape offerings that are both desirable and deployable.
Provide architectural leadership across multi-cloud, networking, data center, and Gen AI domains.
Influence product roadmaps by surfacing patterns, blockers, and opportunities observed in the field.

What We Look For in a Candidate

10+ years in enterprise architecture, solution architecture, or technical strategy roles.
Deep experience across cloud, networking, data center, and emerging technologies (e.g., Gen AI).
Proven ability to assess technical fit and disqualify misaligned opportunities early.
Strong consultative skills and ability to influence senior technical stakeholders.
Excellent communication skills—able to translate between business value and technical feasibility.

Preferred:

Experience in innovation programs, beta programs, or early-stage product incubation.
Familiarity with design thinking, agile delivery, and hypothesis-driven development.

Compensation

Location Based Pay Ranges

$163,993- $218,657 in this state: WA

Learn more about Lumen's:

Benefits
Bonus Structure

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#BDS

Requisition #: 339148

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Project Coordinator - ECO Academy (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St, Building B, Fort Myers, FL 33916

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

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Requisition #: 338472

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Engineer will participate in multiple team environments and provide efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a technical and hands-on position, the Senior Engineer will be responsible for systems in support of Lumen’s Government and commercially managed services platforms addressing critical infrastructure protection missions.

The Main Responsibilities

Responsible for managing and maintaining capacity planning on sites and segments on a national fiber optic and Layer 2/3 switched network to include:

Equipment slot availability
Actual, planned and future requirements
Optical capacity
Carrier Ethernet capacity
MPLS Segment Routing capacity
Power and cooling requirements
Tracking Aging/End of Life equipment
Planning upgrades to support new requirements ensuring bandwidth ahead of demand
Updating site route maps
Working with contractors and/or customers to deliver and integrate requirements that meet all testing and validation requirements outlined in the performance specification
Providing design review information for Design Review Packages
Facilitating circuit delivery/integration/activation, and service migrations for the network as required
Provide cost models for equipment and labor needed to support new sites/routes/services on the network
Directly interfaces with Government customers, vendors, subcontractors, and other Lumen groups
Provides architecture assistance for installation teams
Understands and adheres to Federal, customer site and company policies and practices
Updates network drawings using MS Visio and other software-based applications
Knowledge and application of zero trust practices and principles to network architectures a plus
Familiarity with server deployments and maintenance for telecommunications Network Management Systems (NMS) a plus
Technology briefs around new products and services with recommendations and rough order magnitude pricing for integration into the network

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include designing, building, installing and maintaining Layer 1, Layer 2 and Layer 3 networks
Knowledge of optical equipment, Carrier Ethernet, SR-MPLS and wavelength division multiplexing
Candidate must be a US Citizen with an active TOP SECRET/SCI Level clearance

Preferred Qualifications

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science or related work experience
Knowledge of Ciena, Juniper and Infinera equipment desirable
Knowledge reviewing and analyzing solicitation documents and developing solutions

Compensation

Location Based Pay Ranges:
$91,266.00 - $121,688.00 in these states: VA.

Learn more about Lumen's:

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Requisition #: 336688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR Director Long Range Planning Strategy (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director of Long Range Planning is a strategic leadership role responsible for designing and executing the company’s multi-year commercial growth strategy. Overseeing a small team (3 direct reports), this leader drives long-term planning (1–3 year and 3–5 year horizons) to achieve sales, revenue, and growth objectives in line with the company’s vision. The role requires a blend of financial acumen, strategic insight, and leadership skills to develop actionable plans that boost future growth, including innovative sales strategies, customer success initiatives, and deep understanding of business models that propel growth. The Senior Director will collaborate closely with cross-functional teams (Corporate Strategy, Sales, Marketing, Finance, Customer Success, etc.) to ensure the long-range plan is integrated across the organization and positions the company as a best-in-class commercial organization.

The Main Responsibilities

Long-Range Planning: Own and lead the long-range planning process, developing comprehensive 1,3,5 year strategic roadmaps that outline growth targets, investment priorities, and key initiatives. This includes scenario planning and forecasting to ensure the organization meets its long-term objectives.
Strategic Goal Setting: Work closely with executive leadership to define and refine the company’s long-term commercial goals and KPIs, aligning on revenue, market share, and customer growth targets
- Work closely with the LRP & Planning teams to stablish the short- and long-term milestones needed to achieve these goals.
Market & Competitive Analysis: Continuously analyze industry trends, market dynamics, and competitive moves to uncover opportunities and risks
- Translate market research and customer insights into strategic recommendations that will keep the company ahead of the competition
Develop Strategic Initiatives: Identify, evaluate, and prioritize strategic initiatives that drive long-term growth. This could include new go-to-market strategies, commercial programs for sales and customer success, or innovative consumption models for products/services. Recommend ways the company can improve performance and capture new revenue opportunities
Strategic Plan Execution: Work with cross-functional teams to turn long-range plans into actionable programs. Partner with Sales, Marketing, Product, Finance, and Customer Success leaders to implement initiatives and ensure each functional area is aligned to the strategic roadmap
- Monitor execution progress and coordinate course-corrections as needed to meet strategic objectives.
Financial Planning & Analysis: Oversee the financial modeling and analysis that underpins long-range plans. Ensure that growth strategies are supported by solid data – e.g., revenue forecasts, ROI analyses, and resource/budget plans
- Regularly review financial performance against the long-term plan, and adjust strategies to stay on track with financial targets.
Performance Tracking: Define the growth metrics and leading indicators to track the success of long-range initiatives in partnership with Commercial Excellence and Sales Operations(sales pipeline growth, customer acquisition/retention rates, revenue uplift from new programs, etc.). Establish methods to collect and track data, and review performance dashboards to evaluate progress towards strategic goal
Executive Advisement: Act as a strategic advisor to senior leadership. Prepare and present long-range strategy updates, business cases, and recommendations to the leadership team in AGT and at Lumen. Provide insight on strategic options and trade-offs, and guide data-driven decision-making at the leadership level
Team Leadership: Manage and mentor a team of 3 direct-report strategy professionals. Set clear objectives for the team, oversee their project portfolios, and support their professional development. Foster a high-performance culture focused on critical thinking, innovation, and collaboration as the team tackles complex strategic questions.
Continuous Improvement: Champion a forward-looking, “future ready” mindset within the organization. Keep informed of emerging best practices in commercial strategy and long-range planning. Drive continuous improvement of the planning process and strategic capabilities – for example, introducing new planning tools, refining forecasting techniques, or enhancing cross-functional strategic workshops – to strengthen the company’s strategy development over time.

What We Look For in a Candidate

Education: Bachelor’s degree in Business, Finance, Economics or related field required; MBA or other advanced degree strongly preferred
Strong academic foundation in strategy, finance, and analysis.
Experience: 10+ years of relevant experience in strategic planning, corporate strategy, or management consulting required
- This should include a track record of driving growth strategies and working on complex business initiatives. Experience at a top-tier consulting firm or in a corporate strategy team is a plus
Strategic & Financial Acumen: Exceptional strategic thinking and financial acumen. Demonstrated proficiency in long-range planning, financial modeling, and business analysis
- Able to interpret financial data and market research to make informed strategic decisions.
Growth Metrics & Analytics: Deep understanding of growth metrics and how to influence them (e.g. revenue drivers, customer acquisition costs, lifetime value). Data-driven mindset with ability to develop and track KPIs that gauge long-term commercial performance
Consultancy Background: Background in a consultancy or business planning role is highly beneficial. Proven ability to bring a consultative approach – using structured problem-solving, insight generation, and best practices – to an in-house strategic planning functions
Leadership & Collaboration: Strong leadership skills with experience managing teams or large-scale projects. Capable of leading cross-functional groups and influencing stakeholders at all levels to drive alignment with strategic initiatives
- Adept at building collaborative relationships and fostering teamwork in a matrix organization.
Communication Skills: Excellent communication and presentation skills. Able to articulate complex strategies in simple terms and persuasively communicate recommendations to senior executives. Experience preparing executive-ready documents and delivering high-impact presentations is required
Innovation & Industry Knowledge: Forward-thinking mindset with curiosity about emerging trends in the industry and in commerce. Brings innovative ideas for improving sales models, customer engagement, and competitive positioning. Knowledge of modern go-to-market strategies (e.g. subscription/consumption models, digital sales enablement) and an eye toward what world-class commercial organizations are doing to succeed in the future.
Results Orientation: Highly driven and outcome-focused. Comfortable working in a fast-paced environment with evolving priorities. Strong project management skills and the ability to execute strategic plans, ensuring initiatives are delivered and goals are met.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

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Requisition #: 339121

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Software Developer at Lumen, you will leverage cutting-edge technologies to design, develop, and deploy software solutions that drive innovation and efficiency. This role requires a solid understanding of modern coding practices, continuous integration and delivery (CI/CD) pipelines, and cloud-based deployment strategies.

The Main Responsibilities

Develop, test, and maintain software applications using modern programming languages such as Java, Python, GoLang, SpringTools
Build scalable and secure APIs and MicroApps for integration within complex systems.
Collaborate with cross-functional teams to implement CI/CD pipelines utilizing GitHub for seamless software delivery.
Deploy applications to cloud-based environments, ensuring high availability and performance.
Apply DevSecOps principles to enhance security and reliability in the development lifecycle.
Participate in code reviews and ensure adherence to coding standards and best practices.
Understand various network topologies and integrate software solutions accordingly.

What We Look For in a Candidate

Bachelor’s degree in Computer Science, Software Engineering, or a related field.
3–5 years of professional experience in software development, with demonstrated expertise in Java, SpringTools, and cloud-based deployments.
Containeraztion with Docker, kuberenetes in AWS (EC2, ECS, EKS)
Database knowledge and expierence in Oracle, MariaDB, SQL (MySQL. Oracle workbench, etc)
Familiarty with network topologies and network equipment configuration
Temporal.io workflow management preferred experience
Knowledge of generative AI development techniques and tools is a plus.
Strong analytical skills and ability to adapt to changing technologies.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338855

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Architect for Lumen’s Network as a Service implementation for infrastructure data is responsible for developing strategic goals and tactical solutions for network data related initiatives that will include digital twin, database design, device modeling, and service modeling.

This role involves collaborating with network operations, architects, and engineers, as well as software development and business stakeholders to create a comprehensive vision, standards for data management related to network infrastructure physical and logical properties, as well as data modeling and schema definitions for network devices and their data. Key responsibilities include creating methods to track network data quality, addressing network data integration or syncing issues, developing policies for network data governance, security, and compliance, as well as database design for storage of vast amounts of device configuration and state data.

Additionally, the Principal Architect is tasked with implementing tools and systems to support network data technology goals and ensuring that solutions adhere to data standards. This includes managing network data sources, movement, interfaces, and analytics to guarantee data quality, as well as documenting the network data architecture to maintain a current and accurate view of the network data landscape.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Select and implement the appropriate tools, software, applications, and systems to support network data technology goals.
Oversee the mapping of network data sources, data movement, interfaces, and analytics, with the goal of ensuring data quality.
Work with project leads, consultants, and business unit leaders for all projects involving network data and analytics.
Create and maintain network data model and metadata policies and procedures for functional design.
Ensures solution designs address the network data standards and principles both from a functional and technical requirement perspective.
Address data-related problems regarding systems integration, compatibility, and multiple-platform integration.
Breaks down complex projects into simple systems that can be effectively built and maintained by less experienced engineers and architects.
Develop and implement key components as needed to create testing criteria to guarantee the fidelity and performance of network data architecture.
Document the project and programs for network data architecture and environment to maintain a current and accurate view of the larger network data picture, an environment that supports a single version of the truth and is scalable to support future analytical needs.
Identify and develop opportunities for network data reuse, migration, or retirement and platform upgrades.
Defines the standards to use for network data modeling and management of network data models ensures that network data models produced adhere to these standards.
Ensures that all documented artifacts and templates are captured in the appropriate document repository.
Partners directly with IT development teams and technical architects in the physical implementation of the logical network data models
Partners directly with data governance group, technical architects, and IT leads in the selection of metadata tools.

What We Look For in a Candidate

Bachelor’s degree in computer science, engineering, or related field with 15+ years of relevant experience or
Master’s degree in computer science, engineering, or related field with 12+ years of relevant experience.
Experience with OpenConfig or similarly related technologies for network data modeling
Experience with network tools and interacting with network devices with technologies such as Ansible, Python, gNMI/gRPC
Experience building network data models and/or network digital twins
Experience performance tuning large datasets based on distributed data
Experience building large data pipelines and/or web services
Experience in building integration with upstream and downstream systems with REST APIs
Experience in twinning and caching technologies and their implementations
Excellent problem solving, critical thinking, and communication skills
Experience with network specific data and data sets is preferred

Compensation

#LI-VK1
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 339087

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer - Data Center (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Engineer to join our Pre-Sales Solution Engineering team, focusing on identifying, scoping, designing, and selling fiber infrastructure and network fabric solutions to data center developers, owners, and operators. This role will support data center and cloud infrastructure companies as they expand their networks to meet the demands of AI workloads. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, network fabrics, and the space, power, and cooling requirements critical to operating data center environments.

As a Solution Engineer, you will collaborate with sales, product, and engineering teams, as well as numerous data center partners, to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation data center network infrastructure.

The Main Responsibilities

Solution Design & Innovation:

Design and architect customized network architectures to meet the unique needs of data center owners, operators, and developers.
Innovate optical architectures, network fabrics, and fiber-based solutions to enhance performance, scalability, and efficiency for AI-driven workloads.
Develop detailed designs for fiber planning, installation, and integration, ensuring alignment with customer requirements and Lumen’s network capabilities.
Assist with the design, development, and positioning of scalable network fabric and architectures within data center environments.

Pre-Sales Support:

Partner with sales teams to engage with customers, understand their technical and business needs, and articulate the value of Lumen’s fiber and network fabric solutions.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations to showcase solution capabilities.
Respond to RFPs, RFIs, and customer inquiries with detailed, accurate, and competitive solution designs.
Act as a trusted technical advisor to customers, guiding them through the solution lifecycle from concept to contract.

Collaboration & Cross-Functional Support:

Work closely with product management and the data center partner community to provide feedback on market needs and drive the development of new network fabric and data center offerings.
Collaborate with network engineering and operations teams to ensure a seamless transition from pre-sales design to implementation.
Stay informed on industry trends, data center requirements, and emerging technologies to inform solution strategies.

Technical Leadership:

Serve as a subject matter expert in data center architecture, fiber plant design, optical networking, and scaling network fabrics to meet the demands of AI-driven workloads.
Mentor junior team members and contribute to knowledge-sharing initiatives to elevate team expertise.

What We Look For in a Candidate

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure, such as energy-efficient cooling and power systems.
Certifications in optical networking (e.g., Ciena, Nokia, or Cisco) or data center design (e.g., CDCP, Uptime Institute) are a plus.
Knowledge of Lumen’s fiber network and service portfolio.
Bachelor’s degree in a related field or equivalent years of experience
Seven plus years of experience in solution architecture, pre-sales engineering, or network design, with a focus on data center architectures and fiber infrastructure.
Proven track record of working with data center operators or cloud providers on large-scale network deployments.
Experience designing fiber outside plant and data center multi-tenant network fabric architectures is highly desirable.
Deep knowledge of optical networking technologies and data center network fabrics.
Expertise in fiber planning, installation, and testing processes, including loss budgets and dispersion management.
Strong understanding of space, power, and cooling requirements for data centers and HCI environments.
Familiarity with AI-driven network architectures and their impact on fiber and data center infrastructure.
Proficiency in network design tools (e.g., Ciena Blue Planet, Nokia NSP, or similar) and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia) and best practices for optical and edge deployments.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into business value for diverse audiences.
Strong customer-facing skills, with a consultative approach to problem-solving.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Excellent project management and organizational skills, with a focus on delivering high-quality solutions on time.
Willingness to travel up to 30% for customer meetings, site visits, and industry events.
Ability to work flexible hours to accommodate customer needs across time zones.

Compensation

Location Based Pay Ranges:

$99,225 - $132,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$104,192 - $138,915 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$109,148 - $145,530 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338783

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Technician (LEBANON, OR, US, 97355)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A Network Tech is responsible for the installation, maintenance, and repair of telecommunication systems within central office environments and remote sites. They ensure the smooth operation of communication networks by managing equipment and providing customer support. The position is responsible for the provisioning and maintenance of subscriber loop carrier systems, DSL, POTS, GPON, digital and optical muxes.

Location and Schedule

This is a full time position located in Lebanon, OR. Mon - Fri, 8am - 4:30pm. Possible weekends and overtime.

The Main Responsibilities

Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices.
Plans jobs and determines materials and resources needed to complete tasks, updates work and maintenance logs, keeps team and managers informed on the status of projects.
Travels between central office locations
Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties.
Utilizes knowledge of general input and analysis of ESS translations.
Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, Electronic Data Switching, etc.), uses various types of testing devices, e.g., volt-ohm meters, spectrum analyzers, digital communications, data analyzers, etc.
Maintain NG911/E911/911, DSO/DS1/DS3 and above circuits.
Provide emergency and routine 911 support to statewide Public Safety Answering Points (PSAPs).
Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet, and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; performed testing with the applicable testing centers and conducted final acceptance testing with the customer to ensure readiness for service.
Troubleshoot customer circuits, network components, infrastructure from the customer’s premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computers to option higher-level electronic systems and applications and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.

Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.

What We Look For in a Candidate

At least six months experience diagnosing circuit trouble, and performing testing with volt ohm meters, TMS, or comparable equipment.
At least six months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL ISDN, and fiber circuits.
Proficient in DMS 100/10 Switch maintenance and routines, working knowledge of IOF, SONET/DWDM equipment and services.
Requires a valid state drivers’ license with satisfactory driving record.
Ability to work varying shifts and hours including possible mandatory overtime, and/or callouts, weekends, and holidays.

Preferred Qualifications:
At least 12 months’ experience diagnosing circuit trouble, and performing routine testing, including measuring AC/DC current using volt ohm meters, TDR, or comparable test equipment.
At least 12 months’ experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, ISDN, and fiber circuits or services.
Experience working with 5ESS switches.
Experience including ROADM, Infinera, QMOE, IP Ethernet.
Certification or training in the maintenance and operation of AFC (DLC), Calix DSL systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel DSL systems.
Experience working independently with little supervision.

Compensation

Pay Ranges

Minimum hourly rate: $13.25
Maximum hourly rate: $35.98

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (Network Tech)

#LI-CS2

Requisition #: 338174

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Solution Engineer - Data Center (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Solution Design & Innovation:

Design and architect customized network architectures to meet the unique needs of data center owners, operators, and developers.
Innovate optical architectures, network fabrics, and fiber-based solutions to enhance performance, scalability, and efficiency for AI-driven workloads.
Develop detailed designs for fiber planning, installation, and integration, ensuring alignment with customer requirements and Lumen’s network capabilities.
Assist with the design, development, and positioning of scalable network fabric and architectures within data center environments.

Pre-Sales Support:

Partner with sales teams to engage with customers, understand their technical and business needs, and articulate the value of Lumen’s fiber and network fabric solutions.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations to showcase solution capabilities.
Respond to RFPs, RFIs, and customer inquiries with detailed, accurate, and competitive solution designs.
Act as a trusted technical advisor to customers, guiding them through the solution lifecycle from concept to contract.

Collaboration & Cross-Functional Support:

Work closely with product management and the data center partner community to provide feedback on market needs and drive the development of new network fabric and data center offerings.
Collaborate with network engineering and operations teams to ensure a seamless transition from pre-sales design to implementation.
Stay informed on industry trends, data center requirements, and emerging technologies to inform solution strategies.

Technical Leadership:

Serve as a subject matter expert in data center architecture, fiber plant design, optical networking, and scaling network fabrics to meet the demands of AI-driven workloads.
Mentor junior team members and contribute to knowledge-sharing initiatives to elevate team expertise.

What We Look For in a Candidate

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure, such as energy-efficient cooling and power systems.
Certifications in optical networking (e.g., Ciena, Nokia, or Cisco) or data center design (e.g., CDCP, Uptime Institute) are a plus.
Knowledge of Lumen’s fiber network and service portfolio.
Bachelor’s degree in a related field or equivalent years of experience
Seven plus years of experience in solution architecture, pre-sales engineering, or network design, with a focus on data center architectures and fiber infrastructure.
Proven track record of working with data center operators or cloud providers on large-scale network deployments.
Experience designing fiber outside plant and data center multi-tenant network fabric architectures is highly desirable.
Deep knowledge of optical networking technologies and data center network fabrics.
Expertise in fiber planning, installation, and testing processes, including loss budgets and dispersion management.
Strong understanding of space, power, and cooling requirements for data centers and HCI environments.
Familiarity with AI-driven network architectures and their impact on fiber and data center infrastructure.
Proficiency in network design tools (e.g., Ciena Blue Planet, Nokia NSP, or similar) and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia) and best practices for optical and edge deployments.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into business value for diverse audiences.
Strong customer-facing skills, with a consultative approach to problem-solving.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Excellent project management and organizational skills, with a focus on delivering high-quality solutions on time.
Willingness to travel up to 30% for customer meetings, site visits, and industry events.
Ability to work flexible hours to accommodate customer needs across time zones.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-KS1

Requisition #: 338782

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Marketing Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly organized and detail-oriented Product Marketing Manager to join our core Marketing team at Lumen. This role involves executing product marketing strategies and supporting the overall product marketing efforts. You will work closely with the Senior Director of Product Marketing and other cross-functional teams to ensure the successful delivery of our Media and Entertainment products and solutions to market.

Location and Schedule

This is a Work From Home Position in the United States.

The Main Responsibilities

Execute Marketing Campaigns: Assist in the development and execution of marketing campaigns to grow sales and revenue for our Media and Entertainment products and solutions
Create Product Collateral: Develop datasheets, sales presentations, and other marketing materials to support product launches and sales efforts for our Media and Entertainment Services.
Develop Content: Create and update content for external websites, including product pages and customer success stories.
Assist with Customer Incentive Programs: Support the definition and implementation of customer incentive programs.
Collaborate with Cross-Functional Teams: Work closely with product, IT, and customer service departments to support product and solution strategy and execution.
Conduct Market Research: Assist in competitive analysis and market research to identify trends, opportunities, and threats.
Maintain Stakeholder Relationships: Support the gathering of insights from key stakeholders, including customers and partners, to inform product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree in Business, Marketing, or a related field.
Experience: 3-5 years of experience in Product Marketing or a related field.
Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
Communication Skills: Excellent written and verbal communication skills.
Analytical Skills: Ability to analyze market trends and data to support marketing strategies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-EP2

Requisition #: 338734

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Product Manager - Technical Marketing (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an exceptional Senior Manager of Technical Product Marketing to join our elite Marketing team at Lumen. This role demands a highly skilled professional capable of performing consultant-level work that is both complex and strategic, spanning across multiple functions including Marketing, Sales, and Product Marketing. Reporting directly to the Senior Director of Product Marketing, you will play a pivotal role in driving the success of our Security and Vyvx portfolio.

Location and Schedule

This is a Work From Home Position in the United States.

The Main Responsibilities

Strategic Technical Product Marketing Leadership: Develop and execute innovative technical marketing strategies and solutions to drive usage and deployment of Security and Media and Entertainment Solutions.
Compelling Technical Positioning: Craft powerful value propositions and messaging that deeply resonate with technical audiences, setting our products and solutions apart in the market.
Team Leadership and Mentorship: Inspire and mentor product marketing leaders, ensuring cohesive alignment on product and solution messaging and positioning and understanding of technical capabilities.
Cross-Functional Collaboration: Forge strong partnerships with product, engineering, sales engineering, customer service, and product marketing departments to support and enhance product strategy.
Market Research and Competitive Analysis: Conduct thorough market research and competitive analysis to identify trends, opportunities, and threats, informing future product direction.
Content Development: Create and manage technical marketing assets such as whitepapers, solution briefs, technical blogs, webinars, videos, and product demos focused on cybersecurity solutions.
Sales Enablement: Develop technical sales tools including battle cards, ROI calculators, and technical FAQs to empower sales and channel teams.
Technical Training and Support: Provide technical training and support to the sales team and other internal stakeholders to ensure they are well-equipped to communicate the value of our products to customers. Act as an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in customer meetings as required.
Stakeholder Engagement: Cultivate and maintain robust relationships with stakeholders, gathering valuable insights to support and refine product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree Computer Science, Engineering, Cybersecurity, or related field (Master’s preferred).
Experience: 8+ years of distinguished experience in technical marketing, product management, or technical pre-sales roles, preferably in the cybersecurity industry.
Strong understanding of security technologies such as SIEM, XDR, endpoint protection, cloud security, identity & access management, and threat intelligence.
Technical Skills: Proficient in translating technical concepts into clear and engaging marketing content. Strong technical understanding of networking concepts, protocols, and infrastructure. Proficiency in creating technical documentation and marketing materials.
Leadership Skills: Demonstrated ability to lead and mentor a team of professionals, driving excellence and innovation.
Strategic Vision: Exceptional strategic thinking capabilities, with a proven track record of developing and implementing comprehensive technical strategies.
Communication Skills: Superior written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
Analytical Acumen: Strong analytical skills, with the ability to interpret market trends and data to inform and shape marketing strategies.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-EP2

Requisition #: 338733

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Manager: Product, Portfolio, and Industry Marketing (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Experienced Senior Manager with a proven track record in Product, Portfolio, and Industry Marketing. Skilled in developing and executing successful marketing strategies that drive growth and enhance customer engagement across diverse product lines and industry sectors. Reporting directly to the Senior Director of Product Marketing, you will play a pivotal role in driving the success of our Security and Vyvx portfolio.

Location and Schedule

This is a Work From Home position in the United States.

The Main Responsibilities

Strategic Portfolio and Industry Marketing Leadership: Develop and implement comprehensive marketing strategies for products, portfolios, and industry sectors for the Security Services and Media and Entertainment Services Portfolios.
Portfolio Marketing: Own the end-to-end marketing strategy for the Security and Media and Entertainment product portfolio, including messaging, positioning, and value propositions. Collaborate with product management to translate technical capabilities into customer-centric narratives. Develop and maintain core marketing assets such as solution overviews, presentations, and competitive positioning guides.
Industry Marketing: Identify and prioritize key verticals (e.g., financial services, healthcare, government) and tailor portfolio messaging to address industry-specific challenges and regulatory requirements. Create industry-focused campaigns, content, and thought leadership that resonate with decision-makers and influencers.
Team Leadership and Mentorship: Inspire and mentor product marketing leaders, ensuring cohesive alignment on product and solution messaging and positioning and understanding of technical capabilities.
Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure the success of marketing initiatives across product lines and industry verticals.
Market Research and Competitive Analysis: Monitor industry trends, competitive landscape, and customer feedback to inform marketing strategy and product direction. Conduct market segmentation and persona development to refine targeting and messaging.
Content Development: Create high-impact content for external websites, product fit validation, product demos, and deployment architectures.
Stakeholder Engagement: Cultivate and maintain robust relationships with stakeholders, gathering valuable insights to support and refine product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree in Marketing or Business or a related field.
Experience: 8+ years of distinguished experience in Technical Marketing or Product, preferably within the cybersecurity industry.
Leadership Skills: Led marketing efforts for product launches, portfolio expansions, and industry-specific campaigns, resulting in increased market share and customer satisfaction. Developed and executed strategies that aligned with industry trends and customer needs, driving growth and enhancing brand presence.
Strategic Vision: Exceptional strategic thinking capabilities, with a proven track record of developing and implementing comprehensive technical strategies.
Communication Skills: Superior written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
Analytical Acumen: Strong analytical skills, with the ability to interpret market trends and data to inform and shape marketing strategies.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-EP2

Requisition #: 338731

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Product Manager - Security Marketing (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an exceptional Senior Manager of Product Marketing to join our elite Marketing team at Lumen. This role demands a highly skilled professional capable of performing consultant-level work that is both complex and strategic, spanning across multiple functions including Marketing, Sales, and Product Marketing. Reporting directly to the Senior Director of Product Marketing, you will play a pivotal role in driving the success of our Security and Vyvx portfolio.

Location and Schedule

This is a Work From Home position in the United States.

The Main Responsibilities

Strategic Product Marketing Leadership: Develop and execute innovative product marketing strategies and solutions to drive usage and cross-sell of Security and Vyvx products and solutions.
Compelling Product Positioning: Craft powerful value propositions and messaging that deeply resonate with target audiences, setting our products and solutions apart in the market.
Data-Driven Marketing Campaigns: Lead the implementation of sophisticated marketing campaigns to boost product awareness, adoption, and revenue growth in collaboration with the Growth Marketing team.
Team Leadership and Mentorship: Inspire and mentor product marketing leaders, ensuring cohesive alignment on product and solution messaging and positioning.
Cross-Functional Collaboration: Forge strong partnerships with product, IT, and customer service departments to support and enhance product and solution strategy.
Market Research and Competitive Analysis: Conduct thorough market research and competitive analysis to identify trends, opportunities, and threats, informing strategic marketing decisions.
Content Development: Create high-impact content for external websites, first meeting presentations, product fit validation, and deployment architectures.
Stakeholder Engagement: Cultivate and maintain robust relationships with stakeholders, gathering valuable insights to support and refine product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree in Business, Marketing, or a related field.
Experience: 8+ years of distinguished experience in Product Marketing, preferably within the telecommunications or cybersecurity industry.
Leadership Skills: Demonstrated ability to lead and mentor a team of marketing professionals, driving excellence and innovation.
Strategic Vision: Exceptional strategic thinking capabilities, with a proven track record of developing and implementing comprehensive marketing strategies.
Communication Skills: Superior written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
Analytical Acumen: Strong analytical skills, with the ability to interpret market trends and data to inform and shape marketing strategies.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-EP2

Requisition #: 338732

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A pivotal role in the APAC Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Provides mentoring, training and escalation support to the Security Analysts. As a Senior SOC Analyst, you will learn how to work with various platforms including SIEM, SOAR, EDR, NDR, CNAPP, UEBA and OT platforms to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

Support Hour: Office Hour Work (may change to shift work)

The Main Responsibilities

Monitor, triage and response to alerts for client security events detected on the various monitoring system.
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products.
Research and implement customer generated change requests for MSS products.
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
Manage technical workload and engage Incident Response Analysts and management
Inclusive of serving as the technical escalation by the L1 SOC Analyst
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
Present as technical expert delivering solutions to clients, internal business and third-party vendors.
Develop enhancements to existing solutions, promote creation of new tools, processes and applications such as alert fine-tuning, create, review and/or update of existing SOPs
Directly support, train and mentor the Security Analysts.
Participate in company sponsored job related activities plus training to further develop your management and technical skills.

What We Look For in a Candidate

2-5 years of professional work experience in Information Security with SOC environment
Relevant security certifications (e.g. CompTIA CySA+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Fluent in both Japanese and English
Strong understanding of threat landscape and expert analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience with public Cloud infrastructure providers (e.g. AWS, Azure, GCP) and understanding of cloud concepts like VPC, IAM roles, IaC, Containers and Orchestration, CI/CD, etc;
Knowledge/experience of networking (TCP/IP, HTTP, DNS, SMTP, etc) and firewalls (e.g. Fortinet, Cisco, Palo Alto, Checkpoint, Juniper);
Working knowledge of Log Management/SIEM (e.g. CrowdStrike, Fortinet, Splunk, Microsoft Sentinel, Google) and Endpoint Detection and Response (CrowdStrike, SentinelOne, Microsoft) and Cloud Security;
Exceptional customer service skills with working ITIL experience
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;

Advantages:

Knowledge/experience of Operational Technology (OT) Security (e.g. Clarity, Armis)
Programming and scripting skills (e.g. Bash, Python, Perl, Powershell);

Compensation

What to Expect Next

Requisition #: 338714

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Software Engineer - C++ (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Software Engineer will partner in an agile team environment to design, develop, code, test and debug new software or significant enhancements to existing software of moderate complexity. Develop solutions across many disciplines and be responsible for producing and explaining solutions in the form of documented system requirements.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Partners in an Agile Scrum team environment to be able to design, develop, code, test, debug, and support in production new software or significant enhancements to existing software
Works closely with business partners and technical staff to create technical solutions that meet business and technical requirements
Collaborates with product developers in an agile team to define and implement effective and efficient automated tests
Document own work to promote transparency and reuse
Builds production-quality enterprise-grade systems that achieve target SLAs for scalability, reliability, and performance on an agreed-upon schedule
Actively participates in code-review process
Prioritizes and handles multiple concurrent projects and efforts
Demonstrates accountability for successful completion of assignments and tasks

What We Look For in a Candidate

Required Qualifications:

6+ years of experience with a bachelor’s degree or equivalent education and experience (Computer Science or similar is preferred). 4 + years of experience with a master’s degree.
Working knowledge of software development methodologies, standards, and coding best practices
Experience in Agile practices, including planning and grooming, sprint management, daily standup, and retrospective participation
5+ years development experience with C++
Experience with Oracle RDBMS, writing PL/SQL
Experience with Unix/Linux shell scripting
REST API Services is a plus
Experience in developing scalable high-performance systems to support high data volume processing
Highly motivated, organized, reliable, and detail-oriented
Quick learner and actively seeks out new technology

Preferred Qualifications:

Experience in the telecommunications industry is a plus
Strong problem-solving, time management, written and verbal communication skills

Compensation

Location Based Pay Ranges:

#LI-VK1

Learn more about Lumen's:

Requisition #: 339073

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR DATA ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Data Engineer will assist in the transition from Azure to Microsoft Fabric. This role involves learning from senior engineers and supporting new pipeline builds and data architecture. The individual will be responsible for building data pipelines, data ingestion, and data transformation to support various teams within the organization, including sales, customer success, strategy, planning, and commercial excellence

The Main Responsibilities

Experience with Microsoft Suite, specifically Azure, as the team is transitioning to Microsoft Fabric
Strong collaboration skills to work effectively with data analysts, data scientists, and program owners
Build data pipelines, data ingestion, and data transformation processes to support various teams within the organization, including sales, customer success, strategy, planning, and commercial excellence
Collaborate with various teams within the organization to ensure seamless data integration and transformation
Support new pipeline builds and data architecture

What We Look For in a Candidate

Experience building data models and performing complex queries using SQL
Experience performance tuning large datasets
Experience with Open AI and Chat GPT is preference
Excellent problem solving, critical thinking, and communication skills
BA/BS in Computer Science, Engineering or related technical field such as Statistics or Data Science
Proficiency in SQL and Python
Familiarity with Microsoft data bricks, Azure, Fabric, and Power BI, Salesforce

Compensation

Location Based Pay Ranges:

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-KS1

Requisition #: 339099

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Technology Consultant - Cloud/Network Security (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Technology Consultant to join our Security Advisory Services team. This role blends deep technical expertise with strategic advisory capabilities, supporting enterprise customers as they strengthen their cloud and infrastructure security postures. The ideal candidate will have proven experience conducting cloud security assessments, delivering risk-informed recommendations, and engaging with executive stakeholders to align security initiatives with business objectives.
Candidates should bring strong proficiency across Azure and AWS, with hands-on skills in security tooling, enterprise firewall configuration, and emerging technologies such as AI/ML platforms. This role will also support the design and delivery of tailored governance models, control frameworks, and compliance readiness assessments, helping clients build resilient and scalable security programs.
The position requires a balance of technical depth, consultative presence, and reporting acumen, with the ability to work across both strategic planning and tactical execution.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

• Conduct in-depth cloud and infrastructure security assessments across AWS, Azure, and hybrid environments using tools
• Leverage industry tools and data to assess security posture gaps, misconfigurations, and control weaknesses across customer environments
• Evaluate firewall architecture and rule sets to identify exposure risks, segmentation concerns, and policy alignment issues
• Assess AI/ML platform configurations and architecture for compliance with modern security best practices and emerging threats
• Deliver tailored executive-level reports, maturity models, and risk-based recommendations to support strategic security planning
• Translate technical assessment findings into clear, business-aligned insights for both executive leadership and technical teams
• Provide guidance on cloud governance, identity architecture, and policy enforcement models without direct implementation
• Collaborate with customer stakeholders to define remediation priorities, roadmap actions, and long-term security strategy
• Maintain working knowledge of security frameworks (e.g., NIST, CIS, HIPAA, PCI DSS) to support regulatory alignment and compliance readiness

What We Look For in a Candidate

• 8+ years of experience in cybersecurity consulting, advisory services, or cloud security assessment roles
• Proven expertise in conducting cloud and hybrid security assessments across Azure, AWS, and on-prem environments
• Familiarity with leveraging assessment tools such as Prowler, Qualys, Tenable, and Nipper to support posture and configuration evaluations
• Strong understanding of enterprise firewall platforms (e.g., Fortinet, Palo Alto, Cisco, VMware NSX) and their role in security architecture assessments
• Experience assessing AI/ML platforms, DevSecOps environments, and cloud-native services for security and compliance risks
• Demonstrated ability to produce and deliver executive-level reporting, including risk summaries, security scorecards, and strategic recommendations
• Knowledge of key enterprise platforms such as Microsoft Entra ID (Azure AD), Intune, Purview, DNS policy, and Cloudflare
• Comprehensive familiarity with industry frameworks such as NIST, CIS Controls, CMMC, HIPAA, PCI DSS, and cloud security best practices
• Excellent verbal and written communication skills, with the ability to translate technical findings into business-impact narratives

Compensation

#GSS

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

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What to Expect Next

#LI-JS1

Requisition #: 338541

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sales Development Representative II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead Generation Representatives drive demand for an organization’s products and solutions in a variety of ways, including further qualifying leads that have been generated by marketing and have scored using marketing automation, managing/qualifying inbound lead activity, engaging in small net fishing programs and cold calling campaigns.
This position is primarily a communications position and performs outbound prospecting functions. It will utilize professional communication, research and networking skills, as well as marketing and sales skills. The Lead Generation Representative calls companies across North America and talks to professionals about their telecommunications business needs and initiatives across a spectrum of existing Lumen customers and New Logo/Dim/Dark companies. The Representative will identify who the most appropriate decision maker is in the company (usually a director, VP or even C-Level) by speaking with multiple company representatives (as necessary). They will then initiate a conversation with the decision maker to either introduce or reaffirm Lumen’s products & services, educate the decision maker on the Lumen value proposition, and ask a variety of questions of the decision maker (BANT methodology). The Lead Generation Specialist will then use the data to record the prospect in the appropriate systems, and will coordinate a timely handoff to the appropriate Sales Team members to complete the next steps in the sales process based on the information gathered.

The Main Responsibilities

Utilizing the Power dialer, the Lead Generation Rep needs to make 100 calls/day and document the calling activity into Salesforce.com and other systems as appropriate.
The Lead Gen Rep needs to create an ideal mix of phone, email and social media prospecting that will provide the best conversion metrics to conversations, meetings, opportunity creation for sales.
Be conversant in the BANT methodology of qualifying customers/prospects, understanding how to research companies, go deep and wide into Accounts and feel comfortable talking to high level decision makers within companies.
Have a broad understanding of the Lumen portfolio of solutions/products, convey the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage
Be comfortable with technology and allow the various tools to help drive efficiencies and effectiveness & ensuring compliance to established KPI’s and 100% disposition of AQL’s
Proactively raise challenges, issues and roadblocks with Manager and seek assistance to improve all round performance

What We Look For in a Candidate

3-5 years’ experience in a role with significant efficiency, volume, and quality demands
Call Center or Inside Sales experience highly desired.
Being comfortable on the phones, performing research on companies before calling in
Ability to work with call center enablement tools, including auto dialers, predictive dialers, call scripts, email
templates, and target lists.
Working knowledge of Salesforce.com /Marketing Automation tools

Preferred:
Bachelors in a Marketing, Sales related discipline
Prior knowledge of Account Based Marketing (ABM), Account Based Sales Development (ABSD),
Personalization at scale techniques are a plus

Compensation

Location Based Pay Ranges:

$38,042 - $50,715 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$39,942 - $53,256 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$41,843 - $55,787 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-JB1

Requisition #: 338980

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD TECHNICAL PROCESS ARCHITECT (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Consulting-level, highly technical professional. Expert knowledge of a specialty or professional field and strong business acumen. Applies advanced principles, theories, and concepts. Works on the most complex and unique issues requiring in-depth evaluation to generate solutions to business problems. Exercises significant latitude in determining and executing objectives and approaches to critical assignments. Acts independently toward general results. Devises methods, modifies or adapts standard procedures to meet different situations. Contributes to the establishment of the organization’s strategic goals.

The selected candidate will respond to requests from the product team to facilitate new product launches and extend existing offerings. As a Senior Lead Technical Process Architect, they will leverage customer experience insights and system architecture expertise to design business processes that consistently exceed the expectations of both customers and operational teams.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

Enhances the alignment between business processes and information technology
Responsible for actively resolving day-to-day technology needs of the business unit with a focus on the analysis of processes-dissecting problems and suggesting solutions
Includes complex systems process analysis, design and simulation
Understands technical problems and solutions in relation to the current, as well as the future business environment
Suggests plans to integrate new and existing processes
Provides input and supports planning and prioritization for business process engineering related activities
Develops the business unit process engineering plan and integrates plan with corporate plan
Participates in continuous review and update to ensure that processes meet changing business unit conditions
Identifies processes for improvement
Documents existing processes
Identifies and analyzes gaps between current processes and the desired stated
Designs new processes
Develops process performance measures and plans the transition to a new process
Provides counsel and leadership on future use of technology and business process improvements

What We Look For in a Candidate

Bachelors degree or equivalent education and experience. Typically 10+ years related experience.
8+ years related experience with Masters degree preferred.
Proficiency in tools and methodologies like BPMN, Lean, Six Sigma or other process mapping techniques to design and document workflows.
Capability to diagnose process bottlenecks, redundancies, or risks and develop innovative solutions.
Ability to align processes with long-term business goals, anticipating, future needs and scalability
Flexibility to navigate evolving business environments, technologies and stakeholder priorities.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338983

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an exceptionally talented and experienced Lead Software Developer to join our growing team. In this pivotal role, you will be instrumental in designing, developing, and deploying highly scalable and resilient software solutions within our cloud-native environment. Your deep expertise in Python will be critical in building robust backend systems, APIs, and microservices that power our core products.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident/Green Card for consideration for this position.

The Main Responsibilities

Design, development, and implementation of complex software systems using Python, ensuring high performance, scalability, and reliability in a cloud environment.
Architect and build robust APIs, microservices, and data pipelines to support various applications and services.
Collaborate closely with business partners, architects, and other engineering teams to define technical requirements and deliver innovative solutions.
Drive technical excellence, promoting clean code, test-driven development, and continuous integration/continuous deployment (CI/CD) practices.
Code reviews, provide constructive feedback, and ensure adherence to coding standards and architectural principles.
Identify and implement opportunities for performance optimization, cost efficiency, and operational excellence within cloud infrastructure.
Stay abreast of emerging technologies and industry trends, particularly in cloud computing, Python, DevOps, and AI, and advocate for their adoption where appropriate.
Troubleshoot and resolve complex technical issues, ensuring the stability and availability of our production systems.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
8+ years of professional software development experience.
Deep expertise in Python is mandatory, with a proven track record of building and deploying production-grade applications.
Extensive experience with cloud platforms (AWS, Azure, or GCP) is required, including a strong understanding of cloud services such as serverless computing (Lambda/Functions/Cloud Functions), containerization (Docker, Kubernetes), databases (relational and NoSQL), and messaging queues.
Strong understanding of software engineering best practices, including design patterns, data structures, algorithms, and secure coding principles.
Excellent problem-solving skills, with the ability to analyze complex technical challenges and propose effective solutions.
Strong communication and interpersonal skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.

Preferred Qualifications:

Hands-on experience with DevOps practices and tools (e.g., CI/CD pipelines, infrastructure as code with Terraform/CloudFormation, monitoring, logging, and alerting).
Experience with Artificial Intelligence (AI) and Machine Learning (ML) concepts and frameworks (e.g., TensorFlow, PyTorch, scikit-learn), particularly in deploying and managing AI/ML models in a production cloud environment.
Experience with distributed systems and microservices architectures.
Familiarity with agile development methodologies.

Compensation

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's: