Lumen Technologies

#LI-CS2

Requisition #: 337617

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Accountant II (POZNAN, PL, 61871)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lumen Accountant II on our Expense team will contribute their accounting knowledge and business experience to closing the general ledger, including preparing journal entries, variance analysis and reporting results while gaining valuable experience regarding our product and service offerings and their associated margins.

Additional opportunities include enhancing internal controls, streamlining and automating procedures, and challenging the status quo to create an efficient, tech-savvy environment. You will be part of a team that is responsible for Lumen’s Expense accounting and reporting.

Location: Poznan, Poland

Benefits: annual bonus, private health care, Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, Company Social Benefits Fund, working abroad policy

The Main Responsibilities

Contribute to the monthly close process, including preparing journal entries, variance analysis, and reporting.
Prepare reconciliations of General Ledger accounts.
Perform monthly database management and reconciliation of large data sets (“Big Data”)
Partner with various internal teams such as Operations, FP&A, and Margin Assurance on problem resolution and process improvements.
Support financial statement audits.
Ensure accurate and timely accounting for specific Margin accounting areas.
Identify and implement improvements to reporting and processes.
Collaborate with FP&A, Operations, Product Finance, Revenue, GL, IT, Margin Management, AP and Network Expense Invoice Processing / Dispute teams, to analyze and report results.
Maintain internal control integrity and related SOX documentation and compliance.
Develop presentations for management and other internal stakeholders regarding financial results.
Create and/or maintain standard operating procedures (SOPs) for all tasks performed and review SOPs to identify opportunities to streamline and automate processes.
Assist with Ad hoc analysis and research as needed.

What We Look For in a Candidate

Required

Bachelor’s degree in accounting and relevant experience.
Minimum 2 years of related experience and advanced degree preferred.
Must have the ability to interact with various other groups and levels within the company.
Must have the ability to deal with large volumes of data and be savvy with various data systems and reporting tools.
1-2 years of experience working with large public company ($1B+ in revenue).
Excellent verbal and written skills.
Advanced/Expert Excel skills.
Proficient in Microsoft Office.

Preferred

CPA license preferred.
SAP experience preferred.
Telecommunications industry preferred.
Advanced/Expert SQL, Access, Hyperion Essbase, Oracle, or similar database tools.

What to Expect Next

Requisition #: 338752

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

Senior Accountant (POZNAN, PL)

About Lumen

The Role

The Lumen Senior Accountant on our Expense team will contribute their accounting knowledge and business experience to closing the general ledger, including preparing journal entries, variance analysis and reporting results while gaining valuable experience regarding our product and service offerings and their associated margins.

Location: Poznan, Poland

The Main Responsibilities

• Contribute to the monthly close process, including preparing journal entries, variance analysis, and reporting.

• Prepare reconciliations of General Ledger accounts.

• Perform monthly database management and reconciliation of large data sets (“Big Data”)

• Partner with various internal teams such as Operations, FP&A, and Margin Assurance on problem resolution and process improvements.

• Support financial statement audits.

• Ensure accurate and timely accounting for specific Margin accounting areas.

• Identify and implement improvements to reporting and processes.

• Collaborate with FP&A, Operations, Product Finance, Revenue, GL, IT, Margin Management, AP and Network Expense Invoice Processing / Dispute teams, to analyze and report results.

• Maintain internal control integrity and related SOX documentation and compliance.

• Develop presentations for management and other internal stakeholders regarding financial results.

• Create and/or maintain standard operating procedures (SOPs) for all tasks performed and review SOPs to identify opportunities to streamline and automate processes.

• Assist with Ad hoc analysis and research as needed.

What We Look For in a Candidate

Required

• Bachelor’s degree in accounting and relevant experience.

• Minimum 5 years of related experience and advanced degree preferred.

• Must have the ability to interact with various other groups and levels within the company.

• Must have the ability to deal with large volumes of data and be savvy with various data systems and reporting tools.

• 2-4 years of experience working with large public company ($1B+ in revenue).

• Excellent verbal and written skills.

• Advanced/Expert Excel skills.

• Proficient in Microsoft Office.

Preferred

• CPA license preferred.

• SAP experience preferred.

• Telecommunications industry preferred.

• Advanced/Expert SQL, Access, Hyperion Essbase, Oracle, or similar database tools.

What to Expect Next

Requisition #: 338753

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Work closely with the sales leaders to identify and develop sales opportunities and provide solutions in Managed Security Services (MSS) including SOC services. Responsible for the development, implementation of strategic and tactical sales account plans. Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Independently execute consultative selling with prospects to identify their gaps and problem statement, strategize with their stakeholders, derive a fit-for-purpose proposition, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire security services offerings especially in Managed Security Services (MSS) and Professional Security Services.
Provides accurate and detailed weekly/monthly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Collaborate closely with the Security Practice in Product Management & Practices team to ensure alignment in our narratives, solutions and portfolio strategy.

What We Look For in a Candidate

Experience 7+ years sales experience in Security Services, preferably with Managed Security Services (MSS) and/or Professional Security Services.
Strategic mindset with excellent business acumen and cybersecurity foundation
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of network IT services.
Excellent network and access to CSOs / CISOs communities
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 338118

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CYBER THREAT SECURITY ANALYST (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Cyber Threat Security Analyst role will focus on security event and incident monitoring, threat hunting, and deep analysis of threat information within SIEM environments, various log sources, and within security control technologies directly. The Security Analyst will work directly with customers to determine and communicate relevant risk and potential impact, as well as make recommendations for risk mitigation. This role will also provide direction for SIEM rule changes, customer escalations and inquiries, and help develop improved threat analysis process and procedures.

The Main Responsibilities

Perform security incident and event monitoring support, including deep dive data analysis and response
Develop and manage customer security event analysis notifications with thoughtful analysis details, evidence, conclusions, and recommendations
Respond and manage customer issues and questions regarding security events, including evidence supporting risk identification and recommended risk mitigation, via trouble ticket, email, and phone
Review threat detection rules and correlations, and make recommendations for improved fidelity

What We Look For in a Candidate

Qualifications & Skills:

Required

Requires Bachelor’s degree in related field or equivalent combination of education and experience.
Possess strong customer service skills
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Good written and verbal communication skills
Good analytical and problem-solving skills
Attention to detail with good organizational skills
Basic experience performing security monitoring, hunting, and analysis within SIEM platforms and security controls

Preferred

1 or more years in a Security Operations environment performing cyber threat hunting and incident response support
Security industry certifications (examples):
GIAC
CISSP
CRISC
CISM
Security+
CCNA
CEH
Basic knowledge and skills of at least one programming language (python preferred)

Compensation

What to Expect Next

Requisition #: 338712

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR FINANCE ANALYST (POZNAN, PL, 61871)

About Lumen

The Role

Join Lumen as a Senior Finance Analyst and be at the heart of our financial strategy!

In this dynamic role, you'll be the go-to expert for financial analysis and reporting, supporting diverse teams across the organization. Your key responsibilities will include:

Crafting insightful financial reports, budgets, and forecasts.
Evaluating project business cases and scrutinizing underlying assumptions.
Collaborating with various management levels on ad-hoc requests.
Ensuring data integrity from multiple sources to provide actionable insights and recommendations.

Working hours: 9 AM - 6 PM CET

Location: Poznan, Poland.

If you're ready to make a significant impact and work in a fast-paced environment, we want to hear from you!

The Main Responsibilities

Interpret financial data to determine trends of the overall Business Unit financial performance
Anticipate process obstacles and decides next steps
Utilizes multiple systems to bring data together and provided analysis on operational activities
Detailed knowledge of business they support and how their role impacts the Business Unit
Provide professional advice, guidance and service to internal or external clients
Financial and analytical support to organization
Responsible for major elements of the close process including journal entry evaluation, results variance explanation, reporting, communicating and explaining results to clients and Business Unit leadership
Budgeting and forecasting using drivers
Partner with internal clients to provide financial data, consultation and make recommendations regarding completion of objectives, and improving operational effectiveness
Gather and organize data used to prepare financial/business reports
Establish, interpret and analyze financial data including monthly financial results, recommendations or preparing statements for business partners/stakeholders
Perform financial data analysis to support Business Unit in analyzing corporate financial targets and operational objectives
Generate special ad hoc reports and perform analysis as requested by supervisor, business partners/clients, and other Business Unit stakeholders
Improve partnerships with key internal clients by identifying changing business needs, service expectations, quality and format of data provided, and identify opportunities to improve service levels
Leads multiple, complex, and financial/business analysis projects
Review and revise processes as financial and business conditions change
Works on complex issues which require input from multiple sources and innovative problem solving
Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools and systems
Interfaces to negotiate and exchange information with all levels of management
Focus on company-wide processes and initiatives
Step in for management when called upon to help lead meetings
Support organization through training other analysts and business partners on key reporting and forecasting processes

What We Look For in a Candidate

Bachelor's degree or higher in Business or relevant field or equivalent experience
Minimum 5 years related experience
Strong financial and analytical skills
Ability to use advanced Excel functions.
Ability to structure and convey ideas and information, both verbally and in written presentation form, in a concise, effective and persuasive manner to bring clear understanding to the target audience
Ability to examine data from multiple sources to determine whether correlation and linkage exist between data sets
Ability to organize and manage work in an efficient and effective manner to ensure task, milestones and goals are met according to defined timelines

Preferred Qualifications:

- Strong organizational and problem solving skills.
- Prior work experience in regulatory or accounting.
- Knowledge of SAP software applications.
- Ability to work in a team environment

What to Expect Next

Requisition #: 338194

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Sr Lead IT Systems Security Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead IT Systems Security Engineer is a critical role within our organization, responsible for overseeing and enhancing the security of our IT systems. This position requires a highly skilled and experienced professional who can design, implement, and manage comprehensive security solutions to protect our infrastructure. The ideal candidate will have a deep understanding of security principles, technologies, and best practices, and will be able to lead a team of security engineers to ensure the integrity, confidentiality, and availability of our systems.

Location

This is a Work From Home position available from any US-based location. You must be a US Citizen or Permanent Resident/Green Card for consideration.

The Main Responsibilities

Security Architecture and Design: Develop and implement robust security architectures for IT systems, ensuring compliance with industry standards and best practices. This includes designing security solutions for cloud environments, virtualization platforms, and on-premises infrastructure.
Incident Response and Management: Lead incident response efforts for security incidents, including investigation, containment, remediation, and reporting. Develop and maintain incident response plans and procedures to ensure timely and effective handling of security events.
Security Policy Development: Create and enforce security policies and procedures to protect the organization's IT assets. Ensure that security policies are up-to-date and aligned with regulatory requirements and industry standards.
Risk Assessment and Management: Conduct regular risk assessments to identify and mitigate potential security threats. Develop and implement risk management strategies to protect the organization's IT systems from vulnerabilities and attacks.
Security Monitoring and Analysis: Design and maintain security monitoring systems to detect and respond to anomalies and potential threats. Utilize advanced data analytics techniques to analyze security threats and develop data-driven security strategies.
Team Leadership and Development: Lead and mentor a team of security engineers, providing guidance and support to ensure the team's success. Foster a culture of continuous learning and improvement within the security team.
Collaboration and Communication: Work closely with other departments, including IT, compliance, and business units, to ensure that security measures are integrated into all aspects of the organization's operations. Communicate security risks and strategies to senior management and other stakeholders.
Security Technology Management: Oversee the deployment and management of security technologies, including firewalls, intrusion detection/prevention systems, SIEM, and endpoint protection solutions. Ensure that security technologies are properly configured and maintained to provide maximum protection.

What We Look For in a Candidate

Bachelors or Masters Degree in Computer Science or comparable field or comparable experience with 8+ years security engineering experience in managed services or Internet settings.
Strong knowledge of Unix-based operating systems (Linux, Solaris). Experience with virtualization technologies (VMWare, Red Hat OpenStack).
Expert-level knowledge of IP networking and protocols. Extensive experience troubleshooting IP networks. Experience with Ipv6.
Programming/scripting abilities in Perl, Unix/Linux shell, PHP, Python, Java or similar programming languages.
Extensive knowledge of web application security, browser security models, and application security vulnerabilities such as OWASP Top Ten.
Mastery of security principles including confidentiality and integrity of data, authentication and authorization, and cryptographic protocols.
Deep understanding of network attacks, DDoS, malware, phishing, email security, encryption, authentication, log and forensic analysis, IP and device reputation, and security policies.
Hands-on expertise operating managed security technologies:
- Cisco ASA and FTD Firewalls, including client-based VPN configuration and troubleshooting
- Check Point Firewall and Multi-Domain management platforms
- Cisco and Snort-based IPS technologies
- Imperva Web Application Firewalls
- Palo Alto Networks Firewalls and Panorama management platforms
- Tripwire
- Trend Micro Deep Security
- SIEM tools
- Understanding of REST API design concepts and standards.
Experience with database technologies (MySQL/MariaDB, MSSQL, Postgres, NoSQL)
Experience in creating tools to automate recurring tasks.
Experience with log collection and analysis tools (Graylog, Splunk). Ability to review logs and other forensic data from a security standpoint and identify anomalies.
Experience with regulatory compliance audits, Business Continuity and Disaster Recovery efforts, etc.

Desired Skills:

Knowledge and development experience in Java, JavaScript, Perl, PHP and Python.
Mobile application security expertise.

Compensation

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-JS1

Requisition #: 338840

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager Solution Architecture DoD Accounts (WORKS FROM HOME, CO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen’s Public Sector Technology Solutions Support team is seeking an experienced and highly skilled Solution Architect Manager to join our DoD Solutions Support team. The ideal candidate will possess over 10 years of experience in the Department of Defense (DoD) space and experience managing personnel. A deep understanding of the EIS contract and other DoD contracts is essential for this role.

The professional in this role must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation. DoD clearance of Top Secret preferred).

Location

This is a Hybrid position that allows the professional residing within Virginia, Washington DC Area, Maryland or Colorado to work from home when not in the local office an estimated one to two days weekly.

The Main Responsibilities

•Leadership and Team Management: Lead, mentor, and develop a team of solution architects and engineers, ensuring they are well-equipped to meet organizational goals. Manage team performance and foster a collaborative and innovative work environment.
•Solution Architecture: Oversee the design, development, and implementation of comprehensive technology solutions (which are inclusive of networking) that meet the strategic and operational needs of DoD clients. Ensure solutions are scalable, secure, and aligned with best practices.
•Skillset in: Dark Fiber, Layers 1 – 4, IP VPN, DIA, Ethernet a must. International experience, Cyber, and Zero Trust a plus.
•EIS and DoD Contract Expertise: Utilize in-depth knowledge of the EIS contract and other relevant DoD contracts to guide solution development and ensure compliance with contractual requirements.
•Client Engagement: Engage with DoD clients to understand their needs, articulate the value of proposed solutions, and establish long-term relationships. Serve as a trusted advisor and advocate for the client.
•Strategic Planning: Collaborate with senior leadership to define and execute the strategic vision for the DoD solution architecture practice. Contribute to business planning, technology roadmap development, and resource allocation.
•Technical Oversight: Provide technical oversight to ensure architectural integrity and consistency across projects. Review and approve technical designs, ensuring they align with enterprise architecture standards.
•Continuous Improvement: Foster a culture of continuous improvement by identifying and implementing best practices, process enhancements, and innovative solutions. Stay current with industry trends, emerging technologies, and DoD requirements.

What We Look For in a Candidate

Must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation. DoD clearance of Top Secret preferred.
Experience in the DoD space with a proven track record of delivering complex technology solutions.
Experience managing teams
Contract Knowledge: Extensive understanding of the EIS contract and other relevant DoD contracts. Ability to navigate and comply with contractual requirements.
Technical Expertise: Strong foundation in enterprise architecture, cloud computing, cybersecurity, and network infrastructure. Ability to discuss a wide range of emerging technologies and practices.
Education: Bachelor’s degree in related field or equivalent years of experience in the military or private sector
Communication Skills: Excellent presentation, speaking, and writing skills with the ability to effectively communicate complex technical concepts to a broad range of audiences, including senior DoD officials.
Interpersonal Skills: Proven ability to build strong working relationships that bridge technical and business functions. Demonstrated ability to quickly establish trust with clients and engage with a shared vision for transformation and success.
Organizational Agility: Ability to navigate and overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change. Comfortable working in both direct and matrixed operating structures.
Travel Requirements: Occasional

Compensation

Location Based Pay Ranges:

$134,579 - $224,301 in these states: CO,
$140,994 - $234,980 in these states: DC, MD, VA,

Learn more about Lumen's:

#LI-KS1

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 337739

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager III - Inside Pub Sec (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Account Manager III – Inside is responsible for growing revenue in the small to medium sized public sector accounts. Primary function of sales being performed through technology and not on customer premises. As the Account Manager III you will develop long term, consultative relationships within client base of accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn.

The Main Responsibilities

Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers. Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer. Through customer relationship, assessing product fit and expanding product portfolio. Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts. Provides superior customer services with every customer interaction.

What We Look For in a Candidate

Basic Qualifications: High School diploma, GED or equivalent education and 2 years sales experience. Prior account management experience with a history of working to retain and grow existing accounts. Strong oral and written communication, analytical problem solving and closing skills. Proficiency with Microsoft Office (Word, Excel).

Preferred Experience: Associate’s or Bachelor’s degree or equivalent education and experience. Demonstrated stable track record of success in an inside/outside sales role. Advanced understanding of technology products and solutions and knowledge of how they are interrelated. Passion for customer service and the desire to understand and introduce new technology to customer base. Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products/services and often requires additional knowledge of competitor's products/services.

Compensation

Location Based Pay Ranges:

$58,716 - $78,278 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$61,646 - $82,194 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$64,586 - $86,111 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338804

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Design Support Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic, automation-centric Design Support Engineer who thrives in collaborative, fast-paced environments. In this role, you will implementing automation, AI, scripting, and data-driven solutions to support our solution engineering and architecture teams, directly impacting how we deliver innovative, scalable, and intelligent customer solutions. Your high EQ and strong collaboration skills will be essential as you work across multiple teams and organizations, navigating ambiguity to drive customer success in a rapidly evolving technology landscape.You will partner closely with Solution Engineering Architects, Technology architects, platform engineers, commercial excellence teams, Sales, Customer Success, and Product teams to drive innovation and co-create solutions that harness automation, scripting, and AI capabilities. Your strategic discovery and customer needs analysis will impact solution design, emphasizing scalable automation that enhances operational efficiency, security, and customer experience.

The Main Responsibilities

Build and Validate Automation & AI: Support the integration of automation, AI, and advanced analytics into everyday tasks and tools, ensuring solutions are scalable, efficient, and future-proof. Develop and maintain automation workflows using scripting languages (e.g., Python, PowerShell, Bash) alongside tools like UiPath, Automation Anywhere, and automation frameworks to streamline complex processes. Awareness of how to simplify a task and replicate using backend scripting is a plus
Leverage Infrastructure as Code (IaC): Use tools such as Terraform, Ansible, Chef, or Puppet to automate provisioning and management of cloud and on-premises infrastructure, ensuring solutions are reliable and repeatable. (This is a north-star initiative for demonstrations and sand-boxing)
Implement CI/CD Pipelines: Assist in deploying solutions through automated pipelines using GitLab CI/CD and Azure DevOps. Develop and integrate scripts to automate build, test, and deployment processes, ensuring consistent 1:1 automation across environments. Collaborate with multiple teams and organizations to optimize pipeline performance, enforce quality gates, and support continuous delivery best practices
Data Baselining: Ability to work across teams to build and baseline data lakes, enabling the development, training, and lifecycle management of AI agents for tiered architecture support to direct and indirect stakeholders, customers, and partners
Data Integration: Data Integration into Salesforce, Azure, or on-premise cloud environments by partnering with cross-functional teams to design and implement secure, scalable data pipelines. Leverage APIs, Power Platform connectors, and automation frameworks to enable seamless data exchange across enterprise systems. Ensure integrations align with governance standards and support real-time and batch processing for AI-driven insights and automation workflows
Network & Security Automation: Utilize scripting and automation APIs from Cisco, Palo Alto, Fortinet, or other security vendors to streamline network provisioning, enforce security policies, enhance threat detection, and accelerate incident response for hybrid cloud and enterprise environments. Collaborate with multiple teams to implement scalable, policy-driven automation workflows that reduce manual effort and improve response times
Data-Driven Analysis & Innovation: Use scripting (Python, R, SQL, etc.) in combination with automation tools to analyze customer environments, generate insights, and design scalable, automation-enabled solutions
Collaborate & Communicate: Work seamlessly across cross-functional teams, managing ambiguity and fostering trust through high EQ. Clearly articulate complex technical solutions and business impacts to both technical and non-technical stakeholders, ensuring alignment and shared understanding across the organization.
Feedback & Continuous Improvement: Provide insights on automation opportunities, customer experiences, and potential enhancements to products and services.
Customer Support & Pre-Sales Enablement: Support technical sales efforts by showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success

What We Look For in a Candidate

Bachelor’s degree or equivalent in engineering, computer science, or related field
2+ years of experience working in automation, scripting, AI/ML, solution engineering, or consulting
Proficiency with scripting languages such as Python, PowerShell, Bash, and familiarity with scripting for automation tasks
Experience with automation tools and frameworks like UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Jenkins, Kubernetes, and AI/ML platforms
Strong understanding of modern network infrastructure, virtualization, cloud environments, and security automation
Demonstrated high EQ, excellent collaboration skills, and the ability to navigate ambiguity in complex environments
Experience working within Agile and DevOps cultures, with a continuous improvement mindset
Excellent verbal and written communication skills, including translating technical solutions into business value
Ability to work independently and collaboratively to deliver innovative customer solutions
Willingness to travel as needed.

Compensation

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-KS1

Requisition #: 338789

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Design Support Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Build and Validate Automation & AI: Support the integration of automation, AI, and advanced analytics into everyday tasks and tools, ensuring solutions are scalable, efficient, and future-proof. Develop and maintain automation workflows using scripting languages (e.g., Python, PowerShell, Bash) alongside tools like UiPath, Automation Anywhere, and automation frameworks to streamline complex processes. Awareness of how to simplify a task and replicate using backend scripting is a plus
Leverage Infrastructure as Code (IaC): Use tools such as Terraform, Ansible, Chef, or Puppet to automate provisioning and management of cloud and on-premises infrastructure, ensuring solutions are reliable and repeatable. (This is a north-star initiative for demonstrations and sand-boxing)
Implement CI/CD Pipelines: Assist in deploying solutions through automated pipelines using GitLab CI/CD and Azure DevOps. Develop and integrate scripts to automate build, test, and deployment processes, ensuring consistent 1:1 automation across environments. Collaborate with multiple teams and organizations to optimize pipeline performance, enforce quality gates, and support continuous delivery best practices
Data Baselining: Ability to work across teams to build and baseline data lakes, enabling the development, training, and lifecycle management of AI agents for tiered architecture support to direct and indirect stakeholders, customers, and partners
Data Integration: Data Integration into Salesforce, Azure, or on-premise cloud environments by partnering with cross-functional teams to design and implement secure, scalable data pipelines. Leverage APIs, Power Platform connectors, and automation frameworks to enable seamless data exchange across enterprise systems. Ensure integrations align with governance standards and support real-time and batch processing for AI-driven insights and automation workflows
Network & Security Automation: Utilize scripting and automation APIs from Cisco, Palo Alto, Fortinet, or other security vendors to streamline network provisioning, enforce security policies, enhance threat detection, and accelerate incident response for hybrid cloud and enterprise environments. Collaborate with multiple teams to implement scalable, policy-driven automation workflows that reduce manual effort and improve response times
Data-Driven Analysis & Innovation: Use scripting (Python, R, SQL, etc.) in combination with automation tools to analyze customer environments, generate insights, and design scalable, automation-enabled solutions
Collaborate & Communicate: Work seamlessly across cross-functional teams, managing ambiguity and fostering trust through high EQ. Clearly articulate complex technical solutions and business impacts to both technical and non-technical stakeholders, ensuring alignment and shared understanding across the organization.
Feedback & Continuous Improvement: Provide insights on automation opportunities, customer experiences, and potential enhancements to products and services.
Customer Support & Pre-Sales Enablement: Support technical sales efforts by showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success

What We Look For in a Candidate

Bachelor’s degree or equivalent in engineering, computer science, or related field
2+ years of experience working in automation, scripting, AI/ML, solution engineering, or consulting
Proficiency with scripting languages such as Python, PowerShell, Bash, and familiarity with scripting for automation tasks
Experience with automation tools and frameworks like UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Jenkins, Kubernetes, and AI/ML platforms
Strong understanding of modern network infrastructure, virtualization, cloud environments, and security automation
Demonstrated high EQ, excellent collaboration skills, and the ability to navigate ambiguity in complex environments
Experience working within Agile and DevOps cultures, with a continuous improvement mindset
Excellent verbal and written communication skills, including translating technical solutions into business value
Ability to work independently and collaboratively to deliver innovative customer solutions
Willingness to travel as needed.

Compensation

Location Based Pay Ranges

Learn more about Lumen's:

#LI-KS1

Requisition #: 338791

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Technician (LEBANON, OR, US, 97355)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A Network Tech is responsible for the installation, maintenance, and repair of telecommunication systems within central office environments and remote sites. They ensure the smooth operation of communication networks by managing equipment and providing customer support. The position is responsible for the provisioning and maintenance of subscriber loop carrier systems, DSL, POTS, GPON, digital and optical muxes.

Location and Schedule

This is a full time position located in Lebanon, OR. Mon - Fri, 8am - 4:30pm. Possible weekends and overtime.

The Main Responsibilities

Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices.
Plans jobs and determines materials and resources needed to complete tasks, updates work and maintenance logs, keeps team and managers informed on the status of projects.
Travels between central office locations
Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties.
Utilizes knowledge of general input and analysis of ESS translations.
Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, Electronic Data Switching, etc.), uses various types of testing devices, e.g., volt-ohm meters, spectrum analyzers, digital communications, data analyzers, etc.
Maintain NG911/E911/911, DSO/DS1/DS3 and above circuits.
Provide emergency and routine 911 support to statewide Public Safety Answering Points (PSAPs).
Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet, and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; performed testing with the applicable testing centers and conducted final acceptance testing with the customer to ensure readiness for service.
Troubleshoot customer circuits, network components, infrastructure from the customer’s premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computers to option higher-level electronic systems and applications and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.

Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.

What We Look For in a Candidate

At least six months experience diagnosing circuit trouble, and performing testing with volt ohm meters, TMS, or comparable equipment.
At least six months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL ISDN, and fiber circuits.
Proficient in DMS 100/10 Switch maintenance and routines, working knowledge of IOF, SONET/DWDM equipment and services.
Requires a valid state drivers’ license with satisfactory driving record.
Ability to work varying shifts and hours including possible mandatory overtime, and/or callouts, weekends, and holidays.

Preferred Qualifications:
At least 12 months’ experience diagnosing circuit trouble, and performing routine testing, including measuring AC/DC current using volt ohm meters, TDR, or comparable test equipment.
At least 12 months’ experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, ISDN, and fiber circuits or services.
Experience working with 5ESS switches.
Experience including ROADM, Infinera, QMOE, IP Ethernet.
Certification or training in the maintenance and operation of AFC (DLC), Calix DSL systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel DSL systems.
Experience working independently with little supervision.

Compensation

Pay Ranges

Minimum hourly rate: $13.25
Maximum hourly rate: $35.98

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (Network Tech)

#LI-CS2

Requisition #: 338174

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Telecommunications Field Technician (BURNS, OR, US, 97720)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and ﬁber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig & ﬁx), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of DSL, bonded DSL and POTS services. Combination tech supporting central office network maintenance, 911, radio tower & installation/repair including local enterprise/design services. Single tech town with closest IR tech 1 hour away.

Location and Schedule

This is a full time position located in Burns, OR. The regular schedule is Monday - Friday 8am - 4:30pm. Schedule may also include possible overtime, nights, weekends and holidays, along with rotating pager duty. Based on the business needs.

The Main Responsibilities

Analyzes and troubleshoots basic technical problems or issues.
Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL).
Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.
Performs Central Office work as required to meet customer commitments.
Connects wires and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
Work with telecom color-coded wires and cables.

What We Look For in a Candidate

At least six months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI. Experience connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
Knowledge of basic electricity, as it relates to telecommunications which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
Ability to complete designated amount of work in a specified timeframe, adjusting work assignments or schedules to meet changing work-related priorities or demands.
Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet, work in confined spaces (e.g., attics, crawl spaces, utility holes,) and ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 75 pounds.
Ability to perform job activities outdoors in all weather conditions.
A valid State driver’s license with a current satisfactory driving record, CDL preferred.
Ability to work varying shifts and hours including possible mandatory overtime, weekends, and holidays.

Compensation

Benefits

Supplemental Pay (Network Tech)

#LI-CS2

What to Expect Next

Requisition #: 337924

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Solution Engineer - Data Center (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Engineer to join our Pre-Sales Solution Engineering team, focusing on identifying, scoping, designing, and selling fiber infrastructure and network fabric solutions to data center developers, owners, and operators. This role will support data center and cloud infrastructure companies as they expand their networks to meet the demands of AI workloads. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, network fabrics, and the space, power, and cooling requirements critical to operating data center environments.

As a Solution Engineer, you will collaborate with sales, product, and engineering teams, as well as numerous data center partners, to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation data center network infrastructure.

The Main Responsibilities

Solution Design & Innovation:

Design and architect customized network architectures to meet the unique needs of data center owners, operators, and developers.
Innovate optical architectures, network fabrics, and fiber-based solutions to enhance performance, scalability, and efficiency for AI-driven workloads.
Develop detailed designs for fiber planning, installation, and integration, ensuring alignment with customer requirements and Lumen’s network capabilities.
Assist with the design, development, and positioning of scalable network fabric and architectures within data center environments.

Pre-Sales Support:

Partner with sales teams to engage with customers, understand their technical and business needs, and articulate the value of Lumen’s fiber and network fabric solutions.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations to showcase solution capabilities.
Respond to RFPs, RFIs, and customer inquiries with detailed, accurate, and competitive solution designs.
Act as a trusted technical advisor to customers, guiding them through the solution lifecycle from concept to contract.

Collaboration & Cross-Functional Support:

Work closely with product management and the data center partner community to provide feedback on market needs and drive the development of new network fabric and data center offerings.
Collaborate with network engineering and operations teams to ensure a seamless transition from pre-sales design to implementation.
Stay informed on industry trends, data center requirements, and emerging technologies to inform solution strategies.

Technical Leadership:

Serve as a subject matter expert in data center architecture, fiber plant design, optical networking, and scaling network fabrics to meet the demands of AI-driven workloads.
Mentor junior team members and contribute to knowledge-sharing initiatives to elevate team expertise.

What We Look For in a Candidate

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure, such as energy-efficient cooling and power systems.
Certifications in optical networking (e.g., Ciena, Nokia, or Cisco) or data center design (e.g., CDCP, Uptime Institute) are a plus.
Knowledge of Lumen’s fiber network and service portfolio.
Bachelor’s degree in a related field or equivalent years of experience
Seven plus years of experience in solution architecture, pre-sales engineering, or network design, with a focus on data center architectures and fiber infrastructure.
Proven track record of working with data center operators or cloud providers on large-scale network deployments.
Experience designing fiber outside plant and data center multi-tenant network fabric architectures is highly desirable.
Deep knowledge of optical networking technologies and data center network fabrics.
Expertise in fiber planning, installation, and testing processes, including loss budgets and dispersion management.
Strong understanding of space, power, and cooling requirements for data centers and HCI environments.
Familiarity with AI-driven network architectures and their impact on fiber and data center infrastructure.
Proficiency in network design tools (e.g., Ciena Blue Planet, Nokia NSP, or similar) and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia) and best practices for optical and edge deployments.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into business value for diverse audiences.
Strong customer-facing skills, with a consultative approach to problem-solving.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Excellent project management and organizational skills, with a focus on delivering high-quality solutions on time.
Willingness to travel up to 30% for customer meetings, site visits, and industry events.
Ability to work flexible hours to accommodate customer needs across time zones.

Compensation

Location Based Pay Ranges:

$99,225 - $132,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$104,192 - $138,915 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$109,148 - $145,530 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338782

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have a Career Opportunity for an Account Director Senior. This person will be responsible for leading sales efforts within the Intelligence Community (IC) and peripheral within the Washington D.C. Metro Area selling complex communication solutions (IP, data, cloud, managed hosting, voice, and cybersecurity).

Customer obsession to understand their needs and strategies, building relationships and long-term partnerships; developing and applying Lumen solutions to those needs and strategies. This position is responsible for positioning Lumen with the customer and positioning Lumen strategic products with the customers.

The Main Responsibilities

This person will Identify and develop new sales opportunities, provides product solutions, ensure customer satisfaction, and maintain positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.
Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

7-10 years’ experience working within the Federal sector, with a minimum 5 years sales/business development experience calling on Federal organizations required
Minimum 10 years of Business to Business/Government technology sales experience in Large, Global/Enterprise Accounts
Knowledge of wireline telecommunications technologies and recurring revenue business models
Ability to provide technical briefings to C-Level
Valid Driver’s License and reliable transportation required
TS/SCI with Poly Clearance (active)
Education Level: Bachelor's Degree
Field of Study: Business, Marketing, Sales or similar

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$136,437.00 - $181,913.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-EL1

Requisition #: 335861

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director I - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly driven and innovative Federal Account Director I to manage key federal accounts, including the Securities and Exchange Commission (SEC), the Federal Reserve System, and the Federal Reserve Board of Governors (BOG). This position requires managing customers in the assigned accounts with the goal of meeting and exceeding sales targets and growing Lumen’s footprint within these established accounts.

The Main Responsibilities

Key Responsibilities:
Sales Strategy.
Develop and implement an account plan and sales strategy to drive growth within these established accounts.
Leverage prior Salesforce experience to ensure accurate forecasting of sales opportunities to provide funnel management insight.
Customer Engagement.
Build and maintain strong relationships with senior customer leadership and key account partners to drive growth.
Promote key Lumen messages in alignment with customer mission(s).
Account Management.
Efficient management of sales processes.
Support proposal and capture teams on assigned accounts.
Employ strategic account planning to expand services and sales within assigned accounts.
Conduct competitor analysis for winning market positioning.

What We Look For in a Candidate

5+ years of technical sales experience, with at least 5 years of experience selling into federal government agencies. Existing experience with the Federal Reserve and/or SEC is a plus!
Proven ability to manage and influence customer relationships at the senior executive level.
Excellent leadership and interpersonal skills, with the ability to coach, mentor, and lead others.
Exceptional oral, written and presentation communication skills
Highly self-motivated with the ability to work both independently and in a team environment.
Capacity to learn quickly and apply knowledge to develop account expansion plans.
Must reside within a 50-mile radius of Washington, DC.
Growth Opportunities: This position offers growth potential through success-based criteria. If you possess a hunter mentality and the ability to manage existing customer contracts and relationships, you get the best of both worlds – stability and the opportunity to grow professionally and financially. If this describes you – apply!

Compensation

Location Based Pay Ranges

$94,154 - $125,528 in these states: DC MD VA

Learn more about Lumen's:

#LI-EL1

Requisition #: 338863

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Dir Solution Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Director of Solutions Architecture for the Western US, you will lead and manage pre-sales technical teams to support sales acquisition of new customers and increase account penetration into the existing customer base. Your team will deliver innovative and creative technical designs and represent the company's solutions to customers. You will play an instrumental role in driving the company's growth and exceeding revenue targets by influencing process improvement initiatives and removing barriers. The role involves managing technical sales environments, focusing on networking, technology, and cloud management. Managing high pressure sort of technical sales environments.

The Main Responsibilities

Build and lead a high-performance team by hiring and retaining the right talent, setting goals, delegating work, holding team members accountable, and developing and empowering direct reports to make decisions and take action.
Strategic Technical Sales Leadership
Demonstrate the company's values, maintain a positive open demeanor, encourage different points of view, and move the team forward through change.
Develop and ensure attainment of new sales and margin growth for strategic accounts, contributing to the company's bottom line by increasing revenue to meet or exceed company objectives.
Coordinate and direct the preparation and presentation of technical proposals to customers, providing leadership and technical guidance to ensure full understanding of how the company's services will best meet customer needs.
Establish and control expenses and operating budget, participating in the planning process and maintaining the approved plan and budget.
Develop and implement long-term product strategy with sales management to provide existing and potential customers with options and enhancements to their existing network.

What We Look For in a Candidate

Exceptional strategic planning, account management, and contract negotiation skills.
Experience in consultative technical sales techniques and account planning, including account profiling, positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.
Proven ability to hire, manage, and motivate a successful, solution-oriented team.
Demonstrated leadership ability
Working technical knowledge of Lumen Digital, Transport solutions, Networking, AI, Cloud
Ability to multi-task and work on multiple projects simultaneously
Experience as a strategic member of the sales management team, contributing significantly to business growth and development
Ability to develop and ensure attainment of sales, revenue, and objectives for the overall customer segment
A clear track record of consistently exceeding revenue goals
Technical and product knowledge related to network and data design
Operational understanding of telecommunications ordering, provisioning, and billing processes
Ability to travel as needed
Minimum of 10+ years of sales engineering experience
Bachelor's Degree in a related field or equivalent years of experience

Compensation

Location Based Pay Ranges:

$144,711 - $192,938 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$151,946 - $202,587 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$159,180 - $212,237 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338944

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Cloud Security Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Lead Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintaining robust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertise will play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and services hosted on cloud platforms. You will collaborate with cross-functional teams to design and implement security solutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloud environments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phases of the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture of cloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevant regulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

Proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-KG1

Learn more about Lumen's:

Requisition #: 338861

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Network Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for a Senior Lead Network Engineer - Load-Balancing Solutions who will be responsible for designing, implementing, and managing load-balancing solutions to ensure optimal performance, reliability, and availability of our network infrastructure within a hybrid cloud environment. This role combines advanced networking expertise with collaboration and leadership to ensure optimal network performance, security, and scalability across the organization. The position requires working with cross-functional teams, mentoring junior engineers, and developing innovative solutions for complex networking challenges while maintaining high availability and security standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain load-balancing architecture and standards for hybrid and multi-cloud environments, ensuring seamless integration with on-premises systems.
Design, implement, and maintain enterprise load-balancing infrastructure and services, ensuring optimal performance, resiliency, scalability, and security.
Understand and drive network integration requirements for security initiatives, including firewall configurations, VPN implementations, and Web Application Firewalls.
Monitor and optimize network performance through advanced diagnostic tools, implementing necessary adjustments for enhanced efficiency.
Provide high-level technical guidance and resolve escalated issues from lower support tiers while maintaining system stability.
Develop and maintain comprehensive network documentation, including detailed network diagrams, design references, and standard operating procedures.
Collaborate with technology vendors and stakeholders to implement business-focused networking solutions.
Mentor and provide technical leadership while fostering a culture of knowledge sharing.
Plan and execute network capacity improvements, failure testing, and disaster recovery strategies to ensure business continuity.
Utilize automation tools and scripting to improve efficiency for network deployments and operations.

What We Look For in a Candidate

Required Skills:

Network Load-Balancer: Expert understanding of network traffic load-balancing technologies, such as local traffic management, application gateways, and global server load-balancing.
Networking Principles: Advanced understanding of TCP/IP networking principles, protocols such as DNS & HTTP/HTTPS, and cloud network architecture best practices.
Cloud Networking: Understanding of cloud networking technologies, including virtual networks, subnets, security groups, and VPNs in cloud environments such as AWS, Azure, or Google Cloud.
Networking Technologies: Demonstrated expertise in implementing and managing connectivity services including advanced routing protocols (BGP, OSPF), virtual routing (VRFs), and network segmentation.
Automation: Proficiency in network automation tools and scripting languages (e.g., Python, Ansible, Terraform) to enhance operational efficiency.
Leadership: Demonstrated ability to lead technical teams and mentor junior engineers while maintaining strong cross-functional relationships.

Desired Skills:

Network Security: Hands-on experience with enterprise network security systems, including next-generation firewalls, IDS/IPS, and DDoS mitigation strategies for at least 3 years.
Container Networking: Proficient with design, configuration, and integration of container-based ecosystems.

Qualifications & Experience:

Bachelors degree or equivalent education and experience with typically 8+ years Enterprise level support and design experience.
At least 3 years of hands-on design, implementation, and maintenance of load-balancing infrastructure, such as NetScaler or F5.
Relevant certifications such as CCNA, CCNP and/or AWS, Azure or GCP are preferred.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 338003

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Software Developer will directly impact the business by swiftly designing and implementing software solutions. The candidate's work will have a great impact on the business by swiftly designing and implementing software. They should enjoy creating frameworks that simplify user access to complex environments.

The Main Responsibilities

The candidate would have to be:
Proficient in Ansible, Elastic Stack, Zabbix, and Python
Experienced with Gitlab CI/CD and Git
Skilled in VMWare, Kubernetes, Nessus, and Linux Administration
Strong background in LDAP / AD
Practical experience with firewalls, switches, and other network and security elements
What We Look For in a Candidate
Experience with DevOps or infrastructure as code.
Familiarity with languages like Python, Golang, Java, Scala, Ruby, PHP, or Perl.
Proficiency with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Comfortable using web frameworks like Nginx, Django, or Rails.

What We Look For in a Candidate

6+ years of experience and a Bachelor's Degree.

TS/SCI poly required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 338407

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Technician (LEXINGTON, NE, US, 68850)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full time position located in Lexington, Gothenburg, or Holdredge, NE. The schedule is Monday - Friday 8am - 4:30pm. The schedule may also include possible weekends, holidays, and on call rotation.

The Main Responsibilities

Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
Analyze and troubleshoot basic technical problems or issues.
Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines with the assistance of the test center or other designated employees.
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating their service needs and recognizing and suggesting additional/alternative services as appropriate.
Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration.
Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state drivers license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Pay Range

Minimum hourly rate: $15.07
Maximum hourly rate: $39.84

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Network Technician)

#LI-CS2

Requisition #: 338016

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Black Lotus Labs Threat Researcher (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Black Lotus Labs is seeking a Security Engineer on the Research & Analysis team to specialize in Threat Research with an emphasis on the Crimeware and Ransomware ecosystem. This team leverages Lumen’s global visibility of one of the world’s largest and most interconnected IP backbones and a petabyte-scale compute cluster to perform cutting edge threat research, hunting and tracking advanced persistent threat actors (APTs) and emerging criminal activity as the threat actors traverse the internet. They empower customers to stay ahead of the evolving threat landscape.

Location

This is a work from home position within the US.

The Main Responsibilities

Serve as Threat Research Subject Matter Expert, offering guidance and support to the Black Lotus Labs team on threat hunting activities, such as identifying knowledge gaps, troubleshooting technical challenges, developing solutions, and mentoring team members in overcoming obstacles. Set priorities for what threats to analyze to maximize team’s impact.
Conduct threat research across technical data sets, fusing Black Lotus Labs telemetry with third party data sets, to automate detection of the latest threat attacker tools, techniques and procedures (TTPs) with a goal of automating detection.
Use industry-leading technical knowledge of adversary capabilities and infrastructure and define, develop, and implement techniques to lead the team in tracking sophisticated adversaries, delivering actionable threat intelligence data to Lumen customers.
Lead and enhance threat hunting operations by actively engaging with other research teams, building strong partnerships to achieve shared goals, exploring new data sources, and mentoring team members in executing workflows and solving complex challenges.
Provide expert analysis and strategic insights on emerging threats and vulnerabilities, translating
complex technical information into actionable intelligence for executive leadership and external
stakeholders.
Spearhead thought leadership initiatives by leading Black Lotus Lab’s voice at security conferences and internal executive briefings.

What We Look For in a Candidate

Proven experience in threat hunting and in-depth technical security research, demonstrating a strong track record of successfully identifying, tracking, and disrupting cybercriminal threat actors.
Deep understanding of advanced threat hunting methodologies, attacker tactics, techniques, and procedures (TTPs), and the ability to derive actionable threat hunts from complex data sets.
Demonstrated experience building prototype threat hunting solutions and large data analysis tools with Python (or other equivalent languages).
Proven experience initiating and coordinating technical projects focused on telemetry collection, TTP based threat hunting, or developing threat hunt tools that have cross-organization impact on threat visibility, including leading private-public partnerships and multi-company collaborations.
Exceptional communication and presentation skills, including the ability to clearly and concisely convey complex technical information to both technical and non-technical audiences, ranging from executives and board members to conference attendees and internal stakeholders.
Experience developing threat research thought leadership such as blogs and presenting at industry conferences and in the media.
Highly organized with the ability to manage multiple tasks, prioritize effectively, and triage competing demands in a fast-paced environment.
Proven ability to lead and manage complex technical projects, effectively driving them to successful completion.
Preferred: Active TS/SCI clearance w/poly

Well-experienced candidates may also have the following skills:

Proficiency in malware reverse engineering and incident response.
5+ years of experience leading teams of technical threat discovery professionals.
Software development experience in Docker and big data technologies like Hadoop, Spark, and Tensor Flow.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 338997

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

MGR SALES DEVELOPMENT (TOKYO, JP, 1056217)

About Lumen

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

An experienced Business Development Manager - (indirect Sales) with a strong background in managing sales through channel partners, Consultancy firms, system integrators for managed services in the market. The ideal candidate will have at least 7-8 years of experience in indirect sales, with a proven track record of success in building and managing relationships with consultancy services /system integrators and achieving sales targets. This role requires a deep understanding of the market, as well as excellent communication and negotiation skills.

The Main Responsibilities

Develop and execute the indirect sales strategy for managed services, focusing on system integrators and Consultancy firms as key partners.
Build and maintain strong relationships with top executives of the system integrators and consultancy firms, ensuring their engagement and commitment to promoting our managed services.
Collaborate with the marketing team to create and implement effective sales enablement materials and programs for system integrators / consultancy firms.
Train and educate system integrators on our managed services portfolio, ensuring they have the necessary knowledge to engage our services.
Monitor and analyze market trends, competitor activities, and customer feedback to identify new business opportunities and adapt the sales strategy accordingly.
Track and report on sales performance, providing regular updates to senior management on key metrics, including revenue, pipeline, and partner engagement.
Collaborate with cross-functional teams, including product and operations team, to ensure smooth delivery of solution sold to the customer
Collaborate well with Customer Success Team to ensure that the customer is well served post delivery.
Stay up to date with industry best practices and emerging trends in indirect sales and managed services.

What We Look For in a Candidate

Bachelor’s degree in business, Information Technology, or a related field.
Minimum of 7-8 years of experience in indirect sales, preferably in the managed services industry.
Proven track record of achieving sales targets selling through system integrators and Consultancy Firms.
Strong understanding of Japan market and business culture.
Excellent communication and negotiation skills, with the ability to influence and persuade partners.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Analytical mindset, with the ability to analyze market trends and customer feedback to identify business opportunities.
Proficiency in both Japanese and English is required.

Compensation

What to Expect Next

Requisition #: 333353

Background Screening

Equal Employment Opportunities

Disclaimer

Senior Project Manager - Construction Reimbursements (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Project Manager (PM) for Relocation and Road Move Construction Reimbursements is the primary single point of contact for managing contract agreements, invoicing, and tracking reimbursements through various online tools, programs, and financial systems. The Senior Project Manager must learn, understand, and apply state and company policies for Public and Private Rights of Way in regard to telecommunications utilities. Senior Project Manager’s validate the provided scope of work details and identify unique project requirements. The Senior Project Manager is responsible for being a liaison between Lumen’s engineers and the external customer/requestor. The Senior Project Manager represents company interests while drafting and negotiating reimbursement contracts ensuring correct terms and cost quotes are applied in accordance with applicable laws and policies. This role leads all concerned parties to resolve utility conflicts and ensure collection of all applicable reimbursements.

Location and Schedule

This is a Work From Home Role(WFH)

Monday thru Friday (Core Hours determined by Assignment)

The Main Responsibilities

Some examples of duties the PM performs are: (High Level Overview)

· Produce, Track and Manage Reimbursement Agreements and the resulting Billing & Invoicing using automated and manual tools and platforms.

· Accountable for timely agreement processing for significant project volume

· Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.

· Self-motivated, able to manage and prioritize multiple tasks, projects, other administrative tasks and clients in parallel in a time sensitive environment.

· Other duties include data entry, tracking, and reporting as the project(s) move forward.

· Special Projects and Stretch Initiatives as needed.

What We Look For in a Candidate

Minimum:

· Bachelor's Degree and/or 2+ years of related experience

· Implementation, Operations, Planning or Maintenance experience with one or more of the following: Telecommunications, Utilities, or General Construction

· Initiative-taking, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment.

· Ability to communicate effectively, strong customer communication skills are a requirement

· Basic telecommunications technical knowledge required

· Demonstrated ability to use and apply Business Acumen.

· Working knowledge of Microsoft Office Suite

· Ability to work effectively in cross-functional teams such as Legal, Real Estate, Engineering, Finance, Product, Operations and Support.

Preferred:

· Outside Plant Telecommunications Construction or Engineering experience

· 5+ years’ experience in project management

· Previous Experience with contract language and terminology

· Financial, Invoicing, bid preparation or bookkeeping background

· Experience with Data Analysis

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$66,375 - $88,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$69,694 - $92,925 in these states: CO HI MI MN NC NH NV OR RI
$73,013 - $97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338507

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Central Office Telecommunications Technician (GLENWOOD SPRINGS, CO, US, 81601)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position supports the field services group and network testers. It’s responsible for the installation, maintenance, and repair of complex equipment such as switching systems, circuit equipment, fiber optic equipment, network terminal equipment, and data/digital devices. They utilize sophisticated electrical and electronic measuring devices to analyze defects, perform routine maintenance, and ensure the smooth operation of voice, data switches, and transmission systems. Their role is crucial in ensuring reliable communication services by managing the technical infrastructure that forms the backbone of modern telecommunication networks.

The Main Responsibilities

Responsible for maintaining and operating a variety of equipment and systems, including but not limited to: DMS10 DMS100 5ESS as well as ROADM nodes ethernet switches and a variety of muxes.
Responsible for the provisioning and maintenance of Central Office equipment including, but not limited to subscriber loop carrier systems, DSL, POTS, digital and optical muxes.
Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices.
Plans jobs and determines materials and resources needed to complete tasks. Updates work and maintenance logs through WFA, Word docs and FOMS databases. Keeps work, team and managers informed of status on work tasks, projects, and problems or obstacles.
Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties.
Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, DMS 10, DMS 100, Ericcson, Electronic Data Switching, etc), uses various types of testing devices, e.g. volt-ohm meters, spectrum analyzer, digital communications, OTDR, Fiber Scope data analyzers, etc.
Monitors all daily activities of the Central Office. Responsible for several offices and may at times work out of the area.
Works varying shifts and hours including possible mandatory overtime, and/or callouts, weekends, and holidays.

What We Look For in a Candidate

Ability to work varying shifts and hours including possible mandatory overtime and holidays.
Ability to work in various conditions. Will be working in equipment rooms (i.e., switch, transmission, power and vault within central office locations, remote equipment huts, customer premise locations and controlled environments vaults (CEVs.) Temperature and humidity levels are normally maintained at acceptable levels, moderate level of noise in most areas; however, engine rooms will have increased noise level when engines are running.
Ability to perform strenuous physical activities including, but not limited to lifting and/or moving objects weighing over 100 pounds.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing. May require a CDL.
Ability to travel on short notice, may travel to remote or distant locations. May be away from home overnight(s) on temporary assignments for varying lengths of time.
Must wear safety glasses, a hard hat, appropriate safety clothing, and follow established safety practices and procedures. Wear work attire that is appropriate for effective interaction with customers.
Work independently with minimal or no supervision.

Compensation

Pay Ranges

Minimum hourly rate: $15.50
Maximum hourly rate: $42.77

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see Central Office Tech-CWA)

#LI-CS2

Requisition #: 338603

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Planning Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Senior Planning Engineer to join the Network Planning Business Management team. The role will focus on collaborating and supporting our Network Planning teams with a dedicated focus on Network Program Controls, Capital Budget Management, Strategy Execution, and Communication. You will be responsible for providing the following support to Lumen:

Strategic Project Management
WIP (work in progress) Transparency
Budget/Forecast Management across the organization
Strategic Process Development and critical path management

Our Senior Planning Engineers manage high-profile programs directly supporting Lumen's Strategic Initiatives implemented by the Network Planning organization. You will partner with Sales, Marketing, Engineering, Operations, and Finance organizations for Sales Expansion Projects, Data Center Enablement, and Greenfield Expansions, all driving New Revenue, NetEx Avoidance, and NetEx Recovery. Regarded as a subject matter expert and may act as a technical project leader.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Serve a cross-functional role by providing weekly KPIs for all managed programs, showcasing capital spend and forecasting in addition to milestone oversight.
Complete process mapping and propose systems requirements to increase efficiency.
Develop forecasting methodologies, administrations, and executive-level presentations.
Work collaboratively across the organization, comfortable working across multiple layers of leadership.
Develop business analytics to improve forecasting and simplify reporting.
Identifies and champions change, new technology, applications, processes, and systems to align and enhance business priorities.

What We Look For in a Candidate

Required Qualifications:

Bachelor's degree or equivalent education and 6+ years of relevant experience
4+ years of related experience with a Master's degree
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).
Strong Microsoft Excel skills for data analysis and reporting with demonstrated proficiency in VLOOKUPs and pivot tables
Experience in analytical and data management tasks.
Proven ability to develop plans, prioritize activities, and drive execution.
Strong attention to detail with excellent organizational capabilities.
Ability to work independently with minimal supervision.
Proven experience in network planning and strategic project management.
Excellent communication and collaboration abilities.
Ability to manage high-profile programs and work across multiple departments.

Preferred Qualifications:

Excellent verbal and written communication skills to convey technical concepts to non-technical stakeholders.
Collaborative approach to work effectively with internal teams, vendors, and customers.
Self-driven and proactive in identifying opportunities for process and systems improvements.

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

Requisition #: 338661

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Network Implementation Program Manager (CALDWELL, ID, US, 83605)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Implementation Program Manager is responsible for planning, scheduling, coordinating, and managing a wide variety of projects involving the outside plant construction of residential fiber. They will oversee the construction process from conceptualization to completion including the oversight of contactors, various trade workers and project managers while staying within the budget and delivering projects on time. They will also effectively monitor and manage engineering and construction quality, completion of work, and resolve any issues that may arise. Accurately reports on the progress of a project and updates various databases or programs as applicable.

Location

This position is located in Boise, ID.

The Main Responsibilities

· End to end project management

· Supervise and calibrate with engineering teams, construction supervisors, splicing vendors and contractors

· Quality audit of construction work performed

· Responsible for workload balancing among resources

· Act as the primary liaison between LUMEN and external partners including municipalities and utility companies

· Field interface for engineering or construction

· Knowledgeable of utility construction including fiber and conduit placement methods and procedures

· Experience reading plans and drawings. Civil and engineering

· Familiar with underground and aerial utilities.

· Ability to identify necessary permitting and traffic control needed for various utility construction projects.

What We Look For in a Candidate

Required

Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.
Fully seasoned with typically 5+ years professional experience.
Knowledgeable and able to work in appropriate systems and Microsoft Office
Fluent on current approved products and technology

Compensation

Location Based Pay Ranges:

$66,375 - $88,500 in these states: ID

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338663

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN III - FEDERAL (SAN ANTONIO, TX, US, 78216)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess security clearance of TS/SCI Minimum.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges:

$79,613 - $106,150 in these states: TX

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 338358

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Finance Consultant - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Program Control Consultant to support our Government Program Control Office. In this key role, you’ll contribute to the financial and operational success of federal programs by supporting pricing strategies, budget planning, and performance analysis.

You’ll work closely with cross-functional teams to ensure compliance, deliver accurate financial insights, and help drive value for our government customers. This position is ideal for a detail-oriented professional with strong analytical skills and a passion for supporting mission-driven work.

Location: Herndon, VA or Denver, CO, Hybrid (WFH/Office in Herndon or Denver)
Clearance: This position may require a U.S. government security clearance (e.g., Secret, Top Secret, TS/SCI). Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation).

The Main Responsibilities

Financial Support & Analysis: Responsible for developing cost models, analyzing financial data, and supporting pricing strategies for proposals and contract modifications. Emphasis on forecasting, funding, budgeting, data collection and detailed data analysis.
Team Leadership & Contribution: Collaborate with senior consultants and program managers on large-scale federal programs. Be the subject matter expert (SME), provide training and guidance across functional teams. Manage assigned tasks and contribute to team success. Be accountable to an assigned team, section, unit, function, or project.
Cross-Functional Collaboration: Work with Finance, PMO, Sales, and Offer Management to support problem-solving efforts and align financial planning with program goals.
Reporting & Presentations: Prepare and deliver financial reports and presentations for internal stakeholders and support Program Management Reviews (PMRs).
Customer Value Focus: Identify opportunities to improve cost efficiency and service delivery in support of customer objectives. Emphasis on establishing customer deliverables and building customer relationships.
Contract Knowledge: Apply working knowledge of federal contract types (FFP, T&M, CPAF, CPFF, hybrid) to ensure accurate financial planning and compliance.
Compliance & Documentation: Ensure adherence to internal controls and federal regulations. Be responsible for providing the required financial details for audits and after-action reporting.

What We Look For in a Candidate

Bachelor’s degree in Business Administration, Finance, or a related field
6–10 years of experience in program control, financial analysis, or federal contracting
Professional certifications (CPA, PMP, CPCM) are a plus
Strong proficiency in Microsoft Excel; familiarity with Power BI is beneficial
Experience with SAP and Dassian systems preferred
Experience with Earned Value Management (EVM) on U.S. government contracts, in compliance with FAR/DFARS requirements preferred
Effective communication and presentation skills
Strong analytical mindset and attention to detail
Ability to travel occasionally to the Washington, D.C. area

At Lumen, you’ll be part of a collaborative, mission-focused team where your contributions help shape the success of federal programs. You’ll gain exposure to high-impact projects and have opportunities to grow your expertise in a dynamic and supportive environment.

Compensation

Location Based Pay Ranges:

$87,117 - $116,156 in these states: CO.
$91,266 - $121,688 in these states: VA.

Learn more about Lumen's:

#LI-EL1

Requisition #: 338599

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD MARKETING MANAGER (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Liaison with regional sales and product leadership to develop the GTM strategy for Japan.

The Main Responsibilities

Responsible for developing and owning regional Marketing strategy and outcomes for Japan market
Strategize and craft marketing campaigns to realise GTM strategy while maintaining optimum cost per lead ratio
Identify prospective clients and build a strong sales pipeline for the Sales Managers using different marketing channels – LDR/cold - calling, email communications, LinkedIn, referrals and other direct marketing methods 
Find unique ways to attract the attention of C-level executives
Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal
Manage regional budgets and spends
Track lead status on a daily, weekly and monthly basis to check performance against the marketing plan
Own regional events planning, execution and outcomes

What We Look For in a Candidate

Minimum 5 years of Enteprise B2B experience in Regional Marketing in Japan
Experience in Technology / Cybersecurity/ Service provider segment preferred
Strong experience of running Marketing campaigns
Good writing and verbal communications skills

Compensation

What to Expect Next

Requisition #: 337048

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Planning Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The National Data Planning team is accountable for managing capacity for the national data network infrastructure. A Lead Planner on this team is a subject matter expert primarily responsible for working with other planners to formulate projects to procure and install ethernet switch and IP routing telecommunications and information technology hardware, software, and connections to meet demand for data network growth and support new products. The Lead Planner also supports the optimization and right-sizing of legacy networks as older services diminish in favor of newer products.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Execute broad professional knowledge and skills in applying networking theories, concepts, principles, and methodologies within a hybrid service provider telecommunications environment.
Independently plan and carry out assignments in conformance with accepted policies and practices.
Handle workload distribution and track work-in-progress for several junior planners within an assigned regional area of responsibility (AOR).
Manage work intakes per service-level agreements and managerial expectations; be highly responsive to changing company priorities and task escalations.
Monitor capacity consumption dashboards. Ensure prompt action to address any critical needs.
Determine and prioritize monthly and annual capital budget needs within assigned regional AOR.
Arrange training as needed to ensure subordinate planners are competent to perform work.
Assist other Lead Planners when needed.
Perform escalation support for subordinate planners; lead weekly team meetings.
Support automation and reporting development to improve team productivity effectiveness and efficiency.
Regularly pursue opportunities for personal professional skills improvement.

What We Look For in a Candidate

Excellent critical thinking and complex analysis skills. High attention to detail; able to quickly learn new systems, applications, and processes.
Group leader or supervisory experience within a technical engineering, operations, provisioning, or project management team.
Extensive technical knowledge of LAN/WAN internetworking technologies at the service provider level; ability to apply experience with Transport equipment, Ethernet switches, and/or IP routers to perform daily planning tasks.
Excellent organizational and time management skills; capable of organizing and managing multiple complex assignments simultaneously, on schedule and within budget.
Must be willing and able to work both individually and within a team environment to complete projects.
Highly responsive and able to communicate across various levels of the business (i.e., executive, sales, product, engineering, technology groups, cross-functional work groups, customers, etc.).
Highly proficient in PC software and office applications (Microsoft preferred).
Flexibility to work outside of “normal” business hours when needed to meet deadlines.
Project management experience.
Bachelor of Science or higher degree; 10+ years’ networking experience and at least one active professional or technical certification.
Data analytics and/or database administration skills are a plus.

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-PB1

Requisition #: 338666

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR MGR TECHNOLOGY CONSULTING (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Manager, Managed Services, plays a pivotal role in driving the net revenue growth of our Managed Services offerings across the Network, Cloud & Infrastructure, and Security product/services portfolio. This position is also responsible for managing our Advanced Managed Services, which are provided on top of our shared managed services to strategic clients across our product portfolio. Key responsibilities include overseeing the service delivery function, ensuring alignment with business objectives, maintaining client satisfaction, meeting or exceeding contractual SLAs, continuously improving service delivery and operations, and ensuring operational efficiency.

Drive Revenue Growth: Increase managed services revenue through churn prevention and upselling additional services.
Strategic Alignment with Sales: Collaborate with sales teams to develop account strategies and meet with targeted clients to build partnerships and grow services revenue.
Contract Negotiation and Vendor Management: Perform contract negotiations and manage vendor relationships.
Client Relationship Management: Foster strong client relationships and achieve Trusted Advisor status across assigned accounts.
Team Management: Lead a team of Client Service Partners, Technical Account Managers, Technical Operations Managers, and Operations Managers to ensure governance and oversight of managed services operations.
On-boarding and Transition Management: Ensure successful on-boarding and transition of new clients for managed services across network, cloud, infrastructure, and security.
Operational Stability: Promote client operational stability through incident trend analysis, problem management, and the development and execution of cure plans.
Service Level Agreement (SLA) Management: Directly and indirectly manage operational teams to ensure SLAs are met for clients.
Operational Efficiency: Ensure efficiency and effectiveness in the Lumen operational support model through regular audits, contact management, and client-specific support procedure coordination.
Operational Efficiency through Innovation: Drive operational efficiency through platform engineering, automation, and enhancing AIOps capabilities.

Join us in shaping the future of Lumen managed services and making a lasting impact on our clients and the industry.

The Main Responsibilities

Develop and implement the overall service delivery strategy, ensuring alignment with the organization's goals and client requirements.
Manage and mentor the service delivery team, fostering a collaborative and high-performance environment for operational excellence.
Define, track, and analyze service performance metrics, identifying areas for continuous improvement and implementing changes to enhance service quality.
Provide program management expertise in managing Service Level Agreements (SLAs) and other aspects of client contractual agreements.
Ensure the service delivery team coordinates regular client communications, including weekly and monthly reporting, timely crisis management, and resolution.
Develop high-quality and standardized service delivery reporting templates to be leveraged across client accounts, improving efficiency through automation initiatives.
Identify and implement operational process improvements to streamline operations, enhance efficiency, and reduce costs.
Identify and mitigate potential risks to service delivery, ensuring the successful execution of projects and initiatives.
Build and maintain strong relationships with strategic clients, acting as a point of contact and ensuring client satisfaction.
Serve as a 24/7 escalation point for production-impacting incidents for key strategic clients.
Ensure the service delivery team proactively performs client communication to foster a high-touch relationship. Prepare, schedule, and facilitate regular client service reviews according to established best practices. These reviews highlight existing client services, opportunities for new business, the status of account plans, and service levels.
Drive client participation in NPS surveys and achieve high NPS ratings on assigned accounts. Implement account recovery plans for client accounts with detractors.
Communicate effectively with peers, superiors, subordinates, and C-Level Executives both internally and externally with clients.
Facilitate collaboration between internal teams and external stakeholders, ensuring effective communication and alignment to deliver seamless transitions and support services.
Resolve issues pertaining to billing, accounts receivable, credit requests, and billing disputes.
Facilitate the order process for client moves, adds, changes, and deletions.
Coordinate change management activities by liaising with clients, Global Change Management, and the LUMEN Service Center (activities include patching, LUMEN standard maintenance, and client-specific changes).
Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations.
Maintain collaborative relationships with key engineering, sales, and operational organizations.
Manage managed services teams effectively, including personnel, budget, and technology, to ensure efficient and cost-effective service delivery and operations.

What We Look For in a Candidate

Minimum of 10 years of experience in Information Technology and Services.
10+ years of technical experience in professional and managed services of large and complex IT solutions.
Qualified and certified in ITIL / ITSM (IT Service Management) with a proven track record in service delivery management and 24x7 operations.
Comprehensive knowledge of Hosting, Cloud, Network, Applications, Database, and Security technologies.
Proven expertise in transition management for large complex IT outsourcing contracts.
Executive management and presentation skills.
Strong initiative with analytical and problem-solving skills, and the ability to make complex decisions in potentially ambiguous situations.
Excellent interpersonal, organizational, leadership, and client relationship management skills.
Strong team-player with collaboration skills in international, culturally diverse, and virtual teams.
BS level technical degree or equivalent experience; Computer Science or Engineering background preferred.

Compensation

What to Expect Next

Requisition #: 339015

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

LEAD INFORMATION SECURITY ENGINEER-FEDERAL MB (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Information Security Engineer is a member of the Industrial Security team supporting Lumen Government Services and is responsible for performing cybersecurity compliance actives in support of government contracts as well as Lumen Product and Services targeting the Government market. The Lead Information Security Engineer must execute all six phases of the Risk Management Framework (RMF) process in accordance with FISMA, DoD, FIPS, and NIST requirements and policy. Responsibilities include developing RMF documentation (System Security Plan, Security Control Traceability Matrix, Plan of Action & Milestones, various Standard Operating Procedures, Continuous Monitoring Plan, etc), tracking/resolving vulnerabilities, performing continuous monitoring activities, developing security policies, and supporting cybersecurity guidance and compliance related activities. The Lead Information Security Engineer works closely with Lumen government customers (Federal and State), Lumen government program teams, Lumen operational teams, Lumen security teams, as well as Lumen Product and Services teams targeting our government customers.

A successful candidate will have excellent communications skills and experience presenting cybersecurity issues to a wide variety of audiences. The candidate must be able to work independently and as a team leader to develop and execute strategies. The candidate must possess and maintain a broad technical knowledge of current and emerging technologies used within corporate infrastructure and government customer infrastructure.

The Main Responsibilities

Perform as an Information Systems Security Officer (ISSO) for government system
Achieve and maintain ATO (Authority to Operate), as required.
Write System Security Plans (SSP), Plan of Actions & Milestones (POA&M), Continuous Monitoring Plan, Risk Assessments, Privacy Impact Analyses (PIA), and supporting documentation for systems subject to NIST SP 800-53
Lead Security Assessment and Authorization processes and procedures
Manage cybersecurity audits by federal departments/agencies, including third party auditors
Develop and complete continuous monitoring reports and briefings
Interface with appropriate government agencies, company management and employees, customers, vendors, and suppliers to ensure understanding of and compliance with security requirements
Review vulnerability and compliance scan results (Nessus, Qualys, etc), and work with the various team members to remediate vulnerabilities, and track ongoing vulnerability status and remediation activities
Conduct periodic reviews to ensure compliance with established policies and procedures
Investigate and document cybersecurity incidents, as well as provide protective and corrective measures in response to such incidents
Report all cybersecurity incidents to the program Information Systems Security Managers (ISSM) through reports and briefings
Participate in the change management process to ensure changes to software, hardware, and firmware do not adversely impact the security of an environment
Develop, facilitate, and present information security awareness and security training on various customer and corporate security policies
Coordinate and participate in business development opportunities related to cybersecurity compliance to include evaluating Requests for Information (RFI) and
Requests for Proposal (RFP) from government customers and documenting cybersecurity responses
Recommend security best practices and system configuration standards

What We Look For in a Candidate

6+ years or experience performing cybersecurity, certification & accreditation (C&A), or assessment & authorization (A&A) related activities
Excellent oral and written communication skills, collaboration skills, and experience in presenting cybersecurity issues to all levels of management, as well as non-technical staff
Strong work ethic, demonstrated self-starter with the ability to work in a fast paced, team-oriented environment
Uses strong interpersonal skills to build partnerships with stakeholders and peers
Ability to successfully complete Government suitability and/or Government personnel security requirements is highly desired.
Education: Bachelors or equivalent years of experience.
Professional cybersecurity certification (CISSP, CISM, GSLC, CCISO)

Compensation

Location Based Pay Ranges:

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338652

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Software Developer (SAP BRIM) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provide technical direction in the creation, delivery and integration of multiple and moderately complex software solutions. May translate business requirements into specific designs and/or participate in the design, evaluation and selection of IT solutions for software for a specific business process. Establish the current and future use of practice, metrics and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with architectural direction.

The Main Responsibilities

Champion the methodology by demonstrating ownership of all aspects of the development lifecycle
Support and own all areas of responsibility
Consistently mentor others in the production of all artifacts
Influence the work of others in order to drive medium and large projects to successful completion through effective project management, customer interaction, and IT coordination
Effectively estimate the time it will take to perform tasks and influence the team's work to be completed within those timeframes
Mentor others in the business processes implemented in the team's applications in order to provide resolution to support problems
Effectively categorize support problems and respond with the appropriate level of urgency

What We Look For in a Candidate

10+ years of experience with Bachelor's Degree
8+ years of experience with Master's Degree
Lead design and configuration of SAP BRIM FICA, focusing on Collections Management, dunning, interest calculation, and payment processing.
Develop and optimize collection strategies, segmentation, promise-to-pay workflows, and write-off rules.
Configure and manage payment lots, return lots, clearing, and open/residual item handling.
Integrate FICA with payment providers (gateways, credit cards, wallets) and ensure secure processing.
Use BRF+ to build and manage rules, decision tables, and automate workflows across BRIM.
Oversee mass processing activities (dunning, correspondence, adjustments) for high-volume telecom environments.
Collaborate with AR, Billing (CI), Treasury, and other business units to streamline receivables and revenue flows.
Support legacy invoice loading through Convergent Invoicing and monitor CI/CC integration touchpoints.
Customize and extend Fiori applications to enhance usability and operational efficiency.
Define and support RESTful API integrations using Swagger/OpenAPI standards.

Compensation

Location Based Pay Ranges:

#GSS

Learn more about Lumen's:

Requisition #: 338851

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior-Enterprise (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

Location

Allows for Work From Home in Arizona, New Mexico, or Nevada.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

10+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$124,037 - $165,375 in these states: AZ and NM

$130,242 - $173,649 in these states: NV

Learn more about Lumen's:

What to Expect Next

#LI-HE1

Requisition #: 337790

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Development Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the ServiceNow platform.

Location

This position is work from home within the US.

The Main Responsibilities

Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture.
- Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow.
- Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
Debug and optimize integrations for performance, stability, and maintainability.

What We Look For in a Candidate

7+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
Proficiency in JavaScript and ServiceNow's scoped applications.
Experience with MID Server setup and configuration.
In-depth understanding of ServiceNow’s data models and CMDB.
Experience with the SN CSM application/module
Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
Should have the ability to obtain Security Clearance

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 337824

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Enterprise (WORKS FROM HOME, MO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Account Director II Enterprise, you will identify and develop new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Requires at least 50% or more of time conducting sales activities outside of the office.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce preferred.

Compensation

Location Based Pay Ranges:

$107,499 - $143,325 in these states: KS and MO.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338803

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Network Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for a Lead Network Engineer to join the Metro Engineering team to develop network configurations and devices to deliver products within ethernet and IP access networks. This role will report directly into the Director of Metro Engineering and provide expertise in network design and automation.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Interacts with Architecture (IP, and Security), Planning, Operations, Lab, Systems (automation, alarming) to implement equipment and designs necessary to evolve Metro Ethernet Network(s).
Ability to research, write requirements to test hardware and software to ensure interoperability and validation of features, functions and behavior.
Expertise in the certification of equipment, MOPs/network configurations.
Layer 2 - Expertise of ethernet switching equipment and switching architectures used on Lumen's Metro Network(s).
Expert level troubleshooting knowledge with multiple vendor routing and forwarding architectures to resolve possible production issues or design behavior issues.
Solid experience with QoS traffic classification, remarking and per class queuing. Create QoS configurations to meet Product specifications and to resolve production issues.
Coding/Scripting fluency in java, groovy script, perl, python.
Applies advanced engineering and network principles, theories, concepts and technologies to solve complex problems and issues
Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary
Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts
Self-motivated with problem solving capabilities, sense of urgency and accountability

What We Look For in a Candidate

Bachelor's degree in Engineering or a related field or equivalent experience/education
Typically 10+ years related experience or 8+ years related experience with Masters degree
Deep understanding of network protocols (Ethernet, OSPF, BGP, Segment Routing)
Excellent documentation/technical writing skills required
Strong troubleshooting skills
Some level of system administration experience with focus on scripting and tools such as Anisble/Puppet/Cheff, Python, PowerShell etc.

Preferred Qualifications:

MS / M Tech / BS / B Tech degree in Engineering, related technical field preferred, or equivalent work experience
Knowledge of telecommunications, specifically with MEF structures and IP protocols
Experience in large scale data mining and big data solution implementation
Demonstrated ability to adapt to new technologies and learn quickly
Network vendor certification (Cisco IOS, Nokia NOS, Ciena SAOS)
Industry experience with DevOps

Compensation

Location Based Pay Ranges:

#LI-KG1

Learn more about Lumen's:

Requisition #: 338977

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Active TS/SCI with ability to sit for a Poly. Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.

Additional Preferred Qualifications

Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD.

Learn more about Lumen's:

#LI-EL1

Requisition #: 338853

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II- Regional Enterprise Expansion (WORKS FROM HOME, ID, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Location

Allows for Work From Home in Idaho, Montana, or Utah.

Requires at least 25% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: ID, MT, UT.

Learn more about Lumen's:

#LI-HE1

Requisition #: 339019

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (Chai Wan, HK)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - DB Sales (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This advanced role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required.

The Main Responsibilities

Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue.
Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.
Engage internal resources and support personnel to provide an exceptional customer experience.
Leverage the broader sales resource eco-system to drive high impact opportunities.
Work with urgency through all aspects of the sales cycle through closing.
Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.
Provide activity reports as required. Forecast and commit monthly sales volume accurately.
Attend assigned meeting and participate in all company training requirements.
Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

What We Look For in a Candidate

4+ years sales experience
Experience selling similar products and solutions.
Experience selling telecom/telecom solutions.
Advanced sales experience in a similar desk-based or inside/outside role.
History developing new accounts and opening new sales territories a plus.
Ability to conduct an efficient sales call or web-conference.
Prepared, organized and planned approach to daily business pursuits.
Persuasive selling skills and prospecting skills – cold calling, e-mail, social media, messaging, etc.
Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.
Proficiency in Salesforce/CRM.
Work daily with integrity and follow the Lumen Unifying Principles.

Compensation

Location Based Pay Ranges:

$49,613 - $66,150 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$52,101 - $69,458 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$54,579 - $72,765 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338568

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Cybersecurity Asset Management Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is the most peered U.S. communications provider with the 2nd largest global fiber backbone with customers in more than 60 countries. Lumen Security defends a signification portion of the global internet backbone as well as critical communications, technology, and security services for millions of customers. We are seeking a Lead Cybersecurity Asset Management Engineer to guide teams of IT and security professionals in building and maintaining the processes and programs required to secure Lumen’s services. You will lead various security initiatives all designed to secure solutions supporting or providing customer services. This position reports directly to the Product & Platform Security leader and will require strong partnerships with global network engineering, software development, operations, infrastructure, privacy, legal, and product management teams.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Lead security initiatives designed to secure solutions supporting and/or providing customer services
Effectively partner with a diverse highly skilled team of IT and security engineers, architects, and subject matter experts
Work with product owners and development teams to establish complete asset inventories and build in security best practices at the beginning of the product development life cycle
Establish and refine processes and standards for performing security design reviews and regular security assessments (analyze, assess, and remediate) to ensure systems supporting our product lines meet the established software design standards
Implement processes and standards for risk-based analysis and mitigations using threat modeling and related techniques for all in-scope products
Take a leadership role in driving security and privacy/data initiatives and ensure end-state product meets regulatory requirements
Coordinate Security SME support to development teams
Interact directly with the security community regarding vulnerabilities and threats, with focus on areas that may directly impact Lumen’s product lines
Provide leadership on different forums - promoting security awareness, including recommended solutions and staying current on new threats, vulnerabilities and best practices

What We Look For in a Candidate

Bachelor’s Degree or equivalent work experience
Experience partnering with cross-functional teams to deliver widely impactful security initiatives
Demonstrate excellent judgement in prioritizing security efforts using a risk-based approach
Experience capturing customer requirements for solution development
Strong communication with ability to effectively communicate with and present to multiple audiences from engineering to business unit leadership
Comfortable dealing with ambiguity and conflicting priorities
Flexibility and the ability to improvise when needed
Established history of effectively managing large initiatives through completion/operations
Ability to lead and foster continuous innovation and consistently improving organizations
Strong quantitative and analytical abilities with a firm foundation on metrics that not only track activity but also quantify the impact of security initiatives on the financial, growth, and performance of the business
Demonstrate knowledge of security technologies, including Axonius, Tenable, Wiz and CrowdStrike
Experience working with a CMDB such as ServiceNow
Working knowledge of regulatory requirements and government security standards such as FedRAMP and Controlled Unclassified Information (CUI) standards, along with best practices such as NIST Cybersecurity Framework (CSF), ISO 27001-27002, ISO 22301, PCI, SOC 1 & SOC 2 and other applicable security and privacy laws.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 337710

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Technician I (COLUMBIA, MO, US, 65201)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,500 - $53,500 in these states: MO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 336626

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Operations Technician II Federal (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

ndividual will perform position in the GSD NOC on U.S. Government owned networks.

Hybrid
Denver area, CO as primary location.

Hours are for the 3rd shift (9:30 pm – 7:30 am MT).

**Applicants selected will be subject to a government security investigation and must meet eligibility requirements and either currently possess an active security clearance or be clearable to obtain one.

**US Citizenship required.

The Main Responsibilities

• Strong working knowledge and experience on DWDM Trasnport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols).
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc).
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments.
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly.
• Interface with fiber vendors, telecom providers and other entities on complex technical matters.
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions.
• Review and interpret EDPs and as-built engineering documentation.
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.

What We Look For in a Candidate

Basic Qualifications:

• Minimum of 3+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS.
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment.
• Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent.
• Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations.
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
• Ability to relate technical issues to management and Gov't personnel.
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms.
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure.
• Demonstrated ability to train, coach and develop technical skill set of shift technicians.
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative.

Education
Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$59,850 - $79,800 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-MB1

Requisition #: 337393

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Operations Technician III Federal (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Individual will perform position in the GSD NOC on U.S. Government owned networks.

Hybrid
Denver area, CO as primary location.
Hours are for the 2nd shift (2:30 pm – 10:30 pm MT).

**US Citizenship required.

The Main Responsibilities

• Strong working knowledge and experience on DWDM Trasnport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols).
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc).
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments.
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly.
• Interface with fiber vendors, telecom providers and other entities on complex technical matters.
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation.
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.

What We Look For in a Candidate

Minimum Qualifications
• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
• Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
• Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$75,994 - $101,325 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-MB1

Requisition #: 337542

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate Senior (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Advocate Sr is a customer facing role aligned to our Inside and Mid-Market Customer Segment. Revenue retention for the Inside/Mid-Market customer base will be at the forefront of this role, along with strict adherence to activity metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have the ability to act in a mentor/leadership capacity, and ensure they are prepared to actively engage and participate to solidify and grow those skills.

The Main Responsibilities

Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.
Mentor/Training/Coaching Expectations – The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members.
Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership.
Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.
Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.
Completes all required training activity in a timely manner without additional follow up
Escalation Management as part of individual base of accounts or team when additional assistance is required
Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers.
Complex account base mix – The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing >10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)
Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary
Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month
Manage risk to Customer’s success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation

What We Look For in a Candidate

5+years of customer success or account management experience
Experience managing Inside and/or Mid-Market accounts
Ability to manage accounts end-to-end without intervention from Sales counterparts (i.e., CS Only accounts)
Ability to meet stated targets (Retention, MRR, Write-down, Gainsight activity) consistently
Ability to manage a robust funnel of Retention, Product Migration, and MAC opportunities; as well as keeping funnel managed and cultivated month over month

Education:
Bachelor’s degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience

Compensation

Location Based Pay Ranges:

$62,843 - $83,790 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$65,993 - $87,980 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$69,132 - $92,169 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-MR1

Requisition #: 338995

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

The Main Responsibilities

Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation, and approvals of tools and technologies to improve efficiencies, reduce costs and increase customer satisfaction.
Create and maintain reports for patch compliance and system audit data.
Participate in ongoing operational projects.
Provide recommendations for system automation.
Troubleshoot hardware and software issues as they arise. Document issues and associated resolutions to problems.
Participate in OS patch management and coordination.
Develop and test Windows security patch packages.
Troubleshoot Windows OS and Microsoft application security patch installations.
Ongoing maintenance & administration of assigned systems.
Adherence to policies, processes, and procedures within your areas of responsibility.
Assistance with the execution of projects related to areas of responsibility.
Evaluate, build, integrate, test and prepare systems for operational use and patches for rapid remediation and deployment.

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include computer network operations, network access and protection techniques and technologies, software coding, encryption, and cross-domain solutions
Knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
Available 24/7 for Network Outages and Maintenance window work.
Must be willing to work rotating, on-call, and or work after hours as needed.
Candidate must be a US Citizen with an active DoD TOP SECRET/SCI Level clearance

Preferred Qualifications:

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science and experience, or a strong interest in, the cybersecurity field.
5+ years of experience in Information Security, Information Assurance (IA), or Cyber Security programs.
5+ years of experience with system security concepts, system security assessments, threat and vulnerability management, penetration testing, vulnerability assessments, vulnerability mitigation, and/or implementing and managing penetration testing tools.
5+ years of experience in reporting status and recommendations for improvements to either federal government or commercial leadership. Develop and implement patch management methodologies using various automation toolsets
Demonstrated ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, define requirements, present options/recommend solutions, follow-up, and customer focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities

Compensation

Location Based Pay Ranges:
$91,266.00 - $121,688.00 in these states: VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 336688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Systems Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead IT Systems Engineer - Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical Network & Data Communications Network (DCN) and Internet Protocol (IP) backbone integral to the management of the network. The Network Engineer will reside on site.

The Main Responsibilities

Develops and supports the transition plans associated with these activities and support laboratory-enabled execution activities – protection of the Optical Network & DCN will require analysis of vulnerabilities.
Assumes operation and maintenance responsibility for the optical network – includes setup, configuration, and writing of scripts to ensure regular backup images are created.
Manage all aspects of network operations related to performance and fault management.

Essential functions include the following:

Provide technical support for network and system installation and maintenance.
Coordinate with configuration management and implementation teams.
Monitor network operations and security posture.
Maintain network status and trouble logs.
Identify and diagnose network problems
Identify network elements causing network degradation or failure.
Determine and execute corrective actions on a real-time basis.
Execute reporting functions and data input associated with network management.
Evaluate trend analyses.
Identify network performance improvement opportunities and forward recommendations to engineering for analysis.
Routinely evaluate the network baseline to identify and resolve unplanned changes to the baseline.
Manage the network operations Quality Control (QC) program.
Provide functional guidance, technical support, and training to network operations staff.

What We Look For in a Candidate

Skills:

Ability to interface in a professional manner with management and customer is essential.
Flexibility with regard to work levels and shift accommodation is imperative.

Education and Experience:

Bachelors degree in Engineering, Electronics, Software, or Networks, or a related technical or vocational education or equivalent experience.
Six or more years applicable work experience.
Demonstrated experience with SONET based, metro fiber networks, next-generation DWDM systems, FLEX and IP based systems.
Previous experience with broadband circuit maintenance/restoration, provisioning databases and circuit activations.
Previous experience and ability to relate technical issues to management and Government personnel.
Prior experience with Nortel, Cisco suite of optical network equipment and network management systems.

Security Requirements:

US Citizenship required.
Active TS/SCI with Poly.
Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation).

Other Requirements:

Must have a valid driver’s license have a clean driving record.
Some local travel required.

Compensation

Location Based Pay Ranges:
$114,082 - $152,109 in these states: VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 337630

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Logistics Mgmt Specialist-Public Sector (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Sr. Logistics Management Specialist-Public Sector, you will perform fulfillment activities associated with picking, packing, and shipping daily. Manage all equipment and supplies inventory as needed for item and order packing. Perform all transactions in the warehouse management system. Aptitude to master and perform all functional and systems tasks related to receipts, returns, repair, outbound, and cycle counts, and be well-versed in end-to-end warehouse operations. Skill to train employees and new hires on systems and processes when required and operate as an informal lead on the warehouse floor, directing efficient material flow. Ability to operate as the backup to the warehouse manager when absent. Maintain established productivity standards utilizing metrics to monitor progress in all assigned duties. This role will support several legacy government contracts within the federal space, to include future government contracts. The role will play a vital part of contract and mission success and have direct impact on customer operations.

The Main Responsibilities

Load and unload materials as required, confirming shipments against load Bill of Lading. Open crates, boxes, cartons, and other containers and validate part numbers, quantities, and serial numbers against material pack list. Perform material receipt transactions in SAP system to close open receipt line and show material received in the warehouse. Store received material in storage location and complete SAP system transaction confirming material is stored in an assigned storage location. Identify exceptions such as shipping errors from vendors, and initiate exception process.
Pick orders from daily requisitions and complete SAP system transactions confirming parts, quantities, and serial numbers being removed from on-hand inventory. Verify, pack, and create associated shipment documents and ship orders utilizing UPS WorldShip for parcel shipments or freight carriers LTL shipments. This requires continuously monitoring the queue in the system and occasionally working exceptions through the process.
Perform daily cycle counts and inventory reconciliations matching physical inventory counts to SAP on-hand balances. Review and investigate system variances via SAP transactional history research and make appropriate system corrections/updates to sync SAP inventory balances. Restock/replenish inventory stocking and forward picking locations including warehouse restack and product relocations. Perform all inventory bin transfers and transactional updates in SAP system to complete material movement to final location.
Receive RMA, de-install, and field returns. Validate part, quantity, and serial number against return paperwork and process receipt transaction in the Equipment Return Tool and SAP systems using the determination from the tool to properly receive into Stock, Spares, Excess, or Recycle. Determine and diagnose item or serial number issues and errors impacting system receipt and processing and use notification tool to record and communicate existing issues. Review SAP item transactional history to apply corrective actions or request additional assistance.
Identify and work through exceptions, including system issues, data inconsistencies, and other issues that may come up. This requires interacting with others in the team and with other departments as appropriate.
Train new employees, help other associates troubleshoot issues—whether system or process-related.
Perform periodic on-call after-hours shipment requests. Required to lookup requested items in SAP systems and perform necessary system/order transactions to correctly remove items for shipment. Perform customer service activities including written and verbal communication to resolve customer issues and requests such as order disposition, expedited shipping, freight/parcel issues.
Analyze and coordinate the logistical warehouse functions of the organization, including purchasing, shipping, receiving, inventory, and storage.
Manage the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal.
Oversee and manage logistics, warehouse, transportation, and customer services.
Strategically plan and manage logistics, warehouse, transportation, and customer services.
Direct, optimize, and coordinate the full order cycle.
Liaise and negotiate with suppliers, manufacturers, retailers, and consumers.
Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency.
Resolve any arising problems or complaints.
Supervise, coach, and train warehouse workforce.
Comply with laws, regulations, and ISO requirements.
Prepare and manage the logistics warehouse packing materials budget.
Implement warehouse health and safety procedures.

What We Look For in a Candidate

Requirement’s:

Must be willing and able to receive and maintain a Department of Defense Government Security Clearance.
High School Diploma/Technical Training
3+ years warehouse experience is required, including operating directly in warehouse management systems
Able to operate a forklift, load and unload materials, and have the ability to lift up to 50 lbs.
Motivated self-starter able to lead, work individually or within a team setting, and have the ability to monitor, direct, and work from logical inventory work queues.
Ability to learn systems and processes quickly, and to communicate effectively to address issues
Adept at identifying items by mfg. part number and serial number when applicable.
Strong analytical, conceptual, and problem-solving skills and very good oral and written communication skills.
Flexible in job tasks, and have the ability to perform on-call and call-out duties 24 X 7 on a rotational basis
Proficient in computer systems knowledge and skills, as well as experience with Outlook, Excel, and Word applications
Experienced in warehouse fundamentals including knowledge of best practices, and procedures of material receipt, order fulfillment, RMA returns, and inventory management
Team player with the ability to collaborate effectively with colleagues and other departments
Expert communicator with strong verbal and written communication skills

Preferred

Experienced working in large volume distribution centers
Experienced with SAP and SAP WM systems
Experience and knowledgeable handling telecommunications materials and equipment

Compensation

Location Based Pay Ranges

$51,563 - $68,750 in these states: VA

Learn more about Lumen's:

#LI-DN1

Requisition #: 338657

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Operations Technician III - Federal (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

ndividual will perform position in the GSD NOC on U.S. Government owned networks.

Hybrid
Denver area, CO as primary location.
Hours are for the 2nd shift (2:30 pm – 10:30 pm MT).

**US Citizenship required.

The Main Responsibilities

• Strong working knowledge and experience on DWDM Trasnport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms

What We Look For in a Candidate

Basic Qualifications:

• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
• Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
• Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

Compensation

Location Based Pay Ranges:
$75,994 - $101,325 in these states: CO.

Learn more about Lumen's:

#LI-FP1

Requisition #: 338205

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Engineer position will require both technical expertise and project management competency. Will be located at a Government location.

The Senior Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

Provide on-site support for Government NOC M-F, (0600 -1200)

The Main Responsibilities

Provide necessary coordination, support and technical assistance to the Customer NOC to enable situational awareness of all customer services within Lumen.
The engineer will serve as the interface between Lumen and Government POC regarding planned and unplanned maintenance events, incident response by identifying which Lumen transport circuits are impacted by an event.
Attend daily Government meetings and provide information on maintenance activities and impact on the Government Network
Provide NOC support to apply Lumen transport expertise to ensure trouble ticket accuracy.
Develop strong relationships with colleagues and stakeholders to enhance teamwork, trust and transparency.
Experience in analyzing problems to determine root cause and implementation of corrective actions is required.
Must be able to provide accurate written and verbal communication.
Ability to provide the proactive status of assigned work, ability to estimate the level of effort for future work and accomplish tasks with minimal guidance.
Strong communication and critical thinking skills with the ability to work in collaborative environment.

What We Look For in a Candidate

Education and Experience:

Bachelors degree or equivalent education and experience.

Security Requirements:

Active TS/SCI minimum security clearance required.
Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

5+ years of related experience.
Strong Communication skills.
Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint).
PMP Certification is a plus, but not required.
Must have a current valid driver’s license.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266.00 - $121,688.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-DN1

Requisition #: 335967

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Internal Auditor (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Internal Auditor will execute complex internal financial and/or operational audits and risk assessments. This role assists in audit and SOX planning activities, prepares audit and SOX test plans and audit and SOX workpapers, and understands the specific risks to be evaluated. The role will also assist in developing formal written reports to communicate audit results to management and identify recommendations as appropriate.

Internal Audit’s mission at Lumen is to support the Audit Committee and management through objective risk-based assurance and advisory services designed to add value and improve the operations of Lumen. As part of the global team, you will have the unique opportunity to understand different business process areas across a global technology company. You will engage with varying layers of leadership to evaluate day-to-day operations and financials and translate risks to big picture issues that directly impact the business and Lumen’s customers. You will learn to use big data and develop analytics to support audit findings and provide management meaningful information. You will be involved in the SOX 404 program to evaluate and test controls to help ensure Lumen can effectively meet its financial objectives.

Work Location

This position has been designated as fully remote in the U.S.

The Main Responsibilities

· Assist with audit and SOX engagement planning activities including conducting interviews, documenting the process and control assessment, and developing audit objectives, detailed test plans, and audit scope.

· Execute audit and SOX testing and document test work performed, root cause analysis, summarized test results, and conclusion within workpapers.

· Participate in systems implementation and process improvement projects.

· Communicate with internal audit management regarding testing status, audit issues and deadlines.

· Assist the SOX team with the evaluation of financial and/or IT processes and controls across various areas of the business, as needed.

What We Look For in a Candidate

· Bachelor’s degree in accounting or other business discipline

· At least three years of relevant experience in internal audit with a large company, risk consulting, or external audit.

· Attention to detail with good organizational capabilities.

· Ability to effectively communicate and build relationships with control owners and other business partners.

· Demonstrated ability to work in a fast-paced, constantly changing environment, with an exceptional eye for detail

Compensation

Location Based Pay Ranges:

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-HR1

Requisition #: 338164

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Field Technician (COLORADO SPRINGS, CO, US, 80906)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The position interacts with Lumen customers professionally and courteously, remotely or in person to review and discuss service order requirements. Persons in this position will be expected to: evaluate customers’ service needs in addition to recognizing and suggesting additional/alternative services as appropriate. The position installs, repairs, and tests residential and small business telecommunication services and broadband products and services. These responsibilities include enabling wireless/wired networks on company-approved modems/routers, connecting wires and cables to terminals, and attaching/detaching various kinds of hardware to wires, cables, buildings, poles, and inside facilities from the cross-connect or serving terminal up to and inside the customer’s home.

This is an entry-level position with no experience required and be willing to work outside. Also, the ideal candidate will have some customer service experience and some related experience. Please review What We Look For in a Candidate below for additional details.

Location and Schedule

This is a full time position located in Colorado Springs, CO. The schedule is an 8-hour shift typically between 7:00am – 7:00pm. When required, there is mandatory overtime up to 8 hours/week. May also require weekends and holidays.

The Main Responsibilities

Install, maintain/repair, remove, rearrange, program, test, and troubleshoot residential/small business products and services, including but not limited to POTS, HSI, Networking, and fiber from the cross-connect or serving terminal into the customer’s premise.
Set up, reconfigure, maintain, and troubleshoot customer’s wireless/wired home network, including but not limited to wireless modems; LAN peripherals such as Wii; printers; IPTV; and other wired and wireless communication devices linked into the home network.
Complete various splicing connections on new and existing cable, fiber, wire and connects wires and cables to terminals, and attach/detach various kinds of hardware to wires and cables. This includes cabling various electronic components (e.g., routers, computers, TVs, stereo systems, and home entertainment systems) and installing/maintaining/repairing inside wiring and jacks.
Utilizes hand tools, power tools, and specialty tools, including test equipment (i.e., VFL, ONX, OTDR) and/or laptop computer to install or repair and confirm product/service functioning properly, to troubleshoot and take appropriate action, and/or to coordinate repair and service issues with the applicable test center or other designated employees.
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
Complete a designated amount of work in a specified timeframe with a high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
Interact with customers professionally and courteously via telephone and on the premises. Review and discuss service order requirements with customers, evaluating customers’ needs in addition to recognizing and suggesting additional/alternative services as appropriate.
Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration. Test equipment, lines, and services to verify proper installation and/or repair.
Identify/explore additional revenue generation opportunities.
Work well with others to achieve common goals and to foster a cooperative climate, as well as work independently in the field with little supervision.
Uses laptop for various purposes, including but not limited to checking email, reviewing ticket or circuit information, and running test routines.
Work with telecom color-coded wires and cables. Work with basic electricity, as it relates to telecommunications.

What We Look For in a Candidate

Able to work varying shifts and hours including possible mandatory overtime, weekends and holidays. May be assigned to work out of town for varying lengths of time.
Requires a valid state driver’s license and a satisfactory driving record.
Able to climb and work at elevations (e.g., from ladders, poles) exceeding 18 feet.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
Able to work in confined spaces (e.g., attics, crawl spaces).
May perform strenuous physical activities including, but not limited to lifting objects that weigh up to 75 pounds.
Able to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
High school diploma
0 to 2 years of experience

Compensation

Pay Ranges

Minimum hourly rate: $23.28
Maximum hourly rate: $34.92

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see Enhanced Premise Technician)

#LI-CS2

Requisition #: 338852

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Principal Architect (DWDM) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Innovation Lead, the Principal Architect will spearhead the development of new optical products for Lumen, driving forward cutting-edge solutions that enhance the company's technological capabilities. This role involves effectively communicating both technical and financial benefits to peers and C-level teams, ensuring that all stakeholders are aligned with the strategic vision. Additionally, the Principal Architect will act as an industry leader, guiding optical vendors towards creating products and services that will benefit Lumen over the next 1-3 years, thereby positioning the company at the forefront of innovation and excellence.

The Main Responsibilities

Optical Strategist: Design next-generation Optical Transport networks
Visionary: Envision future optical network over a 1-3 year horizon and turn them into reality
Standard Bodies Participation: Engage in standard bodies such as an MSA, IEEE, OIF, Open ROADM, etc., to drive Lumen’s initiatives
RFP Leadership: Lead complex Request for Proposal (RFP) for new optical technical initiatives
Business Case Development: Develop business cases to support architectural designs and decisions
Data Mining and Trending Analytics: Utilize strong data mining skills to extract network data and present current and trending demands
Cost Model Derivation: Derive marginal and long-run average cost models to support corporate financial models and capital planning
Automation Vision: Create an automation vision for the Optical Product line
Architectural Recommendations: Recommend architectural ecosystems to support Optical products 9.
Original Mindset: Think, how can we do this?

What We Look For in a Candidate

Bachelor’s degree in electrical, optical, or Telecommunication engineering, or 10+ years of equivalent experience and training.
Master of Business Administration, or 10+ Years of equivalent experience in financial modeling
Strong analytical approach to solving problems
Willing to tackle ordinary problems and propose extraordinary results
Experience communicating technical solutions from C-Level to entry level employees
Has been the technical subject matter expert that has successfully led a new Product introduction into the production network
Strong data extraction and analytic skills using tools like SQL and PowerBI

Preferred Qualifications:

Knowledge in the following areas: TDM, Synchronization, Quantum Encryption
Participation in at least one standard body

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338903

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

In this role you will be part of a team that is responsible for the architecture, engineering, deployment and maintenance of network technology. You will also be working with the software development team to plan and support the deployment of software applications.

Engineers are expected to identify and design solutions for issues involving: new features, interoperability, vulnerability, system limits and constraints facing the platforms and products. In addition, engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors and peers to anticipate, define, and pursue these capabilities.

A successful engineer is a strong communicator and relationship builder, who uses soft skills to persuade stakeholders to: achieve consensus, obtain commitment, and take action. The engineer is a de-facto leader in the organization and is committed to directly mentoring junior engineers and technicians, while consistently demonstrating behaviors aligned with our core values.

The Main Responsibilities

Research, evaluate, engineer, develop, troubleshoot and support solutions and infrastructure for network deployments.
Defines and executes repeatable test procedures, creation of technical documentation and delivery of standards for implementation.
Assess operational business processes to ensure security is appropriately integrated.
Directly engages in advanced troubleshooting and delivery with stakeholders.
Assess potential risks with new applications and products and provide security requirements and recommendations for risk mitigation to help the business succeed with their projects.
Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems.
Ensure reports and findings are delivered in a timely and appropriate manner to management, operations and executive leadership.
Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation.
Coordinate activities across multiple departments and business units.

What We Look For in a Candidate

Undergraduate degree in Computer Science, Engineering, related field, or equivalent experience.
6+ years of progressively expanding responsibilities and experience in networking, technology management, or security operations.
A confident and mature individual with a high degree of energy, enthusiasm and can-do attitude to achieve outstanding, timely, and quality results and operate at the highest levels of excellence.
Must have broad technical knowledge of current and emerging technologies.
Proven experience with network design, configuring and troubleshooting of routed and switched networks, TCP/IP, Ethernet, VLAN, IPSec, VPN, and Firewalls.
Experience with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Active TS clearance with current SSBI/T5R investigation & CI Polygraph.

Compensation

Location Based Pay Ranges:

$91,266 - $121,688 in these states: VA.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338214

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CX Business Analyst (HOME, PL)

About Lumen

The Role

Lumen’s Experience organization is looking for a CX Business Analyst to join our Insights and Innovation Business team. This is an unparalleled opportunity to gain hands-on experience in a dynamic environment, supporting the CX backbone of Lumen's AGT group and learning the go-to market functions of a Telco/Tech corporation.

The CX Business Analyst will play a crucial role in helping build the customer experience insights data to inform business decisions and improve our go-to-market strategy. Responsibilities include structuring all relevant data points, analyzing customer-related data from surveys and other Voice of Customer (VoC) sources, creating standard reporting to enable the Business in the decision-making process.

This exceptional role offers an opportunity for an ambitious professional to experience working in a global technology company headquartered in the USA, while being part of a Polish-based team located in our Poznan office.

Working hours: 1pm - 9pm CET / 2pm - 10pm CET

Location: Remote work from Poland

The Main Responsibilities

Create a solid reporting structure to inform Lumen’s key stakeholders on CX/PX trends and correlations with the Experience.
Infuse deep financial domain expertise to better measure the impact experience has on our North Star priorities.
Partner with Lumen Finance and rest of AGT organizations, including PMO and REO to ensure alignment in how CX insights are used across AGT and Lumen.
Help build PBI reporting to deep dive into CX analyses.
Work together with AI CX engineers to define AI rules and prompts based on CX insights to ensure alignment with Lumen’s strategy.
Build CX analyses to support the AGT business decision making process and provide insightful CX, PX data points and their correlation to Lumen’s financial results.
Ensure effective delivery of data and insights for the key AGT ROBs (townhalls, AGT goal setting, CX monthly results, etc) as key CX analytics representative.

What We Look For in a Candidate

Experienced in CX analytics as well as financial models; Sales/GTM Finance background preferred.
Independent worker with a proven track record of delivering impactful results and driving business value.
Strong strategic mindset and problem-solving skills; critical thinker.
Excellent English communicator with a history of successful stakeholder relationships; international corporation experience is a plus.
Strong interpersonal, time management, and facilitation skills; thrives in fast-paced environments.
Focused on continuous improvement through process simplification and automation using technology.
Proficient in solving complex data and analytical challenges; adept at evolving reporting to drive impact.
Highly skilled in advanced Microsoft Excel functionality and PowerBI; Power Query or SQL experience is a plus.

Requisition #: 338751

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Product Security Coordinator (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Product Security Coordinator, you will play a crucial role in ensuring the security and integrity of our organization's products, digital assets, and information systems. You will bridge the gap between the technical and product teams, using your expertise in cybersecurity and business analysis to identify risks, analyze security requirements, and implement effective solutions. Your responsibilities will involve collaborating with various stakeholders, conducting thorough analysis, and offering actionable insights to enhance our overall cybersecurity posture.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Collaborate with stakeholders from different business units to understand their cybersecurity needs and translate them into actionable requirements.
With the Product Security Architect, you will analyze and document security controls, technologies, and strategies to mitigate risks and improve the overall security posture.
Perform risk assessments, threat modeling, and gap analysis to identify potential security weaknesses and propose mitigation plans that align with the business requirements.
Support the development and implementation of cybersecurity policies, standards, and procedures aligned with industry best practices and regulatory requirements.
Aid in the design and implementation of secure systems, networks, and applications by working closely with cross-functional teams.
Collaborate with IT teams to ensure the integration of security requirements into project lifecycles and system development processes.
Stay up to date with emerging cybersecurity threats, technologies, and trends, and aid in providing recommendations on relevant security solutions.
Prepare and deliver reports, presentations, and documentation related to cybersecurity initiatives, progress, and outcomes.
Manage Platform and Product Security ServiceNow queue for security onboarding requests.
Aid in facilitation of quarterly meetings with stakeholders and product onboarding activities with various IT teams.
Create, track, and manage JIRA work-items within defined sprint cycles. Incorporate feedback from stakeholders into new work items for prioritization.

What We Look For in a Candidate

Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CISSP, CISM, CEH) are helpful.
5+ years as an IT business analyst, preferably in a cybersecurity or information security context.
In-depth knowledge of cybersecurity principles, best practices, and regulatory frameworks (e.g., GDPR, ISO 27001).
Strong analytical skills with the ability to gather, interpret, and articulate complex technical and business requirements.
Familiarity with risk assessment methodologies, threat modeling, and vulnerability management.
Excellent communication and people skills to effectively collaborate with diverse stakeholders, including technical and non-technical teams.
Proficiency in utilizing business analysis tools, techniques, and documentation standards.
Knowledge of IT project management methodologies and experience working in Agile or Scrum environments.
Strong problem-solving abilities and the capacity to work independently as well as part of a team.
Dedication to maintain confidentiality, integrity, and ethical standards in handling sensitive information.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 337713

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal User Experience Designer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen's Enterprise User Experience Design & Research Team is seeking a Senior User Experience Designer with a solid foundation in UX. The Principal User Experience Designer will help create and improve B2B enterprise experiences. The Principal User Experience Designer will help reimagine and reinvent experiences to power the 4IR (Fourth Industrial Revolution) that supports the workflows and needs of our customers across the LBGUPR (learn, buy, get, use, pay, renew) journey. This position will have a tremendous opportunity to directly influence and lead the user experience and strategy for the areas they support.

The ideal candidate will thrive in an environment that requires self-direction, strong problem-solving skills, and innovative thinking paired with effective collaboration and clear communication. This individual is both highly analytical and highly creative with solid presentation skills. This individual can juggle a few projects while delivering high-quality work to the team(s) they support. This individual can justify their design decisions through clearly articulated rationale backed by an understanding of user-centered design techniques and methodologies.

Location

This is a Work From Home position available from any US-based location. US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Identify new problems, opportunities, and desired outcomes for your team to solve.
Push for strategic research that will help share the areas your support.
Provide mentoring and coaching to more junior designers.
Provide leadership and guidance around project scope to more junior designers.
Balance existing UX patterns with platform-specific patterns to ensure a consistent and intuitive experience.
Advocate for Lumen's end-users throughout the entire product development lifecycle.
Establish, document, and validate design assumptions.
Provide strong design direction to other designers on the team and encourage creative use of existing design principles and visual frameworks to product design, and where appropriate, new styles and patterns that are visually cohesive with the rest of Lumen’s products.
Help guide more junior designers with recommendations related to accessibility and inclusive design.
Solve design problems of the highest scope, complexity, and ambiguity.

What We Look For in a Candidate

15+ years of user-centered design techniques and methodologies
Bachelor's Degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field
A portfolio or case study that can be used to demonstrate your experience
Comfortable and familiar with one or more of the following design tools: UXPin, Adobe XD, Balsamiq, MURAL
You have an expert-level set of tactical user experience skills, strategic influence, and understanding of visual/UI design.
You build consensus amongst peers and stakeholders on product decisions to drive projects forward.
You have an expert-level understanding of design principles, including best practices for inclusive design/accessibility, mobile, and responsive web design.
You can explain the most complex features/problems simply.
You can drive divergence and convergence for strategic work at a more holistic level.
You solicit feedback from other designers as a tool for teaching different methods and benefits of good critique.
You're comfortable facilitating debate and building consensus between strong points of view from multiple stakeholders.
You consistently hold designers accountable for examining their choices through the lens of data.
You guide conversations to remove blockers and encourage collaboration across teams.
You're familiar and comfortable working within an Agile team using SAFe.

Compensation

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JS1

Requisition #: 338949

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead User Experience Designer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen's Enterprise User Experience Design & Research Team is seeking a Lead User Experience Designer with a solid foundation in UX. The Lead User Experience Designer will help create and improve B2B enterprise experiences. The Lead User Experience Designer will help reimagine and reinvent experiences to power the 4IR (Fourth Industrial Revolution) that supports the workflows and needs of our customers across the LBGUPR (learn, buy, get, use, pay, renew) journey. This position will have a tremendous opportunity to directly influence and lead the user experience and strategy for the team/area they support.

The Main Responsibilities

Identify new problems, opportunities, and desired outcomes for your team to solve.
Push for strategic research that will help share the areas your support.
Provide mentoring and coaching to more junior designers.
Understand the importance of research, design thinking, and storytelling and how they help determine what solutions you design.
Effectively collaborate with Product and Development partners to bring experiences to life.
Design simple and elegant experiences for complex solutions.
Advocate for Lumen's end-users throughout the entire product development lifecycle.
Establish, document, and validate design assumptions.
Maintain and suggest evolutions of our design principles and existing style guides with a holistic consideration of our future experiences.
Create tactical and strategic deliverables for the areas you support (i.e., JTBD, UX scorecards, competitive evaluations, user flows, low fidelity wireframes, high fidelity mockups, prototypes, etc.) that solve real user problems and achieve the desired outcome(s).
Proactively expand your own knowledge around inclusive design and accessibility.
Be comfortable juggling multiple projects and partnering with stakeholders to set clear expectations around timelines and deliverables.

What We Look For in a Candidate

8+ years of user-centered design techniques and methodologies
Bachelor's Degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field
A portfolio or case study that can be used to demonstrate your experience
Comfortable and familiar with one or more of the following design tools: UXPin, Adobe XD, Balsamiq, MURAL
You have a robust set of tactical user experience skills, a solid strategic influence, and a solid understanding of visual/UI design.
You rapidly understand project requirements, frequently fill in gaps of understanding, and accurately list trade-offs.
You have an expert-level understanding of design principles, including best practices for inclusive design/accessibility, mobile, and responsive web design.
You’re confident in your design decisions and able to communicate them with stakeholders in languages they understand.
You can diverge and converge on ideas quickly and effectively.
You solicit feedback from other designers as a tool for teaching different methods and benefits of good critique.
You're comfortable driving and facilitating conversations/interviews/workshops with stakeholders to further understand the problem space you work within and the users you design for.
You socialize your learnings with the rest of your team in a thoughtful, articulate way to enhance everyone's understanding of our products and users.
You challenge your team's understanding of the problem space and/or desired outcome(s).
You're familiar and comfortable working within an Agile team using SAFe.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338946

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Business Process Analyst - Automation Lab (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen AGT Organization, led by the Chief Revenue Officer, is building a new team (AUTOMATION LAB) to leverage emerging technologies within the Artificial Intelligence field to reengineer existing business processes and reimagine how we go to market with these technologies. The AUTOMATION LAB will sit within the AGT Commercial Excellence Function, and will partner with Sales, Customer Success, Solution Architecture and other AGT functions across all Lumen’s GTM segments – Large Enterprise, Mid-Market, Global Partner Sales, Wholesale, and Public Sector. The Lead business process analyst will report to the SR DIR AUTOMATION LAB. The AUTOMATION LAB team will identify, design, develop, and implement AI solutions to transform and drive continuous improvements across business processes and ways of working within the AGT organization. Specifically, the Lead Business Process Analyst will collaborate with AI technical specialists to redesign workflows and integrate AI into business processes where it adds value.

The Main Responsibilities

Help develop the framework for identifying which processes and workflows should / can be automated in part or whole using AI technologies. Develop the commercial and technical framework to be used to identify and prioritize processes to be automated to improve outcomes – speed, level of effort, cost.
Help reengineer and optimize processes and workflows by partnering with AI technology specialists to integrate AI technologies into processes and workflows.
Collaborate closely with IT, Data Science, Operations, and AI technology specialists to gather requirements and integrate AI solutions into the existing technology stack.
Act as a change agent in AGT for AI-driven workflows. Collaborate cross-functionally to develop communications plans and training programs to help employees adapt to the new tools and processes.
Help to establish key performance indicators (KPIs) to measure the impact of these process automation projects on business outcomes.
Regularly report progress of process automation projects to senior leadership and other stakeholders. Communicate successes, lessons learned, and opportunities in a clear, non-technical manner.

What We Look For in a Candidate

Bachelor's degree in a related field or equivalent years of experience and expertise. Master’s or relevant advanced degree is preferred.
5+ years of experience in roles involving technology-driven process improvement, with at least 1-3 years in AI/ML projects or digital transformation initiatives
Knowledge of artificial intelligence and machine learning concepts (supervised, unsupervised learning, NLP, computer vision, etc).
Experience linking AI solutions to business strategy and demonstrating tangible business value (e.g., cost reduction, revenue growth, customer satisfaction improvements).
Capable of being involved in multiple projects in parallel using agile or hybrid methodologies. Demonstrated ability to work cross-functionally to deliver complex projects on schedule.
Excellent analytical thinking to interpret large datasets and model outputs. Creative problem-solving aptitude to tackle complex process challenges with AI-driven solutions
Outstanding communication skills, both written and verbal.
Enthusiasm for continuous learning and staying current with technological advancements. Adaptable to rapidly changing tools or project requirements. A track record of implementing new technologies or driving innovation in a dynamic environment

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-SJ1

Requisition #: 339076

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead AI Technologist (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Lead AI Technologist will report to the SR DIR AUTOMATION LAB. The AUTOMATION LAB team will identify, design, develop, and implement AI solutions to transform and drive continuous improvements across business processes and ways of working within the AGT organization.

The Main Responsibilities

Work with broader AUTOMATION LAB Team to identify high impact opportunities where AI technologies can streamline existing processes and improve outcomes – speed, level of effort, cost.
Help to reengineer and optimize existing workflows by integrating AI technologies into core processes and workflows.
Partner internally to design, develop, and deploy AI/ML models, automation tools, and Agents to ensure solutions are scalable, robust, secure and adhere to governance.
Collaborate closely with IT, Data Science, Operations, and Business Analyst teams to gather requirements and integrate AI solutions into the existing technology stack.
Act as a change agent in AGT for AI-driven workflows. Collaborate cross-functionally to develop communications plans and training programs to help employees adapt to the new tools and processes.
Help to establish key performance indicators (KPIs) to measure the impact of AI initiatives on business outcomes.
Uphold responsible AI practices by ensuring solutions adhere to ethical guidelines, data privacy regulations, and fairness
Stay abreast of emerging AI technologies, tools, and best practices. Continuously research and evaluate new AI developments (such as advanced machine learning algorithms, generative AI, etc.) for potential application in the company
Regularly report progress of AI initiatives to senior leadership and other stakeholders. Communicate successes, lessons learned, and opportunities in a clear, non-technical manner.

What We Look For in a Candidate

Bachelor's degree in a related field or equivalent years of experience and expertise. Master’s or relevant advanced degree is preferred.
10 years of experience in roles involving technology-driven process improvement, with at least 1-3 years in AI/ML projects or digital transformation initiatives
Strong knowledge of artificial intelligence and machine learning concepts (supervised, unsupervised learning, NLP, computer vision, etc.). Hands-on experience with AI development frameworks and tools (such as Python, R, TensorFlow, scikit-learn, PyTorch) and familiarity with data pipelines and big data technologies (SQL, Spark, Kafka)
Experience linking AI solutions to business strategy and demonstrating tangible business value (e.g., cost reduction, revenue growth, customer satisfaction improvements).
Capable of being involved in multiple projects in parallel using agile or hybrid methodologies. Demonstrated ability to work cross-functionally to deliver complex projects on schedule.
Excellent analytical thinking to interpret large datasets and model outputs. Creative problem-solving aptitude to tackle complex process challenges with AI-driven solutions
Outstanding communication skills, both written and verbal. Able to translate complex AI concepts into plain language for diverse audience.
Enthusiasm for continuous learning and staying current with technological advancements. Adaptable to rapidly changing tools or project requirements. A track record of implementing new technologies or driving innovation in a dynamic environment
Solid understanding of AI ethics, data privacy, and security best practices. Experience in ensuring compliance with regulations (e.g., GDPR) in technology projects. Committed to using AI responsibly and fostering trust in AI solutions deployed within the organization

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-SJ1

Requisition #: 339075

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Architect, Fiber, ILA, and Micro Edge (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Architect to join our Pre-Sales Solution Engineering team to help our customers define the next generation of optical and amplification architectures needed for unlocking maximum value from their fiber investments in support of accelerating AI demand. This role will support hyperscaler, cloud, and technology companies as they expand their networks to meet the demands of AI-driven architectures. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, and the space, power, and cooling requirements critical to ILA and micro edge data center solutions.

As a Solution Architect, you will collaborate with sales, product, and engineering teams to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation network infrastructure.

Location and Schedule

This is a Work From Home position available from any US-based location. Schedule is typically daytime business though flexibility is required depending on business and customer needs. Travel may be up to 30%.

US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Design & Innovation

Customized solutions to meet the unique needs of hyperscaler, cloud, and technology customers.
Innovate optical architectures and fiber-based solutions to enhance performance, scalability, and efficiency.
Develop detailed designs for fiber planning, installation, and integration. Optimize space, power, and cooling configurations to maximize reliability and sustainability.

Pre-Sales Support

Partner with sales teams to engage with customers and understand their technical and business needs.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations.
Respond to RFPs, RFIs, and customer inquiries.
Act as a trusted technical advisor.

Collaboration

Work closely with product management to provide feedback on market needs and drive the development of new offerings.
Collaborate with network engineering and operations teams to ensure seamless transitions.

Technical Leadership

Serve as a subject matter expert. Mentor junior team members and contribute to knowledge-sharing initiatives.

What We Look For in a Candidate

Education & Experience

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
7+ years of related experience.
Track record of large-scale network deployments.

Technical Skills

Deep knowledge of optical networking technologies.
Expertise in fiber planning, installation, and testing processes.
Strong understanding of space, power, and cooling for ILAs and high density data centers.
Proficiency in network design tools and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia).

Soft Skills

Exceptional communication and presentation skills.
Strong customer-facing skills, with a consultative approach to problem-solving.

Preferred Qualifications

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure.
Certifications in optical networking or data center design.

Compensation

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338622

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Operations Technician III (DENVER, CO, US, 80221)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Works on relatively straightforward installation and/or maintenance assignments on network switching equipment. Technician for customer/company network systems installation and/or maintenance activities.

The Main Responsibilities

•   Technician for customer/company network systems installation and/or maintenance activities.
•   Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.
•   Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets
•   Monitors network operations and resolves routine network monitoring problems.
•   Monitors network performance; conducts routine monitoring equipment installation and maintenance activities; resolves routine trouble tickets.
•   Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, IPVPN, and VRRP/HSRP

What We Look For in a Candidate

Minimum Qualifications:

Associate degree or equivalent education and relevant experience.
3+ yrs related experience in specific area or equivalent.
May require technical certification.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: GA OK
$87,117 - $116,156 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

LI-KM1

Requisition #: 339035

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Product Development Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role is responsible for serving as a critical business leader for a comprehensive portfolio of products. The selected candidate will establish relationships with key leaders from across the business and with external partners critical to the success of programs, including but not limited to direct interaction with individual contributors, manager, director, and vice president leadership.

As a Sr. Lead, the position requires acting as a team lead for one or more Product Development Manager resources, driving prioritization across the portfolios and managing VP and above level escalations. Additionally, this role serves as the main content authority and lead in Product Development efforts through design and development within Architecture, Engineering, Strategic Planning & Information Technology. They must ensure on-scope, on-time, and on-budget delivery of the product portfolio objectives, including business requirements definition and prioritization, driving cohesive end-to-end solutions, representation of Product within SAFe (Scaled Agile Framework) Program Planning sessions, and full testing of strategic initiatives.

The Main Responsibilities

Stakeholder Leadership: Exerts a level of influence in stakeholder relations through their immediate core team, defining optimal delivery timelines, directing the core team’s activities, tracking performance and maintaining the team’s alignment with other relevant programs and product portfolio goals. Serve as primary communicator across the core team, consistently reporting status, risks, and issues. Displays the ability to resolve conflict and enforce roles and standards across the various core team members. Communicates status, escalates issues and assists with solution definition at a senior leadership level.
Thought Leadership: Provides leadership for short-to-mid-range product development planning. Serves as both a business and technical product expert in the product development area supported. Utilizes critical thinking and experience to vet through requirements and defines optimal development approach for the specific initiative. Identifies product improvement opportunities, working collaboratively with stakeholders to define enhancements to improve quality, gain efficiency and reduce the cost of existing products. Acts proactively in solving challenges impacting the progress or success of a product development initiative. Leads efforts to prioritize and accelerate time to market. Relies on experience, judgment, and high-level business relationships to plan and accomplish goals. A wide degree of creativity and latitude is expected.
Communication: Demonstrates superior verbal and written communication skills and drafts communication plan specific for each product development initiative. Applies discipline in communicating program status proactively and frequently based on criticality of each project. Runs timely and structured meetings that include agendas, meeting notes, and action items. Exhibits solid presentation skills, utilizing appropriate tools to help get the message across. Program Management: Program management is the essence of their job responsibilities. Define and actively drive that project per agreed-upon development and release plan. Administer product development process from Concept through Launch and Warranty. Conduct project scoping and impact assessment. Lead day-to- day project delivery activities. Responsible for managing accurate and complete project deliverables.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and related experience:
5+ years related experience successfully demonstrating:

Program Management
Team and Stakeholder Leadership
Status Reporting
Risk Management

Public knowledge of Lumen services
Demonstratable knowledge of Cloud Services and AI

Preferred:

Master’s degree
3+ years related experience
Cloud Certification – AWS, Microsoft/Azure, Google Cloud
Certification in Agile, PMP, or SAFe/Scrum methodologies

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 339036

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II- Enterprise (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in California.

Requires 20-50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: CA.

Learn more about Lumen's:

Requisition #: 339078

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager SR Specialized Sales (WORKS FROM HOME, AZ, US)

About Lumen

The Role

This role will identify and develop new sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. They will work closely with sales teams of different regions to drive cross-regional opportunities and introduces company products and services to new and/or existing customers.   

The Main Responsibilities

Responsible for the implementation of strategic and tactical sales account plans.  
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.  
Provides accurate weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.  
Develops and manages relationships with acquired and/or existing customers to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.  
Identifies, develops, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas.  
Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

What We Look For in a Candidate

5+ years of industry experience working for a region/global telecom provider/IT or cloud service provider  
Desire and ability to cold call Lumen partners and customers daily to drive revenue attainment 
Experience selling complex solutions, value selling, and/or consultative sales techniques (including but not limited to SASE, SDWAN, DDoS and related Cybersecurity solutions) 
Strong Background in Funnel Management (Salesforce) with a focus on detail 
Experience in solution selling IP, data, voice, and video network services  
Experience in strategic, technical, and business communications application sales  
Excellent communication skills and proficiency in selling to the close  
Self-motivated, pro-active, results-oriented professional  
Proficient in MS office products: Outlook, Word, Excel, Co-Pilot and Powerpoint

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$78,561 - $104,738 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-MK1

Requisition #: 338993

Equal Employment Opportunities

Disclaimer

Solution Engineer (PITTSBURGH, PA, US, 15219)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for Solution Engineers who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing solution engineering role will work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Evolution. Solution Engineers design and architect solutions utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer's specific business requirements. Recommending and proposing solutions to our customers with a goal to become a trusted advisor by highlighting how our products solutions enabling digital business strategies.

The Main Responsibilities

Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates strong solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
Customer Solution Development: Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs. Ability to complete complex custom designs.
Internal and External Training: Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Contribute to development of technical sales strategy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
Lifecycle / Ecosystem Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

What We Look For in a Candidate

Education: B.S. Computer Science, Engineering, MIS or equivalent work experience in the private sector or military
Work experience: Minimum 2 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
General Experience: Technical pre-sales and/or consulting experience.
Technical Knowledge: Possess knowledge of Enterprise Architecture and Design. Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
Communication: Ability to lead & engage in technical workshops, RFP and final solution discussions with customers’ mid-level IT stakeholders.
Sales Ability: Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
Problem Solving: General problem-solving skills and ability to methodically understand and resolve complex issues. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.
Work Style: Ability to work independently, or as part of a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills.
Presentation Skills: Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Strong listening, reasoning and objection handling skills.
Some Travel required.
Desired Skills
- Industry certifications: In 1 or more specialized technologies.
- Experience in solution consulting - ITIL.
- Basic understanding in Cloud & Architecture design.
- Basic understanding in Network Functions Virtualization.
- Basic understanding in Security solutions.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$99,225 - $132,300 in these states: OH PA WV

$109,148 - $145,530 in these states: NJ NY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-BJ1

Requisition #: 337307

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Federal (WORKS FROM HOME, VA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Come join an exciting, energized and highly successful DoD Sales team. In the last 3 years, this team has achieved over 125%! Established accounts with multiple contract awards that will provide a great jump-off to be successful. The role is focused on the Department of Defense Health and Research Agencies customer module, where Lumen holds several existing contracts and decades-long relationships. US citizenship required as Candidates are subject to a background investigation to obtain a Secrete clearance.

The Main Responsibilities

•   Knowledge of respective Defense Health Agencies and DOD Research/ procurement policies and contract vehicles. 
•   Ability to articulate Telecommunications and Network Solutions competitors, landscape, and industry trends within the Department of Defense. 
•   Demonstrated success winning contracts and business in the Federal marketplace required. 
•   Track record of success developing business within specific DoD branches or FedGov agencies.
•   Familiarity with Department of Defense Agency structures. Existing contacts / relationships a plus.
•   Strategic planning, account management, account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies) and proven contract negotiation skills required. 
•   Ability to use Microsoft Word to create, edit, and share routine documents; Microsoft Excel spreadsheet package to organize, tabulate, and analyze data; and Microsoft PowerPoint to develop presentations. 
•   Ability to articulate the requirements for technical, contractual, commercial and management responses. 
•   Self-motivated and driven leader with a sense of urgency to stay in front of strategic opportunities. 
•   Ability to travel nationally & internationally to customer facilities and industry events, as required.  
•   Ability to professionally manage and grow a significant (SalesForce) funnel of opportunities.
•   Penetrates target agencies/organizations as assigned and other supporting agencies/organizations to uncover longer term opportunities. Broadens and deepens existing customer relationships to gain strategic positioning, retain existing revenue, and attain additional business.
•   Develops proposals for presentation to customers. Coordinates account resources with representatives from marketing, pre-sales engineering, and product management.

What We Look For in a Candidate

• Experience:  5+ years industry specific sales experience.

· Candidates subject to a background investigation to obtain a Public Trust clearance.

• Knowledge and understanding of the telecom industry's competitive landscape.

• Training and experience in consultative sales techniques required. 

•   Possess exceptional written/verbal communications skills, presentation skills, organizational time management skills, and display a strong customer-facing, sales and marketing, and presentation skills. 
•   Experience with Salesforce.com preferred.
•   Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
•   Requires at least 50% or more of time conducting sales activities outside of the office.
•   Candidate must be a US Citizen with ability to obtain a security clearance.
•   Must have a valid driver’s license have a clean driving record.

Compensation

Location Based Pay Ranges:
$118,251 - $157,658 in these states: DC and VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 338195

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (TAMPA, FL, US, 33614)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Commercial HVAC Mechanic will be responsible for the maintenance and repair of all HVAC systems and associated equipment within their assigned region. They will bring expertise in HVAC systems including CRAC/CRAH units, dry coolers, condensers, DX Spilt Systems, Fluid Loops, RTU's, Pumps, VFD's, Chillers, Wall hung units, building management systems, as well as other mechanical and electrical platforms.

The ideal candidate will demonstrate a commitment to excellence through Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

Location

This role will be primarily based in Tampa, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335931

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (MIAMI, FL, US, 33128)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This role will be primarily based in Miami, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335930

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Technical Operations Service Manager (TULSA, OK, US, 74103)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Service Manager plays a critical role in the delivery and operational management of Vyvx broadcast services for high-profile and time-sensitive clients. This position requires deep technical expertise in video transmission, proactive network monitoring, and a commitment to service excellence. The Technical Service Manager will oversee service activations, signal verification, equipment quality assurance, network and infrastructure performance and stability, and incident resolution to ensure seamless broadcast delivery.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Customer-facing role: responsible for coordinating and managing customer operations.

Coordinate services across Vyvx fiber networks, teleports, and third-party vendors to meet service-level agreements.
Develop and present performance metrics to leadership and customers.
Respond to direct customer inquiries, ensuring timely and professional communication. This effort includes evenings, weekends and holidays.
Oversee the resolution of customer technical issues, ensuring timely and effective solutions.
Coordinate and manage all timely customer communication, both verbal and written.
Manage all company Scheduled Maintenance and perform pre-maintenance work as required.
Collaborate cross-functionally with internal teams, vendors, and clients to ensure service continuity.
Perform complex troubleshooting and analysis requiring innovation and sound judgment.
Apply advanced knowledge of signal propagation, fault isolation, and service restoration techniques.
Drive continuous improvement initiatives within the service department.
Strong organizational and project management skills. Willingness to travel as needed.

Essential Duties

Delivery and Management of Vyvx Services - Manage escalations and serve as the point of contact for high-priority or complex technical issues. Manage and maintain accurate customer service and performance records. Host customer QBR’s and ticket reviews / customer health assessments.
Service Strategies - Edit, develop and implement policies and procedures to improve efficiency and customer satisfaction, coordinating changes with leadership. Collaborate with product, engineering, sales teams, and leadership to address customer needs and feedback, both internal and with external customers / partners.
Customer Focus - Demonstrate a strong commitment to meeting internal and external customer expectations. Build and maintain effective client relationships through proactive communication and support.
Communication- Communicate clearly and effectively in both verbal and written formats. Draft professional RFOs and Root Cause Analyses (RCAs) for client distribution.

What We Look For in a Candidate

Bachelor’s degree in Engineering, Computer Science, or a related technical field.
5+ years of experience in technical support or service management, with at least 2 years in a leadership role.
Strong technical knowledge in broadcast distribution networks.
Excellent problem-solving, communication, and interpersonal skills.
Proven ability to guide teams and deliver results in a fast-paced environment.
Experience with service management tools (e.g., Salesforce, ServiceNow).
ITIL or similar service management certification is a plus.

Compensation

Location Based Pay Ranges:

#LI-VK1

Learn more about Lumen's:

Requisition #: 338930

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Infrastructure Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The role of this position is to serve as a Linux and virtual infrastructure system administrator, for both on-premise and cloud based infrastructure. Primary functions are to design, deploy, and support infrastructure solutions for the enterprise. They will be expected to stay abreast of advances in technologies; assessing, making recommendations, and deploying said technologies. They are expected to be a leader in collaboration efforts across organizations (architecture, development, operational teams, business units, etc.) in solving critical business and technology issues while improving customer experience.

Candidate must be a US Citizen and eligible to obtain suitability and/or a US Government personnel security clearance.

Location and Schedule

This is a Work From Home position available from any US-based location. The schedule currently rotates every 7 weeks.

The Main Responsibilities

Provide day-to-day support/administration of OS (Linux/Unix) and associated infrastructure
Will provide support directly to internal stakeholders throughout the enterprise to enable and support highly available application solutions
Perform site reliability engineering functions
Assessing standards, practices, technologies, and ecosystems
Make recommendations for improvements and in support of going forward strategies
Facilitate implementation tasks (Examples: operational standards, automation, developing/implementing code, etc.)
Develop, document, deploy, and support best practices/procedures, risk assessments, contingency planning, security, and disaster recovery & business continuity planning
Provide technical support to internal stakeholders through the ability to analyze, troubleshoot, and solve complex technical problems across multiple technical disciplines
Interact and communicate with various levels of management on projects and initiatives
Provide leadership in the migration of legacy technologies to current standards

What We Look For in a Candidate

Required

Bachelor’s degree (Computer Science, MIS, Software Engineering or related) or equivalent experience
Minimum of 6 years of experience with Linux (Red Hat, Rocky, Ubuntu, etc.) administration
Minimum of 6 years of experience with Unix (Solaris, HP-UX, etc.) administration
Experience with automation and orchestration technologies (Ansible, Terraform, shell scripting, etc.)
Excellent troubleshooting and diagnostic skills across the full IT technology stack
Strong interpersonal, written/verbal communication, and team dynamic skills
Ability to clearly communicate technology topics across a broad range of technical and non-technical backgrounds

Preferred

Experience with server virtualization (Examples: ESXi, VMware, vSphere, vRealize, Hyper-V, cloud-based)
Experience with container platforms (Examples: Kubernetes, OpenShift, Rancher)
Experience with storage management (NAS, SAN, etc.)

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JS1

Requisition #: 338848

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR DIR STRATEGIC INITIATIVES (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Director, Strategic Initiatives is responsible for driving operational excellence and strategic alignment across the CTO's org and Lumen. In this role, you will lead the development and implementation of Product Lifecycle Management (PLM) and New Product Introduction (NPI) processes, champion the adoption of the Product Development Methodology, and ensures strong alignment between product and engineering commitments through robust Say/Do tracking. With a focus on cross-functional collaboration, this leader plays a critical role in scaling product operations, enhancing delivery discipline, and executing high-impact initiatives that support the company’s growth and innovation goals.

The Main Responsibilities

Design and implement scalable Product Lifecycle Management (PLM) and New Product Introduction (NPI) frameworks across CTO and Lumen.
Establish best practices and governance models to ensure consistent execution and continuous improvement across product teams.
Champion the Product Development Methodology across the organization, ensuring alignment with strategic goals and operational capabilities.
Partner with product, engineering, and business stakeholders to embed methodology principles into daily workflows and decision-making processes.
Develop and manage a robust Say/Do tracking system to ensure commitments made by product and engineering teams are met with high fidelity.
Facilitate regular reviews and retrospectives to identify gaps, drive accountability, and foster a culture of delivery excellence.
Serve as a trusted advisor to senior leadership, providing insights, recommendations, and progress updates on key initiatives.
Lead high-impact, cross-functional strategic initiatives from concept through execution, ensuring alignment with company objectives and measurable outcomes.
Serve as a trusted advisor to senior leadership, providing insights, recommendations, and progress updates on key initiatives.
Drive change management efforts to support the adoption of new processes, tools, and methodologies.
Communicate effectively across all levels of the organization to ensure transparency, alignment, and engagement.

What We Look For in a Candidate

Bachelor's degree in Business, Engineering, or related field; MBA or advanced degree preferred
12+ years of experience in product operations, program management, or strategic initiatives, preferably in a technology or SaaS environment.
Deep understanding of PLM, NPI, and product development methodologies.
Proven track record of leading cross-functional initiatives and driving operational excellence.
Strong analytical, organizational, and communication skills.
Experience working in fast-paced, high-growth environments.

Compensation

Location Based Pay Ranges:

$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338844

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Product Manager - Threat Intelligence Security Services (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a Principal Product Manager to lead the strategy, development, and go-to-market execution of new product and service offerings that monetize Black Lotus Labs’ threat intelligence capabilities. This role is ideal for a visionary product leader with deep expertise in network security, threat intelligence, and AI-based security solutions, particularly in areas like autonomous agents, AI-powered analytics, and AI Security.

You will define and execute a product strategy that converts Lumen’s unique global threat insights into revenue-generating solutions that help protect enterprises and governments from evolving cyber threats.

Location

This is a work from home position anywhere within the US.

The Main Responsibilities

Own and drive the product strategy and roadmap to monetize Lumen’s Black Lotus Labs threat intelligence, with focus on scalable, customer-centric offerings.
Collaborate with engineering, threat research, and data science teams to build AI-powered security products, including agent-based automation and GenAI defenses.
Define and prioritize features and use cases for threat intelligence APIs, feeds, dashboards, integrations with security platforms (e.g., firewalls, SIEMs, SOAR).
Lead customer discovery and validation to align product development with market needs.
Partner with business development and sales to define monetization models, pricing, and go-to-market strategies.
Develop and present compelling business cases and strategic recommendations to senior leadership.
Track product performance, adoption, and customer satisfaction; iterate rapidly based on feedback and analytics.

What We Look For in a Candidate

7+ years of product management experience with demonstrated success delivering network security or threat intelligence products.
Proven expertise in threat detection, threat intelligence, or SOC-related technologies, ideally with exposure to threat actor tracking,
IOCs, and MITRE ATT&CK.
Hands-on 7experience building or productizing AI-based security solutions, including autonomous agents, machine learning pipelines, or GenAI-powered analytics.
Strong understanding of security infrastructure such as firewalls, IDS/IPS, SIEMs, and endpoint protection.
Deep customer empathy, particularly with security operations, analyst, and CISOs.
Comfortable working in a matrixed organization, aligning cross-functional stakeholders from engineering, marketing, sales, and research.
Excellent problem-solving, communication, and storytelling skills; able to distill complex ideas into actionable plans.

Bachelor's degree in Computer Science, Engineering, or related field; advanced degree a plus.
Travel: Ability to travel as needed (Approx. 10%)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338893

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Service Validation Analyst (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Service Validation Lead ensures the solution is validated per well-defined scope and agreed-upon success criteria. The role works with the Service Design Lead and other practice areas to determine if the solution meets or exceeds Customer expectations in terms of its functionality, delivery, quality, and the value it provides their business. The team is tasked with coordinating all parties, specifically controlling, monitoring, and communicating action items, risks, and issues during this stage of the established intake process.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Focus on delivering an elevated Customer experience with a high level of care and attention to detail by providing program management for the duration of the service validation phase and offering project governance for the framework around how the Service Validation component of the service lifecycle will be managed.
Develop reusable processes, methods, skills, knowledge, and experience to achieve specific and measurable objectives according to the Service Validation acceptance and success criteria.
Gather requirements along with the high-level objectives to ensure alignment with all members of the overall organization, reaching agreement on scope along with key assumptions from all stakeholders.
Finalize the end goals to close out the Service Validation phase and establishing success criteria and how these are measured.
Establish an agreed-upon timeline, start date, and duration and holding true to the timeline while mapping defined roles, responsibilities, and accountabilities to ensure correct allocation of resources.
Consult with subject matter expects and technical resources as appropriate during the Service Validation phase to facilitate successful outcomes.

What We Look For in a Candidate

Excellent program and project management skills and experience are critical, PMP preferred.
Bachelor’s degree in related field of study or equivalent years of Experience
5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.
Moderate technical knowledge across Global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.
The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.
Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments. Comfortable working in both a direct and matrixed operating structure. 
Excellent verbal, and written communication skills. 
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Minimal Travel may be required on occasion (limited out of town)

Compensation

Location Based Pay Ranges

$91,266 - $121,688 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338586

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior- Enterprise (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in California.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

10+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com.

Compensation

Location Based Pay Ranges:

$136,437 - $181,913 in these states: CA.

Learn more about Lumen's:

What to Expect Next

#LI-HE1

Requisition #: 339053

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Cloud Infrastructure Security Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintainingrobust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertisewill play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and serviceshosted on cloud platforms. You will collaborate with cross-functional teams to design and implement securitysolutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloudenvironments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phasesof the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture ofcloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevantregulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

10+yrs proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges:

#LI-MG1

#GSS

Learn more about Lumen's:

Requisition #: 337956

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD IT SYSTEMS ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead a portion of a program effort to translate the client's business requirements into specific data systems, applications, or process designs and deliver innovative business consulting, business process design, systems integration, and support application design. Exercises latitude to translate the needs of the business into system capabilities in the form of system requirement specifications. Understand and support the data architecture with the ability and expertise to develop overall solutions to support the architectural direction. Perform research and development activities to support future IT business strategies.

Location

This is a Work From Home position available from any US-based location. US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Works with the Technical Director, Technical Architect, and Product Management to create best-in-class IaaS, completing all requirements and meeting usability expectations
Develops and/or maintains a sustainable back-end framework and coordinates with other team members
Cross-functional partnering with Technology personnel to develop IaaS offerings of all modern operating systems.
Developing solutions across many disciplines and being responsible for producing and explaining solutions in the form of documented system requirements.
Estimates timeline for assigned projects and ensures that work is completed with the estimate given
Provides leadership in the development and implementation of short- and long-term technology plans and related policies and procedures
Takes a lead role in establishing and implementing standards that will facilitate a quality IT infrastructure for all clients
Up-to-date knowledge of current trends in hardware and kernel development.
Maintaining and resolving issues in a highly complex infrastructure architecture.
Troubleshooting and resolving automation exceptions and outages that affect production activities
Strong understanding of JIRA and GitHub and their use in the software design lifecycle.
Supporting various testing cycles including test automation.
Strong background in security remediation and audits, as well as documentation practices.
Strong system engineering (SRE) management and care of numerous infrastructure servers

What We Look For in a Candidate

10+ years professional experience with a Bachelor's Degree or equivalent education and experience. 8+ years with Master's.
Significant software engineering experience with Linux, PXE, AWX, automation, Python, Ansible, JAVA, Groovy, Terraform, Go!, and general compute and networking skills.
Significant experience with MaaS (Metal as a Service) and Edge compute.
Significant experience deploying IaaS (Infrastructure as a Service) workloads on Docker, Kubernetes, and Bare Metal.
Significant Cloud Platform technologies software development experience with Cloud-Init, AWS, Azure, and/or GCP.
Significant experience with network monitoring, particularly Grafana and Prometheus.
Ability to write and understand complex SQL queries, relational and nonrelational data models, especially using PostgreSQL and Splunk.
Significant experience with integration technologies including RESTful Web Services, XML, and JSON.

Compensation

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-JS1

Requisition #: 338846

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a work from home position within the US and Canada.

The Main Responsibilities

Champion the methodology by demonstrating ownership of all aspects of the development lifecycle
Support and own all areas of responsibility
Consistently mentor others in the production of all artifacts
Influence the work of others in order to drive medium and large projects to successful completion through effective project management, customer interaction, and IT coordination
Effectively estimate the time it will take to perform tasks and influence the team's work to be completed within those timeframes
Mentor others in the business processes implemented in the team's applications in order to provide resolution to support problems
Effectively categorize support problems and respond with the appropriate level of urgency

What We Look For in a Candidate

10+ years of experience with Bachelor's Degree
8+ years of experience with Master's Degree
Experience working within a full technology stack in software engineering (data, back-end, middleware, and front end)
Front end: Angular, CSS3, JavaScript
Backend: Java, Python
Database: MongoDB, MySQL
Spring Boot, Git, Eclipse
XML/JSON, YANG, YAML
Web development (HTTP/HTTPS, REST, Micro Services)
CD/CI: Jenkins, Maven, Docker
Experience using AWS, Azure, and Google cloud platforms
Familiarity with Agile and DevOps methodologies
Object-oriented software development
Familiarity with Agile and DevOps methodologies
Experience with test-driven development
Ability to troubleshoot complex environment
Knowledge of implementing applications in public cloud platforms

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338928

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Director Regional Sales - Expansion (WORKS FROM HOME, TX, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

You will lead a North America Regional Enterprise expansion sales team comprised of sales professionals who maintain a high-quality pipeline and successfully achieve sales and revenue targets. The team boosts sales order values and the lifetime value of enterprise customers primarily through cross-selling prioritized products and services and sales-driven upgrading of existing products through a consultative sales approach identifying and solutioning enterprise customers’ strategic goals, and business problems. The focus is on existing accounts in our Mid-Market Space.

Location

This is a Hybrid position that allows work from him when not in team or client meetings. The ideal candidate lives wihtin commuting distance to either our Houston or Dallas Office.

The Main Responsibilities

Lead, inspire and mentor Account Management Professionals (6-8 Direct Reports)
Hires and retains the right talent in the right roles, sets goals, delegates work, holds reports accountable, develops, and empowers others to make decisions and act.
Formulates account strategies to grow the business and the relationships within accounts for complementary technology solutions.
Builds a high-performance team.
Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change, provides timely information, communicates context for business decisions.
Recognizes accomplishments and fosters teamwork and collaboration.
Develops and maintains account plans and detailed financial forecasts. Conducts accurate sales forecasts and achieves sales targets.
Budget Management
Owns several key sales support processes which may include opportunity and forecast management, the overall sales process, territory/customer-prospect module management and sales certification.
Supports and develops initiatives across sales and the company primarily focused on sales productivity and efficiency.

What We Look For in a Candidate

Eight years of relevant job experience with similar essential duties.
Demonstrated sales management experience in telco/enterprise sales and Successful sales leadership experience.
A track record for consistently exceeding revenue goals.
Proven ability to hire, manage, mentor, and motivate successful, solution-oriented sales teams.
Strong record in developing and assigning geographic territories and customer/prospect modules.
consultative sales techniques and account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.
Bachelor's degree or equivalent combination of applicable education and experience required.
Strategic planning, account management and contract negotiations skills

Compensation

Location Based Pay Ranges:

$136,437 - $181,913 in these states: TX.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338648

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Tax Analyst (POZNAN, PL)

About Lumen

The Role

Join Us as a Senior Tax Analyst – Indirect Tax

Location: Poznań (Hybrid)

Working Hours: 9:00–17:00 or 10:00–18:00 CET

Are you a tax professional ready to take your expertise global? We’re looking for a Senior Tax Analyst to join our international team and play a key role in managing indirect tax operations across the US, Canada, UK, Poland, Ireland, Spain, and France.

This is a hybrid role based in Poznań, giving you the flexibility to work from home while staying connected with your team in the office.

Why You’ll Love It Here

Work on a truly global tax portfolio
Collaborate with experienced professionals across regions
Enjoy a flexible hybrid setup and a supportive team culture
Be part of a company that values innovation, ownership, and continuous learning

The Main Responsibilities

General Ledger Reconciliations

Prepare general ledger account reconciliations for indirect tax accounts
Analyze account balances and activity to identify trends, variances, and potential issues
Prepare, support, and submit journal entries to clear accounts
Periodically review transaction mapping to ensure entries are made to the correct accounts

Indirect Tax Compliance

Review, analyze, and compare billed tax and revenue data for both in-house and outsourced indirect tax returns
Prepare, file, and pay indirect tax returns for North America (US and Canada) and EMEA (Ireland, Poland, Spain and UK).
Review, research, and respond to tax notices and inquiries
Support other indirect tax (VAT) compliance across Europe, Canada and APAC.

Administrative Requests

Look for initiatives that create efficiencies and cost savings by improving systems or methods both within and outside the Tax Department.
Assist in preparing various reports including tax and revenue reports
Other duties as assigned

What We Look For in a Candidate

Bachelor’s degree in Accounting, Tax, Finance or related.
Strong technical working knowledge of SAP or other ERP systems, Vertex, and billing systems.
Technical knowledge of US indirect
Technical knowledge of VAT
Minimum 3 years indirect tax experience or the equivalent in training and education (e.g. Chartered Accountant, CPA or Masters in Tax).
Excellent communication and interpersonal skills; ability to successfully communicate within tax group and with other organizations.
Organizational and analytical skills.
Ability to prioritize work and meet deadlines.
Ability to work on multiple projects and tasks.
Proficient Microsoft Excell skills

#LI-JU1

Requisition #: 338811

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

SR SPECIALIZED SALES-SECURITY (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Security Sales Specialist is responsible for the coordination and strategy on assigned key account(s). Responsible for the overall development and implementation of the account plan. Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Support the Sales teams to ensure that they have the right level of engagement and support
Interface to the product organization, to capture customer input on areas of improvement that is needed to drive greater adoption of Lumen services.
Utilizes functional uses cases across, NAO, Product, Sales, IT and Finance, establishes the vision and strategic direction for assigned units, and leads the development and implementation of strategic plans, process, and organizational initiatives.
Maintains collaborative relationships with key departments in the Company to align strategies and coordinate tactics cross-functionally within NA Operations. Develops and manages relationships with acquired and/or existing customers to attain additional business and retain existing revenue.
Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.

What We Look For in a Candidate

Experience in Security Sales and/or Information Technology 10+ years of relevant job experience with similar essential duties
Driver’s license may be required Ability to travel as necessary Attention to detail with good organizational capabilities and ability to prioritize with good time management skills
Experience in strategic, technical, and business communications application sales
Strong communication skills and proficiency in selling to the close

Preferred

MBA or related graduate degree preferred Business/financial background is helpful
Experience is consultative sales techniques and account planning

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,300 - $176,400 in these states: AZ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338973

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate II (Remote, US)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

The Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

• Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve
• Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics
• Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates
• Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales
• Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion
• Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans)
• Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes
• Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins

What We Look For in a Candidate

•   Experience: 3+ years customer success or account management experience
•   Education Level: Bachelor's Degree or equivalent work experience
•   Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity
•   Excellent communication and interpersonal skills with ability to build relationships within customer accounts
•   Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf
•   Technical aptitude to learn data networking technologies, products, and features
•   A high level of accuracy and attention to detail with good organizational capabilities
•   Ability to interpret customer data points and insights, prioritize and respond accordingly
•   Prioritize and manage multiple workstreams and task lists with strong time management skills
•   Ability to quickly learn various software, web-based platforms, and systems in accessing data
•   Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges:

$54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-MR1

Requisition #: 339021

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Product Development Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Stakeholder Leadership: Exerts a level of influence in stakeholder relations through their immediate core team, defining optimal delivery timelines, directing the core team’s activities, tracking performance and maintaining the team’s alignment with other relevant programs and product portfolio goals. Serve as primary communicator across the core team, consistently reporting status, risks, and issues. Displays the ability to resolve conflict and enforce roles and standards across the various core team members. Communicates status, escalates issues and assists with solution definition at a senior leadership level.
Thought Leadership: Provides leadership for short-to-mid-range product development planning. Serves as both a business and technical product expert in the product development area supported. Utilizes critical thinking and experience to vet through requirements and defines optimal development approach for the specific initiative. Identifies product improvement opportunities, working collaboratively with stakeholders to define enhancements to improve quality, gain efficiency and reduce the cost of existing products. Acts proactively in solving challenges impacting the progress or success of a product development initiative. Leads efforts to prioritize and accelerate time to market. Relies on experience, judgment, and high-level business relationships to plan and accomplish goals. A wide degree of creativity and latitude is expected.
Communication: Demonstrates superior verbal and written communication skills and drafts communication plan specific for each product development initiative. Applies discipline in communicating program status proactively and frequently based on criticality of each project. Runs timely and structured meetings that include agendas, meeting notes, and action items. Exhibits solid presentation skills, utilizing appropriate tools to help get the message across. Program Management: Program management is the essence of their job responsibilities. Define and actively drive that project per agreed-upon development and release plan. Administer product development process from Concept through Launch and Warranty. Conduct project scoping and impact assessment. Lead day-to- day project delivery activities. Responsible for managing accurate and complete project deliverables.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and related experience:
5+ years related experience successfully demonstrating:

Program Management
Team and Stakeholder Leadership
Status Reporting
Risk Management

Public knowledge of Lumen services
Demonstratable knowledge of Cloud Services and AI

Preferred:

Master’s degree
3+ years related experience
Cloud Certification – AWS, Microsoft/Azure, Google Cloud
Certification in Agile, PMP, or SAFe/Scrum methodologies

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

Requisition #: 339044

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Consultant (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

Construct and implement customer success plans, driving customer value realization
Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
Build value-based relationships with customers to optimize CS plays while leveraging self-service
Share thought leadership with customers based on needs resulting in strengthened customer trust
Identify and qualify opportunities for expansion, partnering closely with sales
Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customers’ success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
Define and execute renewal methodology aligned with customer priorities to positively impact profit margins

What We Look For in a Candidate

Experience: 5+ years customer success or account management experience
Education Level: Bachelor's Degree or equivalent work experience
Experience working with large and medium enterprise customers
Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges:

$70,287 - $93,713 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$73,805 - $98,406 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$77,322 - $103,089 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-MR1

Requisition #: 339101

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr. Lead Innovation Technologies (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Sr Lead Innovation Technologies, you will be responsible for targeting ideal Lumen emerging technology profile customers, building deeply strategic relationships from the C-suite of our customers through the cross-functional teams that will execute our beta program. Early success will be based on the number of successful betas we were able to complete and the number of principal customers we secure that become early adopters of our emerging technology.

The Sr Lead Innovation Technologies will focus on world-class targeting to ensure fit across our solution and our customers' outcomes, technical architectures, ability to be an early adopter of our emerging technologies, and their willingness and ability to be a powerful reference and paying customer.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

•   Orchestrate the full lifecycle of customer engagement—from executive ignition through adoption—ensuring alignment across all stakeholders.
•   Design and operationalize a repeatable engagement framework that drives consistency and scalability across beta programs.
•   Conduct deep discovery with beta customers to uncover needs, validate hypotheses, and shape solution direction.
•   Align closely with Solution Architects and other key roles to ensure technical feasibility and delivery readiness.
•   Manage the beta program lifecycle, including onboarding, milestone tracking, feedback loops, and success measurement.
•   Own the deep alignment of resources inside both the customer organization and Lumen, ensuring clarity of roles and accountability.
•   Prove value against the design thinking map co-created with the customer, and drive toward measurable outcomes.
•   Ensure customer success by driving significant adoption of solutions and managing the process through reference ability and value affirmation.
•   Bolster proof and validation efforts by capturing customer outcomes, case studies, and feedback artifacts.
•   Orchestrate for velocity and delight—ensuring a high-touch, white-glove experience throughout the customer journey.

What We Look For in a Candidate

Experience in innovation labs, strategic pursuits, or customer co-creation programs.
Background in enterprise networking, cloud, or cybersecurity.
Five plus years in strategic programs, customer success, product operations, or innovation consulting.
Proven experience managing beta programs or early-stage product rollouts.
Strong facilitation and stakeholder management skills across technical and executive audiences.
Familiarity with design thinking, agile delivery, and hypothesis-driven development.
Excellent communication, storytelling, and documentation skills.
BA Degree in a related field or equivalent years of experience

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in this state: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 339115

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Site Reliability Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Operates company's complex high traffic, business critical internet site communications and/or network-based (cloud) product systems. Plans, designs, and implements scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Responsible for system performance; supports/troubleshoots network issues and coordinates installation of such items as routers and switches with appropriate vendors. Develops tools to automate the deployment, administration, and monitoring of a network system.

The Main Responsibilities

Acts as a Subject Matter Expert (SME) for enterprise applications as well as their various hosting environments for organizational projects that involve internal customers, including Application Support, Business and Development teams.
Ensures enterprise applications are always running effectively, which includes continuous monitoring and alerting with organizational toolsets and ensuring every reasonable effort is made to restore service as quickly as possible in the event of an outage.
Responds to non-critical production issues in a timely and proactive manner to ensure they are resolved before impacting the business in a more profound way the escalates into a critical situation.
Alerts and accurately reports KPI's on systems status and availability with tuning recommendations if appropriate at regular intervals using log and APM analysis (IE uptime, Mean time to repair, Mean time between repairs, Probability of failure, etc.).
Creates detailed design and runtime (runbooks) documents for associated solutions built around current and new technologies.
Maintains up-to-date configuration documentation, diagrams, SOPS, work/incident tickets, training materials and other supporting documentation.
Provides and implements solutions for application automation and configuration management using orchestration tool sets such as Jenkins to streamline assembly and deployment, reducing delivery time and reduce errors (commonly known as CICD).
Ensures effective release management, change management and quality assurance in project lifecycles are maintained for applications using an ITIL centric approach.
Engages and collaborates regularly with infrastructure engineering, software engineering, quality assurance, and other organizational teams (both IT and non-IT) to provide status updates and work on both tactical and strategic plans.
Demonstrates various application environment tuning abilities, and able to provide solutions to capacity requirements involving those components (JVM, Web Containers, DB Connections, HTTP servers, etc.).
Manages production and non-production environments effectively and accounts for differences in each environment for the purposes of deployments, functional testing, and load testing.
Participates and/or leads blameless postmortem incident response sessions to work with teams to determine RCA and long-term recommendations for remediation to infrastructure and application code.

What We Look For in a Candidate

Required:

Bachelor’s degree or equivalent in engineering, computer science, or related field.
10+ years of related experience required.
2+ years' previous experience with DevOps, GIT, CICD and/or related certifications.
6-8 years of previous experience working with Java/J2EE, Microservices, Spring, SpringBoot, REST APIs, Postman.
Experience with an APM solution: AppDynamics (preferred), Dynatrace.
Experience working with infrastructure-based technologies (Load balancers, SSL, API Gateways, DNS, etc.).

Preferred:

Experience with AIOps tools like Splunk and Big Panda.
Experience with supporting containerized or cloud applications.

Compensation

Location Based Pay Ranges:

#LI-VK1

Learn more about Lumen's:

Requisition #: 339107

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Real Estate Transactions (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a part of the Real Estate Transactions & Analysis Team, this position provides professional leadership in managing corporate real estate leases and acquisitions/dispositions for a leading global telecommunications company. Candidates should have experience handling corporate lease negotiations, commercial property acquisitions/dispositions, and an understanding of real estate site development ideally within the telecommunication sector. The successful candidate will be responsible for managing all aspects of the real estate transaction process and serve as the primary point of contact between the company and landowners. This position requires excellent communication and negotiation skills and the ability to work well in a team environment with multiple disciplines. In addition, knowledge of telecommunications networking, zoning, sub-division, land use regulations, entitlements, and project feasibility is desired. If you are an experienced real estate professional with a passion for creative problem solving, we want you!

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

• Portfolio Analysis
o Review the real estate portfolio to find savings and revenue opportunities.
o Gather real estate market information and data to support the development of market strategies
o Convert the corporate strategic plan into a transaction plan to enhance portfolio efficiency.

• Site Acquisition and Portfolio Monetization
o Ability to manage multiple transactions simultaneously
o Determine the need to employ external resources based on the size and complexity of the transaction
o Coordinate the negotiation and contracting process by interfacing with internal resources
o Develop business cases, LOIs and contracts with competitive, market-driven financial data
o Evaluate site alternatives for quantitative and qualitative benefits
o Collaborate with decision makers and senior leaders to implement strategy and exceed goals
o Review and propose key business terms in contracts to support operational efficiency

• Contract Management
o Resolve contractual disputes and issues to complete transactions in a timely manner
o Develop solutions to landlord/tenant disputes to conform to lease obligations

• Report Generation, Tracking and Relationships
o Manage, convey and track key transaction dates for peer departments and internal customers
o Obtain and track recovered amounts for cost savings, sale proceeds or cost avoidance
o Establish cooperative working relationships with internal and external stakeholders

What We Look For in a Candidate

Required

• Five+ years of experience in commercial leasing, site acquisition, land development, and/or disposition services.
• Proficient knowledge of MS Office - Excel, Word, Power Point, Teams, Outlook and Copilot.
• Experience with AI technologies and CoStar highly desirable
• Ability set priorities and maintain a high level of attention to data/results
• Detail oriented and ability to meet deadlines
• Ability to work independently, as well as part of a team
• Strong organizational and analytical skills
• Strong oral and written communication skills
• Bachelor’s degree in business, finance, engineering or related field.

Preferred

• Professional designations such as JD, MBA, CCIM, CPM, MCR, PMP
• Previous experience in the Telecom or Technology sectors, Site Acquisition, or at a Brokerage firm is preferred

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-DL1

Requisition #: 338602

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Enterprise, California (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in California.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: CA.

Learn more about Lumen's:

#LI-HE1

Requisition #: 338769

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Security Technology Architect Atlantic Region (WORKS FROM HOME, NC, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Security Solutions Architect is a senior level position in Lumen’s Technology Architecture organization with responsibility for providing expert-level information security advisory and security architectural solution support for large, complex, and technologically difficult security solutions. This is a highly visible role with our Technology Architect Group requiring a security consultant mindset, ability to partner, and direct contact with a variety of internal and external stakeholders. This role’s success requires having the ability to provide simplified security messaging, detailed understanding of operational delivery; superior stakeholder interaction skills; and a broad perspective on information security topics. Architects provide overall definition, direction, and strategic design for customer driven PSS solutions in collaboration with enterprise, state, local, and federal stakeholders. They operate in multiple theaters from: security operations and delivery activities to customer engagement, sales support, and solution shaping in order to achieve Lumen and customer business goals.

Location

Business needs require the person to reside within the Atlantic Region of the US. The professional in this position may work from home when not in client and team meetings.

The Main Responsibilities

Provide security subject matter expertise, while transforming unclear business requirements into a clear, detailed, and documented security service solution.
Understand the impact of security requirements on technical solutions and architectures.
Guide and work with all the necessary security points of contact (internally and externally) to build consensus on chosen technical approaches and paths.
Work directly with the Lumen teams to architect/create/package large complex solutions for customers while maintaining effective messaging throughout all phases of the lifecycle.
Create standardized architectural diagrams, artifacts, presentation decks, business justifications, deliverables, statement of work, level of effort, pricing, and security solution collateral material.
Ability to ingest lots of information rapidly to support quick decision making, while keeping stakeholders on track and adjusting to changing business dynamics.
Perform other tasks as assigned to enable or achieve Lumen business goals or objectives.
Demonstrates knowledge of end-to-end information security strategies, standards, processes, and tools necessary for security solution design.
Demonstrates security advisory, thought leadership, and technical security competencies for customers, sales, operations teams and other security stakeholders.
Understands and can articulate ‘Big Picture’ thought with the ability to clearly demonstrate how technical solutions achieve specific and measurable business goals and objectives.
Leads, guides, shapes, delivers, effectively messages, and presents clear solution designs in partnership and support from security engineers, security solutions architects, technical writers, and other stakeholders.
Creates architectural design documents, graphics, visual representations, and other

What We Look For in a Candidate

Ten plus years of experience as an information security professional.
Deep experience leading security solutioning exercises and teasing out security requirements for traceability purposes.
Solid understanding of security tasks and functions related to networking, Cloud, DevOps, and security platforms in highly complex corporate IT infrastructure environments.
Working knowledge is expected in multiple security disciplines including: MEDR, Managed SIEM, SOC Services, SASE, Incident Response, Vulnerability Management, Security Strategy and Architecture consulting, Security Awareness and Training, Data Protection
Able to successfully interact with audiences that may include senior executives, IT security leadership, and technical staff.
Experience leading, writing, managing, and positioning security services for end customers.
Strong ability to build consensus and bring together disparate stakeholders.
Passionate about Information Security and demonstrated success with complex solutions.
Highly poised with ability to work well in a team setting.
Willingness to learn and become proficient in new technologies, products, processes, and services.
Maintain a technical skill set that that matches the evolving security of Lumen customers and corresponding security services.
Excellent written, verbal, and executive level presentation skills.
Commitment to excellence and willingness to do what is necessary to get the job done.
Ability to travel in support of meetings, presentations, conferences, and similar events.
Highly passionate about information security and how it enables businesses succeed.
Bachelor’s Degree in related field with preferable focus on Cybersecurity and/or equivalent experience.
Certifications are a plus: CISSP, GSEC, CISM, CISA, and/or comparable security certifications.

Compensation

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338312

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Local Permitting Manager (WORKS FROM HOME, FL, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Local Public Affairs Manager will play a critical role in Lumen’s fiber investment throughout communities – acting as a force multiplier for both economic development, growth, and sustainability in communities.

Operationally you will be responsible and measured your ability to successfully improve infrastructure deployment cycles that meet commitments and guidance provided to the board, shareholders, and to the wall street analyst. Your role would be responsible for proactively collaborating with local governments and utilities to create a positive relationship that results in reduced cycles for permitting, row agreements, and pole permissions from the various governing bodies. You will also be responsible for ensuring that we have favorable terms that are acceptable for our deployment teams and are within the expectations set with regulatory requirements and corporate guidance.

You will work within the Network Implementation team, Government Affairs, Carrier Relations group, and Corporate Communications organizations to understand both the operations, development, and amplification of Lumen’s effort to deliver fiber to 10 million American homes and businesses over the next five years.

A successful candidate will have the ability to quickly establish relationships and clear lines of communication with local elected officials, policymakers, influencers, decision-makers and community partners. You will act as the ‘connective tissue’ between Lumen’s Network Implementation team and local permitting offices to establish predictable permitting timelines and help create innovative solutions when necessary to clear hurdles in local permitting application processes.

As the face of Lumen’s investment, you will coordinate closely with State Government Affairs Directors to understand current relationships and act as a brand ambassador between Lumen and the communities we serve. You will raise awareness of Lumen’s fiber investment with local government, businesses, and community organizations to celebrate the opportunities Lumen’s gigabit fiber internet service brings to every neighborhood.

Location and Schedule

This is a full time work from home position in the central Florida area. The selected candidate will need to be present in the communities around Central Florida, Tampa, and Fort Myers, and may also include Northern Florida. The typical schedule is 8am - 5pm Monday - Friday.

The Main Responsibilities

Quickly understand the level/volume of Lumen investment in the market
Improve permitting, ROW approvals, and permission to attach approval to meet company deployment targets.
Gather and negotiate the required guidelines and specifications for Engineering design requirements from the governing entities.
Ensure those requirements are documented in databases and cataloged in a library for reference.
Quality control submittals that are going to our largest and most sensitive areas to ensure the work being submitted meets the requirements of the governing entities.
Work directly with your local Network Implementation team to understand details of the build and clear existing roadblocks with local permitting offices
Work with local governments to understand details of permitting application processes
Work with vendors when necessary to ensure accuracy of information flow between vendors, local permit offices, and other external partners (utilities, community orgs, businesses)
Work with State Government Affairs Directors to build upon/maintain relationships with appropriate permit offices and city, county, and state lawmakers
Act as the ‘connective tissue’ between internal and external organizations ensuring clear lines of communication across organizations internally and externally
Prepare and present PowerPoint presentations to highlight/amplify Lumen’s fiber investment in local communities and opportunities for consumers, businesses, and anchor institutions
Coordinate announcements/events with Corporate Communications to celebrate Lumen’s investment and highlight the benefits of Lumen’s fiber network
Represent Lumen in meetings with local government, community partners and neighborhood organizations
Monitor local ordinance related to broadband providers, permitting, grants and community development
Work to expand partnerships in communities through available grant opportunities

What We Look For in a Candidate

Minimum of 5 years of experience working in/with permit offices and key public sector elected officials and staff
Ability to act as the operational driver for both traditional and innovative permit application solutions
High degree of integrity due to nature of information involved and visibility of the position
Ideal candidate will have working knowledge of permitting processes of government and utilities and the ability to act as the operational driver for both traditional and innovative permit application solutions
Excellent manager of relationships and proven record of ability to work with elected officials, policymakers, and senior staff
Proficiency in MS Office Suite
Strong verbal and written communications skills
Strong analytical and problem-solving skills
Occasional evening and weekend work and the ability to travel between cities within assigned territories

Preferred Qualifications:

2+ years’ experience in technology, broadband and/or telcom industry
2+ years’ subject matter expertise in city/county/state govt and utility permitting

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: FL
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-CS2

Requisition #: 336844

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Outside Plant Engineer (BEND, OR, US, 97703)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Implementation Engineer II (Outside Plant Engineer) responsibilities include design and preparation of Engineering Work Orders for land developments, new buildings, single line requests, Private relocations, FTTT, Road Improvement Relocations, augmentation projects and special circuit requests. Utilizing the following tools; NDS, AutoCAD, Fireworks/Bidmaster, JDS, FORTE, WFMT, ARMOR, TIRKS, LFACS, SITE TRACKER, and the full suite of Microsoft Office. As an OSP field engineer you will be assigned a geographic area and will be responsible for all OSP job requests. This position designs and acquires civil permits. This position also oversees Engineering Vendors and processes billing. Maintain positive interaction with Internal and External customers; maintain open conversation with Planning and all company departments providing high quality of service to the Lumen customers. Manage workload for a given area.

Location

Position located in Bend, OR.

The Main Responsibilities

Develops/defines plans for the implementation of new plant construction or modifications to existing facilities.
Prepares plans and specifications, to include gathering field data.
Is responsible for issuance of work out to construction teams timely adhering to specific timelines.
Ensures that the most feasible, practical and economical means to complete the work are utilized. Provides cost data to support capital planning and budgeting.
Monitors and controls project expenditures.
Oversees the projects through the life cycle of the projects.
Skilled in planning and/or engineering.
Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating to come up with solutions.
Validates quality vendor work and processes billing for such work.
Work with customers, developers and municipalities along with internal departments.

What We Look For in a Candidate

Required
Assoc degree or equivalent education and relevant experience.
8 years related experience in telecommunications, engineering, or network planning or equivalent.
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Fluent on current approved products and technology.
Work with Planning, Operations and all internal and external customers, maintain budget, and assist with forecasting budgets.
Maintain positive interaction between all governing authorities
Excellent oral and written communication skills.
Experience working with Utilities
Knowledge of copper and fiber networks.

Compensation

Location Based Pay Ranges:

$66,544 - $88,725 in these states: OR.

Learn more about Lumen's:

What to Expect Next

Requisition #: 338709

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Local Permitting Manager (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Local Permitting Manager will play a critical role in Lumen’s fiber investment throughout communities – acting as a force multiplier for both economic development, growth, and sustainability in communities.

Location and Schedule

This is a Work From Home position in the state of Arizona.
Candidate will be required to visit both client and team sites in municipalities in the state of Arizona.

The Main Responsibilities

Quickly understand the level/volume of Lumen investment in the market.
Improve permitting, ROW approvals, and permission to attach approval to meet company deployment targets.
Gather and negotiate the required guidelines and specifications for Engineering design requirements from the governing entities.
Ensure those requirements are documented in databases and cataloged in a library for reference.
Quality control submittals that are going to our largest and most sensitive areas to ensure the work being submitted meets the requirements of the governing entities.
Work directly with your local Network Implementation team to understand details of the build and clear existing roadblocks with local permitting offices.
Work with local governments to understand details of permitting application processes.
Work with vendors when necessary to ensure accuracy of information flow between vendors, local permit offices, and other external partners (utilities, community orgs, businesses).
Work with State Government Affairs Directors to build upon/maintain relationships with appropriate permit offices and city, county, and state lawmakers.
Act as the ‘connective tissue’ between internal and external organizations ensuring clear lines of communication across organizations internally and externally.
Prepare and present PowerPoint presentations to highlight/amplify Lumen’s fiber investment in local communities and opportunities for consumers, businesses, and anchor institutions.
Coordinate announcements/events with Corporate Communications to celebrate Lumen’s investment and highlight the benefits of Lumen’s fiber network.
Represent Lumen in meetings with local government, community partners and neighborhood organizations.
Monitor local ordinance related to broadband providers, permitting, grants and community development.
Work to expand partnerships in communities through available grant opportunities.

What We Look For in a Candidate

Required Qualifications:

Minimum of 5 years of experience working in/with permit offices and key public sector elected officials and staff
Ability to act as the operational driver for both traditional and innovative permit application solutions
High degree of integrity due to nature of information involved and visibility of the position
Ideal candidate will have working knowledge of permitting processes of government and utilities and the ability to act as the operational driver for both traditional and innovative permit application solutions
Excellent manager of relationships and proven record of ability to work with elected officials, policymakers, and senior staff
Proficiency in MS Office Suite
Strong verbal and written communications skills
Strong analytical and problem-solving skills
Occasional evening and weekend work and the ability to travel between cities within assigned territories

Preferred Qualifications:

2+ years’ experience in technology, broadband and/or telcom industry
2+ years’ subject matter expertise in city/county/state govt and utility permitting

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AZ

Learn more about Lumen's:

What to Expect Next

#LI-EP2

Requisition #: 338636

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Network Implementation Program Manager (BOARDMAN, OR, US, 97818)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Network Implementation Program Manager you will have the opportunity to manage construction projects issued out to construction for Eastern Oregon. Your contributions will have a direct impact on the business by ensuring project timelines are met, ensuring vendors perform quality work, while staying within budget and scope. This role reports directly to the SR MGR Local Network Implementation and is considered an Individual Contributor. The team you will be working with has a diverse set of skills and backgrounds, values solution oriented, diversity of thought, customer obsession, and teamwork with a growth mindset.

Location and Schedule

· This position can report to the office in either Hood River, The Dalles, or Boardman, Oregon.

· Full time salaried position with base hours of M-F 7:30-4:30

· Travel is specifically within Eastern OR, to and from job sites that could be driven to and from within the same day.

The Main Responsibilities

· End to end project management

· Relationship building with Vendors

· Quality audit of work performed by vendors

· Responsible to ensure accurate as-builts and billing

· Responsible for managing budget on projects to include Change in Plan (CIP’s) and validate appropriate funding is approved.

· Field interface with customers or municipalities, partnered with Engineering

· Moderate to Complex work using external vendors: network expansion, fiber builds, relocations, building adds

What We Look For in a Candidate

Required

· Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.

· Fully seasoned with typically 5+ years professional experience.

· Knowledgeable and able to work in appropriate systems and Microsoft Office (Excel, Outlook, Teams, Word, Adobe, PowerPoint, etc)

· Experience reading construction drawings, prints and civil plans

· Knowledgeable about construction methods and procedures (Aerial, Buried, Underground, intra buildings, etc)

Preferred

· Knowledgeable about copper and fiber splicing.

· Knowledgeable about Utilities, ROW and easements

· Fluent on current approved products and technology.

· Telecom knowledge or background

Compensation

Location Based Pay Ranges:

$69,694 - $92,925 in these states: OR

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338703

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Operations Technician III (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician III will work within Lumen's Professional Services Control Center (PSCC). This role requires a high level of technical expertise in handling complex assignments related to network systems troubleshooting, isolation, and/or maintenance activities. The position involves addressing the most challenging problems and providing mentoring and training to technicians on the team.

Location

This is a fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Supports Network Operations Center and Repair activities for Professional Services Control Center (PSCC) customers
Resolves complex network problems involving network hardware, fiber, colo space and power
Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system.
Reviews active issues and identifies tickets/issues that need realignment
Provides training and mentoring to team members.

What We Look For in a Candidate

Required:

Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel, Nokia, or Ciena 6500/Waveserver)
Experience supporting transport products (Dark Fiber, Waves,, etc.)Network Management Systems (i.e. DNA, Navigator, MCP, Site Manager, Netflex,, etc.)

Preferred:

Raman Amps
Alarm Monitoring Systems (i.e. RFM, Solarwinds, Netcool)
Ability to follow processes in ticketing platform (Ops Console, Remedy, ServiceNow)
Understanding of circuit designs and inventory systems (XLRs, DLRs, CLRs)
Troubleshooting technology solutions
Putty, WinSCP, vBrowser, Secure CRT, etc.

Compensation

Location Based Pay Ranges:

$63,400 - $84,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$66,544 - $88,725 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$69,713 - $92,950 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

Requisition #: 338527

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Analyst Relations Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic and experienced Sr Analyst Relations Manager to drive our global analyst relations strategy while also overseeing the operational backbone of the AR function. This role is ideal for someone who thrives at the intersection of strategic influence and operational excellence, and who is passionate about shaping market perception through strong analyst relationships and efficient program execution.

The Main Responsibilities

Strategic Analyst Engagement
Build and maintain strong, trust-based relationships with key industry analysts across firms such as Gartner, Forrester, IDC, and others.
Develop and execute a comprehensive AR strategy aligned with business priorities, product roadmaps, and go-to-market plans.
Manage analyst briefings, inquiries, and strategy days to ensure consistent and impactful communication of company vision and differentiation.
Partner with executives, product leaders, and marketing teams to prepare spokespeople and ensure message alignment.
Operational Excellence
Own the AR calendar, tracking all analyst interactions, deliverables, and key milestones including specific Gartner seat holder annual plan.
Manage AR tools and platforms (e.g., ARchitect) to ensure accurate reporting and visibility across the organization.
Assist with AR performance metrics and reporting dashboards to measure impact and inform strategy.
Coordinate cross-functional collaboration with PR, product marketing, and executive teams to streamline AR workflows and content development.

What We Look For in a Candidate

Required:

2-4 years of experience in Analyst Relations, Communications, or related roles in the tech industry.
Proven track record of managing analyst relationships and influencing key research outcomes.
Strong project management skills with a detail-oriented and process-driven growth mindset.
Excellent written and verbal communication skills; able to translate complex topics into compelling narratives.
Experience with AR management tools and data-driven reporting.
Ability to work independently and collaboratively in a fast-paced, matrixed environment.

Preferred Qualifications:

Experience in enterprise software, cloud, cybersecurity, or AI sectors.
Familiarity with analyst evaluation processes (e.g., Magic Quadrants, Waves, MarketScapes).
A background in marketing operations or program management is a plus.

Preferred:

5+ years of relevant experience
Good communication skills, both oral and written
Capable of understanding highly competitive market landscapes and strategically positioning differentiation to the analyst community.
A strong technical mind with the ability to quickly locate, dissect, and relay key information.
Excellent project management, prioritization, and strategic planning skills
Ability to help shape content targeted to an analyst audience
Ability to guide and counsel executives and other spokespeople
Results and metrics-oriented

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-KM2

Requisition #: 338907

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Innovation Service Design (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Lead Innovation Service Design, you will own the beta customer experience from end to end—translating real-world interactions into actionable design thinking outputs. You’ll validate assumptions, drive the project plan, and deliver measurable milestones that bolster proof and validation. This role is ideal for a systems thinker who thrives in ambiguity and is passionate about orchestrating for velocity and delight through a white-glove experience.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

•   Own the beta customer journey from onboarding through feedback loops, ensuring a seamless and insightful experience.
•   Validate assumptions through structured experimentation and customer engagement.
•   Drive the project plan, aligning cross-functional teams to deliver and measure key milestones.
•   Facilitate design thinking workshops to extract insights, map service blueprints, and co-create future-state experiences.
•   Translate customer feedback and usage patterns into service design artifacts (journey maps, personas, service blueprints).
•   Bolster proof and validation efforts by aligning service design with technical feasibility and business goals.
•   Orchestrate internal and external stakeholders to accelerate delivery while maintaining a white-glove, high-touch experience.

What We Look For in a Candidate

•   5+ years in service design, UX strategy, or customer experience roles.
•   Strong portfolio of service design work, including journey mapping and stakeholder facilitation.
•   Experience working with beta or early-access programs.
•   Familiarity with agile development, product incubation, and enterprise technology environments.
•   Excellent communication and storytelling skills.

Preferred
• Background in enterprise networking, cloud, or cybersecurity.
• Experience in innovation labs or co-creation programs.

Compensation

Location Based Pay Ranges

$91,266 - $121,688 in this state: WA

Learn more about Lumen's:

#LIKS1

#BDS

Requisition #: 339108

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II- Regional Enterprise Expansion (WORKS FROM HOME, CO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in Colorado.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$67,725 - $90,300 in these states: CO

Learn more about Lumen's:

#LI-HE1

Requisition #: 339103

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

LEAD TECHNOLOGY CONSULTANT - Security (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Technology Consultant to join our Security Advisory Services team. This role blends deep technical expertise with strategic advisory capabilities, supporting enterprise customers as they strengthen their cloud and infrastructure security postures. The ideal candidate will have proven experience conducting cloud security assessments, delivering risk-informed recommendations, and engaging with executive stakeholders to align security initiatives with business objectives.
Candidates should bring strong proficiency across Azure and AWS, with hands-on skills in security tooling, enterprise firewall configuration, and emerging technologies such as AI/ML platforms. This role will also support the design and delivery of tailored governance models, control frameworks, and compliance readiness assessments, helping clients build resilient and scalable security programs.
The position requires a balance of technical depth, consultative presence, and reporting acumen, with the ability to work across both strategic planning and tactical execution.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

• Conduct in-depth cloud and infrastructure security assessments across AWS, Azure, and hybrid environments using tools
• Leverage industry tools and data to assess security posture gaps, misconfigurations, and control weaknesses across customer environments
• Evaluate firewall architecture and rule sets to identify exposure risks, segmentation concerns, and policy alignment issues
• Assess AI/ML platform configurations and architecture for compliance with modern security best practices and emerging threats
• Deliver tailored executive-level reports, maturity models, and risk-based recommendations to support strategic security planning
• Translate technical assessment findings into clear, business-aligned insights for both executive leadership and technical teams
• Provide guidance on cloud governance, identity architecture, and policy enforcement models without direct implementation
• Collaborate with customer stakeholders to define remediation priorities, roadmap actions, and long-term security strategy
• Maintain working knowledge of security frameworks (e.g., NIST, CIS, HIPAA, PCI DSS) to support regulatory alignment and compliance readiness

What We Look For in a Candidate

• 8+ years of experience in cybersecurity consulting, advisory services, or cloud security assessment roles
• Proven expertise in conducting cloud and hybrid security assessments across Azure, AWS, and on-prem environments
• Familiarity with leveraging assessment tools such as Prowler, Qualys, Tenable, and Nipper to support posture and configuration evaluations
• Strong understanding of enterprise firewall platforms (e.g., Fortinet, Palo Alto, Cisco, VMware NSX) and their role in security architecture assessments
• Experience assessing AI/ML platforms, DevSecOps environments, and cloud-native services for security and compliance risks
• Demonstrated ability to produce and deliver executive-level reporting, including risk summaries, security scorecards, and strategic recommendations
• Knowledge of key enterprise platforms such as Microsoft Entra ID (Azure AD), Intune, Purview, DNS policy, and Cloudflare
• Comprehensive familiarity with industry frameworks such as NIST, CIS Controls, CMMC, HIPAA, PCI DSS, and cloud security best practices
• Excellent verbal and written communication skills, with the ability to translate technical findings into business-impact narratives

Compensation

#GSS

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338541

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Big Data Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a Lead Big Data Developer who is passionate about working with large-scale systems using cutting-edge technologies and tools to help identify and disrupt malicious threats on the Internet. This role is on Lumen’s Black Lotus Labs organization. As the Threat Research and Operations arm of Lumen, we leverage our unmatched network visibility to protect your business and help keep the internet clean. You will be part of a dynamic and collaborative team with an opportunity to lead the team that develops software to help identify and find threats within network-like datasets.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Provide technical direction in the creation, implementation, and integration of complex big data solutions
Collaborate and translate business requirements into implementation design and participate in the design, evaluation, and selection of best software solutions to achieve business objectives
Design, develop, test, and deploy scalable and reliable data pipelines using technologies like Spark, Kafka, Hadoop, and other big data technologies
Extract, transform, and load data from various sources and formats, such as relational databases, APIs, JSON, XML, CSV, etc.
Perform data quality checks and validations, and handle data anomalies and issues
Collaborate with other developers, data engineers, data analysts, and business stakeholders to understand data requirements and deliver data solutions
Develop scalable systems that enable real-time validation of identified resources
Mentor junior developers and engineers on the team and champion industry best practices
Explore, evaluate, and conduct PoC to determine new technology solutions that would improve our ability to detect newer threats or add efficiency to current processes

What We Look For in a Candidate

7+ years of experience. Master’s or Bachelor's degree in Computer Science, Engineering, Mathematics, or related field, or equivalent work experience
Can demonstrate past experience in developing and working with big data technologies, such as Spark, Kafka, Hadoop, Hive, etc.
Proficient in programming languages, such as Python, Java, Scala, or SQL
Strong analytical and problem-solving skills, and attention to detail
Good communication and teamwork skills, and ability to work independently and proactively
Eager to learn new skills and technologies, and willing to take on challenges

Compensation

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

#LI-VK1

Learn more about Lumen's: