Lumen Technologies

ACCOUNT DIRECTOR II (MELBOURNE, AU)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

This is a senior & key position within the sales team who will be instrumental in refining and implementing a successful sales strategy to accelerate sales of our Managed Security Services beginning with the ANZ market. The successful candidate will already have strong relationships with key security decision makers in the market which we can leverage to accelerate our sales in this area. He/She will also be able to develop and hold strong relationships with key security decision makers in the market and influence them to consider Lumen MSS solutions for their business needs.

The Main Responsibilities

Develops and manages relationships with customers HQ and/or decision making executives in ANZ market. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Independently execute consultative selling with prospects to identify their gaps and problem statement, strategize with their stakeholders, derive a fit-for-purpose proposition, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire security services offerings especially in Managed Security Services (MSS) and Professional Security Services.
Provides accurate and detailed weekly/monthly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Collaborate closely with the Security Practice in Product Management & Practices team to ensure alignment in our narratives, solutions and portfolio strategy.

What We Look For in a Candidate

Experience 7+ years sales experience in Security Services, preferably with Managed Security Services (MSS) and/or Professional Security Services.
Strategic mindset with excellent business acumen and cybersecurity foundation
Good understanding of Mitre ATT&CK framework, Threat hunting, MAS TRM, NIST and other cybersecurity standards and frameworks.
Good understanding of Australian data privacy act and obligations under APP 1 and 11, CPS234, CPS230, Essential Eight, obligations for reporting cyber incidents to authorities and others.
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the
Prospects business and technology environment and drivers, relevant for the application of network IT services.
Excellent network and access to CSOs / CISOs communities
Ability to open doors with Senior Executives/CXO in the ANZ market
Applying business and commercial fundamentals and success criteria to inform planning and decision making.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 340953

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

ACCOUNT DIRECTOR II (Chai Wan, HK)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Works closely and collaboratively with the sales leaders to identify and develop sales opportunities and provide solutions in Secure Connectivity and Managed Security Services (MSS). Responsible for the development, implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired customers HQ and/or decision making executives in mainly Hong Kong/Greater China/North Asia. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire offerings especially in Managed Security Services (MSS).
Uncover, develop, manage technology and channel partnerships
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Experience 7+ years sales experience in Managed Security Services (MSS)
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of network IT services.
Ability to open doors with Senior Executives/CXO in the Hong Kong, Greater China and North Asia market
Applying business and commercial fundamentals and success criteria to inform planning and decision making
Experience with Salesforce.com preferred.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 340964

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Sr. Lead, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Acceleration & Growth Team (AGT) is Lumen’s commercial organization, responsible for driving revenue growth and delivering differentiated customer outcomes across Lumen’s segments. AGT brings together sales, customer success, partner ecosystems, and transformation initiatives to modernize gotomarket motions, improve productivity, and scale growth through disciplined execution. The organization operates with a strong focus on operational rigor, customer impact, and continuous transformation to support Lumen’s longterm growth strategy

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Senior Lead, Portfolio Management is the most senior individualcontributor role within the Polish-based AGT Portfolio Management team, accountable for the highcomplexity modeling, integrated investment and workforce analytics, and portfoliolevel decision frameworks across AGT and LTO initiatives.

This role serves as the primary analytical authority and strategic thought partner to the Sr. Manager, Portfolio Management. It owns enterprisegrade modeling, scenario analysis, and valuecreation logic used to inform leadership decisions on investment prioritization, workforce strategy, productivity, and execution tradeoffs.

This role is structured for 11am to 7pm or 12pm to 8pm CET working hours and is a critical pillar of AGT’s Poland‑based portfolio management team, designed to scale execution, strengthen the analytical decision-making processes, and reinforce AGT’s operating rhythm.

Location: Remote or Hybrid

Benefits: private health care (Medicover), Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, working abroad policy, CSBF (voluntary), Wellness Day

The Main Responsibilities

Enterprise‑Level Portfolio & Value Modeling

Own the design and governance of advanced, integrated models across Headcount & workforce productivity, investment and run‑rate economics, Cost‑to‑serve, ROI as well as strategic initiatives’ value realization.
Build multi‑variable, scenario‑based models to evaluate strategic options, sensitivities, risks, and tradeoffs.
Translate modeling outputs into clear recommendations, not just analysis.

AGT & LTO Modeling Coordination

Serve as the central owner and coordinator of modeling approaches across AGT initiatives.
Define modeling standards, assumptions, and methodologies to ensure consistency, comparability, and credibility.
Partner with LTO office, AGT TO, and AGT leaders to align on value measurement frameworks.
Review, challenge, and elevate initiative‑level models produced across the organization.

Strategic Decision Support (Sr. Manager Right‑Hand Role)

Act as the Sr. Manager’s primary analytical partner on: Portfolio prioritization and sequencing, Workforce and location strategy, productivity and cost optimization, pace and phasing of transformation initiatives.
Proactively surface insights, risks, and structural issues before they appear in execution metrics.
Support leadership forums with decision‑ready narratives, not operational detail.

Portfolio Synthesis & Executive Storytelling

Synthesize insights across AGT and LTO initiatives into cohesive portfolio level stories.
Frame executive discussions around: what is driving value, where value is at risk, what tradeoffs leadership must actively choose.
Elevate portfolio conversations from reporting to strategic alignment and action.

Analytical Standards, Quality & Capability Elevation

Establish and evolve analytical frameworks, modeling templates, and quality standards for AGT Portfolio Management.
Serve as the final quality bar for complex analyses used in leadership decision-making.
Provide mentorship and technical guidance (without people management) to Lead and Analyst.
Continuously raise the analytical maturity and credibility of the Poland based portfolio mgmt team.

What We Look For in a Candidate

Required Qualifications

10+ years of experience in portfolio management, transformation, strategy, finance, or consulting.
Deep expertise in financial, HC, productivity, GTM, business analytics and ROI modeling, as well as Cost-to-Serve and coverage models,
Proven ability to operate at enterprise and executive levels.
Strong judgment navigating ambiguity, imperfect data, and competing priorities, with strong strategic mindset and problem-solving skills and ability to think critically.
Advanced modeling skills (Excel and related tools); comfort building and evolving complex models.
Strong Power Point and presentation skills to translate complex analysis into executive-ready storyline
Exceptional executive‑ready communication and influence skills.
A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. Previous work with international corporations is a plus.
A strong interpersonal, time management and facilitation skills with proven ability to work in a fast-paced, high-volume environment.

Preferred Qualifications

Experience supporting large‑scale enterprise transformation programs.
Background in management consulting, corporate strategy, investment banking or advanced FP&A.
Familiarity with TechCo / Telco operating models, ideally within Cloud Service Provider or Data Center industries.
Advanced modeling techniques including Monte Carlo simulation, scenario/sensitivity analysis.
Valuation modeling knowledge such as NPV, DCF, market modeling.
Experience with XaaS and Consumption-based monetization models, ARR, CLV, CAC.

Requisition #: 341638

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

OPERATIONS TECHNICAL SUPPORT I (English and Spanish) (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As Operations Technical Support you will act as the face of the Service Desk and Lumen by having direct contact and interaction with our customers primarily via email and phone. Our Service Desks in Poznań are the single point of contact 24x7, 365 days a year to our customers.

Our knowledge bases as well as procedures and processes help you ask the right questions and find guidance to troubleshoot issues. If you open a case, you keep ownership of it until it is closed — but no worries, it’s a team effort, and many situations require interacting with your direct team members here in Poznań or with our extended global support operations to find a solution.
This is a fully remote position (within Poland) based on a rotating shift schedule.

The Main Responsibilities

First point of contact for our clients, via multiple communications methods, per established customer service and quality guidelines.
Troubleshoot / fix issues on first contact if possible.
Troubleshoot, collection information and escalate to Tier 2 &3 support if not able to fix the issue right away.
Provide and obtain timely updates to/from relevant parties (internal and external), ensure all issues are chased throughout the incident life cycle, manage the resolution of issues and keep clients informed unless otherwise specified by specific client.
Keep ownership of tickets till resolution.
Follow Outage procedures and Support processes as required and keep Customers and Management up to date at all times.
Challenges the status quo and seek constant service improvements.
Using all available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. Provide quality solutions in a timely manner.
Ensure ticket documentation is accurate and thorough.
Identify recurring incidents and trends and escalate appropriately.

What We Look For in a Candidate

Excellent verbal, written and analytical skills in English and Spanish.
Desire to WOW the customer.
Knowledge or understanding of IT infrastructure.

What to Expect Next

Requisition #: 341489

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Account Director II - Enterprise (WORKS FROM HOME, CA, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.Re
Requires at least 50% or more of time conducting sales activities outside of the office.
Must be able to travel at least 25% of the time.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$115,133 - $153,507 in these states: CO
$120,617 - $160,812 in these states: CA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341706

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Account Manager II - RE-Expansion (WORKS FROM HOME, CA, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

You will need to live in California to be a viable candidate, ideally Southern California. You will be visiting and meeting customers and clients face to face.

Location and Schedule

Allows for Work From Home in California, ideally Southern California

Requires at least 25-50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$70,949 - $94,595 in these states: CA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-MR1

Requisition #: 341554

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director Senior Enterprise (WORKS FROM HOME, CA, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As an Account Director Senior with Lumen, you will be responsible for managing business development activities for high-profile named account that leads to the expansion and growth of new business. Accountable for the coordination and strategy on assigned key account(s). Responsible for the overall development and implementation of the account plan.

Location

Candidates for this position must reside in either: California, Colorado, and Washington.

Requires at least 50% or more of time conducting sales activities outside of the office.

Candidates for this position must reside in either: California, Colorado, and Washington.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Broadens and deepens existing customer relationships in order to gain strategic positioning as well as retain existing revenue and attain additional business.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Drives account management responsibilities including solution creation, solution offering, configuration management, order issuance, service delivery, service management, and revenue recognition.
Demonstrates a balance of strategic and tactical thought leadership.

What We Look For in a Candidate

Required:

10 years of sales experience in the technology or telecommunications industry selling to high profile named accounts.
Knowledge and understanding of the telecom industry's competitive landscape.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
At least 50% of time conducting sales activities outside of the office.

Preferred:

Experience with Salesforce

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,847 - $177,122 in these states: CO
$139,166 - $185,552 in these states: CA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

What to Expect Next

Requisition #: 341420

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Atlanta, GA (ATLANTA, GA, US, 30303)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,500 - $53,500 in these states: GA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341265

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Large Enterprise (CHARLOTTE, NC, US, 28277)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Strategic Account Director is responsible for leading sales growth and retention opportunities within the dedicated Large Enterprise account module. This role drives executive-level relationships, shapes multi-year account strategies, and orchestrates cross-functional resources to maximize customer value and revenue growth. Responsible for positioning Lumen's full portfolio of products and services to address complex business challenges, while ensuring a high level of customer satisfaction and long-term partnership. This role is accountable for development and execution of strategic and tactical account plans, as well as the accuracy of sales forecasts and disciplined account management of funnel and pipeline generation.

The Main Responsibilities

Develop, own and execute unified strategic account plans for assigned Large Enterprise customers, including growth strategy, whitespace analysis, and clear action items to expand wallet share
Build and deepen trusted advisor relationships with key stakeholders, including senior and C-level executives, to gain strategic positioning, influence decision criteria and secure long-term commitments
Proactively cross-sell and up-sell across the company's full product and services portfolio to increase overall customer spend, leveraging a strong understanding of the customer's business, industry trends, competitive landscape and outcomes
Collaborate closely with internal stakeholders (customer success, solution engineering, marketing, operations, finance, and executive leadership) to design and deliver differentiated solutions and ensure successfulsolutions and ongoing customer value realization
Maintain an accurate, up-to-date pipeline and weekly forecast, providing clear visibility into opportunity status, next steps, risks and upside in order to meet or exceed sales and revenue targets
Act as the internal voice of the customer, providing structured feedback on requirements, competitive activity, and market trends to inform product strategy, pricing and go-to-market plans
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Requires at least 50% or more of time conducting sales activities outside of the office.

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$112,875 - $150,497 in these states: NC

Learn more about Lumen's:

Benefits
Bonus Structure #LI-Onsite

Requisition #: 341521

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Raleigh, NC (RALEIGH, NC, US, 27616)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$42,132 - $56,175 in these states: NC

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 340638

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ALLIANCE SR MGR (TOKYO, JP, 1056217)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As a Senior Business Development Manager (Innovation Executive), you will be a strategic architect for Lumen’s emerging technologies and services. Your mission is to identify, nurture, and shape new business opportunities through strategic alliance partnerships, driving growth and innovation for both Lumen and our clients. You will lead Lumen's cross functional team in co-innovating solutions, managing executive relationships with our partners, and executing beta programs that result in early adoption of our capabilities.

This role will work closely with Lumen’s product management, marketing, sales and other cross-functional teams to align strategic alliance partnerships with the company’s overall business strategy, goals, GTM plans and our portfolio. This role requires a unique blend of business strategy, relationship management, technical skills and cross-functional leadership skills. The ideal candidate will excel at aligning partnerships with company objectives, negotiating complex agreements, and orchestrating collaboration across diverse teams and organizations. They will play a crucial role in expanding our market presence, enhancing our product offerings, and creating mutual value through strategic collaborations.

Success in this role means consistently generating high-value opportunities which translates into revenue growth and referenceable customer successes.

The Main Responsibilities

Strategic Partnership Development:
- Identify, develop, and manage alliances that align with Lumen’s business objectives and go-to-market (GTM) plans.
- Monitor market trends and the competitive landscape to uncover partnership opportunities that enhance our product offerings and market presence.
Value Creation & Solution Development:
- Drive co-selling, joint value propositions, joint marketing, and solution development with partners (ISVs, GSIs, hyperscalers).
- Translate innovative ideas into concrete use cases and business cases, articulating clear value propositions for each opportunity.
Operational Leadership:
- Oversee onboarding, enablement, and execution of partner programs.
- Maintain strong relationships with key alliance partners, ensuring clear communication and mutual understanding of objectives.
Cross-Functional Collaboration:
- Work closely with product management, marketing, and sales to develop joint strategies, GTM plans, and business cases.
- Coordinate with diverse teams to ensure successful execution of partnership agreements and initiatives.

Customer Co-Innovation:
- Engage customers in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions with our partners that will address real-world customer needs while aligning with Lumen’s future offerings. By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper partnerships and develops solutions that closely match customer needs.
Pipeline Generation:
- Identify and qualify new opportunities to maintain a robust pipeline of high-potential targets.
- Research industry trends and customer pain points to spot emerging opportunities early.
Governance & Performance Management:
- Establish KPIs, manage QBRs, and ensure partner success through structured engagement models.
- Analyze partnership performance, provide regular reports to senior management, and recommend improvements.

What We Look For in a Candidate

Proven ability in market analysis, strategic thinking, and execution of joint GTM strategies.
Strong communication and negotiation skills for client engagement and deal closure.
Technical acumen in cloud, network, cybersecurity, and emerging technologies.
Relationship management skills, with a focus on building trust-based engagement with senior stakeholders.
8–12 years’ experience in alliance management, partner strategy, business development, consulting, or technology sales.

Candidate Profile:

Bachelor’s degree in business management, Marketing, Information Technology, or a related field.
Excellent communication and presentation skills.
Ability to work independently and collaboratively with cross-functional teams.
Strategic thinker with a clear vision and execution capability.
Analytical mindset, able to analyze market trends and customer feedback to identify business opportunities.

Additional Information
This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Job duties may change based on business needs.

Compensation

What to Expect Next

Requisition #: 341363

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for a motivated sales individual within Japan to support the growth of the Cloud business. With the right credentials/certification from the Hyperscalers with capabilities across a wide range of cloud technologies, the key objectives for the position are:

Grow the Cloud business in the designated geographical territory by unearthing new opportunities through new logo acquisitions.
Collaborate with our partner ecosystem for increased sales, brand awareness and market share to drive pipeline.
Feedback and collaborate with the Hyperscalersteam to develop / refine service offerings to cater to market demand and requirements.

The Main Responsibilities

Develops and manages relationships with acquired customers HQ and/or decision making executives in Japan. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire offerings especially in cloud domain
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Experience 7-10 years sales experience in Cloud services business
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers.
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 341182

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Work closely with the sales leaders to identify and develop sales opportunities and provide solutions in Managed Security Services (MSS) including SOC services. Responsible for the development, implementation of strategic and tactical sales account plans. Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Independently execute consultative selling with prospects to identify their gaps and problem statement, strategize with their stakeholders, derive a fit-for-purpose proposition, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire security services offerings especially in Managed Security Services (MSS) and Professional Security Services.
Provides accurate and detailed weekly/monthly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Collaborate closely with the Security Practice in Product Management & Practices team to ensure alignment in our narratives, solutions and portfolio strategy.

What We Look For in a Candidate

Experience 7+ years sales experience in Security Services, preferably with Managed Security Services (MSS) and/or Professional Security Services.
Strategic mindset with excellent business acumen and cybersecurity foundation
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of network IT services.
Excellent network and access to CSOs / CISOs communities
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 338118

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A pivotal role in the APAC Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Provides mentoring, training and escalation support to the Security Analysts. As a Senior SOC Analyst, you will learn how to work with various platforms including SIEM, SOAR, EDR, NDR, CNAPP, UEBA and OT platforms to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

Support Hour: Office Hour Work (may change to shift work)

The Main Responsibilities

Monitor, triage and response to alerts for client security events detected on the various monitoring system.
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products.
Research and implement customer generated change requests for MSS products.
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
Manage technical workload and engage Incident Response Analysts and management
Inclusive of serving as the technical escalation by the L1 SOC Analyst
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
Present as technical expert delivering solutions to clients, internal business and third-party vendors.
Develop enhancements to existing solutions, promote creation of new tools, processes and applications such as alert fine-tuning, create, review and/or update of existing SOPs
Directly support, train and mentor the Security Analysts.
Participate in company sponsored job related activities plus training to further develop your management and technical skills.

What We Look For in a Candidate

2-5 years of professional work experience in Information Security with SOC environment
Relevant security certifications (e.g. CompTIA CySA+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Fluent in both Japanese and English
Strong understanding of threat landscape and expert analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience with public Cloud infrastructure providers (e.g. AWS, Azure, GCP) and understanding of cloud concepts like VPC, IAM roles, IaC, Containers and Orchestration, CI/CD, etc;
Knowledge/experience of networking (TCP/IP, HTTP, DNS, SMTP, etc) and firewalls (e.g. Fortinet, Cisco, Palo Alto, Checkpoint, Juniper);
Working knowledge of Log Management/SIEM (e.g. CrowdStrike, Fortinet, Splunk, Microsoft Sentinel, Google) and Endpoint Detection and Response (CrowdStrike, SentinelOne, Microsoft) and Cloud Security;
Exceptional customer service skills with working ITIL experience
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;

Advantages:

Knowledge/experience of Operational Technology (OT) Security (e.g. Clarity, Armis)
Programming and scripting skills (e.g. Bash, Python, Perl, Powershell);

Compensation

What to Expect Next

Requisition #: 338714

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Technology Consultant (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Main Responsibilities

Customer Onboarding & Delivery
- Lead end‑to‑end technical onboarding for enterprise customers, from kickoff through production go‑live
- Responsible for verifying and implementing the detailed technical design working with and in coordination with the technical project leads
- Own onboarding milestones including device ingestion, CMDB readiness, connectivity validation, monitoring enablement, and E2E testing
- Manage multiple onboarding efforts in parallel while maintaining delivery quality and customer confidence
- Coordinate and validate backend technical dependencies required for onboarding, Partner closely with network, cloud/infrastructure, and security teams to ensure secure, compliant connectivity prior to enabling monitoring or ticketing workflows
- Oversee onboarding into monitoring and management platforms (e.g., CMDB, monitoring tools, incident workflows)
- Ensure backend technical readiness is complete before activating alerting, ticket creation, or resolver workflows
- Validate integration dependencies across monitoring, incident, and operational support teams
- Act as the primary onboarding coordinator across engineering, security, platform, Technical Account Manager, and customer technical teams
- Translate technical risks and blockers into clear mitigation plans and executive‑level updates
- Maintain onboarding plans, risks, dependencies, and status reporting

The Role

Primarily responsible for onboarding design, planning, execution and coordination activities for external customers into Lumen’s service management platforms as well as ensuring transition handoff to the various managed services support teams. This role is responsible for end‑to‑end onboarding execution, with a strong emphasis on backend technical readiness, including network connectivity, IPSec tunnels, firewall, inventory, eBonding, coordination etc. The ideal candidate is comfortable operating with external customers and various technical teams, (such as IT, infrastructure, network) ensuring customers are technically ready to go live across complex, secure environments.Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.

What We Look For in a Candidate

Bachelors degree or equivalent education and experience. Typically 10+ years related experience or 8+ years related experience with Masters degree.

8+ years of experience in technical project management, design or other client technical engagement or service delivery experience
Direct experience onboarding customers into networked, monitoring, or managed services platforms such as Service Now
Demonstrated success coordinating designs and planning activities network, firewall, and cloud dependencies for production go‑lives
Background in managed services, NOC, infrastructure, or enterprise IT operations environments
Excellent communication skills with proven experience working directly with external customers, technical teams and various level of Executive Leadership
Networking or cloud fundamentals certification (or equivalent practical experience)
Experience with modern delivery methodologies such as Agile and associated tools (Jira, ADO, etc.)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341624

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr Lead Operations Engineer - PUB SEC (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Sr Lead Operations Engineer-Public Sector will support Lumen Managed Services contracts by designing, installing, and maintaining data systems to meet customer requirements. Responsibilities include providing advanced engineering support for network performance management, troubleshooting complex issues, and monitoring network capacity to ensure reliable, uninterrupted service. The role requires evaluating new technical requirements and products for compatibility, maintaining up-to-date knowledge on routing and switching, and overseeing technical methods and documentation. Additional duties involve maintaining network monitoring tools, testing disaster recovery plans, and acting as a key liaison with vendors like Cisco and Solarwinds, as well as collaborating with other departments. Off-hours support on a rotating basis and the development of process flows are also essential to the position.

The Main Responsibilities

Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations.
Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements
Evaluate new technical requirements for compatibility with deployed system design
Evaluate new products for compatibility and applicability to the Managed Services solutions
Maintain current knowledge base regarding complex routing, switching
Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services.
Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.
Troubleshoot and resolve complex issues
Provide high-level off-hours support on a rotating basis with other engineers
Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.
Maintain network monitoring applications, equipment and utilities as needed.
Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults,and minimize malfunctions.
Create and maintain network documentation and reports as required
Act as liaison between Managed Services and other vendors (e.g. Cisco & Solarwinds) on high-level support issues.
Provide direct interface with other Lumen departments in support of the Managed Services.

What We Look For in a Candidate

Required Qualifications:

Bachelor’s degree plus minimum 5 years related experience or equivalent combination of education and experience.
Microsoft Windows Server or Solarwinds Subject Matter Expert
Public Trust Suitability requirement

3 years current hands on experience with the following:

Windows Server management and configuration and/or Solarwinds management and configuration
Isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics
Proficient PC skills in office applications and network connectivity configuration
Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.
Must be available 24/7 for outages and maintenance window work.
Strong communication (oral and written), customer service, organizational and multi-tasking skills
7 years of Cisco Experience in a large enterprise networks
At least 2 Cisco certificates CCNP, CCIE….ETC
Cisco SDWAN experience
Python with emphasis on network add/change/manage tooling.
10 Years of network troubleshooting and design

Preferred Qualifications:

Cisco SDWAN
Cisco Routing and Switching
Strong knowledge of OSI model
Wireshark / packet capture problem analysis
Cisco Layer 2 & 3 switch and router configuration and management
Solarwinds Certified Professional certification
Proven analytical and problem-solving abilities
Highly self motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341642

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Manager Managed Services Engineering - Public Sector (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Manager Managed Services Engineering Public Sector leads the engineering function responsible for converting managed services solutions into scalable, operationally ready offerings. This role ensures services across network, infrastructure, cloud, and security domains are engineered for reliability, automation, observability, and seamless 24x7 managed operations. The position bridges architecture and operations, overseeing how services transition from design into steady-state delivery across customer environments.

The Main Responsibilities

Lead, mentor, and develop a high-performing engineering team supporting service enablement and operational engineering.
Establish engineering standards, operational architectures, and best practices for scalable managed services.
Translate service offerings and solution architectures into operationally ready, repeatable service capabilities.
Define and implement operational architecture, including monitoring, alerting, automation, and ticketing workflows.
Oversee onboarding engineering for new customers and services, ensuring integration with monitoring, automation, and service management systems.
Develop standardized onboarding frameworks and deployment models for customer environments.
Drive automation and tooling initiatives to improve operational efficiency and workflow integration.
Build integrations across monitoring systems, orchestration tools, and IT service management platforms.
Enable automated provisioning, alert correlation, and incident response workflows.
Partner with Solution Architecture, NOC, SOC, product, and service delivery teams to align services with operational support models.
Support service lifecycle management, including service introduction, change management, updates, and retirement.
Ensure observability across managed services environments, including telemetry, monitoring, dashboards, and health metrics.

What We Look For in a Candidate

10+ years of engineering experience in enterprise infrastructure, network, cloud, or security domains.
5+ years leading engineering teams in managed services, service provider, or large-scale enterprise settings.
Proven experience designing and operationalizing production-grade services in complex or multi-tenant environments.
Expertise in network engineering, cloud/infrastructure platforms, systems/platform engineering, or security infrastructure/operations.
Experience designing operational architectures with monitoring, automation, and service management at scale.
Proficiency integrating monitoring, orchestration, and ITSM platforms (e.g., ServiceNow, Jira Service Management).
Strong automation and scripting experience (Python, PowerShell, APIs, infrastructure automation tools).
Systems-thinking mindset with the ability to connect architecture, operations, and service delivery.
Background supporting 24x7 operational environments with strict SLAs.
Experience in MSP or telecommunications/service provider environments (preferred).
Familiarity with NOC/SOC operations and ITIL-aligned service management practices.
Experience with observability platforms, event correlation, and service telemetry.
Industry certifications in networking, cloud, or security (preferred).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341660

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

AEM Product Manager (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Owns the design, governance, and scalability of the AEM Sites platform. Defines how components, templates, content fragments, and authoring patterns are structured across properties. Serves as the expert for AEM content architecture and the key translator of business/UX needs into platform capabilities.

The Main Responsibilities

Define and maintain the AEM content architecture, including component libraries, content fragment models, taxonomy structures, and authoring standards to support effective content organization, discovery, and reuse.
Own the AEM roadmap and backlog, ensuring enhancements align with business priorities and digital experience goals.
Partner with business stakeholders in defining future-state workflows that optimize value across the Adobe stack of technologies
Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, AEM Sites UI, best practices, and workflow optimization.
Collaborate with UX, design, and dev teams to ensure workable, scalable AEM solutions.
Provide direction to business analysts and development teams during feature definition, backlog refinement, and solution design to ensure scalable and maintainable AEM implementations.
Evaluate new AEM features, tools, and frameworks for adoption.
Ensure content governance, reusability, localization, and scalability across properties.
Support integration planning where AEM intersects with Assets, Target, analytics, and data tools.
Ensure AEM supports modern digital delivery models, including headless architecture, Edge Delivery Services, and design system integration.

What We Look For in a Candidate

Education:
Preferred: Bachelor’s degree in Computer Science, Information Technology, Digital Media, or related field
Master’s degree or MBA with a focus on technology, digital experience, or product management.

Experience:
Required: 5–8+ years of experience working with Adobe Experience Manager (AEM), with strong expertise in AEM content architecture and enterprise-scale implementations.
Hands-on Experience defining and managing product roadmaps, backlog prioritization, and governance processes.

Experience collaborating with design, content, and development teams in an enterprise environment.
Preferred: Experience with AEM integrations (Assets, Target, Analytics) and familiarity with the Adobe Experience Cloud ecosystem.
Background in agile product management and roadmap planning for digital platforms.
Adobe Certified Professional – Adobe Experience Manager Sites Business Practitioner, Product Owner certification (CSPO, SAFe POPM, etc.).

Skills:
Strong AEM and Adobe ecosystem fluency, including AEM Sites, AEM Assets, Adobe Target, Analytics, or related MarTech tools.
Strong understanding of content architecture, component libraries, content fragments, and authoring workflows within AEM.
Strong communication skills and proven ability to collaborate across cross-functional teams, including marketing, content, UX/design, and IT stakeholders.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341670

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II - INSIDE PUB SEC (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Account Manager II – Inside is responsible for growing revenue in the small to medium sized customer accounts. Primary function of sales being performed through technology and not on customer premises, the Account Manager II - Inside will develop long term, consultative relationships within customer base of accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn.

The Main Responsibilities

Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers.
Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.
Through customer relationship, assessing product fit and expanding product portfolio.
Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts.
Provides superior customer services with every customer interaction.

What We Look For in a Candidate

Basic Qualifications:

High School diploma, GED or equivalent education and 2 years sales experience.
Prior account management experience with a history of working to retain and grow existing accounts.
Strong oral and written communication, analytical problem solving and closing skills.
Proficiency with Microsoft Office (Word, Excel).

Preferred Experience:

Associate’s or Bachelor’s degree or equivalent education and experience.
Demonstrated stable track record of success in an inside/outside sales role.
Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
Passion for customer service and the desire to understand and introduce new technology to customer base.
Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products/services and often requires additional knowledge of competitor's products/services.

Compensation

Location Based Pay Ranges:

$50,862 - $67,809 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$53,403 - $71,201 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$55,944 - $74,592 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341551

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

HR Solutions Senior Manager (Remote, US)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We’re on the hunt for a unicorn. Not just any unicorn - but one who can lead massive transformation, master change management, and make AI adoption feel like magic.

Your Superpowers

Change Whisperer: You know how to move hearts, minds, and workflows. ADKAR, Kotter, and a sixth sense for resistance and transformation unlocks.
Creative Communicator: You turn strategy and change into story. Think branded comms, digital campaigns, and messages that actually get read.
Transformation Trailblazer: You’ve led big, bold change. You know how to make AI adoption stick - and make it exciting.

Work Location

Fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

What You’ll Do

Architect and lead enterprise-wide transformation (AI-first, of course).
Build the narrative that makes change irresistible.
Design innovative, modern, branded, digital-first comms that spark engagement.
Coach leaders, rally teams, and make change feel like a movement.
Track adoption, engagement, and impact - and iterate like a pro.

AI Fluency, Foresight & Execution

You bring deep experience translating AI potential into real-world impact. You don’t just understand AI—you know how to operationalize it.
You can are a process mapping wizard who can spot automation and augmentation opportunities, and partner with teams to turn ideas into shipped capabilities. You guide leaders and teams through the mindsets, behaviors, and rituals needed to adopt AI responsibly and confidently.
You build playbooks, pilots, and scaled rollouts that make AI feel intuitive, safe, and essential.
Most importantly, you help the organization build AI muscle—not through hype, but through meaningful, measurable change.

What We Look For in a Candidate

10+ years leading transformation and change.
Mastery of change frameworks (ADKAR, Kotter, etc.).
Industry level transformation and change orchestration in a complex environment.
Talent Management and organizational design at scale.
Killer storytelling and digital communications chops.
Executive presence and creative flair.
Data-driven mindset with a love for feedback loops.

How We’ll Know You’re Winning

AI tools adopted, workflows transformed.
You like yeses not nos. You turn ambiguity to clarity as easy as 1, 2, 3.
Employees say “I get it—and I’m in.”
Communications that get clicks, views, and buzz.
Leaders lean on you. Teams follow you.
Transformation milestones hit. Culture shifts felt.

Compensation

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

#LI-AF1

Requisition #: 341121

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Director of Security Architecture and Engineering (Public Sector) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director of Security Architecture & Engineering leads cybersecurity architecture and engineering for Lumen’s Public Sector portfolio. This role owns the strategy and technical roadmap for federal security services, ensuring compliance with FISMA, FedRAMP High, NIST 800‑53, TIC 3.0, CMMC, and related requirements. You will guide cloud and network security architecture, secure design practices, and ongoing modernization efforts while partnering with executives, government stakeholders, and cross‑functional teams.

This Senior Director role is a critical executive position that ensures Lumen’s public sector security services remain highly secure, compliant, and technically superior in a rapidly evolving landscape. The ideal candidate is a visionary leader who can marry deep technical expertise with strategic business insight – someone who can chart a course for the future of security solutions and galvanize teams to turn that vision into reality. If you are excited by the challenge of protecting government networks with state-of-the-art architectures and leading a talented team in delivering on that mission, we encourage you to apply.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Set the vision and multi‑year roadmap for public‑sector security architecture and secure service delivery.
Provide executive oversight of network, cloud, identity, and data‑protection architectures aligned to FedRAMP and federal standards.
Lead compliance strategy across FISMA, RMF, FedRAMP ATOs, and continuous monitoring.
Represent Lumen as a senior technical SME with government CIO/CISO stakeholders and internal executives.
Drive modernization of security platforms, cloud migration, automation, and SOC/SIEM evolution.
Lead and develop a high‑performing team of security architects and engineers.
Partner closely with Product, Operations, Program Management, and Compliance to deliver secure, reliable, and compliant solutions.

What We Look For in a Candidate

15+ years in cybersecurity or network engineering; 5–7+ years leading security architecture for mission‑critical or regulated environments.
Deep expertise in federal compliance frameworks (FISMA, NIST RMF, FedRAMP, TIC 3.0, CMMC).
Broad technical mastery across cloud security, network architecture, identity, SIEM/SOC design, automation, and modern security platforms.
Strong executive communication and stakeholder‑management skills.
Proven ability to define strategy, build roadmaps, and drive cross‑functional execution.
Master’s degree required; CISSP/CISM preferred. U.S. citizenship and federal fuitability clearance required. Secret+ clearance preferred.
Financial acumen in budgeting, cost modeling, and investment planning.

Compensation

Location Based Pay Ranges:

$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341138

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Gen AI Delivery Manager (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a dynamic and experienced GenAI Delivery Manager to lead the discovery, design, development, and optimization of AI-driven agents. In this role, you’ll collaborate with a cross-functional team to ensure the successful delivery of AI-driven capabilities that meet business objectives, drive transformation, and align with our Acceleration and Growth Team (AGT) strategic vision. Help us harness the power of AI to solve complex problems that will enhance customer support, sales processes, and overall user experiences.

The Main Responsibilities

Collaborate with AI developers and architects on AI Agents, including enhanced conversational agents, virtual assistants, and predictive solutions.
Establish clear business objectives for the agents, ensuring alignment with the overall organizational strategy and business transformation.
Act as the primary point of contact for stakeholders, gathering use cases & capabilities, and ultimately approving the scope of work of the agents.
Define and track KPIs for AI agents, responsible for measuring and realizing value generated by the agents. Track success metrics to ensure business objectives are met.
Provide support and guidance to internal teams and clients regarding AI solutions.
Support the Agent Owner in team backlog management efforts, and protection from unplanned work
Track and remove impediments for the team as quickly as possible
Apply responsible AI policies & guardrails to the delivery methodology as established by Lumen’s AI Governance team, so that agents meet Lumen’s ethical & responsible AI standards.
Establish and maintain clear distinctions between tasks handled by human agents and those managed by AI, ensuring efficiency and role clarity.
Stay up-to-date with the latest advancements in AI and machine learning technologies, incorporating best practices into projects.

What We Look For in a Candidate

Experience:

3-5+ years as a Product Owner or similar role, preferably with experience with AI solutions.
Proven track record of delivering AI or ML-enabled products.

Skills:

Knowledge of AI and ML technologies, conversational AI (chatbots), and natural language processing (NLP).
Demonstrated ability to effectively use project management tools (e.g. Microsoft Project, SmartSheet, Jira, ADO, PSA, etc.)
Demonstrated expertise in Project Management skills
Excellent analytical and problem-solving skills.
Adaptability in an evolving technology environment, coupled with a commitment to continuous learning and improvement.
Strong attention to detail and the ability to manage multiple projects simultaneously.
Strong sense of urgency and ability to meet deadlines.
Excellent communication, prioritization, and stakeholder management skills.
Ability to work collaboratively in a team environment and communicate technical concepts effectively.

Education:

Bachelor's degree. Equivalent work experience will be considered.
Certifications in Salesforce (e.g., Salesforce Administrator, Platform App Builder) or Agile methodologies (e.g., Certified Scrum Product Owner) are a plus.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341671

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Finance Manager, Product (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Are you seeking a role that thrives on innovation, drives impactful financial strategies, and fosters influential partnerships with business leaders to shape future success? If so, consider joining us at Lumen.

The Senior Finance Manager will play a critical role in providing strategic business partnering and advanced financial analysis for a portfolio of products. This role leads a team of analysts and serves as a trusted finance partner to Product leadership—driving clarity, accountability, and disciplined decision-making. The Senior Manager is expected to operate independently, influence senior stakeholders, and translate complex financial data into actionable business insights.

The Main Responsibilities

Own and drive business partnerships with product leaders to influence and provide guidance on strategic decision making and management of revenue budgets.
Own end-to-end financial planning and performance for assigned product portfolios, including revenue, margin and profitability analysis.
Lead forecasting and budgeting for the portfolio of products; identify risks, opportunities, and performance drivers.
Generate deep financial insights and communicate them concisely and effectively to key Product stakeholders and business partners.
Review, challenge, and support business cases for new products and enhancements.
Drive financial modeling for pricing strategies and competitive positioning.
Mentor and develop finance team members, coordinating key deliverables and processes and fostering a culture of continuous improvement and excellence.

What We Look For in a Candidate

Required:

Proven ability to take high level direction and produce results which show thought leadership and drive value creation for the business with limited supervision.
A strong communicator with a business partnering background and a proven track record at building relationships with stakeholders.
Thrives on continuous improvement - simplifying and automating processes and data using technology, while taking a hands-on approach to getting into the details.
Self-motivated; manages and prioritizes multiple deadlines and deliverables.
Strong analytical, financial modeling, and executive communication skills.
Attention to detail – spots underlying trends and inconsistencies in financial data and analysis.
Skilled in advanced Microsoft Excel functionality (experience with Power Query or Power BI a significant advantage).

Preferred:

Strong business partnering, influencing and relationship building skills; within the Technology sector a significant advantage.
Strong Commercial or Business Finance background supporting product-driven, or telecom organizations.
Ability to communicate and drive insights and narrative through a data-driven and analytical approach.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-KM1

Requisition #: 341720

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Infrastructure Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Provide expert technical direction across multiple and complex systems, including planning, designing, implementing, and maintaining enterprise-level network infrastructure. This role combines advanced networking expertise with collaboration and leadership to ensure optimal network performance, security, and scalability across the organization. The position requires working with cross-functional teams, mentoring junior engineers, and processing service requests for complex networking challenges while maintaining high availability and security standards.

You must be a US Citizen or Permanent Resident/Green Card for consideration for this position. This position will have support responsibilities for Government contracts and will additionally require successfully passing GSA suitability (public trust/Tier 2S) investigations.

Location

This is a work from home position within the US.

The Main Responsibilities

Engineer and support routing & switching services with day-to-day and on-call responsibilities.
Deliver and maintain data center fabric / SDN environments including service requests, upgrades, problem remediation, and standardization across environments.
Perform complex network changes and migrations ensuring change planning, risk management, rollback readiness, and post-change validation.
Assist with load balancing operations and request fulfillment
Provide escalation and incident leadership for complex, cross-domain outages and degradations; drive root-cause isolation, restoration, and durable fixes while coordinating stakeholders.
Familiarity with hybrid connectivity patterns that integrate on-prem and cloud network services, ensuring seamless routing, segmentation, and operational supportability for migrations and steady-state operations.
Monitor and optimize network health using observability and diagnostic tooling, proactively identifying risks and improving reliability.
Develop and maintain engineering documentation including network/service diagrams, design references, operational runbooks, and standards.
Familiarity with automation and operational efficiency of operational tasks.
Collaborate with internal partners and external vendors to deliver business-focused solutions.
Mentor and provide technical leadership through peer reviews, knowledge sharing, and setting best practices for consistent engineering outcomes.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience with typically 5+ years Enterprise level support and design experience
Data Center Experience: Proven experience, or a willingness to learn, maintaining Cisco ACI.
Networking Technologies: Demonstrated expertise in implementing and managing enterprise-level services including advanced routing protocols (BGP and OSPF), virtual routing (VRFs), and network segmentation.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-ZM1

Requisition #: 341755

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr Lead Software Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As a Senior Lead Software Engineer, you will be at the forefront of our AI initiatives, leading the design, development, and implementation of cutting-edge AI solutions. You will work closely with cross-functional teams to drive innovation and ensure the successful delivery of AI projects. Your expertise will be crucial in shaping the future of our AI capabilities and driving business value through advanced technologies.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

AI Solution Development: Lead the end-to-end design, development, testing, deployment, and ongoing support of sophisticated conversational AI solutions.
Project Leadership: Oversee AI projects from conception to deployment, ensuring timely delivery and alignment with business objectives.
Collaboration: Work closely with data scientists, software engineers, and business stakeholders to understand requirements and deliver AI solutions that meet their needs.
Innovation: Stay up to date with the latest advancements in AI and machine learning and apply this knowledge to drive continuous improvement and innovation within the team.
Mentorship: Provide technical guidance and mentorship to junior AI engineers, fostering a culture of learning and growth.
Performance Optimization: Optimize AI models for performance, scalability, and reliability, ensuring they meet the highest standards of quality.
Documentation: Create and maintain comprehensive documentation for AI models, algorithms, and processes to ensure transparency and reproducibility.
Integration: Integrate conversational agents seamlessly with backend APIs, databases (like Firestore), CRM systems, and other enterprise platforms within the GCP ecosystem.
Advanced Capabilities: Explore and implement advanced capabilities, potentially including Generative AI features available through Agent Builder and Vertex AI, to enhance conversational intelligence.
MLOps/AIOps Practices: Establish and maintain comprehensive MLOps/AIOps practices for conversational AI models on GCP, encompassing model monitoring, continuous integration/delivery (CI/CD), versioning, scalability, and robust alerting.
System Health Monitoring: Design and implement systems to collect, analyze, and leverage IT telemetry data and logs (using tools like Google Cloud Monitoring/Logging) for proactive alerting and monitoring of AI system health, performance, and potential issues.
Performance Metrics: Analyze and optimize conversational AI solutions for key performance metrics including latency, accuracy, user satisfaction, operational cost, and reliability on GCP.
Knowledge Sharing: Mentor junior engineers, share knowledge, and contribute to establishing best practices for conversational AI development within the organization.

What We Look For in a Candidate

Required Qualification:

Bachelor's or Master's degree in Computer Science, Engineering, Artificial Intelligence, or a closely related technical field.
Experience: Minimum of 10+ years of professional software engineering experience, with at least 4 years specifically focused on developing and deploying AI/ML solutions.
Technical Skills:
- Python Programming
- Dialogflow (CX/ES), Agent Builder , Conversational Agents
- Google Cloud Platform (GCP)
- Core AI/ML Concepts
- Familiarity with Copilot Studio and Goodle ADK development
- Generative AI (Preferred)
- Vertex AI (Preferred)
- Firestore, BigQuery (Preferred)
- MLOps/AIOps (Preferred)
- Backend API Integration
- Familiarity with building agentic systems
Non-Technical Skills:
- Team Leadership
- Cross-Functional Collaboration
- Strong Communication
- Problem-Solving
- Strategic Thinking
- Responsible AI (Familiarity)
Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate complex business requirements into AI solutions.
Communication: Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present technical concepts to non-technical stakeholders.
Leadership: Demonstrated leadership abilities, with experience in mentoring and guiding junior engineers.
Passion for AI: A deep passion for AI and a commitment to staying current with the latest industry trends and advancements.

Preferred Qualifications:

Experience contributing to or utilizing an integrated Generative AI platform on GCP designed to streamline the end-to-end lifecycle of AI applications, from development and experimentation to robust deployment and monitoring.
Hands-on experience with key components of modern AI/ML infrastructure and data stacks within the Google Cloud ecosystem, specifically including Vertex AI Vector Search, Firestore, Vertex AI Model Registry, and BigQuery.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-VK1

Requisition #: 341609

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Software Developer (Remote, US)

About Lumen

The Role

The Lead Software Developer understands the software development lifecycle (from coding to support) and understands various automation tools for developing CI/CD pipelines. This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and application lifecycle management. Passionate about software automation and quality is always a priority.  

This role will collaborate with key stakeholders across the engineering organization product owners, developers, and testers to design, develop, and implement solutions to deliver amazing user experiences and optimize and automate business and technical processes.  This role will have responsibility for translating product vision and turning requirements into reality. 

Location

This is a work from home position within the US.

The Main Responsibilities

Provide Tier 2/3 support for issues across portal services by troubleshooting and resolving technical issues in test and production environments.
Lead root cause analysis and post-mortem processes to ensure continuous improvement.
Performance Optimization and monitor system performance and proactively identify bottlenecks or degradation.
Implement tuning strategies across application layers, databases, and infrastructure.
Drive initiatives to improve latency, throughput, and resource utilization.

Monitoring & Observability

Design and maintain dashboards, alerts, and metrics using tools like CloudWatch, Grafana, or similar.
Ensure comprehensive coverage of system health indicators and business KPIs.

Automation & Infrastructure as Code

Develop and maintain automation scripts and tools for deployment, scaling, and recovery.
Use Terraform, or similar IaC tools to manage AWS resources.
Automate routine operational tasks to improve efficiency and reduce human error.
Engineering
Participate in reliability reviews.
Advocate for resilient architecture and fault-tolerant design patterns.

Collaboration & Communication

Work closely with software engineers, DevOps, and product teams to align reliability goals.
Document processes, runbooks, and best practices for knowledge sharing.
Provide mentorship and guidance on reliability and operational excellence.
Create and maintain detailed technical documentation for software solutions. Stay up to date on the latest software engineering trends and technologies.

What We Look For in a Candidate

Minimum Requirements 

US citizens within the US.
8+ years professional experience with a Bachelor's Degree or equivalent education and experience
6+ years professional experience with a Master's Degree or equivalent education and experience
5 years overall professional software development experience. 
Experience in API development using Java Microservices and Spring Boot framework
Experience in developing REST APIs using microservice architecture.
Experience in using RDBMS like Oracle, MySQL, SQL, and NOSQL.
Experience in implementing CI/CD, preferably using GitHub/Jenkins
Experience in deploying apps to Kubernetes/Docker

Preferred Requirements 

Experience in developing apps that operate using Confluent Kafka
Knowledge of GraphQL
Development experience in Python
Experience with Agile/SCRUM Methodologies and development practices
Certifications in AWS or related technologies is a plus.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-ZM1

Requisition #: 340535

Equal Employment Opportunities

Disclaimer

Account Director II - PUB SEC (WORKS FROM HOME, MD, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Come join an exciting, energized and highly successful DoD Sales team. Established accounts with multiple contract awards that will provide a great jump-off to be successful. The role is focused on the US Army customer module, where Lumen holds a number of existing contracts and decades-long relationships.

Account Director II supporting the U.S. Army responsible for growing and protecting a portfolio of telecommunications and managed services business across established Army contract vehicles. Leads strategic account planning, customer relationship development, and pipeline management to identify, qualify, and close new opportunities while retaining and expanding existing revenue. Partners with capture, solution engineering, product, and marketing teams to shape requirements, develop compliant proposals, and negotiate contract terms. Brings strong knowledge of Army acquisition processes and command structures, competitive landscape awareness, and consultative selling skills, with the ability to travel and support clearance requirements as needed.

The Main Responsibilities

Knowledge of respective ARMY based acquisition / procurement policies and contract vehicles.

Ability to articulate telecommunications competitors, landscape, and industry trends within the Department of Defense.

Demonstrated success winning contracts and business in the Federal marketplace required.

Track record of success developing business within specific DoD branches or FedGov agencies.

Familiarity with US Army commands and command structures. Existing contacts / relationships a plus.

Strategic planning, account management, account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies) and proven contract negotiation skills required.

Training and experience in consultative sales techniques required.

Ability to use Microsoft Word to create, edit, and share routine documents; Microsoft Excel spreadsheet package to organize, tabulate, and analyze data; and Microsoft PowerPoint to develop presentations.

Possess exceptional written/verbal communications skills, presentation skills, organizational time management skills, and display a strong customer-facing, sales and marketing, and presentation skills.

Ability to articulate the requirements for technical, contractual, commercial and management responses.

Self-motivated and driven leader with a sense of urgency to stay in front of strategic opportunities.

Ability to travel nationally & internationally to customer facilities and industry events, as required.

Ability to professionally manage and grow a significant (SalesForce) funnel of opportunities.

Penetrates target agencies/organizations as assigned and other supporting agencies/organizations to uncover longer term opportunities. Broadens and deepens existing customer relationships to gain strategic positioning, retain existing revenue, and attain additional business.

Develops proposals for presentation to customers. Coordinates account resources with representatives from marketing, pre-sales engineering, and product management.

What We Look For in a Candidate

Experience:  7+ years industry specific sales experience.

Strong background of experience in Contracting with the US Army.

Knowledge and understanding of the telecom industry's competitive landscape.

Experience with Salesforce.com preferred.

Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.

Requires at least 50% or more of time conducting sales activities outside of the office.

Candidate must be a US Citizen with ability to obtain a security clearance.

Must have a valid driver’s license have a clean driving record.

Travel required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$118,251 - $157,658 in these states: DC MD VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341669

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Analyst, OPEX Finance (WORKS FROM HOME, CO, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a talented and motivated Lead Analyst to join our team overseeing Operating Expenses (OPEX) for the Enterprise Business finance group. This position plays a pivotal role in supporting multiple teams and driving financial insight across the organization. Reporting to the Senior OPEX Manager, the Lead Analyst will serve as a strategic finance partner, supporting teams with accurate reporting, analysis, and guidance to enhance operational efficiency and decision-making.

The Main Responsibilities

Work closely with business to provide actionable OPEX insights and reporting
Lead monthly forecasting and budgeting processes for various operating expenses
Prepare and deliver financial performance reports for business unit leadership
Develop and manage productivity models and capacity planning frameworks to guide resource allocation and headcount decisions
Deep financial analysis, model and report creation, insight generation and business partner communication; high acumen in modeling financial outcomes, utilizing multiple inputs and data tools
Partner with business leadership and stakeholders, ensuring effective communication, delivery of commitments, and accurate and timely deliverables
Creation and simplification of standardized reporting and outputs, through various tools such as Excel, SAC, Power BI and Power Query

What We Look For in a Candidate

Required:

Bachelor’s degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred.
5+ years of experience in financial planning and analysis
Strong understanding of OPEX categories including but not limited to headcount-related, professional fees, hardware and software, and capitalized labor expenses
Proven ability to take high level direction and produce results which show thought leadership and drive value creation for the business with limited supervision
Savvy in solving complicated data and analytical challenges – evolves reporting and analysis to guide business and drive impact more effectively (individually and through team members)
Thrives on continuous improvement - simplifying and automating processes and data using technology, while taking a hands-on approach to getting into the details
A strong communicator with business partnering background and a proven track record at building relationships with stakeholders
Self-motivated; manages and prioritizes multiple deadlines and deliverables.
Creative approach to problem solving, with a predisposition to look for root causes and implement lasting change rather than quick fixes.
Attention to detail – spots underlying trends and inconsistencies in financial data and analysis.
Skilled in advanced Microsoft Excel functionality (experience with SAC, Power Query, SQL or Power BI a significant advantage)

Preferred:

Experience with analytic and business intelligence software (SAC, Essbase, Power BI)
Develop and deliver executive-level PowerPoint presentations to communicate financial insights and strategic recommendations
Ability to communicate data-driven insights through charts and visuals
Understanding of data manipulation and analytical tools such as SQL, Power BI or Power Query
Previous business partnering experience within the Technology industry would be advantageous
Strong Business Finance background

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-KM1

Requisition #: 341632

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Analyst, OPEX Finance (WORKS FROM HOME, CO, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a motivated and detail-oriented Senior Analyst to support Operating Expense (OPEX) management for the Enterprise Business Finance organization. This role is a key contributor to accurate financial reporting, forecasting, and analysis, partnering closely with business teams to provide insights that support effective decision-making. The Senior Analyst reports to the Senior OPEX Manager and plays an important role in executing core OPEX processes and improving financial transparency.

The Main Responsibilities

Support business partners by delivering accurate OPEX reporting, analysis, and insights
Execute monthly forecasting and budgeting activities across assigned OPEX categories
Prepare standard financial performance reports and variance analyses for business and finance leadership
Support productivity modeling, capacity planning, and headcount analysis under guidance from senior team members
Perform detailed financial analysis, including model and report creation, insight generation, and documentation of assumptions
Partner with stakeholders to ensure timely, accurate, and well-communicated financial deliverables
Maintain and enhance standardized reporting using tools such as Excel, SAC, Power BI, and Power Query
Identify opportunities to improve, simplify, and automate reporting processes and data flows
Ensure data integrity by reviewing trends, validating inputs, and investigating variances

What We Look For in a Candidate

Required:

Bachelor’s degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred.
3-5 years of experience in financial planning & analysis, budgeting, or business finance
Solid understanding of OPEX concepts and expense categories
Strong analytical skills with the ability to interpret data and communicate insights clearly
Ability to work independently on assigned deliverables while taking direction from senior team members
Strong attention to detail and ability to manage multiple priorities and deadlines
Effective communicator with a collaborative, business-partnering mindset
Proficiency in Microsoft Excel; experience with SAC, Power BI, Power Query, or similar tools preferred

Preferred:

Experience supporting forecasting, budgeting, or performance management processes
Exposure to analytics or business intelligence tools (SAC, Power BI, SQL, or similar)
Ability to create clear charts and visuals to communicate financial insights
Experience supporting executive or leadership-facing presentations
Prior experience in a telecom or technology would be advantageous

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-KM1

Requisition #: 341631

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager Sr - Public Sector - NY (WORKS FROM HOME, NY, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Responsible for sales account development within the SLED organization, with an established geographic territory for a complex suite of technical solutions and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

The Main Responsibilities

Essential Duties:
•Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
•Hit a minimum attainment in defined targets for revenue creation and revenue obtainment
•Develop a deep and wide network of contacts within each account
•After winning new business you will be required to manage customer relationships to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
•Develop and implement sales account plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
•Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
•Utilize Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Basic Qualifications:
•5+ years of sales experience.

Preferred Knowledge, Skills or Abilities:
•Proven experience in technology solution selling - Network, UCaaS, Security, Colocation is ideal.
•Proven success in hunting, prospecting, and new account development.
•Experience with CRM - Salesforce preferred.
•Demonstrated strong communication, written, and formal presentation skills as well as a proven high close rate.
•Self-motivated, pro-active, results-oriented professional with the ability to work with minimum direction.
•Operates with a sense of urgency and is customer centric
•Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
•Attention to detail with good organizational capabilities.
•Ability to multitask, prioritize, and have good time management skills.
•Requires at least 25% or more of time conducting sales activities outside of the office.

Compensation

Location Based Pay Ranges:

$82,961 - $110,607 in these states: NY

Learn more about Lumen's:

#LI-LC3

#LI-Remote

Requisition #: 341582

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Dir Sr-Spec Sales-Public Sector Security (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As an Account Director Senior – Security Specialized Sales for our SLED (State, Local, and Education), you will be responsible for managing business development while developing and implementing the sales strategy for high-profile, named accounts and/or specific market segment(s) that lead to the expansion and growth of security and SASE services product portfolio. Accountable for participation in business development activities, coordination, and mobilizing the ecosystem around the strategy on assigned key account(s).

Responsible for the overall development and implementation of the account plan. Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Responsible for the implementation of judicious and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

You will be part of a regional team of security specialists helping our clients with their most complex information security needs and contributing toward their business resilience and improved security posture.

The Main Responsibilities

• Grow the Managed Security Service business within SLED by unearthing new opportunities.
• Showcase the full range of Lumen’s Managed Security Service offerings including DDoS, Log Monitoring, Managed EDR.
• Drives account management responsibilities as an overlay sales role including solution creation, solution offering, configuration management, order issuance, service delivery, service management and revenue recognition. Demonstrates a balance of strategic and tactical thought leadership.
• Identifies, bids on, negotiates, and closes new sales opportunities to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
• Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
• Collaborate with our Product Management, Security Architects and Security Consultants to ensure that our solutions meet local market demands.
• Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
• Develop and maintain customer relationships from the operational through the ‘C’ level in the pursuit of solution sales of SLED accounts.
• Accountable for meeting and/or exceeding assigned sales objectives and monthly revenue quotas, maintaining existing and building new revenue within a designated region.
• Own and drive opportunity strategy to close. Ensure that large opportunities are approached strategically with unique customer value defined beyond focus on price.
• Build a short- and long-term pipeline that ensures attainment of quarterly sales and revenue goals and drives improved forecast accuracy.
• Must demonstrate advanced technology and solution knowledge of IT solution sales on a day-to-day basis and how they align with SLED customer purchasing vehicles, contracts and RFXs.
• Will build and maintain accurate and up-to-date strategic account plans associated with new business opportunities being developed in partnership with account owners.
• Ability to set strategy, create plans, and support a geographically dispersed team to meet or exceed objectives
• May be required to obtain technical certifications.
• Continuous learning to acquire and integrate industry knowledge related to general trends, emerging technologies, partner solutions and competition in SLED accounts to provide internal feedback on the development of market strategy.
• Partner with account managers and customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to align Lumen products and solutions to meet customer needs.
• Guide and Coach sales teams/leadership on sales strategies for opportunity management (e.g., up-sell, cross-sell, renewal, recapture) as a subject matter expert.

What We Look For in a Candidate

• Minimum of 8 years of experience in selling complex IT infrastructure solutions to medium and enterprise businesses (SLED experience a plus) with meaningful relationships within that community. Existing C Level relationships a plus.
• Demonstrated success in applying consultative selling techniques to opportunities.
• Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
• Proven and verifiable track record in exceeding sales quotas.
• Strong communication skills and presence in communicating with Executives. Excellent business writing and presentation skills
• Technical sales certifications
• Consultative or solutions-selling training (Miller Heiman, Sandler, etc.)
• Demonstrated level of success in the development of high-level client relationships
• Willingness to travel
• Demonstrated experience selling a combination of the following strongly preferred:
•Security Services
•IT Infrastructure Solutions
•Managed Services
•IT Infrastructure Services/Outsourcing
•IT Consulting
•Professional Services

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$134,946 - $179,928 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$141,694 - $188,925 in these states: CO HI MI MN NC NH NV OR RI
$148,441 - $197,921 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-LC3

#LI-Remote

Requisition #: 341361

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Construction Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Construction Engineer reports directly to the Manager of Engineering. They will be responsible for all aspects of completing the delivery of new telecommunications networks multiple locations through vendor management and vendor engagement; including supervising the estimating, design, engineering, scheduling and construction implementation of multiple network infrastructure deployment projects.

The Main Responsibilities

Defines and reviews comprehensive plans for large, complex, highly technical projects that cover the following:  phased delivery plan; resource requirements, project costs, project schedule; risk assessment and mitigation; opex and capital budget requirements; team structure and accountability matrix; project governance and reporting; forecasting of upcoming projects and corresponding materials.
Effectively leads a cross-functional team in the planning and execution of large projects. The team may include company employees from various internal departments as well as outside contractors and engineering firms. Construction Engineer must establish and drive clear accountabilities for all outside vendors and create an environment that enables high performance.
Ability to drive vendors to complete projects on time and meet aggressive timelines. Must be able to prioritize a heavy workload and stay flexible on meeting internal schedules.
Leads the solution deployment. Covering everything from the network architecture, construction methodologies, material selection, acquisition and handling, field installation activities, project acceptance activities, customer and operational hand-over activities.
Responsible for in-scope, on schedule, on budget delivery.  Establishes the appropriate project team structure, reporting and metrics to measure, monitor performance against plan reporting frequent status updates to internal stakeholders.
Demonstrated ability to lead and positively motivate cross-functional teams of engineers, construction managers, contractors and consulting employees to successful completion of such projects.

What We Look For in a Candidate

Bachelor’s degree or 5 plus years of relevant job experience. Relevant job background, knowledge, and experience is described as:
A knowledge base full of OSP Engineering standards and practices along with all forms of Outside Plant (OSP) construction (e.g. proper boring and trenching, fiber pulling in duct, including overpulling, general Telecommunications Aerial and Underground construction standards).
Experience with civil engineering and construction for site development.
Personal experience in the full life cycle of OSP and/or Civil Projects (e.g. estimating, engineering, permitting and constructing).
Strong computer skills with emphasis using Microsoft Word, Excel and Project as well as a variety of mapping programs.
Positive and professional attitude.
Experience in strategic customer relationship management.
Proven results in building strong peer level relationships-coordination and alignment with the managers who will ultimately operate the network is considered imperative to overall success of these projects.
Strong general business acumen.
Exceptional organizational, prioritization and written/verbal communication skills.
Proven creative problem solver.
Experience in OSP operations, administration, and maintenance. 
The principles and practices behind Fiber Network Management (e.g. route planning, fiber assignments, capacity management, fiber types, splicing requirements, testing requirements, and power requirements).

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

#CNP

Requisition #: 341539

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Construction Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Defines and reviews comprehensive plans for large, complex, highly technical projects that cover the following:  phased delivery plan; resource requirements, project costs, project schedule; risk assessment and mitigation; opex and capital budget requirements; team structure and accountability matrix; project governance and reporting; forecasting of upcoming projects and corresponding materials.
Effectively leads a cross-functional team in the planning and execution of large projects. The team may include company employees from various internal departments as well as outside contractors and engineering firms. Construction Engineer must establish and drive clear accountabilities for all outside vendors and create an environment that enables high performance.
Ability to drive vendors to complete projects on time and meet aggressive timelines. Must be able to prioritize a heavy workload and stay flexible on meeting internal schedules.
Leads the solution deployment. Covering everything from the network architecture, construction methodologies, material selection, acquisition and handling, field installation activities, project acceptance activities, customer and operational hand-over activities.
Responsible for in-scope, on schedule, on budget delivery.  Establishes the appropriate project team structure, reporting and metrics to measure, monitor performance against plan reporting frequent status updates to internal stakeholders.
Demonstrated ability to lead and positively motivate cross-functional teams of engineers, construction managers, contractors and consulting employees to successful completion of such projects.

What We Look For in a Candidate

Bachelor’s degree or 5 plus years of relevant job experience. Relevant job background, knowledge, and experience is described as:
A knowledge base full of OSP Engineering standards and practices along with all forms of Outside Plant (OSP) construction (e.g. proper boring and trenching, fiber pulling in duct, including overpulling, general Telecommunications Aerial and Underground construction standards).
Experience with civil engineering and construction for site development.
Personal experience in the full life cycle of OSP and/or Civil Projects (e.g. estimating, engineering, permitting and constructing).
Strong computer skills with emphasis using Microsoft Word, Excel and Project as well as a variety of mapping programs.
Positive and professional attitude.
Experience in strategic customer relationship management.
Proven results in building strong peer level relationships-coordination and alignment with the managers who will ultimately operate the network is considered imperative to overall success of these projects.
Strong general business acumen.
Exceptional organizational, prioritization and written/verbal communication skills.
Proven creative problem solver.
Experience in OSP operations, administration, and maintenance. 
The principles and practices behind Fiber Network Management (e.g. route planning, fiber assignments, capacity management, fiber types, splicing requirements, testing requirements, and power requirements).

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#CNP

What to Expect Next

Requisition #: 341561

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Construction Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Construction Manager – National Deployment Team serves as the national subject matter expert (SME) for construction execution across three geographic regions. This role is responsible for developing, standardizing, and governing construction processes and technical standards that span the full project lifecycle—from initial scope creation through final handover to both internal and external customers. This position plays a critical leadership role in construction contract development, supplier strategy, and partner compliance, ensuring construction activities are executed safely, consistently, on schedule, and in full adherence to contractual, financial, and quality requirements.

The Main Responsibilities

Standards Leadership
- Lead the development, implementation, and continuous improvement of national construction standards, procedures, and workflows applicable across all supported regions
- Act as the central authority for construction process governance from scope definition through customer handover
- Ensure consistent execution and interpretation of standards across regional teams and external partners
Scope Development & Lifecycle Ownership
- Provide expert guidance on project scoping, constructability, sequencing, and risk mitigation during early planning phases
- Define clear requirements and deliverables for construction projects to support predictable execution and successful handover
- Oversee construction milestones, critical inspections, and close‑out activities to ensure readiness for internal and external customers
Contract Development & Partner Compliance
- Lead or support the development of construction contracts, master service agreements, and scopes of work
- Define contractual requirements related to quality, schedule, cost controls, safety, and reporting
- Ensure construction partners adhere strictly to contract terms, performance expectations, and company policies
- Partner with Legal, Procurement, and Finance to resolve disputes, manage change orders, and enforce compliance
Supplier Strategy & Financial Oversight
- Evaluate supplier agreements, award strategies, and contractor performance at a national level
- Exercise financial controls within company systems, including review and approval of project budgets, purchase requisitions, and contractor invoices
- Drive cost discipline and forecasting accuracy across regional deployments
Cross‑Functional & Executive Engagement
- Serve as a trusted construction advisor to executive leadership, regional leaders, and cross‑functional partners
- Present construction strategies, risk assessments, and performance insights with clarity and confidence
- Collaborate closely with Engineering, Operations, Network Deployment, and Customer teams to align construction outcomes with business objectives

What We Look For in a Candidate

Bachelor’s degree in Construction Management, Construction Science, Engineering, Architecture, or a related field
10+ years of construction experience, including large‑scale, multi‑region or program‑level deployments
Demonstrated experience owning construction projects from scope development through completion and handover
Strong background in construction contract development, negotiation, and enforcement
Proven ability to manage external construction partners and ensure contractual compliance
Advanced understanding of site civil construction, permitting, utility coordination, and general construction practices
Ability to read and interpret A&E drawings, blueprints, and schematics
Willingness to travel 20–30% as required to support national deployment activities

Preferred Qualifications
- Experience developing enterprise‑wide construction standards or governance models
- Background supporting telecommunications, network infrastructure, or large‑scale capital programs
- Experience presenting to executive leadership and influencing decisions without direct authority
- Strong change‑management and continuous‑improvement mindset

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

#CNP

Requisition #: 341553

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Construction Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Applies advanced engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues.

The Main Responsibilities

Leads the development, evaluation and implementation of new and innovative principles, processes and applications.
Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets.
Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
Resolves difficult interoperability problems to obtain operation across all platforms.
Configures systems to user environments.
Supports acquisition and implementation of hardware and software as well as subcontractor services. Regarded as subject matter expert in applied research, development, and design of new products.
Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions.
May act as a technical project leader or provide work leadership for lower level employees.
Excludes those with full supervisory responsibilities.
Requires limited direction and guidance with most tasks.

What We Look For in a Candidate

Consulting Level Bachelor's degree. Typically with 8+ years of experience.
6+ years of experience with Master's Degree.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#CNP

Requisition #: 341540

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager of Planning Engineering (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a visionary and results-driven Manager of Construction Engineering to lead the development and implementation of innovative solutions in construction design, planning, and execution. In this strategic role, you will oversee a high-performing team of engineers and planners to design, implement, and evolve scalable, secure, and innovative technical solutions for large-scale infrastructure, telecommunications and building projects. With deep construction expertise and a passion for integrating emerging technologies and sustainable practices, you will serve as a key partner to product, engineering, and business stakeholders—ensuring that architectural decisions align with business goals and modern technology standards.

The Main Responsibilities

- - Lead a multidisciplinary team of engineers, project managers, and solution architects.
  - Define and execute the strategic roadmap for innovation in construction engineering in alignment with business and product strategy.
  - Foster a culture of innovation, collaboration, and engineering excellence considering continuous improvement, energy efficiency, durability, time to market and safety.
  - Identify, evaluate, and implement new construction methods, materials, and technologies (e.g., modular construction, Mechanical, Electrical, Prime Power and other innovative designs).
  - Collaborate with R&D, technology vendors, and academic partners to pilot and scale innovative solutions.
  - Drive adoption of digital tools such as BIM, AI-driven project analytics
  - Create and or provide technical oversight and guidance on complex construction Scope of work, Architecture Creation (A&E), Construction Drawing (CD) creation and other project related activities.
  - Ensure compliance with engineering standards, safety regulations, and sustainability goals.
  - Accountable for all Low-level design, scope, project release – additional Contractors to manage the uptick in volume based on approved projects
  - Accountable for all A&E design, CD, Specifications, utility access requests for projects - additional Contractors to manage the uptick in volume based on approved projects
  - Accountable for day-to-day technical review and direction on ongoing projects - additional Contractors to manage the uptick in volume based on approved projects
  - Accountable for Technical review of Hot work activity and GCR input, not responsible for creation of the GCR or direct coordination of the work activity
  - Accountable for review and planning for site review site deficiencies
  - Reduce engineering bottlenecks due to volume and complexity
  - Provide dedicated cycles for increased project load.
  - Accountable for detailed Engineering Packages for all released projects. - additional Contractors to manage the uptick in volume based on approved projects
  - Project Engineering validation of what was built compared to engineered
  - Monitor KPIs and performance metrics to assess the impact of innovative solutions.
  - Management of detailed engineering and documentation capacity to accelerate and standardize project closeout packages, ensuring engineering, construction, and customer deliverables are completed accurately
  - Advocate for architectural integrity and long-term scalability in cross-functional initiatives.
  - Communicate technical concepts and business value to both technical and non-technical audiences.
  - Receive high-level solutions and emerging technologies converting them to actionable engineering plans.
  - Develop internal capabilities through working with peer training groups for documentation, mentorship, and hands-on technical leadership.

What We Look For in a Candidate

Required

- Bachelor’s or Master’s degree in Civil/Electrical/Mechanical Engineering, Construction Management, or related field.
- 7+ years of experience in construction engineering, with at least 3 years in a leadership role.
- Proven history of implementing innovative construction solutions or technologies.
- Strong understanding of construction codes, safety standards, and project delivery methods.
- Excellent leadership, communication, and cross-functional collaboration skills.

Preferred

- Professional Engineer (PE) license or equivalent certification.
- Experience with Lean Construction, Integrated Project Delivery (IPD), or Design-Build.
- Familiarity with sustainability frameworks (e.g., LEED, WELL) and carbon reduction strategies.
- Knowledge of digital construction platforms (e.g., Autodesk Construction Cloud, Procore).

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#CNP

Requisition #: 341434

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal AI Security Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Principal AI Security Engineer is responsible for designing, governing, and advancing Lumen’s enterprise AI security program and internal AI‑driven security capabilities and innovations. This role operates at the intersection of AI/ML systems, cybersecurity architecture, governance, advanced defensive capability development, and innovation.

In addition to ensuring the secure deployment of AI technologies, the role emphasizes proactive security and AI‑specific risk reduction by spearheading AI vulnerability management initiatives, conducting regular penetration tests, and identifying potential threats before they impact the organization. The engineer will lead efforts to detect, assess, prioritize, and remediate vulnerabilities unique to AI/ML environments—including model, data, supply chain, and operational risks—ensuring that AI systems remain resilient as threats evolve.

A critical aspect of this position includes developing and maintaining enterprise AI governance frameworks that guide secure architecture, responsible use, lifecycle management, and regulatory alignment. This role also oversees AI risk management practices, including risk assessments, control design, evaluation of emerging threats, and continuous monitoring to ensure AI systems operate securely, ethically, and in compliance with internal and external standards.

Location

This is a remote position open to candidates based anywhere in the U.S. and Canada.

The Main Responsibilities

Lead enterprise-wide initiatives to continuously identify, assess, and remediate vulnerabilities across AI/ML systems, including models, data pipelines, and runtime environments. Oversee the development and execution of vulnerability scanning, penetration testing, and red-teaming exercises specific to AI technologies.
Architect and enforce comprehensive AI security governance structures that align with Responsible AI guidelines, regulatory mandates, and organizational risk appetite. Develop policies, standards, and approval processes that ensure full lifecycle oversight of AI/ML systems, supporting auditability, transparency, and accountability in all AI operations.
Direct identification, evaluation, and mitigation of risks inherent to AI/ML deployments. Lead risk assessments, threat modeling, and scenario analysis to anticipate potential weaknesses and prioritize mitigation strategies.
Spearhead proactive threat intelligence, detection, and response initiatives targeting AI/ML environments. Develop and operationalize advanced monitoring and analytics to uncover emerging threats, adversarial attacks, and anomalous behaviors unique to AI workloads.
Engineer, implement, and maintain layered security controls, reference architectures, and control baselines that address vulnerabilities, enforce governance, and mitigate risks throughout the AI/ML stack
Integrate automated discovery, authoritative inventory, and lineage tracking solutions to maintain continuous visibility and enforce policy across AI development and production environments, ensuring rapid identification and remediation of security gaps.
Align all AI security capabilities with comprehensive governance frameworks and enterprise security policies, supporting regulatory compliance, audit readiness, and responsible innovation.
Design and build internal tools, automation, and processes that enhance vulnerability detection, threat intelligence, and risk assessment specific to AI/ML environments.
Drive the adoption of emerging technologies, methodologies, and frameworks that strengthen Lumen’s ability to anticipate, detect, and respond to AI-specific security challenges.

What We Look For in a Candidate

AI & ML Security

Deep understanding of AI/ML systems, including model training, inference pipelines, orchestration frameworks, and agent based systems.
Expertise in AI specific threat classes, including prompt injection, data leakage, data poisoning, model extraction, adversarial inputs, and jailbreak techniques.
Experience securing generative AI, multimodal models, and agentic AI systems in enterprise environments.

Security Engineering

Proven experience implementing enterprise scale security solutions spanning cloud, containers, CI/CD, and runtime environments.
Strong grounding in vulnerability management, remediation workflows, and risk based prioritization, including AI specific vulnerabilities.
Ability to translate security architecture and governance requirements into enforceable technical controls.
Experience in application and automation development for security tooling and integration

General Requirements for Senior AI Security Roles:

15+ years in cybersecurity, with significant experience in security and advanced threat domains
Demonstrated leadership as a principal level or enterprise architect, influencing standards and strategy without direct authority
Strong understanding of Responsible AI, data classification, lineage, and compliance considerations
Ability to communicate complex AI security concepts to engineering teams, executives, and governance bodies
Experience operating in large, federated enterprise environments with complex cloud and DevOps ecosystems

Compensation

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

What to Expect Next

Requisition #: 341652

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Network Information Security Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Network Information Security Architect within the Global Security Services organization is responsible for conducting security risk assessments specifically targeting network infrastructures in coordination with the Lumen business owners, the Governance, Risk, and Compliance team, and the Product and Platform Security team. The purpose is to ensure compliance with corporate policy, standards, procedures, and industry best practices. The deliverables include metrics, reports, and mitigations associated with potential findings, issues, and risks that could impact Lumen or its customers.

The successful candidate will have extensive technical knowledge of current and emerging network-related cyber threats, as well as security technologies and methods used to protect corporate and customer-facing network infrastructures. This candidate must be able to work independently and as a team leader to consult with internal clients on security topics, providing designs, reviews, and recommendations.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Lead assessments of potential risks specifically targeting network infrastructures, including applications, databases, cloud environments, and provide security requirements and recommendations for risk mitigation related to network security.
Consult as a network security subject matter expert with architects, engineers, third parties and others on potential solutions.
Recommend new network-oriented information security systems and controls to mitigate emerging threats and risks across the company's network infrastructure.
Ensure reports and findings on network security are delivered in a timely and appropriate manner to management, operations, and executive leadership.
Recommend new network security policy, standards, best practices, and system configuration standards. Consult with internal clients on network security topics and policy interpretation.
Coordinate activities across multiple departments and business units, emphasizing network security principals and practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

7+ years of relevant experience, including threat modeling, security design reviews, and security architecture
Proficiency with next-generation firewalls from major vendors such as Palo Alto, Fortinet, and Checkpoint.
Strong understanding of IDS/IPS technology, including signatures.
Knowledgeable in Network Detection and Response (NDR).
Thorough understanding of routing and switching (Access Control Lists (ACLs)).
Experience with routing protocols (BGP, OSPF, etc.).
Understanding of proper device hardening (routers, switches, etc.)
Insight into proper segmentation concepts and enforcement methods.
Comprehension of Zero Trust principles and their application to functional designs.
Foundational knowledge of identity and access management concepts/principles, including Authentication and Authorization processes.
Experience with web application firewalls (WAF)
Knowledge of design and hardening for bastion/jump hosts
Proficiency with remote access methods such as user VPN and ZTNA.
Experience with VPN configuration (IPSEC)
Understanding of software-defined networking (SDWAN).
Knowledge of proper methods to secure enterprise and guest WIFI.
Experience with security architecture and deployment models.
Experience with securing highly sensitive data.
Demonstrate knowledge of security technologies, trends, leading practices, and regulatory requirements and government security standards such as FedRAMP and Controlled Unclassified Information (CUI) standards, along with best practices such as NIST Cybersecurity Framework (CSF), NIST 800-171, NIST 800-53, ISO 27001-27002 and other applicable security and privacy laws.
Strong teamwork and communication skills to collaborate with development, operations, and security teams. Ability to instill a security-first mindset throughout the organization. 
Commitment to stay up to date with emerging industry updates, trends, security vulnerabilities, and new tools that can enhance security. Willingness to experiment with and adopt innovative solutions to improve security posture.

Compensation

Location Based Pay Ranges:

#LI-MG1

#GSS

Learn more about Lumen's:

Requisition #: 341654

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Director of Architecture, Engineering, and Visibility (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director of Architecture, Engineering & Visibility at Black Lotus Security Group leads the strategy, design, and delivery of BLSG’s core threat intelligence and security platforms. This role oversees the architecture and operations of the Black Lotus Labs platform, enabling global IP backbone visibility, advanced threat research, and secure product innovation in partnership with Network Operations, Threat Research, and Security Product teams.

You will drive cloud transformation, modernize legacy systems, scale petabyte-level data platforms, and unify diverse telemetry to enhance real‑time threat detection. This leader guides multidisciplinary engineering teams, strengthens strategic technical partnerships, and ensures all solutions are resilient, cloud‑native, secure, and ready to scale with evolving cyber threats and business growth.

The Main Responsibilities

Set and execute architectural vision for petabyte‑scale threat intelligence and security platforms.
Lead cloud‑native modernization and migration of legacy systems.
Oversee platform engineering and operations to ensure reliability, performance, and data freshness.
Embed responsible, secure AI practices into the SDLC and deliver agentic AI capabilities.
Expand threat visibility by integrating new telemetry and developing advanced analytics.
Drive multi‑year capacity planning aligned with product and research needs.
Evaluate open-source and commercial technologies for performance, cost, and scalability.
Manage technical integrations with strategic partners and support partner‑ready solutions.
Build secure external interfaces for sharing intelligence and enabling collaboration.
Represent BLSG in industry forums and lead initiatives to validate emerging technologies.

What We Look For in a Candidate

12+ years in large-scale architecture or platform engineering.
7+ years leading technical teams and cross-functional programs.
3+ years implementing AI/ML frameworks in production.
Proven experience with cloud-native architectures, scalable data platforms, and containerized environments.
Expertise in network telemetry, threat analytics, and security product development.
Experience managing technical partnerships and integrations.
Master’s degree in Computer Science, Engineering, or related field.
Preferred: Background in cybersecurity, threat intelligence, NDR, AI/ML for security, or regulated environments.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

Requisition #: 341287

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR DIRECTOR SALES ENABLEMENT & COMMUNICATIONS (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

SR DIR SALES ENABLEMENT FULFILLMENT & COMMUNICATIONS will lead the teams responsible for implementing and operating Lumen’s sales and customer success enablement programs in support of Lumen’s sales and revenue objectives. As a dynamic leader focused on operational excellence within the Marketing Programs team, your expertise and operational excellence thinking will be crucial in ensuring that Lumen’s commercial teams in Sales and Customer Success have the right skills, product fluency and capabilities to accelerate sales and revenue growth for the company. Overall, you will play a pivotal role in implementing comprehensive enablement strategies. You will build the ensure the professional readiness of Lumen’s sales and CS professionals in support of aggressive improvements in sales, revenue and related KPIs.

The Main Responsibilities

• Leads the team responsible for implementing innovative, world class sales enablement programs aligned with Lumen s sales and revenue objectives, implementation of coaching clinics, driving sales acumen and increasing participation rates in Lumen s Grow and Nurture portfolios
• Implements the tools, content and skills needed for our commercial teams to successfully drive exponential growth in sales and revenue
• Interfaces with Marketing, Sales, Customer Success and Product Management to understand the needs of the commercial (sales and CS) teams, uses data and feedback to measure impact of enablement programs and drive continuous improvement in sales fluency, etc
• Develops sales enablement programs to ensure world class programs that allow our commercial teams to meet and exceed industry benchmarks for key metrics including participation and close rates for our growth portfolio
• Creates a structure for coaching clinics to ensure sales fluency, participation and acumen
• Ensure sales and CS professionals are prepared to perform at world class standards in order to drive substantial improvement to sales and revenue
• Leads the creation of Sales Enablement Content against a world class bill of materials, understanding best practices for ensuring fluency in highly technical portfolio area including (but not limited to) Edge, Cloud, Security, Networking (including Network as a Service) and Unified Communications and Collaboration Ensures Sales and CS professionals have clarity around all aspects of their role, including the rollout of sales plans, compensation, account plans Enables communication plans to ensure there is process and entrance criteria clarity across the organization for enablement initiatives
• Ensures Sales and CS professionals are prepared to quickly, accurately and consistently foster leads and prospects developed through Lumen s Marketing campaigns
• Define the gold standard bill of materials for commercial team excellence
• Reviews Key Performance Indicators (KPIs), and other Enablement metrics to inform and make recommendations on future enablement investments and opportunities for improvement
• Develops Enablement programs for business critical ad-hoc and executive projects
• Leads Campaign Enablement, Skills Development and Coaching teams

What We Look For in a Candidate

•   Bachelor’s degree in marketing, business, or a related field, or equivalent. (or equivalent experience)
•   10+ years of relevant experience in B2B sales enablement strategy, with 5+ in a leadership role.
•   Ability to successfully recruit, hire, develop, reward, and retain a team of highly strategic and specialized individuals.
•   Expert in world class sales fluency, and sales framework with ability to align these to Lumen’s sales processes, overall business strategies, outcome selling, sales tooling, etc.
•   Proven experience in enablement program development within the technology industry.
•   In-depth knowledge of relevant market trends, customer behavior, and competitive landscape.
•   Creative thinking and a passion for innovation in enablement strategies.
•   Strong analytical skills with the ability to interpret data, extract insights, and make data-driven decisions.
•   Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and senior stakeholders.
•   Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
•   Strong team player with an ability to plan, influence and execute in a highly matrixed environment.
•   Ability to react and adapt to changes in business priorities in a dynamic and fast-paced environment.

Compensation

Location Based Pay Ranges

$183,621-244,827 in all states.

What to Expect Next

Requisition #: 341727

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Program Manager, Modernization & Simplification Coach (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Program Manager, Modernization & Simplification (M&S) Coach partners with leaders and cross functional teams to drive execution rigor, accountability, and measurable business outcomes across enterprise transformation initiatives. This role is not a traditional project management position. Instead, it focuses on coaching leaders and teams for effective execution, strengthening business and financial discipline, and ensuring initiatives translate strategy into results.

The M&S Coach operates as a trusted advisor and execution partner, helping leaders clarify priorities, navigate complexity, and drive progress through influence, strong business acumen, and executivelevel communication.

Work Location

This is a work from home position within the U.S.

The Main Responsibilities

Coach initiative owners and workstream leaders to strengthen execution discipline, ownership, and followthrough on commitments
Reinforce accountability for outcomes by setting clear expectations, reviewing progress, and challenging plans and assumptions when needed
Develop and lead executivelevel presentations that clearly communicate progress, risks, tradeoffs, and decisions required
Plan and facilitate executive and crossfunctional meetings, ensuring discussions are focused, decisions are clear, and actions are owned
Apply strong business and financial acumen to evaluate initiative readiness, value assumptions, execution risks, and tradeoffs
Partner with Finance and business leaders to ensure initiatives are grounded in sound business cases and realistic value delivery plans
Identify execution gaps, decision bottlenecks, and crossfunctional dependencies; work with leaders to resolve issues and maintain momentum
Influence and align stakeholders across Product, Technology, Operations, Finance, Marketing, and other functions around shared priorities
Promote consistent ways of working, transparency, and outcomefocused execution across the M&S portfolio

What We Look For in a Candidate

Required Qualifications:

Bachelor’s degree in Business, Finance, Operations, or a related field
5–7 years of experience in transformation, strategy execution, operations, consulting, or similar roles
Demonstrated ability to influence leaders and teams without direct authority
Strong executive communication skills, including experience creating leadershipready presentations and leading seniorlevel discussions
Proven business acumen with the ability to assess value, risk, and execution tradeoffs
Experience working in complex, fastpaced, and highly matrixed environments

Preferred Qualifications:

Experience supporting enterprisescale transformation, modernization, or costreduction efforts
Comfort partnering closely with Finance on business cases, value tracking, or financial tradeoff discussions
Experience in technology, telecommunications, or large enterprise environments

Key Attributes

Execution focused coach with strong business judgment
Confident executive presence and clear, concise communicator
Comfortable challenging leaders constructively to improve outcomes
Collaborative, adaptable, and outcomeoriented

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-HR1

Requisition #: 341749

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

AEM Assets Technical Manager (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The AEM Assets Technical Owner is the enterprise subject matter expert (SME) and technical authority for Adobe Experience Manager (AEM) Assets, responsible for the platform’s architecture, integrations, and long-term technical strategy. This role owns the technical health, scalability, and evolution of AEM Assets and its connected ecosystem, ensuring the platform is leveraged to its fullest potential across the organization. 

The Technical Owner leads integration architecture and execution centered on AEM, including deep integration with Adobe Workfront, downstream delivery platforms, and enterprise content systems. This role is expected to act as a thought leader—proactively identifying new use cases, integration opportunities, and business capabilities where Adobe AEM can be extended to drive efficiency, consistency, and scale across marketing, creative, and digital experience teams. 

The Main Responsibilities

AEM Platform Ownership & Technical Authority 

Serve as the primary technical authority and SME for Adobe Experience Manager Assets, including DAM architecture, configurations, workflows, metadata models, and lifecycle management. 
Own the technical roadmap for AEM Assets, aligning platform capabilities with enterprise content, marketing, and digital experience strategies. 
Ensure platform stability, performance, security, and compliance with enterprise and Adobe best practices. 
Evaluate and implement Adobe AEM feature enhancements, upgrades, and cloud capabilities.

Integration Architecture & Development

Lead the design, implementation, and governance of integrations centered around Adobe AEM Assets. 
Own and evolve integrations between AEM Assets and systems such as:  
- Adobe Workfront (asset workflows, approvals, publishing automation) 
- CMS and web delivery platforms 
- Marketing automation and personalization tools 
- PIM, CRM, and analytics platforms 
- Define and document integration patterns, APIs, data flows, and service dependencies. 
Partner with engineering teams, Adobe, and system integrators to deliver scalable, resilient integration architectures. 
Troubleshoot and resolve complex integration, performance, and data synchronization issues.

Adobe Workfront Enablement 

Act as the technical lead for AEM–Workfront integration, ensuring seamless asset intake, approval, versioning, and publishing workflows. 
Optimize Workfront-to-AEM pipelines to reduce manual effort and improve asset throughput. 
Partner with creative, marketing, and operations teams to continuously improve workflow automation and governance.

Governance & Best Practices

Define and enforce DAM governance, including metadata schemas, taxonomy, naming conventions, renditions, and access controls. 
Establish and maintain enterprise standards for asset ingestion, approval, publishing, and archival. 
Conduct technical audits to ensure adherence to governance, performance benchmarks, and architectural standards.

Performance, Optimization & Scalability

Monitor AEM Assets performance, storage utilization, and asset delivery metrics. 
Drive optimizations related to asset rendition strategy, delivery performance, and storage efficiency. 
Ensure the platform scales to support growing asset volumes, users, and integrations.

Thought Leadership & Strategic Enablement

Act as a thought leader for Adobe AEM, proactively identifying new ways the platform can be leveraged across the organization. 
Partner with business and technology leaders to uncover new use cases for AEM Assets beyond traditional DAM scenarios. 
Educate stakeholders on AEM capabilities, limitations, and best practices. 
Contribute to enterprise content and digital experience strategy as a trusted technical advisor.

Stakeholder, Vendor & Adobe Partnership

Collaborate closely with marketing, creative, IT, and digital teams to align technical capabilities with business needs. 
Serve as the primary technical liaison with Adobe, system integrators, and third-party vendors. 
Support vendor selection, contract discussions, licensing strategy, and roadmap planning.

What We Look For in a Candidate

Required Technical Expertise 

Deep, hands-on experience with Adobe Experience Manager (AEM) Assets as a DAM platform. 
Strong working knowledge of AEM architecture, including:  
DAM workflows 
Metadata and taxonomy design 
APIs and integration patterns 
Cloud-based AEM deployments 
Proven experience leading AEM-centered integrations across multiple enterprise systems. 
Direct experience integrating Adobe Workfront with AEM Assets. 
Strong understanding of enterprise integration architectures, including APIs, event-based integrations, and data synchronization.

Preferred Experience 

Experience with AEM as a Cloud Service or Adobe Managed Services. 
Familiarity with front-end technologies (HTML, CSS, JavaScript) and backend concepts supporting AEM implementations. 
Experience working with large-scale, multi-team DAM environments.

Soft Skills 

Demonstrated ability to operate as a technical thought leader and SME. 
Strong problem-solving, communication, and stakeholder management skills. 
Ability to translate complex technical concepts into clear guidance for non-technical audiences.

Education & Experience 

Bachelor’s degree in Computer Science, Information Systems, or a related field. 
5+ years of experience owning or leading Adobe AEM or DAM platforms in an enterprise environment.

Success Metrics 

Stable, high-performing AEM Assets platform with scalable integration architecture. 
Successful, well-governed AEM–Workfront and downstream system integrations. 
Increased adoption of AEM Assets and reduced manual asset handling. 
Clear expansion of Adobe AEM use cases across the organization.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341725

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead DevOps Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are looking for a Senior Lead DevOps Engineer for our DevSecOps team. The Senior Lead DevOps Engineer understands the software development lifecycle (from coding to support) and has the understanding of various automation tools for developing digital pipelines. This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and instance lifecycle management. The ideal candidate is passionate about software automation and understands that quality is always a priority. This role will collaborate with key stakeholders across the organization including, but not limited to, executive leadership, product owners, developers, and testers to plan, develop, and implement solutions to optimize and automate business and technical processes. This role will have responsibility for translating product vision and turning requirements into reality.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Work under agile principles in a CI/CD environment.
Participate in meetings and conferences to gather requirements and discuss architectural decisions.
Supportive and collaborative management ability in a team environment, as well as proven customer-facing management skills
Participate in internal meetings to review solutions, all dependencies, actions and timelines.
Apply a thorough understanding of deploying and managing application lifecycles to interpret customer business needs and processes.
Making data driven decisions to improve resilience, and service quality.
Develop reusable software components and tools for DevOps.
Collaborate with other developers, testers, and system engineers to ensure quality product enhancements.
Knowledge on how to troubleshoot and resolve technical issues in a test and product environments
Ability to identify, assess and integrate various open source technologies and cloud services
Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them
Work with the development team to improve the system architecture.
Mentor and train other DevOps engineers and seek to continually improve processes

What We Look For in a Candidate

10+ years overall professional software development and operations experience.
Proficiency in scripting language development experience (BASH).
Proven experience in CI/CD, such as Jira and Confluence.
Experience deploying and managing production systems on a cloud infrastructure, such as AWS, MS Azure or Google Cloud.
Experience with engineering practices (test driven development, continuous integration, Jenkins, GitHub actions)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 341709

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead DevOps Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are looking for a highly skilled DevSecOps Engineer to join our software development team. The DevSecOps Engineer understands the software development lifecycle (from coding to support) and has the understanding of various automation tools for developing digital pipelines. The ideal candidate will have hands-on experience with GitHub Actions, Jenkins Shared Libraries, Groovy scripting, and Jenkinsfile pipelines. This role is critical to enhancing our CI/CD capabilities, improving deployment reliability, and embedding security into our development lifecycle.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Work under agile principles.
Design, implement, and maintain CI/CD pipelines using Jenkins and GitHub Actions.
Develop and manage Jenkins Shared Libraries to standardize pipeline logic across projects.
Write and maintain Groovy-based Jenkinsfiles for declarative and scripted pipelines.
Integrate security checks and compliance validations into build and deployment workflows.
Collaborate with development and operations teams to automate infrastructure provisioning and application deployment.
Monitor pipeline performance and troubleshoot build failures and deployment issues.
Maintain and optimize tools such as Nexus, SonarQube, and Git repositories.
Support containerized deployments using Docker and Kubernetes.
Knowledge on how to troubleshoot and resolve technical issues in a test and product environment.
Ability to identify, assess and integrate various open-source technologies and cloud services.
Mentor and train other DevOps engineers and seek to continually improve processes.

What We Look For in a Candidate

7+ years overall professional Software Development and Operations experience.
Strong experience with Jenkins, including Shared Libraries and pipeline design.
Proficiency in Groovy, Bash, and Python scripting.
Deep understanding of Git workflows and version control best practices.
Experience with GitHub Actions for workflow automation and CI/CD.
Familiarity with REST APIs, JSON, and tools like curl.
Hands-on experience with Kubernetes, Docker, and cloud platforms (GCP, Azure, AWS).
Agile development experience using Jira and sprint planning.
Experience with good engineering practices (test driven development, continuous integration: Jenkins)
Strong communication skills and ability to collaborate via MS Teams.
Knowledge of secure coding practices and DevSecOps principles.
Experience with ServiceNow and customer support portals preferred.
UNIX/Linux and Windows administration experience preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 341707

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Technical Program Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly skilled Senior Technical Program Manager (TPM) to drive large, cross‑functional engineering programs across the Product & Technology organization. This is a senior individual‑contributor role that requires strong technical fluency, structured program execution, and the ability to communicate effectively with senior engineering and product leaders.

The Senior TPM partners closely with engineering, product, and architecture teams to translate business and product strategy into clear, executable program plans. This role maintains working knowledge of cloud‑based systems, distributed architectures, APIs and services, data flows, and modern SDLC/DevOps practices, while focusing on delivery predictability, dependency management, and risk mitigation.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Lead the end‑to‑end execution of complex, multi‑team engineering programs, ensuring clear program structure, milestones, and delivery cadence.
Partner with engineering and product to define program goals, success metrics, and delivery commitments aligned to roadmap priorities.
Develop and maintain detailed program plans, timelines, dependency maps, risk registers, and mitigation strategies.
Track and report program health, execution metrics, risks, and dependencies to senior engineering, product, and technology leadership.
Facilitate regular program‑level forums (status reviews, risk reviews, dependency syncs) to ensure alignment and timely decision‑making.
Coordinate cross‑team dependencies and sequencing across multiple engineering teams and, where applicable, vendor partners.
Support engineering planning cycles (quarterly planning, PI planning, roadmap reviews), ensuring backlogs are scoped, estimated, and aligned with program objectives.
Implement and reinforce best practices in technical program governance, SDLC alignment, change management, and delivery hygiene.
Collaborate with finance, product, and engineering leadership to support capacity planning, resource allocation, and budget tracking as needed.
Ensure engineering readiness for major launches and releases by partnering with Operations, and Test teams.

What We Look For in a Candidate

Bachelor’s degree in a technical field or equivalent practical experience; advanced degree is a plus.
8–12+ years of experience delivering complex technical programs in large‑scale, matrixed technology organizations.
Strong technical fluency in system architecture, APIs/services, data flows, and modern SDLC/DevOps practices.
Proven ability to communicate complex technical concepts, risks, and trade‑offs clearly to senior engineering and product leaders.
Demonstrated experience managing cross‑team dependencies and driving execution across multiple engineering domains.
Strong ability to operate in ambiguous environments and translate high‑level strategy into structured, actionable program plans.
Excellent stakeholder management and collaboration skills across Product, Engineering, Architecture, Operations, and Finance.
High ownership mindset with strong operational rigor, attention to detail, and focus on delivery predictability.
PMP/PMI, Agile/SAFe, or Lean certifications are a plus.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 341756

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Solution Architect (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Sr Lead Solution Architect role will work in partnership with the Business Units, leading innovative conversations that help shape the growth of our business. The successful Solution Architect must have a strong desire to leverage their technical and communication skills, including business acumen, to understand business requirements, develop a technical architecture, and effectively present solutions that address our business partner’s requirements and provide business value.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

The Solution Architect will be responsible for analyzing complex Finance customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing SAP best practices, and then delivering a technical solution that meets or exceeds the business need – including non-functional specifications, enablers, 3rd party requirements, and delivers the documented business value.

Business Meetings: Leads and attends business meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides detailed, specific responses to solution and technology questions. Demonstrates strong solution ‘selling abilities’ and effective, proactive business communications. Interacts with all levels of IT and Business teams.
Solution Development: Analyze and identify our Business Partner’s business and technology objectives, conduct full technical discovery, and architect business solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose solutions that meet the business’s requirements and objectives by asking probing questions that are meaningful to the business to collect information that enables the architecture team to be more effective and responsive to clients’ needs. Ability to complete complex custom designs.
Customer Advocate: Acts as a client advocate, participating in efforts including technical presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Design, architect and demonstrate visionary solutions in a way that closely reflects our client's technology roadmap.

What We Look For in a Candidate

Required Qualifications:

Bachelor's degree in Computer Science, Engineering, MIS, or equivalent education and experience.
20+ years of global experience with a bachelor’s degree, or 15+ years with a master’s degree.
Global experience in delivering large-scale SAP Finance, Treasury, and BRIM transformations across public and private cloud landscapes.
Proven leader with 8+ full lifecycle SAP S/4HANA Finance implementations, including greenfield and conversion programs with multi-currency implementations.
Extensive expertise in designing and delivering SAP S/4HANA Finance solutions across Record-to-Report (RTR), Treasury & Risk Management (TRM), Cash Management, Group Reporting, Revenue Accounting & Reporting (RAR), BRIM, and Global Banking.
Ability to lead & engage in technical workshops, and solution discussions with Business and IT Stakeholders. Strong listening, reasoning, and objection handling skills.
Ability to methodically understand and resolve complex issues. Must demonstrate the ability to focus ambiguous business needs into specific, deliverable requirements. Ability to bridge business strategy and technical architecture to translate requirements into scalable, compliant SAP solutions; following them through implementation. Must demonstrate creative solution development.

Preferred Qualifications:

Ability to work independently, or as part of a team to build complex customer solutions.
Must be able to build strong team relationships and easily transfer technical information.
Ability to work under pressure with tight deadlines and on multiple projects simultaneously.
Must be very detail-oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-VK1

Requisition #: 341696

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Systems Engineer - PUB SEC (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Lead IT Systems Engineer is critical member of our team; you will work with other teammates to solve critical issues, engineer architectural and service level requirements, and improve customer experience. This position requires working with cross-functional teams and experience in cloud service providers, trouble ticketing, engineering support, and vendor product coordination. You will play a central role in testing, configuration, cybersecurity, mobility, and network services in support of a government agency.

The Main Responsibilities

•Ability to function in a fast-paced environment and effectively manage multiple tasks simultaneously
•Ability to interact with various levels of senior management, as necessary
•Ability to make decisions and resolve problems effectively, seek out information to evaluate, prioritize, and formulate best solution or practice
•Must be able to multi-task, work independently and as part of a team, share workloads, and deal with sudden shifts in project priorities
•You are self-driven. You find problems and enroll others to solve them with you.
•You are extensive experience in cloud infrastructure
•Provide technical support to the team through the ability to analyze, troubleshoot and solve complex technical problems across multiple technical disciplines
•Support and implement all customer migration and on-boarding projects
•Assist with estimating work efforts required for each phase of a project
•Work with teams across the organization to troubleshoot cloud-related issues
•Periodically work at customer site, attend meetings, provide deliverables, and support customer engineering requirements

What We Look For in a Candidate

•Bachelor's degree (Computer Science, MIS, Software Engineering or related) at an accredited university, highly regarded
•Eight (5) years' experience delivering IT projects to a large enterprise
•Minimum of 3 years' experience with Cloud infrastructure
•Strong knowledge in Menlo Security – Secure Enterprise Browser
•Strong knowledge in containers (Docker/LXC)
•Strong knowledge of networking
•Excellent monitoring and alerting experience, familiarity with Service Now preferred
•Solid understanding of technology fundamentals enabling cloud – compute, storage, networking, and security
•Knowledge of current cloud architecture, best practices, tools, and frameworks as well as emerging technologies, trends and processes
•Ability to communicate about technology to a broad range of audiences, including customers, internal and external stakeholders across a full range of technical and non-technical backgrounds Desirable
•Experience with cloud providers such as AWS or Google Cloud
Education/Experience:
Professional Consulting Level Bachelor's degree. Typically, with 8+ years of experience. 6+ years of experience with Master's Degree.
Candidate must be a US Citizen with an active Department of Defense SECRET clearance
*Must be DoD 8570 Level II Compliant (Security+).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$108,896 - $145,195 in these states: CO
$114,082 - $152,109 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341694

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Engineer - Public Sector (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Engineer will provide Tier-II level operational and customer support for an existing government managed service. Services are hosted and managed with Cloud Service Provider architecture and requires technical understand of vendor product and cloud services. You will play a central role in responding, coordinating, and resolving issues with a government customer to minimize impact.

The Main Responsibilities

As a Senior Engineer, you will provide on-call service desk support for the deployed managed services. Individuals will perform problem recognition, research, resolution, and follow-up customer coordination.
•Create help desk tickets and provide initial acknowledgement to the customer.
•Resolve tickets, communicate resolution to the end user and obtain customer sign-off before closing ticket.
•Perform minor incident management and problem management to resolve problems.
•Triage and route tickets to the appropriate Tier-I, Tier-II, or Tier-III level help desk.
•Analyze, log, and track issues and problem tickets.
•Compile and organizes data for monthly status reports, provide trend analysis and metrics to government based on gathered data.
•Provide tactics, techniques, and procedures for Tiered service desk entities.
•At times, may need to work outside of common business hours in response to customer outages or mission impacts.
•Strong Customer Facing Communication, Problem Solving, Creativity, Attitude.

What We Look For in a Candidate

•Experience with Menlo Security - Secure Enterprise Browser.
•Experience working in Amazon Web Services (AWS) and Google Cloud Platform (GCP) architecture. Familiar with hosting, engineering, and service delivery of capabilities hosted within a cloud service.
•Experience in a service desk support model. Communicating and coordinating with customers and end users to open tickets, resolve problems, and critically think about solutions.
•Experience working for government agencies.
•Strong problem-solving mentality.
•Exceptional verbal and written communication.
•Strong Customer Facing Communication .
•Positive Attitude.
•Ability to work with coworkers and customers to troubleshoot technical problems.
Preferred Certifications
•Security+ .
Education/Experience:
Candidate must be a US Citizen with an active Department of Defense SECRET clearance.
*Candidate must be DoD 8570 Level II Compliant (Security+).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$87,117 - $116,156 in these states: CO
$91,266 - $121,688 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341692

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Engineer - Public Sector (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Lead Engineer is critical member of our team; you will work with other teammates to solve critical issues, engineer architectural and service level requirements, and improve customer experience. This position requires extensive knowledge and work experience and viewed as the Subject Matter Expert to (SME) to their coworkers. The individual works with cross-functional teams with extensive experience in cloud service providers, trouble ticketing, engineering support, and vendor product coordination. You will play a central role in testing, configuration, cybersecurity, mobility, and network services in support of a government agency.

The Main Responsibilities

*Location of this role is in Herndon, VA as primary location.

•Ability to function in a fast-paced environment and effectively manage multiple tasks simultaneously; coordinating resources and ensuring the team is meeting scheduled goals
•Ability to effectively interact with various levels of senior management, as necessary
•Ability to make decisions and resolve problems effectively, seek out information to evaluate, prioritize, and formulate best solution or practice
•Must be able to multi-task, work independently and as part of a team, share workloads, and deal with sudden shifts in project priorities
•You are self-driven. You find problems and enroll others to solve them with you.
•You are a technical expert in cloud infrastructure
•Provide support directly to internal stakeholders throughout the enterprise to enable highly available application solutions that leverage various cloud services
•Provide technical support to internal stakeholders through the ability to analyze, troubleshoot and solve complex technical problems across multiple technical disciplines
•Collaborate with cloud services team on Continuous Improvement, which will drive efficiencies for the managed services
•Manage and own all customer migration and on-boarding projects
•Assist with estimating work efforts required for each phase of a project
•Identify and raise technical risks
•Work with teams across the organization to troubleshoot cloud-related issues
•Periodically work at customer site, attend meetings, provide deliverables, and support customer engineering requirements

What We Look For in a Candidate

•Bachelor's degree (Computer Science, MIS, Software Engineering or related) at an accredited university, highly regarded
•Eight (8) years' experience delivering IT projects to a large enterprise
•Minimum of 3 years' experience with Cloud infrastructure
•Strong/Expert knowledge in Menlo Security – Secure Enterprise Browser
•Strong/Expert knowledge in containers (Docker/LXC)
•Strong knowledge of networking
•Excellent monitoring and alerting experience, familiarity with Service Now preferred
•Solid understanding of technology fundamentals enabling cloud – compute, storage, networking, and security
•Knowledge of current cloud architecture, best practices, tools, and frameworks as well as emerging technologies, trends and processes
•Ability to communicate about technology to a broad range of audiences, including customers, internal and external stakeholders across a full range of technical and non-technical backgrounds Desirable
•Experience with cloud providers such as AWS or Google Cloud
Education/Experience:
Professional Consulting Level Bachelor's degree. Typically, with 8+ years of experience. 6+ years of experience with Master's Degree.
Candidate must be a US Citizen with an active Department of Defense SECRET clearance
*Must be DoD 8570 Level II Compliant (Security+).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$87,117 - $116,156 in these states: CO
$91,266 - $121,688 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341693

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Information System Security Officer (ISSO) (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Sr. Lead Information Security Engineer will serve as an Information System Security Officer (ISSO) and is a key member of the Industrial Security team supporting Lumen Public Sector, responsible for executing cybersecurity compliance activities across a range of government contracts. This role requires full lifecycle execution of all seven phases of the Risk Management Framework (RMF) process in accordance with FISMA and DoD policies. The engineer develops and maintains essential RMF documentation—including System Security Plans, Security Control Traceability Matrices, Plans of Action and Milestones, Standard Operating Procedures, and Continuous Monitoring Plans—while also managing vulnerability tracking and resolution, conducting continuous monitoring activities, creating security policies, and supporting all related compliance efforts. Regular collaboration with Lumen program teams and government customers is a central part of the position.

A successful candidate brings strong communication skills and the ability to present complex cybersecurity issues to both technical and non‑technical audiences. The role requires someone who can work independently as well as lead teams in developing and executing security strategies. Candidates should maintain broad technical knowledge of current and emerging technologies used within both corporate and government infrastructures. Strong organizational abilities, attention to detail, and effective problem‑solving skills are essential. As a senior member of the Industrial Security team, the engineer is also expected to mentor and guide junior team members. A candidate must also be willing to visit government locations on a weekly basis to collaborate with government customers.

The Main Responsibilities

Perform as an Information Systems Security Officer (ISSO) for government systems
Achieve and maintain ATO (Authority to Operate), as required.
Write System Security Plans (SSP), Plan of Actions & Milestones (POA&M), Continuous Monitoring Plan, Risk Assessments, Privacy Impact Analyses (PIA), and supporting documentation for systems subject to NIST SP 800-53
Lead Security Assessment and Authorization processes and procedures
Manage cybersecurity audits by federal departments/agencies, including third party auditors
Develop and complete continuous monitoring reports and briefings
Interface with appropriate government agencies, company management and employees, customers, vendors, and suppliers to ensure understanding of and compliance with security requirements
Review vulnerability and compliance scan results (Nessus, Qualys, etc), work with team members to resolve vulnerabilities, and track ongoing vulnerability status and remediation
Conduct periodic reviews to ensure compliance with established policies and procedures
Investigate and document cybersecurity incidents, as well as provide protective and corrective measures in response to such incidents
Report all cybersecurity incidents to the program Information Systems Security Managers (ISSM) through reports and briefings
Participate in the change management process to ensure changes to software, hardware, and firmware do not adversely impact the security of an environment
Develop, facilitate, and present information security awareness and security training on various customer and corporate security policies
Coordinate and participate in business development opportunities related to cybersecurity compliance to include evaluating Requests for Information (RFI) and Requests for Proposal (RFP) from government customers and documenting cybersecurity responses
Recommend security best practices and system configuration standards

What We Look For in a Candidate

8+ years or experience performing cybersecurity, certification & accreditation (C&A), or assessment & authorization (A&A) related activities
Excellent oral and written communication skills, collaboration skills, and experience in presenting cybersecurity issues to all levels of management, as well as non-technical staff
Strong work ethic, demonstrated self-starter with the ability to work in a fast paced, team-oriented environment
Uses strong interpersonal skills to build partnerships with stakeholders and peers
TS clearance required
Education: Bachelors or equivalent
Professional cybersecurity certification (CISSP, CISM, GSLC, etc.)

Compensation

Location Based Pay Ranges:

$142,603 - $190,137 in these states: VA

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341565

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr IT Systems Engineer - PUB SEC (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior IT Systems Engineer provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.

The Main Responsibilities

Perform Transport Network Management functions in engineering and operations environment; operates as a technical SME.
Work Tier-2 trouble escalations for SONET, OTN, and DWDM troubles.
Trouble shoot and coordinate Tier-2 Network Implementations projects; services as technical POC for service Provisioning, configurations, and Test and Turn-up processes. Interface with Lead Engineers with network requirements and designs.
Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices.
Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC.
Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings.
CCNA.

What We Look For in a Candidate

Basic Qualifications:

On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 10% travel can be expected.
Must have technical skills and experience in the OTN/SONET/DWDM profession.
Operate and accomplish technical tasks with minimum guidance.
Requires a Top Secret/SCI clearance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Preferred Qualifications:

Bachelor’s degree or equivalent experience in an Information Technology field.
At least 5 years of experience in a network management environment.
Demonstrates a high level of proficiency in the OTN/SONET/DWDM profession and is required.
Expertise in the uses of network management protocols, tools and products such as One Control, MCP, DNA, TNMS, Remedy.
Fluent in the use of Microsoft Office tools to include Outlook, Excel, Word, PowerPoint, and Visio.
Ciena OC-A certification is preferred.
High level knowledge of DWDM, SONET, OTN, and TDM technology.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $140,500 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341280

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Engineer will participate in multiple team environments and provide efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a technical and hands-on position, the Senior Engineer will be responsible for systems in support of Lumen’s Government and commercially managed services platforms addressing critical infrastructure protection missions.

The Main Responsibilities

Responsible for managing and maintaining capacity planning on sites and segments on a national fiber optic and Layer 2/3 switched network to include:

Equipment slot availability
Actual, planned and future requirements
Optical capacity
Carrier Ethernet capacity
MPLS Segment Routing capacity
Power and cooling requirements
Tracking Aging/End of Life equipment
Planning upgrades to support new requirements ensuring bandwidth ahead of demand
Updating site route maps
Working with contractors and/or customers to deliver and integrate requirements that meet all testing and validation requirements outlined in the performance specification
Providing design review information for Design Review Packages
Facilitating circuit delivery/integration/activation, and service migrations for the network as required
Provide cost models for equipment and labor needed to support new sites/routes/services on the network
Directly interfaces with Government customers, vendors, subcontractors, and other Lumen groups
Provides architecture assistance for installation teams
Understands and adheres to Federal, customer site and company policies and practices
Updates network drawings using MS Visio and other software-based applications
Knowledge and application of zero trust practices and principles to network architectures a plus
Familiarity with server deployments and maintenance for telecommunications Network Management Systems (NMS) a plus
Technology briefs around new products and services with recommendations and rough order magnitude pricing for integration into the network

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include designing, building, installing and maintaining Layer 1, Layer 2 and Layer 3 networks
Knowledge of optical equipment, Carrier Ethernet, SR-MPLS and wavelength division multiplexing
Candidate must be a US Citizen with an active TOP SECRET/SCI Level clearance

Preferred Qualifications

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science or related work experience
Knowledge of Ciena, Juniper and Infinera equipment desirable
Knowledge reviewing and analyzing solicitation documents and developing solutions

Compensation

Location Based Pay Ranges:
$91,266.00 - $121,688.00 in these states: VA.

Learn more about Lumen's:

Benefits*

Bonus Structure

#LI-DN1

Requisition #: 336688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior IT Systems Engineer - Pub Sec (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The IT Systems Engineer II provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.

The Main Responsibilities

Perform Transport Network Management functions in engineering and operations environment; operates as a technical SME.
Work Tier-2 trouble escalations for SONET, OTN, and DWDM troubles.
Trouble shoot and coordinate Tier-2 Network Implementations projects; services as technical POC for service Provisioning, configurations, and Test and Turn-up processes. Interface with Lead Engineers with network requirements and designs.
Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices.
Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC.
Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings.
CCNA

What We Look For in a Candidate

Basic Qualifications:

On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 10% travel can be expected.
Must have technical skills and experience in the OTN/SONET/DWDM profession.
Operate and accomplish technical tasks with minimum guidance.
Requires a Top Secret/SCI clearance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Preferred Qualifications:

Bachelor’s degree or equivalent experience in an Information Technology field.
At least 5 years of experience in a network management environment.
Demonstrates a high level of proficiency in the OTN/SONET/DWDM profession and is required.
Expertise in the uses of network management protocols, tools and products such as One Control, MCP, DNA, TNMS, Remedy.
Fluent in the use of Microsoft Office tools to include Outlook, Excel, Word, PowerPoint, and Visio.
Ciena OC-A certification is preferred.
High level knowledge of DWDM, SONET, OTN, and TDM technology.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $140,500 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341282

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Nashville, TN (NASHVILLE, TN, US, 37214)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,500 - $53,500 in these states: TN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341033

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Commercial HVAC Mechanic II (TAMPA, FL, US, 33614)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Commercial HVAC Mechanic will be responsible for the maintenance and repair of all HVAC systems and associated equipment within their assigned region. They will bring expertise in HVAC systems including CRAC/CRAH units, dry coolers, condensers, DX Spilt Systems, Fluid Loops, RTU's, Pumps, VFD's, Chillers, Wall hung units, building management systems, as well as other mechanical and electrical platforms.

The ideal candidate will demonstrate a commitment to excellence through Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

Location

This role will be primarily based in Tampa, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

#LI-Onsite

#LI-KB1

Requisition #: 341055

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Southfield, MI (SOUTHFIELD, MI, US, 48075)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$42,132 - $56,175 in these states: MI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341151

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST - SINGAPORE (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Location: Singapore

Reports to: Security Operations Manager – Asia Pacific

Support Hour: Shift Work

We are seeking a skilled Security Operations Center (SOC) Analyst to join our Managed Security Services team. The Senior SOC Analyst is responsible for advanced incident investigation, threat hunting and customer engagement within the SOC. This role requires deep technical expertise to analyze complex attacks, lead incident response activities and enhance detection capabilities. The Senior SOC Analyst will also mentor junior analysts and contribute to service improvement initiatives.

Working within a 24x7 SOC, the analyst ensures timely detection of threats and provides initial response in line with established playbooks and SLAs.

The Main Responsibilities

Lead investigations of high-severity incidents including root cause analysis and containment strategies.
Perform root cause analysis and recommend containment, eradication and recovery actions.
Perform proactive threat hunting and detection engineering aligned to MITRE ATT&CK.
Develop, fine-tune and validate SOC detection use cases, dashboards and automation playbooks.
Engage directly with customers during incident response and regular security reviews.
Provide clear and concise incident reports including technical analysis and recommendations.
Provide technical guidance and mentorship to Tier 1 analysts.
Collaborate with consulting, engineering and threat intelligence teams for service improvements.
Contribute to compliance and regulatory reporting (e.g. MAS TRM, PCI DSS, ISO 27001)
Stay up to date with emerging threats, attack vectors and security technologies.
Contribute to SOC knowledge base, playbooks and best practices.
Participate in red team / blue team exercises and cross-training.

What We Look For in a Candidate

Bachelor’s degree in Information Security, Computer Science or equivalent professional experience.
3-5 years of SOC, incident response or threat hunting experience.
Strong hands-on knowledge of SIEM (Splunk, Sentinel, Cortex XSIAM), SOAR and EDR/XDR platforms.
Familiarity with cloud security monitoring (AWS, Azure, GCP) and IoT/OT threat detection.
Knowledge of malware analysis, phishing detection and insider threat scenarios.
Familiarity with frameworks like MITRE ATT&CK, MITRE D3FEND and NIST CSF.
Preferred certifications: GCIA, GCIH, GCFA, GREM, CISSP or vendor-specific certifications (e.g Palo Alto, CrowdStrike, Microsoft, Fortinet)
Strong analytical and problem-solving skills with ability to work under pressure.
Excellent customer communication and report writing skills.
Ability to work in a 24x7 shift environment.
Team oriented, adaptable and eager to learn in a fast-paced environment.

What We Offer

Opportunity to work with a global MSSP SOC across enterprise clients.
Access to advanced security platforms (Palo Alto XSIAM/XDR, Tenable, Armis, etc)
Training, certification support and career growth into roles such as Threat Hunter or SOC Leaders.
Collaborative and innovation driven work culture.

Compensation

What to Expect Next

Requisition #: 341293

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

ALLIANCE SR MGR (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As an Innovation Executive, you will be a strategic architect for Lumen’s emerging technologies and services. Your mission is to identify, nurture, and shape new business opportunities through strategic alliance partnerships, driving growth and innovation for both Lumen and our clients. You will lead Lumen's cross functional team in co-innovating solutions, managing executive relationships with our partners, and executing beta programs that result in early adoption of our capabilities.
This role will work closely with Lumen’s product management, marketing, sales and other cross-functional teams to align strategic alliance partnerships with the company’s overall business strategy, goals, GTM plans and our portfolio. This role requires a unique blend of business strategy, relationship management, technical skills and cross-functional leadership skills. The ideal candidate will excel at aligning partnerships with company objectives, negotiating complex agreements, and orchestrating collaboration across diverse teams and organizations. They will play a crucial role in expanding our market presence, enhancing our product offerings, and creating mutual value through strategic collaborations.
Success in this role means consistently generating high-value opportunities which translates into revenue growth and referenceable customer successes.

The Main Responsibilities

Strategic Partnership Development:

Identify, develop, and manage alliances that align with Lumen’s business objectives and go-to-market (GTM) plans.
Monitor market trends and the competitive landscape to uncover partnership opportunities that enhance our product offerings and market presence.

Value Creation & Solution Development:

Drive co-selling, joint value propositions, joint marketing, and solution development with partners (ISVs, GSIs, hyperscalers).
Translate innovative ideas into concrete use cases and business cases, articulating clear value propositions for each opportunity.

Operational Leadership:

Oversee onboarding, enablement, and execution of partner programs.
Maintain strong relationships with key alliance partners, ensuring clear communication and mutual understanding of objectives.

Cross-Functional Collaboration:

Work closely with product management, marketing, and sales to develop joint strategies, GTM plans, and business cases.
Coordinate with diverse teams to ensure successful execution of partnership agreements and initiatives.

Customer Co-Innovation:

Engage customers in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions with our partners that will address real-world customer needs while aligning with Lumen’s future offerings. By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper partnerships and develops solutions that closely match customer needs.

Pipeline Generation:

Identify and qualify new opportunities to maintain a robust pipeline of high-potential targets.
Research industry trends and customer pain points to spot emerging opportunities early.

Governance & Performance Management:

Establish KPIs, manage QBRs, and ensure partner success through structured engagement models.
Analyze partnership performance, provide regular reports to senior management, and recommend improvements.

What We Look For in a Candidate

Proven ability in market analysis, strategic thinking, and execution of joint GTM strategies.
Strong communication and negotiation skills for client engagement and deal closure.
Technical acumen in cloud, network, cybersecurity, and emerging technologies.
Relationship management skills, with a focus on building trust-based engagement with senior stakeholders.
8–12 years’ experience in alliance management, partner strategy, business development, consulting, or technology sales.

Candidate Profile:

Bachelor’s degree in business management, Marketing, Information Technology, or a related field.
Excellent communication and presentation skills.
Ability to work independently and collaboratively with cross-functional teams.
Strategic thinker with a clear vision and execution capability.
Analytical mindset, able to analyze market trends and customer feedback to identify business opportunities.

Additional Information
This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Job duties may change based on business needs.

Compensation

What to Expect Next

Requisition #: 340949

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

CYBER THREAT SECURITY ANALYST (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a skilled and experienced Threat Hunter to join our growing Security Operations team. The ideal candidate will be a proactive and resourceful individual with a passion for identifying and neutralizing advanced threats. This role requires a deep understanding of threat hunting methodologies, a strong analytical mindset, and exceptional communication skills.

The Main Responsibilities

Conduct proactive threat hunting activities across various environments (endpoints, networks, cloud).
Develop and maintain threat hunting hypotheses based on current threat intelligence and organizational risk assessments.
Leverage various threat hunting techniques, including but not limited to, YARA rules, IOC analysis, and behavioral analysis.
Develop custom scripts and tools to automate threat hunting processes and improve efficiency.
Analyze security logs, network traffic, and endpoint data to identify malicious activity and potential threats.
Investigate security incidents and provide detailed reports on findings, including root cause analysis and remediation recommendations.
Collaborate with other security teams (incident response, vulnerability management, etc.) to share threat intelligence and coordinate security efforts.
Develop and manage Cyber Threat Intelligence while staying up-to-date on the latest threat landscape, attack techniques, and emerging technologies.
Present findings and recommendations to technical and non-technical audiences.
Contribute to the development and improvement of threat hunting strategies and processes.
Develop and maintain a strong understanding of the organization's infrastructure and applications.

What We Look For in a Candidate

Bachelor's degree in Computer Science, Cybersecurity, or a related field.
5+ years of experience in cybersecurity, with a minimum of 3 years focused on threat hunting.
Strong understanding of various operating systems (Windows, Linux, macOS).
Experience with various security tools and technologies (SIEM, EDR, network monitoring tools).
Proficiency in scripting languages (Python, PowerShell).
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Experience with threat intelligence platforms and feeds.
Relevant security certifications (e.g., SANS GIAC, GNFA, GCFA, Offensive Security, etc).
Experience with cloud security (AWS, Azure, GCP) is a plus

Compensation

What to Expect Next

Requisition #: 338712

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR ACCOUNTANT (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This position is the function owner for Revenue and Accounts Receivable, overseeing end-to-end revenue accounting and reporting activities for APAC entities for monthly management reporting which includes providing various reports for management and FP&A. The position is also responsible for providing timely and accurate accounting for various subsidiary companies’ financial books. The objective is to ensure that all statutory compliance, including tax returns, are maintained accurately and that the accounts on the subsidiary company's balance sheets are properly reconciled from the subsidiary ledgers to the general ledger. The person will be a key player in implementing improvements to enhance our process and ensure compliance around recording transactions while focusing on Global standard and other special projects. The person will assist in the variance analysis, and analytical reviews, and assist with information needed for filings with government authorities. The position also includes coordinating accounting entries between various departments throughout the company

The Main Responsibilities

Prepares monthly journal entries and account reconciliations for all assigned countries’ books, where applicable
Researches, analyzes and explains variances on revenues, cost of service, or operating expenses.
Research, analyze and review assign balance sheet accounts for reconciliation purposes and explanation of variances to support month end close activates
Participates in the preparation of financial statements, balance sheets, local statutory reports and other required internal or external reporting needs by providing timely, accurate, concise reports and analysis
Preparation of Statistical Key Figures.
Ensured accuracy and US GAAP compliance of monthly journal entries and balance sheet reconciliations.
Maintain compliance with the company’s existing SOX and internal control processes
Works in close contact with the Treasury, Tax, Procurement, Logistics, Real Estate Teams and Financial Analysis to ensure that all charges to the business are appropriately reflected in the financial statements
Responds to Operations, FP&A, internal/external auditors and other adhoc analyses
Contribute and collaborate as an active member of a team in achieving common goals, solving problems, developing “win-win” solutions, and assuming joint accountability for results/outcomes.
Other duties as assigned.
Assist Manager and/or Director in special projects, SAP S4 migration, etc

What We Look For in a Candidate

Bachelor's degree in Accounting, or equivalent certification.
Eight or more year’s accounting/financial reporting experience.
Proficient working knowledge of personal computers, terminal operations and spreadsheet software.
Strong analytical and problem solving skills.
Strong communication skills both oral and written.
Professional attitude and appearance.
Excellent time management skills and ability to meet deadlines imposed by monthly, quarterly and annual closing cycles.
Knowledge of financial reporting requirements.
Goal and detail oriented.
Ability to make decisions with minimal direction from manager.
Ability to obtain information from various departments within Lumen in order to accurately reconcile key corporate accounts
Ability to complete tasks with minimal supervision.
Self-motivated to set priorities and complete projects.
Willingness to work overtime, as necessary.

Compensation

What to Expect Next

Requisition #: 341766

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR LEAD TECHNICAL ACCOUNT MANAGER (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The IT Service Delivery Manager is responsible for ensuring the consistent and high-quality delivery of a broad range of IT services to customers, including infrastructure, applications such as SAP, cloud environments, network solutions, and managed security services. This role oversees daily operations, maintains compliance with service level agreements (SLAs), and builds strong customer relationships by pinpointing service challenges and initiating continuous improvement efforts. Key duties include leading regular service reviews, coordinating cross-functional teams, and developing strategic improvement plans and projects within a 6 to 18-month timeframe.

The Main Responsibilities

Supervise the delivery and performance of various technology services, including IT infrastructure, SAP and other business applications, cloud platforms, networking solutions, and managed security services.
Ensure that all customer-facing services consistently fulfill or surpass contractual SLAs.
Manage daily operational processes such as incident, problem, and change management to ensure seamless service delivery.
Conduct weekly and monthly service reviews with customers, including the presentation of SLA dashboards, ticket resolution statistics, response times, and root cause analysis (RCA) reports.
Engage directly with customers to understand operational challenges and areas of concern, document feedback, and identify actionable improvements.
Develop, propose, and oversee improvement plans and strategic projects that align with both customer needs and organizational objectives, with a focus on initiatives to be implemented within a 6- to 18-month period.
Collaborate with both internal teams and external vendors to resolve service issues and maintain continuous service availability.
Maintain thorough documentation of service performance, review outcomes, and ongoing improvement initiatives.

What We Look For in a Candidate

Bachelor’s degree in Information Technology, Computer Science, or a related discipline; advanced certifications such as ITIL or PMP are preferred.
At least five years of experience in IT service delivery management, overseeing diverse technology environments.
Strong understanding of public cloud environments like AWS, Azure.
Comprehensive understanding of IT infrastructure, enterprise applications (including SAP), cloud technologies, networking, and managed security services.
Demonstrated success in managing SLA-driven environments and achieving operational excellence.
Strong analytical abilities to interpret SLA dashboards and performance metrics.
Excellent communication and presentation skills suitable for both technical and non-technical audiences.
Proven leadership and team coordination capabilities.
Customer-focused approach with a proactive attitude toward solving problems and driving continuous improvements.
Experience in project planning and execution, especially in environments involving multiple stakeholders.

Performance Metrics

Achievement rates of SLAs across all managed services.
Ticket resolution and response times that meet established targets.
Timely and accurate completion of root cause analyses (RCAs).
Effective identification and implementation of improvement plans and strategic projects.
Customer satisfaction ratings and feedback collected during service reviews.
Upsell of services in accounts being managed.

Opportunities for Growth

Lead and execute upsellable improvement initiatives and strategic projects.
Drive transformation across technology portfolios and expand the range of service offerings.
Develop expertise in emerging IT solutions and industry best practices.
Advance into senior leadership positions within service management or technology operations.

Compensation

What to Expect Next

Requisition #: 341362

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

SUPV ACCOUNTING (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is responsible to provide timely and accurate accounting for various subsidiary companies’ financial books. The objective is to ensure that all statutory compliance, including tax returns, are maintained accurately and that the accounts on the subsidiary company's balance sheets are properly reconciled from the subsidiary ledgers to the general ledger. The position also includes providing various reports for management and FP&A. The person will be a key player in implementing improvements to enhance our process and ensure compliance around recording transactions while focusing on a Global standard and other special projects. The person will assist in the preparation of the monthly consolidated financial statements, variance analysis, and analytical reviews, and assist with information needed for filings with government authorities. The position also includes coordinating accounting entries between various departments throughout the company. The person will also serve as a reviewer and coach to less experienced members on the team.

The Main Responsibilities

Prepares monthly journal entries and account reconciliations for all assigned entities’ books, where applicable
Researches, analyzes and explains variances on revenues, cost of service, or operating expenses.
Research, analyze and review assign balance sheet accounts for reconciliation purposes and explanation of variances to support month end close activates
Participates in the preparation of financial statements, balance sheets, local statutory reports and other required internal or external reporting needs by providing timely, accurate, concise reports and analysis
Preparation of Statistical Key Figures.
Maintain compliance with the company’s existing SOX and internal control processes
Works in close contact with the Treasury, Tax, Procurement, Logistics, Real Estate Teams and Financial Analysis to ensure that all charges to the business are appropriately reflected in the financial statements
Responds to Operations, FP&A, internal/external auditors and other adhoc analyses
Contribute and collaborate as an active member of a team in achieving common goals, solving problems, developing “win-win” solutions, and assuming joint accountability for results/outcomes.
Assist Sr. Manager and/or Director in reviewing work product of staff, managing compliance calendar, and other special projects, as needed.
Other duties as assigned.

What We Look For in a Candidate

Bachelor's degree in Accounting, or equivalent certification.
Eight or more years accounting/financial reporting experience.
Proficient working knowledge of personal computers, terminal operations and spreadsheet software. Prior experience in SAP ECC and S/4H, including managing secondary ledgers is highly desired.
Strong analytical and problem-solving skills.
Strong communication skills both oral and written.
Professional attitude and appearance.
Excellent time management skills and ability to meet deadlines imposed by monthly, quarterly and annual closing cycles.
Knowledge of financial reporting requirements under US and local GAAP.
Goal and detail oriented.
Ability to make decisions with minimal direction from manager.
Ability to collaborate and obtain information from various departments within Lumen in order to accurately reconcile key corporate accounts
Ability to complete tasks with minimal supervision.
Self-motivated to set priorities and complete projects.
Willingness to work overtime, as necessary

Compensation

What to Expect Next

Requisition #: 341311

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Operations Technician II (TULSA, OK, US, 74103)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This Operations Technician II will work in a 24/7 operating center, dedicated to Service Delivery and Management for Lumen Vyvx clients. This role is on the evening shift until midnight, including weekends and holidays. Flexibility is essential, as the position requries cover of various 24x7 shifts, holidays, weekends, and overtime on extremely short notice.

Location

This will be an onsite opportunity in Tulsa, OK
24/7 rotating on-call shift

The Main Responsibilities

Coordinating broadcast television services utilizing multiple Vyvx fiber optic networks, satellite, teleport, and vendor facilities while ensuring service level standards are met.
Schedule and switch broadcast signals into the control center for visual confirmation.
Confirm a valid broadcast signal from source, and verbally validating Vyvx services to clients.
Responsible for all broadcast service restoration during outage and impairment situations.
Ensures proper system connectivity to transmit broadcast services; verifies for correct video/audio levels at each venue prior to transmission; particularly HD-SDI, UHD, and 4K technology.
Troubleshoots/repairs system connectivity, refines system/equipment problems, outages, interferences, and other network issues to ensure effective performance and provide trouble ticket resolution and documentation of action taken.
Connects/disconnects macros in the routing system for videos ordered and records the start/end connection path in the transmission database.
Creates/monitors customer ordered transmissions through network or satellite, from origination to destination.
Receive and place customer calls in a call center capacity.
Open, document, manage, and close electronic tickets to department standards.
Collaborate and work as team with co-workers, other department personal, vendors, and customers.
Multi-tasks and interfaces between multiple systems and databases.
Deliver world class professional service, placing client needs as priority.
Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it to deliver the highest level of service possible; act with customers in mind; establishes and maintains effective customer relationships.
Teamwork: Balances team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contributes to building a positive team spirit; puts success of team above own interests.
Communication: Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keep others adequately informed; selects and uses appropriate communication methods.

What We Look For in a Candidate

Associate degree or equivalent education and relevant experience
Minimum 3-5+ yrs related experience in specific area or equivalent
May require technical certification.
Intermediate to Advance understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow.
Fundamental knowledge of OSI model, Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Juniper or Cisco.
Intermediate to Advance understanding of Broadcast Video distribution flows and technology, HD-SDI, UHD, HDR/SDR, 4K.
Demonstrates initiative to deliver against assigned objectives with minimal supervision.
Ability to self-start and work independently with minimal supervision.
Strong problem-solving skills and proactive approach to tasks.
Demonstrated ability to learn quickly and adapt to new technologies and processes.
Eagerness to proactively seek out new knowledge and skills.
Excellent communication and teamwork abilities.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$49,674 - $66,300 in these states: OK

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

Requisition #: 341715

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (DENVER, CO, US, 80202)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

**US Citizenship required.

Individual will perform position in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO as primary location. Hours are for the 1st shift (7:00 am – 3:00 pm MT).

The Main Responsibilities

• Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms

What We Look For in a Candidate

Minimum Qualifications
• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu,
• Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

Education
Associates or Equivalent

Compensation

Location Based Pay Ranges:

$75,994 - $101,325 in these states: CO

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 341488

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr IT Systems Engineer - PUB SEC (SAN ANTONIO, TX, US, 78207)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Serves as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to escalated problems.
Operates as network technical lead on internet protocol (IP) and network management (NM) activities and serve as the first level of escalation to Tier I NOC personnel on network issues.
Troubleshoot, identify, and resolve logical and physical network issues and identify problem trends and systemic issues before Tier III elevation
Each discipline focuses on resolving day-to-day incidents and elevate systemic issues
Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
Provide technical input to operational documentations and standard operating procedures (SOP) for IP and NM discipline supporting the NOC
Maintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentations
Provide technical guidance and direction to junior technicians
Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment.
Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
Assist TTU/MOP for subtending devices and conduct turn-up activities for routing/switching platforms and some optical transport platforms
Administration of network management applications such as SolarWinds for monitoring, Security Technical Implementation Guides (STIG) compliancy checks, and firmware upgrades

What We Look For in a Candidate

Basic Qualifications:

On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations.
Able to operate and accomplish technical task with minimum guidance.
Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
Requires fluent understanding of Layers 1/2/3 inter-dependences and IP proficiency.
Simple Network Management Protocol (SNMP) is required.
Requires a Top Secret/SCI clearance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Preferred Qualifications:

Bachelor’s degree or equivalent experience in an Information Technology field.
At least 7 years of experience in a network management environment.
Demonstrates a high-level of proficiency in IP technical discipline.
Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar.
Working knowledge for layer 2, 3, and 4 data networking.
JNCIA or CCNA is preferred
Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)
Some knowledge and experience with optical transport technology is preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

DESIGN SUPPORT ENGINEER (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a dynamic, automation-centric Design Support Engineer who thrives in collaborative, fast-paced environments. In this role, you will be implementing automation, AI, scripting, and data-driven solutions to support our solution engineering and architecture teams, directly impacting how we deliver innovative, scalable, and intelligent customer solutions. Your high EQ and strong collaboration skills will be essential as you work across multiple teams and organizations, navigating ambiguity to drive customer success in a rapidly evolving technology landscape. You will partner closely with Solution Engineering Architects, Technology architects, platform engineers, commercial excellence teams, Sales, Customer Success, and Product teams to drive innovation and co-create solutions that harness automation, scripting, and AI capabilities. Your strategic discovery and customer needs analysis will impact solution design, emphasizing scalable automation that enhances operational efficiency, security, and customer experience.

The Main Responsibilities

Build and Validate Automation & AI: Support the integration of automation, AI, and advanced analytics into everyday tasks and tools, ensuring solutions are scalable, efficient, and future proof. Develop and maintain automation workflows using scripting languages (e.g., Python, PowerShell, Bash) alongside tools like UiPath, Automation Anywhere, and automation frameworks to streamline complex processes. Awareness of how to simplify a task and replicate using backend scripting is a plu

Leverage Infrastructure as Code (IaC): Use tools such as Terraform, Ansible, Chef, or Puppet to automate provisioning and management of cloud and on-premises infrastructure, ensuring solutions are reliable and repeatable. (This is a north-star initiative for demonstrations and sandboxing

Implement CI/CD Pipelines: Assist in deploying solutions through automated pipelines using GitLab CI/CD and Azure DevOps. Develop and integrate scripts to automate build, test, and deployment processes, ensuring consistent 1:1 automation across environments. Collaborate with multiple teams and organizations to optimize pipeline performance, enforce quality gates, and support continuous delivery best practice

Data Baselining: Ability to work across teams to build and baseline data lakes, enabling the development, training, and lifecycle management of AI agents for tiered architecture support to direct and indirect stakeholders, customers, and partners

Data Integration: Data Integration into Salesforce, Azure, or on-premises cloud environments by partnering with cross-functional teams to design and implement secure, scalable data pipelines. Leverage APIs, Power Platform connectors, and automation frameworks to enable seamless data exchange across enterprise systems. Ensure integrations align with governance standards and support real-time and batch processing for AI-driven insights and automation workflow

Network & Security Automation: Utilize scripting and automation APIs from Cisco, Palo Alto, Fortinet, or other security vendors to streamline network provisioning, enforce security policies, enhance threat detection, and accelerate incident response for hybrid cloud and enterprise environments. Collaborate with multiple teams to implement scalable, policy-driven automation workflows that reduce manual effort and improve response time

Data-Driven Analysis & Innovation: Use scripting (Python, R, SQL, etc.) in combination with automation tools to analyze customer environments, generate insights, and design scalable automation-enabled solutions

Collaborate & Communicate: Work seamlessly across cross-functional teams, managing ambiguity and fostering trust through high EQ. Clearly articulate complex technical solutions and business impacts to both technical and non-technical stakeholders, ensuring alignment and shared understanding across the organization

Feedback & Continuous Improvement: Provide insights into automation opportunities, customer experiences, and potential enhancements to products and services

Customer Support & Pre-Sales Enablement: Support technical sales efforts by showcasing automated and AI-powered solutions, engaging in demos, RFPs, RFIs, and technical design discussions to drive customer success

What We Look For in a Candidate

· Bachelor’s degree or equivalent in engineering, computer science, or related fiel

· 3+ years of experience working in automation, scripting, AI/ML, solution engineering, or consulting

· Proficiency with scripting languages such as Python, PowerShell, Bash, and familiarity with scripting for automation tasks

· Experience with automation tools and frameworks like UiPath, Automation Anywhere, Blue Prism, Terraform, Ansible, Jenkins, Kubernetes, and AI/ML platform

· Strong understanding of modern network infrastructure, virtualization, cloud environments, and security automation

· Demonstrated high EQ, excellent collaboration skills, and the ability to navigate ambiguity in complex environment

· Experience working within Agile and DevOps cultures, with a continuous improvement mindset

· Excellent verbal and written communication skills, including translating technical solutions into business value

· Ability to work independently and collaboratively to deliver innovative customer solutions

· Willingness to travel as needed.

Requisition #: 341064

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Senior Transaction Tax Analyst (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Transaction Tax Analyst plays an essential role within the Tax Department. This position ensures timely and compliant tax billing to clients or internal stakeholders, reconciles tax charges, and assists in resolving billing discrepancies predominantly for United States indirect taxation. The ideal candidate demonstrates an inquisitive nature, strong organizational abilities, attention to detail, and a clear understanding of tax principles as they relate to billing and invoicing within the telecommunications industry.

The Main Responsibilities

Maintain, update, and customize indirect tax software.
Review billing and tax-related invoices for customers ensuring accuracy and compliance with applicable tax regulations.
Reconcile billed tax amounts with supporting documentation and financial records.
Research, analyze, and resolve discrepancies or issues related to tax billing in a timely manner.
Review, resolve, and track notices from taxing jurisdictions, ensuring proper documentation and timely resolution
Monitor and apply changes in tax rates and applications as they affect billing procedures.
Manage tax exemption process within the organization.
Communicate professionally with leadership and internal stakeholders to clarify or resolve tax-related billing inquiries.
Assist with audits by providing requested billing records and tax documentation.
Support the implementation and improvement of tax billing processes and systems for greater efficiency and accuracy using Vertex tax rating software.
Collaborate with cross-functional teams, including finance, tax, and sales, to ensure coordinated and accurate billing practices.
Research and keep abreast of changes in United States federal, state, and local laws.
Work on projects and ad-hoc assignments as assigned.

What We Look For in a Candidate

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field required.
3+ years of experience in billing, tax compliance, or a similar role with a strong focus on taxation.
Familiarity with United States tax laws and regulations as they pertain to billing.
Advanced skills in Microsoft Office Suite are required, including the ability to create complex Excel formulas, pivot tables, and data visualizations.
Familiarity with computer-related skills, such as Co-Pilot, Alteryx and Power BI.
Strong analytical, organizational, and problem-solving skills.
Excellent attention to detail.
Effective written and verbal communication skills.
Ability to prioritize tasks and meet deadlines while handling multiple tasks in a fast-paced environment.
Action-oriented, initiative-taking, and willing to dig into business challenges.
Work effectively independently and as part of a team.
Experience with interpreting and extracting large volumes of tax and/or transaction data from enterprise billing systems.

Preferred:

CPA or Master’s Degree in Taxation
Familiarity with indirect taxation in the telecommunications industry.
Experience with Vertex Communications Tax Software, SAP S/4HANA, SAP ECC, and other ERP systems is a plus.
Strong knowledge of all aspects of transaction tax process including research and planning, compliance, exemptions, taxability, and billing systems is highly desirable.

Requisition #: 341343

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Lead Analyst, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Lead Analyst, Portfolio Management is a senior individual‑contributor role responsible for end‑to‑end operational ownership of significant portions of the AGT portfolio, with deep accountability for headcount (HC), investment analysis, and execution rigor.

Reporting to the Sr. Manager, Portfolio Management, this role goes beyond transactional execution to lead complex analyses, independently manage portfolio domains, and serve as a trusted partner to AGT TO and AGT leaders. The Lead Analyst acts as a day‑to‑day execution lead, ensuring portfolio health, data integrity, and readiness for leadership decision‑making.

This role is structured for 11 am to 7pm or 12pm to 8pm CET working hours and is a critical pillar of AGT’s Poland‑based portfolio management team, designed to scale execution, strengthen governance, and reinforce AGT’s operating rhythm.

Location: Remote or Hybrid

The Main Responsibilities

Portfolio & Execution Leadership

Own end‑to‑end portfolio management for assigned domains, initiatives, or value streams, including scope, milestones, KPIs, and HC assumptions.
Lead portfolio updates, re‑baselining, scenario changes, and initiative closures, ensuring alignment AGT TO, AGT teams, HR, and portfolio systems.
Serve as the primary point of contact for portfolio execution topics within assigned areas.
Proactively identify execution risks, data gaps, and interdependencies; escalate with recommended actions and countermeasures.

Workforce Analytics Leadership

Lead workforce analysis across initiatives, including role mix, location strategy, productivity assumptions, and workforce shifts and cost-to-serve.
Own initiative level and portfolio level investment tracking, from baseline through execution.
Develop scenario analyses and insights to support leadership trade‑offs related to workforce and cost optimization.
Perform advanced variance and trend analysis; identify systemic issues and improvement opportunities.
Support planning cycles by leading updates to cost run rates, savings trajectories, and forecast assumptions.
Ensure portfolio KPIs are decision ready, auditable, and aligned to AGT commitments.

Reporting, Governance & Operating Rhythm

Lead preparation of portfolio reporting and insights for monthly operating rhythms and leadership checkpoints.
Ensure reporting quality, consistency, and clarity across portfolio materials.
Maintain governance artifacts, documentation, and audit trails required for enterprise transformation oversight.
Act as a quality control checkpoint for portfolio data produced by upstream contributors.
Contribute to the evolution of the AGT Portfolio Management COE operating model.
Apply a continuous improvement mindset to improve efficiency, quality, and scalability of AGT TO operations.

What We Look For in a Candidate

Required Qualifications

5–7 years of experience in portfolio management, consulting, commercial excellence, financial analysis, transformation, or operations.
Demonstrated expertise in HC and strategic investment analysis.
A strong strategic mindset and problem-solving skills with ability to think critically.
Proven ability to independently manage complex, cross‑functional portfolios.
Advanced Excel and analytical skills; experience working across multiple data sources.
Strong Power Point and presentation skills to translate complex analysis into executive-ready storyline
Strong executive‑ready communication skills, with the ability to translate data into insights.
A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. Previous work with international corporations is a plus.
A strong interpersonal, time management and facilitation skills with proven ability to work in a fast-paced, high-volume environment.

Preferred Qualifications

Exposure to enterprise transformation, consulting, commercial / GTM organizations, PMO roles, or strategic investment governance.
Familiarity with workforce productivity programs, strategic location initiatives, or cost‑optimization efforts.
Prior experience in technology, telecom, or consulting environments
Exposure to XaaS, Cloud Service Providers, Data Center Operators industries.
Experience working for a multinational organization.

Requisition #: 341637

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Senior Analyst, Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Analyst, Portfolio Management is a Poland‑based role responsible for the day‑to‑day operational execution, financial and headcount analysis, and maintenance of the AGT portfolio. This position is a core part of AGT’s portfolio “back office,” ensuring data integrity, reporting accuracy, and execution discipline across headcount (HC), investments, and initiative tracking.

Reporting to the Sr. Manager, Portfolio Management, this role supports AGT leadership by providing reliable, timely insights and maintaining the operational backbone required to run AGT’s execution rhythm, planning cycles, and transformation commitments.

This role is well‑suited for a talented and dynamic professional, with strong emphasis on transactional excellence, analytical rigor, critical thinking and strong background in repeatable but improvement oriented processes.

Location: Remote or Hybrid

Working hours: 11am to 7pm or 12pm to 8pm CET working hours

The Main Responsibilities

Portfolio Operations & Back‑Office Execution

Own the ongoing maintenance of the AGT portfolio, including initiatives, milestones, financials, and headcount data.
Execute transactional portfolio activities (initiative updates, re‑baselining, status changes, closures) with high accuracy and timeliness.
Maintain portfolio records in alignment with Finance, HR, and portfolio management systems.
Support the Sr. Manager by preparing portfolio inputs, trackers, and materials for monthly operating reviews, business reviews, and leadership forums.

Headcount (HC) Tracking & Workforce Analytics

Track headcount actuals vs. plan across AGT initiatives, including role counts, location mix, and staffing changes.
Monitor HC‑driven savings, workforce productivity assumptions, and staffing shifts tied to portfolio initiatives.
Reconcile HC data across HR systems, portfolio tools, and financial plans; proactively flag discrepancies and risks.

Maintain HC assumptions used in forecasts, scenarios, and planning cycles.

Reporting & Execution Rhythm Support

Track investment performance at the initiative and portfolio level.
Perform variance analysis and identify key drivers impacting cost performance.
Ensure investment portfolio data is complete, auditable, and decision‑ready for leadership consumption.
Produce standard recurring reports and dashboards covering portfolio status, HC, and investment performance.
Support AGT’s operating cadence by preparing inputs for monthly ops reviews, checkpoints, and leadership readouts.
Maintain documentation, trackers, and audit trails that support portfolio governance and transparency.
Partner closely with the Sr. Manager to ensure reporting is consistent, accurate, and aligned to leadership expectations.

Process Discipline & Continuous Improvement

Execute established portfolio processes with consistency and attention to detail.
Identify opportunities to standardize, streamline, and automate recurring portfolio and reporting activities.
Support enhancements to templates, tools, and reporting standards used across the Portfolio Management and AGT TO functions.
Apply a continuous‑improvement and problem-solving with critical thinking mindset to improve efficiency, quality, and scalability of AGT TO operations.

What We Look For in a Candidate

3–5 years of experience in portfolio management, financial analysis, operations, or workforce analytics.
Strong analytical skills with experience in HC and investment tracking, forecasting, and variance analysis.
Proven ability to manage transactional, recurring processes with high accuracy and reliability.
Advanced Excel skills; comfort working with multiple data sources and reporting tools.
Strong Power Point and presentation skills to translate complex analysis into executive-ready storyline
Strong organizational skills and ability to manage priorities in a structured, deadline. A strong interpersonal, organizational, time management and facilitation skills with proven ability to work in a fast-paced environment.
A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. Previous work with international corporations is a plus.

Preferred Qualifications

Experience working in a shared services, COE, or global operating model.
Exposure to enterprise transformation, PMO, or investment portfolios.
Familiarity with workforce planning, strategic location initiatives, or productivity programs.
Experience supporting senior leaders with data‑driven insights and operational reporting.
TechCo, Telco industry, consulting prior experience is a plus.

Requisition #: 341636

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Telecommunications Technician (TILLAMOOK, OR, US, 97141)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities.

Location and Schedule

This is a full-time position located in Tillamook, OR. The schedule is Monday - Friday, 8am - 4:30pm

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.65
Maximum hourly rate: $35.82

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Customer SVC Tech)

#LI-CS2

#LI-Onsite

Requisition #: 341319

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Telecommunications Technician (WHITE SALMON, WA, US, 98672)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Location and Schedule

This is a full-time position located in White Salmon, WA and The Dalles OR. area. The schedule is Monday - Friday, 8am - 4:30pm

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.65
Maximum hourly rate: $35.82

Benefits

Supplemental Pay (see Customer SVC Tech)

#LI-CS2

#LI-Onsite

Requisition #: 341320

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Telecommunications Technician (CASPER, WY, US, 82604)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance. Carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

location and Schedule

This is a full time position in Casper, WY. The typical schedule is Monday - Friday 8am - 4:30 pm. May be assigned to work out of town overnight for varying lengths of time.

The Main Responsibilities

• Install copper cables for projects, maintenance, and emergency repairs.
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Work Environment:

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing. May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing up to 50 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

Pay Ranges

Minimum hourly rate: $15.67
Maximum hourly rate: $41.43

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Network Technician)

#LI-Onsite #LI-CS2

Requisition #: 341461

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lead Content Manager (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Lumen is seeking a savvy and execution-oriented Lead Content Manager to create digital storytelling that advances the company’s brand, reputation, and business priorities. Reporting to the Senior Manager of Social Media, the ideal candidate operates at the intersection of digital and earned media – leaning into social storytelling while partnering with Media Relations to amplify coverage, support proactive pitching, and strengthen Lumen’s reputation.

The Main Responsibilities

Create high-performing content across platforms (LinkedIn, X, video, blogs, visual storytelling) tailored to executive and corporate channels.
Develop executive social playbooks and toolkits to amplify leadership voice and thought leadership.
Ensure content reflects Lumen’s strategy, values, and transformation narrative.
Partner with the Media Relations team to amplify earned coverage across digital channels.
When needed, contribute to enterprise media relations efforts—supporting storytelling, drafting materials, and elevating Lumen’s brand in key outlets.
Ensure digital and earned media strategies are integrated and mutually reinforcing.
Analyze metrics and progress and fine-tune plan along the way

What We Look For in a Candidate

At least 5+ years of relevant experience in Digital Content Creation, Social Media, Media Relations or Corporate Communications
Bachelor’s degree in related field such as Digital Communications, Communications, Public Relations
Proven results in developing social media messaging and analytics
Excellent writing and editing skills, with the ability to simplify complex topics.
Experience using analytics tools, social listening platforms, and PR/digital performance reporting.
Proven ability to work and meet tight deadlines in a fast-paced environment
Collaborative mindset with strong cross-functional partnership skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341593

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Construction Program Manager (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As a Senior Lead Construction Program Manager, you will be a key member of the Project Management Office (PMO) leadership team and will influence the broader strategic and operational needs within the PMO. This position provides expert Program and Project leadership to plan, manage and deliver all aspects of one or more large, technical and complex Program(s) / Project(s), crossing multiple disciplines. Key success factors for this role are a proven track record and passion for leading and delivering Program(s) and Project(s) on-time, on-budget and to scope specifications. This is a senior PM role in a matirx management environment where strong leadership, training and mentoring of less expereinced PM’s is required.

The Main Responsibilities

Define and implement best practices for network construction and implementation projects.
Evaluate and select network technologies, tools, and vendors to drive interval improvement and cost efficiencies.
Coordinate with National Engineering and the Regional Construction teams on new service introduction.
Track performance measurements, drive process creation and manage end-to-end network implementation/construction programs ensuring timely delivery and quality.
Prepare comprehensive documentation and reports for stakeholders, including project status, risks, and recommendations.
Monitor and troubleshoot complex process issues, performing root cause analysis and remediation.
Develop detailed network deployment plans and schedules in alignment with business objectives.
Perform time and motion studies.
Collaborate with cross-functional teams to define services scope for a provided technical scope of work.
Conduct resource requirement assessments and performance optimization to maintain high availability and reliability.
Ensure compliance with industry standards, regulatory requirements, and company policies.

What We Look For in a Candidate

Required

Bachelor’s degree or equivalent education and relevant experience.
Lean Six Sigma certification (Green Belt required; Black Belt preferred)
Experience applying process improvement in construction, utilities, telecom, energy, or infrastructure installation.

Preferred

Typically with 8+ years of experience in telecommunications, engineering, or network planning. 6+ years of experience with Master's Degree.
5–10 years in construction, infrastructure installation, utilities, or related field operations.
Prior experience implementing Lean in field environments rather than only office‑based processes.
Background in quality management, operations, or project controls.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#CNP

Requisition #: 341673

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Memphis, TN (MEMPHIS, TN, US, 38118)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,500 - $53,500 in these states: TN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341031

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Technician I - Memphis, TN (MEMPHIS, TN, US, 38118)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,500 - $53,500 in these states: TN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341422

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Systems Engineer - PUB SEC (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, analysis, design review, testing, implementation, and validation. The candidate should be a self-starter and can work independently with little to no supervision.

The Main Responsibilities

•The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
•Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction.
•Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud and Amazon Web Services.
•Deploy, configure, and administer systems in Google Cloud and Amazon Web Services.
•Support and troubleshoot Kubernetes clusters and containers.
•Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production.
•Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
•Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Experienced with automation tools such as Ansible, Puppet, or Chef
•Gather and analyze metrics and customer feedback to formulate system requirements.
•Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
•Develop and execute test plans and procedures based upon system security and functional requirements.
•Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems.
•Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting.
•Operational knowledge of system products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud, and Amazon Web Services.
•Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery.
•Maintain existing applications by fixing, upgrading, and adding functionality as needed.
•Quickly develop new applications as the need arises. These applications should follow appropriate best practices.
•Assess existing applications for deficiencies such as slow performance and use of deprecated dependencies and come up with a plan for resolving.
•Keep existing applications current with the version of the programming language and releases.
•Perform application testing to ensure that new features work or that fixes have not caused any regressions.
•Mentor teammates by helping them learn new technologies where needed.
•Provide rapid operational support, troubleshooting, and resolution to production equipment.

What We Look For in a Candidate

•5+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting.
•3+ years of Kubernetes experience to include developing helm charts and deploying applications on Kubernetes.
•3+ years with Google Cloud Platform or Amazon Web Services
•5+ years with Elasticsearch experience to include indexing, clustering, managing, and troubleshooting.
•5+ years with automation in Ansible, Puppet, or Chef.
•Knowledge and experience should include computer network operations, network access and protection techniques and technologies, security, encryption, and cross domain solutions
•Available 24/7 for Network Outages and Maintenance window work.
•Ability to work with coworkers and customers to troubleshoot technical problems
•Ability to travel
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

Requisition #: 341686

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Director Sales II Capture & Proposal Public Sector (SLED) (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Director II, SLED Capture & Proposal Management – Public Sector
Location: CO, VA, or Remote (as approved)
Employment Type: Full-Time

About the Role
The Director II, SLED Capture & Proposal Management leads capture and proposal strategy for State, Local, Education, and Healthcare (SLED) markets within Lumen Public Sector. This role is accountable for driving growth across diverse, highly decentralized customers through competitive procurements, cooperative contracts, master service agreements, and strategic partnerships.
Reporting to the Vice President, Public Sector Capture & Proposal Management, this leader oversees SLED capture and proposal teams and external partners, ensuring disciplined execution while adapting strategies to varied procurement models, funding structures, and customer needs.
This role requires a blend of strategic market leadership and hands-on operational expertise, requiring strong judgment, adaptability, and the ability to influence across sales, solutions engineering, product, and operational teams. The director will oversee SLED capture and proposal teams, manage external partners, and ensure disciplined, repeatable, high‑quality pursuit execution.

The Main Responsibilities

SLED Capture & Market Strategy
•Develop and execute capture strategies for high value SLED opportunities across state agencies, municipalities, education systems, and healthcare organizations.
•Align capture priorities to Lumen’s SLED growth strategy, contract portfolio, and regional sales plans.
•Tailor capture approaches to diverse SLED procurement models, budget cycles, timelines, and funding sources (e.g., federal grants, state appropriations, bond measures).
Proposal Leadership & Execution
•Lead proposal development for competitive SLED bids, ensuring clarity, compliance, compelling storytelling, and differentiation.
•Oversee proposal schedules, resource allocation, content quality, risk mitigation, and review cycles.
•Drive continuous improvement in SLED proposal quality, effectiveness, and win rates.
Team & Ecosystem Leadership
•Lead, mentor, and scale SLED capture and proposal teams to support diverse and rapid evolving pipeline.
•Manage external proposal vendors, consultants, and strategic partners to scale support as needed.
•Foster strong cross-functional collaboration across Sales, Engineering, Product, Pricing, Legal, and Operations.
Customer & Partner Engagement
•Support executive level engagement with SLED customers, partners, and procurement officials.
•Build trusted relationships with regional and national SLED stakeholders.
•Monitor market trends, legislative changes, funding drivers, and regulatory developments impact SLED opportunities.
Performance Management
•Own SLED capture and proposal performance metrics, including pipeline conversion, PWIN improvements, and ROI.
•Contribute to disciplined bid/no-bid decision making.
•Ensure SLED proposals meet Lumen quality standards and customer expectations.

What We Look For in a Candidate

General Qualifications
•Experience: 10+ years in SLED capture, proposal, or business development leadership.
•Market Knowledge: Strong understanding of SLED procurement processes, state contracting mechanisms, cooperative purchasing models, funding sources, and customer dynamics.
•Leadership: Proven experience leading teams and influencing across matrixed organizations.
•Communication: Excellent written and verbal communication skills.
•Execution: Strong project management, prioritization, and organizational skills.
•Education: Bachelor’s degree in Business, Marketing, or related field.

Preferred Qualifications
•Master’s degree or equivalent experience.
•Relevant certifications (APMP, Shipley, PMP, or similar).
•Experience with cooperative contracts, statewide agreements, and large SLED pursuits.
•Established network within SLED agencies, associations, or procurement communities.

Why Lumen?
At Lumen, your work directly enables communities, schools, and healthcare systems to thrive. You’ll help deliver critical connectivity and digital transformation while building sustainable growth in a dynamic public sector environment.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$148,838 - $198,450 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,282 - $208,373 in these states: CO HI MI MN NC NH NV OR RI
$163,727 - $218,295 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341250

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Systems Engineer - Public Sector (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

What We Look For in a Candidate

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

Requisition #: 341297

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Atlanta, GA (ATLANTA, GA, US, 30303)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,500 - $53,500 in these states: GA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341419

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SOFTWARE DEVELOPER (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking an experienced Senior Software Engineer to join our growing team. In this pivotal role, you will be instrumental in designing, developing, and deploying highly scalable and resilient AI solutions and AI Agents within our cloud-native environment.

Location: Remote (Poland) or Hybrid
Benefits: private health care (Medicover), Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, working abroad policy, CSBF (voluntary), Wellness Day

The Main Responsibilities

Design, development, and implementation of complex software systems using Python, ensuring high performance, scalability, and reliability in a cloud environment.
Develop robust AI Agents, APIs, microservices, and RAG pipelines to support various applications and services.
Collaborate closely with business partners, architects, and other engineering teams to define technical requirements and deliver innovative solutions.
Drive technical excellence, promoting clean code, test-driven development, and continuous integration/continuous deployment (CI/CD) practices.
Stay abreast of emerging technologies and industry trends, particularly in cloud computing, Python, DevOps, and AI, and advocate for their adoption where appropriate.
Troubleshoot and resolve complex technical issues, ensuring the stability and availability of our production systems.

What We Look For in a Candidate

Bachelor's or master's degree in computer science, Software Engineering, or a related technical field.
7+ years of professional software development experience, with at least 3 years in a senior engineer capacity at a large technology company.
Deep expertise in Python using Fast API is mandatory, with a proven track record of building and deploying production-grade applications.
Extensive experience with cloud platforms (AWS, Azure, or GCP) is required, containerization (Docker, Kubernetes), databases (relational and NoSQL), and messaging queues.
Strong understanding of software engineering best practices, including design patterns, and secure coding principles.
Excellent problem-solving skills, with the ability to analyze complex technical challenges and propose effective solutions.

Preferred Qualifications:

Experience using any vector database like Pinecone / Azure AI Search etc. for AI development.
Well versed with context and prompt engineering techniques
Experience using any vector database like Pinecone / Azure AI Search for AI development.
Experience with multi agentic framework like Pedantic / Crew AI / Cloud centric frameworks like Microsoft Agent framework, or AWS agent core for agentic development
Well versed with agentic protocols like A2A, MCP to drive agentic development
Experience with distributed systems and microservices architectures.
Familiarity with agile development methodologies.

What to Expect Next

Requisition #: 341564

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Solution Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen seeks Solution Architects that can assist customers in designing and implementing large scale backbone networks. In this customer-centric role, you'll partner with Sales & Customer Success Executives, driving innovative discussions to foster enterprise customer growth. You'll design solutions requiring a keen technical and sales aptitude to grasp business needs, devise a sales strategy, and present solutions that meet customer requirements and add value.

As a Solution Architect for the Cloud & Technology Group (CTG) segment, you'll analyze customer needs through strategic discovery, employ technical leadership, discuss best practices, and showcase our products tailored to each customer's business needs. The objective is to become a trusted advisor by demonstrating how our products enable digital strategies.

The Main Responsibilities

Demonstrates advanced discovery and solution selling abilities
Designs involving high-capacity fiber, wavelength services, data center interconnect, MOFN, IP transit, DIA, NaaS, edge compute, CDN, cloud connectivity, SASE/SD-WAN, and private wireless.
Prepares and delivers clear, engaging, technical proposals, architectural diagrams, and presentations with the appropriate level of business acumen for the audience.
Provides actionable feedback to product management, sales, and customer success teams on business value, product capabilities, and service execution
Customer Solution Development: Assess customer objectives, conduct technical discovery, and architect solutions. Evaluate technology's impact on business and operations. Create custom solutions that highlight Lumen's unique services, asking probing questions to aid the sales team. Capable of complex designs.
Internal and External Training: Guide customers, sales, and success teams on technical solution aspects, ensuring fit to needs and feature understanding.
Thought Leadership: Provide product management and leadership teams with customer experience insights, product feedback, and service implementation feedback.
Customer Advocate: Engage in pre-sales activities, including presentations, architecture discussions, proof-of-concept work, RFP/RFI responses, solution demos, and workshops. Report key issues, propose solutions, and estimate ROI. Aid in technical sales strategy development. Design and present solutions aligned with customer technology roadmaps.
Lifecycle / Ecosystem Partnership: Assist sales teams with business opportunities, addressing data lifecycle aspects. Work with Client Success, Solution Sales, and Product Management teams to deliver credible solutions and build customer trust.

What We Look For in a Candidate

Work experience: Minimum 5 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
Education: B.S. Computer Science, Engineering, MIS or equivalent work experience in the private sector or military
Proven experience in solution engineering, pre-sales, or technical consulting within cloud, data center or SaaS environments, with a progressive track record of increasing levels of solution complexity and responsibility.
Strong optical networking background with a firm understanding of optical fiber network construction.
Strong knowledge of hyperscalers, cloud platforms, SaaS environments, data center, and modern infrastructure capacity needs
Experience designing solutions that support AI/ML use cases, high-performance workloads or data-driven architectures
Ability to map customer challenges to technical solutions and clearly articulate the business impact
Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, partners.
Excellent presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Problem Solving: General problem-solving skills and ability to methodically understand and resolve complex issues. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.
Highly proactive, consultative, creative and positive with a can-do attitude.
Strong verbal, and written communication.
Some travel required.

Desired Skills

Industry certifications in 1 or more specialized technologies.
Strong understanding of Dense Wavelength Division Multiplexing (DWDM)
Strong understanding of fiber optics and fiber optic construction / Outside Plant Engineering
Strong understanding of colocation design and architecture
Strong understanding in Cloud & Architecture design.
Strong understanding in Layer 3 networks
Basic understanding in Network Functions Virtualization.
Basic understanding in Security solutions.

Compensation

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

#LI-HE1

Requisition #: 341386

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Software Developer is a hands-on role that contributes to translating product requirements into production-ready software and supporting to design, develop, test, and debug complex, first-in-class software. This contributor will apply existing technical and applicable domain knowledge and help implement new and approved technologies and processes for sustaining business solutions and development practices. They are a voice in the application of principles and concepts and use of methodologies, tools, documentation, and test procedures to complete projects. They will be a key member of the Lumen Digital organization and is a self-starter with a can-do attitude and must be agile within a fast-moving business and a technical environment.

Location

This is a work from home position within the US.

The Main Responsibilities

Resolving issues in a complex and multi-tiered integration architecture between UIs, APIs, CI/CD pipelines, subsystems, and databases in non-production and production environments
Effectively communicating with peers, product owners, and management to resolve issues as needed and statuses of assignments using collaboration and productivity tools with Jira, Confluence
Deep understanding of technical areas, including business processes implemented in the team's applications and delivery of solutions in accordance with architectural direction
Engagement in all aspects of the development life cycle including design, coding, reviews, testing, deployment, and support
Application of principles, concepts, and methodologies, tools, processes and protocols to successfully deliver projects
Contributing to design and architecture solutions for integration workflows and order management systems
Working with various teams to deliver business impacting projects
Analyzing metrics to maximize performance, ability, and availability

What We Look For in a Candidate

Full-stack engineering experience with a variety of technologies to implement software solutions including but not limited to developing:
Robust, secure, responsive frontends utilizing frameworks using: JavaScript, TypeScript, and JavaScript frameworks.
Experience with Vue.js is beneficial as well as Effector and Mirage JS CSS, pre-processors, libraries, and translating UX design specifications Resilient, secure, RESTful and GraphQL APIs, micro-service architectures using Java (Spring Boot) and Go (Gin, Beego, Echo, Kit, Fiber) designed and documented with OpenAPI and SwaggerHub
Enterprise-scale data persistence using SQL and NoSQL with the ability to write and understand secure, complex queries for both relational and non-relational data models, aggregation, caches, and indexes
Automated testing suites using Playwright, Vitest, and/or Jest
Experience with code versioning using Git and GitHub
SCRUM and SCRUM at Scale
Preferred 4 years professional experience with a Bachelor's degree in computer science, information systems, or related field, or equivalent education and a demonstrable history of development roles with expanding responsibilities and corresponding successful deliveries

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-ZM1

Requisition #: 341375

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

LEAD INFORMATION SECURITY ENGINEER (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a senior role implementing Managed Security Services (MSS) in a Federal Security Operations Center (FedSOC) environment. The SOC function is to provide customers with constant monitoring, protection, prevention, and detection services as well as reporting and incident analysis based on events collected from multiple sources. This position will be responsible for providing technical expertise to design and implement DDoS Mitigation for Lumen Federal Customers. This position will provide subject matter expertise to DoD customers on worldwide DDoS threats and issue posture and assessment reports.

This Lead Information Security Engineer position operates in a supportive role implementing security, technology, and innovation in the Federal Security Operation Center (FedSOC) environment. The Security Operations Center operates 24x7x365. This role performs security event management functions - monitoring, detection, triage of security events and alerts in associated monitoring systems. Facilitates the ingress, implementation, and egress of advanced client trouble / change requests for the Lumen managed DDoS product.
The Lead Information Security Engineer is expected to perform as technical lead, including basic managerial duties, escalation support and on-call. Provides mentoring, training, and escalation support for Junior Engineer SOC personnel.

The Main Responsibilities

Subject Matter Expert (SME) on DDoS attacks, mitigation and threat analysis.
DDoS worldwide intelligence collection, analysis, reporting and dissemination.
Threat Feed research, recommendation, implementation and Administration.
Interface with DDoS service vendors.
Expertise in DDoS attack tools and countermeasures.
Perform complex changes within the managed security environment.
Manage and resolve customer service faults, outage, and impairment events.
Monitor, triage, and respond to alerts for client security events. Investigation and resolution of impairment scenarios on Managed DDoS Security products.
Research and implement customer generated change requests for Managed DDoS Security products.
Generate incident cases and escalate to Operation Engineering and IPNOC teams in accordance with time and severity-based SLAs.
Performs tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
Act as technical expert delivering solutions to clients, internal business, and third-party vendors.
Develop enhancements to existing solutions, promote creation of new tools, processes, and applications.
Directly support, train and mentor Tier I and II colleagues.
Possess exceptional customer service skills.
Multi-task during events.
Communicate effectively with managers, customers, and vendors.
Maintain solid working relationships, including collaborative technical activities with peers.
Strong written and verbal communication skills.
Analytical and problem-solving skills.
Attention to detail with good organizational capabilities.
Prioritize with good time management skills.
Demonstrate collaboration/cooperation with other Service Assurance teams outside of the SOC (IP/Ethernet, Transport, etc.)
Regularly maintain communication with peers and other functional SOC teams on selected collaboration platforms (Teams, Email, phone, etc.)
Work within multiple ticketing platforms and accept/update/close tickets in order received.
If not previously approved, candidate must be willing to submit for a T/S clearance with SCI.

What We Look For in a Candidate

Qualifications & Skills:

Required Education: BS Computer Science or Cyber Security, MS Computer Science or Information Technologies.
Candidate must be a US Citizen with an active TOP SECRET clearance.

Location is preferred for consideration in this position. Candidates in the following areas will be considered for this position:

Washington DC, Maryland, Virginia

Preferred:

5-7 years in a Network Operation environment.
Additional 5-7 years in a Firewall Operations environment.
Experience in large enterprise network operations using BGP.Experience with Cyber Threat Intelligence and interface with intelligence community.
Experience with writing reports and making presentations to customers.
Expert level certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco or Checkpoint.
Demonstrated understanding of Denial-of-Service concepts and attack vectors, tools, and mitigation countermeasures.
Demonstrate understanding of Web Application Firewalls (WAF) attack tools and mitigation techniques.
Hands‑on experience or working knowledge of leading Cloud based DDoS mitigation vendors and platforms, including NETSCOUT, Cloudflare, Akamai Prolexic, Radware, Edgio, Amazon Shield, etc.
Hands‑on experience or working knowledge of leading Web Application Firewalls (WAF) vendors and platforms, including Cloudflare, Akamai, Radware, Edgio, AWS WAF, Imperva, F5, etc.
Expert knowledge of routing and switching in large enterprises.
Experience working with VLANs, VRF, BGP, OSPF, EIGRP, RIPV2, IPV4 and IPV6.
Expertise in troubleshooting BGP, BGP community strings, prefix-lists, route-maps, local preferences and AS Paths.
Review and analyze packet captures.
Exhibits deep technical knowledge of TCP/IP, network ports and protocols with awareness of their security implications, attack surfaces, and mitigation strategies.
Trace customers or attack traffic through our global backbone.
Understand and be able to modify routing and firewall policies/prefix lists on multiple router platforms.
Troubleshoot IPSEC and GRE Tunnels issues and BGP over GRE.
Stay abreast of new attack vectors and interface with customers, other SOC engineers, and Operations Engineering regarding new vectors and mitigation techniques.
Expert level knowledge and skills of at least one programming language (python preferred).

Preferred Security industry certifications:
CCIE R&S
CCIE Security
CCNP Security
CCNA
PCNSA, PCNSE
NSE7
CCSE
JNCIA-SEC, JNCIP-SEC, JNCIE-SEC

Compensation

Location Based Pay Ranges:

$114,082 - $152,109 in these states: VA

Learn more about Lumen's:

#LI-FP1 Onsite

What to Expect Next

Requisition #: 340274

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.
 
Additional Preferred Qualifications
Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341792

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Data Governance Officer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Data Governance Officer is responsible for establishing and operating Lumen’s enterprise data governance foundation. This role will define clear roles, accountability, standards, and decision-making mechanisms for data across the enterprise.

Reporting to the Chief Data Officer, this role operationalizes centralized governance with federated ownership, ensures stewardship for all master data domains, and defines enterprise data architecture direction across platforms and technologies. The Data Governance Officer runs the Enterprise Data Council (EDC) as the authoritative body governing data ownership, standards, architecture direction, and risk.

This role is accountable for improving the trust, transparency, and consistency of Lumen’s data assets by embedding governance into how the enterprise operates — across Product, Engineering, Network, Security, and functional organizations. The ideal candidate is a disciplined operator who can translate governance principles into durable enterprise mechanisms and ensure governance serves the entire enterprise, not individual teams.

Location

This is a remote position open to candidates located anywhere in the U.S.

The Main Responsibilities

Establish and operationalize formal enterprise data governance, including defined roles, decision rights, and accountability.
Run the Enterprise Data Council (EDC), providing authoritative, enterprise level governance over data ownership, standards, architecture direction, and risk.
Define and enforce a federated data stewardship model, with data ownership and stewardship residing in the business and centralized standards enabled by the CDO organization.
Establish and manage master data domains, critical data elements, and ownership accountability across the enterprise.
Publish and maintain enterprise data quality and governance scorecards to improve trust and transparency of data assets.
Define and enforce enterprise data standards, including business glossary, modeling practices, and architectural consistency.
Along with Tech and Engineering, define and co-own enterprise data architecture strategy across platforms, technologies, and functional organizations, reducing ambiguity and fragmentation.
Manage and mature data governance tooling and processes, including catalog, lineage, and data quality capabilities.
Ensure governance supports AI governance requirements, including legally responsible, compliant, and defensible AI use, data readiness, control, and trust.
Partner with Product, Engineering, Network, and Security to ensure governance capabilities are STEP aligned and enterprise serving, enabling consistent outcomes across the company.

What We Look For in a Candidate

15+ years of experience in data, analytics, technology, or architecture leadership, with experience establishing enterprise data governance.
Proven track record of standing up formal data governance foundations in complex, federated organizations.
Deep expertise in data ownership models, stewardship, master data, data standards, and enterprise data architecture.
Experience operating centralized governance with federated ownership, balancing control with business accountability.
Strong understanding of data quality, metadata, lineage, and governance tooling as operational enablers, not standalone solutions.
Ability to lead and influence through enterprise councils and governance forums, including executive level stakeholders.
A clear, structured communicator capable of establishing standards, resolving ambiguity, and driving alignment across platforms and functions.
Experience supporting enterprise AI governance, including data readiness, control, trust, and compliance.
Bachelor’s degree required; Master’s degree preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI
$192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 341794

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr. Technical Project- TS/SCI w/ Poly-Public Sector (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion. The position will also be responsible for the tracking of US government accountable property, via both electronic tracking and visits to sites to confirm location of the materials. The role will require the submission of reports to the customer, along with weekly and monthly status updates to teh customer on accountable metrics. The candidate will be the identified as the Responsibility Officer for the program with the customer.

The Main Responsibilities

Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
Track and monitor projects from initiation through completion
Prepare deliverables (e.g., status reports to Government, order information, open issues) - Responsible for inventory and tracking of accountable property items for reporting
Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
Ensure Government commitments and expectations, and project deliverable requirements are met
Promote project management and industry best practices to enhance project success and customer satisfaction
Direct on-time implementation of products and evaluate and maintain progress
Manage resources and processes, and resolve issues to ensure timely delivery
Control installation activities through scope verification, changes, and performance measurements
Monitor progress to ensure critical project targets are met
Identify and anticipate failures and delays based on lessons learned and previous experience
Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
Make recommendations to improve efficiency (schedule and cost)
Evaluate performance measures and direct corrective actions
Develop solutions to meet project milestones
Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
Ensure final documents are complete and delivered as required by the contract
Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
Review and update forecast budgets for program and project related activities
Manage program and project related invoices
Prepare quotes based on pre-established or contract rates
Ensure services are completed and billed according to contractual obligations
Conduct review for completeness and accuracy of services provided and charges listed
Reviews management document deliverables for clarity and completeness
Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
Good communication, organizational, and problem solving skills
Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
Work in a team environment
Some travel may be required

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
Minimum two years of experience; or minimum five years of professional work experience
General experience includes: customer service, project management, network service, and provisioning
US Citizenship required
Candidiate must have hold a clearance with the US Government, at the Top Secret/SCI level, with an active Polygraph.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

Requisition #: 340915

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director II Channel Manager (SAN FRANCISCO, CA, US, 94107)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Account Director II - Channel Management assumes Leadership of the Partner’s experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share.

This role identifies, recruits, and manages an assigned account base of indirect sales, telecommunications partners to generate revenue by executing channel programs. The Account Director II is responsible for selling new and existing company products and services, targeting business to business clients.

The Main Responsibilities

Drive inflight sales opportunities with Partner/Customer/Internal teams
Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers.
Create account plans and strategies to win new business from existing customers.
Solution pricing review and negotiation
Develop sales in designated account base by working with partners to identify new sales opportunities.
Responsible for Funnel, Promo, Spiff and Deal reviews
Define solution design, Pricing strategy, DSR for marketing promo, OM engagement
SFA opportunity creation and Funnel Management
Partner Engagement – New partner activation, dormant partner reactivation, relationship building
Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet and exceed quota requirements.
Manage and serve as the escalation path for end customers and partners to ensure superior customer experience.
Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training.
Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process.

What We Look For in a Candidate

9+ years of related experience
Proficient understanding of company’s telecommunications products and network capabilities
Valid driver license as role may require driving to customer and/or partner meetings.
Ability to travel an average of 25%

Preferred Qualifications:

Bachelor’s or master’s degree in business, marketing, or related field with 9+ years of related experience.
Proven success of building strong relationships and partnerships.
Advanced understanding of company’s telecommunications products and network capabilities.
Advanced knowledge of company financial measurements, telecommunications industry, and indirect sales model

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: CA

Learn more about Lumen's:

#LI-MK1

Requisition #: 340584

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager Network Operations - Hawaii - Public Sector (WORKS FROM HOME, HI, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Lead is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.

The Main Responsibilities

Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
Provides technical expertise for deployed equipment (encryption, emulation, etc.)
Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
Validates results, determines corrective action, and confirms readiness for government review/acceptance.
Delivers support to business development through constant customer interface
Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests
Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises
Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders
Composes professional written documentation to support the diverse operations environment
Formulates quick, sound decisions based on experience, established procedures, and available data

What We Look For in a Candidate

Qualification

The selected candidate will reside in communitng distance of Oahu.

For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience:

• Active Secret security clearance required.
• Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
• Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
• Previous experience with Government networks and customer
• Extensive experience in the Information Technology field and working in a fast paced operations center environment
• Ability to work in a high stress environment and collaborate very closely with peers
• Knowledge of physical, operational, and communication security processes and procedure

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$108,896 - $145,195 in these states: HI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 340341

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Client Executive Manager I - Public Sector - Civilian - Veterans Administration (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Seeking a highly driven and innovative Client Executive/Sales leader responsible for managing the US Department of Veterans Affairs (VA) and its affiliate Federal agencies. This position requires management of customers in the assigned customer accounts as well as the VA subordinate team members, who will report to the Lead with the goal of meeting and exceeding sales targets. Ideal candidates will reside in the National Capital Region (DC, MD, VA)

The Main Responsibilities

Contributing to the overall strategy for the sales channel.
•    Supporting the Lumen’s proposal and capture team for bids, proposals, and solutions.
•    Sales and process development, ensuring promotion of key messages, engagement of supporting functions, competitor analysis and market positioning, and raising the level of strategic services within the sales teams.
•    Account development and growth.
•    Salesforce experience. Ensure accurate forecasting of sales opportunities and funnel management.
•    Building partnerships in the industry across partners.
•    Ensuring that appropriate resources are applied to sales.
•    Be the point of contact for the customers and continuously working towards solving customer challenges.
•    Demonstrate thorough understanding of the Sales order cycle, Federal Govt contracting, rules and processes.
•    This position is responsible for managing team members to meet and exceed sales targets.

What We Look For in a Candidate

 •    Bachelor’s degree and/or equivalent work experience.
•    7+ years technical sales experience ; with at least 5 years of experience selling into the VA in the candidate’s most recent position is desired. Comparable experience may be taken into consideration.
•    Minimum two-years people leadership experience
•    Experience managing and influencing client relationships at the executive level; ability to present and interact with all levels of customer management space.
•    Demonstrated knowledge of, and relationships with C-level VA decision-makers is a plus.
•    Excellent team leadership and interpersonal skills; ability to coach, mentor, and lead others.
•    Highly self-motivated with the ability to work well independently and in a team environment.
•    Excellent organizational, interpersonal and communication skills.
•    Excellent written, verbal, interpersonal, communication, and presentation skills.
•    US citizenship is required.  Ability to obtain a public trust clearance is required.
Proficient with MS office, Salesforce and ability to learn systems and processes as appropriate.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$126,518 - $168,683 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$132,847 - $177,122 in these states: CO HI MI MN NC NH NV OR RI
$139,166 - $185,552 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

`#LI-Remote

What to Expect Next

Requisition #: 341543

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Operations Technician III - Public Sector (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Operations Technician III – Federal (CAD) is responsible for maintaining all geographical and program-specific databases as well as producing high-quality mapping products.

The Main Responsibilities

Updates, creates, and reviews design and as-built CAD drawings to ensure standards and accuracy are followed
Serves as the primary point of contact for producing deliverables, Geographical Information Systems (GIS) maps, and requests for data from the Network Infrastructure Database (NID) and other mapping data sources
Researches, assesses and collects geographic data for updating and maintaining background and base layer maps
Produces and maintains ArcView Shapefiles, Google Earth .kml/.kmz files, and spatial database data for internal and Program Office use
Skills:
Position requires proficiency using GIS software such as ESRI ArcMap
Must be able to create and modify shapefiles and KML/KMZ files

What We Look For in a Candidate

Position requires proficiency using GIS software such as ESRI ArcMap
Must be able to create and modify shapefiles and KML/KMZ files
Education and Experience:
BS, certificate or equivalent work experience (4 years mapping or similar discipline)
Experience using Oracle / Access databases, SpatialNet & Safe FME preferred
Security Requirements:
US Citizenship required
Ability to obtain a clearance. Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$79,613 - $106,150 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341610

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lead Software Developer, you will be responsible for helping to implement the vision of our software solutions, with a particular emphasis on Java technologies and networking components. You will work closely with cross-functional teams, including developers, product managers, and operations, to ensure the scalability, performance, and reliability of our systems.

Location

This role is designated as a fully remote position within the United States.

You must be a US Citizen for consideration for this position.

The Main Responsibilities

Technical Leadership: Provide guidance and mentorship to development teams, ensuring adherence to best practices and architectural standards.
Performance Optimization: Analyze and optimize system performance, ensuring efficient resource utilization and network performance.
Code Review & Quality Assurance: Conduct code reviews and establish quality assurance processes to maintain high standards of code quality.
Technology Evaluation: Stay abreast of emerging technologies and industry trends, recommending tools and technologies that can enhance our software architecture.
Documentation: Create and maintain architectural documentation, including design specifications, architectural diagrams, and technical standards.

What We Look For in a Candidate

Required Qualifications:

8+ years professional experience with a Bachelor's Degree or equivalent education and experience
6+ years professional experience with a Master's Degree or equivalent education and experience
6+ years of experience in software development, with a strong focus on Java and network architecture or Cloud Deployments.
Proficiency in Java, Redis, Lucene Indices, microservices architecture, RESTful APIs and Network Connectivity
Cloud Implementations – particularly Azure and GCP.
Experience with network protocols (TCP/IP, SNMP, etc.) and distributed systems.
Proven experience leading technical teams and projects. Able to coach younger / less experienced developers as well as create a good working relationship with offshore developers

Preferred Qualifications:

Strong analytical and problem-solving skills, with the ability to make decisions in a fast-paced environment.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341245

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Techniclal Program Manager (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As a Technical Program Manager, you will be a key member of the Project Management Office (PMO) leadership team and will influence the broader strategic and operational needs within the PMO. This position provides expert Program and Project leadership to plan, manage and deliver all aspects of one or more large, technical and complex Program(s) / Project(s), crossing multiple disciplines. Key success factors for this role are a proven track record and passion for leading and delivering Program(s) and Project(s) on-time, on-budget and to scope specifications. This is a senior PM role in a matirx management environment where strong leadership, training and mentoring of less expereinced PM’s is required.

The Main Responsibilities

Collaborating with directors, and senior leads within the PMO and across groups.
Synthesize disparate information into clear recommendations, actions and decisions.
Ensure that multiple projects within your program are on schedule, high quality, within budget, and meet the measures of success (MOS) and the high-level achievements (HLA).
Identify and analyze all risks associated with each project(s).
Oversee and mitigate risks across multiple technical functional lanes to ensure that project(s) meet agreed upon MOS and HLAs.
Consult with client/stakeholder partners to ensure overall project/program management satisfaction.
Provide enterprise wide leadership in critical project solutions and negotiation.
Provide mentoring to team members.
Maintain knowledge in several of the following: technical architecture and solution creation, software development lifecycle management in mainframe, midrange and three tier architecture, software testing methodology, production deployment, development, and requirements management.

What We Look For in a Candidate

Bachelor’s degree or equivalent eduaction and related experience
Broad expertise and training in program and project management methods (waterfall & agile), and a strong business accumen
10+ years related experience

Preferred:

Master’s degree with 8+ years related experience
PMP Certification, Scrum Master Certification, Advanced Project Management Degree (Master’s Cert)

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

Requisition #: 341717

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Operations Technician III - Public Sector (DENVER, CO, US, 80202)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

**Applicants selected will be subject to a government security investigation and must meet eligibility requirements and either currently possess an active security clearance or be clearable to obtain one.
**US Citizenship required.
Job Description: Individual will perform position in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO as primary location. Hours are for the 3rd shift (9:30 pm – 7:30 am MT).
Job Responsibilities:

The Main Responsibilities

• Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN, eLine, TCP/IP, BGP, QoS, IP, etc)
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms

What We Look For in a Candidate

• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu,
• Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

Education
Associates or Equivalent

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$75,994 - $101,325 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341730

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN II - PUBLIC SECTOR (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Operations Technician will work in a fast-paced, 24/7/365 environment supporting Lumen SLED (State, Local, Educational) customers. Each customer has unique requirements and support processes.

The Main Responsibilities

Support 24/7/365 operations for 22 individual customers.
Monitor network devices using multiple platforms, including SolarWinds and the Meraki Dashboard.
Provide and maintain support services for internal teams in support of customer needs.
Create and maintain trouble tickets for break/fix incidents, customer requests, and escalations.
Perform basic configuration changes on supported devices.
Respond to team communications in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

• Ability to obtain and maintain Public Trust suitability for the duration of employment with Lumen.
• Ability to communicate clearly with customers, Lumen support teams, and team members.
• Comfortable communicating professionally via phone, email, and Microsoft Teams.
• Willingness to work a shift-based schedule to support 24/7 coverage, including weekends and holidays. This role is scheduled for Sunday–Thursday, 3:00 p.m. ET to 11:30 p.m. ET.

Preferred Qualifications:

• Associate degree in a related field, or equivalent experience in a high-paced NOC (Network Operations Center) environment.
• Foundational understanding of networking technologies aligned with entry-level Cisco and Juniper certifications.
• Familiarity with tools and technologies such as Cisco, Meraki, SDWAN, circuit testing, SolarWinds, and WebHelpDesk (or similar ticketing systems), as well as new technologies introduced to meet customer needs.
• Ability to work consultatively with others (e.g., establish rapport, ask effective questions, gather facts, present options, recommend solutions, follow up, and maintain a customer-focused approach).
• Demonstrated ability to work effectively in a dynamic team environment with changing requirements and competing priorities.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$56,900 - $76,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$59,850 - $79,800 in these states: CO HI MI MN NC NH NV OR RI
$62,700 - $83,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341640

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Benefits Analyst (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Lead Benefit Analyst provides expert operational oversight and serves as the primary HRIS/IT liaison for disability, leave, and accommodation programs. This role partners closely with Payroll, Benefits, HR, Legal, and the third-party leave administrator to resolve complex cases, ensure regulatory and policy compliance, and deliver timely, high-quality service. Through vendor management, cross-functional collaboration, data analysis, and continuous process improvement, the Lead Benefit Analyst strengthens program operations by maintaining accurate records, consistent communications, and reliable end-to-end benefit administration.

The Main Responsibilities

HRIS/IT Oversight for Leave and Disability: Lead audits of timekeeping, eligibility, and employee status data across HR, payroll, and benefits systems; resolve discrepancies; and ensure data integrity. Own or support HRIS/IT enhancements affecting leave/disability workflows, including requirements, testing, implementation support, and post-go-live issue resolution.
Cross-Functional Collaboration: Partner with Payroll, HR, managers, Labor Relations, and Legal to ensure accurate timekeeping adjustments and smooth employee transitions (e.g., Paid Parental Leave to Extended Parental Leave).
State Leave Compliance: Support compliance with applicable state leave programs by coordinating required notices/posters and completing employer-required administration for state leave benefits.
Vendor Management & Continuous Improvement: Serve as a key partner to the third-party leave administrator by monitoring service quality, identifying root causes of recurring issues, and recommending process and system improvements. Support documentation of procedures, controls, and reporting to improve accuracy, cycle time, and employee experience.
Inquiries & Escalations: Manage complex escalations from employees, HR, and managers via ServiceNow; coordinate with the vendor on day-to-day inquiries; and ensure timely, accurate resolution consistent with policy, plan provisions, and regulatory requirements.

What We Look For in a Candidate

Bachelor’s degree in human resources, Business Administration, or a related field; advanced degree preferred.
5+ years of experience in benefits administration, disability/leave operations, and vendor management (e.g., STD, LTD, FMLA, paid leave programs).
Working knowledge of state and federal leave requirements and programs (e.g., FMLA, PFML, PSL, USERRA) and the ability to apply requirements to administration and documentation practices.
Experience supporting HRIS/reporting, automation, or workflow improvements (e.g., requirements gathering, user testing, and process documentation); experience with AI-enabled solutions a plus.
Strong analytical and problem-solving skills, including the ability to interpret policies, identify root causes, and use data to drive decisions.
Ability to lead through influence in a matrixed environment and drive operational improvements across stakeholders and vendors.

Key Competencies

Strategic Vision
Innovation & Technological Savvy
Vendor Relationship Management
Process Improvement Leadership
Influence & Communication
Data Analysis & Decision Making

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341733

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Construction Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Defines and reviews comprehensive plans for large, complex, highly technical projects that cover the following:  phased delivery plan; resource requirements, project costs, project schedule; risk assessment and mitigation; opex and capital budget requirements; team structure and accountability matrix; project governance and reporting; forecasting of upcoming projects and corresponding materials.
Effectively leads a cross-functional team in the planning and execution of large projects. The team may include company employees from various internal departments as well as outside contractors and engineering firms. Construction Engineer must establish and drive clear accountabilities for all outside vendors and create an environment that enables high performance.
Ability to drive vendors to complete projects on time and meet aggressive timelines. Must be able to prioritize a heavy workload and stay flexible on meeting internal schedules.
Leads the solution deployment. Covering everything from the network architecture, construction methodologies, material selection, acquisition and handling, field installation activities, project acceptance activities, customer and operational hand-over activities.
Responsible for in-scope, on schedule, on budget delivery.  Establishes the appropriate project team structure, reporting and metrics to measure, monitor performance against plan reporting frequent status updates to internal stakeholders.
Demonstrated ability to lead and positively motivate cross-functional teams of engineers, construction managers, contractors and consulting employees to successful completion of such projects.

What We Look For in a Candidate

Bachelor’s degree or 5 plus years of relevant job experience. Relevant job background, knowledge, and experience is described as:
A knowledge base full of OSP Engineering standards and practices along with all forms of Outside Plant (OSP) construction (e.g. proper boring and trenching, fiber pulling in duct, including overpulling, general Telecommunications Aerial and Underground construction standards).
Experience with civil engineering and construction for site development.
Personal experience in the full life cycle of OSP and/or Civil Projects (e.g. estimating, engineering, permitting and constructing).
Strong computer skills with emphasis using Microsoft Word, Excel and Project as well as a variety of mapping programs.
Positive and professional attitude.
Experience in strategic customer relationship management.
Proven results in building strong peer level relationships-coordination and alignment with the managers who will ultimately operate the network is considered imperative to overall success of these projects.
Strong general business acumen.
Exceptional organizational, prioritization and written/verbal communication skills.
Proven creative problem solver.
Experience in OSP operations, administration, and maintenance. 
The principles and practices behind Fiber Network Management (e.g. route planning, fiber assignments, capacity management, fiber types, splicing requirements, testing requirements, and power requirements).

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#CNP

Requisition #: 341581

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Regional EH&S Manager (RICHFIELD, MN, US, 55423)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Regional EH&S Manager II position helps plan, develop, and manage the implementation of the environment health and safety (EH&S) function including programs, initiatives, projects and resources within an assigned geographic region for a global telecommunications service provider. The position reports to the Manager EH&S.

The Regional EH&S Manager is responsible for implementation of the company’s environment health and safety compliance and risk reduction policies and practices, managing the EH&S function and day-to-day support requirements for all company operations and locations within a geographic area of responsibility. This position is responsible for contributing to the development and implementation of elements of EH&S management systems to achieve the department’s and organization’s stated objectives. The Regional EH&S Manager successfully manages projects to meet established quality, schedule, and budget requirements of stakeholders.

Work Location

This is a hybrid-remote opportunity open to candidates located in the Minnesota Twin Cities Metro area.

The Main Responsibilities

Leads implementation (and may contribute to development) of elements of EHS management systems
Performs incident response and management including incident investigations, root cause analysis, development and implementation of corrective action plans, and related documentation and communication.
Support the planning and implementation of EHS loss prevention programs and projects necessary to control exposures to losses such as occupational injuries and illnesses, environmental contamination and property damage in assigned states.
Performs facility and operational EH&S reviews to identify deviations from regulatory or company requirements and collaborates with stakeholders to identify options for corrective action.
Delivers EH&S training
Leads and/or participates in Safety Committees
Manages all EH&S compliance and related activities included data management in geographical areas of responsibility including but not limited to requirements under OSH Act, Clean Air Act, Clean Water Act, Safe Drinking Water Act, RCRA, CERCLA, NEPA, TSCA, EPCRA, Oil Pollution Act, including related requirements promulgated by local or state agencies.
Provides subject matter expert support to other team members or organizations on one or more EH&S related topics
Trains and mentors less experienced EH&S professionals
Takes the lead on making decisions and projects after consulting with their manager
Other duties as assigned

What We Look For in a Candidate

Experience as an EH&S professional or similar position preferably in the communications industry. Professional certifications preferred. Ability to work effectively with diverse teams and build trust with EH&S stakeholders, strong analytical and problem-solving skills, with the ability to manage and prioritize multiple projects. Excellent attention to detail and ability to follow through to project completion. Ability to organize and conduct effective training and education programs. Effective communication, negotiation and presentation skills. Ability to effectively interact with all levels of internal and external business partners. Creativity in resolving unique and challenging business problems. Ability and willingness to travel.

Required

Bachelor’s degree with 7-10 years of EHS experience

Preferred

Master’s Degree with 8-18 years of EHS experience

5-15 years of experience in telecommunication networks

Professional credentials in the field of EH&S (e.g. ASP, CSP, CHMM, CIH)

Compensation

Location Based Pay Ranges

Learn more about Lumen's:

#LI-AF1

#LI-Remote

Requisition #: 340447

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer