Lumen Technologies

#LI-KH1

Requisition #: 338466

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (TUCSON, AZ, US, 85742)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

8426 N Hartman Ln, Tucson, AZ 85742

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

Learn more about Lumen's:

#LI-KH1

Requisition #: 338430

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Innovation Executive (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Innovation Executive (Senior BDM) serves as a strategic growth architect for Lumen’s emerging technologies. This role focuses on ideation and opportunity development – building executive-level customer relationships, identifying, and shaping new business opportunities, and laying the groundwork for beta program execution and early technology adoption.

The Innovation Executive takes newly established executive relationships and helps lead a process where Lumen's cross functional team co-innovates solutions with clients, manages the relationship through a comprehensive and specific beta program, culminating in commitment with urgency to be an early adopter of our emerging capabilities. Success in this role means consistently generating high-value opportunities and referenceable customer successes that drive strategic growth for both the client and Lumen.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Ideation with Customers: Engage clients in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions that address customer needs while aligning with Lumen’s future offerings. [ Are we not looking for FUTURE Offerings? By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper client partnerships and develops solutions that closely match customer needs.
Use Case & Business Case Development: Translate promising ideas into concrete use cases that drive quantifiable business value as this person builds compelling proposals for Beta program and early product adopter commitment. This involves articulating a clear value proposition for each opportunity, highlighting the benefits for the customer and how it advances Lumen’s strategy. A strong business case will tie the innovative idea to measurable business value – for example, improved efficiency, enhanced customer experience, or new revenue streams for the client.
Pipeline Generation: Identify and qualify new opportunities to ensure a robust pipeline of high-potential targets that fit with our use cases and emerging capabilities. This includes continuously researching industry trends and client pain points to spot emerging opportunities early.
Strategic Value Creation: Focus on opportunities that drive significant value for both the customer and Lumen. Rather than the sheer volume of leads, success in this role is measured by the quality and impact of the opportunities generated. The Innovation Executive prioritizes deals that solve critical customer problems and position Lumen ahead of the market curve (even before products are fully market-ready). Key outcomes include high-impact use cases and business cases that lead to flagship pilot projects and referenceable success stories for Lumen. In practice, this means emphasizing lead quality over quantity – targeting high-potential opportunities that are likely to convert and deliver meaningful results.

What We Look For in a Candidate

Proven Business Development Experience: Eight plus years (or equivalent) of success in business development, innovation consulting, or strategic sales. A track record of identifying and developing new business opportunities is essential. Experience taking new technologies or solutions to market (startup or corporate innovation experience) is highly valued.
Strategic Thinking & Opportunity Shaping: Ability to understand complex customer challenges and ideate creative solutions. Skilled at connecting emerging technology capabilities with business needs to craft compelling opportunities. Should be adept at developing business cases, including performing market research and ROI analysis to justify projects.
Exceptional Communication and Facilitation: Excellent interpersonal skills with the ability to engage senior executives and lead collaborative workshops. Comfortable guiding clients through brainstorming sessions and innovation exercises. Strong presentation and storytelling abilities to articulate vision and value in proposals.
Relationship-Building: Demonstrated ability to build trusted relationships at executive levels. Talent for consultative selling – listening to clients, understanding their strategic goals, and becoming a trusted advisor. Experience in navigating complex organizations and aligning diverse stakeholders around new ideas.
Collaboration and Handoff Skills: Team-oriented mindset with experience working closely with sales, product, and technical teams. Able to document and communicate opportunity details clearly for others to execute. Cross-functional collaboration skills are a must to ensure smooth transitions of deals and joint success with account teams
Domain and Technical Knowledge: Familiarity with emerging technology domains relevant to Lumen’s business (e.g., networking, cloud, edge computing, AI, etc.). Able to quickly learn new tech concepts and discuss them credibly with customers. Understanding of industry trends and innovation practices to inspire clients.
Education: Bachelor’s degree in business, Technology, or related field is required. An MBA or advanced degree is a plus, especially with a focus on innovation or entrepreneurship. Equivalent work experience in innovation-driven roles will also be considered.

Compensation

Location Based Pay Ranges

$136,437 - $181,913 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

- Benefits
- Bonus Structure

#LI-KS1 #BDS

Requisition #: 338514

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Value Realization Analyst (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Valuation Realization Analyst will have a clear understanding of how Lumen and the analysts will educate, encourage, and empower the account teams and conduct the analysis and financial workflows across all aspects of the pursuit. You will enjoy working and collaborating with others. The person in this role is fulfilled by solving puzzles and objectively and diligently evolving your research into actionable output data. The business needs of this role require working efficiently within deadlines, demonstrates the unyielding pursuit of building internal and external partnerships to develop key relationships to deliver the highest value to stakeholders.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Contributes to development of standardization and lifecycle management of complex costing models.
Seeks out siloed/stranded data in the organization to incorporate into holistic intelligence.
Demonstrates the ability to analyze information, ask questions and gain insights that lead to strategic answers.
Prepares and develops representative value realization quantitative economic models demonstrating insightful use of financial analysis techniques, tools, and concepts to provide practical counsel for internal and external customer consumption in order to drive business results.
Validates tracking and accuracy of pre-sale assumptions and projections (capital, operational, financial, etc.) throughout post-sale execution to ensure positive outcomes and increased accuracy of inputs for future opportunities.
Proactively develops, evaluates, and implements complex pricing strategies and quantitative models based upon current business and competitive market dynamics along the pursuit lifecycle.
Performs client pricing review, testing pricing, relying on established guiding principles and promotional strategies.
Regularly communicates and consults with offer management, sales, and Strategic Engagement representatives.
Discerns between urgent and non-urgent requests and act accordingly to resolve them and improve future processes.
Creates opportunity summaries on key wins and findings to be shared across company and author whitepapers to enable intelligence sharing.

What We Look For in a Candidate

Eight plus years of relevant analytical experience, distilling disparate data sources into actionable intelligence required.
Six plus years of experience in quantitative modeling or financial planning and analysis
Strategic planning, account management and contract negotiations skills required.
Financial/Business analysis experience required.
Excellent written and oral communication skills
Ability to present and communicate complex concepts in simple terms.
Initiative-taking, pro-active, purposeful professional
Diligence with good organizational and time management abilities.
Ability to work effectively in highly collaborative and cross-functional teams.
Telecommunications and Technology industry experience required.
Ability to efficiently research investor presentations, press releases, financial reports and documents and draw estimated conclusions.
Ability to confidently consult internal and external customers in discovery, analysis, quantitative modeling, listening, communication, project, and milestone management leadership.
Bachelor's degree or equivalent experience is required. MS/MBA is a plus.

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338540

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Innovation Executive (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Ideation with Customers: Engage clients in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions that address customer needs while aligning with Lumen’s future offerings. By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper client partnerships and develops solutions that closely match customer needs.
Use Case & Business Case Development: Translate promising ideas into concrete use cases that drive quantifiable business value as this person builds compelling proposals for Beta program and early product adopter commitment. This involves articulating a clear value proposition for each opportunity, highlighting the benefits for the customer and how it advances Lumen’s strategy. A strong business case will tie the innovative idea to measurable business value – for example, improved efficiency, enhanced customer experience, or new revenue streams for the client.
Pipeline Generation: Identify and qualify new opportunities to ensure a robust pipeline of high-potential targets that fit with our use cases and emerging capabilities. This includes continuously researching industry trends and client pain points to spot emerging opportunities early.
Strategic Value Creation: Focus on opportunities that drive significant value for both the customer and Lumen. Rather than the sheer volume of leads, success in this role is measured by the quality and impact of the opportunities generated. The Innovation Executive prioritizes deals that solve critical customer problems and position Lumen ahead of the market curve (even before products are fully market-ready). Key outcomes include high-impact use cases and business cases that lead to flagship pilot projects and referenceable success stories for Lumen. In practice, this means emphasizing lead quality over quantity – targeting high-potential opportunities that are likely to convert and deliver meaningful results.

What We Look For in a Candidate

Proven Business Development Experience: Eight plus years (or equivalent) of success in business development, innovation consulting, or strategic sales. A track record of identifying and developing new business opportunities is essential. Experience taking new technologies or solutions to market (startup or corporate innovation experience) is highly valued.
Strategic Thinking & Opportunity Shaping: Ability to understand complex customer challenges and ideate creative solutions. Skilled at connecting emerging technology capabilities with business needs to craft compelling opportunities. Should be adept at developing business cases, including performing market research and ROI analysis to justify projects.
Exceptional Communication and Facilitation: Excellent interpersonal skills with the ability to engage senior executives and lead collaborative workshops. Comfortable guiding clients through brainstorming sessions and innovation exercises. Strong presentation and storytelling abilities to articulate vision and value in proposals.
Relationship-Building: Demonstrated ability to build trusted relationships at executive levels. Talent for consultative selling – listening to clients, understanding their strategic goals, and becoming a trusted advisor. Experience in navigating complex organizations and aligning diverse stakeholders around new ideas.
Collaboration and Handoff Skills: Team-oriented mindset with experience working closely with sales, product, and technical teams. Able to document and communicate opportunity details clearly for others to execute. Cross-functional collaboration skills are a must to ensure smooth transitions of deals and joint success with account teams
Domain and Technical Knowledge: Familiarity with emerging technology domains relevant to Lumen’s business (e.g., networking, cloud, edge computing, AI, etc.). Able to quickly learn new tech concepts and discuss them credibly with customers. Understanding of industry trends and innovation practices to inspire clients.
Education: Bachelor’s degree in Business, Technology, or related field is required. An MBA or advanced degree is a plus, especially with a focus on innovation or entrepreneurship. Equivalent work experience in innovation-driven roles will also be considered.

Compensation

Location Based Pay Ranges

$136,437 - $181,913 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338511

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Outside Plant Engineer (BEND, OR, US, 97703)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Implementation Engineer II (Outside Plant Engineer) responsibilities include design and preparation of Engineering Work Orders for land developments, new buildings, single line requests, Private relocations, FTTT, Road Improvement Relocations, augmentation projects and special circuit requests. Utilizing the following tools; NDS, AutoCAD, Fireworks/Bidmaster, JDS, FORTE, WFMT, ARMOR, TIRKS, LFACS, SITE TRACKER, and the full suite of Microsoft Office. As an OSP field engineer you will be assigned a geographic area and will be responsible for all OSP job requests. This position designs and acquires civil permits. This position also oversees Engineering Vendors and processes billing. Maintain positive interaction with Internal and External customers; maintain open conversation with Planning and all company departments providing high quality of service to the Lumen customers. Manage workload for a given area.

Location

Position located in Bend, OR.

The Main Responsibilities

Develops/defines plans for the implementation of new plant construction or modifications to existing facilities.
Prepares plans and specifications, to include gathering field data.
Is responsible for issuance of work out to construction teams timely adhering to specific timelines.
Ensures that the most feasible, practical and economical means to complete the work are utilized. Provides cost data to support capital planning and budgeting.
Monitors and controls project expenditures.
Oversees the projects through the life cycle of the projects.
Skilled in planning and/or engineering.
Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating to come up with solutions.
Validates quality vendor work and processes billing for such work.
Work with customers, developers and municipalities along with internal departments.

What We Look For in a Candidate

Required
Assoc degree or equivalent education and relevant experience.
8 years related experience in telecommunications, engineering, or network planning or equivalent.
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Fluent on current approved products and technology.
Work with Planning, Operations and all internal and external customers, maintain budget, and assist with forecasting budgets.
Maintain positive interaction between all governing authorities
Excellent oral and written communication skills.
Experience working with Utilities
Knowledge of copper and fiber networks.

Compensation

Location Based Pay Ranges:

$66,544 - $88,725 in these states: OR.

Learn more about Lumen's:

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 338709

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Plant Engineer - ECO Academy (BEND, OR, US, 97703)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

100 NW Kearney Ave, Bend, OR

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338423

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (SPOKANE, WA, US, 99202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 1020 E Cataldo Ave, Spokane, WA

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$53625 - $71500 in these states: WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 338397

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy - Omaha, NE (OMAHA, NE, US, 68122)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

7404 N 78th St, Omaha, NE 68122

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: NE

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338577

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Construction Project Coordinator - ECO Academy (CHANDLER, AZ, US, 85225)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

375 E COMMONWEALTH AVE, Chandler, AZ 85225

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

Learn more about Lumen's:

#LI-KH1

Requisition #: 338470

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (TEMPE, AZ, US, 85283)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

5025 N Black Canyon Hwy, Phoenix, AZ 85015

135 W Orion St, Tempe, AZ 85283

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

Location Based Pay Ranges:

$48,700 - $65,000 in these states: AZ

Learn more about Lumen's:

Requisition #: 338396

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (TEMPE, AZ, US, 85283)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

135 W Orion St, Tempe, AZ 85283

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

Learn more about Lumen's:

#LI-KH1

Requisition #: 338433

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (ENGLEWOOD, CO, US, 80112)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

7759 S Wheeling CT, Englewood, CO

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338465

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Network Engineer - ECO Academy (WEST VALLEY CITY, UT, US, 84119)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

1425 West 3100 South, West Valley, UT 84119

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338425

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (ST GEORGE, UT, US, 84770)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

596 North 1400 East, St. George, UT 84770

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338463

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (OGDEN, UT, US, 84401)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2601 Industrial Dr, Ogden, UT 84401

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338462

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Network Engineer - ECO Academy (OGDEN, UT, US, 84401)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

431 26th St, Ogden, UT 84401

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338424

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy - Florida (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

425 N 3rd St, Leesburg, FL 34748
319 SE Broadway, Ocala, FL 34470
2820 Cargo St, Fort Myers, FL 33916

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338422

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Project Coordinator - ECO Academy (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St, Building B, Fort Myers, FL 33916

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338472

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St (A BLDG), Fort Myers, FL 33916

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338469

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Network Engineer - ECO Academy (LEESBURG, FL, US, 34748)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

501 McCormack St, Leesburg, FL 34748

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338432

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Construction Project Coordinator - ECO Academy (WINTER GARDEN, FL, US, 34787)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

33 N Main St, Winter Garden, FL 34787

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338471

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director I - Enterprise (ATLANTA, GA, US, 30346)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Identify and develop new Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Responsible for developing Enterprise sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Requires at least 50% or more of time conducting sales activities outside of the office.

Basic Qualifications:

5+ years of IT and Telecommunication industry sales experience
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.

Compensation

Location Based Pay Ranges:

$85,586 - $114,114 in these states: GA.

Learn more about Lumen's:

#LI-BJ1

Requisition #: 338542

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - Regional Enterprise Expansion (WORKS FROM HOME, CO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$67,725 - $90,300 in these states: CO.

Learn more about Lumen's:

#LI-HE1

Requisition #: 338656

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD MARKETING MANAGER (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Liaison with regional sales and product leadership to develop the GTM strategy for Japan.

The Main Responsibilities

Responsible for developing and owning regional Marketing strategy and outcomes for Japan market
Strategize and craft marketing campaigns to realise GTM strategy while maintaining optimum cost per lead ratio
Identify prospective clients and build a strong sales pipeline for the Sales Managers using different marketing channels – LDR/cold - calling, email communications, LinkedIn, referrals and other direct marketing methods 
Find unique ways to attract the attention of C-level executives
Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal
Manage regional budgets and spends
Track lead status on a daily, weekly and monthly basis to check performance against the marketing plan
Own regional events planning, execution and outcomes

What We Look For in a Candidate

Minimum 5 years of Enteprise B2B experience in Regional Marketing in Japan
Experience in Technology / Cybersecurity/ Service provider segment preferred
Strong experience of running Marketing campaigns
Good writing and verbal communications skills

Compensation

What to Expect Next

Requisition #: 337048

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

In this role you will be part of a team that is responsible for the architecture, engineering, deployment and maintenance of network technology. You will also be working with the software development team to plan and support the deployment of software applications.

Engineers are expected to identify and design solutions for issues involving: new features, interoperability, vulnerability, system limits and constraints facing the platforms and products. In addition, engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors and peers to anticipate, define, and pursue these capabilities.

A successful engineer is a strong communicator and relationship builder, who uses soft skills to persuade stakeholders to: achieve consensus, obtain commitment, and take action. The engineer is a de-facto leader in the organization and is committed to directly mentoring junior engineers and technicians, while consistently demonstrating behaviors aligned with our core values.

The Main Responsibilities

Research, evaluate, engineer, develop, troubleshoot and support solutions and infrastructure for network deployments.
Defines and executes repeatable test procedures, creation of technical documentation and delivery of standards for implementation.
Assess operational business processes to ensure security is appropriately integrated.
Directly engages in advanced troubleshooting and delivery with stakeholders.
Assess potential risks with new applications and products and provide security requirements and recommendations for risk mitigation to help the business succeed with their projects.
Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems.
Ensure reports and findings are delivered in a timely and appropriate manner to management, operations and executive leadership.
Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation.
Coordinate activities across multiple departments and business units.

What We Look For in a Candidate

Undergraduate degree in Computer Science, Engineering, related field, or equivalent experience.
6+ years of progressively expanding responsibilities and experience in networking, technology management, or security operations.
A confident and mature individual with a high degree of energy, enthusiasm and can-do attitude to achieve outstanding, timely, and quality results and operate at the highest levels of excellence.
Must have broad technical knowledge of current and emerging technologies.
Proven experience with network design, configuring and troubleshooting of routed and switched networks, TCP/IP, Ethernet, VLAN, IPSec, VPN, and Firewalls.
Experience with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Active TS clearance with current SSBI/T5R investigation & CI Polygraph.

Compensation

Location Based Pay Ranges:

$91,266 - $121,688 in these states: VA.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338214

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This person will be responsible for leading sales efforts within the Intelligence Community (IC) and peripheral within the Washington D.C. Metro Area selling complex communication solutions (IP, data, cloud, managed hosting, voice, and cybersecurity).

Customer obsession to understand their needs and strategies, building relationships and long-term partnerships; developing and applying Lumen solutions to those needs and strategies. This position is responsible for positioning Lumen with the customer and positioning Lumen strategic products with the customers.

The Main Responsibilities

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Minimum 5 years of Business to Business/Government technology sales experience in Large, Global/Enterprise Accounts.
Minimum 5 years in Telecommunications B2B sales.
Excellent communication skills.
Ability to provide technical briefings to C-Level.
Valid Driver’s License and reliable transportation required.
TS/SCI with Poly Clearance (active).
Education Level: Bachelor's Degree.
Field of Study: Business, Marketing, Technical Sales or similar.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: NY.

Learn more about Lumen's:

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Requisition #: 336498

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy - Des Moines, IA (WEST DES MOINES, IA, US, 50266)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St., Building A, Ft. Myers Fl 33916

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

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Requisition #: 338518

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (RICHFIELD, MN, US, 55423)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

300 W 66th St, Richfield, MN 55423

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

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Requisition #: 338434

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Field Engineer - ECO Academy (ANOKA, MN, US, 55303)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

300 W 66th St, Richfield, MN 55423
425 Monroe St, Anoka, MN 55303

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338427

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (WEST ST PAUL, MN, US, 55118)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

265 Lothenbach Ave, West St. Paul, MN 55118

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338473

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (Chai Wan, HK)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Technology Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for Technology Architects who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing Architect role on our Edge and IT Agility Architecture team will work in partnership with our Sales, Solution Engineering & Customer Success Executives Technology Architects design and architect solutions utilizing our technology services platform. The successful Technology Architect must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Main Responsibilities

Specialized Solution Design:  This role is the go-to expert for Solution Engineers at Lumen when very deep knowledge and experience is needed for a particular technology or product.  Clarifies ambiguous requirements with sales and clients, ensuring the solution resolves underlying client issues.  Provides guidance and alternatives to customer’s requirements.  May interpret customer requirements based on limited information.
Specialist Expertise: Within the specialist vertical, provide on-demand design, solution best practices and industry expertise to the sales teams during the Learn/Buy/Get phases of the customer lifecycle experience.
Act as a trusted technical advisor during pre-sales conversations with enterprise customers.
Integrate solutions across data pipelines, AI toolchains, and application modernization efforts.
Customer Meetings: Leads and/or attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates advanced solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
Professional experience architecting/operating solutions built on public and/or private cloud technologies (Microsoft Azure, AWS, GCP, VMWare). Experience with container technologies (Docker, Kubernetes, OpenShift) Strong understanding of CloudOps, DevOps and the value proposition.Familiarity with common enterprise services (Directory Services, Information Assurance, Virtual Desktop, etc.), products (i.e., Oracle, SAP) and frameworks (ITIL, Zachman, TOGAF)
Design end-to-end architectures spanning public cloud (AWS, Azure, GCP), private cloud, application platforms, data layers, and observability solutions.
Sales Enablement: Present architecture proposals that clearly articulate business value and technical viability.

What We Look For in a Candidate

Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
Relevant certifications (e.g., AWS Solutions Architect, Azure Architect Expert, GCP Architect, TOGAF, CDMP, etc.) strongly preferred.
7+ years of experience in technical pre-sales, architecture, or consulting roles.
Demonstrated success designing and selling complex cloud, data, or application solutions.
Experience in AI/ML frameworks, data lakes, ETL pipelines, and data governance.
Solid understanding of BCDR principles, tooling, and compliance frameworks.
Ability to translate complex technical concepts into simple, business-relevant language.
Some travel required.

Compensation

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

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Requisition #: 338504

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Care Manager III (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as a single point of contact for a group of assigned Federal customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. The role requires a good understanding of transport products within the public sector, specifically federal clients. Focus on transport implementation and project coordination for public sector clients, including veteran affairs.

The Main Responsibilities

Partner closely with sales and service delivery eco-systems to understand and implement sold solutions.
Provide critical date management and escalation support to meet committed delivery objectives.
Validate order details for sold services
Follow established protocol for submitting orders to Order entry and provisioning.
Provide timely response to customer and service delivery inquiries.
Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.
Meet learning, development and personal growth objectives to provide a superior customer experience.
Partner with sales and service delivery to resolve order exceptions throughout the delivery lifecycle
Required to clear the GSA public trust suitability check

What We Look For in a Candidate

Required:

Bachelor’s Degree or 5+ years of related experience
Customer service, problem solving and analytical skills
Verbal, written and interpersonal communication skills
Collaboration skills and use a team approach to accomplishing work
Telecom transport product knowledge a must
Experience working with Federal Customers
Ability to stay focused in high paced stressful working environment.
Ability to learn and adhere to customer care policies, processes, and principles
Ability to maintain a proficient understanding of Lumen products and services.
Have a working knowledge of the implementation workflow

Preferred:

Understanding of technical products and services
Formal project management experience
Knowledge of order process and technical side of the provisioning process
3+ years of telecommunications/technology experience.

Compensation

Location Based Pay Ranges:

$56,900 - $76,000 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$59,850 - $79,800 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$62,700 - $83,600 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

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Requisition #: 338531

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer (COLUMBUS, OH, US, 43215)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Are you passionate about leveraging technology innovation for the betterment of humanity in the Ohio market? Lumen Solution Engineers work in partnership with our Sales & Customer Success Teams and Partners, leading innovative conversations that help shape the growth of our customers. You will leverage your technical and sales skills to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and focusing on data center solutions, cloud and edge solutions, and VM Ware solutions.

The Main Responsibilities

Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience.
Analyzes and identify our customer's business and technology objectives, conduct full technical discovery, and architect (with the technical team) client solutions to meet gathered requirements.
Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle.
Working with large enterprise solutions and understanding their data center strategy.

What We Look For in a Candidate

Technical pre-sales and/or consulting experience.
Technical knowledge across one or more of the following global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services,
Fundamental understanding in Security solutions – SASE, Fortinet, Cisco, Palo Alto
Fundamental understanding in Cloud & Architecture design – AWS, Google Cloud, Azure, and Data Center designs
Fundamental understanding of Unified Communications
Industry certifications are a plus.
Strong verbal, and written communication
Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, partners.
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
B.S. Degree in a related field or equivalent work experience in the private sector or military

Compensation

Location Based Pay Ranges:

$99,225 - $132,300 in these states: OH.

Learn more about Lumen's:

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Requisition #: 338218

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Work closely with the sales leaders to identify and develop sales opportunities and provide solutions in Managed Security Services (MSS) including SOC services. Responsible for the development, implementation of strategic and tactical sales account plans. Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Independently execute consultative selling with prospects to identify their gaps and problem statement, strategize with their stakeholders, derive a fit-for-purpose proposition, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire security services offerings especially in Managed Security Services (MSS) and Professional Security Services.
Provides accurate and detailed weekly/monthly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Collaborate closely with the Security Practice in Product Management & Practices team to ensure alignment in our narratives, solutions and portfolio strategy.

What We Look For in a Candidate

Experience 7+ years sales experience in Security Services, preferably with Managed Security Services (MSS) and/or Professional Security Services.
Strategic mindset with excellent business acumen and cybersecurity foundation
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of network IT services.
Excellent network and access to CSOs / CISOs communities
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 338118

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CYBER THREAT SECURITY ANALYST (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Cyber Threat Security Analyst role will focus on security event and incident monitoring, threat hunting, and deep analysis of threat information within SIEM environments, various log sources, and within security control technologies directly. The Security Analyst will work directly with customers to determine and communicate relevant risk and potential impact, as well as make recommendations for risk mitigation. This role will also provide direction for SIEM rule changes, customer escalations and inquiries, and help develop improved threat analysis process and procedures.

The Cyber Threat Security Analyst role is expected to participate in a shift schedule and on-call rotation to accommodate a global 24x7x365 Managed Threat Security Services program.

The Main Responsibilities

Perform security incident and event monitoring support, including deep dive data analysis and response
Develop and manage customer security event analysis notifications with thoughtful analysis details, evidence, conclusions, and recommendations
Respond and manage customer issues and questions regarding security events, including evidence supporting risk identification and recommended risk mitigation, via trouble ticket, email, and phone
Review threat detection rules and correlations, and make recommendations for improved fidelity

What We Look For in a Candidate

Qualifications & Skills:

Required

Requires Bachelor’s degree in related field or equivalent combination of education and experience.
Possess strong customer service skills
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Good written and verbal communication skills
Good analytical and problem-solving skills
Attention to detail with good organizational skills
Basic experience performing security monitoring, hunting, and analysis within SIEM platforms and security controls

Preferred

1 or more years in a Security Operations environment performing cyber threat hunting and incident response support
Security industry certifications (examples):
GIAC
CISSP
CRISC
CISM
Security+
CCNA
CEH
Basic knowledge and skills of at least one programming language (python preferred)

Compensation

What to Expect Next

Requisition #: 338712

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Construction Project Administrator (LAS VEGAS, NV, US, 89102)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Construction Project Administrators are responsible for planning, scheduling, coordinating, and managing a wide variety of projects involving the construction of ISP and OSP facilities, buildings, road moves, etc. They will oversee the construction process from conceptualization to completion including the oversight of engineers, construction supervisors, contractors, various trade workers and project managers. They are responsible for effectively monitoring and managing the quality and completion of work and resolving issues while accurately report on the progress of a project and update databases as applicable, e.g., Fiber to the x (FTTx), Customer Designed Fiber Services (CDFS), Alternative Form of Regulation (AFOR), and Global Passive Optical Networks (GPON).

Location

This position is located in Las Vegas, NV.

The Main Responsibilities

Inspects quality of work performed by internal employees and contractors by monitoring construction projects on site.
Oversees installation of facilities under the USDA Rural Utilities Service (RUS), region construction practices; and/or inspects ISP or OSP work prints.
Partners with Engineering to ensure designs are effectively translated into the field environment.
Manages projects, administers implementation, and provides field perspective of necessary work functions.
Approves contractor invoices
Assists Engineering by interfacing with contractors in preparation of projects.
Assists in resolving issues, reviews engineering work prints and handbooks and vendor installation processes in accordance with Lumen standards.
Provides feedback to internal and external construction personnel regularly.
Reports housekeeping issues, maintains knowledge of engineering standards, practices and procedures

What We Look For in a Candidate

Bachelor’s degree in related field
4+ years of industry experience and knowledge in the aspects of Engineering, ISP and OSP construction, and contract policies and procedures or equivalent work experience or equivalent experience.
Ability to travel as much as 30%-40%.
Must have a valid driver’s license, with a satisfactory driving record. Motor vehicle record check will be required.
Comprehensive knowledge of construction practices and procedures, including underground, buried and aerial construction of copper and fiber facilities. Knowledge of central office configurations and routing switching.
Previous experience with supervision of projects, or project management, reading blueprints and schematics, and experience and knowledge of building codes and relevant laws to ensure the project is in compliance with building standards and regulations.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$69,694 - $92,925 in these states: NV

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338632

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Salesforce Field Service Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

You will be responsible for designing, building, and maintaining scalable, secure, and reliable Salesforce solutions for field operations. Provides technical leadership to a team of developers on the creation, delivery, and integration of complex software solutions that meet business requirements.

Only US Citizens or Permanent Residents/Green Cards will be considered for this position.

You must have Salesforce Field Service (FSL/SFS) and Mobile App Development experience.

Location

This is a full-time staff (not contract) Work from Home position available from any US-based location.

The Main Responsibilities

Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App
Customize Field Service Lightning components
Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce
Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models.
Optimize scheduling and routing configurations to meet field service needs.
Conduct workshops to align technical solutions with business goals and KPIs.
Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App.
Identify and implement process improvements leveraging AI and analytics
Work with business stakeholders to translate service requirements into technical specifications
Deliver training and documentation for end-users and administrators
Effectively communicates and presents to both technical and nontechnical stakeholders

What We Look For in a Candidate

Required

8+ years of software development experience
Specific Salesforce Experience

- 5+ years of development experience

- 2+ years of Field Service and SFS Mobile App development

Experience with Service Cloud, advanced apex coding, controllers, triggers, platform events
Integration experience using REST/SOAP APIs and middleware
Automated deployments of CI/CD pipelines
Experience in the building and integration of apps
Experience building distributed applications
Working knowledge of AppDynamics, BigPanda & Splunk

Preferred

Salesforce developer/architect certification is a plus
Understanding of agile methodologies and DevOps practices
Experience with data migrations in telecom settings
Knowledge of SAFe framework
Experience with AI tools and automation strategies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-PS1

Requisition #: 337863

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST - SINGAPORE (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location: Singapore

Reports to: Security Operations Manager – Asia Pacific

Support Hour: Shift Work

A pivotal role in the Global Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Facilitates the ingress, implementation and egress of advanced client trouble / change requests for managed premise, cloud, NextGen UTM firewall, MDDoS, Threat Intelligence and Secure Log Management products. Provides mentoring, training and escalation support to Associate Security Analysts. As a SOC Analyst, you will learn how to work with cutting edge User Behaviour and Entity Analytics (UEBA) platform to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

The Main Responsibilities

Responsibilities:

Monitor, triage and response to SIEM alerts for client security events;
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products;
Research and implement customer generated change requests for MSS products;
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure;
Manage technical workload and engage Incident Response Analysts and management
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events;
Present as technical expert delivering solutions to clients, internal business and third-party vendors;
Develop enhancements to existing solutions, promote creation of new tools, processes and applications;
Directly support, train and mentor Associate Security Analysts;
Participate in company sponsored job related activities plus training to further develop your management and technical skills;
He/she will be part of a rotating SOC shift and will need to manage their schedule accordingly so to ensure there is coverage during SOC shifts.

What We Look For in a Candidate

Requirements:

2-5 years of professional work experience in Information Security with SOC based experience;
Possible security technology certifications (e.g. CompTIA Security+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Strong analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience of networking and firewalls (e.g. Cisco ASA, Palo Alto, Checkpoint, Juniper, Fortinet, Arbor, Radware);
Working knowledge of Elastic Stack (Elasticsearch, Kibana) and exposure to Log Management/SIEM (e.g. Splunk, QRadar, ArcSight);
Good to have programming and scripting skills (e.g. C++, Bash, Python, Perl, Powershell);
Exceptional customer service skills;
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;
Must be able to satisfy local government / national background screening.

Compensation

What to Expect Next

Requisition #: 338713

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

PRINCIPAL TECHNOLOGY ARCHITECT (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Solution Architect (Security) provides Top in Class Solution Architecture support for cybersecurity solutions and services. They are the customer’s trusted advisor whom will be responsible for architecting and designing solution that will deliver the outcomes and achieves the customer’s business needs and objectives.
The Senior Lead Solution Architect (Security) is responsible to provide consultative technical expertise throughout the sales cycle which includes the preparation and presentation of designs, bids, and proposals.

The Main Responsibilities

Pre-sales Engagement:
Lead consultative engagements with prospective and existing customers to understand their security needs and challenges.
Design and propose Lumen’s Advanced MDR or other security services from our portfolio, incorporating threat intelligence, vulnerability management, incident response, and other relevant security services.
Develop and deliver persuasive and compelling presentations, proposals, and solution documentation that clearly articulate the value proposition of our services, in a professional and engaging manner.
Collaborate with sales teams to qualify opportunities and drive successful outcomes.
Effectively communicate Lumen's technical capabilities to customers, aligning their expectations with our offerings and roadmaps.
Develop strong relationships with customers and internal sales teams to drive opportunities to closure and exceed sales targets.
Solution Design:
Translate customer requirements into detailed technical designs for Advanced MDR deployments, considering factors such as network architecture, technology stack, compliance requirements, and industry best practices.
Define integration points with existing customer security infrastructure and tools.
Contribute to the development and enhancement of our service offerings by providing feedback of market or industry trends to our Product team, as continuous improvement.
Stay abreast of emerging security threats and technologies to ensure solutions remain relevant and effective.
Develop comprehensive security solutions by integrating Lumen's diverse offerings (network, cloud, etc.) to address customer needs end-to-end.
Provide post-sales technical support, including documentation and diagrams, to ensure smooth implementation and customer satisfaction.
Technical Expertise:
Provide technical guidance and support to customers throughout the sales and onboarding process.
Participate in security assessments and workshops to identify vulnerabilities and recommend mitigation strategies.
Contribute to the development of knowledge base articles, white papers, and other technical documentation.
Field technical questions from prospects and customers.
Collaborate with Product Management and Marketing to provide technical expertise and translate customer feedback into product enhancements.

Position Objectives:
Thought Leadership: Function as thought leader in Security - can demonstrate industry segment knowledge on how technology can meet real world customers’ needs and challenges
Driving Revenue Growth: Increase sales and adoption of Lumen's Advanced MDR services by effectively designing and presenting compelling security solutions to prospective and existing customers.
Expanding Market Reach: Contribute to the expansion of Lumen's market share in the Advanced MDR space by developing and promoting innovative solutions that address evolving customer needs, particularly in OT and cloud security.
Ensuring Customer Satisfaction: Deliver exceptional customer experiences by providing expert guidance, tailored solutions, and seamless post-sales support.
Strengthening Lumen's Expertise: Contribute to the enhancement of Lumen's Advanced MDR service offerings and internal knowledge base by staying abreast of industry trends, best practices, and emerging technologies.
Promoting Collaboration and Efficiency: Foster a collaborative environment with internal teams (sales, product management, marketing) to ensure alignment and drive continuous improvement in solution development and delivery.

What We Look For in a Candidate

Complete understanding of the sales process.
Good face-face customer interaction skills.
Excellent interpersonal, and communication skills (oral, written and presentation)
Excellent organizational skills - able to work on multiple opportunities for multiple Clients simultaneously.
Experience performing needs assessments, and making recommendations based on the discovered need
Establishing and maintaining key relationships at senior levels within customer organizations to develop & close deals
Generate and share insights from customer engagement sessions to distil customer business needs, strategize on potential opportunities/offerings and collaborate with Product teams to develop compelling and repeatable client propositions
Formulating, implementing and managing strategic engagement plans for each opportunity including deal structuring ideas and proposal storylines/pitches for sharing across internal stakeholders
Negotiating major complex deals, in particular providing the technical support in developing a fit-for-purpose solution based on repeatable modules that can be delivered within commercial construct
Coordinating and working in a complex matrix environment to establish balance of solution and commercial outcome both internally and with customers
Being accountable for deal Business Cases for internal approvals
Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
Ability and willingness to share knowledge and expertise among various organizations within the company
Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer
Ability to work in a team environment and demonstrate strong problem solving skills
Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines
Experience: 6+ years of experience in cybersecurity, with a focus on SOC/MSS/MDR services design and implementation.
Domain Knowledge:
Strong understanding of security principles, frameworks, and best practices (e.g., NIST, ISO 27001).
In-depth knowledge of security technologies, including SIEM, EDR, firewalls, intrusion detection/prevention systems, and vulnerability scanners.
Hands-on experience with cloud security platforms (e.g., AWS, Azure, GCP).
Familiarity with OT security concepts and technologies.
Skills:
Excellent communication, presentation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Proven ability to manage multiple projects and prioritize tasks effectively.
Bonus Points:
Relevant industry certifications (e.g., CISSP, CISM, GIAC).
Experience with scripting or programming languages.
Knowledge of threat hunting methodologies and techniques.
Bachelor’s degree in Engineering / Computer Science

Compensation

What to Expect Next

Requisition #: 338768

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR FINANCE ANALYST (POZNAN, PL, 61871)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Join Lumen as a Senior Finance Analyst and be at the heart of our financial strategy!

In this dynamic role, you'll be the go-to expert for financial analysis and reporting, supporting diverse teams across the organization. Your key responsibilities will include:

Crafting insightful financial reports, budgets, and forecasts.
Evaluating project business cases and scrutinizing underlying assumptions.
Collaborating with various management levels on ad-hoc requests.
Ensuring data integrity from multiple sources to provide actionable insights and recommendations.

Working hours: 9 AM - 6 PM CET

Location: Poznan, Poland.

If you're ready to make a significant impact and work in a fast-paced environment, we want to hear from you!

The Main Responsibilities

Interpret financial data to determine trends of the overall Business Unit financial performance
Anticipate process obstacles and decides next steps
Utilizes multiple systems to bring data together and provided analysis on operational activities
Detailed knowledge of business they support and how their role impacts the Business Unit
Provide professional advice, guidance and service to internal or external clients
Financial and analytical support to organization
Responsible for major elements of the close process including journal entry evaluation, results variance explanation, reporting, communicating and explaining results to clients and Business Unit leadership
Budgeting and forecasting using drivers
Partner with internal clients to provide financial data, consultation and make recommendations regarding completion of objectives, and improving operational effectiveness
Gather and organize data used to prepare financial/business reports
Establish, interpret and analyze financial data including monthly financial results, recommendations or preparing statements for business partners/stakeholders
Perform financial data analysis to support Business Unit in analyzing corporate financial targets and operational objectives
Generate special ad hoc reports and perform analysis as requested by supervisor, business partners/clients, and other Business Unit stakeholders
Improve partnerships with key internal clients by identifying changing business needs, service expectations, quality and format of data provided, and identify opportunities to improve service levels
Leads multiple, complex, and financial/business analysis projects
Review and revise processes as financial and business conditions change
Works on complex issues which require input from multiple sources and innovative problem solving
Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools and systems
Interfaces to negotiate and exchange information with all levels of management
Focus on company-wide processes and initiatives
Step in for management when called upon to help lead meetings
Support organization through training other analysts and business partners on key reporting and forecasting processes

What We Look For in a Candidate

Bachelor's degree or higher in Business or relevant field or equivalent experience
Minimum 5 years related experience
Strong financial and analytical skills
Ability to use advanced Excel functions.
Ability to structure and convey ideas and information, both verbally and in written presentation form, in a concise, effective and persuasive manner to bring clear understanding to the target audience
Ability to examine data from multiple sources to determine whether correlation and linkage exist between data sets
Ability to organize and manage work in an efficient and effective manner to ensure task, milestones and goals are met according to defined timelines

Preferred Qualifications:

- Strong organizational and problem solving skills.
- Prior work experience in regulatory or accounting.
- Knowledge of SAP software applications.
- Ability to work in a team environment

What to Expect Next

Requisition #: 338194

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

Account Director II - Enterprise (NEW YORK, NY, US, 10119)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Requires at least 50% or more of time conducting sales activities outside of the office.

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:
$118,251 - $157,658 in these states: NY.

Learn more about Lumen's:

What to Expect Next

#LI-BJ1

Requisition #: 338121

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Are you passionate about leveraging technology innovation for the betterment of humanity? Lumen Solution Engineers work in partnership with our Sales & Customer Success Teams and Partners, leading innovative conversations that help shape the growth of our customers. You will leverage your technical and sales skills to understand business requirements, develop a technical sales strategy for hyperscalers and large cloud companies, and effectively present solutions that address our customers’ requirements and provide business value.

The Main Responsibilities

Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the large customer audience.
Analyzes and identify our customer's business and technology objectives, conducts full technical discovery, and architect (with the technical team) client solutions to meet the requirements gathered.
Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
Design and present solutions for dark fiber networks, including long haul and metro networks.
Collaborate with sales teams to understand customer needs and present technical solutions.
Engage in outside plant (OSP) and inside plant (ISP) engineering functions, including construction of new routes and building risers and cross connects.
Work with hyperscalers and large cloud companies, focusing on large-scale production environments.
Create complex network diagrams and present them to customers, explaining the design and its benefits.

What We Look For in a Candidate

Outside Plant Engineer experience.
Technical pre-sales and/or consulting experience.
Strong understanding of dark fiber network design and the technical details involved.
Fundamental understanding of Unified Communications Fundamental understanding in Colocation, Dark fiber, and DWDM.
OSP experience for Long Haul projects.
Fundamental understanding in Transport solutions. Strong verbal, and written communication. Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
B.S. Degree in a related field or equivalent work experience in the private sector or military.

Compensation

Location Based Pay Ranges:

$99,225 - $132,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$104,192 - $138,915 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$109,148 - $145,530 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338584

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A successful engineer is a strong communicator and relationship builder, who uses soft skills to persuade stakeholders to: achieve consensus, obtain commitment, and take action. The engineer is a de-facto leader in the organization and is committed to directly mentoring junior engineers and technicians, while consistently demonstrating behaviors aligned with our core values.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

Perform engineering support.
Assess operational business processes to ensure security is appropriately integrated.
Assess potential risks with new applications and products and provide security requirements and recommendations for risk mitigation to help the business succeed with their projects.
Directly engages in advanced troubleshooting and delivery with stakeholders, including end customers.
Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems.
Recommend new information security systems and controls to mitigate emerging threats and risks across the company.
Ensure reports and findings are delivered in a timely and appropriate manner to management, operations and executive leadership.
Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation.
Identify higher risk areas of the corporate and carrier infrastructure for assessment.
Coordinate activities across multiple departments and business units.
Other duties as assigned.

What We Look For in a Candidate

Required

Bachelors Degree
6 years of experience, or 4 with Masters degree

Preferred

Masters Degree

Ability and commitment to communicate effectively, consistently chooses communication methods to ensure critical information reaches and persuades intended audience
Uses strong interpersonal skills to build partnerships with stakeholders and peers
Possesses leadership qualities and persuades stakeholders to achieve positive outcomes
Demonstrates a strong sense of ownership and commitment toward leading peers and stakeholders on critical projects and tasks; making, meeting and communicating progress.
Experience in large Enterprise
Development experience in scripting languages

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338485

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Change Management Advisor (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an experienced Change Management Consultant to join our team, focusing on transformational initiatives across the Chief Revenue Officer (CRO) organization. In this project-based role, you will partner with stakeholders to drive successful change management strategies that enhance organizational effectiveness and support our strategic objectives. On a day-to-day basis, you will engage with various levels of stakeholders, executive sponsors, and teams as well as strategic partners across all of Lumen. In addition, you will also be partnering directly with business teams and executive leaders in executing priorities, communications and being a thought partner.

Location

Allows for Work from Home within the United States.

The Main Responsibilities

•    Develop, execute, and monitor change management plans through a systematic process that includes assessment, planning, implementation, and evaluation to ensure successful adoption of changes.
•    Collaborate with cross-functional teams to design and implement change management strategies, change roadmap, execution plans, and establish KPIs that align with organizational goals and facilitate transformation within the CRO’s organization.
•    Build strong relationships with stakeholders at all levels of AGT and across Lumen to understand their needs and ensure buy-in for change initiatives.
•    Create and customize change management frameworks, tools, and processes to guide project teams through transitions effectively. Establish, grow and engage a community of change management champions across our commercial organization.
•    Create and deliver training programs, workshops, and resources to equip teams with the skills and knowledge needed to adapt to changes.
•    Design and execute communication plans to keep all stakeholders informed and engaged throughout the change process.
•    Consult and coach project teams across AGT, by applying your experience for resolving problems that arise around stakeholder and organizational risks and issues.
•    Conduct assessments to evaluate the impact of changes on business operations and employee performance, providing insights for continuous improvement.
•    Track progress against change initiatives, providing regular updates to leadership and stakeholders, and adjusting strategies as needed based on feedback and results.

What We Look For in a Candidate

•   Bachelor’s degree in Business, Organizational Development, or a related field; Master’s degree preferred.
•   10+ years of experience in change management, organizational development, or project management, preferably in a tech or high-growth environment.
•   Change management certification (e.g., Prosci, ACMP, Six Sigma, or similar) is highly desirable.
•   Proven track record of leading change initiatives that drive business transformation.
•   Strong understanding of change management methodologies (e.g., ADKAR, Kotter’s 8-Step Process).
•   Excellent communication, facilitation, and interpersonal skills, with the ability to influence and engage stakeholders.
•   Analytical mindset with the ability to assess complex situations and propose data driven solutions.

Compensation

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-HE1

Requisition #: 337832

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CX Business Analyst (HOME, PL)

About Lumen

The Role

Lumen’s Experience organization is looking for a CX Business Analyst to join our Insights and Innovation Business team. This is an unparalleled opportunity to gain hands-on experience in a dynamic environment, supporting the CX backbone of Lumen's AGT group and learning the go-to market functions of a Telco/Tech corporation.

The CX Business Analyst will play a crucial role in helping build the customer experience insights data to inform business decisions and improve our go-to-market strategy. Responsibilities include structuring all relevant data points, analyzing customer-related data from surveys and other Voice of Customer (VoC) sources, creating standard reporting to enable the Business in the decision-making process.

This exceptional role offers an opportunity for an ambitious professional to experience working in a global technology company headquartered in the USA, while being part of a Polish-based team located in our Poznan office.

Working hours: 1pm - 9pm CET / 2pm - 10pm CET

Location: Remote work from Poland

The Main Responsibilities

Create a solid reporting structure to inform Lumen’s key stakeholders on CX/PX trends and correlations with the Experience.
Infuse deep financial domain expertise to better measure the impact experience has on our North Star priorities.
Partner with Lumen Finance and rest of AGT organizations, including PMO and REO to ensure alignment in how CX insights are used across AGT and Lumen.
Help build PBI reporting to deep dive into CX analyses.
Work together with AI CX engineers to define AI rules and prompts based on CX insights to ensure alignment with Lumen’s strategy.
Build CX analyses to support the AGT business decision making process and provide insightful CX, PX data points and their correlation to Lumen’s financial results.
Ensure effective delivery of data and insights for the key AGT ROBs (townhalls, AGT goal setting, CX monthly results, etc) as key CX analytics representative.

What We Look For in a Candidate

Experienced in CX analytics as well as financial models; Sales/GTM Finance background preferred.
Independent worker with a proven track record of delivering impactful results and driving business value.
Strong strategic mindset and problem-solving skills; critical thinker.
Excellent English communicator with a history of successful stakeholder relationships; international corporation experience is a plus.
Strong interpersonal, time management, and facilitation skills; thrives in fast-paced environments.
Focused on continuous improvement through process simplification and automation using technology.
Proficient in solving complex data and analytical challenges; adept at evolving reporting to drive impact.
Highly skilled in advanced Microsoft Excel functionality and PowerBI; Power Query or SQL experience is a plus.

Requisition #: 338751

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Lead Cloud Security Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lead Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintaining robust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertise will play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and services hosted on cloud platforms. You will collaborate with cross-functional teams to design and implement security solutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloud environments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phases of the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture of cloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevant regulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

Proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges
$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

#LI-KG1

#GSS

Learn more about Lumen's:

Requisition #: 338364

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Mgr Sales - Inside (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provide leadership and guidance for a team of quota’d sales representatives. Ensure all team members clearly understand their roles and responsibilities in achieving team objectives and have a consistent understanding of Lumen’s key differentiators in the market.

Work Location

WFH - Any State

The Main Responsibilities

Define price points necessary to win business and champion targeted accounts within the company (“internal selling”), especially on a financial basis.
Define and implement sales activity requirements for account management personnel.
Achieve defined sales targets.
Individually and through team members:
Develop the equivalent of C-Level relationships with targeted accounts with the objective of positioning Lumen as its strategic partner.
Provide consultative guidance to key personnel at targeted accounts, with the intent of influencing specifications in structured procurements to create ‘win-win’ outcomes.
Provide thorough responses to public structured procurements, with particular attention to narrative detail as well as Lumen key differentiators; “selling Lumen” in clear and concise written form. Coordinate with Lumen affiliate resources – both inside and outside the Correctional Markets group – to provide thorough written responses to procurements and to service existing customers.

What We Look For in a Candidate

3+ years people management experience
7+ years telecommunications experience
Thorough technical understanding of network and managed IT services
Proven ability to manage sales and technical writing teams is a must
Excellent communication skills (verbal, written and presentation) for delivering information to diverse audiences, from senior executives to line operational staff.
Experience designing custom presentations, communicating complex technical information in an intuitive way for prospective customers.
Proven track record of a consistently achieving and out-performing targets

Compensation

Location Based Pay Ranges:

$90,132 - $120,173 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$94,647 - $126,189 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$99,152 - $132,195 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-LO1

Requisition #: 338264

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Technical Project Manager III Federal (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Individual will perform technical project management functions in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO. The position will require an active Government security clearance or successful pre-screen evaluation to obtain a security clearance.

Location

Work Location: Denver, CO

The Main Responsibilities

•   Trouble ticket management for dark fiber and circuit level issues (scheduling FOPs, working with OSPE/NI, updating tickets, reschedules, working with off-net carriers)
•   Processing scheduled maintenance notifications for Federal customers to determine risk assessments, impact level, MOP review
•   Provide background and scope of work pertaining to fiber maintenance, circuit grooms, equipment maintenance
•   Cataloging maintenance notifications in GSD NOC database, issue status updates for completed and rescheduled work
•   Review and evaluate customer maintenance submissions for technical scope and requirements. Coordinate field personnel resources, equipment and test gear.
•   Conduct fiber and equipment activities and testing with customer
•   Logistics support for equipment and component sparing, expedited shipment support and coordination with Field Operations
•   Manage RMAs, track deliveries to and from vendors to ensure inventory levels, validate and locate missing assets, prepare RMA reports and liaise with vendors for technical support
•   Research and evaluate project risk – utilize decision making authority to determines solutions for managing the risk
•   Review and interpret customer expectations in order to manage customer relationship
•   Prepare monthly reports for fiber availability, scheduled maintenance activities, customer network metrics
•   Liaise closely with other internal departments – Change Management, OSP Engineering, Field Operations, Construction and Splicing teams
•   Act as an advocate for customer maintenance requirements
•   Participate in customer presentations
•   Interface closely with Program Offices, Service Managers and Property Management

#CFJFED

#LI-POST1

What We Look For in a Candidate

Minimum of 5+ years’ experience with long-haul and metro transport networks, next-generation DWDM wavelength systems
Broad experience with various vendor platforms for optical networks – Ciena, Cisco, Lucent, Tellabs, Fujitsu
Circuit level troubleshooting experience
Experience with fiber maintenance activities to cover outside plant, and fiber splicing/relocation
Demonstrated ability to perform project planning and implementation, develop technical documentation and procedure
Prior NOC experience is preferred
Must be well versed in scheduled maintenance processes, fiber maintenance activities, circuit grooms and 3rd party providers
Ability to relate technical issues to management and Gov’t personnel

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$87,117 - $116,156 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 336013

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Technician I (WASHINGTON, DC, US, 20005)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

Location Based Pay Ranges:

$40,500 - $53,500 in these states: FL.

Learn more about Lumen's:

#LI-MS1

Requisition #: 338716

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Information Security Engineer - Cyber Risk Management (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for an experienced risk professional to further develop and drive our risk management capabilities focused on enabling the business to make risk-informed decisions. Reporting to the Senior Director Security and Risk Management, the Sr. Lead Security Engineer will be responsible for leading the maturing of our risk management framework, policy and standard for cyber risk management. This successful candidate will further perform product and business level risk assessments, manage metrics and reporting to support the business in making risk informed decisions. 
This risk professional will work closely with risk owners and leaders in the line of business, security, privacy, compliance, technology, and internal audit. The position requires strong skills and experience in the following areas: leadership, risk management, verbal and written communication, problem solving, experience driving organizational change, and interpersonal skills.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

• Engage stakeholders and risk owners to improve Lumen’s risk culture, and drive risk informed discussions.
• Develop and manage risk management framework, policies, standards and provide risk reporting and oversight.
• Map and perform control testing to assure control compliance.
• Conduct periodic risk assessments to ensure that legal, regulatory, and audit requirements are met. Perform risk analytics and reporting to identify potential patterns, trends as well as target areas for proactive focused deep dive assessments.
• Plan and review annually the risks influencing the effectiveness of information security, privacy, and information security risk management. 
• Manage and support an enterprise wide GRC platform and automation process to standardized risk assessment process.
• Promote and oversee strategic security relationships between internal resources and external entities, including government, vendors, and partner organizations
• Providing advisory services to other parts of the business to assist in the prioritization and remediation of open risk items.
• Maintain and enforce the Security exception process; track progress and the completion of remediation plans.
• Contribute to the development of metrics, key risk indicators and key performance indicators to assess and report on inherent risks, control strength and residual risk in a consistent and objective manner.
• Coordinate and support security audits and assessments to evaluate policy compliance and existing defenses and to identify vulnerabilities.

What We Look For in a Candidate

• Proven hands-on GRC experience and working with high-performing teams; Ability to influence and drive organizational change.
• Experience and deep understanding of qualitative vs. quantitative risk management and inherent vs. residual risk to properly determine, evaluate, and report on information security and technology risk levels. 
• Experience in evaluating, developing, and implementing risk assessment and mitigation solutions. 
• Demonstrated capability to understand and negotiate legal contractual language and effectively communicate with legal attorneys, business sponsors and sourcing teams. 
• Experience creating and utilizing KPIs and KRIs; experience with dashboards and data visualization tools. 
• Experience with daily IT operations and best practice frameworks (ISO 27001/2, CSF, CIS Critical Controls, NIST 800-73, etc.) in one or more areas, such as system administration, networking, and information security. 
• An understanding of various data protection laws (e.g. GLBA, GDPR, CCPA, DORA, etc.). 
• Knowledge of risk data architecture and technology solutions. Knowledge of physical security controls and processes. 
• Strong relationship building experience, both internally with business and technology leaders, information security teams, and legal teams, and externally with service providers and business partners. 
• Excellent communication skills, including presentation, written, and verbal; demonstrated business acumen; Results oriented and proven ability to meet deadlines.
• Strong documentation, planning, negotiation, work prioritization, and organizational skills. 
• Bachelor’s degree in Information Technology or related field is preferred. Combination with 5+ years of experience in an information security role will be considered.
• Preferred working knowledge of legislative and financial regulatory compliance standards and best practices. 
• Preferred CRISC, CISM, CISSP or equivalent certifications. 

Compensation

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338381

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior - Enterprise, California (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in California.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

10+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$136,437 - $181,913 in these states: CA.

Learn more about Lumen's:

#LI-HE1

Requisition #: 338644

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Network Engineer - ECO Academy (DENVER, CO, US, 80221)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

7759 S WHEELING CT, ENGLEWOOD CO 80112

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338428

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer - AI (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Software developer. This team player translates product vision and requirements into software design.

This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and instance lifecycle management using AI stack. Passionate about software automation and quality is always a priority. This role will collaborate with key stakeholders across the organization including but not limited to executive leadership, product owners, developers, and testers to plan, develop, and implement solutions to optimize and automate business and technical processes.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Development of Gen AI applications and conduct reviews.
Write clean and maintainable code, improve the system architecture
Participate in meetings and conferences to gather requirements, discuss architectural decisions, and collaborate on innovative solutions.
Develop frameworks, libraries, and tools to expedite GenAI application development.
Explore new technologies in the Gen AI space like MCP and agent protocols, and drive adoption of these advancements to enhance our AI capabilities.

What We Look For in a Candidate

Required Qualifications:

Bachelor’s degree in computer science or related field or the equivalent in training and experience
7+ years of professional experience in Java/Python development
Well-versed with development using frameworks like Spring / Spring Boot / FastAPI / Django.
Well-versed with REST API development and security standards (OAuth2.0, OIDC etc),
Experience using any SQL database (Oracle/PostgreSQL, etc) and any NoSQL databases –MongoDB/Couchbase.
Experience on GenAI Development using Python, Langchain, Vector Datastores(Azure, Pinceone etc), Large language models like Llama, Open AI etc.
Well-versed with prompt engineering techniques and using frameworks like Semantic Kernel, LangGraph etc
Experience using a container ecosystem – Kubernetes, Docker.
Experience working on developing and deploying applications on any cloud platform (AWS / GCP / Azure)  
Experience using CI/CD pipelines for application development.

Preferred Qualifications:

Well-versed in system design principles and performance engineering.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338034

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - RE Expansion (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Work From Home position - need to be in central time zone

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$67,725 - $90,300 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$70,949 - $94,595 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338699

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer - Cyber Incident Response (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Cybersecurity Incident Response Team (CIRT) Engineers are expected to respond to and mitigate/remediate cybersecurity alerts from Lumen assets. CIRT Engineers research and recommend preventative measures in conjunction with managing reactive alerts. In addition, CIRT Engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors, and peers to anticipate, define, and pursue these capabilities.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls.
Actively hunt the enterprise for insecure, suspicious, or malicious activity.
Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events.
Verify and validate security notifications from both internal and external sources.
Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide.
Assist with significant incidents as needed or assigned.
Provide feedback for development and consistency of automated threat detection mechanisms.
Update and maintain response guides for accuracy.
Support Security projects to improve Cyber Defense Team or Lumen's security posture.
Demonstrate effective communication skills, both verbal and written

What We Look For in a Candidate

Minimum Qualifications:
• Undergraduate degree in computer science, engineering, or related field, or equivalent experience.
• Solid understanding of information security fundamentals, host and network security hardening and requirements; networking protocols; common intrusion techniques; and common risk management concepts.
• Analytical and problem-solving skills related to networking, operating systems, and malware analysis.
• Candidate must possess, or be willing to pursue, applicable professional/technical certifications, such as Security +, C|EH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM or CISA.
• Candidate must be US based and able to obtain government suitability.
• Strong oral and written communication skills and comfort with presenting technical issues to all levels of management, as well as non-technical staff.
• Experience with cloud security and cloud service providers (e.g., AWS, Azure, Google Cloud Platform).
• Broad technical knowledge of current and emerging technologies.
Preferred Qualifications:
• 4+ years of experience in incident response, computer forensics security, risk assessments, application security or network security.
• Experience in network and/or firewall engineering, administration, design and implementation including experience in applying methodologies and principles for all levels of security.
• Understanding of the following tools: SIEM, IDS / IPS, host based anti-virus, or similar products.
• Experience in network monitoring tools to monitor attacks/threats and doing the initial triage of findings.
• Microsoft or UNIX (including Linux or other UNIX derivatives) operating system administration/support experience.
• Experience with technologies, tools, and process controls to minimize risk and data exposure.
• Development experience in scripting languages such as Python or Perl.
• Experience in large enterprise or carrier data centers and/or networks.

Compensation

Location Based Pay Ranges:

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338784

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Service Validation Analyst (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Service Validation Lead ensures the solution is validated per well-defined scope and agreed-upon success criteria. The role works with the Service Design Lead and other practice areas to determine if the solution meets or exceeds Customer expectations in terms of its functionality, delivery, quality, and the value it provides their business. The team is tasked with coordinating all parties, specifically controlling, monitoring, and communicating action items, risks, and issues during this stage of the established intake process.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Focus on delivering an elevated Customer experience with a high level of care and attention to detail by providing program management for the duration of the service validation phase and offering project governance for the framework around how the Service Validation component of the service lifecycle will be managed.
Develop reusable processes, methods, skills, knowledge, and experience to achieve specific and measurable objectives according to the Service Validation acceptance and success criteria.
Gather requirements along with the high-level objectives to ensure alignment with all members of the overall organization, reaching agreement on scope along with key assumptions from all stakeholders.
Finalize the end goals to close out the Service Validation phase and establishing success criteria and how these are measured.
Establish an agreed-upon timeline, start date, and duration and holding true to the timeline while mapping defined roles, responsibilities, and accountabilities to ensure correct allocation of resources.
Consult with subject matter expects and technical resources as appropriate during the Service Validation phase to facilitate successful outcomes.

What We Look For in a Candidate

Excellent program and project management skills and experience are critical, PMP preferred.
Bachelor’s degree in related field of study or equivalent years of Experience
5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.
Moderate technical knowledge across Global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.
The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.
Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments. Comfortable working in both a direct and matrixed operating structure. 
Excellent verbal, and written communication skills. 
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Minimal Travel may be required on occasion (limited out of town)

Compensation

Location Based Pay Ranges

$91,266 - $121,688 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338586

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Technician (LEXINGTON, NE, US, 68850)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full time position located in Lexington, Gothenburg, or Holdredge, NE. The schedule is Monday - Friday 8am - 4:30pm. The schedule may also include possible weekends, holidays, and on call rotation.

The Main Responsibilities

Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
Analyze and troubleshoot basic technical problems or issues.
Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines with the assistance of the test center or other designated employees.
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating their service needs and recognizing and suggesting additional/alternative services as appropriate.
Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration.
Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state drivers license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Pay Range

Minimum hourly rate: $15.07
Maximum hourly rate: $39.84

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Network Technician)

#LI-CS2

Requisition #: 338016

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

MGR SALES DEVELOPMENT (TOKYO, JP, 1056217)

About Lumen

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

An experienced Business Development Manager - (indirect Sales) with a strong background in managing sales through channel partners, Consultancy firms, system integrators for managed services in the market. The ideal candidate will have at least 7-8 years of experience in indirect sales, with a proven track record of success in building and managing relationships with consultancy services /system integrators and achieving sales targets. This role requires a deep understanding of the market, as well as excellent communication and negotiation skills.

The Main Responsibilities

Develop and execute the indirect sales strategy for managed services, focusing on system integrators and Consultancy firms as key partners.
Build and maintain strong relationships with top executives of the system integrators and consultancy firms, ensuring their engagement and commitment to promoting our managed services.
Collaborate with the marketing team to create and implement effective sales enablement materials and programs for system integrators / consultancy firms.
Train and educate system integrators on our managed services portfolio, ensuring they have the necessary knowledge to engage our services.
Monitor and analyze market trends, competitor activities, and customer feedback to identify new business opportunities and adapt the sales strategy accordingly.
Track and report on sales performance, providing regular updates to senior management on key metrics, including revenue, pipeline, and partner engagement.
Collaborate with cross-functional teams, including product and operations team, to ensure smooth delivery of solution sold to the customer
Collaborate well with Customer Success Team to ensure that the customer is well served post delivery.
Stay up to date with industry best practices and emerging trends in indirect sales and managed services.

What We Look For in a Candidate

Bachelor’s degree in business, Information Technology, or a related field.
Minimum of 7-8 years of experience in indirect sales, preferably in the managed services industry.
Proven track record of achieving sales targets selling through system integrators and Consultancy Firms.
Strong understanding of Japan market and business culture.
Excellent communication and negotiation skills, with the ability to influence and persuade partners.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Analytical mindset, with the ability to analyze market trends and customer feedback to identify business opportunities.
Proficiency in both Japanese and English is required.

Compensation

What to Expect Next

Requisition #: 333353

Background Screening

Equal Employment Opportunities

Disclaimer

Lead Software Developer (MADRID, ES, 28045)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Software Developer. This team player translates product vision and requirements into software design.

The Main Responsibilities

Write clean, maintainable code, including test.
Work in a CI/CD environment.
Participate in meetings and conferences to gather requirements y discuss architectural decisions.
Collaborate with other employees to ensure quality product enhancements.
Work with the development team to improve the system architecture.
Work under agile principles.
Develop reusable software components.

What We Look For in a Candidate

English proficiency (C1/C2)
Bachelor's in Computer Science or equivalent
5+ years in Java/Python development
Skilled in Spring, Spring Boot, FastAPI, Django
Proficient in REST API development and security (OAuth2.0, OIDC)
Experience with SQL (Oracle/PostgreSQL) and NoSQL (MongoDB/Couchbase)
GenAI development using Python, Langchain, Vector datastores
Container ecosystems (Kubernetes, Docker)
Cloud platforms (AWS, GCP, Azure)
CI/CD pipelines
System design and performance engineering

What to Expect Next

Requisition #: 338035

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER SUCCESS CONSULTANT (MELBOURNE, AU)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

Construct and implement customer success plans, driving customer value realization
Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
Build value-based relationships with customers to optimize CS plays while leveraging self-service
Share thought leadership with customers based on needs resulting in strengthened customer trust
Identify and qualify opportunities for expansion, partnering closely with sales
Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customers’ success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
Define and execute renewal methodology aligned with customer priorities to positively impact profit margins

What We Look For in a Candidate

Experience: 5+ years customer success or account management experience
Education Level: Bachelor's Degree or equivalent work experience
Experience working with large and medium enterprise customers
Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

Compensation

What to Expect Next

Requisition #: 338071

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Power Generator Mechanic (EAST FORT MYERS, FL, US, 33905)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Power Generator Mechanic will be responsible for maintaining and repairing generator equipment across various sites in Southwest Florida. This individual will play a key role in supporting disaster recovery efforts, ensuring the reliability and functionality of power generators.

The ideal candidate will embrace challenges and excel in a high-pressure work environment. They will drive operational excellence and continuous improvement while exemplifying Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

Location

This role will be primarily based in Fort Meyers, FL and requires local travel between assigned sites within the surrounding Southwest Florida region. Additional travel is to be expected for emergency response and disaster recovery.

The Main Responsibilities

Perform maintenance and repair of stationery and portable generator equipment across various sites within Southwest Florida.
Perform preventive maintenance, condition monitoring, repair, installation, and modernization of all stationary diesel engines for prime and emergency power generation.
Maintain generator start batteries, perform load banking, fuel polishing, and radiator maintenance.
Correct defects by adjusting, cleaning, repairing, and replacing defective items and components.
Test all work and perform scheduled and unscheduled inspections, repairs, and maintenance.
Collect, analyze, and summarize data for report preparation.
Evaluate operational effectiveness and develop/maintain effective operational control mechanisms.
Assist in disaster recovery efforts as needed.
Operate and tow company vehicles and assets (i.e. enclosed trailers and portable generators) and connect power equipment to facilities requiring emergency power.

What We Look For in a Candidate

Required:

Minimum of 2-5 years of experience in generator maintenance and repair.
Significant hands-on experience with repair and maintenance of diesel generators and power equipment.
Knowledge of principles and processes involved in operating and maintaining diesel engines.
Excellent organizational and time management skills, with ability to work and make informed decisions independently.
Valid driver's license with ability to drive company vehicles, often towing enclosed trailers containing portable generators, power equipment, or other company assets.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing over 100 pounds.
Ability to travel locally for day-to-day responsibilities and outside of assigned region as required for Disaster Response team needs.

Preferred:

5+ years of experience in operations and maintenance of a large plant, facility, base, or municipality, with specific experience in the maintenance and repair of diesel engines.
License or certification(s) applicable to generator maintenance and repair.
Experience in disaster recovery/emergency response efforts.
Familiarity with transfer switches and related equipment.

Compensation

Location Based Pay Ranges:

$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 338692

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (TAMPA, FL, US, 33614)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Commercial HVAC Mechanic will be responsible for the maintenance and repair of all HVAC systems and associated equipment within their assigned region. They will bring expertise in HVAC systems including CRAC/CRAH units, dry coolers, condensers, DX Spilt Systems, Fluid Loops, RTU's, Pumps, VFD's, Chillers, Wall hung units, building management systems, as well as other mechanical and electrical platforms.

The ideal candidate will demonstrate a commitment to excellence through Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

Location

This role will be primarily based in Tampa, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335931

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Development Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the ServiceNow platform.

Location

This position is work from home within the US.

The Main Responsibilities

Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture.
- Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow.
- Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
Debug and optimize integrations for performance, stability, and maintainability.

What We Look For in a Candidate

7+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
Proficiency in JavaScript and ServiceNow's scoped applications.
Experience with MID Server setup and configuration.
In-depth understanding of ServiceNow’s data models and CMDB.
Experience with the SN CSM application/module
Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
Should have the ability to obtain Security Clearance

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 337824

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Innovation Executive Business Development (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Ideation with Customers: Engage clients in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions that address customer needs while aligning with Lumen’s future offerings. By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper client partnerships and develops solutions that closely match customer needs.
Use Case & Business Case Development: Translate promising ideas into concrete use cases that drive quantifiable business value as this person builds compelling proposals for Beta program and early product adopter commitment. This involves articulating a clear value proposition for each opportunity, highlighting the benefits for the customer and how it advances Lumen’s strategy. A strong business case will tie the innovative idea to measurable business value – for example, improved efficiency, enhanced customer experience, or new revenue streams for the client.
Pipeline Generation: Identify and qualify new opportunities to ensure a robust pipeline of high-potential targets that fit with our use cases and emerging capabilities. This includes continuously researching industry trends and client pain points to spot emerging opportunities early.
Strategic Value Creation: Focus on opportunities that drive significant value for both the customer and Lumen. Rather than the sheer volume of leads, success in this role is measured by the quality and impact of the opportunities generated. The Innovation Executive prioritizes deals that solve critical customer problems and position Lumen ahead of the market curve (even before products are fully market-ready). Key outcomes include high-impact use cases and business cases that lead to flagship pilot projects and referenceable success stories for Lumen. In practice, this means emphasizing lead quality over quantity – targeting high-potential opportunities that are likely to convert and deliver meaningful results.

What We Look For in a Candidate

Proven Business Development Experience: Eight plus years (or equivalent) of success in business development, innovation consulting, or strategic sales. A track record of identifying and developing new business opportunities is essential. Experience taking new technologies or solutions to market (startup or corporate innovation experience) is highly valued.
Strategic Thinking & Opportunity Shaping: Ability to understand complex customer challenges and ideate creative solutions. Skilled at connecting emerging technology capabilities with business needs to craft compelling opportunities. Should be adept at developing business cases, including performing market research and ROI analysis to justify projects.
Exceptional Communication and Facilitation: Excellent interpersonal skills with the ability to engage senior executives and lead collaborative workshops. Comfortable guiding clients through brainstorming sessions and innovation exercises. Strong presentation and storytelling abilities to articulate vision and value in proposals.
Relationship-Building: Demonstrated ability to build trusted relationships at executive levels. Talent for consultative selling – listening to clients, understanding their strategic goals, and becoming a trusted advisor. Experience in navigating complex organizations and aligning diverse stakeholders around new ideas.
Collaboration and Handoff Skills: Team-oriented mindset with experience working closely with sales, product, and technical teams. Able to document and communicate opportunity details clearly for others to execute. Cross-functional collaboration skills are a must to ensure smooth transitions of deals and joint success with account teams
Domain and Technical Knowledge: Familiarity with emerging technology domains relevant to Lumen’s business (e.g., networking, cloud, edge computing, AI, etc.). Able to quickly learn new tech concepts and discuss them credibly with customers. Understanding of industry trends and innovation practices to inspire clients.
Education: Bachelor’s degree in business, Technology, or related field is required. An MBA or advanced degree is a plus, especially with a focus on innovation or entrepreneurship. Equivalent work experience in innovation-driven roles will also be considered.

Compensation

Location Based Pay Ranges

$136,437 - $181,913 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338513

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Director of Customer Management & Audience Management (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Audience Management Director will be responsible for leading the strategy and execution of our audience targeting and persona development initiatives. This role requires a visionary leader with a strong analytical mindset and deep expertise in leveraging advanced technology to drive impactful marketing outcomes.

The Main Responsibilities

Targeting and Persona Strategy:

Develop and implement a comprehensive audience targeting and persona strategy to optimize marketing efforts across various channels.
Collaborate with cross-functional teams to align targeting strategies with overall marketing and business objectives.
Proactively identify emerging market trends and customer behaviors, translating them into actionable insights that drive competitive advantage and innovation.

Strategic Utilization of Adobe CDP and Advanced Toolsets:

Implement a cohesive strategy leveraging Adobe Customer Data Platform (CDP) and supplementary Adobe tools to refine and optimize audience segmentation frameworks.
Drive advanced data-driven methodologies to bolster audience profiling, ensuring precision and alignment with overarching organizational goals.
Champion experimentation and testing initiatives, such as A/B testing, to derive actionable insights and enhance audience engagement and conversion metrics.

Modeling Capabilities and Account Prioritization:

Design and deploy sophisticated predictive models, empowering the organization to prioritize high-value accounts with laser focus.
Leverage machine learning and predictive analytics to inform strategic decision-making and continuously refine targeting efforts.
Establish a robust feedback loop to evaluate model performance and ensure alignment with overarching strategic goals.

Collaboration and Leadership:

Lead a team of audience management professionals, providing mentorship and guidance to drive their professional growth.
Foster a collaborative environment that encourages knowledge sharing and innovation.
Build strong relationships with internal and external partners to ensure seamless execution of audience management initiatives.

Technical Expertise:

Proficiency in using Salesforce and Adobe tools, including Adobe CDP.
Expertise in SQL for querying and manipulating complex data sets.
Strong understanding of data integration, data quality, and data governance principles.

What We Look For in a Candidate

Minimum Qualifications:

Bachelor’s degree in Marketing, Data Science, Business, or a related field; advanced degree preferred.
Minimum of 8-10 years of experience in audience management, customer targeting, data analysis, or related roles.
Proven track record of developing and executing successful audience targeting strategies.
Strong analytical and problem-solving skills with a keen attention to detail.
Exceptional communication and presentation skills.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Preferred Qualifications:

Experience working in the technology industry
Data engineering experience

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-KM2

Requisition #: 338439

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (MIAMI, FL, US, 33128)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This role will be primarily based in Miami, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335930

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sales Development Rep I (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main ResponsibiAs an Inside Sales Development Representative I, you will drive demand for our organization’s products and solutions in a variety of ways in a variety of ways including 75+ outbound calls per day as well as email and social media outreach. You will further qualify leads that have been generated by marketing by engaging with IT decision makers across large and regional enterprise companies to discuss their telecommunications business needs and initiatives through a BANT (Budget, Authority, Need, Timing) qualification process where you will schedule a future conversation with our sales team for quoting and furthering the sales conversation.

The Main Responsibilities

Make 75+ outbound calls per day to marketing provided leads
• Interact with IT decision makers in medium/large size businesses
• Have a BANT (Budget, Authority, Need, Timing) qualified discussion to introduce the prospect
to Lumen and uncover a potential "need" for solutions
• Develop a broad understanding of the Lumen portfolio of solutions/products, communicate the
value proposition, deliver elevator pitches and key messaging as needed to progress the
conversation and improve conversation/meetings percentage
• Set up a future conversation with the sales team and the prospect based on your efforts
• Additional touches through email and social media outlets
• Complete a warm hand-off to the seller for the future meeting

What We Look For in a Candidate

Bachelor's degree in Business, Marketing, or related field OR Highschool Diploma and 2+ years of call
center, lead generation, inside sales or other related experience
• Baseline knowledge in technology, specifically telecommunications, cloud, and or security.
• Strong communication, written and presentation skills
• Anxious to learn and grow professionally.
• Coachable and can easily take direction
• Proficiency with MS Office (Word, Excel)
• Working knowledge of Salesforce is preferred

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

Compensation

Location Based Pay Ranges:

$37,296 - $49,728 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$39,165 - $52,217 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$41,034 - $54,705 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338655

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Director Data Architecture and Governance (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an experienced and dynamic Senior Director of Data Architecture and Governance to lead our data governance initiatives. This role will be responsible for overseeing data products, data platforms, data governance administration, data solutions, and data project management. The ideal candidate will have a strong background in data management, excellent leadership skills, and a proven track record of driving data governance strategies. As the Senior Director of Data Architecture and Governance, you will play a critical role in ensuring the integrity, security, and usability of our data assets. You will collaborate with cross-functional teams to develop and implement data governance policies, drive data quality improvements, and support the organization's data-driven decision-making processes. Your expertise will be instrumental in shaping the future of our data landscape and enabling the company to leverage data as a strategic asset. The ideal candidate should possess a strong understanding of artificial intelligence (AI) principles and demonstrate expertise in meshed hierarchical database architectures to effectively manage and optimize complex data systems.

Location

This is a work from home position within the US.

The Main Responsibilities

Data Architecture: Designing and implementing data architectures that meet business needs, ensuring scalability, efficiency, and security. Developing data models, integration strategies, and data storage solutions. Working with ETL/ELT pipelines for data ingestion, processing, and storage.
Data Platforms: Oversee the implementation and maintenance of data platforms that support data integration, storage, and analysis. Ensure platforms are optimized for performance and reliability. Collaborate with IT teams to ensure seamless integration of data platforms with existing systems.
Data Governance Administration: Develop and enforce data governance policies and procedures. Ensure compliance with regulatory requirements and industry best practices. Establish data stewardship and data quality frameworks. Conduct regular audits to ensure adherence to data governance standards.
Data Solutions: Collaborate with cross-functional teams to design and implement data solutions that address business challenges. Provide guidance on data architecture, data modeling, and data integration. Evaluate and recommend new technologies and tools to enhance data solutions.
Data Project Management: Manage data governance projects from inception to completion. Develop project plans, allocate resources, and monitor progress to ensure timely delivery. Communicate project status and outcomes to stakeholders. Identify and mitigate risks associated with data governance projects.
Leadership and Team Management: Lead and mentor a team of data governance professionals. Foster a culture of collaboration, innovation, and continuous improvement within the team. Provide training and development opportunities to enhance team members' skills and knowledge.

What We Look For in a Candidate

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
15+ years of experience in data management, data governance, or a related field.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to develop and implement data governance strategies.
Experience with data platforms, data integration, data architecture, and structuring of data within databases for optimal AI performance.
Knowledge of regulatory requirements and industry best practices in data governance.

Preferred Skills:

Strong proficiency in the entire Microsoft Suite, especially PowerPoint with strong executive presentation skills.
Experience with data analytics and business intelligence tools.
Familiarity with cloud-based data platforms and services.
Certification in data governance or data management (e.g., CDMP, DGSP).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$171,447 - $228,596 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$180,020 - $240,026 in these states: CO HI MI MN NC NH NV OR RI
$188,592 - $251,456 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338690

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Enterprise Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Luman is seeking a sales-oriented IT professional or technologist who is a strategic thinker, a visionary, and has broad experience across multiple technology domains.This individual will partner with customer executive and technology teams to design and deliver solutions that deliver customer value using the Lumen Platform. This individual will lead the design team through the solution development activities for specific customer projects and drive collaboration with internal and external stakeholders at all levels.

The Enterprise Architect is a key member of the business development team tasked with establishing Lumen as a trusted technology solutions partner with a passion for helping customers realize transformative business outcomes through technology. Working with Lumen’s customers and prospects, the Enterprise Architect will focus solution development efforts on delivering the most complex, high-priority innovation projects. This individual will be expected to use a consultative approach to define solution objectives and success criteria, provide advisory support for business case development, manage the design and execution strategy, and build consensus at all stakeholder levels.

Location and Schedule

This is a Work From Home position available from any US-based location. The schedule is typical daytime business hours though flexibility is required depending on the business and customer needs. Travel is required, typically from 10% to 25%.

US Citizenship or Permanent Residency is required for consideration.

The Main Responsibilities

Participating in executive-level discussions with current and prospective Lumen customers to determine their innovation priorities and deliver prescriptive guidance to support their business transformation efforts through the use of the Lumen Platform.
Maintaining ownership for the overall innovation strategy, solution development effort, and execution plan for how target customers will realize business transformation through the use of the Lumen service portfolio.
Partnering with team members to program manage solution development efforts including discovery and requirements gathering, scoping and business impact analysis, business case development, resource modeling, technical design, service level definition, and SOW creation.
Lead business development activities with customers such as joint solution development and business planning workshops, identify and pursue new lines of business, go-to-market messaging, and participating in customer relationship mapping and management.
Participating in Lumen and industry subject-matter expertise communities ensuring success for customers that consume Lumen services by presenting at Lumen customer events, contributing to blog posts, white papers, and case studies, and providing ongoing innovation feedback to Lumen product development teams.

What We Look For in a Candidate

Bachelor’s degree in Computer Science/Engineering/MIS, Math or 10 years minimum related field or equivalent experience (including military experience).
Excellent presentation, speaking and writing skills with the ability to effectively communicate a compelling vision and complex technical concepts to a broad range of audiences, including the C-Suite. Collaborative team builder with experience working across multiple business units to achieve results.
Able to form strong working relationships that bridge technical and business functions and obtain buy-in across complex organizations. Demonstrated ability to quickly establish trust with customers and engage with a shared vision for transformation and success.
The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change. Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments. Comfortable working in both a direct and matrixed operating structure.
Experience in a results-oriented sales environment, preferably with a background in technology consulting, business development, and/or experience leading complex solution development engagements involving multiple technology domains.
An intellectual curiosity coupled with the ability to quickly learn and keep current on current and emerging technologies that are shaping industries. Must be or willing to become proficient in Lumen services, market segments, and relevant industry verticals.
Strong continuous improvement mindset and passion to identify or develop strategies to maximize operational efficiency and return on investment.
Ability to discuss a wide range of emerging technologies and practices in support of customer evaluation and adoption. Broad understanding of key technology domains including premise and cloud infrastructure, security best practices, enterprise architectures, data and application frameworks, IT operations, and industry compliance standards.
Strong preference given to candidates with familiarity in security best practices, Relevant industry certifications such as ITIL, CISSP, GCP, AWS CSA, PMP, strongly preferred.

Compensation

Location Based Pay Ranges:

$128,174 - $170,888 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$134,579 - $179,435 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$140,994 - $187,982 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338604

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager Solution Architecture DoD Accounts (WORKS FROM HOME, CO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen’s Public Sector Technology Solutions Support team is seeking an experienced and highly skilled Solution Architect Manager to join our DoD Solutions Support team. The ideal candidate will possess over 10 years of experience in the Department of Defense (DoD) space and experience managing personnel. A deep understanding of the EIS contract and other DoD contracts is essential for this role.

The professional in this role must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation. DoD clearance of Top Secret preferred).

Location

This is a Hybrid position that allows the professional residing within Virginia, Washington DC Area, Maryland or Colorado to work from home when not in the local office an estimated one to two days weekly.

The Main Responsibilities

•Leadership and Team Management: Lead, mentor, and develop a team of solution architects and engineers, ensuring they are well-equipped to meet organizational goals. Manage team performance and foster a collaborative and innovative work environment.
•Solution Architecture: Oversee the design, development, and implementation of comprehensive technology solutions (which are inclusive of networking) that meet the strategic and operational needs of DoD clients. Ensure solutions are scalable, secure, and aligned with best practices.
•Skillset in: Dark Fiber, Layers 1 – 4, IP VPN, DIA, Ethernet a must. International experience, Cyber, and Zero Trust a plus.
•EIS and DoD Contract Expertise: Utilize in-depth knowledge of the EIS contract and other relevant DoD contracts to guide solution development and ensure compliance with contractual requirements.
•Client Engagement: Engage with DoD clients to understand their needs, articulate the value of proposed solutions, and establish long-term relationships. Serve as a trusted advisor and advocate for the client.
•Strategic Planning: Collaborate with senior leadership to define and execute the strategic vision for the DoD solution architecture practice. Contribute to business planning, technology roadmap development, and resource allocation.
•Technical Oversight: Provide technical oversight to ensure architectural integrity and consistency across projects. Review and approve technical designs, ensuring they align with enterprise architecture standards.
•Continuous Improvement: Foster a culture of continuous improvement by identifying and implementing best practices, process enhancements, and innovative solutions. Stay current with industry trends, emerging technologies, and DoD requirements.

What We Look For in a Candidate

Must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation. DoD clearance of Top Secret preferred.
Experience in the DoD space with a proven track record of delivering complex technology solutions.
Experience managing teams
Contract Knowledge: Extensive understanding of the EIS contract and other relevant DoD contracts. Ability to navigate and comply with contractual requirements.
Technical Expertise: Strong foundation in enterprise architecture, cloud computing, cybersecurity, and network infrastructure. Ability to discuss a wide range of emerging technologies and practices.
Education: Bachelor’s degree in related field or equivalent years of experience in the military or private sector
Communication Skills: Excellent presentation, speaking, and writing skills with the ability to effectively communicate complex technical concepts to a broad range of audiences, including senior DoD officials.
Interpersonal Skills: Proven ability to build strong working relationships that bridge technical and business functions. Demonstrated ability to quickly establish trust with clients and engage with a shared vision for transformation and success.
Organizational Agility: Ability to navigate and overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change. Comfortable working in both direct and matrixed operating structures.
Travel Requirements: Occasional

Compensation

Location Based Pay Ranges:

$134,579 - $224,301 in these states: CO,
$140,994 - $234,980 in these states: DC, MD, VA,

Learn more about Lumen's:

#LI-KS1

What to Expect Next

Requisition #: 337739

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Gen AI Sr Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

Location

This is a Work From Home position available from any US-based location.

The Role

The role of a Sr Lead Software Developer in this context is to lead the development of Generative AI (Gen AI) applications. This position requires a versatile generalist who is proficient in Java and primarily Python and has hands-on experience with Gen AI frameworks. The ideal candidate should have a strong background in software development, particularly in creating and implementing Gen AI applications, rather than focusing solely on Java or data science/ML engineering.

You must be a US Citizen or Permanent Resident / Green Card for consideration for this position.

The Main Responsibilities

Lead development of Gen AI applications, mentor senior engineers, and conduct reviews.
Write clean and maintainable code, improve the system architecture
Participate in meetings and conferences to gather requirements and discuss architectural decisions.
Develop enterprise frameworks, libraries, and tools that reduce the time to develop Gen AI applications.
Explore new technologies in the Gen AI space like MCP, agent protocols and drive adoption of these technologies.
Research the latest industry trends and leverage them to drive system improvements.

What We Look For in a Candidate

Bachelor’s degree in computer science or related field or the equivalent in training and experience
10+ years of professional experience in Java/Python development
Well-versed with development using frameworks like Spring / Spring Boot / FastAPI / Django.
Well-versed with REST API development and security standards (OAuth2.0, OIDC, etc).
Experience using any SQL database (Oracle/PostgreSQL, etc) and any NoSQL databases - MongoDB/Couchbase.
Experience in Gen AI Development using Python, Langchain, Vector Datastores (Azure, Pinecone, etc), Large language models like Llama, Open AI, etc.
Well-versed with prompt engineering techniques and using frameworks like Semantic Kernel, LangGraph, etc.
Experience using a container ecosystem - Kubernetes, Docker.
Experience working developing and deploying applications on any cloud platforms (AWS / GCP / Azure)  
Experience using CI/CD pipelines for application development.
Well-versed with system design principles, microservices design patterns, and performance engineering.
Well-versed with new AI protocols like Model Context Protocol (MCP), Agentic frameworks, and protocols.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-PS1

Requisition #: 338036

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Supervisor Region Operations (DAVENPORT, IA, US, 52806)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Supervisor Region Operations responsibilities are to manage technicians in specific service areas, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives. Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customer's expectations

Location and Schedule

This position will be located in Davenport, IA and will support surrounding areas

Typical Schedule: 7:30-4:00 with on call responsibilities.

The Main Responsibilities

Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
You will serve as the single point of contact between Century Link and Contractors to resolve issues arising during the construction and/or maintenance process.
This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
Will be responsible for leading a team of technicians who meet attendance and performance standards.
Will represent Century Link with customers and governmental agencies.
Collaborates with the union to achieve a win-win working relationship.
Celebrates successes, appropriately uses rewards and recognition.
Motivates team for continuous improvement and achievement of maximum performance.

What We Look For in a Candidate

Minimum Qualifications:

Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
Strong skills and experience in employee development to include training, coaching and mentoring in a union environment
Computer skills are required including Excel, email, Word, and legacy systems.
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.
Working knowledge of the splicing and construction process for the telecommunication industry.
Working knowledge of Contractor relations.
Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
Previous experience in a multi-tasking, result oriented position in a deadline focused department.
Bachelor's degree or equivalent education and experience. 5+ years related experience.

Preferred Qualifications:

2+ years of experience managing teams within a telecom technical environment.
2+ years of experience with installation, maintenance, and repair of POTS and HSI.
2+ years of experience with Excel, email and legacy systems.
Duty Management work will be scheduled on a rotation basis and pager duty will be required.
Requires varying tours and hours including possible mandatory overtime and holidays.
Must perform work with minimal supervision.
Must be able to prioritize multiple projects and perform under pressure.
Must negotiate timeframes for completion and meet critical deadlines.
Must be willing and able to work with other coworkers to complete job assignments.

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: IA,

Learn more about Lumen's:

What to Expect Next

Requisition #: 337199

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Finance Analyst (HOME, PL)

About Lumen

The Role

Join Lumen as a Senior Finance Analyst and be at the heart of our financial strategy!

In this dynamic role, you'll be the go-to expert for financial analysis and reporting, supporting diverse teams across the organization. Your key responsibilities will include:

Crafting insightful financial reports, budgets, and forecasts.
Evaluating project business cases and scrutinizing underlying assumptions.
Collaborating with various management levels on ad-hoc requests.
Ensuring data integrity from multiple sources to provide actionable insights and recommendations.

Working hours: 9 AM - 6 PM CET

Location: This role can be performed remotely.

If you're ready to make a significant impact and work in a fast-paced environment, we want to hear from you!

The Main Responsibilities

Interpret financial data to determine trends of the overall Business Unit financial performance
Anticipate process obstacles and decides next steps
Utilizes multiple systems to bring data together and provided analysis on operational activities
Detailed knowledge of business they support and how their role impacts the Business Unit
Provide professional advice, guidance and service to internal or external clients
Financial and analytical support to organization
Responsible for major elements of the close process including journal entry evaluation, results variance explanation, reporting, communicating and explaining results to clients and Business Unit leadership
Budgeting and forecasting using drivers
Partner with internal clients to provide financial data, consultation and make recommendations regarding completion of objectives, and improving operational effectiveness
Gather and organize data used to prepare financial/business reports
Establish, interpret and analyze financial data including monthly financial results, recommendations or preparing statements for business partners/stakeholders
Perform financial data analysis to support Business Unit in analyzing corporate financial targets and operational objectives
Generate special ad hoc reports and perform analysis as requested by supervisor, business partners/clients, and other Business Unit stakeholders
Improve partnerships with key internal clients by identifying changing business needs, service expectations, quality and format of data provided, and identify opportunities to improve service levels
Leads multiple, complex, and financial/business analysis projects
Review and revise processes as financial and business conditions change
Works on complex issues which require input from multiple sources and innovative problem solving
Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools and systems
Interfaces to negotiate and exchange information with all levels of management
Focus on company-wide processes and initiatives
Step in for management when called upon to help lead meetings
Support organization through training other analysts and business partners on key reporting and forecasting processes

What We Look For in a Candidate

Bachelor's degree or higher in Business or relevant field or equivalent experience
Minimum 5 years related experience
Strong financial and analytical skills
Ability to use advanced Excel functions.
Ability to structure and convey ideas and information, both verbally and in written presentation form, in a concise, effective and persuasive manner to bring clear understanding to the target audience
Ability to examine data from multiple sources to determine whether correlation and linkage exist between data sets
Ability to organize and manage work in an efficient and effective manner to ensure task, milestones and goals are met according to defined timelines

Preferred Qualifications:
Strong organizational and problem solving skills.
Prior work experience in regulatory or accounting.
Knowledge of SAP software applications.
Ability to work in a team environment

What to Expect Next

Requisition #: 338100

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Account Director II - Enterprise, California (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in California.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: CA.

Learn more about Lumen's:

#LI-HE1

Requisition #: 338769

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Finance Analyst II (HOME, PL)

About Lumen

The Role

At Lumen, we don’t just connect the world—we ignite business growth by linking people, data, and applications seamlessly and securely. We’re not just shaping the future—we’re building it, together. Our culture is fueled by teamwork, trust, and transparency, where people power progress every step of the way.

If you’re eager to make an impact in a global tech company, based remotely in Poland with work hours (10:00 am - 6:00 pm Polish time), this is the finance career move you’ve been waiting for. Lumen is looking for a Financial Planning and Analysis Analyst (II) to support our Accelerate Growth Team (AGT) Central Finance.

Are you ready for a high-impact finance role where your insights drive strategic decisions and develop a deep understanding of FP&A processes, enhance analytical skills, and contribute to the overall financial health of the organization?

As Finance Analyst you will play a crucial role on the FP&A team and gain exposure to a wide range of financial activities with the opportunity to work closely with experienced finance professionals.

In this role you will be assisting in the preparation of financial reports and conducting variance analysis to identify trends, risks, and opportunities. You will be also performing ad-hoc analysis as required, developing and maintaining financial dashboards and reporting tools.

The Main Responsibilities

Prepare monthly, quarterly, and annual financial reports ensuring accuracy and compliance together with understanding of key drivers, dependencies and trends
Support the budgeting and forecasting processes by gathering and analyzing financial data, and assist in developing financial models to predict future financial performance
Conduct in-depth variance analysis to identify trends, risks, and opportunities, and provide actionable insights
Perform ad hoc financial analysis or models as required to support various business initiatives or for informative purposes
Work closely with various departments to collect and validate financial information and provide financial guidance and support to cross-functional teams
Develop and maintain advanced reporting tools and techniques, such as Power BI, to create dynamic and interactive financial reports
Integrate data from multiple systems to provide comprehensive operational and financial insights
Identify and implement process improvements to enhance the efficiency and effectiveness of financial planning, processes and analysis activities
Actively support the finance team by anticipating needs, identifying potential issues, and proposing solutions before they arise
Participate in the preparation of high-quality presentations for stakeholders, clearly communicating financial data and insights
Stay updated with industry trends, best practices, and new financial tools to continuously improve the quality of financial analysis and reporting.

What We Look For in a Candidate

You have a good financial and analytical skills
Curiosity and growth mindset with high willingness to develop
High attention to detail with the ability to translate large amounts of data into actionable information
Ability to use advanced Excel and Power Point functions (Power Query is a valuable asset)
Ability to examine data from multiple sources to determine whether correlation and linkage exist between data sets
Ability to organize and manage work in an efficient and effective manner to ensure task, milestones and goals are met according to defined timelines
Ability to work independently and as part of a team

What to Expect Next

Requisition #: 338366

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Account Director II - Enterprise (WORKS FROM HOME, MO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Account Director II Enterprise, you will identify and develop new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Requires at least 50% or more of time conducting sales activities outside of the office.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce preferred.

Compensation

Location Based Pay Ranges:

$107,499 - $143,325 in these states: KS and MO.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338803

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Dir Sales - Large Enterprise (WORKS FROM HOME, NY, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Develops and ensures attainment of new sales/revenue and margin growth for strategic accounts which contribute to the company’s bottom line. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base in the assigned area, and contributes to the development of training and educational programs for customers and Account Directors.

The Main Responsibilities

Formulates account strategies to grow the business and the relationships within large accounts. Develops new business opportunities with partner companies with complementary technology. Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action. Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.
Develops and maintains account plans and detailed financial forecasts. Conducts accurate sales forecasts, and achieves sales targets.
Develops and executes sales plans such as sector strategies, hiring plans, territory management systems, and compensation plans.
Oversees and participates in programs that ensure the attainment of expense objectives, and will recommend programs to control and correct budget overruns.
Owns several key sales support processes which may include opportunity and forecast management, the overall sales process, territory/customer-prospect module management and sales certification.
Supports and develops initiatives across Sales and the company primarily focused on sales productivity and efficiency. Expands opportunities into untapped product portfolios and develops sales propositions.

What We Look For in a Candidate

Knowledge, Skills or Abilities

•   Bachelor's degree or equivalent combination of applicable education and experience required; MBA or related graduate degree preferred.
•   Demonstrated sales management experience (at least 5-6 years) in telecommunications sales and sales leadership experience.
•   Business/financial background is helpful.
•   Exceptional strategic planning, account management and contract negotiations skills required.
•   Experience is consultative sales techniques and account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies.
•   A track record for consistently exceeding revenue goals.
•   Success leading and managing sales teams
•   Proven ability to hire, manage, mentor and motivate successful, solution oriented sales teams.
•   Strong record in developing and assigning geographic territories and customer/prospect modules.

Basic Qualifications

• Minimum skills required to perform in this role.
• Bachelors Degree and 8 years of relevant job experience with similar essential duties

Preferred Education, Skills and Experience
•   Experience: 10+ yrs
•   Education Level: Bachelor's Degree
•   Field Of Study: Telecommunications, Sales/Marketing, or similar
•   Attention to detail with good organizational capabilities.
•   Ability to prioritize with good time management skills.

Compensation

Location Based Pay Ranges:
$150,087 - $200,109 in these states: NJ.

Learn more about Lumen's:

What to Expect Next

#LI-BJ1

Requisition #: 338119

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate II (WORKS FROM HOME, WI, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

• Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve
• Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics
• Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates
• Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales
• Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion
• Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans)
• Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes
• Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins

What We Look For in a Candidate

•   Experience: 3+ years customer success or account management experience
•   Education Level: Bachelor's Degree or equivalent work experience
•   Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity
•   Excellent communication and interpersonal skills with ability to build relationships within customer accounts
•   Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf
•   Technical aptitude to learn data networking technologies, products, and features
•   A high level of accuracy and attention to detail with good organizational capabilities
•   Ability to interpret customer data points and insights, prioritize and respond accordingly
•   Prioritize and manage multiple workstreams and task lists with strong time management skills
•   Ability to quickly learn various software, web-based platforms, and systems in accessing data
•   Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges:

$54,579 - $72,765 in these states: WI.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338700

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Information Security Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a supportive role implementing Managed Security Services (MSS) in a Federal Security Operations Center (Federal SOC) 24x7x365 environment. The Federal SOC function is to provide customers with firewalls, continuous monitoring, protection, prevention, and detection services as well as reporting and incident analysis based on events collected from multiple sources.
This position will be responsible for providing technical support to design and implement one or more of the following services: Panorama Managed Prisma Access Solution with complex BGP routing, Secure Access Service Edge (SASE), Federal Government EIS Services: Managed Firewall, IDPS, End Point Protection and incident response.

The Main Responsibilities

Performs a long-term project leadership role working towards the development of new solutions, processes, tools, systems that have company-wide and possibly industry-wide impacts.
Frequent contact with senior leadership of customers and contractors for the purpose of creating and presenting innovative long-term solutions and managing key relationships. Acts as a resource within the engineering and scientific communities to develop solutions or handle the most complex tasks for which existing methods and procedures may not apply.
Provides consultation and advice to Federal customers, engineers and management regarding work functions, processes, methods, procedures, and tools. Develops and delivers technical and process training, including documentation in areas of expertise and innovative areas of technology.
Maintains an industry-wide perspective on emerging and evolving technologies and implementations, to ensure corporate directions/strategies.
Candidate is considered a SME in 3 or more of the listed security requirements.
If not previously approved, candidates must be willing to submit for a required government suitability clearance up to TS/SCI.

What We Look For in a Candidate

Federal government – for the EIS (MTIPS and MSS) program, provide operational support on the Fortinet and Palo Alto platforms. Coordination efforts with CenturyLink groups (FedNOC, Architecture and Engineering, Program Management, Product and Sales). Networking skills (i.e. – BGP routing background) would be required to be successful in this area. Fortinet and Palo Alto experiences are preferred. Candidates need very good communication skills to prepare MOPs for scheduled maintenance involving multiple support groups.
Managed firewall - expertise with all aspects of firewall and VPN (IPSec and SSL) technology desired. Knowledge on one or multiple platforms (Fortinet, Check Point, Palo Alto, and Juniper) is desired. The Federal SOC MTIPS Architecture is based on Fortinet platform (Fortigates, Fortimanager, Fortimails, FortiAnalyser, FortiAuthenticator and FSSO Agent). The Federal SOC SASE Architecture is based on Cloud Palo Alto Prisma/Panorama.
Desired Expertise but not limited to the areas of stateful packet inspection, address translation, denial of service, URL filtering, content inspection, content reporting, configuration and change management.
Panorama Managed Prisma Access - The Federal SOC TIC 3.0 Remote Worker Architecture is based on Palo Alto Prisma Access and Panorama Integration. Active Palo Alto Networks Certified Network Security Engineer (PCNSE) is required.
Experience of deploying and managing Prisma Access with Panorama.
Experience administrating firewalls policies, analyzing firewall security and traffic logs.
Expert knowledge of IPSEC VPN, SSL Decryption, DLP configuration and troubleshooting.
Experience working with Active Directory Services including ADFS and SAML/SSO integration with Next Generation Firewalls.
Networking expertise on TCP/IP communication and knowledge of common application protocols and how they work.
Proven hands-on experience with information security solutions such as Next Generation Firewalls, remote access and site-to-site VPN technologies, DLP, Data Security, regex expressions, Web Proxy, SSL Decryption and offloading.
Experience working with Juniper and Cisco routers and switches.
Experience of managing and deploying agents and applications on Windows, MACs and mobile devices.
Experience with creating and enforcing Host Information Profile (HIP).
Experience with Linux and automation scripting with Pythons and Ansible.
Excellent incident reporting skills are desired; forensics background is a plus.
The ability to provide consulting, policy reviews, training, security audits and advisories, as well as support for malware/DDoS attacks, internal compromises, and other malicious events will be part of this skill set.
SDWAN remote office implementation experience would be a plus.
Use of any SIEM (Security Incident and Event Manager) application is desired - ArcSight or Splunk administrator experience/exposure is a plus. Ability to develop and implement use cases based on event correlation and specific business requirements is desired. Ability to create reports and dashboard deliverables based on event correlation is desired. Administrator expertise desired for the SIEM platform.
Knowledge of any IDPS applications is desired – Sourcefire, SNORT, and /or Fortinet experience is desired. Event analysis via SIEM or vendor application is desired.
Be part of On-Call Rotation.
Recognized industry Certifications: Required Palo Alto PCNSE and CCNA, CCNP, CISSP, NSE7 would be considered a plus.

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-FP1

Requisition #: 338385

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (LAS VEGAS, NV, US, 89101)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

125 Las Vegas Blvd, NV 89102

3436 Aldebaran Ave Las Vegas, NV. 89102

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: NV

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338468

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR Information Security Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a supportive role implementing Managed Security Services (MSS) and Managed Trusted Internet Protocol Service (MTIPS) in a Federal Security Operations Center (Federal SOC) 24x7x365 environment. The Federal SOC function is to provide customers with firewalls, continuous monitoring, protection, prevention, and detection services as well as reporting and incident analysis based on events collected from multiple sources. This position will be responsible for providing technical support to design and implement one or more of the following services: Federal government (MTIPS, DHS), Managed firewall, IDPS, and incident response.

The Main Responsibilities

Performs a long-term project leadership role working towards the development of new solutions, processes, tools, systems that have company-wide and possibly industry-wide impacts.
Frequent contact with senior leadership of customers and contractors for the purpose of creating and presenting innovative long-term solutions and managing key relationships. Acts as a resource within the engineering and scientific communities to develop solutions or handle the most complex tasks for which existing methods and procedures may not apply.
Provides exceptional support for NextGen Firewalls and UTM features including but not limited to user web filtering, deep packet inspection, intrusion detection.
Provides consultation and advice to Federal customers, engineers and management regarding work functions, processes, methods, procedures, and tools. Develops and delivers technical and process training, including documentation in areas of expertise and innovative areas of technology.
Maintains an industry-wide perspective on emerging and evolving technologies and implementations, to ensure corporate directions/strategies.
Candidate is considered a SME in 3 or more of the listed security requirements.
If not previously approved, candidates must be willing to submit for a required government suitability clearance up to TS/SCI.

What We Look For in a Candidate

Federal government – for the EIS (MTIPS, MSS) program, provide operational support on the Fortinet platform. Coordination efforts with third-party vendors (Fortinet, Juniper) and Lumen groups (FedNOC, Architecture and Engineering, Product and Sales). Networking skills (i.e. – BGP routing background) would be required to be successful in this area. Fortinet experience is preferred. Candidates need very good communication skills to prepare MOPs for scheduled maintenance involving multiple support groups in multiple data centers.
Managed firewall - expertise with all aspects of firewall and VPN (IPSec and SSL) technology desired. Knowledge on one or multiple platforms (Fortinet, Check Point, Palo Alto, Secure Internet Gateway, and Juniper) is desired. The Federal SOC Operation is based on Fortinet platform (Fortigates, Fortimanager, Fortimails, FortiAnalyser, FortiAuthenticator and FSSO Agent). Architectural expertise desired but not limited to the areas of stateful packet inspection, address translation, denial of service, URL filtering, content inspection, content reporting, configuration and change management.
Managed Firewall – Expertise with all aspect of Fortinet Session-Aware Load Balancing Cluster (SLBC) Architecture and operations.
IP Routing and Back Bone Issue isolation – Expertise in BGP routing and back bone issue isolation is critical to the success in the MTIPS and MSS environment.
Excellent incident reporting skills are desired; forensics background is a plus. The ability to provide consulting, policy reviews, training, security audits and advisories, as well as support for malware/DDoS attacks, internal compromises, and other malicious events will be part of this skill set.
Use of any SIEM (Security Incident and Event Manager) application is desired - ArcSight or Splunk administrator experience/exposure is a plus. Ability to develop and implement use cases based on event correlation and specific business requirements is desired. Ability to create reports and dashboard deliverables based on event correlation is desired. Administrator expertise desired for the SIEM platform (FortiAnalyser and Splunk).
Knowledge of any IDPS applications is desired – Sourcefire, SNORT, and /or Fortinet experience is desired. Event analysis via SIEM or vendor application is desired.
Linux RedHat Server Administration is considered a plus.
Recognized industry Certifications: CCNA. CCNP, CISSP, NSE7, would be considered a plus.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-FP1

Requisition #: 338395

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sales Reporting - Manager Finance (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Finance Manager at Lumen, you will oversee a team of analysts managing the monthly sales close process and reporting global sales data accurately and on time. You will manage the sales data mart to align with reporting guidelines and work with IT to handle production processes, development activities and reporting tools. Your role includes contribution towards strategic planning, updating sales definitions annually, improving processes, driving continuous improvement, and overseeing the sales reporting function. You will coordinate with Sales, Sales Operations, FP&A, Accounting, and Sales Compensation teams, and support research on sales reporting matters.

Work Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Manage end-to-end Sales Reporting close processes with understanding of order entry/billings systems, data governance, corporate data warehouse architecture, reporting marts, reporting dashboards, sales definitions, and sales compensation impacts. Global annual sales KPI exceed $200M across multiple CRMs and over fifteen order entry systems. Key KPI for business performance with senior leadership scrutiny.

Co-develop and maintain global sales reports, reporting tools, and KPIs ensuring accuracy, reliability and performance.

Collaborate and drive critical cross-functional reporting projects across partners in FP&A, Sales, Operations, Sales Compensation, and IT (Plan and drive production support, testing, and development-related issues). Manage and build high performing teams; hire and retain the right talent in the right roles; set goals, delegate work, hold reports accountable; develop and empower direct reports to make decisions and act. Work closely with FP&A on alignment to budget/quota process.

Demonstrate Company’s values (High level of integrity and dependability with strong sense of urgency within results-oriented technology team), maintain a positive open demeanor, encourage different points of view, move team forward through change; provide timely information; communicate context for business decisions; recognize accomplishments; foster teamwork and collaboration

Ability to effectively manage multiple responsibilities and projects, some under tight time restraints.

Excellent written and verbal communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

Desire to learn AI and apply to business processes. Technical proficiency with data manipulation and analysis using tools like SQL and Excel.

What We Look For in a Candidate

8 years of experience in technology, telecommunications or related industries.

Bachelor’s degree in Accounting/Finance, Business, Management, Computer Science, or IT.

Skilled in managing daily/monthly production close activities and driving operational efficiencies in fast-paced environments.

Expertise in sales KPIs, sales compensation planning, business operations, financial acumen (accounting principles, SOX policies, auditing, and Data Warehouse systems), and SQL-based data management/mining.

Proven ability to interact with technical teams to develop and support enterprise-level solutions.

Strong communication, collaboration, project management, and problem-solving skills.

Advanced proficiency in Microsoft Suite.

Understanding of AI concepts and ability to apply in business setting utilizing Microsoft Copilot and other AI tools.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-HR1

Requisition #: 338080

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Field Technician (BURNS, OR, US, 97720)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and ﬁber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig & ﬁx), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of DSL, bonded DSL and POTS services. Combination tech supporting central office network maintenance, 911, radio tower & installation/repair including local enterprise/design services. Single tech town with closest IR tech 1 hour away.

Location and Schedule

This is a full time position located in Burns, OR. The regular schedule is Monday - Friday 8am - 4:30pm. Schedule may also include possible overtime, nights, weekends and holidays, along with rotating pager duty. Based on the business needs.

The Main Responsibilities

Analyzes and troubleshoots basic technical problems or issues.
Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL).
Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.
Performs Central Office work as required to meet customer commitments.
Connects wires and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
Work with telecom color-coded wires and cables.

What We Look For in a Candidate

At least six months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI. Experience connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
Knowledge of basic electricity, as it relates to telecommunications which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
Ability to complete designated amount of work in a specified timeframe, adjusting work assignments or schedules to meet changing work-related priorities or demands.
Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet, work in confined spaces (e.g., attics, crawl spaces, utility holes,) and ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 75 pounds.
Ability to perform job activities outdoors in all weather conditions.
A valid State driver’s license with a current satisfactory driving record, CDL preferred.
Ability to work varying shifts and hours including possible mandatory overtime, weekends, and holidays.

Compensation

Pay Ranges

Minimum hourly rate: $13.25
Maximum hourly rate: $35.98

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (Network Tech)

#LI-CS2

What to Expect Next

Requisition #: 337924

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Solution Architect, Fiber, ILA, and Micro Edge (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Architect to join our Pre-Sales Solution Engineering team to help our customers define the next generation of optical and amplification architectures needed for unlocking maximum value from their fiber investments in support of accelerating AI demand. This role will support hyperscaler, cloud, and technology companies as they expand their networks to meet the demands of AI-driven architectures. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, and the space, power, and cooling requirements critical to ILA and micro edge data center solutions.

As a Solution Architect, you will collaborate with sales, product, and engineering teams to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation network infrastructure.

Location and Schedule

This is a Work From Home position available from any US-based location. Schedule is typically daytime business though flexibility is required depending on business and customer needs. Travel may be up to 30%.

US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Design & Innovation

Customized solutions to meet the unique needs of hyperscaler, cloud, and technology customers.
Innovate optical architectures and fiber-based solutions to enhance performance, scalability, and efficiency.
Develop detailed designs for fiber planning, installation, and integration. Optimize space, power, and cooling configurations to maximize reliability and sustainability.

Pre-Sales Support

Partner with sales teams to engage with customers and understand their technical and business needs.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations.
Respond to RFPs, RFIs, and customer inquiries.
Act as a trusted technical advisor.

Collaboration

Work closely with product management to provide feedback on market needs and drive the development of new offerings.
Collaborate with network engineering and operations teams to ensure seamless transitions.

Technical Leadership

Serve as a subject matter expert. Mentor junior team members and contribute to knowledge-sharing initiatives.

What We Look For in a Candidate

Education & Experience

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
7+ years of related experience.
Track record of large-scale network deployments.

Technical Skills

Deep knowledge of optical networking technologies.
Expertise in fiber planning, installation, and testing processes.
Strong understanding of space, power, and cooling for ILAs and high density data centers.
Proficiency in network design tools and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia).

Soft Skills

Exceptional communication and presentation skills.
Strong customer-facing skills, with a consultative approach to problem-solving.

Preferred Qualifications

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure.
Certifications in optical networking or data center design.

Compensation

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338622

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director I - Channel Mgr - MI (WORKS FROM HOME, MI, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Account Director I - Channel Management assumes Leadership of the Partner’s experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share.

This role identifies, recruits, and manages an assigned account base of indirect sales telecommunications and technology partners to generate revenue by executing channel programs. The Account Director I is responsible for selling new and existing company products and services, targeting business to business clients through the assigned channel partners.

The Main Responsibilities

•Partner Engagement – New partner activation, dormant partner reactivation, relationship building
•Drive inflight sales opportunities with Partner/Customer/Internal teams
•Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers.
•Create account plans and strategies to win new business from existing customers.
•Solution pricing review and negotiation
•Develop sales in designated account base by working with partners to identify new sales opportunities.
•Responsible for Funnel, Promo, Spiff and Deal reviews
•Define solution design, Pricing strategy, Marketing and Finance engagement for customer deals
•SFA opportunity creation and Funnel Management
•Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet and exceed quota requirements.
•Manage and serve as the escalation path for end customers and partners to ensure superior customer experience.
•Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training.
•Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process.

What We Look For in a Candidate

•7-9 years of related experience, preferably in the Indirect/Partner space
•Proficient understanding of the company’s products and network capabilities
•Valid driver license as role may require driving to customer and/or partner meetings.
•Ability to travel an average of 25%

Preferred Qualifications:
•Reside in Michigan.
•Bachelor’s or master’s degree in business, marketing, or related field with 7-9 years of related experience.
•Proven success of building strong relationships and partnerships.
•Advanced understanding of company’s products and network capabilities.

Compensation

Location Based Pay Ranges:

$89,870 - $119,826 in these states: MI

This is a quota-bearing position with a target Sales Incentive bonus in addition to salary.

Learn more about Lumen's:

Benefits

Requisition #: 338633

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager Program Management (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position will be responsible for managing the people, priorities, business solutions, and processes that support a specific Business Unit's Portfolio of IT work. In this case, it will support Mass Markets, but could be used in other orgs as well.

Location and Schedule

This is a Work From Home Position in the United States.

The Main Responsibilities

• People Manager: 5+ direct-reports responsible for carrying out daily tasks to drive successful intake, organization, approval, hand-off, and prioritization of BU-sponsored IT Capital requests.
• Oversee the priorities: collaborating with portfolio manager to ensure key BU leaders (VPs) are aligned on top-level priorities for all major IT Capital work requests.

•   Supervise the Business Solution Manager role to ensure delivery of quality business solutions that align with business unit priorities, and effectively partner with IT Solution team to handoff for execution.
•   Drive monthly updates to leaders, while evaluating new priorities for discussion and placement in an overall priority list. Govern priority updates to all working teams (BU and IT) to ensure readiness for IT execution and delivery.
•   Coordinate with execution team leaders (Directors/Managers) on necessary changes to process that will drive progress.
•   Deliver updates to all BU and IT impacted teams on a regular basis via virtual roadshows and electronic delivery methods.

What We Look For in a Candidate

Minimum Qualifications:
•   Bachelor's degree in business management, process management, or a combination of education and experience.
•   6-8 years of experience with business program management with a proven track record of managing successful teams.
•   3 years of experience with business program management in the Lumen/Mass Markets organization.
•   3 years of experience working in a cross-functional, multi-organizational, team environment - must be able to organize and lead cooperative efforts across organizational boundaries.
•   Basic understanding of LEAN and continuous process improvement principles.
•   Experience managing business priorities for an entire business unit, across multiple brands and leaders.
•   Must possess a general understanding of Lumen/Mass Markets' end-to-end program lifecycle.

Preferred Qualifications:
• Lean/6-Sigma Green/Black Belt Certification.
• Master’s degree in Business Management or Process Management.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-EP2

Requisition #: 338687

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Cloud Security Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a skilled and experienced Lead Information Security Engineer with extensive cloud experience to join our Cyber Defense Engineering team. The ideal candidate will have a strong background in cloud security and a deep understanding of securing cloud environments. This role involves designing, implementing, and managing security measures to protect our organization's cloud infrastructure and data.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Architecting, design, implement, and manage security solutions for cloud environments.
Develop process and methods for monitoring and responding to security incidents and alerts in the cloud.
Conduct security assessments and vulnerability scans of cloud infrastructure to assess control compliance.
Develop and maintain security policies, procedures, and documentation for cloud security.
Lead Collaboration with other IT teams to ensure comprehensive security measures are in place.
Provide technical guidance and support to other team members.
Stay up-to-date with the latest security trends, threats, and technologies related to cloud security.

What We Look For in a Candidate

Bachelor's degree in Information Security, Computer Science, or a related field.
Minimum of 5 years of experience in cloud security and/or Cloud architecture.
Experience in analyzing and engineering security controls within multi-cloud architectures (e.g., AWS, Azure, Google Cloud Platform).
Experience in scripting and automation for cloud security control configuration, deployment, and monitoring
Experience with employment and integration of both native and 3rd party security tools and technologies such as SIEM, firewalls, WAFs, IDS/IPS, and endpoint protection.
Excellent problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Relevant certifications such as AWS Certified Security – Specialty, Microsoft Certified: Azure Security Engineer Associate, or equivalent are preferred.
Experience in compliance and frameworks.
Candidate must possess or be willing to pursue applicable professional/technical certifications such as CCSP.

Compensation

Location Based Pay Ranges:

#GSS

Learn more about Lumen's:

Requisition #: 337697

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Backend Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The ideal candidate will be a key member of the STEPN organization. They will implementing best practices and guidance for building first in class software solutions by utilizing cloud native technologies.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

• Advanced software engineering using modern software languages and architecture patterns
• Up-to-date knowledge of current trends in software development and cloud native technologies
• Developing enterprise RESTful web services in REST the latest patterns
• Developing various data persistence frameworks leveraging SQL, Graph and No SQL solutions as appropriate
• Maintaining and resolving issues in a highly complex integration architecture
• Leveraging CI/CD pipelines as part of DevOps platforms to deliver code into test and production
• Following up with application owners and solution architects to resolve issues as needed
• Participating in and being a member of a multi-location, global software development team
• Mentoring others in various technical areas, including business processes implemented in the team's applications and the creation and delivery of designs and solutions in accordance with architectural direction.
• Engagement in all aspects of the software development life cycle, including requirements review, design, coding, code reviews, testing, deployment, and warranty support.
• Collaborating with others in the application of principles, theories, concepts and use of software methodologies, tools, documentation processes, security protocols, and test procedures to successfully deliver projects.
• Contributing to design and architecture solutions for telecommunication workflow and order management systems. Assist with evaluation of future state technologies.
• Working with Software Analysts, Scrum Masters/Team Coaches, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.

What We Look For in a Candidate

• Significant software engineering experience using Java.
• Significant experience with integration technologies including REST and GraphQL Services, micro-services patterns, Open API specifications.
• Understanding of enterprise databases including Postgres, Graph Databases and Mongo
• Ability to write and understand complex SQL queries, relational and non-relational data models
• Experience with data structuring standards including XML, JSON, and YAML
• Proficient in writing services used by complex front-end UIs using Angular / React Frameworks
• Knowledge of code versioning tools such as Git and GitHub
• Automation tools including Maven, Jenkins
• Experience with containerization technologies to include Kubernetes and Docker
• Effective communication, interpersonal and analytical skills
• Ability to work in a highly collaborative and empowered environment
• Self-starter, can-do attitude within a fast-moving business and technical environment
• Strong problem-solving skills, time management, and oral and written communication skills
• Demonstrated history of software development roles with expanding responsibilities and corresponding successful deliveries over time
• 5+ years professional experience with a bachelor’s degree in computer science, Information Systems, or related field, or equivalent education and experience.

• FedRAMP knowledge preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338760

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Client Support Manager I (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role serves as customer advocate enriching customer experience through customer lifecycle. Support structure is primarily response-oriented to customers’ needs and highly active. Focusing on the mid to lower tier customer segment with higher churn tendencies, efforts include growing revenue through renewals and mitigating churn through responding to customer needs. While majority of daily activities is reactionary, there are “Select” accounts (i.e. Top Biller) identified (1 to 3 per module) requiring some proactive support.

The Main Responsibilities

Essential Duties:

Prioritize and effectively manage customer requests and inquiries throughout lifecycle resulting in revenue retention and customer churn reduction
Perform internal bill reviews on all revenue impacting orders validating services match order and contract; initiate a billing disputes as necessary and support downstream credits accordingly
Monitor and assist in managing Early Term Liabilities (ETL’s) waivers, ensuring ETL customer charges are valid and accurate
Negotiate credits directly with customers while representing company’s best interests and working within financial guidelines; provide necessary approval for business decision credits
Provide assigned customers service inventories and spend as requested
Communicate with account team and customer regarding renewal opportunities and re-rates, clarify and appropriately message customer options while minimizing revenue writedowns
Validate customer contacts and encourage customer to complete relationship surveys
Assess customer risk (i.e. leverage internal churn score) while offering appropriate customer treatment minimizing churn tendencies

For “Select” customers only:

Support customer onboarding through promoting and influencing customer to self-serve through customer handbook and portal, educate customer on account team and internal contacts
Single point of contact for life-cycle events: When customer has questions regarding their account, general day to day questions, their CSM should be who they call
Conduct inventory service audits for customers
Facilitates Customer Business/Service Reviews by working with the account team to provide an overall review of the account based on the customer’s needs; work to resolve any concerns that come from the review
Advocate on-net migrations by initiating customer conversation and promoting benefits of on-net services
Review Service Assurance process and provide escalation lists; available for any escalation needs throughout our relationship to enable continuity of your overall services

What We Look For in a Candidate

Knowledge/Skills/Abilities (General Business Skills):

General knowledge of marketing principles and processes.
Good Phone Skills
Conflict Management/Dispute Resolution
Conversation skills/Interpersonal Skills
Oral and Written Communication Skills
Active Listening
PC Skills

Education/Experience:

Bachelor’s Degree in Business or Telecommunications preferred.
Demonstrated success in telecommunications sales to end-user customers, including strategic and large business customer using relationship management and system sales concepts.

Compensation

Location Based Pay Ranges:

$52,920 - $70,560 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$55,566 - $74,088 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$58,212 - $77,616 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-BJ1

Requisition #: 338808

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Developer - UI (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The ideal candidate, will be a key member of the STEPN organization. They will implementing best practices and guidance for building first in class software solutions by utilizing cloud native technologies.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

Partners in an Agile Scrum team environment to design, develop, code, test, debug, and support in production of new software or enhancements to existing software
Works closely with business partners and technical staff to create solutions that meet business and technical requirements
Collaborates with product developers in a fast-moving agile team to define and implement effective and efficient automated tests
Documents own work to promote transparency and reuse
Builds unit test cases, debugs integration issues, and deploys emergency patches as needed
Actively participates in the code-review process
Prioritizes and handles multiple concurrent projects and efforts
Makes clear, specific commitments to deliver results on schedule
Accountable for successfully completing assignments or tasks on schedule

What We Look For in a Candidate

Significant software engineering experience in writing complex front-end UIs using Vue.js / React
Significant experience with integration technologies including REST and GraphQL Services, micro-services patterns, Open API specifications.
Experience with data structuring standards including XML, JSON, and YAML
Knowledge of code versioning tools such as Git and GitHub Automation and build tools.
Effective communication, interpersonal and analytical skills
Ability to work in a highly collaborative and empowered environment
Self-starter, can-do attitude within a fast-moving business and technical environment
Strong problem-solving skills, time management, and oral and written communication skills
Demonstrated history of software development roles with expanding responsibilities and corresponding successful deliveries over time
5+ years professional experience with a bachelor’s degree in computer science, Information Systems, or related field, or equivalent education and experience.
FedRAMP knowledge preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338756

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St., Building A, Ft. Myers Fl 33916

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338421

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Business Systems Solutions Analyst II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Job Summary
Responsible for defining, developing, and improving process at a strategic domain or value stream level. Responsible for the development, implementation, administration, and measurement of unified process improvement initiatives. Collaborate across resources to ensure the domain or value stream level processes align with end to end and cross functional processes.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

Job Description
• Analyze, define, and own processes at the enterprise level, including the definition of process owners, metrics and roadmap of key gaps and improvement areas.
• Identify and implement process improvement and execute on continuous process improvements through metrics and scorecard reporting.
• Provide functionality and process walk-throughs of current and future state processes.
• Collaborates with enterprise program leadership and business domain leadership to design and implement future state processes that achieve program goals, and end-to-end process re-engineering objectives.
• Accountable for analyzing, defining, documenting, and owning current and future state processes and related roadmaps and process performance metrics.
• Analyze and solve for basic to moderately complex functional and cross-functional dependencies. Creates Use Cases to model desired outcomes for systems and process to address based on applicable operational scenarios.
• Analyzes program/project objectives to establish effective success measures via operational performance, desired outcomes, and the customer experience.
• Establishes goals, baselines, and reports performance throughout the project lifecycle. Implements control plans to ensure the business is effectively monitoring solutions for sustained improvement and compliance.
• Provides executive level leadership with project status reports, feedback, and analysis, including early warning indicators of projects risks and mitigation plans. Effectively identifies and manages project stakeholders at all levels to prepare organizations for change, understand and mitigate resistance, and develop and implement communications plans.
• Conforms with enterprise standards by ensuring that processes are properly named and documented, and approved artifacts are used to ensure consistent approach, consumption, and application of best practices.

What We Look For in a Candidate

Preferred Qualifications
• Bachelor's Degree in a related field or applicable years of experience
• 1-2 years of business process improvement or project management experience
• Experience with Based applications; Design, ASR, Activations and/or Technical background
• 6+ years of professional experience in Telecommunications, Program Management, as a Process Architect; or similar experience.
• Proven expertise with process or policy development and documentation.

Compensation

Location Based Pay Ranges:

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-DL1

Requisition #: 337380

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead- Business Operations and Risk Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead/Business Operations & Risk Manager plays a critical role in driving process excellence and risk-informed decision-making across the Sales organization. Reporting to the Director of Business Operations, this role leads full-service program management for business performance tracking, reporting, and Rhythm of Business (RoB) reviews. In addition to RoB responsibilities, this role will lead efforts in identifying, assessing, and reporting on business risks, ensuring that leadership has the insights needed to proactively manage operational and strategic risks. The role will also support sales goal definition and tracking, while enhancing cross-functional alignment and operational efficiency.

The Main Responsibilities

Lead the end-to-end RoB process, including data collection, synthesis, reporting, and action tracking.
Serve as a liaison between Sales and Finance to ensure alignment on performance metrics and risk exposure.
Develop and maintain a business risk register, identifying key operational and strategic risks across Sales functions.
Conduct risk assessments and scenario analyses to inform leadership decision-making.
Design and deliver risk and performance dashboards for executive reviews, including Monthly Business Reviews.
Partner with cross-functional teams to implement risk mitigation strategies and monitor effectiveness.
Facilitate operational and risk-focused meetings with stakeholders to ensure timely follow-up and accountability.
Drive continuous improvement in business operations processes, with a focus on risk reduction and efficiency.
Support the goal-setting and tracking process for the Sales organization, integrating risk considerations.
Provide executive-level reporting and insights on business performance and risk posture.
Additional duties as required by the business.

What We Look For in a Candidate

Minimum: Bachelor’s Degree and 3+ years of related business operations management experience.
Proven experience in sales, sales operations, business operations, finance, or marketing operations within a complex GTM environment.
Strong analytical skills with the ability to synthesize complex data into actionable insights.
Familiarity with risk frameworks and reporting tools (e.g., Power BI, Tableau).
Possesses strong leadership skills and exhibits managerial courage.
Excellent collaboration and effective listening skills.
Strong attention to detail and superior organizational skills.
Proven ability to present information to various levels in organizations.
Understanding of project management.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-HE1

Requisition #: 338764

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Systems Engineer - Federal (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments. The candidate will need to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. The candidate is expected to be a self-starter and can work independently with little to no supervision. The environment is fast-paced and includes working directly with the customer.

The Main Responsibilities

The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
Advanced knowledge of Ansible; ability to create roles and playbooks independently. The candidate will have experience integrating external Gitlab and Github roles/collections into team environment.
Provide rapid operational support, troubleshooting, and resolution to production equipment.
Deploy, configure, and administer systems in Google Cloud Platform.
Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud Platform.
Support and troubleshoot Kubernetes clusters and containers.
Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production.
Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
Install new/rebuild existing systems running on Linux-based operating systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems.
Operational knowledge of system products like Opensearch, Postgres, Juniper, Palo Alto, Grafana, AWX, Graylog, and Zabbix.
Maintain existing applications by fixing, upgrading, and adding functionality as needed.
Quickly develop new applications as the need arises. These applications should follow appropriate best practices.
Develop and execute test plans and procedures based upon system security and functional requirements verifying that the system remains operational and there are no regression issues.
Mentor teammates by helping them learn new technologies where needed.
Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
Travel required based on hardware refresh requirements or adding in new capabilities.

What We Look For in a Candidate

5+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting.
5+ years with automation in Ansible, Puppet, or Chef.
3+ years of Kubernetes experience including developing helm charts and deploying applications on Kubernetes.
3+ years with Google Cloud Platform or other cloud service provider.
Knowledge and experience should include computer network operations, network access and protection techniques and technologies, security, encryption, and cross domain solutions.
Available 24/7 for Network Outages and Maintenance window work.
Ability to work with coworkers and customers to troubleshoot technical problems.
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-EL1

Requisition #: 338410

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A pivotal role in the APAC Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Provides mentoring, training and escalation support to the Security Analysts. As a Senior SOC Analyst, you will learn how to work with various platforms including SIEM, SOAR, EDR, NDR, CNAPP, UEBA and OT platforms to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

Support Hour: Office Hour Work (may change to shift work)

The Main Responsibilities

Monitor, triage and response to alerts for client security events detected on the various monitoring system.
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products.
Research and implement customer generated change requests for MSS products.
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
Manage technical workload and engage Incident Response Analysts and management
Inclusive of serving as the technical escalation by the L1 SOC Analyst
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
Present as technical expert delivering solutions to clients, internal business and third-party vendors.
Develop enhancements to existing solutions, promote creation of new tools, processes and applications such as alert fine-tuning, create, review and/or update of existing SOPs
Directly support, train and mentor the Security Analysts.
Participate in company sponsored job related activities plus training to further develop your management and technical skills.

What We Look For in a Candidate

2-5 years of professional work experience in Information Security with SOC environment
Relevant security certifications (e.g. CompTIA CySA+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Fluent in both Japanese and English
Strong understanding of threat landscape and expert analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience with public Cloud infrastructure providers (e.g. AWS, Azure, GCP) and understanding of cloud concepts like VPC, IAM roles, IaC, Containers and Orchestration, CI/CD, etc;
Knowledge/experience of networking (TCP/IP, HTTP, DNS, SMTP, etc) and firewalls (e.g. Fortinet, Cisco, Palo Alto, Checkpoint, Juniper);
Working knowledge of Log Management/SIEM (e.g. CrowdStrike, Fortinet, Splunk, Microsoft Sentinel, Google) and Endpoint Detection and Response (CrowdStrike, SentinelOne, Microsoft) and Cloud Security;
Exceptional customer service skills with working ITIL experience
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;

Advantages:

Knowledge/experience of Operational Technology (OT) Security (e.g. Clarity, Armis)
Programming and scripting skills (e.g. Bash, Python, Perl, Powershell);

Compensation

What to Expect Next

Requisition #: 338714

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD PROJECT MANAGER - PUB SEC (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a hybrid Engineer/PM/CCM role. The incumbent will work under the direction of the IPTS PM but also support APAC engagement in Japan and pre-sales efforts. The position will be customer facing and engage in support of the complete life cycle of all IPTS program orders in Japan. This involves pre-sales site surveys, development and implementation of technical solutions, and sustainment. The incumbent will meet directly and in person with DISA’s Japan Field Offices at least quarterly to assess customer satisfaction and identify process improvements to enhance customer satisfaction.

The Main Responsibilities

PMO:

Have sufficient Project Management experience to support the following.
- Work closely with Japanese customers, vendors, and internal IPTS team members to ensure smooth implementation and support of services
- Assist with status reporting of assigned orders
- Coordinate site access requests and test scheduling

Engineering/Sales:

Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, and technical workshops
Internal feedback loop to sales, PMO, carrier management teams regarding customer experience, product features/functionality, and service implementation/management.
Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services)
Ability to lead & engage in complex discussions with internal ecosystem, driving solutions & outcomes with sales, product & engineering
Understand the intra-Japan network architecture as well as the subsea network outward touch points with adjacent landmasses

APAC:

Coordinate updates for enterprise customer orders with regional and local Lumen APAC stakeholders.
Drive customer orders to meet delivery dates and increase monthly installed revenues for Japan and rest of APAC.
Collaborate with regional Lumen APAC Sales teams to support sales of Lumen products and services in APAC.
Leverage PM skills to lead local projects in Japan for business and customer requirements.

What We Look For in a Candidate

Be fluent in Japanese (Level 1)
US citizen living in Japan
PMP or equivalent of 2 years PM experience
Have or able to achieve a Secret Clearance

Compensation

What to Expect Next

Requisition #: 338812

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Field Technician (TILLAMOOK, OR, US, 97141)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities.

Location and Schedule

This is a full-time position located in Lincoln City, OR. or Tillamook, OR. The schedule is Monday - Friday, 8am - 4:30pm

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.19
Maximum hourly rate: $34.78

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Customer SVC Tech)

#LI-CS2

Requisition #: 338173

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lead Software Developer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Software Developer will directly impact the business by swiftly designing and implementing software solutions. The candidate's work will have a great impact on the business by swiftly designing and implementing software. They should enjoy creating frameworks that simplify user access to complex environments.

The Main Responsibilities

The candidate would have to be:
Proficient in Ansible, Elastic Stack, Zabbix, and Python
Experienced with Gitlab CI/CD and Git
Skilled in VMWare, Kubernetes, Nessus, and Linux Administration
Strong background in LDAP / AD
Practical experience with firewalls, switches, and other network and security elements
What We Look For in a Candidate
Experience with DevOps or infrastructure as code.
Familiarity with languages like Python, Golang, Java, Scala, Ruby, PHP, or Perl.
Proficiency with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Comfortable using web frameworks like Nginx, Django, or Rails.

What We Look For in a Candidate

6+ years of experience and a Bachelor's Degree.

TS/SCI poly required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 338407

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Field Technician (NORFOLK, NE, US, 68701)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance, you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Consideration will be given to individuals with field experience and basic telecom, electrical, low voltage, or HVAC skills.

The Main Responsibilities

Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
Analyze and troubleshoot basic technical problems or issues.
Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines with the assistance of the test center or other designated employees.
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating their service needs and recognizing and suggesting additional/alternative services as appropriate.
Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration.
Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends, and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.

Compensation

Minimum Hourly Wage $15.07
Maximum Hourly Wage $40.26

Learn more about Lumen's:

#LI-CS2

Requisition #: 337617

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Sr Lead Information Security Engineer (Python) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a highly skilled Senior Lead Information Security Engineer with expertise in Automation, API Security, Cloud Computing, Networking, and Virtualization to join our Security Architecture & Engineering team. This role involves building security solutions to protect Lumen customers and infrastructure from advanced security threats.

The ideal candidate will certify architecture designs, engineer complex software and APIs, create implementation guides, and coordinate with security operations teams. They will design, deliver, and support low-level engineering designs, as well as automation and virtualization improvements within existing and new virtualized cloud infrastructure environments. This role requires a deep understanding of software automation, API design, cloud delivery, system scaling, virtualization technologies, and best practices in information security.

Additionally, the role involves recurring collaboration with Product Management, IT, Architecture, Engineering, and Operations teams to provide subject matter expertise on various aspects of the business and solutions delivered to them.

Location

This is a work from home position within the US.

The Main Responsibilities

Security Engineering researches evaluates, engineers, develops, troubleshoots, and supports solutions and infrastructure for the company’s Managed Security portfolio.
Technical Documentation and Test Procedures: Defines and executes repeatable test procedures, creates technical documentation, applies security controls, and delivers scalable standards.
Solution Design: Responsible for independent engineering design, collaborating with Product Management, Product Development, Architecture, and Operations staff on complex security solutions.
New Capabilities: Provides input regarding multivendor network, compute, virtualization, and security infrastructure capabilities and future possibilities to conceptualize new products, features, and innovations.
Improve Processes: Assesses operational processes to identify opportunities to optimize, enhance, automate, or secure.
Security Infrastructure Support: Provides guidance to other teams for ongoing scale, management, and monitoring of deployed solutions.
Lifecycle Management: Provides information and recommendations to other teams for supporting all platform lifecycle management.
Vendor Relations: Develops partnerships with key equipment suppliers, communicates requirements, guidance, and vision to develop, implement, and support security solutions.

What We Look For in a Candidate

Required Qualifications: U.S. Citizenship, eligibility to obtain a U.S. Government personnel security clearance.

Masters degree in Computer Science, Engineering, or related field, or 8+ years of related experience.
Python coding experience: 10+ years of professional experience(Perl, C, Rust, Java).
Security Certifications: CISSP, CISM or CISA
Security infrastructure engineering, scaling & deployment.
Cloud deployment experience, with a focus on service resiliency, scaling, security & networking.
In-depth understanding of cloud platform infrastructure, networking, storage, and platform services and proficiency in cloud-native tools, virtualization and orchestration.
Cloud Certifications: AWS/Azure/GCP
Network & Switching: BGP, GRE, VLAN, IPSec, VPN, VxLAN, MPLS
Advanced knowledge in cryptography and compression
Advanced Virtualization Performance: eBPF, XDP, CUDA
DevOps/QA: SonarQube, OWASP ZAP / Burp Suite, Junit / Selenium
Cloud & IaC: Pulumi, Chef / Puppet / SaltStack
DevSecOps: Cloud/Container security, software BoM, scanning, fuzzing, static analysis
Observability: ELK Stack, Splunk, OpenTelemetry

Preferred Qualifications:

Federal/DOD accreditation, FISMA, DCID, NIST policy framework, Security infrastructure engineering, cloud deployment experience, cloud platform infrastructure, networking, storage, platform services, cloud-native tools, virtualization, orchestration.

Compensation

Location Based Pay Ranges:

#LI-MG1

#GSS

Learn more about Lumen's:

Requisition #: 337872

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

What We Look For in a Candidate

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

Compensation

Location Based Pay Ranges:

$54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338786

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Accountant II (POZNAN, PL, 61871)

About Lumen

The Role

The Lumen Accountant II on our Expense team will contribute their accounting knowledge and business experience to closing the general ledger, including preparing journal entries, variance analysis and reporting results while gaining valuable experience regarding our product and service offerings and their associated margins.

Additional opportunities include enhancing internal controls, streamlining and automating procedures, and challenging the status quo to create an efficient, tech-savvy environment. You will be part of a team that is responsible for Lumen’s Expense accounting and reporting.

Location: Poznan, Poland

Benefits: annual bonus, private health care, Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, Company Social Benefits Fund, working abroad policy

The Main Responsibilities

Contribute to the monthly close process, including preparing journal entries, variance analysis, and reporting.
Prepare reconciliations of General Ledger accounts.
Perform monthly database management and reconciliation of large data sets (“Big Data”)
Partner with various internal teams such as Operations, FP&A, and Margin Assurance on problem resolution and process improvements.
Support financial statement audits.
Ensure accurate and timely accounting for specific Margin accounting areas.
Identify and implement improvements to reporting and processes.
Collaborate with FP&A, Operations, Product Finance, Revenue, GL, IT, Margin Management, AP and Network Expense Invoice Processing / Dispute teams, to analyze and report results.
Maintain internal control integrity and related SOX documentation and compliance.
Develop presentations for management and other internal stakeholders regarding financial results.
Create and/or maintain standard operating procedures (SOPs) for all tasks performed and review SOPs to identify opportunities to streamline and automate processes.
Assist with Ad hoc analysis and research as needed.

What We Look For in a Candidate

Required

Bachelor’s degree in accounting and relevant experience.
Minimum 2 years of related experience and advanced degree preferred.
Must have the ability to interact with various other groups and levels within the company.
Must have the ability to deal with large volumes of data and be savvy with various data systems and reporting tools.
1-2 years of experience working with large public company ($1B+ in revenue).
Excellent verbal and written skills.
Advanced/Expert Excel skills.
Proficient in Microsoft Office.

Preferred

CPA license preferred.
SAP experience preferred.
Telecommunications industry preferred.
Advanced/Expert SQL, Access, Hyperion Essbase, Oracle, or similar database tools.

What to Expect Next

Requisition #: 338752

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Customer Engagement Shared Svcs Assoc I (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Overview We are seeking a dedicated and proactive Customer Engagement Associate to join our dynamic team. The ideal candidate will manage inbound requests from various internal and external customers, ensuring a seamless experience throughout the entire customer lifecycle. This role is critical in maintaining customer satisfaction, retention, and overall success.

The Main Responsibilities

•   Manage Inbound Requests in high volume: Efficiently handle and resolve inbound requests from customers and internal teams via CTA’s, phone, email, and chat.
•   Manage Inbound Requests in high volume: Efficiently handle and resolve inbound requests from customers and internal teams via CTA’s, phone, email, and chat.
•   Customer Negotiations: Quote preparation and customer presentations to facilitate and process, Customer Bill Reviews, Move, Adds, and Changes.
•   Customer Training: Conduct self-serve training sessions and provide resources to help customers maximize the use of our products and services.
•   Customer Onboarding: Lead new customers through the onboarding process, ensuring all steps are clearly communicated and completed in a timely manner.
•   Conduct First Bill Review with Customers to verify accuracy and submit requests to internal billing groups for any discrepancies as early in the process as possible.
•   Account Management: Maintain regular communication with customers to ensure their ongoing satisfaction and address any concerns.
•   Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating complex situations to the appropriate teams as necessary.
•   Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with cross-functional teams to implement changes.
•   Documentation: Maintain accurate and detailed records of customer interactions, opportunities, issues, and resolutions in the CRM system.
•   Collaboration: Work closely with sales, product, CS peer partners, service delivery, and support teams to ensure a unified approach to customer success.
•   Performance Metrics: Track and report on objective key results (OKRs) related to customer success and satisfaction.
•   Customer Escalation Assistance: Assist in resolving escalation situations through various phases of the customer lifecycle.
•   Complete all required training activities in a timely manner without additional follow-up.
•   Complete proactive nurturing touchpoints with customers with current, anticipated, or recent negative interaction with Lumen to sustain and correct for a long-lasting relationship between customers and Lumen.
•   Monthly KPI expectations

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

What We Look For in a Candidate

Experience: Minimum of 2 years in customer success, account management, or related role.
Education: Bachelor’s degree in business, communications, or a related field preferred.
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving: Strong analytical and problem-solving abilities.
Customer Focus: Passion for delivering exceptional customer service and driving customer success.
Technical Proficiency: Comfortable using CRM systems and other customer management tools.
Team Player: Ability to work effectively in a team-oriented environment.

Compensation

Location Based Pay Ranges

$46,800 - $62,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$49,219 - $65,625 in these states: CO HI MI MN NC NH NV OR RI
$51,563 - $68,750 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-JB1

Requisition #: 338776

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Facilities Specialist (WORKS FROM HOME, CO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

CTAP (Cable Transfer Administrative Process) Facilities Specialist

What we do – CTAP Facilities Specialists are engaged on engineering work orders and repairs when copper and fiber cable cuts, transfers, section throws, etc. need to occur. CTAP provides critical support to ensure all working circuits are identified to maintain continuity of service for our customers.

Location and Schedule

This is a full time Remote – Work from home position. Schedule may include varying shifts and hours including possible mandatory overtime. Typical schedule may be 7:00am to 3:30pm or 8:00am to 4:30pm.

Must live and work from within one of the followin states: AZ, CO, ID, IA, MN, NE, NM, ND, OR, SD, UT, WA, WY.

Show Less

The Main Responsibilities

Review and interpret engineering work orders to determine action required on planned cable cuts and transfer projects.
Review, interpret and work with information on construction work prints.
Use the following systems and sites when performing analysis for Copper and Fiber cuts/section throws. NBIE, WFA-C, JDS, TIRKS, LFACS, WMS, Ops Console, Google Maps, SWITCH, NMADB
Works closely with technicians, engineering, testers, field supervisors, Structure Load, and other departmental employees to ensure service affecting work is being or was accomplished by the committed due date.

Create a GCR in Ops console to initiate action with change management.
Follow up with technician, tester, field supervisor or other departmental employees to ensure service affecting work is being or was accomplished by the committed due date.
Handle inquiries regarding completion dates and job progress with other departments.
Build and coordinate cable cuts and transfers with other departments to assist in meeting established service dates, preparing revisions as necessary.

What We Look For in a Candidate

Must be able to prioritize multiple projects and perform under strict deadlines.
Multi-tasking experience in a fast-paced environment, prioritizing and completing work tasks with speed and accuracy.
Working knowledge of computer software systems, utilizing multiple window screens, e-mail and web-based applications.
Working knowledge of MS Excel.
Broad knowledge/understanding of how provisioning and repair systems work/flow together from beginning to end.
Must have strong communications skills such as probing, asking detailed questions to understand and problem solve to reach resolution.
Ability to provide efficient, quality service to both internal and external customers.
Experience with problem solving and utilizing analytical skills to review, correct and resolve record discrepancies.
Ability to primarily perform work duties sitting or standing at a workstation utilizing a computer and telephone or headset for extended periods of time.
Ability to work varying shifts and hours including possible mandatory overtime.

Preferred Qualifications

At least six (6) months experience in the last 4 years working in Lumen systems such as NBIE, WFA-C, JDS, TIRKS, LFACS, WMS, Ops Console, Google Maps, SWITCH, NMADB.

At least six (6) months experience in the last 4 years interpreting/reading engineering or construction job prints and engineering equipment orders or schematics.
Previous experience as a STLD SAT, Facilities Specialist, or as an Engineer.

Compensation

Pay Ranges

Minimum hourly rate: $15.67
Maximum hourly rate: $41.43

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Facilities Specialist)

#LI-CS2

Requisition #: 338162

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Sr Logistics Mgmt Specialist-Public Sector (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Sr. Logistics Management Specialist-Public Sector, you will perform fulfillment activities associated with picking, packing, and shipping daily. Manage all equipment and supplies inventory as needed for item and order packing. Perform all transactions in the warehouse management system. Aptitude to master and perform all functional and systems tasks related to receipts, returns, repair, outbound, and cycle counts, and be well-versed in end-to-end warehouse operations. Skill to train employees and new hires on systems and processes when required and operate as an informal lead on the warehouse floor, directing efficient material flow. Ability to operate as the backup to the warehouse manager when absent. Maintain established productivity standards utilizing metrics to monitor progress in all assigned duties. This role will support several legacy government contracts within the federal space, to include future government contracts. The role will play a vital part of contract and mission success and have direct impact on customer operations.

The Main Responsibilities

Load and unload materials as required, confirming shipments against load Bill of Lading. Open crates, boxes, cartons, and other containers and validate part numbers, quantities, and serial numbers against material pack list. Perform material receipt transactions in SAP system to close open receipt line and show material received in the warehouse. Store received material in storage location and complete SAP system transaction confirming material is stored in an assigned storage location. Identify exceptions such as shipping errors from vendors, and initiate exception process.
Pick orders from daily requisitions and complete SAP system transactions confirming parts, quantities, and serial numbers being removed from on-hand inventory. Verify, pack, and create associated shipment documents and ship orders utilizing UPS WorldShip for parcel shipments or freight carriers LTL shipments. This requires continuously monitoring the queue in the system and occasionally working exceptions through the process.
Perform daily cycle counts and inventory reconciliations matching physical inventory counts to SAP on-hand balances. Review and investigate system variances via SAP transactional history research and make appropriate system corrections/updates to sync SAP inventory balances. Restock/replenish inventory stocking and forward picking locations including warehouse restack and product relocations. Perform all inventory bin transfers and transactional updates in SAP system to complete material movement to final location.
Receive RMA, de-install, and field returns. Validate part, quantity, and serial number against return paperwork and process receipt transaction in the Equipment Return Tool and SAP systems using the determination from the tool to properly receive into Stock, Spares, Excess, or Recycle. Determine and diagnose item or serial number issues and errors impacting system receipt and processing and use notification tool to record and communicate existing issues. Review SAP item transactional history to apply corrective actions or request additional assistance.
Identify and work through exceptions, including system issues, data inconsistencies, and other issues that may come up. This requires interacting with others in the team and with other departments as appropriate.
Train new employees, help other associates troubleshoot issues—whether system or process-related.
Perform periodic on-call after-hours shipment requests. Required to lookup requested items in SAP systems and perform necessary system/order transactions to correctly remove items for shipment. Perform customer service activities including written and verbal communication to resolve customer issues and requests such as order disposition, expedited shipping, freight/parcel issues.
Analyze and coordinate the logistical warehouse functions of the organization, including purchasing, shipping, receiving, inventory, and storage.
Manage the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal.
Oversee and manage logistics, warehouse, transportation, and customer services.
Strategically plan and manage logistics, warehouse, transportation, and customer services.
Direct, optimize, and coordinate the full order cycle.
Liaise and negotiate with suppliers, manufacturers, retailers, and consumers.
Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency.
Resolve any arising problems or complaints.
Supervise, coach, and train warehouse workforce.
Comply with laws, regulations, and ISO requirements.
Prepare and manage the logistics warehouse packing materials budget.
Implement warehouse health and safety procedures.

What We Look For in a Candidate

Requirement’s:

Must be willing and able to receive and maintain a Department of Defense Government Security Clearance.
High School Diploma/Technical Training
3+ years warehouse experience is required, including operating directly in warehouse management systems
Able to operate a forklift, load and unload materials, and have the ability to lift up to 50 lbs.
Motivated self-starter able to lead, work individually or within a team setting, and have the ability to monitor, direct, and work from logical inventory work queues.
Ability to learn systems and processes quickly, and to communicate effectively to address issues
Adept at identifying items by mfg. part number and serial number when applicable.
Strong analytical, conceptual, and problem-solving skills and very good oral and written communication skills.
Flexible in job tasks, and have the ability to perform on-call and call-out duties 24 X 7 on a rotational basis
Proficient in computer systems knowledge and skills, as well as experience with Outlook, Excel, and Word applications
Experienced in warehouse fundamentals including knowledge of best practices, and procedures of material receipt, order fulfillment, RMA returns, and inventory management
Team player with the ability to collaborate effectively with colleagues and other departments
Expert communicator with strong verbal and written communication skills

Preferred

Experienced working in large volume distribution centers
Experienced with SAP and SAP WM systems
Experience and knowledgeable handling telecommunications materials and equipment

Compensation

Location Based Pay Ranges

$51,563 - $68,750 in these states: VA

Learn more about Lumen's:

#LI-DN1

Requisition #: 338657

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Strategic Engagement Acct Executive II (WORKS FROM HOME, PA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Accountable and experienced deployment for all aspects of the engagement as the single point of deal quality, governance and cadence for the customer and the primary interface back into Lumen. Provides leadership across service strategy, service design, commercial framework options and heavy management of service operations across all areas of Lumen services.

The Main Responsibilities

Required to manage larger pursuits and more complex deals with all aspects of the pursuit, plan/prioritize opportunity and account engagement leveraging SET methodologies
Primary presenter when meeting with customer executives and partner with account teams to define pursuit success metrics/solutions/models
Demonstrate experience in opportunity financial performance to ensure project/program viability and profitability
Create and present business cases, commercial models, and architectural solutions to RVP and account teams
Lead Commercial Design Tower, develop commercial/pricing strategy and related models in collaboration with finance
Navigate Lumen Legal, Operations, Finance and Executive business priorities
Escalate internally for Executive, Business Unit, Segment Leader, Account Team for alignment to customer objectives
Identify business risks and collaborate to resolve gaps of Lumen business models with cross functional organization
Lead overall contract negotiations inclusive of business elements, commercials, etc
Present overall solution to Lumen BE Executives, the Deal Quality Assurance committee, and the customer.

What We Look For in a Candidate

Minimum skills required to perform in this role:

8 years of relevant job experience with similar essential duties
The ability to demonstrate translating customer drivers to differentiated value positioning
Internal selling: fostering advocacy and buy-in
Internal and external financial analysis and market acumen
Project/Program management exposure and experience
Service transition planning
Contract negotiation skills

Preferred:

Bachelor's degree or equivalent combination of applicable education and experience required; MBA or related graduate degree preferred.
Demonstrated technical sales experience (at least 8 years) in telecommunications sales and solution leadership experience
Experience leading teams that have sold complex solutions and services
Exceptional strategic planning, solution management and contract/service negotiations skills.
Experience in consultative sales techniques and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.
A record of accomplishment for consistently exceeding sales and revenue goals.
Experience at being a strategic member of sales team who contributes significantly to growth and development of the business.
High energy level and demonstrated drive to succeed.

Compensation

Location Based Pay Ranges

$132,300 - $176,400 in these states: PA

Learn more about Lumen's:

What to Expect Next

#LI-DN1

Requisition #: 338267

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Principal Architect – Service Assurance is responsible for designing, developing, and optimizing IT architecture solutions that ensure high-quality, reliable service assurance for telecom operations. This role involves leading architectural strategies for monitoring, incident management, automation, and predictive analytics to improve network performance and customer experience.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Architectural Leadership: Develop and maintain scalable IT architecture to support service assurance across network operations, ensuring seamless monitoring, automation, and analytics integration.

Technology Strategy: Define IT strategies and roadmaps for service assurance, aligning with industry best practices and emerging technologies such as AI-driven monitoring, machine learning, and cloud-based solutions.

Collaboration & Innovation: Work closely with engineering, operations, and business stakeholders to design innovative solutions that enhance network reliability and performance.

Incident & Problem Management: Design systems that improve fault detection, resolution efficiency, and predictive analytics for proactive issue prevention.

Automation & AI Integration: Drive automation initiatives using AI/ML to optimize service assurance processes and enhance real-time analytics capabilities.

Security & Compliance: Ensure all solutions align with cybersecurity best practices, regulatory requirements, and industry standards.

Vendor & Partner Engagement: Evaluate and collaborate with technology vendors to integrate service assurance solutions effectively.

Data & Analytics Utilization: Implement strategies to leverage big data, AI-driven insights, and network analytics for proactive service improvements.

Lead modernization of legacy platforms through microservices, APIs, and cloud-native technologies.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
10+ years of experience in IT architecture, with at least 5 years in telecom service assurance or network operations.
Deep expertise in service assurance frameworks, ITSM, and incident management solutions.
Strong knowledge of AI, ML, automation, and predictive analytics for network monitoring and optimization.
Proficiency in cloud technologies, APIs, and IT infrastructure architecture.
Excellent leadership, communication, and problem-solving skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338821

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Security Automation - Big Data (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a Senior Information Security Engineer with a passion for automation, efficiency, and cyber threat detection. If you are a developer experienced in security controls, thrive in challenging environments, and are committed to continuous learning, we want to hear from you!

Location

This is a work from home position within the US.

The Main Responsibilities

Collaborate with peers, stakeholders, and cross functional teams to identify, engineer, and implement security automation and orchestration solutions that improve Lumen’s cybersecurity capability and posture.
Continuously identify and implement automation opportunities to improve efficiency and streamline security processes
Apply agile methodologies to drive innovation, adaptability, and rapid responsiveness in security operations.
Work independently and collaboratively, demonstrating strong communication skills to ensure effective coordination across teams.
Develop and maintain key security metrics to measure impact, optimize technologies, and enhance processes.
Ensure compliance with corporate and workgroup processes, including change and outage management.
Participate in on-call rotation, providing critical support and incident response as needed.

What We Look For in a Candidate

Bachelor’s degree in computer science / engineering with three years of relevant experience or master’s degree with two years of experience in security engineering.
Two plus years’ experience with Python, Scala, and/or Java and scripting languages such as RegEx and PowerShell.
Hands-on experience with Hadoop, Spark, Kafka, or other big data processing frameworks.
Understanding of data warehousing, ETL processes, and database management.
Understanding of industry standard incident response concepts and frameworks (NIST Incident Handling, Cyber Kill Chain, etc.).
Understanding of common computing platforms, including Windows (workstation & server), Linux (server), Macintosh (workstation).
Self starter with strong work ethic, capable of thriving in a fast paced, team-oriented environment.
Excellent verbal and written communication skills to collaborate effectively across teams.

Compensation

Location Based Pay Ranges:

#LI-MG1

#GSS

Learn more about Lumen's:

Requisition #: 337694

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Information Security Engineer - Information Assurance (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Information Security Engineer is an essential member of the Industrial Security team, responsible for implementing the Risk Management Framework for systems that support public sector managed services clients.

Candidates must possess a thorough understanding of Public Sector Information Assurance and Compliance Laws, Directives, Policy, Frameworks, Guidance, cyber threats, and security technologies crucial for network protection. They should demonstrate an ability to collaborate effectively in developing strategies and provide advice on advanced security topics pertinent to public sector mandates. Outstanding oral and written communication skills, along with experience in presenting technical issues to a diverse range of audiences, are essential.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

• Serve as ISSM for systems accredited under FedRAMP and FISMA.
• Advise senior management (e.g., Industrial Security manager and director) on risk and security status.
• Collect and manage cybersecurity reporting data.
• Identify and implement necessary security improvements.
• Oversee cybersecurity inspections and assessments.
• Integrate cybersecurity needs into continuity planning.
• Participate in Change Control Board reviews to ensure baseline security safeguards are enforced during development.
• Implement effective security strategies to achieve organizational goals.
• Evaluate how new technologies affect the IT security program.
• Assess noncompliance trends to determine their impact on cybersecurity risk and effectiveness.
• Monitor information security data sources to maintain organizational awareness.
• Conduct information security risk assessments as part of the Security A&A process.
• Help update cybersecurity plans and requirements.
• Develop and maintain security procedures and guidance for network operations.
• Provide cybersecurity requirements for statements of work and procurement documents.
• Coordinate prompt corrective actions for cybersecurity incidents or vulnerabilities.
• Track audit findings and ensure timely remediation.
• Develop and enforce cybersecurity policies and implementation strategies.
• Identify security requirements for IT systems at every life cycle stage.
• Establish remediation plans for vulnerabilities found during risk assessments, audits, or inspections.
• Implement security policies and procedures that support organizational goals.
• Oversee compliance with security configuration guidelines and support ongoing monitoring processes.
• Routinely verify system compliance with applicable policies and regulations.
• Stay current with relevant laws and compliance frameworks, and provide expert guidance to the organization.

What We Look For in a Candidate

Required Skills:

Meticulous attention to detail.
Verbal and written communication skills.
Solving complex, nuanced problems.
Exhibit the Lumen 8 behaviors: teamwork, trust, transparency, clarity, courage, customer focus, growth mindset, and respect.

Education and Experience:

Master’s degree in information assurance or a related field in Governance, Risk, and Compliance (GRC), or equivalent professional experience.
A minimum of 10 years of pertinent experience in information assurance is required.
Possesses extensive expertise in the administration, design, and implementation of security controls, including proficiency in applying methodologies and principles across all levels of security.
Strong oral and written communication skills, collaboration abilities, and experience presenting technical issues to both management and non-technical staff.
Must have current relevant certifications like CISSP, CGRC, CISM, CISA, GSLC, Security+, PMP or CAPM.
Proficient in technology, tools, and process management pertaining to Governance, Risk, and Compliance (GRC).
Broad knowledge of current and emerging technologies in enterprise architecture, focusing on cloud-native infrastructure within a managed services organization.

Security Requirements:

US citizenship required.
The capability to meet the suitability requirements for a GSA public trust position is required.

Compensation

Location Based Pay Ranges:

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338691

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Senior Lead Software Engineer – Service Assurance is responsible for designing, developing, and maintaining software solutions that ensure high network reliability, performance monitoring, and automation in telecom operations. This role involves leading software development initiatives, collaborating with cross-functional teams, and implementing innovative technologies to optimize service assurance processes. We’re seeking a highly skilled and experienced Lead Cloud Engineer to architect, implement, and manage scalable cloud solutions across our enterprise. This role will lead a team of engineers and collaborate with cross-functional stakeholders to drive cloud adoption, automation, and innovation using platforms like AWS, Azure, or GCP.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Software Development Leadership: Drive the architecture, design, and implementation of software solutions for service assurance, ensuring scalability, security, and performance.
Automation & AI Integration: Develop and implement automated solutions using AI/ML to enhance proactive network monitoring and incident resolution.
System Optimization: Improve fault detection, incident management, and predictive analytics capabilities within service assurance platforms.
Technical Strategy: Define best practices for software engineering, code quality, and system reliability within the department.
Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic objectives.
Data-Driven Enhancements: Leverage big data analytics, telemetry, and monitoring tools to optimize network performance.
Security & Compliance: Ensure software solutions adhere to industry standards, cybersecurity best practices, and regulatory requirements.
Mentorship & Leadership: Provide technical guidance to junior engineers, fostering innovation and continuous improvement.
Design and implement secure, scalable, and highly available cloud infrastructure.
Lead cloud migration initiatives and modernize legacy systems.
Develop and enforce cloud governance, security, and compliance standards.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
8+ years of experience in software development, with at least 5 years in telecom or service assurance.
Expertise in programming languages such as Java, C++
Strong understanding of cloud technologies, APIs, and microservices architecture.
Deep expertise in at least one or two major cloud platform (AWS, Azure, or GCP). GCP and AWS experience preferred.
Proficiency in scripting languages (Python, Bash, PowerShell).
Strong understanding of networking, security, and containerization (Docker, Kubernetes).
Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Professional Cloud Architect are a plus.
Experience with AI, ML, automation, and predictive analytics for network optimization.
Excellent problem-solving, communication, and leadership skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338823

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

People and Culture Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for People & Culture Managers who are guided by business needs and human values and drive outcomes by tying the business strategy with HR strategic goals. People & Culture Managers act as a reliable guide and expert on topics related to talent, such as: talent assessment and development, business transformation, and leadership and workforce strategy.

Work Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Serve as the primary HR leader for SLT executive direct reports and VPs .
Build relationships with leaders to offer thought leadership on organizational and people-related strategy and execution.
Understand the business strategy and identify opportunities to increase alignment with the strategy by helping executive leaders identify, prioritize and build organizational capabilities, behaviors, structures and processes.
Align talent strategies Lumen/Org/BU priorities, support effective change management, partner with leaders to drive awareness and adoption of HR programs/processes
Act as a coach in relation to delivering the people strategy agenda.
Analyze workforce trends to model and forecast future labor requirements to support senior leaders in workforce planning and succession management.
Identify trends and talent concerns, recommend data-driven talent strategies at the BU level, use metrics to measure talent strategy progress, conduct and present org diagnostics re: talent and skill needs and priorities
Work with executive business leaders to develop and manage their long-term talent pipeline.
Review key business performance targets and related talent implications with executive business leaders.
Coach leaders to improve leadership abilities, relationships among teams/individuals and interpersonal communications, as well as deliver effective performance feedback.

What We Look For in a Candidate

Strong business acumen, and understanding of the industry
Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy as well as deep knowledge of HR policies, processes (e.g., workforce planning and talent management) and talent management practices
Ability to identify new ways for HR to support the business strategy and develop clear, actionable steps in support of the overall business strategy
Ability to synthesize large quantities of quantitative and qualitative data, recognize trends, tie back to business priorities and develop recommendations based on data analysis
Strong partnership skills and the ability to influence aligned business unit or functional leader
Bachelor’s degree, or equivalent experience
7+ years of experience in a complex organizations

Compensation

Location Based Pay Ranges

$94420 - $118028 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$99390 - $124230 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$104360 - $130448 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$109330 - $136665 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

Requisition #: 338807

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

The Lead Engineer position will require both technical expertise and project management competency. Will be located at a Government location.

Provide on-site support for Government NOC M-F, (0600 -1200)

The Main Responsibilities

Provide necessary coordination, support and technical assistance to the Customer NOC to enable situational awareness of all customer services within Lumen.
The engineer will serve as the interface between Lumen and Government POC regarding planned and unplanned maintenance events, incident response by identifying which Lumen transport circuits are impacted by an event.
Attend daily Government meetings and provide information on maintenance activities and impact on the Government Network
Provide NOC support to apply Lumen transport expertise to ensure trouble ticket accuracy.
Develop strong relationships with colleagues and stakeholders to enhance teamwork, trust and transparency.
Experience in analyzing problems to determine root cause and implementation of corrective actions is required.
Must be able to provide accurate written and verbal communication.
Ability to provide the proactive status of assigned work, ability to estimate the level of effort for future work and accomplish tasks with minimal guidance.
Strong communication and critical thinking skills with the ability to work in collaborative environment.

What We Look For in a Candidate

Education and Experience:

Bachelors degree or equivalent education and experience.

Security Requirements:

TS/SCI
Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

7+ years of related experience.
Strong Communication skills.
Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint).
PMP Certification is a plus, but not required.
Must have a current valid driver’s license.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266.00 - $121,688.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-DN1

Requisition #: 335967

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

The Main Responsibilities

Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation, and approvals of tools and technologies to improve efficiencies, reduce costs and increase customer satisfaction.
Create and maintain reports for patch compliance and system audit data.
Participate in ongoing operational projects.
Provide recommendations for system automation.
Troubleshoot hardware and software issues as they arise. Document issues and associated resolutions to problems.
Participate in OS patch management and coordination.
Develop and test Windows security patch packages.
Troubleshoot Windows OS and Microsoft application security patch installations.
Ongoing maintenance & administration of assigned systems.
Adherence to policies, processes, and procedures within your areas of responsibility.
Assistance with the execution of projects related to areas of responsibility.
Evaluate, build, integrate, test and prepare systems for operational use and patches for rapid remediation and deployment.

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include computer network operations, network access and protection techniques and technologies, software coding, encryption, and cross-domain solutions
Knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
Available 24/7 for Network Outages and Maintenance window work.
Must be willing to work rotating, on-call, and or work after hours as needed.
Candidate must be a US Citizen with an active DoD TOP SECRET/SCI Level clearance

Preferred Qualifications:

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science and experience, or a strong interest in, the cybersecurity field.
5+ years of experience in Information Security, Information Assurance (IA), or Cyber Security programs.
5+ years of experience with system security concepts, system security assessments, threat and vulnerability management, penetration testing, vulnerability assessments, vulnerability mitigation, and/or implementing and managing penetration testing tools.
5+ years of experience in reporting status and recommendations for improvements to either federal government or commercial leadership. Develop and implement patch management methodologies using various automation toolsets
Demonstrated ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, define requirements, present options/recommend solutions, follow-up, and customer focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities

Compensation

Location Based Pay Ranges:
$91,266.00 - $121,688.00 in these states: VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 336688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Accountant (POZNAN, PL)

About Lumen

The Role

The Lumen Senior Accountant on our Expense team will contribute their accounting knowledge and business experience to closing the general ledger, including preparing journal entries, variance analysis and reporting results while gaining valuable experience regarding our product and service offerings and their associated margins.

Location: Poznan, Poland

The Main Responsibilities

• Contribute to the monthly close process, including preparing journal entries, variance analysis, and reporting.

• Prepare reconciliations of General Ledger accounts.

• Perform monthly database management and reconciliation of large data sets (“Big Data”)

• Partner with various internal teams such as Operations, FP&A, and Margin Assurance on problem resolution and process improvements.

• Support financial statement audits.

• Ensure accurate and timely accounting for specific Margin accounting areas.

• Identify and implement improvements to reporting and processes.

• Collaborate with FP&A, Operations, Product Finance, Revenue, GL, IT, Margin Management, AP and Network Expense Invoice Processing / Dispute teams, to analyze and report results.

• Maintain internal control integrity and related SOX documentation and compliance.

• Develop presentations for management and other internal stakeholders regarding financial results.

• Create and/or maintain standard operating procedures (SOPs) for all tasks performed and review SOPs to identify opportunities to streamline and automate processes.

• Assist with Ad hoc analysis and research as needed.

What We Look For in a Candidate

Required

• Bachelor’s degree in accounting and relevant experience.

• Minimum 5 years of related experience and advanced degree preferred.

• Must have the ability to interact with various other groups and levels within the company.

• Must have the ability to deal with large volumes of data and be savvy with various data systems and reporting tools.

• 2-4 years of experience working with large public company ($1B+ in revenue).

• Excellent verbal and written skills.

• Advanced/Expert Excel skills.

• Proficient in Microsoft Office.

Preferred

• CPA license preferred.

• SAP experience preferred.

• Telecommunications industry preferred.

• Advanced/Expert SQL, Access, Hyperion Essbase, Oracle, or similar database tools.

What to Expect Next

Requisition #: 338753

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Account Director II - Federal (WORKS FROM HOME, VA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Come join an exciting, energized and highly successful DoD Sales team. In the last 3 years, this team has achieved over 125%! Established accounts with multiple contract awards that will provide a great jump-off to be successful. The role is focused on the Department of Defense Health and Research Agencies customer module, where Lumen holds several existing contracts and decades-long relationships. US citizenship required as Candidates are subject to a background investigation to obtain a Secrete clearance.

The Main Responsibilities

•   Knowledge of respective Defense Health Agencies and DOD Research/ procurement policies and contract vehicles. 
•   Ability to articulate Telecommunications and Network Solutions competitors, landscape, and industry trends within the Department of Defense. 
•   Demonstrated success winning contracts and business in the Federal marketplace required. 
•   Track record of success developing business within specific DoD branches or FedGov agencies.
•   Familiarity with Department of Defense Agency structures. Existing contacts / relationships a plus.
•   Strategic planning, account management, account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies) and proven contract negotiation skills required. 
•   Ability to use Microsoft Word to create, edit, and share routine documents; Microsoft Excel spreadsheet package to organize, tabulate, and analyze data; and Microsoft PowerPoint to develop presentations. 
•   Ability to articulate the requirements for technical, contractual, commercial and management responses. 
•   Self-motivated and driven leader with a sense of urgency to stay in front of strategic opportunities. 
•   Ability to travel nationally & internationally to customer facilities and industry events, as required.  
•   Ability to professionally manage and grow a significant (SalesForce) funnel of opportunities.
•   Penetrates target agencies/organizations as assigned and other supporting agencies/organizations to uncover longer term opportunities. Broadens and deepens existing customer relationships to gain strategic positioning, retain existing revenue, and attain additional business.
•   Develops proposals for presentation to customers. Coordinates account resources with representatives from marketing, pre-sales engineering, and product management.

What We Look For in a Candidate

• Experience:  5+ years industry specific sales experience.

· Candidates subject to a background investigation to obtain a Public Trust clearance.

• Knowledge and understanding of the telecom industry's competitive landscape.

• Training and experience in consultative sales techniques required. 

•   Possess exceptional written/verbal communications skills, presentation skills, organizational time management skills, and display a strong customer-facing, sales and marketing, and presentation skills. 
•   Experience with Salesforce.com preferred.
•   Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
•   Requires at least 50% or more of time conducting sales activities outside of the office.
•   Candidate must be a US Citizen with ability to obtain a security clearance.
•   Must have a valid driver’s license have a clean driving record.

Compensation

Location Based Pay Ranges:
$118,251 - $157,658 in these states: DC and VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 338195

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager Financial Planning & Analysis- Operating Expense Management (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role is crucial in supporting the leadership team for all corporate groups (Finance and Legal), providing strategic and analytical insight that drive the company’s performance and growth. The multifaceted responsibilities and high impact of this position require a combination of strategic oversight, technical expertise, and collaborative engagement. Success in this role requires strong analytical skills, strategic thinking, excellent relationship-building capabilities, self-motivation, and clear communication skills.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Collaborate closely with business unit leadership to manage the operating expense plan and support ad hoc activities, such as providing scenarios and actionable insights with recommendations.
Monthly close process and readouts to management provide business guidance and understand outlook (risks/opportunities).
Annual budgeting that aligns with corporate targets and understanding underlying details and assumptions for both headcount and non-headcount.
5 – year planning for each corporate executive leader.
Participate in the S4 transition and reporting structure into SAC.
Work with cross-functional teams to drive ongoing process improvements, increasing automation and efficiency.
Manage, develop, and mentor a team of finance professionals.
Must have presentations with an executive lens.

What We Look For in a Candidate

Required

Bachelor’s degree in business, Finance, Accounting, or related field
Strong grasp of GAAP with 5+ years of experience.
Advanced skills in Excel and PowerPoint.

Preferred

Experience with SAP and SAC.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-MB1

Requisition #: 338801

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Planning Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly skilled Senior Planning Engineer with a proven track record in planning and implementing Dense Wavelength Division Multiplexing (DWDM) networks. The ideal candidate will possess the expertise to read and interpret fiber characterization results and demonstrate a strategic mindset to develop comprehensive plans for circuit identification, overbuilds, and grooming strategies. This role requires a self-motivated individual capable of working under tight timelines with minimal supervision.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Initiates projects utilizing the most feasible, practical and economical means.
Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.
Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.
Configures systems to user environments.
Supports acquisition and implementation of hardware and software as well as subcontractor services.
May act as a technical project leader or provide work leadership for other employees.

What We Look For in a Candidate

Required Qualifications

Consulting level typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree.
Proficient in designing, planning, and deploying DWDM networks. Ability to evaluate network requirements and develop robust network designs. Experience with various DWDM equipment and technologies.
Skilled in interpreting fiber characterization results, including OTDR, CD, and PMD testing. Ability to assess fiber quality and suitability for high-capacity DWDM applications.
Demonstrated ability to manage multiple projects simultaneously under tight deadlines. Experience in coordinating with cross-functional teams to ensure timely project delivery. Proficient in project management tools and methodologies.
Strong analytical skills to identify potential network issues and develop effective solutions. Ability to make informed decisions based on technical analysis and business requirements.
Skilled in planning and/or engineering.
Must be capable of handling moderately complex engineering assignments.

Preferred Qualifications

Excellent verbal and written communication skills to convey technical concepts to non-technical stakeholders.
Collaborative approach to work effectively with internal teams, vendors, and customers.
Ability to work independently with minimal supervision.
Self-driven and proactive in identifying opportunities for network improvements.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-PB1

Requisition #: 338524

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have a Career Opportunity for an Account Director Senior. This person will be responsible for leading sales efforts within the Intelligence Community (IC) and peripheral within the Washington D.C. Metro Area selling complex communication solutions (IP, data, cloud, managed hosting, voice, and cybersecurity).

The Main Responsibilities

This person will Identify and develop new sales opportunities, provides product solutions, ensure customer satisfaction, and maintain positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.
Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

7-10 years’ experience working within the Federal sector, with a minimum 5 years sales/business development experience calling on Federal organizations required
Minimum 10 years of Business to Business/Government technology sales experience in Large, Global/Enterprise Accounts
Knowledge of wireline telecommunications technologies and recurring revenue business models
Ability to provide technical briefings to C-Level
Valid Driver’s License and reliable transportation required
TS/SCI with Poly Clearance (active)
Education Level: Bachelor's Degree
Field of Study: Business, Marketing, Sales or similar

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$136,437.00 - $181,913.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-EL1

Requisition #: 335861

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Administrative Assistant IV (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role will be supporting Regional Vice Presidents within Mass Markets Engineering, Construction and Field Operations. Under minimal supervision and acting on own initiative, performs advanced administrative support for executive level managers. Assignments typically involve work of a confidential nature and require extensive knowledge of department, business unit and company practices, policies, and programs. Typically this level of administrative assistant supports large and complex groups.

Location and Schedule

This is a fully remote position open to candidates located anywhere in the United States. The role requires flexibility to support teams and clients across all U.S. time zones, with a primary focus on Pacific, Mountain, and Central time zones.

The Main Responsibilities

Assembles and analyzes information, prepares reports, presentations, manuals, agendas, correspondences and memoranda.
Coordinates activities across departments and possibly business units.
Acting on own initiative, this position will perform administrative support for an executive VP team working in a fast-paced, demanding work environment.
Utilizes critical thinking skills and a thorough knowledge of the business and organization to prioritize advanced level executive administrative work.
Accurately and professionally handles multiple simultaneous high priority issues.

Drives priorities and critical items through task lists and manages short-term and long-term schedules
Coordinates activities across departments
Ensures cross training of other administrative staff for back up support
Organizes and maintains calendars- arranging, coordinating and prioritizing scheduling and logistics
Accurately and professionally handles multiple simultaneous high priority tasks
Accurately and efficiently conducts normal administrative tasks such as processing expense reports, invoice processing, supply orders, meal arrangements, office files, etc. and uses general office equipment
Provides professional visitor greeting, telephone and email coverage – accurate message taking, redirecting calls and emails with warm hand offs where appropriate, and resolving routine and non-routine inquiries
Other duties as required

What We Look For in a Candidate

Bachelors’ degree or equivalent
5+ years’ recent experience working with or supporting a senior executive, or equivalent experience
Proven ability to succeed in a demanding, fast-paced environment, maintaining a strong sense of urgency
Effective organizational skills with focus on confidentiality, accuracy and attention to detail
Excellent verbal and written communication skills
Ability to anticipate and proactively resolve potential issues; demonstrating sound judgement / decision-making
Demonstrates a positive attitude, resourcefulness and maintains composure in high pressure situations
Experience working for a global company; coordinating between various time zones
Able to provide support to a widely dispersed team
Proficient in Microsoft Office products – Outlook, Word, Excel, PowerPoint, etc.
Experience with Zoom, SKYPE and other collaborative meeting forums
Experience with other electronic and web-based systems (such as SAP and Concur) to process invoices, travel arrangements, etc.
Schedule flexibility to work outside of routine hours
Availability for occasional travel to offsite meetings

Compensation

Location Based Pay Ranges:

$48,700 - $65,000 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$51,188 - $68,250 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$53,625 - $71,500 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338787

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Executive (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Executive is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly.

The Main Responsibilities

Build long-term, value-based relationships with decisionmakers and influencers to understand the customer’s landscape and establish loyalty
Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives
Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs
Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
Recognize opportunities for expansion based on knowledge of the Lumen portfolio, partnering with sales as necessary
Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Partner with sales, delivery & support to set proper expectations and ensure successful deployment of solutions and services
Responsible for defining and executing renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins

What We Look For in a Candidate

Experience: 7+ years customer success or account management experience
Education Level: Bachelor's Degree or equivalent work experience
Experience in working with complex, Fortune 500, multi-divisional, international customer
Comfortable presenting, consulting, and advising at C-level and other executives
Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

Compensation

Location Based Pay Ranges:

$86,825 - $115,763 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$91,172 - $121,559 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$95,508 - $127,344 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338694

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry’s best practices, and presenting our product offerings to prospects and customers based on each customer's specific business requirements.

Lumen Solution Engineers work in partnership with our Sales & Customer Success Teams and Partners, leading innovative conversations that help shape the digital growth business strategies of our customers. You will leverage your technical and sales skills to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Main Responsibilities

Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates strong solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
Customer Solution Development: Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs. Ability to complete complex custom designs.
Internal and External Training: Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Contribute to development of technical sales strategy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
Lifecycle / Ecosystem Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

What We Look For in a Candidate

Strong Technical pre-sales and/or consulting experience
Technical sales knowledge across one or more of the following global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services,
Fundamental understanding of Unified Communications
Fundamental understanding in Cloud & Architecture design – AWS, Google Cloud, Azure
Fundamental understanding in Security solutions – SASE, Fortinet, Cisco, Palo Alto, ZTNA and DDOS
Strong verbal, and written communication
Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, partners and customer obessed mentality
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-KS1

Requisition #: 338095

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Architect Federal Special Programs (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for Solution Architect who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing solution engineering role will work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Evolution. Solution Architect design and architect solutions utilizing our technology services platform. The successful Solution Architect must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Solution Architect will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer's specific business requirements. Recommending and proposing solutions to our customers with a goal to become a trusted advisor by highlighting how our products solutions enabling digital business strategies.

TS/SCI with CI poly required.

The Main Responsibilities

Crafts highly complex and custom designs to provide an integrated solution that differentiates Lumen’s services and meets customers’ requirements.
Developing and presenting technical solutions that meet customer needs, including network design and equipment layout.
Assisting the sales team in securing deals by providing technical information, product demonstrations, and presentations.
Leads and attends customer meetings in person and via collaboration tools.
Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
Ability to incorporate Lumen products ranging from network services, edge computing, hybrid cloud, connected security and professional services into customer solution conversations.
Convert designs into quoted solutions while ensuring accuracy for firm fixed pricing.
Keeping abreast of the latest technological trends in telecommunications.
Internal feedback loop to product management, sales and customer success leadership teams regarding the business value, product features/functionality, and service implementation/management.
Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management.

What We Look For in a Candidate

TS/SCI with CI poly required. Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation).
Ten years of experience with technology focused in design, engineering, pre-sales consulting or similar background.
Possess knowledge of Enterprise Architecture and Design with ability to act autonomously across multiple technology areas.
Proficiency of technical solution knowledge across connected security, global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services.
Technical pre-sales and/or consulting experience with a progressive track record of increasing levels of solution complexity and responsibility.
Able to develop relationships and communicate with senior level federal technical staff and line of business leaders.
Strong understanding of WAN/LAN connectivity.
Strong understanding in Security solutions.
Strong understanding in Cloud & Architecture design. Azure, AWS, GCP
Strong understanding in Network Functions Virtualization.
Strong Telecommunications Layers 1/2/3/4/5/6/7
Communication: Ability to independently orchestrate & lead discussions encompassing telecommunications technologies, including network design, architecture and support with clients across many levels including C-level, VPs and Directors within IT.
Sales Ability: Leads discussions with internal stakeholders to construct Total Cost of Ownership & evaluate Return on Investments for large enterprise customers when identifying & crafting customer solutions.
Approach: Highly proactive, consultative, creative and positive with a can-do attitude.
Problem Solving: Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution.
Presentation Skills: Excellent presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences that articulate the business value of the technical solution.
Some Travel required.
Industry certifications are a plus.
Education: B.S. in related field or equivalent work experience in the private sector or military.

Compensation

Location Based Pay Ranges:

$121,559 - $162,068 in these states: CO

Learn more about Lumen's:

What to Expect Next

#LI-DM1

Requisition #: 338359

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

DESIGN ENGINEER (WORKS FROM HOME, TX, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Design Engineer design and architect solutions utilizing our technology services platform. The successful Design Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value. Recommending and proposing solutions to our customers with a goal of becoming a trusted advisor by highlighting how our products solutions enable digital business strategies.

The Main Responsibilities

Support sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle.
Assists with Analyzing and identifying our customer's business and technology objectives, conduct full technical discovery, and architect custom solutions to meet gathered requirements.
Assists with customers, sales, and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience.
Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
Will enhance skills in solution selling and foster proactive, effective communication with customers.
Assists in Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.

What We Look For in a Candidate

Technical pre-sales and/or consulting experience.
Technical knowledge across one or more of the following global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services,
Fundamental understanding in Security solutions, Network Functions Virtualization, Cloud, transport products like Waves, Ethernet, DIA, SD WAN and NaaS and Architecture design.
Fundamental understanding in Cloud & Architecture design – AWS, Google Cloud, Azure, and Data Center designs
Industry certifications are a plus.
Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, partners.
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
B.S. Degree in a related field or equivalent work experience in the private sector or military
2+ years of experience in the technology industry with a focus on pre-sales, engineering, consulting, or similar.
Some Travel required under normal circumstances.

Compensation

Location Based Pay Ranges:

$76,325 - $101,766 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$80,147 - $106,859 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$83,969 - $111,951 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-DM1

Requisition #: 338365

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Active TS/SCI with ability to sit for a Poly. Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.

Additional Preferred Qualifications

Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD.

Learn more about Lumen's:

#LI-EL1

Requisition #: 338853

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director I - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly driven and innovative Federal Account Director I to manage key federal accounts, including the Securities and Exchange Commission (SEC), the Federal Reserve System, and the Federal Reserve Board of Governors (BOG). This position requires managing customers in the assigned accounts with the goal of meeting and exceeding sales targets and growing Lumen’s footprint within these established accounts.

The Main Responsibilities

Key Responsibilities:
Sales Strategy.
Develop and implement an account plan and sales strategy to drive growth within these established accounts.
Leverage prior Salesforce experience to ensure accurate forecasting of sales opportunities to provide funnel management insight.
Customer Engagement.
Build and maintain strong relationships with senior customer leadership and key account partners to drive growth.
Promote key Lumen messages in alignment with customer mission(s).
Account Management.
Efficient management of sales processes.
Support proposal and capture teams on assigned accounts.
Employ strategic account planning to expand services and sales within assigned accounts.
Conduct competitor analysis for winning market positioning.

What We Look For in a Candidate

5+ years of technical sales experience, with at least 5 years of experience selling into federal government agencies. Existing experience with the Federal Reserve and/or SEC is a plus!
Proven ability to manage and influence customer relationships at the senior executive level.
Excellent leadership and interpersonal skills, with the ability to coach, mentor, and lead others.
Exceptional oral, written and presentation communication skills
Highly self-motivated with the ability to work both independently and in a team environment.
Capacity to learn quickly and apply knowledge to develop account expansion plans.
Must reside within a 50-mile radius of Washington, DC.
Growth Opportunities: This position offers growth potential through success-based criteria. If you possess a hunter mentality and the ability to manage existing customer contracts and relationships, you get the best of both worlds – stability and the opportunity to grow professionally and financially. If this describes you – apply!

Compensation

Location Based Pay Ranges

$94,154 - $125,528 in these states: DC MD VA

Learn more about Lumen's:

#LI-EL1

Requisition #: 338863

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Lead Software Engineer – Service Assurance plays a critical role in designing, developing, and maintaining robust software solutions that enhance network reliability, incident management, and service assurance automation in telecom operations. This position involves leading technical development efforts, optimizing service assurance platforms, and driving innovative solutions to improve operational efficiency.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Software Development & Architecture: Design, develop, and enhance service assurance software solutions, ensuring scalability, performance, and resilience.

Automation & AI Integration: Implement AI/ML-driven automation strategies to optimize fault detection, incident management, and predictive analytics.

System & Network Monitoring Enhancements: Develop solutions that improve network reliability, real-time monitoring, and performance optimization.

Collaboration & Technical Leadership: Work closely with cross-functional teams, including operations, engineering, and business stakeholders, to align software solutions with strategic goals.

Code Quality & Best Practices: Establish coding standards, conduct code reviews, and ensure adherence to software development best practices.

Cloud & API Development: Build scalable applications using cloud technologies and API-driven architectures for seamless integration.

Security & Compliance: Ensure all software solutions align with cybersecurity best practices, regulatory requirements, and industry standards.

Mentorship & Knowledge Sharing: Guide junior engineers, fostering a culture of innovation and continuous learning.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
6+ years of experience in software engineering, with at least 3 years in telecom or service assurance.
Strong programming skills in Java. Go and Python would be a plus
Expertise in cloud-based architectures, APIs, building and managing containerizes services and microservices.
Experience with automation, AI/ML, and predictive analytics in service assurance.
Excellent problem-solving, communication, and leadership skills.
Experience in using and managing an enterprise CICD workflow including Github, linting tools and Jenkins

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 338828

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior - Enterprise (WORKS FROM HOME, IL, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Account Director Senior with Lumen, you will be responsible for managing business development activities for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of new business. Accountable for the coordination and strategy on assigned key account(s). You will also be responsible for the overall development and implementation of the account plan.

Location

The candidate for this role must reside in one of the following locations:

Iowa - Any city
Minnesota - Any City
Chicago, IL
Wisconsin in the following cities: Milwaukee, Appleton, Green Bay, Oshkosh, or Madison.

The Main Responsibilities

Identifies, bids on, negotiates, and closes new sales opportunities to meet and exceed established sales and revenue quotas.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Broadens and deepens existing customer relationships to gain strategic positioning as well as retain existing revenue and attain additional business.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities to meet or exceed sales quota requirements.
Demonstrates knowledge of the company's entire product suite.
May have more in-depth knowledge on a subset of products and/or services.
Drives account management responsibilities including solution creation, solution offering, configuration management, order issuance, service delivery, service management, and revenue recognition. Demonstrates a balance of strategic and tactical thought leadership.

What We Look For in a Candidate

10 years of sales experience in the technology or telecommunications industry.
Knowledge and understanding of the telecom industry's competitive landscape.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
At least 50% of time conducting sales activities outside of the office.
Preferred: Experience with Salesforce

Compensation

Location Based Pay Ranges:

$124,037 - $165,375 in these states: IA and WI.
$130,242 - $173,649 in these states: MN.
$136,437 - $181,913 in these states: IL.

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#LI-SJ1

Requisition #: 338647

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Engagement Shrd Svcs Assoc III (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Manage Inbound Requests in high volume: Efficiently handle and resolve inbound requests from customers and internal teams via CTA’s, phone, email, and chat.
Customer Negotiations: Quote preparation and customer presentations to facilitate and process, Customer Bill Reviews, Move, Adds, and Changes.
Customer Training: Conduct self-serve training sessions and provide resources to help customers maximize the use of our products and services.
Customer Onboarding: Lead new customers through the onboarding process, ensuring all steps are clearly communicated and completed in a timely manner.
Conduct First Bill Review with Customers to verify accuracy and submit requests to internal billing groups for any discrepancies as early in the process as possible.
Account Management: Maintain regular communication with customers to ensure their ongoing satisfaction and address any concerns.
Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating complex situations to the appropriate teams as necessary.
Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with cross-functional teams to implement changes.
Documentation: Maintain accurate and detailed records of customer interactions, opportunities, issues, and resolutions in the CRM system.
Collaboration: Work closely with sales, product, CS peer partners, service delivery, and support teams to ensure a unified approach to customer success.
Performance Metrics: Track and report on objective key results (OKRs) related to customer success and satisfaction.
Customer Escalation Assistance: Assist in resolving escalation situations through various phases of the customer lifecycle.
Complete all required training activities in a timely manner without additional follow-up.
Complete proactive nurturing touchpoints with customers with current, anticipated, or recent negative interaction with Lumen to sustain and correct for a long-lasting relationship between customers and Lumen.
Elevated KPI expectations over CEA 1 and CEA II positions
Mentor/Training/Coaching Expectations: Participate in active mentorship for new hires and/or select Customer Engagement Advocates. Training opportunities will be presented to advance presentation and growth for both the individual and team members.
Developing peer-to-peer leadership behaviors.
Subject Matter Expertise: Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all-hands discussions and to leadership.
Project-Based Activity: Engagement in an ad hoc project(s) as required to showcase analytical and/or ability to provide valuable feedback to the CS ecosystem or leadership.
Account-Based Activity: Lead CS Engagement on a high interaction account that requires daily intervention, meetings, customer, and sales-facing requests, etc.
Handles highly complex customer situations and other requests with little to no input or assistance from management or peers.
Leadership Support: Back up when necessary, messaging/supporting leadership message and strategy to peer level.
Create and maintain comprehensive CS materials, including guides, videos, and FAQs.
Identify opportunities to improve CS process and overall customer experience

What We Look For in a Candidate

•   Experience: 5+ years customer success or account management experience.
•   Education Level: Bachelor's Degree or equivalent work experience.
•   Team Player: Ability to work effectively in a team-oriented environment.
•   Excellent communication and interpersonal skills with the ability to build relationships within customer accounts.
•   Ability to proactively solve problems, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf.
•   Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity.
•   A high level of accuracy and attention to detail with good organizational capabilities.
•   Ability to interpret customer data points and insights, prioritize and respond accordingly.
•   Prioritize and manage multiple workstreams and task lists with strong time management skills.
•   Technical aptitude to learn data networking technologies, products, and features.
•   Technical Proficiency: Comfortable using CRM systems and other customer management tools.
•   Ability to quickly learn various software, web-based platforms, and systems in accessing data.
•   Working knowledge of MS Office suite.

Compensation

Location Based Pay Ranges

$56,900 - $76,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$59,850 - $79,800 in these states: CO HI MI MN NC NH NV OR RI
$62,700 - $83,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-JB1

Requisition #: 338762

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Complex Translation Technician (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Consumer Service Delivery Complex/911 Translations provisioning of NPA/NXX updates, establishing/augment/disconnect network and customer trunk groups. Also includes major projects such as NPA overlays, rate center consolidations, switch grooming, collapses and 911 NextGen.

Location and Schedule

This is a full time Remote – Work from home position. Schedule is typically between 7 am and 6pm. May include varying shifts and hours including possible mandatory overtime.

Must live and work from within one of the followin states: AZ, CO, ID, IA, MN, NE, NM, ND, OR, SD, UT, WA, WY.

The Main Responsibilities

Analyze and interpret data, order activity, test results, printouts or other output information relating to Complex Translations work in a 5ESS, DMS100, DMS10 and Ericsson switches.
Process trouble reports, which may include analyzing and routing trouble reports or creating electronic work documents that drive work. Analyze trouble tickets and determine the procedures for correcting conditions, forwarding them to another group as appropriate. Complete trouble tickets with all relevant information on trouble conditions. Issue tickets for dispatch as necessary.
Performs 911 condition 2, condition 3, and condition4 (911) reroutes during the day.
Perform data operations and record keeping in connection with Complex Translations and other reporting systems including entry, cleaning, maintaining and backing up of databases or logs.
Query and maintain records on routing, screening, billing and trunking information. Administer trunk groups, and complete documentation. Finish trunk service orders and post any changes on original assignment. Coordinate and complete call through testing for trouble resolution and new service installation which includes, but is not limited to: researching documentation, mapping translations, testing translations, building test scripts, removing old translations.
Share information and/or coordinate work activities (e.g., restore customer service) with co-workers, other internal or external individuals, groups or entities (e.g., RCMAC, Service Assurance).
Communicate with other offices to refer to or report trouble conditions or to report completions.
Interface with competitive local exchange carriers to test and turn-up new service.
Respond to calls and resolve discrepancies in assignments (e.g., between switches).
Construct trunk groups, charging tables, NPAs, and NXXs. Build software interpretations for custom line and trunk features. Build carrier common blocks, associated routing, route indices, new line class codes and assorted screening.
Prepare after hour cuts using NSP or Connect-VU and work translation orders.
Test, identify, locate, and clear trouble. Analyze feature troubles and determine the source (e.g., dialing troubles).
Place test calls using various CIC (Carrier Interconnect) Codes to verify correct routing for long distance carrier.
Field trouble calls from various work groups. Verify call routing based upon the information received from a trouble ticket. Use ACCESS7 to trap calls and diagnose protocol to isolate/correct trouble on customer repair tickets as well as network outages.
Enable secured features in switches. Implement new software products (e.g., Caller ID, new class features, SS7 upgrades, basic and primary rate ISDN). Perform simple and complex transactions on 5ESS, DMS100, DMS10, Ericsson switching systems, manipulating stored memory of 5ESS, DMS100, DMS10, Ericsson data.
Detect and track changes in potential network trouble and/or alarm conditions.
Interpret technical documents which may include vendor and job specific manuals, circuit descriptions, schematic drawings and other technical materials. Utilize output from digital switches.
Organizational skills. Creation or maintenance of basic Excel spreadsheets. Effective written and verbal communication skills for interaction with marketing personnel, 911 testers, designers, other Lumen Centers, and project teams.
Conference Calls with 911 Design, 911 Testers, SDCs, CSMs, 911 Sales/Service Managers, and Tech Support.
Strong analytical skills, creative problem solving and attention to detail.
Prepare and maintain timesheets and/or work logs. Considering criticality and due dates, identify, prioritize and organize work to be performed.
Provide informal mentoring, coaching and/or training to peers.

What We Look For in a Candidate

Must be able to perform switch translations as described in responsibilities in an Alcatel-Lucent 5ESS, DMS100, DMS10 and/or AXE.
Be able to update records in WFA-C, WMS, WCM, and Dispatch Portal.

Preferred Qualifications:

PSAP Profile, Excel Spreadsheets, PDF files, PowerPoints, ASRs, WFA, TIRKS, RG29 Forms, RG29 Website, NMA, ConnectVu, NSP, Access7, Bluezone, RTAU, WMS, Dispatch Portal, DMS100 911 Tables DMS100, DMS100 Service Order commands, DMS100 SMU builds, DMS100 SLU options, 5ESS 911 Views, and 911 CT Forms. The 911 Translations team performs EM trunk group studies via NetPerfMon tool. SecureCRT to implement OSP migrations in DMS10 small systems. AXE small systems.
911 PSAP Profiles, 911 Reroute Tool, 911 Whiteboard, Complex 911 SharePoint site.
TEAMS, LRM Sharesite, and Tech Support Sharesite for 911 migration information and project tracking.
Understanding 911 Network architecture and how 911 voice and data functions together in NextGen 911 networks.

Compensation

Pay Ranges

Minimum hourly rate: ($15.50)
Maximum hourly rate: ($42.77)

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Complex Translation Technician.)

#LI-CS2

Requisition #: 338639

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lead Software Developer - GIS (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead in the team effort to design, develop, code, test and debug new complex software or significant enhancements to existing complex software. Lead review of input for documentation of new or existing software. Apply existing and introduce new and approved technologies to develop solutions. Lead others in the application of principles, theories and concepts and use of methodologies, tools, documentation processes and test procedures to complete projects. May lead team to select and manage vendor.

The Main Responsibilities

Works with the Technical Director, Technical Architect, App/Web Developer, Database Administrator, System Administrator, Project Management, Account Management and Creative to create best-in-class websites and applications, completing all requirements and meeting usability expectations
Develops and/or maintains a sustainable front-end framework and coordinates with other team members
Partners with Technology personnel to develop creative marketing technology solutions in support of meeting client expectations
Estimates timeline for assigned projects and ensures that work is completed with the estimate given
Provides leadership in the development and implementation of short- and long-term technology plans and related policies and procedures
Takes a lead role in establishing and implementing standards that will facilitate a quality IT infrastructure all clients

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's: