Lumen Technologies

#LI-Remote

#LI-LC3

What to Expect Next

Requisition #: 342349

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (KISSIMMEE, FL, US, 34746)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Customer Service Technician will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities within assigned geographic service areas.

Location and Schedule

This is a full time position located in Kissimmee, FL area. The typical schedule is Monday - Friday 8am-4:30pm. May also include nights, weekends, holidays, and overtime, as well as the possibility of being on call.

The Main Responsibilities

•   Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.
•   Perform maintenance and repair on outside plant facilities.
•   Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV). Locate buried telephone cables.
•   Observe all safety rules and regulations.
•   Assist other Technical personnel in the performance of their duties when requested.
•   Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
•   Actively support sales and marketing related activities.
•   Direct customer facing work and sales referrals.
•   Accountability/dependability (on time and on load when scheduled and serve on call as needed).
•   Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
•   Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills).
•   Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
•   Active Learning (curious seeker of new information and actively works to improve skills and knowledge).
•   Assume all other duties as assigned.

What We Look For in a Candidate

•   Education/experience of High School diploma (or equivalent) or higher.
•   Ability to distinguish colors on facilities.
•   Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
•   Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
•   Basic computer skills including MS Office applications.
•   Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes).
•   Ability to work aloft (e.g. ladder).
•   Ability to work outside in all weather conditions and at various hours of the day/night.
•   Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
•   A valid driver’s license and satisfactory driving record.

Preferred Qualifications:
•   Prior experience as a customer facing telecom operations technician.
•   Basic electricity training/certification or documented equivalent work experience.
•   ADSL installation/repair experience (self/full installs).
•   A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.61
Maximum hourly rate: $34.94

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see Customer SVC Tech II)

#LI-Onsite

Requisition #: 342090

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

ACCOUNT DIRECTOR II (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

Works closely and collaboratively with the regional team members to identify and develop sales opportunities, provide product solutions, ensure customer satisfaction, and maintains positive ongoing relationships within the customers/prospect to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the development, implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers HQ and/or decision making executives in Singapore or SEA in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue.
Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning new high value and strategic enterprise customers to achieve targets
Channel partner network and management in the region.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company’s entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
To manage internal sales business management responsibilities including sales opportunity forecasting, reporting, account reviews and opportunity management.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Be a subject matter champion in Managed Security or Cloud Transformation or Adaptive Networks. Candidates must have a minimum of 2 subjects.

What We Look For in a Candidate

Basic Qualifications:

10+ years of industry sales experience.
Minimum skills required to perform in this role.

Preferred Experience

Experience: 10+ yrs industry specific sales experience. Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months.
To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of managed services.
Ability to open doors with Senior Executives/CXO in the South East Asia market
Applying business and commercial fundamentals and success criteria to inform planning and decision making
Knowledge and understanding of the technology (network, cloud, cybersecurity) industry's competitive landscape.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Requires at least 50% or more of time conducting sales activities outside of the office.

Compensation

What to Expect Next

Requisition #: 342112

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR LEAD TECHNICAL ACCOUNT MANAGER (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The IT Service Delivery Manager is responsible for ensuring the consistent and high-quality delivery of a broad range of IT services to customers, including infrastructure, applications such as SAP, cloud environments, network solutions, and managed security services. This role oversees daily operations, maintains compliance with service level agreements (SLAs), and builds strong customer relationships by pinpointing service challenges and initiating continuous improvement efforts. Key duties include leading regular service reviews, coordinating cross-functional teams, and developing strategic improvement plans and projects within a 6 to 18-month timeframe.

The Main Responsibilities

Supervise the delivery and performance of various technology services, including IT infrastructure, SAP and other business applications, cloud platforms, networking solutions, and managed security services.
Ensure that all customer-facing services consistently fulfill or surpass contractual SLAs.
Manage daily operational processes such as incident, problem, and change management to ensure seamless service delivery.
Conduct weekly and monthly service reviews with customers, including the presentation of SLA dashboards, ticket resolution statistics, response times, and root cause analysis (RCA) reports.
Engage directly with customers to understand operational challenges and areas of concern, document feedback, and identify actionable improvements.
Develop, propose, and oversee improvement plans and strategic projects that align with both customer needs and organizational objectives, with a focus on initiatives to be implemented within a 6- to 18-month period.
Collaborate with both internal teams and external vendors to resolve service issues and maintain continuous service availability.
Maintain thorough documentation of service performance, review outcomes, and ongoing improvement initiatives.

What We Look For in a Candidate

Bachelor’s degree in Information Technology, Computer Science, or a related discipline; advanced certifications such as ITIL or PMP are preferred.
At least five years of experience in IT service delivery management, overseeing diverse technology environments.
Strong understanding of public cloud environments like AWS, Azure.
Comprehensive understanding of IT infrastructure, enterprise applications (including SAP), cloud technologies, networking, and managed security services.
Demonstrated success in managing SLA-driven environments and achieving operational excellence.
Strong analytical abilities to interpret SLA dashboards and performance metrics.
Excellent communication and presentation skills suitable for both technical and non-technical audiences.
Proven leadership and team coordination capabilities.
Customer-focused approach with a proactive attitude toward solving problems and driving continuous improvements.
Experience in project planning and execution, especially in environments involving multiple stakeholders.

Performance Metrics

Achievement rates of SLAs across all managed services.
Ticket resolution and response times that meet established targets.
Timely and accurate completion of root cause analyses (RCAs).
Effective identification and implementation of improvement plans and strategic projects.
Customer satisfaction ratings and feedback collected during service reviews.
Upsell of services in accounts being managed.

Opportunities for Growth

Lead and execute upsellable improvement initiatives and strategic projects.
Drive transformation across technology portfolios and expand the range of service offerings.
Develop expertise in emerging IT solutions and industry best practices.
Advance into senior leadership positions within service management or technology operations.

Compensation

What to Expect Next

Requisition #: 341362

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

LEAD IT SYSTEMS ENGINEER - PUB SEC (HERNDON, VA, US, 20171)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Lead IT Systems Engineer is a Network Engineer responsible for analysis, design, installation, configuration, testing, maintenance, and repair of laboratory network infrastructure and applications with a focus on Layer 2/Layer 3 protocols and technologies to meet customer requirements within applicable standards and regulations.

TS/SCI security clearance required.

The Main Responsibilities

Maintain health of laboratory network equipment, such as switches, routers, firewalls, and networking tools and applications.
Lead technical projects through its entirety: research, conceptualization, feasibility assessment, design, procurement, lab test and evaluation, implementation planning, training, documentation, and transition to the operational environment.
Create technical documents including network drawings, test plans, test reports, implementation plans, and white papers.
Collaborate in the design of the network enterprise including IP address schemes, routing/switching, segmentation, and security.
Serve as Tier III support for an enterprise network operations center through in-depth analysis of complex networking problems.
Provide mentoring and technical/engineering advice to junior engineers.
Knowledgeable in security requirements and techniques for protecting computer systems/networks from attacks, viruses, data tampering, unauthorized system entry, and other emerging threats.
Continue education/training in disciplines necessary to perform duties.
Any other duties as assigned by management.

What We Look For in a Candidate

Qualifications & Critical Skills

Network Engineer, Network Administrator with expertise in Layer 2 and Layer 3 protocols and technologies: IS-IS, BGP/MP-BGP (multi AS) and MPLS routing protocols, Resource Reservation Protocol (RSVP), Label Distribution Protocol (LDP), MPLS Layer-2/Layer-3 Virtual Private Network (VPN), OSPF, Multicast, etc.
IPV4/IPv6 management protocols, Filter Based Forwarding (FBF) Multi-Hop Bidirectional Forwarding Detection (MBFD) Ethernet Operation, Firewalls including Access Control List (ACL), Operation Administration and Maintenance (OAM) Protocol and Network Management with 802.1Q and VRRP/HSRP Certificate Authority Server, ACE/SecureID Server, TACACS+, RADIUS, FTP/SFTP/TFTP, SSH, NTP, SNMP
Proficient with security protocols: 802.1x, IPSEC, MACSEC, SSL/TLS, TACACS+, RADIUS, etc.
Experience with router regression testing.
Experience writing technical documents.
Familiarity with COMSEC practices and cryptographic devices.
Proficient with test tools, e.g. Ethernet test sets, packet captures, protocol analyzers, and the ability to analyze test data.
Computer literate in MS Office apps and MS Visio.
Must possess considerable business acumen.
Ability to quickly adapt to advancing technologies and procedural changes.
Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment.
Ability to work well in a team environment.
Excellent verbal, written and analytical skills.

Technical certifications

CCNA or JNCIA required. CCNP or JNCIP preferred.

Education or Equivalent Experience

Bachelor’s degree in an IT related field and at least six years of experience in enterprise network design.
12 years of experience in lieu of degree.

Other Requirements

TS/SCI security clearance required.
Occasional travel to customer locations for meetings.

Compensation

Location Based Pay Ranges

$145,456 - $193,940 in these states: VA

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342525

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen is looking for a motivated sales individual within Japan to support the growth of its business. Works closely and collaboratively with the sales leader to identify and dvelop sales opportunities and provide solutions in Managed Services including networking, cloud and security.

The Main Responsibilities

Develop and manage relationships with acquired customers in HQ and/or decision making executives in Japan
Develop action plan to cross-sell and up-sell accounts to increase overall total customer spend with the company
Identify and win New high value and strategic enterprise customers to achieve targets
Identify, bid on, negotiate and close new sales opportunities in order to meet and exceed established sales and revenue quotas.
Provide comprehensive account plans and strategies to win new business from new accounts
Demonstrate knowledge of the Company's entire offerings
Provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Provide input to sales management about trends and changes taking place within the customer organization and makes recommendation about future course of action in improving our position with the customer
Be a subject matter champion in Managed Cloud or Managed Security or Adaptive Networks (SDWan, SASE etc). Candidate must have a minimum of 2 subjects

What We Look For in a Candidate

Experience 7-10 years sales experience in managed services business
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months.
To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers.
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 342508

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (BROOKLYN CENTER, MN, US, 55430)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full time position located within the Brooklyn Center, MN and surrounding areas. Work reporting location may be available at most locations within the West metro area. The typical schedule is 7:30am-4:00pm, Monday through Friday, with regular mandatory overtime and the possibility of emergency weekend work as well as nights, weekends, and holidays.

The Main Responsibilities

• Install, splice, and test copper cables for projects, maintenance, and emergency repairs.
• Perform continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd).
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Drive company-provided vehicle, requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Preferred

Experience with copper splicing and main cable repair

Compensation

Pay Ranges

Minimum hourly rate: $16.30
Maximum hourly rate: $43.09

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see Network Technician.)

#LI-Onsite #LI-CS2

Requisition #: 342319

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

SR CYBER THREAT SECURITY ANALYST (MELBOURNE, AU)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a skilled and experienced Threat Hunter to join our growing Security Operations team. The ideal candidate should be a proactive and resourceful individual with a passion for identifying and neutralizing advanced threats to strengthen customer defenses. This role requires a deep understanding of threat hunting methodologies, a strong analytical mindset, and exceptional communication skills. The role is expected to potentially work overtime in the event of responding to Security Incident to accommodate a global 24x7x365 Managed Threat Security Services program.

The Main Responsibilities

Threat Hunting and Analysis

Conduct proactive threat hunting activities across various environments (endpoints, networks, cloud).
Develop and maintain threat hunting hypotheses based on current threat intelligence and organizational risk assessments.
Apply structured threat hunting methodologies leveraging frameworks such as MITRE ATT&CK, PEAK, TAHITI, THMM and Diamond Model to guide hypothesis creation, evidence collection and iterative improvements.
Deep technical knowledge of adversary tactics, malware analysis, intrusion detection and cloud security.

Tooling and Automation

Familiar with EDR/XDR solutions, SIEM platform, data pipeline and threat hunting tooling to detect and disrupt adversary tactics.
Develop custom scripts and tools to automate threat hunting processes and improve efficiency.
Leverage various threat hunting techniques, including but not limited to, YARA rules, IOC analysis, and behavioral based analysis.

Incident Investigation

Analyze security logs, network traffic, and endpoint data to identify malicious activity and potential threats.
Investigate security incidents and provide detailed reports on findings, including root cause analysis and remediation recommendations.
Collaborate with other security teams (incident response, vulnerability management, etc.) to share threat intelligence and coordinate security efforts.

Cyber Threat Intelligence (CTI)

Develop and manage Cyber Threat Intelligence while staying up to date on the latest threat landscape, attack techniques, and emerging technologies.
Map advisory behaviors to ATT&CK techniques and translate findings into actionable intelligence.
Share actionable intelligence with internal teams and external stakeholders.
Present findings and recommendations to technical and executive audiences.

Continuous Improvement

Contributes to the development and improvement of threat hunting strategies, processes and playbooks aligning with PEAK and TAHITI cycles for structural threat hunting.
Develop and maintain a strong understanding of the organization's infrastructure and applications to strengthen awareness of evolving threats and adversary behavior.
Drive maturing of the overall security operations service.

What We Look For in a Candidate

Required

Bachelor's degree in Computer Science, Cybersecurity, or a related field.
At least 3+ years of experience in cybersecurity, with a minimum of 1-2 years focused on threat hunting.
Strong understanding of various operating systems (Windows, Linux, macOS).
Experience with various security tools and technologies (SIEM, EDR, network monitoring tools).
Proficiency in scripting (Python, PowerShell).
Strong analytical and problem-solving skills.
Excellent communication and presentation skills to translate technical findings into business impact.

Preferred

Experience with threat intelligence platforms, feeds and CTI frameworks.
Relevant security certifications (e.g., SANS GIAC, GNFA, GCFA, Offensive Security, etc)
Experience with cloud platforms (AWS, Azure, GCP) and container security is a plus

Compensation

What to Expect Next

Requisition #: 342111

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

ACCOUNT DIRECTOR II (MELBOURNE, AU)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This is a senior & key position within the sales team who will be instrumental in refining and implementing a successful sales strategy to accelerate sales of our Managed Security Services beginning with the ANZ market. The successful candidate will already have strong relationships with key security decision makers in the market which we can leverage to accelerate our sales in this area. He/She will also be able to develop and hold strong relationships with key security decision makers in the market and influence them to consider Lumen MSS solutions for their business needs.

The Main Responsibilities

Develops and manages relationships with customers HQ and/or decision making executives in ANZ market. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Independently execute consultative selling with prospects to identify their gaps and problem statement, strategize with their stakeholders, derive a fit-for-purpose proposition, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire security services offerings especially in Managed Security Services (MSS) and Professional Security Services.
Provides accurate and detailed weekly/monthly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Collaborate closely with the Security Practice in Product Management & Practices team to ensure alignment in our narratives, solutions and portfolio strategy.

What We Look For in a Candidate

Experience 7+ years sales experience in Security Services, preferably with Managed Security Services (MSS) and/or Professional Security Services.
Strategic mindset with excellent business acumen and cybersecurity foundation
Good understanding of Mitre ATT&CK framework, Threat hunting, MAS TRM, NIST and other cybersecurity standards and frameworks.
Good understanding of Australian data privacy act and obligations under APP 1 and 11, CPS234, CPS230, Essential Eight, obligations for reporting cyber incidents to authorities and others.
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the
Prospects business and technology environment and drivers, relevant for the application of network IT services.
Excellent network and access to CSOs / CISOs communities
Ability to open doors with Senior Executives/CXO in the ANZ market
Applying business and commercial fundamentals and success criteria to inform planning and decision making.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 340953

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Senior Technical Project Manager-Public Sector (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
Track and monitor projects from initiation through completion
Prepare deliverables (e.g., status reports to Government, order information, open issues)
Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
Ensure Government commitments and expectations, and project deliverable requirements are met
Promote project management and industry best practices to enhance project success and customer satisfaction
Direct on-time implementation of products and evaluate and maintain progress
Manage resources and processes, and resolve issues to ensure timely delivery
Control installation activities through scope verification, changes, and performance measurements
Monitor progress to ensure critical project targets are met
Identify and anticipate failures and delays based on lessons learned and previous experience
Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
Make recommendations to improve efficiency (schedule and cost)
Evaluate performance measures and direct corrective actions
Develop solutions to meet project milestones
Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
Ensure final documents are complete and delivered as required by the contract
Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
Review and update forecast budgets for program and project related activities
Manage program and project related invoices
Prepare quotes based on pre-established or contract rates
Ensure services are completed and billed according to contractual obligations
Conduct review for completeness and accuracy of services provided and charges listed
Reviews management document deliverables for clarity and completeness
Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
Good communication, organizational, and problem solving skills
Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
Work in a team environment
Some travel may be required

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
Minimum two years of experience; or minimum five years of professional work experience
General experience includes: customer service, project management, network service, and provisioning
Project Management Professional (PMP) certification preferred
US Citizenship required
May be required to meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)
Candidiate must have hold a clearance with the US Government, at the Top Secret/SCI level, with an active Polygraph.

Compensation

Location Based Pay Ranges

$93,092 - $124,122 in these states: VA

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342148

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (MAPLEWOOD, MN, US, 55109)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance of copper. Carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full time position located in the Maplewood, Shoreview, and West St Paul, MN area. The typical schedule is Monday - Friday, 8am - 4:30pm. With occasional Saturdays. May also include possible nights, weekends, and holidays.

The Main Responsibilities

• Install, splice, and test copper cables for projects, maintenance, and emergency repairs.
• Perform continuity, and conformance testing using industry-standard equipment (e.g., TDR, T-Berd).
• Maintain, troubleshoot, and repair copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Work Environment:

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state drivers license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

Supplemental Pay (see APPLICABLE JOB TITLE)

#LI-Onsite #LI-CS2

Requisition #: 342163

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Technician I - Raleigh, NC (RALEIGH, NC, US, 27616)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$42,975 - $57,299 in these states: NC

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342106

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Network Operations (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Manager, Optical Network Operations Center (NOC). The team tasks included optical networking issue trouble response for break/fix and Operational Readiness, working with clients to ensure maximum availability of services. Position daily activities include performance monitoring, load management, process adherence/improvement, problem management, staffing and performance management.

Location and Hours

This position is a remote, work-from-home role based in the United States. The successful candidate must be able to work a schedule that primarily consists of swing and mid shifts, with flexibility to support business and operational needs as required. Availability during evening hours and non-traditional work schedules is essential for success in this role.

The Main Responsibilities

Administers team process and procedure
Develops Goals and Objectives for staff
Executes strategies and tactics to achieve increasing operational productivity and efficiency
Monitors and reports process effectiveness and key performance indicators
Drives consistent, high-quality oversight and trouble resolution for Managed Network DWDM support, customer support, and escalation management.
Implement process improvement strategies for department
Drive client satisfaction through rapid restoration of services
Ensure Successful execution of change management activities
Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives
Executes direction, goals, and priorities within Network Operations
Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards
Support Senior Manager to attain clean, accurate performance reporting and business planning for the department
Manage and monitor workload and development plans for team

What We Look For in a Candidate

Bachelors degree or equivalent education and experience.

Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342125

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Specialized Sales II - NaaS (WORKS FROM HOME, CO, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Specialized Sales II – NaaS role is a strategic, customer-facing position focused on driving adoption of Network as a Service solutions within the Enterprise and Mass Markets segment. This individual serves as a key partner to sales teams, acting as a trusted advisor and change champion to accelerate solution-based selling and uncover new growth opportunities.

This role blends consultative sales expertise, technical acumen, and enablement leadership to influence customer outcomes, shape early-stage opportunities, and strengthen go-to-market execution. The ideal candidate brings a strong ability to connect business objectives with innovative network solutions while guiding internal teams to deliver meaningful customer impact.

The Main Responsibilities

Manage Salesforce funnel, report and manage sales forecast with accountability for results for the seller’s territory
Drive early-stage opportunity development by partnering with sales teams to identify, shape, and advance NaaS opportunities within target accounts
Serve as the subject matter expert for NaaS solutions, aligning offerings to customer business outcomes and strategic priorities
Lead consultative customer engagements to uncover needs, define use cases, and translate technical capabilities into measurable business value
Build and expand relationships with senior and executive-level stakeholders to position NaaS as a strategic enabler
Accelerate pipeline growth by identifying new opportunities and increasing solution penetration across Enterprise and Mass Markets accounts
Deliver sales enablement programs, coaching, and workshops that elevate team capabilities in solution-based and outcome-driven selling
Collaborate cross-functionally with Product, Marketing, and Sales Operations to refine go-to-market strategies, messaging, and sales tools
Support pilot programs and guide customers through onboarding, adoption, and expansion of NaaS solutions
Capture customer insights and feedback to influence product roadmap, improve user experience, and drive adoption
Monitor and analyze enablement and sales performance metrics to continuously optimize effectiveness and impact
Champion organizational transformation by promoting best practices, driving mindset shifts, and strengthening consultative sales behaviors

What We Look For in a Candidate

Minimum

Bachelor’s degree or equivalent combination of education and relevant experience
Experience in consultative or solution-based selling within enterprise or technology environments
Strong understanding of XaaS models and digital technology solutions
Proven ability to engage with senior-level stakeholders and influence decision-making
Experience supporting go-to-market initiatives, pipeline development, and customer engagement strategies
Ability to translate complex technical concepts into clear business value
Strong collaboration skills with cross-functional teams including Sales, Product, and Marketing
Demonstrated ability to drive results in a fast-paced, evolving environment

Preferred

MBA or advanced degree
Experience selling managed services, network solutions, or cloud-based offerings
Background in sales enablement, program management, or business transformation initiatives
Proven success supporting product launches or minimum viable product (MVP) go-to-market programs
Strong strategic planning and solution development capabilities
Experience working as a key contributor within high-performing sales organizations
High energy, adaptability, and a strong drive to succeed

Compensation

Location Based Pay Ranges

$122,298 - $163,061 in these states: AZ, ID, IN, IA, KS, LA, MO, MT, NE, NV, NM, ND, OK, SD, UT, WS
$128,425 - $171,222 in these states: CO, IL, MN
$134,529 - 179,372 in these states:CA,TX, WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342790

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Customer Data Technician-CWA (FARGO, ND, US, 58102)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Are you willing to learn new technologies, provide friendly and knowledgeable solutions to our customers? Join our team as a Technician providing excellence in servicing the customer, selling our products and integrated communications services. What are the advantages to joining our dynamic technical team? Here are just a few - paid training, tuition assistance available, tools, test equipment and a company vehicle you will need to perform your job as well as you will have rapid progressive earning potential and advancement opportunities.

Location and Schedule

This is a full time position, located in Fargo, ND. The typical work schedule is Monday through Friday, with a Saturday rotation. May also include nights, weekends, holidays, and overtime.

The Main Responsibilities

Major Responsibilities of the Position:

Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; perform testing with the applicable testing centers and conduct final acceptance testing with the customer to ensure ready for service.
Troubleshoot customer circuits, network components, and infrastructure from the customerâs premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computer to option higher-level electronic systems and applications, and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.
Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
Install computer interface cards in customer-owned equipment (laptop and desktop computers).
Successfully option/configure customerâs computer hardware and software and install modems.
May reimage PCs and restore hard drives, as well as troubleshoot and repair data terminals and peripheral equipment (e.g., printers).
May manage/assign hardware and/or software assets/requests/ licenses, considering warranty and other information as necessary.
Review, analyze, update, and interpretwork orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
Verify critical dates (in particular plant test date), commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications.
Per customer-initiated order/request, may perform pre-survey to determine availability of equipment and facilities and pretest circuits to ensure that conditioning requirements are met.
In addition, review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
Interact with customers professionally and courteously.
Discuss service and equipment with customer.
Perform specified work.
Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
Identify/explore additional revenue generation opportunities.
Contact control and/or dispatch centers or other designated employees during tour for other assignments or jeopardy resolutions.
Provide information needed to close out work orders or trouble reports by indicating type of work performed, time and material charges, exception codes, field reporting codes and/or other related information.
Use computer or other device to interface with company systems and complete daily workload.
Work with telecom color-coded wires and cables.

What We Look For in a Candidate

Work Environment:

Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Requires a valid state driverâs license and a satisfactory driving record.
Wear safety glasses, hard hat, appropriate safe clothing and follow established safety practices and procedures.
Wear attire that is appropriate for effective interaction with customers.
Work independently with minimal or no supervision.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Training Required in Title:

Pass/Fail training may be required.

Occupational Job information/Requirements:

Job Group: OCA
Job Code:58
Wage Scale: 1
Time-in-title / Location: 30/18
Job Performance and Attendance Record: Satisfactory performance and attendance in present job.

Compensation

Pay Ranges

Minimum hourly rate: $16.12
Maximum hourly rate: $44.48

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see APPLICABLE JOB TITLE)

#LI-Onsite

Requisition #: 342535

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Planning Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Expansion/Market Planner Scope

Lumen is seeking a Senior Planning Engineer to join the Expansion Planning team. The role will focus on Expansion/Market Planning, development of collaborative planning solutions to improve network efficiencies, driving revenue growth, including detailed service delivery plans with physical and network layer designs, maps, diagrams, and cost estimates. 

 The Senior Planning Engineers will drive operational excellence in partnership with internal stakeholders, vendors, and peers to foster continuous improvement while exemplifying Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect. 

The Main Responsibilities

Partner with the Account Team and Solutions Engineers to develop efficient architecture solutions for new customer deals and network expense recovery. 
Develop collaborative planning solutions to aid in the long-term growth of the company from a network advancement and revenue perspective. 
Improve network efficiencies by addressing latency, owned vs leased assets, and deployment of new technology.

Drive revenue growth by identifying new near net assets in high revenue growth areas and expansion markets. 
Create detailed plans providing service delivery solutions to customer or data center locations, including physical and network layer plans, maps, diagrams, and cost estimates. 
Provide support through the implementation stages by performing capital budget/variance management and network design reviews.

What We Look For in a Candidate

Bachelor's degree or equivalent education and 6+ years of relevant experience

4+ years of related experience with a Master's degree

Strong Microsoft Excel skills for data analysis and reporting with demonstrated proficiency in VLOOKUPs and pivot tables

Proficiency in utilizing internal mapping tools for map-based design tasks

Effective collaboration and communication skills with ability to delegate to internal project stakeholders and third-party vendor partners

Preferred Qualifications

Experience with and foundational understanding of internal mapping tools like ArcGIS or comparable for designing within detailed maps and diagrams to depict design plan initiatives

Project Management or Lean Six Sigma certification or demonstrated experience driving process improvement utilizing such methodologies

Compensation

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-Remote

Requisition #: 341760

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Director, Network Research and Development (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As the Senior Director, Network Research & Development, you will lead a small, high-caliber team focused on shaping Lumen’s future network capabilities through disciplined experimentation, technology validation, and long-horizon innovation. This leader will serve as the single-threaded owner for Network R&D, driving a focused portfolio of emerging technology bets that inform future architecture, product, security, and network strategy.

This role is designed for a decisive, technically credible leader who can connect emerging technologies to practical business and network outcomes. The Senior Director will own the R&D charter, govern the portfolio, establish clear decision criteria, and ensure the team remains focused on learning, optionality, and future capability shaping—not near-term roadmap delivery or business-as-usual execution.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Lead the Network R&D function as the accountable owner for long-horizon experimentation, technology validation, and future capability development across emerging network technologies.
Build and lead a lean core team of dedicated R&D talent, including principal-level engineers, architects, and program/portfolio discipline, while flexing capacity through internal SMEs, vendors, contractors, academic partners, and external specialists.
Define and manage a clear R&D charter that distinguishes exploratory research and validation from production delivery, near-term roadmap execution, and business-as-usual architecture work.
Develop and govern a portfolio of R&D initiatives across adjacent, emerging, and frontier horizons, ensuring each initiative has a clear hypothesis, learning milestone, kill criterion, and decision value.
Prioritize investment areas such as quantum networking, post-quantum crypto-agility, next-generation optical and fiber technologies, autonomous networks, AI infrastructure, programmable networks, edge and distributed compute, and advanced security capabilities.
Translate emerging technology trends into practical implications for Lumen’s network strategy, product roadmap, architecture decisions, and future-state operating model.
Establish disciplined intake, review, and reporting mechanisms to evaluate R&D opportunities, track outcomes, and support quarterly governance discussions with senior leaders and investment stakeholders.
Drive strong stop/continue decision-making by quickly ending low-value or non-viable initiatives and reallocating focus toward the highest-potential opportunities.
Partner across Network Engineering, Architecture, Product, Security, Finance, Legal, Procurement, and external ecosystem partners to align R&D work with enterprise priorities and future customer needs.
Protect the R&D team from being pulled into ongoing operational execution or near-term delivery work while maintaining strong connectivity to the teams that may eventually scale or operationalize validated capabilities.
Build a culture of technical depth, curiosity, accountability, disciplined experimentation, transparency, and enterprise-minded decision-making.
Interface with and influence enterprise technology strategy by advising executive leadership (EVPs, SVPs, VPs) on disruptive network trends, industry inflection points, and future-state architectures that may reshape Lumen's competitive position over the next 3–10 years.
Secure alignment across Product, Technology, Security, Finance, and Operations leadership to prioritize and accelerate transformational network initiatives that create new revenue opportunities or materially improve operational economics.

What We Look For in a Candidate

Bachelor’s degree in engineering, computer science, electrical engineering, telecommunications, applied science, or a related technical field; advanced degree preferred.
15+ years of experience in network engineering, network architecture, advanced technology strategy, R&D, product engineering, emerging technology incubation, or a related technical leadership function.
10+ years of experience leading technical teams, senior engineers, architects, or cross-functional innovation programs.
Deep understanding of network architecture, optical and transport systems, IP networking, security, automation, AI-enabled infrastructure, cloud-native platforms, or other advanced network technologies.
Demonstrated ability to evaluate emerging technologies and translate technical uncertainty into structured experiments, decision points, and business-relevant recommendations.
Strong strategic thinking with the ability to connect long-horizon technology shifts to enterprise priorities, customer needs, financial impact, and future network differentiation.
Strong cross-functional influence and executive communication skills, with the ability to engage senior leaders, technical experts, finance partners, vendors, and external research partners.

Preferred Qualifications:

Experience leading R&D, innovation, advanced architecture, emerging technology, lab, or incubation teams within a telecommunications, cloud, infrastructure, security, or deep technology environment.
Exposure to quantum technologies, post-quantum cryptography, QKD, advanced optical systems, next-generation fiber, photonics, AI infrastructure, autonomous networks, digital twins, or programmable network architectures.
Experience structuring technology pilots, proof-of-concepts, vendor co-development efforts, academic collaborations, national lab engagements, standards participation, or startup partnerships.
Strong understanding of intellectual property considerations, vendor partnership models, co-development terms, licensing approaches, or commercialization pathways for emerging technology work.
Ability to represent the organization externally with credibility in technical forums, partner discussions, industry groups, and innovation ecosystems.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI
$192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 342787

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Planning Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Expansion/Market Planner Scope

The Main Responsibilities

Partner with the Account Team and Solutions Engineers to develop efficient architecture solutions for new customer deals and network expense recovery.

Develop collaborative planning solutions to aid in the long-term growth of the company from a network advancement and revenue perspective.

Improve network efficiencies by addressing latency, owned vs leased assets, and deployment of new technology.

Drive revenue growth by identifying new near net assets in high revenue growth areas and expansion markets.

Create detailed plans providing service delivery solutions to customer or data center locations, including physical and network layer plans, maps, diagrams, and cost estimates.

Provide support through the implementation stages by performing capital budget/variance management and network design reviews.

What We Look For in a Candidate

Bachelor's degree or equivalent education and 6+ years of relevant experience

4+ years of related experience with a Master's degree

Strong Microsoft Excel skills for data analysis and reporting with demonstrated proficiency in VLOOKUPs and pivot tables

Proficiency in utilizing internal mapping tools for map-based design tasks 
Effective collaboration and communication skills with ability to delegate to internal project stakeholders and third-party vendor partners

Preferred Qualification

Experience with and foundational understanding of internal mapping tools like ArcGIS or comparable for designing within detailed maps and diagrams to depict design plan initiatives

Project Management or Lean Six Sigma certification or demonstrated experience driving process improvement utilizing such methodologies

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 341761

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (MAPLEWOOD, MN, US, 55109)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full time position located in Maplewood, and Shoreview, MN areas. The typical Schedule is Monday - Friday 8am-4:30pm. Also includes a Saturday rotation. May be required to work weekends, evenings, holidays, and overtime. May also be assigned to work out of town for varying lenghts of time.

The Main Responsibilities

• Install, splice, and test fiber optic and copper cables for projects, maintenance, and emergency repairs.
• Perform dark fiber, reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd).
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Drive company-provided vehicle, requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

#LI-Onsite #LI-CS2

Requisition #: 342346

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

SR SOFTWARE DEVELOPER (Python, AI & Cloud) (MADRID, ES, 28045)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We are seeking an experienced Senior Software Engineer (Python, AI & Cloud) to join our growing team. In this pivotal role, you will be instrumental in designing, developing, and deploying highly scalable and resilient AI solutions and AI Agents within our cloud-native environment.

You will join an international team collaborating closely with colleagues in the United States, requiring regular overlap with US time zones (working hours extending at least until 6:00 PM local time). This is a hybrid position based in Madrid, with an expectation to work from the office approximately two days per week.

The Main Responsibilities

Design, development, and implementation of complex software systems using Python, ensuring high performance, scalability, and reliability in a cloud environment.

Develop robust AI Agents, APIs, microservices, and RAG pipelines to support various applications and services.

Collaborate closely with business partners, architects, and other engineering teams to define technical requirements and deliver innovative solutions.

Drive technical excellence, promoting clean code, test-driven development, and continuous integration/continuous deployment (CI/CD) practices.

Stay abreast of emerging technologies and industry trends, particularly in cloud computing, Python, DevOps, and AI, and advocate for their adoption where appropriate.

Troubleshoot and resolve complex technical issues, ensuring the stability and availability of our production systems.

What We Look For in a Candidate

Bachelor's or master's degree in computer science, Software Engineering, or a related technical field.
7+ years of professional software development experience, with at least 3 years in a senior engineer capacity at a large technology company.
Deep expertise in Python using Fast API is mandatory, with a proven track record of building and deploying production-grade applications.
Extensive experience with cloud platforms (AWS, Azure, or GCP) is required, containerization (Docker, Kubernetes), databases (relational and NoSQL), and messaging queues.
Strong understanding of software engineering best practices, including design patterns, and secure coding principles.
Excellent problem-solving skills, with the ability to analyze complex technical challenges and propose effective solutions.
Strong communication and interpersonal skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.

Preferred Qualifications: 

Well versed with context and prompt engineering techniques
Experience using any vector database like Pinecone / Azure AI Search for AI development.
Experience with multi agentic framework like Pydantic AI / Crew AI / Cloud centric frameworks like Microsoft Agent framework, or AWS agent core for agentic development
Well versed with agentic protocols like A2A, MCP to drive agentic development
Experience with distributed systems and microservices architectures.
Familiarity with agile development methodologies.

What to Expect Next

Requisition #: 342306

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Senior Planning Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Manages network elements for voice and data networks and monitors and evaluates capacity utilization for these networks. Submits capacity triggers as necessary. Forecasts and trends bandwidth growth to produce capacity triggers for bandwidth relief. Develops plans to augment capacity relief as needed.

The Main Responsibilities

Triggers projects utilizing the most feasible, practical and economical means.
Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.
Skilled in planning and/or engineering.
Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
Must be capable of handling moderately complex engineering assignments.
Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.
Configures systems to user environments.
Supports acquisition and implementation of hardware and software as well as subcontractor services.
May act as a technical project leader or provide work leadership for lower level employees.
Excludes those with full supervisory responsibilities.
Requires limited direction and guidance.

What We Look For in a Candidate

Bachelor's degree or equivalent education and relevant experience
6+ years of related experience
4+ years of related experience with a Master's Degree

Compensation

Learn more about Lumen's:

#LI-Remote #LI-CS2

Requisition #: 342292

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Contract Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Lead Contract Manager is responsible for negotiating and acquiring various 3rd Party Fiber/Conduit Agreements related to the Company’s fiber-optic network across North America. They are responsible for managing numerous negotiations simultaneously as well as developing and delivering progress reports and various metrics for the Network Infrastructure Services department within Carrier Relations.

The Lead Contract Manager will also be responsible for mentoring other members of the Contract Acquisition team, ensuring compliance with process, and being the first point of escalation within the team for any questions or issues.

The position requires experience and knowledge of contract negotiations, telecom network planning, project management, and the ability to manage multiple projects with competing priorities. The ideal candidate is detail oriented, a skilled negotiator, excellent communicator, a strong project leader, and has the desire to work in a fast-paced high-pressure environment in support of the procuring of telecom services.

The Main Responsibilities

Acts as OSP project manager for those assigned construction projects within the Contract Manager’s area.
Acts as primary lead for the negotiation and acquisition of infrastructure contracts such as dark fiber agreements, conduit agreements, and splicing orders with third party providers.
Coordinates delivery, acceptance, and integration of infrastructure components with other functional groups.
Forecasts and manages expenditures related to infrastructure contracts and track impact to network expense, operating expense and capital expense budgets.
In cooperation with other functional groups, develops projects related to network expansion (including operation and maintenance) that require third-party asset acquisition.
Obtains quotes and provides estimated costs of various infrastructure components to projects related to building additions or network expansion/integration projects.
Provides infrastructure related expertise as a Subject Matter Expert as needed by the company.
Provides support and expertise for post execution management of various infrastructure agreements to include assembling contract deliverables, proper entry of related data into company tracking and financial databases, payment and analysis of invoices, etc.
Mentors, trains, and provides direction to other Contract Managers on team.

What We Look For in a Candidate

5-7 year experience Project Management OSP with Large customer exposure
A minimum of three years of related experience in a Telecom contract management position with high degree of responsibility
Contract drafting experience, negotiation skills, and knowledge of contract terms and/or paralegal certification
Excellent written and Executive oral communication skills
Ability to summarize key contract issues
A team player with excellent interpersonal skills
Candidate must be comfortable working in a fast paced environment with tight deadlines
Strong computer skills --- proficient with MS Office (Word, Excel), Microsoft Outlook, MS Teams, GIS based mapping tools, and various other multi-media equipment
Experience in telecom outside plant design and/or construction, or network planning is preferred.
Additional experience in business management, financial management or the legal field is preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342554

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Customer Data Technician-CWA (BISMARCK, ND, US, 58501)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full time position, located in BISMARCK, ND. The typical work schedule is Monday through Friday, with a Saturday rotation. May also include nights, weekends, holidays, and overtime.

The Main Responsibilities

Major Responsibilities of the Position:

Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; perform testing with the applicable testing centers and conduct final acceptance testing with the customer to ensure ready for service.
Troubleshoot customer circuits, network components, and infrastructure from the customerâs premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computer to option higher-level electronic systems and applications, and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.
Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
Install computer interface cards in customer-owned equipment (laptop and desktop computers).
Successfully option/configure customerâs computer hardware and software and install modems.
May reimage PCs and restore hard drives, as well as troubleshoot and repair data terminals and peripheral equipment (e.g., printers).
May manage/assign hardware and/or software assets/requests/ licenses, considering warranty and other information as necessary.
Review, analyze, update, and interpretwork orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
Verify critical dates (in particular plant test date), commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications.
Per customer-initiated order/request, may perform pre-survey to determine availability of equipment and facilities and pretest circuits to ensure that conditioning requirements are met.
In addition, review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
Interact with customers professionally and courteously.
Discuss service and equipment with customer.
Perform specified work.
Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
Identify/explore additional revenue generation opportunities.
Contact control and/or dispatch centers or other designated employees during tour for other assignments or jeopardy resolutions.
Provide information needed to close out work orders or trouble reports by indicating type of work performed, time and material charges, exception codes, field reporting codes and/or other related information.
Use computer or other device to interface with company systems and complete daily workload.
Work with telecom color-coded wires and cables.

What We Look For in a Candidate

Work Environment:

Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Requires a valid state driverâs license and a satisfactory driving record.
Wear safety glasses, hard hat, appropriate safe clothing and follow established safety practices and procedures.
Wear attire that is appropriate for effective interaction with customers.
Work independently with minimal or no supervision.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Training Required in Title:

Pass/Fail training may be required.

Occupational Job information/Requirements:

Job Group: OCA
Job Code:58
Wage Scale: 1
Time-in-title / Location: 30/18
Job Performance and Attendance Record: Satisfactory performance and attendance in present job.

Compensation

Supplemental Pay (see APPLICABLE JOB TITLE)

#LI-Onsite

Requisition #: 342537

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Adobe CDP Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This role will lead the long-term strategic planning, optimization and governance of Adobe Real-Time CDP, including integrations with other platforms and data providers across the enterprise. The ideal candidate combines deep technical expertise with stakeholder-enablement experience and a passion for data-driven personalization and AI-enabled marketing.

The Main Responsibilities

Platform Ownership & Strategy

Lead architectural strategy, implementation, and ongoing optimization of Adobe CDP within Adobe Experience Platform.
Define and evolve data governance, identity resolution, and audience segmentation strategies in support of Growth Marketing efforts.
Drive innovation and roadmap development for AI-ready capabilities across the platform.

Cross-Functional Collaboration

Coordinate cross-functional support across other engineers and technical resources using AEP and AEM products.
Foster cross-functional collaboration with Marketing, analytics, IT, and external partners.

Integration & Activation

Oversee integration of Adobe CDP with Salesforce, Customer Journey Analytics, Adobe Journey Optimizer, and external data sources (e.g., Demandbase, ZoomInfo).
Design and implement data ingestion pipelines using Adobe APIs, ETL tools, and native connectors.
Ensure seamless activation of audiences across paid media, owned channels, and CRM.

Governance & Compliance

Enforce best practices in data privacy, security, and compliance (GDPR, CCPA).
Maintain high standards for data quality, schema design (XDM), and identity graph configuration.

Optimization & Personalization

Support Adobe Target implementations for A/B testing, multivariate testing, and automated personalization.
Collaborate with UX, content, and analytics teams to define hypotheses and test variants.
Monitor performance, analyze results, and iterate based on insights.

What We Look For in a Candidate

Required Qualifications

5+ years of experience in Adobe Experience Platform and Adobe CDP.
Proven track record in leading technical teams and delivering enterprise-scale personalization solutions.
Deep understanding of Real-Time Customer Profile, Data Distiller, Segment Builder, Identity Graph, and Activation workflows.
Strong experience with Salesforce integration and third-party data platforms (Demandbase, ZoomInfo).
Proficiency in data modeling (SQL, JSON), XDM schema, and cloud architectures (Adobe Experience Cloud, AWS, Azure).
Familiarity with front-end technologies (JavaScript, HTML, CSS) and tag management (Adobe Launch).

Preferred Qualifications

Adobe certifications (e.g., Adobe Target Business Practitioner, Adobe CDP Architect).
Experience with Adobe Target.
Experience with AI/ML models in marketing use cases.
Knowledge of marketing automation platforms and campaign orchestration tools.
Experience integrating Adobe stack with other enterprise platforms (Salesforce, DemandBase, LeanData).
Working knowledge of API endpoints supporting the individual tools, including both ingestion and feed mechanisms. This is critical for enabling AI-driven capabilities and personalization strategies.
Familiarity with Agile/Scaled Agile methodologies.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342077

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

LEAD CYBER THREAT SECURITY ANALYST (SINGAPORE, SG, 369522)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Threat Hunting and Analysis

Conduct proactive threat hunting activities across various environments (endpoints, networks, cloud).
Develop and maintain threat hunting hypotheses based on current threat intelligence and organizational risk assessments.
Apply structured threat hunting methodologies leveraging frameworks such as MITRE ATT&CK, PEAK, TAHITI, THMM and Diamond Model to guide hypothesis creation, evidence collection and iterative improvements.
Deep technical knowledge of adversary tactics, malware analysis, intrusion detection and cloud security.

Tooling and Automation

Familiar with EDR/XDR solutions, SIEM platform, data pipeline and threat hunting tooling to detect and disrupt adversary tactics.
Develop custom scripts and tools to automate threat hunting processes and improve efficiency.
Leverage various threat hunting techniques, including but not limited to, YARA rules, IOC analysis, and behavioral based analysis.

Incident Investigation

Analyze security logs, network traffic, and endpoint data to identify malicious activity and potential threats.
Investigate security incidents and provide detailed reports on findings, including root cause analysis and remediation recommendations.
Collaborate with other security teams (incident response, vulnerability management, etc.) to share threat intelligence and coordinate security efforts.

Cyber Threat Intelligence (CTI)

Develop and manage Cyber Threat Intelligence while staying up to date on the latest threat landscape, attack techniques, and emerging technologies.
Map advisory behaviors to ATT&CK techniques and translate findings into actionable intelligence.
Share actionable intelligence with internal teams and external stakeholders.
Present findings and recommendations to technical and executive audiences.

Continuous Improvement

Contributes to the development and improvement of threat hunting strategies, processes and playbooks aligning with PEAK and TAHITI cycles for structural threat hunting.
Develop and maintain a strong understanding of the organization's infrastructure and applications to strengthen awareness of evolving threats and adversary behavior.
Drive maturing of the overall security operations service.

What We Look For in a Candidate

Required

degree in Computer Science, Cybersecurity, or a related field.
At least 3+ years of experience in cybersecurity, with a minimum of 2 years focused on threat hunting.
Strong understanding of various operating systems (Windows, Linux, macOS).
Experience with various security tools and technologies (SIEM, EDR, network monitoring tools).
Proficiency in scripting (Python, PowerShell).
Strong analytical and problem-solving skills.
Excellent communication and presentation skills to translate technical findings into business impact.

Preferred

Experience with threat intelligence platforms, feeds and CTI frameworks.
Relevant security certifications (e.g., SANS GIAC, GNFA, GCFA, Offensive Security, etc)
Experience with cloud platforms (AWS, Azure, GCP) and container security is a plus

Compensation

What to Expect Next

Requisition #: 342596

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr Technical Project Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Technical Project Manager within the GCO Front Door is responsible for leading end‑to‑end presales program execution, governance, and cross‑functional coordination for Hyperscaler deals entering CN Operations. This role ensures that opportunities flowing through the Front Door are executed with discipline, visibility, and alignment across Sales, CN Operations, & Delivery.

The Sr Technical Project Manager drives structured multi‑workstream engagement, manages presales risks and dependencies, and ensures that customer commitments are achievable, governed, and operationally executable prior to deal signature. The role serves as a critical connection point between strategy and execution, protecting delivery outcomes while enabling Sales velocity.

The Main Responsibilities

Program Leadership & Deal Orchestration
- Own the overall presales program lifecycle for assigned Front Door opportunities, from intake through approval and readiness to execute.
- Lead structured deal reviews, working sessions, and leadership checkpoints to align scope, timelines, resourcing, and delivery approach.
- Coordinate across multiple workstreams (delivery, engineering, finance, contract, product, field operations) to ensure cohesive execution
Governance, Risk & Issue Management
- Drive Front Door governance standards to ensure disciplined intake, review, escalation, and decision‑making.
- Identify execution risks, delivery constraints, resourcing gaps, or dependency conflicts early and proactively manage mitigation plans.
- Escalate issues appropriately with clear options, impacts, and recommendations for leadership decision‑making.
- Ensure alignment with CN Project Controls for customer commitments, delivery capabilities, and operational capacity.
Cross‑Functional Leadership & Stakeholder Management
- Partner closely with Sales to support deal progression while maintaining delivery integrity and realistic commitments.
- Collaborate with Operations to align financial assumptions, contract terms, and delivery models.
- Serve as a trusted operational advisor to internal partners, providing clarity, structure, and execution confidence.
- Facilitate communication across the CN Presale Team to ensure transparency and shared understanding of program status and risks.
Process Improvement & Scaling the Front Door
- Contribute to the continuous evolution of the Front Door operating model as deal volume and complexity scale.
- Standardize presales program management artifacts, workflows, and governance practices.
- Identify opportunities to reduce friction, eliminate duplicate handoffs, and improve cycle time without compromising quality.
- Support reporting, dashboards, and leadership visibility into pipeline, capacity, and execution readiness

What We Look For in a Candidate

Required Qualifications:
- Typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree
- Experience leading complex, cross‑functional programs in operational or presales environments
- Demonstrated success managing multiple concurrent initiatives with competing priorities and high stakeholder visibility
- Background working closely with Sales, Operations, Finance, Legal, and Delivery teams
- Familiarity with governance frameworks, intake models, or enterprise operating models is a plus
- Strong program and project management discipline, with the ability to drive structure in ambiguous environments
- Excellent risk, issue, and dependency management skills, with a bias toward proactive mitigation
- Ability to translate complex information into clear, executive‑ready insights
Preferred Qualifications:
- High level of comfort influencing without authority and navigating matrixed organizations
- Clear, confident communicator with the ability to engage both working teams and leaders
- Skilled facilitator of cross‑functional discussions, deal reviews, and decision forums
- Comfortably challenging assumptions and surfacing risks constructively

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342604

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager Sr - SLED (WORKS FROM HOME, NY, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Responsible for driving sales account development within the SLED organization across the New York State territory. This role focuses on delivering technical solutions and product offerings to grow revenue, expand brand awareness, and develop the territory.

Location

This is a remote (work-from-home) position. The selected candidate must be able to meet with customers in the Albany, NY area on a regular basis (e.g., weekly or biweekly).

The Main Responsibilities

•Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective SLED customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
•Hit a minimum attainment in defined targets for revenue creation and revenue obtainment
•Develop a deep and wide network of contacts within each account
•After winning new business you will be required to manage customer relationships to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
•Develop and implement sales account plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
•Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
•Utilize Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Basic Qualifications:
•Approximately 5+ years of Telecommunications sales experience.

•Approximately 2+ years of SLED or Public Sector sales experience.

Preferred Knowledge, Skills or Abilities:
•Proven experience in technology solution selling (Network, UCaaS, Security, Colocation), ideally within New York State SLED customers.
•Proven success in hunting, prospecting, and new account development.
•Experience with CRM - Salesforce preferred.
•Demonstrated strong communication, written, and formal presentation skills as well as a proven high close rate.
•Self-motivated, pro-active, results-oriented professional with the ability to work with minimum direction.
•Operates with a sense of urgency and is customer centric
•Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
•Attention to detail with good organizational capabilities.
•Ability to multitask, prioritize, and have good time management skills.
•Requires at least 25% or more of time conducting sales activities outside of the office.

Compensation

Location Based Pay Ranges:

$76,920 - $102,559 in these states: PA VT
$84,621 - $112,820 in these states: CT MA NJ NY

#LI-Remote

#LI-LC3

Learn more about Lumen's:

Requisition #: 342583

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Operations Technician III - Public Sector (DENVER, CO, US, 80202)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

**Applicants selected will be subject to a government security investigation and must meet eligibility requirements and either currently possess an active security clearance or be clearable to obtain one.
**US Citizenship required.
Job Description: Individual will perform position in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO as primary location. Hours are for the 3rd shift (9:30 pm – 7:30 am MT).
Job Responsibilities:

The Main Responsibilities

• Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN, eLine, TCP/IP, BGP, QoS, IP, etc)
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms

What We Look For in a Candidate

• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu,
• Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

Education
Associates or Equivalent

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$75,994 - $101,325 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341730

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician II - Boston, MA (BOSTON, MA, US, 02110)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We have an immediate opening for Field Technician II. The Field Technician II may be required to perform a variety of different functions based on the need of the geographic area. Under minimal supervision and utilizing established guidelines, procedures, and/or policies the Technician is responsible to effectively perform all functions required for Field Tech I. Responsible for installation, decommissioning and troubleshooting problems of network equipment and circuits. This includes the fiber, transport equipment and all critical infrastructures within. Demonstrates a degree of experience with circuit provisioning, maintenance & testing (DS1/DS3/SONET), test equipment, telecommunication equipment installation and acceptance. Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$54,698 - $72,930 in these states: MA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342513

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Field Technician (NORTH BEND, WA, US, 98045)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Cable Tech is a self-motivated technician that takes responsibility for plant and customer needs. Will be required to be proactive for maintenance, and agile to changes and damages. Must have a strong ability to build relationships with customers and have strong communications skills.

Location and Schedule

This is a full time position located in North Bend, Wa. The typical schedule is Monday-Friday 8am-4:30pm. May include nights weekends, holidays, and on call rotation. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

•   Maintains/repairs and tests copper cable and/or fiber optic cable in an underground, aerial, or buried environment, maintains, expand, replace, and repair all plant facilities and subscriber apparatus required to provide service to customers. Troubleshoots problems that will require cable repair, cable maintenance, air pressure, splicing, faultfinding, etc.
•   Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations. Uses heavy-duty power equipment (e.g., compressors, pumps, blowers), hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters), in the construction and repair of outside plant facilities.
•   Performs testing and turn-up of subscriber lines, carrier plant, and/or fiber optic plant.
•   Locates and repairs air leaks in aerial, underground, and/or buried cable, Locates, joins, repairs, and rearranges cable and cable conductors in buildings and aerial or buried plant.
•   Initiates or performs cable cuts, transfer projects, and/or load balance cuts, and issues necessary cuts to prevent blocking.
•   Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS and DSL).
•   Connects wires, and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
•   Performs continuity and/or conformance testing, works with telecom color-coded wires and cables.
•   Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
•   Receives service orders, worksheets, (detailed diagrams describing the nature and location of equipment to be installed or repaired) and repair tickets from supervisor or other designated employees and performs specified work.

What We Look For in a Candidate

Must possess a valid driver’s license, with a good driving record. May require CDL and DOT certification
Must have basic AC/DC knowledge.
Must have basic knowledge of subscriber carrier.
Must be knowledgeable in the efficient operation of test equipment used to verify cable faults.
Must have a basic ability to read cable plats and schematics.
Must know the telephone industry-standard color code and can splice aerial, buried and underground cable.
Must have the physical ability to climb utility poles using pole climbers. May require pole climbing certification.
Will climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Minimum of three (3) years of experience as a plant technician.
Must be able to work outside in all weather conditions.
Includes seeing, sitting, standing, hearing, walking, speaking, climbing, writing, lifting, carrying, driving, and being in attendance.

Compensation

Pay Ranges

Minimum hourly rate: $13.99
Maximum hourly rate: $36.32

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see Cable Tech)

#LI-Onsite #LI-CS2

Requisition #: 342210

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Account Director II- Large Enterprise (WORKS FROM HOME, UT, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to a base of existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and revenue forecasts and management of funnel.

Location

Allows for Work From Home in Utah.
Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet and exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$107,499 - $143,325 in these states: UT.

#LI-Remote

Learn more about Lumen's:

Requisition #: 342742

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

LEAD INFORMATION SECURITY ENGINEER (ISSO with PQC) (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Role

At Lumen, the Lead Information Security Engineer owns the development, maintenance, and defensibility of the security authorization package for assigned systems, ensuring compliance with federal requirements and readiness for assessment. In this role, you apply and refine your RMF expertise through end-to-end execution, working directly with customers and stakeholders to validate controls, surface risk, and drive remediation. Your impact is measured through the successful sustainment of Authorization to Operate (ATO) outcomes, the strength of the system’s security posture, and the ability to support secure, compliant delivery of mission-critical services.

The Lead ISSO may operate independently for smaller or less complex environments or in alignment with a Senior Lead (ISSM) for larger programs.

The successful candidate will demonstrate the ability to:

Serve as the primary ISSO for assigned systems, accountable for end-to-end RMF execution and ATO outcomes
Execute the full RMF lifecycle, including categorization, control implementation, assessment readiness, authorization support, and continuous monitoring
Develop, maintain, and ensure accuracy of authorization artifacts (e.g., SSP, POA&M, control evidence)
Ensure systems remain ATO-compliant, audit-ready, and aligned with federal requirements (e.g., FedRAMP, FISMA, DoD)
Track, prioritize, and drive remediation of vulnerabilities, audit findings, and control deficiencies
Provide system-level risk assessments and actionable recommendations, including impact and remediation considerations
Monitor vulnerability, audit, and continuous monitoring data to maintain awareness of system risk posture
Coordinate with engineering, operations, and program teams to ensure security controls are implemented effectively and sustainably
Support security assessments, audits, and inspections as the ISSO representative, including direct interaction with assessors and customer stakeholders
Evaluate products, services, and proposed architectures for compliance, risk, and implementation feasibility within customer authorization environments
Support customer integration of managed services by defining control responsibilities, inheritance boundaries, and implementation expectations
Provide input grounded in RMF execution and ATO processes to support solution design, capture efforts, and delivery alignment

The Main Responsibilities

Strong working knowledge of NIST RMF (SP 800-37) and NIST SP 800-53 control framework
Demonstrated experience executing RMF activities and supporting or leading ATO outcomes for federal or DoD systems
Experience with FedRAMP and/or FISMA authorization processes, including artifact development and assessment readiness
Ability to independently execute RMF activities and manage system-level security posture with minimal oversight
Strong understanding of control implementation, inheritance, and shared responsibility models within complex or hybrid environments
Ability to assess and communicate security risk in complex architectures, translating regulatory requirements into actionable guidance
Experience evaluating security, compliance, and delivery feasibility of products, services, and architectures
Working knowledge of cryptographic principles and emerging standards, including post-quantum cryptography (PQC), and ability to assess vendor solutions for compliance, risk, and implementation considerations
Strong collaboration skills across engineering, operations, program management, and security teams
Effective written and verbal communication skills for both technical and non-technical audiences
Demonstrates Lumen leadership behaviors (teamwork, trust, transparency, clarity, courage, customer focus, growth mindset, respect)

What We Look For in a Candidate

Bachelor’s degree in information assurance, cybersecurity, or a related field, or equivalent experience
Minimum of 5 years of relevant experience in information assurance, with demonstrated responsibility for RMF execution and ATO support
Proven experience developing and maintaining authorization artifacts (e.g., SSP, POA&M) and supporting security assessments
Experience operating in customer-facing or services-based environments supporting federal or regulated clients is strongly preferred
Relevant certifications in governance, risk, and compliance (e.g., CGRC, CISA) are strongly preferred or equivalent demonstrated RMF experience
Broad security certifications (e.g., CISSP, CCSP) are preferred and may supplement GRC experience
Proficiency with technologies, tools, and processes supporting GRC, vulnerability management, and continuous monitoring

Security Requirements

US citizenship required.
The capability to meet the suitability requirements for a GSA public trust position is required.

Compensation

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-Remote

Requisition #: 342682

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Baltimore, MD (BALTIMORE, MD, US, 21202)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: MD

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342494

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Data Scientist (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As Lumen continues this journey, Corporate Finance is playing a critical role in shaping the future through data and AI. We are seeking a Senior Data Scientist who is excited by the opportunity to turn information into impact. In this role, you’ll leverage Databricks, Generative AI, and advanced analytics to create scalable solutions that empower smarter decision-making. You’ll help expand self-service insights, automate finance processes, and uncover opportunities hidden within complex datasets. More than building models, you’ll help write the next chapter of Lumen’s transformation—where data becomes a strategic advantage and innovation drives meaningful business outcomes.

Location

This is a work from home position from within the US.

The Main Responsibilities

Build and enhance Databricks-based AI and analytics solutions that improve how Finance teams access and use insights.
Develop scalable data pipelines, workflows, and reporting solutions using Databricks, Data Factory, SQL, Python, and Power BI.
Apply statistical, forecasting, and machine learning techniques to solve business problems and strengthen decision support.
Automate manual processes, improve data quality, and strengthen the performance and reliability of analytics applications.
Partner across Finance, FP&A, Data Science, and IT to turn business needs into practical solutions and actionable insights.
Contribute to high-impact initiatives that advance how data and AI are used across Finance.

What We Look For in a Candidate

• 3–5 years of experience in data science, data engineering, analytics, or a related role
• Strong Python and SQL skills
• Experience with Databricks, PySpark, or Spark-based processing
• Experience building data pipelines and working with large, complex datasets
• Strong analytical, problem-solving, and communication skills
Preferred Qualifications
• Experience with forecasting, predictive modeling, statistical analysis, or machine learning techniques
• Experience with Generative AI or LLM-based applications
• Experience with Power BI or similar visualization tools
• Exposure to financial data, FP&A, or enterprise reporting

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342510

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Principal Software Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Principal Software Engineer serves as a senior technical leader responsible for advancing Lumen's next-generation software architecture strategy, with a focus on AI-native engineering, agentic systems, intelligent automation, and large-scale distributed software solutions. This role operates at the intersection of software architecture, information architecture, and emerging AI technologies.The individual will drive the design and adoption of reusable architectural patterns, engineering frameworks, and intelligent capabilities that enable teams to build innovative customer-facing solutions while accelerating software delivery and operational effectiveness. Working across organizational boundaries, this role helps transform complex information assets, software services, and emerging technologies into scalable products, automation capabilities, actionable intelligence, and differentiated customer experiences.

This position combines hands-on technical leadership with enterprise influence. The Principal Software Engineer partners with Engineering, Product, Architecture, Security, and Operations teams to establish technical direction, guide strategic technology investments, and ensure solutions are scalable, resilient, secure, and aligned with long-term business objectives.

Location

This is a remote postion open to candidates based anywhere in the US.

The Main Responsibilities

AI-Native Engineering and Intelligent Systems

Lead the adoption of AI-native engineering practices that improve software quality, engineering productivity, and delivery velocity.
Design architectures that incorporate intelligent agents, automation capabilities, and AI-assisted workflows into enterprise solutions.
Define patterns for agent orchestration, collaboration, task delegation, context sharing, and operational governance.
Guide the development of AI-enabled capabilities that improve customer experiences, operational effectiveness, service intelligence, and business outcomes.
Evaluate emerging AI technologies and establish practical adoption patterns across multiple engineering organizations.

Software Architecture and Distributed Systems

Architect scalable distributed systems supporting mission-critical enterprise services and customer-facing applications.
Define architectural standards for reliability, scalability, resiliency, observability, and operational excellence.
Guide technology decisions involving cloud-native services, event-driven architectures, large-scale information processing, and intelligent automation frameworks.
Design reusable software components, integration patterns, and shared capabilities that accelerate solution delivery across the enterprise.

Information Architecture and Intelligent Solutions

Design information architectures that enable efficient discovery, integration, governance, and consumption of enterprise information assets.
Establish patterns for real-time information exchange, analytics, automation, and AI-enabled decision support capabilities.
Guide the development of information-intensive services that support operational insights, customer intelligence, and intelligent application experiences.
Promote interoperability, governance, and reusable architectural standards across software, information, and intelligent systems.

Technical Leadership

Serve as a trusted advisor to engineering and technology leaders on strategic technical initiatives.
Establish architectural standards and influence technology direction across multiple organizations.
Mentor engineers, architects, and technical leads while fostering a culture of engineering excellence and innovation.
Drive adoption of reusable capabilities and architectural patterns that accelerate delivery and reduce operational complexity.

What We Look For in a Candidate

AI, Automation, and Intelligent Systems

Experience designing and implementing production-grade intelligent systems, agentic applications, or AI-enabled software solutions.
Strong understanding of modern AI orchestration frameworks, workflow automation, tool integration, and AI-assisted software delivery.
Experience applying AI technologies to improve customer-facing products, operational decision-making, service intelligence, or engineering effectiveness.

Software Architecture and Distributed Systems

Deep expertise designing large-scale distributed applications and enterprise software systems.
Experience with cloud-native architectures, event-driven systems, streaming technologies, and highly scalable software services.
Strong understanding of software architecture principles, system reliability, observability, performance optimization, and operational excellence.

Information Architecture and Data-Driven Systems

Experience designing information architectures and data-intensive systems that support analytics, automation, AI-enabled capabilities, and customer-facing solutions.
Understanding of data governance, interoperability, data product design, and large-scale information management principles.
Experience transforming complex information assets into actionable insights, intelligent services, or measurable business value.

Technical Expertise

Proficiency in one or more modern programming languages such as Python, Java, Scala, Go, or equivalent technologies.
Experience delivering enterprise solutions across public cloud, hybrid cloud, and distributed computing environments.
Familiarity with modern engineering practices, developer tooling, automation frameworks, and software delivery platforms.

Principal-Level Leadership

Demonstrated success as a Principal Engineer, Enterprise Architect, Distinguished Engineer, or equivalent senior technical leadership role.
Proven ability to establish technical direction and influence organizational strategy without direct authority.
Strong communication skills with the ability to engage engineers, architects, technology leaders, executives, and business stakeholders.
Experience leading complex technical initiatives that achieved broad adoption and measurable business impact across multiple organizations.

Compensation

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-Remote

Requisition #: 342705

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager Senior - Inside Public Sector (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Responsible for sales account development within the SLED organization, with an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

The Main Responsibilities

Develop sales within designated target markets by identifying new opportunities with prospective enterprise customers headquartered in the region
- Activities include cold calling, premise visits, networking, lead generation, proposal submissions, and customer appointments
Manage customer relationships after securing new business to:
- Strengthen strategic positioning with key decision‑makers
- Retain existing revenue
- Identify and capture additional business opportunities
Create and execute comprehensive sales plans with clearly defined strategies, tactics, and timelines to maximize revenue growth
Take full ownership of the assigned geographic territory, ensuring consistent coverage and proactive engagement
Continuously expand knowledge of emerging technologies, industry trends, and company products and solutions to enhance sales effectiveness
Utilize Siebel and Salesforce.com to maintain accurate, detailed weekly forecast funnels of identified and proposed opportunities, ensuring alignment with sales quota requirements

What We Look For in a Candidate

5+ years of sales experience in a quota‑carrying role
Proven success in solution selling across IP, data, and voice network services
Demonstrated strength in hunting, prospecting, and new account development
Experience using Salesforce.com preferred
Strong communication, writing, and formal presentation abilities, with a track record of effectively selling through to close
Highly self‑motivated, proactive, and results‑driven, with the ability to work independently and with minimal direction
Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Strong attention to detail and solid organizational skills
Ability to prioritize tasks effectively and manage time efficiently

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$62,247 - $82,993 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$65,364 - $87,148 in these states: CO HI MI MN NC NH NV OR RI
$68,470 - $91,293 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-JB1

Requisition #: 341945

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Shreveport, LA (SHREVEPORT, LA, US, 71101)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: LA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341967

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II- Regional Enterprise Expansion (ALBUQUERQUE, NM, US, 87109)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Location

This position is a hybrid role, requiring 2-3 days a week in our office located in Albuquerque.
Will require at least 25-50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: NM

Learn more about Lumen's:

#LI-Hybrid

Requisition #: 342130

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Communications Technician - MN (OSSEO, MN, US, 55369)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment.
Perform maintenance and repair on outside plant facilities.
Climb poles, use a shovel and pick to dig up and bury cable, and may be required to work in manholes or controlled environmental vaults (CEV).
Locate buried telephone cables.
Observe all safety rules and regulations.
Assist other technical personnel in the performance of their duties when requested.
Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities.
Assume all other duties as assigned.
Install, test, and maintain private and switched services, and applications for individual residential and business customers.
Use laptop computer to option electronic systems and applications, and to test and install individual services.
Successfully option/configure customer’s computer hardware and software, install modems and telephone filters and applications to complete DSL and VDSL services.
Review, analyze, update, and interpret work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals, and other source documents to obtain specifications for installation and trouble isolation purposes.
Resolve issues to ensure service is installed/repaired by the committed date/time.
Receive service orders, worksheets (detailed diagrams describing the nature and location of equipment to be installed or repaired), and repair tickets from the supervisor, or other designated employees and perform specified work.
Conduct tests associated with the installation and repair of individual circuits.
Resolve customer issues and problems, ensure customer satisfaction, ensure service is working to specifications.
Utilize various testing devices such as frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, while installing and maintaining equipment, services, and applications.
Perform pre-survey to determine the availability of equipment and facilities, to pretest circuits to ensure that conditioning requirements are met, and to review with the customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
Repair, maintain, splice and perform conformance testing of subscriber line, carrier’s plant, and/or fiber optic plant.
When installing or repairing telephone services, connect equipment to inside cable and make cross connections by connecting color-coded wires.
Join, repair, and rearrange cable conductors in utility holes.
Make necessary tests for gas before entering the utility hole.
Must pump water and/or clean debris from the utility hole.
Locate, join, repair, and rearrange cable and cable conductors in building and aerial or buried plant.
Place, rearrange, and/or remove all forms of outside plant, including but not limited to: underground cable, buried cable, conduit, aerial cable, fiber optics, inside wiring cable, intra-system cable, submarine cable, aerial wire, station wire, and all associated hardware and equipment including carrier and fiber optic terminal equipment.
Perform trouble isolation of transport customer and company communications components, cable, and infrastructure from the customer’s premise up to and including the central office/loop runner equipment.

What We Look For in a Candidate

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$61,047 - $81,396 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342161

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Manager Network Engineering, Automation & AI Innovation (DENVER, CO, US, 80221)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Senior Manager, Network Engineering (Automation & AI Innovation), you will lead a team focused on transforming network engineering through automation, AI-driven operations, and next-generation platform engineering. This team will build capabilities that enable scalable, intelligent, and autonomous network systems, supporting Lumen’s digital platform transformation. This role requires strong expertise in software-defined networking, automation frameworks, AI/ML applications, and future-state architecture strategy.

Location

This is a hybrid opportunity requiring onsite presence in Denver, CO

The Main Responsibilities

Lead a team of engineers building lab automation, orchestration, and AI-driven capabilities for network environments
Advance lab AI capabilities that analyze packet captures, crash dumps, test reports, outage data, and standards documentation to improve diagnosis, troubleshooting, and solution recommendations
Scale AI/LLM and MCP-enabled tooling that can interpret lab data, compare configurations against standards, and accelerate future automation projects
Connect lab automation work to broader AI enablement priorities, including knowledge management, AI-driven configuration intelligence, and repeatable engineering workflows
Design and implement fully automated lab and network provisioning pipelines using CI/CD methodologies
Develop and scale AI-driven solutions (e.g., predictive analytics, Digital Twins, autonomous network operations)
Drive adoption of infrastructure-as-code, API-driven architectures, and programmable networks
Partner with engineering teams to enable self-service, scalable test and development environments
Build and evolve data platforms and telemetry pipelines to support advanced analytics and decision-making
Evaluate and integrate emerging technologies (AI, distributed compute, advanced networking models)
Translate innovation into practical engineering capabilities and operational improvements
Collaborate with cross-functional leaders to shape future network architecture and platform strategy
Develop high-performing teams with a strong focus on learning, innovation, and forward-thinking engineering practice

What We Look For in a Candidate

Bachelors degree in a relevant field (cloud engineering, electrical engineering, computer engineering, computer science, etc.)
10+ years of experience in Network engineering, Software engineering, or System/Platform engineering
Strong expertise in:
- Network automation and orchestration
- CI/CD pipelines and development frameworks
- Kubernetes and cloud-native platforms
Experience with:
- AI/ML applications in infrastructure or network environments
- Data analytics and telemetry-driven decision-making
- API-driven systems and infrastructure-as-code
Ability to communicate complex technical concepts to both technical and non-technical audiences
Proven ability to lead teams driving innovation and transformation initiatives

Preferred Qualifications

Experience with:
- Digital twins, autonomous networks, or predictive systems
- AI-assisted operations (AIOps) or intelligent observability platforms
- Advanced traffic engineering or programmable networking
Strong background in software engineering or distributed systems
Experience evaluating emerging technologies and translating them into enterprise capabilities
Demonstrated success driving innovation at scale in ambiguous environments

Compensation

Location Based Pay Ranges
$138,844 - $185,124 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 342736

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager Sr - SLED (WORKS FROM HOME, CO, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Responsible for sales account development within the Public Sector organization, with an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Location
This position allows you to work from home in Colorado.
Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Essential Duties:

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
After winning new business, manages customer relationships in order to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
Develop and implement sales plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
Utilize Siebel & Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements

What We Look For in a Candidate

Basic Qualifications:
• 5+ years of Industry Public Sector sales experience.
Knowledge, Skills or Abilities:
• Proven experience in solution selling IP, data, and voice network services.
• Proven experience in hunting, prospecting, and new account development.
• Experience with Salesforce.com preferred.
• Demonstrated strong communication, written, and formal presentation skills as well as ability in selling to the close.
• Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
• Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.
• Requires at least 50% or more of time conducting sales activities outside of the office.

Compensation

Location Based Pay Ranges

$80,775 - $107,690 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342681

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Washington, DC (WASHINGTON, DC, US, 20005)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: DC

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342496

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (BELLEVUE, WA, US, 98007)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full-time position located in Bellevue, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

• Install, splice, and test copper cables for projects, maintenance, and emergency repairs.
• Perform reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd).
• Maintain, troubleshoot, and repair existing copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

#LI-Onsite #LI-CS2

Requisition #: 342220

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Technician I - Richmond, VA (RICHMOND, VA, US, 23222)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342497

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Chief of Staff- Custom Networks (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Chief of Staff (CoS) will be a motivated and adaptable individual who will ensure the Senior Executive can execute against defined priorities. The CoS will act as a strategic advisor, a problem solver, a communicator, and a facilitator for the organization. This individual will help the Senior Executive identify the areas where they must direct their focus and help streamline activities. The Chief of Staff also partners closely with the Executive Assistant to strategically manage the leader’s time and help determine fit with the priorities.

The Chief of Staff has a vital and influential role that supports the leader and the organization in achieving their goals and objectives. The CoS is also a leader of leaders, who helps to foster a culture of collaboration, excellence, and innovation within the organization.

The Main Responsibilities

The job responsibilities of a CoS may vary depending on the size, type, and culture of the organization, as well as the preferences and needs of the leader. However, some common responsibilities include:

Define and execute direct and extended staff meeting agendas. This includes cadence of town halls, all hands meetings, management meetings, 1 on 1 reviews, and operation reviews.
Ensure Executive is thoroughly prepared for all external and large internal meetings; manage necessary prep calls, ensure prep information is consolidated into a digestible format, etc.
Partner with HR on people planning (work force planning, location strategy, org structure management, and people metrics)
Lead or support strategic initiatives and projects that span across the organization or involve multiple departments or functions.
Identify and resolve issues and conflicts that arise within the organization or affect the leader's agenda.
Provide coaching, mentoring, and guidance to the leader's direct reports and other staff members.
Monitor and evaluate the performance and progress of the organization and the leader's goals and objectives.
Coordinate and manage organizational goals & objectives
Coordinate employee recognition and culture efforts
Partner with Executive Assistant to coordinate Executive’s time aligned to internal and external priorities

What We Look For in a Candidate

Proven track record of success in an operational role where executive priorities are translated in to actionable plans that can be tracked.
Executive presence and excellent communication skills
Ability to navigate complex stakeholder management situations
Attention to detail across a broad range of contexts and topics
Experience with Business Operations and Planning, Business Transformation and/or Management Consulting is a plus
The ideal candidate will have 5+ years’ experience in a similar role with a Bachelor’s degree.
Advanced Powerpoint, Excel and Word skills

Compensation

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

Requisition #: 342572

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Site Reliability Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We are seeking a highly skilled and proactive Lead Site Reliability Engineer (SRE) to join our team, focusing on production support and performance optimization across our portal ecosystem. This role is critical to ensuring the reliability, scalability, and efficiency of our systems, with a strong emphasis on AWS infrastructure, observability, automation, and AI-assisted engineering practices.  

The Lead SRE requires an AI-native mindset, understands the software development lifecycle (from coding to support) and applies modern AI tools to enhance productivity, quality, and operational excellence. This role will shape how Lumen combines the latest technologies, including AI-driven automation, to modernize software delivery and application lifecycle management.

This role will collaborate with key stakeholders across the engineering organization — including product owners, developers, and testers — to design, optimize, and automate business and technical processes, while effectively navigating multiple teams within a large and complex organization.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Production Support & Incident Management

Implement AI systems and automations to assist during ongoing outages and triage potential ones. You will work with the development teams to ensure that they have all the data normally needed during an outage at their fingertips including preliminary analysis by AI.
Provide Tier 3 support for issues across portal services by troubleshooting and resolving technical issues in test and production environments.
Lead root cause analysis and post-mortem processes, incorporating AI-assisted analysis and pattern detection to ensure continuous improvement.

Performance Optimization

Monitor system performance and proactively identify bottlenecks or degradation using AI-driven observability and anomaly detection tools.
Implement tuning strategies across application layers, databases, and infrastructure.
Drive initiatives to improve latency, throughput, and resource utilization.

 Monitoring & Observability

Deploy improved alerting for Lumen Connect in depth, focusing on outside in but including early indicators for fulfilment and other areas. Combining traditional monitoring with AI-based anomaly detection and noise reduction.
Proactively monitor the errors and performance on Lumen Connect. Implement rules to detect deviations, implement improvements together with the teams.
Design and maintain dashboards, alerts, and metrics using tools like Datadog, AppInsights, CloudWatch, or similar.

Automation & Infrastructure as Code

Develop and maintain automation scripts and tools for deployment, scaling, and recovery.
Develop and maintain automation scripts and tools for deployment, scaling, and recovery, leveraging AI-assisted code generation and validation tools
Use Terraform, or similar IaC tools to manage AWS resources.

Reliability Engineering

Perform an in-depth analysis of the overall system and its dependencies, implementing techniques to increase the global availability, reduce the reliance on unstable dependencies and guide ecosystem improvements.
Champion SRE principles such as SLIs, SLOs, and error budgets.
Advocate for resilient architecture and fault-tolerant design patterns, incorporating AI-assisted design reviews and architecture evaluation.

Collaboration & Communication

Work closely with software engineers, DevOps, and product teams to align reliability goals.
Document processes, runbooks, and best practices for knowledge sharing.
Provide mentorship and guidance on reliability and operational excellence.

What We Look For in a Candidate

Required Qualifications:

8+ years overall professional experience in SRE, DevOps, or infrastructure engineering roles.
Experience with Terraform, or similar IaC tools to manage Cloud resources.
Proficiency in scripting languages (Python, Bash, etc.) and automation frameworks.
Experience with CI/CD pipelines and tools like GitHub Actions, Jenkins or GitLab CI.
Solid understanding of monitoring and logging tools (e.g., CloudWatch, ELK, Datadog).
Familiarity with containerization and orchestration (Docker, Kubernetes).
Excellent AI and problem-solving skills, and a proactive mindset.

Preferred Qualifications: 

Experience in AWS services (EC2, CloudFront, EKS, RDS, S3, etc.).
Certifications in AWS or related technologies are a plus.
Experience of application development using Java Microservices and Spring Boot framework
Experience with Agile/SCRUM Methodologies and development practices

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-VK1

Requisition #: 342698

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr Lead Site Reliability Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We are seeking a highly skilled and proactive Senior Lead Site Reliability Engineer (SRE) to join our team, focusing on production support and performance optimization across our portal ecosystem. This role is critical to ensuring the reliability, scalability, and efficiency of our systems, with a strong emphasis on AWS infrastructure, observability, automation and AI-assisted engineering practices.  

The Senior Lead SRE requires an AI-native mindset, understands the software development lifecycle (from coding to support) and applies modern AI tools to enhance productivity, quality, and operational excellence. This role will shape how Lumen combines the latest technologies, including AI-driven automation, to modernize software delivery and application lifecycle management.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Production Support & Incident Management

Help define and improve the processes and best practices for incident management within the customer facing applications.
Implement AI systems and automations to assist during ongoing outages and triage potential ones. You will work with the development teams to ensure that they have all the data normally needed during an outage at their fingertips including preliminary analysis by AI.
Design and implement improved SRE processes to handle incidents. From proactive analysis, faster response, automatic remediation, AI guided analysis, partially automatic root cause analysis.

Performance Optimization

Monitor system performance and proactively identify bottlenecks or degradation using AI-driven observability and anomaly detection tools.
Implement tuning strategies across application layers, databases, and infrastructure.
Drive initiatives to improve latency, throughput, and resource utilization.

Monitoring & Observability

Deploy improved alerting for Lumen Connect in depth, focusing on outside in but including early indicators for fulfilment and other areas. Combining traditional monitoring with AI-based anomaly detection and noise reduction.
Proactively monitor the errors and performance on Lumen Connect. Implement rules to detect deviations, implement improvements together with the teams.
Design and maintain dashboards, alerts, and metrics using tools like Datadog, AppInsights, CloudWatch, or similar.

Automation & Infrastructure as Code

Develop and maintain automation scripts and tools for deployment, scaling, and recovery, leveraging AI-assisted code generation and validation tools
Use Terraform, or similar IaC tools to manage AWS resources.

Reliability Engineering

Perform an in-depth analysis of the overall system and its dependencies, implementing techniques to increase the global availability, reduce the reliance on unstable dependencies and guide ecosystem improvements.
Champion SRE principles such as SLIs, SLOs, and error budgets.
Advocate for resilient architecture and fault-tolerant design patterns, incorporating AI-assisted design reviews and architecture evaluation.
Help define and improve better SRE processes and lead significant improvements in reliability for the Lumen Connect platform.

Collaboration & Communication

Work closely with software engineers, DevOps, and product teams to align reliability goals.
Document processes, runbooks, and best practices for knowledge sharing.
Provide mentorship and guidance on reliability and operational excellence.

What We Look For in a Candidate

Required Qualifications: 

10+ years overall professional experience in SRE, DevOps, or infrastructure engineering roles.
Experience with Terraform, or similar IaC tools to manage Cloud resources.
Proficiency in scripting languages (Python, Bash, etc.) and automation frameworks.
Experience with CI/CD pipelines and tools like GitHub Actions, Jenkins or GitLab CI.
Solid understanding of monitoring and logging tools (e.g., CloudWatch, ELK, Datadog).
Familiarity with containerization and orchestration (Docker, Kubernetes).
Excellent AI and problem-solving skills, and a proactive mindset.

Preferred Qualifications:

Experience in AWS services (EC2, CloudFront, EKS, RDS, S3, etc.).
Certifications in AWS or related technologies are a plus.
Experience of application development using Java Microservices and Spring Boot framework
Experience with Agile/SCRUM Methodologies and development practices

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-VK1

Requisition #: 342707

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Network Planning & Strategic Communications (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Manager, Network Planning & Strategic Communications is a hybrid strategist and communicator within Network & Digital Platform Planning. This role leads a small, high-performing team while serving as the organization's primary voice for translating complex network planning initiatives into clear, compelling executive narratives. The ideal candidate is a strategic generalist—equally comfortable analyzing network headroom data, constructing a capital investment thesis for the VP/SVP audience, and architecting polished presentations that elevate critical programs and accomplishments across internal and external stakeholders.

This position blends deep data-analytic fluency with exceptional strategic communication skills—the ability to distill technical complexity into outcome-focused, audience-calibrated messaging that drives alignment and action at the senior leadership level.

The Main Responsibilities

Strategic Narrative Development Executive Communications

Own the development and continuous refinement of outward facing strategic messaging that elevates the teams’ critical initiatives accomplishments and forward-looking investment priorities
Develop executive level presentations PowerPoint board decks SteerCo materials SLT status updates that synthesize complex strategies program milestones and business outcomes into structured persuasive content tailored for senior audiences
Partner with senior directors and VPs to shape organizational messaging for leadership forums cross functional reviews and customer facing engagements
Establish a cohesive communication framework that connects network planning activities to Lumens enterprise priorities AI backbone Lumen Digital network modernization ensuring strategic coherence across all touchpoints

Network Planning Strategic Generalist

Serve as a cross-domain planning generalist across IP transport metro and fiber infrastructure synthesizing inputs from specialized teams into unified strategic views
Monitor capacity trends headroom policies and network investment plans translate findings into data backed recommendations and actionable insights for leadership
Support capital budget planning and governance by developing clear justification narratives, variance analyses and investment prioritization summaries
Collaborate cross functionally with Product Architecture Engineering Finance Sales GCO and Operations to align priorities timing and investment decisions

Data Analytics AI Driven Insight

Leverage data analytics visualization tools and applied AIML techniques to identify trends model scenarios and generate insights that inform network strategy and executive decision making
Build and maintain dashboards, scorecards and automated reporting that improve transparency forecast accuracy and operational efficiency
Champion the adoption of AI enabled tools e.g. Copilot advanced analytics platforms to accelerate insight generation and reduce manual reporting burden
Ensure data integrity governance and linkage across planning systems and reporting outputs

Team Leadership

Lead mentor and develop a small team of analysts and planners to set clear goals, build accountability and foster a culture of curiosity, ownership and continuous improvement
Manage workload prioritization resource allocation and professional development for direct reports
Drive a team culture that values clarity of communication decisive action and proactive problem solving

What We Look For in a Candidate

Required Qualifications

Bachelor’s degree in engineering, Computer Science, or a closely related technical field.
Demonstrated expertise or coursework in Artificial Intelligence, Machine Learning, or applied data science.
6+ years of progressive experience in network planning, telecom strategy, data analytics, or a related discipline.
2+ years of experience leading or mentoring a team (direct or matrixed).
Proven ability to develop executive-level content—transforming complex technical and financial data into structured, visually compelling presentations and written deliverables.
Exceptional strategic communication skills: ability to construct a coherent narrative arc that connects data, strategy, and business impact, calibrated for VP/SVP consumption.
Experience with data analytics and visualization tools (e.g., Power BI, Tableau, Python, SQL, Excel).
Solid understanding of capital budgeting, cost-savings initiatives, and financial governance processes.

Preferred Qualifications

Master’s degree in business (MBA), Engineering, Computer Science, or Data Science.
Experience in telecom or digital infrastructure industries, particularly with IP, transport, or fiber network planning.
Familiarity with headroom management, capacity forecasting, and network investment lifecycle.
Knowledge of AI/ML applications in network operations—anomaly detection, predictive analytics, decision intelligence.
Experience with large-scale program reporting (e.g., MetRON, DCE, DTN-X, Rapid Routes, or similar transformation programs).
Proficiency with Microsoft 365 tools (PowerPoint, SharePoint, Teams, Copilot) and modern data platforms.
Comfort operating in ambiguity; ability to synthesize incomplete information into coherent strategic recommendations.

Key Skills Summary

Strategic Narrative Development & Executive-Level Content Creation
Audience-Calibrated Messaging & Persuasive Communication
Cross-Domain Network Planning (IP, Transport, Metro, Fiber)
Capacity Forecasting & Headroom Management
Capital Budget Planning, Governance & Variance Analysis
Data Analytics & Visualization (Power BI, Tableau, Python, SQL)
Applied AI/ML & Generative AI Fluency
Cross-Functional Stakeholder Engagement & Alignment
Executive Presentation Design & Delivery
Team Leadership, Mentoring & Performance Management
Financial Acumen & Investment Prioritization
Program Reporting & Operational Transparency
Strategic Synthesis in Ambiguous Environments
Microsoft 365 Ecosystem Proficiency (PowerPoint, SharePoint, Copilot)

Why This Role Matters

Network Planning is at the center of Lumen's transformation—enabling the AI backbone, scaling hyperscaler connectivity, and modernizing the nation's digital infrastructure. This role ensures that the strategic value of that work is articulated, amplified, and leveraged at every level of the organization. If you can turn a capacity forecast into a boardroom-ready investment thesis and lead a team that makes complexity look effortless, we want to hear from you.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342444

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Principal Architect (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We are looking for a strategic and technical Principal Architect to design the new architecture evolution for Lumen Connect. With a clear goal to improve the quality and availability of our digital platform. This role blends deep technical expertise with strong program management and communication skills, driving scalable, secure, and high-performing solutions on AWS.

This Engineer also understands the software development lifecycle (from coding to support) and understands various automation tools for developing CI/CD pipelines. This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and application lifecycle management. Passionate about software automation and quality is always a priority.  

This role will also collaborate with key stakeholders across the engineering organization product owners, developers, and testers to design, develop, and implement solutions to deliver amazing user experiences and optimize and automate business and technical processes.  

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Architecture & AI

Design the new architecture evolution for Lumen Connect especially focused on its legacy systems with a focus on scalability, reliability, and performance.
Work with multiple teams to architect, design and implement a data driven backend architecture to improve response times and reliability. This will be architected to make development faster, more agile and more effective. We will also focus on making it easier for the AI to increase its effectiveness in the codebase.
Architect large projects regarding new cutting-edge network products and provide a cloud native digital experience that matches customer expectations.
Use AI extensively to analyse large codebases and provide improvements.
Help refine and improve the global ecosystem documentation to help AI agents develop larger features faster with the oversight and guidance of the different teams.
Support the team in writing technical specifications for the high-level portal architecture.

Project & Program Management

Lead cross-functional initiatives from concept to delivery, ensuring alignment with business goals.
Develop and manage detailed project plans, timelines, and resource allocations.

Stakeholder Engagement

Act as a technical liaison between engineering, product, business, and external partners.
Facilitate regular updates, demos, and reviews to ensure transparency and alignment.

Cloud Strategy & Governance

Drive cloud adoption and modernization strategies using AWS services (e.g., WAF, EC2, EKS, S3, CloudFront).
Ensure compliance with security, cost, and operational governance policies.
Collaborate with DevOps and SRE teams to embed reliability and observability into architectural decisions.

Continuous Improvement

Identify opportunities for performance optimization, cost reduction, and technical debt remediation.
Promote a culture of innovation, automation, and continuous learning.
Mentor junior engineers and contribute to knowledge-sharing initiatives.

What We Look For in a Candidate

Required Qualifications:

12+ years of experience with a bachelor’s degree or 8+ years of experience with a master’s degree
Strong knowledge of AWS services and cloud-native design experience in AWS/Azure/GCP
Proven experience in software architecture, cloud engineering, and technical program management of complex projects with multiple stakeholders and dependencies
Experience of application development using Java Microservices and Spring Boot framework
Experience in developing REST APIs using microservice architecture.
Experience in using RDBMS like Oracle, MySQL, SQL, and NOSQL.
Experience in implementing CI/CD, preferably using GitHub/Jenkins
Experience in deploying apps to Kubernetes/Docker
Knowledge of web design and mark-up language HTML, CSS
Experience in frontend development (Javascript/Typescript, and frameworks such as VueJS)

Preferred Qualifications:

Experience in developing apps that operate using Confluent Kafka
Knowledge of GraphQL
Development experience in Python.
Experience with Agile/SCRUM Methodologies and development practices
Certifications in AWS Architecture or Project Management (e.g., AWS Certified Solutions Architect, PMP).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-VK1

Requisition #: 342712

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (TACOMA, WA, US, 98409)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full-time position located in Tacoma, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

Pay Ranges

Minimum hourly rate: $15.67
Maximum hourly rate: $41.43

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

#LI-Onsite #LI-CS2

Requisition #: 342222

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lead Project Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Project Manager is the primary single point of contact for large-scale deployments with significant complexity, unique requirements or that qualify as a “Special”. Responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet customer needs & is engaged according to PMO criteria and AI implementation.

The Main Responsibilities

Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers throughout their lifecycle
Accountable for timely OSP project completion and delivery.
Analyzes work plans and schedules and develops project progress and status reports (including executive status updates)
Responsible for resource requirements/allocation.
Coordinate and facilitate project meetings.
Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.
Acts as project team leader & accountable for successful overall project completion
Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. Associated with complex projects.
Ensure adherence to project related policies and processes
Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues
Employs judgment to make business decisions about things that will impact the project, customer or company and has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.
Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements.
Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.
Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.
Understands project goals and objectives as it relates to customer’s business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.
Acts as mentor and team leader to other teammates

What We Look For in a Candidate

Minimum:

Bachelor’s Degree and/or 5+ years of related experience
Implementation experience with multiple of the following technologies: OSP, AI, DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.

Preferred:

Implementation experience with more than one of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki, etc.
Experience leading multiple complex projects in the technology industry
Project Management Professional or PRINCE2 Certification
6+ years in project management experience

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342553

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead IT Engineer, Flexera One (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Lead IT Engineer is a technical leadership role responsible for the design, administration, optimization, and strategic direction of Lumen’s Software Asset Management (SAM) tools. This role serves as a subject matter expert and technical lead, driving stability, scalability, and security across critical infrastructure platforms, with a strong emphasis on Flexera One administration and server-based agent technologies. The Senior Lead IT Engineer partners closely with architecture, security, asset management, and operations teams to deliver reliable, compliant, and cost-effective IT solutions.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling.
FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management.
Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness.
Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements.
Lead root cause analysis and resolution of complex infrastructure and agent-related incidents.
Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction.
Develop and enforce engineering standards, documentation, and operational runbooks.
Evaluate and implement automation opportunities to improve operational efficiency and system reliability.
Support change management activities, including impact analysis, testing, and deployment planning.
Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives.

What We Look For in a Candidate

Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles.
Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations.
Strong experience with Server Agent Administration across all variations of Windows and Linux environments.
Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools.
Experience supporting large-scale, distributed environments.
Strong troubleshooting skills with the ability to resolve complex, cross-platform issues.
Proficiency with scripting and automation (e.g., PowerShell, Bash, Python).
Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
Experience working with ITSM processes (incident, problem, change, and configuration management).
Act as a trusted technical advisor and escalation point.
Mentor junior engineers and promote engineering best practices.
Demonstrate ownership, accountability, and a continuous improvement mindset.

Preferred Qualifications

Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices.
Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments.
Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341788

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Project Manager and Planner (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Responsible for overseeing the planning, execution, and successful delivery of large-scale projects related to the Company’s fiber-optic network across North America. They will collaborate with cross-functional teams, manage resources, and deliver projects within scope, timeline, and budget restraints. The Project Manager/Planner III will be responsible for leading internal deployments and external reporting. They must be comfortable in a customer-facing role and able to manage in and adapt to a fast-paced and constantly changing environment.

The Main Responsibilities

•   Creates and oversees a detailed project plan, including milestones, deliverables, and timelines, collaborating with Project Controls and other cross-functional teams to update as needed.
•   Provides reporting and inputs directly to the customer.
•   Leads frequent end-to-end deployments to properly allocate resources, monitor progress, identify and mitigate risks, facilitate communication, ensure deliverable quality, and keep a record of project status and updates.
•   Collaborates with the Project Controls and Finance teams to track costs against the project budget and provide overall cost management.
•   Constantly monitors project execution and progress against the project plan throughout the project lifecycle using project management tools and tracking.
•   Delivers multiple objectives in a dynamic, multi-faceted, fast-paced environment.

What We Look For in a Candidate

Minimum:
•   2+ years of relevant job experience
•   Bachelor's Degree in related field
•   Excellent interpersonal, verbal and written communication skills.
•   An ability to reprioritize and embrace change
Preferred:
•   5+ years of related experience
•   Bachelor's Degree in Computer Science, Engineering, or Mathematics
•   Attention to detail with good organizational capabilities.
Knowledge, Skills or Abilities
•   Strong data/economic analysis skills
•   Excellent analytical and problem solving skills
•   Detail oriented with an intense focus on quality
•   Proven track record as adept and effective project manager
•   Exceptional organizational, prioritization, and communications skills
•   Strong computer skills with emphasis on Microsoft Excel, Access, and Visio and SQL
•   Positive and professional attitude, appearance, and demeanor
•   Solid entrepreneurial spirit
•   Experience in an engineering role that included a substantial business/financial focus (preferred)
•   An ability to understand complex technical issues and learn quickly.
•   Adaptability, flexibility, and creativity.
•   Mature, professional attitude; leadership and mentoring skills.

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342576

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr. Lead, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Acceleration & Growth Team (AGT) is Lumen’s commercial organization, responsible for driving revenue growth and delivering differentiated customer outcomes across Lumen’s segments. AGT brings together sales, customer success, partner ecosystems, and transformation initiatives to modernize gotomarket motions, improve productivity, and scale growth through disciplined execution. The organization operates with a strong focus on operational rigor, customer impact, and continuous transformation to support Lumen’s longterm growth strategy

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Senior Lead, Portfolio Management is the most senior individualcontributor role within the Polish-based AGT Portfolio Management team, accountable for the highcomplexity modeling, integrated investment and workforce analytics, and portfoliolevel decision frameworks across AGT and LTO initiatives.

This role serves as the primary analytical authority and strategic thought partner to the Sr. Manager, Portfolio Management. It owns enterprisegrade modeling, scenario analysis, and valuecreation logic used to inform leadership decisions on investment prioritization, workforce strategy, productivity, and execution tradeoffs.

This role is structured for 11am to 7pm or 12pm to 8pm CET working hours and is a critical pillar of AGT’s Poland‑based portfolio management team, designed to scale execution, strengthen the analytical decision-making processes, and reinforce AGT’s operating rhythm.

Location: Remote or Hybrid

Benefits: private health care (Medicover), Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, working abroad policy, CSBF (voluntary), Wellness Day

The Main Responsibilities

Enterprise‑Level Portfolio & Value Modeling

Own the design and governance of advanced, integrated models across Headcount & workforce productivity, investment and run‑rate economics, Cost‑to‑serve, ROI as well as strategic initiatives’ value realization.
Build multi‑variable, scenario‑based models to evaluate strategic options, sensitivities, risks, and tradeoffs.
Translate modeling outputs into clear recommendations, not just analysis.

AGT & LTO Modeling Coordination

Serve as the central owner and coordinator of modeling approaches across AGT initiatives.
Define modeling standards, assumptions, and methodologies to ensure consistency, comparability, and credibility.
Partner with LTO office, AGT TO, and AGT leaders to align on value measurement frameworks.
Review, challenge, and elevate initiative‑level models produced across the organization.

Strategic Decision Support (Sr. Manager Right‑Hand Role)

Act as the Sr. Manager’s primary analytical partner on: Portfolio prioritization and sequencing, Workforce and location strategy, productivity and cost optimization, pace and phasing of transformation initiatives.
Proactively surface insights, risks, and structural issues before they appear in execution metrics.
Support leadership forums with decision‑ready narratives, not operational detail.

Portfolio Synthesis & Executive Storytelling

Synthesize insights across AGT and LTO initiatives into cohesive portfolio level stories.
Frame executive discussions around: what is driving value, where value is at risk, what tradeoffs leadership must actively choose.
Elevate portfolio conversations from reporting to strategic alignment and action.

Analytical Standards, Quality & Capability Elevation

Establish and evolve analytical frameworks, modeling templates, and quality standards for AGT Portfolio Management.
Serve as the final quality bar for complex analyses used in leadership decision-making.
Provide mentorship and technical guidance (without people management) to Lead and Analyst.
Continuously raise the analytical maturity and credibility of the Poland based portfolio mgmt team.

What We Look For in a Candidate

Required Qualifications

10+ years of experience in portfolio management, transformation, strategy, finance, or consulting.
Deep expertise in financial, HC, productivity, GTM, business analytics and ROI modeling, as well as Cost-to-Serve and coverage models,
Proven ability to operate at enterprise and executive levels.
Strong judgment navigating ambiguity, imperfect data, and competing priorities, with strong strategic mindset and problem-solving skills and ability to think critically.
Advanced modeling skills (Excel and related tools); comfort building and evolving complex models.
Strong Power Point and presentation skills to translate complex analysis into executive-ready storyline
Exceptional executive‑ready communication and influence skills.
A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. Previous work with international corporations is a plus.
A strong interpersonal, time management and facilitation skills with proven ability to work in a fast-paced, high-volume environment.

Preferred Qualifications

Experience supporting large‑scale enterprise transformation programs.
Background in management consulting, corporate strategy, investment banking or advanced FP&A.
Familiarity with TechCo / Telco operating models, ideally within Cloud Service Provider or Data Center industries.
Advanced modeling techniques including Monte Carlo simulation, scenario/sensitivity analysis.
Valuation modeling knowledge such as NPV, DCF, market modeling.
Experience with XaaS and Consumption-based monetization models, ARR, CLV, CAC.

Requisition #: 341638

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Telecommunications Technician (TILLAMOOK, OR, US, 97141)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities.

Location and Schedule

This is a full-time position located in Tillamook, OR. The schedule is Monday - Friday, 8am - 4:30pm

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.65
Maximum hourly rate: $35.82

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Customer SVC Tech)

#LI-CS2

#LI-Onsite

Requisition #: 341319

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Account Director I Large Enterprise (WORKS FROM HOME, WI, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Enterprise Account Executive – Large Enterprise is responsible for driving strategic growth by identifying, developing, and closing complex, high-value opportunities within large enterprise accounts. This role emphasizes consultative selling, deep knowledge of Lumen’s products and services, and executive engagement to deliver outcome-based solutions that create long-term customer value.

The Main Responsibilities

Execute a strategic territory and account plan focused on large enterprise customers.
Identify, develop, and close new business within complex, multi-level organizations.
Build and manage relationships with senior stakeholders, including C-level executives.
Lead end-to-end enterprise sales cycles, navigating technical, financial, and procurement processes.
Align Lumen’s solutions to customer business challenges and measurable outcomes.
Leverage knowledge of Lumen’s portfolio (e.g., WAN/SD-WAN, cloud, security, edge, and communications) to deliver value-based solutions.
Develop account strategies to retain and expand revenue through cross-sell and upsell.
Partner with cross-functional teams to design and close solutions.
Maintain accurate pipeline management and forecasting to achieve quota.
Utilization of AI Tools to perform daily task, customer research, and presentations.
Stay current on industry trends and competitive landscape.

What We Look For in a Candidate

Minimum Qualifications

5+ years of enterprise B2B sales experience, with a focus on large accounts and consistent quota achievement.
Proven success closing complex, high-value deals and managing long sales cycles.
Strong consultative selling, negotiation, and executive communication skills.
Experience engaging C-level stakeholders and building trusted relationships.
Working knowledge of the following products and services (e.g., WAN/SD-WAN, cloud, security, edge, and communications) or similar telecom/technology solutions.
Requires at least 50% travel outside of office.

Preferred Qualifications

Experience selling into large, complex enterprise environments within telecom, cloud, or technology sectors.
Strong territory planning and strategic account management capabilities.
Ability to leverage data and CRM tools to drive pipeline management and forecast accuracy.
Experience in team-selling environments with technical and customer success partners.
Proven ability to translate complex technical solutions into clear business value.
Experience operating within a Close Plan structure to advance sales opportunities.

Compensation

Location Based Pay Ranges

$108,000 - $124,000 in these states: WI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342532

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

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Lead AEM Software Developer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Drive the end-to-end evolution and modernization of lumen.com by leveraging full-stack engineering expertise, cloud-native architecture, and an AI-first approach to software development, delivery, and operations.

This role is responsible for designing and building scalable, high-performance digital experiences on Adobe Experience Manager as a Cloud Service (AEMaaCS), integrating robust APIs and services, and accelerating platform transformation through aggressive adoption of AI-assisted engineering practices.

The Main Responsibilities

Lead the design and development of scalable solutions on AEMaaCS, ensuring performance, resiliency, and cloud-native best practices
Drive AI-enabled development practices, including:
- AI-assisted coding, testing, and code reviews
- Automation of development workflows and documentation
- Use of AI for personalization, content optimization, and platform intelligence
Build and integrate APIs, microservices, and composable architectures to support modern digital experiences
Collaborate closely with Product, UX, Architecture, and Engineering teams to deliver customer-facing capabilities aligned with business goals
Act as a critical bridge between US-based stakeholders and India engineering teams, translating business requirements into clear technical execution plans
Accelerate decision-making, reduce delivery friction, and ensure alignment across distributed teams and time zones
Contribute to platform modernization initiatives, including migration from legacy systems to modern frameworks and architectures
Promote engineering excellence through best practices in CI/CD, observability, performance, and security

What We Look For in a Candidate

5+ years professional experience with Adobe Experience Manager (AEM), preferably AEMaaCS
6+ years professional experience in modern frontend frameworks (React or Vue.js), and building scalable user interfaces
Demonstrated experience or strong interest in AI-assisted software development practices
Ability to leverage AI tools to:
- Improve development velocity and code quality
- Support automation of repetitive engineering tasks
- Contribute to enhanced digital experiences through intelligent capabilities
Experience designing and consuming APIs and distributed systems, with a good understanding of integration patterns and service-based architectures
Strong understanding of cloud platforms and scalable architectures, ideally with experience in cloud-native or SaaS environments
Proven experience working in Agile product delivery environments, collaborating with cross-functional teams
Experience working with global teams and stakeholders, with strong communication and alignment skills
Mindset oriented toward continuous improvement, innovation, and adoption of emerging technologies in a pragmatic way

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $140,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342692

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician II- Cedar City, UT (CEDAR CITY, UT, US, 84720)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Location

This position is located in Cedar City, UT.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$49,674 - $66,300 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341973

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Cloud Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

At Lumen, bold ideas aren’t just encouraged—they’re expected. As an industry disruptor transforming into a technology-driven organization, we’re solving complex challenges and building the infrastructure that powers what’s next for our customers and our world. That transformation depends on trust—trust in our networks, our platforms, and our ability to protect what matters most.

The Senior Lead Cloud Engineer position plays a critical role in delivering on that promise.

Provide expert technical direction in the analysis of multiple and complex systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media. Partner and collaborate with others in the resolution of interoperability problems to obtain operations across all platforms. Responsible for ensuring the implementation of technical solutions utilizing expertise learned from multiple and complex client environments. Consult and assess industry advances in technical system technologies.

Location

This is a work from home position within the US.

The Main Responsibilities

Develop and maintain dashboards and reports to provide visibility into cloud costs
Establish and enforce tagging standards and cost allocation policies. Ensure all resources are tagged every month
Automate cost management tasks and integrate FinOps tools into CI/CD pipelines
Develop and implement project plans, risk assessments and contingency plans
Define and document best practices and support procedures
24 X 7 X 365 cost monitoring
Mentor / cross-train team members on existing and new technologies
Generate automating reporting, define and implement policies related to cost optimization
Carry out special tasks at Management’s direction
RBAC/ ABAC access based access control and IAM privilege management

What We Look For in a Candidate

5+ years of overall experience and 2+ years as FinOps engineer
Strong understanding of cloud platforms and pricing models
Deep understanding of cloud native cost management tools and Flexera One Cloud Cost Optimization
Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
Familiarity with scripting languages (e.g., Python, PowerShell) for automation
Excellent communication and collaboration skills

Preferred Qualifications:

FinOps Certified Engineer or similar certification
Experience in DevOps or Cloud Engineering roles.
May travel for 1-2 times/year for workshops

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-ZM1

Requisition #: 342644

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Director II Capture & Proposal Public Sector (SLED) (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Director II, SLED Capture & Proposal Management – Public Sector
Location: CO, VA, or Remote (as approved)
Employment Type: Full-Time

About the Role
The Director II, SLED Capture & Proposal Management leads capture and proposal strategy for State, Local, Education, and Healthcare (SLED) markets within Lumen Public Sector. This role is accountable for driving growth across diverse, highly decentralized customers through competitive procurements, cooperative contracts, master service agreements, and strategic partnerships.
Reporting to the Vice President, Public Sector Capture & Proposal Management, this leader oversees SLED capture and proposal teams and external partners, ensuring disciplined execution while adapting strategies to varied procurement models, funding structures, and customer needs.
This role requires a blend of strategic market leadership and hands-on operational expertise, requiring strong judgment, adaptability, and the ability to influence across sales, solutions engineering, product, and operational teams. The director will oversee SLED capture and proposal teams, manage external partners, and ensure disciplined, repeatable, high‑quality pursuit execution.

The Main Responsibilities

SLED Capture & Market Strategy
•Develop and execute capture strategies for high value SLED opportunities across state agencies, municipalities, education systems, and healthcare organizations.
•Align capture priorities to Lumen’s SLED growth strategy, contract portfolio, and regional sales plans.
•Tailor capture approaches to diverse SLED procurement models, budget cycles, timelines, and funding sources (e.g., federal grants, state appropriations, bond measures).
Proposal Leadership & Execution
•Lead proposal development for competitive SLED bids, ensuring clarity, compliance, compelling storytelling, and differentiation.
•Oversee proposal schedules, resource allocation, content quality, risk mitigation, and review cycles.
•Drive continuous improvement in SLED proposal quality, effectiveness, and win rates.
Team & Ecosystem Leadership
•Lead, mentor, and scale SLED capture and proposal teams to support diverse and rapid evolving pipeline.
•Manage external proposal vendors, consultants, and strategic partners to scale support as needed.
•Foster strong cross-functional collaboration across Sales, Engineering, Product, Pricing, Legal, and Operations.
Customer & Partner Engagement
•Support executive level engagement with SLED customers, partners, and procurement officials.
•Build trusted relationships with regional and national SLED stakeholders.
•Monitor market trends, legislative changes, funding drivers, and regulatory developments impact SLED opportunities.
Performance Management
•Own SLED capture and proposal performance metrics, including pipeline conversion, PWIN improvements, and ROI.
•Contribute to disciplined bid/no-bid decision making.
•Ensure SLED proposals meet Lumen quality standards and customer expectations.

What We Look For in a Candidate

General Qualifications
•Experience: 10+ years in SLED capture, proposal, or business development leadership.
•Market Knowledge: Strong understanding of SLED procurement processes, state contracting mechanisms, cooperative purchasing models, funding sources, and customer dynamics.
•Leadership: Proven experience leading teams and influencing across matrixed organizations.
•Communication: Excellent written and verbal communication skills.
•Execution: Strong project management, prioritization, and organizational skills.
•Education: Bachelor’s degree in Business, Marketing, or related field.

Preferred Qualifications
•Master’s degree or equivalent experience.
•Relevant certifications (APMP, Shipley, PMP, or similar).
•Experience with cooperative contracts, statewide agreements, and large SLED pursuits.
•Established network within SLED agencies, associations, or procurement communities.

Why Lumen?
At Lumen, your work directly enables communities, schools, and healthcare systems to thrive. You’ll help deliver critical connectivity and digital transformation while building sustainable growth in a dynamic public sector environment.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$148,838 - $198,450 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,282 - $208,373 in these states: CO HI MI MN NC NH NV OR RI
$163,727 - $218,295 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341250

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager NOC - Atlanta, GA, Denver, CO, Tulsa, OK (DENVER, CO, US, 80221)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Provides direction, monitors workload and manages performance target achievement for a team of non-represented employees through daily communication, problem solving, and proactive monitoring of team performance. Responsible for customer follow up, facilitates difficult calls, ensures internal reporting and performance metrics, provides status appropriately using internal systems, and demonstrates expertise with all Service Assurance processes and procedures for creating and managing service related trouble tickets on product line. Responsible for leading leaders of people with a focus representing approximately 40% strategic, 30% tactical and 30% operations.

Please note: This is a swing shift position - 4 days, 10 hrs/day, prefer 3p to 1a CST. This is a hybrid role, 3 days in office, 2 work from home.

The Main Responsibilities

Supervises, educates, motivates and coaches both management and non-represented employees who are responsible for providing database management and support. Integrating a diverse and geographically dispersed staff into a single cohesive team
Demonstrated ability to diagnose performance issues, set goals, establish measurements, and confront deficiencies. Strong focus on the customer.
Responsible for all center or functional group operations, including activities and performance (results, costs, methods, and staffing)
Establishes and assures adherence to budgets, schedules, work plans and objectives/goals. Responsible for all personnel training requirements.
Management of day-to-day operations for production platforms supporting internal and external customers
Project Management of internal and external team projects including management of interactions with vendors and suppliers
Interaction with leadership within the company to ensure open communication and relationships
Ensure that all regulatory requirements and applicable critical Industry certifications are met
May intercede on calls with difficult customers and/or calls requiring in depth knowledge of the organization's products/services.
Responsible for defining and driving comprehensive strategy and implementation plans regarding IT and Vendor Systems and their interactions with the NOC Infrastructure support tools and processes.
Effectively communicates changes to team and continually strives to improve employee engagement.
Responds to inquires; investigates and resolves problems; and interfaces with key customers and internal stakeholders.
Work cross-functionally to solve problems.
Coordinates, evaluates work activities to achieve expected operational objectives and conduct performance management of employees.
Actively supports, participates and contributes toward the achievement of targeted customer, team and individual objectives.
Celebrates successes utilizing appropriate reward and recognition. Motivates team to continual improvement and achievement of maximum performance.
Identifies opportunities for synergies and implements.
Communicates and models the Lumen Unifying Principles.

What We Look For in a Candidate

Bachelor’s degree in Telecommunications, Engineering or a related field or the equivalent in training and experience.
6+ years of related experience with communications networks. Minimum of 3+ years of management experience over large geographically diverse teams and proven leadership abilities.
Hands on working knowledge of 911, E911 (Martens, Ensemble, DBMS, WebDBMS, BOSS, SOLAR, SONAR, SOPAD, ect.), NG911 and Automatic Location Identification (ALI) database management.
Ability to act with a sense of urgency and consistently demonstrate leadership and a high level of engagement with supervisors and team members.
Awareness of and ability to appropriately communicate and manage escalations relative to core network jeopardy situations, outages, and impacts to customer service. Strong communication skills - oral, written, and presentation skills required
Strong people management skills. Effectiveness in providing feedback in a timely manner, and must possess strong communication, coaching, development, mentoring, and performance management skills.
Strong analytical skills. Ability to track and analyze results, including network operations, productivity, and financial performance
Ability to articulate issues that arise from core network implementation, design, repair, surveillance, and performance management to the appropriate groups to secure resolution. This includes internal organizations, vendors/suppliers, Public Policy / Regulatory and Executive Leadership.
Strong communication skills - oral, written, and presentation skills required. Ability to communicate courteously and professionally with customers, outside contacts including vendors and other employees, including various levels of staff and management.
Ability to perform under emergency conditions manages competing tasks simultaneously, possibly with frequent interruptions.
Self-motivated and able to work with minimal supervision.
Ability to travel and work weekends, nights and after hours when necessary.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: GA OK
$111,074 - $148,099 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342439

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Circuit Designer II (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Circuit Designer II, you play a critical role in delivering a seamless customer experience by designing reliable, efficient circuit paths across the company’s network. You translate customer requirements into scalable network solutions, leveraging network architecture, routing configurations, and established design standards to ensure accurate and timely order fulfillment.

In this role, you are accountable for developing precise design layout records that reflect a deep understanding of the company’s product portfolio and technical specifications. You ensure every design aligns to product criteria and fully satisfies the scope of work, contributing to high-quality service delivery and overall network performance.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Efficiently design and process customer orders using multiple design systems to meet SLA, quality, and performance standards.
Manage and prioritize assigned queues, tasks, and assignments to maintain service level objectives.
Communicate order status clearly and promptly with internal and external stakeholders.
Apply proficiency in complex provisioning requirements including dark fiber.
Provide technical support for engineering, installation, and testing of transport facilities and access circuits.
Drive and ensure on-time completion of customer and network orders.
Collaborate with cross-functional teams to provide support and drive process improvements.
Validate orders against entrance and exit criteria to ensure accuracy and compliance.
Maintain up-to-date technical knowledge of wave products, network elements, routing configurations, and design consumption rules.
Exhibit strong problem-solving skills and work independently with minimal supervision.
Adhere to established procedures and continuously improve job skills through training and professional development.

What We Look For in a Candidate

Assoc degree or equivalent education and relevant experience.
3-5 years related experience in specific area or equivalent.
Detail oriented
Self-motivated

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$49,674 - $66,300 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$52,212 - $69,615 in these states: CO HI MI MN NC NH NV OR RI
$54,698 - $72,930 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342555

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Communications Technician - MN (WACONIA, MN, US, 55387)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment.
Perform maintenance and repair on outside plant facilities.
Climb poles, use a shovel and pick to dig up and bury cable, and may be required to work in manholes or controlled environmental vaults (CEV).
Locate buried telephone cables.
Observe all safety rules and regulations.
Assist other technical personnel in the performance of their duties when requested.
Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities.
Assume all other duties as assigned.
Install, test, and maintain private and switched services, and applications for individual residential and business customers.
Use laptop computer to option electronic systems and applications, and to test and install individual services.
Successfully option/configure customer’s computer hardware and software, install modems and telephone filters and applications to complete DSL and VDSL services.
Review, analyze, update, and interpret work orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals, and other source documents to obtain specifications for installation and trouble isolation purposes.
Resolve issues to ensure service is installed/repaired by the committed date/time.
Receive service orders, worksheets (detailed diagrams describing the nature and location of equipment to be installed or repaired), and repair tickets from the supervisor, or other designated employees and perform specified work.
Conduct tests associated with the installation and repair of individual circuits.
Resolve customer issues and problems, ensure customer satisfaction, ensure service is working to specifications.
Utilize various testing devices such as frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, while installing and maintaining equipment, services, and applications.
Perform pre-survey to determine the availability of equipment and facilities, to pretest circuits to ensure that conditioning requirements are met, and to review with the customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
Repair, maintain, splice and perform conformance testing of subscriber line, carrier’s plant, and/or fiber optic plant.
When installing or repairing telephone services, connect equipment to inside cable and make cross connections by connecting color-coded wires.
Join, repair, and rearrange cable conductors in utility holes.
Make necessary tests for gas before entering the utility hole.
Must pump water and/or clean debris from the utility hole.
Locate, join, repair, and rearrange cable and cable conductors in building and aerial or buried plant.
Place, rearrange, and/or remove all forms of outside plant, including but not limited to: underground cable, buried cable, conduit, aerial cable, fiber optics, inside wiring cable, intra-system cable, submarine cable, aerial wire, station wire, and all associated hardware and equipment including carrier and fiber optic terminal equipment.
Perform trouble isolation of transport customer and company communications components, cable, and infrastructure from the customer’s premise up to and including the central office/loop runner equipment.

What We Look For in a Candidate

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$61,047 - $81,396 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342191

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Planning Engineer - Tactical Core Planning (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Planning Engineer is responsible for forecasting, planning, and engineering capacity solutions across Lumen's core transport network. This role ensures network readiness through proactive headroom management, DWDM network augmentation, and execution of capacity expansion projects to support customer and business growth.

The Main Responsibilities

Forecast network growth and identify capacity constraints.
Develop and execute DWDM network augmentation and bandwidth relief plans.
Create and manage NetBuilds, Statements of Work, and implementation requirements.
Maintain network headroom and support capacity jeopardy mitigation efforts.
Coordinate with Engineering, OSP, Operations, Supply Chain, PMO, and implementation teams to deliver network expansions.
Analyze network performance, provide forecasting and reporting, and support capital planning activities.
Drive process improvements, automation, and operational efficiencies within Network Planning.

What We Look For in a Candidate

Bachelor's degree or equivalent experience.
6+ years of network planning, telecommunications, or transport engineering experience.
Strong knowledge of DWDM networks, optical transport technologies, and capacity planning.
Experience managing complex infrastructure projects and cross-functional initiatives.
Strong analytical, communication, and problem-solving skills.

Preferred Qualifications

Experience with Ciena, Infinera, or Nokia optical platforms.
Knowledge of fiber characterization and transport network design.
Experience with headroom management, RapidRoute, Core Waves, DCE, or large-scale network expansion programs.
Prior Lumen planning or transport engineering experience preferred.

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342294

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Network Operations - Hawaii - Public Sector (WORKS FROM HOME, HI, US)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Lead is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.

The Main Responsibilities

Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
Provides technical expertise for deployed equipment (encryption, emulation, etc.)
Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
Validates results, determines corrective action, and confirms readiness for government review/acceptance.
Delivers support to business development through constant customer interface
Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests
Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises
Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders
Composes professional written documentation to support the diverse operations environment
Formulates quick, sound decisions based on experience, established procedures, and available data

What We Look For in a Candidate

Qualification

The selected candidate will reside in communitng distance of Oahu.

For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience:

• Active Secret security clearance required.
• Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
• Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
• Previous experience with Government networks and customer
• Extensive experience in the Information Technology field and working in a fast paced operations center environment
• Ability to work in a high stress environment and collaborate very closely with peers
• Knowledge of physical, operational, and communication security processes and procedure

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$108,896 - $145,195 in these states: HI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 340341

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Vyvx Broadcast Operations Technician II (TULSA, OK, US, 74103)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Baseline Responsibilities working in a Broadcast Technician capacity:

Technicians will operate within a 24/7 service center, supporting Service Delivery and Service Management functions for Lumen Vyvx clients. This role is primarily aligned to the evening shift, extending through midnight, and includes regular coverage of weekends and holidays.

Flexibility is a key requirement, as technicians must be available to support varying 24x7 shift schedules (day, evening or mid-night), including holidays, weekends, and overtime, often with short notice to meet business and operational demands.

This is an onsite only position in Lumen's Tulsa, OK location.

The Main Responsibilities

Responsible for coordinating broadcast television services utilizing multiple Vyvx fiber optic networks, satellite, teleport, and vendor facilities while ensuring service level standards are met. Schedule and switch broadcast signals into the control center for visual confirmation. Responsible for confirming a valid broadcast signal from source, and verbally validating Vyvx services to clients. Extend and goodnight reservations in-service. Responsible for all broadcast service restoration during outage and impairment situations.

Ensures proper system connectivity to transmit broadcast services; verifies for correct video/audio levels at each venue prior to transmission; particularly HD-SDI, UHD, and 4K technology. Troubleshoots/repairs system connectivity, refines system/equipment problems, outages, interferences, and other network issues to ensure effective performance and provide trouble ticket resolution and documentation of action taken. Connects/disconnects macros in the routing system for videos ordered and records the start/end connection path in the transmission database. Creates/monitors customer ordered transmissions through network or satellite, from origination to destination.

Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it to deliver the highest level of service possible; act with customers in mind; establishes and maintains effective customer relationships.

Teamwork: Balances team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contributes to building a positive team spirit; puts success of team above own interests.

Communication: Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keep others adequately informed; selects and uses appropriate communication methods.

What We Look For in a Candidate

Associate degree or equivalent education and relevant experience
May require technical certification.
3+ years of experience with IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow.
Fundamental knowledge of OSI model, Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Juniper or Cisco.
Intermediate to Advance understanding of Broadcast Video distribution flows and technology, HD-SDI, UHD, HDR/SDR, 4K.
Demonstrates initiative to deliver against assigned objectives with minimal supervision.
Ability to self-start and work independently with minimal supervision.
Strong problem-solving skills and proactive approach to tasks.
Demonstrated ability to learn quickly and adapt to new technologies and processes.
Eagerness to proactively seek out new knowledge and skills.
Excellent communication and teamwork abilities.

Compensation

Location Based Pay Ranges

$49,674 - $66,300 in these states: OK

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342580

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician II - Klamath, OR (KLAMATH FALLS, OR, US, 97601)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$52,212 - $69,615 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342204

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Project Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Lead Project Manager is the primary single point of contact for large-scale deployments with significant complexity, unique requirements or that qualify as a “Special”. They will be responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet customer needs & is engaged according to PMO criteria and standards.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers throughout their lifecycle
Accountable for timely project completion and delivery.
Analyzes work plans and schedules and develops project progress and status reports (including executive status updates)
Responsible for resource requirements/allocation.
Coordinate and facilitate project meetings.
Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.
Acts as project team leader & accountable for successful overall project completion
Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. Associated with complex projects.
Ensure adherence to project related policies and processes
Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues
Employs judgment to make business decisions about things that will impact the project, customer or company and has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.
Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements.
Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.
Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.
Understands project goals and objectives as it relates to customer’s business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.
Acts as mentor and team leader to other teammates

What We Look For in a Candidate

Minimum:

Bachelor’s Degree and/or 5+ years of related experience
Implementation experience with multiple of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.

Preferred:

Implementation experience with more than one of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki, etc.
Experience leading multiple complex projects in the technology industry
Project Management Professional or PRINCE2 Certification
6+ years in project management experience

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342556

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Business Intelligence Analyst (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Business Intelligence Analyst is responsible for designing, delivering, and supporting data, automation, and AI-enabled solutions that enhance operational efficiency, transparency, and performance across Service Delivery functions. This role partners with business stakeholders to identify process improvement opportunities, translate requirements into scalable solutions using the Microsoft Power Platform, and ensure all automation and AI capabilities comply with established AI Governance, security, and compliance standards. The ideal candidate is a proactive, analytical professional with a strong passion for innovation, continuous improvement, and responsible technology adoption.

Location

This is a remote, work-from-home position. Candidates must reside and be authorized to work in the United States.

The Main Responsibilities

• Collaborate with Service Delivery stakeholders to identify automation, analytics, and AI use cases that drive measurable operational improvements.

• Design, develop, and maintain solutions using Power Apps, Power Automate, and Power BI.

• Apply AI-enabled capabilities responsibly while adhering to AI Governance standards.

• Develop and maintain Power BI dashboards and SQL-based datasets.

• Document solutions, support adoption, and provide ongoing optimization.

What We Look For in a Candidate

• Bachelor’s degree or equivalent experience in analytics, information systems, or a related field.

• Experience with Power BI, Power Apps, Power Automate, and SQL.

• Experience delivering stakeholder-facing automation or analytics solutions.

• Familiarity with AI governance, data security, and responsible AI principles.

Preferred Qualifications:

• Experience with Dataverse, SharePoint, or Microsoft Teams integrations.

• Exposure to Microsoft AI tools or Copilot capabilities.

• Understanding of Service Delivery or operational performance metrics.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342049

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (MINNEAPOLIS, MN, US, 55410)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a fulltime position located in Minneapolis, MN. Typically Monday through Friday : 8AM - 4:30PM, and also includes a Saturday rotation. May also include nights, weekends, and holidays.

The Main Responsibilities

• Install, splice, and test fiber optic and copper cables for projects, maintenance, and emergency repairs.
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
Depending on the location, pole climbing certification may be required.

Compensation

#LI-Onsite #LI-CS2

Requisition #: 342089

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Account Manager II- Regional Enterprise Expansion (WORKS FROM HOME, GA, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges

$65,793 - $87,715 in these states: GA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342395

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Communications Consultant (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Sr. Communication Consultant will support Lumen by leading strategic communication projects that align with our brand values and business initiatives. In this role, you will oversee corporate social media priorities, including content prioritization, cross-channel promotions, executive social strategy, and employee advocacy. You will be responsible for developing and implementing social media strategies, such as social planning, engagement, content creation, and performance analysis. Additionally, you will manage day-to-day projects and campaigns, ensuring the seamless execution of social media content from start to finish. 

The Main Responsibilities

Work across teams to understand needs and goals of stakeholders for social media posts.   
Assist in management of DMs and responses on platforms.  
Work proactively to pull triggers for content related to our business’ values and strategic initiatives.   
Pitch ideas for content (e.g., Live videos, still posts, carousel posts, interviews, Reels, stories, etc.)  
Assist with copywriting for post captions across multiple channels (internal and external).   
Create graphics and/or stories using social media tools like Adobe Spark.   
Create a mini campaign for a unique business priority from top to bottom.   
Monitor or create dashboards for social media listening topics of interest.   
Pull social media metrics and synthesize takeaways for leaders across the business in plain language with actionable insights.

What We Look For in a Candidate

3+ years of public relations and communications experience in an agency or in-house environment, preferably within the B2B technology space.
A bachelor’s degree in communications, public relations, journalism, or a related field is preferred.
A strong writer and storyteller with a proven ability to craft external communications that align with brand voice and deliver the right message to the right audience.
An understanding of CIOs and senior IT decision-makers within large enterprises, including how they prefer to engage with content and communications.
The ability to thrive in a fast-paced environment, manage competing priorities, meet tight deadlines, and collaborate effectively across a matrixed organization.
Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and stakeholders.
Experience managing sensitive issues and communications with discretion to help protect and strengthen the company’s reputation is a plus.
A strong work ethic, attention to detail, and a proactive, team-oriented mindset.
Strong writing skills, with the ability to develop marketing copy, press materials, news releases, and bylined articles.
Working knowledge of key social platforms, including X and LinkedIn, and how to tailor content for each audience.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong time-management and organizational skills, with the ability to keep deliverables on track and execute with consistency.

Compensation

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-Remote

Requisition #: 342748

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Director of Architecture, Engineering, and Visibility (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director of Architecture, Engineering & Visibility at Black Lotus Security Group leads the strategy, design, and delivery of BLSG’s core threat intelligence and security platforms. This role oversees the architecture and operations of the Black Lotus Labs platform, enabling global IP backbone visibility, advanced threat research, and secure product innovation in partnership with Network Operations, Threat Research, and Security Product teams.

You will drive cloud transformation, modernize legacy systems, scale petabyte-level data platforms, and unify diverse telemetry to enhance real‑time threat detection. This leader guides multidisciplinary engineering teams, strengthens strategic technical partnerships, and ensures all solutions are resilient, cloud‑native, secure, and ready to scale with evolving cyber threats and business growth.

The Main Responsibilities

Set and execute architectural vision for petabyte‑scale threat intelligence and security platforms.
Lead cloud‑native modernization and migration of legacy systems.
Oversee platform engineering and operations to ensure reliability, performance, and data freshness.
Embed responsible, secure AI practices into the SDLC and deliver agentic AI capabilities.
Expand threat visibility by integrating new telemetry and developing advanced analytics.
Drive multi‑year capacity planning aligned with product and research needs.
Evaluate open-source and commercial technologies for performance, cost, and scalability.
Manage technical integrations with strategic partners and support partner‑ready solutions.
Build secure external interfaces for sharing intelligence and enabling collaboration.
Represent BLSG in industry forums and lead initiatives to validate emerging technologies.

What We Look For in a Candidate

12+ years in large-scale architecture or platform engineering.
7+ years leading technical teams and cross-functional programs.
3+ years implementing AI/ML frameworks in production.
Proven experience with cloud-native architectures, scalable data platforms, and containerized environments.
Expertise in network telemetry, threat analytics, and security product development.
Experience managing technical partnerships and integrations.
Master’s degree in Computer Science, Engineering, or related field.
Preferred: Background in cybersecurity, threat intelligence, NDR, AI/ML for security, or regulated environments.

Compensation

Location Based Pay Ranges:

$174,876 - $233,168 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$183,621 - $244,827 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$192,364 - $255,486 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342263

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Technician I - Boston, MA (BOSTON, MA, US, 02110)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: MA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342512

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Little Rock, AR (LITTLE ROCK, AR, US, 72201)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: AR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342260

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (GREAT FALLS, MT, US, 59401)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Central Office Technician is responsible for the installation, maintenance, and repair of telecommunication systems within central office environments. They ensure the smooth operation of communication networks by managing equipment and providing customer support. The position is responsible for the provisioning and maintenance of subscriber loop carrier systems, DSL, POTS, GPON, digital and optical muxes.

Location and Schedule

This is a full time position located in Great Falls, MT. The typical schedule is Monday - Friday 8am - 4:30pm. Will also include an on call rotation. May also include nights, weekends, and holidays.

The Main Responsibilities

•   Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices.
•   Plans jobs and determines materials and resources needed to complete tasks, updates work and maintenance logs, keeps team and managers informed on the status of projects.
•   Travels between central office locations
•   Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties.
•   Utilizes knowledge of general input and analysis of ESS translations.
•   Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, Electronic Data Switching, etc.), uses various types of testing devices, e.g., volt-ohm meters, spectrum analyzers, digital communications, data analyzers, etc.

What We Look For in a Candidate

•   At least six months experience diagnosing circuit trouble, and performing testing with volt ohm meters, TMS, or comparable equipment.
•   At least six months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, and fiber circuits.
•   Must be proficient in switch maintenance and routines, working knowledge of IOF, SONET/DWDM equipment and services.
•   Requires a valid state drivers’ license with satisfactory driving record.
•   Ability to work varying shifts and hours including possible mandatory overtime, and/or callouts, weekends, and holidays.

Preferred Qualifications:
•   At least 12 months experience diagnosing circuit trouble, and performing routine testing, including measuring AC/DC current using volt ohm meters, OTDR, or comparable test equipment.
•   At least 12 months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, and fiber circuits or services.
•   Experience working with 5ESS switches.
•   Experience including ROADM, Infinera, QMOE, IP Ethernet.
•   Certification or training in the maintenance and operation of D4 channel banks, Calix DSL systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel DSL systems.
•   Experience working independently with little supervision.

Compensation

Pay Ranges

Minimum hourly rate: $14.93
Maximum hourly rate: $40.28

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see Central Office Technician IBW)

#LI-Onsite #LI-CS2

Requisition #: 342515

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Construction Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Construction Engineer reports to the Manager of Engineering and plays a pivotal role in the design, planning, and execution of complex infrastructure, telecommunications, and building projects. This role requires deep technical expertise, a passion for innovation, and a strong commitment to safety and engineering excellence.

The successful candidate will combine strong engineering expertise with innovative thinking to deliver scalable, cost-effective, and sustainable solutions while ensuring compliance with all safety, quality, and regulatory requirements. The role requires leadership of cross-functional teams, engagement with external engineering and construction partners, and the application of emerging technologies and construction methodologies to improve project outcomes.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Lead a multidisciplinary team of engineers, project managers, and solution architects for multiple large-scale telecommunications and infrastructure projects.
Lead solution development involving network architecture, civil engineering, site development, outside plant (OSP) infrastructure, mechanical, electrical, and prime power systems.
Create complex Scopes of Work, Architectural & Engineering (A&E) designs, and Construction Drawings (CDs) as well as project schedules, budgets, resource requirements, risk mitigation plans, governances, and performance metrics.
Ensure projects are delivered safely, on schedule, within budget, and in accordance with company standards and comply with applicable codes, regulations, permitting requirements, and industry standards.
Oversee route planning, fiber assignments, network capacity requirements, and infrastructure acceptance activities.

What We Look For in a Candidate

Bachelor's degree in Civil Engineering, Electrical Engineering, Mechanical Engineering, Construction Management, or a related technical discipline; or equivalent combination of education and relevant experience.
Minimum 8 years of engineering, construction, telecommunications, or infrastructure project experience.
Demonstrated experience leading complex engineering and construction projects through the full project lifecycle.
Strong knowledge of construction management principles, engineering practices, project controls, and safety requirements.
Experience managing external engineering firms, contractors, and construction vendors.
Working knowledge of OSP engineering standards and telecommunications network deployment.
Proficiency with Microsoft Office applications including Excel, Word, and Project.
Excellent leadership, communication, organizational, and problem-solving skills.
Ability to manage multiple priorities and perform effectively in a fast-paced environment.

Preferred Qualifications

Professional Engineer (PE) license or equivalent professional certification.
Experience with telecommunications fiber network design and deployment.
Experience with civil engineering and site development projects.
Knowledge of Lean Construction, Design-Build, or Integrated Project Delivery (IPD) methodologies.
Familiarity with digital construction platforms such as Autodesk Construction Cloud, Procore, or similar systems.
Experience implementing innovative construction technologies and sustainable design practices.
Understanding of sustainability frameworks, energy-efficient infrastructure, and carbon reduction initiatives.

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342585

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Cloud Security and Vulnerability Management Consultant (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen Security Advisory Services is hiring a Cloud Security & Vulnerability Management consultant to join a team that delivers customer-facing security assessments and vulnerability management engagements across cloud environments and customer premises. The primary focus is cloud security posture assessment, where the team evaluates customer environments against industry compliance frameworks, identify vulnerabilities and misconfigurations, and help customers understand their security posture and build practical remediation strategies. A secondary focus is vulnerability management, where the team deploys and manages scanning platforms in customer environments, configure and tune the platform alongside customers, develop patching strategies aligned to customer needs, and guide remediation prioritization and planning.

This is a hands-on consulting role on a small, fast-moving team. You'll work directly with customers, run assessments using commercial and custom-built tooling, and contribute improvements to shared platforms and codebases.

The Main Responsibilities

Cloud Security (Primary Focus)

Deliver cloud security posture assessments across AWS, Azure, and Microsoft 365 environments
Evaluate customer environments against CIS Benchmarks, cloud provider security frameworks and best practices, and customer-specific compliance standards
Use custom-developed assessment frameworks and cloud-native security tooling to identify misconfigurations and security gaps
Perform cloud resource inventory and exposure analysis
Prioritize findings by risk and develop clear remediation guidance

Vulnerability Management

Deploy and manage vulnerability scanning platforms in customer environments
Configure and tune scanning platforms alongside customers, including patching strategy development
Analyze scan results, prioritize findings by severity and business impact, and guide remediation planning
Understand vulnerability types, severity frameworks (e.g., CVSS, vendor-specific), and how to communicate risk to customers

Consulting & Delivery

Participate in customer-facing activities: kickoff calls, technical interviews, working sessions, and findings presentations
Contribute to assessment reports and remediation roadmaps for technical and executive audiences
Communicate technical risk clearly to non-technical stakeholders

Tooling & Platform Development

Contribute to a custom-built cloud security assessment platform (AWS native services)
Develop and maintain custom security checks and automated compliance scanning tools
Work with AWS and Azure cloud infrastructure components
Write and maintain scripts for assessment automation and reporting

What We Look For in a Candidate

Required Experience

Hands-on experience with at least one major cloud platform (AWS preferred; Azure, M365 also valued)
Understanding of cloud security posture management (CSPM) concepts and the differences between platform-level tools (e.g., Wiz) and assessment-focused tooling
Familiarity with compliance frameworks such as CIS Benchmarks, SOC2, PCI-DSS, or NIST
Understanding of vulnerability management concepts: vulnerability types, severity scoring, remediation prioritization
Strong communicator able to explain technical findings to both engineers and executives
Comfortable writing Python and working in Git
Experience with AI-assisted development and automation tools such as GitHub Copilot, Microsoft Copilot Studio and agent building,
Power Automate, and Claude
Willingness to learn new tools and platforms quickly

Preferred Experience

Microsoft 365 security experience (Entra ID, Defender, Exchange, Teams, SharePoint, Intune)
Experience with cloud security scanning tools or CSPM platforms
Experience with vulnerability management platforms, particularly Qualys (preferred) or Tenable
Experience Level
3–5 years’ experience in cloud security, vulnerability management, security consulting, or a related technical security role
Certifications
Relevant certifications (AWS, Azure, CISSP, or similar), however, demonstrated experience matters more

What We're Looking For:

Curious, hands-on, and forward thinking. You learn by building, testing, and breaking things
Comfortable balancing technical depth with customer-facing delivery
Effective in a small team where you own outcomes, not just tasks
Able to point to relevant work: assessments delivered, tools built, security problems solved

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342369

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager Sr - Public Sector - FL (WORKS FROM HOME, FL, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Location
This position allows you to work from home in Florida. Preferred candidate would be in Central or West Central Florida, specifically in the Orlando or Tampa markets. This is a work from home position, but the account manager is expected to make regular in-person visits.

The Main Responsibilities

Essential Duties:

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
After winning new business, manages customer relationships in order to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
Develop and implement sales plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
Utilize Siebel & Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

Knowledge, Skills or Abilities:

Proven experience in solution selling IP, data, and voice network services.
Proven experience in hunting, prospecting, and new account development.
Experience with Salesforce.com preferred.
Demonstrated strong communication, written, and formal presentation skills as well as ability in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

5+ years of Telecommunications sales experience.
Experienced in Public Sector selling for at least 2 years with focus on prospecting and account management of an existing module.
Self-motivated with a sense of urgency to drive results with existing customers and new clients.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$76,920 - $102,559 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-LC3

Requisition #: 342110

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (EDEN PRAIRIE, MN, US, 55346)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a fulltime position located in Minneapolis, MN. Typically Monday through Friday : 8AM - 4:30PM, and also includes a Saturday rotation. May also include nights, weekends, and holidays.

The Main Responsibilities

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
Depending on the location, pole climbing certification may be required.

Compensation

#LI-Onsite

Requisition #: 342279

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Sr IT Systems Engineer - PUB SEC (SAN ANTONIO, TX, US, 78207)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The IT Systems Engineer II provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.

Requires a Top Secret/SCI clearance.

The Main Responsibilities

Serves as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to escalated problems.
Operates as network technical lead on internet protocol (IP) and network management (NM) activities and serve as the first level of escalation to Tier I NOC personnel on network issues.
Troubleshoot, identify, and resolve logical and physical network issues and identify problem trends and systemic issues before Tier III elevation
Each discipline focuses on resolving day-to-day incidents and elevate systemic issues
Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
Provide technical input to operational documentations and standard operating procedures (SOP) for IP and NM discipline supporting the NOC
Maintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentations
Provide technical guidance and direction to junior technicians
Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment.
Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
Assist TTU/MOP for subtending devices and conduct turn-up activities for routing/switching platforms and some optical transport platforms
Administration of network management applications such as SolarWinds for monitoring, Security Technical Implementation Guides (STIG) compliancy checks, and firmware upgrades

What We Look For in a Candidate

Basic Qualifications:

On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations.
Able to operate and accomplish technical task with minimum guidance.
Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
Requires fluent understanding of Layers 1/2/3 inter-dependences and IP proficiency.
Simple Network Management Protocol (SNMP) is required.
Requires a Top Secret/SCI clearance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Preferred Qualifications:

Bachelor’s degree or equivalent experience in an Information Technology field.
At least 7 years of experience in a network management environment.
Demonstrates a high-level of proficiency in IP technical discipline.
Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar.
Working knowledge for layer 2, 3, and 4 data networking.
JNCIA or CCNA is preferred
Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)
Some knowledge and experience with optical transport technology is preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Systems Analyst - Technical Product Owner (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Drive the modernization and evolution of lumen.com by serving as the strategic link between Business, Product, UX, Architecture, and Engineering teams. This role combines product ownership, digital platform strategy, and an AI-enabled approach to product management to accelerate delivery, improve decision-making, and maximize business value across customer-facing digital experiences built on Adobe Experience Manager as a Cloud Service (AEMaaCS).

The successful candidate will define priorities, manage product roadmaps and backlogs, translate business objectives into actionable requirements, and leverage AI-powered tools and insights to improve requirements analysis, prioritization, delivery planning, stakeholder alignment, and product outcomes.

The Main Responsibilities

Own and prioritize the product backlog for lumen.com initiatives, ensuring alignment with business goals and customer needs.
Partner with Business, Product, UX, Architecture, and Engineering teams to define product vision, roadmap, features, and user stories.
Translate strategic priorities into clear, actionable requirements and acceptance criteria.
Drive product delivery across global teams by facilitating requirement clarification, dependency management, and stakeholder alignment.
Leverage AI-assisted product management practices to improve requirements analysis, backlog refinement, prioritization, roadmap planning, and decision-making.
Support modernization initiatives on AEMaaCS, ensuring scalable, customer-centric digital experiences.
Use data, analytics, customer insights, and AI-driven recommendations to identify opportunities, measure outcomes, and optimize product performance.
Champion Agile best practices and continuous improvement across product delivery processes.

What We Look For in a Candidate

6+ years of experience in Product Ownership, Product Management, Business Analysis, or related roles, with a proven track record delivering digital products, web platforms, or customer-facing experiences.
Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across business, product, UX, architecture, and engineering teams.
Experience managing product roadmaps, backlogs, requirements, and prioritization in Agile delivery environments.
Ability to translate business objectives into actionable requirements, technical solutions, and measurable business outcomes.
Strong analytical and problem-solving skills with a data-driven decision-making mindset.
Experience supporting large-scale website modernization initiatives, digital experience platforms, content management systems, and customer journey optimization.
Experience with enterprise digital platforms; knowledge of AEM or AEMaaCS is highly desirable.
Experience working with globally distributed teams and influencing stakeholders across organizational boundaries.
Familiarity with AI-powered tools, analytics, experimentation, personalization, product discovery capabilities, or AI-enabled product management practices that improve prioritization, planning, decision-making, and business outcomes.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342708

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Utility Locator Technician (JACKSONVILLE, FL, US, 32216)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Utility Locator Technician is accountable for accurately identifying, locating, and protecting company fiber assets and preventing costly repair and restoration due to a fiber cut or damage within a dig or excavation site. This role must locate fiber optic cable to identify if the dig site is clear or if a conflict exists based on locating instructions, and in relation to company fiber asset records in company systems.

Location

This position is based in Jacksonville, Florida. Candidates must currently reside in, or be located within a reasonable commuting distance of, the Jacksonville metropolitan area. Regular local presence is required to effectively support business operations and team collaboration.

The Main Responsibilities

Uses various software to perform additional tasks involved with the daily operations of Cable Protection Operations. Maintains tools, test sets, and electronic equipment including, but not limited to fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment.
Identifies and marks all utility locations with paint and capture photos (Prove-IT) for upload to company systems as required. Protect cable and network infrastructure from damage due to faulty locations.
Accesses and processes tickets through company systems. Uses various software to perform additional tasks involved with the daily operations of Cable Protection Operations.
Updates site records, enter appropriate detailed log information on trouble tickets for reference and provides reports to others on status updates and issues related to assignment.

What We Look For in a Candidate

Must be knowledgeable in the efficient operation of test equipment to verify cable faults.
Must have a basic ability to read maps, cable plats, and schematics.
Must be physically able to climb utility poles using pole climbers.
Must be able to work outside in all weather conditions.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342440

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician III - Bandon, OR (BANDON, OR, US, 97411)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We have an immediate opening for Field Technician III. The Field Technician III may be required to perform a variety of different functions based on the need of the geographic area. Without direct supervision and utilizing established guidelines, procedures, and/or policies the Technician may be responsible to effectively perform all functions required for Field Tech II. Works independently under minimal supervision, may act as a team leader. Expert knowledge of a specialty in business field and strong business acumen. Applies advanced principles, theories, and concepts performing tasks associated with the installation, acceptance, and maintenance of Transport equipment, Signaling (such as SS7), Private Line and Data Services, install Channel Servicing Unit/Data Servicing Unit (CSU/DSU) and Customer Premise Equipment (CPE). Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers. Performs a wide spectrum of moderately complex assignments requiring alternative analysis, innovation and judgement, while demonstrating excellent interpersonal skills. Assumes all routine tasks for major or multiple projects and is periodically called up to make un-reviewed decisions.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties), vendor management and PO creation.
Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

5+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices.
Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration).
Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts.
Working Conditions: Work is occasionally performed in building settings. Outdoor work is required in the inspection of buried cable, construction sites, field facilities. Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.
Follow all personal safety policies and procedures.
Posses a valid state vehicle operator's license and a satisfactory driving record in accordance with applicable state law(s) and fleet/vehicle safety program. Follow all company policies regarding motor vehicle usage.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
Performs a wide spectrum of complex assignments requiring alternative analysis, innovation and judgment, while demonstrating excellent interpersonal skills.
Complete installation, decommission and troubleshoot problems of next generation and legacy network equipment and circuits.
Perform underground fiber optic cable locating without error.
Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance of the network, critical infrastructure, and materials management within allocated time and quality parameters.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,875 - $90,500 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342109

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

MGR Field Operations - FL (FORT MYERS, FL, US, 33901)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Manager Field Operations is accountable for leading the service delivery efforts to National network and customers, as well as all enterprise business products and services. Strong leadership and collaboration skills are required as this position is responsible for the results from multiple organizations in both direct and indirect reporting structures. This position is also actively involved in community and organizations that help strengthen communities and our Brand.

Reports to the Director of Operations and works independently on day-to-day operations managing a team of technicians consisting of both inside plant (ISP) and outside Plant (OSP).

The Main Responsibilities

Responsible for ongoing management of the fiber optic plant and the various electronic network elements attached to it. These include:
- Multiple network equipment types (including DWDM, Ethernet, IP, VoIP and SONET technologies) and manufacturers.
- Installation, operations, and maintenance of the network equipment at both company operated and customer operated facilities.
- Coordinate with multiple teams outside of the division to test, activate, insert and utilize various network elements. (Including Real Estate, CCM, Sales, Sales Engineering, Contractors, Design, Test & Activations, Customers, and multiple NOC organizations)
Accountable to ensure team is effectively and efficiently completing daily routines (provisioning work requests, maintenance work, mark and locate tickets, preventative maintenance, and change management/grooming tasks) and meeting metric goals (on-time-performance, task interval yield, construction project completion, trouble response and restore times, spares handling, overtime).
Analyze and measure data to identify key trends in performance.
Establish and maintain effective and productive working relationships with personnel at all impacting organizations as well as other external contacts so that issues are resolved correctly and timely.
Manage employees, contractors, and vendors for the efficient and timely completion of projects.
Validate direct report time reporting for accuracy.
Guide and provide leadership to direct reports during transition periods between company and organizational changes.
Ensure staff has the resources and skills needed to support work initiatives.
Support compliance through enforcement of standards, policies, and processes.
Provide leadership and motivation to team members.
Establish and monitor performance objectives for direct reports that align with organization goals, while coaching to attain objectives.
Determine training requirements and promote direct report development through individual development plans (IDP), peer-to-peer training, and internal and external training resources.
Continually striving to better define and improve departmental processes for optimal efficiency and network reliability while engaging intradepartmental and interdepartmental resources to achieve results.
Perform special projects and other duties as assigned.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience. Typically, with 5-7 years related experience and 2+ years previous manager level leadership experience preferred.
Pro-actively seeks new opportunities to increase operational efficiency.
Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level.
Possess strong organizational, time management and analytical skills.
Ability to analyze and manage financial data and capital and expense budgets.
Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions.
Ability to build group commitment to company goals and objectives.
Must enjoy working in a fast-pace, results driven organization.
Must be able to prepare presentations and clearly articulate the position being taken in the presentations.
Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role.
Demonstrated ability to develop and execute short- and long-term objectives in a team environment.
Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
Ability to travel as required.
Must have a valid driver's license.
Must be available 7/24 to support network emergencies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342536

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Captain - Helicopter - Grand Junction, CO (GRAND JUNCTION, CO, US, 81501)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Pilot in Command (PIC) is accountable to the Chief Pilot for the safe conduct of assigned flights. The primary responsibility of a PIC is to provide for the safe operation of his/her assigned aircraft and crew. The PIC is the final authority on all matters concerning the safety of his/her assigned aircraft and its operation.

Location

Work Location: Grand Junction, CO

The Main Responsibilities

The accountabilities and duties of the position include:
a. Flight planning, including checking weather, all applicable NOTAMs, determining aircraft weight and balance, fuel, oil, and survival equipment requirements.
b. Ensuring that the aircraft is airworthy, duly registered and that the documentation specified in section 4.1.2 are on board the aircraft.
c. Ensuring an aircraft pre flight inspection is completed before each departure, to include adequate fuel/oil for the flight and that all aircraft system databases are current and updating them if necessary.
d. Ensuring the passengers are briefed in accordance with the requirements specified in section 5.27.1.
e. Operating the aircraft in accordance with operator procedures and aircraft limitations.
f. Ensuring compliance with applicable laws and this Flight Operations Manual and other manuals as appropriate.
g. Completing all post flight duties, including notification to the company of any deviation from the planned itinerary or overnight location.
h. Recording flight times and aircraft defects.
i. Communicating with the Director of Maintenance as necessary regarding any aircraft defects.
j. Maintaining current required licenses and certificates to comply with Company and FAA requirements.
k. Attending regularly scheduled ground, flight, and simulator training, maintaining flight proficiency and knowledge of flight operations, regulations, the AIM, and aircraft systems.
l. Full participation in the department safety management system and on the safety committee as needed (refer to section 3).
m. Knowledge of the use of SATCOM phone and Spidertracks.
The Chief Pilot may assign pilots additional duties. The qualifications required to act as PIC are specified in Chapter 8.

What We Look For in a Candidate

8. Qualifications and Training
At the completion of initial and recurrent aircraft type flight training, pilots will be certified as proficient by one of the following:
a. An examiner in the flight training school that the Aviation Department has contracted with to provide pilot aircraft type simulator flight training; or
b. A civil aviation examiner approved by the Federal Aviation Administration.
The Pilot Proficiency Check used by the flight training school shall be used to record the results of training to proficiency. Training records may be retained by the Training Provider.
8.1.3 Training Required for All Department Members
Pilots, Managers, Maintenance Personnel, and the Aviation Coordinators are required to complete the following training, in addition to the training listed in sections 8.3 through 8.6:
a. SMS training (*) for personnel specific to their role,
b. For personnel with an assigned role in the ERP: training specific to their role,
c. Corporate Aviation Security training (*),
d. Initial and recurrent Fatigue Management training as appropriate to the role.
NOTE: Items above marked with (*) may include both general training from a Training Provider and training on Company specific policies and procedures.
8.2 Flight Crew Hiring Requirements
Pilot in Command (PIC)
A minimum of 2,000 hours of helicopter certified total flight time. This should include:
• 1,000 turbine
• 1,000 PIC time
• 50 hours of total actual or simulated instrument flying experience
Should have experience operating helicopters in mountainous terrain and external load operations.
• Commercial Helicopter Instrument
• Second Class FAA Medical Certificate
8.2.1 Waiver for Pilot Employment
The minimum requirements of section 8.2 can be waived only with the consent of the EVP. In this event, the applicant will be required to satisfactorily complete an actual flight check or simulator training to determine his/her aptitude and skill level.
8.3 Flight Crew Qualifications
8.3.1 Flight Crew Training
As well as holding current licenses and medical certificates, flight crewmembers must have successfully completed the training programs and competency checks as prescribed in this chapter. That training shall include:
a. Initial and recurrent training in:
-Responsible for coordinating and performing precision Part 133 external load operations in high mountainous terrain.
-Minimum 100 hours of external load operations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$138,844 - $185,124 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342054

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Systems Engineer - Public Sector (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, analysis, design review, testing, implementation, and validation. The candidate should be a self-starter and can work independently with little to no supervision.

The Main Responsibilities

•The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
•Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction.
•Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud and Amazon Web Services.
•Deploy, configure, and administer systems in Google Cloud and Amazon Web Services.
•Support and troubleshoot Kubernetes clusters and containers.
•Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production.
•Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
•Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Experienced with automation tools such as Ansible, Puppet, or Chef
•Gather and analyze metrics and customer feedback to formulate system requirements.
•Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
•Develop and execute test plans and procedures based upon system security and functional requirements.
•Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems.
•Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting.
•Operational knowledge of system products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud, and Amazon Web Services.
•Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery.
•Maintain existing applications by fixing, upgrading, and adding functionality as needed.
•Quickly develop new applications as the need arises. These applications should follow appropriate best practices.
•Assess existing applications for deficiencies such as slow performance and use of deprecated dependencies and come up with a plan for resolving.
•Keep existing applications current with the version of the programming language and releases.
•Perform application testing to ensure that new features work or that fixes have not caused any regressions.
•Mentor teammates by helping them learn new technologies where needed.
•Provide rapid operational support, troubleshooting, and resolution to production equipment.

What We Look For in a Candidate

•5+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting.
•3+ years of Kubernetes experience to include developing helm charts and deploying applications on Kubernetes.
•3+ years with Google Cloud Platform or Amazon Web Services
•5+ years with Elasticsearch experience to include indexing, clustering, managing, and troubleshooting.
•5+ years with automation in Ansible, Puppet, or Chef.
•Knowledge and experience should include computer network operations, network access and protection techniques and technologies, security, encryption, and cross domain solutions
•Available 24/7 for Network Outages and Maintenance window work.
•Ability to work with coworkers and customers to troubleshoot technical problems
•Ability to travel
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341297

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Analyst, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Lead Analyst, Portfolio Management is a senior individual‑contributor role responsible for end‑to‑end operational ownership of significant portions of the AGT portfolio, with deep accountability for headcount (HC), investment analysis, and execution rigor.

Reporting to the Sr. Manager, Portfolio Management, this role goes beyond transactional execution to lead complex analyses, independently manage portfolio domains, and serve as a trusted partner to AGT TO and AGT leaders. The Lead Analyst acts as a day‑to‑day execution lead, ensuring portfolio health, data integrity, and readiness for leadership decision‑making.

This role is structured for 11 am to 7pm or 12pm to 8pm CET working hours and is a critical pillar of AGT’s Poland‑based portfolio management team, designed to scale execution, strengthen governance, and reinforce AGT’s operating rhythm.

Location: Remote or Hybrid

The Main Responsibilities

Portfolio & Execution Leadership

Own end‑to‑end portfolio management for assigned domains, initiatives, or value streams, including scope, milestones, KPIs, and HC assumptions.
Lead portfolio updates, re‑baselining, scenario changes, and initiative closures, ensuring alignment AGT TO, AGT teams, HR, and portfolio systems.
Serve as the primary point of contact for portfolio execution topics within assigned areas.
Proactively identify execution risks, data gaps, and interdependencies; escalate with recommended actions and countermeasures.

Workforce Analytics Leadership

Lead workforce analysis across initiatives, including role mix, location strategy, productivity assumptions, and workforce shifts and cost-to-serve.
Own initiative level and portfolio level investment tracking, from baseline through execution.
Develop scenario analyses and insights to support leadership trade‑offs related to workforce and cost optimization.
Perform advanced variance and trend analysis; identify systemic issues and improvement opportunities.
Support planning cycles by leading updates to cost run rates, savings trajectories, and forecast assumptions.
Ensure portfolio KPIs are decision ready, auditable, and aligned to AGT commitments.

Reporting, Governance & Operating Rhythm

Lead preparation of portfolio reporting and insights for monthly operating rhythms and leadership checkpoints.
Ensure reporting quality, consistency, and clarity across portfolio materials.
Maintain governance artifacts, documentation, and audit trails required for enterprise transformation oversight.
Act as a quality control checkpoint for portfolio data produced by upstream contributors.
Contribute to the evolution of the AGT Portfolio Management COE operating model.
Apply a continuous improvement mindset to improve efficiency, quality, and scalability of AGT TO operations.

What We Look For in a Candidate

Required Qualifications

5–7 years of experience in portfolio management, consulting, commercial excellence, financial analysis, transformation, or operations.
Demonstrated expertise in HC and strategic investment analysis.
A strong strategic mindset and problem-solving skills with ability to think critically.
Proven ability to independently manage complex, cross‑functional portfolios.
Advanced Excel and analytical skills; experience working across multiple data sources.
Strong Power Point and presentation skills to translate complex analysis into executive-ready storyline
Strong executive‑ready communication skills, with the ability to translate data into insights.
A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. Previous work with international corporations is a plus.
A strong interpersonal, time management and facilitation skills with proven ability to work in a fast-paced, high-volume environment.

Preferred Qualifications

Exposure to enterprise transformation, consulting, commercial / GTM organizations, PMO roles, or strategic investment governance.
Familiarity with workforce productivity programs, strategic location initiatives, or cost‑optimization efforts.
Prior experience in technology, telecom, or consulting environments
Exposure to XaaS, Cloud Service Providers, Data Center Operators industries.
Experience working for a multinational organization.

Requisition #: 341637

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Telecommunications Technician (GRAND FORKS, ND, US, 58203)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Location and Schedule

This is a full time position located in Grand Forks, ND and Fargo, ND area. The typical schedule is Monday - Friday, 8am-4:30pm. May include nights, weekends and holidays.

The Main Responsibilities

What We Look For in a Candidate

Work Environment:

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state drivers licenseand a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. pole climbing certification may be required.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Supplemental Pay (Network Technician)

#LI-Onsite #LI-CS2

Requisition #: 341897

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Operations Service Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Sr Operations Service Manager (OSM) serves as the primary post‑installation operational interface for a portfolio of named, elite enterprise customers. Acting as a critical customer advocate and strategic liaison, the OSM is accountable for operational excellence, service continuity, and a differentiated customer experience across the post deployment lifecycle.

This role operates at the intersection of service delivery, operational leadership, customer engagement, and transformation execution. The OSM partners closely with Repair Centers, Network Operations, Engineering, Automation, and other cross‑functional technical teams to escalate, coordinate, and resolve complex operational issues when standard processes fall short.

Beyond day‑to‑day service management, the OSM is explicitly accountable for driving operational transformation—including automation adoption, AI‑enabled efficiency, data‑driven decision making, and continuous service improvement. The role requires the ability to translate complex operational data into clear executive‑level narratives, influence senior stakeholders, and lead change across organizational and functional boundaries.

In addition, the OSM provides leadership through mentoring peers, facilitating cross‑functional collaboration, and supporting management with shared strategic, operational, and cultural leadership responsibilities.

Core Accountabilities

The TSM / OSM is directly accountable for the following outcomes:

Customer Operational Health & Experience across assigned enterprise accounts
Executive‑level communication and storytelling using data and analytics
Driving transformation, automation, and AI adoption within service operations
Ownership of complex escalations, root cause analysis, and preventative action
Leadership through influence, change execution, and peer mentorship

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

Key Responsibilities

Customer Operations & Escalation Leadership

Serve as the primary escalation point for assigned enterprise customers, including after‑hours support when required, when standard operational processes do not meet customer expectations.
Once engaged in an escalation, act as the central point of ownership and communication, coordinating internal resources across Repair Centers, Network Operations, Engineering, and leadership to drive resolution.
Proactively manage high‑impact incidents, chronic service issues, and abnormal operational conditions, ensuring clear accountability, transparency, and customer confidence throughout the lifecycle.

Executive Communication & Operational Storytelling

Develop, curate, and deliver customized operational reporting and recurring Operations Reviews for enterprise and executive audiences.
Use data, analytics, and visual storytelling techniques to clearly communicate service performance, trends, risks, and opportunities—moving beyond metrics to tell a compelling operational story.
Present confidently and effectively to executive, SVP, and C‑level audiences, translating technical and operational complexity into business‑relevant insights and recommendations.
Take ownership of customer‑facing presentations related to service performance, Root Cause Findings (RFOs), Service Improvement Plans (SIPs), and major operational initiatives.

Transformation, Automation & AI Enablement

Actively drive operational transformation initiatives, with explicit accountability for identifying opportunities to improve efficiency, consistency, and customer outcomes.
Lead and direct customer implementations of enterprise automation and AI solutions, supporting initiatives ranging from proof‑of‑concept and pilot programs to large‑scale production deployments.
Leverage AI‑enabled tools and automation platforms to improve incident response, analysis, reporting, decision‑making, and productivity.
Partner with internal automation, tooling, and analytics teams to influence roadmap priorities based on real‑world operational and customer needs.

Service Improvement & Problem Management

Partner with Repair Centers and technical teams to initiate, develop, and track post‑mortem analyses, root cause investigations, and preventative measures.
Take end‑to‑end ownership of presenting findings, corrective actions, and outcomes to customers and internal stakeholders.
Identify, define, and clearly communicate Service Delivery, Service Management, and Service Assurance process gaps.
Establish, manage, and drive Service Improvement Plans (SIPs), facilitating internal and external forums, tracking commitments, and ensuring initiatives progress through resolution.

What We Look For in a Candidate

Mentorship & Team Leadership

Train, mentor, and support junior OSMs and peers, transferring knowledge related to customer management, escalation leadership, automation, and executive communication.
Collaborate with management to support strategic initiatives, workforce development, knowledge sharing, and team leadership activities.
Serve as a role model for strong communication, accountability, and change leadership.

Required Skills & Capabilities

Proven ability to lead complex operational scenarios and high‑severity customer escalations
Strong executive presence with the ability to present clearly and confidently to senior leaders and customers
Advanced ability to use data and analytics to tell a story, influence decisions, and drive action
Demonstrated experience with automation, AI tools, and digital enablement in an operational or service environment
Strong change leadership skills, including influencing behavior, driving adoption, and sustaining improvements
Excellent written and verbal communication skills, including customer‑facing documentation and executive presentations
Ability to operate effectively in ambiguous, fast‑paced, and high‑pressure environments

Qualifications & Experience

Bachelor’s degree or a minimum of six (6) years of relevant professional experience in operations, service management, telecommunications, or a related technical or customer‑facing discipline
Experience supporting enterprise‑scale customers and complex service environments
Prior exposure to AI‑enabled tools, automation platforms, analytics, or digital transformation initiatives strongly preferred

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342459

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Software Developer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Drive the modernization and scalability of lumen.com by building digital experiences on Adobe Experience Manager as a Cloud Service (AEMaaCS). This role combines Full Stack development, cloud-native technologies, and an AI-first approach to software engineering to deliver scalable solutions, accelerate platform innovation, and improve development efficiency.

Working closely with Product, UX, Architecture, and Engineering teams, the successful candidate will leverage AI-assisted development practices to enhance code quality, automate workflows, and deliver exceptional customer experiences.

The Main Responsibilities

Design, develop, and support scalable digital experiences on AEMaaCS, leveraging modern frontend technologies such as React and Vue.js, APIs, integrations, and cloud-native architectures.
Champion the adoption of AI-assisted software engineering, integrating AI into development, architecture, testing, code reviews, troubleshooting, documentation, and delivery workflows.
Identify opportunities to leverage AI and automation to improve developer productivity, accelerate delivery, enhance customer experiences, and reduce operational complexity.
Collaborate with Product, UX, Architecture, and Engineering teams to deliver secure, scalable, accessible, and high-performing solutions.
Contribute to platform modernization initiatives, including migration from legacy applications to modern composable and cloud-based architectures.
Drive engineering excellence through code quality, testing automation, observability, performance optimization, and continuous improvement practices.

What We Look For in a Candidate

5+ years of experience in Full Stack Software Development.
4+ years of experience with Adobe Experience Manager (AEM), preferably AEMaaCS.
Strong experience with React, Vue.js, JavaScript/TypeScript, APIs, and modern web technologies.
Experience leveraging AI-powered development tools or a strong passion for AI-first engineering practices.
Experience designing scalable applications and working with cloud-native architectures.
Strong understanding of software engineering best practices, performance, security, and maintainability.
Experience working in Agile environments and collaborating with globally distributed teams.
Experience with CI/CD, DevOps, and modern cloud platforms.
Experience supporting large-scale enterprise websites and digital experience platforms.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342697

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (RAYMOND, WA, US, 98577)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full-time position located in Raymond, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:
Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $13.16
Maximum hourly rate: $35.99

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (Customer SVC Tech)

#LI-Onsite #LI-CS2

Requisition #: 342502

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Manager Network Engineering, Lab Infrastructure and Test Engineering (DENVER, CO, US, 80221)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Senior Manager, Network Engineering (Lab & Test), you will lead a team responsible for designing, building, and operating large-scale physical lab environments and test infrastructure that support network platform development, validation, and deployment. Your team will enable engineering and product organizations to test and validate critical systems through robust, production-representative lab environments. This role requires deep expertise in network hardware, lab environments, and hands-on systems integration, combined with strong leadership and operational excellence.

Location

This is a hybrid opportunity requiring onsite presence in Denver, CO

The Main Responsibilities

Lead a team of engineers responsible for lab design, build-out, and ongoing operation of network and systems test environments
Own hardware lifecycle management, including procurement, installation, inventory, and decommissioning of lab equipment
Design and maintain production-representative test environments across IP networks, optical systems, and compute platforms
Lead system integration testing, validation, and certification efforts for new platforms, upgrades, and infrastructure changes
Oversee fixed access and broadband device testing for xDSL, GPON, XGS-PON, G.Fast, G.hn, DSLAMs, OLTs, ONTs, SmartNID, residential gateways, and related hardware/software solutions
Drive manual and automated test execution, results tracking, defect identification, and validation processes to support high-quality broadband and high-speed internet services
Lead Proof of Concept, Development, and QA testing of next-generation access initiatives, including enterprise NID solutions, Digital Twin/RTO requirements, Ops Cloud enablement, and broader network modernization efforts
Partner with engineering teams to ensure test coverage, reliability, and repeatability across lab environments
Drive lab reliability, capacity planning, and resource allocation across multiple teams and programs
Establish and enforce lab governance, standards, and operational processes
Simplify complex engineering and testing workflows into scalable operational models
Partner cross-functionally with product, engineering, and operations to align on testing priorities and timelines
Develop talent and build a culture of accountability, ownership, and technical excellence

What We Look For in a Candidate

Bachelors degree in a relevant field (cloud engineering, electrical engineering, computer engineering, computer science, etc.)
10+ years of experience in network engineering, systems engineering, or lab/test environments
Deep expertise in:
- IP networking and routing architectures
- Network hardware (routers, switches, optical systems)
- Linux systems and infrastructure
Strong experience with:
- Lab environments (design, operations, and troubleshooting)
- Hardware integration and system-level testing
- Network validation and test frameworks
Ability to translate complex technical environments into clear operational and business decisions
Strong leadership experience managing engineering teams in hands-on infrastructure environments

Preferred Qualifications

Experience with large-scale test labs or data center environments
Familiar with Keysight, Spirent, Ixia, TraceSpan, Viavi equipment
Exposure to network certification, interoperability testing, or QA programs
Familiarity with automation tools (Ansible, Python) for lab management
Strong problem-solving skills in highly complex, hardware-centric environments
Proven ability to operate in fast-paced, high-change engineering organizations

Compensation

Learn more about Lumen's:

Requisition #: 342735

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

LEAD IT SYSTEMS ENGINEER - PUB SEC (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As an integral member of the Tier2 Operations & Implementations group, the IT Systems Engineer III (Lead Engineer) provides advanced Tier2 support of a nationwide diverse fiber optic OTN/DWDM transport backbone as well as two (2) geographically separated Network Operation Centers (NOC). The Lead Engineer serves as the NOC primary point of contact (POC) for problem escalations to include trouble shooting network devices, tools, and data services. The Lead Engineer will interact with Network Provisioners, IP Engineers and/or equipment vendors to identify and resolve escalated troubles. The Lead Engineer is expected to provide accurate documentation such as SOPs, Test Plans, Implementation Plans, Training Modules, Reports and Project Narratives. The position requires high level skills in Layers 1,2,3 inter-dependences and Transport proficiency.

The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.

The Main Responsibilities

•   Serve as the first level of escalation to NOC personnel on network issues.
•   Serves as technical POC and Lead for IP network devices configurations, and Test & Turn-Up of network nodes and devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
•   Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
•   Provide technical guidance, direction, and training to junior technicians on IP technology
•   Provide technical input to operational documentations and SOP for IP and NM discipline supporting the NOC
•   Create SOP and MOP technical operational documentation for Transport discipline supporting the NOC. Create project Implementation Plans, Test Plans and Request For Change documents.
•   Create and maintain IP Network design Diagrams, IP schemes, and other supporting documentation. Review and provide feedback or updates to network as-built, Engineering Development Plans (EDP), and configuration management drawings
•   Responsible for all IP and network management applications associated with the IP platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment
•   Troubleshoot, identify, and resolve logical & physical network issues and identify problem trends and systemic issues before Tier III elevation
•   Provide training, technical guidance and direction as needed
•   Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment. The ITSE II interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
•   Serves as technical POC for Operation and Implementations Test & Turn-Up projects involving network management and IP network devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
•   Write Test & Turn-up (TTU) & Method of Procedure (MOP) for subtending devices
•   Implement IP network device TTU projects which does require after hours onsite support
•   Administration of SolarWinds for monitoring, STIG compliancy checks, and firmware upgrades
•   On-call support of 24x7 network operations
•   15% travel can be expected

What We Look For in a Candidate

•   This position requires a Top Secret/SCI clearance
•   Individual is required commitment to keep up with the high demand of the position
•   Firm knowledge of IP technology.
•   Demonstrates a high-level of proficiency in IP technical discipline. Able to operate and accomplish technical task with minimum guidance. Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
•   Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar, SNMP managers is required.
•   ITSE II is expected to have working knowledge for layer 2, 3, and 4 data networking.
•   Bachelor’s degree or equivalent experience in an Information Technology field and at least six years of experience in a network management environment
•   Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.
•   JNCIA or CCNA certification is required; working to progress for completion of CCNP certification or equivalent.
•   Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$150,364 - $180,152 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342159

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Corporate Investigator (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

At Lumen, integrity isn’t a statement, it’s a standard we actively uphold. As part of the Corporate Ethics & Compliance team, you’ll operate in an environment that values transparency, sound judgment, and accountability, where issues are addressed directly and expectations are high.

We’re hiring a Lead Corporate Investigator to lead complex internal investigations into employee conduct, workplace concerns, and business integrity matters. This role will report to the Manager of Corporate Investigations and sits at the center of difficult, often ambiguous situations—requiring the ability to assess risk, navigate competing perspectives, and deliver fact-based outcomes that stand up to scrutiny.

You’ll partner closely with Human Resources, Legal, and senior stakeholders, working through sensitive issues with discretion while maintaining independence and objectivity. The work can be fast-paced and nuanced, but it’s also high-impact—helping ensure we operate in a way that aligns with our standards and supports a fair, consistent employee experience.

The Main Responsibilities

Lead end-to-end internal investigations involving employee misconduct, ethics concerns, and business integrity matters
Manage multiple investigations concurrently, prioritizing based on risk, complexity, and business impact
Conduct interviews with employees, witnesses, and stakeholders using a neutral, thoughtful, and professional approach
Analyze facts, documentation, and patterns to develop clear, well-supported findings
Produce high-quality Reports of Investigation; clarity, structure, and sound reasoning are critical
Present findings and recommendations to Human Resources, Legal, and senior stakeholders with confidence and credibility
Exercise sound judgment and maintain strict confidentiality when handling sensitive matters
Operate effectively within a remote environment, staying connected and responsive across stakeholders
Contribute to broader Ethics & Compliance initiatives as priorities evolve

What We Look For in a Candidate

Required:

Juris Doctor (J.D.) degree from an accredited law school
Demonstrated experience conducting investigations (internal investigations strongly preferred)
Background in employee relations, employment law, or workplace investigations
Strong written communication skills, including drafting detailed investigative reports
Ability to manage multiple cases independently in a remote environment
Sound judgment, discretion, and the ability to handle highly sensitive matters
Strong interpersonal skills with the ability to build trust while remaining objective

Preferred:

Exposure to EEO, misconduct, or employee relations investigations
Background in employment law
Familiarity with business integrity issues (e.g., fraud, compliance-related matters)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-KM1

Requisition #: 342466

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Operations Technician III - Tempe, AZ, Denver, CO (DENVER, CO, US, 80221)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen is seeking multiple NOC Technicians to join our National Metro Network Operations Center team. The Metro NOC provides support and trouble resolution on the Lumen National Metro network. The NOC Technician III will be responsible for monitoring the Metro networks for trouble events using multiple network monitoring tools, responding to client trouble reports via email and phone, and creating trouble tickets and dispatch tickets to resolve or escalate trouble tickets.

This position will work closely with other Lumen organizations toward the resolution of service impacting network events and will have a direct impact on the resolution of complex trouble situations. The ideal candidate will have a passion for learning new technologies and advancing their technical skillset in alignment with Lumen’s digital transformation and cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, and Growth Mindset.

Location

Work Location: Tempe, AZ (or) Denver, CO

The Main Responsibilities

• Identify day‑to‑day tasks and operational processes that can be simplified or automated, and actively use approved AI and automation tools to reduce repetitive manual work and improve consistency in network operations.
• Apply AI-enabled tools within existing workflows (such as monitoring, ticket handling, troubleshooting, and documentation) to assist with faster resolution and accurate execution while following established operational procedures and escalation paths.
• Report challenges, limitations, or slowdowns encountered when using AI and automation tools by providing clear feedback to engineering, tooling, or process owners to help improve usability, effectiveness, and adoption.
• Conduct complex network monitoring of internal network circuits and network performance.
• Troubleshoot high level physical layer issues on circuits.
• Create trouble ticket which summarizes reported trouble, managing and correlating multiple trouble reports and documenting all activities per defined procedures.
• Answer inbound calls and/or redirect calls to proper Lumen organization if required, demonstrating excellent customer service skills.
• Initiate internal escalations and provide follow-up.
• Act as mentor to peers and lead training efforts for less experienced teammates.
• Demonstrate proficiency with trouble ticketing applications as well as network monitoring tools and other internal platforms.
• Maintain knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems.

What We Look For in a Candidate

• 5+ years of technical customer call center experience.
• Associate degree in Engineering, Electronics, Networking or related technical or vocational education or equivalent work experience.
• Experience with Cisco IOS and IOS-XR.
• Experience with Alcatel, Juniper, and/or Overture routers and switches to include command line interface.
• Strong understanding of the OSI Networking model, especially physical, data link, and network layers.
• Experience working on complex IP issues.
• Understanding of Linux/Unix as a user with troubleshooting and testing experience.
• Ability to work independently with minimal supervision and manage multiple tasks at once, including ticket administration, communications, and follow-up activities.

Preferred
• Cisco, Alcatel, Juniper or comparable certifications.
• A high-level knowledge of IP networking and routing protocols: BGP, MPLS, IS-IS, OSPF. Layer2/3
• Existing government security clearance.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$64,668 - $86,190 in these states: AZ
$67,875 - $90,500 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342321

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Technical Project Manager TS/SCI w/ Poly-Public Sector (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion. The position will also be responsible for the tracking of US government accountable property, via both electronic tracking and visits to sites to confirm location of the materials. The role will require the submission of reports to the customer, along with weekly and monthly status updates to teh customer on accountable metrics. The candidate will be the identified as the Responsibility Officer for the program with the customer.

The Main Responsibilities

Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
Track and monitor projects from initiation through completion
Prepare deliverables (e.g., status reports to Government, order information, open issues) - Responsible for inventory and tracking of accountable property items for reporting
Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
Ensure Government commitments and expectations, and project deliverable requirements are met
Promote project management and industry best practices to enhance project success and customer satisfaction
Direct on-time implementation of products and evaluate and maintain progress
Manage resources and processes, and resolve issues to ensure timely delivery
Control installation activities through scope verification, changes, and performance measurements
Monitor progress to ensure critical project targets are met
Identify and anticipate failures and delays based on lessons learned and previous experience
Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
Make recommendations to improve efficiency (schedule and cost)
Evaluate performance measures and direct corrective actions
Develop solutions to meet project milestones
Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
Ensure final documents are complete and delivered as required by the contract
Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
Review and update forecast budgets for program and project related activities
Manage program and project related invoices
Prepare quotes based on pre-established or contract rates
Ensure services are completed and billed according to contractual obligations
Conduct review for completeness and accuracy of services provided and charges listed
Reviews management document deliverables for clarity and completeness
Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
Good communication, organizational, and problem solving skills
Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
Work in a team environment
Some travel may be required

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
Minimum two years of experience; or minimum five years of professional work experience
General experience includes: customer service, project management, network service, and provisioning
US Citizenship required
Candidiate must have hold a clearance with the US Government, at the Top Secret/SCI level, with an active Polygraph.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 340915

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (AUBURN, WA, US, 98002)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full-time position located in Auburn, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

Pay Ranges

Minimum hourly rate: $15.77
Maximum hourly rate: $41.87

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

#LI-Onsite #LI-CS2

Requisition #: 342219

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Account Manager II - RE- Expansion (WORKS FROM HOME, CA, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As an Account Manager II focused on RE Expansion within the Enterprise segment. You will be responsible for driving revenue growth across a defined Northern California territory by expanding relationships within existing accounts and identifying new opportunities within those accounts.

This role is centered on deepening customer partnerships, increasing share of wallet, and delivering tailored solutions that align to evolving business needs.

Success in this role requires a differentiated sales approach—someone who stands out from traditional sellers by leading with business value, bringing insight to every customer interaction, and proactively identifying opportunities others may miss. You will operate with a strategic, consultative mindset, positioning yourself as a trusted advisor rather than just a vendor. In this high-performance environment, ownership, curiosity, and the ability to think differently are critical to breaking through and winning in competitive enterprise accounts.

Location and Schedule

This position is a hybrid role, requiring 1–2 days per week in the Walnut Creek office
Will require at least 25–50% of time conducting sales activities outside of the office
This is a hybrid position; however, candidates must reside in Northern California

The Main Responsibilities

Drive expansion revenue across existing enterprise accounts in a defined territory
Identify, develop, and close upsell and cross-sell opportunities aligned to customer needs
Lead consultative sales conversations with insight and strategic challenge
Build strategic account plans to grow and retain customers
Develop relationships with key stakeholders and decision-makers
Manage pipeline discipline, forecasting, and quota attainment
Lead expansion sales cycles from discovery through close
Partner with customer success, product, and technical teams
Use customer and market insights to uncover new growth opportunities
Engage directly with customers and prospects in the field
Represent the organization professionally in the Northern California market

What We Look For in a Candidate

Minimum

Bachelor’s degree or equivalent experience
5–7+ years of experience in enterprise or solution-based sales
Proven track record of achieving or exceeding sales targets
Experience managing complex sales cycles within existing customer accounts
Strong communication, presentation, and negotiation skills
Proficiency with Microsoft Office tools (Outlook, Word, Excel, PowerPoint)

Preferred

Experience in telecommunications or technology-based consultative sales
Familiarity with CRM tools such as Salesforce
Strong ability to navigate and influence within large, matrixed organizations
Established network within the Northern California enterprise market

Compensation

Location Based Pay Ranges

$72,368 - $96,487 in these states: CA

Learn more about Lumen's:

#LI-MR1

Requisition #: 342734

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Director Customer & Network Transformation (DENVER, CO, US, 80202)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Director, Customer and Network Transformation is responsible for executing transformation initiatives that modernize service assurance and network operations through the adoption of AI, automation, and advanced workflows.

Working closely with senior leadership, this role translates strategy into execution, delivering improvements in operational efficiency, customer experience, and workforce productivity.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

Transformation Execution

Execute transformation initiatives aligned to enterprise strategy
Translate strategic priorities into actionable programs

AI & Automation Delivery

Implement AI-driven workflows across operational processes
Deliver automation solutions that reduce manual effort

Operational Performance & Customer Outcomes

Improve ticket performance, efficiency, and service reliability
Support proactive operations driven by AI insights

Cross-Functional Collaboration

Partner with operations, IT, and product teams
Ensure alignment with operational needs

Process Improvement

Redesign workflows for automation-first execution
Eliminate inefficiencies and manual steps

Team Leadership

Lead teams delivering automation and workflow improvements
Drive accountability for execution and results

What We Look For in a Candidate

Basic Qualifications

8+ years of experience in operations, DevOps, or automation environments
3+ years in leadership roles
Experience implementing automation or workflow solutions
Strong understanding of operational metrics
Strong communication and stakeholder management skills

Preferred Qualifications

Experience with AI-enabled workflows or automation platforms
Background in service assurance or network operations
Experience improving operational KPIs and efficiency
Familiarity with workflow orchestration tools
Experience in telecom or large-scale environments

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342458

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Infrastructure Technician V (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

At Lumen, this role supports and advances the critical infrastructure customers rely on today while helping build the AI-ready networks and platforms of tomorrow. Operating in an environment defined by performance, security, resilience, and innovation, the successful candidate will have the opportunity to take ownership, solve complex challenges, and make a measurable impact. As part of a collaborative team, this position provides customer support, provisioning, service monitoring, and infrastructure support for hosting products, including highly available clustered systems. Responsibilities include troubleshooting and resolving technical issues, providing system administration support, participating in on-call operations, and working directly with customers during system installations and final testing. The role also supports and enhances hosting infrastructure through systems monitoring, backup and recovery, security, maintenance, and tool implementation. At Lumen, bold ideas are valued, expectations are clear, and trust is built into the way teams operate—empowering employees to expand their expertise, embrace emerging technologies, and help shape the future of connected experiences.

Location

This is a work from home position within the US.

The Main Responsibilities

Set up and move workstations; repairing PCs; imaging PCs; and troubleshooting printer problems and network connectivity issues of moderate complexity.
Respond to requests for software installation and follow procedures for confirmation of approved software and licensing availability. Configure and troubleshoot as needed. Escalate for evaluation and complex troubleshooting if necessary.
Troubleshoot issues with telecommunications service, equipment and setup within defined procedures. Follow appropriate escalation paths as necessary.
Assist with ISP connectivity issues for work at home employees with company provided ISP service. Contact Internet Service Provider representatives to facilitate resolution of issues and monitor completion timelines.
With moderate supervision, conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide technical assistance.
Notify licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.
Provide technical support of moderate complexity to computer users relying primarily on previous experience but also referring to documented procedures and available tools as needed.
Facilitate IT help tickets to closure in a timely manner, and assist lower level IT Support Technicians in resolving larger issues.
Work with management to determine appropriate next steps for IT concerns not specific to the IT Support department.
Assist in collecting and updating any job-specific documentation and job aids for future use.
Be a peer resource for lower level IT Support Technicians on software and equipment.
Operate within existing company systems policies and procedures related to users, system environments, directories, and security.
Ensure that data backups are completed on schedule and without error; coordinate IT disaster recovery operations, and review inventory of computer parts and orders for emergency repairs to ensure minimal downtime. Troubleshoot errors of moderate complexity.

What We Look For in a Candidate

Assoc degree or equivalent education and relevant experience.
8 years related experience in specific area or equivalent.
May require technical certification.
Rotational shift 24/7

Compensation

Location Based Pay Ranges

$64,668 - $86,190 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$67,875 - $90,500 in these states: CO HI MI MN NC NH NV OR RI
$71,108 - $94,809 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-Remote

Requisition #: 342728

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Solution Architect (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Lead Solution Architect role will work in partnership with the Business Units, leading innovative conversations that help shape the growth of our business. The successful Solution Architect must have a strong desire to leverage their technical and communication skills, including business acumen, to understand business requirements, develop a technical architecture, and effectively present solutions that address our business partner’s requirements and provide business value.

Location

This is a work from home position within the US.

The Main Responsibilities

Standard Architecture Patterns, Blueprints, and Cost Profiles (Core Accountability)
Define, publish, and maintain approved cloud and application architecture patterns/blueprints, including
Platform and landingzone patterns
Application and domain reference architectures
Data, integration, and workload patterns
Pair each pattern with explicit cost models, including
Baseline and scalable cost assumptions
Key cost drivers and levers
Expected unit economics where applicableEnsure architecture patterns enable rapid delivery, consistency, and predictable financial outcomes across teams.
Continuously evolve patterns to reflect new cloud services, pricing models, and optimization opportunities.
Shape
Embed cost awareness into architecture from the earliest design stages, treating cost as a firstclass architectural quality attribute.
Apply FinOps principles to ensure architecture decisions support:
Accurate forecasting and budgeting
Partner with engineering teams to design solutions that align workload characteristics to the most costeffective architectural options.
Support commitmentbased strategies (e.g., savings plans, reservations) through standardized, predictable architecture choices.
Shape
Participate in and influence architecture governance and review processes to ensure cost, value, and financial impact are evaluated alongside technical considerations.
Create decision artifacts (architecture options, cost comparisons, tradeoff analyses) that enable leadership to make informed technology investment decisions.
Promote adoption of standard patterns through enablement, documentation, and direct

What We Look For in a Candidate

10+ years of experience in cloud, platform, and application architecture, with demonstrated senior level ownership and influence.
Proven experience designing and governing enterprisescale, multi cloud architectures across both platform and application layers.
Strong expertise in cost aware architecture, cloud economics, and applying FinOps concepts in real world delivery.
Demonstrated ability to define and drive adoption of standard architecture patterns and reference architectures.
Excellent communication skills, with the ability to influence senior technical and business stakeholders.

Preferred Qualifications & Certifications

FinOps Certified Practitioner (FCP)
TOGAF Certification (or equivalent enterprise architecture framework experience)
Cloud Architect – Professional level certifications, such as:
AWS Certified Solutions Architect – Professional
Microsoft Azure Solutions Architect Expert
Google Cloud Professional Cloud Architect
Experience working closely with Enterprise Architecture, Cloud Center of Excellence (CCoE), or Architecture Review Boards.
Exposure to largescale cloud financial management, forecasting, and optimization initiatives.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-ZM1

Requisition #: 341616

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Cybersecurity Assurance Analyst (Audit) (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Cybersecurity Assurance Analyst (Audit) is an experienced member of the Information Security Compliance and Audit team with responsibilities for coordinating and executing a variety of compliance audit controls to ensure compliance with Information Security Policy, industry standards, and various compliance standards.

The Cybersecurity Assurance Analyst (Audit) monitors, tests, and coordinates audit and compliance activities related to one or more specific compliance programs/standards and coordinates external audit activities on a periodic basis. This role supports multiple compliance programs. The Senior Information Security Auditor will have strong communication skills to facilitate working with internal customers of a wide variety of audiences. This person will also possess excellent organizational skills to ensure that the necessary documentation is retained for review by other organizations as appropriate.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Work independently and as an experienced member of a team to manage the execution of multiple security controls validations simultaneously with specific deadlines.
Manage the assigned compliance program to successful completion each year.
Manage scope and project timelines and assist in managing the project budget.
Manage day-to-day vendor relationships and assist with vendor evaluations (or Requests for Proposals) as needed.
Suggest improvements to the compliance and audit control processes.
Document execution of information security controls and any findings identified during the control validation cycle.
Consult with control owners such as system administrators, database administrators, application owners and others on developing complete and repeatable control processes including control documentation such as procedures, control evidence, narratives, control matrices, metrics reports, etc.).
Develop an understanding of each compliance standard and the validation requirements to satisfy the standards, including any policies, rules and regulations or laws governing the area reviewed.
Consult with internal clients on information security topics, providing guidance on compliance with corporate policy, standards, procedures, and industry best practices.
Communicate potential control gaps to management along with suggested remediation.
Educate and train process owners on compliance obligations.
Monitor and respond to customer and sales requests for information on various compliance initiatives.
Identify control deficiencies and/or process inefficiencies and develop process improvements.
Maintain and monitor progress of remediation steps on identified control deficiencies.

What We Look For in a Candidate

Bachelor's degree with 6+ years of experience or Master's degree with 4+ years of experience.
2-3 years practical experience with controls validation and compliance testing of CMMC audits, SSAE 16, AT-101 (SOC 1 / SOC 2), PCI, ISO, HIPAA, Privacy, NACHA, or SOX IT General Computer Controls auditing or similar audit experience.
Professional/technical certifications such as CISA, CISSP, GSEC, or CISM or willingness to pursue.

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342316

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN II - PUB SEC (HERNDON, VA, US, 20171)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

The Main Responsibilities

Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Develop and follow a MOP and anticipate problems, and proactively take corrective action.
Trouble ticket generation and response; customer interface and escalations.
Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
Respond to customer inquiries in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

Ability to effectively communicate with peers and customers
Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
Must have experience with application-level firewalls (proxies)
Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Preferred Qualifications:

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
Familiar with Network Monitoring tools.
Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Compensation

Location Based Pay Ranges

$63,954 - $85,272 in these states: VA

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342471

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.
 
Additional Preferred Qualifications
Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341792

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (WORKS FROM HOME, CO, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly.
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation.
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS.
Possess at minimum an Active/Current TS security clearance. TS/SCI is preferred.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative.

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent.
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc).
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations.
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure.
Demonstrated ability to train, coach and develop technical skill set of shift technicians.

Compensation

Location Based Pay Ranges

$77,514 - $103,352 in these states: CO

Learn more about Lumen's:

#LI-Remote

What to Expect Next

Requisition #: 342297

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Network Planning (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Manager, Network Planning is responsible for leading a team of planners focused on executing network capacity and infrastructure plans that support business demand, operational performance, and capital efficiency.

This role translates defined planning strategies and demand inputs into executable work plans, ensuring alignment across Engineering, Operations, and Program Management. The Manager is accountable for team delivery, quality of outputs, and maintaining alignment with organizational priorities.

In addition to execution leadership, this role leverages data, analytics, and AI-enabled tools to improve planning efficiency, generate insights, and translate complex network topics into clear, executive-level narratives that support decision-making.

The ideal candidate is a strong people leader with experience in network planning or engineering who can drive execution, manage competing priorities, and deliver both operational results and business-facing insights.

What You'll Do

Lead and Manage Planning Execution

Manage a team of network planners responsible for day-to-day planning deliverables
Assign and prioritize workload to ensure timely and accurate execution of planning activities
Monitor team performance, output quality, and adherence to timelines and standards
Ensure team alignment to defined planning processes, guidelines, and priorities

Drive Capacity Planning and Network Execution

Oversee execution of network capacity plans, including augments, expansions, and optimization efforts
Ensure effective day-to-day management of capacity, headroom, and demand fulfillment
Support execution of adds, changes, disconnects, and network improvements

Translate Demand into Actionable Plans

Convert demand inputs (from sales, product, and strategic planning teams) into actionable work plans
Ensure accurate scoping, feasibility validation, and readiness for downstream execution
Provide input into capital planning processes through cost estimates and planning data

Leverage Data, Analytics, and AI

Utilize data analytics, forecasting models, and AI-enabled tools to improve planning accuracy and efficiency
Automate reporting, identify patterns, and surface insights to proactively manage capacity and demand
Drive adoption of AI tools to reduce manual effort, enhance decision-making, and improve visibility into network performance
Use data-driven insights to identify risks, constraints, and optimization opportunities

Develop Executive-Level Narratives and Communications

Translate complex network planning data into clear, concise executive-level narratives
Develop summaries, presentations, and talking points that communicate network health, risks, and investment needs
Support leadership reviews by synthesizing data into actionable insights and recommendations
Ensure messaging is tailored to different audiences (e.g., executive leadership, field operations, cross-functional partners)

Coordinate with Cross-Functional Teams

Partner with Engineering, Field Operations, and Program Management to ensure plans are executable
Track progress of planning-driven work and escalate issues as needed
Ensure alignment between planning outputs and downstream delivery expectations

Use Data to Drive Performance

Leverage reporting tools to track workload, capacity, and execution performance
Identify bottlenecks, risks, and inefficiencies within planning workflows
Provide regular updates and performance insights to leadership

Support Process Improvement Initiatives

Identify opportunities to improve planning efficiency, accuracy, and cycle time
Support implementation of standardized processes, tools, and reporting methods
Drive adoption of best practices and continuous improvement across the team

Develop Talent and Build Capability

Provide coaching, feedback, and development opportunities to planners
Build both technical expertise and business acumen across the team
Foster a culture of accountability, continuous improvement, and collaboration

What We Look For in a Candidate

Required Qualifications

Bachelor’s degree in engineering, Telecommunications, Business, or related field (or equivalent experience)
5+ years of experience in network planning, engineering, or telecommunications operations
3+ years of people leadership or team management experience
Strong analytical and problem-solving skills
Experience working with capacity planning, network design, or infrastructure delivery
Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment

Preferred Qualifications

Experience in a planning or operations environment supporting transport, IP, fiber, or access networks
Familiarity with planning systems, network inventory tools, and data visualization platforms
Experience leveraging AI tools (e.g., Copilot, automation platforms, advanced analytics) to improve workflows and reporting
Experience developing executive presentations, summaries, or business narratives
Strong communication skills with the ability to translate technical content into business-focused messaging

Key Characteristics of Success

Execution-focused with strong attention to detail and delivery accountability
Effective team leader with a focus on coaching and performance management
Able to manage defined scope with limited guidance while escalating appropriately
Comfortable operating within established strategy and translating it into execution
Strong communicator capable of converting data into clear, actionable insights

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342447

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (SAN ANTONIO, TX, US, 78216)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess a current security clearance TS/SCI.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges

$81,206 - $108,273 in these states: TX

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342468

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR INFORMATION SECURITY ENGINEER - Cybersecurity Incident Response (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role, you’ll respond to and mitigate cybersecurity threats while proactively identifying risks and strengthening our defenses.

At Lumen, this work goes beyond incident response, it’s an opportunity to solve complex problems, influence how we defend at scale, and help shape the future of our security capabilities. You’ll collaborate with internal teams and partners to drive innovation, improve detection, and anticipate emerging threats in a fast-paced, high-accountability environment.

If you’re motivated by challenging work, continuous learning, and the chance to make a real impact, this role offers the flexibility, trust, and support to help you grow while contributing to meaningful outcomes across our infrastructure and services.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Shift hours are from 10:00am to 7:00pm Pacific Time. Analyst can be located in any US state.
Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls.
Actively hunt the enterprise for insecure, suspicious, or malicious activity.
Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events.
Verify and validate security notifications from both internal and external sources.
Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide.
Assist with significant incidents as needed or assigned, including outside of normal business hours.
Provide feedback for development and consistency of automated threat detection mechanisms.
Update and maintain response guides for accuracy.
Support Security projects to improve Cyber Defense Team or Lumen's security posture.
Demonstrate effective communication skills, both verbal and written

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience)
Strong understanding of security fundamentals: host/network hardening, networking protocols, intrusion techniques, and risk management
Analytical/problem-solving skills across networking, operating systems, and malware analysis
Relevant certifications (or willingness to obtain): Security+, CEH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM, or CISA
U.S.-based and able to obtain government suitability
Strong communication skills; able to present technical concepts to both technical and non-technical audiences
Experience with cloud security (AWS, Azure, GCP)
Broad knowledge of current and emerging technologies

Preferred Qualifications

4+ years in incident response, forensics, risk assessments, application or network security
Experience in network/firewall engineering, design, and implementation
Familiarity with security tools (SIEM, IDS/IPS, endpoint protection)
Experience monitoring threats and performing initial triage
Microsoft or UNIX/Linux administration
Experience implementing controls to reduce risk and data exposure
Scripting experience (Python or Perl)
Experience in large enterprise or carrier-scale environments

Compensation

Learn more about Lumen's:

#LI-Remote

What to Expect Next

Requisition #: 342538

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Manager Cloud Development (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Manager of Container Orchestration Services leads the design, delivery, and continuous improvement of Lumen’s Rancher as a Service (RaaS) platform as a clearly defined Managed IT Service that advances service transformation across multi-cloud environments.

This leader is responsible for managing a high-performing team of Kubernetes platform engineers who operate and scale a large enterprise Rancher environment spanning AWS (EKS), Azure (AKS), GCP (GKE), and on-prem clusters.

The role focuses on transforming Kubernetes operations from fragmented platform support into a standardized, secure, automated, and customer-centered service model. This includes defining service capabilities, service levels, intake pathways, consumption patterns, and measurable outcomes that enable application teams to deploy and operate workloads at scale through self-service while maintaining operational excellence, governance, and reliability.

Location

This is a work from home position with the US.

The Main Responsibilities

Implement and maintain security best practices across all clusters.
Enforce role-based access control (RBAC) policies consistently.
Ensure compliance with organizational and regulatory standards.
Manage user permissions using least-privilege principles.
Monitor cluster access and security configurations.
Conduct regular security audits and risk assessments.
Apply security patches and updates in a timely manner.
Strengthen identity and access management controls.
Protect sensitive data through appropriate security measures.
Establish and maintain compliance monitoring processes.
Standardize security policies across cluster environments.
Support governance and operational security requirements.
Respond to and remediate identified security vulnerabilities.
Maintain documentation for security and compliance controls.
Continuously improve cluster security posture and resilience.

What We Look For in a Candidate

Experience transforming technical platforms into customer-facing Managed IT Services with defined offerings, service levels, intake models, roadmaps, and measurable outcomes
Deep experience managing Kubernetes platforms at enterprise scale, including multi-cluster and multi-cloud environments
Strong expertise with Rancher or similar Kubernetes management platforms
Hands-on knowledge of CSP-managed Kubernetes services (EKS, AKS, GKE)
Proven experience leading platform engineering or SRE teams supporting production workloads
Expertise in Infrastructure-as-Code (Terraform) and CI/CD pipelines (GitHub Actions, Jenkins, GitLab)
Strong understanding of container ecosystems (Kubernetes, Docker, Helm, service meshes)
Experience operating platforms with multi-tenant application workloads and self-service capabilities
Demonstrated ability to improve service experience through self-service, automation, knowledge management, adoption tracking, and continuous feedback loops
Knowledge of observability platforms (Datadog, Prometheus, Grafana) and site reliability principles
Strong understanding of cloud networking, identity (IAM), and security principles in Kubernetes
Experience with compliance-driven environments (FedRAMP, NIST, etc.) preferred
Proficiency in scripting or programming languages such as Python or Go
Strong communication and leadership skills with the ability to influence across engineering and business teams
Ability to communicate service value, operational performance, roadmap tradeoffs, and transformation progress to executive, engineering, and customer stakeholders

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 342680

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Retention Strategist (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and develop retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success.

The Main Responsibilities

Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts.
Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn.
Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts.
Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives.
Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies.
Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services.
Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment.
Maintain and report a rolling 90-day renewal forecast by segment and territory, providing strategic insights to leadership.
Lead initiatives to improve operational efficiency by identifying process gaps and implementing solutions.
Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed.

What We Look For in a Candidate

Bachelor’s degree or equivalent experience in business, communications, or related field.
6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments.
Proven success in managing complex renewals and retention strategies with measurable results.
Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic decisions.
Strong analytical skills with the ability to interpret data and develop actionable insights.
Exceptional communication, presentation, and collaboration skills across multiple stakeholders.
Experience influencing pricing strategies, migration planning, and account growth initiatives.
Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$88,562 - $118,079 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$92,996 - $123,991 in these states: CO HI MI MN NC NH NV OR RI
$97,419 - $129,891 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-JB1

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 342223

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (SEATTLE, WA, US, 98134)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full-time position located in Seattle, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation