Lumen Technologies

#LI-CS2

Requisition #: 336844

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Outside Plant Engineer (BEND, OR, US, 97703)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Implementation Engineer II (Outside Plant Engineer) responsibilities include design and preparation of Engineering Work Orders for land developments, new buildings, single line requests, Private relocations, FTTT, Road Improvement Relocations, augmentation projects and special circuit requests. Utilizing the following tools; NDS, AutoCAD, Fireworks/Bidmaster, JDS, FORTE, WFMT, ARMOR, TIRKS, LFACS, SITE TRACKER, and the full suite of Microsoft Office. As an OSP field engineer you will be assigned a geographic area and will be responsible for all OSP job requests. This position designs and acquires civil permits. This position also oversees Engineering Vendors and processes billing. Maintain positive interaction with Internal and External customers; maintain open conversation with Planning and all company departments providing high quality of service to the Lumen customers. Manage workload for a given area.

Location

Position located in Bend, OR.

The Main Responsibilities

Develops/defines plans for the implementation of new plant construction or modifications to existing facilities.
Prepares plans and specifications, to include gathering field data.
Is responsible for issuance of work out to construction teams timely adhering to specific timelines.
Ensures that the most feasible, practical and economical means to complete the work are utilized. Provides cost data to support capital planning and budgeting.
Monitors and controls project expenditures.
Oversees the projects through the life cycle of the projects.
Skilled in planning and/or engineering.
Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating to come up with solutions.
Validates quality vendor work and processes billing for such work.
Work with customers, developers and municipalities along with internal departments.

What We Look For in a Candidate

Required
Assoc degree or equivalent education and relevant experience.
8 years related experience in telecommunications, engineering, or network planning or equivalent.
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Fluent on current approved products and technology.
Work with Planning, Operations and all internal and external customers, maintain budget, and assist with forecasting budgets.
Maintain positive interaction between all governing authorities
Excellent oral and written communication skills.
Experience working with Utilities
Knowledge of copper and fiber networks.

Compensation

Location Based Pay Ranges:

$66,544 - $88,725 in these states: OR.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

Requisition #: 338709

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Network Implementation Program Manager (BOARDMAN, OR, US, 97818)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Network Implementation Program Manager you will have the opportunity to manage construction projects issued out to construction for Eastern Oregon. Your contributions will have a direct impact on the business by ensuring project timelines are met, ensuring vendors perform quality work, while staying within budget and scope. This role reports directly to the SR MGR Local Network Implementation and is considered an Individual Contributor. The team you will be working with has a diverse set of skills and backgrounds, values solution oriented, diversity of thought, customer obsession, and teamwork with a growth mindset.

Location and Schedule

· This position can report to the office in either Hood River, The Dalles, or Boardman, Oregon.

· Full time salaried position with base hours of M-F 7:30-4:30

· Travel is specifically within Eastern OR, to and from job sites that could be driven to and from within the same day.

The Main Responsibilities

· End to end project management

· Relationship building with Vendors

· Quality audit of work performed by vendors

· Responsible to ensure accurate as-builts and billing

· Responsible for managing budget on projects to include Change in Plan (CIP’s) and validate appropriate funding is approved.

· Field interface with customers or municipalities, partnered with Engineering

· Moderate to Complex work using external vendors: network expansion, fiber builds, relocations, building adds

What We Look For in a Candidate

Required

· Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.

· Fully seasoned with typically 5+ years professional experience.

· Knowledgeable and able to work in appropriate systems and Microsoft Office (Excel, Outlook, Teams, Word, Adobe, PowerPoint, etc)

· Experience reading construction drawings, prints and civil plans

· Knowledgeable about construction methods and procedures (Aerial, Buried, Underground, intra buildings, etc)

Preferred

· Knowledgeable about copper and fiber splicing.

· Knowledgeable about Utilities, ROW and easements

· Fluent on current approved products and technology.

· Telecom knowledge or background

Compensation

Location Based Pay Ranges:

$69,694 - $92,925 in these states: OR

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338703

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Architect (DWDM) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Innovation Lead, the Principal Architect will spearhead the development of new optical products for Lumen, driving forward cutting-edge solutions that enhance the company's technological capabilities. This role involves effectively communicating both technical and financial benefits to peers and C-level teams, ensuring that all stakeholders are aligned with the strategic vision. Additionally, the Principal Architect will act as an industry leader, guiding optical vendors towards creating products and services that will benefit Lumen over the next 1-3 years, thereby positioning the company at the forefront of innovation and excellence.

The Main Responsibilities

Optical Strategist: Design next-generation Optical Transport networks
Visionary: Envision future optical network over a 1-3 year horizon and turn them into reality
Standard Bodies Participation: Engage in standard bodies such as an MSA, IEEE, OIF, Open ROADM, etc., to drive Lumen’s initiatives
RFP Leadership: Lead complex Request for Proposal (RFP) for new optical technical initiatives
Business Case Development: Develop business cases to support architectural designs and decisions
Data Mining and Trending Analytics: Utilize strong data mining skills to extract network data and present current and trending demands
Cost Model Derivation: Derive marginal and long-run average cost models to support corporate financial models and capital planning
Automation Vision: Create an automation vision for the Optical Product line
Architectural Recommendations: Recommend architectural ecosystems to support Optical products 9.
Original Mindset: Think, how can we do this?

What We Look For in a Candidate

Bachelor’s degree in electrical, optical, or Telecommunication engineering, or 10+ years of equivalent experience and training.
Master of Business Administration, or 10+ Years of equivalent experience in financial modeling
Strong analytical approach to solving problems
Willing to tackle ordinary problems and propose extraordinary results
Experience communicating technical solutions from C-Level to entry level employees
Has been the technical subject matter expert that has successfully led a new Product introduction into the production network
Strong data extraction and analytic skills using tools like SQL and PowerBI

Preferred Qualifications:

Knowledge in the following areas: TDM, Synchronization, Quantum Encryption
Participation in at least one standard body

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338903

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Product Manager - Threat Intelligence Security Services (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a Principal Product Manager to lead the strategy, development, and go-to-market execution of new product and service offerings that monetize Black Lotus Labs’ threat intelligence capabilities. This role is ideal for a visionary product leader with deep expertise in network security, threat intelligence, and AI-based security solutions, particularly in areas like autonomous agents, AI-powered analytics, and AI Security.

You will define and execute a product strategy that converts Lumen’s unique global threat insights into revenue-generating solutions that help protect enterprises and governments from evolving cyber threats.

Location

This is a work from home position anywhere within the US.

The Main Responsibilities

Own and drive the product strategy and roadmap to monetize Lumen’s Black Lotus Labs threat intelligence, with focus on scalable, customer-centric offerings.
Collaborate with engineering, threat research, and data science teams to build AI-powered security products, including agent-based automation and GenAI defenses.
Define and prioritize features and use cases for threat intelligence APIs, feeds, dashboards, integrations with security platforms (e.g., firewalls, SIEMs, SOAR).
Lead customer discovery and validation to align product development with market needs.
Partner with business development and sales to define monetization models, pricing, and go-to-market strategies.
Develop and present compelling business cases and strategic recommendations to senior leadership.
Track product performance, adoption, and customer satisfaction; iterate rapidly based on feedback and analytics.

What We Look For in a Candidate

7+ years of product management experience with demonstrated success delivering network security or threat intelligence products.
Proven expertise in threat detection, threat intelligence, or SOC-related technologies, ideally with exposure to threat actor tracking,
IOCs, and MITRE ATT&CK.
Hands-on 7experience building or productizing AI-based security solutions, including autonomous agents, machine learning pipelines, or GenAI-powered analytics.
Strong understanding of security infrastructure such as firewalls, IDS/IPS, SIEMs, and endpoint protection.
Deep customer empathy, particularly with security operations, analyst, and CISOs.
Comfortable working in a matrixed organization, aligning cross-functional stakeholders from engineering, marketing, sales, and research.
Excellent problem-solving, communication, and storytelling skills; able to distill complex ideas into actionable plans.

Bachelor's degree in Computer Science, Engineering, or related field; advanced degree a plus.
Travel: Ability to travel as needed (Approx. 10%)

Compensation

Learn more about Lumen's:

Requisition #: 338893

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

IT Operations Technical Support I (English & Spanish) (HOME, PL)

About Lumen

The Role

As Operations Technical Support I you will act as the face of the Service Desk and Lumen by having direct contact and interaction with our customers primarily via email and phone. Our Service Desks in Poznan are the single point of contact 24x7 365 days a year to our customers.

Our knowledge bases as well as procedures and processes are helping you to ask the right questions and find help to troubleshoot the issue. If you open the case, you keep ownership of it till its closed but no worries, it’s a team effort, a lot of situations require interactions with your direct team members here in Poznan or with our extended global support operations to find a solution.

The Main Responsibilities

First point of contact for our clients, via multiple communications methods, per established customer service and quality guidelines
Troubleshoot / fix issues on first contact if possible.
Troubleshoot, collection information and escalate to Tier 2 &3 support if not able to fix the issue right away.
Provide and obtain timely updates to/from relevant parties (internal and external), ensure all issues are chased throughout the incident life cycle, manage the resolution of issues and keep clients informed unless otherwise specified by specific client.
Keep ownership of tickets till resolution.
Follow Outage procedures and Support processes as required and keep Customers and Management up to date at all times
Challenges the status quo and seek constant service improvements.
Using all available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. Provide quality solutions in a timely manner.
Ensure ticket documentation is accurate and thorough.
Identify recurring incidents and trends and escalate appropriately.

What We Look For in a Candidate

Excellent verbal, written and analytical skills in English and Spanish

Desire to WOW the customer

Knowledge or understanding of IT infrastructure

What to Expect Next

Requisition #: 338832

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Assistant General Counsel Governance and Securities (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role has a critical function to play in supporting the SVP in managing Lumen’s Governance and Securities. The ideal candidate will be responsible for ensuring regulatory compliance and driving strong internal partnerships and effectiveness with Board and Committee members. This role involves overseeing corporate policy, monitoring business practices, and ensuring compliance with internal and external regulations. The ideal candidate will have a strong knowledge base of corporate governance, strong analytical skills, and a sharp eye for detail.

Location

This role has been designated as fully remote, US.

The Main Responsibilities

Regulatory Compliance and Governance:

Prepare and review SEC filings, including proxy statements, Section 16 filings, and periodic and current reports and assist with Annual Shareholder Meeting.
Maintain policies and procedures relating to securities law compliance and disclosure matters.
Advise and assist Lumen’s board and its committees, including preparing and reviewing materials for meetings and taking minutes of meetings.
Management of Lumen’s corporate governance policies and support of Lumen’s corporate secretarial function.
Oversee the operation of, improvements to, and compliance with Lumen’s insider trading program.

Communication and Public Relations:

Review and advise on external public-facing communications, policies and reports, including earnings releases, press releases, investor/analyst presentations and shareholder engagement.

Transactional Support:

Provide support for corporate and capital markets transactions, as needed.
Coordinating work and advising with outside counsel and internal clients while effectively managing outside counsel work product and costs.

What We Look For in a Candidate

J.D. from an accredited law school with strong academic credentials.
Licensed to practice law in the state where the attorney is officed.
12+ years of relevant legal experience, with both law firm and public company experience.
Significant public company experience and in-depth knowledge of public company financial reporting rules and regulations.
Prior practice and experience preparing securities filings, advising on corporate governance matters and overseeing compliance with SEC rules, stock exchange requirements and Section 16 matters.
Experience supporting a public company board of directors, including board portal fluency.
Solid business judgment with a capacity to make decisions and give advice, which demonstrates an understanding of overall business objectives and the related risks/rewards.
Ability to work autonomously.
Strong organizational skills, attention to detail, flexibility, and ability to thrive in a fast-paced environment.
Proactive personality, eager to learn and grow.
Ability to communicate effectively with a non-legal audience.
Versatile and results-oriented team player.

Compensation

Location Based Pay Ranges:

$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-MB1

Requisition #: 338820

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CYBER THREAT SECURITY ANALYST (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Cyber Threat Security Analyst role will focus on security event and incident monitoring, threat hunting, and deep analysis of threat information within SIEM environments, various log sources, and within security control technologies directly. The Security Analyst will work directly with customers to determine and communicate relevant risk and potential impact, as well as make recommendations for risk mitigation. This role will also provide direction for SIEM rule changes, customer escalations and inquiries, and help develop improved threat analysis process and procedures.

The Main Responsibilities

Perform security incident and event monitoring support, including deep dive data analysis and response
Develop and manage customer security event analysis notifications with thoughtful analysis details, evidence, conclusions, and recommendations
Respond and manage customer issues and questions regarding security events, including evidence supporting risk identification and recommended risk mitigation, via trouble ticket, email, and phone
Review threat detection rules and correlations, and make recommendations for improved fidelity

What We Look For in a Candidate

Qualifications & Skills:

Required

Requires Bachelor’s degree in related field or equivalent combination of education and experience.
Possess strong customer service skills
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Good written and verbal communication skills
Good analytical and problem-solving skills
Attention to detail with good organizational skills
Basic experience performing security monitoring, hunting, and analysis within SIEM platforms and security controls

Preferred

1 or more years in a Security Operations environment performing cyber threat hunting and incident response support
Security industry certifications (examples):
GIAC
CISSP
CRISC
CISM
Security+
CCNA
CEH
Basic knowledge and skills of at least one programming language (python preferred)

Compensation

What to Expect Next

Requisition #: 338712

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST - SINGAPORE (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location: Singapore

Reports to: Security Operations Manager – Asia Pacific

Support Hour: Shift Work

A pivotal role in the Global Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Facilitates the ingress, implementation and egress of advanced client trouble / change requests for managed premise, cloud, NextGen UTM firewall, MDDoS, Threat Intelligence and Secure Log Management products. Provides mentoring, training and escalation support to Associate Security Analysts. As a SOC Analyst, you will learn how to work with cutting edge User Behaviour and Entity Analytics (UEBA) platform to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

The Main Responsibilities

Responsibilities:

Monitor, triage and response to SIEM alerts for client security events;
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products;
Research and implement customer generated change requests for MSS products;
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure;
Manage technical workload and engage Incident Response Analysts and management
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events;
Present as technical expert delivering solutions to clients, internal business and third-party vendors;
Develop enhancements to existing solutions, promote creation of new tools, processes and applications;
Directly support, train and mentor Associate Security Analysts;
Participate in company sponsored job related activities plus training to further develop your management and technical skills;
He/she will be part of a rotating SOC shift and will need to manage their schedule accordingly so to ensure there is coverage during SOC shifts.

What We Look For in a Candidate

Requirements:

2-5 years of professional work experience in Information Security with SOC based experience;
Possible security technology certifications (e.g. CompTIA Security+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Strong analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience of networking and firewalls (e.g. Cisco ASA, Palo Alto, Checkpoint, Juniper, Fortinet, Arbor, Radware);
Working knowledge of Elastic Stack (Elasticsearch, Kibana) and exposure to Log Management/SIEM (e.g. Splunk, QRadar, ArcSight);
Good to have programming and scripting skills (e.g. C++, Bash, Python, Perl, Powershell);
Exceptional customer service skills;
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;
Must be able to satisfy local government / national background screening.

Compensation

What to Expect Next

Requisition #: 338713

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

PRINCIPAL TECHNOLOGY ARCHITECT (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Solution Architect (Security) provides Top in Class Solution Architecture support for cybersecurity solutions and services. They are the customer’s trusted advisor whom will be responsible for architecting and designing solution that will deliver the outcomes and achieves the customer’s business needs and objectives.
The Senior Lead Solution Architect (Security) is responsible to provide consultative technical expertise throughout the sales cycle which includes the preparation and presentation of designs, bids, and proposals.

The Main Responsibilities

Pre-sales Engagement:
Lead consultative engagements with prospective and existing customers to understand their security needs and challenges.
Design and propose Lumen’s Advanced MDR or other security services from our portfolio, incorporating threat intelligence, vulnerability management, incident response, and other relevant security services.
Develop and deliver persuasive and compelling presentations, proposals, and solution documentation that clearly articulate the value proposition of our services, in a professional and engaging manner.
Collaborate with sales teams to qualify opportunities and drive successful outcomes.
Effectively communicate Lumen's technical capabilities to customers, aligning their expectations with our offerings and roadmaps.
Develop strong relationships with customers and internal sales teams to drive opportunities to closure and exceed sales targets.
Solution Design:
Translate customer requirements into detailed technical designs for Advanced MDR deployments, considering factors such as network architecture, technology stack, compliance requirements, and industry best practices.
Define integration points with existing customer security infrastructure and tools.
Contribute to the development and enhancement of our service offerings by providing feedback of market or industry trends to our Product team, as continuous improvement.
Stay abreast of emerging security threats and technologies to ensure solutions remain relevant and effective.
Develop comprehensive security solutions by integrating Lumen's diverse offerings (network, cloud, etc.) to address customer needs end-to-end.
Provide post-sales technical support, including documentation and diagrams, to ensure smooth implementation and customer satisfaction.
Technical Expertise:
Provide technical guidance and support to customers throughout the sales and onboarding process.
Participate in security assessments and workshops to identify vulnerabilities and recommend mitigation strategies.
Contribute to the development of knowledge base articles, white papers, and other technical documentation.
Field technical questions from prospects and customers.
Collaborate with Product Management and Marketing to provide technical expertise and translate customer feedback into product enhancements.

Position Objectives:
Thought Leadership: Function as thought leader in Security - can demonstrate industry segment knowledge on how technology can meet real world customers’ needs and challenges
Driving Revenue Growth: Increase sales and adoption of Lumen's Advanced MDR services by effectively designing and presenting compelling security solutions to prospective and existing customers.
Expanding Market Reach: Contribute to the expansion of Lumen's market share in the Advanced MDR space by developing and promoting innovative solutions that address evolving customer needs, particularly in OT and cloud security.
Ensuring Customer Satisfaction: Deliver exceptional customer experiences by providing expert guidance, tailored solutions, and seamless post-sales support.
Strengthening Lumen's Expertise: Contribute to the enhancement of Lumen's Advanced MDR service offerings and internal knowledge base by staying abreast of industry trends, best practices, and emerging technologies.
Promoting Collaboration and Efficiency: Foster a collaborative environment with internal teams (sales, product management, marketing) to ensure alignment and drive continuous improvement in solution development and delivery.

What We Look For in a Candidate

Complete understanding of the sales process.
Good face-face customer interaction skills.
Excellent interpersonal, and communication skills (oral, written and presentation)
Excellent organizational skills - able to work on multiple opportunities for multiple Clients simultaneously.
Experience performing needs assessments, and making recommendations based on the discovered need
Establishing and maintaining key relationships at senior levels within customer organizations to develop & close deals
Generate and share insights from customer engagement sessions to distil customer business needs, strategize on potential opportunities/offerings and collaborate with Product teams to develop compelling and repeatable client propositions
Formulating, implementing and managing strategic engagement plans for each opportunity including deal structuring ideas and proposal storylines/pitches for sharing across internal stakeholders
Negotiating major complex deals, in particular providing the technical support in developing a fit-for-purpose solution based on repeatable modules that can be delivered within commercial construct
Coordinating and working in a complex matrix environment to establish balance of solution and commercial outcome both internally and with customers
Being accountable for deal Business Cases for internal approvals
Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
Ability and willingness to share knowledge and expertise among various organizations within the company
Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer
Ability to work in a team environment and demonstrate strong problem solving skills
Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines
Experience: 6+ years of experience in cybersecurity, with a focus on SOC/MSS/MDR services design and implementation.
Domain Knowledge:
Strong understanding of security principles, frameworks, and best practices (e.g., NIST, ISO 27001).
In-depth knowledge of security technologies, including SIEM, EDR, firewalls, intrusion detection/prevention systems, and vulnerability scanners.
Hands-on experience with cloud security platforms (e.g., AWS, Azure, GCP).
Familiarity with OT security concepts and technologies.
Skills:
Excellent communication, presentation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Proven ability to manage multiple projects and prioritize tasks effectively.
Bonus Points:
Relevant industry certifications (e.g., CISSP, CISM, GIAC).
Experience with scripting or programming languages.
Knowledge of threat hunting methodologies and techniques.
Bachelor’s degree in Engineering / Computer Science

Compensation

What to Expect Next

Requisition #: 338768

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR FINANCE ANALYST (POZNAN, PL, 61871)

About Lumen

The Role

Join Lumen as a Senior Finance Analyst and be at the heart of our financial strategy!

In this dynamic role, you'll be the go-to expert for financial analysis and reporting, supporting diverse teams across the organization. Your key responsibilities will include:

Crafting insightful financial reports, budgets, and forecasts.
Evaluating project business cases and scrutinizing underlying assumptions.
Collaborating with various management levels on ad-hoc requests.
Ensuring data integrity from multiple sources to provide actionable insights and recommendations.

Working hours: 9 AM - 6 PM CET

Location: Poznan, Poland.

If you're ready to make a significant impact and work in a fast-paced environment, we want to hear from you!

The Main Responsibilities

Interpret financial data to determine trends of the overall Business Unit financial performance
Anticipate process obstacles and decides next steps
Utilizes multiple systems to bring data together and provided analysis on operational activities
Detailed knowledge of business they support and how their role impacts the Business Unit
Provide professional advice, guidance and service to internal or external clients
Financial and analytical support to organization
Responsible for major elements of the close process including journal entry evaluation, results variance explanation, reporting, communicating and explaining results to clients and Business Unit leadership
Budgeting and forecasting using drivers
Partner with internal clients to provide financial data, consultation and make recommendations regarding completion of objectives, and improving operational effectiveness
Gather and organize data used to prepare financial/business reports
Establish, interpret and analyze financial data including monthly financial results, recommendations or preparing statements for business partners/stakeholders
Perform financial data analysis to support Business Unit in analyzing corporate financial targets and operational objectives
Generate special ad hoc reports and perform analysis as requested by supervisor, business partners/clients, and other Business Unit stakeholders
Improve partnerships with key internal clients by identifying changing business needs, service expectations, quality and format of data provided, and identify opportunities to improve service levels
Leads multiple, complex, and financial/business analysis projects
Review and revise processes as financial and business conditions change
Works on complex issues which require input from multiple sources and innovative problem solving
Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools and systems
Interfaces to negotiate and exchange information with all levels of management
Focus on company-wide processes and initiatives
Step in for management when called upon to help lead meetings
Support organization through training other analysts and business partners on key reporting and forecasting processes

What We Look For in a Candidate

Bachelor's degree or higher in Business or relevant field or equivalent experience
Minimum 5 years related experience
Strong financial and analytical skills
Ability to use advanced Excel functions.
Ability to structure and convey ideas and information, both verbally and in written presentation form, in a concise, effective and persuasive manner to bring clear understanding to the target audience
Ability to examine data from multiple sources to determine whether correlation and linkage exist between data sets
Ability to organize and manage work in an efficient and effective manner to ensure task, milestones and goals are met according to defined timelines

Preferred Qualifications:

- Strong organizational and problem solving skills.
- Prior work experience in regulatory or accounting.
- Knowledge of SAP software applications.
- Ability to work in a team environment

What to Expect Next

Requisition #: 338194

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Network Implementation Program Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Implementation Program Manager is responsible for planning, scheduling, coordinating, and managing a wide variety of projects involving the engineering and construction processes. Oversee the engineering process from conceptualization to completion including the oversight of engineers, construction . Effectively monitors and manages quality and completion of work and resolve issues. Position will require a background, in engineering and the ability to work with process teams on helping to implement changes to existing process documents as well as new process. Accurately, reports on the progress of a project and updates databases as applicable.

Location

United States - Work from home.

The Main Responsibilities

· This position will also be involved in the development, trials, and implementation of new processes, process documentation, web applications, and field .

· End to end project management

· Supervise and calibrate with engineering teams, construction supervisors, splicing vendors and contractors

· Quality audit of engineering designs / prints

· Field interface for engineering or construction

· Knowledgeable of utility construction including fiber and conduit placement methods and procedures

· Experience designing plans and drawings.

· Familiar with underground and aerial utilities.

· Ability to identify necessary permitting and traffic control needed for various utility construction projects.

· In addition, the successful candidate should be familiar with Microsoft Word, and PowerPoint; and proficient/comfortable with Microsoft Excel to include the development of forms, the use of internal and external hyperlinks, as well as simple functions and their structure (i.e. COUNT, COUNTIF, SUBTOTAL, SUM, etc.).

· Familiarity with the current Lumen RUS coding is a must in the contract inspection position as well as the ability and desire to continuously learn new systems and applications.

· Knowledge of the NESC, OSP construction techniques, telecom industry OSP best practices, and overall maintenance of a safe job site is a must; with the ability to

determine cost effective solutions to bring into compliance complex aerial cable problems.

· This Network Implementation Program Manager position supports Lumen Unifying Principles, works with team members across several disciplines including Business and Consumer, Network Services, various customer groups including homebuilders, general contractors, and sub-contractors.

· The selected candidate will possess strong leadership and decision-making skill.

What We Look For in a Candidate

Required

Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.
Fully seasoned with typically 5+ years professional experience.
Knowledgeable and able to work in appropriate systems and Microsoft Office
Fluent on current approved products and technology

Compensation

Location Based Pay Ranges:

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338328

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR DATA ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Data Engineer will assist in the transition from Azure to Microsoft Fabric. This role involves learning from senior engineers and supporting new pipeline builds and data architecture. The individual will be responsible for building data pipelines, data ingestion, and data transformation to support various teams within the organization, including sales, customer success, strategy, planning, and commercial excellence

The Main Responsibilities

Experience with Microsoft Suite, specifically Azure, as the team is transitioning to Microsoft Fabric
Strong collaboration skills to work effectively with data analysts, data scientists, and program owners
Build data pipelines, data ingestion, and data transformation processes to support various teams within the organization, including sales, customer success, strategy, planning, and commercial excellence
Collaborate with various teams within the organization to ensure seamless data integration and transformation
Support new pipeline builds and data architecture

What We Look For in a Candidate

Experience building data models and performing complex queries using SQL
Experience performance tuning large datasets
Experience with Open AI and Chat GPT is preference
Excellent problem solving, critical thinking, and communication skills
BA/BS in Computer Science, Engineering or related technical field such as Statistics or Data Science
Proficiency in SQL and Python
Familiarity with Microsoft data bricks, Azure, Fabric, and Power BI, Salesforce

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-KS1

Requisition #: 339099

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Financial Planning & Analysis (Business Revenue) (POZNAN, PL, 61871)

About Lumen

The Role

At Lumen, we don’t just connect the world—we ignite business growth by linking people, data, and applications seamlessly and securely. We’re not just shaping the future—we’re building it, together. Our culture is fueled by teamwork, trust, and transparency, where people power progress every step of the way.

If you’re eager to make an impact in a global tech company, based remotely in Poland with flexible work hours (12:00 pm - 8:00 pm Polish time), this is the finance career move you’ve been waiting for. Lumen is looking for a Lead Financial Planning and Analysis Analyst to support our Accelerate Growth Team (AGT) Central Finance.

Are you ready for a high-impact finance role where your insights drive strategic decisions at the highest level? This role is supporting our CRO’s office with sales, revenue, GTM programs, and strategic initiatives. This isn’t just a job—it’s an unparalleled opportunity to influence strategic decisions in a fast-paced tech environment, driving the financial backbone of Lumen’s AGT group while learning the go-to-market functions of a global Telco/Tech corporation.

What You'll Do

Lead complex financial projects that support C-suite decision-making with sales, revenue, and gross margin analyses.
Partner closely with Finance and Business stakeholders to provide actionable insights that shape monthly performance and long-term strategy.
Ideate bold actions to drive business growth, improve efficiency, and exceed revenue objectives.
Be a key finance representative, ensuring strong communication, seamless delivery of deadlines, and impactful recommendations.
Streamline and optimize finance processes, working collaboratively across teams to enhance reporting and analytics.
Mentor and guide other analysts, ensuring precise financial data auditing and monthly reporting accuracy.

What Makes You the Perfect Fit

Proven expertise in financial modeling, sales, revenue, and cost optimization—preferably in Sales/GTM Finance.
A strategic mindset, ready to tackle complex financial challenges with critical thinking and problem-solving skills.
Independent leadership—capable of delivering results with minimal oversight and maximal impact.
Strong communicator who excels at relationship-building, especially in an international corporate setting.
Detail-oriented, yet big-picture thinker—thriving in a high-volume, fast-paced environment.
Excel master (Power Query or SQL experience a plus!) and continuous improvement mindset, always seeking ways to automate, simplify, and optimize.

#LI-JU1

Requisition #: 336286

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Sales Development Representative II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead Generation Representatives drive demand for an organization’s products and solutions in a variety of ways, including further qualifying leads that have been generated by marketing and have scored using marketing automation, managing/qualifying inbound lead activity, engaging in small net fishing programs and cold calling campaigns.
This position is primarily a communications position and performs outbound prospecting functions. It will utilize professional communication, research and networking skills, as well as marketing and sales skills. The Lead Generation Representative calls companies across North America and talks to professionals about their telecommunications business needs and initiatives across a spectrum of existing Lumen customers and New Logo/Dim/Dark companies. The Representative will identify who the most appropriate decision maker is in the company (usually a director, VP or even C-Level) by speaking with multiple company representatives (as necessary). They will then initiate a conversation with the decision maker to either introduce or reaffirm Lumen’s products & services, educate the decision maker on the Lumen value proposition, and ask a variety of questions of the decision maker (BANT methodology). The Lead Generation Specialist will then use the data to record the prospect in the appropriate systems, and will coordinate a timely handoff to the appropriate Sales Team members to complete the next steps in the sales process based on the information gathered.

The Main Responsibilities

Utilizing the Power dialer, the Lead Generation Rep needs to make 100 calls/day and document the calling activity into Salesforce.com and other systems as appropriate.
The Lead Gen Rep needs to create an ideal mix of phone, email and social media prospecting that will provide the best conversion metrics to conversations, meetings, opportunity creation for sales.
Be conversant in the BANT methodology of qualifying customers/prospects, understanding how to research companies, go deep and wide into Accounts and feel comfortable talking to high level decision makers within companies.
Have a broad understanding of the Lumen portfolio of solutions/products, convey the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage
Be comfortable with technology and allow the various tools to help drive efficiencies and effectiveness & ensuring compliance to established KPI’s and 100% disposition of AQL’s
Proactively raise challenges, issues and roadblocks with Manager and seek assistance to improve all round performance

What We Look For in a Candidate

3-5 years’ experience in a role with significant efficiency, volume, and quality demands
Call Center or Inside Sales experience highly desired.
Being comfortable on the phones, performing research on companies before calling in
Ability to work with call center enablement tools, including auto dialers, predictive dialers, call scripts, email
templates, and target lists.
Working knowledge of Salesforce.com /Marketing Automation tools

Preferred:
Bachelors in a Marketing, Sales related discipline
Prior knowledge of Account Based Marketing (ABM), Account Based Sales Development (ABSD),
Personalization at scale techniques are a plus

Compensation

Location Based Pay Ranges:

$38,042 - $50,715 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$39,942 - $53,256 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$41,843 - $55,787 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-JB1

Requisition #: 338980

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Development Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the ServiceNow platform.

Location

This position is work from home within the US.

The Main Responsibilities

Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture.
- Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow.
- Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
Debug and optimize integrations for performance, stability, and maintainability.

What We Look For in a Candidate

7+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
Proficiency in JavaScript and ServiceNow's scoped applications.
Experience with MID Server setup and configuration.
In-depth understanding of ServiceNow’s data models and CMDB.
Experience with the SN CSM application/module
Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
Should have the ability to obtain Security Clearance

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 337824

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Cloud Security Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lead Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintaining robust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertise will play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and services hosted on cloud platforms. You will collaborate with cross-functional teams to design and implement security solutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloud environments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phases of the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture of cloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevant regulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

Proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges
$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

#LI-KG1

#GSS

Learn more about Lumen's:

Requisition #: 338364

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Big Data Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a Lead Big Data Developer who is passionate about working with large-scale systems using cutting-edge technologies and tools to help identify and disrupt malicious threats on the Internet. This role is on Lumen’s Black Lotus Labs organization. As the Threat Research and Operations arm of Lumen, we leverage our unmatched network visibility to protect your business and help keep the internet clean. You will be part of a dynamic and collaborative team with an opportunity to lead the team that develops software to help identify and find threats within network-like datasets.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Provide technical direction in the creation, implementation, and integration of complex big data solutions
Collaborate and translate business requirements into implementation design and participate in the design, evaluation, and selection of best software solutions to achieve business objectives
Design, develop, test, and deploy scalable and reliable data pipelines using technologies like Spark, Kafka, Hadoop, and other big data technologies
Extract, transform, and load data from various sources and formats, such as relational databases, APIs, JSON, XML, CSV, etc.
Perform data quality checks and validations, and handle data anomalies and issues
Collaborate with other developers, data engineers, data analysts, and business stakeholders to understand data requirements and deliver data solutions
Develop scalable systems that enable real-time validation of identified resources
Mentor junior developers and engineers on the team and champion industry best practices
Explore, evaluate, and conduct PoC to determine new technology solutions that would improve our ability to detect newer threats or add efficiency to current processes

What We Look For in a Candidate

7+ years of experience. Master’s or Bachelor's degree in Computer Science, Engineering, Mathematics, or related field, or equivalent work experience
Can demonstrate past experience in developing and working with big data technologies, such as Spark, Kafka, Hadoop, Hive, etc.
Proficient in programming languages, such as Python, Java, Scala, or SQL
Strong analytical and problem-solving skills, and attention to detail
Good communication and teamwork skills, and ability to work independently and proactively
Eager to learn new skills and technologies, and willing to take on challenges

Compensation

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

#LI-VK1

Learn more about Lumen's:

Requisition #: 337761

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Cloud & Network Security Consultant (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Technology Consultant to join our Security Advisory Services team. This role blends deep technical expertise with strategic advisory capabilities, supporting enterprise customers as they strengthen their cloud and infrastructure security postures. The ideal candidate will have proven experience conducting cloud security assessments, delivering risk-informed recommendations, and engaging with executive stakeholders to align security initiatives with business objectives.
Candidates should bring strong proficiency across Azure and AWS, with hands-on skills in security tooling, enterprise firewall configuration, and emerging technologies such as AI/ML platforms. This role will also support the design and delivery of tailored governance models, control frameworks, and compliance readiness assessments, helping clients build resilient and scalable security programs.
The position requires a balance of technical depth, consultative presence, and reporting acumen, with the ability to work across both strategic planning and tactical execution.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

• Conduct in-depth cloud and infrastructure security assessments across AWS, Azure, and hybrid environments using tools
• Leverage industry tools and data to assess security posture gaps, misconfigurations, and control weaknesses across customer environments
• Evaluate firewall architecture and rule sets to identify exposure risks, segmentation concerns, and policy alignment issues
• Assess AI/ML platform configurations and architecture for compliance with modern security best practices and emerging threats
• Deliver tailored executive-level reports, maturity models, and risk-based recommendations to support strategic security planning
• Translate technical assessment findings into clear, business-aligned insights for both executive leadership and technical teams
• Provide guidance on cloud governance, identity architecture, and policy enforcement models without direct implementation
• Collaborate with customer stakeholders to define remediation priorities, roadmap actions, and long-term security strategy
• Maintain working knowledge of security frameworks (e.g., NIST, CIS, HIPAA, PCI DSS) to support regulatory alignment and compliance readiness

What We Look For in a Candidate

• 8+ years of experience in cybersecurity consulting, advisory services, or cloud security assessment roles
• Proven expertise in conducting cloud and hybrid security assessments across Azure, AWS, and on-prem environments
• Familiarity with leveraging assessment tools such as Prowler, Qualys, Tenable, and Nipper to support posture and configuration evaluations
• Strong understanding of enterprise firewall platforms (e.g., Fortinet, Palo Alto, Cisco, VMware NSX) and their role in security architecture assessments
• Experience assessing AI/ML platforms, DevSecOps environments, and cloud-native services for security and compliance risks
• Demonstrated ability to produce and deliver executive-level reporting, including risk summaries, security scorecards, and strategic recommendations
• Knowledge of key enterprise platforms such as Microsoft Entra ID (Azure AD), Intune, Purview, DNS policy, and Cloudflare
• Comprehensive familiarity with industry frameworks such as NIST, CIS Controls, CMMC, HIPAA, PCI DSS, and cloud security best practices
• Excellent verbal and written communication skills, with the ability to translate technical findings into business-impact narratives

Compensation

#GSS

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338541

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Office Manager (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Act as the primary point of contact for guests and team members, ensuring a welcoming, professional, and secure environment. Provide comprehensive support for in-person visitors, assist with digital communications, and help maintain office technology systems.

Location

This position will be onsite in Bellevue, Washington.

The Main Responsibilities

• Greet all visitors, answer their questions, and direct them to the appropriate person, department, or video meeting
• Enforce security protocols, including digital check-in systems, visitor badge management, and compliance with workplace access controls
• Support office employees, coordinating with staff on-site and online for meetings, deliveries, and guest arrivals
• Maintain the reception area and common spaces, ensuring they are tidy, functional, and comply with health and safety guidelines
• Facilitate smooth team handoffs by maintaining up-to-date digital logs, documenting important notes, visitor records, and any incidents
• Assist with scheduling, calendar management, event coordination of conference rooms and technology setup for meetings and presentations
• Oversee the inventory of office supplies, including coffee and breakroom essentials, place online orders as needed, and track deliveries using digital procurement systems
• Ensure breakrooms are well-maintained and coffee machines are cleaned regularly
• Monitor and respond to the emails and instant messaging channels, prioritizing urgent requests and inquiries

What We Look For in a Candidate

• Minimum 2 years’ experience in a customer-facing, administrative, or reception role
• Excellent verbal and written communication skills
• Proficiency with Microsoft 365 and digital communication tools (e.g. Teams, Zoom)
• Strong organizational skills and attention to detail
• Ability to multitask and adapt in a fast-paced, flexible work environment
• Experience with scheduling, visitor management, and supply ordering systems
• High degree of professionalism and customer service orientation
• Ability to maintain confidentiality and handle sensitive information
• Problem-solving mindset and willingness to learn new technologies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,793 - $65,000 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-MK1

Requisition #: 339248

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (MADRID, ES, 28045)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Software Developer. This team player translates product vision and requirements into software design.

This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and instance lifecycle management using AI stack. Passionate about software automation and quality is always a priority. This role will collaborate with key stakeholders across the organization including but not limited to executive leadership, product owners, developers, and testers to plan, develop, and implement solutions to optimize and automate business and technical processes.

The Main Responsibilities

Write clean, maintainable code, including test.
Work in a CI/CD environment.
Participate in meetings and conferences to gather requirements y discuss architectural decisions.
Collaborate with other employees to ensure quality product enhancements.
Work with the development team to improve the system architecture.
Work under agile principles.
Develop reusable software components.

What We Look For in a Candidate

English proficiency (C1/C2)
Bachelor's in Computer Science or equivalent
5+ years in Java/Python development
Skilled in Spring, Spring Boot, FastAPI, Django
Proficient in REST API development and security (OAuth2.0, OIDC)
Experience with SQL (Oracle/PostgreSQL) and NoSQL (MongoDB/Couchbase)
GenAI development using Python, Langchain, Vector datastores
Container ecosystems (Kubernetes, Docker)
Cloud platforms (AWS, GCP, Azure)
CI/CD pipelines
System design and performance engineering

What to Expect Next

Requisition #: 338035

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Industry Strategist (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a strategic, analytical, and collaborative Industry Strategist to support the development and execution of cross-segment industry strategies. Reporting to the Director of Industry Strategy, this role will help shape our go-to-market approach, deepen our industry insights, and drive alignment across commercial teams. The ideal candidate brings a strong understanding of market dynamics, customer needs, and commercial operations, with the ability to translate insights into actionable strategies.

The Main Responsibilities

Key Responsibilities:
- Industry Insight & Analysis
- Strategic Planning & Execution
- Cross-Segment Collaboration
- Performance Monitoring
- Thought Leadership & Enablement

What We Look For in a Candidate

Qualifications:
- Bachelor’s degree in Business, Economics, Marketing, or a related field; MBA or advanced degree preferred.
- 6+ years of experience in strategy, consulting, or industry-focused roles, ideally within a commercial or go-to-market context.
- Strong analytical skills with the ability to synthesize complex data into clear insights.
- Excellent communication and stakeholder management skills.
- Experience working in a matrixed organization and leading cross-functional initiatives.

Compensation

Learn more about Lumen's:

What to Expect Next

#LI-SJ1

Requisition #: 339195

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

• Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve
• Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics
• Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates
• Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales
• Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion
• Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans)
• Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes
• Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins

What We Look For in a Candidate

•   Experience: 3+ years customer success or account management experience
•   Education Level: Bachelor's Degree or equivalent work experience
•   Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity
•   Excellent communication and interpersonal skills with ability to build relationships within customer accounts
•   Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf
•   Technical aptitude to learn data networking technologies, products, and features
•   A high level of accuracy and attention to detail with good organizational capabilities
•   Ability to interpret customer data points and insights, prioritize and respond accordingly
•   Prioritize and manage multiple workstreams and task lists with strong time management skills
•   Ability to quickly learn various software, web-based platforms, and systems in accessing data
•   Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges:

$54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338898

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Enterprise Network Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Join us at Lumen on our quest to transform network infrastructure. As the Chief Network Architect, you will be instrumental in molding our state-of-the-art network infrastructure. Be part of our vibrant team and spearhead innovation across our Internet and MPLS Core infrastructures, VPN edge services, and Metro Ethernet technologies.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident/Green Card for consideration.

The Main Responsibilities

Leadership and Innovation: Spearhead strategic programs aimed at optimizing Lumen’s Routing and Switching Network footprint. Innovate, evolve, and enhance technologies that fuel revenue growth, boost cost efficiency, and ensure operational simplicity, scalability, and stability.

Teamwork and Communication: Collaborate with cross-functional teams to bolster IP and MPLS infrastructure.

Modernization: Collaborate closely with the Transport and Access Architecture teams. Facilitate the shift from legacy technologies (SONET, TDM, etc.) to contemporary Ethernet, MPLS technologies, and packet-based architectures.

Automation and Programming: Utilize your proficiency in Ansible and Python to automate network processes, simplify configurations, and boost operational efficiency.

Qualifications to excel in this role, you should possess:

Technical Proficiency: A robust background in network architecture, including IP, MPLS, VPNs, and Automation technologies.

Strategic Insight: The capability to conceptualize and implement transformative network strategies.

Team Player: The ability to work across teams to foster innovation and change.

What We Look For in a Candidate

Education and Certification

A Bachelor’s Degree in Engineering, Computer Science, Mathematics, or a related discipline
CCIE and/or JNCIE certifications are highly preferred

Experience

A 10+ years of experience in Internet, MPLS, Enterprise, and Metro-Ethernet architecture and engineering in large-scale carrier, web-scale, or service-provider networks.
Comprehensive knowledge and hands-on experience with IGP, BGP, MPLS, and Multicast protocols, including but not limited to IS-IS, OSPF, Segment Routing, BGP, MP-BGP, M-BGP, RSVP-TE, LDP, PIM, IGMP, M-LDP.
Extensive knowledge in:
- Routing and switching platforms; General understanding of the role of silicon, optics, and SERDES in those platforms.
- MPLS forwarding and control-plane mechanisms.
- VPN concepts such as Layer-3 VPNs, VPLS, EVPN.
- Multicast protocols and networks such as PIM, IGMP, Rosen, NG-MCAST.
- Design and support of large-scale BGP infrastructures (e.g., multi-tiered route-reflection, Route scales).
Direct experience in designing and supporting large-scale IGP infrastructures (>1000 nodes).
Direct experience in implementing network infrastructures using merchant silicon platforms.
Experience in design and implementation of Metro-Ethernet technologies and concepts including Ethernet IEEE802.3, OAM, QinQ, Mac-in-Mac/PBB, MEF standards, and service profiles; including the use of MPLS or other technologies to scale carrier-grade Metro-Ethernet infrastructures.
Experience and knowledge in network Automation, Software Defined Networking (SDN), Virtualization, and its underlying concepts such as automation, programmability, and orchestration (Netconf, gNMI, gRPC, Ansible, Python), Abstraction of control and forwarding planes, Network function virtualization (VMs, Docker, Kubernetes), Knowledge of APIs and telemetry.
Demonstrated experience in performing and delivering proof-of-concepts, technical and economic evaluations, and platform selection in support of Internet, Enterprise, and Metro-Ethernet infrastructures.
Provide leadership within the IP and Optical / Transport Architecture groups and across multi-functional organizations.
Strong negotiation skills; direct experience in negotiating large capital, multi-year vendor contracts.

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-JS1

Requisition #: 339028

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer (PITTSBURGH, PA, US, 15219)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for Solution Engineers who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing solution engineering role will work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Evolution. Solution Engineers design and architect solutions utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer's specific business requirements. Recommending and proposing solutions to our customers with a goal to become a trusted advisor by highlighting how our products solutions enabling digital business strategies.

The Main Responsibilities

Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates strong solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
Customer Solution Development: Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs. Ability to complete complex custom designs.
Internal and External Training: Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Contribute to development of technical sales strategy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
Lifecycle / Ecosystem Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

What We Look For in a Candidate

Education: B.S. Computer Science, Engineering, MIS or equivalent work experience in the private sector or military
Work experience: Minimum 2 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
General Experience: Technical pre-sales and/or consulting experience.
Technical Knowledge: Possess knowledge of Enterprise Architecture and Design. Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
Communication: Ability to lead & engage in technical workshops, RFP and final solution discussions with customers’ mid-level IT stakeholders.
Sales Ability: Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
Problem Solving: General problem-solving skills and ability to methodically understand and resolve complex issues. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.
Work Style: Ability to work independently, or as part of a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills.
Presentation Skills: Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Strong listening, reasoning and objection handling skills.
Some Travel required.
Desired Skills
- Industry certifications: In 1 or more specialized technologies.
- Experience in solution consulting - ITIL.
- Basic understanding in Cloud & Architecture design.
- Basic understanding in Network Functions Virtualization.
- Basic understanding in Security solutions.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$99,225 - $132,300 in these states: OH PA WV

$109,148 - $145,530 in these states: NJ NY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-BJ1

Requisition #: 337307

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Real Estate Transactions (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a part of the Real Estate Transactions & Analysis Team, this position provides professional leadership in managing corporate real estate leases and acquisitions/dispositions for a leading global telecommunications company. Candidates should have experience handling corporate lease negotiations, commercial property acquisitions/dispositions, and an understanding of real estate site development ideally within the telecommunication sector. The successful candidate will be responsible for managing all aspects of the real estate transaction process and serve as the primary point of contact between the company and landowners. This position requires excellent communication and negotiation skills and the ability to work well in a team environment with multiple disciplines. In addition, knowledge of telecommunications networking, zoning, sub-division, land use regulations, entitlements, and project feasibility is desired. If you are an experienced real estate professional with a passion for creative problem solving, we want you!

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

• Portfolio Analysis
o Review the real estate portfolio to find savings and revenue opportunities.
o Gather real estate market information and data to support the development of market strategies
o Convert the corporate strategic plan into a transaction plan to enhance portfolio efficiency.

• Site Acquisition and Portfolio Monetization
o Ability to manage multiple transactions simultaneously
o Determine the need to employ external resources based on the size and complexity of the transaction
o Coordinate the negotiation and contracting process by interfacing with internal resources
o Develop business cases, LOIs and contracts with competitive, market-driven financial data
o Evaluate site alternatives for quantitative and qualitative benefits
o Collaborate with decision makers and senior leaders to implement strategy and exceed goals
o Review and propose key business terms in contracts to support operational efficiency

• Contract Management
o Resolve contractual disputes and issues to complete transactions in a timely manner
o Develop solutions to landlord/tenant disputes to conform to lease obligations

• Report Generation, Tracking and Relationships
o Manage, convey and track key transaction dates for peer departments and internal customers
o Obtain and track recovered amounts for cost savings, sale proceeds or cost avoidance
o Establish cooperative working relationships with internal and external stakeholders

What We Look For in a Candidate

Required

• Five+ years of experience in commercial leasing, site acquisition, land development, and/or disposition services.
• Proficient knowledge of MS Office - Excel, Word, Power Point, Teams, Outlook and Copilot.
• Experience with AI technologies and CoStar highly desirable
• Ability set priorities and maintain a high level of attention to data/results
• Detail oriented and ability to meet deadlines
• Ability to work independently, as well as part of a team
• Strong organizational and analytical skills
• Strong oral and written communication skills
• Bachelor’s degree in business, finance, engineering or related field.

Preferred

• Professional designations such as JD, MBA, CCIM, CPM, MCR, PMP
• Previous experience in the Telecom or Technology sectors, Site Acquisition, or at a Brokerage firm is preferred

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-DL1

Requisition #: 338602

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Infrastructure Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The role of this position is to serve as a Linux and virtual infrastructure system administrator, for both on-premise and cloud based infrastructure. Primary functions are to design, deploy, and support infrastructure solutions for the enterprise. They will be expected to stay abreast of advances in technologies; assessing, making recommendations, and deploying said technologies. They are expected to be a leader in collaboration efforts across organizations (architecture, development, operational teams, business units, etc.) in solving critical business and technology issues while improving customer experience.

Candidate must be a US Citizen and eligible to obtain GSA Certification.

Location and Schedule

This is a Work From Home position available from any US-based location. The schedule currently rotates every 7 weeks.

The Main Responsibilities

Provide day-to-day support/administration of OS (Linux/Unix) and associated infrastructure
Will provide support directly to internal stakeholders throughout the enterprise to enable and support highly available application solutions
Perform site reliability engineering functions
Assessing standards, practices, technologies, and ecosystems
Make recommendations for improvements and in support of going forward strategies
Facilitate implementation tasks (Examples: operational standards, automation, developing/implementing code, etc.)
Develop, document, deploy, and support best practices/procedures, risk assessments, contingency planning, security, and disaster recovery & business continuity planning
Provide technical support to internal stakeholders through the ability to analyze, troubleshoot, and solve complex technical problems across multiple technical disciplines
Interact and communicate with various levels of management on projects and initiatives
Provide leadership in the migration of legacy technologies to current standards

What We Look For in a Candidate

Required

Bachelor’s degree (Computer Science, MIS, Software Engineering or related) or equivalent experience
Minimum of 6 years of experience with Linux (Red Hat, Rocky, Ubuntu, etc.) administration
Minimum of 6 years of experience with Unix (Solaris, HP-UX, etc.) administration
Experience with automation and orchestration technologies (Ansible, Terraform, shell scripting, etc.)
Excellent troubleshooting and diagnostic skills across the full IT technology stack
Strong interpersonal, written/verbal communication, and team dynamic skills
Ability to clearly communicate technology topics across a broad range of technical and non-technical backgrounds

Preferred

Experience with server virtualization (Examples: ESXi, VMware, vSphere, vRealize, Hyper-V, cloud-based)
Experience with container platforms (Examples: Kubernetes, OpenShift, Rancher)
Experience with storage management (NAS, SAN, etc.)

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JS1

Requisition #: 338848

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIR SR-SPECIALIZED SALES-PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As Sr. Account Director, you will be joining the Federal Civilian Specialized Sales team, focusing on IT Solutions. This role will be instrumental in continuing to grow the Lumen brand both as a MSP and MSSP. You possess a hunter and curious mentality and have a proven track record of outcome-based selling including cultivating relationhips and penetrating into dim/dark accounts. You are customer-obsessed and have the ability to become a trusted advisor to deliver business value and outcomes to key stakeholders and end-users. Our team is looking for individuals who embody our values of trust, teamwork, collaboration, respectfulness, and integrity.

The Main Responsibilities

Exceed measurable sales objectives and extend the Lumen brand as a MSP/MSSP on aligned Civilian accounts.
Utilize outcome-based and consultative approaches with key customer stakeholders to address their complex business needs/challenges and legacy IT systems as well as support them on their modernization goals.
Meet with key decision makers and C-leveals to present Lumen's value proposition.
Collaborate with Lumen's systems engineers and architects to design and position compelling, innovative solutions.
Build and execute against strategic and tactical account plans that produce results, while developing enduring customer connections.

What We Look For in a Candidate

10+ years of technology sales experience in Federal (Civilian or DOD) or working with government customers.
Demonstrable experience in identifying and creating opportunities to help customers modernize and transform their business.
Experience evaluating RFx's through Govwin and government websites for potential opportunities.
Developing and executing account and pursuit plans with BD, Capture, Proposal, Offer Management and other internal stakeholders.
Solid experience with Salesforce and excellent funnel, organzational and time management skills.
Excellent people skills, history of strong performance, grit, take ownership mentality, customer-obessed, and ability to build relationships at all levels, internally and externally.
Previous selling experience and technical acumen in one or more of the following areas: Networking, Managed Services and Professional Services, Cybersecurity, Cloud Computing and AI.
Creative. Problem-solver. Persistent and agile with roll-up your sleeves, "let's get it done" attitude.

Compensation

Location Based Pay Ranges:

$132,300 - $176,400 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$138,915 - $185,220 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$145,530 - $194,040 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-DN1

Requisition #: 339149

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Engineer position will require both technical expertise and project management competency. Will be located at a Government location.

The Senior Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

Provide on-site support for Government NOC M-F, (0600 -1200)

The Main Responsibilities

Provide necessary coordination, support and technical assistance to the Customer NOC to enable situational awareness of all customer services within Lumen.
The engineer will serve as the interface between Lumen and Government POC regarding planned and unplanned maintenance events, incident response by identifying which Lumen transport circuits are impacted by an event.
Attend daily Government meetings and provide information on maintenance activities and impact on the Government Network
Provide NOC support to apply Lumen transport expertise to ensure trouble ticket accuracy.
Develop strong relationships with colleagues and stakeholders to enhance teamwork, trust and transparency.
Experience in analyzing problems to determine root cause and implementation of corrective actions is required.
Must be able to provide accurate written and verbal communication.
Ability to provide the proactive status of assigned work, ability to estimate the level of effort for future work and accomplish tasks with minimal guidance.
Strong communication and critical thinking skills with the ability to work in collaborative environment.

What We Look For in a Candidate

Education and Experience:

Bachelors degree or equivalent education and experience.

Security Requirements:

Active TS/SCI minimum security clearance required.
Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

5+ years of related experience.
Strong Communication skills.
Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint).
PMP Certification is a plus, but not required.
Must have a current valid driver’s license.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266.00 - $121,688.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-DN1

Requisition #: 335967

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN III - FEDERAL (SAN ANTONIO, TX, US, 78216)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess security clearance of TS/SCI Minimum.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges:

$79,613 - $106,150 in these states: TX

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 338358

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Engineer will participate in multiple team environments and provide efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a technical and hands-on position, the Senior Engineer will be responsible for systems in support of Lumen’s Government and commercially managed services platforms addressing critical infrastructure protection missions.

The Main Responsibilities

Responsible for managing and maintaining capacity planning on sites and segments on a national fiber optic and Layer 2/3 switched network to include:

Equipment slot availability
Actual, planned and future requirements
Optical capacity
Carrier Ethernet capacity
MPLS Segment Routing capacity
Power and cooling requirements
Tracking Aging/End of Life equipment
Planning upgrades to support new requirements ensuring bandwidth ahead of demand
Updating site route maps
Working with contractors and/or customers to deliver and integrate requirements that meet all testing and validation requirements outlined in the performance specification
Providing design review information for Design Review Packages
Facilitating circuit delivery/integration/activation, and service migrations for the network as required
Provide cost models for equipment and labor needed to support new sites/routes/services on the network
Directly interfaces with Government customers, vendors, subcontractors, and other Lumen groups
Provides architecture assistance for installation teams
Understands and adheres to Federal, customer site and company policies and practices
Updates network drawings using MS Visio and other software-based applications
Knowledge and application of zero trust practices and principles to network architectures a plus
Familiarity with server deployments and maintenance for telecommunications Network Management Systems (NMS) a plus
Technology briefs around new products and services with recommendations and rough order magnitude pricing for integration into the network

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include designing, building, installing and maintaining Layer 1, Layer 2 and Layer 3 networks
Knowledge of optical equipment, Carrier Ethernet, SR-MPLS and wavelength division multiplexing
Candidate must be a US Citizen with an active TOP SECRET/SCI Level clearance

Preferred Qualifications

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science or related work experience
Knowledge of Ciena, Juniper and Infinera equipment desirable
Knowledge reviewing and analyzing solicitation documents and developing solutions

Compensation

Location Based Pay Ranges:
$91,266.00 - $121,688.00 in these states: VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 336688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Federal (WORKS FROM HOME, VA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Come join an exciting, energized and highly successful DoD Sales team. In the last 3 years, this team has achieved over 125%! Established accounts with multiple contract awards that will provide a great jump-off to be successful. The role is focused on the Department of Defense Health and Research Agencies customer module, where Lumen holds several existing contracts and decades-long relationships. US citizenship required as Candidates are subject to a background investigation to obtain a Secrete clearance.

The Main Responsibilities

•   Knowledge of respective Defense Health Agencies and DOD Research/ procurement policies and contract vehicles. 
•   Ability to articulate Telecommunications and Network Solutions competitors, landscape, and industry trends within the Department of Defense. 
•   Demonstrated success winning contracts and business in the Federal marketplace required. 
•   Track record of success developing business within specific DoD branches or FedGov agencies.
•   Familiarity with Department of Defense Agency structures. Existing contacts / relationships a plus.
•   Strategic planning, account management, account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies) and proven contract negotiation skills required. 
•   Ability to use Microsoft Word to create, edit, and share routine documents; Microsoft Excel spreadsheet package to organize, tabulate, and analyze data; and Microsoft PowerPoint to develop presentations. 
•   Ability to articulate the requirements for technical, contractual, commercial and management responses. 
•   Self-motivated and driven leader with a sense of urgency to stay in front of strategic opportunities. 
•   Ability to travel nationally & internationally to customer facilities and industry events, as required.  
•   Ability to professionally manage and grow a significant (SalesForce) funnel of opportunities.
•   Penetrates target agencies/organizations as assigned and other supporting agencies/organizations to uncover longer term opportunities. Broadens and deepens existing customer relationships to gain strategic positioning, retain existing revenue, and attain additional business.
•   Develops proposals for presentation to customers. Coordinates account resources with representatives from marketing, pre-sales engineering, and product management.

What We Look For in a Candidate

• Experience:  5+ years industry specific sales experience.

· Candidates subject to a background investigation to obtain a Public Trust clearance.

• Knowledge and understanding of the telecom industry's competitive landscape.

• Training and experience in consultative sales techniques required. 

•   Possess exceptional written/verbal communications skills, presentation skills, organizational time management skills, and display a strong customer-facing, sales and marketing, and presentation skills. 
•   Experience with Salesforce.com preferred.
•   Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
•   Requires at least 50% or more of time conducting sales activities outside of the office.
•   Candidate must be a US Citizen with ability to obtain a security clearance.
•   Must have a valid driver’s license have a clean driving record.

Compensation

Location Based Pay Ranges:
$118,251 - $157,658 in these states: DC and VA.

Learn more about Lumen's:

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Requisition #: 338195

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Systems Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead IT Systems Engineer - Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical Network & Data Communications Network (DCN) and Internet Protocol (IP) backbone integral to the management of the network. The Network Engineer will reside on site.

The Main Responsibilities

Develops and supports the transition plans associated with these activities and support laboratory-enabled execution activities – protection of the Optical Network & DCN will require analysis of vulnerabilities.
Assumes operation and maintenance responsibility for the optical network – includes setup, configuration, and writing of scripts to ensure regular backup images are created.
Manage all aspects of network operations related to performance and fault management.

Essential functions include the following:

Provide technical support for network and system installation and maintenance.
Coordinate with configuration management and implementation teams.
Monitor network operations and security posture.
Maintain network status and trouble logs.
Identify and diagnose network problems
Identify network elements causing network degradation or failure.
Determine and execute corrective actions on a real-time basis.
Execute reporting functions and data input associated with network management.
Evaluate trend analyses.
Identify network performance improvement opportunities and forward recommendations to engineering for analysis.
Routinely evaluate the network baseline to identify and resolve unplanned changes to the baseline.
Manage the network operations Quality Control (QC) program.
Provide functional guidance, technical support, and training to network operations staff.

What We Look For in a Candidate

Skills:

Ability to interface in a professional manner with management and customer is essential.
Flexibility with regard to work levels and shift accommodation is imperative.

Education and Experience:

Bachelors degree in Engineering, Electronics, Software, or Networks, or a related technical or vocational education or equivalent experience.
Six or more years applicable work experience.
Demonstrated experience with SONET based, metro fiber networks, next-generation DWDM systems, FLEX and IP based systems.
Previous experience with broadband circuit maintenance/restoration, provisioning databases and circuit activations.
Previous experience and ability to relate technical issues to management and Government personnel.
Prior experience with Nortel, Cisco suite of optical network equipment and network management systems.

Security Requirements:

US Citizenship required.
Active TS/SCI with Poly.
Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation).

Other Requirements:

Must have a valid driver’s license have a clean driving record.
Some local travel required.

Compensation

Location Based Pay Ranges:
$114,082 - $152,109 in these states: VA.

Learn more about Lumen's:

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Requisition #: 337630

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Category Manager - Construction, Locating Services (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Category Manager oversees the strategy, sourcing, negotiation, and contracting of highly complex services and products at Lumen. The Category Manager is responsible for developing and implementing procurement strategies that align with the business objectives and optimize the value and performance of the suppliers. This position monitors market trends, analyzes spend data, identifies risks and opportunities, promotes diversity and sustainability, and manages critical supplier relationships and performance.

Work Location

This position has been designated as fully remote in the U.S.

The Main Responsibilities

Category analysis & monitoring

Conduct internal & external analysis of category (e.g., spend at sub-category, supplier & BU level; market conditions with supply/demand, should-cost modeling) – coordinate with internal Reporting & Analytics to leverage off-the-shelf analytics.
Track changes in supplier landscape, market dynamics, & innovation opportunities within category.
Ensure category spend across all business segments is represented.
Prepare content for and lead strategy discussions at the VP level and above.

Category strategy & planning

Incorporate findings from analyses into annual category strategy plan, in addition to business unit goals & budget targets.
Identify and pursue levers to drive savings via RFPs, negotiations, demand management, value engineering, etc.

Contracting

Manage high-complexity contracts and assist with “handing off” tactical contracts to Contracting Excellence team.
Utilize pre-approved supplier contracts based on spend threshold / risk with standardized legal terms.

RFX strategy & planning

Develop RFX strategy within category to drive savings.
Manage high-complexity RFX events, work with the RFX Execution team to handle tactical execution.

Stakeholder relationship management

Use ‘seat at the table’ with the business to align on strategic agenda & understand upcoming needs.
Establish defined calendar for key meetings to track progress / drive issue resolution in category (e.g., part of staff meetings, conduct monthly / quarterly planning sessions, Engage cross-functional team on budget targets).

Supplier relationship management

Own relationships as primary point of contact for suppliers inside your category, including orchestrating interactions & preparing with business stakeholders on supplier communications beforehand (e.g., annual target setting, QBRs on performance & SLAs, joint initiative pursuits).
Manage/monitor supplier performance on a regular basis; provides constructive feedback to the supplier for continuous improvement.
Identify strategic suppliers & tier into segments based on spend, business criticality, and market dynamics that need to be tracked closely by procurement.
Identify situations where Lumen has limited suppliers in a key category or has multiple suppliers that are impacted by the same risk factors and identify alternatives.

What We Look For in a Candidate

Required

Bachelor's degree and or relevant experience.
Minimum 8 plus years of related experience.
Demonstrated exceptional interpersonal and communications skills useful for managing senior level internal relationships, and complex suppliers.
Experience overseeing supplier relationships for an assigned set of products and/or services including regular supplier performance reviews and discussions.
Proven background in negotiating high complexity, and high dollar contract negotiations in a fast-paced environment.
Ability to work independently and in a team environment; self-motivated; strong analytical and problem-solving skills; ability to process large amounts of often complex data; detail oriented.
Intermediate to advanced professional experience in reviewing contract terms.
Strong to expert knowledge of procurement systems such as SAP and Ariba.
Excellent time management and organizational skills.
Experience working in a fast-paced, high visibility environment with frequently shifting priorities.
Advanced Microsoft Office skills, intermediate to advanced Excel.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-HR1

Requisition #: 338291

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - UCC Sales (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Account Director II - UCC Specialized Sales you will be responsible for the acquisition and growth of specialized products revenue in an assigned regional geography and sales Business Unit as an overlay services seller to Large Enterprise/complex clients.  Desired result is acquiring new monthly recurring revenue at or above assigned growth and incremental revenue targets.  Key function is establishing a working relationship with the region’s direct and channel sales account teams, prospecting, qualifying, and closing for Lumen. 

The Main Responsibilities

Drives account management responsibilities as an overlay sales role including solution creation, solution offering configuration management, order issuance, service delivery, service management and revenue recognition.  Demonstrates a balance of strategic and tactical thought leadership.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas.  Provides comprehensive account plans and strategies to win new business from new and or existing accounts.
Provides input to sales management about trends and changes taking place within the customer's organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
In depth knowledge on a specific product(s) and or services (i.e. UCC, Cisco Webex, Zoom, Call Center solutions, etc.).  Interaction and strong relationships with Partners, Key Stakeholders, and Product Management for nonstandard / custom requirements based upon customer needs.

What We Look For in a Candidate

10+ yrs Contact Center/Telecom Experience
Knowledge and understanding of the telecom industry's competitive landscape. 
Strong understanding of Voice networking
Experience with Genesys and Cisco Contact Center ACD platforms preferred.
Experience with Salesforce.com preferred. 
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close. 
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. 
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint. 
Requires at least 25% or more of time conducting sales activities outside of the office.

Compensation

Location Based Pay Ranges:

$119,900 - $159,863 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$125,906 - $167,864 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$131,891 - $175,854 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-MK1

Requisition #: 339042

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR ENGINEER -PUB SEC (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Individual will perform technical project management functions in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO. The position will support the 2nd shift (2 pm – 10 pm M – F) and require an active Government security clearance or successful pre-screen evaluation to obtain a security clearance.

The Main Responsibilities

Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation, and approvals of tools and technologies to improve efficiencies, reduce costs and increase customer satisfaction.
Create and maintain reports for patch compliance and system audit data.
Participate in ongoing operational projects.
Provide recommendations for system automation.
Troubleshoot hardware and software issues as they arise. Document issues and associated resolutions to problems.
Participate in OS patch management and coordination.
Develop and test Windows security patch packages.
Troubleshoot Windows OS and Microsoft application security patch installations.
Ongoing maintenance & administration of assigned systems.
Adherence to policies, processes, and procedures within your areas of responsibility.
Assistance with the execution of projects related to areas of responsibility.
Evaluate, build, integrate, test and prepare systems for operational use and patches for rapid remediation and deployment.

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include computer network operations, network access and protection techniques and technologies, software coding, encryption, and cross-domain solutions
Knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
Available 24/7 for Network Outages and Maintenance window work.
Must be willing to work rotating, on-call, and or work after hours as needed.
Candidate must be a US Citizen with an active DoD TOP SECRET/SCI Level clearance

Preferred Qualifications:

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science and experience, or a strong interest in, the cybersecurity field.
5+ years of experience in Information Security, Information Assurance (IA), or Cyber Security programs.
5+ years of experience with system security concepts, system security assessments, threat and vulnerability management, penetration testing, vulnerability assessments, vulnerability mitigation, and/or implementing and managing penetration testing tools.
5+ years of experience in reporting status and recommendations for improvements to either federal government or commercial leadership. Develop and implement patch management methodologies using various automation toolsets
Demonstrated ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, define requirements, present options/recommend solutions, follow-up, and customer focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities

Compensation

Location Based Pay Ranges:

$87,117 - $116,156 in these states: CO

Learn more about Lumen's:

What to Expect Next

#LI-DN1

Requisition #: 338998

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess security clearance and/or ability to obtain security clearance.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges:

$75,994 - $101,325 in these states: CO

Learn more about Lumen's:

What to Expect Next

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Requisition #: 338999

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIR SR-SPECIALIZED SALES-PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Exceed measurable sales objectives and extend the Lumen brand as a MSP/MSSP on aligned Civilian accounts.
Utilize outcome-based and consultative approaches with key customer stakeholders to address their complex business needs/challenges and legacy IT systems as well as support them on their modernization goals.
Meet with key decision makers and C-leveals to present Lumen's value proposition.
Collaborate with Lumen's systems engineers and architects to design and position compelling, innovative solutions.
Build and execute against strategic and tactical account plans that produce results, while developing enduring customer connections.

What We Look For in a Candidate

10+ years of technology sales experience in Federal (Civilian or DOD) or working with government customers.
Demonstrable experience in identifying and creating opportunities to help customers modernize and transform their business.
Experience evaluating RFx's through Govwin and government websites for potential opportunities.
Developing and executing account and pursuit plans with BD, Capture, Proposal, Offer Management and other internal stakeholders.
Solid experience with Salesforce and excellent funnel, organizational and time management skills.
Excellent people skills, history of strong performance, grit, take ownership mentality, customer-obsessed, and ability to build relationships at all levels, internally and externally.
Previous selling experience and technical acumen in one or more of the following areas: Networking, Managed Services and Professional Services, Cybersecurity, Cloud Computing and AI.
Creative. Problem-solver. Persistent and agile with roll-up your sleeves, "let's get it done" attitude.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 338996

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIRECTOR I-CHANNEL MGR (MINNETONKA, MN, US, 55343)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Account Director I - Channel Management assumes Leadership of the Partner’s experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share.

This role identifies, recruits, and manages an assigned account base of indirect sales, telecommunications partners to generate revenue by executing channel programs. The Account Director I is responsible for selling new and existing company products and services, targeting business to business clients.

Work Location

Need to be located in the Twin Cities Area: Minneapolis / St. Paul

The Main Responsibilities

Drive inflight sales opportunities with Partner/Customer/Internal teams
Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers.
Create account plans and strategies to win new business from existing customers.
Solution pricing review and negotiation
Develop sales in designated account base by working with partners to identify new sales opportunities.
Responsible for Funnel, Promo, Spiff and Deal reviews
Define solution design, Pricing strategy, DSR for marketing promo, OM engagement
SFA opportunity creation and Funnel Management
Partner Engagement – New partner activation, dormant partner reactivation, relationship building
Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet and exceed quota requirements.
Manage and serve as the escalation path for end customers and partners to ensure superior customer experience.
Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training.
Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process.

What We Look For in a Candidate

7-9 years of related experience
Proficient understanding of company’s telecommunications products and network capabilities
Valid driver license as role may require driving to customer and/or partner meetings.
Ability to travel an average of 25%

Preferred Qualifications:

Bachelor’s or master’s degree in business, marketing, or related field with 7-9 years of related experience.
Proven success of building strong relationships and partnerships.
Advanced understanding of company’s telecommunications products and network capabilities.
Advanced knowledge of company financial measurements, telecommunications industry, and indirect sales model.

Compensation

Location Based Pay Ranges:

$89,870 - $119,826 in these states: MN

Learn more about Lumen's:

What to Expect Next

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Requisition #: 339170

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager III - Inside Pub Sec (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Account Manager III – Inside is responsible for growing revenue in the small to medium sized public sector accounts. Primary function of sales being performed through technology and not on customer premises. As the Account Manager III you will develop long term, consultative relationships within client base of accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn.

The Main Responsibilities

Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers. Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer. Through customer relationship, assessing product fit and expanding product portfolio. Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts. Provides superior customer services with every customer interaction.

What We Look For in a Candidate

Basic Qualifications: High School diploma, GED or equivalent education and 2 years sales experience. Prior account management experience with a history of working to retain and grow existing accounts. Strong oral and written communication, analytical problem solving and closing skills. Proficiency with Microsoft Office (Word, Excel).

Preferred Experience: Associate’s or Bachelor’s degree or equivalent education and experience. Demonstrated stable track record of success in an inside/outside sales role. Advanced understanding of technology products and solutions and knowledge of how they are interrelated. Passion for customer service and the desire to understand and introduce new technology to customer base. Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products/services and often requires additional knowledge of competitor's products/services.

Compensation

Location Based Pay Ranges:

$58,716 - $78,278 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$61,646 - $82,194 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$64,586 - $86,111 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

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Requisition #: 338804

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR TECHNICAL PROJECT MANAGER - PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion.

The Main Responsibilities

Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
Track and monitor projects from initiation through completion
Prepare deliverables (e.g., status reports to Government, order information, open issues)
Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
Ensure Government commitments and expectations, and project deliverable requirements are met
Promote project management and industry best practices to enhance project success and customer satisfaction
Direct on-time implementation of products and evaluate and maintain progress
Manage resources and processes, and resolve issues to ensure timely delivery
Control installation activities through scope verification, changes, and performance measurements
Monitor progress to ensure critical project targets are met
Identify and anticipate failures and delays based on lessons learned and previous experience
Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
Make recommendations to improve efficiency (schedule and cost)
Evaluate performance measures and direct corrective actions
Develop solutions to meet project milestones
Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
Ensure final documents are complete and delivered as required by the contract
Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
Review and update forecast budgets for program and project related activities
Manage program and project related invoices
Prepare quotes based on pre-established or contract rates
Ensure services are completed and billed according to contractual obligations
Conduct review for completeness and accuracy of services provided and charges listed
Reviews management document deliverables for clarity and completeness
Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
Good communication, organizational, and problem solving skills
Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
Work in a team environment
Some travel may be required

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
Minimum two years of experience; or minimum five years of professional work experience
General experience includes: customer service, project management, network service, and provisioning
Project Management Professional (PMP) certification preferred
US Citizenship required
May be required to meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-DN1

Requisition #: 339245

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - RE Expansion (WORKS FROM HOME, MA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Work Location

Fully Remote.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: VT.
$67,725 - $90,300 in these states: NH and RI.
$70,949 - $94,595 in these states: CT, MA, and NY.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338773

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Analyst Relations Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic and experienced Sr Analyst Relations Manager to drive our global analyst relations strategy while also overseeing the operational backbone of the AR function. This role is ideal for someone who thrives at the intersection of strategic influence and operational excellence, and who is passionate about shaping market perception through strong analyst relationships and efficient program execution.

The Main Responsibilities

Strategic Analyst Engagement
Build and maintain strong, trust-based relationships with key industry analysts across firms such as Gartner, Forrester, IDC, and others.
Develop and execute a comprehensive AR strategy aligned with business priorities, product roadmaps, and go-to-market plans.
Manage analyst briefings, inquiries, and strategy days to ensure consistent and impactful communication of company vision and differentiation.
Partner with executives, product leaders, and marketing teams to prepare spokespeople and ensure message alignment.
Operational Excellence
Own the AR calendar, tracking all analyst interactions, deliverables, and key milestones including specific Gartner seat holder annual plan.
Manage AR tools and platforms (e.g., ARchitect) to ensure accurate reporting and visibility across the organization.
Assist with AR performance metrics and reporting dashboards to measure impact and inform strategy.
Coordinate cross-functional collaboration with PR, product marketing, and executive teams to streamline AR workflows and content development.

What We Look For in a Candidate

Required:

2-4 years of experience in Analyst Relations, Communications, or related roles in the tech industry.
Proven track record of managing analyst relationships and influencing key research outcomes.
Strong project management skills with a detail-oriented and process-driven growth mindset.
Excellent written and verbal communication skills; able to translate complex topics into compelling narratives.
Experience with AR management tools and data-driven reporting.
Ability to work independently and collaboratively in a fast-paced, matrixed environment.

Preferred Qualifications:

Experience in enterprise software, cloud, cybersecurity, or AI sectors.
Familiarity with analyst evaluation processes (e.g., Magic Quadrants, Waves, MarketScapes).
A background in marketing operations or program management is a plus.

Preferred:

5+ years of relevant experience
Good communication skills, both oral and written
Capable of understanding highly competitive market landscapes and strategically positioning differentiation to the analyst community.
A strong technical mind with the ability to quickly locate, dissect, and relay key information.
Excellent project management, prioritization, and strategic planning skills
Ability to help shape content targeted to an analyst audience
Ability to guide and counsel executives and other spokespeople
Results and metrics-oriented

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-KM2

Requisition #: 338907

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

LEAD INFORMATION SECURITY ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Information Security Engineer is a member of the Industrial Security team supporting Lumen Public Sector and is responsible for performing cybersecurity compliance activities in support of various government contracts. The Lead Information Security Engineer must execute all seven phases of the Risk Management Framework (RMF) process in accordance with both FISMA and DoD policy. Responsibilities include developing RMF documentation (System Security Plan, Security Control Traceability Matrix, Plan of Action & Milestones, various Standard Operating Procedures, Continuous Monitoring Plan, etc), tracking/resolving vulnerabilities, performing continuous monitoring activities, developing security policies, and supporting all cybersecurity compliance related activities. The Lead Information Security Engineer works closely with Lumen program teams and government customers on a regular basis.

A successful candidate will have excellent communications skills and experience presenting technical and non-technical cybersecurity issues to a wide variety of audiences. The candidate must be able to work independently and as a team leader to develop and execute strategies. The candidate must also possess and maintain a broad technical knowledge of current and emerging technologies used within corporate infrastructure and government customer infrastructure. In addition, candidates must have excellent organizational skills, the ability to pay attention to details, and effective problem-solving skills.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

Perform as an Information Systems Security Officer (ISSO) for government systems
Achieve and maintain ATOs (Authority to Operate)
Write System Security Plans (SSP), Plan of Actions & Milestones (POA&M), Continuous Monitoring Plans, Risk Assessments, Privacy Impact Analyses (PIA), and supporting documentation for systems subject to NIST SP800-53
Lead Security Assessment and Authorization processes and procedures
Manage cybersecurity audits by federal departments/agencies, including third party auditors
Develop and complete continuous monitoring reports and briefings
Interface with appropriate government agencies, company management and employees, customers, vendors,and suppliers to ensure understanding of and compliance with security requirements
Review vulnerability and compliance scan results (Nessus, Qualys, etc), work with team members to resolve vulnerabilities, and track ongoing vulnerability status and remediation
Conduct periodic reviews to ensure compliance with established policies and procedures
Investigate and document cybersecurity incidents, as well as provide protective and corrective measures in response to such incidents
Report all cybersecurity incidents to the program Information Systems Security Managers (ISSM) through reports and briefings
Participate in the change management process to ensure changes to software, hardware, and firmware do not adversely impact the security of an environment
Develop, facilitate, and present information security awareness and security training on various customer and corporate security policies
Recommend security best practices and system configuration standards

What We Look For in a Candidate

Bachelor’s degree in Cybersecurity, Computer Science, a related field, or equivalent experience
Minimum of 6 years of relevant Security/Compliance Engineering experience
Extensive experience in the administration, design and implementation of security controls including experience in applying methodologies and principles for all levels of security.
Exceptionally strong oral and written communication skills, collaboration skills, and experience in presenting technical issues to all levels of management, as well as non-technical staff.
Must possess current applicable professional/technical certifications, such as CISSP, GPEN, GWAPT, GISEC, CISM or CISA.
Experience with technologies, tools and process controls to minimize risk and data exposure.
Broad technical knowledge of current and emerging technologies used both within the corporate infrastructure and in delivering customer facing services.
US Citizenship required
Suitability, Public Trust required

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

Requisition #: 339176

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II- Desk Based (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This advanced role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required.

The Main Responsibilities

Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue.
Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.
Engage internal resources and support personnel to provide an exceptional customer experience.
Leverage the broader sales resource eco-system to drive high impact opportunities.
Work with urgency through all aspects of the sales cycle through closing.
Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.
Provide activity reports as required. Forecast and commit monthly sales volume accurately.
Attend assigned meeting and participate in all company training requirements.
Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

What We Look For in a Candidate

4+ years sales experience
Experience selling similar products and solutions.
Experience selling telecom/telecom solutions.
Advanced sales experience in a similar desk-based or inside/outside role.
History developing new accounts and opening new sales territories a plus.
Ability to conduct an efficient sales call or web-conference.
Prepared, organized and planned approach to daily business pursuits.
Persuasive selling skills and prospecting skills – cold calling, e-mail, social media, messaging, etc.
Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.
Proficiency in Salesforce/CRM.
Work daily with integrity and follow the Lumen Unifying Principles.

Compensation

Location Based Pay Ranges:

$49,613 - $66,150 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$52,101 - $69,458 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$54,579 - $72,765 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-HE1

Requisition #: 339167

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior-Enterprise (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

Location

Allows for Work From Home in Arizona, New Mexico, or Nevada.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

10+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$124,037 - $165,375 in these states: AZ and NM

$130,242 - $173,649 in these states: NV

Learn more about Lumen's:

#LI-HE1

Requisition #: 337790

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (Chai Wan, HK)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

2 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Carrier Relations Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is primarily responsible for managing carrier vendors who provide voice services, including negotiating contracts, reviewing performance and analyzing data. Candidate will redline contracts to meet established business needs, negotiate with the other party to reach agreement on terms, stakeholder with internal SMEs to gain approval if terms are outside of standard parameters, and work closely with regulatory legal should commission action be required. The right candidate will have the ability to handle situations involving conflict while promoting a positive company image, consume high amounts of complex data points and craft presentations that are easily consumed by the business, and communicate courteously and professionally with other employees, external entities, and industry representatives.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Negotiate Agreements/Amendments with other carriers and their representatives, managing multiple agreements simultaneously.
Coordinate with internal groups such as legal, product, sales, network planning, routing, maintenance/repair, finance, and regulatory.
Identify gaps in our contract language template or guidelines, and work with team members/ internal subject matter experts to propose new solutions.
Work with internal teams to monitor vendor service performance and address any issues with the vendor.
Analyze network call data and vendor invoicing to produce cost and revenue analysis used in contract negotiation, dispute resolution and TDM to IP transition opportunities.
Identify cost savings and business opportunities with new vendors, develop a plan and follow through to completion.

What We Look For in a Candidate

Work effectively on a team and as a self-driven contributor.
Contract negotiation skills and ability to interpret terms and conditions of contracts, tariffs and industry regulations.
Combination of strong data analysis, written/oral communications, and problem-solving versatility: making the best decisions possible given the data quality and time available.
Knowledge of and Experience with voice usage services, network design, routing, and billing for 251/252 regulated services as well as commercially driven Voice Term, Toll Free and Ancillary services in both the TDM and IP technology spaces.
Must be able to adapt to an ever-changing work environment, prioritize multiple projects and issues at the same time, with the ability to coordinate across functions and possess a proactive work method.
Strong MS Word and MS Excel skills and other tools for managing, analyzing, and creating reports of large, sometimes complex datasets (MS Access, Tableau, etc.)
Bachelor's Degree or 5+ years of relevant job experience. Relevant experience is described as:
- Telecom specific to voice services
- Contract negotiation
- Data analysis and presentation
- Similar essential duties

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-PB1

Requisition #: 338897

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A pivotal role in the APAC Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Provides mentoring, training and escalation support to the Security Analysts. As a Senior SOC Analyst, you will learn how to work with various platforms including SIEM, SOAR, EDR, NDR, CNAPP, UEBA and OT platforms to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

Support Hour: Office Hour Work (may change to shift work)

The Main Responsibilities

Monitor, triage and response to alerts for client security events detected on the various monitoring system.
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products.
Research and implement customer generated change requests for MSS products.
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
Manage technical workload and engage Incident Response Analysts and management
Inclusive of serving as the technical escalation by the L1 SOC Analyst
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
Present as technical expert delivering solutions to clients, internal business and third-party vendors.
Develop enhancements to existing solutions, promote creation of new tools, processes and applications such as alert fine-tuning, create, review and/or update of existing SOPs
Directly support, train and mentor the Security Analysts.
Participate in company sponsored job related activities plus training to further develop your management and technical skills.

What We Look For in a Candidate

2-5 years of professional work experience in Information Security with SOC environment
Relevant security certifications (e.g. CompTIA CySA+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Fluent in both Japanese and English
Strong understanding of threat landscape and expert analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience with public Cloud infrastructure providers (e.g. AWS, Azure, GCP) and understanding of cloud concepts like VPC, IAM roles, IaC, Containers and Orchestration, CI/CD, etc;
Knowledge/experience of networking (TCP/IP, HTTP, DNS, SMTP, etc) and firewalls (e.g. Fortinet, Cisco, Palo Alto, Checkpoint, Juniper);
Working knowledge of Log Management/SIEM (e.g. CrowdStrike, Fortinet, Splunk, Microsoft Sentinel, Google) and Endpoint Detection and Response (CrowdStrike, SentinelOne, Microsoft) and Cloud Security;
Exceptional customer service skills with working ITIL experience
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;

Advantages:

Knowledge/experience of Operational Technology (OT) Security (e.g. Clarity, Armis)
Programming and scripting skills (e.g. Bash, Python, Perl, Powershell);

Compensation

What to Expect Next

Requisition #: 338714

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator (PROVO, UT, US, 84606)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Selected candidate will be responsible for daily audits of organizational process, daily reports for customer services, weekly reports for both customer and organization metrics, and monthly reports for organization and customer metrics. They will coordinate various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals to meet required management timelines.

Location

This position is located in Provo, UT.

The Main Responsibilities

Candidate will also coordinate day-to-day activities revolving around project management activities and project tasks working directly with leadership to accomplish organizational goals.

Analyzes and updates work plans and schedules, Develops methodologies, procedures, and systems to produce project tracking & reporting.
Develops/updates project progress and status reports.
Responsible for the progress of assigning & tracking complex projects & processes within budgetary and scheduling guidelines.
Tracking of projects, tracks project issues/risks, & document progress and prepare status reports (metrics, summaries, etc)
Communication of project critical dates and coordination with external and internal schedules related to the activity and workload;
Coordinates the creation of work schedules and maintains active work planning through use of gaunt charts and related work tracking methods.

What We Look For in a Candidate

Microsoft Suite knowledge a must
Preffered prior telecom experience
Self Learner
Self Motivated
Ability to multi-task and coordinate technical projects involving multiple carriers, customer contacts and internal resources to accomplish the prescribed tasks.
Ability to work effectively in time senstitive enviroment and fast paced, evovling enviroment
Able to work directly with leadership

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 339094

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIR SR-SPECIALIZED SALES-PUB SEC (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Account Director, - Specialized Sales, the primary objective of this position is to focus on driving sales and growing funnel through new opportunity creation within the Department of Army military department.  You will be selling into a base of both existing customers and prospects.  The desired result is closing sales and acquiring new monthly recurring revenue at or above assigned monthly and annual sales targets.  The key function of the position is establishing a cohesive relationship with your DoD sales director peers and aligning your sales team with their individual contributors to maximize new opportunity creation in your area of Specialization.  You will need to demonstrate excellence in prospecting, qualifying, and closing new opportunities within the Army with the preferred candidate having experience selling cybersecurity solutions as part of a professional service offering. Candidates should demonstrate intimate knowledge with Army Departments such as: NETCOM, ACE, ANG, ARCYBER, AFC and others.

The Main Responsibilities

Provide business development and sales support for cybersecurity solutions focused on Zero Trust Architectures
Sell solutions related to network modernizations to include support for cloud-based solutions
Experience in navigating/leveraging Department of Army acquisition vehicles.
Sell managed services, business services, business software and/or any outsourced solution.
Develop and maintain relationships from the operational through the ‘C’ level in the pursuit of managed services sales inside of large government and commercial clients.
Assist the team in  meeting and/or exceeding assigned sales objectives and monthly revenue quotas, maintain existing and build new revenue within a designated region.
Provide superior technology and solution knowledge of managed services on a day-to-day basis.
Build and maintain accurate and up to date strategic account plans associated with regional managed services sales opportunities.
Partner with Lumen account managers and customers through a strategic and consultative sales approach to understand their business needs, issues, strategies, and priorities to deliver a value-adding managed services solution.
- Provide business development and sales support for cybersecurity solutions focused on Zero Trust Architectures
- Sell solutions related to network modernizations to include support for cloud-based solutions
- Experience in navigating/leveraging Department of Army acquisition vehicles.
- Sell managed services, business services, business software and/or any outsourced solution.
- Develop and maintain relationships from the operational through the ‘C’ level in the pursuit of managed services sales inside of large government and commercial clients.
- Assist the team in  meeting and/or exceeding assigned sales objectives and monthly revenue quotas, maintain existing and build new revenue within a designated region.
- Provide superior technology and solution knowledge of managed services on a day-to-day basis.
- Build and maintain accurate and up to date strategic account plans associated with regional managed services sales opportunities.
- Partner with Lumen account managers and customers through a strategic and consultative sales approach to understand their business needs, issues, strategies, and priorities to deliver a value-adding managed services solution.

What We Look For in a Candidate

Minimum of 10 years of experience in selling complex IT infrastructure and professional services solutions to Government and/or enterprise customers. (Department of Army)
•    Demonstrated success in applying consultative selling techniques to opportunities.
•    Proven and verifiable track record in exceeding sales quotas directly as part of sales team.
•    Strong communication skills and presence in communicating with Executives.
•    Experience and success leading teams, demonstrating success through others.
•    Technical sales certifications (e.g., Hyperscale Cloud Provider, Cisco, etc.)
•    Consultative or solutions selling training (Miller Heiman, Sandler, etc.)
•    Demonstrated level of success in the development of senior level client relationships.
•    Demonstrated experience selling a combination of the following strongly preferred: Cloud Computing Services, Managed Hosting, Managed Security, Cloud Solutions (IaaS), Business Continuity/Disaster Recovery, IT Infrastructure Services/Outsourcing, IT Consulting, Outsourcing services, Co-location
•    Previous success selling Lumen and/or other Telco products and services within the DoD space is preferable.
•    Must be self-motivated and self-disciplined and provide prompt follow-up to all customer inquiries.
•    Must have excellent oral and written communication skills and be able to present in both small and large group settings.
•    Must have a polished, professional presentation.
•    Must be able to keep organized, accurate records on daily activities and results.
•    Strong organizational skills imperative.
•    Acquire and integrate industry knowledge related to general trends, emerging technologies, and competitors.
•    Maintain a DoD Security Clearance level at a Secret (or higher) is highly desirable.

Compensation

Location Based Pay Ranges:

$145,530 - $194,040 in these states: MD

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 339198

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Software Developer will directly impact the business by swiftly designing and implementing software solutions. The candidate's work will have a great impact on the business by swiftly designing and implementing software. They should enjoy creating frameworks that simplify user access to complex environments.

The Main Responsibilities

The candidate would have to be:
Proficient in Ansible, Elastic Stack, Zabbix, and Python
Experienced with Gitlab CI/CD and Git
Skilled in VMWare, Kubernetes, Nessus, and Linux Administration
Strong background in LDAP / AD
Practical experience with firewalls, switches, and other network and security elements
What We Look For in a Candidate
Experience with DevOps or infrastructure as code.
Familiarity with languages like Python, Golang, Java, Scala, Ruby, PHP, or Perl.
Proficiency with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Comfortable using web frameworks like Nginx, Django, or Rails.

What We Look For in a Candidate

6+ years of experience and a Bachelor's Degree.

TS/SCI poly required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 338407

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Accountant (POZNAN, PL)

About Lumen

The Role

The Lumen Senior Accountant on our Expense team will contribute their accounting knowledge and business experience to closing the general ledger, including preparing journal entries, variance analysis and reporting results while gaining valuable experience regarding our product and service offerings and their associated margins.

Additional opportunities include enhancing internal controls, streamlining and automating procedures, and challenging the status quo to create an efficient, tech-savvy environment. You will be part of a team that is responsible for Lumen’s Expense accounting and reporting.

Location: Poznan, Poland

Benefits: annual bonus, private health care, Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, Company Social Benefits Fund, working abroad policy

The Main Responsibilities

• Contribute to the monthly close process, including preparing journal entries, variance analysis, and reporting.

• Prepare reconciliations of General Ledger accounts.

• Perform monthly database management and reconciliation of large data sets (“Big Data”)

• Partner with various internal teams such as Operations, FP&A, and Margin Assurance on problem resolution and process improvements.

• Support financial statement audits.

• Ensure accurate and timely accounting for specific Margin accounting areas.

• Identify and implement improvements to reporting and processes.

• Collaborate with FP&A, Operations, Product Finance, Revenue, GL, IT, Margin Management, AP and Network Expense Invoice Processing / Dispute teams, to analyze and report results.

• Maintain internal control integrity and related SOX documentation and compliance.

• Develop presentations for management and other internal stakeholders regarding financial results.

• Create and/or maintain standard operating procedures (SOPs) for all tasks performed and review SOPs to identify opportunities to streamline and automate processes.

• Assist with Ad hoc analysis and research as needed.

What We Look For in a Candidate

Required

• Bachelor’s degree in accounting and relevant experience.

• Minimum 5 years of related experience and advanced degree preferred.

• Must have the ability to interact with various other groups and levels within the company.

• Must have the ability to deal with large volumes of data and be savvy with various data systems and reporting tools.

• 2-4 years of experience working with large public company ($1B+ in revenue).

• Excellent verbal and written skills.

• Advanced/Expert Excel skills.

• Proficient in Microsoft Office.

Preferred

• CPA license preferred.

• SAP experience preferred.

• Telecommunications industry preferred.

• Advanced/Expert SQL, Access, Hyperion Essbase, Oracle, or similar database tools.

What to Expect Next

Requisition #: 338753

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Accountant II (POZNAN, PL, 61871)

About Lumen

The Role

The Lumen Accountant II on our Expense team will contribute their accounting knowledge and business experience to closing the general ledger, including preparing journal entries, variance analysis and reporting results while gaining valuable experience regarding our product and service offerings and their associated margins.

Location: Poznan, Poland

The Main Responsibilities

Contribute to the monthly close process, including preparing journal entries, variance analysis, and reporting.
Prepare reconciliations of General Ledger accounts.
Perform monthly database management and reconciliation of large data sets (“Big Data”)
Partner with various internal teams such as Operations, FP&A, and Margin Assurance on problem resolution and process improvements.
Support financial statement audits.
Ensure accurate and timely accounting for specific Margin accounting areas.
Identify and implement improvements to reporting and processes.
Collaborate with FP&A, Operations, Product Finance, Revenue, GL, IT, Margin Management, AP and Network Expense Invoice Processing / Dispute teams, to analyze and report results.
Maintain internal control integrity and related SOX documentation and compliance.
Develop presentations for management and other internal stakeholders regarding financial results.
Create and/or maintain standard operating procedures (SOPs) for all tasks performed and review SOPs to identify opportunities to streamline and automate processes.
Assist with Ad hoc analysis and research as needed.

What We Look For in a Candidate

Required

Bachelor’s degree in accounting and relevant experience.
Minimum 2 years of related experience and advanced degree preferred.
Must have the ability to interact with various other groups and levels within the company.
Must have the ability to deal with large volumes of data and be savvy with various data systems and reporting tools.
1-2 years of experience working with large public company ($1B+ in revenue).
Excellent verbal and written skills.
Advanced/Expert Excel skills.
Proficient in Microsoft Office.

Preferred

CPA license preferred.
SAP experience preferred.
Telecommunications industry preferred.
Advanced/Expert SQL, Access, Hyperion Essbase, Oracle, or similar database tools.

What to Expect Next

Requisition #: 338752

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Field Technician I (PALM BAY, FL, US, 32905)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

Location Based Pay Ranges:

$40,500 - $53,500 in these states: FL.

Learn more about Lumen's:

#LI-MS1

Requisition #: 338680

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Cloud Security Solutions Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Lead Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintaining robust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertise will play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and services hosted on cloud platforms. You will collaborate with cross-functional teams to design and implement security solutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloud environments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phases of the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture of cloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevant regulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

Proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-KG1

Learn more about Lumen's:

Requisition #: 338861

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Technical Operations Service Manager (TULSA, OK, US, 74103)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Service Manager plays a critical role in the delivery and operational management of Vyvx broadcast services for high-profile and time-sensitive clients. This position requires deep technical expertise in video transmission, proactive network monitoring, and a commitment to service excellence. The Technical Service Manager will oversee service activations, signal verification, equipment quality assurance, network and infrastructure performance and stability, and incident resolution to ensure seamless broadcast delivery.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Customer-facing role: responsible for coordinating and managing customer operations.

Coordinate services across Vyvx fiber networks, teleports, and third-party vendors to meet service-level agreements.
Develop and present performance metrics to leadership and customers.
Respond to direct customer inquiries, ensuring timely and professional communication. This effort includes evenings, weekends and holidays.
Oversee the resolution of customer technical issues, ensuring timely and effective solutions.
Coordinate and manage all timely customer communication, both verbal and written.
Manage all company Scheduled Maintenance and perform pre-maintenance work as required.
Collaborate cross-functionally with internal teams, vendors, and clients to ensure service continuity.
Perform complex troubleshooting and analysis requiring innovation and sound judgment.
Apply advanced knowledge of signal propagation, fault isolation, and service restoration techniques.
Drive continuous improvement initiatives within the service department.
Strong organizational and project management skills. Willingness to travel as needed.

Essential Duties

Delivery and Management of Vyvx Services - Manage escalations and serve as the point of contact for high-priority or complex technical issues. Manage and maintain accurate customer service and performance records. Host customer QBR’s and ticket reviews / customer health assessments.
Service Strategies - Edit, develop and implement policies and procedures to improve efficiency and customer satisfaction, coordinating changes with leadership. Collaborate with product, engineering, sales teams, and leadership to address customer needs and feedback, both internal and with external customers / partners.
Customer Focus - Demonstrate a strong commitment to meeting internal and external customer expectations. Build and maintain effective client relationships through proactive communication and support.
Communication- Communicate clearly and effectively in both verbal and written formats. Draft professional RFOs and Root Cause Analyses (RCAs) for client distribution.

What We Look For in a Candidate

Bachelor’s degree in Engineering, Computer Science, or a related technical field.
5+ years of experience in technical support or service management, with at least 2 years in a leadership role.
Strong technical knowledge in broadcast distribution networks.
Excellent problem-solving, communication, and interpersonal skills.
Proven ability to guide teams and deliver results in a fast-paced environment.
Experience with service management tools (e.g., Salesforce, ServiceNow).
ITIL or similar service management certification is a plus.

Compensation

Location Based Pay Ranges:

#LI-VK1

Learn more about Lumen's:

Requisition #: 338930

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SVP Architecture (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a dynamic and visionary Senior Vice President (SVP) of Architecture to lead our Digital Platform Strategy and North Star Architecture initiatives. This role will be pivotal in driving the architectural vision and strategy for our billing systems, ERP, Salesforce, and other critical platforms. The SVP Architecture will work closely with senior leadership, engineering teams, and business stakeholders to ensure alignment with Lumen's strategic goals and operational excellence. Additionally, this role will have a specific focus on overseeing operations in India, a critical strategic location for Lumen.

The Main Responsibilities

Digital Platform Strategy:

Develop and execute a comprehensive digital platform strategy that aligns with Lumen's business objectives and growth plans.
Lead the design and implementation of scalable, secure, and high-performance digital platforms, including billing systems, ERP, and Salesforce.
Ensure seamless integration of digital platforms with existing systems and processes to enhance operational efficiency and customer experience.

North Star Architecture:

Define and communicate the North Star Architecture vision, guiding the evolution of Lumen's technology landscape.
Establish architectural principles, standards, and best practices to ensure consistency and quality across all technology initiatives.
Drive the adoption of modern architectural patterns, including microservices, cloud-native architectures, and API-driven development.

Leadership and Collaboration:

Lead a team of architects and engineers, fostering a culture of innovation, collaboration, and continuous improvement.
Collaborate with senior leadership, product management, and business units to understand their needs and translate them into architectural solutions.
Provide technical leadership and mentorship to the architecture team, ensuring the development of skills and capabilities.

Technology and Innovation:

Stay abreast of emerging technologies and industry trends, evaluating their potential impact on Lumen's architecture and strategy.
Drive innovation by exploring new technologies and approaches that can enhance Lumen's competitive advantage.
Ensure the architecture supports Lumen's goals for AI capability building, operational excellence, and cross-functional effectiveness.

Operational Excellence:

Elevate engineering discipline and program management to ensure high standards of operational excellence.
Implement best-in-class operational tools and business systems to support product and engineering teams.
Ensure clear roles and responsibilities within the architecture team to enhance accountability and streamline decision-making.

Strategic Oversight of India Operations:

Oversee and manage architectural and technological initiatives in India, ensuring alignment with Lumen's global strategy.
Leverage India's strategic importance to drive innovation, operational efficiency, and talent utilization.
Collaborate with local teams to ensure successful implementation of digital platform strategies and North Star Architecture principles.

What We Look For in a Candidate

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.
15+ years of experience in technology leadership roles, with a focus on architecture and digital platform strategy.
Proven track record of leading large-scale architectural transformations in a complex, global organization.
Deep expertise in billing systems, ERP, Salesforce, and other enterprise platforms.
Strong understanding of modern architectural patterns, including microservices, cloud-native architectures, and API-driven development.
Excellent leadership, communication, and collaboration skills.
Ability to think strategically and execute methodically, with a strong focus on delivering results.

Preferred Qualifications:

Experience in the telecommunications industry.
Knowledge of AI and machine learning technologies.
Experience with Agile and DevOps methodologies.

Compensation

Requisition #: 339252

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SVP Engineering (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Vice President Engineering reports directly to the Chief Technology & Product Officer in the Security, Technology, Engineering, Product, and Network (STEPN) organization and will drive the vision & strategy for the entire engineering organization. This role will serve as an execution-oriented change agent, bringing next-generation approaches to engineering. The SVP Engineering will enable disruptive innovation through cutting-edge development practices and will foster internal collaboration for best-in-class engineering outcomes. They will work closely with cross-functional partners in Product, AGT, Enterprise Ops, and more.
The ideal candidate will lead with Lumen’s cultural attributes top of mind, be highly collaborative, have extensive knowledge of industry-specific quality standards, tools, and tracking.

The Main Responsibilities

Lead a high performing team of VPs, technical experts, and engineers, fostering a culture of collaboration, accountability, teamwork, trust, and excellence.
Spearhead major engineering efforts including but not limited to Service Now, Salesforce, Lumen Digital Development, and more.
Set standards for technologies, frameworks, and processes to promote a simple and consistent approach across multiple types of services.
Establish and monitor key performance indicators to measure program and platform success and drive data-informed decision making.
Drive enhancement and execution of overall engineering processes.
Partner with cross-functional leaders to define service ownership roles and responsibilities for infrastructure, DevOps, SRE, and service teams to ensure reliability, performance, scalability, and operational excellence.
Drive numerous high-impact programs spanning infrastructure and engineering teams, influencing and driving actions through active listening and engagement at all levels of the organization.
Identify trends and promote solutions across multiple product areas by being an influencer on software architecture best practices, including supportability, scalability, performance, availability, maintainability, extensibility, and security.

What We Look For in a Candidate

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field; Masters preferred.
15+ years of experience in Engineering or related field(s), with at least 10 years in a leadership role. Experience in Technology or Telecommunications companies preferred.
Strong, proven expertise in building and leading with data and clear KPIs.
Ability to establish credibility and rapport with a broad set of executives and cross-functional peer groups.
Exceptional analytical skills with the ability to translate complex data into actionable insights.
Proven track record of project management and governance.
Excellent leadership and team management skills.
Strong presentation, communication and collaboration abilities, with a focus on cross-functional partnerships.
Deep understanding of service assurance best practices, risk management frameworks, and performance monitoring tools.

Compensation

Location Based Pay Ranges

$273,787 - $365,050 in all states.

Learn more about Lumen's:

#LI-DS1

Requisition #: 339010

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lead Software Developer, you will play a pivotal role in guiding projects toward successful delivery while contributing to the architecture, design, development, and implementation of cutting-edge software solutions. This role involves increased leadership responsibilities alongside technical expertise. Additionally, the role requires a solid understanding of modern coding practices, continuous integration and delivery (CI/CD) pipelines, and cloud-based deployment strategies.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

Lead the design and development of complex software solutions using modern programming languages, primarily Java, SpringTools, Groovy, and GoLang.
Build scalable and secure APIs and MicroApps for integration with complex systems.
Oversee the implementation of CI/CD pipelines with GitHub, optimizing software development workflows.
Deploy applications to cloud-based environments, ensuring high availability and performance.
Ensure successful deployment and maintenance of cloud-based solutions, driving innovation across the organization.
Champion DevSecOps practices, establishing robust security protocols and workflows.
Mentor junior team members and foster a collaborative environment.
Participate in code reviews and ensure adherence to coding standards and best practices.
Analyze network topology requirements to ensure seamless integration and scalability of software systems.

What We Look For in a Candidate

Bachelor’s degree in computer science, Software Engineering, or a related field. A master’s degree is preferred.
5–8 years of professional experience in software development, including leading teams and managing complex projects.
Experience with containerization utilizing Docker and Kubernetes in AWS (EC2, ECS, EKS).
Experience with relational databases, writing SQL, and using tools like MySQL Workbench.
Familiarity with various network topologies and network element configurations.
Knowledge of Agentic AI development for accelerated software development and forward-thinking software solutions.
Proven leadership skills with the ability to manage multiple projects and deadlines effectively.
Strong analytical skills and the ability to adapt to changing technologies.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 339257

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER SUCCESS CONSULTANT (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

Construct and implement customer success plans, driving customer value realization
Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
Build value-based relationships with customers to optimize CS plays while leveraging self-service
Share thought leadership with customers based on needs resulting in strengthened customer trust
Identify and qualify opportunities for expansion, partnering closely with sales
Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customers’ success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
Define and execute renewal methodology aligned with customer priorities to positively impact profit margins

What We Look For in a Candidate

Experience: 5+ years customer success or account management experience
Education Level: Bachelor's Degree or equivalent work experience
Experience working with large and medium enterprise customers
Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges

$70,287 - $93,713 in these states: AZ ID
$73,805 - $98,406 in these states: CO NV OR
$77,322 - $103,089 in these states: CA WA

Learn more about Lumen's:

#LI-MR1

Requisition #: 339215

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Technician (LEBANON, OR, US, 97355)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A Network Tech is responsible for the installation, maintenance, and repair of telecommunication systems within central office environments and remote sites. They ensure the smooth operation of communication networks by managing equipment and providing customer support. The position is responsible for the provisioning and maintenance of subscriber loop carrier systems, DSL, POTS, GPON, digital and optical muxes.

Location and Schedule

This is a full time position located in Lebanon, OR. Mon - Fri, 8am - 4:30pm. Possible weekends and overtime.

The Main Responsibilities

Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices.
Plans jobs and determines materials and resources needed to complete tasks, updates work and maintenance logs, keeps team and managers informed on the status of projects.
Travels between central office locations
Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties.
Utilizes knowledge of general input and analysis of ESS translations.
Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, Electronic Data Switching, etc.), uses various types of testing devices, e.g., volt-ohm meters, spectrum analyzers, digital communications, data analyzers, etc.
Maintain NG911/E911/911, DSO/DS1/DS3 and above circuits.
Provide emergency and routine 911 support to statewide Public Safety Answering Points (PSAPs).
Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet, and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; performed testing with the applicable testing centers and conducted final acceptance testing with the customer to ensure readiness for service.
Troubleshoot customer circuits, network components, infrastructure from the customer’s premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computers to option higher-level electronic systems and applications and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.

Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.

What We Look For in a Candidate

At least six months experience diagnosing circuit trouble, and performing testing with volt ohm meters, TMS, or comparable equipment.
At least six months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL ISDN, and fiber circuits.
Proficient in DMS 100/10 Switch maintenance and routines, working knowledge of IOF, SONET/DWDM equipment and services.
Requires a valid state drivers’ license with satisfactory driving record.
Ability to work varying shifts and hours including possible mandatory overtime, and/or callouts, weekends, and holidays.

Preferred Qualifications:
At least 12 months’ experience diagnosing circuit trouble, and performing routine testing, including measuring AC/DC current using volt ohm meters, TDR, or comparable test equipment.
At least 12 months’ experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, ISDN, and fiber circuits or services.
Experience working with 5ESS switches.
Experience including ROADM, Infinera, QMOE, IP Ethernet.
Certification or training in the maintenance and operation of AFC (DLC), Calix DSL systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel DSL systems.
Experience working independently with little supervision.

Compensation

Pay Ranges

Minimum hourly rate: $13.25
Maximum hourly rate: $35.98

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (Network Tech)

#LI-CS2

Requisition #: 338174

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

SR ENGINEER -PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

The Main Responsibilities

Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation, and approvals of tools and technologies to improve efficiencies, reduce costs and increase customer satisfaction.
Create and maintain reports for patch compliance and system audit data.
Participate in ongoing operational projects.
Provide recommendations for system automation.
Troubleshoot hardware and software issues as they arise. Document issues and associated resolutions to problems.
Participate in OS patch management and coordination.
Develop and test Windows security patch packages.
Troubleshoot Windows OS and Microsoft application security patch installations.
Ongoing maintenance & administration of assigned systems.
Adherence to policies, processes, and procedures within your areas of responsibility.
Assistance with the execution of projects related to areas of responsibility.
Evaluate, build, integrate, test and prepare systems for operational use and patches for rapid remediation and deployment.

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include computer network operations, network access and protection techniques and technologies, software coding, encryption, and cross-domain solutions
Knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
Available 24/7 for Network Outages and Maintenance window work.
Must be willing to work rotating, on-call, and or work after hours as needed.
Candidate must be a US Citizen with an active DoD TOP SECRET/SCI Level clearance

Preferred Qualifications:

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science and experience, or a strong interest in, the cybersecurity field.
5+ years of experience in Information Security, Information Assurance (IA), or Cyber Security programs.
5+ years of experience with system security concepts, system security assessments, threat and vulnerability management, penetration testing, vulnerability assessments, vulnerability mitigation, and/or implementing and managing penetration testing tools.
5+ years of experience in reporting status and recommendations for improvements to either federal government or commercial leadership. Develop and implement patch management methodologies using various automation toolsets
Demonstrated ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, define requirements, present options/recommend solutions, follow-up, and customer focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 339165

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Chief of Staff - Large Enterprise (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Chief of Staff – Large Enterprise plays a pivotal role within the GTM organization. This Director-level position combines the responsibilities of being the Chief of Staff with driving and managing critical cross-functional initiatives. The role requires a strategic focus to ensure visibility across various domains including Sales, Customer Success, and key operational levers to enable informed decision-making, pinpoint key priorities, and track progress on major initiatives. These initiatives align with Large Enterprise segment objectives, as outlined by the North Star and Change Imperatives.

The Main Responsibilities

The Chief of Staff – Large Enterprise role shoulders a variety of essential responsibilities that contribute to the success of the organization:

Critical Adviser: Serve as a key adviser to SVP Large Enterprise. Facilitate progression of primary objectives and provide solutions to challenges that arise while ensuring the SVP’s time and executive presence are directed toward the highest‑impact deals, renewals, customer escalations, and thought leadership opportunities.
Management System Development: Design and refine systems to ensure consistent monitoring of business objectives, including vital leading indicators from both financial and operational perspectives like pipeline health, forecast discipline, retention, and customer satisfaction metrics
Key Messaging and Communication: Develop impactful messages and create compelling presentations on behalf of SVP Large Enterprise. Represent and communicate leadership priorities across the organization and translate GTM performance into board and C‑suite facing narratives and content.
Cross-Functional Initiatives: Manage and drive initiatives ensuring alignment with organizational goals while enforcing accountability across Sales, CS, Marketing, Product, Operations and Finance for agreed outcomes.
Project Oversight: Provide oversight and establish linkages for projects and efforts spanning cross-functional domains from must‑win growth programs to customer retention initiatives; ensuring timelines and deliverables are met.
Dotted-Line Support to Teams: Provide dotted-line support to teams of program managers and project managers, ensuring effective coordination and alignment of initiatives.
Performance & Change Leadership: Serve as the operational enforcer of new processes and behaviors across Sales and CS. Push transformation initiatives forward, partner with GTM leadership, and remove friction points in execution.
Additional Duties: Handle other responsibilities as assigned, showcasing adaptability and commitment to organizational needs.

What We Look For in a Candidate

An ideal candidate for the Chief of Staff – Large Enterprise position possesses a combination of educational qualifications, professional experience, and consultative skills:

Educational Background: A Bachelor’s degree in Business, Operations, or a related field is required.
Experience: At least 8+ years of relevant go-to market, sales excellence, and/or including 5+ years in commercial consulting roles. Direct experience in Sales (mandatory), Customer Success operations, forecasting, or GTM transformation required.
Communication: Outstanding communication and interpersonal abilities, with the capacity to inspire and lead and turn data into compelling narratives for executives, customers, and the board.
Credibility: Demonstrated ability to quickly establish credibility and build rapport with executives and stakeholders while influencing without formal authority.
Results Orientation: Proven track record of delivering results and achieving success in challenging environments.
Presentation and Negotiation Skills: Strong skills in developing and delivering presentations and negotiating effectively.
C-Suite Experience: Proven experience working with founder/CEO, CRO, COO, EVP, SVP levels on key programs or initiatives.

Compensation

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#L1 - Remote

#L1-SB1

Requisition #: 339285

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN II - PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

The Main Responsibilities

Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Develop and follow a MOP and anticipate problems, and proactively take corrective action.
Trouble ticket generation and response; customer interface and escalations.
Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
Respond to customer inquiries in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

Ability to effectively communicate with peers and customers
Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
Must have experience with application-level firewalls (proxies)
Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Preferred Qualifications:

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
Familiar with Network Monitoring tools.
Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$56,900 - $76,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$59,850 - $79,800 in these states: CO HI MI MN NC NH NV OR RI
$62,700 - $83,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 339163

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Software Developer, Cloud Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

In this role, you will be providing technical direction in the creation, delivery, and integration of multiple software solutions, some of which are moderately complex. This involves translating business requirements into specific designs and actively participating in the design, evaluation, and selection of IT solutions tailored to specific business processes. Your expertise will be indispensable in ensuring the effectiveness and efficiency of these solutions. Moreover, as part of your responsibilities, you will be tasked with establishing both current and future practices, metrics, and methodologies to determine the most suitable solutions. This includes exploring and evaluating emerging and established technologies, and consulting on their application to develop innovative solutions that drive our success. Notably, implementing BRIM solutions in Azure, whether in a private or public cloud managed by NS2, is considered an industry best practice. Your insights into these technologies will help us stay at the forefront of industry advancements. Additionally, you will play a pivotal role in ensuring that the process of creating and delivering designs and solutions aligns with our architectural direction. This alignment is essential for maintaining consistency and achieving our long-term objectives. Having SAP BRIM certification is a significant advantage, as it will enhance your ability to contribute effectively in this role. Your expertise and dedication are greatly valued, and I am confident that together we can achieve remarkable outcomes. Should you have any questions or need further clarification on any aspect of the role, please do not hesitate to reach out. Your contributions are key to our success.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Serve as the Subject Matter Expert (SME) for SAP Billing and Revenue Innovation Management (BRIM), specializing in Convergent Invoicing (CI), Convergent Mediation (CM), and FI-CA (Contract Accounts Receivable and Payable).
Lead the design, implementation, and configuration of BRIM solutions in RISE with SAP and SAP NS2-hosted environments, ensuring compliance with federal security and regulatory requirements.
Collaborate with cross-functional teams to integrate BRIM components with SD, CRM, FI/CO, and external billing systems.
Develop and optimize end-to-end BITs data processing, billing, invoicing, and FICA document management processes aligned with business needs.
Provide guidance on data mediation, migration, conversion, and cutover strategies for BRIM components including CI, Convergent Mediation, and FI-CA.
Ensure high availability, performance tuning, and monitoring of BRIM solutions in cloud-hosted environments (RISE and NS2).
Conduct functional and technical workshops with stakeholders to gather requirements and translate them into system designs.
Develop documentation, configuration guides, and knowledge transfer materials for ongoing support teams.
Work closely with Basis, Security, and Compliance teams to ensure adherence to FedRAMP, ITAR, and other NS2-specific controls.
Provide Level 3 support and root cause analysis for critical BRIM-related incidents and performance issues.
Stay current on SAP BRIM roadmap, best practices, and new features within RISE and NS2 offerings.
Act as a trusted advisor to business leadership, helping to shape the SAP BRIM strategy, governance, and optimization roadmap.

What We Look For in a Candidate

10+ years of experience with Bachelor's Degree
8+ years of experience with Master's Degree
5+ years of experience with SAP BRIM
5+ years of experience in solutioning with hyper scalers (Azure, GCP or AWS)

Compensation

Location Based Pay Ranges
$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

Requisition #: 339133

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr. Lead Innovation Technologies (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Sr Lead Innovation Technologies, you will be responsible for targeting ideal Lumen emerging technology profile customers, building deeply strategic relationships from the C-suite of our customers through the cross-functional teams that will execute our beta program. Early success will be based on the number of successful betas we were able to complete and the number of principal customers we secure that become early adopters of our emerging technology.

The Sr Lead Innovation Technologies will focus on world-class targeting to ensure fit across our solution and our customers' outcomes, technical architectures, ability to be an early adopter of our emerging technologies, and their willingness and ability to be a powerful reference and paying customer.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

•   Orchestrate the full lifecycle of customer engagement—from executive ignition through adoption—ensuring alignment across all stakeholders.
•   Design and operationalize a repeatable engagement framework that drives consistency and scalability across beta programs.
•   Conduct deep discovery with beta customers to uncover needs, validate hypotheses, and shape solution direction.
•   Align closely with Solution Architects and other key roles to ensure technical feasibility and delivery readiness.
•   Manage the beta program lifecycle, including onboarding, milestone tracking, feedback loops, and success measurement.
•   Own the deep alignment of resources inside both the customer organization and Lumen, ensuring clarity of roles and accountability.
•   Prove value against the design thinking map co-created with the customer, and drive toward measurable outcomes.
•   Ensure customer success by driving significant adoption of solutions and managing the process through reference ability and value affirmation.
•   Bolster proof and validation efforts by capturing customer outcomes, case studies, and feedback artifacts.
•   Orchestrate for velocity and delight—ensuring a high-touch, white-glove experience throughout the customer journey.

What We Look For in a Candidate

Experience in innovation labs, strategic pursuits, or customer co-creation programs.
Background in enterprise networking, cloud, or cybersecurity.
Five plus years in strategic programs, customer success, product operations, or innovation consulting.
Proven experience managing beta programs or early-stage product rollouts.
Strong facilitation and stakeholder management skills across technical and executive audiences.
Familiarity with design thinking, agile delivery, and hypothesis-driven development.
Excellent communication, storytelling, and documentation skills.
BA Degree in a related field or equivalent years of experience

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in this state: WA

Learn more about Lumen's:

#LI-KS1 #BDS #LI-Hybrid

Requisition #: 339115

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Innovation Service Design (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Lead Innovation Service Design, you will own the beta customer experience from end to end—translating real-world interactions into actionable design thinking outputs. You’ll validate assumptions, drive the project plan, and deliver measurable milestones that bolster proof and validation. This role is ideal for a systems thinker who thrives in ambiguity and is passionate about orchestrating for velocity and delight through a white-glove experience.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

•   Own the beta customer journey from onboarding through feedback loops, ensuring a seamless and insightful experience.
•   Validate assumptions through structured experimentation and customer engagement.
•   Drive the project plan, aligning cross-functional teams to deliver and measure key milestones.
•   Facilitate design thinking workshops to extract insights, map service blueprints, and co-create future-state experiences.
•   Translate customer feedback and usage patterns into service design artifacts (journey maps, personas, service blueprints).
•   Bolster proof and validation efforts by aligning service design with technical feasibility and business goals.
•   Orchestrate internal and external stakeholders to accelerate delivery while maintaining a white-glove, high-touch experience.

What We Look For in a Candidate

•   5+ years in service design, UX strategy, or customer experience roles.
•   Strong portfolio of service design work, including journey mapping and stakeholder facilitation.
•   Experience working with beta or early-access programs.
•   Familiarity with agile development, product incubation, and enterprise technology environments.
•   Excellent communication and storytelling skills.

Preferred
• Background in enterprise networking, cloud, or cybersecurity.
• Experience in innovation labs or co-creation programs.

Compensation

Location Based Pay Ranges

$91,266 - $121,688 in this state: WA

Learn more about Lumen's:

#LIKS1

#BDS

#LI-Hybrid

Requisition #: 339108

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

PRINCIPAL INNOVATION ENTERPRISE ARCHITECT (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Innovation Enterprise Architect (PIEA) is a senior technical strategist responsible for validating, disqualifying, and proving solution fit across complex enterprise environments. This role is not about selling—it’s about seeing the full web of technical dependencies and constraints that others can’t. The PIEA ensures that what we build is not only visionary but viable, and that it lands with precision inside the customer’s architecture. This role is ideal for a systems-level thinker who can influence both up and down the stack—from C-level technologists to implementation teams.

In the early stages of our business development efforts, the PI/ EA will help ensure we are targeting the right use cases, personas, and business outcomes. They will be a critical bridge between our customers and product management teams. The PI/ EA will work hand in glove with our customer and delivery team, ensuring that each beta program delivers value for our customers and Lumen.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Evaluate and qualify/disqualify opportunities based on architectural fit, feasibility, and long-term viability.
Serve as the technical conscience of the pursuit—ensuring that proposed solutions are grounded in reality and aligned with customer environments.
Build trusted relationships with senior technologists (e.g., CTOs, enterprise architects) to understand their architecture, constraints, and strategic direction.
Translate high-level “why” into actionable “how” for internal teams, ensuring adoption rather than organ rejection.
Collaborate with Solution Architects, Product Managers, and Innovation Principals to shape offerings that are both desirable and deployable.
Provide architectural leadership across multi-cloud, networking, data center, and Gen AI domains.
Influence product roadmaps by surfacing patterns, blockers, and opportunities observed in the field.

What We Look For in a Candidate

10+ years in enterprise architecture, solution architecture, or technical strategy roles.
Deep experience across cloud, networking, data center, and emerging technologies (e.g., Gen AI).
Proven ability to assess technical fit and disqualify misaligned opportunities early.
Strong consultative skills and ability to influence senior technical stakeholders.
Excellent communication skills—able to translate between business value and technical feasibility.

Preferred:

Experience in innovation programs, beta programs, or early-stage product incubation.
Familiarity with design thinking, agile delivery, and hypothesis-driven development.

Compensation

Location Based Pay Ranges

$163,993- $218,657 in this state: WA

Learn more about Lumen's:

Benefits
Bonus Structure

#LIKS1 #LI-Hybrid

#BDS

Requisition #: 339286

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Technician I (COLUMBIA, MO, US, 65201)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,500 - $53,500 in these states: MO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-ONSITE

#LI-KB1

Requisition #: 336626

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (MIAMI, FL, US, 33128)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Commercial HVAC Mechanic will be responsible for the maintenance and repair of all HVAC systems and associated equipment within their assigned region. They will bring expertise in HVAC systems including CRAC/CRAH units, dry coolers, condensers, DX Spilt Systems, Fluid Loops, RTU's, Pumps, VFD's, Chillers, Wall hung units, building management systems, as well as other mechanical and electrical platforms.

The ideal candidate will demonstrate a commitment to excellence through Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

Location

This role will be primarily based in Miami, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

#LI-Onsite

#LI-KB1

Requisition #: 335930

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Linux Unix Systems Administrator (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Linux/Unix Systems Administrator, you will be responsible for managing and maintaining the Voice Core Engineering and Test Teams' Linux and Unix-based systems. Your primary focus will be on ensuring the stability, security, and performance of these systems to support the Team. You'll provide technical expertise in Linux/Unix systems administration, Oracle SQL and PostgreSQL database management, scripting automation, and system performance optimization. A strong emphasis is placed on cloud-readiness and infrastructure configuration to support scalable services. Undertakes multiple highly complex Voice Core Engineering and Test projects and may require coordination across multiple business units. Understands that projects have defined timelines and missed dates impact performance.

Voice Core Engineering and Test Team contributes to the overall strategic engineering and test vision, analyzes test requirements, provides test solutions, and supports deployment into production as needed for assigned projects.

Location

This position is Work From Home from any US-based location.

US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Admin Responsibilities:
System Management: Install, configure, and maintain Linux/Unix servers and related hardware. Ensure systems are running efficiently and securely.
Database Management: Expertise in Oracle SQL and PostgreSQL database management including the ability to analyze database performance and provide recommendations to improve database performance.
Automation and Scripting: Develop and maintain scripts to automate routine tasks and improve system efficiency. Utilize tools such as shell scripting, Python, or Ansible for automation.
Troubleshooting and Support: Provide technical support and troubleshooting for Linux/Unix systems and applications. Resolve system-related issues and work with other IT teams to address complex problems.

Team Responsibilities:
As you integrate into the Team, you will begin to learn and participate in these team responsibilities:

Virtualization and cloud computing solutions
Implementation of innovative technologies, processes, and tools within voice environments
Deploy and support voice technologies in large-scale network environments
Application of network security, server operating systems, virtualization, and open-source platforms
Manage voice test platforms, ensuring robust simulation and validation environments
Develop comprehensive test plans to assess system scalability, performance, redundancy, and maintainability
Collaborate on long-term voice platform and service strategy
Analyze complex test data and functional outcomes to drive quality assurance in diverse, real-world conditions

What We Look For in a Candidate

Education:

Bachelor’s degree in Engineering, Computer Science, or a related technical discipline (or equivalent combination of education and experience)

Experience:

5+ years of Linux/Unix experience in a large-scale enterprise environment. Solid grasp of Linux/Unix system administration and performance optimization
Strong foundation in automation scripting (e.g., Python, Shell, Perl) for performance tuning and system
In-depth knowledge of Oracle SQL and PostgreSQL database management
Cloud computing solutions such as public providers AWS, Google Cloud and Microsoft Azure, as well as private environments like VMWare
Skilled in troubleshooting and proactive problem resolution across diverse environments
Capable of managing multiple concurrent projects with shifting priorities
Highly professional, detail-oriented, and self-motivated with the flexibility to work nights, weekends, or non-standard shifts to meet critical deadlines.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-JS1

Requisition #: 339047

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (TAMPA, FL, US, 33614)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This role will be primarily based in Tampa, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

#LI-Onsite

#LI-KB1

Requisition #: 335931

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Product Manager Portal (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Product Manager for the Platform is responsible for aligning strategy and executing the roadmap for the Lumen Platform, which provides digital capabilities that solve customer challenges and distinguish Lumen in the global marketplace. This role focuses on enhancing the experiences of users, developers, and employees across Lumen’s enterprise customer portal, developer portal, and API products. The individual in this role collaborates closely with cross-functional teams to drive development & integration, establish and maintain alignment between the customer experience and development roadmaps, ensure adherence to standard design principles, support efficient & effective operational execution within a scalable framework, and serve as an advocate for customers, developers, and employees.

The Main Responsibilities

Work collaboratively and cross-functionally across product management, product development, engineering, marketing, and operations to achieve the organization’s goals, objectives, and strategic priorities and to bring the vision for the Lumen Platform to life.
Advocate for, and drive adherence to, Lumen’s API-first strategy and approach to development of platform applications and experiences.
Bridge the gap between customer needs, business requirements, and technology to ensure that portal experiences and API products are valuable, easy-to-use, address customer’s needs, and are aligned with the organization’s strategy and objectives.
Engage regularly with customers and users of the platform to understand their business challenges, pain points, and needs and leverage insights to inform the platform development roadmap.
Drive execution of the platform development roadmap through definition of capabilities and features and collaboration design teams, engineering teams, users, and stakeholders through design, development, testing, and release phases.
Apply change management practices that ensure solutions, services, and solutions related to the platform portals and API products are baselined upon release and all changes thereafter are thoroughly scrutinized for justification and impacts to the platform and users are thoroughly evaluated.
Identify opportunities for improvements to the end-to-end development roadmap execution process to address inefficiencies. Drive key learnings from launches back into the organization to support continuous improvement
Advocate for the needs of customers and platform users through engagement in platform development roadmap definition and identification of platform capabilities and enhancements that solve customer challenges.
Adhere to governance processes and operational support frameworks and ensure teams are operating within standard design principles and receiving appropriate requirements and support from the broader organization.
Coordinate with leaders, stakeholders, and cross-functional teams to ensure appropriate prioritization, resourcing, and velocity needed to achieve business goals.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience in a relevant discipline; Master’s degree is a plus
8+ years of experience in Product Management and/or Product Development in the technology or telecommunications industry working with digital platforms, portals, and APIs
Working knowledge and understanding of APIs, API design principles & frameworks, and relevant technologies
Experience with digital platforms, customer portals, and/or web applications and working knowledge of web development technologies, user experience design & research, software development methodologies, and analytics tools & techniques
Strong aptitude for analyzing data, identifying & troubleshooting issues, and developing solutions to complex operational and technical issues that affect the customer experience on the platform
Outstanding communication and interpersonal skills that enable effective collaboration with diverse teams, stakeholders, and customers; Ability to create clarity and drive focus in complex and dynamic contexts up, down, and across the organization
Ability to manage and lead multiple priorities and projects while delivering against tight timelines in a complex and dynamic environment

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

LI-Remote

LI-NW1

Requisition #: 339086

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Information Security Engineer II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Information Security Engineer is a member of the Fusion Center Corporate Firewall Operations (CNFW) team that is responsible for managing and securing the Lumen Enterprise including but not limited to maintaining Firewall and VPN Operations. In addition, CNFW Engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors, and peers to anticipate, define, and pursue these capabilities.

Location

This is a work from home position anywhere within the US.

The Main Responsibilities

Act as first point of contact for all firewall or VPN related questions, issues, or requests for assistance
Maintain security of the network by ensuring firewall rules meet company policy and configuring best practice security measures on the devices
Resolve device issues identified via dashboard alerts, tickets, emails, IMs, or phone calls
Perform initial triage and trouble identification for assigned Incident tickets
Perform operating system upgrades to mitigate vulnerabilities or enhance security
Follow written procedures to maintain standards compliance and technical accuracy
Maintain a multitude of firewall vendor hardware across various environments
Submit and support simple Change Management requests as required
Provide firewall security incident logs as required to Cyber Security personnel
Create personal performance objectives/goals to align with corporate objectives
Participate in on-call rotation
Able to work other shifts as needed based on business requirements

What We Look For in a Candidate

Minimum Qualifications:

Undergraduate degree in computer science, engineering, or related field, or equivalent experience
Understand detailed technical documentation including security and network diagrams
Understand information security fundamentals, host and network security hardening and requirements; networking protocols; common risk management concepts
Analytical and problem-solving skills
Ability to multitask, resolve urgent issues, and change task priorities as required
Strong oral and written communication skills and comfort with presenting technical issues to all levels of management, as well as non-technical staff

Preferred Qualifications:

2+ years of experience in Network Operations, Security Operations, Network Security, or Application Security
Experience in network and/or firewall administration and implementation including experience in applying methodologies and principles for all levels of security
Understanding of the following tools: Management platform, Threat analytics engine, IDS / IPS, anti-virus, or similar products
Experience in network monitoring tools to perform initial triage of Incidents
Microsoft, Mac, or *NIX (Linux or UNIX derivatives) operating system experience
Experience with technologies, tools, and process controls to minimize risk and data exposure
Candidate should possess, or be willing to pursue, applicable professional/technical certifications, such as CISSP, GSEC, Palo Alto,
Checkpoint, Juniper, and Cisco
Knowledge of cloud-based firewalls from Amazon, Google, Microsoft, or firewall vendors
Knowledge of implementing next-generation firewalls
Experience in large enterprise or carrier data center and/or networks
Development experience in scripting languages such as Python or Perl is a plus
Able to obtain a GSA Public Trust suitability

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 339241

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

LEAD SOFTWARE DEVELOPER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Do you love coding and like the idea of working on projects that help protect businesses from cyber threats? Lumen's Black Lotus Labs development team is looking for a new member to assist in automating responses to network-based threats. This team is on the forefront of leveraging bleeding edge software stacks to mitigate evolving threats.

Our ideal candidate is the person that enjoys writing code and loves automating build and deploy stages of software deployment. The mission of this team is to develop threat blocking capabilities that improve customer security posture by enabling proactive security policies on Lumen’s security solutions protecting our customers from cybersecurity threats over the Internet.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

As a Lead software developer, you would closely collaborate with other developers on the team to build proactive threat blocking capabilities which will integrate with Lumen’s network services. Lead developers on our team leverage their experience to collaboratively help design and engineer solutions and implement in an iterative manner. We leverage modern frameworks and systems to implement our solutions. As a lead developer, the types of tools and systems you would work with on this team are :

Python and other programming languages such as C, Go, etc.
REST and RESTful API interfaces
Docker, Kubernetes, or other container and virtualization services
Jenkins/Gitlab CI/CD/ or other automated build and deployment systems
Network and security elements such as routers, firewalls, DDoS mitigation appliances, and intrusion detection systems
Operating system kernels and network drivers

What We Look For in a Candidate

Ideally, we’re looking for someone that has a strong background in software engineering that exhibits:

Extensive experience and prior work in more than one programming languages: Python, Go, Java, C, etc.
Experience in at least two out of the three programming paradigms: imperative, object oriented, functional
Experience in DevOps, unit testing, and continuous integration
A strong desire to learn and play with new technologies and techniques
Excellent communication and leadership skills
Experience with iterative development methodologies and practices

The following are not required, but are things that we look for to raise resumes up to the top of our stack:

Experience with developing solutions that leverage kernel and network driver level functionality
Experience with DevOps tools
Broad information of security knowledge
Experience with system, network, or security administration in a Unix-based environment
Knowledge of Internet networking protocols, topologies, and security impacts
Strong communication and leadership skills and prior work in a collaborative software development environment

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338862

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Operations Technician III (DENVER, CO, US, 80221)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities. Works on relatively straightforward installation and/or maintenance assignments on network switching equipment. Technician for customer/company network systems installation and/or maintenance activities.

The Main Responsibilities

•   Technician for customer/company network systems installation and/or maintenance activities.
•   Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.
•   Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets
•   Monitors network operations and resolves routine network monitoring problems.
•   Monitors network performance; conducts routine monitoring equipment installation and maintenance activities; resolves routine trouble tickets.
•   Knowledge of/Ability to Troubleshoot: IP subnetting, IP routing, IPSEC tunnels, IPVPN, and VRRP/HSRP

What We Look For in a Candidate

Minimum Qualifications:

Associate degree or equivalent education and relevant experience.
3+ yrs related experience in specific area or equivalent.
May require technical certification.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: GA OK
$87,117 - $116,156 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

#LI-KB1

Requisition #: 339035

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead QA Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provides expert technical direction at a project level. This role will be responsible for planning, developing, and executing tests for complex systems and equipment. The individual will collaborate with various teams across IT to identify the impacts of test requirements and improve the overall quality of the final deliverables. As a technical expert, this person will possess strong communication skills and will be expected to partner with business and technical groups in order to anticipate the effects of testing and bring timely resolution to critical issues. Within their area of expertise, this person will provide specialized advice and direction. They will contribute towards the team’s continual process improvement, and will also provide industry knowledge regarding test strategy development, test R&D activities, and technical support when applicable.

This role also involves implementing and maintaining automated test scripts to improve testing efficiency and effectiveness. The individual will work closely with product owners, developers, and other stakeholders to understand requirements, define testing scope, and ensure alignment on quality goals. They will define and implement quality assurance processes, including test strategies, methodologies, and best practices. The role includes continuously evaluating and improving testing processes, tools, and methodologies to enhance overall quality and efficiency. Additionally, the individual will manage, mentor, and provide technical guidance to a team of QA engineers, fostering a culture of collaboration, accountability, and excellence within the QA organization.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Perform comprehensive QA planning and coordination
Perform manual testing of web, mobile & desktop applications
Write automated tests for web and mobile apps using various open-source test frameworks
Assist PO on product questions and issues
Serve as the user advocate within the engineering team
Implement QA metrics, including benchmarking and identification of areas for improving overall performance
Identify and lead process improvements in QA and agile execution
Strong knowledge of software testing methodologies, tools, and best practices, including test automation frameworks (e.g., Selenium, Appium)
Ability to lead and motivate a team, provide guidance, and foster a collaborative environment
Analytical and critical thinking skills to identify, analyze, and resolve complex issues
Excellent written and verbal communication skills to effectively communicate with technical and non-technical stakeholders
Ability to work effectively with cross-functional teams and build strong relationships
Understanding of Agile development methodologies and the software development lifecycle (SDLC)
Ability to analyze test results, identify trends, and provide data-driven insights

What We Look For in a Candidate

Consulting Level Bachelor’s degree. Typically with 8+ years of experience.
6+ years of experience with Master’s Degree.
Strong knowledge of software testing methodologies, tools, and best practices, including test automation frameworks (e.g., Selenium Java, cucumber, Junit, JARVIS, UFT, Parasoft SOA, Jmeter, AccelQ, SOAP UI, PostMan, Python..etc)
Solid understanding of the telecommunications domain, including the functionality and routing mechanisms of Telephone Numbers and Toll-Free Numbers.

Compensation

#LI-VK1

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 339125

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Mgr Planning and Engineering (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a visionary and results-driven Senior Manager of Construction Engineering to lead the development and implementation of innovative solutions in construction design, planning, and execution. In this strategic role, you will oversee a high-performing team of engineers and planners to design, implement, and evolve scalable, secure, and innovative technical solutions for large-scale infrastructure, telecommunications and building projects. With deep construction expertise and a passion for integrating emerging technologies and sustainable practices, you will serve as a key partner to product, engineering, and business stakeholders—ensuring that architectural decisions align with business goals and modern technology standards.

The Main Responsibilities

Day-to-day functions of this group include all phases of development of Custom Network solutions configurations for Site Civil Construction, OSP/Overpul/Newbuild Construction, Power, and Common Systems equipment. Any issue that significantly affects the delivery of new capability or significant interruption to existing processes must be immediately brought to management attention clearly, concisely, and with recommended solutions/approaches

Leadership & Strategy

- Lead a multidisciplinary team of engineers, project managers, and solution architects.
- Define and execute the strategic roadmap for innovation in construction engineering in alignment with business and product strategy.
- Foster a culture of innovation, collaboration, and engineering excellence considering continuous improvement, energy efficiency, durability, time to market and safety.
Architecture & Engineering
- Identify, evaluate, and implement new construction methods, materials, and technologies (e.g., modular construction, Mechanical, Electrical, Prime Power and other innovative designs).
- Collaborate with R&D, technology vendors, and academic partners to pilot and scale innovative solutions.
- Drive adoption of digital tools such as BIM, AI-driven project analytics
- Guide teams in adopting modern technologies

Project
- Create and or provide technical oversight and guidance on complex construction Scope of work, Architecture Creation (A&E), Construction Drawing (CD) creation and other project related activities.
- Ensure compliance with engineering standards, safety regulations, and sustainability goals.
- Monitor KPIs and performance metrics to assess the impact of innovative solutions.
Stakeholder Engagement
- Partner with product managers, engineering teams, and business leaders to translate business needs into technical solutions.
- Advocate for architectural integrity and long-term scalability in cross-functional initiatives.
- Communicate technical concepts and business value to both technical and non-technical audiences.
Capability Development
- Evaluate emerging technologies and lead proof-of-concept initiatives.
- Develop internal capabilities through working with peer training groups for documentation, mentorship, and hands-on technical leadership.

What We Look For in a Candidate

Required Qualifications
- Bachelor’s or Master’s degree in Civil/Electrical/Mechanical Engineering, Construction Management, or related field.
- 10+ years of experience in construction engineering, with at least 3 years in a leadership role.
- Proven history of implementing innovative construction solutions or technologies.
- Strong understanding of construction codes, safety standards, and project delivery methods.
- Excellent leadership, communication, and cross-functional collaboration skills.
Preferred Qualifications
- Professional Engineer (PE) license or equivalent certification.
- Experience with Lean Construction, Integrated Project Delivery (IPD), or Design-Build.
- Familiarity with sustainability frameworks (e.g., LEED, WELL) and carbon reduction strategies.
- Knowledge of digital construction platforms (e.g., Autodesk Construction Cloud, Procore).

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-LC3

Requisition #: 339002

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Site Reliability Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a Senior Site Reliability Engineer (SRE)/ Platform Engineer / DevOps Engineer with deep expertise in Kubernetes to design, implement, and manage high-availability, scalable systems primarily on AWS EKS. In this role, you will leverage tools like Terraform, ArgoCD, and GitHub Actions to automate infrastructure and workflows while implementing progressive deployment practices (e.g., blue-green, canary, or feature flagging). This position requires someone who can troubleshoot complex systems, implement robust monitoring and guardrails for databases and applications, and maintain a focus on optimizing performance, reliability, and cost-efficiency.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Kubernetes Management & Troubleshooting: Design and manage Kubernetes clusters (AWS EKS) with a focus on networking, scalability, security, and reliability. Troubleshoot complex, cross-system issues involving Kubernetes, databases, networking, and cloud infrastructure. Implement and maintain guardrails to ensure consistent and secure operation of Kubernetes workloads.
Infrastructure Design & Automation: Architect, build, and maintain highly available, fault-tolerant systems using AWS services. Use Terraform to define infrastructure as code, enabling scalable, repeatable, and secure deployments. Automate provisioning, configuration, and updates for cloud infrastructure with a focus on GitOps principles using ArgoCD and GitHub Actions.
System Guardrails & Application Monitoring: Set up and enforce guardrails for databases, infrastructure, and applications, ensuring consistency and adherence to best practices. Implement robust application and infrastructure monitoring using tools like Prometheus, Grafana, and potentially Datadog. Ensure proactive alerting and predictive monitoring to detect issues before they impact users.
Progressive Deployment & CI/CD: Design and implement deployment strategies like blue-green deployments, canary releases, and feature-flag-based rollouts. Develop and maintain CI/CD pipelines to streamline application delivery, testing, and deployment.
Collaboration & Best Practices: Partner with development teams to embed reliability and security best practices into the application lifecycle. Drive a culture of operational excellence, ensuring teams build for reliability, scalability, and security from the ground up.
Resilience & Continuous Improvement: Conduct post-incident reviews to identify root causes and prevent future incidents. Implement practices like chaos engineering to test and enhance system resilience.
Networking & Security: Design and manage secure networking solutions, including AWS VPCs, Kubernetes networking, and firewalls. Ensure compliance with security best practices and industry standards.

What We Look For in a Candidate

Required Qualifications:

10+ years of related experience in software development, systems engineering, and/or networking
Kubernetes Expertise - Deep hands-on experience managing Kubernetes clusters (AWS EKS or similar) with a focus on networking, scaling, and security. Strong troubleshooting skills across Kubernetes workloads, infrastructure, and networking.
Infrastructure as Code & Automation - Expertise in Terraform for infrastructure as code. Proven experience with ArgoCD and GitHub Actions for GitOps workflows and CI/CD pipelines.
Monitoring & Observability - Proficiency in Prometheus, Grafana, and incident management workflows. Experience implementing application-level monitoring and tracing to identify performance bottlenecks.
Guardrails & System Security - Demonstrated ability to set up guardrails for databases, Kubernetes clusters, and applications to ensure reliable and secure operations.
Cloud Expertise - Advanced knowledge of AWS services, including EKS, EC2, CloudWatch, Route53, Aurora, and S3.
Familiarity with auto-scaling, load balancing, and cloud cost optimization.
Programming & Scripting Skills - Strong proficiency in Python, Go, or Bash for scripting and automation tasks.
Systems Troubleshooting - Proven ability to troubleshoot complex, distributed systems across cloud infrastructure, databases, and networking.

Preferred Qualifications:

Experience with other cloud platforms such as GCP or Azure.
Familiarity with logging and observability tools like ELK, Loki, or Graylog.
Exposure to chaos engineering and resilience testing.
Knowledge of HashiCorp Vault, SOPS, and secrets management best practices.
Expertise in database systems, including setup, scaling, and optimization.
Strong listening and communication skills
Strong coaching and mentorship capabilities

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 338048

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Construction Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly skilled and forward-thinking Senior Construction Engineer to play a pivotal role in the design, planning, and execution of complex infrastructure, telecommunications, and building projects. This role requires deep technical expertise, a passion for innovation, and a strong commitment to safety, sustainability, and engineering excellence.

As a Senior Construction Engineer, you will lead technical initiatives, provide expert guidance on construction methodologies, and collaborate with cross-functional teams to deliver scalable and efficient solutions. You will be instrumental in integrating emerging technologies and sustainable practices into our construction processes.

The Main Responsibilities

Leadership & Strategy

- Lead a multidisciplinary team of engineers, project managers, and solution architects.
- Define and execute the strategic roadmap for innovation in construction engineering in alignment with business and product strategy.
- Foster a culture of innovation, collaboration, and engineering excellence considering continuous improvement, energy efficiency, durability, time to market and safety.
Architecture & Engineering
- Identify, evaluate, and implement new construction methods, materials, and technologies (e.g., modular construction, Mechanical, Electrical, Prime Power and other innovative designs).
- Collaborate with R&D, technology vendors, and academic partners to pilot and scale innovative solutions.
- Drive adoption of digital tools such as BIM, AI-driven project analytics
- Guide teams in adopting modern technologies

Project
- Create and or provide technical oversight and guidance on complex construction Scope of work, Architecture Creation (A&E), Construction Drawing (CD) creation and other project related activities.
- Ensure compliance with engineering standards, safety regulations, and sustainability goals.
- Monitor KPIs and performance metrics to assess the impact of innovative solutions.
Stakeholder Engagement
- Partner with product managers, engineering teams, and business leaders to translate business needs into technical solutions.
- Advocate for architectural integrity and long-term scalability in cross-functional initiatives.
- Communicate technical concepts and business value to both technical and non-technical audiences.
Capability Development
- Evaluate emerging technologies and lead proof-of-concept initiatives.
- Develop internal capabilities through working with peer training groups for documentation, mentorship, and hands-on technical leadership.

What We Look For in a Candidate

Required Qualifications
- Bachelor’s or Master’s degree in Civil/Electrical/Mechanical Engineering, Construction Management, or related field.
- 7+ years of experience in construction engineering, with at least 3 years in a leadership role.
- Proven history of implementing innovative construction solutions or technologies.
- Strong understanding of construction codes, safety standards, and project delivery methods.
- Excellent leadership, communication, and cross-functional collaboration skills.
Preferred Qualifications
- Professional Engineer (PE) license or equivalent certification.
- Experience with Lean Construction, Integrated Project Delivery (IPD), or Design-Build.
- Familiarity with sustainability frameworks (e.g., LEED, WELL) and carbon reduction strategies.
- Knowledge of digital construction platforms (e.g., Autodesk Construction Cloud, Procore).

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-LC3

Requisition #: 339029

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Mgr Software Engineering (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Mgr, Software Engineering is responsible for helping to design and implement our vision for the future of the Lumen. They have broad experience with software development, product delivery, agile, DevOps and cloud computing. They are capable of leading their team by example and by contribution, as they develop and ship features. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions.

The Sr Mgr should also work closely with development teams to troubleshoot or fix any technical issues, while ensuring results-oriented execution, fostering collaboration, and focusing on the growth and development of individuals within their teams. Additionally, they will coordinate with offshore or near-shore managers and developers to delegate and oversee work being handed off, ensuring alignment of goals and successful delivery.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Lead their team to deliver services and features that support Lumen’s various business units.
Collaborate with the product owner and their team to prioritize delivery and clarify requirements in terms of testability, consistency, and completeness.
Advocate, adopt and coach their team on lean, agile, and DevOps engineering practices.
Establish best practices and technology standards to support the delivery lifecycle including automation and security coverage.
Support their teammates through HR processes such as career growth, performance reviews, and blocker removal.
Work alongside others on the team to provide architectural and design guidance.
Design and help their team design solutions that include cloud computing, infrastructure, distributed systems, microservices-oriented patterns, security and/or automation.
Embrace and model a culture that promotes an empowered team environment.
Act as a servant leader to support their team.
Recognized as an expert within the organization, both within and beyond own function.
Strong knowledge of software development methodologies, tools, and best practices.
Provide technical leadership, set technical direction, and ensure the adoption of best practices.
Drive innovation within their teams and ensure the adoption of new technologies and approaches.
Identify and solve complex problems, make data-driven decisions, and mitigate risks.
Define long-term engineering strategies, align them with organizational goals, and drive their execution.

What We Look For in a Candidate

Typically 7 years related experience and 2+ years previous manager-level leadership experience expected.
Must have working experience with mastery in relevant programming languages (e.g., Python, Java, GoLang, JavaScript, etc.).
Ability to conceptualize, design, and implement scalable system architectures.
Familiarity with modern technologies, including emerging technologies and industry trends, particularly within their domain of expertise (e.g., cloud platforms, Kubernetes, AI/ML, DevOps).
Solid understanding of the telecommunications domain, including the functionality and routing mechanisms of Telephone Numbers and Toll-Free Numbers.

Compensation

Location Based Pay Ranges:

#LIVK1

Learn more about Lumen's:

#LI-Remote

Requisition #: 339128

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Product Manager - Technical Marketing (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an exceptional Senior Manager of Technical Product Marketing to join our elite Marketing team at Lumen. This role demands a highly skilled professional capable of performing consultant-level work that is both complex and strategic, spanning across multiple functions including Marketing, Sales, and Product Marketing. Reporting directly to the Senior Director of Product Marketing, you will play a pivotal role in driving the success of our Security and Vyvx portfolio.

Location and Schedule

This is a Work From Home Position in the United States.

The Main Responsibilities

Strategic Technical Product Marketing Leadership: Develop and execute innovative technical marketing strategies and solutions to drive usage and deployment of Security and Media and Entertainment Solutions.
Compelling Technical Positioning: Craft powerful value propositions and messaging that deeply resonate with technical audiences, setting our products and solutions apart in the market.
Team Leadership and Mentorship: Inspire and mentor product marketing leaders, ensuring cohesive alignment on product and solution messaging and positioning and understanding of technical capabilities.
Cross-Functional Collaboration: Forge strong partnerships with product, engineering, sales engineering, customer service, and product marketing departments to support and enhance product strategy.
Market Research and Competitive Analysis: Conduct thorough market research and competitive analysis to identify trends, opportunities, and threats, informing future product direction.
Content Development: Create and manage technical marketing assets such as whitepapers, solution briefs, technical blogs, webinars, videos, and product demos focused on cybersecurity solutions.
Sales Enablement: Develop technical sales tools including battle cards, ROI calculators, and technical FAQs to empower sales and channel teams.
Technical Training and Support: Provide technical training and support to the sales team and other internal stakeholders to ensure they are well-equipped to communicate the value of our products to customers. Act as an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in customer meetings as required.
Stakeholder Engagement: Cultivate and maintain robust relationships with stakeholders, gathering valuable insights to support and refine product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree Computer Science, Engineering, Cybersecurity, or related field (Master’s preferred).
Experience: 8+ years of distinguished experience in technical marketing, product management, or technical pre-sales roles, preferably in the cybersecurity industry.
Strong understanding of security technologies such as SIEM, XDR, endpoint protection, cloud security, identity & access management, and threat intelligence.
Technical Skills: Proficient in translating technical concepts into clear and engaging marketing content. Strong technical understanding of networking concepts, protocols, and infrastructure. Proficiency in creating technical documentation and marketing materials.
Leadership Skills: Demonstrated ability to lead and mentor a team of professionals, driving excellence and innovation.
Strategic Vision: Exceptional strategic thinking capabilities, with a proven track record of developing and implementing comprehensive technical strategies.
Communication Skills: Superior written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
Analytical Acumen: Strong analytical skills, with the ability to interpret market trends and data to inform and shape marketing strategies.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-EP2

Requisition #: 338733

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Marketing Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly organized and detail-oriented Product Marketing Manager to join our core Marketing team at Lumen. This role involves executing product marketing strategies and supporting the overall product marketing efforts. You will work closely with the Senior Director of Product Marketing and other cross-functional teams to ensure the successful delivery of our Media and Entertainment products and solutions to market.

Location and Schedule

This is a Work From Home Position in the United States.

The Main Responsibilities

Execute Marketing Campaigns: Assist in the development and execution of marketing campaigns to grow sales and revenue for our Media and Entertainment products and solutions
Create Product Collateral: Develop datasheets, sales presentations, and other marketing materials to support product launches and sales efforts for our Media and Entertainment Services.
Develop Content: Create and update content for external websites, including product pages and customer success stories.
Assist with Customer Incentive Programs: Support the definition and implementation of customer incentive programs.
Collaborate with Cross-Functional Teams: Work closely with product, IT, and customer service departments to support product and solution strategy and execution.
Conduct Market Research: Assist in competitive analysis and market research to identify trends, opportunities, and threats.
Maintain Stakeholder Relationships: Support the gathering of insights from key stakeholders, including customers and partners, to inform product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree in Business, Marketing, or a related field.
Experience: 3-5 years of experience in Product Marketing or a related field.
Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
Communication Skills: Excellent written and verbal communication skills.
Analytical Skills: Ability to analyze market trends and data to support marketing strategies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-EP2

Requisition #: 338734

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Backend Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The ideal candidate will be a key member of the STEPN organization. They will implementing best practices and guidance for building first in class software solutions by utilizing cloud native technologies.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

• Advanced software engineering using modern software languages and architecture patterns
• Up-to-date knowledge of current trends in software development and cloud native technologies
• Developing enterprise RESTful web services in REST the latest patterns
• Developing various data persistence frameworks leveraging SQL, Graph and No SQL solutions as appropriate
• Maintaining and resolving issues in a highly complex integration architecture
• Leveraging CI/CD pipelines as part of DevOps platforms to deliver code into test and production
• Following up with application owners and solution architects to resolve issues as needed
• Participating in and being a member of a multi-location, global software development team
• Mentoring others in various technical areas, including business processes implemented in the team's applications and the creation and delivery of designs and solutions in accordance with architectural direction.
• Engagement in all aspects of the software development life cycle, including requirements review, design, coding, code reviews, testing, deployment, and warranty support.
• Collaborating with others in the application of principles, theories, concepts and use of software methodologies, tools, documentation processes, security protocols, and test procedures to successfully deliver projects.
• Contributing to design and architecture solutions for telecommunication workflow and order management systems. Assist with evaluation of future state technologies.
• Working with Software Analysts, Scrum Masters/Team Coaches, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.

What We Look For in a Candidate

• Significant software engineering experience using Java.
• Significant experience with integration technologies including REST and GraphQL Services, micro-services patterns, Open API specifications.
• Understanding of enterprise databases including Postgres, Graph Databases and Mongo
• Ability to write and understand complex SQL queries, relational and non-relational data models
• Experience with data structuring standards including XML, JSON, and YAML
• Proficient in writing services used by complex front-end UIs using Angular / React Frameworks
• Knowledge of code versioning tools such as Git and GitHub
• Automation tools including Maven, Jenkins
• Experience with containerization technologies to include Kubernetes and Docker
• Effective communication, interpersonal and analytical skills
• Ability to work in a highly collaborative and empowered environment
• Self-starter, can-do attitude within a fast-moving business and technical environment
• Strong problem-solving skills, time management, and oral and written communication skills
• Demonstrated history of software development roles with expanding responsibilities and corresponding successful deliveries over time
• 5+ years professional experience with a bachelor’s degree in computer science, Information Systems, or related field, or equivalent education and experience.

• FedRAMP knowledge preferred.

Compensation

Learn more about Lumen's:

#LI-Remote

#LI-LP1

Requisition #: 338760

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Cloud AWS Network Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

What to Expect Next

#LI-JS1

The Role

We are looking for a hands-on AWS Enterprise Voice Engineer to design, develop, and implement scalable voice solutions in the cloud. This role is ideal for a builder and problem-solver who thrives in fast-paced environments and is passionate about delivering real-time communications systems using AWS technologies. You’ll work closely with cross-functional teams to bring voice services to life—from concept to deployment. The role reports to the Director of Network Engineering.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

Develop and deploy enterprise voice services using AWS components such as EC2, Lambda, VPC, Direct Connect, and CloudFormation.
Implement and maintain SIP-based voice infrastructure in AWS, including SBCs, and call routing logic.
Automate provisioning and monitoring of voice services using scripting (Python, Bash) and infrastructure-as-code tools (Terraform, CloudFormation).
Integrate AWS voice services with third-party platforms and on-premise systems to support hybrid voice environments.
Troubleshoot and resolve issues related to call quality, latency, and service availability in real-time.
Collaborate with engineering and operations teams to ensure secure, compliant, and high-performing voice deployments.
Contribute to CI/CD pipelines for voice service updates and configuration management.
Document implementation details, runbooks, and operational procedures for voice services.

What We Look For in a Candidate

Required Qualifications

3+ years of hands-on experience with AWS services and cloud-native development.
2+ years of experience in voice engineering, including SIP, VoIP, SBCs, and real-time communications.
Strong scripting skills in Python, Bash, or similar.
Experience with infrastructure-as-code tools such as Terraform or AWS CloudFormation.
Familiarity with voice monitoring tools and protocols (e.g., RTP, RTCP, MOS scoring).
Solid understanding of network fundamentals (IP, DNS, NAT, VPNs).
Ability to work independently and collaboratively in agile environments.

Preferred Qualifications

AWS Certified DevOps Engineer or Solutions Architect – Associate/Professional.
Experience with NG911, E911, or other regulatory voice services.
Exposure to open source RTC tools in cloud environments. (Kamailio, FreeSWITCH,…)
Familiarity with GitHub Actions, Jenkins, or other CI/CD tools.
Experience with containerized deployments (Docker, ECS, EKS).
Proficiency in using Ansible to automate provisioning, configuration, and management of voice systems and network infrastructure

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-LP1

Requisition #: 339106

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Developer - UI (Vue.js) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The ideal candidate, will be a key member of the STEPN organization. They will implementing best practices and guidance for building first in class software solutions by utilizing cloud native technologies.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

Partners in an Agile Scrum team environment to design, develop, code, test, debug, and support in production of new software or enhancements to existing software
Works closely with business partners and technical staff to create solutions that meet business and technical requirements
Collaborates with product developers in a fast-moving agile team to define and implement effective and efficient automated tests
Documents own work to promote transparency and reuse
Builds unit test cases, debugs integration issues, and deploys emergency patches as needed
Actively participates in the code-review process
Prioritizes and handles multiple concurrent projects and efforts
Makes clear, specific commitments to deliver results on schedule
Accountable for successfully completing assignments or tasks on schedule

What We Look For in a Candidate

Significant software engineering experience in writing complex front-end UIs using Vue.js (version 3)
Significant experience with integration technologies including REST and GraphQL Services, micro-services patterns, Open API specifications.
Experience with data structuring standards including XML, JSON, and YAML
Knowledge of code versioning tools such as Git and GitHub Automation and build tools.
Effective communication, interpersonal and analytical skills
Ability to work in a highly collaborative and empowered environment
Self-starter, can-do attitude within a fast-moving business and technical environment
Strong problem-solving skills, time management, and oral and written communication skills
Demonstrated history of software development roles with expanding responsibilities and corresponding successful deliveries over time
5+ years professional experience with a bachelor’s degree in computer science, Information Systems, or related field, or equivalent education and experience.
FedRAMP knowledge preferred.

Compensation

Learn more about Lumen's:

#LI-Remote

#LI-LP1

Requisition #: 338756

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer - Data Center (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Engineer to join our Pre-Sales Solution Engineering team, focusing on identifying, scoping, designing, and selling fiber infrastructure and network fabric solutions to data center developers, owners, and operators. This role will support data center and cloud infrastructure companies as they expand their networks to meet the demands of AI workloads. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, network fabrics, and the space, power, and cooling requirements critical to operating data center environments.

As a Solution Engineer, you will collaborate with sales, product, and engineering teams, as well as numerous data center partners, to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation data center network infrastructure.

The Main Responsibilities

Solution Design & Innovation:

Design and selling customized network architectures to meet the unique needs of data center owners, operators, and developers.
Innovate optical architectures, network fabrics, and fiber-based solutions to enhance performance, scalability, and efficiency for AI-driven workloads.
Develop detailed designs for fiber planning, installation, and integration, ensuring alignment with customer requirements and Lumen’s network capabilities.
Assist with the design, development, and positioning of scalable network fabric and architectures within data center environments.

Pre-Sales Support:

Partner with sales teams to engage with customers, understand their technical and business needs, and articulate the value of Lumen’s fiber and network fabric solutions.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations to showcase solution capabilities.
Respond to RFPs, RFIs, and customer inquiries with detailed, accurate, and competitive solution designs.
Act as a trusted technical advisor to customers, guiding them through the solution lifecycle from concept to contract.

Collaboration & Cross-Functional Support:

Work closely with product management and the data center partner community to provide feedback on market needs and drive the development of new network fabric and data center offerings.
Collaborate with network engineering and operations teams to ensure a seamless transition from pre-sales design to implementation.
Stay informed on industry trends, data center requirements, and emerging technologies to inform solution strategies.

Technical Leadership:

Serve as a subject matter expert in data center architecture, fiber plant design, optical networking, and scaling network fabrics to meet the demands of AI-driven workloads.
Mentor junior team members and contribute to knowledge-sharing initiatives to elevate team expertise.

What We Look For in a Candidate

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure, such as energy-efficient cooling and power systems.
Certifications in optical networking (e.g., Ciena, Nokia, or Cisco) or data center design (e.g., CDCP, Uptime Institute) are a plus.
Knowledge of Lumen’s fiber network and service portfolio.
Bachelor’s degree in a related field or equivalent years of experience
Seven plus years of experience in solution architecture, pre-sales engineering, or network design, with a focus on data center architectures and fiber infrastructure.
Proven track record of working with data center operators or cloud providers on large-scale network deployments.
Experience designing fiber outside plant and data center multi-tenant network fabric architectures is highly desirable.
Deep knowledge of optical networking technologies and data center network fabrics.
Expertise in fiber planning, installation, and testing processes, including loss budgets and dispersion management.
Strong understanding of space, power, and cooling requirements for data centers and HCI environments.
Familiarity with AI-driven network architectures and their impact on fiber and data center infrastructure.
Proficiency in network design tools (e.g., Ciena Blue Planet, Nokia NSP, or similar) and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia) and best practices for optical and edge deployments.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into business value for diverse audiences.
Strong customer-facing skills, with a consultative approach to problem-solving.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Excellent project management and organizational skills, with a focus on delivering high-quality solutions on time.
Willingness to travel up to 30% for customer meetings, site visits, and industry events.
Ability to work flexible hours to accommodate customer needs across time zones.

Compensation

Location Based Pay Ranges:

$99,225 - $132,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$104,192 - $138,915 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$109,148 - $145,530 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338783

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Manager and Planner (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for overseeing the planning, execution, and successful delivery of large-scale projects related to the Company’s fiber-optic network across North America. They will collaborate with cross-functional teams, manage resources, and deliver projects within scope, timeline, and budget restraints. The Project Manager/Planner III will be responsible for leading internal deployments and external reporting. They must be comfortable in a customer-facing role and able to manage in and adapt to a fast-paced and constantly changing environment.

The Main Responsibilities

•   Creates and oversees a detailed project plan, including milestones, deliverables, and timelines, collaborating with Project Controls and other cross-functional teams to update as needed.
•   Provides reporting and inputs directly to the customer.
•   Leads frequent end-to-end deployments to properly allocate resources, monitor progress, identify and mitigate risks, facilitate communication, ensure deliverable quality, and keep a record of project status and updates.
•   Collaborates with the Project Controls and Finance teams to track costs against the project budget and provide overall cost management.
•   Constantly monitors project execution and progress against the project plan throughout the project lifecycle using project management tools and tracking.
•   Delivers multiple objectives in a dynamic, multi-faceted, fast-paced environment.

What We Look For in a Candidate

Minimum:
•   2+ years of relevant job experience
•   Bachelor's Degree in related field
•   Excellent interpersonal, verbal and written communication skills.
•   An ability to reprioritize and embrace change
Preferred:
•   5+ years of related experience
•   Bachelor's Degree in Computer Science, Engineering, or Mathematics
•   Attention to detail with good organizational capabilities.
Knowledge, Skills or Abilities
•   Strong data/economic analysis skills
•   Excellent analytical and problem solving skills
•   Detail oriented with an intense focus on quality
•   Proven track record as adept and effective project manager
•   Exceptional organizational, prioritization, and communications skills
•   Strong computer skills with emphasis on Microsoft Excel, Access, and Visio and SQL
•   Positive and professional attitude, appearance, and demeanor
•   Solid entrepreneurial spirit
•   Experience in an engineering role that included a substantial business/financial focus (preferred)
•   An ability to understand complex technical issues and learn quickly.
•   Adaptability, flexibility, and creativity.
•   Mature, professional attitude; leadership and mentoring skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-LC3

Requisition #: 338934

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Contract Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Contract Manager for Custom Networks PMO is responsible for overseeing the contractual terms of various Customer Agreements related to the Company’s fiber-optic network across North America. They are responsible for clearly understanding contractual terms, expectations, and scope, and capturing change management through the contract lens. As needed, the Contract Manager will provide data for reports and metrics for the PMO Department within Network Services.

The Main Responsibilities

•Uses several techniques to solve complex problems where analysis of situations or data requires a review and analysis of several factors.
•Manages compliance of contracts with company policies and ways of working. Monitors contract performance and addresses any issues or discrepancies.
•Provides guidance and training to internal teams on contract management best practices. Serves as point of contact for contract related questions and issues.
•Identifies potential risks in contracts and develops strategies to mitigate them. Collaborates with legal and finance departments to address and resolve contract-related disputes.
•Oversees and facilitates customer change initiatives.

What We Look For in a Candidate

•Bachelor's degree with 5-7 years' experience, preferably in business, law, real estate, financial management or related field.
•Or minimum of 10+ years of relevant job experience in contract management, right of way acquisition, or land administration, preferably in telecom, outside plant design, construction, or network planning.
•Expert knowledge of the principles and practices of right of way acquisition & management, including legal, regulatory, and environmental aspects.
•Very strong negotiation, communication, and interpersonal skills.
•Must be able to work independently and collaboratively in a fast-paced and dynamic environment.
•Must be able to create and present material to upper management.
•High proficiency in Microsoft Office and right of way software applications.
•Travel may be required, 10% – 20% possible.
Preferred:
•Master's degree in business, law, real estate, financial management or related field.

#CNP

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-LC3

Requisition #: 338935

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR INFORMATION SECURITY ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a supportive role implementing Managed Security Services (MSS) and Managed Trusted Internet Protocol Service (MTIPS) in a Federal Security Operations Center (Federal SOC) 24x7x365 environment. The Federal SOC function is to provide customers with firewalls, continuous monitoring, protection, prevention, and detection services as well as reporting and incident analysis based on events collected from multiple sources. This position will be responsible for providing technical support to design and implement one or more of the following services: Federal government (MTIPS, DHS), Managed firewall, IDPS, and incident response.

The Main Responsibilities

Performs a long-term project leadership role working towards the development of new solutions, processes, tools, systems that have company-wide and possibly industry-wide impacts.
Frequent contact with senior leadership of customers and contractors for the purpose of creating and presenting innovative long-term solutions and managing key relationships. Acts as a resource within the engineering and scientific communities to develop solutions or handle the most complex tasks for which existing methods and procedures may not apply.
Provides exceptional support for NextGen Firewalls and UTM features including but not limited to user web filtering, deep packet inspection, intrusion detection.
Provides consultation and advice to Federal customers, engineers and management regarding work functions, processes, methods, procedures, and tools. Develops and delivers technical and process training, including documentation in areas of expertise and innovative areas of technology.
Maintains an industry-wide perspective on emerging and evolving technologies and implementations, to ensure corporate directions/strategies.
Candidate is considered a SME in 3 or more of the listed security requirements.
If not previously approved, candidates must be willing to submit for a required government suitability clearance up to TS/SCI.

What We Look For in a Candidate

Federal government – for the EIS (MTIPS, MSS) program, provide operational support on the Fortinet platform. Coordination efforts with third-party vendors (Fortinet, Juniper) and Lumen groups (FedNOC, Architecture and Engineering, Product and Sales). Networking skills (i.e. – BGP routing background) would be required to be successful in this area. Fortinet experience is preferred. Candidates need very good communication skills to prepare MOPs for scheduled maintenance involving multiple support groups in multiple data centers.
Managed firewall - expertise with all aspects of firewall and VPN (IPSec and SSL) technology desired. Knowledge on one or multiple platforms (Fortinet, Check Point, Palo Alto, Secure Internet Gateway, and Juniper) is desired. The Federal SOC Operation is based on Fortinet platform (Fortigates, Fortimanager, Fortimails, FortiAnalyser, FortiAuthenticator and FSSO Agent). Architectural expertise desired but not limited to the areas of stateful packet inspection, address translation, denial of service, URL filtering, content inspection, content reporting, configuration and change management.
Managed Firewall – Expertise with all aspect of Fortinet Session-Aware Load Balancing Cluster (SLBC) Architecture and operations.
IP Routing and Back Bone Issue isolation – Expertise in BGP routing and back bone issue isolation is critical to the success in the MTIPS and MSS environment.
Excellent incident reporting skills are desired; forensics background is a plus. The ability to provide consulting, policy reviews, training, security audits and advisories, as well as support for malware/DDoS attacks, internal compromises, and other malicious events will be part of this skill set.
Use of any SIEM (Security Incident and Event Manager) application is desired - ArcSight or Splunk administrator experience/exposure is a plus. Ability to develop and implement use cases based on event correlation and specific business requirements is desired. Ability to create reports and dashboard deliverables based on event correlation is desired. Administrator expertise desired for the SIEM platform (FortiAnalyser and Splunk).
Knowledge of any IDPS applications is desired – Sourcefire, SNORT, and /or Fortinet experience is desired. Event analysis via SIEM or vendor application is desired.
Knowledge of any Zero Trust Architecture is desired – Zscaler, Palo Alto Prisma.
Linux RedHat Server Administration is considered a plus.
Recognized industry Certifications: CCNA. CCNP, CISSP, NSE7, would be considered a plus.
Ability and commitment to communicate effectively, consistently chooses communication methods to ensure critical information reaches and persuades intended audience
Uses strong interpersonal skills to build partnerships with stakeholders and peers
Possesses leadership qualities and persuades stakeholders to achieve positive outcomes
Demonstrates a strong sense of ownership and commitment toward leading peers and stakeholders on critical projects and tasks; making, meeting and communicating progress.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 339201

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a lead role in developing tools to support Planning and Engineering groups in the management of key company initiatives and strategies. Includes partnering in a team environment or be able to independently design, develop, code, test, debug and implement database applications to accommodate user needs of moderate to complex scope and difficulty including graphical user interfaces and interfaces with other systems. Using Systems Thinking as an approach to problem solving, develop solutions through database design, and be responsible for documenting solutions, logical data models, and data flows. Demonstrate and apply a variety of technical skills including knowledge of multiple programming languages and the ability to quickly learn communication technologies.

They bridge the gap between developers and project managers, providing technical leadership, mentorship, and fostering a collaborative development culture. Their responsibilities include setting technical direction, managing projects, ensuring code quality, and driving innovation.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident/Green Card for consideration.

The Main Responsibilities

Participate in software development using Agile/Scrum methodologies.
Attend daily stand-ups, sprint planning sessions, and retrospectives to plan, track, and code development tasks.
Participate in one or more Scrum teams with focus on open source technologies best practices.
Champion Agile/Scrum methodologies and adaption of Lumen's Agile Software Engineering Process.
Monitor and manage changes for supported applications including the managing and distribution of team assignments.
Translate simple to complex user stories into functional and actionable software. Create visual representations of logical business processes using Visio or other open-source design tools.
Adapt to new technologies, particularly those providing reporting capabilities.
Analyze, design, develop, test, implement, and maintain applications software.
Provide on-call support.
Set the technical direction for projects, make key architectural decisions, and ensure adherence to coding standards and best practices.
Mentor and guide a team of software engineers, foster a collaborative and productive environment, and provide constructive feedback.
Manage the software development lifecycle, create and maintain project schedules, track progress, and identify and resolve potential roadblocks.
Ensure code quality through code reviews, implement automated testing strategies, and contribute to the development of robust and scalable software.
Effectively communicate with team members, stakeholders, and other teams to ensure alignment and clarity on project goals and progress.
Stay up-to-date on emerging technologies and best practices, identify opportunities for innovation, and drive the adoption of new technologies and methodologies.
Identify and resolve complex technical challenges, debug code, and ensure the stability and reliability of the software.
Oversee the release management process, ensuring smooth and controlled deployments of software releases.
Create and maintain comprehensive documentation for software architecture, design decisions, and coding practices.

What We Look For in a Candidate

Expert in industry-specific voice knowledge with detailed understanding of the voice domain, especially in telephone number provisioning.
Bachelor’s degree in Computer Science, Computer Information Systems or related field or the equivalent in training and experience.
10+ years of experience with a Bachelor's Degree or 8+ years of experience with a Master's Degree.
5+ years of experience in data warehousing and/or business intelligence.
5+ years of experience developing applications and business solutions.
Ability to lead and work in a team-oriented environment where team members and business partners are located across the US and internationally.
Ability to plan, organize, and coordinate multiple tasks to meet established deadlines while accommodating rapidly changing priorities.
Experience analyzing, designing, refining, and maintaining information processing systems in a large application environment.
Experience using structured specification coding and documentation techniques.
Work experience with at least one major computing platform.
Efficient in programming languages such as Java (Expertise), .Net, SQL, and basic knowledge of scripting languages like Bash or Python.
Fluent with frameworks and libraries such as Spring Boot (Advanced), Spring Framework (Core, Data, Security, MVC), Hibernate/JPA, Apache Kafka / Confluent Kafka, RESTful Web Services, and JUnit/TestNG for testing.
Proficient in one or more cloud platforms (AWS, Google Cloud Platform, Microsoft Azure).
Experience with cloud services like AKS, Logic Apps, and Service Bus.
Knowledge of cloud architecture and best practices.
Experience with WebLogic and WebSphere administration and configuration of WebLogic Server.
Skilled in deployment and monitoring of applications on WebLogic.
Proficient in troubleshooting and performance tuning on WebLogic and WebSphere.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote
#LI-PS1

Requisition #: 339034

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Architect, Fiber, ILA, and Micro Edge (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Architect to join our Pre-Sales Solution Engineering team to help our customers define the next generation of optical and amplification architectures needed for unlocking maximum value from their fiber investments in support of accelerating AI demand. This role will support hyperscaler, cloud, and technology companies as they expand their networks to meet the demands of AI-driven architectures. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, and the space, power, and cooling requirements critical to ILA and micro edge data center solutions.

As a Solution Architect, you will collaborate with sales, product, and engineering teams to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation network infrastructure.

Location and Schedule

This is a Work From Home position available from any US-based location. Schedule is typically daytime business though flexibility is required depending on business and customer needs. Travel may be up to 30%.

US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Design & Innovation

Customized solutions to meet the unique needs of hyperscaler, cloud, and technology customers.
Innovate optical architectures and fiber-based solutions to enhance performance, scalability, and efficiency.
Develop detailed designs for fiber planning, installation, and integration. Optimize space, power, and cooling configurations to maximize reliability and sustainability.

Pre-Sales Support

Partner with sales teams to engage with customers and understand their technical and business needs.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations.
Respond to RFPs, RFIs, and customer inquiries.
Act as a trusted technical advisor.

Collaboration

Work closely with product management to provide feedback on market needs and drive the development of new offerings.
Collaborate with network engineering and operations teams to ensure seamless transitions.

Technical Leadership

Serve as a subject matter expert. Mentor junior team members and contribute to knowledge-sharing initiatives.

What We Look For in a Candidate

Education & Experience

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
7+ years of related experience.
Track record of large-scale network deployments.

Technical Skills

Deep knowledge of optical networking technologies.
Expertise in fiber planning, installation, and testing processes.
Strong understanding of space, power, and cooling for ILAs and high density data centers.
Proficiency in network design tools and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia).

Soft Skills

Exceptional communication and presentation skills.
Strong customer-facing skills, with a consultative approach to problem-solving.

Preferred Qualifications

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure.
Certifications in optical networking or data center design.

Compensation

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote
#LI-PS1

Requisition #: 338622

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Software Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Software Engineer will partner in an agile team environment to design, develop, code, test and debug new software or significant enhancements to existing software of moderate complexity. Develop solutions across many disciplines and be responsible for producing and explaining solutions in the form of documented system requirements.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident/Green Card for consideration.

The Main Responsibilities

Partners in an Agile Scrum team environment to design, develop, code, test, debug, and support in-production new software or significant enhancements to existing software.
Works closely with business partners and technical staff to create technical solutions that meet business and technical requirements.
Collaborates with product developers in an agile team to define and implement effective and efficient automated tests.
Documents own work to promote transparency and reuse.
Builds production-quality enterprise-grade systems that achieve target SLAs for scalability, reliability, and performance on an agreed-upon schedule.
Actively participates in code review, unit testing, and continuous integration processes.
Ensures code quality through code reviews, adherence to coding standards, and promotion of best practices.
Mentors junior and mid-level engineers, providing guidance and fostering their professional growth.
Designs, develops, and implements software solutions, ensuring they are scalable, maintainable, and efficient.
Collaborates with cross-functional teams, including product managers, designers, and QA, to define requirements and deliver solutions.
Performs software testing and quality assurance to ensure software functionality and performance.
Contributes to strategic planning and decision-making related to software development and technology.
Prioritizes and handles multiple concurrent projects and efforts.
Demonstrates accountability for successful completion of assignments and tasks.
Stays updated with the latest industry trends, technologies, and programming standards.
Identify and solve complex problems, make data-driven decisions, and mitigate risks.

What We Look For in a Candidate

6+ years of experience with a bachelor’s degree or equivalent education and experience (Computer Science or similar is preferred). 4 + years of experience with a master’s degree.
Working knowledge of software development methodologies, standards, and coding best practices
Experience in Agile practices, including planning and grooming, sprint management, daily standup, and retrospective participation
5+ years development experience with .NET, Java Spring boot, Kubernetes
Experience with Oracle RDBMS, NoSQL, writing PL/SQL, Kafka
Familiarity with modern technologies, including emerging technologies and industry trends, particularly within their domain of expertise (e.g., cloud platforms, Kubernetes, AI/ML, DevOps).
Experience with Unix/Linux shell scripting
Experience in developing scalable high-performance systems to support high data volume processing

Preferred

Experience with REST API Services
Experience in the telecommunications industry

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote
#LI-PS1

Requisition #: 339033

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead User Interface Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Senior Lead Software Engineer – Service Assurance is responsible for designing, developing, and maintaining user interfaces for software solutions that ensure high network reliability, performance monitoring, and automation in telecom operations. This role involves leading software development initiatives, collaborating with cross-functional teams, and implementing innovative technologies to optimize service assurance processes. We’re seeking a highly skilled and experienced Lead Software Engineer to architect, implement, and manage scalable solutions across our enterprise. This role will lead a team of engineers and design and develop user interfaces for the service assurance suite of software. Candidates should have demonstratable experience creating intuitive user interface using modern frameworks.

Location

This is a work from home position within the US.

The Main Responsibilities

Design Intuitive Secure Modern UIs: Work collaboratively with internal clients to design, prototype and build secure modern user interfaces for new and existing service assurance systems.
Software Development Leadership: Drive the architecture, design, and implementation of software solutions for service assurance, ensuring scalability, security, and performance.
Automation & AI Integration: Develop and implement automated solutions using AI/ML to enhance proactive network monitoring and incident resolution.
System Optimization: Improve fault detection, incident management, and predictive analytics capabilities within service assurance platforms.
Technical Strategy: Define best practices for software engineering, code quality, and system reliability within the department.
Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic objectives.
Data-Driven Enhancements: Leverage big data analytics, telemetry, and monitoring tools to optimize network performance.
Security & Compliance: Ensure software solutions adhere to industry standards, cybersecurity best practices, and regulatory requirements.
Mentorship & Leadership: Provide technical guidance to junior engineers, fostering innovation and continuous improvement.
Design and implement secure, scalable, and highly available cloud infrastructure.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
Experience with modern web UI design technologies (such as HTML5, CSS3, JavaScript frameworks like React, Angular, or Vue.js).
Proficiency in UI/UX design principles, user research, wireframing, prototyping, and usability testing.
8+ years of experience in software development, with at least 5 years in telecom or service assurance.
Expertise in programming languages such as Java, C++
Strong understanding of cloud technologies, APIs, and microservices architecture.
Expertise in at least one or two major cloud platform (AWS, Azure, or GCP). GCP and AWS experience preferred.
Proficiency in scripting languages (Python, Bash, PowerShell).
Strong understanding of networking, security, and containerization (Docker, Kubernetes).
Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Professional Cloud Architect are a plus.
Experience with AI, ML, automation, and predictive analytics for network optimization.
Excellent problem-solving, communication, and leadership skills.

Compensation

Location Based Pay Ranges:

#LI
-MG1

Learn more about Lumen's:

Requisition #: 338871

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead User Interface Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a work from home position within the US.

The Main Responsibilities

Design Intuitive Secure Modern UIs: Work collaboratively with internal clients to design, prototype and build secure modern user interfaces for new and existing service assurance systems.
Software Development Leadership: Drive the architecture, design, and implementation of software solutions for service assurance, ensuring scalability, security, and performance.
Automation & AI Integration: Develop and implement automated solutions using AI/ML to enhance proactive network monitoring and incident resolution.
System Optimization: Improve fault detection, incident management, and predictive analytics capabilities within service assurance platforms.
Technical Strategy: Define best practices for software engineering, code quality, and system reliability within the department.
Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic objectives.
Data-Driven Enhancements: Leverage big data analytics, telemetry, and monitoring tools to optimize network performance.
Security & Compliance: Ensure software solutions adhere to industry standards, cybersecurity best practices, and regulatory requirements.
Mentorship & Leadership: Provide technical guidance to junior engineers, fostering innovation and continuous improvement.
Design and implement secure, scalable, and highly available cloud infrastructure.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
Experience with modern web UI design technologies (such as HTML5, CSS3, JavaScript frameworks like React, Angular, or Vue.js).
Proficiency in UI/UX design principles, user research, wireframing, prototyping, and usability testing.
8+ years of experience in software development, with at least 5 years in telecom or service assurance.
Expertise in programming languages such as Java, C++
Strong understanding of cloud technologies, APIs, and microservices architecture.
Expertise in at least one or two major cloud platform (AWS, Azure, or GCP). GCP and AWS experience preferred.
Proficiency in scripting languages (Python, Bash, PowerShell).
Strong understanding of networking, security, and containerization (Docker, Kubernetes).
Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Professional Cloud Architect are a plus.
Experience with AI, ML, automation, and predictive analytics for network optimization.
Excellent problem-solving, communication, and leadership skills.

Compensation

Location Based Pay Ranges:

#LI
-MG1

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338870

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Customer Experience Analyst (HOME, PL)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a strategic and hands-on Customer Experience Researcher to lead upfront market and use case analysis, persona development, and user research that directly informs design thinking workshops and journey transformation initiatives. This role will synthesize insights from multiple sources—including customer sentiment platforms, qualitative interviews, and analyst research—to shape customer-centric strategies and experiences across the full lifecycle.

Location: Poznan or remote (PL)

Working horus: 9 - 5 / 10 - 6 pm CET

The Main Responsibilities

Market & Use Case Research

Conduct upfront market scans and use case analysis to identify opportunity spaces and unmet needs.
Leverage public and proprietary sources (e.g., Forrester, Gartner, GuidePoint) to inform competitive positioning and customer expectations.

Persona & User Research

Develop and validate personas using data from Qualtrics, EnjoyHQ, and direct customer interviews.
Design and execute research plans using tools like UserTesting.com, GuidePoint, and intercept surveys.
Translate findings into actionable insights and briefs that inform journey mapping and solution design.

Design Thinking & Workshop Enablement

Actively participate in and inform design thinking workshops by presenting synthesized research and facilitating empathy-building exercises.
Collaborate with journey leads, designers, and product managers to co-create future-state experiences.

Listening Plans & Experience Monitoring

Define listening strategies and KPIs to track experience performance post-launch.
Monitor live experiences using Qualtrics, analytics platforms, and customer feedback loops to identify pain points and improvement opportunities.

Insight Communication

Create compelling research summaries, insight briefs, and executive-ready presentations.
Serve as a thought partner to cross-functional teams, helping them interpret and act on research findings.

What We Look For in a Candidate

5+ years of experience in customer research, UX research, market analysis, or a related field.
Proficiency with research tools such as Qualtrics, EnjoyHQ, UserTesting.com, GuidePoint, and experience with analyst platforms like Forrester or Gartner.
Demonstrated ability to synthesize qualitative and quantitative data into clear, actionable insights.
Experience facilitating or contributing to design thinking workshops and journey mapping sessions.
Strong communication and storytelling skills, with the ability to influence stakeholders at all levels.
Bachelor’s degree in business, human-centered design, behavioral science, or related field (Master’s preferred).

What to Expect Next

#LI-MK1

Requisition #: 339016

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Coordinates various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet required management timelines.

The Main Responsibilities

Develops, analyzes, and updates project plan. Develops procedures and systems to track progress and provide updates.
Serves as a subject matter expert in a support area.
Possesses working knowledge of theory and practices within a recognized field and/or specialized knowledge and skills.
Performs a variety of duties involving different and unrelated steps and methods.
Works on assignments requiring judgment and initiative within pre-determined guidelines and subject to periodic review.
Works under minimal supervision.
Exchanges information requiring some interpretation and/or persuasion to ensure proper action.

What We Look For in a Candidate

Qualifications

Successful candidate should be highly organized and detail oriented
Experienced with project management
Able to prioritize multiple competing priorities
Customer focused

Preferred Qualifications:

Minimum 3 years related experience in specific area or equivalent.
Knowledge of the following systems: Salesforce, Site Survey Tool, ARMOR, WFMT, TIRKS, MILC
Associates Degree or Equivalent

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$63,400 - $84,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$66,544 - $88,725 in these states: CO HI MI MN NC NH NV OR RI
$69,713 - $92,950 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

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#LI-LC3

Requisition #: 338936

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Director Product Management (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director of Product Management is a key leader and critical role within the new Managed and Professional (M&P) Services organization to lead Product Enablement Go-To-Market (GTM), Sales and Customer Experience and Product Adoption. This role will lead the Lumen customer product adoption motions and including planning, launching and scaling Lumen’s M&P Solutions and Services. The leader will manage a small but mighty team overseeing the operational aspects to support bringing M&P solutions, services and new adoption programs to market. This role includes managing enablement processes, systems, and teams to ensure efficient execution across the GTM function. The Director of Management - Product Adoption will ensure that all programs are executed efficiently, effectively, and in alignment with Lumen’s strategic objectives.

The Main Responsibilities

• Confidence in building a new program operations function from the ground-up in partnership with leadership.
• Serve as a liaison between Product, Sales, Marketing and OPS teams to ensure alignment across the GTM and customer adoption process.
• Analyzing existing enablement processes operations to identify bottlenecks and inefficiencies, then designing and implementing process improvements to streamline workflows and increase productivity.
• Partner with leadership and cross-functional partners to help design, shape, launch, and manage goals and annual roadmaps.
• Interface with leadership acts as a sounding board for improvements.
• Tactically prioritize and orchestrate stakeholder’s programs.
• Assess company-wide GTM, Product Enablement, Product Adoption launches and recommend improvements.
• Provide thought leadership in coaching team members to build repeatable, scalable assets in BoMs/Solutions and industry specific outcomes collateral
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.
• Lead complex data gathering, analyzing and interpreting to create actions driving desired business results.
• Serve as a critical link to accelerate GTM motions across Product, Sales, Marketing and OPS
• Create and lead programs and tools to enable product adoption by making it easy and effortless to sell M&P Solutions/Services including use cases, training decks and training courses
• Coach/Mentor AGT Teams to enable awareness and training

What We Look For in a Candidate

• Minimum: 10+ years of director level or leadership experience
• Master's Degree (MBA preferred) or equivalent experience
• Expert level leader in sales operations and enablement, business operations, or marketing operations within a complex Product GTM environment. M&P experience is required.
• The ideal candidate will have a deep understanding of commercial strategy, enterprise product management, product marketing, and sales enablement.
• Possess strong leadership skills and exhibits managerial courage.
• Proven ability to present information to various levels in organizations.
• Understanding of project management, how to effective coach team members in improving PM skills.
• Excellent interpersonal skills with ability to successfully interact at all levels of the organization, and in a highly-matrixed and cross-functional capacity
• Professional presence to communicate and present with B2B executive customers as well as internal EVPs, C-suite
• Strong attention to detail and superior organizational skill

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-NW1

Requisition #: 339227

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Active TS/SCI with ability to sit for a Poly. Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.

Additional Preferred Qualifications

Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD.

Learn more about Lumen's:

#LI-EL1

Requisition #: 338853

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

In this role you will be part of a team that is responsible for the architecture, engineering, deployment and maintenance of network technology. You will also be working with the software development team to plan and support the deployment of software applications.

Engineers are expected to identify and design solutions for issues involving: new features, interoperability, vulnerability, system limits and constraints facing the platforms and products. In addition, engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors and peers to anticipate, define, and pursue these capabilities.

A successful engineer is a strong communicator and relationship builder, who uses soft skills to persuade stakeholders to: achieve consensus, obtain commitment, and take action. The engineer is a de-facto leader in the organization and is committed to directly mentoring junior engineers and technicians, while consistently demonstrating behaviors aligned with our core values.

The Main Responsibilities

Research, evaluate, engineer, develop, troubleshoot and support solutions and infrastructure for network deployments.
Defines and executes repeatable test procedures, creation of technical documentation and delivery of standards for implementation.
Assess operational business processes to ensure security is appropriately integrated.
Directly engages in advanced troubleshooting and delivery with stakeholders.
Assess potential risks with new applications and products and provide security requirements and recommendations for risk mitigation to help the business succeed with their projects.
Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems.
Ensure reports and findings are delivered in a timely and appropriate manner to management, operations and executive leadership.
Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation.
Coordinate activities across multiple departments and business units.

What We Look For in a Candidate

Undergraduate degree in Computer Science, Engineering, related field, or equivalent experience.
6+ years of progressively expanding responsibilities and experience in networking, technology management, or security operations.
A confident and mature individual with a high degree of energy, enthusiasm and can-do attitude to achieve outstanding, timely, and quality results and operate at the highest levels of excellence.
Must have broad technical knowledge of current and emerging technologies.
Proven experience with network design, configuring and troubleshooting of routed and switched networks, TCP/IP, Ethernet, VLAN, IPSec, VPN, and Firewalls.
Experience with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Active TS clearance with current SSBI/T5R investigation & CI Polygraph.

Compensation

Location Based Pay Ranges:

$91,266 - $121,688 in these states: VA.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338214

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Strategist (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Analyst is the team’s catalyst for strategic change and innovation. Reporting to the Senior Director of Long Range Planning, this role focuses on translating the long-term strategy into actionable programs and new initiatives that drive growth in sales and revenue. The Senior Manager identifies, scopes, and helps execute high-impact strategic initiatives – such as new go-to-market approaches, sales and customer success programs, new product or service offerings, and operational improvements – that are critical to achieving the 1-3 year and 3-5 year objectives. Acting as an internal consultant and project leader, this person works cross-functionally to ensure strategic initiatives are well-defined, resourced, and deliver results that propel Lumen toward its long-range goals.

The Main Responsibilities

Strategic Initiative Identification: Work closely with the Senior Director and other leaders to identify strategic growth initiatives that emerge from the long-range planning process, such as how we commercialize products & bundles, drive new routes to market, design sales & CS programs and strategies.
Business Case Development: Lead the development of a robust business case and execution plan. Define the initiative’s objectives, how it will contribute to long-term growth or efficiency, and determine key requirements (resources, budget, timeline) alongside Finance to model impact.
Collaboration, Leadership & Execution: Drive the execution of strategic initiatives from idea to execution alongside cross-functional partners such as Sales, Marketing, Product Development, Customer Success, Operations, IT – depending on the nature of the initiative.
Performance Tracking & Pivoting: Define KPIs and success metrics for each initiative up front (e.g., incremental revenue, adoption rates, cost savings, customer satisfaction improvements). Track these metrics closely once the initiative is launched.
Innovation and Best Practices: Keep a pulse on emerging strategies and best practices in growth and commercial excellence, both within and outside the industry. Introduce new ideas or frameworks to the organization to test and learn (for example, piloting a new customer success approach inspired by SaaS industry best practices). Encourage a culture of experimentation by running controlled “trial programs” for innovative concepts, measuring results, and scaling successful ones.
Support Strategic Planning: Contribute back into the long-range planning cycle by providing feedback from the field. Insights gained while executing initiatives (e.g., customer feedback, operational challenges, new unforeseen opportunities) should be looped into the next iteration of the strategy.

What We Look For in a Candidate

8+ years related experience with Bachelor's degree and/or 6+ years related experience with Master's degree.

Knowledge with the following: financial acumen, commercial experience, and strategy background.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-SJ1

Requisition #: 339130

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Process Analyst (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Integral member of the Mass Markets Operational Excellence team responsible for leading efforts relative to digital tool development for Engineering, Construction, Field Operations, Service Assurance, Consumer Markets and other lines of business. Lead system implementation and system enhancement projects across the digital collaboration suite of applications. This includes critical and high visibility programs that are typically top initiatives and have large budget impacts.

Location and Schedule

This is a Work From Home position in the United States.

The Main Responsibilities

This role will be the expert on the Engineering and Construction process team and will be responsible for documenting and championing processes in the NI space.

The candidate will represent the Engineering, Construction, and Maintenance spaces by having expert level knowledge of engineering funding processes and procedures including but not limited to IFR/AFR, POM, BART, TECO, Contractor Payments, etc.
The candidate will be experienced in the use of all appropriate engineering systems and applications including but not limited to Fireworks, BidMaster, Sitetracker, SAP, S4HANA developments, Connected Journey financial developments , etc.
The candidate will have expert level knowledge of end to end engineering and construction process as it relates to engineering and a clear understanding of how planning interacts with engineering around all financial procedures including but not limited to capital vs. expense policy.
The candidate will be comfortable presenting to and/or training large and diverse groups of employees on processes or information that comes from the funding space.
The candidate will have excellent project management skills, executive level presentation experience, cross functional team experience, document writing experience, and a fundamental understanding of Lumen’s SDLC processes.
The candidate should be able to act as the owner of their space and be comfortable of making decision with minimal supervision.
Familiarity with planning fiancé processes and applications such as Brain helpful.

What We Look For in a Candidate

Minimum Qualifications:

Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities.
Strong proficiency in Customer Relationship Management (CRM) tools, Microsoft Suite, in particular PowerPoint, and Excel.
Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges.
Reporting analytics experience, with ability to compile, review, and present trends and potential solutions to leadership team.
Excellent verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
Proven collaborative skills in reaching a team approach to accomplishing work.
Proven ability to work in a customer service-oriented organization.
Excellent negotiating and persuasive skills.
Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
Demonstrates high personal work standards.
Embraces change, inspires trust, communicates in all directions and is a continuous learner.

Preferred Qualifications:

Systems Business analysis experience
Bachelor’s degree and/or 5+ years related experience

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-EP2

What to Expect Next

Requisition #: 338628

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Operations Analyst (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for business processes, financial modeling, benefits forecasting and standardization. Successful candidate will possess strong analytical, forecasting, and automation skills with expertise in program benefit assessment.

Location and Schedule

This is a Work From Home position in the United States.

The Main Responsibilities

Develops comprehensive business processes that detail the cost/benefit analysis of proposed initiatives to help drive product and program strategy.
Utilizes data driven forecasting techniques (e.g. linear, seasonal, statistical modeling) to produce benefit forecasts using given variables (e.g. qualitive, quantitative).
Creates and maintains business processes reporting that identifies forecasted vs. actual performance trends enabling updates to Leadership and our Finance partners.
Monitors performance trends and acts to quickly identify drivers of underperforming tools and initiatives.
Supports the development of Statements of Work through cost projection and benefits assessment.
Develops executive dashboards with simple user interfaces utilizing organizationally approved BI tools.
Automates executive reporting by creating coding scripts that pull data directly from source systems on scheduled interval.

Essential Functions:

Process evaluation, development, maintenance, and training.
Collaborating with cross-functional team.
Creating clear and concise requirements for process analysis and visualization.
Project management.
Communication and sharing insights and recommendations back to various leadership level.

What We Look For in a Candidate

Minimum:

Bachelors or Equivalent and 6+ years related experience with Bachelors
Extensive experience in benefits forecasting using qualitative techniques, time series analysis, projections, and causal models
5 to 10 years of utility and or telecom experience; central office or plant engineering and finance experience preferred
Experience with data mining & BI Tools
Possess strong analytical skills with the ability to identify performance drivers and trends
Works effectively within tight deadlines and firm schedules
Exhibits good business judgement with the ability to overcome obstacles and think strategically to solve business problems

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-EP2

What to Expect Next

Requisition #: 338629

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIRECTOR II-ENTERPRISE (WORKS FROM HOME, MA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Requires at least 50% or more of time conducting sales activities outside of the office.

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: MA

Learn more about Lumen's:

What to Expect Next

#LI-BJ1

Requisition #: 339309

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Project Manager - Public Sector (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a hybrid Project Manager/Engineer/Customer Care Manager role. The incumbent will work within a United States Federal contract program management office (PMO) and will occasionally support Asia Pacific (business entity) activities. The position will be customer facing and engage in support of the complete life cycle of program service orders. This involves pre-sales site surveys, development and implementation of technical solutions, and sustainment. The incumbent will meet directly and in person with the customer’s Field Office personnel on a regular schedule to assess customer satisfaction and identify process improvements to enhance customer satisfaction.

The Main Responsibilities

PMO:
Have sufficient Project Management experience to support the following:
Work closely with customers, vendors, and internal PMO team members to ensure smooth implementation and support of services
Assist with status reporting of assigned orders
Coordinate site access requests and test scheduling
Leverage PM skills to lead local projects in Japan for business and customer requirements

Engineering:
Act as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, and technical workshops
Internal feedback loop to sales, PMO, carrier management teams regarding customer experience, product features/functionality, and service implementation/management
Have technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services)
Able to lead & engage in complex discussions with internal ecosystem, driving solutions & outcomes with sales, product & engineering
Understand the regional network architecture as well as the subsea network outward touch points with adjacent landmasses
Customer Care Manager:
Coordinate updates for enterprise customer orders with regional and local Lumen APAC stakeholders
Drive customer orders to meet delivery dates and increase monthly installed revenues
Collaborate with regional Sales teams to support sales of Lumen products and services in APAC

What We Look For in a Candidate

Be fluent in Japanese (Level 1)
US citizen living in Japan
Bachelors Degree in technical field or equivalent US Government telecommunications industry experience.
5+ years of telecommunications industry experience in a US Government environment.
PMP preferred
Have or able to achieve a Secret Clearance

Compensation

What to Expect Next

Requisition #: 338812

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Information Security Engineer (Python) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a highly skilled Senior Lead Information Security Engineer with expertise in Automation, API Security, Cloud Computing, Networking, and Virtualization to join our Security Architecture & Engineering team. This role involves building security solutions to protect Lumen customers and infrastructure from advanced security threats.

The ideal candidate will certify architecture designs, engineer complex software and APIs, create implementation guides, and coordinate with security operations teams. They will design, deliver, and support low-level engineering designs, as well as automation and virtualization improvements within existing and new virtualized cloud infrastructure environments. This role requires a deep understanding of software automation, API design, cloud delivery, system scaling, virtualization technologies, and best practices in information security.

Additionally, the role involves recurring collaboration with Product Management, IT, Architecture, Engineering, and Operations teams to provide subject matter expertise on various aspects of the business and solutions delivered to them.

Location

This is a work from home position within the US.

The Main Responsibilities

Security Engineering researches evaluates, engineers, develops, troubleshoots, and supports solutions and infrastructure for the company’s Managed Security portfolio.
Technical Documentation and Test Procedures: Defines and executes repeatable test procedures, creates technical documentation, applies security controls, and delivers scalable standards.
Solution Design: Responsible for independent engineering design, collaborating with Product Management, Product Development, Architecture, and Operations staff on complex security solutions.
New Capabilities: Provides input regarding multivendor network, compute, virtualization, and security infrastructure capabilities and future possibilities to conceptualize new products, features, and innovations.
Improve Processes: Assesses operational processes to identify opportunities to optimize, enhance, automate, or secure.
Security Infrastructure Support: Provides guidance to other teams for ongoing scale, management, and monitoring of deployed solutions.
Lifecycle Management: Provides information and recommendations to other teams for supporting all platform lifecycle management.
Vendor Relations: Develops partnerships with key equipment suppliers, communicates requirements, guidance, and vision to develop, implement, and support security solutions.

What We Look For in a Candidate

Required Qualifications: U.S. Citizenship, eligibility to obtain a U.S. Government personnel security clearance.

Masters degree in Computer Science, Engineering, or related field, or 8+ years of related experience.
Python coding experience: 10+ years of professional experience(Perl, C, Rust, Java).
Security Certifications: CISSP, CISM or CISA
Security infrastructure engineering, scaling & deployment.
Cloud deployment experience, with a focus on service resiliency, scaling, security & networking.
In-depth understanding of cloud platform infrastructure, networking, storage, and platform services and proficiency in cloud-native tools, virtualization and orchestration.
Cloud Certifications: AWS/Azure/GCP
Network & Switching: BGP, GRE, VLAN, IPSec, VPN, VxLAN, MPLS
Advanced knowledge in cryptography and compression
Advanced Virtualization Performance: eBPF, XDP, CUDA
DevOps/QA: SonarQube, OWASP ZAP / Burp Suite, Junit / Selenium
Cloud & IaC: Pulumi, Chef / Puppet / SaltStack
DevSecOps: Cloud/Container security, software BoM, scanning, fuzzing, static analysis
Observability: ELK Stack, Splunk, OpenTelemetry

Preferred Qualifications:

Federal/DOD accreditation, FISMA, DCID, NIST policy framework, Security infrastructure engineering, cloud deployment experience, cloud platform infrastructure, networking, storage, platform services, cloud-native tools, virtualization, orchestration.

Compensation

Location Based Pay Ranges:

#LI-MG1

#GSS

Learn more about Lumen's:

Requisition #: 337872

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIRECTOR II-ENTERPRISE (WORKS FROM HOME, NY, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Requires at least 50% or more of time conducting sales activities outside of the office.

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: NY

Learn more about Lumen's:

What to Expect Next

#LI-BJ1

Requisition #: 339311

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager, IT Development - Billing (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a key member of the Billing Development Leadership Team, the Manager of IT Development will lead teams responsible for developing, configuring, and supporting our Order Integration into Billing, Data Usage Rating, and Post Billing applications. Reporting directly to the Billing Development Director, this leader will ensure delivery excellence across schedule, budget, and quality, while aligning with strategic platform direction and enterprise goals. This role requires a hands-on leader with a strong background in application development who can quickly learn the systems, support the team in day-to-day operations, and foster team growth and collaboration.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

Ensure delivery of reliable, high-performing billing applications that meet operational expectations.
Collaborate with IT Architects and Business stakeholders to understand the value of development requests and drive timely, high-quality solutions.
Align team operations with enterprise IT principles, policies, and culture.
Maintain strong engagement with business stakeholders to understand delivery needs and success criteria.
Stay closely connected to tactical challenges in projects and operations, removing blockers and enabling team success.
Foster a culture of excellence, urgency, and customer-centric delivery.
Proactively manage conflict and escalate to the Billing Development Director when necessary.
Set and drive annual goals aligned with business and enterprise objectives.
Motivate and engage the team to achieve positive business and customer outcomes.
Develop team capabilities to meet current and emerging technology needs.
Support team members through HR processes including performance reviews, career development, and issue resolution.
Champion and coach lean, agile, and DevOps engineering practices.
Partner with Product Owners to prioritize work and clarify requirements for testability, consistency, and completeness.
Act as a servant leader, enabling the team to thrive.

What We Look For in a Candidate

1–5 years of experience managing and leading IT teams in large, global enterprises.
7–10 years of hands-on experience in application development.
Proven ability to lead diverse, balanced teams with a focus on skills and inclusion.
Proficiency in development languages such as SQL, C#, and Shell scripting.
Experience with database platforms like Oracle and Microsoft SQL Server.
Familiarity with telecom billing and/or accounts receivable systems is a plus.
Experience using version control tools such as TFS and Git.
Proficiency with tools including Microsoft Office Suite, Project, and SharePoint.
Experience working in Agile development environments.

Knowledge, Skills, and Abilities

Strong understanding of software development methodologies and coding best practices.
Ability to navigate and resolve complex, ambiguous challenges.
Willingness and ability to learn new applications and technologies.
Excellent attention to detail, organizational, and time management skills.
Strong interpersonal and presentation skills.
Demonstrated problem-solving, negotiation, conflict resolution, and decision-making abilities.
Operates with urgency, ownership, and a solution-oriented mindset.
Proven track record of driving team productivity while maintaining or improving quality.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-LP1

Requisition #: 339305

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II- Regional Enterprise Expansion (WORKS FROM HOME, ID, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in Idaho, Montana, or Utah.

Requires at least 25% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: ID, MT, UT.

Learn more about Lumen's:

#LI-Remote

#LI-HE1

Requisition #: 339019

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Technical Program Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Technical Program Manager, you will be a key member of the Project Management Office (PMO) leadership team and will influence the broader strategic and operational needs within the PMO. This position provides expert Program and Project leadership to plan, manage and deliver all aspects of one or more large, technical and complex Program(s) / Project(s), crossing multiple disciplines. Key success factors for this role are a proven track record and passion for leading and delivering Program(s) and Project(s) on-time, on-budget and to scope specifications. This is a senior PM role in a matirx management environment where strong leadership, training and mentoring of less experienced PM’s is required.

The Main Responsibilities

Collaborating with directors, and senior leads within the PMO and across groups.
Synthesize disparate information into clear recommendations, actions and decisions.
Ensure that multiple projects within your program are on schedule, high quality, within budget, and meet the measures of success (MOS) and the high-level achievements (HLA).
Identify and analyze all risks associated with each project(s).
Oversee and mitigate risks across multiple technical functional lanes to ensure that project(s) meet agreed upon MOS and HLAs.
Consult with client/stakeholder partners to ensure overall project/program management satisfaction.
Provide enterprise wide leadership in critical project solutions and negotiation.
Provide mentoring to team members.
Maintain knowledge in several of the following: technical architecture and solution creation, software development lifecycle management in mainframe, midrange and three tier architecture, software testing methodology, production deployment, development, and requirements management.

What We Look For in a Candidate

Bachelor’s degree or equivalent eduaction and related experience
Broad expertise and training in program and project management methods (waterfall & agile), and a strong business accumen at Cloud Computing companies
10+ years related experience

Preferred:

Master’s degree with 8+ years related experience
PMP Certification, Scrum Master Certification, Advanced Project Management Degree (Master’s Cert)

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

#LI-NW1

Requisition #: 338843

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR OPERATIONS SERVICE MANAGER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The OSM functions as the primary post-install operational interface to named elite customers by serving as the critical customer advocate and liaison for strategic enterprise accounts. Works directly with the Repair Centers to help escalate and resolve customer operational issues when process gaps have been identified and service improvement is necessary. Interfaces with multiple disciplines and technical resources across the business to drive a superior, differentiated, and sustained customer experience. Ensures operational continuity and scalability across functional teams during all stages of the lifecycle by coordinating, driving and delivering operations reviews, Request for Outage (RFO), and Service Improvement Plans (SIPs). Trains and mentors lower level peers and partners with management to share strategic responsibilities and team leadership. Facilitates crossfunctional teams to raise awareness, drive for results, and resolve issues impacting both assigned customers as well as the larger customer base.

The Main Responsibilities

Acts as escalation point, sometimes after hours, when standard processes are not meeting customer expectations. Once engaged, serves as primary communicator for operational lifecycle issues by pulling in necessary resources to address ongoing issues.
Defines and develops custom reporting and delivers regular operations reviews that illustrate Lumen’s network performance by highlighting positive performance trends and identifying areas for service improvement opportunities.
Serves as customer advocate, technical resource, and Subject Matter Expert for internal company departments for assigned customer base and develops communications strategies with internal departments by staying well-versed in customer and internal SLAs and operational processes in-order to assist operational and Sales teams in setting proper customer expectations based on defined service level criteria.
Partners with Repair Centers to identify, create, implement, and track post mortem analysis and preventive measures and then takes the lead in presenting that information to the customer.
Defines and communicates key Service Delivery, Service Management or Service Assurance process gaps that will be measured and tracked via Service Improvement Plans (SIPs). Facilitates both internal and external meetings associated to SIP until initiatives are resolved.
Understands and communicates large scale upgrade projects and other Change Management / Global Change Request events that will impact assigned customers, while also maintaining accurate and thorough customer contact lists for proper planned maintenance notifications.
Maintains critical customer information on public drive and ensures OSM is flagged in key systems.

What We Look For in a Candidate

Bachelor's Degree or 6 plus years of relevant job experience.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 339298

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Planning GIS Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Senior Planning Engineer is a remote-based full-time position, individual contributor who is part of the Lumen Mass Markets. This is a strong, self-motivated individual with the ability to communicate professionally in a dynamic and fast paced environment while maintaining the highest level of integrity and quality in their work.

Work Location

This position has been designated as fully remote in the U.S

The Main Responsibilities

Complete GIS high level designs for Lumen’s 500,000+ fiber to the unit build.
GIS and high-level design SME for other high-level designers.
Provide continual feedback to GIS support team on system enhancements relative to high level design package/process improvements.

What We Look For in a Candidate

Bachelor's Degree in GIS, Engineering, Computer Science, or relevant experience.
3-5+ years in direct GIS Analyst experience.
Experience utilizing mapping tools such as ESRI ArcGIS.
2-3+ years planning OSP, ISP and PON network.
3GIS and ESRI direct experience.
Knowledge of Outside Plant Copper and Fiber Optic Cable (UG, Aerial, Buried) and manhole and conduit design.
High level of proficiency with Microsoft Excel or equivalent program.
Work independently with little or no oversight, be able to self-manage their workload and deliver all projects to meet deadlines.
Strong documentation writing and analytical skills with high level attention to detail.
Must be highly adept at collaborating with others, at all levels in the organization.
Experience with Metro/Ethernet network a plus.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-HR1

Requisition #: 339242

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Director Regional Enterprise Sales- Expansion (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

You will lead a North America Regional Enterprise expansion sales team comprised of winning sales directors and sales professionals who maintain a high-quality pipeline and successfully achieve sales and revenue targets. The team boosts sales order values and the lifetime value of enterprise customers primarily through cross-selling prioritized products and services and sales-driven upgrading of existing products through a consultative sales approach identifying and solutioning enterprise customers’ strategic goals, and business problems.

Location

This position allows work from home in the Arizona, California, Colorado, Nevada, Oregon, Utah, or Washington State.
Will require at least 25-50% of time conducting sales activities outside of the office.

The Main Responsibilities

The Main Responsibilities:

•   Leading a winning sales team comprised of multiple sales directors, each with their own team of individual contributors, and developing them to meet or exceed targets.
•   Executing revenue growth and sales strategies through cross-selling and upgrading accounts.
•   Managing sales funnel and deals, driving high-quality funnel additions and improving close rates.
•   Promoting a digital-first environment and high adoption of digital capabilities across customers and sellers.
•   Building, cultivating, and ensuring the success of the team- whether new team members or those who have been driving success for Lumen for many years.
•   Providing a positive, rewarding, and inclusive work environment with a focus on caring for talent.
•   Acting as a development-oriented leader and coach who can teach, transfer knowledge, and drive results through others.
•   Driving a winning culture that supports high-energy interaction, responsiveness, attentiveness, and high integrity for an excellent customer experience.

Additionally, you will be Responsible for:

•   Executing on goals and deliverables while leading an engaging and rewarding culture.
•   Leading an accountable organization with accurate forecasting and a high-quality pipeline.
•   Building effective internal relationships through cross-functional collaboration.
•   Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives.
•   Acting as a mentor and coach, overseeing development, career advancement, and retention.
•   Encouraging, inspiring, and leading the organization to accomplish goals through proactive communication and positive reinforcement.
•   Leveraging external network to identify and recruit high-performing talent to the team.
•   Building internal relationships with other leaders to provide win-win career opportunities to Lumen employees.
•   Occasional travel based on customer request.

What We Look For in a Candidate

•   Bachelor’s degree or equivalent education and experience
•   8+ years’ experience developing and leading winning teams using an outcome-based sales methodology for enterprise technology services in a consultative, complex, and business-line sales process.
•   5+ years’ experience leading other sales leaders and teams, driving attainment throughout the organization, directly and indirectly.
•   Executive presence and credibility, with effective verbal and written communication skills.
•   Strong business acumen with expert knowledge of Lumen’s products, services, and solutions.

Preferred: MBA

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$124,037 - $165,375 in these states: AZ ID MT ND NM SD UT WY
$130,242 - $173,649 in these states: CO NV OR
$136,437 - $181,913 in these states: CA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-HE1

Requisition #: 339319

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

INFORMATION SECURITY ENGINEER I (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Assists in the IT security department with various security requirements and other compliance issues.

The Main Responsibilities

Assists in delivering security requirements and coordinating information security risk assessments to ensure compliance with corporate policy, standards, procedures and industry best practices.
Assists in the assessment of risks associated with information security for both current and proposed projects.
Assists in assessing new security technologies and recommends possible implementation strategies.

What We Look For in a Candidate

Required

Bachelor's Degree or equivalent
Typically with 2-4 years or 0-1 years with a Master's Degree.

Preferred

Masters Degree

Compensation

Location Based Pay Ranges:

$55,313 - $73,750 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$58,078 - $77,438 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,844 - $81,125 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 339223

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD PROJECT MANAGER - PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Lead Project Manager will develop, plan and manage the full lifecycle of activities for extremely highly complex programs and projects for external and internal customers. Working closely with various functional teams, ensuring program and project status is tracked, monitored, and reported in accordance with the program plan and best practices. The Sr Lead Project Manager will create and improve processes and procedures to enhance proposals and customer engagements for a consistently outstanding customer experience..

The Main Responsibilities

Responsible for full lifecycle support (proposal, award, implementation, operations, CCB) of a customer engagement
Responsible for budget and expense control for the project and strategic alignment of a project to corporate objectives.
Accountable for timely project completion and delivery.
Analyzes work plans and schedules.
Responsible for resource requirements/allocation.
Develops methodologies, procedures, and systems to produce financial reporting.
Acts as project/program team leader.
Develops project progress and status reports

What We Look For in a Candidate

Preferred Qualifications

Bachelor’s degree or equivalent education and related experience
8+ years related experience in project management
Project Management Professional (PMP) Certification desired
Experience/familiarity with small and large telecommunications (data and voice) transitions
Comfortable working with various internal teams (Capture, Proposals, Legal, Contracts, Procurement)
Knowledge of GSA contracts (including WITS, Networx)

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 339246

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Executive (WORKS FROM HOME, AL, US)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

The Customer Success Executive is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly.

The Main Responsibilities

Build long-term, value-based relationships with decisionmakers and influencers to understand the customer’s landscape and establish loyalty
Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives
Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs
Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
Recognize opportunities for expansion based on knowledge of the Lumen portfolio, partnering with sales as necessary
Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Partner with sales, delivery & support to set proper expectations and ensure successful deployment of solutions and services
Responsible for defining and executing renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins

What We Look For in a Candidate

Experience: 7+ years customer success or account management experience
Education Level: Bachelor's Degree or equivalent work experience
Experience in working with complex, Fortune 500, multi-divisional, international customer
Comfortable presenting, consulting, and advising at C-level and other executives
Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges:

$86,825 - $115,763 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$91,172 - $121,559 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$95,508 - $127,344 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-JB1

Learn more about Lumen's:

Requisition #: 339217

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead in the team effort to design, develop, code, test and debug new complex software or significant enhancements to existing complex software. Lead review of input for documentation of new or existing software. Apply existing and introduce new and approved technologies to develop solutions. Lead others in the application of principles, theories and concepts and use of methodologies, tools, documentation processes and test procedures to complete projects. May lead team to select and manage vendor.

Location

This is a work from home position within the US.

The Main Responsibilities

Front-end user interface design and development, leveraging Lumen portal frameworks and design systems for building consistent digital products and experiences.
Integrate front-end interfaces with back-end systems via API calls.
Develop portals that enable Lumen’s API developer community to manage their API service offerings via self-service user interfaces & automation and provide API consumers with intuitive portals to easily find, connect with and monitor their API consumption.
Develop reusable software components and tools.
Back-end development, experience creating APIs and services.
Contribute to overall software development lifecycle maturity, leveraging strong DevOps and Agile principles and practices (high quality code and testing, CI/CD, reusable software components).
Collaborate with and mentor other employees to ensure quality product enhancements.
Demonstrate a creative and innovative spirit towards continuous improvement and software delivery excellence.

What We Look For in a Candidate

6+ years professional experience with a Bachelor's Degree or equivalent education and experience
4+ years professional experience with a Master's Degree or equivalent education and experience
Experience developing web applications (extensive experience on front-end side)
Experience with Spring/SpringBoot framework, developing microservices and REST APIs with Spring Boot
Experience developing REST and SOAP services

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 339071

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Product Owner (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We're seeking an experienced Lead Product Owner to join our team and help drive the vision and execution of our Lumen Security & NaaS products. In this pivotal role, you'll work at the intersection of Product Management, Architecture, and multiple development teams to help shape our product roadmap and deliver exceptional solutions to our customers.

The Main Responsibilities

Works collaboratively with other members of the organization to facilitate, explore, and decide upon solution alternatives to business problems and examines the cost/benefit analyses of design alternatives while considering the long-term roadmap
Works closely with business partners and technical staff to create technical solutions that meet business and technical requirements.
Serve as the primary liaison between stakeholders, customers, and development teams to ensure products meet market needs
Create, prioritize, and manage the product backlog, ensuring alignment with organizational goals and customer requirements
Write clear, comprehensive user stories and acceptance criteria that enable development teams to deliver high-quality features
Facilitate all aspects of the Scrum process, including sprint planning, backlog refinement, daily stand-ups, and sprint reviews
Help guide and facilitate development teams through AWS migration efforts, ensuring product requirements align with cloud architecture
Lead the development and refinement of product vision, strategy, and roadmap for our security and NaaS product offerings

What We Look For in a Candidate

6+ years of experience as a Product Owner or Product Developer in telecommunications or network technology
Demonstrated success leading complex products through full lifecycle development
Strong understanding of Scrum methodology and experience as a Product Owner in Agile environments
Experience working with APIs and understanding their importance in product architecture
Excellent communication and stakeholder management skills
Ability to translate technical concepts to business stakeholders and business requirements to technical teams
Familiarity with networking concepts, automation, and telecommunications industry trends
Experience with backlog management and user story writing tools (Jira, Azure DevOps, etc.)

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 339247

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Manager Solutions Marketing (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an exceptional Senior Manager of Product Marketing to join our elite Marketing team at Lumen. This role demands a highly skilled professional capable of performing consultant-level work that is both complex and strategic, spanning across multiple functions, including Marketing, Sales, and Product Marketing. Reporting directly to the Senior Director of Product Marketing, you will play a pivotal role in driving the success of our Security and Vyvx portfolio.

Location and Schedule:
This is a work-from-home position based in the United States.

This is a leadership-level opportunity with managerial responsibilities.

The Main Responsibilities

Strategic Product Marketing Leadership: Develop and execute innovative product marketing strategies and solutions to drive usage and cross-sell of Security and Vyvx products and solutions.
Compelling Product Positioning: Craft powerful value propositions and messaging that deeply resonate with target audiences, setting our products and solutions apart in the market.
Data-Driven Marketing Campaigns: Lead the implementation of sophisticated marketing campaigns to boost product awareness, adoption, and revenue growth in collaboration with the Growth Marketing team.
Team Leadership and Mentorship: Inspire and mentor product marketing leaders, ensuring cohesive alignment on product and solution messaging and positioning.
Cross-Functional Collaboration: Forge strong partnerships with product, IT, and customer service departments to support and enhance product and solution strategy.
Market Research and Competitive Analysis: Conduct thorough market research and competitive analysis to identify trends, opportunities, and threats, informing strategic marketing decisions.
Content Development: Create high-impact content for external websites, first meeting presentations, product fit validation, and deployment architectures.
Stakeholder Engagement: Cultivate and maintain robust relationships with stakeholders, gathering valuable insights to support and refine product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree in Business, Marketing, or a related field.
Experience: 8+ years of distinguished experience in Product Marketing, preferably within the telecommunications or cybersecurity industry.
Leadership Skills: Demonstrated ability to lead and mentor a team of marketing professionals, driving excellence and innovation.
Strategic Vision: Exceptional strategic thinking capabilities, with a proven track record of developing and implementing comprehensive marketing strategies.
Communication Skills: Superior written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
Analytical Acumen: Strong analytical skills, with the ability to interpret market trends and data to inform and shape marketing strategies.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-KM2

Requisition #: 339261

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provide technical direction in the creation, delivery and integration of multiple and moderately complex software solutions. May translate business requirements into specific designs and/or participate in the design, evaluation and selection of IT solutions for software for a specific business process. Establish the current and future use of practice, metrics and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with architectural direction.

Location

This is a work from home position within the US and Canada.

The Main Responsibilities

Champion the methodology by demonstrating ownership of all aspects of the development lifecycle
Support and own all areas of responsibility
Consistently mentor others in the production of all artifacts
Influence the work of others in order to drive medium and large projects to successful completion through effective project management, customer interaction, and IT coordination
Effectively estimate the time it will take to perform tasks and influence the team's work to be completed within those timeframes
Mentor others in the business processes implemented in the team's applications in order to provide resolution to support problems
Effectively categorize support problems and respond with the appropriate level of urgency

What We Look For in a Candidate

10+ years of experience with Bachelor's Degree
8+ years of experience with Master's Degree
Experience working within a full technology stack in software engineering (data, back-end, middleware, and front end)
Front end: Angular, CSS3, JavaScript
Backend: Java, Python
Database: MongoDB, MySQL
Spring Boot, Git, Eclipse
XML/JSON, YANG, YAML
Web development (HTTP/HTTPS, REST, Micro Services)
CD/CI: Jenkins, Maven, Docker
Experience using AWS, Azure, and Google cloud platforms
Familiarity with Agile and DevOps methodologies
Object-oriented software development
Familiarity with Agile and DevOps methodologies
Experience with test-driven development
Ability to troubleshoot complex environment
Knowledge of implementing applications in public cloud platforms

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's: