Lumen Technologies

ACCOUNT DIRECTOR II (MELBOURNE, AU)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

This is a senior & key position within the sales team who will be instrumental in refining and implementing a successful sales strategy to accelerate sales of our Managed Security Services beginning with the ANZ market. The successful candidate will already have strong relationships with key security decision makers in the market which we can leverage to accelerate our sales in this area. He/She will also be able to develop and hold strong relationships with key security decision makers in the market and influence them to consider Lumen MSS solutions for their business needs.

The Main Responsibilities

Develops and manages relationships with customers HQ and/or decision making executives in ANZ market. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Independently execute consultative selling with prospects to identify their gaps and problem statement, strategize with their stakeholders, derive a fit-for-purpose proposition, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire security services offerings especially in Managed Security Services (MSS) and Professional Security Services.
Provides accurate and detailed weekly/monthly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Collaborate closely with the Security Practice in Product Management & Practices team to ensure alignment in our narratives, solutions and portfolio strategy.

What We Look For in a Candidate

Experience 7+ years sales experience in Security Services, preferably with Managed Security Services (MSS) and/or Professional Security Services.
Strategic mindset with excellent business acumen and cybersecurity foundation
Good understanding of Mitre ATT&CK framework, Threat hunting, MAS TRM, NIST and other cybersecurity standards and frameworks.
Good understanding of Australian data privacy act and obligations under APP 1 and 11, CPS234, CPS230, Essential Eight, obligations for reporting cyber incidents to authorities and others.
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the
Prospects business and technology environment and drivers, relevant for the application of network IT services.
Excellent network and access to CSOs / CISOs communities
Ability to open doors with Senior Executives/CXO in the ANZ market
Applying business and commercial fundamentals and success criteria to inform planning and decision making.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 340953

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

SR LEAD TECHNICAL ACCOUNT MANAGER (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The IT Service Delivery Manager is responsible for ensuring the consistent and high-quality delivery of a broad range of IT services to customers, including infrastructure, applications such as SAP, cloud environments, network solutions, and managed security services. This role oversees daily operations, maintains compliance with service level agreements (SLAs), and builds strong customer relationships by pinpointing service challenges and initiating continuous improvement efforts. Key duties include leading regular service reviews, coordinating cross-functional teams, and developing strategic improvement plans and projects within a 6 to 18-month timeframe.

The Main Responsibilities

Supervise the delivery and performance of various technology services, including IT infrastructure, SAP and other business applications, cloud platforms, networking solutions, and managed security services.
Ensure that all customer-facing services consistently fulfill or surpass contractual SLAs.
Manage daily operational processes such as incident, problem, and change management to ensure seamless service delivery.
Conduct weekly and monthly service reviews with customers, including the presentation of SLA dashboards, ticket resolution statistics, response times, and root cause analysis (RCA) reports.
Engage directly with customers to understand operational challenges and areas of concern, document feedback, and identify actionable improvements.
Develop, propose, and oversee improvement plans and strategic projects that align with both customer needs and organizational objectives, with a focus on initiatives to be implemented within a 6- to 18-month period.
Collaborate with both internal teams and external vendors to resolve service issues and maintain continuous service availability.
Maintain thorough documentation of service performance, review outcomes, and ongoing improvement initiatives.

What We Look For in a Candidate

Bachelor’s degree in Information Technology, Computer Science, or a related discipline; advanced certifications such as ITIL or PMP are preferred.
At least five years of experience in IT service delivery management, overseeing diverse technology environments.
Strong understanding of public cloud environments like AWS, Azure.
Comprehensive understanding of IT infrastructure, enterprise applications (including SAP), cloud technologies, networking, and managed security services.
Demonstrated success in managing SLA-driven environments and achieving operational excellence.
Strong analytical abilities to interpret SLA dashboards and performance metrics.
Excellent communication and presentation skills suitable for both technical and non-technical audiences.
Proven leadership and team coordination capabilities.
Customer-focused approach with a proactive attitude toward solving problems and driving continuous improvements.
Experience in project planning and execution, especially in environments involving multiple stakeholders.

Performance Metrics

Achievement rates of SLAs across all managed services.
Ticket resolution and response times that meet established targets.
Timely and accurate completion of root cause analyses (RCAs).
Effective identification and implementation of improvement plans and strategic projects.
Customer satisfaction ratings and feedback collected during service reviews.
Upsell of services in accounts being managed.

Opportunities for Growth

Lead and execute upsellable improvement initiatives and strategic projects.
Drive transformation across technology portfolios and expand the range of service offerings.
Develop expertise in emerging IT solutions and industry best practices.
Advance into senior leadership positions within service management or technology operations.

Compensation

What to Expect Next

Requisition #: 341362

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Telecommunications Technician (MAPLEWOOD, MN, US, 55119)

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Central Office Technician is responsible for the installation, maintenance, and repair of telecommunication systems within central office environments. They ensure the smooth operation of communication networks by managing equipment and providing customer support. The position is responsible for the provisioning and maintenance of subscriber loop carrier systems, DSL, POTS, GPON/~~PRISM~~, Power, batteries, generators, digital and optical muxes.

Location & Schedule

This is a full-time overnight position located in Maplewood, MN. The typical schedule is 9:00 PM to 7:00 AM or 10:00 PM to 6:00 AM, Monday night through Saturday morning. During the first six months, the selected candidate will work the day shift and will then transition to the night shift.

The Main Responsibilities

• Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices.

• Plans jobs and determines materials and resources needed to complete tasks, updates work and maintenance logs, keeps team and managers informed on the status of projects.

• Travels between central office locations

• Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties.

• Utilizes knowledge of general input and analysis of 5ESS translations.

• Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, Electronic Data Switching, etc.), uses various types of testing devices, e.g., volt-ohm meters, spectrum analyzers, digital communications, data analyzers, etc.

What We Look For in a Candidate

• At least six months experience diagnosing circuit trouble, and performing testing with volt ohm meters, TMS, or comparable equipment.

• At least six months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, ISDN, DC Power, Batteries, and fiber circuits.

• Must be have knowledge of ~~proficient~~ in 5ESS ~~DMS 100~~ Switch maintenance and routines, working knowledge of IOF, SONET/DWDM equipment and services.

• Requires a valid state drivers’ license with satisfactory driving record.

• Ability to work varying shifts and hours including possible mandatory overtime, and/or callouts, weekends, and holidays.Preferred Qualifications:

• At least 12 months experience diagnosing circuit trouble, and performing routine testing, including measuring AC/DC current using volt ohm meters, Battery Analyzers, TDR, or comparable test equipment.

• At least 12 months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, ISDN, and fiber circuits or services.

• Experience working with 5ESS switches.

• Experience including ROADM, Infinera, QMOE, IP Ethernet.

• Certification or training in the maintenance and operation of AFC (DLC), Calix DSL systems, Adtran (DLC), Fujitsu (FO Transport), Tellabs, Coriant, Infinera, Nokia, and Alcatel DSL systems.

• Experience working independently with little supervision.

Compensation

Pay Ranges

Minimum hourly rate: ($16.12)
Maximum hourly rate: ($44.48)

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay(see Central Office Technician)

#LI-Onsite

Requisition #: 342835

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Ops Engineer II - Portland, OR (PORTLAND, OR, US, 97204)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Applies approved technologies and architectures to specific requirements for additions to support growth and new services

Location

Work Location: Portland, OR

The Main Responsibilities

Develops/defines plans for the implementation of new plant construction or modifications to existing facilities.
Prepares plans and specifications, to include gathering field data.
Assures that the most feasible, practical and economical means to complete the work are utilized. Provides cost data to support capital planning and budgeting.
Monitors and controls project expenditures.
Oversees the installation/construction and testing of plant facilities.
Skilled in planning and/or engineering.
Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
Resolves interoperability problems to obtain operations across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.
Configures systems to user environments.
Supports acquisition and implementation of hardware and software as well as subcontractor services as needed.
Requires direction and guidance with few tasks.

What We Look For in a Candidate

Fully seasoned with typically 5+ years professional experience with a Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$71,088 - $94,784 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342772

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN II - PUB SEC (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

The Main Responsibilities

Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Develop and follow a MOP and anticipate problems, and proactively take corrective action.
Trouble ticket generation and response; customer interface and escalations.
Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
Respond to customer inquiries in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

Ability to effectively communicate with peers and customers
Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
Must have experience with application-level firewalls (proxies)
Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Preferred Qualifications:

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
Familiar with Network Monitoring tools.
Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Compensation

Location Based Pay Ranges

$63,954 - $85,272 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

What to Expect Next

Requisition #: 342766

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager Sr - SLED (WORKS FROM HOME, NY, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Responsible for driving sales account development within the SLED organization across the New York State territory. This role focuses on delivering technical solutions and product offerings to grow revenue, expand brand awareness, and develop the territory.

Location

This is a remote (work-from-home) position. The selected candidate must be able to meet with customers in the Albany, NY area on a regular basis (e.g., weekly or biweekly).

The Main Responsibilities

•Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective SLED customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
•Hit a minimum attainment in defined targets for revenue creation and revenue obtainment
•Develop a deep and wide network of contacts within each account
•After winning new business you will be required to manage customer relationships to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
•Develop and implement sales account plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
•Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
•Utilize Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Basic Qualifications:
•Approximately 5+ years of Telecommunications sales experience.

•Approximately 2+ years of SLED or Public Sector sales experience.

Preferred Knowledge, Skills or Abilities:
•Proven experience in technology solution selling (Network, UCaaS, Security, Colocation), ideally within New York State SLED customers.
•Proven success in hunting, prospecting, and new account development.
•Experience with CRM - Salesforce preferred.
•Demonstrated strong communication, written, and formal presentation skills as well as a proven high close rate.
•Self-motivated, pro-active, results-oriented professional with the ability to work with minimum direction.
•Operates with a sense of urgency and is customer centric
•Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
•Attention to detail with good organizational capabilities.
•Ability to multitask, prioritize, and have good time management skills.
•Requires at least 25% or more of time conducting sales activities outside of the office.

Compensation

Location Based Pay Ranges:

$76,920 - $102,559 in these states: PA VT
$84,621 - $112,820 in these states: CT MA NJ NY

#LI-Remote

#LI-LC3

Learn more about Lumen's:

Requisition #: 342583

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Monetization Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen is building its cloud marketplace presence, and we're hiring a Sr Lead Monetization Manager to own the strategy and end-to-end execution for landing Lumen products in hyperscaler and SaaS/ISV marketplaces.

This is a high-impact, build-it role. You will define what we sell, how we price, how we paper deals, and how we operationalize the motion. This roll will partner closely with Product, Legal, Sales, and Finance. A real-world example of what success looks like: a customer wants to use their Cloud Consumption commitment with a hyperscaler to purchase a Lumen product through that hyperscaler Marketplace. This could be a public offer, a private custom offer, or a motion you have built that moves the customer end to end. Building the process and flow so that there is maximum flexibility from listing, pricing, T&Cs, order flow, fulfillment, and billing reconciliation – to make it a repeatable play and drive customer efficiency.

The Main Responsibilities

Marketplace Strategy
- Define Lumen's go-to-market strategy across Azure, AWS, GCP, and SaaS/ISV marketplaces
- Identify which Lumen products to list, in what form (transactable, private offer, BYOL, consumption-based), and prioritize based on customer demand and partner economics
- Build the business case and roadmap for each marketplace, in partnership with Product and AGT
Commercial & Pricing Constructs
- Design marketplace-specific pricing models, packaging, and private-offer constructs that work for both Lumen and the partner's commit programs (MACC, EDP, Google Commit)
- Partner with Legal to develop marketplace T&Cs, EULAs, and private-offer templates that scale
End-to-End Operating Motion
- Stand up the operational mechanics: listing process, private offer creation, order papering, fulfillment handoff, billing reconciliation, and revenue recognition
- Build the playbook so Sales, Deal Desk, and Pricing Ops can execute repeatably without one-off escalations
- Own the partner relationship for marketplace operations at MSFT, AWS, and GCP
Cross-Functional Leadership
- Drive alignment across Product (what to list), Legal (how to paper), Sales (how to motion), Finance (how to recognize), and Pricing Ops (how to execute)
Year-One Success Looks Like
- A repeatable, end-to-end marketplace motion is live across at least one hyperscaler — from listing through MACC/EDP consumption to billing
- A prioritized set of Lumen products is listed with private-offer T&Cs papered and ready to transact
- A documented playbook the broader org can execute against

What We Look For in a Candidate

Required
- 5–7 years of experience in cloud marketplace monetization, partner GTM, or commercial strategy at a hyperscaler, ISV, or SaaS company
- Hands-on experience with at least one major marketplace (Azure, AWS, or GCP) — listing products, structuring private offers, and navigating commit programs (MACC, EDP)
- Strong commercial instincts: pricing, packaging, and deal construct design
- Track record of working closely with Legal on commercial T&Cs and order papering
- Operational mindset — comfortable building processes from zero, not just strategy decks
- Excellent cross-functional partnering skills (Product, Legal, Sales, Finance)
Nice to Have
- Direct experience with Microsoft MACC private offers, AWS Private Marketplace, or GCP Private Offers
- Background in networking, connectivity, or infrastructure products
- Experience with SaaS/ISV marketplaces (AppExchange, ServiceNow Store, Snowflake Marketplace)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote #LI-KM2

Requisition #: 342746

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (WORKS FROM HOME, CO, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly.
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation.
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS.
Possess at minimum an Active/Current TS security clearance. TS/SCI is preferred.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative.

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent.
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc).
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations.
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure.
Demonstrated ability to train, coach and develop technical skill set of shift technicians.

Compensation

Location Based Pay Ranges

$77,514 - $103,352 in these states: CO

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 342297

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Analyst, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Acceleration & Growth Team (AGT) is Lumen’s commercial organization, responsible for driving revenue growth and delivering differentiated customer outcomes across Lumen’s segments. AGT brings together sales, customer success, partner ecosystems, and transformation initiatives to modernize gotomarket motions, improve productivity, and scale growth through disciplined execution. The organization operates with a strong focus on operational rigor, customer impact, and continuous transformation to support Lumen’s longterm growth strategy

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Lead Analyst, Portfolio Management is a senior individual contributor responsible for coordinating portfolio governance, initiative intake, prioritization, and execution activities across the AGT portfolio.

Reporting to the Sr. Manager, Portfolio Management, this role supports portfolio planning and governance processes, maintains visibility into initiative progress, risks, dependencies, and key milestones, and helps ensure consistent execution across the portfolio. The role partners closely with initiative owners and stakeholders to support operating rhythms, governance forums, business priorities, and special projects as needs evolve.

This role is structured for 11 a.m. to 7 p.m. or 12 p.m. to 8 p.m. CET working hours and is a critical member of AGT's Poland-based Portfolio Management team. The position supports portfolio operations, governance, execution consistency, and leadership priorities across the organization.

Location: Remote or Hybrid

Benefits: private health care (Medicover), Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, working abroad policy, CSBF (voluntary), Wellness Day

The Main Responsibilities

Portfolio Governance & Execution

Manage portfolio activities for assigned initiatives, programs, or value streams, including milestones, dependencies, risks, decisions, and status updates.
Maintain portfolio records and coordinate initiative onboarding, updates, scope changes, and closures.
Support portfolio intake, prioritization, and governance processes across AGT.
Identify and escalate risks, issues, dependencies, and actions requiring leadership attention.
Partner with initiative owners to drive follow-through on commitments, milestones, and key deliverables.
Maintain visibility into portfolio performance, execution progress, and cross-functional dependencies.

Governance & Operating Rhythm

Support portfolio reviews, initiative check-ins, leadership updates, and governance forums.
Prepare and maintain governance materials, action logs, meeting outputs, and portfolio documentation.
Help ensure portfolio management processes are consistent, transparent, and aligned with AGT standards.
Support continuous improvement of portfolio management practices, tools, and operating rhythms.
Coordinate follow-up actions and accountability across portfolio stakeholders.

Business Support

Support high-priority initiatives, special projects, and emerging business needs as directed by leadership.
Provide operational support for transformation efforts, organizational initiatives, and cross-functional programs.
Coordinate activities across stakeholders to help remove execution barriers and maintain momentum on critical priorities.
Support planning, readiness, communications, and governance activities for key business initiatives.
Assist with ad hoc business operations and portfolio activities in support of AGT leadership priorities.

What We Look For in a Candidate

Required Qualifications

5-7 years of experience in portfolio management, PMO, transformation, business operations, program coordination, or related functions.
Demonstrated experience supporting complex cross-functional initiatives and portfolios.
Strong organizational, facilitation, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Proficiency with Microsoft Office tools, including Excel, PowerPoint, Teams, and SharePoint.
Proven ability to build effective working relationships across functions and levels of the organization.
Strong attention to detail and commitment to operational excellence.

Preferred Qualifications

Experience supporting enterprise transformation, PMO, portfolio management, or governance functions.
Experience working within large, matrixed organizations.
Familiarity with portfolio management practices, governance frameworks, operating rhythms, strategic location, workforce and cost optimization efforts.
Experience in technology, telecommunications, strategic consulting environments, XaaS, Cloud Service Providers or related industries.
Experience working in a multinational organization.

Requisition #: 341637

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

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To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Black Lotus Labs Threat Researcher - APT Research (WORKS FROM HOME, MD, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Black Lotus Labs is seeking a remote Threat Intelligence Researcher on the Research & Analysis team focused on tracking advanced threats. This team leverages Lumen’s global visibility across one of the world’s largest and most interconnected IP backbones, a petabyte-scale compute, AI-assisted workflows, proprietary telemetry, and third-party data sources to conduct cutting-edge threat research, hunt and track advanced persistent threat actors (APTs), identify emerging criminal infrastructure, and convert large-scale observations into actionable intelligence for customers.

This role sits at the intersection of threat intelligence, data science, and security automation. The successful candidate will help shape the next generation of intelligence operations by building AI-assisted workflows that augment analyst tradecraft, accelerate threat discovery and detection development, automate enrichment and intelligence production, and transform large-scale telemetry into actionable security insights while maintaining analytical rigor, explainability, and operational guardrails.

Location

This is a remote position with customer travel in the DC area approximately 1 time per month.

The Main Responsibilities

Leverage global datasets (e.g., netflow, malware and passive DNS,) to track malicious cyber actors, their infrastructure, and campaigns. Build repeatable AI-assisted and automation-driven methods to accelerate detection, prioritization, and intelligence production.
Use technical knowledge of adversary capabilities, infrastructure, malware, and network behavior to define, develop, and implement techniques for tracking sophisticated adversaries and delivering actionable threat intelligence to Lumen customers.
Lead and enhance threat hunting operations by engaging with research, engineering, data science, and customer-facing teams; building strong partnerships; exploring new data sources; and collaborate with team members in AI-assisted workflow generation, automation design, and complex analytic problem solving.
Identify malicious activity in large-scale network, endpoint, DNS, routing, and enrichment data, and scale detection through Python-based automation and data pipelines.
Establish AI powered analytical workflows to automate and scale detections of adversary activity and tradecraft.
Provide actionable analysis and strategic insights into emerging threats, vulnerabilities, adversary infrastructure, and automation-derived findings, translating complex technical information into clear intelligence for executive leadership, customers, and external stakeholders.

What We Look For in a Candidate

Proven experience in threat analysis and in-depth technical security research, with a track record of identifying and tracking nation-state malicious infrastructure activity with an emphasis on network traffic analysis.
Fluency in advanced threat hunting methodologies, attacker tactics, techniques, and procedures (TTPs), and the ability to derive actionable threat hunts, detections, and intelligence requirements from complex data sets.
Experience with large-scale data analysis platforms with tools such as PySpark.
Experience with telemetry collection and analysis, including OSINT, proprietary endpoint and network data, DNS and routing data, TTP-based threat hunting, and/or threat hunt tooling that improves cross-organization visibility and supports public-private or multi-company collaboration.
Proven communication and presentation skills, including the ability to clearly and concisely convey complex technical findings, automation-derived insights, and intelligence judgments to technical, executive, customer, and partner audiences.

Well-experienced candidates may also have the following skills:

Proficiency in malware reverse engineering and incident response. 
Software development experience with Docker, distributed data technologies such as Hadoop or Spark, cloud AI services, vector databases, workflow orchestration, and machine learning frameworks such as TensorFlow or PyTorch.
Experience with agentic AI or workflow frameworks such as MCP-based architectures.
Active TS/SCI

Compensation

$145,456 - $193,940 in these states: MD, VA, D.C.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 342886

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Software Developer II (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

At Lumen, the future is built by people who see possibility in complexity and turn innovation into real-world impact. As the company advances AI-ready connectivity and digital infrastructure for customers around the globe, each team member plays a meaningful role in shaping what comes next. In an environment defined by trust, collaboration, and accountability, a Software Developer II has the opportunity to challenge convention, solve complex problems, and help deliver the secure, resilient, and high-performing solutions that power modern business.

In this role, the individual joins a talented team focused on designing, developing, testing, and supporting automation, account-domain services, and cloud-based data platforms. Their work directly contributes to strengthening account and customer domain capabilities, improving data reliability, and building scalable, AI-ready data pipelines that accelerate enterprise transformation. Through close partnership with colleagues across the organization, they help turn ambitious ideas into practical solutions that create value for customers and the business alike.

For someone motivated by ownership, continuous learning, and the opportunity to make a lasting impact, this role offers the chance to help shape the technology foundation of tomorrow while growing alongside a team committed to excellence.

Location

This is a work from home position within the US.

The Main Responsibilities

Design, develop, test, implement, and maintain software and automation solutions supporting data driven subject domains, including account/customer domains.
Develop and maintain automation scripts for data migration, payload generation, fallout handling, and reconciliation processes.
Build and support data integration pipelines across source, downstream systems, and cloud platforms to ensure data accuracy and traceability.
Implement monitoring, reconciliation frameworks, and audit controls to improve operational reliability and SLA compliance.
Leverage Apache Spark and Databricks to support large-scale data processing and modernization initiatives.
Support event-driven architectures using Kafka for real-time data publishing and system integration.
Contribute to AI and analytics enablement, ensuring data pipelines are AI-ready and aligned with governance standards for leadership dashboards and insights.
Participate in design walkthroughs, code reviews, and cross-team collaboration to ensure technical quality and continuity.
Provide on-call and production support for critical data hub and account-domain processes.
Create and maintain technical documentation and support knowledge transfer across teams.

What We Look For in a Candidate

3+ years of professional software development experience.
Must be a US citizen or Green Card holder
Strong experience with enterprise systems, account/customer domains, and enterprise data integration.
Proficiency in Data Engineering & Databases - PostgreSQL knowledge (queries, migrations, performance tuning), understanding of ETL concepts
Proficiency in Python, SQL, and Shell scripting for automation and data processing.
Hands-on experience with Apache Spark, Databricks, and distributed data processing.
Experience with Kafka or event-driven architectures, including Kafka Connect and JDBC connectors
Experience with Cloud & Infrastructure - Azure hands-on experience, especially AKS (Kubernetes), and familiarity with cloud networking, SSL/certificates, and deployments
Proficiency in Java & Spring Boot - building and maintaining web services/REST APIs
Understanding of AI-ready data pipelines, metadata governance, and analytics enablement.
Experience with CI/CD & Version Control - GitHub, basic DevOps practices, and working within Jira-driven sprint workflows.
Experience building reconciliation, monitoring, and audit frameworks for enterprise systems.
Strong collaboration and communication skills, including documentation and walkthroughs.
Experience with Informatica is a plus.

Compensation

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-ZM1

Requisition #: 342836

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR INFORMATION SECURITY ENGINEER (SINGAPORE, SG, 369522)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We are hiring a Security Platform & SecOps Engineer to design, build, automate, operate, and continuously improve the security platforms that power modern Managed Security Services Provider (MSSP) Security Operations Centre services.
This is a senior hands-on engineering role for someone who can take end-to-end ownership of platforms across SIEM, XDR, SOAR, security data pipelines, threat intelligence, cloud security, identity protection, exposure management, and SecOps automation.
In one sentence: Own and engineer the end-to-end MSSP security platform ecosystem to deliver scalable, automated, resilient, and measurable 24x7 SOC services.

The Main Responsibilities

Platform Architecture & Engineering

Design and implement MSSP-grade security platform architectures for multi-customer SOC service delivery.
Engineer unified SecOps capabilities across SIEM, XDR, SOAR, EDR, NDR, cloud security, identity security, threat intelligence, ITSM, vulnerability, and exposure management platforms.
Develop reference architectures, integration standards, data flow diagrams, onboarding patterns, and engineering guardrails.

SIEM, Security Data Pipelines & Telemetry

Build and maintain reliable telemetry ingestion using agents, collectors, syslog, CEF/LEEF, APIs, event hubs, forwarders, cloud connectors, custom connectors, OpenTelemetry where applicable.
Develop parsing, normalization, schema mapping, enrichment, routing, filtering, retention, archival, and data quality controls.
Prioritize critical security telemetry across endpoint, identity, cloud, SaaS, email, firewall, proxy, VPN, DNS, server, application, and database sources.
Monitor ingestion health, data volume, parser quality, delayed or missing data, connector failures, duplication, query performance, and storage/licensing usage.

SOAR, Automation & AI-Assisted SecOps

Design and implement SOAR playbooks for enrichment, triage, escalation, evidence collection, notification, reporting, and case management.
Integrate security platforms using REST APIs, webhooks, scripts, connectors, service principals, certificates, managed identities, and secure secrets handling.
Automate repeatable SOC workflows such as phishing triage, suspicious sign-in response, IOC enrichment, endpoint containment support, case creation, and SLA tracking.
Apply human-in-the-loop controls for high-impact response actions

Detection Engineering Enablement

Work with SOC analysts, threat hunters, and detection engineers to deploy, validate, tune, and maintain detection content across SIEM, XDR, EDR, cloud, identity, and network platforms.
Support MITRE ATT&CK-aligned detection coverage, telemetry gap analysis, threat-informed defence, and purple-team validation.
Enable Detection-as-Code practices, including version control, peer review, testing, deployment, rollback, and reusable detection content libraries.

Platform Lifecycle, Patching & Upgrades

Own lifecycle management for SOC platforms, endpoint agents, cloud agents, collectors, forwarders, connectors, integrations, certificates, API credentials, and supporting infrastructure.
Plan and execute agent patching, collector upgrades, connector updates, integration maintenance, and platform version upgrades across SIEM, XDR, SOAR, EDR, NDR, CNAPP, CSPM, vulnerability, and related security platforms.
Perform pre-upgrade assessment, compatibility checks, dependency mapping, change preparation, test planning, rollback planning, maintenance coordination, and stakeholder communication.
Validate post-upgrade functionality for log ingestion, alert generation, dashboards, playbooks, APIs, ticketing workflows, RBAC, etc

Customer Onboarding & Service Transition

Lead technical onboarding for new MSSP customers from discovery and design through integration, testing, acceptance, and SOC handover.
Create onboarding plans, data flow diagrams, collector designs, integration checklists, validation test cases, runbooks, reporting requirements, and acceptance criteria.
Work with customer IT, network, cloud, endpoint, identity, application, compliance, and vendor teams to enable required telemetry and controlled response workflows.

What We Look For in a Candidate

5+ years of cybersecurity engineering, security platform engineering, SOC engineering, security data engineering, or security infrastructure experience.
3+ years of hands-on experience designing, deploying, maintaining, or upgrading SIEM and/or SOAR platforms in an enterprise, MSSP, MDR, SOC, or security consulting environment.
Hands-on experience with at least one major SIEM platform such as Microsoft Sentinel, Splunk, Cortex XSIAM, Google SecOps, FortiSIEM, QRadar, or equivalent.
Hands-on experience with at least one SOAR or automation platform such as Cortex XSOAR, FortiSOAR, Splunk SOAR, Microsoft Sentinel automation, Azure Logic Apps, Google SecOps SOAR, or equivalent.
Experience with agent deployment and patching, collector and forwarder management, connector updates, platform upgrades, change control, rollback planning, and production validation.
Strong understanding of security telemetry across cloud, SaaS, identity, endpoint, network, application, database, and infrastructure environments.
Working knowledge of APIs, scripting, automation, secrets handling, service principals, certificates, secure integration design, and production support practices.
Strong troubleshooting capability across source devices, agents, collectors, network paths, parsers, ingestion pipelines, storage, dashboards, alerts, playbooks, and ticketing integrations.
Ability to produce clear architecture diagrams, technical documentation, runbooks, onboarding artefacts, and stakeholder-ready explanations.

Preferred Certifications

Microsoft SC-200, SC-100, AZ-500, or equivalent Microsoft security certifications.
Splunk Admin / Architect, Palo Alto Cortex XSOAR or XSIAM, Fortinet NSE, Google SecOps, or other platform certifications.
GIAC certifications such as GCIA, GCIH, GCFA, GDAT, GCTI, or equivalent practitioner certifications.
CISSP, CCSP, AWS Security Specialty, or cloud/security architecture certifications.
Training or practical experience in MITRE ATT&CK, detection engineering, threat hunting, purple teaming, cloud security, platform engineering, or DevSecOps.

Requisition #: 342891

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Tech III - Pub Sec, Palm Bay, Fl (PALM BAY, FL, US, 32905)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We have an immediate opening for Field Technician III. The Field Technician III may be required to perform a variety of different functions based on the need of the geographic area. Without direct supervision and utilizing established guidelines, procedures, and/or policies the Technician may be responsible to effectively perform all functions required for Field Tech II. Works independently under minimal supervision, may act as a team leader. Expert knowledge of a specialty in business field and strong business acumen. Applies advanced principles, theories, and concepts performing tasks associated with the installation, acceptance, and maintenance of Transport equipment, Signaling (such as SS7), Private Line and Data Services, install Channel Servicing Unit/Data Servicing Unit (CSU/DSU) and Customer Premise Equipment (CPE). Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers. Performs a wide spectrum of moderately complex assignments requiring alternative analysis, innovation and judgement, while demonstrating excellent interpersonal skills. Assumes all routine tasks for major or multiple projects and is periodically called up to make un-reviewed decisions.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties), vendor management and PO creation.
Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

5+ years Technician experience in a telecommunications/data center environment with strong technical experience and knowledge of standard telecommunications practices.
Master knowledge of standard telecommunication practices and technologies, including:
- Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH)
- Switching (SS7, Trunking, Signaling)
- TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration)
Strong technical and mechanical background with experience working on the latest generation transport gear and critical infrastructure, including HVAC systems, high voltage electrical systems, and DC Power Plants, commonly found in telecommunications facilities
- Knowledge of locating fiber optic cable, right-of-way, and As-Builts is required
Must have an active government security clearance and reside in the Palm Bay, FL area
Ability to work in varied working conditions, including:
- Indoor building settings and outdoor environments such as buried cable inspections, construction sites, and field facilities
- All weather conditions, varying noise levels, hazardous environments, and diverse outdoor work surfaces
- Commitment to working safely at all times
Adherence to all personal safety policies and procedures
Possession of a valid state vehicle operator’s license with a satisfactory driving record in accordance with applicable state laws and fleet/vehicle safety program requirements
- Commitment to follow all company policies regarding motor vehicle usage
Availability for on-call 24x7 rotational support, including stand-by, call-out, dispatch, and overtime as required by the business
Ability to perform a wide spectrum of complex assignments, requiring alternative analysis, innovation, and sound judgment, while demonstrating excellent interpersonal skills
Proven experience completing installation, decommissioning, and troubleshooting of next generation and legacy network equipment and circuits
Ability to perform underground fiber optic cable locating without error
Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance across the network, critical infrastructure, and materials management within established time and quality parameters

Compensation

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-JB1

Requisition #: 342202

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Las Vegas, NV (LAS VEGAS, NV, US, 89120)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$42,975 - $57,299 in these states: NV

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342490

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
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SUPV Region Operations - WA (BELLINGHAM, WA, US, 98229)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Supervisor Region Operations responsibilities are to manage technicians in specific service areas, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives. Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customer's expectations

The Main Responsibilities

Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
You will serve as the single point of contact between Century Link and Contractors to resolve issues arising during the construction and/or maintenance process.
This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
Will be responsible for leading a team of technicians who meet attendance and performance standards.
Will represent Century Link with customers and governmental agencies.
Collaborates with the union to achieve a win-win working relationship.
Celebrates successes, appropriately uses rewards and recognition.
Motivates team for continuous improvement and achievement of maximum performance.

What We Look For in a Candidate

Minimum Qualifications:

Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
Strong skills and experience in employee development to include training, coaching and mentoring in a union environment
Computer skills are required including Excel, email, Word, and legacy systems.
Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.
Working knowledge of the splicing and construction process for the telecommunication industry.
Working knowledge of Contractor relations.
Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
Previous experience in a multi-tasking, result oriented position in a deadline focused department.
Bachelor's degree or equivalent education and experience. 5+ years related experience.

Preferred Qualifications:

2+ years of experience managing teams within a telecom technical environment.
2+ years of experience with installation, maintenance, and repair of POTS and HSI.
2+ years of experience with Excel, email and legacy systems.
Duty Management work will be scheduled on a rotation basis and pager duty will be required.
Requires varying tours and hours including possible mandatory overtime and holidays.
Must perform work with minimal supervision.
Must be able to prioritize multiple projects and perform under pressure.
Must negotiate timeframes for completion and meet critical deadlines.
Must be willing and able to work with other coworkers to complete job assignments.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$93,092 - $124,122 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341964

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

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To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - INDIANAPOLIS, IN (INDIANAPOLIS, IN, US, 46225)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: IN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342690

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR CYBER THREAT SECURITY ANALYST (MELBOURNE, AU)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a skilled and experienced Threat Hunter to join our growing Security Operations team. The ideal candidate should be a proactive and resourceful individual with a passion for identifying and neutralizing advanced threats to strengthen customer defenses. This role requires a deep understanding of threat hunting methodologies, a strong analytical mindset, and exceptional communication skills. The role is expected to potentially work overtime in the event of responding to Security Incident to accommodate a global 24x7x365 Managed Threat Security Services program.

The Main Responsibilities

Threat Hunting and Analysis

Conduct proactive threat hunting activities across various environments (endpoints, networks, cloud).
Develop and maintain threat hunting hypotheses based on current threat intelligence and organizational risk assessments.
Apply structured threat hunting methodologies leveraging frameworks such as MITRE ATT&CK, PEAK, TAHITI, THMM and Diamond Model to guide hypothesis creation, evidence collection and iterative improvements.
Deep technical knowledge of adversary tactics, malware analysis, intrusion detection and cloud security.

Tooling and Automation

Familiar with EDR/XDR solutions, SIEM platform, data pipeline and threat hunting tooling to detect and disrupt adversary tactics.
Develop custom scripts and tools to automate threat hunting processes and improve efficiency.
Leverage various threat hunting techniques, including but not limited to, YARA rules, IOC analysis, and behavioral based analysis.

Incident Investigation

Analyze security logs, network traffic, and endpoint data to identify malicious activity and potential threats.
Investigate security incidents and provide detailed reports on findings, including root cause analysis and remediation recommendations.
Collaborate with other security teams (incident response, vulnerability management, etc.) to share threat intelligence and coordinate security efforts.

Cyber Threat Intelligence (CTI)

Develop and manage Cyber Threat Intelligence while staying up to date on the latest threat landscape, attack techniques, and emerging technologies.
Map advisory behaviors to ATT&CK techniques and translate findings into actionable intelligence.
Share actionable intelligence with internal teams and external stakeholders.
Present findings and recommendations to technical and executive audiences.

Continuous Improvement

Contributes to the development and improvement of threat hunting strategies, processes and playbooks aligning with PEAK and TAHITI cycles for structural threat hunting.
Develop and maintain a strong understanding of the organization's infrastructure and applications to strengthen awareness of evolving threats and adversary behavior.
Drive maturing of the overall security operations service.

What We Look For in a Candidate

Required

Bachelor's degree in Computer Science, Cybersecurity, or a related field.
At least 3+ years of experience in cybersecurity, with a minimum of 1-2 years focused on threat hunting.
Strong understanding of various operating systems (Windows, Linux, macOS).
Experience with various security tools and technologies (SIEM, EDR, network monitoring tools).
Proficiency in scripting (Python, PowerShell).
Strong analytical and problem-solving skills.
Excellent communication and presentation skills to translate technical findings into business impact.

Preferred

Experience with threat intelligence platforms, feeds and CTI frameworks.
Relevant security certifications (e.g., SANS GIAC, GNFA, GCFA, Offensive Security, etc)
Experience with cloud platforms (AWS, Azure, GCP) and container security is a plus

Compensation

What to Expect Next

Requisition #: 342111

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Software Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

At the company, bold ideas become real impact. The Sr. Software Engineer will take ownership of modernizing critical data platforms using PySpark and Databricks. Operating in a high-trust, agile environment, this individual will help accelerate AI enablement, automation, and business innovation, demonstrating how empowered technical leaders can shape the future of AI-ready connectivity.

Location

This is a work from home position within the US.

The Main Responsibilities

Partner in an Agile Scrum team environment to solution engineer, design, develop, code, test, debug, and support production-quality enterprise-grade systems.
Support cloud migration and data modernization initiatives, including migration of data warehouse capabilities to PySpark and Databricks.
Develop scalable, high-performance solutions that support large data volume processing and meet agreed SLAs for reliability, scalability, and performance.
Work closely with business partners and technical staff to create solutions that meet business, technical, compliance, and governance requirements.
Support AI enablement and automation initiatives, including work involving Databricks AI Genie where applicable.
Build and maintain data engineering solutions using Databricks, PySpark, Python, SQL, Azure Data Factory, Java, Confluent Kafka, and Bash scripting.
Collaborate with product developers and other engineering team members to define and implement effective automated testing and quality practices.
Document work clearly to promote transparency, supportability, and reuse.
Actively participate in code reviews and contribute to engineering best practices.
Prioritize and manage multiple concurrent projects, operational support needs, and delivery commitments.
Support regulated or critical infrastructure environments where compliance, security, and continuity of operations are required.

What We Look For in a Candidate

6+ years of experience with a bachelor’s degree (or equivalent) in Computer Science or a related field, or 4+ years with a master’s degree. Strong experience with Databricks, PySpark, Apache Spark, Python, SQL, Azure Data Factory, ETL concepts, and distributed data processing. Proficiency in PostgreSQL (queries, migrations, performance tuning), Java, Spring Boot, REST APIs, and building AI-ready data pipelines with metadata governance and analytics enablement.
Experience with Kafka/event-driven architectures (Kafka Connect, JDBC connectors), Azure cloud technologies including AKS (Kubernetes), cloud networking, SSL/certificates, and deployments. Knowledge of CI/CD, GitHub, DevOps practices, Jira-based Agile delivery, software development methodologies, coding standards, and engineering best practices. Experience creating reconciliation, monitoring, and audit frameworks, as well as scalable, high-performance systems handling large data volumes.
Strong collaboration, communication, documentation, problem-solving, and time-management skills. Experience with Bash/Unix/Linux scripting; Informatica, Oracle RDBMS/PL/SQL, compliance-sensitive systems, and telecommunications industry experience are preferred. Highly motivated, organized, reliable, detail-oriented, and quick to learn new technologies.
Required Technical Skills: Databricks (including PySpark and AI Genie), Python, SQL, Azure Data Factory, Java, Confluent Kafka, Bash/Unix/Linux scripting, and Oracle RDBMS/PL/SQL (preferred).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342747

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr. Lead, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Senior Lead, Portfolio Management helps scale portfolio governance, strengthen initiative execution discipline, and provide leadership with clear visibility into portfolio health, risks, dependencies and tradeoffs.

This role partners closely with the Sr. Manager, Portfolio Management and cross-functional stakeholders to support portfolio intake, prioritization, and governance across the AGT portfolio. The role provides visibility into portfolio performance, progress against established objectives, and helps ensure initiatives are executed with consistency, transparency, and operational rigor.

This role is structured for 11 am to 7pm or 12pm to 8pm CET working hours and is a critical pillar of AGT’s Poland‑based portfolio management team.

Location: Remote or Hybrid

The Main Responsibilities

Portfolio Governance & Orchestration

Support the operating rhythm for AGT TO Portfolio Management, including portfolio reviews, initiative check-ins, leadership updates, and governance forums.
Maintain visibility into portfolio structure, initiative ownership, milestones, key decisions, risks, dependencies, and cross-functional coordination.
Help ensure portfolio management processes are consistent, transparent, and aligned with AGT TO standards.
Provide mentorship and guidance to team roles on portfolio management practices, governance, and operating discipline without direct people management responsibility.
Maintain portfolio status to support leadership visibility and decision-making.
Prepare materials and portfolio views for leadership reviews, governance forums, and prioritization discussions using stakeholder-provided inputs.

Initiative Intake & Prioritization Support

Support intake of new initiatives by helping clarify scope, outcomes, dependencies, resource needs, decision points, and executive visibility requirements. 
Partner with initiative owners and stakeholders to organize information needed for prioritization discussions. 
Develop decision-support materials that help leadership understand tradeoffs, sequencing considerations, and execution implications.

Strategic Decision Support (Sr. Manager Right‑Hand Role)

Act as the Sr. Manager’s primary partner on: Track initiative status, risks, blockers, milestones, dependencies, and escalation needs across the portfolio. 
Proactively surface insights, risks, and structural issues before they appear in metrics.
Translate portfolio signals into clear leadership insights, including where attention, decisions, or cross-functional alignment are needed.

Portfolio Synthesis & Executive Storytelling

Synthesize initiative updates and insights into cohesive, executive-ready narratives.
Frame portfolio discussions around: what is driving value, where value is at risk, what decisions are needed and what tradeoffs leadership must actively choose.
Elevate portfolio conversations from reporting to strategic alignment and action. Create clear Powerpoint materials and briefings that support leadership alignment and action.

What We Look For in a Candidate

Required Qualifications

10+ years of experience in portfolio management, transformation, strategy, business operations, or consulting.
Strong portfolio governance and orchestration skills, with experience supporting complex, cross-functional transformation portfolios.
Ability to translate ambiguous initiative information into structured portfolio views, risks, dependencies, decisions, and executive-ready narratives
Strong analytical judgment, strategic mindset and problem-solving skills. Comfortable navigating ambiguity, imperfect data, and competing priorities.
Advanced Excel and data organization skills; ability to build and maintain portfolio trackers and decision-support materials.
Strong Power Point and presentation skills, with the ability to translate complex analysis into executive-ready storylines.
Exceptional executive‑ready communication, stakeholder management and influence skills.
A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. Previous work with international corporations is a plus.
High interpersonal, time management and facilitation skills with proven ability to work in a fast-paced, high-volume environment.

Preferred Qualifications

Experience supporting large‑scale enterprise transformation programs or commercial operating model initiatives.
Background in management consulting, corporate strategy, transformation office, or portfolio governance roles.
Familiarity with TechCo / Telco operating models, ideally within Cloud Service Provider, Data Center or B2B commercial, XaaS or Consumption-based environments.

Requisition #: 341638

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

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Senior Lead Monetization Analyst (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

You will serve as a senior individual contributor responsible for shaping pricing and monetization strategy across cloud-based, AI-enabled, and digital product portfolios. Operating at a consulting level, this role applies broad technical and business expertise to develop scalable monetization frameworks, guide complex pricing decisions, and influence cross-functional strategy. You will lead advanced analytics, financial modeling, and strategic recommendations that inform executive decision-making and support value-driven growth.

The Main Responsibilities

- Lead the development of complex pricing strategies for cloud, AI, and platform-based products, including consumption, subscription, tiered, token-based, and hybrid models.
- Design and evolve monetization frameworks that align pricing architecture to usage, value realization, customer outcomes, and long-term business strategy.
- Identify, evaluate, and guide new revenue opportunities tied to AI-enabled capabilities, data services, APIs, cloud ecosystems, and partner-driven models.
- Serve as a recognized subject-matter expert in cloud and AI monetization, advising stakeholders on best practices, tradeoffs, risks, and scalable commercialization approaches.
- Build, own, and refine complex pricing and business models for consumption-based, subscription, platform, and outcome-based offerings.
- Evaluate unit economics, including customer acquisition cost, lifetime value, margin profile, usage behavior, and scalability of cloud-native and AI-enabled offerings.
- Apply advanced analytics, market benchmarks, and scenario modeling to guide pricing decisions, investment tradeoffs, and future product monetization opportunities.
- Partner with product, engineering, finance, sales, marketing, and go-to-market leaders to align pricing strategy with product architecture, customer value, and delivery models.
- Translate complex technical capabilities, including AI models, APIs, cloud infrastructure, data services, and marketplace integrations, into commercially viable monetization constructs.
- Influence roadmap decisions, investment priorities, and governance discussions through data-driven insights, market intelligence, and executive-ready recommendations.
- Deliver executive-ready insights, business cases, and strategic recommendations that clearly connect pricing decisions to financial impact, customer value, and growth objectives.
- Present monetization strategies, financial scenarios, and decision points for cloud and AI offerings to senior leadership and governance forums.
- Clearly articulate pricing tradeoffs, risks, assumptions, and recommendations to support alignment across technical, financial, and commercial stakeholders.

What We Look For in a Candidate

- Bachelor’s degree in Finance, Economics, Data Analytics, Computer Science, Business, or a related field, or equivalent education and experience; advanced degree preferred.
- 6+ years of related experience in pricing, monetization strategy, financial analysis, product analytics, cloud economics, or commercial strategy
- Significant experience developing pricing or monetization strategies for cloud platforms, SaaS models, AI-enabled products, APIs, or digital ecosystems.
- Deep understanding of consumption-based pricing, usage metering, API monetization, value-based pricing, and customer segmentation.
- Advanced proficiency with financial modeling, SQL, Python, BI tools, and analytics methods used to evaluate pricing performance, unit economics, and market opportunities.
- Strong executive communication, storytelling, and stakeholder management skills, with the ability to influence decisions across senior technical, financial, and commercial audiences.
- Ability to quickly ramp into senior leadership-level pricing initiatives, understand strategic priorities, and contribute immediately to high-impact workstreams with limited onboarding.

Preferred
- Experience with cloud ecosystems, including hyperscalers, marketplaces, ISVs, platform integrations, and partner-led commercialization models.
- Familiarity with AI/ML concepts, data monetization strategies, cloud infrastructure economics, and emerging digital business models.
- Experience guiding complex initiatives in large, matrixed organizations and influencing without direct authority.
- Telecommunications, enterprise technology, cloud, SaaS, or B2B platform pricing experience.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-KM2

Requisition #: 342668

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Operations Technician III - Public Sector (DENVER, CO, US, 80202)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

**Applicants selected will be subject to a government security investigation and must meet eligibility requirements and either currently possess an active security clearance or be clearable to obtain one.
**US Citizenship required.
Job Description: Individual will perform position in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO as primary location. Hours are for the 3rd shift (9:30 pm – 7:30 am MT).
Job Responsibilities:

The Main Responsibilities

• Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN, eLine, TCP/IP, BGP, QoS, IP, etc)
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms

What We Look For in a Candidate

• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu,
• Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

Education
Associates or Equivalent

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$75,994 - $101,325 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341730

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager Sr - Public Sector - FL (WORKS FROM HOME, FL, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Responsible for sales account development within the SLED organization, with an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory. Customers would include local Counties, Cities, and Higher Education.

Location
This position allows you to work from home in Florida. Preferred candidate would be in Central or West Central Florida, specifically in the Orlando or Tampa markets. This is a work from home position, but the account manager is expected to make regular in-person visits.

The Main Responsibilities

Essential Duties:

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
After winning new business, manages customer relationships in order to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
Develop and implement sales plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
Utilize Siebel & Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

Knowledge, Skills or Abilities:

Proven experience in solution selling IP, data, and voice network services.
Proven experience in hunting, prospecting, and new account development.
Experience with Salesforce.com preferred.
Demonstrated strong communication, written, and formal presentation skills as well as ability in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

5+ years of Telecommunications sales experience.
Experienced in Public Sector selling for at least 2 years with focus on prospecting and account management of an existing module.
Self-motivated with a sense of urgency to drive results with existing customers and new clients.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$76,920 - $102,559 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-LC3

Requisition #: 342110

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Systems Engineer - Public Sector (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

•The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
•Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction.
•Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud and Amazon Web Services.
•Deploy, configure, and administer systems in Google Cloud and Amazon Web Services.
•Support and troubleshoot Kubernetes clusters and containers.
•Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production.
•Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
•Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Experienced with automation tools such as Ansible, Puppet, or Chef
•Gather and analyze metrics and customer feedback to formulate system requirements.
•Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
•Develop and execute test plans and procedures based upon system security and functional requirements.
•Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems.
•Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting.
•Operational knowledge of system products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud, and Amazon Web Services.
•Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery.
•Maintain existing applications by fixing, upgrading, and adding functionality as needed.
•Quickly develop new applications as the need arises. These applications should follow appropriate best practices.
•Assess existing applications for deficiencies such as slow performance and use of deprecated dependencies and come up with a plan for resolving.
•Keep existing applications current with the version of the programming language and releases.
•Perform application testing to ensure that new features work or that fixes have not caused any regressions.
•Mentor teammates by helping them learn new technologies where needed.
•Provide rapid operational support, troubleshooting, and resolution to production equipment.

What We Look For in a Candidate

•5+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting.
•3+ years of Kubernetes experience to include developing helm charts and deploying applications on Kubernetes.
•3+ years with Google Cloud Platform or Amazon Web Services
•5+ years with Elasticsearch experience to include indexing, clustering, managing, and troubleshooting.
•5+ years with automation in Ansible, Puppet, or Chef.
•Knowledge and experience should include computer network operations, network access and protection techniques and technologies, security, encryption, and cross domain solutions
•Available 24/7 for Network Outages and Maintenance window work.
•Ability to work with coworkers and customers to troubleshoot technical problems
•Ability to travel
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341297

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Network Operations - Hawaii - Public Sector (WORKS FROM HOME, HI, US)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Lead is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.

The Main Responsibilities

Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
Provides technical expertise for deployed equipment (encryption, emulation, etc.)
Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
Validates results, determines corrective action, and confirms readiness for government review/acceptance.
Delivers support to business development through constant customer interface
Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests
Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises
Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders
Composes professional written documentation to support the diverse operations environment
Formulates quick, sound decisions based on experience, established procedures, and available data

What We Look For in a Candidate

Qualification

The selected candidate will reside in communitng distance of Oahu.

For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience:

• Active Secret security clearance required.
• Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
• Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
• Previous experience with Government networks and customer
• Extensive experience in the Information Technology field and working in a fast paced operations center environment
• Ability to work in a high stress environment and collaborate very closely with peers
• Knowledge of physical, operational, and communication security processes and procedure

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$108,896 - $145,195 in these states: HI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 340341

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Manager, Finance - Digital Economics & Performance (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Own the numbers behind Lumen’s next chapter of growth.

Lumen Digital is where our future is being built — a fast-moving, consumption-based business reshaping how the world connects. We’re looking for a Senior Manager of Finance to be the analytical engine behind that growth. This is not a back-office reporting job. You’ll sit at the center of the action, turning strategy, pricing, and customer usage into the financial story that guides executive decisions and shapes where we invest next.

You’ll build the models, call the plays, and connect every dollar to momentum. If you thrive on pace, love turning ambiguity into clarity, and want your work to visibly move the business — this is your seat.

Work Location

Fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Where You’ll Make an Impact

Five ways this role helps move Lumen Digital forward.

Build the Financial Engine

MODELING & DIGITAL ECONOMICS

Own driver-based models that connect product strategy, pricing, usage, revenue, margin, and growth.
Run scenarios that de-risk major bets and surface new opportunities.
Build business cases that link investment to growth, margin, and payback.

Drive the Plan

FORECASTING, BUDGETING & PLANNING

Lead the forecasting and budgeting rhythm that keeps a fast-moving business on course.
Tie pipeline, installs, usage, retention, and pricing to financial outcomes.
Partner with leaders to ground plans in what is truly driving the business.

Find the ‘Why’

PERFORMANCE MANAGEMENT & VARIANCE ANALYSIS

Analyze forecast-vs-actual results to uncover the real drivers behind the numbers.
Identify risks and opportunities early and recommend action.
Improve processes, reporting, and controls so the business can move quickly and confidently.

Define What Winning Looks Like

KPIS & REPORTING

Define KPIs that show leadership whether the business is winning.
Build dashboards that turn data into decisions and highlight leading indicators.
Ensure trusted definitions, sources, and reporting integrity.

Be the Trusted Voice

BUSINESS PARTNERSHIP & DECISION SUPPORT

Partner with Product, Sales, Customer Success, Corporate Finance, and Strategic Network Planning.
Serve as the financial voice in strategic and operational decisions.
Translate complexity into executive-ready stories that drive action.

What We Look For in a Candidate

Who You Are

7+ years turning financial analysis into real business impact.
A Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA a plus).
Experience in digital, SaaS, or consumption-based businesses — you get how modern, usage-based growth works.
A modeling powerhouse: advanced Excel, with bonus points for Python, R, or other analytics tools.
Sharp, curious, and detail-obsessed — you find the signal in the noise.
A natural communicator who can hold the room with senior leaders.
Built for pace: you juggle competing priorities, thrive in ambiguity, and keep moving.

How You Work

You take ownership like an owner — accountable end to end.
You’re proactive and results-driven; you don’t wait to be told.
You build partnerships that make the whole team better.
You bring rigor, accuracy, and transparency to everything you touch.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342879

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - COLUMBUS, OH (COLUMBUS, OH, US, 43215)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: OH

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342688

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Associate General Counsel, Employment Law - Temporary (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

This is a temporary position with an expected duration of approximately 12–18 months. This expectation does not alter the at-will nature of employment, meaning either the Company or the employee may terminate employment at any time, with or without cause or notice.

Lumen is seeking an experienced employment attorney to join our Legal team in a temporary capacity. In this role, you will provide practical, business-focused legal counsel to Human Resources and business leaders on a broad range of employment matters, helping the organization navigate risk while supporting workforce and business objectives.

Working closely with stakeholders across the company, you will advise on complex employment law issues, manage sensitive employee matters, and help ensure compliance with federal, state, and local employment laws. This role requires strong legal judgment, a collaborative approach, and the ability to balance legal risk with business priorities.

The Main Responsibilities

Provide day-to-day employment law advice and counsel to Human Resources and business leaders.
Assess legal risk and recommend practical solutions that align with business objectives and risk tolerance.
Advise management on complex employment matters, including compliance with federal, state, and local employment laws.
Partner with stakeholders across the organization to support employee relations, workforce management, and policy-related issues.
Respond to employment-related claims, demands, wage disputes, and administrative charges.
Collaborate with outside counsel on specialized or international employment law matters, as needed.
Build trusted relationships with business leaders and serve as a strategic legal advisor on employment-related issues.

What We Look For in a Candidate

J.D. from an accredited law school and active license in good standing to practice law in the state where the attorney is based.
8+ years of in-house employment law counseling experience supporting a large, multi-state organization.
Strong knowledge of federal, state, and local employment laws and regulations, with experience advising on employee relations matters, workforce restructuring, leave management, labor relations, and compliance investigations.
Experience responding to agency charges, wage claims, and employment-related disputes.
Excellent written and verbal communication skills, with the ability to advise, influence, and build credibility with senior stakeholders.
Sound legal and business judgment, with the ability to independently manage complex matters and balance legal risk with business objectives.
Strong organizational, prioritization, and project management skills, including the ability to manage multiple competing demands in a fast-paced environment.
Familiarity with emerging employment-related legal developments, including AI-related workplace considerations.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote
#LI-KM1

Requisition #: 342859

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr IT Systems Engineer - PUB SEC (WORKS FROM HOME, CO, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The IT Systems Engineer II provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.

Requires a Top Secret/SCI clearance.

The Main Responsibilities

Serves as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to escalated problems.
Operates as network technical lead on internet protocol (IP) and network management (NM) activities and serve as the first level of escalation to Tier I NOC personnel on network issues.
Troubleshoot, identify, and resolve logical and physical network issues and identify problem trends and systemic issues before Tier III elevation
Each discipline focuses on resolving day-to-day incidents and elevate systemic issues
Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
Provide technical input to operational documentations and standard operating procedures (SOP) for IP and NM discipline supporting the NOC
Maintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentations
Provide technical guidance and direction to junior technicians
Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment.
Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
Assist TTU/MOP for subtending devices and conduct turn-up activities for routing/switching platforms and some optical transport platforms
Administration of network management applications such as SolarWinds for monitoring, Security Technical Implementation Guides (STIG) compliancy checks, and firmware upgrades

What We Look For in a Candidate

Basic Qualifications:

On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations.
Able to operate and accomplish technical task with minimum guidance.
Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
Requires fluent understanding of Layers 1/2/3 inter-dependences and IP proficiency.
Simple Network Management Protocol (SNMP) is required.
Requires a Top Secret/SCI clearance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Preferred Qualifications:

Bachelor’s degree or equivalent experience in an Information Technology field.
At least 7 years of experience in a network management environment.
Demonstrates a high-level of proficiency in IP technical discipline.
Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar.
Working knowledge for layer 2, 3, and 4 data networking.
JNCIA or CCNA is preferred
Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)
Some knowledge and experience with optical transport technology is preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$88,860 - $118,480 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 343052

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Adobe CDP Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This role will lead the long-term strategic planning, optimization and governance of Adobe Real-Time CDP, including integrations with other platforms and data providers across the enterprise. The ideal candidate combines deep technical expertise with stakeholder-enablement experience and a passion for data-driven personalization and AI-enabled marketing.

The Main Responsibilities

Platform Ownership & Strategy

Lead architectural strategy, implementation, and ongoing optimization of Adobe CDP within Adobe Experience Platform.
Define and evolve data governance, identity resolution, and audience segmentation strategies in support of Growth Marketing efforts.
Drive innovation and roadmap development for AI-ready capabilities across the platform.

Cross-Functional Collaboration

Coordinate cross-functional support across other engineers and technical resources using AEP and AEM products.
Foster cross-functional collaboration with Marketing, analytics, IT, and external partners.

Integration & Activation

Oversee integration of Adobe CDP with Salesforce, Customer Journey Analytics, Adobe Journey Optimizer, and external data sources (e.g., Demandbase, ZoomInfo).
Design and implement data ingestion pipelines using Adobe APIs, ETL tools, and native connectors.
Ensure seamless activation of audiences across paid media, owned channels, and CRM.

Governance & Compliance

Enforce best practices in data privacy, security, and compliance (GDPR, CCPA).
Maintain high standards for data quality, schema design (XDM), and identity graph configuration.

Optimization & Personalization

Support Adobe Target implementations for A/B testing, multivariate testing, and automated personalization.
Collaborate with UX, content, and analytics teams to define hypotheses and test variants.
Monitor performance, analyze results, and iterate based on insights.

What We Look For in a Candidate

Required Qualifications

5+ years of experience in Adobe Experience Platform and Adobe CDP.
Proven track record in leading technical teams and delivering enterprise-scale personalization solutions.
Deep understanding of Real-Time Customer Profile, Data Distiller, Segment Builder, Identity Graph, and Activation workflows.
Strong experience with Salesforce integration and third-party data platforms (Demandbase, ZoomInfo).
Proficiency in data modeling (SQL, JSON), XDM schema, and cloud architectures (Adobe Experience Cloud, AWS, Azure).
Familiarity with front-end technologies (JavaScript, HTML, CSS) and tag management (Adobe Launch).

Preferred Qualifications

Adobe certifications (e.g., Adobe Target Business Practitioner, Adobe CDP Architect).
Experience with Adobe Target.
Experience with AI/ML models in marketing use cases.
Knowledge of marketing automation platforms and campaign orchestration tools.
Experience integrating Adobe stack with other enterprise platforms (Salesforce, DemandBase, LeanData).
Working knowledge of API endpoints supporting the individual tools, including both ingestion and feed mechanisms. This is critical for enabling AI-driven capabilities and personalization strategies.
Familiarity with Agile/Scaled Agile methodologies.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342077

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician III - Bandon, OR (BANDON, OR, US, 97411)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties), vendor management and PO creation.
Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

5+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices.
Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration).
Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts.
Working Conditions: Work is occasionally performed in building settings. Outdoor work is required in the inspection of buried cable, construction sites, field facilities. Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.
Follow all personal safety policies and procedures.
Posses a valid state vehicle operator's license and a satisfactory driving record in accordance with applicable state law(s) and fleet/vehicle safety program. Follow all company policies regarding motor vehicle usage.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
Performs a wide spectrum of complex assignments requiring alternative analysis, innovation and judgment, while demonstrating excellent interpersonal skills.
Complete installation, decommission and troubleshoot problems of next generation and legacy network equipment and circuits.
Perform underground fiber optic cable locating without error.
Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance of the network, critical infrastructure, and materials management within allocated time and quality parameters.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,875 - $90,500 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342109

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Threat Analyst (Black Lotus Labs) (WORKS FROM HOME, MD, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Black Lotus Labs has an opening for a Lead Information Security Engineer who will support threat hunting, investigation, and discovery of evolving malicious activity using Lumen’s unique network visibility, analytic platforms, and approved AI-enabled tools. Our global visibility into one of the world’s largest and most interconnected IP backbones, combined with our computing cluster and analytic platforms, presents exciting opportunities to apply machine learning, graph analytics, automation, and AI-enabled tools to help identify threats across the internet. Black Lotus Labs has detected and disrupted key evolving threats at an internet scale for years.

This position will work alongside Black Lotus Labs advanced security researchers, data engineers, malware reverse engineers, data scientists, and our customers to support investigations into evolving threats using technologies like our Hadoop ecosystem (HBase, HDFS, Spark, Kafka, AirFlow), Elasticsearch and Redis clusters, Docker using Docker Swarm, malware environment, a network of honeypots, and modern AI-assisted research and development capabilities.

This is a close-knit, experienced, amazingly smart team that you can be a part of and help build out. This is a remote/work-from-home opening with requirements for in person collaboration at the customer site as needed in Annapolis Junction, Maryland.

This position requires an active TS/SCI security clearance w/ CI Poly.

Location

This is a hybrid position with customer travel in the MD area approximately 1 to 2 times per week..

The Main Responsibilities

Research attacker tools, techniques, and procedures (TTPs) and contribute to analytic approaches that support automated detection.
Work with cyber operators and senior researchers, when requested, to support investigations into cyber threat activity and assist with mitigation guidance.
Support automation of investigations through Python scripting, data analysis, and visualization in Jupyter Notebooks and Grafana.
Build and maintain collaborative relationships with internal intelligence teams, law enforcement, and outside groups.
Support customer RFIs on incidents and emerging threats with guidance from senior team members as needed.
Use approved AI-enabled tools to assist with research, coding, data exploration, documentation, and knowledge discovery while validating outputs through sound analytical judgment.
Contribute to repeatable workflows that combine analyst expertise, automation, and AI-assisted capabilities to improve investigative efficiency and analytical quality.

What We Look For in a Candidate

Candidates must effectively communicate complex domain-specific concepts, ensuring clarity for both technical and non-technical audiences.
Familiarity with adversary capabilities, infrastructure, and techniques, with the ability to apply that knowledge in collaboration with supporting teams and partners.
Experience using OSINT methods for investigation, including discovering novel threats in malware repositories.
Scripting experience with Python and familiarity with large-scale or distributed data analysis concepts.
Experience supporting cyber threat hunting, security investigations, or analysis of suspicious activity using structured data sets.
Familiarity with network-based threats and identifying suspicious behaviors from network telemetry.
Strong analytical thinking and ability to quickly pick up new methods, tools and programming languages.
Willingness to learn new cyber threat research tradecraft and apply unfamiliar data sources, investigative methods, analytic tools, and AI-assisted workflows to mission-focused problems.
User-level experience in a Unix-based environment.
Familiarity with extracting data through SQL.
Strong writing skills to assist in documenting findings and sharing knowledge with technical and non-technical audiences.
Demonstrable knowledge of several of the following areas: cybersecurity concepts, network protocols, firewalls, IDS/IPS systems, cyber threat hunting, malware analysis concepts, cyber threat intelligence, common threat actor TTPs, application security concepts, or cloud security fundamentals.
Ability to develop proficiency in unfamiliar technical domains through foundational analytical skills, self-directed learning, and effective use of AI-assisted research and problem-solving tools.
Ability to use AI-enabled tools responsibly to support technical research, analysis, coding, documentation, and report development while maintaining professional skepticism and analytical rigor.
Ability to review and validate AI-generated outputs before using them in analysis, findings, or recommendations.

Candidates may also have the following preferred skills or experience:

Previous work experience with Department of Defense (DoD), Intelligence Community, or other government agencies is preferred.
Hands-on experience with Spark, distributed computing, or large-scale data analysis platforms is preferred.
Experience developing automation and analysis in Python-based environments.
Ability to collaborate with peers and senior team members while developing expertise in new technical topics.
Exposure to generative AI, AI-assisted coding, retrieval-augmented analysis, or agent-based workflows in cyber research, threat hunting, or intelligence production is preferred.

Preferred:

Familiarity with analyzing NetFlow data to identify unusual patterns and potential security threats.
Interest in conducting trend analysis to uncover patterns and emerging threats, enabling proactive defense strategies.
Demonstrated curiosity and sound judgment when using AI-enabled tools in mission-focused environments while maintaining data protection requirements, analytical integrity, and human accountability for findings and recommendations.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342922

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Director of Finance - Consumption Business Partner (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

In a consumption-based business, revenue isn't won at contract signature—it's earned every day. That makes Finance a critical strategic partner, sitting at the center of the decisions that drive growth, profitability, and customer success. In this role, you'll work directly with executive leaders to influence pricing, structure complex deals, guide capital allocation, and shape the metrics that define business performance. If you're looking for a role where your insights directly impact company strategy—not just reporting results after the fact—this is it.

The Senior Director of Finance – Consumption Business Partner is a senior finance leadership role within Lumen, serving as the primary finance partner to the Chief Revenue Officer (CRO) for consumption-based revenue and reporting into Business Finance. This is one of the most analytically demanding and commercially influential finance roles in the business: revenue is inherently variable, forecasting is a competitive advantage, and — unlike seat-based SaaS — there is no clean ARR number to anchor the plan. Revenue is a function of what customers actually use.

This position partners closely with the CRO leadership team, Revenue Operations, Sales Operations, Customer Success, Product Finance, COGS finance and the enterprise consumption-modeling (Data Finance) team to ensure commercial decisions are grounded in sound financial analysis. The role focuses on forecast narrative, pipeline-to-consumption conversion, customer and segment risk & opportunity, deal economics, and go-to-market efficiency — translating enterprise model outputs and usage economics into clear commercial implications, trade-offs, and recommendations.

The overriding objective is to enable better CRO decisions and forecast explainability — on deals, pricing guardrails, and go-to-market investment — by turning complex consumption dynamics into a clear financial narrative and actionable recommendations.

Work Location

This is a work from home position within the U.S.

The Main Responsibilities

Main Responsibilities

Serve as the primary finance partner to the CRO and CRO leadership team for consumption-based revenue, and act as the finance voice in major commercial decisions.
Translate enterprise consumption forecasts and usage economics into commercial insights, forecast narratives, and action plans across segments, customers, pipeline, and go-to-market motions.
Provide finance support on pricing guardrails and deal structures without owning enterprise models, product assumptions, or cost foundations.

Forecast Narrative, Planning & Business Reviews

Translate enterprise consumption forecasts into CRO forecast narratives and rolling outlooks spanning committed ARR, consumption run rates, draw-down schedules, and overage projections.
Lead monthly business reviews (MBRs) with CRO leadership, providing insight into consumption trends, forecast risks, and plan variances.
Apply committed-to-consumed revenue bridges to quantify gaps between contractual commitments and expected revenue consumption, and explain key drivers.
Analyze the pipeline-to-commitment-to-consumption conversion path, identifying where bookings are strong but consumption is lagging.
Partner with Revenue Operations to ensure CRM, usage, and financial data align and support a consistent commercial narrative.

Performance, Customer & Segment Analytics

Own customer- and segment-level revenue risk and opportunity analysis, translating usage-health signals into quantified financial impacts.
Maintain portfolio health KPIs, including consumption rates, draw-down velocity, overage revenue, usage NRR, consumption churn, and usage-based LTV.
Identify early warning signs of consumption risk and quantify revenue impact before churn events occur.
Deliver cohort-level analysis on consumption growth, usage contraction, and overage-driven expansion while differentiating structural and seasonal trends.
Partner with Customer Success on usage-health scoring and post-sale consumption strategies.

Deal Economics, Pricing & GTM Efficiency

Serve as the CRO's finance partner on consumption-based deal structures, including committed-spend floors, overage rates, discount tiers, and draw-down terms.
Model the economics of large deals to assess whether commitments align with expected usage.
Support pricing-model evaluations, including pure consumption, hybrid, and tiered usage models, along with ASC 606 revenue-recognition considerations.
Maintain discount guardrails and approval thresholds in partnership with Sales Operations and Legal.
Provide financial insights on GTM efficiency, including CAC payback, usage-driven expansion, seller productivity, and demand-generation ROI.

Cross-Functional Partnership & Leadership

Collaborate with Revenue Finance, Product Finance, Data Finance, and COGS teams to maintain a single, integrated financial perspective.
Partner with the CRO and HR to design compensation plans and SPIFs that align seller behavior with consumed revenue.
Contribute revenue organization insights to executive, senior leadership, and Board materials through enterprise FP&A processes.
Serve as a trusted advisor, influencing commercial decisions through data-driven analysis and storytelling.
Drive continuous improvement of consumption-finance processes, tools, and analytical capabilities.

What We Look For in a Candidate

Required

Bachelor’s degree in Finance, Accounting, Economics, or a related field.
12+ years of progressive experience in financial planning and analysis, business finance, or commercial finance, including senior-level business partnering.
Direct experience with consumption-, usage-based, or hybrid pricing models, and building or leveraging usage-based revenue forecast models.
Prior experience supporting a revenue, sales, or commercial organization (e.g., CRO), including exposure to deal-desk or commercial-finance structures.
Strong analytical and financial modeling skills, including dynamic, scenario-based forecasting.
Excellent communication and executive presence, with the confidence to challenge senior stakeholders with data-driven insights and translate financial concepts for non-finance audiences.
Strong data fluency and experience working with large usage datasets.
Solid understanding of ASC 606 revenue recognition, including variable consideration, usage-based contracts, and pre-purchase arrangements.
Proficiency with financial systems and tools such as Excel, Power BI, and CRM platforms (e.g., Salesforce).
Ability to operate effectively in a fast-paced, matrixed environment with strong adaptability, collaboration, and results orientation.

Preferred

Experience in cloud infrastructure, data platforms, API-first, or other consumption-based businesses.
SQL skills and familiarity with usage-data platforms and data warehouses, including Snowflake, Databricks, and BigQuery.
Experience with complex contract structures, including committed spend, overages, and draw-down mechanics.
Familiarity with consumption-based sales compensation and quota-attainment models.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI
$192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342867

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.
 
Additional Preferred Qualifications
Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341792

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR LEAD MARKETING MANAGER (SINGAPORE, SG, 369522)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lead the go-to-market (GTM) and marketing strategy for ASEAN & Hong Kong, partnering with Sales and Product leaders to drive demand generation, pipeline growth, and revenue outcomes. Own end-to-end marketing execution, including campaigns, events, lead generation, budget management, and performance tracking to ensure maximum ROI and business impact.

The Main Responsibilities

Liaison with regional sales and product leadership to develop the GTM strategy for ASEAN & Hong Kong
Responsible for developing and owning regional Marketing strategy and driving outcomes for ASEAN & Hong Kong market
Strategize and craft marketing campaigns to realise GTM strategy while maintaining optimum cost per lead ratio
Identify prospective clients and build a strong sales pipeline for the Sales Managers using different marketing channels – LDR/cold - calling, email communications, LinkedIn, referrals and other direct marketing methods 
Find unique ways to attract the attention of C-level executives
Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal
Manage regional budgets and spends
Track lead status on a daily, weekly and monthly basis to check performance against the marketing plan
Own regional events planning, execution and outcomes

What We Look For in a Candidate

5+ years’ Enterprise B2B experience in Regional Marketing in ASEAN & Hong Kong
Experience in Telecom/ Cybersecurity/ Service provider segment preferred
Strong experience of running Marketing campaigns
Good writing and verbal communications skills

Compensation

What to Expect Next

Requisition #: 342926

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Director II Capture & Proposal Public Sector (SLED) (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Director II, SLED Capture & Proposal Management – Public Sector
Location: CO, VA, or Remote (as approved)
Employment Type: Full-Time

About the Role
The Director II, SLED Capture & Proposal Management leads capture and proposal strategy for State, Local, Education, and Healthcare (SLED) markets within Lumen Public Sector. This role is accountable for driving growth across diverse, highly decentralized customers through competitive procurements, cooperative contracts, master service agreements, and strategic partnerships.
Reporting to the Vice President, Public Sector Capture & Proposal Management, this leader oversees SLED capture and proposal teams and external partners, ensuring disciplined execution while adapting strategies to varied procurement models, funding structures, and customer needs.
This role requires a blend of strategic market leadership and hands-on operational expertise, requiring strong judgment, adaptability, and the ability to influence across sales, solutions engineering, product, and operational teams. The director will oversee SLED capture and proposal teams, manage external partners, and ensure disciplined, repeatable, high‑quality pursuit execution.

The Main Responsibilities

SLED Capture & Market Strategy
•Develop and execute capture strategies for high value SLED opportunities across state agencies, municipalities, education systems, and healthcare organizations.
•Align capture priorities to Lumen’s SLED growth strategy, contract portfolio, and regional sales plans.
•Tailor capture approaches to diverse SLED procurement models, budget cycles, timelines, and funding sources (e.g., federal grants, state appropriations, bond measures).
Proposal Leadership & Execution
•Lead proposal development for competitive SLED bids, ensuring clarity, compliance, compelling storytelling, and differentiation.
•Oversee proposal schedules, resource allocation, content quality, risk mitigation, and review cycles.
•Drive continuous improvement in SLED proposal quality, effectiveness, and win rates.
Team & Ecosystem Leadership
•Lead, mentor, and scale SLED capture and proposal teams to support diverse and rapid evolving pipeline.
•Manage external proposal vendors, consultants, and strategic partners to scale support as needed.
•Foster strong cross-functional collaboration across Sales, Engineering, Product, Pricing, Legal, and Operations.
Customer & Partner Engagement
•Support executive level engagement with SLED customers, partners, and procurement officials.
•Build trusted relationships with regional and national SLED stakeholders.
•Monitor market trends, legislative changes, funding drivers, and regulatory developments impact SLED opportunities.
Performance Management
•Own SLED capture and proposal performance metrics, including pipeline conversion, PWIN improvements, and ROI.
•Contribute to disciplined bid/no-bid decision making.
•Ensure SLED proposals meet Lumen quality standards and customer expectations.

What We Look For in a Candidate

General Qualifications
•Experience: 10+ years in SLED capture, proposal, or business development leadership.
•Market Knowledge: Strong understanding of SLED procurement processes, state contracting mechanisms, cooperative purchasing models, funding sources, and customer dynamics.
•Leadership: Proven experience leading teams and influencing across matrixed organizations.
•Communication: Excellent written and verbal communication skills.
•Execution: Strong project management, prioritization, and organizational skills.
•Education: Bachelor’s degree in Business, Marketing, or related field.

Preferred Qualifications
•Master’s degree or equivalent experience.
•Relevant certifications (APMP, Shipley, PMP, or similar).
•Experience with cooperative contracts, statewide agreements, and large SLED pursuits.
•Established network within SLED agencies, associations, or procurement communities.

Why Lumen?
At Lumen, your work directly enables communities, schools, and healthcare systems to thrive. You’ll help deliver critical connectivity and digital transformation while building sustainable growth in a dynamic public sector environment.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$148,838 - $198,450 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,282 - $208,373 in these states: CO HI MI MN NC NH NV OR RI
$163,727 - $218,295 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341250

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Manager Network Engineering, Lab Infrastructure and Test Engineering (DENVER, CO, US, 80221)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Senior Manager, Network Engineering (Lab & Test), you will lead a team responsible for designing, building, and operating large-scale physical lab environments and test infrastructure that support network platform development, validation, and deployment. Your team will enable engineering and product organizations to test and validate critical systems through robust, production-representative lab environments. This role requires deep expertise in network hardware, lab environments, and hands-on systems integration, combined with strong leadership and operational excellence.

Location

This is a hybrid opportunity requiring onsite presence in Denver, CO

The Main Responsibilities

Lead a team of engineers responsible for lab design, build-out, and ongoing operation of network and systems test environments
Own hardware lifecycle management, including procurement, installation, inventory, and decommissioning of lab equipment
Design and maintain production-representative test environments across IP networks, optical systems, and compute platforms
Lead system integration testing, validation, and certification efforts for new platforms, upgrades, and infrastructure changes
Oversee fixed access and broadband device testing for xDSL, GPON, XGS-PON, G.Fast, G.hn, DSLAMs, OLTs, ONTs, SmartNID, residential gateways, and related hardware/software solutions
Drive manual and automated test execution, results tracking, defect identification, and validation processes to support high-quality broadband and high-speed internet services
Lead Proof of Concept, Development, and QA testing of next-generation access initiatives, including enterprise NID solutions, Digital Twin/RTO requirements, Ops Cloud enablement, and broader network modernization efforts
Partner with engineering teams to ensure test coverage, reliability, and repeatability across lab environments
Drive lab reliability, capacity planning, and resource allocation across multiple teams and programs
Establish and enforce lab governance, standards, and operational processes
Simplify complex engineering and testing workflows into scalable operational models
Partner cross-functionally with product, engineering, and operations to align on testing priorities and timelines
Develop talent and build a culture of accountability, ownership, and technical excellence

What We Look For in a Candidate

Bachelors degree in a relevant field (cloud engineering, electrical engineering, computer engineering, computer science, etc.)
10+ years of experience in network engineering, systems engineering, or lab/test environments
Deep expertise in:
- IP networking and routing architectures
- Network hardware (routers, switches, optical systems)
- Linux systems and infrastructure
Strong experience with:
- Lab environments (design, operations, and troubleshooting)
- Hardware integration and system-level testing
- Network validation and test frameworks
Ability to translate complex technical environments into clear operational and business decisions
Strong leadership experience managing engineering teams in hands-on infrastructure environments

Preferred Qualifications

Experience with large-scale test labs or data center environments
Familiar with Keysight, Spirent, Ixia, TraceSpan, Viavi equipment
Exposure to network certification, interoperability testing, or QA programs
Familiarity with automation tools (Ansible, Python) for lab management
Strong problem-solving skills in highly complex, hardware-centric environments
Proven ability to operate in fast-paced, high-change engineering organizations

Compensation

Location Based Pay Ranges
$138,844 - $185,124 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 342735

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Ops Engineer II - Indianapolis, IN, Cincinnati, Cleveland, Columbus, OH (INDIANAPOLIS, IN, US, 46225)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Provides 24x7x365 Tier II technical support and troubleshooting for critical infrastructure systems, ensuring operational integrity, site readiness, business continuity, capacity planning, and cost-effective operation of critical facility equipment. Serves as a technical escalation point for field operations, supporting emergency response, disaster recovery, and infrastructure reliability initiatives.

The Main Responsibilities

Provide Tier II technical support and troubleshooting for critical infrastructure systems including AC power distribution, generators, ATS, UPS systems and battery strings, DC power plants and batteries, PDUs, STS, grounding, fire systems, HVAC equipment, CRAC units, chillers, dry coolers, condensers, pumps, buildings, and structural systems.
Support field technicians and management in stabilizing emergencies, resolving complex technical issues, and reducing dependence on external vendors.
Maintain core site readiness by identifying, documenting, prioritizing, and escalating infrastructure deficiencies, risks, and jeopardy situations for remediation.
Identify critical infrastructure requiring replacement and support planning, approval, and replacement processes.
Serve as a Subject Matter Expert (SME) for task forces, cross-functional projects, and technical initiatives, providing recommendations and solutions to operational challenges.
Provide onsite and remote disaster recovery support for facilities and critical infrastructure equipment.
Assist with preventive maintenance programs, maintenance scheduling, and infrastructure lifecycle planning.
Ensure Business Continuity Planning (BCP) infrastructure information remains accurate for sites within the assigned Area of Responsibility (AOR).
Conduct capacity management assessments and support infrastructure planning for core sites.
Deliver Preventive Maintenance Inspection (PMI) and technical troubleshooting training to field technicians.
Lead and coordinate vendors, contractors, and technical teams on projects and complex assignments.
Support repair and replacement activities, ensuring compliance with approval and engineering review processes.
Travel as required, including short-notice travel, to support emergency situations and critical site operations.

What We Look For in a Candidate

Associate's or Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Electronics, or equivalent education and relevant experience.
5+ years of related experience with a degree.
7+ years of related industry experience in lieu of a degree.
Experience supporting critical infrastructure, electrical and electronic systems, power distribution, UPS, generators, HVAC, and facility operations.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: IN OH

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342774

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Architect (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Imagine joining a team where the first day begins with a challenge that matters. The Senior Lead Architect is trusted to think boldly, take ownership, and bring fresh ideas to problems that shape the future of AI-ready connectivity. In this high-accountability environment, innovation is not just encouraged—it is expected. Leaders provide clarity, teammates offer trust, and every contribution has a visible impact on customers, partners, and the industry.

As the Senior Lead Architect’s influence grows, so does the opportunity to lead. They help shape the organization’s strategic vision, connecting diverse ideas into architectural solutions that drive business outcomes. Colleagues across the company seek the Senior Lead Architect’s expertise to solve unique and complex challenges, recognizing their ability to see beyond immediate requirements and create scalable, future-focused designs.

Over time, the Senior Lead Architect becomes a catalyst for transformation, leading highly complex initiatives that span multiple disciplines and business units. Their work creates meaningful impact, advances innovation, and helps define what comes next. If you are motivated by challenging work, empowered by trust, and inspired by the opportunity to make a lasting difference, this is where your story can begin.

Location

This is a work from home position within the US.

The Main Responsibilities

Optical Strategist: translate emerging technologies into deployable architecture, standards, vendor requirements, and operational models
Architectural Recommendations: include technology roadmaps, reference architectures, lifecycle planning, and interoperability requirements.
Visionary: Envision future optical network over a 1–3-year horizon and turn them into reality
Original Mindset: Think, how can we do this?
AI-Enabled Innovation: Use AI tools to accelerate research, network analytics, documentation, automation, modeling, and decision support.
Standard Bodies Participation: Engage in standard bodies such as an MSA, IEEE, OIF, Open ROADM, etc., to drive Lumen’s initiatives
Data Mining and Trending Analytics: Utilize strong data mining skills to extract network data and present current and trending demands
Financial Model Derivation: Fluent in TCO, ROI, NPV, sensitivity analysis, marginal cost, long-run average cost, capital efficiency, and demand-based forecasting.
Business Case Development: Develop business cases to support architectural designs and decisions
Automation Vision: Create an automation vision for the Optical Product line

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree in electrical, optical, or Telecommunication engineering, or 5-7+ years of equivalent experience and training.
Master of Business Administration, or 5-7+ Years of equivalent experience in financial modeling
Fluent in DWDM, Coherent Optics, ROADM/Open Line Systems, Optical performance modeling, and network resiliency
Strong analytical approach to solving problems
Experience communicating technical solutions from C-Level to entry level employees
Has been the technical subject matter expert that has successfully led a new Product introduction into the production network
Strong data extraction and analytic skills using tools like SQL and Power BI

Preferred Qualifications:
Knowledge in the following areas: Quantum Encryption, HCF/MCF, APIs
Participation in at least one standard body

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342899

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II- Regional Enterprise Expansion (ALBUQUERQUE, NM, US, 87109)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Location

This position is a hybrid role, requiring 2-3 days a week in our office located in Albuquerque.
Will require at least 25-50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: NM

Learn more about Lumen's:

#LI-Hybrid

Requisition #: 342130

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Field Technician (RAMSEY, MN, US, 55303)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance copper splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location & Schedule

This is a fulltime position located in Ramsey, MN. Typically Monday through Friday : 8AM - 4:30PM, and also includes a Saturday rotation. May also include nights, weekends, and holidays.

The Main Responsibilities

Perform reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR and T-BERD).
Maintain, troubleshoot, and repair existing copper networks, locating and resolving faults to ensure service continuity.
Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, and networking.
Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Must be able to work varying shifts and hours, including possible mandatory overtime, weekends, and holidays.
May be assigned to work out of town for varying lengths of time.Drive a company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation (DOT) Driver Qualification Regulations, including drug and alcohol testing.
May require a Commercial Driver's License (CDL).
May climb and work at heights exceeding 18 feet (e.g., using ladders, poles, or lift trucks).
May require pole-climbing certification.
When working aloft using ladders or other equipment with weight-capacity ratings, employees must comply with Company safety policies and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, and utility holes).
May perform strenuous physical activities, including lifting and/or moving objects weighing more than 75 pounds.
May perform job duties outdoors in various weather conditions, including extreme heat, extreme cold, and inclement weather.

Compensation

Pay Ranges

Minimum hourly rate: ($16.30)
Maximum hourly rate: ($43.09)

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Network Technician)

#LI-Onsite

Requisition #: 342852

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

FIELD TECHNICIAN III - PUB SEC (HOUSTON, TX, US, 77040)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties), vendor management and PO creation.
Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

5+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices.
Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration).
Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts.
Working Conditions: Work is occasionally performed in building settings. Outdoor work is required in the inspection of buried cable, construction sites, field facilities. Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.
Follow all personal safety policies and procedures.
Posses a valid state vehicle operator's license and a satisfactory driving record in accordance with applicable state law(s) and fleet/vehicle safety program. Follow all company policies regarding motor vehicle usage.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
Performs a wide spectrum of complex assignments requiring alternative analysis, innovation and judgment, while demonstrating excellent interpersonal skills.
Complete installation, decommission and troubleshoot problems of next generation and legacy network equipment and circuits.
Perform underground fiber optic cable locating without error.
Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance of the network, critical infrastructure, and materials management within allocated time and quality parameters.
Must be eligible to obtain a secret security clearance status: TS/SCI w/ Poly

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$71,108 - $94,809 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

What to Expect Next

Requisition #: 342901

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr. Microsoft Alliance Manager (WORKS FROM HOME, WA, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen is seeking a strategic Alliance Manager to lead and grow its Microsoft relationship. This role connects alliance strategy, cloud marketplaces, cybersecurity, and go-to-market execution in support of Lumen’s vision to be the trusted network for AI.The successful candidate will develop joint business plans, build executive relationships, drive revenue growth, and expand Lumen’s presence across strategic partner ecosystems.As the primary Microsoft relationship owner, this leader will align partner priorities with Lumen’s growth strategy, advance co-sell and marketplace motions, and mobilize cross-functional teams to bring joint solutions to market. This position is part of the Strategic Alliances & Marketplace organization within Lumen’s Connected Ecosystem team and serves as the executive-facing liaison to Microsoft.

Location

Preferred candidates reside in California or Washington to support partner engagement and team collaboration.

The Main Responsibilities

Alliance Strategy & Relationship Leadership
Revenue Growth & GTM Execution
Marketplace & Commercial Acceleration
Cross-Functional Program Leadership
Performance Management & Reporting

What We Look For in a Candidate

Fifteen plus years in strategic alliances, partner management, cloud partnerships, ecosystem development, business development, or related roles.
Experience managing hyperscaler or enterprise technology partner relationships, preferably within the Microsoft ecosystem.
Proven success building joint business plans that drive measurable pipeline, bookings, revenue, or marketplace outcomes.
Experience launching or managing transactable offers in cloud marketplaces.
Experience with Microsoft Copilot, cowork agents, or agent-based solutions.
Familiarity with private offers, cloud consumption programs, partner incentives, and joint-solution development.
Knowledge of networking, SaaS, cloud infrastructure, telecommunications, cybersecurity, AI transformation, or agentic commerce.
Bachelor’s degree or equivalent combination of education and experience.

Compensation

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI

$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-remote

#LIPost-KS1

Requisition #: 342777

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr Technical Project Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Technical Project Manager within the GCO Front Door is responsible for leading end‑to‑end presales program execution, governance, and cross‑functional coordination for Hyperscaler deals entering CN Operations. This role ensures that opportunities flowing through the Front Door are executed with discipline, visibility, and alignment across Sales, CN Operations, & Delivery.

The Sr Technical Project Manager drives structured multi‑workstream engagement, manages presales risks and dependencies, and ensures that customer commitments are achievable, governed, and operationally executable prior to deal signature. The role serves as a critical connection point between strategy and execution, protecting delivery outcomes while enabling Sales velocity.

The Main Responsibilities

Program Leadership & Deal Orchestration
- Own the overall presales program lifecycle for assigned Front Door opportunities, from intake through approval and readiness to execute.
- Lead structured deal reviews, working sessions, and leadership checkpoints to align scope, timelines, resourcing, and delivery approach.
- Coordinate across multiple workstreams (delivery, engineering, finance, contract, product, field operations) to ensure cohesive execution
Governance, Risk & Issue Management
- Drive Front Door governance standards to ensure disciplined intake, review, escalation, and decision‑making.
- Identify execution risks, delivery constraints, resourcing gaps, or dependency conflicts early and proactively manage mitigation plans.
- Escalate issues appropriately with clear options, impacts, and recommendations for leadership decision‑making.
- Ensure alignment with CN Project Controls for customer commitments, delivery capabilities, and operational capacity.
Cross‑Functional Leadership & Stakeholder Management
- Partner closely with Sales to support deal progression while maintaining delivery integrity and realistic commitments.
- Collaborate with Operations to align financial assumptions, contract terms, and delivery models.
- Serve as a trusted operational advisor to internal partners, providing clarity, structure, and execution confidence.
- Facilitate communication across the CN Presale Team to ensure transparency and shared understanding of program status and risks.
Process Improvement & Scaling the Front Door
- Contribute to the continuous evolution of the Front Door operating model as deal volume and complexity scale.
- Standardize presales program management artifacts, workflows, and governance practices.
- Identify opportunities to reduce friction, eliminate duplicate handoffs, and improve cycle time without compromising quality.
- Support reporting, dashboards, and leadership visibility into pipeline, capacity, and execution readiness

What We Look For in a Candidate

Required Qualifications:
- Typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree
- Experience leading complex, cross‑functional programs in operational or presales environments
- Demonstrated success managing multiple concurrent initiatives with competing priorities and high stakeholder visibility
- Background working closely with Sales, Operations, Finance, Legal, and Delivery teams
- Familiarity with governance frameworks, intake models, or enterprise operating models is a plus
- Strong program and project management discipline, with the ability to drive structure in ambiguous environments
- Excellent risk, issue, and dependency management skills, with a bias toward proactive mitigation
- Ability to translate complex information into clear, executive‑ready insights
Preferred Qualifications:
- High level of comfort influencing without authority and navigating matrixed organizations
- Clear, confident communicator with the ability to engage both working teams and leaders
- Skilled facilitator of cross‑functional discussions, deal reviews, and decision forums
- Comfortably challenging assumptions and surfacing risks constructively

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342604

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - East Syracuse, NY (EAST SYRACUSE, NY, US, 13057)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: NY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342100

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Technical Project Manager TS/SCI w/ Poly-Public Sector (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion. The position will also be responsible for the tracking of US government accountable property, via both electronic tracking and visits to sites to confirm location of the materials. The role will require the submission of reports to the customer, along with weekly and monthly status updates to teh customer on accountable metrics. The candidate will be the identified as the Responsibility Officer for the program with the customer.

The Main Responsibilities

Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
Track and monitor projects from initiation through completion
Prepare deliverables (e.g., status reports to Government, order information, open issues) - Responsible for inventory and tracking of accountable property items for reporting
Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
Ensure Government commitments and expectations, and project deliverable requirements are met
Promote project management and industry best practices to enhance project success and customer satisfaction
Direct on-time implementation of products and evaluate and maintain progress
Manage resources and processes, and resolve issues to ensure timely delivery
Control installation activities through scope verification, changes, and performance measurements
Monitor progress to ensure critical project targets are met
Identify and anticipate failures and delays based on lessons learned and previous experience
Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
Make recommendations to improve efficiency (schedule and cost)
Evaluate performance measures and direct corrective actions
Develop solutions to meet project milestones
Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
Ensure final documents are complete and delivered as required by the contract
Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
Review and update forecast budgets for program and project related activities
Manage program and project related invoices
Prepare quotes based on pre-established or contract rates
Ensure services are completed and billed according to contractual obligations
Conduct review for completeness and accuracy of services provided and charges listed
Reviews management document deliverables for clarity and completeness
Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
Good communication, organizational, and problem solving skills
Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
Work in a team environment
Some travel may be required

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
Minimum two years of experience; or minimum five years of professional work experience
General experience includes: customer service, project management, network service, and provisioning
US Citizenship required
Candidiate must have hold a clearance with the US Government, at the Top Secret/SCI level, with an active Polygraph.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

Requisition #: 340915

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR INFORMATION SECURITY ENGINEER (MELBOURNE, AU)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Platform Architecture & Engineering

Design and implement MSSP-grade security platform architectures for multi-customer SOC service delivery.
Engineer unified SecOps capabilities across SIEM, XDR, SOAR, EDR, NDR, cloud security, identity security, threat intelligence, ITSM, vulnerability, and exposure management platforms.
Develop reference architectures, integration standards, data flow diagrams, onboarding patterns, and engineering guardrails.

SIEM, Security Data Pipelines & Telemetry

Build and maintain reliable telemetry ingestion using agents, collectors, syslog, CEF/LEEF, APIs, event hubs, forwarders, cloud connectors, custom connectors, OpenTelemetry where applicable.
Develop parsing, normalization, schema mapping, enrichment, routing, filtering, retention, archival, and data quality controls.
Prioritize critical security telemetry across endpoint, identity, cloud, SaaS, email, firewall, proxy, VPN, DNS, server, application, and database sources.
Monitor ingestion health, data volume, parser quality, delayed or missing data, connector failures, duplication, query performance, and storage/licensing usage.

SOAR, Automation & AI-Assisted SecOps

Design and implement SOAR playbooks for enrichment, triage, escalation, evidence collection, notification, reporting, and case management.
Integrate security platforms using REST APIs, webhooks, scripts, connectors, service principals, certificates, managed identities, and secure secrets handling.
Automate repeatable SOC workflows such as phishing triage, suspicious sign-in response, IOC enrichment, endpoint containment support, case creation, and SLA tracking.
Apply human-in-the-loop controls for high-impact response actions

Detection Engineering Enablement

Work with SOC analysts, threat hunters, and detection engineers to deploy, validate, tune, and maintain detection content across SIEM, XDR, EDR, cloud, identity, and network platforms.
Support MITRE ATT&CK-aligned detection coverage, telemetry gap analysis, threat-informed defence, and purple-team validation.
Enable Detection-as-Code practices, including version control, peer review, testing, deployment, rollback, and reusable detection content libraries.

Platform Lifecycle, Patching & Upgrades

Own lifecycle management for SOC platforms, endpoint agents, cloud agents, collectors, forwarders, connectors, integrations, certificates, API credentials, and supporting infrastructure.
Plan and execute agent patching, collector upgrades, connector updates, integration maintenance, and platform version upgrades across SIEM, XDR, SOAR, EDR, NDR, CNAPP, CSPM, vulnerability, and related security platforms.
Perform pre-upgrade assessment, compatibility checks, dependency mapping, change preparation, test planning, rollback planning, maintenance coordination, and stakeholder communication.
Validate post-upgrade functionality for log ingestion, alert generation, dashboards, playbooks, APIs, ticketing workflows, RBAC, etc

Customer Onboarding & Service Transition

Lead technical onboarding for new MSSP customers from discovery and design through integration, testing, acceptance, and SOC handover.
Create onboarding plans, data flow diagrams, collector designs, integration checklists, validation test cases, runbooks, reporting requirements, and acceptance criteria.
Work with customer IT, network, cloud, endpoint, identity, application, compliance, and vendor teams to enable required telemetry and controlled response workflows.

What We Look For in a Candidate

5+ years of cybersecurity engineering, security platform engineering, SOC engineering, security data engineering, or security infrastructure experience.
3+ years of hands-on experience designing, deploying, maintaining, or upgrading SIEM and/or SOAR platforms in an enterprise, MSSP, MDR, SOC, or security consulting environment.
Hands-on experience with at least one major SIEM platform such as Microsoft Sentinel, Splunk, Cortex XSIAM, Google SecOps, FortiSIEM, QRadar, or equivalent.
Hands-on experience with at least one SOAR or automation platform such as Cortex XSOAR, FortiSOAR, Splunk SOAR, Microsoft Sentinel automation, Azure Logic Apps, Google SecOps SOAR, or equivalent.
Experience with agent deployment and patching, collector and forwarder management, connector updates, platform upgrades, change control, rollback planning, and production validation.
Strong understanding of security telemetry across cloud, SaaS, identity, endpoint, network, application, database, and infrastructure environments.
Working knowledge of APIs, scripting, automation, secrets handling, service principals, certificates, secure integration design, and production support practices.
Strong troubleshooting capability across source devices, agents, collectors, network paths, parsers, ingestion pipelines, storage, dashboards, alerts, playbooks, and ticketing integrations.
Ability to produce clear architecture diagrams, technical documentation, runbooks, onboarding artefacts, and stakeholder-ready explanations.

Requisition #: 342749

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

LEAD FIELD TECHNICIAN - PUB SEC (SALT LAKE CITY, UT, US, 84104)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We have an immediate opening for Lead Field Technician. The Lead Field Technicians is required to perform a variety of different functions based on the need of the geographic area. Without direct supervision and utilizing established guidelines, procedures, and/or policies the Lead Field Tech may be responsible to perform all functions required for a Field Tech III. Mentors and provides SME support to team. Reviews the daily workload and will redistribute accordingly to ensure the team operates efficiently and productively. Ability to coach others to achieve successful results. Acts as a team leader, supports various operations initiatives at Division and organization level, may be requested to contribute to process and policy development. Expert knowledge of a specialty in business field and strong business acumen. Applies advanced principles, theories, and concepts and leads team members.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and drive the restoration activities across multiple teams to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Trains and assists other personnel to complete these activities when needed.
Large Netbuild management (PM Duties).
Vendor management.
Responsible for oversight of the asset management processes and replenishment of on-site/truck materials while maintaining budget compliance. Ensures shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Trains and assists other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

7+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices.
Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, SONET/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration).
Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts.
Must demonstrate excellent troubleshooting and organization skills.
Must have PCN skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotation basis on standby, call out, dispatch and overtime are required as dictated by the business.
Valid driver’s license and satisfactory driving record.

Physical Requirements:

Sit, climb, balance, stoop, kneel, crouch, crawl; lift 75 lbs., works in all weather conditions

Education:

Associates degree or equivalent education and relevant experience.7-9 years related experience in specific area or equivalent. May require technical certification.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$73,746 - $98,430 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

What to Expect Next

Requisition #: 342860

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Communications Technician - MN (WACONIA, MN, US, 55387)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Lumen Field Communications Technician, focused on installation and maintenance, you will be responsible for all aspects of cable repair and maintenance both copper and fiber, carrier systems, repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Consideration will be given to individuals with field experience and basic telecom, electrical, low voltage, or HVAC skills and Cable Locating

Location and Schedule

The position is located in the Waconia, MN. area. The typical schedule for this position is 8:00AM - 4:30PM Monday - Friday. After hours and weekends will be on an as needed basis.

The Main Responsibilities

Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
Analyze and troubleshoot basic technical problems or issues.
Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR, Locator, HST3000) and/or coordinate testing of customer lines with the assistance of test center or other designated employees.
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. and perform specified work.
Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating customers service needs in addition to recognizing and suggesting additional/alternative service as appropriate.
Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$61,047 - $81,396 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

Requisition #: 342191

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Implementation (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Direct and lead team of highly technical individual contributors who manage the design, development and implementation of IP & Voice engineering projects and initiatives
Manage team responsible for creating MOPs & configurations, and for testing & turning up equipment for IP & Voice deployments
Manage and assure adherence to budgets, project schedules, work plans and performance requirements
Establish, implement, and maintain administrative and technical procedures to ensure projects are completed in an efficient and cost effective manner within allocated budget and accounting guidelines
Exercise financial controls within company financial systems, including review/approval of projects, purchase requisitions, and oversight of approved contractors
Collaborate with Architecture & Engineering and IP & Voice Ops on architectural and configuration changes and improvements
Collaborate with our vendors on new platforms and technologies
Involved in developing and improving Lumen polices in design, planning and development of new advanced data, cloud, and voice technologies
Manage and drive network transformation
Manage multiple large complex projects and initiatives that require cross-organizational coordination to achieve organizational goals
Effectively communicate with all levels of the organization
Facilitate, delegate, and lead cross-functional teaming to drive transformational change across multiple disciplines and functional organizations to improve processes, workflows and streamlining of functions
Motivate and cultivates employee development through empowerment, driving a “culture of learning”, and actively engaging in employee’s development opportunities
Develop and communicate vision to drive improved employee engagement and organizational results
Other duties as assigned

Location and Schedule

This is a full time work from home position. The typical schedule is 8am-5pm Monday-Friday.

The Main Responsibilities

Monitor key facets of group performance against KPIs
Distribute incoming work requests among team to ensure efficiency and quality
Provide supplemental operational support on escalated needs, such as driving problem issues with stakeholders and layers of management
Representing functional teams to internal and external customers on status of current work
Ensure incoming deployment projects meet A&E standards and guidelines

What We Look For in a Candidate

Strong knowledge of Lumen’s IP networks including architecture, platforms, systems, and implementation processes

Provide routine directional guidance and performance feedback collectively and individually
Collaborate with peers and partner organizations
Evaluate relative performance among team members at key milestones, such as mid-year and end-of-year

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342980

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

FIELD TECHNICIAN III - PUB SEC (WORKS FROM HOME, SC, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties), vendor management and PO creation.
Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

5+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices.
Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration).
Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts.
Working Conditions: Work is occasionally performed in building settings. Outdoor work is required in the inspection of buried cable, construction sites, field facilities. Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.
Follow all personal safety policies and procedures.
Posses a valid state vehicle operator's license and a satisfactory driving record in accordance with applicable state law(s) and fleet/vehicle safety program. Follow all company policies regarding motor vehicle usage.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
Performs a wide spectrum of complex assignments requiring alternative analysis, innovation and judgment, while demonstrating excellent interpersonal skills.
Complete installation, decommission and troubleshoot problems of next generation and legacy network equipment and circuits.
Perform underground fiber optic cable locating without error.
Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance of the network, critical infrastructure, and materials management within allocated time and quality parameters.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$64,668 - $86,190 in these states: SC

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 342910

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

LEAD IT SYSTEMS ENGINEER - PUB SEC (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As an integral member of the Tier2 Operations & Implementations group, the IT Systems Engineer III (Lead Engineer) provides advanced Tier2 support of a nationwide diverse fiber optic OTN/DWDM transport backbone as well as two (2) geographically separated Network Operation Centers (NOC). The Lead Engineer serves as the NOC primary point of contact (POC) for problem escalations to include trouble shooting network devices, tools, and data services. The Lead Engineer will interact with Network Provisioners, IP Engineers and/or equipment vendors to identify and resolve escalated troubles. The Lead Engineer is expected to provide accurate documentation such as SOPs, Test Plans, Implementation Plans, Training Modules, Reports and Project Narratives. The position requires high level skills in Layers 1,2,3 inter-dependences and Transport proficiency.

The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.

The Main Responsibilities

•   Serve as the first level of escalation to NOC personnel on network issues.
•   Serves as technical POC and Lead for IP network devices configurations, and Test & Turn-Up of network nodes and devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
•   Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
•   Provide technical guidance, direction, and training to junior technicians on IP technology
•   Provide technical input to operational documentations and SOP for IP and NM discipline supporting the NOC
•   Create SOP and MOP technical operational documentation for Transport discipline supporting the NOC. Create project Implementation Plans, Test Plans and Request For Change documents.
•   Create and maintain IP Network design Diagrams, IP schemes, and other supporting documentation. Review and provide feedback or updates to network as-built, Engineering Development Plans (EDP), and configuration management drawings
•   Responsible for all IP and network management applications associated with the IP platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment
•   Troubleshoot, identify, and resolve logical & physical network issues and identify problem trends and systemic issues before Tier III elevation
•   Provide training, technical guidance and direction as needed
•   Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment. The ITSE II interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
•   Serves as technical POC for Operation and Implementations Test & Turn-Up projects involving network management and IP network devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
•   Write Test & Turn-up (TTU) & Method of Procedure (MOP) for subtending devices
•   Implement IP network device TTU projects which does require after hours onsite support
•   Administration of SolarWinds for monitoring, STIG compliancy checks, and firmware upgrades
•   On-call support of 24x7 network operations
•   15% travel can be expected

What We Look For in a Candidate

•   This position requires a Top Secret/SCI clearance
•   Individual is required commitment to keep up with the high demand of the position
•   Firm knowledge of IP technology.
•   Demonstrates a high-level of proficiency in IP technical discipline. Able to operate and accomplish technical task with minimum guidance. Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
•   Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar, SNMP managers is required.
•   ITSE II is expected to have working knowledge for layer 2, 3, and 4 data networking.
•   Bachelor’s degree or equivalent experience in an Information Technology field and at least six years of experience in a network management environment
•   Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.
•   JNCIA or CCNA certification is required; working to progress for completion of CCNP certification or equivalent.
•   Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$150,364 - $180,152 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

What to Expect Next

Requisition #: 342159

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Raleigh, NC (RALEIGH, NC, US, 27616)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$42,975 - $57,299 in these states: NC

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342106

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (MINNEAPOLIS, MN, US, 55410)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a fulltime position located in Minneapolis, MN. Typically Monday through Friday : 8AM - 4:30PM, and also includes a Saturday rotation. May also include nights, weekends, and holidays.

The Main Responsibilities

• Install, splice, and test fiber optic and copper cables for projects, maintenance, and emergency repairs.
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
Depending on the location, pole climbing certification may be required.

Compensation

Pay Ranges

Minimum hourly rate: $16.30
Maximum hourly rate: $43.09

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Network Technician)

#LI-Onsite #LI-CS2

Requisition #: 342089

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Telecommunications Technician (TILLAMOOK, OR, US, 97141)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities.

Location and Schedule

This is a full-time position located in Tillamook, OR. The schedule is Monday - Friday, 8am - 4:30pm

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.65
Maximum hourly rate: $35.82

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Customer SVC Tech)

#LI-CS2

#LI-Onsite

Requisition #: 341319

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

PRINCIPAL TECHNOLOGY ARCHITECT (SINGAPORE, SG, 369522)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Principal Technology Architect (Security) provides Top in Class Solution Architecture support for cybersecurity solutions and services. They are the customer’s trusted advisor whom will be responsible for architecting and designing solution that will deliver the outcomes and achieves the customer’s business needs and objectives.
The Principal Technology Architect (Security) is responsible to provide consultative technical expertise throughout the sales cycle which includes the preparation and presentation of designs, bids, and proposals.

Position Objectives:

Thought Leadership: Function as thought leader in Security - can demonstrate industry segment knowledge on how technology can meet real world customers’ needs and challenges
Driving Revenue Growth: Increase sales and adoption of Lumen's Advanced MDR services by effectively designing and presenting compelling security solutions to prospective and existing customers.
Expanding Market Reach: Contribute to the expansion of Lumen's market share in the Advanced MDR space by developing and promoting innovative solutions that address evolving customer needs, particularly in OT and cloud security.
Ensuring Customer Satisfaction: Deliver exceptional customer experiences by providing expert guidance, tailored solutions, and seamless post-sales support.
Strengthening Lumen's Expertise: Contribute to the enhancement of Lumen's Advanced MDR service offerings and internal knowledge base by staying abreast of industry trends, best practices, and emerging technologies.
Promoting Collaboration and Efficiency: Foster a collaborative environment with internal teams (sales, product management, marketing) to ensure alignment and drive continuous improvement in solution development and delivery.

The Main Responsibilities

Pre-sales Engagement:

Lead consultative engagements with prospective and existing customers to understand their security needs and challenges.
Design and propose Lumen’s Advanced MDR or other security services from our portfolio, incorporating threat intelligence, vulnerability management, incident response, and other relevant security services.
Develop and deliver persuasive and compelling presentations, proposals, and solution documentation that clearly articulate the value proposition of our services, in a professional and engaging manner.
Collaborate with sales teams to qualify opportunities and drive successful outcomes.
Effectively communicate Lumen's technical capabilities to customers, aligning their expectations with our offerings and roadmaps.
Develop strong relationships with customers and internal sales teams to drive opportunities to closure and exceed sales targets.

Solution Design:

Translate customer requirements into detailed technical designs for Advanced MDR deployments, considering factors such as network architecture, technology stack, compliance requirements, and industry best practices.
Define integration points with existing customer security infrastructure and tools.
Contribute to the development and enhancement of our service offerings by providing feedback of market or industry trends to our Product team, as continuous improvement.
Stay abreast of emerging security threats and technologies to ensure solutions remain relevant and effective.
Develop comprehensive security solutions by integrating Lumen's diverse offerings (network, cloud, etc.) to address customer needs end-to-end.
Provide post-sales technical support, including documentation and diagrams, to ensure smooth implementation and customer satisfaction.

Technical Expertise:

Provide technical guidance and support to customers throughout the sales and onboarding process.
Participate in security assessments and workshops to identify vulnerabilities and recommend mitigation strategies.
Contribute to the development of knowledge base articles, white papers, and other technical documentation.
Field technical questions from prospects and customers.
Collaborate with Product Management and Marketing to provide technical expertise and translate customer feedback into product enhancements.

What We Look For in a Candidate

Complete understanding of the sales process.
Good face-face customer interaction skills.
Excellent interpersonal, and communication skills (oral, written and presentation)
Excellent organizational skills - able to work on multiple opportunities for multiple Clients simultaneously.
Experience performing needs assessments, and making recommendations based on the discovered need
Establishing and maintaining key relationships at senior levels within customer organizations to develop & close deals
Generate and share insights from customer engagement sessions to distil customer business needs, strategize on potential opportunities/offerings and collaborate with
Product teams to develop compelling and repeatable client propositions
Formulating, implementing and managing strategic engagement plans for each opportunity including deal structuring ideas and proposal storylines/pitches for sharing across internal stakeholders
Negotiating major complex deals, in particular providing the technical support in developing a fit-for-purpose solution based on repeatable modules that can be delivered within commercial construct
Coordinating and working in a complex matrix environment to establish balance of solution and commercial outcome both internally and with customers
Being accountable for deal Business Cases for internal approvals
Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
Ability and willingness to share knowledge and expertise among various organizations within the company
Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer
Ability to work in a team environment and demonstrate strong problem solving skills
Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines
Experience: 6+ years of experience in cybersecurity, with a focus on SOC/MSS/MDR services design and implementation.

Domain Knowledge:

Strong understanding of security principles, frameworks, and best practices (e.g., NIST, ISO 27001).
In-depth knowledge of security technologies, including SIEM, EDR, firewalls, intrusion detection/prevention systems, and vulnerability scanners.
Hands-on experience with cloud security platforms (e.g., AWS, Azure, GCP).
Familiarity with OT security concepts and technologies.

Skills:

Excellent communication, presentation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Proven ability to manage multiple projects and prioritize tasks effectively.

Bonus Points:

Relevant industry certifications (e.g., CISSP, CISM, GIAC).
Experience with scripting or programming languages.
Knowledge of threat hunting methodologies and techniques.
Bachelor’s degree in Engineering / Computer Science

Requisition #: 342893

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR SPECIALIZED SALES-SECURITY (NEW YORK, NY, US, 10119)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Sr. Security Sales Specialist role will report into our Large Enterprise Strategic Security Sales Team. Sr. Security Sales Specialist is:

Responsible for driving revenue into large strategic customers and evangelizing Lumen’s Security Strategy
Role will conduct meetings with CISO-level resources to align Lumen’s security and AI Security portfolio to the customers security program
Will lead strategic deals and ecosystem teams on complex projects
Will be involved in social media, speaking engagements, Webinars and Podcast
Will be seen as a Leader within Lumen and the Security industry for emerging security technologies, AI Security and services
Expected to drive revenue and a large funnel based on consultative selling and solution development

The Main Responsibilities

Lead and Drive Lumen’s Security Services into Large Enterprise Customers
Utilizes functional uses cases across, NAO, Product, Sales, IT and Finance, establishes the vision and strategic direction for assigned units, and leads the development and implementation of strategic plans, process, and organizational initiatives
Maintains collaborative relationships with key departments in the Company to align strategies and coordinate tactics cross-functionally within NA Operations
Develops and manages relationships with acquired and/or existing customers to attain additional business and retain existing revenue
Develop action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts

What We Look For in a Candidate

Experience in Security Sales and/or Information Technology 10+ years of relevant job experience with similar essential duties.
Must hold Industry Certifications like CISSP, CORE and etc.
Strong Managed Security, Outsourced SOC and Threat Intelligence Background
Driver’s license may be required. Must be willing to travel up to 50% Attention to detail with good organizational capabilities and ability to prioritize with good time management skills
Experience in strategic, technical, and business communications application sales
Must have strong communication skills and proficiency in selling to the close

Preferred

MBA or related graduate degree preferred Business/financial background is helpful
Experience is consultative sales techniques and account planning

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$148,441 - $197,921 in these states: NY, NJ and VA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

Requisition #: 343112

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

DIR SALES I (SINGAPORE, SG, 369522)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Manage a team of sales professionals in ASEAN and provide leadership to drive new business and manage existing customers. Drives business development activities for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of new businesses in the region. Plans, organizes, leads and controls balanced sales growth, continued account penetration and customer satisfaction on a long-term multi-year focus.

The Main Responsibilities

Builds a high-performance sales & pre-sales team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take appropriate actions
Accountable for the maintenance, growth and increased profitability of existing accounts and the strategic direction of assigned accounts. Directs strategic, customer specific initiatives, which deliver "value added" services through the execution of customer specific account development plans
Provides weekly accurate sales forecasts to management based on accurate & up-to-date SFDC information and one-on-one reviews of these opportunities with his/her team
Develops and maintains strong relationships with customers at decision-making levels. Defines and executes sales strategies, and communicates clearly and concisely through professional presentations
Leads sales and knowledge presentations for key customers and prospects. Maintains an expert knowledge of the customer's business products and services
Drives business strategies to identify potential customers and penetrate new market opportunities the region
Delivers accurate weekly forecast to the sales management and be responsible for accurate SFDC reporting, cleanup, and resolution of outstanding sales, revenue, and billing
Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration
Facilitates good internal relationships among internal customers at all levels across the region to build a cohesive team to ensure targets are achieved

What We Look For in a Candidate

Bachelor’s Degree in Business/ Marketing or Computer Sciences discipline (MBA preferred but not mandatory)
At-least 15 years of relevant experience with at least 7 years of people management experience
Experience in managing high-performance sales teams in similar industries and geographies (ASEAN experience is mandatory, international or other geographic experience would be an added-advantage)
Must have extensive knowledge of the IT industry (preference would be given for experience in Network, Cloud Services and/or Managed Services and/or CyberSecurity Services,)
Ability to leverage or develop strong relations with customers at decision-making levels
Must be able to define and execute sales strategies and communicate clearly and concisely through professional presentations
Must show demonstrated success in dealing with large complex accounts, have a history of running and managing groups/accounts and not only thrive on changes, but drive it as well.
Must be result-oriented and have a proven track record showing high leadership qualities.
Must be able to work productively in a matrix team environment.
Must be well-organized, able to change focus and reassess priorities quickly
Must be possess excellent influencing and negotiation skills
Needs a financial understanding of Total Cost of Ownership model
Highly effective verbal and written communication skills, including an energetic, enthusiastic, and compelling sales presence
Viewed as a Trusted Advisor by their customers
Operates at the executive level consistently
Flexible and open to business travel
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint

Compensation

Requisition #: 342892

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior IT Systems Engineer - Public Sector (WORKS FROM HOME, TX, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior IT Systems Engineer provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.
The Senior IT Systems Engineer provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.

The Main Responsibilities

Perform Transport Network Management functions in engineering and operations environment; operates as a technical SME. Work Tier-2 trouble escalations for SONET, OTN, and DWDM troubles. Trouble shoot and coordinate Tier-2 Network Implementations projects; services as technical POC for service Provisioning, configurations, and Test and Turn-up processes. Interface with Lead Engineers with network requirements and designs. Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices. Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC. Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings.
Perform Transport Network Management functions in engineering and operations environment; operates as a technical SME.
Work Tier-2 trouble escalations for SONET, OTN, and DWDM troubles.
Trouble shoot and coordinate Tier-2 Network Implementations projects; services as technical POC for service Provisioning, configurations, and Test and Turn-up processes. Interface with Lead Engineers with network requirements and designs.
Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices.
Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC.
Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings.

What We Look For in a Candidate

Requires a Top Secret/SCI clearance. On-call after hours/on-call support as required. Expected to work in a shift environment in support of 24x7 operations. Up to 10% travel can be expected. Must have technical skills and experience in the OTN/SONET/DWDM profession. Operate and accomplish technical tasks with minimum guidance. Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required. Preferred Qualifications: Bachelor’s degree or equivalent experience in an Information Technology field. At least 5 years of experience in a network management environment. Demonstrates a high level of proficiency in the OTN/SONET/DWDM profession and is required. Expertise in the uses of network management protocols, tools and products such as One Control, MCP, DNA, TNMS, Remedy. Fluent in the use of Microsoft Office tools to include Outlook, Excel, Word, PowerPoint, and Visio. Ciena OC-A certification is preferred. High level knowledge of DWDM, SONET, OTN, and TDM technology.
On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 10% travel can be expected.
Must have technical skills and experience in the OTN/SONET/DWDM profession.
Operate and accomplish technical tasks with minimum guidance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$93,092 - $124,122 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 343110

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

ACCOUNT DIRECTOR II (Chai Wan, HK)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Responsible for managing business development activities for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of new business. Accountable for the coordination and strategy on assigned key account(s). Responsible for the overall development and implementation of the account plan.

The Main Responsibilities

Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts
Broadens and deepens existing customer relationships in order to gain strategic positioning as well as retain existing revenue and attain additional business.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Drives account management responsibilities including solution creation, solution offering, configuration management, order issuance, service delivery, service management, and revenue recognition. Demonstrates a balance of strategic and tactical thought leadership.
Collaborate with eco system, for example, customer services, pre-sales engineers, services delivery, to ensure proper customer life cycle management and high customer satisfaction.
Partner with customer relationship manager and network acquisition team to formulate/package solutions, understand market dynamic to achieve healthy bilaterial business relationship with selected strategic partners.

What We Look For in a Candidate

Bachelor’s degree in Business
+7 years solid and relevant sales experience in Global Carriers
Knowledge and understanding of the telecom industry's competitive landscape
Experience with Salesforce.com preferred
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Requires at least 50% or more of time conducting sales activities outside of the office.
Willingness to work in different time zones and collaborate with global ecosystems.
Understand and embrace cultural differences
Able to work independently but also be a good team player

Compensation

What to Expect Next

Requisition #: 342519

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director II- Large Enterprise (WORKS FROM HOME, VA, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Requires at least 50% or more of time conducting sales activities outside of the office.

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges

$120,617 - $160,812 in these states: VA

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 342744

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr IT Systems Engineer - PUB SEC (SAN ANTONIO, TX, US, 78207)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Requires a Top Secret/SCI clearance.

The Main Responsibilities

Serves as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to escalated problems.
Operates as network technical lead on internet protocol (IP) and network management (NM) activities and serve as the first level of escalation to Tier I NOC personnel on network issues.
Troubleshoot, identify, and resolve logical and physical network issues and identify problem trends and systemic issues before Tier III elevation
Each discipline focuses on resolving day-to-day incidents and elevate systemic issues
Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
Provide technical input to operational documentations and standard operating procedures (SOP) for IP and NM discipline supporting the NOC
Maintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentations
Provide technical guidance and direction to junior technicians
Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment.
Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
Assist TTU/MOP for subtending devices and conduct turn-up activities for routing/switching platforms and some optical transport platforms
Administration of network management applications such as SolarWinds for monitoring, Security Technical Implementation Guides (STIG) compliancy checks, and firmware upgrades

What We Look For in a Candidate

Basic Qualifications:

On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations.
Able to operate and accomplish technical task with minimum guidance.
Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
Requires fluent understanding of Layers 1/2/3 inter-dependences and IP proficiency.
Simple Network Management Protocol (SNMP) is required.
Requires a Top Secret/SCI clearance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Preferred Qualifications:

Bachelor’s degree or equivalent experience in an Information Technology field.
At least 7 years of experience in a network management environment.
Demonstrates a high-level of proficiency in IP technical discipline.
Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar.
Working knowledge for layer 2, 3, and 4 data networking.
JNCIA or CCNA is preferred
Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)
Some knowledge and experience with optical transport technology is preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Ops Engineer II - Phoenix, AZ, Los Angeles, CA, Dallas, TX, Denver, CO (DENVER, CO, US, 80239)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Provides 24x7x365 Tier II Disaster Recovery support for telecom critical infrastructure and network facilities, including AC/DC power systems, generators, ATS, UPS, batteries, HVAC, fire protection, grounding, and building systems. Delivers technical troubleshooting, site readiness oversight, capacity management, preventive maintenance support, and emergency response coordination to ensure network reliability, resiliency, and operational efficiency.

Supports telecom disaster recovery operations, business continuity planning, deployment management, inventory tracking, training, automation initiatives, driving visibility and safety programs, non-storm operational activities, and BCM partnerships focused on continuous improvement.

May be required to participate in on-call rotations, work extended hours, nights, weekends, holidays, and varying shifts, and respond to emergencies in all weather conditions. Ability to travel on short notice and provide on-site support during disaster events, network outages, and critical infrastructure failures.

Location

Work Location: Phoenix, AZ, Denver, CO, Dallas, TX, Los Angeles, CA

The Main Responsibilities

-Provide Tier II technical support and guidance to field operations during routine and emergency events.

-Maintain site readiness by identifying, prioritizing, and escalating critical infrastructure deficiencies.

-Support capital replacement planning for aging or at-risk infrastructure.

-Serve as a subject matter expert for cross-functional projects and technical initiatives.

-Lead or support telecom Disaster Recovery events, including hurricanes, wildfires, severe weather, and other natural or man-made events that impact network operations, facilities, and critical infrastructure

-Develop and maintain disaster recovery, business continuity, and operational readiness plans.

-Assist with development of tools, automation, dashboards, and processes that improve incident management and operational visibility.

-Manage disaster recovery equipment inventory, deployment, and post-event accountability.

-Support preventive maintenance programs, site capacity planning, and infrastructure lifecycle management.

-Ensure critical infrastructure data is accurate and aligned with BCM requirements.

-Train field technicians on preventive maintenance, troubleshooting, safety, and operational best practices.

-Partner with BCM, engineering, operations, and vendors to enhance network resiliency and drive continuous improvement.

What We Look For in a Candidate

-5+ years of experience supporting telecom critical infrastructure, AC/DC power systems, and facility operations.

-Strong leadership, troubleshooting, project management, and emergency response skills.

-Ability to lead vendors, contractors, and cross-functional teams during complex incidents and projects.

-Effective verbal and written communication skills.

-Strong computer, data analysis, and technical documentation skills.

-Ability to travel on short notice and respond to emergency situations.

-Willingness to work on-call schedules, extended hours, varying shifts, and in adverse weather conditions during emergency events.

-Valid driver's license with a satisfactory driving record.

-Proven ability to mentor and guide team members while maintaining strong customer and stakeholder relationships.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342843

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR LEAD MARKETING MANAGER (TOKYO, JP, 1056217)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Main Responsibilities

Collaborate closely with Japan Sales, APAC Marketing, Product, and cross-functional stakeholders to align marketing activities with local business priorities and regional go-to-market plans.
Develop and execute integrated demand generation programs across physical and digital channels to drive awareness, engagement, qualified leads, and pipeline contribution in the Japan market.
Partner with Sales to identify target accounts, support account-based marketing initiatives, and improve conversion from marketing activities to sales opportunities.
Manage localization of global and regional marketing content, including messaging, campaign assets, presentations, and customer-facing materials, to ensure relevance for Japanese enterprise customers.
Monitor market trends, customer needs, competitive activity, and campaign performance to recommend improvements and optimize marketing effectiveness.
Prepare regular updates and performance reports for Japan and APAC leadership, including campaign outcomes, pipeline impact, budget utilization, and key risks or opportunities.
Track KPIs and refine marketing strategies using data, analytics, and market insights
Be a strong advocate for the Japan market, able to represent local priorities effectively and secure the attention, support, and resources needed from the broader marketing organisation.
Be highly collaborative, building strong relationships with Japan Sales, Presales, Product teams, and the wider APAC organisation.
Another duty is required.

What We Look For in a Candidate

Demonstrate sound judgement and prioritisation, focusing resources on the initiatives that will have the greatest business impact.
Have strong digital marketing expertise and be able to lead, optimise, and scale digital programs that drive measurable results in Japan.
Be proactive, resourceful, and self-reliant, identifying opportunities, recommending new initiatives, and driving them forward with minimal dependency on others.
Work with agility and flexibility, increasing investment in activities that are delivering results while adjusting or reducing effort where outcomes are not meeting expectations.
Communicate effectively, be receptive to feedback, and navigate differing viewpoints constructively.
Balance both short-term execution and long-term growth, establishing scalable processes and continuously optimising them for greater impact.
Bring broad, end-to-end marketing experience, ideally gained in a startup or scale-up environment where they have owned multiple aspects of marketing.
Build positive relationships across the team, take pride in their work, and represent Japan professionally through internal communications and presentations.
Have a strong understanding of Japanese business culture, local regulations, and the expectations of Japanese enterprises.

What We Look for in a Candidate:

5+ years’ Enterprise B2B experience in Regional Marketing in Japan
Experience in Telecom/ Cybersecurity/ Service provider segment preferred
Strong experience of running Marketing campaigns
Good writing and verbal communications skills
Business-level English proficiency required; native or fluent Japanese required.

Requisition #: 342878

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - FL (MIAMI, FL, US, 33127)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342115

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Principal Software Development Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the ServiceNow platform.

Location

This is a remote opportunity for candidates located anywhere in the U.S.

The Main Responsibilities

Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture.
- Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow.
- Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
Debug and optimize integrations for performance, stability, and maintainability.

What We Look For in a Candidate

8+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
Proficiency in JavaScript and ServiceNow's scoped applications.
Experience with MID Server setup and configuration.
In-depth understanding of ServiceNow’s data models and CMDB.
Experience with the SN CSM application/module
Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
Must have the ability to obtain Security Clearance

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 342996

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

ACCOUNT DIRECTOR II (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Works closely and collaboratively with the regional team members to identify and develop sales opportunities, provide product solutions, ensure customer satisfaction, and maintains positive ongoing relationships within the customers/prospect to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the development, implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers HQ and/or decision making executives in Singapore or SEA in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue.
Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning new high value and strategic enterprise customers to achieve targets
Channel partner network and management in the region.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company’s entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
To manage internal sales business management responsibilities including sales opportunity forecasting, reporting, account reviews and opportunity management.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Be a subject matter champion in Managed Security or Cloud Transformation or Adaptive Networks. Candidates must have a minimum of 2 subjects.

What We Look For in a Candidate

Basic Qualifications:

10+ years of industry sales experience.
Minimum skills required to perform in this role.

Preferred Experience

Experience: 10+ yrs industry specific sales experience. Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months.
To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of managed services.
Ability to open doors with Senior Executives/CXO in the South East Asia market
Applying business and commercial fundamentals and success criteria to inform planning and decision making
Knowledge and understanding of the technology (network, cloud, cybersecurity) industry's competitive landscape.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Requires at least 50% or more of time conducting sales activities outside of the office.

Compensation

What to Expect Next

Requisition #: 342112

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - MN (MINNEAPOLIS, MN, US, 55402)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$42,975 - $57,299 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342498

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Customer Data Technician-CWA (BISMARCK, ND, US, 58501)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Are you willing to learn new technologies, provide friendly and knowledgeable solutions to our customers? Join our team as a Technician providing excellence in servicing the customer, selling our products and integrated communications services. What are the advantages to joining our dynamic technical team? Here are just a few - paid training, tuition assistance available, tools, test equipment and a company vehicle you will need to perform your job as well as you will have rapid progressive earning potential and advancement opportunities.

Location and Schedule

This is a full time position, located in BISMARCK, ND. The typical work schedule is Monday through Friday, with a Saturday rotation. May also include nights, weekends, holidays, and overtime.

The Main Responsibilities

Major Responsibilities of the Position:

Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; perform testing with the applicable testing centers and conduct final acceptance testing with the customer to ensure ready for service.
Troubleshoot customer circuits, network components, and infrastructure from the customerâs premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computer to option higher-level electronic systems and applications, and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.
Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
Install computer interface cards in customer-owned equipment (laptop and desktop computers).
Successfully option/configure customerâs computer hardware and software and install modems.
May reimage PCs and restore hard drives, as well as troubleshoot and repair data terminals and peripheral equipment (e.g., printers).
May manage/assign hardware and/or software assets/requests/ licenses, considering warranty and other information as necessary.
Review, analyze, update, and interpretwork orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
Verify critical dates (in particular plant test date), commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications.
Per customer-initiated order/request, may perform pre-survey to determine availability of equipment and facilities and pretest circuits to ensure that conditioning requirements are met.
In addition, review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
Interact with customers professionally and courteously.
Discuss service and equipment with customer.
Perform specified work.
Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
Identify/explore additional revenue generation opportunities.
Contact control and/or dispatch centers or other designated employees during tour for other assignments or jeopardy resolutions.
Provide information needed to close out work orders or trouble reports by indicating type of work performed, time and material charges, exception codes, field reporting codes and/or other related information.
Use computer or other device to interface with company systems and complete daily workload.
Work with telecom color-coded wires and cables.

What We Look For in a Candidate

Work Environment:

Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Requires a valid state driverâs license and a satisfactory driving record.
Wear safety glasses, hard hat, appropriate safe clothing and follow established safety practices and procedures.
Wear attire that is appropriate for effective interaction with customers.
Work independently with minimal or no supervision.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Training Required in Title:

Pass/Fail training may be required.

Occupational Job information/Requirements:

Job Group: OCA
Job Code:58
Wage Scale: 1
Time-in-title / Location: 30/18
Job Performance and Attendance Record: Satisfactory performance and attendance in present job.

Compensation

Pay Ranges

Minimum hourly rate: $16.12
Maximum hourly rate: $44.48

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see APPLICABLE JOB TITLE)

#LI-Onsite

Requisition #: 342537

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Lead Threat Analyst (Black Lotus Labs) (WORKS FROM HOME, MD, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Black Lotus Labs has an opening for a Senior Lead Security Engineer that will leverage Lumen’s unique visibility to hunt, investigate, and scale discovery of evolving malicious threats, provide mission-relevant intelligence, and support mitigations on large networks. Our global visibility into one of the world’s largest and most interconnected IP backbones, combined with our computing cluster and analytic platforms, presents exciting opportunities to integrate machine learning, graph analytics, automation, and approved AI-enabled tools as we find new ways to hunt for threats across the internet. Black Lotus Labs has detected and disrupted key evolving threats at an internet scale for years.

This position will work alongside Black Lotus Labs advanced security researchers, data engineers, malware reverse engineers, data scientists, and our customers to tackle evolving threats accelerated by technologies like our Hadoop ecosystem (HBase, HDFS, Spark, Kafka, AirFlow), Elasticsearch and Redis clusters, Docker using Docker Swarm, malware environment, a network of honeypots, and modern AI-assisted research and development capabilities.
This is a close-knit, experienced, amazingly smart team that you can be a part of and help build out. This is a remote/work-from-home opening with requirements for in person collaboration at the customer site as needed in Annapolis Junction, Maryland.

This position requires an active TS/SCI security clearance w/ CI Poly.

Location

This is a hybrid position with customer travel in the MD area approximately 1 to 2 times per week.

The Main Responsibilities

Research latest threat attacker tools, techniques, and procedures (TTPs) with a goal of automating detection.
Work with cyber operators, when requested, to conduct in-depth investigations on cyber threat activity and provide mitigation guidance.
Automate investigations through Python scripting and data analysis using visualization in Jupyter Notebooks and Grafana
Build and maintain trust relationships with other intelligence teams, law enforcement, and other outside groups.
Support customer RFIs on incidents and emerging threats.
Use approved AI-enabled tools to accelerate research, coding, data exploration, documentation, and knowledge discovery while validating outputs through independent analytical judgment.
Develop repeatable workflows that combine analyst expertise, automation, and AI-assisted capabilities to improve investigative efficiency and analytical quality.

What We Look For in a Candidate

Candidates must effectively communicate complex domain-specific concepts, ensuring clarity for both technical and non-technical audiences.
Familiarity with adversary capabilities, infrastructure, and techniques that can be applied in collaboration with supporting teams and partners to discover, track, and defend against the adversaries aggression towards customer networks.
Experience using OSINT methods for investigation, including discovering novel threats in malware repositories.
Scripting experience with Python and familiarity with distributed computing.
Extensive experience hunting threat actors and developing algorithms and techniques to identify new threats from large data sets.
Deep knowledge of network-based threats and identifying behaviors without attack payloads.
Strong analytical thinking and ability to quickly pick up new methods, tools and programming languages.
User-level experience in a Unix-based environment.
Familiarity with extracting data through SQL.
Strong writing skills to assist in sharing our knowledge with the public.
Demonstrable knowledge of several of the following areas: cybersecurity concepts, network protocols, firewalls, IDS/IPS systems, cyber threat hunting, malware analysis tools and techniques, cyber threat intelligence, common threat actor TTPs, application security concepts, cloud security fundamentals.
Ability to rapidly develop proficiency in unfamiliar technical domains through foundational analytical skills, self-directed learning, and effective use of AI-assisted research and problem-solving tools.
Ability to use AI-enabled tools responsibly to augment technical research, analysis, coding, documentation, and report development while maintaining professional skepticism and analytical rigor.
Ability to evaluate, challenge, and validate AI-generated outputs before using them in customer-facing analysis, findings, or recommendations.

Well experienced candidates may also have the following skills:

Previous work experience with Department of Defense (DoD), Intelligence Community, or other government agencies (e.g., DHS, DOE, VA, etc.)
Experience with Spark and distributed computing
Experience developing automation and analysis in Python-based environments.
Ability to work with others in providing direction and assisting in learning new topics.
Experience using generative AI, AI-assisted coding, retrieval-augmented analysis, or agent-based workflows in cyber research, threat hunting, or intelligence production.

Preferred:

Proficient in analyzing NetFlow data to identify unusual patterns and potential security threats.
Interest in conducting trend analysis to uncover patterns and emerging threats, enabling proactive defense strategies.
Demonstrated ability to responsibly leverage AI-enabled tools within a regulated or mission-focused environment while maintaining data protection requirements, analytical integrity, and human accountability for findings and recommendations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342896

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR IT SYSTEMS ENGINEER - PUB SEC (WORKS FROM HOME, TX, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Perform Transport Network Management functions in engineering and operations environment; operates as a technical SME.
Work Tier-2 trouble escalations for SONET, OTN, and DWDM troubles.
Trouble shoot and coordinate Tier-2 Network Implementations projects; services as technical POC for service Provisioning, configurations, and Test and Turn-up processes. Interface with Lead Engineers with network requirements and designs.
Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices.
Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC.
Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings.

What We Look For in a Candidate

Basic Qualifications:

Requires a Top Secret/SCI clearance.

On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 10% travel can be expected.
Must have technical skills and experience in the OTN/SONET/DWDM profession.
Operate and accomplish technical tasks with minimum guidance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Preferred Qualifications:

Bachelor’s degree or equivalent experience in an Information Technology field.
At least 5 years of experience in a network management environment.
Demonstrates a high level of proficiency in the OTN/SONET/DWDM profession and is required.
Expertise in the uses of network management protocols, tools and products such as One Control, MCP, DNA, TNMS, Remedy.
Fluent in the use of Microsoft Office tools to include Outlook, Excel, Word, PowerPoint, and Visio.
Ciena OC-A certification is preferred.
High level knowledge of DWDM, SONET, OTN, and TDM technology.

Compensation

Location Based Pay Ranges

$88,860 - $118,480 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 342493

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Field Operations Engineer - Dallas, TX (DALLAS, TX, US, 75247)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Responsible for providing 24x7x365 Tier III technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.

Location

Work Location : Dallas, TX

The Main Responsibilities

• Provides Tier III support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.

• Dispatches vendors in ticketing system, follow up on repairs with vendors and process vendor invoices.

• Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.

• Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.

• Recommends solutions to increase network integrity and reliability through testing and evaluation.

• Participates in disaster recovery/response activities when needed.

What We Look For in a Candidate

• 5+ years of documented sound experience working with critical infrastructure.

• Must have recognized leadership skills, effective communication skills, be able to perform extremely complex technical tasks, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.

• Ability to travel in short notice to provide hands-on assistance with emergency situations. Travel is a requirement of the position.

• Effective verbal and written communication skills ensure specifications and expectations are being met.

• Valid driver's license and satisfactory driving record.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$93,092 - $124,122 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342771

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Customer Data Technician-CWA (FARGO, ND, US, 58102)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full time position, located in Fargo, ND. The typical work schedule is Monday through Friday, with a Saturday rotation. May also include nights, weekends, holidays, and overtime.

The Main Responsibilities

Major Responsibilities of the Position:

Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; perform testing with the applicable testing centers and conduct final acceptance testing with the customer to ensure ready for service.
Troubleshoot customer circuits, network components, and infrastructure from the customerâs premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computer to option higher-level electronic systems and applications, and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.
Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
Install computer interface cards in customer-owned equipment (laptop and desktop computers).
Successfully option/configure customerâs computer hardware and software and install modems.
May reimage PCs and restore hard drives, as well as troubleshoot and repair data terminals and peripheral equipment (e.g., printers).
May manage/assign hardware and/or software assets/requests/ licenses, considering warranty and other information as necessary.
Review, analyze, update, and interpretwork orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
Verify critical dates (in particular plant test date), commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications.
Per customer-initiated order/request, may perform pre-survey to determine availability of equipment and facilities and pretest circuits to ensure that conditioning requirements are met.
In addition, review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
Interact with customers professionally and courteously.
Discuss service and equipment with customer.
Perform specified work.
Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
Identify/explore additional revenue generation opportunities.
Contact control and/or dispatch centers or other designated employees during tour for other assignments or jeopardy resolutions.
Provide information needed to close out work orders or trouble reports by indicating type of work performed, time and material charges, exception codes, field reporting codes and/or other related information.
Use computer or other device to interface with company systems and complete daily workload.
Work with telecom color-coded wires and cables.

What We Look For in a Candidate

Work Environment:

Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Requires a valid state driverâs license and a satisfactory driving record.
Wear safety glasses, hard hat, appropriate safe clothing and follow established safety practices and procedures.
Wear attire that is appropriate for effective interaction with customers.
Work independently with minimal or no supervision.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Training Required in Title:

Pass/Fail training may be required.

Occupational Job information/Requirements:

Job Group: OCA
Job Code:58
Wage Scale: 1
Time-in-title / Location: 30/18
Job Performance and Attendance Record: Satisfactory performance and attendance in present job.

Compensation

Benefits

Supplemental Pay (see APPLICABLE JOB TITLE)

#LI-Onsite

Requisition #: 342535

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Information Security Engineer (ISSO) (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

At Lumen, the Senior Information Security Engineer (Senior ISSO) plays a critical role in advancing secure, compliant solutions for federal customers while supporting the execution of compliance activities across managed services environments. This is a hands-on role where you will work directly with Lead and Senior Lead ISSOs, engineering teams, program stakeholders, and customers to address ATO challenges, support assessment readiness, and help maintain the security posture of regulated systems.

The Senior ISSO serves as an experienced security practitioner responsible for performing RMF activities, maintaining authorization documentation, evaluating compliance requirements, and supporting continuous monitoring efforts. The pace is fast, the expectations are high, and the work is often complex. Success requires strong attention to detail, sound technical judgment, and the ability to collaborate effectively across teams. For those motivated to grow their expertise and contribute to meaningful outcomes in highly regulated environments, Lumen offers opportunities to develop advanced skills while supporting critical public sector customers.

The Senior ISSO operates as a customer-facing security practitioner responsible for supporting system authorization activities by helping align managed services, architectures, and implementations with federal compliance requirements. This includes contributing to authorization artifacts, supporting assessments, and coordinating with technical teams to maintain compliance and operational readiness.

The successful candidate will demonstrate the ability to:

Support execution of the full RMF lifecycle, including categorization, control implementation, assessment readiness, authorization support, and continuous monitoring.
Develop, maintain, and ensure accuracy of authorization artifacts (e.g., SSP, POA&M, control evidence, implementation narratives, and supporting documentation).
Support activities necessary to maintain ATO compliance and audit readiness for assigned systems.
Assist with vulnerability management, audit response, corrective action plans, and remediation tracking activities.
Conduct security and compliance reviews to identify gaps, risks, and improvement opportunities.
Support system-level risk assessments and provide recommendations regarding control implementation and remediation activities.
Monitor vulnerability, audit, and continuous monitoring data to maintain awareness of system security posture.
Coordinate with engineering, operations, and program teams to support implementation of security controls and corrective actions.
Participate in security assessments, audits, and inspections, including interactions with assessors and customer stakeholders.
Review security documentation, control evidence, and implementation artifacts for accuracy and completeness.
Evaluate products, services, and proposed technical solutions for compliance, risk, and implementation considerations.
Support customer integration of managed services by assisting with control implementation, inheritance analysis, and security documentation activities.
Contribute RMF and compliance expertise to solution implementation, delivery efforts, and operational improvement initiatives.
Maintain awareness of evolving federal compliance requirements, security threats, and industry best practices.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Strong working knowledge of NIST RMF (SP 800-37) and NIST SP 800-53 control framework.
Demonstrated experience performing RMF activities and supporting authorization efforts for federal or regulated systems.
Experience supporting FedRAMP and/or FISMA authorization processes, including documentation development and assessment support.
Ability to execute assigned security and compliance activities with limited supervision.
Understanding of control implementation, inheritance concepts, and shared responsibility models.
Ability to assess security risks and communicate findings clearly to technical and non-technical stakeholders.
Experience evaluating security and compliance considerations associated with products, services, and architecture.
Working knowledge of cryptographic fundamentals and emerging security technologies, including post-quantum cryptography (PQC).
Strong collaboration skills across engineering, operations, program management, and security teams.
Effective written and verbal communication skills.
Demonstrates Lumen leadership behaviors (teamwork, trust, transparency, clarity, courage, customer focus, growth mindset, respect).

What We Look For in a Candidate

Education and Experience:

Bachelor's degree in information assurance, cybersecurity, or a related field, or equivalent experience.
Minimum of 3 years of relevant experience in information assurance, governance, risk, and compliance, or cybersecurity.
Demonstrated experience supporting RMF activities, security assessments, audits, or authorization efforts.
Experience developing or maintaining authorization artifacts (e.g., SSPs, POA&Ms, security plans, assessment evidence, or related documentation).
Experience operating in customer-facing or services-based environments supporting federal or regulated clients is preferred.
Relevant certifications in cybersecurity or governance, risk, and compliance (e.g., Security+, CGRC, CAP, CISA) are preferred.
Broad security certifications (e.g., CISSP, CCSP, CISM) may supplement demonstrated experience.
Proficiency with technologies, tools, and processes supporting GRC, vulnerability management, and continuous monitoring.

Security Requirements:

US citizenship required.
The capability to meet the suitability requirements for a GSA public trust position is required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 343084

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director I - Channel Mgr (WORKS FROM HOME, MN, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Account Director I - Channel Management assumes Leadership of the Partner’s experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share.

This role identifies, recruits, and manages an assigned account base of indirect sales, telecommunications partners to generate revenue by executing channel programs. The Account Director I is responsible for selling new and existing company products and services, targeting business to business clients.

Location
This position allows you to work from home in Minnesota.
Requires at least 25% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Drive inflight sales opportunities with Partner/Customer/Internal teams
Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers.
Create account plans and strategies to win new business from existing customers.
Solution pricing review and negotiation
Develop sales in designated account base by working with partners to identify new sales opportunities.
Responsible for Funnel, Promo, Spiff and Deal reviews
Define solution design, Pricing strategy, DSR for marketing promo, OM engagement
SFA opportunity creation and Funnel Management
Partner Engagement – New partner activation, dormant partner reactivation, relationship building
Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet and exceed quota requirements.
Manage and serve as the escalation path for end customers and partners to ensure superior customer experience.
Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training.
Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process.

What We Look For in a Candidate

7-9 years of related experience
Proficient understanding of company’s telecommunications products and network capabilities
Valid driver license as role may require driving to customer and/or partner meetings.
Ability to travel an average of 25%

Preferred Qualifications:

Bachelor’s or master’s degree in business, marketing, or related field with 7-9 years of related experience.
Proven success of building strong relationships and partnerships.
Advanced understanding of company’s telecommunications products and network capabilities.
Advanced knowledge of company financial measurements, telecommunications industry, and indirect sales model.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,668 - $122,223 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-LC3

What to Expect Next

Requisition #: 342883

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Systems Engineer - Public Sector (WORKS FROM HOME, MD, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Main Responsibilities

This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, analysis, design review, testing, implementation, and validation. The candidate should be a self-starter and can work independently with little to no supervision.
The Main Responsibilities
•The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines.
•Coordinate directly with customer to define requirements, engineer solutions, and rapidly implement into production.
•Develop, troubleshoot, and optimize Docker containers and containerized applications across development, test, and production environments.
•Centrally orchestrate the use of multiple containers, replication, high-availability, and deployment.
•Engineer and implement network architectural solutions alongside customer.
•Deploy, configure, and administer systems in Google Cloud Platform.
•Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production.
•Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
•Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
•Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery.
•Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction.
•Mentor teammates by helping them learn new technologies where needed.
•Provide rapid operational support, troubleshooting, and resolution to production equipment.

What We Look For in a Candidate

•5+ years of current Linux systems engineering experience (RHEL, Rocky). Strong understanding of Linux networking concepts and effectively utilizes native Linux capabilities.
•5+ years Docker experience to include deploying, managing, and troubleshooting Docker containers
•3+ years with Google Cloud Platform or Amazon Web Services
•3+ years with automation in Ansible, Puppet, or Chef.
•Available for Network Outages and Maintenance window work.
•Ability to work with coworkers and customers to troubleshoot technical problems
•Ability to travel
•Hybrid role where the candidate will need to be onsite with customer once a week
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance

Compensation

Location Based Pay Ranges

$116,364 - $155,152 in these states: MD

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342579

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (SAN ANTONIO, TX, US, 78216)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess a current security clearance TS/SCI.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges

$81,206 - $108,273 in these states: TX

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

What to Expect Next

Requisition #: 342468

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen is looking for a motivated sales individual within Japan to support the growth of its business. Works closely and collaboratively with the sales leader to identify and dvelop sales opportunities and provide solutions in Managed Services including networking, cloud and security.

The Main Responsibilities

Develop and manage relationships with acquired customers in HQ and/or decision making executives in Japan
Develop action plan to cross-sell and up-sell accounts to increase overall total customer spend with the company
Identify and win New high value and strategic enterprise customers to achieve targets
Identify, bid on, negotiate and close new sales opportunities in order to meet and exceed established sales and revenue quotas.
Provide comprehensive account plans and strategies to win new business from new accounts
Demonstrate knowledge of the Company's entire offerings
Provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Provide input to sales management about trends and changes taking place within the customer organization and makes recommendation about future course of action in improving our position with the customer
Be a subject matter champion in Managed Cloud or Managed Security or Adaptive Networks (SDWan, SASE etc). Candidate must have a minimum of 2 subjects

What We Look For in a Candidate

Experience 7-10 years sales experience in managed services business
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months.
To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers.
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 342508

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (EDEN PRAIRIE, MN, US, 55346)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a fulltime position located in Minneapolis, MN. Typically Monday through Friday : 8AM - 4:30PM, and also includes a Saturday rotation. May also include nights, weekends, and holidays.

The Main Responsibilities

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
Depending on the location, pole climbing certification may be required.

Compensation

Benefits

Supplemental Pay (see Network Technician)

#LI-Onsite

Requisition #: 342279

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Technician II - Klamath, OR (KLAMATH FALLS, OR, US, 97601)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We have an immediate opening for Field Technician II. The Field Technician II may be required to perform a variety of different functions based on the need of the geographic area. Under minimal supervision and utilizing established guidelines, procedures, and/or policies the Technician is responsible to effectively perform all functions required for Field Tech I. Responsible for installation, decommissioning and troubleshooting problems of network equipment and circuits. This includes the fiber, transport equipment and all critical infrastructures within. Demonstrates a degree of experience with circuit provisioning, maintenance & testing (DS1/DS3/SONET), test equipment, telecommunication equipment installation and acceptance. Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$52,212 - $69,615 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342204

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Tradeshow Event Manager (WORKS FROM HOME, CA, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The External Event Marketing Manager is responsible for leading the execution of Lumen's Tier 1 and Tier 2 third-party event portfolio. This role serves as a key member of the External Event Strategy team, translating event strategies into flawless onsite execution and measurable business results. The manager partners closely with Sales, Product, Partner Marketing, Communications, and agency teams to deliver exceptional event experiences while maintaining ownership of planning, operations, logistics, staffing, and onsite production.

Acting as a versatile "pinch hitter" across programs, this individual develops planning documents, builds scalable event processes, manages agency partners, oversees ancillary event production, and serves as an onsite leader responsible for execution excellence from planning through post-event reporting. Success in this role requires strong project management, attention to detail, cross-functional collaboration, and a willingness to take ownership and lead under pressure.

Location

Candidates must reside in California, Oregon, Washington, Colorado, or surrounding markets to support the regional coverage requirements of the role.

The Main Responsibilities

Lead end-to-end execution for Tier 1 and Tier 2 third-party events, ensuring programs are delivered on time, on budget, and aligned to business objectives.
Support the External Event Strategy lead in executing portfolio plans and bringing event strategies to life across key industry programs.
Own event planning documentation, timelines, project plans, run-of-shows, staffing schedules, and execution workstreams.
Serve as the primary day-to-day contact and manager for event agencies, vendors, venues, and production partners.
Lead onsite event execution, managing logistics, stakeholder engagement, staffing, issue resolution, and overall event operations.
Develop and manage event staffing plans, ensuring resources are effectively deployed before, during, and after events.
Produce ancillary events, including customer dinners, executive roundtables, receptions, hospitality programs, meeting experiences, and partner engagements that complement event objectives.
Coordinate cross-functional teams including Sales, Product Marketing, Communications, Brand, IT, and Partner Marketing to drive seamless execution and customer experiences.
Create and maintain scalable event processes, templates, and planning tools to improve operational efficiency across the portfolio.
Manage event budgets, timelines, and vendor deliverables while ensuring adherence to brand standards and organizational requirements.
Track event results and contribute to post-event reporting, insights, and recommendations for future program improvements.
Identify opportunities to enhance attendee engagement and deliver innovative activations that extend beyond traditional booth experiences.

What We Look For in a Candidate

Bachelor's degree and 8+ years of professional experience, or 6+ years with a Master's degree.
5+ years of experience executing large-scale third-party events, conferences, trade shows, or experiential marketing programs.
Experience supporting major industry events such as AWS re:Invent, Microsoft Ignite, Cisco Live, Gartner Symposium, Mobile World Congress, or similar programs.
Proven ability to manage multiple complex event workstreams simultaneously with exceptional attention to detail.
Experience developing project plans, staffing schedules, run-of-show documents, production timelines, and operational frameworks.
Experience managing event agencies, vendors, production partners, and venue relationships.
Demonstrated success leading onsite event operations and serving as the primary event producer in high-pressure environments.
Experience planning and executing ancillary events including customer receptions, executive engagements, hospitality programs, and networking experiences.
Strong project management, communication, and stakeholder management skills.
Ability to influence and collaborate effectively across Sales, Product, Marketing, Communications, and executive leadership teams.
Highly organized, self-directed, and comfortable taking ownership of ambiguous or rapidly changing priorities.
Willingness to travel domestically and internationally up to 25-40%.

Preferred

Agency experience preferred, Telecom background B2B Marketing experience, event production, partner marketing and 8+ years of experience

Compensation

$111,074 - $148,099 in these states: CO, OR
$116,364 - $155,152 in these states: CA, WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 343077

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Boston, MA (BOSTON, MA, US, 02110)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: MA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342512

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II- Desk Based Sales (WORKS FROM HOME, AL, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

This role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required.

Location

Allows for Work From Home in the Eastern and Central Time Zones.

The Main Responsibilities

Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue.
Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.
Engage internal resources and support personnel to provide an exceptional customer experience.
Leverage the broader sales resource eco-system to drive high impact opportunities.
Work with urgency through all aspects of the sales cycle through closing.
Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.
Provide activity reports as required. Forecast and commit monthly sales volume accurately.
Attend assigned meeting and participate in all company training requirements.
Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

What We Look For in a Candidate

4+ years sales experience
Experience selling similar products and solutions.
Experience selling telecom/telecom solutions.
Advanced sales experience in a similar desk-based or inside/outside role.
History developing new accounts and opening new sales territories a plus.
Ability to conduct an efficient sales call or web-conference.
Prepared, organized and planned approach to daily business pursuits.
Persuasive selling skills and prospecting skills – cold calling, e-mail, social media, messaging, etc.
Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.
Proficiency in Salesforce/CRM.
Work daily with integrity and follow the Lumen Unifying Principles.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$50,606 - $67,473 in these states: AL AR FL GA IA IN KS KY LA ME MO MS ND NE OH OK PA SC SD TN VT WI WV
$53,144 - $70,848 in these states: MI MN NC NH RI
$55,671 - $74,221 in these states: CT DC DE IL MA MD NJ NY TX VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342903

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director II- Large Enterprise (WORKS FROM HOME, UT, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to a base of existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and revenue forecasts and management of funnel.

Location

Allows for Work From Home in Utah and Arizona.
Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet and exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$107,499 - $143,325 in these states: AZ and UT.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342742

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Network Inventory GIS Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Network Inventory GIS Engineer supports the organization’s GIS network inventory. This role is responsible for managing small to medium network GIS inventory projects (data conversion, data migration, data cleanse), network inventory feature development, network inventory defect identification, new technology modeling, training, and general support of peer organizations use of GIS network inventory. Also responsible for creating, modifying, researching, and maintaining various types of geospatial data (polygons, KMZ, SHP).

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

• Essential Functions: Performs basic network inventory data corrections, data analysis, and redlining
• Performs ticket closure for network inventory related tickets (TIER1)
• Contributes to network inventory data mapping and data migrations
• Contributes to network inventory design and feature development (user stories)
• Performs network inventory system and script testing
• Performs basic network inventory process analysis and process development
• Performs small/individual project management, such as tracking project progress, identify and resolve issues, and adjust project plans as necessary
• Contributes to release notes and features
• Performs network inventory administration such as user maintenance
• Contributes to network inventory training and job aid creation
• Performs geospatial analysis
• Generates map files (KMZ, Shape)

What We Look For in a Candidate

Requirements:
•   Bachelor's degree in Geography, Computer Science, or a related field.
•   2+ years of experience in GIS engineering, analysis, or network inventory.
•   Strong understanding of GIS concepts, technologies, and tools, including ESRI ArcGIS, QGIS, and open-source GIS tools.
•   Experience with GIS analysis, including spatial analysis, network analysis, and data visualization.
•   Familiarity with OSP network inventory systems (3GIS, GE Smallworld, OSPI).
•   Familiarity with CAD software.
•   Advanced MS Office skills, including Word, Excel, PowerPoint, Outlook, and Teams.
•   Excellent communication and collaboration skills, with the ability to work both independently and as part of a team.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342360

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Construction Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Construction Engineer reports directly to the Manager Engineering. They will be responsible for all aspects of completing the delivery of new telecommunications networks multiple locations through vendor management and vendor engagement; including supervising the estimating, design, engineering, scheduling and construction implementation of multiple network infrastructure deployment projects.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Defines and reviews comprehensive plans for large, complex, highly technical projects that cover the following:  phased delivery plan; resource requirements, project costs, project schedule; risk assessment and mitigation; opex and capital budget requirements; team structure and accountability matrix; project governance and reporting; forecasting of upcoming projects and corresponding materials.
Effectively leads a cross-functional team in the planning and execution of large projects. The team may include company employees from various internal departments as well as outside contractors and engineering firms. Construction Engineer must establish and drive clear accountabilities for all outside vendors and create an environment that enables high performance.
Ability to drive vendors to complete projects on time and meet aggressive timelines. Must be able to prioritize a heavy workload and stay flexible on meeting internal schedules.
Leads the solution deployment. Covering everything from the network architecture, construction methodologies, material selection, acquisition and handling, field installation activities, project acceptance activities, customer and operational hand-over activities.
Responsible for in-scope, on schedule, on budget delivery.  Establishes the appropriate project team structure, reporting and metrics to measure, monitor performance against plan reporting frequent status updates to internal stakeholders.
Demonstrated ability to lead and positively motivate cross-functional teams of engineers, construction managers, contractors and consulting employees to successful completion of such projects.

What We Look For in a Candidate

5+ years of civil engineering experience with a focus on land/site civil development
Strong technical expertise in Civil Engineering design - grading, drainage, utilities, and site design
Proficiency in AutoCAD Civil 3D
Bachelor's degree in Civil Engineering or construction management from an accredited institution or similar experience
Experience reviewing construction plans, cost estimates, calculations, and reports for accuracy and completeness
Ability to manage multiple projects simultaneously with minimal supervision
Experience working with municipalities, review agencies, and regulatory entities
Familiarity with concrete construction and geotechnical disciplines a plus
Read and understand plans and specifications. Visualize two-dimensional drawings in three dimensions.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342055

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR SPECIALIZED SALES-CLOUD (WORKS FROM HOME, GA, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Data Center Specialized Sales Team has three areas of focus:The Data Center Specialized seller is a change champion with a strong passion for coaching, industry and consultive sales experience. Providing consistent best practice reinforcement and mentoring sales professionals. This position involves shifting mindset, elevating skills, and ensuring teams are leveraging proper resources to feel supported and set-up for success.To create a foundation for outcome-based solutions by evangelizing and advocating Lumen’s business impact and thought leadership to Data Center customers. They Identify what business outcomes can be realized and demonstrate how Lumen’s growth services can deliver those outcomes. The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.Coach the sales and customer success organization, through local enablement programs working with stakeholders to mentor the teams to increase knowledge and capability, supporting the transformation of the organization. To grow pipeline and increase the mix of solutions sold.

The Main Responsibilities

Will support early-stage customer development, with particular focus on our Data Center service offerings & connectivity solutions. Working alongside the sales team positioning Lumen services directly with the customer
A virtual member of the team, accountable for technology outcome vision for customers. Works closely with the account teams to form part of the early opportunity pursuit function: early stage engagement, opportunity discovery and development through close of the sale and ongoing support post sale
Requires knowledge and understanding of customer’s business, industry, technology trends and competitors. To facilitate the pursuit strategy, identification, and development of opportunities for Sales and customer success reps
Establishes business relationships at senior levels of a customer which facilitates the introduction of how Solution aligns to customer outcomes
Orchestrate and deliver content, information, and tools to prepare sellers to deliver on Lumen business goals including building client relationships, identifying client need, how Lumen’s platform can meet client needs
Support thought leadership to generate new areas for the Lumen to up-sell and cross-sell
Interface to the product organization, to capture customer input on areas of improvement that is needed to drive greater adoption of Lumen Data Center offerings Will continually evaluate and deploy new improved enablement methods and initiatives
Typically collaborates with Product, Marketing and Sales Operations to create content
Drive initiatives and track and measure performance Designs and leads Solutions Development/Unfreezing/ Advisement Workshops
Track and measure the results of enablement programs, and regularly report results to key business stakeholders

What We Look For in a Candidate

Ability to speak, articulate and collaborate with the c-suite of customers on NaaSStrong Technical knowledge of Data Center operations and sale
Ability to orchestrate and provide the “bridge” between Product, Enablement, Sales and CustomersConsultative, inquisitive approach to customer engagement (listen to understand, not to respond)
Proven track record of managing successful GTM programs, especially as they relate to the launch of Minimum Viable Products (MVPs)
Ability to translate the high-level vision to customer use-cases and, ultimately, case studies
Similarly translate Lumen’s technical capabilities to the application of the technology to the customer
Technical understanding of the digital marketplace/workflow
Strong consultative selling expertise with ability to lead with questions and curiosity, not product
Program management experience as it relates to sales enablement and business development motions

Preferred skills:

Bachelor's degree or equivalent combination of applicable education and experience required; MBA or related graduate degree preferred
Strong relationship skills
Experience selling Data Center Services, managed services and applications
Exceptional strategic planning, solution management
Experience at being a strategic member of sales team who contributes significantly to growth and development of the businessHigh energy level and demonstrated drive to succeed.

Compensation

$141,694 -$188,925 in these States: VA, NC

$134946 - $179928 in these states GA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342814

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer