Lumen Technologies

Senior Engineer - Public Sector (WORKS FROM HOME, CA, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

This position is for a Field Engineer that will perform multiple tasks to include site surveys, Bill of Material (BoM) development, engineering, installation, troubleshooting, and test & turn up for ISP and OSP projects. The position will support deployment of Long-Haul Optical Transport Networks, LAN/WAN installations and testing, evaluation of equipment, implementation of network upgrades and system design changes. 50% travel is required.

This position requires the ability to have and hold a Top Secret/SCI clearance required.

Need to be within two hours of any of the following locations:
• Lompoc-CA
• San Diego-CA
• Yuba City-CA
• Albuquerque -NM
• Coos Bay -OR
• St Louis – MO
• Dayton - Ohio

The Main Responsibilities

Work closely with the program Field Engineering team to implement and sustain operational network requirements. Provide estimates for Installation Ready Materials (IRM) and creation of project BoM. Assist with development of project schedules. Provide functional guidance, supervision, training, and quality assurance as required for less qualified Field Engineers. Provide remote troubleshooting support during test & turn up phases of new installations as well as operational circuits. Perform site surveys to assist in development of Engineering Design Packages (EDP). Review and modify EDPs to ensure accuracy. Analyze and resolve onsite field installation discrepancies. Coordinate with installation subcontractors as required. Prepare and plan for future jobs as needed; review of proper tool set, IRM, and equipment list required to complete projects on schedule and within budget. Engage with the customer to facilitate new project implementation and network upgrades. Work closely with Field Operations Personnel (FOPS) to ensure the timely completion of projects. Respond in a timely manner to customer requests for information related to equipment maintained and monitored by Lumen. Other responsibilities deemed necessary by management and/or customer.

What We Look For in a Candidate

•This position requires a minimum Top Secret clearance with the ability to obtain and hold a Top Secret/SCI clearance. TS/SCI preferred
•At least 50% travel will be required.
•ISP installation experience is required.
•Experience in troubleshooting ISP telecom systems is required.
•The responsibilities of this position will continue to grow as additional portions of the network are accredited and achieve operational status.
•Documentation review and redlining
•Material movement and asset management

•Associate’s degree and five years’ experience or bachelor’s degree and two years’ experience preferred. Experience can be substituted for education.
•Experience with installation and testing of new and active WAN/LAN circuits is required.
•Experience using Optical Power Meter and test equipment.
•In depth knowledge of AC/DC Power and Grounding is preferred.
•Experience using amp and voltmeter.
•Analyze and operate Optical Time Domain Reflectometer (OTDR).
•BICSI certifications desired.
•Working knowledge of standard security operations and procedures.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: MO NM OH
$88,860 - $118,480 in these states: OR
$93,092 - $124,122 in these states: CA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342069

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for a motivated sales individual within Japan to support the growth of the Cloud business. With the right credentials/certification from the Hyperscalers with capabilities across a wide range of cloud technologies, the key objectives for the position are:

Grow the Cloud business in the designated geographical territory by unearthing new opportunities through new logo acquisitions.
Collaborate with our partner ecosystem for increased sales, brand awareness and market share to drive pipeline.
Feedback and collaborate with the Hyperscalersteam to develop / refine service offerings to cater to market demand and requirements.

The Main Responsibilities

Develops and manages relationships with acquired customers HQ and/or decision making executives in Japan. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire offerings especially in cloud domain
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Experience 7-10 years sales experience in Cloud services business
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers.
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 341182

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Work closely with the sales leaders to identify and develop sales opportunities and provide solutions in Managed Security Services (MSS) including SOC services. Responsible for the development, implementation of strategic and tactical sales account plans. Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Independently execute consultative selling with prospects to identify their gaps and problem statement, strategize with their stakeholders, derive a fit-for-purpose proposition, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire security services offerings especially in Managed Security Services (MSS) and Professional Security Services.
Provides accurate and detailed weekly/monthly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Collaborate closely with the Security Practice in Product Management & Practices team to ensure alignment in our narratives, solutions and portfolio strategy.

What We Look For in a Candidate

Experience 7+ years sales experience in Security Services, preferably with Managed Security Services (MSS) and/or Professional Security Services.
Strategic mindset with excellent business acumen and cybersecurity foundation
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of network IT services.
Excellent network and access to CSOs / CISOs communities
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 338118

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Works closely and collaboratively with the sales leaders to identify and develop sales opportunities and provide solutions in Managed Security Services (MSS) including SOC services. Responsible for the development, implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired customers HQ and/or decision making executives in Japan. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire offerings especially in Managed Security Services (MSS).
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Business-level English proficiency
Experience 5+ years sales experience in Managed Security Services (MSS)
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of network IT services.
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making
Experience with Salesforce.com preferred.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 341181

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR TECHNICAL PROJECT MANAGER - PUB SEC (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
Track and monitor projects from initiation through completion
Prepare deliverables (e.g., status reports to Government, order information, open issues)
Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
Ensure Government commitments and expectations, and project deliverable requirements are met
Promote project management and industry best practices to enhance project success and customer satisfaction
Direct on-time implementation of products and evaluate and maintain progress
Manage resources and processes, and resolve issues to ensure timely delivery
Control installation activities through scope verification, changes, and performance measurements
Monitor progress to ensure critical project targets are met
Identify and anticipate failures and delays based on lessons learned and previous experience
Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
Make recommendations to improve efficiency (schedule and cost)
Evaluate performance measures and direct corrective actions
Develop solutions to meet project milestones
Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
Ensure final documents are complete and delivered as required by the contract
Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
Review and update forecast budgets for program and project related activities
Manage program and project related invoices
Prepare quotes based on pre-established or contract rates
Ensure services are completed and billed according to contractual obligations
Conduct review for completeness and accuracy of services provided and charges listed
Reviews management document deliverables for clarity and completeness
Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
Good communication, organizational, and problem solving skills
Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
Work in a team environment
Some travel may be required

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
Minimum two years of experience; or minimum five years of professional work experience
General experience includes: customer service, project management, network service, and provisioning
Project Management Professional (PMP) certification preferred
US Citizenship required
May be required to meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)
Candidiate must have hold a clearance with the US Government, at the Top Secret/SCI level, with an active Polygraph.

Compensation

Location Based Pay Ranges

$93,092 - $124,122 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

What to Expect Next

Requisition #: 342148

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR LEAD ENGINEER - PUB SEC (HERNDON, VA, US, 20171)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Packet Ethernet Engineer is responsible for performing engineering assessments and site surveys to support the installation, augmentation, and turn-up of customer Packet Ethernet services. This role identifies available space, power, cabling, and equipment requirements within existing network environments, traces customer services on installed hardware, validates facility readiness, and develops accurate technical documentation to support service delivery, grooming, and lifecycle activities.

The Main Responsibilities

Perform site surveys at customer and network locations to identify available rack space, power, grounding, cabling paths, and environmental requirements for Packet Ethernet installations
Trace and document existing customer services on routers, switches, optical transport equipment, patch panels, and associated hardware to support augments, migrations, and turn-ups
Evaluate existing hardware and facility infrastructure to determine service readiness, equipment compatibility, and implementation constraints
Develop and maintain accurate engineering records, survey reports, as-built documentation, rack elevations, and port assignments
Coordinate with engineering, service delivery, field operations, and customers to validate technical requirements and implementation plans
Identify risks related to space, power, cabling, hardware utilization, and service impacts, and recommend mitigation actions prior to implementation
Support service activation, grooming, and migration activities by confirming circuit paths, physical connectivity, and equipment assignments
Ensure all survey and engineering activities are completed in accordance with customer requirements, company standards, and operational procedures

Handle moderately complex engineering assignments with minimal supervision
Work closely with customers, Government stakeholders, and internal teams on requirements, site readiness, and implementation support
Provide technical guidance and field support for service delivery, maintenance, and change activities
Create, update, and review technical documentation, survey packages, and implementation records

What We Look For in a Candidate

Strong knowledge of Packet Ethernet services, Layer 2 transport, routing and switching environments, and customer service delivery infrastructure
Ability to read and interpret network diagrams, rack layouts, engineering work orders, and as-built documentation
Experience identifying space, power, cabling, and port availability on existing network hardware
Strong troubleshooting and analytical skills with the ability to trace circuits and validate service paths
Strong customer-facing communication skills and ability to work effectively with field teams, engineers, and project stakeholders
Strong writing skills required to document survey findings, implementation requirements, and operational procedures
Ability to work independently and manage multiple site survey and engineering tasks
Some local travel is required; must have a clean driving record

Education and Experience:

Bachelor’s degree in engineering, Telecommunications, Information Technology, or a related technical field, or equivalent relevant work experience
Minimum 3-5 years of experience in telecommunications, transport, Ethernet, or network engineering environments
Experience with customer service turn-up, site surveys, circuit tracing, and infrastructure documentation is strongly preferred
Experience with Cisco, Juniper, Ciena, or similar transport and Ethernet platforms is preferred; relevant certifications such as CCNA or CCNP are a plus

Security Requirements:

US Citizenship required
Active TS/SCI and other security requirements
Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation)

Compensation

Location Based Pay Ranges:

$142,603 - $190,137 in these states: VA.

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342192

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN II - PUB SEC (HERNDON, VA, US, 20171)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

The Main Responsibilities

Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Develop and follow a MOP and anticipate problems, and proactively take corrective action.
Trouble ticket generation and response; customer interface and escalations.
Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
Respond to customer inquiries in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

Ability to effectively communicate with peers and customers
Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
Must have experience with application-level firewalls (proxies)
Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Preferred Qualifications:

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
Familiar with Network Monitoring tools.
Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Compensation

Location Based Pay Ranges

$63,954 - $85,272 in these states: VA

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

What to Expect Next

Requisition #: 342212

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

LEAD INFORMATION SECURITY ENGINEER (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a senior role implementing Managed Security Services (MSS) in a Federal Security Operations Center (FedSOC) environment. The SOC function is to provide customers with constant monitoring, protection, prevention, and detection services as well as reporting and incident analysis based on events collected from multiple sources. This position will be responsible for providing technical expertise to design and implement DDoS Mitigation for Lumen Federal Customers. This position will provide subject matter expertise to DoD customers on worldwide DDoS threats and issue posture and assessment reports.

This Lead Information Security Engineer position operates in a supportive role implementing security, technology, and innovation in the Federal Security Operation Center (FedSOC) environment. The Security Operations Center operates 24x7x365. This role performs security event management functions - monitoring, detection, triage of security events and alerts in associated monitoring systems. Facilitates the ingress, implementation, and egress of advanced client trouble / change requests for the Lumen managed DDoS product.
The Lead Information Security Engineer is expected to perform as technical lead, including basic managerial duties, escalation support and on-call. Provides mentoring, training, and escalation support for Junior Engineer SOC personnel.

The Main Responsibilities

Subject Matter Expert (SME) on DDoS attacks, mitigation and threat analysis.
DDoS worldwide intelligence collection, analysis, reporting and dissemination.
Threat Feed research, recommendation, implementation and Administration.
Interface with DDoS service vendors.
Expertise in DDoS attack tools and countermeasures.
Perform complex changes within the managed security environment.
Manage and resolve customer service faults, outage, and impairment events.
Monitor, triage, and respond to alerts for client security events. Investigation and resolution of impairment scenarios on Managed DDoS Security products.
Research and implement customer generated change requests for Managed DDoS Security products.
Generate incident cases and escalate to Operation Engineering and IPNOC teams in accordance with time and severity-based SLAs.
Performs tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
Act as technical expert delivering solutions to clients, internal business, and third-party vendors.
Develop enhancements to existing solutions, promote creation of new tools, processes, and applications.
Directly support, train and mentor Tier I and II colleagues.
Possess exceptional customer service skills.
Multi-task during events.
Communicate effectively with managers, customers, and vendors.
Maintain solid working relationships, including collaborative technical activities with peers.
Strong written and verbal communication skills.
Analytical and problem-solving skills.
Attention to detail with good organizational capabilities.
Prioritize with good time management skills.
Demonstrate collaboration/cooperation with other Service Assurance teams outside of the SOC (IP/Ethernet, Transport, etc.)
Regularly maintain communication with peers and other functional SOC teams on selected collaboration platforms (Teams, Email, phone, etc.)
Work within multiple ticketing platforms and accept/update/close tickets in order received.
If not previously approved, candidate must be willing to submit for a T/S clearance with SCI.

What We Look For in a Candidate

Qualifications & Skills:

Required Education: BS Computer Science or Cyber Security, MS Computer Science or Information Technologies.
Candidate must be a US Citizen with an active TOP SECRET clearance.

Location is preferred for consideration in this position. Candidates in the following areas will be considered for this position:

Washington DC, Maryland, Virginia

Preferred:

5-7 years in a Network Operation environment.
Additional 5-7 years in a Firewall Operations environment.
Experience in large enterprise network operations using BGP.Experience with Cyber Threat Intelligence and interface with intelligence community.
Experience with writing reports and making presentations to customers.
Expert level certifications in specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco or Checkpoint.
Demonstrated understanding of Denial-of-Service concepts and attack vectors, tools, and mitigation countermeasures.
Demonstrate understanding of Web Application Firewalls (WAF) attack tools and mitigation techniques.
Hands‑on experience or working knowledge of leading Cloud based DDoS mitigation vendors and platforms, including NETSCOUT, Cloudflare, Akamai Prolexic, Radware, Edgio, Amazon Shield, etc.
Hands‑on experience or working knowledge of leading Web Application Firewalls (WAF) vendors and platforms, including Cloudflare, Akamai, Radware, Edgio, AWS WAF, Imperva, F5, etc.
Expert knowledge of routing and switching in large enterprises.
Experience working with VLANs, VRF, BGP, OSPF, EIGRP, RIPV2, IPV4 and IPV6.
Expertise in troubleshooting BGP, BGP community strings, prefix-lists, route-maps, local preferences and AS Paths.
Review and analyze packet captures.
Exhibits deep technical knowledge of TCP/IP, network ports and protocols with awareness of their security implications, attack surfaces, and mitigation strategies.
Trace customers or attack traffic through our global backbone.
Understand and be able to modify routing and firewall policies/prefix lists on multiple router platforms.
Troubleshoot IPSEC and GRE Tunnels issues and BGP over GRE.
Stay abreast of new attack vectors and interface with customers, other SOC engineers, and Operations Engineering regarding new vectors and mitigation techniques.
Expert level knowledge and skills of at least one programming language (python preferred).

Preferred Security industry certifications:
CCIE R&S
CCIE Security
CCNP Security
CCNA
PCNSA, PCNSE
NSE7
CCSE
JNCIA-SEC, JNCIP-SEC, JNCIE-SEC

Compensation

Location Based Pay Ranges:

$114,082 - $152,109 in these states: VA

Learn more about Lumen's:

#LI-FP1 Onsite

What to Expect Next

Requisition #: 340274

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr. Lead, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Acceleration & Growth Team (AGT) is Lumen’s commercial organization, responsible for driving revenue growth and delivering differentiated customer outcomes across Lumen’s segments. AGT brings together sales, customer success, partner ecosystems, and transformation initiatives to modernize gotomarket motions, improve productivity, and scale growth through disciplined execution. The organization operates with a strong focus on operational rigor, customer impact, and continuous transformation to support Lumen’s longterm growth strategy

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Senior Lead, Portfolio Management is the most senior individualcontributor role within the Polish-based AGT Portfolio Management team, accountable for the highcomplexity modeling, integrated investment and workforce analytics, and portfoliolevel decision frameworks across AGT and LTO initiatives.

This role serves as the primary analytical authority and strategic thought partner to the Sr. Manager, Portfolio Management. It owns enterprisegrade modeling, scenario analysis, and valuecreation logic used to inform leadership decisions on investment prioritization, workforce strategy, productivity, and execution tradeoffs.

This role is structured for 11am to 7pm or 12pm to 8pm CET working hours and is a critical pillar of AGT’s Poland‑based portfolio management team, designed to scale execution, strengthen the analytical decision-making processes, and reinforce AGT’s operating rhythm.

Location: Remote or Hybrid

Benefits: private health care (Medicover), Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, working abroad policy, CSBF (voluntary), Wellness Day

The Main Responsibilities

Enterprise‑Level Portfolio & Value Modeling

Own the design and governance of advanced, integrated models across Headcount & workforce productivity, investment and run‑rate economics, Cost‑to‑serve, ROI as well as strategic initiatives’ value realization.
Build multi‑variable, scenario‑based models to evaluate strategic options, sensitivities, risks, and tradeoffs.
Translate modeling outputs into clear recommendations, not just analysis.

AGT & LTO Modeling Coordination

Serve as the central owner and coordinator of modeling approaches across AGT initiatives.
Define modeling standards, assumptions, and methodologies to ensure consistency, comparability, and credibility.
Partner with LTO office, AGT TO, and AGT leaders to align on value measurement frameworks.
Review, challenge, and elevate initiative‑level models produced across the organization.

Strategic Decision Support (Sr. Manager Right‑Hand Role)

Act as the Sr. Manager’s primary analytical partner on: Portfolio prioritization and sequencing, Workforce and location strategy, productivity and cost optimization, pace and phasing of transformation initiatives.
Proactively surface insights, risks, and structural issues before they appear in execution metrics.
Support leadership forums with decision‑ready narratives, not operational detail.

Portfolio Synthesis & Executive Storytelling

Synthesize insights across AGT and LTO initiatives into cohesive portfolio level stories.
Frame executive discussions around: what is driving value, where value is at risk, what tradeoffs leadership must actively choose.
Elevate portfolio conversations from reporting to strategic alignment and action.

Analytical Standards, Quality & Capability Elevation

Establish and evolve analytical frameworks, modeling templates, and quality standards for AGT Portfolio Management.
Serve as the final quality bar for complex analyses used in leadership decision-making.
Provide mentorship and technical guidance (without people management) to Lead and Analyst.
Continuously raise the analytical maturity and credibility of the Poland based portfolio mgmt team.

What We Look For in a Candidate

Required Qualifications

10+ years of experience in portfolio management, transformation, strategy, finance, or consulting.
Deep expertise in financial, HC, productivity, GTM, business analytics and ROI modeling, as well as Cost-to-Serve and coverage models,
Proven ability to operate at enterprise and executive levels.
Strong judgment navigating ambiguity, imperfect data, and competing priorities, with strong strategic mindset and problem-solving skills and ability to think critically.
Advanced modeling skills (Excel and related tools); comfort building and evolving complex models.
Strong Power Point and presentation skills to translate complex analysis into executive-ready storyline
Exceptional executive‑ready communication and influence skills.
A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. Previous work with international corporations is a plus.
A strong interpersonal, time management and facilitation skills with proven ability to work in a fast-paced, high-volume environment.

Preferred Qualifications

Experience supporting large‑scale enterprise transformation programs.
Background in management consulting, corporate strategy, investment banking or advanced FP&A.
Familiarity with TechCo / Telco operating models, ideally within Cloud Service Provider or Data Center industries.
Advanced modeling techniques including Monte Carlo simulation, scenario/sensitivity analysis.
Valuation modeling knowledge such as NPV, DCF, market modeling.
Experience with XaaS and Consumption-based monetization models, ARR, CLV, CAC.

Requisition #: 341638

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

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Lead Analyst, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Lead Analyst, Portfolio Management is a senior individual‑contributor role responsible for end‑to‑end operational ownership of significant portions of the AGT portfolio, with deep accountability for headcount (HC), investment analysis, and execution rigor.

Reporting to the Sr. Manager, Portfolio Management, this role goes beyond transactional execution to lead complex analyses, independently manage portfolio domains, and serve as a trusted partner to AGT TO and AGT leaders. The Lead Analyst acts as a day‑to‑day execution lead, ensuring portfolio health, data integrity, and readiness for leadership decision‑making.

This role is structured for 11 am to 7pm or 12pm to 8pm CET working hours and is a critical pillar of AGT’s Poland‑based portfolio management team, designed to scale execution, strengthen governance, and reinforce AGT’s operating rhythm.

Location: Remote or Hybrid

The Main Responsibilities

Portfolio & Execution Leadership

Own end‑to‑end portfolio management for assigned domains, initiatives, or value streams, including scope, milestones, KPIs, and HC assumptions.
Lead portfolio updates, re‑baselining, scenario changes, and initiative closures, ensuring alignment AGT TO, AGT teams, HR, and portfolio systems.
Serve as the primary point of contact for portfolio execution topics within assigned areas.
Proactively identify execution risks, data gaps, and interdependencies; escalate with recommended actions and countermeasures.

Workforce Analytics Leadership

Lead workforce analysis across initiatives, including role mix, location strategy, productivity assumptions, and workforce shifts and cost-to-serve.
Own initiative level and portfolio level investment tracking, from baseline through execution.
Develop scenario analyses and insights to support leadership trade‑offs related to workforce and cost optimization.
Perform advanced variance and trend analysis; identify systemic issues and improvement opportunities.
Support planning cycles by leading updates to cost run rates, savings trajectories, and forecast assumptions.
Ensure portfolio KPIs are decision ready, auditable, and aligned to AGT commitments.

Reporting, Governance & Operating Rhythm

Lead preparation of portfolio reporting and insights for monthly operating rhythms and leadership checkpoints.
Ensure reporting quality, consistency, and clarity across portfolio materials.
Maintain governance artifacts, documentation, and audit trails required for enterprise transformation oversight.
Act as a quality control checkpoint for portfolio data produced by upstream contributors.
Contribute to the evolution of the AGT Portfolio Management COE operating model.
Apply a continuous improvement mindset to improve efficiency, quality, and scalability of AGT TO operations.

What We Look For in a Candidate

Required Qualifications

5–7 years of experience in portfolio management, consulting, commercial excellence, financial analysis, transformation, or operations.
Demonstrated expertise in HC and strategic investment analysis.
A strong strategic mindset and problem-solving skills with ability to think critically.
Proven ability to independently manage complex, cross‑functional portfolios.
Advanced Excel and analytical skills; experience working across multiple data sources.
Strong Power Point and presentation skills to translate complex analysis into executive-ready storyline
Strong executive‑ready communication skills, with the ability to translate data into insights.
A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. Previous work with international corporations is a plus.
A strong interpersonal, time management and facilitation skills with proven ability to work in a fast-paced, high-volume environment.

Preferred Qualifications

Exposure to enterprise transformation, consulting, commercial / GTM organizations, PMO roles, or strategic investment governance.
Familiarity with workforce productivity programs, strategic location initiatives, or cost‑optimization efforts.
Prior experience in technology, telecom, or consulting environments
Exposure to XaaS, Cloud Service Providers, Data Center Operators industries.
Experience working for a multinational organization.

Requisition #: 341637

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

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ACCOUNT DIRECTOR II (MELBOURNE, AU)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This is a senior & key position within the sales team who will be instrumental in refining and implementing a successful sales strategy to accelerate sales of our Managed Security Services beginning with the ANZ market. The successful candidate will already have strong relationships with key security decision makers in the market which we can leverage to accelerate our sales in this area. He/She will also be able to develop and hold strong relationships with key security decision makers in the market and influence them to consider Lumen MSS solutions for their business needs.

The Main Responsibilities

Develops and manages relationships with customers HQ and/or decision making executives in ANZ market. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Independently execute consultative selling with prospects to identify their gaps and problem statement, strategize with their stakeholders, derive a fit-for-purpose proposition, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire security services offerings especially in Managed Security Services (MSS) and Professional Security Services.
Provides accurate and detailed weekly/monthly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Collaborate closely with the Security Practice in Product Management & Practices team to ensure alignment in our narratives, solutions and portfolio strategy.

What We Look For in a Candidate

Experience 7+ years sales experience in Security Services, preferably with Managed Security Services (MSS) and/or Professional Security Services.
Strategic mindset with excellent business acumen and cybersecurity foundation
Good understanding of Mitre ATT&CK framework, Threat hunting, MAS TRM, NIST and other cybersecurity standards and frameworks.
Good understanding of Australian data privacy act and obligations under APP 1 and 11, CPS234, CPS230, Essential Eight, obligations for reporting cyber incidents to authorities and others.
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the
Prospects business and technology environment and drivers, relevant for the application of network IT services.
Excellent network and access to CSOs / CISOs communities
Ability to open doors with Senior Executives/CXO in the ANZ market
Applying business and commercial fundamentals and success criteria to inform planning and decision making.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 340953

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

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SR CYBER THREAT SECURITY ANALYST (MELBOURNE, AU)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a skilled and experienced Threat Hunter to join our growing Security Operations team. The ideal candidate should be a proactive and resourceful individual with a passion for identifying and neutralizing advanced threats to strengthen customer defenses. This role requires a deep understanding of threat hunting methodologies, a strong analytical mindset, and exceptional communication skills. The role is expected to potentially work overtime in the event of responding to Security Incident to accommodate a global 24x7x365 Managed Threat Security Services program.

The Main Responsibilities

Threat Hunting and Analysis

Conduct proactive threat hunting activities across various environments (endpoints, networks, cloud).
Develop and maintain threat hunting hypotheses based on current threat intelligence and organizational risk assessments.
Apply structured threat hunting methodologies leveraging frameworks such as MITRE ATT&CK, PEAK, TAHITI, THMM and Diamond Model to guide hypothesis creation, evidence collection and iterative improvements.
Deep technical knowledge of adversary tactics, malware analysis, intrusion detection and cloud security.

Tooling and Automation

Familiar with EDR/XDR solutions, SIEM platform, data pipeline and threat hunting tooling to detect and disrupt adversary tactics.
Develop custom scripts and tools to automate threat hunting processes and improve efficiency.
Leverage various threat hunting techniques, including but not limited to, YARA rules, IOC analysis, and behavioral based analysis.

Incident Investigation

Analyze security logs, network traffic, and endpoint data to identify malicious activity and potential threats.
Investigate security incidents and provide detailed reports on findings, including root cause analysis and remediation recommendations.
Collaborate with other security teams (incident response, vulnerability management, etc.) to share threat intelligence and coordinate security efforts.

Cyber Threat Intelligence (CTI)

Develop and manage Cyber Threat Intelligence while staying up to date on the latest threat landscape, attack techniques, and emerging technologies.
Map advisory behaviors to ATT&CK techniques and translate findings into actionable intelligence.
Share actionable intelligence with internal teams and external stakeholders.
Present findings and recommendations to technical and executive audiences.

Continuous Improvement

Contributes to the development and improvement of threat hunting strategies, processes and playbooks aligning with PEAK and TAHITI cycles for structural threat hunting.
Develop and maintain a strong understanding of the organization's infrastructure and applications to strengthen awareness of evolving threats and adversary behavior.
Drive maturing of the overall security operations service.

What We Look For in a Candidate

Qualifications

Bachelor's degree in Computer Science, Cybersecurity, or a related field.
At least 3+ years of experience in cybersecurity, with a minimum of 1-2 years focused on threat hunting.
Strong understanding of various operating systems (Windows, Linux, macOS).
Experience with various security tools and technologies (SIEM, EDR, network monitoring tools).
Proficiency in scripting (Python, PowerShell).
Strong analytical and problem-solving skills.
Excellent communication and presentation skills to translate technical findings into business impact.

Preferred

Experience with threat intelligence platforms, feeds and CTI frameworks.
Relevant security certifications (e.g., SANS GIAC, GNFA, GCFA, Offensive Security, etc)
Experience with cloud platforms (AWS, Azure, GCP) and containter security is a plus

Compensation

What to Expect Next

Requisition #: 342111

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
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Disclaimer

SR SECURITY ANALYST-APAC (MELBOURNE, AU)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a skilled Security Operations Center (SOC) Analyst to join our Managed Security Services team. The Senior SOC Analyst is responsible for advanced incident investigation, threat hunting and customer engagement within the SOC. This role requires deep technical expertise to analyze complex attacks, lead incident response activities and enhance detection capabilities. The Senior SOC Analyst will also mentor junior analysts and contribute to service improvement initiatives.
Working within a 24x7 SOC, the analyst ensures timely detection of threats and provides initial response in line with established playbooks and SLAs.

The Main Responsibilities

Lead investigations of high-severity incidents including root cause analysis and containment strategies.
Perform root cause analysis and recommend containment, eradication and recovery actions.
Perform proactive threat hunting and detection engineering aligned to MITRE ATT&CK.
Develop, fine-tune and validate SOC detection use cases, dashboards and automation playbooks.
Engage directly with customers during incident response and regular security reviews.
Provide clear and concise incident reports including technical analysis and recommendations.
Provide technical guidance and mentorship to Tier 1 analysts.
Collaborate with consulting, engineering and threat intelligence teams for service improvements.
Contribute to compliance and regulatory reporting (e.g. MAS TRM, PCI DSS, ISO 27001)
Stay up to date with emerging threats, attack vectors and security technologies.
Contribute to SOC knowledge base, playbooks and best practices.
Participate in red team / blue team exercises and cross-training.

What We Look For in a Candidate

Bachelor’s degree in Information Security, Computer Science or equivalent professional experience.
3-5 years of SOC, incident response or threat hunting experience.
Strong hands-on knowledge of SIEM (Splunk, Sentinel, Cortex XSIAM), SOAR and EDR/XDR platforms.
Familiarity with cloud security monitoring (AWS, Azure, GCP) and IoT/OT threat detection.
Knowledge of malware analysis, phishing detection and insider threat scenarios.
Familiarity with frameworks like MITRE ATT&CK, MITRE D3FEND and NIST CSF.
Preferred certifications: GCIA, GCIH, GCFA, GREM, CISSP or vendor-specific certifications (e.g Palo Alto, CrowdStrike, Microsoft, Fortinet)
Strong analytical and problem-solving skills with ability to work under pressure.
Excellent customer communication and report writing skills.
Ability to work in a 24x7 shift environment.
Team oriented, adaptable and eager to learn in a fast-paced environment.

What We Offer

Opportunity to work with a global MSSP SOC across enterprise clients.
Access to advanced security platforms (Palo Alto XSIAM/XDR, Tenable, Armis, etc)
Training, certification support and career growth into roles such as Threat Hunter or SOC Leaders.
Collaborative and innovation driven work culture.

Compensation

What to Expect Next

Requisition #: 342140

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SECURITY ANALYST-APAC (MELBOURNE, AU)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We are seeking a skilled Security Operations Center (SOC) Analyst to join our Managed Security Services team. The Tier 1 SOC Analyst is the first line of defense in our SOC. This role focuses on continuous monitoring, alert triage and escalation of potential security incidents across multiple customer environments. Working within a 24x7 SOC, the analyst ensures timely detection of threats and provides initial response in line with established playbooks and SLAs.

The Main Responsibilities

Monitor security alerts and events from SIEM, SOAR, EDR/XDR and other monitoring tools.
Correlate logs and alerts across diverse sources (firewalls, endpoints, servers, cloud, IoT/OT).
Perform triage of alerts to determine severity, scope and escalation path.
Document incidents and maintain detailed case records.
Escalate validated incidents to Tier 2/3 SOC Analysts with supporting evidence.
Support vulnerability monitoring and basic threat intelligence enrichment.
Participate in knowledge base updates and shift handovers.

What We Look For in a Candidate

Diploma/Bachelor’s degree in Information Security, Computer Science or related field
Certifications (advantageous but not required): CompTIA Security+, CySA+, Microsoft SC-200, Palo Alto
Understanding of network fundamentals, Windows/Linux OS basics and common security tools.
Strong willingness to learn and develop into advanced SOC roles.
Good written and verbal communication skills.
Ability to work in a 24x7 shift environment.

What We Offer

Opportunity to work with a global MSSP SOC across enterprise clients.
Access to advanced security platforms (Palo Alto XSIAM/XDR, Tenable, Armis, etc)
Training, certification support and career growth into roles such as Senior SOC Analyst, Threat Hunter or SOC Leaders.
Collaborative and innovation driven work culture

Compensation

What to Expect Next

Requisition #: 342225

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

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Disclaimer

Network Design Engineer V (WAN /Job Package Engineer) ABMS (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

SAIC seeks a Lumen Network Design Engineer V (WAN / Work Package Engineer) to support the Department of the Air Force C3BM/ABMS program. In this lead Lumen engineering role, you apply advanced engineering and network principles to solve unusually complex problems and to develop/evaluate/implement secure WAN/transport solutions. Embedded with the SAIC mission team, you translate operational and cybersecurity requirements into implementable field work packages for classified and unclassified environments. Deliverables to the SAIC Chief Engineer and technical engineering include HLD/LLD, design-review packages, diagrams, and (as requested) bills of material and configuration templates.

HYBRID role; initial work is performed in contractor-provided facilities. The engineer works with SAIC’s Chief Engineer to design secure WAN/transport connectivity and deliver implementation-ready field work packages. Contingent upon contract award expected in Q1.

The Main Responsibilities

WAN Architecture & Design Engineering.
Develop WAN/transport design recommendations for mission networks: site connectivity, segmentation, resiliency, and performance engineering across classified and unclassified enclaves.
Define engineering requirements, interfaces, and implementable WAN designs, including L0 circuit configurations and CLLI circuit-route options across CONUS/OCONUS; optionally address routing, addressing, QoS, encryption, and boundary protection.
Develop optimized WAN transport options using OTN and ITU‑T standards (G.709, G.798, G.872); apply MPLS/IP, Ethernet, VPN/IPsec, SD‑WAN, and modern secure access patterns (SASE/SSE) where applicable.
Propose WAN work package options to SAIC technical leadership to support engineering trades before implementation; deliverables may include HLD/LLD, logical/physical diagrams, IP plans, L0 routing/QoS policies, security boundary requirements, BOM/part lists, rack elevations (as applicable), configuration templates, and interface cut sheets.
Support the SAIC Chief Engineer with MOPs, implementation plans, cutover schedules, rollback procedures, and test/validation plans; participate in technical reviews and change control; identify/mitigate risks per work package.
Recommend optimized WAN solutions for current/long-range planning; partner with technical leads to select tools/technologies that improve efficiency, reduce cost, and increase customer satisfaction.
Create/maintain engineering and compliance evidence (device configuration baselines, DISA STIG notes/checklists, boundary descriptions, diagrams, status reports) to support audits and RMF/ATO.
Support operational projects and maintenance windows; assist implementation teams during turn-ups, migrations, and service transitions.
Recommend automation/standardization of repeatable engineering tasks (configuration generation, validation checks, documentation workflows) consistent with program approvals.
Troubleshoot complex hardware/software/network issues (as requested); document problems, root causes, and resolutions; feed lessons learned into package templates and standards.
Support WAN capacity planning across sites/segments (bandwidth, optical/Carrier Ethernet where applicable, routing headroom, power/cooling constraints, lifecycle/EOL).
Support L0 circuit delivery/integration/activation and service migrations: coordinate with providers, validate acceptance criteria, and update as-built documentation.
Provide inputs to design review packages; update network drawings (e.g., Visio) and route maps to reflect approved designs and as-built changes.
Develop ROM estimates and cost models for new sites, routes, and WAN services.
Operational Support, Provider Coordination, and Documentation
As requested by the PM and/or Chief Engineer, serve as technical liaison among teams to align design intent, circuit turn-up activities, and field execution.
Provide Tier 3/4 troubleshooting and root-cause analysis for WAN/transport issues and recommend corrective actions.
Support RMF/ATO by producing required network engineering evidence: diagrams; port/protocol/service documentation; boundary descriptions; STIG checklists/implementation notes; and as-built configurations.
Deliver technical design reviews, implementation-readiness briefings, and mission-impact assessments to the SAIC Chief Engineer and operational teams.

What We Look For in a Candidate

US Citizenship is required.
Active TS/SCI or SCI Eligible.
IAT Level I/II/III Certification.
Travel is required
Education/experience: BA/BS +17 years; or MS + 13 years; or PhD/JD + 10 years related experience.
14+ years progressive WAN/transport engineering, network architecture, or telecommunications experience, including deployable implementation/job packages.
Deep expertise in:
OTN and ITU-T standards (G.709, G.798, G.872).
MPLS/IP, Ethernet, VPN/IPsec overlays, and enterprise/carrier WAN design patterns.
Routing/traffic engineering (BGP, OSPF/ISIS), path control, convergence, SD-WAN and secure connectivity (SASE/SSE), segmentation/policy design, QoS (marking/queuing/shaping), performance engineering, capacity planning.
Network security, boundary protections, and Zero Trust; field-ready engineering packages (logical/physical diagrams, IP plans, BOMs, config templates, implementation steps, cutover/rollback, test/validation).
Task/work-order execution support: design reviews, implementation readiness coordination, and design-to-field discrepancy resolution.
Technical writing/communications: concise engineering documentation and briefings for technical and non-technical stakeholders.
Consultative skills: rapport, fact-finding, requirements definition, options/recommendations, follow-through, customer focus; thrives with competing priorities.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342128

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

ACCOUNT DIR SR-SPECIALIZED SALES-PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As Sr. Account Director, you will be joining the Federal Civilian Specialized Sales team, focusing on IT Solutions. This role will be instrumental in continuing to grow the Lumen brand both as a MSP and MSSP. You possess a hunter and curious mentality and have a proven track record of outcome-based selling including cultivating relationhips and penetrating into dim/dark accounts. You are customer-obsessed and have the ability to become a trusted advisor to deliver business value and outcomes to key stakeholders and end-users. Our team is looking for individuals who embody our values of trust, teamwork, collaboration, respectfulness, and integrity.

The Main Responsibilities

Exceed measurable sales objectives and extend the Lumen brand as a MSP/MSSP on aligned Civilian accounts.
Utilize outcome-based and consultative approaches with key customer stakeholders to address their complex business needs/challenges and legacy IT systems as well as support them on their modernization goals.
Meet with key decision makers and C-leveals to present Lumen's value proposition.
Collaborate with Lumen's systems engineers and architects to design and position compelling, innovative solutions.
Build and execute against strategic and tactical account plans that produce results, while developing enduring customer connections.

What We Look For in a Candidate

10+ years of technology sales experience in Federal (Civilian or DOD) or working with government customers.
Demonstrable experience in identifying and creating opportunities to help customers modernize and transform their business.
Experience evaluating RFx's through Govwin and government websites for potential opportunities.
Developing and executing account and pursuit plans with BD, Capture, Proposal, Offer Management and other internal stakeholders.
Solid experience with Salesforce and excellent funnel, organizational and time management skills.
Excellent people skills, history of strong performance, grit, take ownership mentality, customer-obsessed, and ability to build relationships at all levels, internally and externally.
Previous selling experience and technical acumen in one or more of the following areas: Networking, Managed Services and Professional Services, Cybersecurity, Cloud Computing and AI.
Creative. Problem-solver. Persistent and agile with roll-up your sleeves, "let's get it done" attitude.

Compensation

Location Based Pay Ranges:

$132,300 - $176,400 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$138,915 - $185,220 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$145,530 - $194,040 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 338996

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Software Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As a Senior Lead Software Engineer, you will be at the forefront of our AI initiatives, leading the design, development, and implementation of cutting-edge AI solutions. You will work closely with cross-functional teams to drive innovation and ensure the successful delivery of AI projects. Your expertise will be crucial in shaping the future of our AI capabilities and driving business value through advanced technologies.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

AI Solution Development: Lead the end-to-end design, development, testing, deployment, and ongoing support of sophisticated conversational AI solutions.
Project Leadership: Oversee AI projects from conception to deployment, ensuring timely delivery and alignment with business objectives.
Collaboration: Work closely with data scientists, software engineers, and business stakeholders to understand requirements and deliver AI solutions that meet their needs.
Innovation: Stay up to date with the latest advancements in AI and machine learning and apply this knowledge to drive continuous improvement and innovation within the team.
Mentorship: Provide technical guidance and mentorship to junior AI engineers, fostering a culture of learning and growth.
Performance Optimization: Optimize AI models for performance, scalability, and reliability, ensuring they meet the highest standards of quality.
Documentation: Create and maintain comprehensive documentation for AI models, algorithms, and processes to ensure transparency and reproducibility.
Integration: Integrate conversational agents seamlessly with backend APIs, databases (like Firestore), CRM systems, and other enterprise platforms within the GCP ecosystem.
Advanced Capabilities: Explore and implement advanced capabilities, potentially including Generative AI features available through Agent Builder and Vertex AI, to enhance conversational intelligence.
MLOps/AIOps Practices: Establish and maintain comprehensive MLOps/AIOps practices for conversational AI models on GCP, encompassing model monitoring, continuous integration/delivery (CI/CD), versioning, scalability, and robust alerting.
System Health Monitoring: Design and implement systems to collect, analyze, and leverage IT telemetry data and logs (using tools like Google Cloud Monitoring/Logging) for proactive alerting and monitoring of AI system health, performance, and potential issues.
Performance Metrics: Analyze and optimize conversational AI solutions for key performance metrics including latency, accuracy, user satisfaction, operational cost, and reliability on GCP.
Knowledge Sharing: Mentor junior engineers, share knowledge, and contribute to establishing best practices for conversational AI development within the organization.

What We Look For in a Candidate

Required Qualification:

Bachelor's or Master's degree in Computer Science, Engineering, Artificial Intelligence, or a closely related technical field.
Experience: Minimum of 10+ years of professional software engineering experience, with at least 4 years specifically focused on developing and deploying AI/ML solutions.
Technical Skills:
- Python Programming
- Dialogflow (CX/ES), Agent Builder , Conversational Agents
- Google Cloud Platform (GCP)
- Core AI/ML Concepts
- Familiarity with Copilot Studio and Goodle ADK development
- Generative AI (Preferred)
- Vertex AI (Preferred)
- Firestore, BigQuery (Preferred)
- MLOps/AIOps (Preferred)
- Backend API Integration
- Familiarity with building agentic systems
Non-Technical Skills:
- Team Leadership
- Cross-Functional Collaboration
- Strong Communication
- Problem-Solving
- Strategic Thinking
- Responsible AI (Familiarity)
Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate complex business requirements into AI solutions.
Communication: Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present technical concepts to non-technical stakeholders.
Leadership: Demonstrated leadership abilities, with experience in mentoring and guiding junior engineers.
Passion for AI: A deep passion for AI and a commitment to staying current with the latest industry trends and advancements.

Preferred Qualifications:

Experience contributing to or utilizing an integrated Generative AI platform on GCP designed to streamline the end-to-end lifecycle of AI applications, from development and experimentation to robust deployment and monitoring.
Hands-on experience with key components of modern AI/ML infrastructure and data stacks within the Google Cloud ecosystem, specifically including Vertex AI Vector Search, Firestore, Vertex AI Model Registry, and BigQuery.

Compensation

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

#LI-VK1

Requisition #: 341609

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Network Engineer II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Engineer II plays a pivotal role in enhancing network design, optimizing performance, and elevating customer support. They are actively involved in network performance reviews with management, internal partners, and customers, ensuring continuous improvement. By providing technical mentoring and guidance to less experienced engineers, they foster a collaborative and knowledgeable team environment. The role also requires strong technical writing skills, including the creation of Method of Procedures (MOP) and Statements of Work (SOW), as well as the ability to work with cross-functional resources to define and deliver network-based projects. Network Engineers II closely collaborate with team members to guarantee that customer network services remain fully operational, and they offer technical expertise and troubleshooting support for DWDM systems, as well as assisting with—or taking responsibility for—the design and architecture of various projects and features. Their commitment extends to supporting production issues, deployments, maintenances, and escalations outside of regular work hours. Additionally, they participate in Day 2 Support planning and preparation meetings throughout the network deployment process, ensuring projects are executed efficiently and economically. Strong project management skills are essential, although the role may require occasional direction and guidance for specific tasks.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Configure and maintain network DWDM systems.
Assist and in some cases be responsible for the design and architecture of projects and features.
Continually work towards making improvements in network design, network performance and customer support
Contribute to network performance reviews with management, internal partners and the customer
Provide technical mentoring and guidance to less experienced Engineers.
Technical writing, create Method of Procedures (MOP) and Statement of Work (SOW)
Work with cross-functional resources to define and deliver network-based projects.
Work closely with team members to ensure customer network service is always fully operational
Provide technical expertise and troubleshooting as needed to support production issues.
Be willing to support deployments/maintenances/escalations outside of work hours
Actively participate in all Day 2 Support planning and preparation project meetings through network deployment iteration.
Assure the most feasible, practical and economical means to complete the work are utilized.
Skilled in project management
Requires direction and guidance with few tasks.

What We Look For in a Candidate

Fully seasoned with typically 5+ years professional experience with a Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.
Ability to work all shifts in a 7x24x365 call center including off hours/on call and during holidays.
Prior experience with Ciena.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

`#LI-Remote

#LI-MB1

Requisition #: 341357

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Monetization Analyst (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Monetization Analyst is responsible for helping to shape pricing and monetization strategy across the organization and with new product initiatives. This role leads advanced analytics, financial modeling, and cross-functional initiatives to drive profitable growth and inform executive decision-making.

The Main Responsibilities

Pricing & Monetization Strategy
• Pricing strategy development and monetization model design
• Identify and evaluate new revenue streams and bundling opportunities
• Serve as a pricing and monetization subject-matter expert

Advanced Financial Modeling & Analytics
• Own new vs legacy pricing modeling and how to balance transitions
• Analyze pricing elasticity, customer behavior, and competitive dynamics
• Leverage advanced analytics and AI-enabled tools for insight generation

Cross-Functional Collaboration
• Provide analytical insights across marketing, sales, pricing, and project teams
• Influence project direction and communicate with included teams

Executive Communication
• Deliver executive-ready insights and strategic recommendations
• Be comfortable in presenting findings to leadership and governance forums

What We Look For in a Candidate

• Bachelor’s degree in Finance, Economics, Marketing, Data Analytics, or related field; advanced degree preferred
• 3-5+ years of experience in pricing, monetization strategy, or financial analysis
• Proficiency in SQL, Python, and BI tools
• Strong communication and stakeholder management skills

Preferred
• Experience in telecommunications, cloud, or B2B technology pricing
• Knowledge of customer segmentation and competitive pricing
• Experience navigating large organizations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 340913

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - RE-Expansion (WORKS FROM HOME, OR, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

This position requires travel to customer sites and must be based in Oregon or Washington State.

Location and Schedule

This is a work from home position; however, the appropriate candidate must live in Oregon or Washington State.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$69,080 - $92,106 in these states: OR
$72,368 - $96,487 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-remote

#LI-MR1

What to Expect Next

Requisition #: 342063

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SLED Solution Engineer (WORKS FROM HOME, TX, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Are you passionate about leveraging technology innovation for the betterment of humanity? Lumen SLED Solution Engineers work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our SLED customers.

You will leverage your technical and sales skills to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our SLED customers’ requirements and provide business value.

Location

The professional in this role is ideally based in the Austin, Texas area to enable convenient, in-person collaboration with both the team and customers.

The Main Responsibilities

Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the SLED audience.
Analyzes and identify our customer's business and technology objectives, conduct full technical discovery, and architect (with the technical team) client solutions to meet gathered requirements.
Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle.

What We Look For in a Candidate

Technical pre-sales and/or consulting experience in SLED.
Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
Fundamental understanding of Unified Communications
Fundamental understanding in Cloud & Architecture design – AWS , Google Cloud, Azure
Industry certifications: In 1 or more specialized technologies are a plus
Fundamental understanding in Security solutions – SASE, Fortinet, Cisco, Palo Alto
Strong verbal, and written communication
Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
B.S. Degree in a related field or equivalent work experience in the private sector or military

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$111,331 - $148,441 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote #SLED #SalesEngineer #LIPOST- KS1#WFHTX #Austin

Requisition #: 342099

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Manager Finance - Commercial Excellence & Strategy (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Manager, FP&A is a strategic finance leader responsible for driving financial planning, performance management, and decision support across Commercial Excellence, Special Projects, and the SEE organization. This role partners closely with senior business and finance leaders to deliver insights, manage risk and opportunities, and enable disciplined execution of enterprise initiatives.
This role is critical to enabling disciplined financial management and insight-driven decision-making across Commercial Excellence and enterprise initiatives. The Senior Manager, FP&A ensures financial rigor while supporting growth, transformation, and strategic execution.

Work Location

Fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Serve as a trusted finance partner to senior commercial and functional leaders.
• Support Special Projects and SEE initiatives through financial modeling, business cases, and scenario analysis.
• Translate complex financial data into clear, executive-ready insights to inform decision-making.
• Ensure alignment with corporate FP&A processes, timelines, and governance standards.
• Own and enhance FP&A processes, tools, and reporting to improve efficiency, accuracy, and insight.
• Act as a subject-matter expert for FP&A methodologies and best practices within AGT.
• Lead cross-functional collaboration across Finance, Commercial Excellence, and enterprise partners.
• Mentor and develop analysts, fostering strong analytical rigor and executive communication.
• Contribute to team engagement, capability building, and talent development within the Poland FP&A organization.

What We Look For in a Candidate

• Courageous leadership, someone who can bring honesty into conversations, set expectations, and hold others accountable in a healthy way.
• Deep curiosity with the persistence to keep going when direction is unclear or answers are vague.
• Strategic finance mindset that connects strategic initiatives to operational and business outcomes.
• Executive presence and the ability to engage and influence senior leaders during conversations.
• Strong relationship builder who can navigate a matrixed environment and get people aligned.
• Strong storyteller, able to translate financial data into something people can actually use to make decisions.
• Good judgment and prioritization, knowing where to focus time and when to push back.

Minimum Qualifications
• Bachelor’s degree in finance, accounting, or a related field.
• 7 or more years of experience in finance, with strong background in planning, forecasting, and business case evaluation.
• Strong communication skills, both written and verbal.
• Advanced Excel skills.
• Familiarity with tools such as SAP Analytics Cloud, Essbase, and Power BI.
• Experience working with finance business partnership, strategic initiatives, or related roles.
• Strong analytical, financial modeling, and executive communication skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-HR1

Requisition #: 342134

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Director, Product Development - Public Sector (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Director of Product Development – Public Sector is responsible for leading product strategy, development execution, and operating rigor across a portfolio of public-sector offerings. This leader will define vision and roadmap, translate complex customer and regulatory requirements into scalable solutions, and drive cross-functional delivery from concept through launch and continuous improvement. The role also establishes the measurement, KPI, and communication frameworks needed to provide executive visibility, improve delivery predictability, and ensure high-quality outcomes across product and program teams.

Success in this role requires strong public-sector domain knowledge, technical fluency, disciplined execution, and the ability to align engineering, operations, legal, and leadership around shared business objectives.

The Main Responsibilities

Strategic Product Leadership & Portfolio Management

Define and execute the product strategy for Public Sector offerings, aligning portfolio priorities with organizational goals, market demand, and customer mission outcomes.
Lead long-term roadmap planning across multiple initiatives, balancing innovation, regulatory requirements, technical feasibility, and business value.
Build business cases and investment priorities that support growth, differentiation, and scalable delivery for government and education customers.

Product Development, Program Delivery & Execution

Lead the end-to-end lifecycle across product and technical initiatives, from concept, validation, and requirements through development, launch, and iterative enhancement.
Oversee a portfolio of complex programs and product deliverables, ensuring timelines, dependencies, resource plans, and milestones are synchronized across teams.
Drive prioritization using customer insight, operational data, technical constraints, and business impact.
Ensure requirements are clearly defined and translated into actionable technical plans that support quality, compliance, security, accessibility, and usability standards.

Stakeholder Engagement, Communication & Governance

Serve as the central communication point across engineering, operations, sales, legal, and executive stakeholders, tailoring updates to technical and non-technical audiences.
Establish standardized reporting, governance, and executive communication mechanisms that create transparency around progress, risks, decisions, and outcomes.

Cross-Functional Leadership & Team Development

Lead, coach, and mentor product leaders, program managers, and cross-functional teams to deliver with consistency, accountability, and speed.
Partner closely with engineering, QA, operations, sales, marketing, finance, and legal to remove obstacles and enable seamless execution.

Performance, Metrics & Business Management

Define and manage KPI, measurement, and frameworks that provide visibility into delivery health, product performance, quality, cost efficiency, and business impact.
Track budgets, ROI, and resource allocation across multiple initiatives, ensuring effective prioritization and fiscal discipline.
Identify risks early, implement mitigation plans, and improve delivery predictability through consistent operating rhythms, tooling, and reporting.

What We Look For in a Candidate

Required Qualifications

10+ years of leadership experience in product management, product development, technical program management, or a related discipline.
Proven success leading complex product portfolios and large-scale technical programs with multiple stakeholders and cross-functional dependencies.
Demonstrated ability to build and launch products from concept to scale while establishing delivery frameworks, KPIs, and operating mechanisms.
Strong understanding of government procurement, compliance, security, and policy requirements in public-sector or similarly regulated environments.
Exceptional communication, executive presence, and stakeholder management skills, with the ability to translate technical complexity into clear business insight.

Preferred Qualifications

Experience supporting public-sector clients across federal, state, local, or education markets.
Understanding of government platforms, data security standards, and regulated delivery environments.
Experience implementing KPI dashboards, reporting frameworks, or workflow tools such as Jira, Confluence, Smartsheet, Tableau, or similar platforms.
Background leading distributed, matrixed, or multi-disciplinary teams across product, engineering, and operations.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI
$192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342118

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Finance Manager, Public Sector (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and help build for what’s next—where performance, security, and resilience matter. This is a high‑accountability environment where expectations are clear, ownership is expected, and trust is built through disciplined execution and results. If you’re motivated by meaningful impact and shaping what’s next, you’ll find that opportunity here.

The Role

As Senior Finance Manager, Public Sector, you will serve as a strategic finance partner supporting Public Sector Sales leadership and key cross‑functional teams. This role is responsible for delivering financial insight, shaping revenue forecasts, and enabling disciplined decision‑making across Federal and SLED segments.

Operating in a complex, performance‑driven environment, you will translate financial and operational data into clear insights, support planning and execution, and drive alignment between sales, product, and operational priorities. Success in this role requires strong judgment, ownership, and the ability to influence outcomes across stakeholders.

The Main Responsibilities

Serve as the primary FP&A partner to Public Sector Sales leadership, providing insight into performance, revenue trends, and risks to plan.
Own revenue forecasting and variance analysis (MRR, usage, one‑time), translating pipeline and bookings into an accurate outlook.
Lead sales and funnel analytics, including coverage, close rates, productivity, and key performance drivers across segments.
Partner cross‑functionally with Sales, Product, and Operations to align go‑to‑market strategy, pricing, and revenue realization.
Develop executive‑ready reporting and narratives, clearly communicating performance drivers, risks, and opportunities.
Lead and support team development and key finance deliverables, driving consistency, quality, and continuous improvement.

What We Look For in a Candidate

Required Qualifications

Bachelor’s degree in Finance, Accounting, Business, or a related field (or equivalent experience).
7+ years of progressive FP&A, financial analysis, or business partnering experience including people leader and executive-facing roles.
Strong financial modeling, analytical, and problem‑solving skills.
Demonstrated ability to support cross‑functional business initiatives and influence decision‑making.
Ability to synthesize complex data into clear insights and communicate effectively to senior stakeholders.
Experience managing multiple priorities in a fast‑paced, evolving environment.

Preferred Qualifications

Experience supporting sales, public sector, or go‑to‑market organizations.
Exposure to revenue forecasting, funnel analytics, and performance management frameworks.
Experience with SAP, Excel, Power BI, or similar financial and analytics tools.
Experience leading or mentoring team members.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-KM1

Requisition #: 342131

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Strategy & Research Director (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Director of Strategy & Research is a critical role in the transformation and growth story of Lumen. This role leads the creation of research insights leading to production of public-facing reports, blog posts, and white papers on the future uses and requirements of enterprise networking broadly, and for AI/ML use cases specifically. You will play a defining role in developing an understanding of future enterprise telecommunication needs and communicating that understanding internally and externally. Experience in conducting first-party research and excellent writing skills are essential; experience in economics, business, and/or computer science/engineering is desirable.

The Main Responsibilities

Create and maintain a research plan grounded in Lumen’s strategy and technological realities
Execute research, leveraging internal and external resources as appropriate, to develop insights and confirm or refute hypotheses about the changing nature of technology, business, government/public sector, entertainment, and sociocultural norms and their resulting impact on networking requirements
Synthesize research findings into research papers, blogs/articles, and other products meant for both technical and non-technical audiences
Effectively collaborate with Lumen product, engineering, marketing, and communications teams, among others
Monitor technological innovations and macro-trends, collaborate and share with researchers at other organizations

What We Look For in a Candidate

Master's degree in Computer Science, Electrical Engineering, Telecommunications, Economics, Business, or related field; PhD preferred
Extensive experience in academic-style research planning, execution, and communication
Strong data analysis skills
Effective communication with senior teams (technical and non-technical) and excellent writing skills for a variety of audiences
Strategic thinking, an interest in business, and a thirst for what comes next
Self-motivated and proactive

Preferred Qualifications:

PhD in Computer Science, Electrical Engineering, Telecommunications, Economics, Business, or related field
Experience in technology industries
Experience in B2B environments

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342123

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Director of Security Architecture and Engineering (Public Sector) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director of Security Architecture & Engineering leads cybersecurity architecture and engineering for Lumen’s Public Sector portfolio. This role owns the strategy and technical roadmap for federal security services, ensuring compliance with FISMA, FedRAMP High, NIST 800‑53, TIC 3.0, CMMC, and related requirements. You will guide cloud and network security architecture, secure design practices, and ongoing modernization efforts while partnering with executives, government stakeholders, and cross‑functional teams.

This Senior Director role is a critical executive position that ensures Lumen’s public sector security services remain highly secure, compliant, and technically superior in a rapidly evolving landscape. The ideal candidate is a visionary leader who can marry deep technical expertise with strategic business insight – someone who can chart a course for the future of security solutions and galvanize teams to turn that vision into reality. If you are excited by the challenge of protecting government networks with state-of-the-art architectures and leading a talented team in delivering on that mission, we encourage you to apply.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Set the vision and multi‑year roadmap for public‑sector security architecture and secure service delivery.
Provide executive oversight of network, cloud, identity, and data‑protection architectures aligned to FedRAMP and federal standards.
Lead compliance strategy across FISMA, RMF, FedRAMP ATOs, and continuous monitoring.
Represent Lumen as a senior technical SME with government CIO/CISO stakeholders and internal executives.
Drive modernization of security platforms, cloud migration, automation, and SOC/SIEM evolution.
Lead and develop a high‑performing team of security architects and engineers.
Partner closely with Product, Operations, Program Management, and Compliance to deliver secure, reliable, and compliant solutions.

What We Look For in a Candidate

15+ years in cybersecurity or network engineering; 5–7+ years leading security architecture for mission‑critical or regulated environments.
Deep expertise in federal compliance frameworks (FISMA, NIST RMF, FedRAMP, TIC 3.0, CMMC).
Broad technical mastery across cloud security, network architecture, identity, SIEM/SOC design, automation, and modern security platforms.
Strong executive communication and stakeholder‑management skills.
Proven ability to define strategy, build roadmaps, and drive cross‑functional execution.
Master’s degree required; CISSP/CISM preferred. U.S. citizenship and federal fuitability clearance required. Secret+ clearance preferred.
Financial acumen in budgeting, cost modeling, and investment planning.

Compensation

Location Based Pay Ranges:

$174,876 - $233,168 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$183,621 - $244,827 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$192,364 - $255,486 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342262

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Technical Program Manager (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking an experienced Technical Program Manager to drive the planning, execution, and delivery of complex, cross-functional cloud transformation programs. The ideal candidate will be cloud certified (AWS, Azure, or GCP) and have extensive experience in managing large technical programs. You will lead programs in a fast-paced environment, ensuring alignment with strategic business objectives.

The Main Responsibilities

Bachelors degree in Computer Science Engineering Business or a related field Masters degree is a plus
8+ years of program management experience in technologydriven organizations
Familiarity with cloud technologies Azure AWS GCP Certifications are highly preferred
Familiarity with multicloud environments and hyperscaler ecosystems
2+ years of recent experience with cloud migrations required
Strong understanding of software development life cycle SDLC methodologies including Agile Scrum and Waterfall
Proven ability to manage multiple programs simultaneously with high complexity and interdependencies
Excellent stakeholder management skills with the ability to influence without direct authority
Strong analytical and problemsolving skills with keen attention to detail
Experience with program management tools such as JIRA Confluence Smartsheet or equivalent
Exceptional communication presentation and interpersonal skills
PMP PgMP or Agile certifications are a plus

What We Look For in a Candidate

Bachelor’s degree or equivalent eduaction and related experience
Broad expertise and training in program and project management methods (waterfall & agile), and a strong business accumen
10+ years related experience

Preferred:

Master’s degree with 8+ years related experience
PMP Certification, Scrum Master Certification, Advanced Project Management Degree (Master’s Cert)

Compensation

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 342172

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Finance Analyst, Global Partner Solutions (Remote, US)

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and help build for what’s next—where performance, security, and resilience matter. This is a high‑accountability environment where expectations are clear, ownership is expected, and trust is built through disciplined execution and results. If you’re motivated by meaningful impact and shaping what’s next, you’ll find that opportunity here.

The Role

As Lead Finance Analyst, Global Partner Solutions (GPS), you will provide financial leadership and strategic insight supporting Lumen’s partner‑led growth initiatives within the Commercial organization. This role partners closely with GPS leadership, the Accelerated Growth Team (AGT), Strategy, RevOps, and cross‑functional stakeholders to inform decisions that shape business performance and future investment.

Operating within a dynamic, data‑driven environment, you will translate complex financial and operational data into clear insights, support enterprise‑wide initiatives and compensation strategies, and enable effective planning, execution, and performance management across the GPS organization.

The Main Responsibilities

Provide strategic financial analysis and decision support to GPS and AGT leadership, enabling insight‑driven outcomes.
Develop and evaluate business cases, ROI analyses, financial models, and scenario analyses for strategic initiatives and investments.
Design, maintain, and evolve KPIs, scorecards, and performance tracking frameworks to measure GPS effectiveness and progress.
Analyze performance across revenue, margin, productivity, and execution metrics, translating results into clear, actionable insights.
Partner cross‑functionally with Strategy, Sales, Product, Operations, and Finance to align financial insights with business priorities.
Support planning, forecasting, and long‑range analysis, leveraging key GPS drivers and strategic assumptions.

What We Look For in a Candidate

Required Qualifications

Bachelor’s degree in Finance, Business, Economics, or a related field (or equivalent experience).
5+ years of experience in financial analysis, FP&A, strategy, or a related analytical role.
Strong financial modeling, analytical, and problem‑solving skills.
Experience supporting cross‑functional, strategic initiatives beyond traditional FP&A activities.
Ability to synthesize complex information and communicate insights effectively to senior audiences.

Preferred Qualifications

Experience supporting partner, sales, go‑to‑market, or strategy organizations.
Exposure to KPI development, performance management, or executive reporting.
Knowledge of SAP or enterprise financial systems.
Ability to influence through strong collaboration and data‑driven recommendations.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-KM1

Requisition #: 341798

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Financial Analyst - Commercial Excellence & Strategy (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As a Senior Financial Analyst – Commercial Excellence & Strategy at Lumen, you will play a critical role in shaping the financial and strategic direction of our Commercial organization. This role partners closely with the AGT Strategy, Commercial Excellence, and cross‑functional business leaders to deliver insights that inform key strategic decisions impacting the future of our business.

This position has a total Commercial business viewpoint, supporting enterprise‑wide initiatives, strategic programs, and special projects. The role focuses on strategic analysis, business cases, KPI development and performance tracking, and executive‑level ad hoc reporting, enabling data‑driven decision‑making across AGT and Commercial leadership.

Why This Role Matters

This role is central to enabling Commercial Excellence and strategic execution at Lumen. The insights and analysis delivered by this position directly inform leadership decisions that shape AGT strategy, investment priorities, and future growth.

Work Location

This is a work from home position within the U.S.

The Main Responsibilities

Provide strategic financial and analytical support to Commercial Excellence and AGT Strategy teams, enabling insight‑driven decision making.
Develop and evaluate business cases, financial models, and scenario analyses to support strategic initiatives and investment decisions.
Design, develop, and maintain KPIs, scorecards, and performance tracking frameworks to measure Commercial effectiveness and strategic progress.
Analyze Commercial performance trends across revenue, margin, productivity, and execution metrics, translating results into clear, actionable insights.
Partner cross‑functionally with Strategy, Sales, Product, Operations, and Finance to align financial insights with business priorities.
Lead and support special projects related to Commercial strategy, operational excellence, and transformation initiatives.
Produce executive‑ready ad hoc analyses and reporting for senior leadership, including synthesis of complex data into concise recommendations.
Support budgeting, forecasting, and long‑range planning activities using key Commercial drivers and strategic assumptions.
Identify risks and opportunities across the Commercial business and proactively recommend actions.
Continuously improve analytical tools, reporting, and processes to increase insight, efficiency, and business impact.
Work on complex, ambiguous issues requiring judgment, creativity, and input from multiple stakeholders.
Act as a thought partner to leadership, anticipating questions and providing forward‑looking analysis.
Step in to support leadership discussions, presentations, and working sessions when needed.

What We Look For in a Candidate

Bachelor’s degree or higher in Finance, Business, Economics, or a related field, or equivalent experience.
5+ years of experience in financial analysis, FP&A, strategy, or a related analytical role.
Strong financial modeling, analytical, and problem‑solving skills.
Demonstrated ability to support strategic, cross‑functional initiatives beyond traditional FP&A activities.
Advanced Excel skills; ability to work across multiple data sources and systems.
Ability to synthesize complex information and communicate insights clearly and persuasively to senior audiences.
Strong organizational skills with the ability to manage multiple priorities and deliver under tight timelines.
Comfort working in a fast‑paced, evolving environment with ambiguity.

Preferred Qualifications

Experience supporting Commercial Excellence, Strategy, Sales, or Go‑to‑Market organizations.
Prior experience with KPI development, performance management, or executive reporting.
Knowledge of SAP and enterprise financial systems.
Experience in regulatory, accounting, or enterprise‑scale financial environments.
Strong collaboration skills and ability to influence without authority.

Compensation

Location Based Pay Ranges:

$67,703 - $90,270 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$71,088 - $94,784 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$74,474 - $99,297 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341785

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II - INSIDE PUB SEC (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Account Manager II – Inside is responsible for growing revenue in the small to medium sized customer accounts. Primary function of sales being performed through technology and not on customer premises, the Account Manager II - Inside will develop long term, consultative relationships within customer base of accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn.

The Main Responsibilities

Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers.
Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.
Through customer relationship, assessing product fit and expanding product portfolio.
Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts.
Provides superior customer services with every customer interaction.

What We Look For in a Candidate

Basic Qualifications:

High School diploma, GED or equivalent education and 2 years sales experience.
Prior account management experience with a history of working to retain and grow existing accounts.
Strong oral and written communication, analytical problem solving and closing skills.
Proficiency with Microsoft Office (Word, Excel).

Preferred Experience:

Associate’s or Bachelor’s degree or equivalent education and experience.
Demonstrated stable track record of success in an inside/outside sales role.
Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
Passion for customer service and the desire to understand and introduce new technology to customer base.
Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products/services and often requires additional knowledge of competitor's products/services.

Compensation

Location Based Pay Ranges:

$50,862 - $67,809 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$53,403 - $71,201 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$55,944 - $74,592 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341551

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II - RE- Expansion (WORKS FROM HOME, IL, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This role will require regular travel to customer sites; to be considered you will need to live in the Chicago area.

Location

Preferred candidate location: Chicago or within a one-hour drive. Because Account Managers make frequent customer visits, they must be able to reach clients in a timely manner.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$72,368 - $96,487 in these states: IL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

What to Expect Next

Requisition #: 342084

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Planning Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Planning Engineer – Metro Core Transport is responsible for end‑to‑end capacity planning, optimization, and network augmentation across Metro Core and local IOF transport networks. This role partners closely with strategic planning, tactical transport, provisioning, construction, and operations teams to ensure the network meets near‑ and long‑term growth, reliability, and performance objectives.

The successful candidate will act as a subject‑matter expert for metro transport architectures, lead complex planning initiatives, and drive data‑driven decisions that support customer demand, capital efficiency, and operational stability across assigned markets.

The Senior Planning Engineer plays a critical role in ensuring the metro core transport network remains scalable, reliable, and ready to support customer growth and emerging technologies. This position directly influences service quality, capital effectiveness, and the long‑term health of the network.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Develop and execute Metro Core and local IOF transport capacity plans, including Wave, DWDM, Ethernet/ECN, and HRM‑managed routes.
Analyze wave path trending, top‑route utilization, and headroom metrics to proactively initiate augmentations and prevent capacity jeopardies.
Initiate and manage MSD tickets and scopes of work for network builds, augments, grooming, decomposition, and optimization activities in partnership with Tactical Metro Transport teams.
Support pre‑ and post‑sale network design, FT3 estimating, and complex customer delivery planning across ILEC and CLEC environments.
Lead optimization and network simplification efforts, including harvesting, fiber recovery, ring balancing, abandonment of zero‑utilized assets, and cost‑reduction.
Maintain and improve Metro Wave Headroom (HRM) compliance, supporting enterprise TID review and jeopardy reduction targets.
Partner with Long Haul Strategic Planning and capital teams on market investment strategies, funding requests, forecasting, and long‑range transport architecture alignment.
Interface with A&E, Supply Chain, and vendors for equipment forecasting, technology deployment, and build program execution.
Serve as a technical mentor and escalation point for planning engineers, providing guidance on complex designs, tools, and planning standards.
Support cross‑functional initiatives, urgent planning “fire drills,” and evolving network transformation programs impacting Metro Core transport.
Requires limited direction and guidance.

What We Look For in a Candidate

Bachelor’s degree in Engineering, Telecommunications, Network Architecture, or equivalent professional experience
7+ years of experience in transport network planning, capacity engineering, or large‑scale telecommunications network design
Strong working knowledge of DWDM, optical transport, Metro Core architectures, Ethernet/ECN, and HRM‑managed networks
Demonstrated experience initiating and managing network build orders, augments, and optimization activities
Ability to analyze network performance data, translate trends into actionable capacity plans, and communicate impacts clearly
Experience working across cross‑functional teams including planning, provisioning, construction, operations, and vendors
Experience supporting large metro markets with high growth and complex transport topologies
Familiarity with Wave Path Trending, TID Review processes, FT3 estimating, and E911 or regulatory‑driven planning efforts
Experience with network simplification, fiber harvesting, and capital efficiency initiatives
Strong written and verbal communication skills suitable for executive‑level updates and technical documentation

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-PB1

Requisition #: 341895

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

AWS Alliance Manager (WORKS FROM HOME, WA, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Lumen is seeking a high-impact AWS Alliance Manager to own and scale our strategic partnership with Amazon Web Services, driving joint GTM, co-sell execution, and long-term revenue growth.

This is a partnership leadership position responsible for building a durable, executive-aligned AWS relationship, unlocking joint value through co-sell, solution alignment, and shared customer outcomes.

You will serve as Lumen’s primary interface into AWS, developing joint business plans, aligning executive stakeholders, activating field engagement, and ensuring Lumen is positioned as a preferred strategic partner within AWS.

Marketplace execution is a critical lever. Success in this role is defined by strength and depth of the AWS relationship, co-sell pipeline creation and velocity and joint solution adoption and customer impact.

This role translates strategy into execution—activating co-sell motions, scaling transactable offers, and establishing the operating rigor required to accelerate joint bookings and consumption.

What Success Looks Like:

AWS Partnership Depth: Executive alignment, clear joint priorities, and strong engagement across AWS BD, sales, and partner teams
Co-Sell Acceleration: Measurable growth in sourced/influenced pipeline, active deal engagement, and improved deal velocity
Revenue Impact: Increased AWS marketplace consumption and joint bookings
Operational Scale: Repeatable co-sell and marketplace motions adopted across the business
Execution Discipline: Faster time-to-launch, efficient private offers, and scalable operating model

Location

Ideally the person in this role resides in either Washington state or California for ease of team and partner meetings.

The Main Responsibilities

Own and Scale the AWS Strategic Partnership

Serve as Lumen’s primary AWS alliance lead, owning the relationship end-to-end
Build and execute joint business plans aligned to shared growth priorities
Establish executive alignment and governance cadence (QBRs, escalation paths)
Develop deep relationships across AWS stakeholders (BD, sales, partner, marketplace teams)

Drive Co-Sell and Joint GTM

Lead co-sell motion activation (registration, pipeline governance, deal engagement)
Enable field teams with clear plays, messaging, and joint value propositions
Run joint pipeline reviews and inspection cadence with AWS
Identify and prioritize flagship joint pursuits and scalable solution plays

Build and Scale Revenue Motions

Drive private offer strategy and execution to accelerate deal closure
Partner with Sales and RevOps to improve deal velocity and conversion rates
Align pricing, packaging, and commercial constructs to AWS buying behavior

Leverage Marketplace as an Execution Engine

Lead AWS Marketplace strategy-to-execution (offer roadmap, launch, lifecycle)
Ensure offers are optimized for co-sell, procurement, and consumption
Drive continuous improvement in time-to-publish, listing performance, and adoption

Establish Operating Model & Cross-Functional Execution

Build the repeatable alliance operating model (cadence, RACI, KPIs, governance)
Lead cross-functional alignment across Product, Engineering, Sales, Finance, Legal, and Marketing
Remove blockers and ensure on-time delivery of joint initiatives
Scale learnings to support broader hyperscaler and marketplace ecosystem

What We Look For in a Candidate

Core AWS Alliance Experience

Proven experience owning and growing strategic partnerships with AWS
Strong track record of driving co-sell motions and joint pipeline growth
Deep understanding of AWS partner ecosystem, programs, and field engagement model

GTM + Revenue Orientation

Experience building and scaling joint GTM strategies and sales motions
Hands-on experience with private offers, deal structuring, and cloud procurement paths
Ability to translate partnership strategy into measurable revenue outcomes

Marketplace

Deep experience with AWS Marketplace and/or cloud marketplaces
Understanding of transactable offers, pricing/metering, and listing lifecycle

Leadership & Execution

8 to 10+ years in alliances, partner management, or cloud GTM
Strong cross-functional leadership across Product, Sales, Finance, Legal, and Marketing
Ability to operate in ambiguity and drive decisions with executive stakeholders
Executive-ready communication and influence

Domain

Experience in telecom, networking, security, or adjacent B2B technology preferred

Education

Bachelor’s Degree or equivalent years of related experience

Compensation

Location Based Pay Ranges:

$145,456 - $193,940 in these states: CA and WA.

Learn more about Lumen's:

#Lumen #AWSAliiance #AllianceManager #LIPOST- KS1 #LI-REMOTE #LI-WA #LI-CA

Requisition #: 342182

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Cloud Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Provide expert technical direction in the analysis of multiple and complex systems, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media. Partner and collaborate with others in the resolution of interoperability problems to obtain operations across all platforms. Responsible for ensuring the implementation of technical solutions utilizing expertise learned from multiple and complex client environments. Consult and assess industry advances in technical system technologies.

Location

This is a work from home position within the US.

The Main Responsibilities

Develop and maintain dashboards and reports to provide visibility into cloud costs
Establish and enforce tagging standards and cost allocation policies. Ensure all resources are tagged every month
Automate cost management tasks and integrate FinOps tools into CI/CD pipelines
Flexera One CCO administrator
Proactively manage and maintain server systems
Administer and support core Microsoft technologies
Administer and support core Citrix technologies
Develop and implement project plans, risk assessments and contingency plans
Define and document best practices and support procedures
24 X 7 X 365 systems’ monitoring and on-site availability if required
Mentor / cross-train team members on existing and new technologies
Carry out special tasks at Management’s direction
Participate in the team’s on-call support rotation

What We Look For in a Candidate

5+ years of overall experience and 2+ years as FinOps engineer
Strong understanding of cloud platforms and pricing models
Deep understanding of cloud native cost management tools and Flexera One Cloud Cost Optimization
Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
Familiarity with scripting languages (e.g., Python, PowerShell) for automation
Excellent communication and collaboration skills

Preferred Qualifications:

FinOps Certified Engineer or similar certification
Experience in DevOps or Cloud Engineering roles.
May travel for 1-2 times/year for workshops

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-ZM1

Requisition #: 341615

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Solution Architect (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Senior Lead Solution Architect role will work in partnership with the Business Units, leading innovative conversations that help shape the growth of our business. The successful Solution Architect must have a strong desire to leverage their technical and communication skills, including business acumen, to understand business requirements, develop a technical architecture, and effectively present solutions that address our business partner’s requirements and provide business value.

Location

This is a work from home position within the US.

The Main Responsibilities

Standard Architecture Patterns, Blueprints, and Cost Profiles (Core Accountability)
Define, publish, and maintain approved cloud and application architecture patterns/blueprints, including
Platform and landingzone patterns
Application and domain reference architectures
Data, integration, and workload patterns
Pair each pattern with explicit cost models, including
Baseline and scalable cost assumptions
Key cost drivers and levers
Expected unit economics where applicableEnsure architecture patterns enable rapid delivery, consistency, and predictable financial outcomes across teams.
Continuously evolve patterns to reflect new cloud services, pricing models, and optimization opportunities.
Shape
Embed cost awareness into architecture from the earliest design stages, treating cost as a firstclass architectural quality attribute.
Apply FinOps principles to ensure architecture decisions support:
Accurate forecasting and budgeting
Partner with engineering teams to design solutions that align workload characteristics to the most costeffective architectural options.
Support commitmentbased strategies (e.g., savings plans, reservations) through standardized, predictable architecture choices.
Shape
Participate in and influence architecture governance and review processes to ensure cost, value, and financial impact are evaluated alongside technical considerations.
Create decision artifacts (architecture options, cost comparisons, tradeoff analyses) that enable leadership to make informed technology investment decisions.
Promote adoption of standard patterns through enablement, documentation, and direct

What We Look For in a Candidate

10+ years of experience in cloud, platform, and application architecture, with demonstrated senior level ownership and influence.
Proven experience designing and governing enterprisescale, multi cloud architectures across both platform and application layers.
Strong expertise in cost aware architecture, cloud economics, and applying FinOps concepts in real world delivery.
Demonstrated ability to define and drive adoption of standard architecture patterns and reference architectures.
Excellent communication skills, with the ability to influence senior technical and business stakeholders.

Preferred Qualifications & Certifications

FinOps Certified Practitioner (FCP)
TOGAF Certification (or equivalent enterprise architecture framework experience)
Cloud Architect – Professional level certifications, such as:
AWS Certified Solutions Architect – Professional
Microsoft Azure Solutions Architect Expert
Google Cloud Professional Cloud Architect
Experience working closely with Enterprise Architecture, Cloud Center of Excellence (CCoE), or Architecture Review Boards.
Exposure to largescale cloud financial management, forecasting, and optimization initiatives.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-ZM1

Requisition #: 341616

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician II- Honolulu, HI (HONOLULU, HI, US, 96819)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We have an immediate opening for Field Technician II. The Field Technician II may be required to perform a variety of different functions based on the need of the geographic area. Under minimal supervision and utilizing established guidelines, procedures, and/or policies the Technician is responsible to effectively perform all functions required for Field Tech I. Responsible for installation, decommissioning and troubleshooting problems of network equipment and circuits. This includes the fiber, transport equipment and all critical infrastructures within. Demonstrates a degree of experience with circuit provisioning, maintenance & testing (DS1/DS3/SONET), test equipment, telecommunication equipment installation and acceptance. Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers.

Location

This position is located in Honolulu, HI.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$52,212 - $69,615 in these states: HI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342036

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician II- Salt Lake City, UT (SALT LAKE CITY, UT, US, 84104)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location

This position is located in Salt Lake City, UT.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$49,674 - $66,300 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341976

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician II- Phoenix, AZ (PHOENIX, AZ, US, 85034)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location

This position is located in Phoenix, AZ.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$49,674 - $66,300 in these states: AZ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341997

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director I - Public Sector - CO (WORKS FROM HOME, CO, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Identify and develop new sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

Location
This position allows you to work from home in Colorado.
Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

•Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
•Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
•Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
•Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
•Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Basic Qualifications:
•5+ years of industry sales experience

Preferred Experience:
•Experience: 5+ yrs industry specific Public Sector sales experience
•Attention to detail with good organizational capabilities.
•Ability to prioritize with good time management skills.
•Knowledge and understanding of the telecom industry's competitive landscape.
•Experience with Salesforce.com preferred.
•Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
•Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
•Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
•Requires at least 50% or more of time conducting sales activities outside of the office.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,668 - $122,223 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI Remote

#LI-LC3

Requisition #: 342216

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director I - Public Sector (WORKS FROM HOME, DC, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This is a great career opportunity located in the Washington, DC metropolitan area. The person in this role will sell Lumen’s full suite of offerings to Federal Civilian Agencies. As an Account Director, you will set, and drive account strategies aimed at powering your client’s mission.
The ideal candidate will have a proven track record of achieving sales targets while leveraging the resources of extended account team members.

The Main Responsibilities

•Formulates account strategies to grow the business and the relationships within assigned Federal Civilian Agencies.
•Proactively hunts for net-new business within the existing account base, prioritizing dim or dark accounts by uncovering whitespace, building new stakeholder relationships, and creating opportunities where Lumen has limited or no current footprint.
•Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
•Identifies addressable market, drives proposals, and negotiates to close new sales opportunities.
•Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
•Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
•Partners within the Lumen internal ecosystem, external partners, and the customer through a strategic and consultative sales approach to understand agencies mission needs, modernization goals and strategic priorities to deliver value-added solutions and excellent customer experience.
•Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Experience: 5 years industry specific sales experience.
Knowledge and understanding of the telecom and IT industry's competitive landscape.
Experience with Salesforce.com preferred.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Requires at least 50% or more of time conducting sales activities outside of the office.
Candidate must be a US Citizen with ability to obtain a security clearance.
Must have a valid driver’s license have a clean driving record.
Travel required.
Experience with cabinet level agencies such as DHS (FEMA, ICE, CISA, OIG) and DOJ a plus.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$87,298 - $116,397 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$91,668 - $122,223 in these states: CO HI MI MN NC NH NV OR RI
$96,038 - $128,039 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

#LI-LC3

Requisition #: 342157

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II- Regional Enterprise Expansion, (WORKS FROM HOME, TX, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location

Allows for Work From Home in Kansas, Missouri, Ohio, Oklahoma, and Texas.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$65,793 - $87,715 in these states: KS MO OH OK

$72,368 - $96,487 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342224

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (SEBRING, FL, US, 33870)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities.

Location and Schedule

This is a full time position located in Sebring, FL. The typical schedule is Monday - Friday 8am - 4:30pm. May also include nights, weekends, and holidays, as well as possible mandatory overtime.

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:
Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.61
Maximum hourly rate: $34.94

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Customer SVC Tech)

#LI-Onsite #LI-CS2

Requisition #: 342021

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Technician I - Tampa, FL (TAMPA, FL, US, 33614)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341405

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (DENVER, CO, US, 80202)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

**US Citizenship required.

Individual will perform position in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO as primary location. Hours are for the 1st shift (7:00 am – 3:00 pm MT).

The Main Responsibilities

• Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms

What We Look For in a Candidate

Minimum Qualifications
• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu,
• Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

Education
Associates or Equivalent

Compensation

Location Based Pay Ranges:

$75,994 - $101,325 in these states: CO

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 341488

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Operations Technician III - Public Sector (DENVER, CO, US, 80202)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

**Applicants selected will be subject to a government security investigation and must meet eligibility requirements and either currently possess an active security clearance or be clearable to obtain one.
**US Citizenship required.
Job Description: Individual will perform position in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO as primary location. Hours are for the 3rd shift (9:30 pm – 7:30 am MT).
Job Responsibilities:

The Main Responsibilities

• Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN, eLine, TCP/IP, BGP, QoS, IP, etc)
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms

What We Look For in a Candidate

• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu,
• Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

Education
Associates or Equivalent

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$75,994 - $101,325 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341730

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (TILLAMOOK, OR, US, 97141)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Location and Schedule

This is a full-time position located in Tillamook, OR. The schedule is Monday - Friday, 8am - 4:30pm

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.65
Maximum hourly rate: $35.82

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Customer SVC Tech)

#LI-CS2

#LI-Onsite

Requisition #: 341319

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Account Manager II- Desk Based Sales (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

This role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required.

The Main Responsibilities

Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue.
Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.
Engage internal resources and support personnel to provide an exceptional customer experience.
Leverage the broader sales resource eco-system to drive high impact opportunities.
Work with urgency through all aspects of the sales cycle through closing.
Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.
Provide activity reports as required. Forecast and commit monthly sales volume accurately.
Attend assigned meeting and participate in all company training requirements.
Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

What We Look For in a Candidate

4+ years sales experience
Experience selling similar products and solutions.
Advanced sales experience in a similar desk-based or inside/outside role.
History developing new accounts and opening new sales territories.
Ability to conduct an efficient sales call or web-conference.
Prepared, organized and planned approach to daily business pursuits.
Persuasive selling skills and prospecting skills – cold calling, e-mail, social media, messaging, etc.
Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.
Proficiency in Salesforce/CRM.
Work daily with integrity and follow the Lumen Unifying Principles.

Compensation

Location Based Pay Ranges

$50,606 - $67,473 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$53,144 - $70,848 in these states: CO HI MI MN NC NH NV OR RI
$55,671 - $74,221 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342170

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.
 
Additional Preferred Qualifications
Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341792

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Systems Engineer - PUB SEC (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, analysis, design review, testing, implementation, and validation. The candidate should be a self-starter and can work independently with little to no supervision.

The Main Responsibilities

•The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
•Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction.
•Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud and Amazon Web Services.
•Deploy, configure, and administer systems in Google Cloud and Amazon Web Services.
•Support and troubleshoot Kubernetes clusters and containers.
•Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production.
•Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
•Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Experienced with automation tools such as Ansible, Puppet, or Chef
•Gather and analyze metrics and customer feedback to formulate system requirements.
•Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
•Develop and execute test plans and procedures based upon system security and functional requirements.
•Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems.
•Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting.
•Operational knowledge of system products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud, and Amazon Web Services.
•Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery.
•Maintain existing applications by fixing, upgrading, and adding functionality as needed.
•Quickly develop new applications as the need arises. These applications should follow appropriate best practices.
•Assess existing applications for deficiencies such as slow performance and use of deprecated dependencies and come up with a plan for resolving.
•Keep existing applications current with the version of the programming language and releases.
•Perform application testing to ensure that new features work or that fixes have not caused any regressions.
•Mentor teammates by helping them learn new technologies where needed.
•Provide rapid operational support, troubleshooting, and resolution to production equipment.

What We Look For in a Candidate

•5+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting.
•3+ years of Kubernetes experience to include developing helm charts and deploying applications on Kubernetes.
•3+ years with Google Cloud Platform or Amazon Web Services
•5+ years with Elasticsearch experience to include indexing, clustering, managing, and troubleshooting.
•5+ years with automation in Ansible, Puppet, or Chef.
•Knowledge and experience should include computer network operations, network access and protection techniques and technologies, security, encryption, and cross domain solutions
•Available 24/7 for Network Outages and Maintenance window work.
•Ability to work with coworkers and customers to troubleshoot technical problems
•Ability to travel
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341686

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Network Operations - Hawaii - Public Sector (WORKS FROM HOME, HI, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Lead is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.

The Main Responsibilities

Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
Provides technical expertise for deployed equipment (encryption, emulation, etc.)
Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
Validates results, determines corrective action, and confirms readiness for government review/acceptance.
Delivers support to business development through constant customer interface
Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests
Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises
Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders
Composes professional written documentation to support the diverse operations environment
Formulates quick, sound decisions based on experience, established procedures, and available data

What We Look For in a Candidate

Qualification

The selected candidate will reside in communitng distance of Oahu.

For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience:

• Active Secret security clearance required.
• Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
• Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
• Previous experience with Government networks and customer
• Extensive experience in the Information Technology field and working in a fast paced operations center environment
• Ability to work in a high stress environment and collaborate very closely with peers
• Knowledge of physical, operational, and communication security processes and procedure

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$108,896 - $145,195 in these states: HI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 340341

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Client Executive Manager I - Public Sector - Civilian - Veterans Administration (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Seeking a highly driven and innovative Client Executive/Sales leader responsible for managing the US Department of Veterans Affairs (VA) and its affiliate Federal agencies. This position requires management of customers in the assigned customer accounts as well as the VA subordinate team members, who will report to the Lead with the goal of meeting and exceeding sales targets. Ideal candidates will reside in the National Capital Region (DC, MD, VA)

The Main Responsibilities

Contributing to the overall strategy for the sales channel.
•    Supporting the Lumen’s proposal and capture team for bids, proposals, and solutions.
•    Sales and process development, ensuring promotion of key messages, engagement of supporting functions, competitor analysis and market positioning, and raising the level of strategic services within the sales teams.
•    Account development and growth.
•    Salesforce experience. Ensure accurate forecasting of sales opportunities and funnel management.
•    Building partnerships in the industry across partners.
•    Ensuring that appropriate resources are applied to sales.
•    Be the point of contact for the customers and continuously working towards solving customer challenges.
•    Demonstrate thorough understanding of the Sales order cycle, Federal Govt contracting, rules and processes.
•    This position is responsible for managing team members to meet and exceed sales targets.

What We Look For in a Candidate

 •    Bachelor’s degree and/or equivalent work experience.
•    7+ years technical sales experience ; with at least 5 years of experience selling into the VA in the candidate’s most recent position is desired. Comparable experience may be taken into consideration.
•    Minimum two-years people leadership experience
•    Experience managing and influencing client relationships at the executive level; ability to present and interact with all levels of customer management space.
•    Demonstrated knowledge of, and relationships with C-level VA decision-makers is a plus.
•    Excellent team leadership and interpersonal skills; ability to coach, mentor, and lead others.
•    Highly self-motivated with the ability to work well independently and in a team environment.
•    Excellent organizational, interpersonal and communication skills.
•    Excellent written, verbal, interpersonal, communication, and presentation skills.
•    US citizenship is required.  Ability to obtain a public trust clearance is required.
Proficient with MS office, Salesforce and ability to learn systems and processes as appropriate.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$126,518 - $168,683 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$132,847 - $177,122 in these states: CO HI MI MN NC NH NV OR RI
$139,166 - $185,552 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

`#LI-Remote

What to Expect Next

Requisition #: 341543

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Director II Capture & Proposal Public Sector (SLED) (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Director II, SLED Capture & Proposal Management – Public Sector
Location: CO, VA, or Remote (as approved)
Employment Type: Full-Time

About the Role
The Director II, SLED Capture & Proposal Management leads capture and proposal strategy for State, Local, Education, and Healthcare (SLED) markets within Lumen Public Sector. This role is accountable for driving growth across diverse, highly decentralized customers through competitive procurements, cooperative contracts, master service agreements, and strategic partnerships.
Reporting to the Vice President, Public Sector Capture & Proposal Management, this leader oversees SLED capture and proposal teams and external partners, ensuring disciplined execution while adapting strategies to varied procurement models, funding structures, and customer needs.
This role requires a blend of strategic market leadership and hands-on operational expertise, requiring strong judgment, adaptability, and the ability to influence across sales, solutions engineering, product, and operational teams. The director will oversee SLED capture and proposal teams, manage external partners, and ensure disciplined, repeatable, high‑quality pursuit execution.

The Main Responsibilities

SLED Capture & Market Strategy
•Develop and execute capture strategies for high value SLED opportunities across state agencies, municipalities, education systems, and healthcare organizations.
•Align capture priorities to Lumen’s SLED growth strategy, contract portfolio, and regional sales plans.
•Tailor capture approaches to diverse SLED procurement models, budget cycles, timelines, and funding sources (e.g., federal grants, state appropriations, bond measures).
Proposal Leadership & Execution
•Lead proposal development for competitive SLED bids, ensuring clarity, compliance, compelling storytelling, and differentiation.
•Oversee proposal schedules, resource allocation, content quality, risk mitigation, and review cycles.
•Drive continuous improvement in SLED proposal quality, effectiveness, and win rates.
Team & Ecosystem Leadership
•Lead, mentor, and scale SLED capture and proposal teams to support diverse and rapid evolving pipeline.
•Manage external proposal vendors, consultants, and strategic partners to scale support as needed.
•Foster strong cross-functional collaboration across Sales, Engineering, Product, Pricing, Legal, and Operations.
Customer & Partner Engagement
•Support executive level engagement with SLED customers, partners, and procurement officials.
•Build trusted relationships with regional and national SLED stakeholders.
•Monitor market trends, legislative changes, funding drivers, and regulatory developments impact SLED opportunities.
Performance Management
•Own SLED capture and proposal performance metrics, including pipeline conversion, PWIN improvements, and ROI.
•Contribute to disciplined bid/no-bid decision making.
•Ensure SLED proposals meet Lumen quality standards and customer expectations.

What We Look For in a Candidate

General Qualifications
•Experience: 10+ years in SLED capture, proposal, or business development leadership.
•Market Knowledge: Strong understanding of SLED procurement processes, state contracting mechanisms, cooperative purchasing models, funding sources, and customer dynamics.
•Leadership: Proven experience leading teams and influencing across matrixed organizations.
•Communication: Excellent written and verbal communication skills.
•Execution: Strong project management, prioritization, and organizational skills.
•Education: Bachelor’s degree in Business, Marketing, or related field.

Preferred Qualifications
•Master’s degree or equivalent experience.
•Relevant certifications (APMP, Shipley, PMP, or similar).
•Experience with cooperative contracts, statewide agreements, and large SLED pursuits.
•Established network within SLED agencies, associations, or procurement communities.

Why Lumen?
At Lumen, your work directly enables communities, schools, and healthcare systems to thrive. You’ll help deliver critical connectivity and digital transformation while building sustainable growth in a dynamic public sector environment.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$148,838 - $198,450 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,282 - $208,373 in these states: CO HI MI MN NC NH NV OR RI
$163,727 - $218,295 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 341250

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr. Technical Project- TS/SCI w/ Poly-Public Sector (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion. The position will also be responsible for the tracking of US government accountable property, via both electronic tracking and visits to sites to confirm location of the materials. The role will require the submission of reports to the customer, along with weekly and monthly status updates to teh customer on accountable metrics. The candidate will be the identified as the Responsibility Officer for the program with the customer.

The Main Responsibilities

Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
Track and monitor projects from initiation through completion
Prepare deliverables (e.g., status reports to Government, order information, open issues) - Responsible for inventory and tracking of accountable property items for reporting
Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
Ensure Government commitments and expectations, and project deliverable requirements are met
Promote project management and industry best practices to enhance project success and customer satisfaction
Direct on-time implementation of products and evaluate and maintain progress
Manage resources and processes, and resolve issues to ensure timely delivery
Control installation activities through scope verification, changes, and performance measurements
Monitor progress to ensure critical project targets are met
Identify and anticipate failures and delays based on lessons learned and previous experience
Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
Make recommendations to improve efficiency (schedule and cost)
Evaluate performance measures and direct corrective actions
Develop solutions to meet project milestones
Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
Ensure final documents are complete and delivered as required by the contract
Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
Review and update forecast budgets for program and project related activities
Manage program and project related invoices
Prepare quotes based on pre-established or contract rates
Ensure services are completed and billed according to contractual obligations
Conduct review for completeness and accuracy of services provided and charges listed
Reviews management document deliverables for clarity and completeness
Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
Good communication, organizational, and problem solving skills
Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
Work in a team environment
Some travel may be required

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
Minimum two years of experience; or minimum five years of professional work experience
General experience includes: customer service, project management, network service, and provisioning
US Citizenship required
Candidiate must have hold a clearance with the US Government, at the Top Secret/SCI level, with an active Polygraph.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

Requisition #: 340915

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr IT Systems Engineer - PUB SEC (SAN ANTONIO, TX, US, 78207)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The IT Systems Engineer II provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.

Requires a Top Secret/SCI clearance.

The Main Responsibilities

Serves as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to escalated problems.
Operates as network technical lead on internet protocol (IP) and network management (NM) activities and serve as the first level of escalation to Tier I NOC personnel on network issues.
Troubleshoot, identify, and resolve logical and physical network issues and identify problem trends and systemic issues before Tier III elevation
Each discipline focuses on resolving day-to-day incidents and elevate systemic issues
Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
Provide technical input to operational documentations and standard operating procedures (SOP) for IP and NM discipline supporting the NOC
Maintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentations
Provide technical guidance and direction to junior technicians
Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment.
Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
Assist TTU/MOP for subtending devices and conduct turn-up activities for routing/switching platforms and some optical transport platforms
Administration of network management applications such as SolarWinds for monitoring, Security Technical Implementation Guides (STIG) compliancy checks, and firmware upgrades

What We Look For in a Candidate

Basic Qualifications:

On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations.
Able to operate and accomplish technical task with minimum guidance.
Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
Requires fluent understanding of Layers 1/2/3 inter-dependences and IP proficiency.
Simple Network Management Protocol (SNMP) is required.
Requires a Top Secret/SCI clearance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Preferred Qualifications:

Bachelor’s degree or equivalent experience in an Information Technology field.
At least 7 years of experience in a network management environment.
Demonstrates a high-level of proficiency in IP technical discipline.
Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar.
Working knowledge for layer 2, 3, and 4 data networking.
JNCIA or CCNA is preferred
Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)
Some knowledge and experience with optical transport technology is preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director II - PUB SEC (WORKS FROM HOME, MD, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Come join an exciting, energized and highly successful DoD Sales team. Established accounts with multiple contract awards that will provide a great jump-off to be successful. The role is focused on the US Army customer module, where Lumen holds a number of existing contracts and decades-long relationships.

Account Director II supporting the U.S. Army responsible for growing and protecting a portfolio of telecommunications and managed services business across established Army contract vehicles. Leads strategic account planning, customer relationship development, and pipeline management to identify, qualify, and close new opportunities while retaining and expanding existing revenue. Partners with capture, solution engineering, product, and marketing teams to shape requirements, develop compliant proposals, and negotiate contract terms. Brings strong knowledge of Army acquisition processes and command structures, competitive landscape awareness, and consultative selling skills, with the ability to travel and support clearance requirements as needed.

The Main Responsibilities

Knowledge of respective ARMY based acquisition / procurement policies and contract vehicles.

Ability to articulate telecommunications competitors, landscape, and industry trends within the Department of Defense.

Demonstrated success winning contracts and business in the Federal marketplace required.

Track record of success developing business within specific DoD branches or FedGov agencies.

Familiarity with US Army commands and command structures. Existing contacts / relationships a plus.

Strategic planning, account management, account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies) and proven contract negotiation skills required.

Training and experience in consultative sales techniques required.

Ability to use Microsoft Word to create, edit, and share routine documents; Microsoft Excel spreadsheet package to organize, tabulate, and analyze data; and Microsoft PowerPoint to develop presentations.

Possess exceptional written/verbal communications skills, presentation skills, organizational time management skills, and display a strong customer-facing, sales and marketing, and presentation skills.

Ability to articulate the requirements for technical, contractual, commercial and management responses.

Self-motivated and driven leader with a sense of urgency to stay in front of strategic opportunities.

Ability to travel nationally & internationally to customer facilities and industry events, as required.

Ability to professionally manage and grow a significant (SalesForce) funnel of opportunities.

Penetrates target agencies/organizations as assigned and other supporting agencies/organizations to uncover longer term opportunities. Broadens and deepens existing customer relationships to gain strategic positioning, retain existing revenue, and attain additional business.

Develops proposals for presentation to customers. Coordinates account resources with representatives from marketing, pre-sales engineering, and product management.

What We Look For in a Candidate

Experience:  7+ years industry specific sales experience.

Strong background of experience in Contracting with the US Army.

Knowledge and understanding of the telecom industry's competitive landscape.

Experience with Salesforce.com preferred.

Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.

Requires at least 50% or more of time conducting sales activities outside of the office.

Candidate must be a US Citizen with ability to obtain a security clearance.

Must have a valid driver’s license have a clean driving record.

Travel required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$118,251 - $157,658 in these states: DC MD VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341669

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Engineer will participate in multiple team environments and provide efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a technical and hands-on position, the Senior Engineer will be responsible for systems in support of Lumen’s Government and commercially managed services platforms addressing critical infrastructure protection missions.

The Main Responsibilities

Responsible for managing and maintaining capacity planning on sites and segments on a national fiber optic and Layer 2/3 switched network to include:

Equipment slot availability
Actual, planned and future requirements
Optical capacity
Carrier Ethernet capacity
MPLS Segment Routing capacity
Power and cooling requirements
Tracking Aging/End of Life equipment
Planning upgrades to support new requirements ensuring bandwidth ahead of demand
Updating site route maps
Working with contractors and/or customers to deliver and integrate requirements that meet all testing and validation requirements outlined in the performance specification
Providing design review information for Design Review Packages
Facilitating circuit delivery/integration/activation, and service migrations for the network as required
Provide cost models for equipment and labor needed to support new sites/routes/services on the network
Directly interfaces with Government customers, vendors, subcontractors, and other Lumen groups
Provides architecture assistance for installation teams
Understands and adheres to Federal, customer site and company policies and practices
Updates network drawings using MS Visio and other software-based applications
Knowledge and application of zero trust practices and principles to network architectures a plus
Familiarity with server deployments and maintenance for telecommunications Network Management Systems (NMS) a plus
Technology briefs around new products and services with recommendations and rough order magnitude pricing for integration into the network

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include designing, building, installing and maintaining Layer 1, Layer 2 and Layer 3 networks
Knowledge of optical equipment, Carrier Ethernet, SR-MPLS and wavelength division multiplexing
Candidate must be a US Citizen with an active TOP SECRET/SCI Level clearance

Preferred Qualifications

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science or related work experience
Knowledge of Ciena, Juniper and Infinera equipment desirable
Knowledge reviewing and analyzing solicitation documents and developing solutions

Compensation

Location Based Pay Ranges:
$91,266.00 - $121,688.00 in these states: VA.

Learn more about Lumen's:

Benefits*

Bonus Structure

#LI-DN1

Requisition #: 336688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Technician I- Shreveport, LA (SHREVEPORT, LA, US, 71101)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location

This position is located in Shreveport, LA.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: LA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

Requisition #: 341424

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I- Memphis, TN (MEMPHIS, TN, US, 38118)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location

This position is located in Memphis, TN.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: TN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Onsite

Requisition #: 341423

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

ACCOUNT DIRECTOR II (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Works closely and collaboratively with the regional team members to identify and develop sales opportunities, provide product solutions, ensure customer satisfaction, and maintains positive ongoing relationships within the customers/prospect to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the development, implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers HQ and/or decision making executives in Singapore or SEA in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue.
Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifying and winning new high value and strategic enterprise customers to achieve targets
Channel partner network and management in the region.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company’s entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
To manage internal sales business management responsibilities including sales opportunity forecasting, reporting, account reviews and opportunity management.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Be a subject matter champion in Managed Security or Cloud Transformation or Adaptive Networks. Candidates must have a minimum of 2 subjects.

What We Look For in a Candidate

Basic Qualifications:

10+ years of industry sales experience.
Minimum skills required to perform in this role.

Preferred Experience

Experience: 10+ yrs industry specific sales experience. Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months.
To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of managed services.
Ability to open doors with Senior Executives/CXO in the South East Asia market
Applying business and commercial fundamentals and success criteria to inform planning and decision making
Knowledge and understanding of the technology (network, cloud, cybersecurity) industry's competitive landscape.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Requires at least 50% or more of time conducting sales activities outside of the office.

Compensation

What to Expect Next

Requisition #: 342112

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

CYBER THREAT SECURITY ANALYST (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a skilled and experienced Threat Hunter to join our growing Security Operations team. The ideal candidate will be a proactive and resourceful individual with a passion for identifying and neutralizing advanced threats. This role requires a deep understanding of threat hunting methodologies, a strong analytical mindset, and exceptional communication skills.

The Main Responsibilities

Conduct proactive threat hunting activities across various environments (endpoints, networks, cloud).
Develop and maintain threat hunting hypotheses based on current threat intelligence and organizational risk assessments.
Leverage various threat hunting techniques, including but not limited to, YARA rules, IOC analysis, and behavioral analysis.
Develop custom scripts and tools to automate threat hunting processes and improve efficiency.
Analyze security logs, network traffic, and endpoint data to identify malicious activity and potential threats.
Investigate security incidents and provide detailed reports on findings, including root cause analysis and remediation recommendations.
Collaborate with other security teams (incident response, vulnerability management, etc.) to share threat intelligence and coordinate security efforts.
Develop and manage Cyber Threat Intelligence while staying up-to-date on the latest threat landscape, attack techniques, and emerging technologies.
Present findings and recommendations to technical and non-technical audiences.
Contribute to the development and improvement of threat hunting strategies and processes.
Develop and maintain a strong understanding of the organization's infrastructure and applications.

What We Look For in a Candidate

Bachelor's degree in Computer Science, Cybersecurity, or a related field.
5+ years of experience in cybersecurity, with a minimum of 3 years focused on threat hunting.
Strong understanding of various operating systems (Windows, Linux, macOS).
Experience with various security tools and technologies (SIEM, EDR, network monitoring tools).
Proficiency in scripting languages (Python, PowerShell).
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Experience with threat intelligence platforms and feeds.
Relevant security certifications (e.g., SANS GIAC, GNFA, GCFA, Offensive Security, etc).
Experience with cloud security (AWS, Azure, GCP) is a plus

Compensation

What to Expect Next

Requisition #: 338712

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD TECHNICAL ACCOUNT MANAGER (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The IT Service Delivery Manager is responsible for ensuring the consistent and high-quality delivery of a broad range of IT services to customers, including infrastructure, applications such as SAP, cloud environments, network solutions, and managed security services. This role oversees daily operations, maintains compliance with service level agreements (SLAs), and builds strong customer relationships by pinpointing service challenges and initiating continuous improvement efforts. Key duties include leading regular service reviews, coordinating cross-functional teams, and developing strategic improvement plans and projects within a 6 to 18-month timeframe.

The Main Responsibilities

Supervise the delivery and performance of various technology services, including IT infrastructure, SAP and other business applications, cloud platforms, networking solutions, and managed security services.
Ensure that all customer-facing services consistently fulfill or surpass contractual SLAs.
Manage daily operational processes such as incident, problem, and change management to ensure seamless service delivery.
Conduct weekly and monthly service reviews with customers, including the presentation of SLA dashboards, ticket resolution statistics, response times, and root cause analysis (RCA) reports.
Engage directly with customers to understand operational challenges and areas of concern, document feedback, and identify actionable improvements.
Develop, propose, and oversee improvement plans and strategic projects that align with both customer needs and organizational objectives, with a focus on initiatives to be implemented within a 6- to 18-month period.
Collaborate with both internal teams and external vendors to resolve service issues and maintain continuous service availability.
Maintain thorough documentation of service performance, review outcomes, and ongoing improvement initiatives.

What We Look For in a Candidate

Bachelor’s degree in Information Technology, Computer Science, or a related discipline; advanced certifications such as ITIL or PMP are preferred.
At least five years of experience in IT service delivery management, overseeing diverse technology environments.
Strong understanding of public cloud environments like AWS, Azure.
Comprehensive understanding of IT infrastructure, enterprise applications (including SAP), cloud technologies, networking, and managed security services.
Demonstrated success in managing SLA-driven environments and achieving operational excellence.
Strong analytical abilities to interpret SLA dashboards and performance metrics.
Excellent communication and presentation skills suitable for both technical and non-technical audiences.
Proven leadership and team coordination capabilities.
Customer-focused approach with a proactive attitude toward solving problems and driving continuous improvements.
Experience in project planning and execution, especially in environments involving multiple stakeholders.

Performance Metrics

Achievement rates of SLAs across all managed services.
Ticket resolution and response times that meet established targets.
Timely and accurate completion of root cause analyses (RCAs).
Effective identification and implementation of improvement plans and strategic projects.
Customer satisfaction ratings and feedback collected during service reviews.
Upsell of services in accounts being managed.

Opportunities for Growth

Lead and execute upsellable improvement initiatives and strategic projects.
Drive transformation across technology portfolios and expand the range of service offerings.
Develop expertise in emerging IT solutions and industry best practices.
Advance into senior leadership positions within service management or technology operations.

Compensation

What to Expect Next

Requisition #: 341362

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

SR ACCOUNTANT (SINGAPORE, SG, 369522)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This position is the function owner for Revenue and Accounts Receivable, overseeing end-to-end revenue accounting and reporting activities for APAC entities for monthly management reporting which includes providing various reports for management and FP&A. The position is also responsible for providing timely and accurate accounting for various subsidiary companies’ financial books. The objective is to ensure that all statutory compliance, including tax returns, are maintained accurately and that the accounts on the subsidiary company's balance sheets are properly reconciled from the subsidiary ledgers to the general ledger. The person will be a key player in implementing improvements to enhance our process and ensure compliance around recording transactions while focusing on Global standard and other special projects. The person will assist in the variance analysis, and analytical reviews, and assist with information needed for filings with government authorities. The position also includes coordinating accounting entries between various departments throughout the company

The Main Responsibilities

Prepares monthly journal entries and account reconciliations for all assigned countries’ books, where applicable
Researches, analyzes and explains variances on revenues, cost of service, or operating expenses.
Research, analyze and review assign balance sheet accounts for reconciliation purposes and explanation of variances to support month end close activates
Participates in the preparation of financial statements, balance sheets, local statutory reports and other required internal or external reporting needs by providing timely, accurate, concise reports and analysis
Preparation of Statistical Key Figures.
Ensured accuracy and US GAAP compliance of monthly journal entries and balance sheet reconciliations.
Maintain compliance with the company’s existing SOX and internal control processes
Works in close contact with the Treasury, Tax, Procurement, Logistics, Real Estate Teams and Financial Analysis to ensure that all charges to the business are appropriately reflected in the financial statements
Responds to Operations, FP&A, internal/external auditors and other adhoc analyses
Contribute and collaborate as an active member of a team in achieving common goals, solving problems, developing “win-win” solutions, and assuming joint accountability for results/outcomes.
Other duties as assigned.
Assist Manager and/or Director in special projects, SAP S4 migration, etc

What We Look For in a Candidate

Bachelor's degree in Accounting, or equivalent certification.
Eight or more year’s accounting/financial reporting experience.
Proficient working knowledge of personal computers, terminal operations and spreadsheet software.
Strong analytical and problem solving skills.
Strong communication skills both oral and written.
Professional attitude and appearance.
Excellent time management skills and ability to meet deadlines imposed by monthly, quarterly and annual closing cycles.
Knowledge of financial reporting requirements.
Goal and detail oriented.
Ability to make decisions with minimal direction from manager.
Ability to obtain information from various departments within Lumen in order to accurately reconcile key corporate accounts
Ability to complete tasks with minimal supervision.
Self-motivated to set priorities and complete projects.
Willingness to work overtime, as necessary.

Compensation

What to Expect Next

Requisition #: 341766

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (GRAND FORKS, ND, US, 58203)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full time position located in Grand Forks, ND and Fargo, ND area. The typical schedule is Monday - Friday, 8am-4:30pm. May include nights, weekends and holidays.

The Main Responsibilities

• Install, splice, and test fiber optic and copper cables for projects, maintenance, and emergency repairs.
• Perform dark fiber, reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd).
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Work Environment:

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state drivers licenseand a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. pole climbing certification may be required.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Pay Ranges

Minimum hourly rate: $15.67
Maximum hourly rate: $41.43

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (Network Technician)

#LI-Onsite #LI-CS2

Requisition #: 341897

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Account Manager II- Regional Enterprise Expansion (ALBUQUERQUE, NM, US, 87109)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Location

This position is a hybrid role, requiring 2-3 days a week in our office located in Albuquerque.
Will require at least 25-50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: NM

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342130

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II - Inside Public Sector (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Responsible for protecting base revenue and meeting/exceeding growth quota to maximize revenue within assigned base of customers.
Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.
Through customer relationship, assessing product fit and expanding product portfolio.
Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts.
Provides superior customer services with every customer interaction.

What We Look For in a Candidate

Basic Qualifications:

High School diploma, GED or equivalent education and 2 years sales experience.
Prior account management experience with a history of working to retain and grow existing accounts.
Strong oral and written communication, analytical problem solving and closing skills.
Proficiency with Microsoft Office (Word, Excel).

Preferred Experience:

Associate’s or Bachelor’s degree or equivalent education and experience.
Demonstrated stable track record of success in an inside/outside sales role.
Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
Passion for customer service and the desire to understand and introduce new technology to customer base.
Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products/services and often requires additional knowledge of competitor's products/services.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,880 - $69,166 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$54,472 - $72,626 in these states: CO HI MI MN NC NH NV OR RI
$57,063 - $76,084 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-JB1

Requisition #: 342141

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Field Operations (CHEYENNE, WY, US, 82001)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Manager Field Operations is accountable for leading the service delivery efforts to National network and customers, as well as all enterprise business products and services. Strong leadership and collaboration skills are required as this position is responsible for the results from multiple organizations in both direct and indirect reporting structures. This position is also actively involved in community and organizations that help strengthen communities and our Brand.

Reports to the Director of Operations and works independently on day-to-day operations managing a team of technicians consisting of both inside plant (ISP) and outside Plant (OSP).

Location and Schedule

This is a full time hybrid position located in Cheyenne, WY. May include Nights weekends and holidays.

The Main Responsibilities

Responsible for ongoing management of the fiber optic plant and the various electronic network elements attached to it. These include:
- Multiple network equipment types (including DWDM, Ethernet, IP, VoIP and SONET technologies) and manufacturers.
- Installation, operations, and maintenance of the network equipment at both company operated and customer operated facilities.
- Coordinate with multiple teams outside of the division to test, activate, insert and utilize various network elements. (Including Real Estate, CCM, Sales, Sales Engineering, Contractors, Design, Test & Activations, Customers, and multiple NOC organizations)
Accountable to ensure team is effectively and efficiently completing daily routines (provisioning work requests, maintenance work, mark and locate tickets, preventative maintenance, and change management/grooming tasks) and meeting metric goals (on-time-performance, task interval yield, construction project completion, trouble response and restore times, spares handling, overtime).
Analyze and measure data to identify key trends in performance.
Establish and maintain effective and productive working relationships with personnel at all impacting organizations as well as other external contacts so that issues are resolved correctly and timely.
Manage employees, contractors, and vendors for the efficient and timely completion of projects.
Validate direct report time reporting for accuracy.
Guide and provide leadership to direct reports during transition periods between company and organizational changes.
Ensure staff has the resources and skills needed to support work initiatives.
Support compliance through enforcement of standards, policies, and processes.
Provide leadership and motivation to team members.
Establish and monitor performance objectives for direct reports that align with organization goals, while coaching to attain objectives.
Determine training requirements and promote direct report development through individual development plans (IDP), peer-to-peer training, and internal and external training resources.
Continually striving to better define and improve departmental processes for optimal efficiency and network reliability while engaging intradepartmental and interdepartmental resources to achieve results.
Perform special projects and other duties as assigned.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience. Typically, with 5-7 years related experience and 2+ years previous manager level leadership experience preferred.
Pro-actively seeks new opportunities to increase operational efficiency.
Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level.
Possess strong organizational, time management and analytical skills.
Ability to analyze and manage financial data and capital and expense budgets.
Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions.
Ability to build group commitment to company goals and objectives.
Must enjoy working in a fast-pace, results driven organization.
Must be able to prepare presentations and clearly articulate the position being taken in the presentations.
Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role.
Demonstrated ability to develop and execute short- and long-term objectives in a team environment.
Proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
Ability to travel as required.
Must have a valid driver's license.
Must be available 7/24 to support network emergencies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: WY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite #LI-CS2

Requisition #: 342235

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I- Chicago, IL (CHICAGO, IL, US, 60610)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location

This position is located in Chicago, IL.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: IL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341963

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Director of Architecture, Engineering, and Visibility (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director of Architecture, Engineering & Visibility at Black Lotus Security Group leads the strategy, design, and delivery of BLSG’s core threat intelligence and security platforms. This role oversees the architecture and operations of the Black Lotus Labs platform, enabling global IP backbone visibility, advanced threat research, and secure product innovation in partnership with Network Operations, Threat Research, and Security Product teams.

You will drive cloud transformation, modernize legacy systems, scale petabyte-level data platforms, and unify diverse telemetry to enhance real‑time threat detection. This leader guides multidisciplinary engineering teams, strengthens strategic technical partnerships, and ensures all solutions are resilient, cloud‑native, secure, and ready to scale with evolving cyber threats and business growth.

The Main Responsibilities

Set and execute architectural vision for petabyte‑scale threat intelligence and security platforms.
Lead cloud‑native modernization and migration of legacy systems.
Oversee platform engineering and operations to ensure reliability, performance, and data freshness.
Embed responsible, secure AI practices into the SDLC and deliver agentic AI capabilities.
Expand threat visibility by integrating new telemetry and developing advanced analytics.
Drive multi‑year capacity planning aligned with product and research needs.
Evaluate open-source and commercial technologies for performance, cost, and scalability.
Manage technical integrations with strategic partners and support partner‑ready solutions.
Build secure external interfaces for sharing intelligence and enabling collaboration.
Represent BLSG in industry forums and lead initiatives to validate emerging technologies.

What We Look For in a Candidate

12+ years in large-scale architecture or platform engineering.
7+ years leading technical teams and cross-functional programs.
3+ years implementing AI/ML frameworks in production.
Proven experience with cloud-native architectures, scalable data platforms, and containerized environments.
Expertise in network telemetry, threat analytics, and security product development.
Experience managing technical partnerships and integrations.
Master’s degree in Computer Science, Engineering, or related field.
Preferred: Background in cybersecurity, threat intelligence, NDR, AI/ML for security, or regulated environments.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-Remote

Requisition #: 342263

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Aviation Maintenance Technician - Broomfield, CO (Broomfield, CO, US, 80021)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Maintenance Technician – Helicopter is responsible for the daily airworthiness and safety of the Company operated aircraft in accordance with the Lumen Flight Operations Manuel, FAA Regulations and OEM Manuals.

LOCATION: Rocky Mountain Metropolitan Airport, Broomfield CO

Location

Work Location: Broomfield, CO

The Main Responsibilities

• Perform scheduled and unscheduled maintenance repairs and alterations in a timely manner with a high standard of safety and quality. Ensure all maintenance record and tracking systems are current and accurate
• Plan and schedule maintenance including overhauls and outside maintenance. Communicate with vendors and pilots to minimize downtime.
• Maintain aircraft parts and supplies inventory tool and equipment calibration
• Maintain ground service equipment. Keep hanger and equipment clean and in safe working condition. Inspect and maintain external load equipment.
• Communicate and interact with pilots, regulatory personnel and management, to maximize aircraft availability and safety
• Schedule hanger and vehicle maintenance. Perform minor maintenance as appropriate.
• Provide flight following using Spidertracks software.

What We Look For in a Candidate

· Valid or current FAA Airframe & Powerplant (A&P) Certification, Inspection Authorization Preferred

· Knowledge of Federal Aviation Regulations as applicable to an aircraft operated under CFR parts 91 and 133. Knowledge of Bell and Rolls-Royce inspection programs.

· 5 years of maintenance experience on Bell 407GX, to include systems knowledge and trouble shooting

· Aircraft maintenance records systems knowledge, Aircraft maintenance planning and inventory experience

· Must possess basic aircraft mechanic tools and a valid Driver’s License

· Ability to lift 50 pounds and work from ladders

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$73,746 - $98,430 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$77,514 - $103,352 in these states: CO HI MI MN NC NH NV OR RI
$81,206 - $108,273 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342064

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Captain - Helicopter - Grand Junction, CO (GRAND JUNCTION, CO, US, 81501)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Pilot in Command (PIC) is accountable to the Chief Pilot for the safe conduct of assigned flights. The primary responsibility of a PIC is to provide for the safe operation of his/her assigned aircraft and crew. The PIC is the final authority on all matters concerning the safety of his/her assigned aircraft and its operation.

Location

Work Location: Grand Junction, CO

The Main Responsibilities

The accountabilities and duties of the position include:
a. Flight planning, including checking weather, all applicable NOTAMs, determining aircraft weight and balance, fuel, oil, and survival equipment requirements.
b. Ensuring that the aircraft is airworthy, duly registered and that the documentation specified in section 4.1.2 are on board the aircraft.
c. Ensuring an aircraft pre flight inspection is completed before each departure, to include adequate fuel/oil for the flight and that all aircraft system databases are current and updating them if necessary.
d. Ensuring the passengers are briefed in accordance with the requirements specified in section 5.27.1.
e. Operating the aircraft in accordance with operator procedures and aircraft limitations.
f. Ensuring compliance with applicable laws and this Flight Operations Manual and other manuals as appropriate.
g. Completing all post flight duties, including notification to the company of any deviation from the planned itinerary or overnight location.
h. Recording flight times and aircraft defects.
i. Communicating with the Director of Maintenance as necessary regarding any aircraft defects.
j. Maintaining current required licenses and certificates to comply with Company and FAA requirements.
k. Attending regularly scheduled ground, flight, and simulator training, maintaining flight proficiency and knowledge of flight operations, regulations, the AIM, and aircraft systems.
l. Full participation in the department safety management system and on the safety committee as needed (refer to section 3).
m. Knowledge of the use of SATCOM phone and Spidertracks.
The Chief Pilot may assign pilots additional duties. The qualifications required to act as PIC are specified in Chapter 8.

What We Look For in a Candidate

8. Qualifications and Training
At the completion of initial and recurrent aircraft type flight training, pilots will be certified as proficient by one of the following:
a. An examiner in the flight training school that the Aviation Department has contracted with to provide pilot aircraft type simulator flight training; or
b. A civil aviation examiner approved by the Federal Aviation Administration.
The Pilot Proficiency Check used by the flight training school shall be used to record the results of training to proficiency. Training records may be retained by the Training Provider.
8.1.3 Training Required for All Department Members
Pilots, Managers, Maintenance Personnel, and the Aviation Coordinators are required to complete the following training, in addition to the training listed in sections 8.3 through 8.6:
a. SMS training (*) for personnel specific to their role,
b. For personnel with an assigned role in the ERP: training specific to their role,
c. Corporate Aviation Security training (*),
d. Initial and recurrent Fatigue Management training as appropriate to the role.
NOTE: Items above marked with (*) may include both general training from a Training Provider and training on Company specific policies and procedures.
8.2 Flight Crew Hiring Requirements
Pilot in Command (PIC)
A minimum of 2,000 hours of helicopter certified total flight time. This should include:
• 1,000 turbine
• 1,000 PIC time
• 50 hours of total actual or simulated instrument flying experience
Should have experience operating helicopters in mountainous terrain and external load operations.
• Commercial Helicopter Instrument
• Second Class FAA Medical Certificate
8.2.1 Waiver for Pilot Employment
The minimum requirements of section 8.2 can be waived only with the consent of the EVP. In this event, the applicant will be required to satisfactorily complete an actual flight check or simulator training to determine his/her aptitude and skill level.
8.3 Flight Crew Qualifications
8.3.1 Flight Crew Training
As well as holding current licenses and medical certificates, flight crewmembers must have successfully completed the training programs and competency checks as prescribed in this chapter. That training shall include:
a. Initial and recurrent training in:
-Responsible for coordinating and performing precision Part 133 external load operations in high mountainous terrain.
-Minimum 100 hours of external load operations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$138,844 - $185,124 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-Remote

Requisition #: 342054

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (ST PAUL, MN, US, 55102)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Repair, test and turn up Circuits from DS0 through Optical

Perform test procedures and analyze test results to isolate and determine type of service problem and to assist in restoration of service. May perform test calls or call traces. Ensure coordinated tests are completed when required and activate end-to-end service. Coordinate activities with vendors, outside technicians, testers, and translation groups. Utilize remote test vehicles (transport and switching), interpret testing results and error messages to locate fault, and ensure end-to-end service continuity prior to service activation completion. Perform remote activation of network services such as software cross-connects to establish customer service. Connect, disconnect, and rearrange line translations, connecting customer lines with switch and transport equipment. Interface with customers to keep them informed of status of service, and to confirm proper service has been provisioned or restored. Communicate and negotiate release for all network rearrangement activities with the customer. Proactively act as customer advocate through direct communications in all aspects of the customer’s communication needs, particularly network reliability and application needs. Act as first point of contact for Public Safety Answering Points (PSAP), emergency situations and outages on emergency (911) or FAA circuits. Monitor alarms for PSAP circuits. Remotely maintain CPE for PSAPs: equipment and answering systems. Provide support to field CPE technicians working on PSAP equipment and circuits.

Location and Schedule

This role is based in St. Paul, Minnesota and follows a hybrid work model, combining in-office presence with remote work flexibility. Requires at least 3 days in the office per week. The center operates 24/7, schedules will include weekends, and may include evenings, holidays, and overtime as needed. Shifts can vary.

The Main Responsibilities

Utilize and interpret documentation and methods and procedures to solve problems.
Utilize process flow to analyze and manage work efforts.
Manage and coordinate work efforts by interfacing with several work groups, both internal and external, escalating as necessary.
Read, interpret and complete detailed design work, and update database assignments.
Work in various databases and systems (e.g., TIRKS, NMA, INTAS), to ensure consistent data across all applications.
Review, interpret and work with information on route layouts, cable make-up, cable records, Facilities Assignment Centers Services (FACS), exchange and/or trunk cable books or transfer sheets.
Utilize CLLI (Common Language Location Identification), CLCI (Common Language Circuit Identification), CLEI (Common Language Equipment Identification), and CLFI (Common Language Facility Identification) codes to determine assignments.
Issue work request and initiates dispatch when physical work/installation is required.
Perform test procedures and analyze test results to isolate and determine type of service problem and to assist in restoration of service.
May perform test calls or call traces.
Ensure coordinated tests are completed when required and activate end-to-end service.
Coordinate activities with vendors, outside technicians, testers, and translation groups.
Utilize remote test vehicles (transport and switching), interpret testing results and error messages to locate fault, and ensure end-to-end service continuity prior to service activation completion. Perform remote activation of network services such as software cross-connects to establish customer service.
Connect, disconnect, and rearrange line translations, connecting customer lines with switch and transport equipment.
Interface with customers to keep them informed of status of service, and to confirm proper service has been provisioned or restored.
Communicate and negotiate release for all network rearrangement activities with the customer.
Proactively act as customer advocate through direct communications in all aspects of the customer’s communication needs, particularly network reliability and application needs.
Act as first point of contact for Public Safety Answering Points (PSAP), emergency situations and outages on emergency (911) or FAA circuits.
Monitor alarms for PSAP circuits.
Remotely maintain CPE for PSAPs: equipment and answering systems.
Provide support to field CPE technicians working on PSAP equipment and circuits.

What We Look For in a Candidate

Ability to share room with others doing similar work.
Primarily perform work duties sitting or standing at a workstation utilizing a computer for extended periods of time.
Ability to work varying shifts and hours including possible mandatory overtime and holidays.
Computer literacy, multi-tasking, problem solving, strong verbal communications

Preferred

Knowledge of specific databases and systems is a plus such as WAFA-C, WAFA-DO, WAFA-DI, TIRKS, NMA, TEMS, INTAS and electronic switching systems.
12 months experience working with unbundled circuits, hi cap (T1- to OC 192 systems) dark fiber, IPG, ISDN, and DSO circuits.

Compensation

Pay Ranges

Minimum hourly rate: $15.50
Maximum hourly rate:$42.77

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Customer Communications Tech)

#LI-Onsite #LI-CS2

Requisition #: 341856

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lead Planning Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a highly skilled Lead Planning Engineer with a proven track record in planning and implementing Dense Wavelength Division Multiplexing (DWDM) networks. The ideal candidate will possess the expertise to read and interpret fiber characterization results and demonstrate a strategic mindset to develop comprehensive plans for circuit identification, overbuilds, and grooming strategies. This role requires a self-motivated individual capable of working under tight timelines with minimal supervision. As a Lead Planner, you will be expected to provide oversight over other planners on technical issues and project leadership.

Location and Schedule

This is a full time work from home position. The typical schedule is Monday - Friday 8am - 5pm.

The Main Responsibilities

Initiates projects utilizing the most feasible, practical, and economical means.

Performs engineering work and applied research, development and design of new projects, including design, fabrication, modification and evaluation of equipment and devices.

Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.

Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.

Configures systems to user environments.

Supports acquisition and implementation of hardware and software as well as subcontractor services.

Will act as a technical project leader or provide work leadership for other employees.

What We Look For in a Candidate

Consulting level typically with 6+ years of experience. Bachelor's Degree. 4+ with a master's degree.

Proficient in designing, planning, and deploying DWDM networks. Ability to evaluate network requirements and develop robust network designs. Experience with various DWDM equipment and technologies.

Skilled in interpreting fiber characterization results, including OTDR, CD, and PMD testing. Ability to assess fiber quality and suitability for high-capacity DWDM applications.

Demonstrated ability to manage multiple projects simultaneously under tight deadlines. Experience coordinating with cross-functional teams to ensure timely project delivery. Proficient in project management tools and methodologies.

Strong analytical skills to identify potential network issues and develop effective solutions. Ability to make informed decisions based on technical analysis and business requirements.

Skilled in planning and/or engineering.

Must be capable of handling moderately complex engineering assignments.

Preferred Qualifications

Excellent verbal and written communication skills to convey technical concepts to non-technical stakeholders.

Collaborative approach to work effectively with internal teams, vendors, and customers.

Ability to work independently with minimal supervision.
Self-driven and proactive in identifying opportunities for network improvements.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote #LI-CS2

Requisition #: 341970

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Milwaukee, WI (MILWAUKEE, WI, US, 53204)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: WI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341966

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer