Lumen Technologies

#LI-Remote

Requisition #: 342604

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Policy Enablement Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen is seeking a Policy Enablement Manager, Enterprise Policy Enablement – BPAC to support the Business Policy Acceleration Council (BPAC), a growing initiative focused on removing friction and improving how business policies are communicated and adopted across the organization.

As BPAC scales, this role will serve as a dedicated resource supporting the translation of policy decisions into clear, actionable communications and enablement materials. The position focuses on ensuring policies are well understood, consistently communicated, and effectively implemented across teams.

Reporting to the Manager, Operations – Rhythm of Business, this role partners with stakeholders across Marketing, Product, Sales, Finance, Legal, Procurement, and Operations. The ideal candidate will act as a liaison across organizations, adapting messaging for different audiences and helping drive clarity, consistency, and transparency in how policies are rolled out.

The Main Responsibilities

BPAC Execution & Program Support

Support execution of the BPAC operating model, helping ensure consistency in how policy decisions are documented and communicated.
Maintain and update centralized policy documentation, decision logs, and execution trackers.
Assist in capturing policy decisions, constraints, and required actions in a structured and accessible format.
Partner with existing program support resources to ensure smooth coordination as policy volume grows.

Communication & Message Development

Develop clear, audience-appropriate messaging that explains policy changes, rationale, and required actions.
Translate complex policy concepts into practical, easy-to-understand communications.
Adapt messaging for different audiences, ranging from senior leaders (VP/EVP) to frontline teams.
Serve as a liaison across organizations to ensure consistent understanding of policy intent.

Stakeholder Coordination & Alignment

Partner with cross-functional stakeholders to support alignment on policy implications and execution expectations.
Assist in preparing materials that clarify decisions and outline next steps.
Gather feedback from stakeholders to refine messaging and improve clarity.

Change Enablement & Adoption Support

Support the rollout of policy changes through structured communication and enablement materials.
Help identify appropriate communication channels to reach different audiences.
Develop tools and resources that help teams incorporate policy changes into daily workflows.
Reinforce messaging over time to support adoption and adherence.

Policy Documentation Support

Draft and refine policy documentation based on BPAC decisions, ensuring clarity and consistency.
Apply templates and standards to maintain uniformity across policy outputs.
Support quality reviews to ensure documentation accurately reflects intent and includes key elements (e.g., scope, guardrails, escalation paths).

Tracking & Continuous Improvement

Track policy rollout and adoption progress across teams.
Identify gaps, friction points, or inconsistencies in communication and execution.
Provide input on improving messaging, documentation, and processes over time.

What We Look For in a Candidate

Bachelor’s degree required.
5+ years of experience in communications, business operations, program coordination, or change enablement within a corporate environment.
Strong message development and communication skills, with the ability to simplify complex topics.
Experience supporting cross-functional initiatives in a matrixed organization.
Exposure to policy-driven or governance environments preferred.
Understanding of change management principles and how to support adoption across diverse teams.
Strong organizational and documentation skills with attention to detail.
Solid business acumen, with the ability to understand tradeoffs and implications of policy decisions.
Ability to influence and coordinate across teams without direct authority.
Comfort using AI tools for content drafting and refinement.

Compensation

Location Based Pay Ranges

$84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI
$93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342737

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (GREAT FALLS, MT, US, 59401)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Central Office Technician is responsible for the installation, maintenance, and repair of telecommunication systems within central office environments. They ensure the smooth operation of communication networks by managing equipment and providing customer support. The position is responsible for the provisioning and maintenance of subscriber loop carrier systems, DSL, POTS, GPON, digital and optical muxes.

Location and Schedule

This is a full time position located in Great Falls, MT. The typical schedule is Monday - Friday 8am - 4:30pm. Will also include an on call rotation. May also include nights, weekends, and holidays.

The Main Responsibilities

•   Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices.
•   Plans jobs and determines materials and resources needed to complete tasks, updates work and maintenance logs, keeps team and managers informed on the status of projects.
•   Travels between central office locations
•   Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties.
•   Utilizes knowledge of general input and analysis of ESS translations.
•   Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, Electronic Data Switching, etc.), uses various types of testing devices, e.g., volt-ohm meters, spectrum analyzers, digital communications, data analyzers, etc.

What We Look For in a Candidate

•   At least six months experience diagnosing circuit trouble, and performing testing with volt ohm meters, TMS, or comparable equipment.
•   At least six months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, and fiber circuits.
•   Must be proficient in switch maintenance and routines, working knowledge of IOF, SONET/DWDM equipment and services.
•   Requires a valid state drivers’ license with satisfactory driving record.
•   Ability to work varying shifts and hours including possible mandatory overtime, and/or callouts, weekends, and holidays.

Preferred Qualifications:
•   At least 12 months experience diagnosing circuit trouble, and performing routine testing, including measuring AC/DC current using volt ohm meters, OTDR, or comparable test equipment.
•   At least 12 months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, and fiber circuits or services.
•   Experience working with 5ESS switches.
•   Experience including ROADM, Infinera, QMOE, IP Ethernet.
•   Certification or training in the maintenance and operation of D4 channel banks, Calix DSL systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel DSL systems.
•   Experience working independently with little supervision.

Compensation

Pay Ranges

Minimum hourly rate: $14.93
Maximum hourly rate: $40.28

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see Central Office Technician IBW)

#LI-Onsite #LI-CS2

Requisition #: 342515

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Technician III - Public Sector - Florida (PALM BAY, FL, US, 32905)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We have an immediate opening for Field Technician III. The Field Technician III may be required to perform a variety of different functions based on the need of the geographic area. Without direct supervision and utilizing established guidelines, procedures, and/or policies the Technician may be responsible to effectively perform all functions required for Field Tech II. Works independently under minimal supervision, may act as a team leader. Expert knowledge of a specialty in business field and strong business acumen. Applies advanced principles, theories, and concepts performing tasks associated with the installation, acceptance, and maintenance of Transport equipment, Signaling (such as SS7), Private Line and Data Services, install Channel Servicing Unit/Data Servicing Unit (CSU/DSU) and Customer Premise Equipment (CPE). Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers. Performs a wide spectrum of moderately complex assignments requiring alternative analysis, innovation and judgement, while demonstrating excellent interpersonal skills. Assumes all routine tasks for major or multiple projects and is periodically called up to make un-reviewed decisions.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties), vendor management and PO creation.
Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

5+ years Technician experience in a telecommunications/data center environment with strong technical experience and knowledge of standard telecommunications practices.
Master knowledge of standard telecommunication practices and technologies, including:
- Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH)
- Switching (SS7, Trunking, Signaling)
- TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration)
Strong technical and mechanical background with experience working on the latest generation transport gear and critical infrastructure, including HVAC systems, high voltage electrical systems, and DC Power Plants, commonly found in telecommunications facilities
- Knowledge of locating fiber optic cable, right-of-way, and As-Builts is required
Must have an active government security clearance and reside in the Palm Bay, FL area
Ability to work in varied working conditions, including:
- Indoor building settings and outdoor environments such as buried cable inspections, construction sites, and field facilities
- All weather conditions, varying noise levels, hazardous environments, and diverse outdoor work surfaces
- Commitment to working safely at all times
Adherence to all personal safety policies and procedures
Possession of a valid state vehicle operator’s license with a satisfactory driving record in accordance with applicable state laws and fleet/vehicle safety program requirements
- Commitment to follow all company policies regarding motor vehicle usage
Availability for on-call 24x7 rotational support, including stand-by, call-out, dispatch, and overtime as required by the business
Ability to perform a wide spectrum of complex assignments, requiring alternative analysis, innovation, and sound judgment, while demonstrating excellent interpersonal skills
Proven experience completing installation, decommissioning, and troubleshooting of next generation and legacy network equipment and circuits
Ability to perform underground fiber optic cable locating without error
Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance across the network, critical infrastructure, and materials management within established time and quality parameters

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342202

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician II - Boston, MA (BOSTON, MA, US, 02110)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We have an immediate opening for Field Technician II. The Field Technician II may be required to perform a variety of different functions based on the need of the geographic area. Under minimal supervision and utilizing established guidelines, procedures, and/or policies the Technician is responsible to effectively perform all functions required for Field Tech I. Responsible for installation, decommissioning and troubleshooting problems of network equipment and circuits. This includes the fiber, transport equipment and all critical infrastructures within. Demonstrates a degree of experience with circuit provisioning, maintenance & testing (DS1/DS3/SONET), test equipment, telecommunication equipment installation and acceptance. Responsible for the outside plant network in each geographic boundary, including metro and long-haul fibers.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$54,698 - $72,930 in these states: MA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342513

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr. Lead, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Acceleration & Growth Team (AGT) is Lumen’s commercial organization, responsible for driving revenue growth and delivering differentiated customer outcomes across Lumen’s segments. AGT brings together sales, customer success, partner ecosystems, and transformation initiatives to modernize gotomarket motions, improve productivity, and scale growth through disciplined execution. The organization operates with a strong focus on operational rigor, customer impact, and continuous transformation to support Lumen’s longterm growth strategy

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Senior Lead, Portfolio Management helps scale portfolio governance, strengthen initiative execution discipline, and provide leadership with clear visibility into portfolio health, risks, dependencies and tradeoffs.

This role partners closely with the Sr. Manager, Portfolio Management and cross-functional stakeholders to support portfolio intake, prioritization, and governance across the AGT portfolio. The role provides visibility into portfolio performance, progress against established objectives, and helps ensure initiatives are executed with consistency, transparency, and operational rigor.

This role is structured for 11 am to 7pm or 12pm to 8pm CET working hours and is a critical pillar of AGT’s Poland‑based portfolio management team.

Location: Remote or Hybrid

Benefits: private health care (Medicover), Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, working abroad policy, CSBF (voluntary), Wellness Day

The Main Responsibilities

Portfolio Governance & Orchestration

Support the operating rhythm for AGT TO Portfolio Management, including portfolio reviews, initiative check-ins, leadership updates, and governance forums.
Maintain visibility into portfolio structure, initiative ownership, milestones, key decisions, risks, dependencies, and cross-functional coordination.
Help ensure portfolio management processes are consistent, transparent, and aligned with AGT TO standards.
Provide mentorship and guidance to team roles on portfolio management practices, governance, and operating discipline without direct people management responsibility.
Maintain portfolio status to support leadership visibility and decision-making.
Prepare materials and portfolio views for leadership reviews, governance forums, and prioritization discussions using stakeholder-provided inputs.

Initiative Intake & Prioritization Support

Support intake of new initiatives by helping clarify scope, outcomes, dependencies, resource needs, decision points, and executive visibility requirements. 
Partner with initiative owners and stakeholders to organize information needed for prioritization discussions. 
Develop decision-support materials that help leadership understand tradeoffs, sequencing considerations, and execution implications.

Strategic Decision Support (Sr. Manager Right‑Hand Role)

Act as the Sr. Manager’s primary partner on: Track initiative status, risks, blockers, milestones, dependencies, and escalation needs across the portfolio. 
Proactively surface insights, risks, and structural issues before they appear in metrics.
Translate portfolio signals into clear leadership insights, including where attention, decisions, or cross-functional alignment are needed.

Portfolio Synthesis & Executive Storytelling

Synthesize initiative updates and insights into cohesive, executive-ready narratives.
Frame portfolio discussions around: what is driving value, where value is at risk, what decisions are needed and what tradeoffs leadership must actively choose.
Elevate portfolio conversations from reporting to strategic alignment and action. Create clear Powerpoint materials and briefings that support leadership alignment and action.

What We Look For in a Candidate

Required Qualifications

10+ years of experience in portfolio management, transformation, strategy, business operations, or consulting.
Strong portfolio governance and orchestration skills, with experience supporting complex, cross-functional transformation portfolios.
Ability to translate ambiguous initiative information into structured portfolio views, risks, dependencies, decisions, and executive-ready narratives
Strong analytical judgment, strategic mindset and problem-solving skills. Comfortable navigating ambiguity, imperfect data, and competing priorities.
Advanced Excel and data organization skills; ability to build and maintain portfolio trackers and decision-support materials.
Strong Power Point and presentation skills, with the ability to translate complex analysis into executive-ready storylines.
Exceptional executive‑ready communication, stakeholder management and influence skills.
A strong communicator in English with business partnering background and a proven track record at building relationships with stakeholders. Previous work with international corporations is a plus.
High interpersonal, time management and facilitation skills with proven ability to work in a fast-paced, high-volume environment.

Preferred Qualifications

Experience supporting large‑scale enterprise transformation programs or commercial operating model initiatives.
Background in management consulting, corporate strategy, transformation office, or portfolio governance roles.
Familiarity with TechCo / Telco operating models, ideally within Cloud Service Provider, Data Center or B2B commercial, XaaS or Consumption-based environments.

Requisition #: 341638

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Manager Operations (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Manager, Operations leads a customer-facing Tier 2 technical support team responsible for delivering timely, high-quality resolution of activation and post-activation issues for Lumen’s NaaS portfolio including Internet on Demand, Multi Cloud Gateway and Fabric Port. This blended team of System Engineers and Activation Technicians supports new service activations, resolves system fallout and order exceptions, and provides general technical troubleshooting across Lumen’s product and network platforms.

A successful person in this role balances operational execution, team development, and customer experience — driving activations to completion as efficiently as possible while ensuring escalations and complex issues are resolved with urgency and accuracy. The role partners cross-functionally with Service Delivery, Engineering, IT, Automation, and Account teams to keep delivery efficient, compliant, and aligned to business priorities.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Lead, coach, and develop a blended team of System Engineers and Activation Technicians.
Set clear expectations, priorities, and performance standards aligned to service-level and operational goals.
Conduct regular 1:1s, performance reviews, and individual development planning.
Manage workload, capacity, and coverage to meet customer support-hour commitments.
Foster a culture of accountability, collaboration, inclusion, and continuous improvement.
Own the identification, triage, and resolution of system fallout and order exceptions across activation workflows.
Analyze recurring fallout patterns and root causes; drive corrective actions and process/system fixes to reduce repeat volume.
Coordinate cross-functionally with IT, Engineering, and Automation teams to resolve systemic defects and improve order flow-through.
Provide technical leadership and guidance related to transport network technologies, system automation, and API-enabled operational solutions.
Drive operational performance through the implementation and support of automation tools designed to manage service fallout and improve efficiency.
Monitor network health, analyze operational issues, and develop solutions to improve service reliability and customer experience.
Prepare and deliver operational readouts, performance metrics, and strategic recommendations to leadership.
Champion the adoption of AI, automation, and emerging technologies to improve operational efficiency, reduce manual effort, and enhance service delivery.

What We Look For in a Candidate

Minimum: Bachelor’s Degree and 3+ years of related business operations management experience.
Proven leader with a passion for leveraging AI, automation, and emerging technologies to transform operations, improve efficiency, and drive innovation across the organization.
Proven leader with a passion for leveraging AI, automation, and emerging technologies to transform operations, improve efficiency, and drive innovation across the organization.
Proven track record of leading teams through transformation, organizational change, and the implementation of new operating models, processes, and technologies.

Skilled at developing talent, aligning teams around a common vision, and creating an environment where innovation, adaptability, and operational excellence thrive.

Strong people leader who can build an inclusive, high-performing culture across teams with diverse roles, skill sets, experience levels, and tenures.
Excellent communication and executive presence, with the ability to influence stakeholders, translate complex technical concepts, and provide strategic recommendations to senior leadership.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341890

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Business Intelligence Analyst (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Business Intelligence Analyst is responsible for designing, delivering, and supporting data, automation, and AI-enabled solutions that enhance operational efficiency, transparency, and performance across Service Delivery functions. This role partners with business stakeholders to identify process improvement opportunities, translate requirements into scalable solutions using the Microsoft Power Platform, and ensure all automation and AI capabilities comply with established AI Governance, security, and compliance standards. The ideal candidate is a proactive, analytical professional with a strong passion for innovation, continuous improvement, and responsible technology adoption.

Location

This is a remote, work-from-home position. Candidates must reside and be authorized to work in the United States.

The Main Responsibilities

• Collaborate with Service Delivery stakeholders to identify automation, analytics, and AI use cases that drive measurable operational improvements.

• Design, develop, and maintain solutions using Power Apps, Power Automate, and Power BI.

• Apply AI-enabled capabilities responsibly while adhering to AI Governance standards.

• Develop and maintain Power BI dashboards and SQL-based datasets.

• Document solutions, support adoption, and provide ongoing optimization.

What We Look For in a Candidate

• Bachelor’s degree or equivalent experience in analytics, information systems, or a related field.

• Experience with Power BI, Power Apps, Power Automate, and SQL.

• Experience delivering stakeholder-facing automation or analytics solutions.

• Familiarity with AI governance, data security, and responsible AI principles.

Preferred Qualifications:

• Experience with Dataverse, SharePoint, or Microsoft Teams integrations.

• Exposure to Microsoft AI tools or Copilot capabilities.

• Understanding of Service Delivery or operational performance metrics.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342049

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Information Security Engineer (WORKS FROM HOME, MD, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role, you’ll respond to and mitigate cybersecurity threats while proactively identifying risks and strengthening our defenses.

At Lumen, this work goes beyond incident response, it’s an opportunity to solve complex problems, influence how we defend at scale, and help shape the future of our security capabilities. You’ll collaborate with internal teams and partners to drive innovation, improve detection, and anticipate emerging threats in a fast-paced, high-accountability environment.

If you’re motivated by challenging work, continuous learning, and the chance to make a real impact, this role offers the flexibility, trust, and support to help you grow while contributing to meaningful outcomes across our infrastructure and services.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Shift hours are from 10:00am to 7:00pm Pacific Time. Analyst can be located in any US state.
Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls.
Actively hunt the enterprise for insecure, suspicious, or malicious activity.
Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events.
Verify and validate security notifications from both internal and external sources.
Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide.
Assist with significant incidents as needed or assigned, including outside of normal business hours.
Provide feedback for development and consistency of automated threat detection mechanisms.
Update and maintain response guides for accuracy.
Support Security projects to improve Cyber Defense Team or Lumen's security posture.
Demonstrate effective communication skills, both verbal and written

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s in Computer Science, Engineering, or related field (or equivalent experience)
Strong understanding of security fundamentals: host/network hardening, networking protocols, intrusion techniques, and risk management
Analytical/problem-solving skills across networking, operating systems, and malware analysis
Relevant certifications (or willingness to obtain): Security+, CEH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM, or CISA
U.S.-based and able to obtain government suitability
Strong communication skills; able to present technical concepts to both technical and non-technical audiences
Experience with cloud security (AWS, Azure, GCP)
Broad knowledge of current and emerging technologies

Preferred Qualifications

4+ years in incident response, forensics, risk assessments, application or network security
Experience in network/firewall engineering, design, and implementation
Familiarity with security tools (SIEM, IDS/IPS, endpoint protection)
Experience monitoring threats and performing initial triage
Microsoft or UNIX/Linux administration
Experience implementing controls to reduce risk and data exposure
Scripting experience (Python or Perl)
Experience in large enterprise or carrier-scale environments

Compensation

Learn more about Lumen's:

#LI-Remote

What to Expect Next

Requisition #: 342538

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Vyvx Broadcast Operations Technician II (TULSA, OK, US, 74103)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Baseline Responsibilities working in a Broadcast Technician capacity:

Technicians will operate within a 24/7 service center, supporting Service Delivery and Service Management functions for Lumen Vyvx clients. This role is primarily aligned to the evening shift, extending through midnight, and includes regular coverage of weekends and holidays.

Flexibility is a key requirement, as technicians must be available to support varying 24x7 shift schedules (day, evening or mid-night), including holidays, weekends, and overtime, often with short notice to meet business and operational demands.

This is an onsite only position in Lumen's Tulsa, OK location.

The Main Responsibilities

Responsible for coordinating broadcast television services utilizing multiple Vyvx fiber optic networks, satellite, teleport, and vendor facilities while ensuring service level standards are met. Schedule and switch broadcast signals into the control center for visual confirmation. Responsible for confirming a valid broadcast signal from source, and verbally validating Vyvx services to clients. Extend and goodnight reservations in-service. Responsible for all broadcast service restoration during outage and impairment situations.

Ensures proper system connectivity to transmit broadcast services; verifies for correct video/audio levels at each venue prior to transmission; particularly HD-SDI, UHD, and 4K technology. Troubleshoots/repairs system connectivity, refines system/equipment problems, outages, interferences, and other network issues to ensure effective performance and provide trouble ticket resolution and documentation of action taken. Connects/disconnects macros in the routing system for videos ordered and records the start/end connection path in the transmission database. Creates/monitors customer ordered transmissions through network or satellite, from origination to destination.

Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets first-hand customer information and uses it to deliver the highest level of service possible; act with customers in mind; establishes and maintains effective customer relationships.

Teamwork: Balances team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contributes to building a positive team spirit; puts success of team above own interests.

Communication: Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; keep others adequately informed; selects and uses appropriate communication methods.

What We Look For in a Candidate

Associate degree or equivalent education and relevant experience
May require technical certification.
3+ years of experience with IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow.
Fundamental knowledge of OSI model, Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Juniper or Cisco.
Intermediate to Advance understanding of Broadcast Video distribution flows and technology, HD-SDI, UHD, HDR/SDR, 4K.
Demonstrates initiative to deliver against assigned objectives with minimal supervision.
Ability to self-start and work independently with minimal supervision.
Strong problem-solving skills and proactive approach to tasks.
Demonstrated ability to learn quickly and adapt to new technologies and processes.
Eagerness to proactively seek out new knowledge and skills.
Excellent communication and teamwork abilities.

Compensation

Location Based Pay Ranges

$49,674 - $66,300 in these states: OK

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342580

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II - RE- Expansion (WORKS FROM HOME, CA, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As an Account Manager II focused on RE Expansion within the Enterprise segment. You will be responsible for driving revenue growth across a defined Northern California territory by expanding relationships within existing accounts and identifying new opportunities within those accounts.

This role is centered on deepening customer partnerships, increasing share of wallet, and delivering tailored solutions that align to evolving business needs.

Success in this role requires a differentiated sales approach—someone who stands out from traditional sellers by leading with business value, bringing insight to every customer interaction, and proactively identifying opportunities others may miss. You will operate with a strategic, consultative mindset, positioning yourself as a trusted advisor rather than just a vendor. In this high-performance environment, ownership, curiosity, and the ability to think differently are critical to breaking through and winning in competitive enterprise accounts.

Location and Schedule

This position is a hybrid role, requiring 1–2 days per week in the Walnut Creek office
Will require at least 25–50% of time conducting sales activities outside of the office
This is a hybrid position; however, candidates must reside in Northern California

The Main Responsibilities

Drive expansion revenue across existing enterprise accounts in a defined territory
Identify, develop, and close upsell and cross-sell opportunities aligned to customer needs
Lead consultative sales conversations with insight and strategic challenge
Build strategic account plans to grow and retain customers
Develop relationships with key stakeholders and decision-makers
Manage pipeline discipline, forecasting, and quota attainment
Lead expansion sales cycles from discovery through close
Partner with customer success, product, and technical teams
Use customer and market insights to uncover new growth opportunities
Engage directly with customers and prospects in the field
Represent the organization professionally in the Northern California market

What We Look For in a Candidate

Minimum

Bachelor’s degree or equivalent experience
5–7+ years of experience in enterprise or solution-based sales
Proven track record of achieving or exceeding sales targets
Experience managing complex sales cycles within existing customer accounts
Strong communication, presentation, and negotiation skills
Proficiency with Microsoft Office tools (Outlook, Word, Excel, PowerPoint)

Preferred

Experience in telecommunications or technology-based consultative sales
Familiarity with CRM tools such as Salesforce
Strong ability to navigate and influence within large, matrixed organizations
Established network within the Northern California enterprise market

Compensation

Location Based Pay Ranges

$72,368 - $96,487 in these states: CA

Learn more about Lumen's:

#LI-MR1

Requisition #: 342734

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Principal Technical Program Manager, Public Sector (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We are seeking a highly skilled Principal Technical Program Manager (TPM) to lead large, complex, cross-functional engineering programs supporting Public Sector. This is a senior individual-contributor role requiring strong technical depth, strategic program leadership, and the ability to communicate clearly at the VP/SVP/EVP level. The Principal TPM must maintain working fluency in cloud architecture, distributed systems design, large-scale enterprise integration patterns, data flows, APIs/services, network engineering fundamentals, security, reliability, and modern SDLC/DevOps practices. The Principal TPM converts business strategy into predictable engineering delivery, drives cross-value-stream alignment, manages critical dependencies and risks, and ensures executive stakeholders receive concise, decision-ready updates.

Location

This is a remote opportunity for candidates located anywhere in the U.S.

The Main Responsibilities

Lead the end-to-end lifecycle of large, complex, multi-team engineering programs, ensuring program structure, delivery rhythms, and engineering outcomes are clear and predictable.
Define and track performance metrics tied to engineering execution, program health, and SLAs with business and product stakeholders.
Develop and maintain engineering-aligned roadmaps, integrated timelines, dependency maps, budgets, and risk mitigation plans.
Build and lead program governance for executives, synthesizing engineering progress, risks, and technical trade-offs into clear, decision-oriented updates.
Implement best practices in engineering program governance, dependency management, cross-team risk visibility, SDLC alignment, and change management.
Foster a culture of accountability, technical excellence, and delivery predictability across engineering teams and partner groups.
Partner with finance, engineering, and product to monitor capital/opex, capacity utilization, and resource allocation across internal teams and vendors.
Report on program status including engineering risks, dependencies, integration concerns, and mitigation paths to senior leadership and key stakeholders.
Coordinate engineering planning cycles (roadmap planning, PI planning, quarterly commitments) and ensure backlogs are prioritized, estimated, and aligned with program objectives.
Contribute to strategic planning and partner across Product, Engineering, Architecture, and Operations to ensure engineering readiness for launches and major releases.

What We Look For in a Candidate

Bachelor’s degree in a technical field or equivalent experience; advanced degree is a plus.
12–15+ years of experience leading large-scale technical or engineering programs within complex, matrixed technology organizations.
Strong technical fluency in architecture, system design, APIs/services, data flows, and SDLC/DevOps.
Proven ability to communicate clearly and influence at the VP/SVP/EVP level—distilling complex engineering issues, risks, and trade-offs into concise recommendations.
Demonstrated experience managing engineering dependencies, sequencing across multiple teams, and driving outcomes across software and/or network domains.
Strong ability to navigate ambiguity, resolve cross-team conflicts, and turn strategy into structured engineering execution plans.
Exceptional stakeholder engagement and relationship-building skills across Product, Engineering, Architecture, Operations, and Finance.
High urgency, accountability, and operational rigor; sets high standards for clarity, delivery predictability, and tooling hygiene. PMP/PMI, Agile/SAFe, or Lean Six Sigma certifications are a plus.

Public Sector & Federal Compliance Experience Preferred

Experience leading or supporting large-scale Public Sector programs serving Federal, DoW, or other regulated government customers.
Working knowledge of Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and their impact on technology delivery, cybersecurity, and contractual obligations.
Familiarity with federal cybersecurity and compliance frameworks, including FedRAMP, CMMC, FISMA, and applicable NIST publications (e.g., NIST SP 800-53 and NIST SP 800-171).
Understanding of Federal Contract Information (FCI), Controlled Unclassified Information (CUI), and associated security, privacy, and data handling requirements.
Ability to translate regulatory, contractual, and cybersecurity requirements into executable program plans, risk management strategies, and executive-level communications.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 342804

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Chief of Staff, Communications (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Director, Chief of Staff to the Chief Communications Officer (CCO) serves as a strategic partner and operational leader, enabling the Communications organization to execute against its highest priorities. This role works directly with the CCO to translate strategy into action, drive alignment across the key functions (Internal Communications, External Communications, Brand, Creative, Events, and Lumen Films) and ensure operational excellence across a complex, matrixed organization.

The ideal candidate brings a unique blend of communications expertise and business acumen, with experience in a communications role complemented by formal business training or equivalent strategic experience. This individual operates at the intersection of strategy, analytics, and execution, helping elevate Communications as a business-driven, performance-oriented function.

The Main Responsibilities

Serve as a trusted advisor to the CCO, helping prioritize initiatives and align resources to business objectives
Translate enterprise strategy into actionable Communications priorities, roadmaps, and deliverables
Drive the Communication & Brand organization’s rhythm of business (staff meetings, business reviews, budget reviews, and planning cycles)
Lead and coordinate high-priority, cross-functional initiatives across Communications, Marketing, HR, Legal, and Product teams
Act as a central integration point to ensure alignment, clarity, and follow-through across multiple workstreams
Identify risks, dependencies, and opportunities, and proactively drive solutions
Partner with Communications leaders to ensure cohesive, consistent messaging across internal and external channels
Support communications planning, executing against clear timelines and ensuring alignment to broader business strategy
Drive operational rigor, process improvement, and governance to enhance organizational effectiveness
Support and lead strategic initiatives, including transformation programs, organizational changes, and key communications priorities
Bring structure, clarity, and execution discipline to complex, ambiguous initiatives

What We Look For in a Candidate

8–12+ years of experience across Communications, Corporate Strategy, Operations, or Management Consulting
Background in Communications (internal, external, executive, or public affairs) with a strong understanding of the communications discipline
Demonstrated experience supporting senior executives in a Chief of Staff, Strategy, or Operations role
Proven ability to translate strategy into execution and manage multiple complex initiatives simultaneously
Strong analytical, quantitative, and problem-solving skills with an operational mindset
Exceptional written, verbal, and executive communication skills
Executive presence with the ability to influence and build trust across stakeholders
High attention to detail with the ability to operate effectively in a fast-paced, ambiguous environment
Self-starter with strong ownership and accountability

Preferred Qualifications

Combination of communications experience and business education (e.g., MBA) or equivalent strategic/quantitative training
Experience working in highly matrixed, enterprise environments
Demonstrated ability to apply data, metrics, and business insights to drive decision-making
Experience supporting transformation, change management, or organizational initiatives
Prior experience managing small teams or leading through influence

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342785

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Boston, MA (BOSTON, MA, US, 02110)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: MA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342512

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Data Scientist (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Every transformation starts with a question: What’s next? At Lumen, that question drives everything the company does. The networks, platforms, and infrastructure built today power the experiences customers depend on every day while creating the foundation for an AI-ready future. It is a place where bold ideas are welcomed, ownership is expected, and innovation is measured by the impact it creates for customers, partners, and communities. Trust, accountability, and collaboration are more than values at Lumen—they are the foundation of how the company works.

As Lumen continues to evolve, Corporate Finance is helping write the next chapter of that story through the power of data and AI. The organization is seeking a Senior Data Scientist who is energized by the opportunity to turn complex information into meaningful business outcomes. In this role, the successful candidate will leverage Databricks, Generative AI, and advanced analytics to build scalable solutions that drive smarter decisions, expand self-service insights, and automate critical finance processes.

More than developing models, this individual will have the opportunity to shape how data influences strategy across the organization. They will work alongside talented colleagues who challenge one another to think differently, solve meaningful problems, and create lasting value. At Lumen, their ideas can move from concept to impact, their expertise can help transform the business, and their work can play a direct role in defining the future of AI-powered connectivity.

Location

This is a work from home position from within the US.

The Main Responsibilities

Build and enhance Databricks-based AI and analytics solutions that improve how Finance teams access and use insights.
Develop scalable data pipelines, workflows, and reporting solutions using Databricks, Data Factory, SQL, Python, and Power BI.
Apply statistical, forecasting, and machine learning techniques to solve business problems and strengthen decision support.
Automate manual processes, improve data quality, and strengthen the performance and reliability of analytics applications.
Partner across Finance, FP&A, Data Science, and IT to turn business needs into practical solutions and actionable insights.
Contribute to high-impact initiatives that advance how data and AI are used across Finance.

What We Look For in a Candidate

• 3–5 years of experience in data science, data engineering, analytics, or a related role
• Strong Python and SQL skills
• Experience with Databricks, PySpark, or Spark-based processing
• Experience building data pipelines and working with large, complex datasets
• Strong analytical, problem-solving, and communication skills
Preferred Qualifications
• Experience with forecasting, predictive modeling, statistical analysis, or machine learning techniques
• Experience with Generative AI or LLM-based applications
• Experience with Power BI or similar visualization tools
• Exposure to financial data, FP&A, or enterprise reporting

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342510

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Contract Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Lead Contract Manager is responsible for negotiating and acquiring various 3rd Party Fiber/Conduit Agreements related to the Company’s fiber-optic network across North America. They are responsible for managing numerous negotiations simultaneously as well as developing and delivering progress reports and various metrics for the Network Infrastructure Services department within Carrier Relations.

The Lead Contract Manager will also be responsible for mentoring other members of the Contract Acquisition team, ensuring compliance with process, and being the first point of escalation within the team for any questions or issues.

The position requires experience and knowledge of contract negotiations, telecom network planning, project management, and the ability to manage multiple projects with competing priorities. The ideal candidate is detail oriented, a skilled negotiator, excellent communicator, a strong project leader, and has the desire to work in a fast-paced high-pressure environment in support of the procuring of telecom services.

The Main Responsibilities

Acts as OSP project manager for those assigned construction projects within the Contract Manager’s area.
Acts as primary lead for the negotiation and acquisition of infrastructure contracts such as dark fiber agreements, conduit agreements, and splicing orders with third party providers.
Coordinates delivery, acceptance, and integration of infrastructure components with other functional groups.
Forecasts and manages expenditures related to infrastructure contracts and track impact to network expense, operating expense and capital expense budgets.
In cooperation with other functional groups, develops projects related to network expansion (including operation and maintenance) that require third-party asset acquisition.
Obtains quotes and provides estimated costs of various infrastructure components to projects related to building additions or network expansion/integration projects.
Provides infrastructure related expertise as a Subject Matter Expert as needed by the company.
Provides support and expertise for post execution management of various infrastructure agreements to include assembling contract deliverables, proper entry of related data into company tracking and financial databases, payment and analysis of invoices, etc.
Mentors, trains, and provides direction to other Contract Managers on team.

What We Look For in a Candidate

5-7 year experience Project Management OSP with Large customer exposure
A minimum of three years of related experience in a Telecom contract management position with high degree of responsibility
Contract drafting experience, negotiation skills, and knowledge of contract terms and/or paralegal certification
Excellent written and Executive oral communication skills
Ability to summarize key contract issues
A team player with excellent interpersonal skills
Candidate must be comfortable working in a fast paced environment with tight deadlines
Strong computer skills --- proficient with MS Office (Word, Excel), Microsoft Outlook, MS Teams, GIS based mapping tools, and various other multi-media equipment
Experience in telecom outside plant design and/or construction, or network planning is preferred.
Additional experience in business management, financial management or the legal field is preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342554

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead Analyst, AGT Portfolio Management (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Be on the forefront of our future - embark on your exciting journey with Lumen’s AGT today to continue digitally connecting the world and shaping the future!

Role Overview

The Lead Analyst, Portfolio Management is a senior individual contributor responsible for coordinating portfolio governance, initiative intake, prioritization, and execution activities across the AGT portfolio.

Reporting to the Sr. Manager, Portfolio Management, this role supports portfolio planning and governance processes, maintains visibility into initiative progress, risks, dependencies, and key milestones, and helps ensure consistent execution across the portfolio. The role partners closely with initiative owners and stakeholders to support operating rhythms, governance forums, business priorities, and special projects as needs evolve.

This role is structured for 11 a.m. to 7 p.m. or 12 p.m. to 8 p.m. CET working hours and is a critical member of AGT's Poland-based Portfolio Management team. The position supports portfolio operations, governance, execution consistency, and leadership priorities across the organization.

Location: Remote or Hybrid

The Main Responsibilities

Portfolio Governance & Execution

Manage portfolio activities for assigned initiatives, programs, or value streams, including milestones, dependencies, risks, decisions, and status updates.
Maintain portfolio records and coordinate initiative onboarding, updates, scope changes, and closures.
Support portfolio intake, prioritization, and governance processes across AGT.
Identify and escalate risks, issues, dependencies, and actions requiring leadership attention.
Partner with initiative owners to drive follow-through on commitments, milestones, and key deliverables.
Maintain visibility into portfolio performance, execution progress, and cross-functional dependencies.

Governance & Operating Rhythm

Support portfolio reviews, initiative check-ins, leadership updates, and governance forums.
Prepare and maintain governance materials, action logs, meeting outputs, and portfolio documentation.
Help ensure portfolio management processes are consistent, transparent, and aligned with AGT standards.
Support continuous improvement of portfolio management practices, tools, and operating rhythms.
Coordinate follow-up actions and accountability across portfolio stakeholders.

Business Support

Support high-priority initiatives, special projects, and emerging business needs as directed by leadership.
Provide operational support for transformation efforts, organizational initiatives, and cross-functional programs.
Coordinate activities across stakeholders to help remove execution barriers and maintain momentum on critical priorities.
Support planning, readiness, communications, and governance activities for key business initiatives.
Assist with ad hoc business operations and portfolio activities in support of AGT leadership priorities.

What We Look For in a Candidate

Required Qualifications

5-7 years of experience in portfolio management, PMO, transformation, business operations, program coordination, or related functions.
Demonstrated experience supporting complex cross-functional initiatives and portfolios.
Strong organizational, facilitation, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Proficiency with Microsoft Office tools, including Excel, PowerPoint, Teams, and SharePoint.
Proven ability to build effective working relationships across functions and levels of the organization.
Strong attention to detail and commitment to operational excellence.

Preferred Qualifications

Experience supporting enterprise transformation, PMO, portfolio management, or governance functions.
Experience working within large, matrixed organizations.
Familiarity with portfolio management practices, governance frameworks, operating rhythms, strategic location, workforce and cost optimization efforts.
Experience in technology, telecommunications, strategic consulting environments, XaaS, Cloud Service Providers or related industries.
Experience working in a multinational organization.

Requisition #: 341637

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

OPERATIONS TECHNICIAN II - PUB SEC (HERNDON, VA, US, 20171)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

The Main Responsibilities

Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Develop and follow a MOP and anticipate problems, and proactively take corrective action.
Trouble ticket generation and response; customer interface and escalations.
Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
Respond to customer inquiries in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

Ability to effectively communicate with peers and customers
Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
Must have experience with application-level firewalls (proxies)
Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Preferred Qualifications:

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
Familiar with Network Monitoring tools.
Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Compensation

Location Based Pay Ranges

$63,954 - $85,272 in these states: VA

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342471

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - INDIANAPOLIS, IN (INDIANAPOLIS, IN, US, 46225)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: IN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342690

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Director II Capture & Proposal Public Sector (SLED) (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Director II, SLED Capture & Proposal Management – Public Sector
Location: CO, VA, or Remote (as approved)
Employment Type: Full-Time

About the Role
The Director II, SLED Capture & Proposal Management leads capture and proposal strategy for State, Local, Education, and Healthcare (SLED) markets within Lumen Public Sector. This role is accountable for driving growth across diverse, highly decentralized customers through competitive procurements, cooperative contracts, master service agreements, and strategic partnerships.
Reporting to the Vice President, Public Sector Capture & Proposal Management, this leader oversees SLED capture and proposal teams and external partners, ensuring disciplined execution while adapting strategies to varied procurement models, funding structures, and customer needs.
This role requires a blend of strategic market leadership and hands-on operational expertise, requiring strong judgment, adaptability, and the ability to influence across sales, solutions engineering, product, and operational teams. The director will oversee SLED capture and proposal teams, manage external partners, and ensure disciplined, repeatable, high‑quality pursuit execution.

The Main Responsibilities

SLED Capture & Market Strategy
•Develop and execute capture strategies for high value SLED opportunities across state agencies, municipalities, education systems, and healthcare organizations.
•Align capture priorities to Lumen’s SLED growth strategy, contract portfolio, and regional sales plans.
•Tailor capture approaches to diverse SLED procurement models, budget cycles, timelines, and funding sources (e.g., federal grants, state appropriations, bond measures).
Proposal Leadership & Execution
•Lead proposal development for competitive SLED bids, ensuring clarity, compliance, compelling storytelling, and differentiation.
•Oversee proposal schedules, resource allocation, content quality, risk mitigation, and review cycles.
•Drive continuous improvement in SLED proposal quality, effectiveness, and win rates.
Team & Ecosystem Leadership
•Lead, mentor, and scale SLED capture and proposal teams to support diverse and rapid evolving pipeline.
•Manage external proposal vendors, consultants, and strategic partners to scale support as needed.
•Foster strong cross-functional collaboration across Sales, Engineering, Product, Pricing, Legal, and Operations.
Customer & Partner Engagement
•Support executive level engagement with SLED customers, partners, and procurement officials.
•Build trusted relationships with regional and national SLED stakeholders.
•Monitor market trends, legislative changes, funding drivers, and regulatory developments impact SLED opportunities.
Performance Management
•Own SLED capture and proposal performance metrics, including pipeline conversion, PWIN improvements, and ROI.
•Contribute to disciplined bid/no-bid decision making.
•Ensure SLED proposals meet Lumen quality standards and customer expectations.

What We Look For in a Candidate

General Qualifications
•Experience: 10+ years in SLED capture, proposal, or business development leadership.
•Market Knowledge: Strong understanding of SLED procurement processes, state contracting mechanisms, cooperative purchasing models, funding sources, and customer dynamics.
•Leadership: Proven experience leading teams and influencing across matrixed organizations.
•Communication: Excellent written and verbal communication skills.
•Execution: Strong project management, prioritization, and organizational skills.
•Education: Bachelor’s degree in Business, Marketing, or related field.

Preferred Qualifications
•Master’s degree or equivalent experience.
•Relevant certifications (APMP, Shipley, PMP, or similar).
•Experience with cooperative contracts, statewide agreements, and large SLED pursuits.
•Established network within SLED agencies, associations, or procurement communities.

Why Lumen?
At Lumen, your work directly enables communities, schools, and healthcare systems to thrive. You’ll help deliver critical connectivity and digital transformation while building sustainable growth in a dynamic public sector environment.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$148,838 - $198,450 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,282 - $208,373 in these states: CO HI MI MN NC NH NV OR RI
$163,727 - $218,295 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341250

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - CHARLOTTESVILLE, VA (CHARLOTTESVILLE, VA, US, 22903)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342675

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (TACOMA, WA, US, 98409)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full-time position located in Tacoma, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

• Install, splice, and test copper cables for projects, maintenance, and emergency repairs.
• Perform reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd).
• Maintain, troubleshoot, and repair existing copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

Pay Ranges

Minimum hourly rate: $15.67
Maximum hourly rate: $41.43

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

#LI-Onsite #LI-CS2

Requisition #: 342222

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Technician I - Baltimore, MD (BALTIMORE, MD, US, 21202)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: MD

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342494

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - INDIANAPOLIS, IN (INDIANAPOLIS, IN, US, 46225)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: IN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342687

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director II - Public Sector (WORKS FROM HOME, CO, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Identify and develop new sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

Location

This position allows you to work from home in Colorado.
Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

•Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
•Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
•Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
•Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
•Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Basic Qualifications:
•7+ years of industry sales experience

Preferred Experience:
•Experience: 7+ yrs industry specific Public Sector sales experience
•Attention to detail with good organizational capabilities.
•Ability to prioritize with good time management skills.
•Knowledge and understanding of the telecom industry's competitive landscape.
•Experience with Salesforce.com preferred.
•Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
•Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
•Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
•Requires at least 50% or more of time conducting sales activities outside of the office.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$115,133 - $153,507 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-LC3

Requisition #: 342383

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Adobe CDP Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This role will lead the long-term strategic planning, optimization and governance of Adobe Real-Time CDP, including integrations with other platforms and data providers across the enterprise. The ideal candidate combines deep technical expertise with stakeholder-enablement experience and a passion for data-driven personalization and AI-enabled marketing.

The Main Responsibilities

Platform Ownership & Strategy

Lead architectural strategy, implementation, and ongoing optimization of Adobe CDP within Adobe Experience Platform.
Define and evolve data governance, identity resolution, and audience segmentation strategies in support of Growth Marketing efforts.
Drive innovation and roadmap development for AI-ready capabilities across the platform.

Cross-Functional Collaboration

Coordinate cross-functional support across other engineers and technical resources using AEP and AEM products.
Foster cross-functional collaboration with Marketing, analytics, IT, and external partners.

Integration & Activation

Oversee integration of Adobe CDP with Salesforce, Customer Journey Analytics, Adobe Journey Optimizer, and external data sources (e.g., Demandbase, ZoomInfo).
Design and implement data ingestion pipelines using Adobe APIs, ETL tools, and native connectors.
Ensure seamless activation of audiences across paid media, owned channels, and CRM.

Governance & Compliance

Enforce best practices in data privacy, security, and compliance (GDPR, CCPA).
Maintain high standards for data quality, schema design (XDM), and identity graph configuration.

Optimization & Personalization

Support Adobe Target implementations for A/B testing, multivariate testing, and automated personalization.
Collaborate with UX, content, and analytics teams to define hypotheses and test variants.
Monitor performance, analyze results, and iterate based on insights.

What We Look For in a Candidate

Required Qualifications

5+ years of experience in Adobe Experience Platform and Adobe CDP.
Proven track record in leading technical teams and delivering enterprise-scale personalization solutions.
Deep understanding of Real-Time Customer Profile, Data Distiller, Segment Builder, Identity Graph, and Activation workflows.
Strong experience with Salesforce integration and third-party data platforms (Demandbase, ZoomInfo).
Proficiency in data modeling (SQL, JSON), XDM schema, and cloud architectures (Adobe Experience Cloud, AWS, Azure).
Familiarity with front-end technologies (JavaScript, HTML, CSS) and tag management (Adobe Launch).

Preferred Qualifications

Adobe certifications (e.g., Adobe Target Business Practitioner, Adobe CDP Architect).
Experience with Adobe Target.
Experience with AI/ML models in marketing use cases.
Knowledge of marketing automation platforms and campaign orchestration tools.
Experience integrating Adobe stack with other enterprise platforms (Salesforce, DemandBase, LeanData).
Working knowledge of API endpoints supporting the individual tools, including both ingestion and feed mechanisms. This is critical for enabling AI-driven capabilities and personalization strategies.
Familiarity with Agile/Scaled Agile methodologies.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342077

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR CYBER THREAT SECURITY ANALYST (MELBOURNE, AU)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are seeking a skilled and experienced Threat Hunter to join our growing Security Operations team. The ideal candidate should be a proactive and resourceful individual with a passion for identifying and neutralizing advanced threats to strengthen customer defenses. This role requires a deep understanding of threat hunting methodologies, a strong analytical mindset, and exceptional communication skills. The role is expected to potentially work overtime in the event of responding to Security Incident to accommodate a global 24x7x365 Managed Threat Security Services program.

The Main Responsibilities

Threat Hunting and Analysis

Conduct proactive threat hunting activities across various environments (endpoints, networks, cloud).
Develop and maintain threat hunting hypotheses based on current threat intelligence and organizational risk assessments.
Apply structured threat hunting methodologies leveraging frameworks such as MITRE ATT&CK, PEAK, TAHITI, THMM and Diamond Model to guide hypothesis creation, evidence collection and iterative improvements.
Deep technical knowledge of adversary tactics, malware analysis, intrusion detection and cloud security.

Tooling and Automation

Familiar with EDR/XDR solutions, SIEM platform, data pipeline and threat hunting tooling to detect and disrupt adversary tactics.
Develop custom scripts and tools to automate threat hunting processes and improve efficiency.
Leverage various threat hunting techniques, including but not limited to, YARA rules, IOC analysis, and behavioral based analysis.

Incident Investigation

Analyze security logs, network traffic, and endpoint data to identify malicious activity and potential threats.
Investigate security incidents and provide detailed reports on findings, including root cause analysis and remediation recommendations.
Collaborate with other security teams (incident response, vulnerability management, etc.) to share threat intelligence and coordinate security efforts.

Cyber Threat Intelligence (CTI)

Develop and manage Cyber Threat Intelligence while staying up to date on the latest threat landscape, attack techniques, and emerging technologies.
Map advisory behaviors to ATT&CK techniques and translate findings into actionable intelligence.
Share actionable intelligence with internal teams and external stakeholders.
Present findings and recommendations to technical and executive audiences.

Continuous Improvement

Contributes to the development and improvement of threat hunting strategies, processes and playbooks aligning with PEAK and TAHITI cycles for structural threat hunting.
Develop and maintain a strong understanding of the organization's infrastructure and applications to strengthen awareness of evolving threats and adversary behavior.
Drive maturing of the overall security operations service.

What We Look For in a Candidate

Required

Bachelor's degree in Computer Science, Cybersecurity, or a related field.
At least 3+ years of experience in cybersecurity, with a minimum of 1-2 years focused on threat hunting.
Strong understanding of various operating systems (Windows, Linux, macOS).
Experience with various security tools and technologies (SIEM, EDR, network monitoring tools).
Proficiency in scripting (Python, PowerShell).
Strong analytical and problem-solving skills.
Excellent communication and presentation skills to translate technical findings into business impact.

Preferred

Experience with threat intelligence platforms, feeds and CTI frameworks.
Relevant security certifications (e.g., SANS GIAC, GNFA, GCFA, Offensive Security, etc)
Experience with cloud platforms (AWS, Azure, GCP) and container security is a plus

Compensation

What to Expect Next

Requisition #: 342111

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SUPV Local Network Implementation - Vancouver, WA (VANCOUVER, WA, US, 98662)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

This position will provide supervision and direction for Network Technicians performing various splicing functions on new and existing cable, fiber and wire. This position is responsible for implementing strategies and plans to accomplish company objectives in the Network Implementation organization. This includes, but is not limited to, copper and fiber networks built underground, buried or aerial facilities, and pad and pole mount electronic devices. It also includes, but is not limited to, overseeing the installation of network elements related to Ethernet projects, CORE ring builds, and capacity exhaust projects. This position will be responsible for supervising union-represented Technicians.

The Main Responsibilities

• Supervise construction activities to ensure efficient, timely, and quality operations.
• Develop and prepare regional project plans and specifications aligned with organizational objectives.
• Enforce safety rules and ensure technicians handle all tools and equipment according to regulations.
• Oversee maintenance and operation of heavy-duty and manual tools, including compressors, pumps, power tools, and aerial lifts.
• Ensure safe utility-hole and vault entry through gas testing, life support usage, and debris/water removal.
• Participate in the negotiation and bidding of projects with vendors and contractors.
• Supervise evaluation and implementation of new services, technologies, and products within established standards.
• Manage development and maintenance of engineering and construction cost analyses for accurate estimates and contract awards.
• Ensure project deliverables support business strategies, are scalable, and adaptable to future service requirements.
• Recommend and coordinate training and professional development for engineering and plant personnel.
• Communicate and enforce company system practices; manage staff performance through appraisals, training, compensation administration, and clear department objectives.
• Monitor industry trends through continuing education and participation in relevant committees to inform departmental strategies.

What We Look For in a Candidate

Bachelor’s degree or equivalent work experience or equivalent experience 
6+ years of communications industry experience in networking area 
Demonstrates leadership and advanced technical knowledge as the primary leader directing work 
Ability to travel as much as 25%-35%
Experienced in the bidding, negotiation and approval of engineering, installation and construction contracts with multiple internal and external customers
Possess in-depth knowledge of ISP/OSP equipment and designs
Comprehensive knowledge of network technologies spanning the switching, access, and transport portions of the network
General understanding of the Advanced Intelligent Network, SS7 Network, and other nontraditional local exchange network technologies
A valid driver’s license required

Preferred:

Master’s degree with Telecommunications concentration preferred
Possess a detailed working knowledge of packet switching, X.25 and X.75 protocols, IEEE 802.X protocols, OSI reference model, frame relay, SMDS, and ATM switching
Possess a detailed understanding of digital switching topics such as space division switching, time division switching, blocking probability functions, and multistage switching.
Understand digital transmission topics such as PAM, PCM, Nyquist theorem, line coding, framing techniques, and time division multiplexing.
Working knowledge of the SS7 protocol, CCS network architecture, trunk signaling requirements as specified in Bellcore TR-394 and TR-317, function of the LIDB service, operation of the 800 database service.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$93,092 - $124,122 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341853

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Customer Data Technician-CWA (FARGO, ND, US, 58102)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Are you willing to learn new technologies, provide friendly and knowledgeable solutions to our customers? Join our team as a Technician providing excellence in servicing the customer, selling our products and integrated communications services. What are the advantages to joining our dynamic technical team? Here are just a few - paid training, tuition assistance available, tools, test equipment and a company vehicle you will need to perform your job as well as you will have rapid progressive earning potential and advancement opportunities.

Location and Schedule

This is a full time position, located in Fargo, ND. The typical work schedule is Monday through Friday, with a Saturday rotation. May also include nights, weekends, holidays, and overtime.

The Main Responsibilities

Major Responsibilities of the Position:

Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; perform testing with the applicable testing centers and conduct final acceptance testing with the customer to ensure ready for service.
Troubleshoot customer circuits, network components, and infrastructure from the customerâs premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computer to option higher-level electronic systems and applications, and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.
Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
Install computer interface cards in customer-owned equipment (laptop and desktop computers).
Successfully option/configure customerâs computer hardware and software and install modems.
May reimage PCs and restore hard drives, as well as troubleshoot and repair data terminals and peripheral equipment (e.g., printers).
May manage/assign hardware and/or software assets/requests/ licenses, considering warranty and other information as necessary.
Review, analyze, update, and interpretwork orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
Verify critical dates (in particular plant test date), commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications.
Per customer-initiated order/request, may perform pre-survey to determine availability of equipment and facilities and pretest circuits to ensure that conditioning requirements are met.
In addition, review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
Interact with customers professionally and courteously.
Discuss service and equipment with customer.
Perform specified work.
Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
Identify/explore additional revenue generation opportunities.
Contact control and/or dispatch centers or other designated employees during tour for other assignments or jeopardy resolutions.
Provide information needed to close out work orders or trouble reports by indicating type of work performed, time and material charges, exception codes, field reporting codes and/or other related information.
Use computer or other device to interface with company systems and complete daily workload.
Work with telecom color-coded wires and cables.

What We Look For in a Candidate

Work Environment:

Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Requires a valid state driverâs license and a satisfactory driving record.
Wear safety glasses, hard hat, appropriate safe clothing and follow established safety practices and procedures.
Wear attire that is appropriate for effective interaction with customers.
Work independently with minimal or no supervision.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Training Required in Title:

Pass/Fail training may be required.

Occupational Job information/Requirements:

Job Group: OCA
Job Code:58
Wage Scale: 1
Time-in-title / Location: 30/18
Job Performance and Attendance Record: Satisfactory performance and attendance in present job.

Compensation

Pay Ranges

Minimum hourly rate: $16.12
Maximum hourly rate: $44.48

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see APPLICABLE JOB TITLE)

#LI-Onsite

Requisition #: 342535

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

LEAD CYBER THREAT SECURITY ANALYST (SINGAPORE, SG, 369522)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Threat Hunting and Analysis

Conduct proactive threat hunting activities across various environments (endpoints, networks, cloud).
Develop and maintain threat hunting hypotheses based on current threat intelligence and organizational risk assessments.
Apply structured threat hunting methodologies leveraging frameworks such as MITRE ATT&CK, PEAK, TAHITI, THMM and Diamond Model to guide hypothesis creation, evidence collection and iterative improvements.
Deep technical knowledge of adversary tactics, malware analysis, intrusion detection and cloud security.

Tooling and Automation

Familiar with EDR/XDR solutions, SIEM platform, data pipeline and threat hunting tooling to detect and disrupt adversary tactics.
Develop custom scripts and tools to automate threat hunting processes and improve efficiency.
Leverage various threat hunting techniques, including but not limited to, YARA rules, IOC analysis, and behavioral based analysis.

Incident Investigation

Analyze security logs, network traffic, and endpoint data to identify malicious activity and potential threats.
Investigate security incidents and provide detailed reports on findings, including root cause analysis and remediation recommendations.
Collaborate with other security teams (incident response, vulnerability management, etc.) to share threat intelligence and coordinate security efforts.

Cyber Threat Intelligence (CTI)

Develop and manage Cyber Threat Intelligence while staying up to date on the latest threat landscape, attack techniques, and emerging technologies.
Map advisory behaviors to ATT&CK techniques and translate findings into actionable intelligence.
Share actionable intelligence with internal teams and external stakeholders.
Present findings and recommendations to technical and executive audiences.

Continuous Improvement

Contributes to the development and improvement of threat hunting strategies, processes and playbooks aligning with PEAK and TAHITI cycles for structural threat hunting.
Develop and maintain a strong understanding of the organization's infrastructure and applications to strengthen awareness of evolving threats and adversary behavior.
Drive maturing of the overall security operations service.

What We Look For in a Candidate

Required

degree in Computer Science, Cybersecurity, or a related field.
At least 3+ years of experience in cybersecurity, with a minimum of 2 years focused on threat hunting.
Strong understanding of various operating systems (Windows, Linux, macOS).
Experience with various security tools and technologies (SIEM, EDR, network monitoring tools).
Proficiency in scripting (Python, PowerShell).
Strong analytical and problem-solving skills.
Excellent communication and presentation skills to translate technical findings into business impact.

Preferred

Experience with threat intelligence platforms, feeds and CTI frameworks.
Relevant security certifications (e.g., SANS GIAC, GNFA, GCFA, Offensive Security, etc)
Experience with cloud platforms (AWS, Azure, GCP) and container security is a plus

Compensation

What to Expect Next

Requisition #: 342596

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Washington, DC (WASHINGTON, DC, US, 20005)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: DC

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342496

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Network Operations (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Manager, Optical Network Operations Center (NOC). The team tasks included optical networking issue trouble response for break/fix and Operational Readiness, working with clients to ensure maximum availability of services. Position daily activities include performance monitoring, load management, process adherence/improvement, problem management, staffing and performance management.

Location and Hours

This position is a remote, work-from-home role based in the United States. The successful candidate must be able to work a schedule that primarily consists of swing and mid shifts, with flexibility to support business and operational needs as required. Availability during evening hours and non-traditional work schedules is essential for success in this role.

The Main Responsibilities

Administers team process and procedure
Develops Goals and Objectives for staff
Executes strategies and tactics to achieve increasing operational productivity and efficiency
Monitors and reports process effectiveness and key performance indicators
Drives consistent, high-quality oversight and trouble resolution for Managed Network DWDM support, customer support, and escalation management.
Implement process improvement strategies for department
Drive client satisfaction through rapid restoration of services
Ensure Successful execution of change management activities
Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives
Executes direction, goals, and priorities within Network Operations
Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards
Support Senior Manager to attain clean, accurate performance reporting and business planning for the department
Manage and monitor workload and development plans for team

What We Look For in a Candidate

Bachelors degree or equivalent education and experience.

Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342125

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager Sr - SLED (WORKS FROM HOME, NY, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Responsible for driving sales account development within the SLED organization across the New York State territory. This role focuses on delivering technical solutions and product offerings to grow revenue, expand brand awareness, and develop the territory.

Location

This is a remote (work-from-home) position. The selected candidate must be able to meet with customers in the Albany, NY area on a regular basis (e.g., weekly or biweekly).

The Main Responsibilities

•Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective SLED customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
•Hit a minimum attainment in defined targets for revenue creation and revenue obtainment
•Develop a deep and wide network of contacts within each account
•After winning new business you will be required to manage customer relationships to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
•Develop and implement sales account plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
•Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
•Utilize Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Basic Qualifications:
•Approximately 5+ years of Telecommunications sales experience.

•Approximately 2+ years of SLED or Public Sector sales experience.

Preferred Knowledge, Skills or Abilities:
•Proven experience in technology solution selling (Network, UCaaS, Security, Colocation), ideally within New York State SLED customers.
•Proven success in hunting, prospecting, and new account development.
•Experience with CRM - Salesforce preferred.
•Demonstrated strong communication, written, and formal presentation skills as well as a proven high close rate.
•Self-motivated, pro-active, results-oriented professional with the ability to work with minimum direction.
•Operates with a sense of urgency and is customer centric
•Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
•Attention to detail with good organizational capabilities.
•Ability to multitask, prioritize, and have good time management skills.
•Requires at least 25% or more of time conducting sales activities outside of the office.

Compensation

Location Based Pay Ranges:

$76,920 - $102,559 in these states: PA VT
$84,621 - $112,820 in these states: CT MA NJ NY

#LI-Remote

#LI-LC3

Learn more about Lumen's:

Requisition #: 342583

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Systems Engineer - Public Sector (WORKS FROM HOME, MD, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Main Responsibilities

This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, analysis, design review, testing, implementation, and validation. The candidate should be a self-starter and can work independently with little to no supervision.
The Main Responsibilities
•The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines.
•Coordinate directly with customer to define requirements, engineer solutions, and rapidly implement into production.
•Develop, troubleshoot, and optimize Docker containers and containerized applications across development, test, and production environments.
•Centrally orchestrate the use of multiple containers, replication, high-availability, and deployment.
•Engineer and implement network architectural solutions alongside customer.
•Deploy, configure, and administer systems in Google Cloud Platform.
•Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production.
•Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
•Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
•Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery.
•Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction.
•Mentor teammates by helping them learn new technologies where needed.
•Provide rapid operational support, troubleshooting, and resolution to production equipment.

What We Look For in a Candidate

•5+ years of current Linux systems engineering experience (RHEL, Rocky). Strong understanding of Linux networking concepts and effectively utilizes native Linux capabilities.
•5+ years Docker experience to include deploying, managing, and troubleshooting Docker containers
•3+ years with Google Cloud Platform or Amazon Web Services
•3+ years with automation in Ansible, Puppet, or Chef.
•Available for Network Outages and Maintenance window work.
•Ability to work with coworkers and customers to troubleshoot technical problems
•Ability to travel
•Hybrid role where the candidate will need to be onsite with customer once a week
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance

Compensation

Location Based Pay Ranges

$116,364 - $155,152 in these states: MD

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342579

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

LEAD IT SYSTEMS ENGINEER - PUB SEC (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

As an integral member of the Tier2 Operations & Implementations group, the IT Systems Engineer III (Lead Engineer) provides advanced Tier2 support of a nationwide diverse fiber optic OTN/DWDM transport backbone as well as two (2) geographically separated Network Operation Centers (NOC). The Lead Engineer serves as the NOC primary point of contact (POC) for problem escalations to include trouble shooting network devices, tools, and data services. The Lead Engineer will interact with Network Provisioners, IP Engineers and/or equipment vendors to identify and resolve escalated troubles. The Lead Engineer is expected to provide accurate documentation such as SOPs, Test Plans, Implementation Plans, Training Modules, Reports and Project Narratives. The position requires high level skills in Layers 1,2,3 inter-dependences and Transport proficiency.

The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.

The Main Responsibilities

•   Serve as the first level of escalation to NOC personnel on network issues.
•   Serves as technical POC and Lead for IP network devices configurations, and Test & Turn-Up of network nodes and devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
•   Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
•   Provide technical guidance, direction, and training to junior technicians on IP technology
•   Provide technical input to operational documentations and SOP for IP and NM discipline supporting the NOC
•   Create SOP and MOP technical operational documentation for Transport discipline supporting the NOC. Create project Implementation Plans, Test Plans and Request For Change documents.
•   Create and maintain IP Network design Diagrams, IP schemes, and other supporting documentation. Review and provide feedback or updates to network as-built, Engineering Development Plans (EDP), and configuration management drawings
•   Responsible for all IP and network management applications associated with the IP platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment
•   Troubleshoot, identify, and resolve logical & physical network issues and identify problem trends and systemic issues before Tier III elevation
•   Provide training, technical guidance and direction as needed
•   Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment. The ITSE II interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
•   Serves as technical POC for Operation and Implementations Test & Turn-Up projects involving network management and IP network devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
•   Write Test & Turn-up (TTU) & Method of Procedure (MOP) for subtending devices
•   Implement IP network device TTU projects which does require after hours onsite support
•   Administration of SolarWinds for monitoring, STIG compliancy checks, and firmware upgrades
•   On-call support of 24x7 network operations
•   15% travel can be expected

What We Look For in a Candidate

•   This position requires a Top Secret/SCI clearance
•   Individual is required commitment to keep up with the high demand of the position
•   Firm knowledge of IP technology.
•   Demonstrates a high-level of proficiency in IP technical discipline. Able to operate and accomplish technical task with minimum guidance. Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
•   Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar, SNMP managers is required.
•   ITSE II is expected to have working knowledge for layer 2, 3, and 4 data networking.
•   Bachelor’s degree or equivalent experience in an Information Technology field and at least six years of experience in a network management environment
•   Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.
•   JNCIA or CCNA certification is required; working to progress for completion of CCNP certification or equivalent.
•   Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$150,364 - $180,152 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342159

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead IT Systems Engineer - Public Sector (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

•The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
•Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation and approvals of tools and technologies to improve efficiencies, reduce costs, and increase customer satisfaction.
•Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud and Amazon Web Services.
•Deploy, configure, and administer systems in Google Cloud and Amazon Web Services.
•Support and troubleshoot Kubernetes clusters and containers.
•Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production.
•Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
•Install new/rebuild existing systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Experienced with automation tools such as Ansible, Puppet, or Chef
•Gather and analyze metrics and customer feedback to formulate system requirements.
•Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
•Develop and execute test plans and procedures based upon system security and functional requirements.
•Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems.
•Familiar with Unix Scripting language like Ruby, Perl or advanced KSH scripting.
•Operational knowledge of system products like VMware vSphere ESXi, Virtual Center, Elasticsearch, Postgres, Google Cloud, and Amazon Web Services.
•Supports due diligence activities including site surveys, design, design review, bill of materials creation, statement of work creation, vendor negotiation and coordination, proposal generation, and proposal delivery.
•Maintain existing applications by fixing, upgrading, and adding functionality as needed.
•Quickly develop new applications as the need arises. These applications should follow appropriate best practices.
•Assess existing applications for deficiencies such as slow performance and use of deprecated dependencies and come up with a plan for resolving.
•Keep existing applications current with the version of the programming language and releases.
•Perform application testing to ensure that new features work or that fixes have not caused any regressions.
•Mentor teammates by helping them learn new technologies where needed.
•Provide rapid operational support, troubleshooting, and resolution to production equipment.

What We Look For in a Candidate

•5+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting.
•3+ years of Kubernetes experience to include developing helm charts and deploying applications on Kubernetes.
•3+ years with Google Cloud Platform or Amazon Web Services
•5+ years with Elasticsearch experience to include indexing, clustering, managing, and troubleshooting.
•5+ years with automation in Ansible, Puppet, or Chef.
•Knowledge and experience should include computer network operations, network access and protection techniques and technologies, security, encryption, and cross domain solutions
•Available 24/7 for Network Outages and Maintenance window work.
•Ability to work with coworkers and customers to troubleshoot technical problems
•Ability to travel
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341297

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Field Technician (NORTH BEND, WA, US, 98045)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Cable Tech is a self-motivated technician that takes responsibility for plant and customer needs. Will be required to be proactive for maintenance, and agile to changes and damages. Must have a strong ability to build relationships with customers and have strong communications skills.

Location and Schedule

This is a full time position located in North Bend, Wa. The typical schedule is Monday-Friday 8am-4:30pm. May include nights weekends, holidays, and on call rotation. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

•   Maintains/repairs and tests copper cable and/or fiber optic cable in an underground, aerial, or buried environment, maintains, expand, replace, and repair all plant facilities and subscriber apparatus required to provide service to customers. Troubleshoots problems that will require cable repair, cable maintenance, air pressure, splicing, faultfinding, etc.
•   Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations. Uses heavy-duty power equipment (e.g., compressors, pumps, blowers), hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters), in the construction and repair of outside plant facilities.
•   Performs testing and turn-up of subscriber lines, carrier plant, and/or fiber optic plant.
•   Locates and repairs air leaks in aerial, underground, and/or buried cable, Locates, joins, repairs, and rearranges cable and cable conductors in buildings and aerial or buried plant.
•   Initiates or performs cable cuts, transfer projects, and/or load balance cuts, and issues necessary cuts to prevent blocking.
•   Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS and DSL).
•   Connects wires, and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
•   Performs continuity and/or conformance testing, works with telecom color-coded wires and cables.
•   Reads and interprets customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
•   Receives service orders, worksheets, (detailed diagrams describing the nature and location of equipment to be installed or repaired) and repair tickets from supervisor or other designated employees and performs specified work.

What We Look For in a Candidate

Must possess a valid driver’s license, with a good driving record. May require CDL and DOT certification
Must have basic AC/DC knowledge.
Must have basic knowledge of subscriber carrier.
Must be knowledgeable in the efficient operation of test equipment used to verify cable faults.
Must have a basic ability to read cable plats and schematics.
Must know the telephone industry-standard color code and can splice aerial, buried and underground cable.
Must have the physical ability to climb utility poles using pole climbers. May require pole climbing certification.
Will climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Minimum of three (3) years of experience as a plant technician.
Must be able to work outside in all weather conditions.
Includes seeing, sitting, standing, hearing, walking, speaking, climbing, writing, lifting, carrying, driving, and being in attendance.

Compensation

Pay Ranges

Minimum hourly rate: $13.99
Maximum hourly rate: $36.32

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (see Cable Tech)

#LI-Onsite #LI-CS2

Requisition #: 342210

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Administrative Assistant II (Bellevue, WA, US, 98004)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

In this role, you will be the cornerstone of our vibrant office, ensuring the workplace runs smoothly and remains both professional and inviting for all visitors, staff, and senior leadership. Your role demands sophisticated multitasking, a high sense of discretion, and the ability to anticipate and fulfill the needs of stakeholders at every level, often simultaneously.

Location

This is a fully on-site position, Monday- Friday, located in Bellevue, Washington.

The Main Responsibilities

Serve as the first point of contact for all visitors, managing inquiries and directing guests appropriately, both in person and via video conferencing.
Implement and oversee office security protocols, including digital check-in systems, visitor badge management, access control compliance, and confidentiality standards.
Coordinate complex schedules and high-level meetings involving senior leadership, confidential briefings, and sensitive guest interactions.
Maintain reception and common areas to executive-ready standards, ensuring cleanliness, functionality, and compliance with health and safety regulations.
Manage employee and visitor access, including badge issuance, temporary credentials, and security system updates.
Own office parking logistics, including maintaining rosters, managing billing, and coordinating with internal partners.
Order, track, and replenish office and kitchen supplies, ensuring inventory aligns with employee and leadership needs.
Act as the primary point of contact for catering, vendor relationships, building management, deliveries, and construction coordination.
Schedule conference rooms and assist with logistics for meetings and events upon request.
Provide daily oversight of office readiness, including end-of-day cleanup of shared spaces.
Support executive assistants and visiting leaders, ensuring seamless onsite experiences for non-local teams.
Manage work orders and facility requests, including submitting, tracking, and closing maintenance tickets.
Maintain accurate digital logs of visitor records, incidents, and operational updates, ensuring confidentiality and compliance.
Support hybrid meetings and executive presentations, including technical setup and coordination.
Plan and execute onsite meetings and events, managing logistics, materials, and confidentiality requirements.
Monitor and prioritize communication across email and messaging platforms, ensuring responsiveness to time-sensitive and executive requests.
Identify and implement process improvements to enhance office efficiency and overall experience.
Lead cross-functional office initiatives, balancing competing priorities, timelines, and stakeholders.
Mediate and resolve workplace issues with professionalism, discretion, and strong interpersonal skills.
Contribute to strategic planning efforts by supporting leadership initiatives and operational goals.

What We Look For in a Candidate

Minimum 4 years’ experience in a customer-facing, administrative, or reception role within a complex, multi-stakeholder environment.
Exceptional verbal and written communication skills, including experience interfacing with senior executives.
Advanced proficiency with Microsoft 365 and digital communication tools (e.g., Teams, Zoom), as well as executive scheduling and visitor management systems.
Outstanding organizational skills and unwavering attention to detail, particularly when juggling multiple senior leaders’ needs.
Demonstrated ability to prioritize, multitask, and adapt in a fast-paced, ever-changing environment with high expectations from leadership.
Experience with advanced scheduling, confidential visitor management, and digital supply ordering systems tailored to executive preferences.
Highest standards of professionalism, discretion, and customer service orientation.
Ability to manage confidential and sensitive information with impeccable integrity.
Creative problem-solving skills and an eagerness to embrace new technologies and best practices.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342597

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (TILLAMOOK, OR, US, 97141)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities.

Location and Schedule

This is a full-time position located in Tillamook, OR. The schedule is Monday - Friday, 8am - 4:30pm

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.65
Maximum hourly rate: $35.82

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Customer SVC Tech)

#LI-CS2

#LI-Onsite

Requisition #: 341319

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Account Manager II- Regional Enterprise Expansion (ALBUQUERQUE, NM, US, 87109)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Location

This position is a hybrid role, requiring 2-3 days a week in our office located in Albuquerque.
Will require at least 25-50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: NM

Learn more about Lumen's:

#LI-Hybrid

Requisition #: 342130

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Manager Custom Networks Transformation (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Manager, Transformation Lead for Custom Networks is responsible for supporting strategic planning, governance, and execution across a portfolio of initiatives that improve operational performance, customer experience, and financial outcomes. This role partners with line leaders and initiative owners to establish a disciplined operating cadence, drive cross-functional alignment, and ensure initiatives are integrated into the broader operating roadmap while delivering measurable value.

The Main Responsibilities

Strategic Planning & Roadmap Integration

Support cross-functional teams through the full lifecycle of transformation initiatives, from idea intake and gating through execution, tracking, and value capture.
Maintain and refine the Custom Networks transformation roadmap in partnership with leadership, ensuring alignment to operating priorities, goals, metrics, and customer delivery outcomes.
Help ensure initiatives integrate into the broader operating roadmap and are clearly coordinated with deployment, engineering, permitting, project controls, and partner management functions.

Operating Cadence, Governance, and Execution Leverage

Coordinate the weekly transformation cadence, including leadership reviews, workstream sessions, and escalation paths; ensure the right participants attend and actions are tracked to closure.

Serve as a central coordinator for priorities across multiple workstreams, maintaining visibility into what is active, what is next, what is blocked, and where leadership decisions are needed.
Apply governance practices that strengthen accountability, transparency, and consistent reporting across the organization.

Tracking, Reporting, and Value Capture

Operate performance tracking mechanisms, including KPIs, milestone plans, cost/schedule health, risks/issues, and reporting routines to monitor initiative effectiveness and delivery health.
Manage gating workflows with stakeholder inputs and approvals to ensure readiness, impacts, dependencies, and decisions are understood before initiatives move forward.
Partner with Finance and other stakeholders to support benefits tracking and ensure operational improvements are connected to measurable outcomes such as cost reduction, productivity, cycle time, and customer experience.

Technology Enablement & Automation (where applicable)

Identify opportunities to leverage automation and technology solutions, including process automation and AI-enabled approaches, to reduce operational friction and improve customer and employee experience.
Partner with IT, tool owners, and product teams to document requirements, support solution adoption, and enable scalable process improvements.

Stakeholder Leadership & Change Enablement

Build and maintain strong relationships with internal stakeholders and cross-functional leaders; foster collaboration and remove barriers to execution.

Act as a trusted partner to initiative owners and sponsors by strengthening plans, clarifying actions, identifying risks, and helping move work forward through effective governance.
Support a structured approach to organizational change and adoption, reinforcing disciplined execution, transparency, and continuous improvement.

Risk Assessment & Mitigation

Identify delivery, financial, process, tooling, and adoption risks; coordinate mitigation plans and escalate issues with clear options and recommended next steps.

What We Look For in a Candidate

Required

Bachelor’s degree or equivalent experience.
8+ years relevant experience in program/project management, business operations, transformation, governance, or related disciplines.
Demonstrated ability to drive cross-functional execution through governance, operating cadence, action tracking, and stakeholder coordination.
Strong communication, organization, problem-solving, and influence skills with the ability to engage senior leaders and cross-functional partners.
Experience developing clear executive-ready materials, status updates, action logs, and performance reporting.

Preferred

Agile/Lean-Agile, scaled delivery, and change management experience.
Experience with automation, process improvement, and/or technology-enabled transformation.
Familiarity with enterprise tool implementation impacts and cross-org integration

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342740

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - East Syracuse, NY (EAST SYRACUSE, NY, US, 13057)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: NY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342100

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (MINNEAPOLIS, MN, US, 55410)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a fulltime position located in Minneapolis, MN. Typically Monday through Friday : 8AM - 4:30PM, and also includes a Saturday rotation. May also include nights, weekends, and holidays.

The Main Responsibilities

• Install, splice, and test fiber optic and copper cables for projects, maintenance, and emergency repairs.
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
Depending on the location, pole climbing certification may be required.

Compensation

Pay Ranges

Minimum hourly rate: $16.30
Maximum hourly rate: $43.09

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

#LI-Onsite #LI-CS2

Requisition #: 342089

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Required: Active TS/SCI with ability to sit for a Poly.  Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.
 
Additional Preferred Qualifications
Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341792

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Planning Engineer (Remote, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Expansion/Market Planner Scope

Lumen is seeking a Senior Planning Engineer to join the Expansion Planning team. The role will focus on Expansion/Market Planning, development of collaborative planning solutions to improve network efficiencies, driving revenue growth, including detailed service delivery plans with physical and network layer designs, maps, diagrams, and cost estimates. 

 The Senior Planning Engineers will drive operational excellence in partnership with internal stakeholders, vendors, and peers to foster continuous improvement while exemplifying Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect. 

The Main Responsibilities

Partner with the Account Team and Solutions Engineers to develop efficient architecture solutions for new customer deals and network expense recovery. 
Develop collaborative planning solutions to aid in the long-term growth of the company from a network advancement and revenue perspective. 
Improve network efficiencies by addressing latency, owned vs leased assets, and deployment of new technology.

Drive revenue growth by identifying new near net assets in high revenue growth areas and expansion markets. 
Create detailed plans providing service delivery solutions to customer or data center locations, including physical and network layer plans, maps, diagrams, and cost estimates. 
Provide support through the implementation stages by performing capital budget/variance management and network design reviews.

What We Look For in a Candidate

Bachelor's degree or equivalent education and 6+ years of relevant experience

4+ years of related experience with a Master's degree

Strong Microsoft Excel skills for data analysis and reporting with demonstrated proficiency in VLOOKUPs and pivot tables

Proficiency in utilizing internal mapping tools for map-based design tasks

Effective collaboration and communication skills with ability to delegate to internal project stakeholders and third-party vendor partners

Preferred Qualifications

Experience with and foundational understanding of internal mapping tools like ArcGIS or comparable for designing within detailed maps and diagrams to depict design plan initiatives

Project Management or Lean Six Sigma certification or demonstrated experience driving process improvement utilizing such methodologies

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 341760

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (BROOKLYN CENTER, MN, US, 55430)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full time position located within the Brooklyn Center, MN and surrounding areas. Work reporting location may be available at most locations within the West metro area. The typical schedule is 7:30am-4:00pm, Monday through Friday, with regular mandatory overtime and the possibility of emergency weekend work as well as nights, weekends, and holidays.

The Main Responsibilities

• Install, splice, and test copper cables for projects, maintenance, and emergency repairs.
• Perform continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd).
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Drive company-provided vehicle, requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Preferred

Experience with copper splicing and main cable repair

Compensation

Supplemental Pay (see Network Technician.)

#LI-Onsite #LI-CS2

Requisition #: 342319

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Technician I - CORDOVA, TN (CORDOVA, TN, US, 38016)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: TN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342693

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

SR SOFTWARE DEVELOPER (Python, AI & Cloud) (MADRID, ES, 28045)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

We are seeking an experienced Senior Software Engineer (Python, AI & Cloud) to join our growing team. In this pivotal role, you will be instrumental in designing, developing, and deploying highly scalable and resilient AI solutions and AI Agents within our cloud-native environment.

You will join an international team collaborating closely with colleagues in the United States, requiring regular overlap with US time zones (working hours extending at least until 6:00 PM local time). This is a hybrid position based in Madrid, with an expectation to work from the office approximately two days per week.

The Main Responsibilities

Design, development, and implementation of complex software systems using Python, ensuring high performance, scalability, and reliability in a cloud environment.

Develop robust AI Agents, APIs, microservices, and RAG pipelines to support various applications and services.

Collaborate closely with business partners, architects, and other engineering teams to define technical requirements and deliver innovative solutions.

Drive technical excellence, promoting clean code, test-driven development, and continuous integration/continuous deployment (CI/CD) practices.

Stay abreast of emerging technologies and industry trends, particularly in cloud computing, Python, DevOps, and AI, and advocate for their adoption where appropriate.

Troubleshoot and resolve complex technical issues, ensuring the stability and availability of our production systems.

What We Look For in a Candidate

Bachelor's or master's degree in computer science, Software Engineering, or a related technical field.
7+ years of professional software development experience, with at least 3 years in a senior engineer capacity at a large technology company.
Deep expertise in Python using Fast API is mandatory, with a proven track record of building and deploying production-grade applications.
Extensive experience with cloud platforms (AWS, Azure, or GCP) is required, containerization (Docker, Kubernetes), databases (relational and NoSQL), and messaging queues.
Strong understanding of software engineering best practices, including design patterns, and secure coding principles.
Excellent problem-solving skills, with the ability to analyze complex technical challenges and propose effective solutions.
Strong communication and interpersonal skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.

Preferred Qualifications: 

Well versed with context and prompt engineering techniques
Experience using any vector database like Pinecone / Azure AI Search for AI development.
Experience with multi agentic framework like Pydantic AI / Crew AI / Cloud centric frameworks like Microsoft Agent framework, or AWS agent core for agentic development
Well versed with agentic protocols like A2A, MCP to drive agentic development
Experience with distributed systems and microservices architectures.
Familiarity with agile development methodologies.

What to Expect Next

Requisition #: 342306

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Lead Project Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Project Manager is the primary single point of contact for large-scale deployments with significant complexity, unique requirements or that qualify as a “Special”. Responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet customer needs & is engaged according to PMO criteria and AI implementation.

The Main Responsibilities

Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers throughout their lifecycle
Accountable for timely OSP project completion and delivery.
Analyzes work plans and schedules and develops project progress and status reports (including executive status updates)
Responsible for resource requirements/allocation.
Coordinate and facilitate project meetings.
Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.
Acts as project team leader & accountable for successful overall project completion
Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. Associated with complex projects.
Ensure adherence to project related policies and processes
Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues
Employs judgment to make business decisions about things that will impact the project, customer or company and has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.
Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer requirements.
Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.
Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.
Understands project goals and objectives as it relates to customer’s business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.
Acts as mentor and team leader to other teammates

What We Look For in a Candidate

Minimum:

Bachelor’s Degree and/or 5+ years of related experience
Implementation experience with multiple of the following technologies: OSP, AI, DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.

Preferred:

Implementation experience with more than one of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki, etc.
Experience leading multiple complex projects in the technology industry
Project Management Professional or PRINCE2 Certification
6+ years in project management experience

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342553

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (SAN ANTONIO, TX, US, 78216)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess a current security clearance TS/SCI.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges

$81,206 - $108,273 in these states: TX

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342468

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Kansas City, MO (KANSAS CITY, MO, US, 64108)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: MO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341991

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Operations Technician II (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Operations Technician II will provide services for Professional Services Control Center (PSCC) customers. The ideal candidate will possess strong technical skills, capable of working on complex assignments related to network systems troubleshooting, isolation, and maintenance activities.

Location and Schedule

Location:
This position supports a remote work environment; however, candidates must reside within the United States and be able to work scheduled shifts that support a 24/7 operational organization.

Schedule:
This role provides support for a 24/7 operation. While schedules may vary based on business needs, the primary working hours for this position will be swing and mid shifts, including evenings, nights, weekends, and holidays as required. Flexibility to support other shifts and participate in on-call or coverage rotations may be necessary.

The Main Responsibilities

Supports Network Operations Center and Repair activities for PSCC customers
Resolves complex network problems involving network hardware, fiber, colo space and power
Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system.

What We Look For in a Candidate

Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver)
Experience supporting Dark Fiber and Wave products Alarm Monitoring Systems (i.e. RFM, Solarwinds)
Associate degree or equivalent education and relevant experience Minimum 3+ yrs related experience in specific area or equivalent
May require technical certification.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$49,674 - $66,300 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$52,212 - $69,615 in these states: CO HI MI MN NC NH NV OR RI
$54,698 - $72,930 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342397

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Network Planning (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Manager, Network Planning is responsible for leading a team of planners focused on executing network capacity and infrastructure plans that support business demand, operational performance, and capital efficiency.

This role translates defined planning strategies and demand inputs into executable work plans, ensuring alignment across Engineering, Operations, and Program Management. The Manager is accountable for team delivery, quality of outputs, and maintaining alignment with organizational priorities.

In addition to execution leadership, this role leverages data, analytics, and AI-enabled tools to improve planning efficiency, generate insights, and translate complex network topics into clear, executive-level narratives that support decision-making.

The ideal candidate is a strong people leader with experience in network planning or engineering who can drive execution, manage competing priorities, and deliver both operational results and business-facing insights.

What You'll Do

Lead and Manage Planning Execution

Manage a team of network planners responsible for day-to-day planning deliverables
Assign and prioritize workload to ensure timely and accurate execution of planning activities
Monitor team performance, output quality, and adherence to timelines and standards
Ensure team alignment to defined planning processes, guidelines, and priorities

Drive Capacity Planning and Network Execution

Oversee execution of network capacity plans, including augments, expansions, and optimization efforts
Ensure effective day-to-day management of capacity, headroom, and demand fulfillment
Support execution of adds, changes, disconnects, and network improvements

Translate Demand into Actionable Plans

Convert demand inputs (from sales, product, and strategic planning teams) into actionable work plans
Ensure accurate scoping, feasibility validation, and readiness for downstream execution
Provide input into capital planning processes through cost estimates and planning data

Leverage Data, Analytics, and AI

Utilize data analytics, forecasting models, and AI-enabled tools to improve planning accuracy and efficiency
Automate reporting, identify patterns, and surface insights to proactively manage capacity and demand
Drive adoption of AI tools to reduce manual effort, enhance decision-making, and improve visibility into network performance
Use data-driven insights to identify risks, constraints, and optimization opportunities

Develop Executive-Level Narratives and Communications

Translate complex network planning data into clear, concise executive-level narratives
Develop summaries, presentations, and talking points that communicate network health, risks, and investment needs
Support leadership reviews by synthesizing data into actionable insights and recommendations
Ensure messaging is tailored to different audiences (e.g., executive leadership, field operations, cross-functional partners)

Coordinate with Cross-Functional Teams

Partner with Engineering, Field Operations, and Program Management to ensure plans are executable
Track progress of planning-driven work and escalate issues as needed
Ensure alignment between planning outputs and downstream delivery expectations

Use Data to Drive Performance

Leverage reporting tools to track workload, capacity, and execution performance
Identify bottlenecks, risks, and inefficiencies within planning workflows
Provide regular updates and performance insights to leadership

Support Process Improvement Initiatives

Identify opportunities to improve planning efficiency, accuracy, and cycle time
Support implementation of standardized processes, tools, and reporting methods
Drive adoption of best practices and continuous improvement across the team

Develop Talent and Build Capability

Provide coaching, feedback, and development opportunities to planners
Build both technical expertise and business acumen across the team
Foster a culture of accountability, continuous improvement, and collaboration

What We Look For in a Candidate

Required Qualifications

Bachelor’s degree in engineering, Telecommunications, Business, or related field (or equivalent experience)
5+ years of experience in network planning, engineering, or telecommunications operations
3+ years of people leadership or team management experience
Strong analytical and problem-solving skills
Experience working with capacity planning, network design, or infrastructure delivery
Demonstrated ability to manage competing priorities and deliver results in a fast-paced environment

Preferred Qualifications

Experience in a planning or operations environment supporting transport, IP, fiber, or access networks
Familiarity with planning systems, network inventory tools, and data visualization platforms
Experience leveraging AI tools (e.g., Copilot, automation platforms, advanced analytics) to improve workflows and reporting
Experience developing executive presentations, summaries, or business narratives
Strong communication skills with the ability to translate technical content into business-focused messaging

Key Characteristics of Success

Execution-focused with strong attention to detail and delivery accountability
Effective team leader with a focus on coaching and performance management
Able to manage defined scope with limited guidance while escalating appropriately
Comfortable operating within established strategy and translating it into execution
Strong communicator capable of converting data into clear, actionable insights

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342447

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (BELLEVUE, WA, US, 98007)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full-time position located in Bellevue, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

#LI-Onsite #LI-CS2

Requisition #: 342220

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Technical Project Manager TS/SCI w/ Poly-Public Sector (HERNDON, VA, US, 20171)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Sr. Technical Project Manager is the single point of contact for non-routine to moderately complex installation projects for communication networks. The position reports to the Manager Federal Programs and is an integral part of the Government Programs Project Management Office (GPPMO). The Sr. Technical Project Manager works with a team of Technical Project Managers and Coordinator Technical Projects staff and is accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall project completion. The position will also be responsible for the tracking of US government accountable property, via both electronic tracking and visits to sites to confirm location of the materials. The role will require the submission of reports to the customer, along with weekly and monthly status updates to teh customer on accountable metrics. The candidate will be the identified as the Responsibility Officer for the program with the customer.

The Main Responsibilities

Coordinate activities in support of program managers and teams that support the design, installation and maintenance of services
Track and monitor projects from initiation through completion
Prepare deliverables (e.g., status reports to Government, order information, open issues) - Responsible for inventory and tracking of accountable property items for reporting
Analyze contracts, product and service descriptions, and network technical requirements to identify parameters required to initiate service order processing and project implementation
Work directly with Government representatives, engineers and program manager to develop scope of work, timeline, communication plan and all pertinent aspect of comprehensive project management
Ensure Government commitments and expectations, and project deliverable requirements are met
Promote project management and industry best practices to enhance project success and customer satisfaction
Direct on-time implementation of products and evaluate and maintain progress
Manage resources and processes, and resolve issues to ensure timely delivery
Control installation activities through scope verification, changes, and performance measurements
Monitor progress to ensure critical project targets are met
Identify and anticipate failures and delays based on lessons learned and previous experience
Engage appropriate resources to troubleshoot and isolate problems, and develop new procedures if required
Make recommendations to improve efficiency (schedule and cost)
Evaluate performance measures and direct corrective actions
Develop solutions to meet project milestones
Recognize risks and implement corrective actions to ensure compliance with customer service and contractual expectations
Notify the Customer of work completion and obtain acceptance of final deliverables, services, and products provided
Ensure final documents are complete and delivered as required by the contract
Solicit feedback from customer to determine customer satisfaction (perception of service quality and effectiveness)
Review and update forecast budgets for program and project related activities
Manage program and project related invoices
Prepare quotes based on pre-established or contract rates
Ensure services are completed and billed according to contractual obligations
Conduct review for completeness and accuracy of services provided and charges listed
Reviews management document deliverables for clarity and completeness
Understanding of communications products and services, Government contracting and Federal Acquisition Regulations (FAR), and contract terms and conditions required
Proficiency using Microsoft Office applications (Excel, Word, Outlook, SharePoint, Project and PowerPoint) required
Good communication, organizational, and problem solving skills
Good analytical and inductive reasoning skills (ability to develop solutions and recommendations)
Work in a team environment
Some travel may be required

What We Look For in a Candidate

Minimum Qualifications

Bachelor’s degree or equivalent experience in project management, technical management, business management, communications, engineering, or related discipline
Minimum two years of experience; or minimum five years of professional work experience
General experience includes: customer service, project management, network service, and provisioning
US Citizenship required
Candidiate must have hold a clearance with the US Government, at the Top Secret/SCI level, with an active Polygraph.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 340915

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Monetization Analyst (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

You will serve as a senior individual contributor responsible for shaping pricing and monetization strategy across cloud-based, AI-enabled, and digital product portfolios. Operating at a consulting level, this role applies broad technical and business expertise to develop scalable monetization frameworks, guide complex pricing decisions, and influence cross-functional strategy. You will lead advanced analytics, financial modeling, and strategic recommendations that inform executive decision-making and support value-driven growth.

The Main Responsibilities

- Lead the development of complex pricing strategies for cloud, AI, and platform-based products, including consumption, subscription, tiered, token-based, and hybrid models.
- Design and evolve monetization frameworks that align pricing architecture to usage, value realization, customer outcomes, and long-term business strategy.
- Identify, evaluate, and guide new revenue opportunities tied to AI-enabled capabilities, data services, APIs, cloud ecosystems, and partner-driven models.
- Serve as a recognized subject-matter expert in cloud and AI monetization, advising stakeholders on best practices, tradeoffs, risks, and scalable commercialization approaches.
- Build, own, and refine complex pricing and business models for consumption-based, subscription, platform, and outcome-based offerings.
- Evaluate unit economics, including customer acquisition cost, lifetime value, margin profile, usage behavior, and scalability of cloud-native and AI-enabled offerings.
- Apply advanced analytics, market benchmarks, and scenario modeling to guide pricing decisions, investment tradeoffs, and future product monetization opportunities.
- Partner with product, engineering, finance, sales, marketing, and go-to-market leaders to align pricing strategy with product architecture, customer value, and delivery models.
- Translate complex technical capabilities, including AI models, APIs, cloud infrastructure, data services, and marketplace integrations, into commercially viable monetization constructs.
- Influence roadmap decisions, investment priorities, and governance discussions through data-driven insights, market intelligence, and executive-ready recommendations.
- Deliver executive-ready insights, business cases, and strategic recommendations that clearly connect pricing decisions to financial impact, customer value, and growth objectives.
- Present monetization strategies, financial scenarios, and decision points for cloud and AI offerings to senior leadership and governance forums.
- Clearly articulate pricing tradeoffs, risks, assumptions, and recommendations to support alignment across technical, financial, and commercial stakeholders.

What We Look For in a Candidate

- Bachelor’s degree in Finance, Economics, Data Analytics, Computer Science, Business, or a related field, or equivalent education and experience; advanced degree preferred.
- 6+ years of related experience in pricing, monetization strategy, financial analysis, product analytics, cloud economics, or commercial strategy
- Significant experience developing pricing or monetization strategies for cloud platforms, SaaS models, AI-enabled products, APIs, or digital ecosystems.
- Deep understanding of consumption-based pricing, usage metering, API monetization, value-based pricing, and customer segmentation.
- Advanced proficiency with financial modeling, SQL, Python, BI tools, and analytics methods used to evaluate pricing performance, unit economics, and market opportunities.
- Strong executive communication, storytelling, and stakeholder management skills, with the ability to influence decisions across senior technical, financial, and commercial audiences.
- Ability to quickly ramp into senior leadership-level pricing initiatives, understand strategic priorities, and contribute immediately to high-impact workstreams with limited onboarding.

Preferred
- Experience with cloud ecosystems, including hyperscalers, marketplaces, ISVs, platform integrations, and partner-led commercialization models.
- Familiarity with AI/ML concepts, data monetization strategies, cloud infrastructure economics, and emerging digital business models.
- Experience guiding complex initiatives in large, matrixed organizations and influencing without direct authority.
- Telecommunications, enterprise technology, cloud, SaaS, or B2B platform pricing experience.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342668

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Planning Engineer - Tactical Core Planning (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Planning Engineer is responsible for forecasting, planning, and engineering capacity solutions across Lumen's core transport network. This role ensures network readiness through proactive headroom management, DWDM network augmentation, and execution of capacity expansion projects to support customer and business growth.

The Main Responsibilities

Forecast network growth and identify capacity constraints.
Develop and execute DWDM network augmentation and bandwidth relief plans.
Create and manage NetBuilds, Statements of Work, and implementation requirements.
Maintain network headroom and support capacity jeopardy mitigation efforts.
Coordinate with Engineering, OSP, Operations, Supply Chain, PMO, and implementation teams to deliver network expansions.
Analyze network performance, provide forecasting and reporting, and support capital planning activities.
Drive process improvements, automation, and operational efficiencies within Network Planning.

What We Look For in a Candidate

Bachelor's degree or equivalent experience.
6+ years of network planning, telecommunications, or transport engineering experience.
Strong knowledge of DWDM networks, optical transport technologies, and capacity planning.
Experience managing complex infrastructure projects and cross-functional initiatives.
Strong analytical, communication, and problem-solving skills.

Preferred Qualifications

Experience with Ciena, Infinera, or Nokia optical platforms.
Knowledge of fiber characterization and transport network design.
Experience with headroom management, RapidRoute, Core Waves, DCE, or large-scale network expansion programs.
Prior Lumen planning or transport engineering experience preferred.

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342294

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Captain - Helicopter - Grand Junction, CO (GRAND JUNCTION, CO, US, 81501)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Pilot in Command (PIC) is accountable to the Chief Pilot for the safe conduct of assigned flights. The primary responsibility of a PIC is to provide for the safe operation of his/her assigned aircraft and crew. The PIC is the final authority on all matters concerning the safety of his/her assigned aircraft and its operation.

Location

Work Location: Grand Junction, CO

The Main Responsibilities

The accountabilities and duties of the position include:
a. Flight planning, including checking weather, all applicable NOTAMs, determining aircraft weight and balance, fuel, oil, and survival equipment requirements.
b. Ensuring that the aircraft is airworthy, duly registered and that the documentation specified in section 4.1.2 are on board the aircraft.
c. Ensuring an aircraft pre flight inspection is completed before each departure, to include adequate fuel/oil for the flight and that all aircraft system databases are current and updating them if necessary.
d. Ensuring the passengers are briefed in accordance with the requirements specified in section 5.27.1.
e. Operating the aircraft in accordance with operator procedures and aircraft limitations.
f. Ensuring compliance with applicable laws and this Flight Operations Manual and other manuals as appropriate.
g. Completing all post flight duties, including notification to the company of any deviation from the planned itinerary or overnight location.
h. Recording flight times and aircraft defects.
i. Communicating with the Director of Maintenance as necessary regarding any aircraft defects.
j. Maintaining current required licenses and certificates to comply with Company and FAA requirements.
k. Attending regularly scheduled ground, flight, and simulator training, maintaining flight proficiency and knowledge of flight operations, regulations, the AIM, and aircraft systems.
l. Full participation in the department safety management system and on the safety committee as needed (refer to section 3).
m. Knowledge of the use of SATCOM phone and Spidertracks.
The Chief Pilot may assign pilots additional duties. The qualifications required to act as PIC are specified in Chapter 8.

What We Look For in a Candidate

8. Qualifications and Training
At the completion of initial and recurrent aircraft type flight training, pilots will be certified as proficient by one of the following:
a. An examiner in the flight training school that the Aviation Department has contracted with to provide pilot aircraft type simulator flight training; or
b. A civil aviation examiner approved by the Federal Aviation Administration.
The Pilot Proficiency Check used by the flight training school shall be used to record the results of training to proficiency. Training records may be retained by the Training Provider.
8.1.3 Training Required for All Department Members
Pilots, Managers, Maintenance Personnel, and the Aviation Coordinators are required to complete the following training, in addition to the training listed in sections 8.3 through 8.6:
a. SMS training (*) for personnel specific to their role,
b. For personnel with an assigned role in the ERP: training specific to their role,
c. Corporate Aviation Security training (*),
d. Initial and recurrent Fatigue Management training as appropriate to the role.
NOTE: Items above marked with (*) may include both general training from a Training Provider and training on Company specific policies and procedures.
8.2 Flight Crew Hiring Requirements
Pilot in Command (PIC)
A minimum of 2,000 hours of helicopter certified total flight time. This should include:
• 1,000 turbine
• 1,000 PIC time
• 50 hours of total actual or simulated instrument flying experience
Should have experience operating helicopters in mountainous terrain and external load operations.
• Commercial Helicopter Instrument
• Second Class FAA Medical Certificate
8.2.1 Waiver for Pilot Employment
The minimum requirements of section 8.2 can be waived only with the consent of the EVP. In this event, the applicant will be required to satisfactorily complete an actual flight check or simulator training to determine his/her aptitude and skill level.
8.3 Flight Crew Qualifications
8.3.1 Flight Crew Training
As well as holding current licenses and medical certificates, flight crewmembers must have successfully completed the training programs and competency checks as prescribed in this chapter. That training shall include:
a. Initial and recurrent training in:
-Responsible for coordinating and performing precision Part 133 external load operations in high mountainous terrain.
-Minimum 100 hours of external load operations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$138,844 - $185,124 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342054

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN II - PUB SEC (DALLAS, TX, US, 75287)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Develop and follow a MOP and anticipate problems, and proactively take corrective action.
Trouble ticket generation and response; customer interface and escalations.
Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
Respond to customer inquiries in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

Ability to effectively communicate with peers and customers
Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
Must have experience with application-level firewalls (proxies)
Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Preferred Qualifications:

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
Familiar with Network Monitoring tools.
Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Compensation

Location Based Pay Ranges

$63,954 - $85,272 in these states: TX

Learn more about Lumen's:

#LI-Onsite

What to Expect Next

Requisition #: 342766

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Monetization Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen is building its cloud marketplace presence, and we're hiring a Sr Lead Monetization Manager to own the strategy and end-to-end execution for landing Lumen products in hyperscaler and SaaS/ISV marketplaces.

This is a high-impact, build-it role. You will define what we sell, how we price, how we paper deals, and how we operationalize the motion. This roll will partner closely with Product, Legal, Sales, and Finance. A real-world example of what success looks like: a customer wants to use their Cloud Consumption commitment with a hyperscaler to purchase a Lumen product through that hyperscaler Marketplace. This could be a public offer, a private custom offer, or a motion you have built that moves the customer end to end. Building the process and flow so that there is maximum flexibility from listing, pricing, T&Cs, order flow, fulfillment, and billing reconciliation – to make it a repeatable play and drive customer efficiency.

The Main Responsibilities

Marketplace Strategy
- Define Lumen's go-to-market strategy across Azure, AWS, GCP, and SaaS/ISV marketplaces
- Identify which Lumen products to list, in what form (transactable, private offer, BYOL, consumption-based), and prioritize based on customer demand and partner economics
- Build the business case and roadmap for each marketplace, in partnership with Product and AGT
Commercial & Pricing Constructs
- Design marketplace-specific pricing models, packaging, and private-offer constructs that work for both Lumen and the partner's commit programs (MACC, EDP, Google Commit)
- Partner with Legal to develop marketplace T&Cs, EULAs, and private-offer templates that scale
End-to-End Operating Motion
- Stand up the operational mechanics: listing process, private offer creation, order papering, fulfillment handoff, billing reconciliation, and revenue recognition
- Build the playbook so Sales, Deal Desk, and Pricing Ops can execute repeatably without one-off escalations
- Own the partner relationship for marketplace operations at MSFT, AWS, and GCP
Cross-Functional Leadership
- Drive alignment across Product (what to list), Legal (how to paper), Sales (how to motion), Finance (how to recognize), and Pricing Ops (how to execute)
Year-One Success Looks Like
- A repeatable, end-to-end marketplace motion is live across at least one hyperscaler — from listing through MACC/EDP consumption to billing
- A prioritized set of Lumen products is listed with private-offer T&Cs papered and ready to transact
- A documented playbook the broader org can execute against

What We Look For in a Candidate

Required
- 5–7 years of experience in cloud marketplace monetization, partner GTM, or commercial strategy at a hyperscaler, ISV, or SaaS company
- Hands-on experience with at least one major marketplace (Azure, AWS, or GCP) — listing products, structuring private offers, and navigating commit programs (MACC, EDP)
- Strong commercial instincts: pricing, packaging, and deal construct design
- Track record of working closely with Legal on commercial T&Cs and order papering
- Operational mindset — comfortable building processes from zero, not just strategy decks
- Excellent cross-functional partnering skills (Product, Legal, Sales, Finance)
Nice to Have
- Direct experience with Microsoft MACC private offers, AWS Private Marketplace, or GCP Private Offers
- Background in networking, connectivity, or infrastructure products
- Experience with SaaS/ISV marketplaces (AppExchange, ServiceNow Store, Snowflake Marketplace)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342746

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (SEATTLE, WA, US, 98134)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full-time position located in Seattle, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

Pay Ranges

Minimum hourly rate: $15.77
Maximum hourly rate: $41.87

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

#LI-Onsite #LI-CS2

Requisition #: 342217

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Lead Product Manager, Outbound (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

At Lumen, we are reimagining how businesses connect, innovate, and grow in an increasingly digital world. As a Senior Lead Product Manager on our Outbound Product team, you will play a critical role in shaping the future of our next-generation technology solutions by turning strategic vision into market impact.

This role combines the disciplines of product management and program leadership, making it ideal for a product professional who thrives at the intersection of strategy, execution, analytics, and commercialization. You will drive complex initiatives that accelerate product adoption, strengthen strategic partnerships, and create differentiated customer value.

Working across Product, Engineering, Sales, Marketing, Operations, and external technology ecosystems, you will bring together diverse teams to solve challenging business problems, deliver innovative solutions, and help customers realize the full value of digital transformation. This is a highly visible leadership role that offers the opportunity to influence product strategy, shape go-to-market execution and contribute directly to Lumen's growth and innovation agenda.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Product Strategy & Execution

Drive the execution and commercialization of strategic product initiatives aligned to business objectives and customer needs.
Partner with Product and Engineering teams to influence roadmap priorities and deliver measurable business outcomes.

Cross-Functional Leadership

Lead complex, enterprise-wide initiatives across Product, Engineering, Sales, Marketing, Operations, and partner organizations.
Build alignment among stakeholders and drive execution in a highly matrixed environment.

Go-to-Market & Commercialization

Partner with Sales and Marketing to develop launch strategies, sales enablement materials, and customer-facing value propositions.
Support product launches, customer engagements, pilot programs, and adoption initiatives.

Data-Driven Decision Making

Utilize market insights, analytics, and customer feedback to identify growth opportunities and optimize product performance.
Define and monitor key performance indicators related to adoption, revenue growth, and customer value.

Innovation & Ecosystem Partnerships

Engage with technology partners, cloud providers, and industry stakeholders to identify emerging trends and new business opportunities.
Help shape innovative solutions that strengthen Lumen's market position and support customers' digital transformation journeys

What We Look For in a Candidate

Required Qualifications

Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field, or equivalent experience.
8+ years of experience in product management, product development, program management, or technology leadership roles.
Proven success leading complex cross-functional initiatives in large, matrixed organizations.
Demonstrated ability to translate strategy into measurable business results.
Experience partnering with Product, Engineering, Sales, Marketing, and Operations teams.
Strong analytical skills with experience using data to drive decisions and business outcomes.
Exceptional communication, influencing, and stakeholder management skills.
Ability to thrive in fast-paced environments where innovation, agility, and execution are critical.

Preferred Qualifications

PMP certification or equivalent program management experience.
Experience with cloud, AI, networking, digital infrastructure, telecommunications, or enterprise technology solutions.
Exposure to hyperscalers and emerging technology ecosystems.
Experience working with analytics platforms such as Databricks, Palantir, or comparable data environments.
Background supporting product launches, strategic partnerships, and commercialization efforts.
Experience leveraging market intelligence, competitive analysis, and industry research to shape business strategy.
Demonstrated ability to balance strategic thinking with hands-on execution.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 342775

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II - Regional Enterprise- Expansion (WORKS FROM HOME, CA, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As an Account Manager II, Regional Enterprise Expansion, you will grow revenue within established enterprise customer relationships across Southern California. This role is focused on expansion inside existing accounts, including new products, services, use cases, and business outcomes that help customers see what is possible with Lumen.

This is a strong fit for a proactive, creative seller who can create interest through discovery, read the room, shape executive conversations, and help customers understand the value of solutions they may not have previously considered.

Success in this role requires disciplined execution, strong forecasting, clean pipeline management, cross functional partnership, and the ability to keep moving in a transforming business environment.

Location and Schedule

This position allows work from home in California, ideally in Southern California.
The role requires regular customer facing activity in market, including customer meetings, premise visits, networking, partner engagement, and industry events.
Candidates should expect approximately 25 to 50 percent of their time to involve sales activities outside the home office, depending on customer and territory needs.

The Main Responsibilities

Develop Regional Enterprise expansion opportunities within assigned Southern California accounts by uncovering new products, services, use cases, stakeholders, and business outcomes inside existing customer relationships.
Lead proactive discovery conversations that create customer interest, surface business needs, navigate objections, and move discussions from limited awareness to qualified opportunity.
Build and execute strategic account plans that strengthen customer relationships, increase executive engagement, grow revenue, and improve Lumen’s position with each customer.
Maintain accurate forecasting, strong customer relationship management hygiene, pipeline inspection discipline, account activity documentation, and consistent follow through so leadership has clear visibility with no surprises.
Orchestrate internal resources across Customer Success, Product, Marketing, Solutions and Technology experts, Sales Support, and Service Delivery to align Lumen capabilities to customer priorities.
Monitor customer trends, organizational changes, risks, and expansion signals; share timely recommendations with sales leadership and adapt quickly as business priorities evolve.

What We Look For in a Candidate

Required Qualifications

Bachelor’s degree or equivalent education and experience.
Five to seven or more years of enterprise technology sales experience, or equivalent experience demonstrating the ability to sell complex solutions, create customer interest, and manage business conversations with multiple stakeholders.
Experience using a solution based sales methodology in a consultative, complex, business to business sales process.
Strong communication, writing, and presentation skills with the ability to influence customers, navigate objections, and sell through close.
Ability to connect technology solutions to executive outcomes, customer priorities, commercial value, and measurable business impact while recognizing expansion signals inside existing accounts.
Accountability, adaptability, curiosity, growth mindset, and disciplined execution in a fast changing environment where priorities, solutions, and customer needs continue to evolve.

Preferred Qualifications

Experience using Salesforce.com or a similar customer relationship management platform to manage pipeline, forecasting, account activity, opportunity progression, and leadership reporting.
Demonstrated success meeting or exceeding quota in a high accountability sales environment.
Technology, telecom, cloud, networking, artificial intelligence, or related certifications, training, workshops, or continuous learning credentials.
Experience growing established customer accounts where success requires account management discipline, creative selling, deal orchestration, multi threading, and a hunter mindset.

Compensation

Location Based Pay Ranges

$72,368 - $96,487 in these states: CA

Learn more about Lumen's:

#LI-MR1

Requisition #: 342768

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Las Vegas, NV (LAS VEGAS, NV, US, 89120)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$42,975 - $57,299 in these states: NV

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342490

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Manager Network Engineering, Automation & AI Innovation (DENVER, CO, US, 80221)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Senior Manager, Network Engineering (Automation & AI Innovation), you will lead a team focused on transforming network engineering through automation, AI-driven operations, and next-generation platform engineering. This team will build capabilities that enable scalable, intelligent, and autonomous network systems, supporting Lumen’s digital platform transformation. This role requires strong expertise in software-defined networking, automation frameworks, AI/ML applications, and future-state architecture strategy.

Location

This is a hybrid opportunity requiring onsite presence in Denver, CO

The Main Responsibilities

Lead a team of engineers building lab automation, orchestration, and AI-driven capabilities for network environments
Advance lab AI capabilities that analyze packet captures, crash dumps, test reports, outage data, and standards documentation to improve diagnosis, troubleshooting, and solution recommendations
Scale AI/LLM and MCP-enabled tooling that can interpret lab data, compare configurations against standards, and accelerate future automation projects
Connect lab automation work to broader AI enablement priorities, including knowledge management, AI-driven configuration intelligence, and repeatable engineering workflows
Design and implement fully automated lab and network provisioning pipelines using CI/CD methodologies
Develop and scale AI-driven solutions (e.g., predictive analytics, Digital Twins, autonomous network operations)
Drive adoption of infrastructure-as-code, API-driven architectures, and programmable networks
Partner with engineering teams to enable self-service, scalable test and development environments
Build and evolve data platforms and telemetry pipelines to support advanced analytics and decision-making
Evaluate and integrate emerging technologies (AI, distributed compute, advanced networking models)
Translate innovation into practical engineering capabilities and operational improvements
Collaborate with cross-functional leaders to shape future network architecture and platform strategy
Develop high-performing teams with a strong focus on learning, innovation, and forward-thinking engineering practice

What We Look For in a Candidate

Bachelors degree in a relevant field (cloud engineering, electrical engineering, computer engineering, computer science, etc.)
10+ years of experience in Network engineering, Software engineering, or System/Platform engineering
Strong expertise in:
- Network automation and orchestration
- CI/CD pipelines and development frameworks
- Kubernetes and cloud-native platforms
Experience with:
- AI/ML applications in infrastructure or network environments
- Data analytics and telemetry-driven decision-making
- API-driven systems and infrastructure-as-code
Ability to communicate complex technical concepts to both technical and non-technical audiences
Proven ability to lead teams driving innovation and transformation initiatives

Preferred Qualifications

Experience with:
- Digital twins, autonomous networks, or predictive systems
- AI-assisted operations (AIOps) or intelligent observability platforms
- Advanced traffic engineering or programmable networking
Strong background in software engineering or distributed systems
Experience evaluating emerging technologies and translating them into enterprise capabilities
Demonstrated success driving innovation at scale in ambiguous environments

Compensation

Location Based Pay Ranges
$138,844 - $185,124 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 342736

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager Sr - SLED (WORKS FROM HOME, CO, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Responsible for sales account development within the Public Sector organization, with an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Location
This position allows you to work from home in Colorado.
Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Essential Duties:

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
After winning new business, manages customer relationships in order to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
Develop and implement sales plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
Utilize Siebel & Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements

What We Look For in a Candidate

Basic Qualifications:
• 5+ years of Industry Public Sector sales experience.
Knowledge, Skills or Abilities:
• Proven experience in solution selling IP, data, and voice network services.
• Proven experience in hunting, prospecting, and new account development.
• Experience with Salesforce.com preferred.
• Demonstrated strong communication, written, and formal presentation skills as well as ability in selling to the close.
• Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
• Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.
• Requires at least 50% or more of time conducting sales activities outside of the office.

Compensation

Location Based Pay Ranges

$80,775 - $107,690 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342681

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Customer Data Technician-CWA (BISMARCK, ND, US, 58501)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full time position, located in BISMARCK, ND. The typical work schedule is Monday through Friday, with a Saturday rotation. May also include nights, weekends, holidays, and overtime.

The Main Responsibilities

Major Responsibilities of the Position:

Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; perform testing with the applicable testing centers and conduct final acceptance testing with the customer to ensure ready for service.
Troubleshoot customer circuits, network components, and infrastructure from the customerâs premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computer to option higher-level electronic systems and applications, and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.
Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
Install computer interface cards in customer-owned equipment (laptop and desktop computers).
Successfully option/configure customerâs computer hardware and software and install modems.
May reimage PCs and restore hard drives, as well as troubleshoot and repair data terminals and peripheral equipment (e.g., printers).
May manage/assign hardware and/or software assets/requests/ licenses, considering warranty and other information as necessary.
Review, analyze, update, and interpretwork orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
Verify critical dates (in particular plant test date), commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications.
Per customer-initiated order/request, may perform pre-survey to determine availability of equipment and facilities and pretest circuits to ensure that conditioning requirements are met.
In addition, review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
Interact with customers professionally and courteously.
Discuss service and equipment with customer.
Perform specified work.
Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
Identify/explore additional revenue generation opportunities.
Contact control and/or dispatch centers or other designated employees during tour for other assignments or jeopardy resolutions.
Provide information needed to close out work orders or trouble reports by indicating type of work performed, time and material charges, exception codes, field reporting codes and/or other related information.
Use computer or other device to interface with company systems and complete daily workload.
Work with telecom color-coded wires and cables.

What We Look For in a Candidate

Work Environment:

Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Requires a valid state driverâs license and a satisfactory driving record.
Wear safety glasses, hard hat, appropriate safe clothing and follow established safety practices and procedures.
Wear attire that is appropriate for effective interaction with customers.
Work independently with minimal or no supervision.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Training Required in Title:

Pass/Fail training may be required.

Occupational Job information/Requirements:

Job Group: OCA
Job Code:58
Wage Scale: 1
Time-in-title / Location: 30/18
Job Performance and Attendance Record: Satisfactory performance and attendance in present job.

Compensation

Supplemental Pay (see APPLICABLE JOB TITLE)

#LI-Onsite

Requisition #: 342537

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Technician I - Springfield, IL (SPRINGFIELD, IL, US, 62704)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: IL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342533

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Director, Network Research and Development (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As the Senior Director, Network Research & Development, you will lead a small, high-caliber team focused on shaping Lumen’s future network capabilities through disciplined experimentation, technology validation, and long-horizon innovation. This leader will serve as the single-threaded owner for Network R&D, driving a focused portfolio of emerging technology bets that inform future architecture, product, security, and network strategy.

This role is designed for a decisive, technically credible leader who can connect emerging technologies to practical business and network outcomes. The Senior Director will own the R&D charter, govern the portfolio, establish clear decision criteria, and ensure the team remains focused on learning, optionality, and future capability shaping—not near-term roadmap delivery or business-as-usual execution.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Lead the Network R&D function as the accountable owner for long-horizon experimentation, technology validation, and future capability development across emerging network technologies.
Build and lead a lean core team of dedicated R&D talent, including principal-level engineers, architects, and program/portfolio discipline, while flexing capacity through internal SMEs, vendors, contractors, academic partners, and external specialists.
Define and manage a clear R&D charter that distinguishes exploratory research and validation from production delivery, near-term roadmap execution, and business-as-usual architecture work.
Develop and govern a portfolio of R&D initiatives across adjacent, emerging, and frontier horizons, ensuring each initiative has a clear hypothesis, learning milestone, kill criterion, and decision value.
Prioritize investment areas such as quantum networking, post-quantum crypto-agility, next-generation optical and fiber technologies, autonomous networks, AI infrastructure, programmable networks, edge and distributed compute, and advanced security capabilities.
Translate emerging technology trends into practical implications for Lumen’s network strategy, product roadmap, architecture decisions, and future-state operating model.
Establish disciplined intake, review, and reporting mechanisms to evaluate R&D opportunities, track outcomes, and support quarterly governance discussions with senior leaders and investment stakeholders.
Drive strong stop/continue decision-making by quickly ending low-value or non-viable initiatives and reallocating focus toward the highest-potential opportunities.
Partner across Network Engineering, Architecture, Product, Security, Finance, Legal, Procurement, and external ecosystem partners to align R&D work with enterprise priorities and future customer needs.
Protect the R&D team from being pulled into ongoing operational execution or near-term delivery work while maintaining strong connectivity to the teams that may eventually scale or operationalize validated capabilities.
Build a culture of technical depth, curiosity, accountability, disciplined experimentation, transparency, and enterprise-minded decision-making.
Interface with and influence enterprise technology strategy by advising executive leadership (EVPs, SVPs, VPs) on disruptive network trends, industry inflection points, and future-state architectures that may reshape Lumen's competitive position over the next 3–10 years.
Secure alignment across Product, Technology, Security, Finance, and Operations leadership to prioritize and accelerate transformational network initiatives that create new revenue opportunities or materially improve operational economics.

What We Look For in a Candidate

Bachelor’s degree in engineering, computer science, electrical engineering, telecommunications, applied science, or a related technical field; advanced degree preferred.
15+ years of experience in network engineering, network architecture, advanced technology strategy, R&D, product engineering, emerging technology incubation, or a related technical leadership function.
10+ years of experience leading technical teams, senior engineers, architects, or cross-functional innovation programs.
Deep understanding of network architecture, optical and transport systems, IP networking, security, automation, AI-enabled infrastructure, cloud-native platforms, or other advanced network technologies.
Demonstrated ability to evaluate emerging technologies and translate technical uncertainty into structured experiments, decision points, and business-relevant recommendations.
Strong strategic thinking with the ability to connect long-horizon technology shifts to enterprise priorities, customer needs, financial impact, and future network differentiation.
Strong cross-functional influence and executive communication skills, with the ability to engage senior leaders, technical experts, finance partners, vendors, and external research partners.

Preferred Qualifications:

Experience leading R&D, innovation, advanced architecture, emerging technology, lab, or incubation teams within a telecommunications, cloud, infrastructure, security, or deep technology environment.
Exposure to quantum technologies, post-quantum cryptography, QKD, advanced optical systems, next-generation fiber, photonics, AI infrastructure, autonomous networks, digital twins, or programmable network architectures.
Experience structuring technology pilots, proof-of-concepts, vendor co-development efforts, academic collaborations, national lab engagements, standards participation, or startup partnerships.
Strong understanding of intellectual property considerations, vendor partnership models, co-development terms, licensing approaches, or commercialization pathways for emerging technology work.
Ability to represent the organization externally with credibility in technical forums, partner discussions, industry groups, and innovation ecosystems.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI
$192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 342787

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (EDEN PRAIRIE, MN, US, 55346)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a fulltime position located in Minneapolis, MN. Typically Monday through Friday : 8AM - 4:30PM, and also includes a Saturday rotation. May also include nights, weekends, and holidays.

The Main Responsibilities

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
Depending on the location, pole climbing certification may be required.

Compensation

#LI-Onsite

Requisition #: 342279

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Cybersecurity Assurance Analyst (Audit) (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Cybersecurity Assurance Analyst (Audit) is an experienced member of the Information Security Compliance and Audit team with responsibilities for coordinating and executing a variety of compliance audit controls to ensure compliance with Information Security Policy, industry standards, and various compliance standards.

The Cybersecurity Assurance Analyst (Audit) monitors, tests, and coordinates audit and compliance activities related to one or more specific compliance programs/standards and coordinates external audit activities on a periodic basis. This role supports multiple compliance programs. The Senior Information Security Auditor will have strong communication skills to facilitate working with internal customers of a wide variety of audiences. This person will also possess excellent organizational skills to ensure that the necessary documentation is retained for review by other organizations as appropriate.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Work independently and as an experienced member of a team to manage the execution of multiple security controls validations simultaneously with specific deadlines.
Manage the assigned compliance program to successful completion each year.
Manage scope and project timelines and assist in managing the project budget.
Manage day-to-day vendor relationships and assist with vendor evaluations (or Requests for Proposals) as needed.
Suggest improvements to the compliance and audit control processes.
Document execution of information security controls and any findings identified during the control validation cycle.
Consult with control owners such as system administrators, database administrators, application owners and others on developing complete and repeatable control processes including control documentation such as procedures, control evidence, narratives, control matrices, metrics reports, etc.).
Develop an understanding of each compliance standard and the validation requirements to satisfy the standards, including any policies, rules and regulations or laws governing the area reviewed.
Consult with internal clients on information security topics, providing guidance on compliance with corporate policy, standards, procedures, and industry best practices.
Communicate potential control gaps to management along with suggested remediation.
Educate and train process owners on compliance obligations.
Monitor and respond to customer and sales requests for information on various compliance initiatives.
Identify control deficiencies and/or process inefficiencies and develop process improvements.
Maintain and monitor progress of remediation steps on identified control deficiencies.

What We Look For in a Candidate

Bachelor's degree with 6+ years of experience or Master's degree with 4+ years of experience.
2-3 years practical experience with controls validation and compliance testing of CMMC audits, SSAE 16, AT-101 (SOC 1 / SOC 2), PCI, ISO, HIPAA, Privacy, NACHA, or SOX IT General Computer Controls auditing or similar audit experience.
Professional/technical certifications such as CISA, CISSP, GSEC, or CISM or willingness to pursue.

Compensation

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-Remote

Requisition #: 342316

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Cloud Security and Vulnerability Management Consultant (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen Security Advisory Services is hiring a Cloud Security & Vulnerability Management consultant to join a team that delivers customer-facing security assessments and vulnerability management engagements across cloud environments and customer premises. The primary focus is cloud security posture assessment, where the team evaluates customer environments against industry compliance frameworks, identify vulnerabilities and misconfigurations, and help customers understand their security posture and build practical remediation strategies. A secondary focus is vulnerability management, where the team deploys and manages scanning platforms in customer environments, configure and tune the platform alongside customers, develop patching strategies aligned to customer needs, and guide remediation prioritization and planning.

This is a hands-on consulting role on a small, fast-moving team. You'll work directly with customers, run assessments using commercial and custom-built tooling, and contribute improvements to shared platforms and codebases.

The Main Responsibilities

Cloud Security (Primary Focus)

Deliver cloud security posture assessments across AWS, Azure, and Microsoft 365 environments
Evaluate customer environments against CIS Benchmarks, cloud provider security frameworks and best practices, and customer-specific compliance standards
Use custom-developed assessment frameworks and cloud-native security tooling to identify misconfigurations and security gaps
Perform cloud resource inventory and exposure analysis
Prioritize findings by risk and develop clear remediation guidance

Vulnerability Management

Deploy and manage vulnerability scanning platforms in customer environments
Configure and tune scanning platforms alongside customers, including patching strategy development
Analyze scan results, prioritize findings by severity and business impact, and guide remediation planning
Understand vulnerability types, severity frameworks (e.g., CVSS, vendor-specific), and how to communicate risk to customers

Consulting & Delivery

Participate in customer-facing activities: kickoff calls, technical interviews, working sessions, and findings presentations
Contribute to assessment reports and remediation roadmaps for technical and executive audiences
Communicate technical risk clearly to non-technical stakeholders

Tooling & Platform Development

Contribute to a custom-built cloud security assessment platform (AWS native services)
Develop and maintain custom security checks and automated compliance scanning tools
Work with AWS and Azure cloud infrastructure components
Write and maintain scripts for assessment automation and reporting

What We Look For in a Candidate

Required Experience

Hands-on experience with at least one major cloud platform (AWS preferred; Azure, M365 also valued)
Understanding of cloud security posture management (CSPM) concepts and the differences between platform-level tools (e.g., Wiz) and assessment-focused tooling
Familiarity with compliance frameworks such as CIS Benchmarks, SOC2, PCI-DSS, or NIST
Understanding of vulnerability management concepts: vulnerability types, severity scoring, remediation prioritization
Strong communicator able to explain technical findings to both engineers and executives
Comfortable writing Python and working in Git
Experience with AI-assisted development and automation tools such as GitHub Copilot, Microsoft Copilot Studio and agent building,
Power Automate, and Claude
Willingness to learn new tools and platforms quickly

Preferred Experience

Microsoft 365 security experience (Entra ID, Defender, Exchange, Teams, SharePoint, Intune)
Experience with cloud security scanning tools or CSPM platforms
Experience with vulnerability management platforms, particularly Qualys (preferred) or Tenable
Experience Level
3–5 years’ experience in cloud security, vulnerability management, security consulting, or a related technical security role
Certifications
Relevant certifications (AWS, Azure, CISSP, or similar), however, demonstrated experience matters more

What We're Looking For:

Curious, hands-on, and forward thinking. You learn by building, testing, and breaking things
Comfortable balancing technical depth with customer-facing delivery
Effective in a small team where you own outcomes, not just tasks
Able to point to relevant work: assessments delivered, tools built, security problems solved

Compensation

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI
$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-Remote

Requisition #: 342369

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Richmond, VA (RICHMOND, VA, US, 23222)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342497

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

LEAD INFORMATION SECURITY ENGINEER (ISSO with PQC) (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Role

At Lumen, the Lead Information Security Engineer owns the development, maintenance, and defensibility of the security authorization package for assigned systems, ensuring compliance with federal requirements and readiness for assessment. In this role, you apply and refine your RMF expertise through end-to-end execution, working directly with customers and stakeholders to validate controls, surface risk, and drive remediation. Your impact is measured through the successful sustainment of Authorization to Operate (ATO) outcomes, the strength of the system’s security posture, and the ability to support secure, compliant delivery of mission-critical services.

The Lead ISSO may operate independently for smaller or less complex environments or in alignment with a Senior Lead (ISSM) for larger programs.

The successful candidate will demonstrate the ability to:

Serve as the primary ISSO for assigned systems, accountable for end-to-end RMF execution and ATO outcomes
Execute the full RMF lifecycle, including categorization, control implementation, assessment readiness, authorization support, and continuous monitoring
Develop, maintain, and ensure accuracy of authorization artifacts (e.g., SSP, POA&M, control evidence)
Ensure systems remain ATO-compliant, audit-ready, and aligned with federal requirements (e.g., FedRAMP, FISMA, DoD)
Track, prioritize, and drive remediation of vulnerabilities, audit findings, and control deficiencies
Provide system-level risk assessments and actionable recommendations, including impact and remediation considerations
Monitor vulnerability, audit, and continuous monitoring data to maintain awareness of system risk posture
Coordinate with engineering, operations, and program teams to ensure security controls are implemented effectively and sustainably
Support security assessments, audits, and inspections as the ISSO representative, including direct interaction with assessors and customer stakeholders
Evaluate products, services, and proposed architectures for compliance, risk, and implementation feasibility within customer authorization environments
Support customer integration of managed services by defining control responsibilities, inheritance boundaries, and implementation expectations
Provide input grounded in RMF execution and ATO processes to support solution design, capture efforts, and delivery alignment

The Main Responsibilities

Strong working knowledge of NIST RMF (SP 800-37) and NIST SP 800-53 control framework
Demonstrated experience executing RMF activities and supporting or leading ATO outcomes for federal or DoD systems
Experience with FedRAMP and/or FISMA authorization processes, including artifact development and assessment readiness
Ability to independently execute RMF activities and manage system-level security posture with minimal oversight
Strong understanding of control implementation, inheritance, and shared responsibility models within complex or hybrid environments
Ability to assess and communicate security risk in complex architectures, translating regulatory requirements into actionable guidance
Experience evaluating security, compliance, and delivery feasibility of products, services, and architectures
Working knowledge of cryptographic principles and emerging standards, including post-quantum cryptography (PQC), and ability to assess vendor solutions for compliance, risk, and implementation considerations
Strong collaboration skills across engineering, operations, program management, and security teams
Effective written and verbal communication skills for both technical and non-technical audiences
Demonstrates Lumen leadership behaviors (teamwork, trust, transparency, clarity, courage, customer focus, growth mindset, respect)

What We Look For in a Candidate

Bachelor’s degree in information assurance, cybersecurity, or a related field, or equivalent experience
Minimum of 5 years of relevant experience in information assurance, with demonstrated responsibility for RMF execution and ATO support
Proven experience developing and maintaining authorization artifacts (e.g., SSP, POA&M) and supporting security assessments
Experience operating in customer-facing or services-based environments supporting federal or regulated clients is strongly preferred
Relevant certifications in governance, risk, and compliance (e.g., CGRC, CISA) are strongly preferred or equivalent demonstrated RMF experience
Broad security certifications (e.g., CISSP, CCSP) are preferred and may supplement GRC experience
Proficiency with technologies, tools, and processes supporting GRC, vulnerability management, and continuous monitoring

Security Requirements

US citizenship required.
The capability to meet the suitability requirements for a GSA public trust position is required.

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342682

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Manager Network Operations - Hawaii - Public Sector (WORKS FROM HOME, HI, US)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Lead is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.

The Main Responsibilities

Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
Provides technical expertise for deployed equipment (encryption, emulation, etc.)
Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
Validates results, determines corrective action, and confirms readiness for government review/acceptance.
Delivers support to business development through constant customer interface
Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests
Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises
Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders
Composes professional written documentation to support the diverse operations environment
Formulates quick, sound decisions based on experience, established procedures, and available data

What We Look For in a Candidate

Qualification

The selected candidate will reside in communitng distance of Oahu.

For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience:

• Active Secret security clearance required.
• Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
• Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
• Previous experience with Government networks and customer
• Extensive experience in the Information Technology field and working in a fast paced operations center environment
• Ability to work in a high stress environment and collaborate very closely with peers
• Knowledge of physical, operational, and communication security processes and procedure

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$108,896 - $145,195 in these states: HI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 340341

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager Sr - Public Sector - FL (WORKS FROM HOME, FL, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Responsible for sales account development within the SLED organization, with an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory. Customers would include local Counties, Cities, and Higher Education.

Location
This position allows you to work from home in Florida. Preferred candidate would be in Central or West Central Florida, specifically in the Orlando or Tampa markets. This is a work from home position, but the account manager is expected to make regular in-person visits.

The Main Responsibilities

Essential Duties:

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
After winning new business, manages customer relationships in order to gain strategic positioning with decision makers, retain existing revenue and obtain additional business.
Develop and implement sales plans that provide clearly defined strategies, tactics and timeframes to maximize revenue. Take ownership of the geographic territory designated by management.
Continually learn and develop knowledge of new technologies and selling points including enhancing expertise in the company's products and solutions.
Utilize Siebel & Salesforce.com to provide accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

Knowledge, Skills or Abilities:

Proven experience in solution selling IP, data, and voice network services.
Proven experience in hunting, prospecting, and new account development.
Experience with Salesforce.com preferred.
Demonstrated strong communication, written, and formal presentation skills as well as ability in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

5+ years of Telecommunications sales experience.
Experienced in Public Sector selling for at least 2 years with focus on prospecting and account management of an existing module.
Self-motivated with a sense of urgency to drive results with existing customers and new clients.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$76,920 - $102,559 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

#LI-LC3

Requisition #: 342110

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Sr IT Systems Engineer - PUB SEC (SAN ANTONIO, TX, US, 78207)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The IT Systems Engineer II provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment.

Requires a Top Secret/SCI clearance.

The Main Responsibilities

Serves as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to escalated problems.
Operates as network technical lead on internet protocol (IP) and network management (NM) activities and serve as the first level of escalation to Tier I NOC personnel on network issues.
Troubleshoot, identify, and resolve logical and physical network issues and identify problem trends and systemic issues before Tier III elevation
Each discipline focuses on resolving day-to-day incidents and elevate systemic issues
Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
Provide technical input to operational documentations and standard operating procedures (SOP) for IP and NM discipline supporting the NOC
Maintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentations
Provide technical guidance and direction to junior technicians
Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment.
Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
Assist TTU/MOP for subtending devices and conduct turn-up activities for routing/switching platforms and some optical transport platforms
Administration of network management applications such as SolarWinds for monitoring, Security Technical Implementation Guides (STIG) compliancy checks, and firmware upgrades

What We Look For in a Candidate

Basic Qualifications:

On-call after hours/on-call support as required.
Expected to work in a shift environment in support of 24x7 operations.
Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations.
Able to operate and accomplish technical task with minimum guidance.
Proficient knowledge of common network architectures for routing, switching, and security technologies is required.
Requires fluent understanding of Layers 1/2/3 inter-dependences and IP proficiency.
Simple Network Management Protocol (SNMP) is required.
Requires a Top Secret/SCI clearance.
Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required.

Preferred Qualifications:

Bachelor’s degree or equivalent experience in an Information Technology field.
At least 7 years of experience in a network management environment.
Demonstrates a high-level of proficiency in IP technical discipline.
Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar.
Working knowledge for layer 2, 3, and 4 data networking.
JNCIA or CCNA is preferred
Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)
Some knowledge and experience with optical transport technology is preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266 - $121,688 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Manager Network Engineering, Lab Infrastructure and Test Engineering (DENVER, CO, US, 80221)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

As a Senior Manager, Network Engineering (Lab & Test), you will lead a team responsible for designing, building, and operating large-scale physical lab environments and test infrastructure that support network platform development, validation, and deployment. Your team will enable engineering and product organizations to test and validate critical systems through robust, production-representative lab environments. This role requires deep expertise in network hardware, lab environments, and hands-on systems integration, combined with strong leadership and operational excellence.

Location

This is a hybrid opportunity requiring onsite presence in Denver, CO

The Main Responsibilities

Lead a team of engineers responsible for lab design, build-out, and ongoing operation of network and systems test environments
Own hardware lifecycle management, including procurement, installation, inventory, and decommissioning of lab equipment
Design and maintain production-representative test environments across IP networks, optical systems, and compute platforms
Lead system integration testing, validation, and certification efforts for new platforms, upgrades, and infrastructure changes
Oversee fixed access and broadband device testing for xDSL, GPON, XGS-PON, G.Fast, G.hn, DSLAMs, OLTs, ONTs, SmartNID, residential gateways, and related hardware/software solutions
Drive manual and automated test execution, results tracking, defect identification, and validation processes to support high-quality broadband and high-speed internet services
Lead Proof of Concept, Development, and QA testing of next-generation access initiatives, including enterprise NID solutions, Digital Twin/RTO requirements, Ops Cloud enablement, and broader network modernization efforts
Partner with engineering teams to ensure test coverage, reliability, and repeatability across lab environments
Drive lab reliability, capacity planning, and resource allocation across multiple teams and programs
Establish and enforce lab governance, standards, and operational processes
Simplify complex engineering and testing workflows into scalable operational models
Partner cross-functionally with product, engineering, and operations to align on testing priorities and timelines
Develop talent and build a culture of accountability, ownership, and technical excellence

What We Look For in a Candidate

Bachelors degree in a relevant field (cloud engineering, electrical engineering, computer engineering, computer science, etc.)
10+ years of experience in network engineering, systems engineering, or lab/test environments
Deep expertise in:
- IP networking and routing architectures
- Network hardware (routers, switches, optical systems)
- Linux systems and infrastructure
Strong experience with:
- Lab environments (design, operations, and troubleshooting)
- Hardware integration and system-level testing
- Network validation and test frameworks
Ability to translate complex technical environments into clear operational and business decisions
Strong leadership experience managing engineering teams in hands-on infrastructure environments

Preferred Qualifications

Experience with large-scale test labs or data center environments
Familiar with Keysight, Spirent, Ixia, TraceSpan, Viavi equipment
Exposure to network certification, interoperability testing, or QA programs
Familiarity with automation tools (Ansible, Python) for lab management
Strong problem-solving skills in highly complex, hardware-centric environments
Proven ability to operate in fast-paced, high-change engineering organizations

Compensation

Learn more about Lumen's:

Requisition #: 342735

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician II - Klamath, OR (KLAMATH FALLS, OR, US, 97601)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$52,212 - $69,615 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342204

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Project Manager and Planner (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Responsible for overseeing the planning, execution, and successful delivery of large-scale projects related to the Company’s fiber-optic network across North America. They will collaborate with cross-functional teams, manage resources, and deliver projects within scope, timeline, and budget restraints. The Project Manager/Planner III will be responsible for leading internal deployments and external reporting. They must be comfortable in a customer-facing role and able to manage in and adapt to a fast-paced and constantly changing environment.

The Main Responsibilities

•   Creates and oversees a detailed project plan, including milestones, deliverables, and timelines, collaborating with Project Controls and other cross-functional teams to update as needed.
•   Provides reporting and inputs directly to the customer.
•   Leads frequent end-to-end deployments to properly allocate resources, monitor progress, identify and mitigate risks, facilitate communication, ensure deliverable quality, and keep a record of project status and updates.
•   Collaborates with the Project Controls and Finance teams to track costs against the project budget and provide overall cost management.
•   Constantly monitors project execution and progress against the project plan throughout the project lifecycle using project management tools and tracking.
•   Delivers multiple objectives in a dynamic, multi-faceted, fast-paced environment.

What We Look For in a Candidate

Minimum:
•   2+ years of relevant job experience
•   Bachelor's Degree in related field
•   Excellent interpersonal, verbal and written communication skills.
•   An ability to reprioritize and embrace change
Preferred:
•   5+ years of related experience
•   Bachelor's Degree in Computer Science, Engineering, or Mathematics
•   Attention to detail with good organizational capabilities.
Knowledge, Skills or Abilities
•   Strong data/economic analysis skills
•   Excellent analytical and problem solving skills
•   Detail oriented with an intense focus on quality
•   Proven track record as adept and effective project manager
•   Exceptional organizational, prioritization, and communications skills
•   Strong computer skills with emphasis on Microsoft Excel, Access, and Visio and SQL
•   Positive and professional attitude, appearance, and demeanor
•   Solid entrepreneurial spirit
•   Experience in an engineering role that included a substantial business/financial focus (preferred)
•   An ability to understand complex technical issues and learn quickly.
•   Adaptability, flexibility, and creativity.
•   Mature, professional attitude; leadership and mentoring skills.

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342576

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician III - Bandon, OR (BANDON, OR, US, 97411)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties), vendor management and PO creation.
Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

5+ years Technician experience in a telecommunications/data center environment and is a technical experience and has knowledge of standard telecommunications practices.
Master knowledge of standard telecommunication practices and technologies including Transmission (DSO, POTS, DDS, FT1, DS1, E1, DS3, Sonet/SDH), Switching (SS7, Trunking, Signaling) and TCP/IP (Fast/Gigabit Ethernet, Networking Protocols, Router Installation Configuration).
Strong technical and mechanical background with experience of the latest generation transport gear, critical infrastructure (HVAC systems, high voltage electrical systems, DC Power Plants, etc.) found in telecommunications facilities as well as knowledge of locating fiber optic cable, right-of-way an As-Builts.
Working Conditions: Work is occasionally performed in building settings. Outdoor work is required in the inspection of buried cable, construction sites, field facilities. Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.
Follow all personal safety policies and procedures.
Posses a valid state vehicle operator's license and a satisfactory driving record in accordance with applicable state law(s) and fleet/vehicle safety program. Follow all company policies regarding motor vehicle usage.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
Performs a wide spectrum of complex assignments requiring alternative analysis, innovation and judgment, while demonstrating excellent interpersonal skills.
Complete installation, decommission and troubleshoot problems of next generation and legacy network equipment and circuits.
Perform underground fiber optic cable locating without error.
Responsible for proactively monitoring Lumen systems to execute preventative and demand maintenance of the network, critical infrastructure, and materials management within allocated time and quality parameters.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,875 - $90,500 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342109

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (RAYMOND, WA, US, 98577)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full-time position located in Raymond, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:
Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $13.16
Maximum hourly rate: $35.99

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Supplemental Pay (Customer SVC Tech)

#LI-Onsite #LI-CS2

Requisition #: 342502

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Telecommunications Technician (GRAND FORKS, ND, US, 58203)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Location and Schedule

This is a full time position located in Grand Forks, ND and Fargo, ND area. The typical schedule is Monday - Friday, 8am-4:30pm. May include nights, weekends and holidays.

The Main Responsibilities

• Install, splice, and test fiber optic and copper cables for projects, maintenance, and emergency repairs.
• Perform dark fiber, reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd).
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Work Environment:

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state drivers licenseand a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. pole climbing certification may be required.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Supplemental Pay (Network Technician)

#LI-Onsite #LI-CS2

Requisition #: 341897

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Manager Information Security - Cyber Threat Exposure (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Manager of Information Security—Cyber Threat Exposure Management plays a critical role in solving complex challenges and building the infrastructure that powers what’s next for our customers and our world.

In this role, you won’t just manage vulnerabilities—you’ll shape how Lumen identifies, prioritizes, and reduces cyber risk across a rapidly evolving digital landscape. From strengthening asset visibility to advancing risk-based vulnerability management and governance, your work directly enables innovation by ensuring our foundation is secure, resilient, and ready to scale.

Location

This is a remote postion open to candidates based anywhere in the US.

The Main Responsibilities

This role matures vulnerability and asset management programs, improves data quality, advances risk-based remediation, and collaborates across security and technology teams to reduce enterprise exposure.

Own the strategy, execution, and continuous maturity of the enterprise vulnerability management program, driving measurable reduction of cyber risk.
Implement and refine risk-based prioritization using threat intelligence, exploitability, asset criticality, exposure, and business impact to focus remediation on the highest-risk vulnerabilities.
Ensure comprehensive visibility across internal, cloud, and externally exposed assets through effective asset discovery, inventory governance, ownership assignment, and data quality management.
Oversee vulnerability management and asset discovery platforms, supporting tool optimization, process automation, and consistent operational workflows.
Drive remediation accountability by partnering with Security, IT, Cloud, Engineering, and business stakeholders to address critical vulnerabilities, visibility gaps, and risk exceptions.
Define, monitor, and report key program metrics, including vulnerability backlog, mean time to remediate, SLA compliance, exception trends, asset coverage, and external exposure trends.
Deliver clear executive-level reporting that translates technical findings into business risk, remediation priorities, and measurable program outcomes.
Support audit, regulatory, and compliance requirements by maintaining evidence, reporting, and processes aligned to applicable security frameworks and control expectations.
Lead, coach, and develop a high-performing team while fostering accountability, collaboration, operational excellence, and continuous improvement.

What We Look For in a Candidate

Minimum Qualifications:

5+ years of experience in information security, vulnerability management, security risk assessment, application security, system security, network security, or a related discipline.
Experience leading, coaching, or managing technical personnel in a security, infrastructure, cloud, or technology operations environment.
Undergraduate degree in Computer Science, Engineering, Information Security, or a related field, or equivalent combination of education and relevant experience.
Broad technical knowledge of current and emerging technologies used within enterprise infrastructure, cloud environments, applications, and security operations.
Experience communicating technical security risk to technical and non-technical audiences, including management and cross-functional stakeholders.
Applicable professional or technical certifications should be in place, or the candidate must be willing to pursue relevant certification.

Preferred Qualifications:

Professional or technical certifications such as CISSP, CISM, GISEC, Security+, cloud security certifications, or related security credentials.
Experience with modern vulnerability management, asset discovery, cyber asset attack surface management, cloud security posture management, or external attack surface management platforms.
Demonstrated understanding of risk-based vulnerability prioritization, remediation governance, exception management, and vulnerability lifecycle management.
Knowledge of information security frameworks, control standards, and regulatory obligations, including ISO 27001/27002, NIST, SOX, PCI, FISMA, HIPAA, NACHA, and SSAE-16.
Experience supporting audit readiness, evidence collection, control validation, and security reporting requirements.
Knowledge of project management practices and experience driving cross-functional initiatives through influence, accountability, and measurable outcomes.
Experience working in large enterprise environments, including complex data center, network, cloud, and hybrid technology ecosystems.
Strong ability to translate complex technical findings into clear executive-level communication, business risk context, and actionable recommendations.

Compensation

Learn more about Lumen's:

#LI-Remote

Requisition #: 342405

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Manager II- Regional Enterprise Expansion (WORKS FROM HOME, GA, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges

$65,793 - $87,715 in these states: GA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342395

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - CLEVELAND, OH (CLEVELAND, OH, US, 44103)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: OH

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342691

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (WORKS FROM HOME, CO, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly.
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation.
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS.
Possess at minimum an Active/Current TS security clearance. TS/SCI is preferred.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative.

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent.
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc).
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations.
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure.
Demonstrated ability to train, coach and develop technical skill set of shift technicians.

Compensation

Location Based Pay Ranges

$77,514 - $103,352 in these states: CO

Learn more about Lumen's:

#LI-Remote

What to Expect Next

Requisition #: 342297

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Lead AEM Software Developer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Drive the end-to-end evolution and modernization of lumen.com by leveraging full-stack engineering expertise, cloud-native architecture, and an AI-first approach to software development, delivery, and operations.

This role is responsible for designing and building scalable, high-performance digital experiences on Adobe Experience Manager as a Cloud Service (AEMaaCS), integrating robust APIs and services, and accelerating platform transformation through aggressive adoption of AI-assisted engineering practices.

The Main Responsibilities

Lead the design and development of scalable solutions on AEMaaCS, ensuring performance, resiliency, and cloud-native best practices
Drive AI-enabled development practices, including:
- AI-assisted coding, testing, and code reviews
- Automation of development workflows and documentation
- Use of AI for personalization, content optimization, and platform intelligence
Build and integrate APIs, microservices, and composable architectures to support modern digital experiences
Collaborate closely with Product, UX, Architecture, and Engineering teams to deliver customer-facing capabilities aligned with business goals
Act as a critical bridge between US-based stakeholders and India engineering teams, translating business requirements into clear technical execution plans
Accelerate decision-making, reduce delivery friction, and ensure alignment across distributed teams and time zones
Contribute to platform modernization initiatives, including migration from legacy systems to modern frameworks and architectures
Promote engineering excellence through best practices in CI/CD, observability, performance, and security

What We Look For in a Candidate

5+ years professional experience with Adobe Experience Manager (AEM), preferably AEMaaCS
6+ years professional experience in modern frontend frameworks (React or Vue.js), and building scalable user interfaces
Demonstrated experience or strong interest in AI-assisted software development practices
Ability to leverage AI tools to:
- Improve development velocity and code quality
- Support automation of repetitive engineering tasks
- Contribute to enhanced digital experiences through intelligent capabilities
Experience designing and consuming APIs and distributed systems, with a good understanding of integration patterns and service-based architectures
Strong understanding of cloud platforms and scalable architectures, ideally with experience in cloud-native or SaaS environments
Proven experience working in Agile product delivery environments, collaborating with cross-functional teams
Experience working with global teams and stakeholders, with strong communication and alignment skills
Mindset oriented toward continuous improvement, innovation, and adoption of emerging technologies in a pragmatic way

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $140,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342692

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - DAYTON, OH (DAYTON, OH, US, 45402)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: OH

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342686

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - Longview, TX (LONGVIEW, TX, US, 75604)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$45,021 - $60,027 in these states: TX

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341960

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Principal Software Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Principal Software Engineer serves as a senior technical leader responsible for advancing Lumen's next-generation software architecture strategy, with a focus on AI-native engineering, agentic systems, intelligent automation, and large-scale distributed software solutions. This role operates at the intersection of software architecture, information architecture, and emerging AI technologies.The individual will drive the design and adoption of reusable architectural patterns, engineering frameworks, and intelligent capabilities that enable teams to build innovative customer-facing solutions while accelerating software delivery and operational effectiveness. Working across organizational boundaries, this role helps transform complex information assets, software services, and emerging technologies into scalable products, automation capabilities, actionable intelligence, and differentiated customer experiences.

This position combines hands-on technical leadership with enterprise influence. The Principal Software Engineer partners with Engineering, Product, Architecture, Security, and Operations teams to establish technical direction, guide strategic technology investments, and ensure solutions are scalable, resilient, secure, and aligned with long-term business objectives.

Location

This is a remote postion open to candidates based anywhere in the US.

The Main Responsibilities

AI-Native Engineering and Intelligent Systems

Lead the adoption of AI-native engineering practices that improve software quality, engineering productivity, and delivery velocity.
Design architectures that incorporate intelligent agents, automation capabilities, and AI-assisted workflows into enterprise solutions.
Define patterns for agent orchestration, collaboration, task delegation, context sharing, and operational governance.
Guide the development of AI-enabled capabilities that improve customer experiences, operational effectiveness, service intelligence, and business outcomes.
Evaluate emerging AI technologies and establish practical adoption patterns across multiple engineering organizations.

Software Architecture and Distributed Systems

Architect scalable distributed systems supporting mission-critical enterprise services and customer-facing applications.
Define architectural standards for reliability, scalability, resiliency, observability, and operational excellence.
Guide technology decisions involving cloud-native services, event-driven architectures, large-scale information processing, and intelligent automation frameworks.
Design reusable software components, integration patterns, and shared capabilities that accelerate solution delivery across the enterprise.

Information Architecture and Intelligent Solutions

Design information architectures that enable efficient discovery, integration, governance, and consumption of enterprise information assets.
Establish patterns for real-time information exchange, analytics, automation, and AI-enabled decision support capabilities.
Guide the development of information-intensive services that support operational insights, customer intelligence, and intelligent application experiences.
Promote interoperability, governance, and reusable architectural standards across software, information, and intelligent systems.

Technical Leadership

Serve as a trusted advisor to engineering and technology leaders on strategic technical initiatives.
Establish architectural standards and influence technology direction across multiple organizations.
Mentor engineers, architects, and technical leads while fostering a culture of engineering excellence and innovation.
Drive adoption of reusable capabilities and architectural patterns that accelerate delivery and reduce operational complexity.

What We Look For in a Candidate

AI, Automation, and Intelligent Systems

Experience designing and implementing production-grade intelligent systems, agentic applications, or AI-enabled software solutions.
Strong understanding of modern AI orchestration frameworks, workflow automation, tool integration, and AI-assisted software delivery.
Experience applying AI technologies to improve customer-facing products, operational decision-making, service intelligence, or engineering effectiveness.

Software Architecture and Distributed Systems

Deep expertise designing large-scale distributed applications and enterprise software systems.
Experience with cloud-native architectures, event-driven systems, streaming technologies, and highly scalable software services.
Strong understanding of software architecture principles, system reliability, observability, performance optimization, and operational excellence.

Information Architecture and Data-Driven Systems

Experience designing information architectures and data-intensive systems that support analytics, automation, AI-enabled capabilities, and customer-facing solutions.
Understanding of data governance, interoperability, data product design, and large-scale information management principles.
Experience transforming complex information assets into actionable insights, intelligent services, or measurable business value.

Technical Expertise

Proficiency in one or more modern programming languages such as Python, Java, Scala, Go, or equivalent technologies.
Experience delivering enterprise solutions across public cloud, hybrid cloud, and distributed computing environments.
Familiarity with modern engineering practices, developer tooling, automation frameworks, and software delivery platforms.

Principal-Level Leadership

Demonstrated success as a Principal Engineer, Enterprise Architect, Distinguished Engineer, or equivalent senior technical leadership role.
Proven ability to establish technical direction and influence organizational strategy without direct authority.
Strong communication skills with the ability to engage engineers, architects, technology leaders, executives, and business stakeholders.
Experience leading complex technical initiatives that achieved broad adoption and measurable business impact across multiple organizations.

Compensation

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-Remote

Requisition #: 342705

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Operations Technician III - Public Sector (DENVER, CO, US, 80202)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

**Applicants selected will be subject to a government security investigation and must meet eligibility requirements and either currently possess an active security clearance or be clearable to obtain one.
**US Citizenship required.
Job Description: Individual will perform position in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO as primary location. Hours are for the 3rd shift (9:30 pm – 7:30 am MT).
Job Responsibilities:

The Main Responsibilities

• Strong working knowledge and experience on DWDM Transport, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN, eLine, TCP/IP, BGP, QoS, IP, etc)
• Proactively monitor and respond to and resolve network alarms. Perform circuit and equipment/network restoration, recognize potential jeopardy conditions and notify management and Program Office with risk potential and impact assessments
• Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks
• Management of DWDM fiber backbones with ROADMS, Amplifiers, Regens, with Layer 1 & 2 provisioned traffic.
• Work very closely with Federal government NOC customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly
• Interface with fiber vendors, telecom providers and other entities on complex technical matters
• Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
• Review and interpret EDPs and as-built engineering documentation
• Coordinate and track RMA requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms

What We Look For in a Candidate

• Minimum of 5+ years’ experience with Optical long-haul and metro transport networks, DWDM wavelength systems, , and/or Ethernet, VPLS, IP, MPLS
• Previous experience troubleshooting Layer 1 backbone equipment and fiber, alt-routing services, using signal flow and alarming to properly diagnose faults and failures, network segmentation to isolate circuit layer faults, determining failed equipment
Broad experience with various vendor platforms for optical networks – Infinera, Ciena, Cisco, Lucent, Fujitsu,
• Preferred Cisco CCDA/CCNA certifications, Juniper or Nolia data networking equivalent
• Previous experience with broadband circuit maintenance, testing and restoration, provisioning databases and circuit activations
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
• Ability to relate technical issues to management and Gov't personnel
• Prior experience with Transport platforms (i.e. Ciena, Infinera, Tellabs) and Data platforms (Cisco, Juniper, Nokia)
• Experience with provisioning and circuit database systems, trouble ticketing platforms (Ops Console), vendor EMS applications, other automation tools and platforms
• Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience

Education
Associates or Equivalent

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$75,994 - $101,325 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341730

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - COLUMBUS, OH (COLUMBUS, OH, US, 43215)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: OH

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342688

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician II- Cedar City & St George, UT (CEDAR CITY, UT, US, 84720)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

The Role

Location

This position is located in Cedar City, UT or St George, UT.

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company. Assist other personnel to complete these activities when needed.
Performs the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers for all available bandwidths offered. Required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed.
AC Power (on limited basis)
DC power installs including tertiary and BDCBB.
Large Netbuild management (PM Duties)
Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.
Proficient in all the systems and applications required to perform the job function adequately. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management. Assist other personnel to complete these activities when needed.

What We Look For in a Candidate

2+ years’ experience working of Installation, Test, and Turn-up of a variety of Telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC Power Plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must have a high degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Some technical evaluation and fundamental judgment is required, while building an internal and external network.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license required and satisfactory driving record.
High School diploma or GED
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$49,674 - $66,300 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 341973

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead IT Engineer, Flexera One (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Senior Lead IT Engineer is a technical leadership role responsible for the design, administration, optimization, and strategic direction of Lumen’s Software Asset Management (SAM) tools. This role serves as a subject matter expert and technical lead, driving stability, scalability, and security across critical infrastructure platforms, with a strong emphasis on Flexera One administration and server-based agent technologies. The Senior Lead IT Engineer partners closely with architecture, security, asset management, and operations teams to deliver reliable, compliant, and cost-effective IT solutions.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling.
FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management.
Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness.
Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements.
Lead root cause analysis and resolution of complex infrastructure and agent-related incidents.
Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction.
Develop and enforce engineering standards, documentation, and operational runbooks.
Evaluate and implement automation opportunities to improve operational efficiency and system reliability.
Support change management activities, including impact analysis, testing, and deployment planning.
Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives.

What We Look For in a Candidate

Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles.
Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations.
Strong experience with Server Agent Administration across all variations of Windows and Linux environments.
Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools.
Experience supporting large-scale, distributed environments.
Strong troubleshooting skills with the ability to resolve complex, cross-platform issues.
Proficiency with scripting and automation (e.g., PowerShell, Bash, Python).
Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
Experience working with ITSM processes (incident, problem, change, and configuration management).
Act as a trusted technical advisor and escalation point.
Mentor junior engineers and promote engineering best practices.
Demonstrate ownership, accountability, and a continuous improvement mindset.

Preferred Qualifications

Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices.
Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments.
Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 341788

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Account Director II- Large Enterprise (WORKS FROM HOME, UT, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to a base of existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and revenue forecasts and management of funnel.

Location

Allows for Work From Home in Utah and Arizona.
Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet and exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$107,499 - $143,325 in these states: UT.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342742

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Software Engineer (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

In a high-accountability environment where bold ideas fuel innovation, the Senior Lead Software Engineer thrives on solving complex challenges that create meaningful value for customers, partners, and the industry. Trusted to take ownership and drive impact, this leader transforms business needs into scalable software solutions that help shape the future of AI-ready connectivity.

By providing technical direction across the design, delivery, and integration of multiple software solutions, the Senior Lead Software Engineer turns vision into action. They evaluate emerging technologies, establish best practices and methodologies, and guide the adoption of innovative solutions that support evolving business needs. Through collaboration, strategic thinking, and a commitment to excellence, they ensure every solution aligns with architectural standards while advancing the organization's technology capabilities and long-term success.

Location

This is a work from home position within the US.

The Main Responsibilities

Responsible for design and architecture solutions for public sector portals
Assist with the ongoing maintenance and decomposition of an existing monolithic application utilizing Java & Oracle
Develop and support enhancements and new functionality for Public Sector Portals using modern technologies, including Java, NodeJS, VueJS, PostgreSQL, Kubernetes, and CosmosDB.
Work with Product Development, Scrum Masters, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.
Capable of working independently, as well as with team members on different teams and in different locations.
Perform code reviews with other team members in a reviewer capacity.
Provide technical mentoring and guidance to less experienced SW Engineers.
Develop and support enhancements and new functionality to automate deployments in a micro services architecture environment.
Work closely with other engineering team members to ensure code deployments are fully automated and transparent.
Continually work towards making improvements in the release process and facilitate migration to a Continuous Deployment/Continuous Integration approach.
Provide technical expertise and troubleshooting as needed to support production issues.
Assist and in some cases be responsible for the design and architecture of projects and features.
Be willing to support deployments outside of work hours and participate in an on-call rotation.
Actively participate in all relevant agile ceremonies for each project iteration.

What We Look For in a Candidate

8+ years of experience in enterprise development using Java or Javascript and have hands-on experience with different frameworks.
4+ years of experience with application integrations such as RESTful Web Services, Micro-services, File/Data transfers, etc.
3-5 years of experience with Architecture, Design & Development of web-based applications.
US citizen or GC holder
3-5 years of experience with Agile Development Methodology.
3-5 years of experience working with both relational and non-relational databases.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342838

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Telecommunications Technician (AUBURN, WA, US, 98002)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Location and Schedule

This is a full-time position located in Auburn, WA. The typical schedule is Monday - Saturday 8am-4:30pm. The schedule will include weekend rotations. May also include nights, holidays, and on call rotations. May be assigned to work out of town for varying lengths of time.

The Main Responsibilities

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

#LI-Onsite #LI-CS2

Requisition #: 342219

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Field Technician I - BIRMINGHAM, AL (BIRMINGHAM, AL, US, 35203)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: AL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342695

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Field Technician I - BATON ROUGE, LA (BATON ROUGE, LA, US, 70810)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: LA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Onsite

Requisition #: 342694

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Director, Investigations and Innovation (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

This Director-level role in Global Security Services leads and matures Lumen’s Investigations and Innovation program — a primarily virtual team of 25 to 30 skilled advanced cyber investigators, certified digital forensics professionals, Red Team / Pen testers, and innovation engineers.

As an industry disrupter, Lumen sets the bar high. This leader drives the research and incubation of emerging security capabilities enterprise-wide, sustaining the established program while boldly leading in new directions; a security-practitioner background is preferred. The role is cross-functional, partnering with the Cyber Fusion Center, Cyber Incident Response Team, Black Lotus Labs, Fraud Management, Physical Security, Legal, and SMEs across IT, Network, and Product. The work is challenging and the pace intense, but trust is how we operate — so the right leader thrives where every challenge is a chance to innovate and we win together.

Location

This is a remote postion open to candidates based anywhere in the US.

The Main Responsibilities

1. Advanced Cyber Investigations & Digital Forensics

Run a world-class digital investigations and forensics capability staffed by certified professionals.
Lead complex intrusion, insider-threat, and incident investigations across all Lumen environments.
Ensure forensically sound evidence acquisition, preservation, chain of custody, and data recovery.
Deliver clear, defensible findings and metrics to stakeholders.

2. Litigation, Legal & Law Enforcement Support

Provide expert investigations and legal support: e-discovery, legal hold, and response to subpoenas and demands.
Serve as trusted liaison to Legal, HR, and external law enforcement.
Maintain evidentiary standards for legal, regulatory, and litigation proceedings.

3. Innovation & Emerging Capabilities

Research, pilot, and prove emerging security technologies — AI/ML security, automation, and next-gen tooling — where bold ideas drive real innovation.
Incubate new detection, threat-hunting, and defensive capabilities into repeatable programs.
Partner with Security Engineering and the Cyber Fusion Center to operationalize innovations at scale.

4. Threat Hunting

Mature a program of hypothesis-driven threat hunts.
Ingest new and emerging threats, including 0-day vulnerabilities.
Pivot rapidly based on real and hypothetical threat-actor activity.

5. Red Team

Run Adversarial Cyber Emulation (ACE) engagements against Lumen’s incident response teams.
Lead Purple Team exercises in collaboration with incident response.
Conduct penetration tests of targeted applications by risk or compliance.

6. Engineering of Detection & Response Security Controls

Choose the right security technology with Security Architecture.
Cover Detection & Response across Endpoint, Network, and AI.
Configure the Lumen security stack for cross-platform cohesion.
Tune the log-ingest and SIEM platform so responders can ‘defend Lumen.

Other Responsibilities:

Establish investigative processes, standards, and evidentiary rigor.
Develop a training and certification framework so the team can build, learn, and lead.
Drive tooling requirements and assess existing technologies.
Hire, develop, and grow team members with flexibility, care, and opportunity.
Lead Manager and Sr. Manager personnel; identify, develop, and delegate assigned projects.
Continually realign services with business and product needs, where every voice guides our future.
Advance the growing security operations organization — we win together.
Build strong relationships with colleagues, peers, clients, and vendors.

What We Look For in a Candidate

Knowledgeable on the following platforms:

Security platforms: Crowdstrike, Palo Alto, Tenable, Proofpoint, Extrahop, Splunk, Microsoft, RADIUS, and emerging AI.
Forensics platforms: Cellebrite, Magnet AXIOM, EnCase / FTK, Nuix, and e-discovery tooling.

Required:

Bachelor’s degree in a related field plus 7 years relevant experience, or equivalent.

Preferred:

10+ years in security, investigations, or operations
Relevant security or forensics certifications
Security clearance may be required
Security industry certifications (examples)
CISSP
CRISC
CISM
GCFA
GCFE
EnCE
Security+
CEH
ITIL Foundations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342850

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Network Infrastructure Communication Manager (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen Technologies is seeking an experienced communications leader to help elevate the story of Lumen’s infrastructure services while supporting incident communications for network outages. The Senior Lead Manager, Network Infrastructure & Incident Communications, role leads strategic messaging for Lumen’s infrastructure platforms, partnering closely with the infrastructure team to tell the story of Lumen’s core network, services, and operational foundations that enable global connectivity. The role also supports incident messaging for service disruptions, coordinates timely and accurate communications with internal and external stakeholders, and assists with media engagement as needed.

The Main Responsibilities

Partner with Lumen’s infrastructure leaders to identify and develop proactive storytelling opportunities (e.g., network expansions, upgrades, resiliency investments, sustainability and innovation initiatives), translating technical work into clear narratives that support business priorities.
Drive proactive media relations that move beyond reactive press activity. Identify and prioritize high-impact outlets and influencers; build and sustain trusted journalist relationships; monitor the news cycle for emerging narratives; and develop creative, timely pitch angles that position Lumen executives as authoritative voices on AI networking, infrastructure resilience, and enterprise transformation.
Act as a strategic advisor to executives and business leaders, ensuring external communications are aligned to business objectives, grounded in an informed point of view, and delivered with consistency, clarity, and credibility across proactive and reactive moments.
Help anticipate, mitigate, and manage reputational risk by identifying emerging issues early, shaping messaging strategies that protect and strengthen the Lumen brand, and ensuring all communications reinforce trust, transparency, and credibility with key stakeholders.
Draft press releases, messaging, talking points, and briefing materials, while leading spokesperson preparation and coordinating media interviews, including pitching, scheduling, and follow-up.
Lead end-to-end communications for network outages and service disruptions, including drafting incident messaging, FAQs, and talking points, and coordinating closely with network operations, incident leaders, legal and other stakeholders to gather approvals and ensure accuracy.
Field and respond to media inquiries and support proactive outreach related to outages, service reliability, and high-impact issues to provide timely statements, accurate updates, and approved messaging.
Develop and maintain playbooks, templates, and messaging governance for outages to drive repeatable execution and brand consistency.
Monitor and analyze issue and outage communications effectiveness (e.g., stakeholder feedback, channel performance, media coverage) and recommend improvements to process and messaging.

What We Look For in a Candidate

Bachelor’s degree in Communications, Journalism, Public Relations, or a related field (or equivalent experience).
Significant experience leading high-stakes, time-sensitive communications in a complex organization (e.g., incident response, crisis/issues management, corporate communications, or technology communications).
Demonstrated ability to translate technical information into clear, audience-appropriate messaging for customers, employees, executives, and external stakeholders.
Excellent written and verbal communication skills, including executive-level briefing, message discipline, and media-ready writing.
Proven project management and operational skills with the ability to pivot quickly in a fast-paced environment.
Strong judgment, analytical skills, and discretion when managing sensitive information and reputational risk.
Demonstrated experience developing proactive media strategies and story pitches, securing interviews, and preparing spokespeople with succinct messaging and anticipated Q&A.
Strong ability to build trusted relationships with highly technical teams and convert infrastructure roadmaps, milestones, and performance improvements into audience-relevant narratives for media and external stakeholders.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI
$116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-Remote

Requisition #: 342433

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Senior Lead Platform Activation Architect (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Lumen connects the world by helping customers bring people, data, and applications together quickly, securely, and effortlessly. We are building a culture and company from the people up, grounded in teamwork, trust, and transparency — because people power progress. In this role, you will help bring that promise to life by making the Lumen Platform tangible, compelling, and actionable for customers.

The Senior Lead Platform Activation Architect will be a key member of Partner/Product, Readiness, Incubation, Storytelling and Motion (PRISM), Lumen’s outbound, demo-led platform activation team. PRISM partners across Product, Technology, Sales, and the ecosystem to take Lumen Validated Designs and solutions to market through customer-centric narratives, interactive demos, workshops, webinars, and proof-of-value experiences.

This role bridges the builder-architect and the storyteller: technical enough to architect and build real, working demos, and compelling enough to make a customer feel the outcome. We are looking for a customer-facing technology evangelist who can understand complex solutions, translate them into business outcomes, and confidently tell a compelling story in front of customers, partners, sellers, and decision makers. The ideal candidate brings strong technical fluency, executive presence, curiosity, and creativity with the ability to think from the customer’s point of view and show how Lumen’s platform capabilities solve real business problems.

This role is ideal for someone energized by building something new, shaping go-to-market motions, and helping customers see what is possible with Lumen across cloud, networking, security, AI, partner technologies, and validated design experiences.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Translate Lumen Validated Designs (LVD) into customer-centric activation experiences, including narratives, demos, workshops, webinars, proof-of-value engagements, and field-ready enablement assets.
Build and deliver compelling customer stories that lead with business outcomes, buyer personas, and real-world use cases — not just technical features or product capabilities.
Design, build, and present interactive demos that make the Lumen Platform tangible for customers and clearly show how solutions work across the full end-to-end architecture.
Bring strong stage presence to customer sessions, seller enablement moments, webinars, workshops, and partner-led engagements; confidently facilitate conversations with both technical and business audiences.
Partner across Product, Technology, Engineering, Marketing, Sales, and ecosystem partners to shape activation strategies, gather field signals, and refine solution narratives based on customer feedback.
Help incubate new product-led and partner-led go-to-market motions before they scale, then develop repeatable frameworks, assets, and enablement that allow the field and partner teams to carry the motion forward.
Apply the LVD and Demo Center of Excellence framework to ensure demos and activation experiences are validated, interactive, outcome-oriented, and aligned to the customer’s sales moment, decision points, and required level of technical depth.
Use modern AI and productivity tools, such as Claude, Copilot, Gemini, or similar platforms, to support storytelling, rapid prototyping, demo creation, research, and scalable enablement.
Continuously improve activation assets, customer narratives, demo flows, adoption guides, and workshop materials based on customer engagements, seller feedback, and evolving platform capabilities.

What We Look For in a Candidate

8+ years of experience in customer-facing technology, product, solution activation, sales engineering, technical pre-sales, field CTO, product marketing, technical evangelism, or related roles.
Bachelor’s degree or equivalent combination of education and relevant experience.
Proven ability to present to customers, facilitate high-impact conversations, and tell a clear, compelling story that connects technical capabilities to business outcomes.
Strong technical fluency with the ability to understand complex platforms, architectures, integrations, and product capabilities and translate them into simple, customer-relevant messaging.
Experience building, delivering, or contributing to demos, workshops, proof-of-value engagements, webinars, customer briefings, enablement programs, or go-to-market motions at scale.
Demonstrated strength in customer empathy, discovery, storytelling, messaging, and outcome-based solution positioning.
Ability to work cross-functionally across product, engineering, sales, marketing, partner, and field teams with a high degree of ownership, independence, and collaboration.
Experience in cloud, product, software, networking, telecom, cybersecurity, AI, partner ecosystems, or large-scale technology environments preferred; telecom and networking experience are a plus, but broad technology/product orientation and customer-facing evangelism are highly valued.
Familiarity with AI tools such as Claude, Copilot, Gemini, or similar platforms preferred.
Comfort with hands-on demo creation, rapid prototyping, light coding, front-end concepts, APIs, web technologies, or interactive experience design is preferred; this role does not require deep production engineering ownership but does require enough technical capability to make demos credible and effective.
Demonstrated alignment with Lumen’s culture of clarity, courage, customer obsession, growth mindset, respect, teamwork, transparency, trust, and ownership

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI
$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 342888

Life at Lumen

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Privacy Notice

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

Retention Strategist (Remote, US)

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and develop retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success.

The Main Responsibilities

Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts.
Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn.
Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts.
Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives.
Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies.
Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services.
Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment.
Maintain and report a rolling 90-day renewal forecast by segment and territory, providing strategic insights to leadership.
Lead initiatives to improve operational efficiency by identifying process gaps and implementing solutions.
Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed.

What We Look For in a Candidate

Bachelor’s degree or equivalent experience in business, communications, or related field.
6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments.
Proven success in managing complex renewals and retention strategies with measurable results.
Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic decisions.
Strong analytical skills with the ability to interpret data and develop actionable insights.
Exceptional communication, presentation, and collaboration skills across multiple stakeholders.
Experience influencing pricing strategies, migration planning, and account growth initiatives.
Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$88,562 - $118,079 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$92,996 - $123,991 in these states: CO HI MI MN NC NH NV OR RI
$97,419 - $129,891 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's: