Lumen Technologies

CUSTOMER CARE MANAGER III (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338688

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

SR LEAD MARKETING MANAGER (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Liaison with regional sales and product leadership to develop the GTM strategy for Japan.

The Main Responsibilities

Responsible for developing and owning regional Marketing strategy and outcomes for Japan market
Strategize and craft marketing campaigns to realise GTM strategy while maintaining optimum cost per lead ratio
Identify prospective clients and build a strong sales pipeline for the Sales Managers using different marketing channels – LDR/cold - calling, email communications, LinkedIn, referrals and other direct marketing methods 
Find unique ways to attract the attention of C-level executives
Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal
Manage regional budgets and spends
Track lead status on a daily, weekly and monthly basis to check performance against the marketing plan
Own regional events planning, execution and outcomes

What We Look For in a Candidate

Minimum 5 years of Enteprise B2B experience in Regional Marketing in Japan
Experience in Technology / Cybersecurity/ Service provider segment preferred
Strong experience of running Marketing campaigns
Good writing and verbal communications skills

Compensation

What to Expect Next

Requisition #: 337048

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

In this role you will be part of a team that is responsible for the architecture, engineering, deployment and maintenance of network technology. You will also be working with the software development team to plan and support the deployment of software applications.

Engineers are expected to identify and design solutions for issues involving: new features, interoperability, vulnerability, system limits and constraints facing the platforms and products. In addition, engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors and peers to anticipate, define, and pursue these capabilities.

A successful engineer is a strong communicator and relationship builder, who uses soft skills to persuade stakeholders to: achieve consensus, obtain commitment, and take action. The engineer is a de-facto leader in the organization and is committed to directly mentoring junior engineers and technicians, while consistently demonstrating behaviors aligned with our core values.

The Main Responsibilities

Research, evaluate, engineer, develop, troubleshoot and support solutions and infrastructure for network deployments.
Defines and executes repeatable test procedures, creation of technical documentation and delivery of standards for implementation.
Assess operational business processes to ensure security is appropriately integrated.
Directly engages in advanced troubleshooting and delivery with stakeholders.
Assess potential risks with new applications and products and provide security requirements and recommendations for risk mitigation to help the business succeed with their projects.
Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems.
Ensure reports and findings are delivered in a timely and appropriate manner to management, operations and executive leadership.
Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation.
Coordinate activities across multiple departments and business units.

What We Look For in a Candidate

Undergraduate degree in Computer Science, Engineering, related field, or equivalent experience.
6+ years of progressively expanding responsibilities and experience in networking, technology management, or security operations.
A confident and mature individual with a high degree of energy, enthusiasm and can-do attitude to achieve outstanding, timely, and quality results and operate at the highest levels of excellence.
Must have broad technical knowledge of current and emerging technologies.
Proven experience with network design, configuring and troubleshooting of routed and switched networks, TCP/IP, Ethernet, VLAN, IPSec, VPN, and Firewalls.
Experience with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Active TS clearance with current SSBI/T5R investigation & CI Polygraph.

Compensation

Location Based Pay Ranges:

$91,266 - $121,688 in these states: VA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338214

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (Chai Wan, HK)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer (COLUMBUS, OH, US, 43215)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Are you passionate about leveraging technology innovation for the betterment of humanity in the Ohio market? Lumen Solution Engineers work in partnership with our Sales & Customer Success Teams and Partners, leading innovative conversations that help shape the growth of our customers. You will leverage your technical and sales skills to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and focusing on data center solutions, cloud and edge solutions, and VM Ware solutions.

The Main Responsibilities

Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience.
Analyzes and identify our customer's business and technology objectives, conduct full technical discovery, and architect (with the technical team) client solutions to meet gathered requirements.
Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle.
Working with large enterprise solutions and understanding their data center strategy.

What We Look For in a Candidate

Technical pre-sales and/or consulting experience.
Technical knowledge across one or more of the following global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services,
Fundamental understanding in Security solutions – SASE, Fortinet, Cisco, Palo Alto
Fundamental understanding in Cloud & Architecture design – AWS, Google Cloud, Azure, and Data Center designs
Fundamental understanding of Unified Communications
Industry certifications are a plus.
Strong verbal, and written communication
Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, partners.
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
B.S. Degree in a related field or equivalent work experience in the private sector or military

Compensation

Location Based Pay Ranges:

$99,225 - $132,300 in these states: OH.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338218

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST - SINGAPORE (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location: Singapore

Reports to: Security Operations Manager – Asia Pacific

Support Hour: Shift Work

A pivotal role in the Global Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Facilitates the ingress, implementation and egress of advanced client trouble / change requests for managed premise, cloud, NextGen UTM firewall, MDDoS, Threat Intelligence and Secure Log Management products. Provides mentoring, training and escalation support to Associate Security Analysts. As a SOC Analyst, you will learn how to work with cutting edge User Behaviour and Entity Analytics (UEBA) platform to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

The Main Responsibilities

Responsibilities:

Monitor, triage and response to SIEM alerts for client security events;
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products;
Research and implement customer generated change requests for MSS products;
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure;
Manage technical workload and engage Incident Response Analysts and management
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events;
Present as technical expert delivering solutions to clients, internal business and third-party vendors;
Develop enhancements to existing solutions, promote creation of new tools, processes and applications;
Directly support, train and mentor Associate Security Analysts;
Participate in company sponsored job related activities plus training to further develop your management and technical skills;
He/she will be part of a rotating SOC shift and will need to manage their schedule accordingly so to ensure there is coverage during SOC shifts.

What We Look For in a Candidate

Requirements:

2-5 years of professional work experience in Information Security with SOC based experience;
Possible security technology certifications (e.g. CompTIA Security+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Strong analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience of networking and firewalls (e.g. Cisco ASA, Palo Alto, Checkpoint, Juniper, Fortinet, Arbor, Radware);
Working knowledge of Elastic Stack (Elasticsearch, Kibana) and exposure to Log Management/SIEM (e.g. Splunk, QRadar, ArcSight);
Good to have programming and scripting skills (e.g. C++, Bash, Python, Perl, Powershell);
Exceptional customer service skills;
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;
Must be able to satisfy local government / national background screening.

Compensation

What to Expect Next

Requisition #: 338713

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

PRINCIPAL TECHNOLOGY ARCHITECT (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Solution Architect (Security) provides Top in Class Solution Architecture support for cybersecurity solutions and services. They are the customer’s trusted advisor whom will be responsible for architecting and designing solution that will deliver the outcomes and achieves the customer’s business needs and objectives.
The Senior Lead Solution Architect (Security) is responsible to provide consultative technical expertise throughout the sales cycle which includes the preparation and presentation of designs, bids, and proposals.

The Main Responsibilities

Pre-sales Engagement:
Lead consultative engagements with prospective and existing customers to understand their security needs and challenges.
Design and propose Lumen’s Advanced MDR or other security services from our portfolio, incorporating threat intelligence, vulnerability management, incident response, and other relevant security services.
Develop and deliver persuasive and compelling presentations, proposals, and solution documentation that clearly articulate the value proposition of our services, in a professional and engaging manner.
Collaborate with sales teams to qualify opportunities and drive successful outcomes.
Effectively communicate Lumen's technical capabilities to customers, aligning their expectations with our offerings and roadmaps.
Develop strong relationships with customers and internal sales teams to drive opportunities to closure and exceed sales targets.
Solution Design:
Translate customer requirements into detailed technical designs for Advanced MDR deployments, considering factors such as network architecture, technology stack, compliance requirements, and industry best practices.
Define integration points with existing customer security infrastructure and tools.
Contribute to the development and enhancement of our service offerings by providing feedback of market or industry trends to our Product team, as continuous improvement.
Stay abreast of emerging security threats and technologies to ensure solutions remain relevant and effective.
Develop comprehensive security solutions by integrating Lumen's diverse offerings (network, cloud, etc.) to address customer needs end-to-end.
Provide post-sales technical support, including documentation and diagrams, to ensure smooth implementation and customer satisfaction.
Technical Expertise:
Provide technical guidance and support to customers throughout the sales and onboarding process.
Participate in security assessments and workshops to identify vulnerabilities and recommend mitigation strategies.
Contribute to the development of knowledge base articles, white papers, and other technical documentation.
Field technical questions from prospects and customers.
Collaborate with Product Management and Marketing to provide technical expertise and translate customer feedback into product enhancements.

Position Objectives:
Thought Leadership: Function as thought leader in Security - can demonstrate industry segment knowledge on how technology can meet real world customers’ needs and challenges
Driving Revenue Growth: Increase sales and adoption of Lumen's Advanced MDR services by effectively designing and presenting compelling security solutions to prospective and existing customers.
Expanding Market Reach: Contribute to the expansion of Lumen's market share in the Advanced MDR space by developing and promoting innovative solutions that address evolving customer needs, particularly in OT and cloud security.
Ensuring Customer Satisfaction: Deliver exceptional customer experiences by providing expert guidance, tailored solutions, and seamless post-sales support.
Strengthening Lumen's Expertise: Contribute to the enhancement of Lumen's Advanced MDR service offerings and internal knowledge base by staying abreast of industry trends, best practices, and emerging technologies.
Promoting Collaboration and Efficiency: Foster a collaborative environment with internal teams (sales, product management, marketing) to ensure alignment and drive continuous improvement in solution development and delivery.

What We Look For in a Candidate

Complete understanding of the sales process.
Good face-face customer interaction skills.
Excellent interpersonal, and communication skills (oral, written and presentation)
Excellent organizational skills - able to work on multiple opportunities for multiple Clients simultaneously.
Experience performing needs assessments, and making recommendations based on the discovered need
Establishing and maintaining key relationships at senior levels within customer organizations to develop & close deals
Generate and share insights from customer engagement sessions to distil customer business needs, strategize on potential opportunities/offerings and collaborate with Product teams to develop compelling and repeatable client propositions
Formulating, implementing and managing strategic engagement plans for each opportunity including deal structuring ideas and proposal storylines/pitches for sharing across internal stakeholders
Negotiating major complex deals, in particular providing the technical support in developing a fit-for-purpose solution based on repeatable modules that can be delivered within commercial construct
Coordinating and working in a complex matrix environment to establish balance of solution and commercial outcome both internally and with customers
Being accountable for deal Business Cases for internal approvals
Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
Ability and willingness to share knowledge and expertise among various organizations within the company
Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer
Ability to work in a team environment and demonstrate strong problem solving skills
Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines
Experience: 6+ years of experience in cybersecurity, with a focus on SOC/MSS/MDR services design and implementation.
Domain Knowledge:
Strong understanding of security principles, frameworks, and best practices (e.g., NIST, ISO 27001).
In-depth knowledge of security technologies, including SIEM, EDR, firewalls, intrusion detection/prevention systems, and vulnerability scanners.
Hands-on experience with cloud security platforms (e.g., AWS, Azure, GCP).
Familiarity with OT security concepts and technologies.
Skills:
Excellent communication, presentation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Proven ability to manage multiple projects and prioritize tasks effectively.
Bonus Points:
Relevant industry certifications (e.g., CISSP, CISM, GIAC).
Experience with scripting or programming languages.
Knowledge of threat hunting methodologies and techniques.
Bachelor’s degree in Engineering / Computer Science

Compensation

What to Expect Next

Requisition #: 338768

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CX Business Analyst (HOME, PL)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen’s Experience organization is looking for a CX Business Analyst to join our Insights and Innovation Business team. This is an unparalleled opportunity to gain hands-on experience in a dynamic environment, supporting the CX backbone of Lumen's AGT group and learning the go-to market functions of a Telco/Tech corporation.

The CX Business Analyst will play a crucial role in helping build the customer experience insights data to inform business decisions and improve our go-to-market strategy. Responsibilities include structuring all relevant data points, analyzing customer-related data from surveys and other Voice of Customer (VoC) sources, creating standard reporting to enable the Business in the decision-making process.

This exceptional role offers an opportunity for an ambitious professional to experience working in a global technology company headquartered in the USA, while being part of a Polish-based team located in our Poznan office.

Working hours: 1pm - 9pm CET / 2pm - 10pm CET

Location: Remote work from Poland

The Main Responsibilities

Create a solid reporting structure to inform Lumen’s key stakeholders on CX/PX trends and correlations with the Experience.
Infuse deep financial domain expertise to better measure the impact experience has on our North Star priorities.
Partner with Lumen Finance and rest of AGT organizations, including PMO and REO to ensure alignment in how CX insights are used across AGT and Lumen.
Help build PBI reporting to deep dive into CX analyses.
Work together with AI CX engineers to define AI rules and prompts based on CX insights to ensure alignment with Lumen’s strategy.
Build CX analyses to support the AGT business decision making process and provide insightful CX, PX data points and their correlation to Lumen’s financial results.
Ensure effective delivery of data and insights for the key AGT ROBs (townhalls, AGT goal setting, CX monthly results, etc) as key CX analytics representative.

What We Look For in a Candidate

Experienced in CX analytics as well as financial models; Sales/GTM Finance background preferred.
Independent worker with a proven track record of delivering impactful results and driving business value.
Strong strategic mindset and problem-solving skills; critical thinker.
Excellent English communicator with a history of successful stakeholder relationships; international corporation experience is a plus.
Strong interpersonal, time management, and facilitation skills; thrives in fast-paced environments.
Focused on continuous improvement through process simplification and automation using technology.
Proficient in solving complex data and analytical challenges; adept at evolving reporting to drive impact.
Highly skilled in advanced Microsoft Excel functionality and PowerBI; Power Query or SQL experience is a plus.

Requisition #: 338751

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

Sr Mgr Sales - Inside (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provide leadership and guidance for a team of quota’d sales representatives. Ensure all team members clearly understand their roles and responsibilities in achieving team objectives and have a consistent understanding of Lumen’s key differentiators in the market.

Work Location

WFH - Any State

The Main Responsibilities

Define price points necessary to win business and champion targeted accounts within the company (“internal selling”), especially on a financial basis.
Define and implement sales activity requirements for account management personnel.
Achieve defined sales targets.
Individually and through team members:
Develop the equivalent of C-Level relationships with targeted accounts with the objective of positioning Lumen as its strategic partner.
Provide consultative guidance to key personnel at targeted accounts, with the intent of influencing specifications in structured procurements to create ‘win-win’ outcomes.
Provide thorough responses to public structured procurements, with particular attention to narrative detail as well as Lumen key differentiators; “selling Lumen” in clear and concise written form. Coordinate with Lumen affiliate resources – both inside and outside the Correctional Markets group – to provide thorough written responses to procurements and to service existing customers.

What We Look For in a Candidate

3+ years people management experience
7+ years telecommunications experience
Thorough technical understanding of network and managed IT services
Proven ability to manage sales and technical writing teams is a must
Excellent communication skills (verbal, written and presentation) for delivering information to diverse audiences, from senior executives to line operational staff.
Experience designing custom presentations, communicating complex technical information in an intuitive way for prospective customers.
Proven track record of a consistently achieving and out-performing targets

Compensation

Location Based Pay Ranges:

$90,132 - $120,173 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$94,647 - $126,189 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$99,152 - $132,195 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

#LI-LO1

Requisition #: 338264

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Technical Project Manager III Federal (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Individual will perform technical project management functions in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO. The position will require an active Government security clearance or successful pre-screen evaluation to obtain a security clearance.

Location

Work Location: Denver, CO

The Main Responsibilities

•   Trouble ticket management for dark fiber and circuit level issues (scheduling FOPs, working with OSPE/NI, updating tickets, reschedules, working with off-net carriers)
•   Processing scheduled maintenance notifications for Federal customers to determine risk assessments, impact level, MOP review
•   Provide background and scope of work pertaining to fiber maintenance, circuit grooms, equipment maintenance
•   Cataloging maintenance notifications in GSD NOC database, issue status updates for completed and rescheduled work
•   Review and evaluate customer maintenance submissions for technical scope and requirements. Coordinate field personnel resources, equipment and test gear.
•   Conduct fiber and equipment activities and testing with customer
•   Logistics support for equipment and component sparing, expedited shipment support and coordination with Field Operations
•   Manage RMAs, track deliveries to and from vendors to ensure inventory levels, validate and locate missing assets, prepare RMA reports and liaise with vendors for technical support
•   Research and evaluate project risk – utilize decision making authority to determines solutions for managing the risk
•   Review and interpret customer expectations in order to manage customer relationship
•   Prepare monthly reports for fiber availability, scheduled maintenance activities, customer network metrics
•   Liaise closely with other internal departments – Change Management, OSP Engineering, Field Operations, Construction and Splicing teams
•   Act as an advocate for customer maintenance requirements
•   Participate in customer presentations
•   Interface closely with Program Offices, Service Managers and Property Management

#CFJFED

#LI-POST1

What We Look For in a Candidate

Minimum of 5+ years’ experience with long-haul and metro transport networks, next-generation DWDM wavelength systems
Broad experience with various vendor platforms for optical networks – Ciena, Cisco, Lucent, Tellabs, Fujitsu
Circuit level troubleshooting experience
Experience with fiber maintenance activities to cover outside plant, and fiber splicing/relocation
Demonstrated ability to perform project planning and implementation, develop technical documentation and procedure
Prior NOC experience is preferred
Must be well versed in scheduled maintenance processes, fiber maintenance activities, circuit grooms and 3rd party providers
Ability to relate technical issues to management and Gov’t personnel

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$87,117 - $116,156 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits*

Bonus Structure

Requisition #: 336013

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Service Validation Analyst (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Service Validation Lead ensures the solution is validated per well-defined scope and agreed-upon success criteria. The role works with the Service Design Lead and other practice areas to determine if the solution meets or exceeds Customer expectations in terms of its functionality, delivery, quality, and the value it provides their business. The team is tasked with coordinating all parties, specifically controlling, monitoring, and communicating action items, risks, and issues during this stage of the established intake process.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Focus on delivering an elevated Customer experience with a high level of care and attention to detail by providing program management for the duration of the service validation phase and offering project governance for the framework around how the Service Validation component of the service lifecycle will be managed.
Develop reusable processes, methods, skills, knowledge, and experience to achieve specific and measurable objectives according to the Service Validation acceptance and success criteria.
Gather requirements along with the high-level objectives to ensure alignment with all members of the overall organization, reaching agreement on scope along with key assumptions from all stakeholders.
Finalize the end goals to close out the Service Validation phase and establishing success criteria and how these are measured.
Establish an agreed-upon timeline, start date, and duration and holding true to the timeline while mapping defined roles, responsibilities, and accountabilities to ensure correct allocation of resources.
Consult with subject matter expects and technical resources as appropriate during the Service Validation phase to facilitate successful outcomes.

What We Look For in a Candidate

Excellent program and project management skills and experience are critical, PMP preferred.
Bachelor’s degree in related field of study or equivalent years of Experience
5 years experience in a managed services, operations, networking, communications, program or project management, or other technical role.
Moderate technical knowledge across Global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services.
The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change.
Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments. Comfortable working in both a direct and matrixed operating structure. 
Excellent verbal, and written communication skills. 
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Minimal Travel may be required on occasion (limited out of town)

Compensation

Location Based Pay Ranges

$91,266 - $121,688 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338586

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Technician (LEXINGTON, NE, US, 68850)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full time position located in Lexington, Gothenburg, or Holdredge, NE. The schedule is Monday - Friday 8am - 4:30pm. The schedule may also include possible weekends, holidays, and on call rotation.

The Main Responsibilities

Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
Analyze and troubleshoot basic technical problems or issues.
Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines with the assistance of the test center or other designated employees.
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating their service needs and recognizing and suggesting additional/alternative services as appropriate.
Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration.
Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state drivers license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Pay Range

Minimum hourly rate: $15.07
Maximum hourly rate: $39.84

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Network Technician)

#LI-CS2

Requisition #: 338016

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

MGR SALES DEVELOPMENT (TOKYO, JP, 1056217)

About Lumen

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

An experienced Business Development Manager - (indirect Sales) with a strong background in managing sales through channel partners, Consultancy firms, system integrators for managed services in the market. The ideal candidate will have at least 7-8 years of experience in indirect sales, with a proven track record of success in building and managing relationships with consultancy services /system integrators and achieving sales targets. This role requires a deep understanding of the market, as well as excellent communication and negotiation skills.

The Main Responsibilities

Develop and execute the indirect sales strategy for managed services, focusing on system integrators and Consultancy firms as key partners.
Build and maintain strong relationships with top executives of the system integrators and consultancy firms, ensuring their engagement and commitment to promoting our managed services.
Collaborate with the marketing team to create and implement effective sales enablement materials and programs for system integrators / consultancy firms.
Train and educate system integrators on our managed services portfolio, ensuring they have the necessary knowledge to engage our services.
Monitor and analyze market trends, competitor activities, and customer feedback to identify new business opportunities and adapt the sales strategy accordingly.
Track and report on sales performance, providing regular updates to senior management on key metrics, including revenue, pipeline, and partner engagement.
Collaborate with cross-functional teams, including product and operations team, to ensure smooth delivery of solution sold to the customer
Collaborate well with Customer Success Team to ensure that the customer is well served post delivery.
Stay up to date with industry best practices and emerging trends in indirect sales and managed services.

What We Look For in a Candidate

Bachelor’s degree in business, Information Technology, or a related field.
Minimum of 7-8 years of experience in indirect sales, preferably in the managed services industry.
Proven track record of achieving sales targets selling through system integrators and Consultancy Firms.
Strong understanding of Japan market and business culture.
Excellent communication and negotiation skills, with the ability to influence and persuade partners.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Analytical mindset, with the ability to analyze market trends and customer feedback to identify business opportunities.
Proficiency in both Japanese and English is required.

Compensation

What to Expect Next

Requisition #: 333353

Background Screening

Equal Employment Opportunities

Disclaimer

Lead Software Developer (MADRID, ES, 28045)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Software Developer. This team player translates product vision and requirements into software design.

This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and instance lifecycle management using AI stack. Passionate about software automation and quality is always a priority. This role will collaborate with key stakeholders across the organization including but not limited to executive leadership, product owners, developers, and testers to plan, develop, and implement solutions to optimize and automate business and technical processes.

The Main Responsibilities

Write clean, maintainable code, including test.
Work in a CI/CD environment.
Participate in meetings and conferences to gather requirements y discuss architectural decisions.
Collaborate with other employees to ensure quality product enhancements.
Work with the development team to improve the system architecture.
Work under agile principles.
Develop reusable software components.

What We Look For in a Candidate

English proficiency (C1/C2)
Bachelor's in Computer Science or equivalent
5+ years in Java/Python development
Skilled in Spring, Spring Boot, FastAPI, Django
Proficient in REST API development and security (OAuth2.0, OIDC)
Experience with SQL (Oracle/PostgreSQL) and NoSQL (MongoDB/Couchbase)
GenAI development using Python, Langchain, Vector datastores
Container ecosystems (Kubernetes, Docker)
Cloud platforms (AWS, GCP, Azure)
CI/CD pipelines
System design and performance engineering

What to Expect Next

Requisition #: 338035

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER SUCCESS CONSULTANT (MELBOURNE, AU)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

Construct and implement customer success plans, driving customer value realization
Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
Build value-based relationships with customers to optimize CS plays while leveraging self-service
Share thought leadership with customers based on needs resulting in strengthened customer trust
Identify and qualify opportunities for expansion, partnering closely with sales
Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customers’ success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
Define and execute renewal methodology aligned with customer priorities to positively impact profit margins

What We Look For in a Candidate

Experience: 5+ years customer success or account management experience
Education Level: Bachelor's Degree or equivalent work experience
Experience working with large and medium enterprise customers
Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

Compensation

What to Expect Next

Requisition #: 338071

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Enterprise Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Luman is seeking a sales-oriented IT professional or technologist who is a strategic thinker, a visionary, and has broad experience across multiple technology domains.This individual will partner with customer executive and technology teams to design and deliver solutions that deliver customer value using the Lumen Platform. This individual will lead the design team through the solution development activities for specific customer projects and drive collaboration with internal and external stakeholders at all levels.

The Enterprise Architect is a key member of the business development team tasked with establishing Lumen as a trusted technology solutions partner with a passion for helping customers realize transformative business outcomes through technology. Working with Lumen’s customers and prospects, the Enterprise Architect will focus solution development efforts on delivering the most complex, high-priority innovation projects. This individual will be expected to use a consultative approach to define solution objectives and success criteria, provide advisory support for business case development, manage the design and execution strategy, and build consensus at all stakeholder levels.

Location and Schedule

This is a Work From Home position available from any US-based location. The schedule is typical daytime business hours though flexibility is required depending on the business and customer needs. Travel is required, typically from 10% to 25%.

US Citizenship or Permanent Residency is required for consideration.

The Main Responsibilities

Participating in executive-level discussions with current and prospective Lumen customers to determine their innovation priorities and deliver prescriptive guidance to support their business transformation efforts through the use of the Lumen Platform.
Maintaining ownership for the overall innovation strategy, solution development effort, and execution plan for how target customers will realize business transformation through the use of the Lumen service portfolio.
Partnering with team members to program manage solution development efforts including discovery and requirements gathering, scoping and business impact analysis, business case development, resource modeling, technical design, service level definition, and SOW creation.
Lead business development activities with customers such as joint solution development and business planning workshops, identify and pursue new lines of business, go-to-market messaging, and participating in customer relationship mapping and management.
Participating in Lumen and industry subject-matter expertise communities ensuring success for customers that consume Lumen services by presenting at Lumen customer events, contributing to blog posts, white papers, and case studies, and providing ongoing innovation feedback to Lumen product development teams.

What We Look For in a Candidate

Bachelor’s degree in Computer Science/Engineering/MIS, Math or 10 years minimum related field or equivalent experience (including military experience).
Excellent presentation, speaking and writing skills with the ability to effectively communicate a compelling vision and complex technical concepts to a broad range of audiences, including the C-Suite. Collaborative team builder with experience working across multiple business units to achieve results.
Able to form strong working relationships that bridge technical and business functions and obtain buy-in across complex organizations. Demonstrated ability to quickly establish trust with customers and engage with a shared vision for transformation and success.
The ability to overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change. Able to maintain focus on objectives while also managing through ambiguous and dynamic business environments. Comfortable working in both a direct and matrixed operating structure.
Experience in a results-oriented sales environment, preferably with a background in technology consulting, business development, and/or experience leading complex solution development engagements involving multiple technology domains.
An intellectual curiosity coupled with the ability to quickly learn and keep current on current and emerging technologies that are shaping industries. Must be or willing to become proficient in Lumen services, market segments, and relevant industry verticals.
Strong continuous improvement mindset and passion to identify or develop strategies to maximize operational efficiency and return on investment.
Ability to discuss a wide range of emerging technologies and practices in support of customer evaluation and adoption. Broad understanding of key technology domains including premise and cloud infrastructure, security best practices, enterprise architectures, data and application frameworks, IT operations, and industry compliance standards.
Strong preference given to candidates with familiarity in security best practices, Relevant industry certifications such as ITIL, CISSP, GCP, AWS CSA, PMP, strongly preferred.

Compensation

Location Based Pay Ranges:

$128,174 - $170,888 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$134,579 - $179,435 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$140,994 - $187,982 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338604

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Gen AI Sr Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

Location

This is a Work From Home position available from any US-based location.

The Role

The role of a Sr Lead Software Developer in this context is to lead the development of Generative AI (Gen AI) applications. This position requires a versatile generalist who is proficient in Java and primarily Python and has hands-on experience with Gen AI frameworks. The ideal candidate should have a strong background in software development, particularly in creating and implementing Gen AI applications, rather than focusing solely on Java or data science/ML engineering.

You must be a US Citizen or Permanent Resident / Green Card for consideration for this position.

The Main Responsibilities

Lead development of Gen AI applications, mentor senior engineers, and conduct reviews.
Write clean and maintainable code, improve the system architecture
Participate in meetings and conferences to gather requirements and discuss architectural decisions.
Develop enterprise frameworks, libraries, and tools that reduce the time to develop Gen AI applications.
Explore new technologies in the Gen AI space like MCP, agent protocols and drive adoption of these technologies.
Research the latest industry trends and leverage them to drive system improvements.

What We Look For in a Candidate

Bachelor’s degree in computer science or related field or the equivalent in training and experience
10+ years of professional experience in Java/Python development
Well-versed with development using frameworks like Spring / Spring Boot / FastAPI / Django.
Well-versed with REST API development and security standards (OAuth2.0, OIDC, etc).
Experience using any SQL database (Oracle/PostgreSQL, etc) and any NoSQL databases - MongoDB/Couchbase.
Experience in Gen AI Development using Python, Langchain, Vector Datastores (Azure, Pinecone, etc), Large language models like Llama, Open AI, etc.
Well-versed with prompt engineering techniques and using frameworks like Semantic Kernel, LangGraph, etc.
Experience using a container ecosystem - Kubernetes, Docker.
Experience working developing and deploying applications on any cloud platforms (AWS / GCP / Azure)  
Experience using CI/CD pipelines for application development.
Well-versed with system design principles, microservices design patterns, and performance engineering.
Well-versed with new AI protocols like Model Context Protocol (MCP), Agentic frameworks, and protocols.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-PS1

Requisition #: 338036

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Finance Analyst II (HOME, PL)

About Lumen

The Role

At Lumen, we don’t just connect the world—we ignite business growth by linking people, data, and applications seamlessly and securely. We’re not just shaping the future—we’re building it, together. Our culture is fueled by teamwork, trust, and transparency, where people power progress every step of the way.

If you’re eager to make an impact in a global tech company, based remotely in Poland with work hours (10:00 am - 6:00 pm Polish time), this is the finance career move you’ve been waiting for. Lumen is looking for a Financial Planning and Analysis Analyst (II) to support our Accelerate Growth Team (AGT) Central Finance.

Are you ready for a high-impact finance role where your insights drive strategic decisions and develop a deep understanding of FP&A processes, enhance analytical skills, and contribute to the overall financial health of the organization?

As Finance Analyst you will play a crucial role on the FP&A team and gain exposure to a wide range of financial activities with the opportunity to work closely with experienced finance professionals.

In this role you will be assisting in the preparation of financial reports and conducting variance analysis to identify trends, risks, and opportunities. You will be also performing ad-hoc analysis as required, developing and maintaining financial dashboards and reporting tools.

The Main Responsibilities

Prepare monthly, quarterly, and annual financial reports ensuring accuracy and compliance together with understanding of key drivers, dependencies and trends
Support the budgeting and forecasting processes by gathering and analyzing financial data, and assist in developing financial models to predict future financial performance
Conduct in-depth variance analysis to identify trends, risks, and opportunities, and provide actionable insights
Perform ad hoc financial analysis or models as required to support various business initiatives or for informative purposes
Work closely with various departments to collect and validate financial information and provide financial guidance and support to cross-functional teams
Develop and maintain advanced reporting tools and techniques, such as Power BI, to create dynamic and interactive financial reports
Integrate data from multiple systems to provide comprehensive operational and financial insights
Identify and implement process improvements to enhance the efficiency and effectiveness of financial planning, processes and analysis activities
Actively support the finance team by anticipating needs, identifying potential issues, and proposing solutions before they arise
Participate in the preparation of high-quality presentations for stakeholders, clearly communicating financial data and insights
Stay updated with industry trends, best practices, and new financial tools to continuously improve the quality of financial analysis and reporting.

What We Look For in a Candidate

You have a good financial and analytical skills
Curiosity and growth mindset with high willingness to develop
High attention to detail with the ability to translate large amounts of data into actionable information
Ability to use advanced Excel and Power Point functions (Power Query is a valuable asset)
Ability to examine data from multiple sources to determine whether correlation and linkage exist between data sets
Ability to organize and manage work in an efficient and effective manner to ensure task, milestones and goals are met according to defined timelines
Ability to work independently and as part of a team

What to Expect Next

Requisition #: 338366

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Account Director II - Enterprise (WORKS FROM HOME, MO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Account Director II Enterprise, you will identify and develop new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
Requires at least 50% or more of time conducting sales activities outside of the office.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce preferred.

Compensation

Location Based Pay Ranges:

$107,499 - $143,325 in these states: KS and MO.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338803

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Field Technician (BURNS, OR, US, 97720)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and ﬁber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig & ﬁx), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of DSL, bonded DSL and POTS services. Combination tech supporting central office network maintenance, 911, radio tower & installation/repair including local enterprise/design services. Single tech town with closest IR tech 1 hour away.

Location and Schedule

This is a full time position located in Burns, OR. The regular schedule is Monday - Friday 8am - 4:30pm. Schedule may also include possible overtime, nights, weekends and holidays, along with rotating pager duty. Based on the business needs.

The Main Responsibilities

Analyzes and troubleshoots basic technical problems or issues.
Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL).
Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings.
Performs Central Office work as required to meet customer commitments.
Connects wires and cables to terminals and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
Work with telecom color-coded wires and cables.

What We Look For in a Candidate

At least six months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI. Experience connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
Knowledge of basic electricity, as it relates to telecommunications which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
Ability to complete designated amount of work in a specified timeframe, adjusting work assignments or schedules to meet changing work-related priorities or demands.
Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet, work in confined spaces (e.g., attics, crawl spaces, utility holes,) and ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 75 pounds.
Ability to perform job activities outdoors in all weather conditions.
A valid State driver’s license with a current satisfactory driving record, CDL preferred.
Ability to work varying shifts and hours including possible mandatory overtime, weekends, and holidays.

Compensation

Pay Ranges

Minimum hourly rate: $13.25
Maximum hourly rate: $35.98

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (Network Tech)

#LI-CS2

What to Expect Next

Requisition #: 337924

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Solution Architect, Fiber, ILA, and Micro Edge (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Architect to join our Pre-Sales Solution Engineering team to help our customers define the next generation of optical and amplification architectures needed for unlocking maximum value from their fiber investments in support of accelerating AI demand. This role will support hyperscaler, cloud, and technology companies as they expand their networks to meet the demands of AI-driven architectures. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, and the space, power, and cooling requirements critical to ILA and micro edge data center solutions.

As a Solution Architect, you will collaborate with sales, product, and engineering teams to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation network infrastructure.

Location and Schedule

This is a Work From Home position available from any US-based location. Schedule is typically daytime business though flexibility is required depending on business and customer needs. Travel may be up to 30%.

US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Design & Innovation

Customized solutions to meet the unique needs of hyperscaler, cloud, and technology customers.
Innovate optical architectures and fiber-based solutions to enhance performance, scalability, and efficiency.
Develop detailed designs for fiber planning, installation, and integration. Optimize space, power, and cooling configurations to maximize reliability and sustainability.

Pre-Sales Support

Partner with sales teams to engage with customers and understand their technical and business needs.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations.
Respond to RFPs, RFIs, and customer inquiries.
Act as a trusted technical advisor.

Collaboration

Work closely with product management to provide feedback on market needs and drive the development of new offerings.
Collaborate with network engineering and operations teams to ensure seamless transitions.

Technical Leadership

Serve as a subject matter expert. Mentor junior team members and contribute to knowledge-sharing initiatives.

What We Look For in a Candidate

Education & Experience

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
7+ years of related experience.
Track record of large-scale network deployments.

Technical Skills

Deep knowledge of optical networking technologies.
Expertise in fiber planning, installation, and testing processes.
Strong understanding of space, power, and cooling for ILAs and high density data centers.
Proficiency in network design tools and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia).

Soft Skills

Exceptional communication and presentation skills.
Strong customer-facing skills, with a consultative approach to problem-solving.

Preferred Qualifications

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure.
Certifications in optical networking or data center design.

Compensation

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338622

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A pivotal role in the APAC Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Provides mentoring, training and escalation support to the Security Analysts. As a Senior SOC Analyst, you will learn how to work with various platforms including SIEM, SOAR, EDR, NDR, CNAPP, UEBA and OT platforms to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

Support Hour: Office Hour Work (may change to shift work)

The Main Responsibilities

Monitor, triage and response to alerts for client security events detected on the various monitoring system.
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products.
Research and implement customer generated change requests for MSS products.
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
Manage technical workload and engage Incident Response Analysts and management
Inclusive of serving as the technical escalation by the L1 SOC Analyst
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
Present as technical expert delivering solutions to clients, internal business and third-party vendors.
Develop enhancements to existing solutions, promote creation of new tools, processes and applications such as alert fine-tuning, create, review and/or update of existing SOPs
Directly support, train and mentor the Security Analysts.
Participate in company sponsored job related activities plus training to further develop your management and technical skills.

What We Look For in a Candidate

2-5 years of professional work experience in Information Security with SOC environment
Relevant security certifications (e.g. CompTIA CySA+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Fluent in both Japanese and English
Strong understanding of threat landscape and expert analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience with public Cloud infrastructure providers (e.g. AWS, Azure, GCP) and understanding of cloud concepts like VPC, IAM roles, IaC, Containers and Orchestration, CI/CD, etc;
Knowledge/experience of networking (TCP/IP, HTTP, DNS, SMTP, etc) and firewalls (e.g. Fortinet, Cisco, Palo Alto, Checkpoint, Juniper);
Working knowledge of Log Management/SIEM (e.g. CrowdStrike, Fortinet, Splunk, Microsoft Sentinel, Google) and Endpoint Detection and Response (CrowdStrike, SentinelOne, Microsoft) and Cloud Security;
Exceptional customer service skills with working ITIL experience
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;

Advantages:

Knowledge/experience of Operational Technology (OT) Security (e.g. Clarity, Armis)
Programming and scripting skills (e.g. Bash, Python, Perl, Powershell);

Compensation

What to Expect Next

Requisition #: 338714

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD PROJECT MANAGER - PUB SEC (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a hybrid Engineer/PM/CCM role. The incumbent will work under the direction of the IPTS PM but also support APAC engagement in Japan and pre-sales efforts. The position will be customer facing and engage in support of the complete life cycle of all IPTS program orders in Japan. This involves pre-sales site surveys, development and implementation of technical solutions, and sustainment. The incumbent will meet directly and in person with DISA’s Japan Field Offices at least quarterly to assess customer satisfaction and identify process improvements to enhance customer satisfaction.

The Main Responsibilities

PMO:

Have sufficient Project Management experience to support the following.
- Work closely with Japanese customers, vendors, and internal IPTS team members to ensure smooth implementation and support of services
- Assist with status reporting of assigned orders
- Coordinate site access requests and test scheduling

Engineering/Sales:

Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, and technical workshops
Internal feedback loop to sales, PMO, carrier management teams regarding customer experience, product features/functionality, and service implementation/management.
Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services)
Ability to lead & engage in complex discussions with internal ecosystem, driving solutions & outcomes with sales, product & engineering
Understand the intra-Japan network architecture as well as the subsea network outward touch points with adjacent landmasses

APAC:

Coordinate updates for enterprise customer orders with regional and local Lumen APAC stakeholders.
Drive customer orders to meet delivery dates and increase monthly installed revenues for Japan and rest of APAC.
Collaborate with regional Lumen APAC Sales teams to support sales of Lumen products and services in APAC.
Leverage PM skills to lead local projects in Japan for business and customer requirements.

What We Look For in a Candidate

Be fluent in Japanese (Level 1)
US citizen living in Japan
PMP or equivalent of 2 years PM experience
Have or able to achieve a Secret Clearance

Compensation

What to Expect Next

Requisition #: 338812

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Field Technician (TILLAMOOK, OR, US, 97141)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Service Technician will be performing the installation, maintenance and troubleshooting of high-speed internet networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities.

Location and Schedule

This is a full-time position located in Lincoln City, OR. or Tillamook, OR. The schedule is Monday - Friday, 8am - 4:30pm

The Main Responsibilities

Perform installation, maintenance, and troubleshooting of high-speed internet, networks including associated wiring and equipment.
Climbing poles, using a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults. Locate buried telephone cables.
Observing all safety rules and regulations. Assist other technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities, direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge). All other duties as assigned.

What We Look For in a Candidate

High School diploma (or equivalent) or higher.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations.
Basic computer skills including MS Office applications.
Ability to work in confined spaces (attics, crawl spaces, utility holes,) ability to work aloft (ladder).
Ability to work outside in all weather conditions. Ability to work varying shifts and hours including days/nights, weekends, and holidays, and possible mandatory overtime.
A valid driver’s license and satisfactory driving record.

Preferred Qualifications:

Prior experience as a customer facing telecom operations technician.
Basic electricity training/certification or equivalent work experience.
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.

Compensation

Pay Ranges

Minimum hourly rate: $15.19
Maximum hourly rate: $34.78

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Customer SVC Tech)

#LI-CS2

Requisition #: 338173

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Telecommunications Field Technician (NORFOLK, NE, US, 68701)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance, you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Consideration will be given to individuals with field experience and basic telecom, electrical, low voltage, or HVAC skills.

The Main Responsibilities

Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
Analyze and troubleshoot basic technical problems or issues.
Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines with the assistance of the test center or other designated employees.
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating their service needs and recognizing and suggesting additional/alternative services as appropriate.
Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration.
Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends, and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state driver's license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.

Compensation

Minimum Hourly Wage $15.07
Maximum Hourly Wage $40.26

Learn more about Lumen's:

Benefits

#LI-CS2

Requisition #: 337617

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Accountant II (POZNAN, PL, 61871)

About Lumen

The Role

The Lumen Accountant II on our Expense team will contribute their accounting knowledge and business experience to closing the general ledger, including preparing journal entries, variance analysis and reporting results while gaining valuable experience regarding our product and service offerings and their associated margins.

Additional opportunities include enhancing internal controls, streamlining and automating procedures, and challenging the status quo to create an efficient, tech-savvy environment. You will be part of a team that is responsible for Lumen’s Expense accounting and reporting.

Location: Poznan, Poland

Benefits: annual bonus, private health care, Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, Company Social Benefits Fund, working abroad policy

The Main Responsibilities

Contribute to the monthly close process, including preparing journal entries, variance analysis, and reporting.
Prepare reconciliations of General Ledger accounts.
Perform monthly database management and reconciliation of large data sets (“Big Data”)
Partner with various internal teams such as Operations, FP&A, and Margin Assurance on problem resolution and process improvements.
Support financial statement audits.
Ensure accurate and timely accounting for specific Margin accounting areas.
Identify and implement improvements to reporting and processes.
Collaborate with FP&A, Operations, Product Finance, Revenue, GL, IT, Margin Management, AP and Network Expense Invoice Processing / Dispute teams, to analyze and report results.
Maintain internal control integrity and related SOX documentation and compliance.
Develop presentations for management and other internal stakeholders regarding financial results.
Create and/or maintain standard operating procedures (SOPs) for all tasks performed and review SOPs to identify opportunities to streamline and automate processes.
Assist with Ad hoc analysis and research as needed.

What We Look For in a Candidate

Required

Bachelor’s degree in accounting and relevant experience.
Minimum 2 years of related experience and advanced degree preferred.
Must have the ability to interact with various other groups and levels within the company.
Must have the ability to deal with large volumes of data and be savvy with various data systems and reporting tools.
1-2 years of experience working with large public company ($1B+ in revenue).
Excellent verbal and written skills.
Advanced/Expert Excel skills.
Proficient in Microsoft Office.

Preferred

CPA license preferred.
SAP experience preferred.
Telecommunications industry preferred.
Advanced/Expert SQL, Access, Hyperion Essbase, Oracle, or similar database tools.

What to Expect Next

Requisition #: 338752

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Principal Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Principal Architect – Service Assurance is responsible for designing, developing, and optimizing IT architecture solutions that ensure high-quality, reliable service assurance for telecom operations. This role involves leading architectural strategies for monitoring, incident management, automation, and predictive analytics to improve network performance and customer experience.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Architectural Leadership: Develop and maintain scalable IT architecture to support service assurance across network operations, ensuring seamless monitoring, automation, and analytics integration.

Technology Strategy: Define IT strategies and roadmaps for service assurance, aligning with industry best practices and emerging technologies such as AI-driven monitoring, machine learning, and cloud-based solutions.

Collaboration & Innovation: Work closely with engineering, operations, and business stakeholders to design innovative solutions that enhance network reliability and performance.

Incident & Problem Management: Design systems that improve fault detection, resolution efficiency, and predictive analytics for proactive issue prevention.

Automation & AI Integration: Drive automation initiatives using AI/ML to optimize service assurance processes and enhance real-time analytics capabilities.

Security & Compliance: Ensure all solutions align with cybersecurity best practices, regulatory requirements, and industry standards.

Vendor & Partner Engagement: Evaluate and collaborate with technology vendors to integrate service assurance solutions effectively.

Data & Analytics Utilization: Implement strategies to leverage big data, AI-driven insights, and network analytics for proactive service improvements.

Lead modernization of legacy platforms through microservices, APIs, and cloud-native technologies.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
10+ years of experience in IT architecture, with at least 5 years in telecom service assurance or network operations.
Deep expertise in service assurance frameworks, ITSM, and incident management solutions.
Strong knowledge of AI, ML, automation, and predictive analytics for network monitoring and optimization.
Proficiency in cloud technologies, APIs, and IT infrastructure architecture.
Excellent leadership, communication, and problem-solving skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 338821

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Security Automation - Big Data (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a Senior Information Security Engineer with a passion for automation, efficiency, and cyber threat detection. If you are a developer experienced in security controls, thrive in challenging environments, and are committed to continuous learning, we want to hear from you!

Location

This is a work from home position within the US.

The Main Responsibilities

Collaborate with peers, stakeholders, and cross functional teams to identify, engineer, and implement security automation and orchestration solutions that improve Lumen’s cybersecurity capability and posture.
Continuously identify and implement automation opportunities to improve efficiency and streamline security processes
Apply agile methodologies to drive innovation, adaptability, and rapid responsiveness in security operations.
Work independently and collaboratively, demonstrating strong communication skills to ensure effective coordination across teams.
Develop and maintain key security metrics to measure impact, optimize technologies, and enhance processes.
Ensure compliance with corporate and workgroup processes, including change and outage management.
Participate in on-call rotation, providing critical support and incident response as needed.

What We Look For in a Candidate

Bachelor’s degree in computer science / engineering with three years of relevant experience or master’s degree with two years of experience in security engineering.
Two plus years’ experience with Python, Scala, and/or Java and scripting languages such as RegEx and PowerShell.
Hands-on experience with Hadoop, Spark, Kafka, or other big data processing frameworks.
Understanding of data warehousing, ETL processes, and database management.
Understanding of industry standard incident response concepts and frameworks (NIST Incident Handling, Cyber Kill Chain, etc.).
Understanding of common computing platforms, including Windows (workstation & server), Linux (server), Macintosh (workstation).
Self starter with strong work ethic, capable of thriving in a fast paced, team-oriented environment.
Excellent verbal and written communication skills to collaborate effectively across teams.

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-MG1

#GSS

Learn more about Lumen's:

Requisition #: 337694

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Senior Lead Software Engineer – Service Assurance is responsible for designing, developing, and maintaining software solutions that ensure high network reliability, performance monitoring, and automation in telecom operations. This role involves leading software development initiatives, collaborating with cross-functional teams, and implementing innovative technologies to optimize service assurance processes. We’re seeking a highly skilled and experienced Lead Cloud Engineer to architect, implement, and manage scalable cloud solutions across our enterprise. This role will lead a team of engineers and collaborate with cross-functional stakeholders to drive cloud adoption, automation, and innovation using platforms like AWS, Azure, or GCP.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Software Development Leadership: Drive the architecture, design, and implementation of software solutions for service assurance, ensuring scalability, security, and performance.
Automation & AI Integration: Develop and implement automated solutions using AI/ML to enhance proactive network monitoring and incident resolution.
System Optimization: Improve fault detection, incident management, and predictive analytics capabilities within service assurance platforms.
Technical Strategy: Define best practices for software engineering, code quality, and system reliability within the department.
Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic objectives.
Data-Driven Enhancements: Leverage big data analytics, telemetry, and monitoring tools to optimize network performance.
Security & Compliance: Ensure software solutions adhere to industry standards, cybersecurity best practices, and regulatory requirements.
Mentorship & Leadership: Provide technical guidance to junior engineers, fostering innovation and continuous improvement.
Design and implement secure, scalable, and highly available cloud infrastructure.
Lead cloud migration initiatives and modernize legacy systems.
Develop and enforce cloud governance, security, and compliance standards.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
8+ years of experience in software development, with at least 5 years in telecom or service assurance.
Expertise in programming languages such as Java, C++
Strong understanding of cloud technologies, APIs, and microservices architecture.
Deep expertise in at least one or two major cloud platform (AWS, Azure, or GCP). GCP and AWS experience preferred.
Proficiency in scripting languages (Python, Bash, PowerShell).
Strong understanding of networking, security, and containerization (Docker, Kubernetes).
Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Professional Cloud Architect are a plus.
Experience with AI, ML, automation, and predictive analytics for network optimization.
Excellent problem-solving, communication, and leadership skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 338823

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Accountant (POZNAN, PL)

About Lumen

The Role

The Lumen Senior Accountant on our Expense team will contribute their accounting knowledge and business experience to closing the general ledger, including preparing journal entries, variance analysis and reporting results while gaining valuable experience regarding our product and service offerings and their associated margins.

Location: Poznan, Poland

The Main Responsibilities

• Contribute to the monthly close process, including preparing journal entries, variance analysis, and reporting.

• Prepare reconciliations of General Ledger accounts.

• Perform monthly database management and reconciliation of large data sets (“Big Data”)

• Partner with various internal teams such as Operations, FP&A, and Margin Assurance on problem resolution and process improvements.

• Support financial statement audits.

• Ensure accurate and timely accounting for specific Margin accounting areas.

• Identify and implement improvements to reporting and processes.

• Collaborate with FP&A, Operations, Product Finance, Revenue, GL, IT, Margin Management, AP and Network Expense Invoice Processing / Dispute teams, to analyze and report results.

• Maintain internal control integrity and related SOX documentation and compliance.

• Develop presentations for management and other internal stakeholders regarding financial results.

• Create and/or maintain standard operating procedures (SOPs) for all tasks performed and review SOPs to identify opportunities to streamline and automate processes.

• Assist with Ad hoc analysis and research as needed.

What We Look For in a Candidate

Required

• Bachelor’s degree in accounting and relevant experience.

• Minimum 5 years of related experience and advanced degree preferred.

• Must have the ability to interact with various other groups and levels within the company.

• Must have the ability to deal with large volumes of data and be savvy with various data systems and reporting tools.

• 2-4 years of experience working with large public company ($1B+ in revenue).

• Excellent verbal and written skills.

• Advanced/Expert Excel skills.

• Proficient in Microsoft Office.

Preferred

• CPA license preferred.

• SAP experience preferred.

• Telecommunications industry preferred.

• Advanced/Expert SQL, Access, Hyperion Essbase, Oracle, or similar database tools.

What to Expect Next

Requisition #: 338753

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Account Director II - Federal (WORKS FROM HOME, VA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Come join an exciting, energized and highly successful DoD Sales team. In the last 3 years, this team has achieved over 125%! Established accounts with multiple contract awards that will provide a great jump-off to be successful. The role is focused on the Department of Defense Health and Research Agencies customer module, where Lumen holds several existing contracts and decades-long relationships. US citizenship required as Candidates are subject to a background investigation to obtain a Secrete clearance.

The Main Responsibilities

•   Knowledge of respective Defense Health Agencies and DOD Research/ procurement policies and contract vehicles. 
•   Ability to articulate Telecommunications and Network Solutions competitors, landscape, and industry trends within the Department of Defense. 
•   Demonstrated success winning contracts and business in the Federal marketplace required. 
•   Track record of success developing business within specific DoD branches or FedGov agencies.
•   Familiarity with Department of Defense Agency structures. Existing contacts / relationships a plus.
•   Strategic planning, account management, account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies) and proven contract negotiation skills required. 
•   Ability to use Microsoft Word to create, edit, and share routine documents; Microsoft Excel spreadsheet package to organize, tabulate, and analyze data; and Microsoft PowerPoint to develop presentations. 
•   Ability to articulate the requirements for technical, contractual, commercial and management responses. 
•   Self-motivated and driven leader with a sense of urgency to stay in front of strategic opportunities. 
•   Ability to travel nationally & internationally to customer facilities and industry events, as required.  
•   Ability to professionally manage and grow a significant (SalesForce) funnel of opportunities.
•   Penetrates target agencies/organizations as assigned and other supporting agencies/organizations to uncover longer term opportunities. Broadens and deepens existing customer relationships to gain strategic positioning, retain existing revenue, and attain additional business.
•   Develops proposals for presentation to customers. Coordinates account resources with representatives from marketing, pre-sales engineering, and product management.

What We Look For in a Candidate

• Experience:  5+ years industry specific sales experience.

· Candidates subject to a background investigation to obtain a Public Trust clearance.

• Knowledge and understanding of the telecom industry's competitive landscape.

• Training and experience in consultative sales techniques required. 

•   Possess exceptional written/verbal communications skills, presentation skills, organizational time management skills, and display a strong customer-facing, sales and marketing, and presentation skills. 
•   Experience with Salesforce.com preferred.
•   Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
•   Requires at least 50% or more of time conducting sales activities outside of the office.
•   Candidate must be a US Citizen with ability to obtain a security clearance.
•   Must have a valid driver’s license have a clean driving record.

Compensation

Location Based Pay Ranges:
$118,251 - $157,658 in these states: DC and VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 338195

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have a Career Opportunity for an Account Director Senior. This person will be responsible for leading sales efforts within the Intelligence Community (IC) and peripheral within the Washington D.C. Metro Area selling complex communication solutions (IP, data, cloud, managed hosting, voice, and cybersecurity).

Customer obsession to understand their needs and strategies, building relationships and long-term partnerships; developing and applying Lumen solutions to those needs and strategies. This position is responsible for positioning Lumen with the customer and positioning Lumen strategic products with the customers.

The Main Responsibilities

This person will Identify and develop new sales opportunities, provides product solutions, ensure customer satisfaction, and maintain positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.
Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

7-10 years’ experience working within the Federal sector, with a minimum 5 years sales/business development experience calling on Federal organizations required
Minimum 10 years of Business to Business/Government technology sales experience in Large, Global/Enterprise Accounts
Knowledge of wireline telecommunications technologies and recurring revenue business models
Ability to provide technical briefings to C-Level
Valid Driver’s License and reliable transportation required
TS/SCI with Poly Clearance (active)
Education Level: Bachelor's Degree
Field of Study: Business, Marketing, Sales or similar

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$136,437.00 - $181,913.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-EL1

Requisition #: 335861

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry’s best practices, and presenting our product offerings to prospects and customers based on each customer's specific business requirements.

Lumen Solution Engineers work in partnership with our Sales & Customer Success Teams and Partners, leading innovative conversations that help shape the digital growth business strategies of our customers. You will leverage your technical and sales skills to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Main Responsibilities

Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates strong solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
Customer Solution Development: Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs. Ability to complete complex custom designs.
Internal and External Training: Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Contribute to development of technical sales strategy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
Lifecycle / Ecosystem Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

What We Look For in a Candidate

Strong Technical pre-sales and/or consulting experience
Technical sales knowledge across one or more of the following global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services,
Fundamental understanding of Unified Communications
Fundamental understanding in Cloud & Architecture design – AWS, Google Cloud, Azure
Fundamental understanding in Security solutions – SASE, Fortinet, Cisco, Palo Alto, ZTNA and DDOS
Strong verbal, and written communication
Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, partners and customer obessed mentality
Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.

Compensation

Location Based Pay Ranges:

$99,225 - $132,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$104,192 - $138,915 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$109,148 - $145,530 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338095

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

LEAD TECHNOLOGY CONSULTANT - Security (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Technology Consultant to join our Security Advisory Services team. This role blends deep technical expertise with strategic advisory capabilities, supporting enterprise customers as they strengthen their cloud and infrastructure security postures. The ideal candidate will have proven experience conducting cloud security assessments, delivering risk-informed recommendations, and engaging with executive stakeholders to align security initiatives with business objectives.
Candidates should bring strong proficiency across Azure and AWS, with hands-on skills in security tooling, enterprise firewall configuration, and emerging technologies such as AI/ML platforms. This role will also support the design and delivery of tailored governance models, control frameworks, and compliance readiness assessments, helping clients build resilient and scalable security programs.
The position requires a balance of technical depth, consultative presence, and reporting acumen, with the ability to work across both strategic planning and tactical execution.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

• Conduct in-depth cloud and infrastructure security assessments across AWS, Azure, and hybrid environments using tools
• Leverage industry tools and data to assess security posture gaps, misconfigurations, and control weaknesses across customer environments
• Evaluate firewall architecture and rule sets to identify exposure risks, segmentation concerns, and policy alignment issues
• Assess AI/ML platform configurations and architecture for compliance with modern security best practices and emerging threats
• Deliver tailored executive-level reports, maturity models, and risk-based recommendations to support strategic security planning
• Translate technical assessment findings into clear, business-aligned insights for both executive leadership and technical teams
• Provide guidance on cloud governance, identity architecture, and policy enforcement models without direct implementation
• Collaborate with customer stakeholders to define remediation priorities, roadmap actions, and long-term security strategy
• Maintain working knowledge of security frameworks (e.g., NIST, CIS, HIPAA, PCI DSS) to support regulatory alignment and compliance readiness

What We Look For in a Candidate

• 8+ years of experience in cybersecurity consulting, advisory services, or cloud security assessment roles
• Proven expertise in conducting cloud and hybrid security assessments across Azure, AWS, and on-prem environments
• Familiarity with leveraging assessment tools such as Prowler, Qualys, Tenable, and Nipper to support posture and configuration evaluations
• Strong understanding of enterprise firewall platforms (e.g., Fortinet, Palo Alto, Cisco, VMware NSX) and their role in security architecture assessments
• Experience assessing AI/ML platforms, DevSecOps environments, and cloud-native services for security and compliance risks
• Demonstrated ability to produce and deliver executive-level reporting, including risk summaries, security scorecards, and strategic recommendations
• Knowledge of key enterprise platforms such as Microsoft Entra ID (Azure AD), Intune, Purview, DNS policy, and Cloudflare
• Comprehensive familiarity with industry frameworks such as NIST, CIS Controls, CMMC, HIPAA, PCI DSS, and cloud security best practices
• Excellent verbal and written communication skills, with the ability to translate technical findings into business-impact narratives

Compensation

#GSS

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

What to Expect Next

#LI-JS1

Requisition #: 338541

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Information Security Engineer (MTIPS) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly skilled and experienced Senior Lead Information Security Engineer specializing in MTIPS policy and design, to join the Public Sector Security Architecure and Engineering team. In this role, you will be a part of a team that builds security solutions to protect Lumen public sector customers and infrastructure, from advanced security threats.

The ideal candidate will be responsible for certifying architecture designs, creating implementation guides and training security operations teams, to support existing MTIPS environments and new infrastructure designs. This role requires a deep understanding of cyber security and IP network technologies and best practices in information security and CISA controls. Additionally, this role requires recurring collaboration with Product Management, IT, Architecture, Engineering and Operations teams, to provide subject matter expertise.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

• Security Engineering - Researches, evaluates, engineers, develops, troubleshoots, and supports solutions and infrastructure for the company’s Managed Security portfolio, including modern security systems and integration with IP networks in FISMA-compliant environments.
• Technical Documentation and Test Procedures - Defines and executes repeatable test procedures, creation of technical documentation and delivery of scalable standards for all implementation, provisioning and support functions.
• Solution Design - Responsibility for independent engineering design to include collaboration with the Product Management, Product Development, Architecture and Operations staff on engineering design, testing and production implementation of complex security solutions.
• Develop New Capabilities - Independently, and collaboratively, provides input regarding multivendor network, compute, virtualization and security infrastructure capabilities and future possibilities to conceptualize new products and features.
• Improve Existing Processes - Assesses security operational processes to identify opportunities to optimize, enhance and automate processes to achieve the greatest impact.
• Security Infrastructure Support - Ensure ongoing scale, management and monitoring of deployed solutions.
• Lifecycle Management - Define process and support all platform lifecycle management, to include the yearly audit functions, end of lifecycle platform, customer migration and equipment decommissioning functions.
• Vendor Relations - Develops partnerships with key equipment suppliers. Communicates requirements, guidance and vision to the vendor community to develop, implement and support security solutions.
• Demonstrate Company’s Values - maintains a positive open demeanor, encourages different points of view; provides timely information; communicates context for business decisions; fosters teamwork and collaboration.

What We Look For in a Candidate

• Proven experience implementing modern security systems using industry-leading technologies in both lab and production environments.
• Skilled in developing architecture certifications, low-level design documents, configuration templates, and implementation guides.
• Hands-on deployment of production systems and training of operations teams.
• Expertise in customer-facing security services including:
• Access control, firewalls/UTM, WAF, web filtering, IDS/IPS, VPN (IPSec/SSL), AV/AS, email/messaging security
• DDoS protection, flow analysis, and application monitoring
• Strong hands-on experience with Fortinet FortiGate firewalls.
• Proficient with Cisco security platforms (Firepower, AnyConnect, ASA) and network hardware (Cisco, Juniper, Arista).
• Familiar with integrated network, data center, virtualization, and cloud architectures.
• U.S. Citizenship required; must be eligible for government security clearance.

Preferred Qualifications
• Experience with federal MTIPS or TIC programs.
• Background in SOC infrastructure engineering and deployment.
• Familiarity with federal accreditation processes (DoD/federal environments).
• Certifications such as CISSP, CISM, or CISA.
• Knowledge of FISMA, DCID, NIST, FedRAMP, CISA, and GSA compliance frameworks.
• Experience with Managed Security Services (e.g., log management, vulnerability scanning, email security, key/cert management).
• Proficiency with data center platforms (edge/core devices, switches, load balancers).
• Background in software development and automation (testing, troubleshooting, provisioning).
• Understanding of cloud infrastructure, networking, storage, and orchestration tools.
• Experience with Agile methodologies and project management practices.

Compensation

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338274

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Administrative Assistant IV (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role will be supporting Regional Vice Presidents within Mass Markets Engineering, Construction and Field Operations. Under minimal supervision and acting on own initiative, performs advanced administrative support for executive level managers. Assignments typically involve work of a confidential nature and require extensive knowledge of department, business unit and company practices, policies, and programs. Typically this level of administrative assistant supports large and complex groups.

Location and Schedule

This is a fully remote position open to candidates located anywhere in the United States. The role requires flexibility to support teams and clients across all U.S. time zones, with a primary focus on Pacific, Mountain, and Central time zones.

The Main Responsibilities

Assembles and analyzes information, prepares reports, presentations, manuals, agendas, correspondences and memoranda.
Coordinates activities across departments and possibly business units.
Acting on own initiative, this position will perform administrative support for an executive VP team working in a fast-paced, demanding work environment.
Utilizes critical thinking skills and a thorough knowledge of the business and organization to prioritize advanced level executive administrative work.
Accurately and professionally handles multiple simultaneous high priority issues.

Drives priorities and critical items through task lists and manages short-term and long-term schedules
Coordinates activities across departments
Ensures cross training of other administrative staff for back up support
Organizes and maintains calendars- arranging, coordinating and prioritizing scheduling and logistics
Accurately and professionally handles multiple simultaneous high priority tasks
Accurately and efficiently conducts normal administrative tasks such as processing expense reports, invoice processing, supply orders, meal arrangements, office files, etc. and uses general office equipment
Provides professional visitor greeting, telephone and email coverage – accurate message taking, redirecting calls and emails with warm hand offs where appropriate, and resolving routine and non-routine inquiries
Other duties as required

What We Look For in a Candidate

Bachelors’ degree or equivalent
5+ years’ recent experience working with or supporting a senior executive, or equivalent experience
Proven ability to succeed in a demanding, fast-paced environment, maintaining a strong sense of urgency
Effective organizational skills with focus on confidentiality, accuracy and attention to detail
Excellent verbal and written communication skills
Ability to anticipate and proactively resolve potential issues; demonstrating sound judgement / decision-making
Demonstrates a positive attitude, resourcefulness and maintains composure in high pressure situations
Experience working for a global company; coordinating between various time zones
Able to provide support to a widely dispersed team
Proficient in Microsoft Office products – Outlook, Word, Excel, PowerPoint, etc.
Experience with Zoom, SKYPE and other collaborative meeting forums
Experience with other electronic and web-based systems (such as SAP and Concur) to process invoices, travel arrangements, etc.
Schedule flexibility to work outside of routine hours
Availability for occasional travel to offsite meetings

Compensation

Location Based Pay Ranges:

$48,700 - $65,000 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$51,188 - $68,250 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$53,625 - $71,500 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338787

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Planning Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly skilled Senior Planning Engineer with a proven track record in planning and implementing Dense Wavelength Division Multiplexing (DWDM) networks. The ideal candidate will possess the expertise to read and interpret fiber characterization results and demonstrate a strategic mindset to develop comprehensive plans for circuit identification, overbuilds, and grooming strategies. This role requires a self-motivated individual capable of working under tight timelines with minimal supervision.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Initiates projects utilizing the most feasible, practical and economical means.
Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.
Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.
Configures systems to user environments.
Supports acquisition and implementation of hardware and software as well as subcontractor services.
May act as a technical project leader or provide work leadership for other employees.

What We Look For in a Candidate

Required Qualifications

Consulting level typically with 6+ years of experience. Bachelor's Degree. 4+ with a Master's Degree.
Proficient in designing, planning, and deploying DWDM networks. Ability to evaluate network requirements and develop robust network designs. Experience with various DWDM equipment and technologies.
Skilled in interpreting fiber characterization results, including OTDR, CD, and PMD testing. Ability to assess fiber quality and suitability for high-capacity DWDM applications.
Demonstrated ability to manage multiple projects simultaneously under tight deadlines. Experience in coordinating with cross-functional teams to ensure timely project delivery. Proficient in project management tools and methodologies.
Strong analytical skills to identify potential network issues and develop effective solutions. Ability to make informed decisions based on technical analysis and business requirements.
Skilled in planning and/or engineering.
Must be capable of handling moderately complex engineering assignments.

Preferred Qualifications

Excellent verbal and written communication skills to convey technical concepts to non-technical stakeholders.
Collaborative approach to work effectively with internal teams, vendors, and customers.
Ability to work independently with minimal supervision.
Self-driven and proactive in identifying opportunities for network improvements.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-PB1

Requisition #: 338524

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer - GIS (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead in the team effort to design, develop, code, test and debug new complex software or significant enhancements to existing complex software. Lead review of input for documentation of new or existing software. Apply existing and introduce new and approved technologies to develop solutions. Lead others in the application of principles, theories and concepts and use of methodologies, tools, documentation processes and test procedures to complete projects. May lead team to select and manage vendor.

The Main Responsibilities

Works with the Technical Director, Technical Architect, App/Web Developer, Database Administrator, System Administrator, Project Management, Account Management and Creative to create best-in-class websites and applications, completing all requirements and meeting usability expectations
Develops and/or maintains a sustainable front-end framework and coordinates with other team members
Partners with Technology personnel to develop creative marketing technology solutions in support of meeting client expectations
Estimates timeline for assigned projects and ensures that work is completed with the estimate given
Provides leadership in the development and implementation of short- and long-term technology plans and related policies and procedures
Takes a lead role in establishing and implementing standards that will facilitate a quality IT infrastructure all clients

What We look for in a Candidate

8+ years professional experience with a Bachelor's Degree or equivalent education and experience
6+ years professional experience with a Master's Degree or equivalent education and experience
2+ years using ArcGIS desktop products like ArcGis Pro & ArcMap (Esri product)
Ability to code in Python or Java using the arcpy library tools is highly desirable.
Some experience in development using Java/ Web is desirable (no UI work, backend)
Manage ArcGIS installation, upgrades and administration of ArcGIS portal and server
Basic understanding of ArcGIS types like SDO_GEOMETRY and ST_GEOMETRY
Able to use and create tools and scripts for geo processing
Experience in Golang preferred
Co-ordinate the ArcGIS licensing needs
Handle tickets related to 3GIS
Coordinate deployments

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-JS1

Requisition #: 338702

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Lead Software Engineer – Service Assurance plays a critical role in designing, developing, and maintaining robust software solutions that enhance network reliability, incident management, and service assurance automation in telecom operations. This position involves leading technical development efforts, optimizing service assurance platforms, and driving innovative solutions to improve operational efficiency.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Software Development & Architecture: Design, develop, and enhance service assurance software solutions, ensuring scalability, performance, and resilience.

Automation & AI Integration: Implement AI/ML-driven automation strategies to optimize fault detection, incident management, and predictive analytics.

System & Network Monitoring Enhancements: Develop solutions that improve network reliability, real-time monitoring, and performance optimization.

Collaboration & Technical Leadership: Work closely with cross-functional teams, including operations, engineering, and business stakeholders, to align software solutions with strategic goals.

Code Quality & Best Practices: Establish coding standards, conduct code reviews, and ensure adherence to software development best practices.

Cloud & API Development: Build scalable applications using cloud technologies and API-driven architectures for seamless integration.

Security & Compliance: Ensure all software solutions align with cybersecurity best practices, regulatory requirements, and industry standards.

Mentorship & Knowledge Sharing: Guide junior engineers, fostering a culture of innovation and continuous learning.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
6+ years of experience in software engineering, with at least 3 years in telecom or service assurance.
Strong programming skills in Java. Go and Python would be a plus
Expertise in cloud-based architectures, APIs, building and managing containerizes services and microservices.
Experience with automation, AI/ML, and predictive analytics in service assurance.
Excellent problem-solving, communication, and leadership skills.
Experience in using and managing an enterprise CICD workflow including Github, linting tools and Jenkins

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

Requisition #: 338828

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior - Enterprise (WORKS FROM HOME, IL, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Account Director Senior with Lumen, you will be responsible for managing business development activities for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of new business. Accountable for the coordination and strategy on assigned key account(s). You will also be responsible for the overall development and implementation of the account plan.

Location

The candidate for this role must reside in one of the following locations:

Iowa - Any city
Minnesota - Any City
Chicago, IL
Wisconsin in the following cities: Milwaukee, Appleton, Green Bay, Oshkosh, or Madison.

The Main Responsibilities

Identifies, bids on, negotiates, and closes new sales opportunities to meet and exceed established sales and revenue quotas.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Broadens and deepens existing customer relationships to gain strategic positioning as well as retain existing revenue and attain additional business.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities to meet or exceed sales quota requirements.
Demonstrates knowledge of the company's entire product suite.
May have more in-depth knowledge on a subset of products and/or services.
Drives account management responsibilities including solution creation, solution offering, configuration management, order issuance, service delivery, service management, and revenue recognition. Demonstrates a balance of strategic and tactical thought leadership.

What We Look For in a Candidate

10 years of sales experience in the technology or telecommunications industry.
Knowledge and understanding of the telecom industry's competitive landscape.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.
At least 50% of time conducting sales activities outside of the office.
Preferred: Experience with Salesforce

Compensation

Location Based Pay Ranges:

$124,037 - $165,375 in these states: IA and WI.
$130,242 - $173,649 in these states: MN.
$136,437 - $181,913 in these states: IL.

Learn more about Lumen's:

#LI-SJ1

Requisition #: 338647

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Complex Translation Technician (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Consumer Service Delivery Complex/911 Translations provisioning of NPA/NXX updates, establishing/augment/disconnect network and customer trunk groups. Also includes major projects such as NPA overlays, rate center consolidations, switch grooming, collapses and 911 NextGen.

Location and Schedule

This is a full time Remote – Work from home position. Schedule is typically between 7 am and 6pm. May include varying shifts and hours including possible mandatory overtime.

Must live and work from within one of the followin states: AZ, CO, ID, IA, MN, NE, NM, ND, OR, SD, UT, WA, WY.

The Main Responsibilities

Analyze and interpret data, order activity, test results, printouts or other output information relating to Complex Translations work in a 5ESS, DMS100, DMS10 and Ericsson switches.
Process trouble reports, which may include analyzing and routing trouble reports or creating electronic work documents that drive work. Analyze trouble tickets and determine the procedures for correcting conditions, forwarding them to another group as appropriate. Complete trouble tickets with all relevant information on trouble conditions. Issue tickets for dispatch as necessary.
Performs 911 condition 2, condition 3, and condition4 (911) reroutes during the day.
Perform data operations and record keeping in connection with Complex Translations and other reporting systems including entry, cleaning, maintaining and backing up of databases or logs.
Query and maintain records on routing, screening, billing and trunking information. Administer trunk groups, and complete documentation. Finish trunk service orders and post any changes on original assignment. Coordinate and complete call through testing for trouble resolution and new service installation which includes, but is not limited to: researching documentation, mapping translations, testing translations, building test scripts, removing old translations.
Share information and/or coordinate work activities (e.g., restore customer service) with co-workers, other internal or external individuals, groups or entities (e.g., RCMAC, Service Assurance).
Communicate with other offices to refer to or report trouble conditions or to report completions.
Interface with competitive local exchange carriers to test and turn-up new service.
Respond to calls and resolve discrepancies in assignments (e.g., between switches).
Construct trunk groups, charging tables, NPAs, and NXXs. Build software interpretations for custom line and trunk features. Build carrier common blocks, associated routing, route indices, new line class codes and assorted screening.
Prepare after hour cuts using NSP or Connect-VU and work translation orders.
Test, identify, locate, and clear trouble. Analyze feature troubles and determine the source (e.g., dialing troubles).
Place test calls using various CIC (Carrier Interconnect) Codes to verify correct routing for long distance carrier.
Field trouble calls from various work groups. Verify call routing based upon the information received from a trouble ticket. Use ACCESS7 to trap calls and diagnose protocol to isolate/correct trouble on customer repair tickets as well as network outages.
Enable secured features in switches. Implement new software products (e.g., Caller ID, new class features, SS7 upgrades, basic and primary rate ISDN). Perform simple and complex transactions on 5ESS, DMS100, DMS10, Ericsson switching systems, manipulating stored memory of 5ESS, DMS100, DMS10, Ericsson data.
Detect and track changes in potential network trouble and/or alarm conditions.
Interpret technical documents which may include vendor and job specific manuals, circuit descriptions, schematic drawings and other technical materials. Utilize output from digital switches.
Organizational skills. Creation or maintenance of basic Excel spreadsheets. Effective written and verbal communication skills for interaction with marketing personnel, 911 testers, designers, other Lumen Centers, and project teams.
Conference Calls with 911 Design, 911 Testers, SDCs, CSMs, 911 Sales/Service Managers, and Tech Support.
Strong analytical skills, creative problem solving and attention to detail.
Prepare and maintain timesheets and/or work logs. Considering criticality and due dates, identify, prioritize and organize work to be performed.
Provide informal mentoring, coaching and/or training to peers.

What We Look For in a Candidate

Must be able to perform switch translations as described in responsibilities in an Alcatel-Lucent 5ESS, DMS100, DMS10 and/or AXE.
Be able to update records in WFA-C, WMS, WCM, and Dispatch Portal.

Preferred Qualifications:

PSAP Profile, Excel Spreadsheets, PDF files, PowerPoints, ASRs, WFA, TIRKS, RG29 Forms, RG29 Website, NMA, ConnectVu, NSP, Access7, Bluezone, RTAU, WMS, Dispatch Portal, DMS100 911 Tables DMS100, DMS100 Service Order commands, DMS100 SMU builds, DMS100 SLU options, 5ESS 911 Views, and 911 CT Forms. The 911 Translations team performs EM trunk group studies via NetPerfMon tool. SecureCRT to implement OSP migrations in DMS10 small systems. AXE small systems.
911 PSAP Profiles, 911 Reroute Tool, 911 Whiteboard, Complex 911 SharePoint site.
TEAMS, LRM Sharesite, and Tech Support Sharesite for 911 migration information and project tracking.
Understanding 911 Network architecture and how 911 voice and data functions together in NextGen 911 networks.

Compensation

Pay Ranges

Minimum hourly rate: ($15.50)
Maximum hourly rate: ($42.77)

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Complex Translation Technician.)

#LI-CS2

Requisition #: 338639

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Associate Network Engineer - ECO Academy (OGDEN, UT, US, 84401)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and interest in a Network and Telecomm Customer Support role. In this Associate Engineer position, you will participate in our Engineering Construction & Operations (ECO) Academy which is a robust training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices.

Location and Schedule

This is a full-time, onsite position located at:

1425 West 3100 South, West Valley, UT 84119

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: UT

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338905

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

People and Culture Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for People & Culture Managers who are guided by business needs and human values and drive outcomes by tying the business strategy with HR strategic goals. People & Culture Managers act as a reliable guide and expert on topics related to talent, such as: talent assessment and development, business transformation, and leadership and workforce strategy.

Work Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Serve as the primary HR leader for SLT executive direct reports and VPs .
Build relationships with leaders to offer thought leadership on organizational and people-related strategy and execution.
Understand the business strategy and identify opportunities to increase alignment with the strategy by helping executive leaders identify, prioritize and build organizational capabilities, behaviors, structures and processes.
Align talent strategies Lumen/Org/BU priorities, support effective change management, partner with leaders to drive awareness and adoption of HR programs/processes
Act as a coach in relation to delivering the people strategy agenda.
Analyze workforce trends to model and forecast future labor requirements to support senior leaders in workforce planning and succession management.
Identify trends and talent concerns, recommend data-driven talent strategies at the BU level, use metrics to measure talent strategy progress, conduct and present org diagnostics re: talent and skill needs and priorities
Work with executive business leaders to develop and manage their long-term talent pipeline.
Review key business performance targets and related talent implications with executive business leaders.
Coach leaders to improve leadership abilities, relationships among teams/individuals and interpersonal communications, as well as deliver effective performance feedback.

What We Look For in a Candidate

Strong business acumen, and understanding of the industry
Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy as well as deep knowledge of HR policies, processes (e.g., workforce planning and talent management) and talent management practices
Ability to identify new ways for HR to support the business strategy and develop clear, actionable steps in support of the overall business strategy
Ability to synthesize large quantities of quantitative and qualitative data, recognize trends, tie back to business priorities and develop recommendations based on data analysis
Strong partnership skills and the ability to influence aligned business unit or functional leader
Bachelor’s degree, or equivalent experience
7+ years of experience in a complex organizations

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 338807

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Marketing Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly skilled and detail-oriented Senior Lead Technical Marketing Manager to join our core Marketing team at Lumen. This role involves leading technical marketing strategies and supporting the overall product marketing efforts. You will report directly to the Director of Technical Marketing and work closely with other cross-functional teams to ensure the successful delivery of our products to the market. This position requires a blend of technical acumen, leadership skills, business understanding, and a proactive, strategic approach to drive best-in-class marketing initiatives. The ideal candidate will have a proven track record in creating product and reference architectures, user guides, ROI tools, use cases, demo videos, and engaging with sales teams and customers to drive product adoption and satisfaction.

The Main Responsibilities

Develop and Lead Technical Marketing Content: Create and maintain high-impact technical marketing materials such as datasheets, white papers, case studies, technical presentations, user guides, ROI tools, use cases, and demo videos. Ensure consistency and discipline throughout technical marketing projects.

Conduct In-Depth Market Research: Perform competitive analysis and market research to identify trends, opportunities, and threats. Provide insights to inform and refine marketing strategies. Conduct technical benchmarking to communicate our unique differentiators and advantages clearly.

Customer Engagement and Feedback: Develop and maintain strong relationships with key customers and partners to gather feedback and insights that can be used to improve marketing strategies and product offerings. Engage with customers through webinars, demos, and direct interactions to drive product adoption and satisfaction.

Technical Training and Support: Provide technical training and support to the sales team and other internal stakeholders to ensure they are well-equipped to communicate the value of our products to customers. Act as an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in customer meetings as required.

Event Planning and Execution: Lead the planning and execution of technical events, webinars, and trade shows, including the creation of technical presentations and demonstrations.

Cross-Functional Collaboration: Work closely with product, IT, and customer service departments to support product strategy and execution. Act as a liaison between technical and non-technical teams to drive clarity and alignment across the marketing process.

Develop Customer Reference Architectures: Define deployment architectures that further technical proof and validation. Support customer validation, market segmentation, and competitive technical analysis to refine marketing strategies. Drive thought leadership to technical audiences through various channels such as webinars, blogs, and communities.

Content Strategy and Development: Create in-depth technical content for lumen.com, including detailed product descriptions, technical blogs, white papers, case studies, and solution briefs that highlight Lumen's innovative solutions and technical expertise.

SEO Optimization and Performance Tracking: Ensure all technical content is optimized for search engines to increase visibility and drive organic traffic to lumen.com. Regularly track and analyze the performance of technical content and marketing campaigns using tools like Adobe Analytics and Power BI. Use insights to optimize strategies and improve KPIs.

Innovation and Thought Leadership: Organize and lead innovation workshops to brainstorm and develop new technical marketing initiatives and content. Contribute to industry thought leadership by writing articles, participating in webinars, and speaking at industry events to position Lumen as a leader in networking technologies and solutions.

What We Look For in a Candidate

Educational Background: Bachelor’s degree in Business, Marketing, Engineering, or a related field. A Master’s degree is preferred.

Experience: 7-10 years of experience in Technical Marketing, Product Marketing, Product Management, Solution Engineering, or related technical roles with a proven track record of leading complex marketing initiatives. Experience in creating product reference architectures, user guides, ROI tools, use cases, and demo videos.

Technical Skills: Proficient in translating technical concepts into clear and engaging marketing content. Strong technical understanding of networking concepts, protocols, and infrastructure. Proficiency in creating technical documentation and marketing materials.

Leadership Skills: Demonstrated ability to lead and mentor a team of marketing professionals, driving excellence and innovation.

Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.

Communication Skills: Excellent written and verbal skills to clearly and persuasively convey complex ideas. Capable of simplifying complex technical concepts for various audiences through effective public speaking skills. The ability to create detailed technical presentations that link business outcomes and are tailored appropriately for both executives and individual contributors.

Analytical Skills: Strong analytical skills with the ability to interpret market trends and data to inform and shape marketing strategies.

Team Collaboration: Proven ability to work effectively in a cross-functional team environment.

Preferred Skills:

Experience working in B2B technology companies, specifically in telecom, cloud networking, or related fields. Hands-on experience with networking products and methodologies.
Preferred Certifications:
Cisco Certified Network Associate (CCNA)
AWS Certified Solutions Architect
Microsoft Certified: Azure Solutions Architect Expert
Certified Technical Marketing Professional (CTMP)

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-KM2

Requisition #: 338778

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Marketing Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly organized and detail-oriented Technical Marketing Manager to join our core Marketing team at Lumen. This role involves executing technical marketing strategies and supporting the overall product marketing efforts. You will report directly to the Director of Technical Marketing and work closely with other cross-functional teams to ensure the successful delivery of our products to the market. This position requires technical depth in networking technologies and solutions, combined with a strategic approach to positioning, messaging, and enablement. You will create compelling technical content, engage customer-facing teams, and drive initiatives that position our core networking portfolio as industry-leading with technical buyers/influencers.

The Main Responsibilities

Develop Technical Marketing Content: Create and maintain technical marketing materials such as datasheets, white papers, case studies, and technical presentations. Deliver product demonstrations and technical training materials for internal teams and customers

Support Product Launches: Assist in the planning and execution of product launches, ensuring all technical marketing materials are prepared and aligned with the product strategy

Conduct Market Research: Perform competitive analysis and market research to identify trends, opportunities, and threats. Provide insights to inform marketing strategies and conduct technical benchmarking to communicate our unique differentiators

Collaborate with Cross-Functional Teams: Work closely with product management, engineering, and sales teams to gather technical information and translate it into compelling marketing content

Customer Engagement and Feedback: Develop and maintain relationships with key customers and partners to gather feedback and insights that can be used to improve marketing strategies and product offerings

Technical Training and Support: Provide technical training and support to the sales team and other internal stakeholders. Act as a technical extension to sales and solution engineering teams, supporting customer conversations, responding to technical inquiries, and participating in customer meetings as required

Event Planning and Execution: Assist in the planning and execution of technical events, webinars, and trade shows, including the creation of technical presentations and demonstrations

Data-Driven Marketing Campaigns: Develop and implement data-driven marketing campaigns to drive product awareness, adoption, and revenue growth

What We Look For in a Candidate

Education: Bachelor’s degree in Business, Marketing, Engineering, or related fields.

Experience: 3-5 years of experience in technical marketing, product marketing, product management, Solution Engineering, or related technical roles, with a proven track record of leading complex marketing initiatives. Experience in creating product and reference architectures, user guides, ROI tools, use cases, and demo videos.

Technical Skills: Strong understanding of technical concepts and the ability to translate them into clear and compelling marketing content. Strong technical understanding of networking concepts, protocols, and infrastructure. Proficiency in creating technical documentation and marketing materials.

Organizational Skills: Highly organized and detail-oriented, with the proven ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment.

Communication Skills: Excellent written and verbal communication skills, including public speaking skills, with the ability to simplify complex technical concepts for diverse audiences. Ability to create technical detail presentations linking to business outcomes; tailoring across the executive and individual contributor audience as appropriate.

Analytical Skills: Ability to analyze market trends and data to support marketing strategies.

Team Collaboration: Proven ability to work effectively in a cross-functional team environment.

Preferred Skills: Experience working in B2B technology companies, specifically in telecom, cloud networking, or related fields. Hands-on experience with networking products and methodologies.

Preferred Certifications: Cisco Certified Network Associate (CCNA), AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, Certified Technical Marketing Professional (CTMP)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

What to Expect Next

#LI-KM2

Requisition #: 338780

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

LEAD INFORMATION SECURITY ENGINEER-FEDERAL MB (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Information Security Engineer is a member of the Industrial Security team supporting Lumen Government Services and is responsible for performing cybersecurity compliance actives in support of government contracts as well as Lumen Product and Services targeting the Government market. The Lead Information Security Engineer must execute all six phases of the Risk Management Framework (RMF) process in accordance with FISMA, DoD, FIPS, and NIST requirements and policy. Responsibilities include developing RMF documentation (System Security Plan, Security Control Traceability Matrix, Plan of Action & Milestones, various Standard Operating Procedures, Continuous Monitoring Plan, etc), tracking/resolving vulnerabilities, performing continuous monitoring activities, developing security policies, and supporting cybersecurity guidance and compliance related activities. The Lead Information Security Engineer works closely with Lumen government customers (Federal and State), Lumen government program teams, Lumen operational teams, Lumen security teams, as well as Lumen Product and Services teams targeting our government customers.

A successful candidate will have excellent communications skills and experience presenting cybersecurity issues to a wide variety of audiences. The candidate must be able to work independently and as a team leader to develop and execute strategies. The candidate must possess and maintain a broad technical knowledge of current and emerging technologies used within corporate infrastructure and government customer infrastructure.

The Main Responsibilities

Perform as an Information Systems Security Officer (ISSO) for government system
Achieve and maintain ATO (Authority to Operate), as required.
Write System Security Plans (SSP), Plan of Actions & Milestones (POA&M), Continuous Monitoring Plan, Risk Assessments, Privacy Impact Analyses (PIA), and supporting documentation for systems subject to NIST SP 800-53
Lead Security Assessment and Authorization processes and procedures
Manage cybersecurity audits by federal departments/agencies, including third party auditors
Develop and complete continuous monitoring reports and briefings
Interface with appropriate government agencies, company management and employees, customers, vendors, and suppliers to ensure understanding of and compliance with security requirements
Review vulnerability and compliance scan results (Nessus, Qualys, etc), and work with the various team members to remediate vulnerabilities, and track ongoing vulnerability status and remediation activities
Conduct periodic reviews to ensure compliance with established policies and procedures
Investigate and document cybersecurity incidents, as well as provide protective and corrective measures in response to such incidents
Report all cybersecurity incidents to the program Information Systems Security Managers (ISSM) through reports and briefings
Participate in the change management process to ensure changes to software, hardware, and firmware do not adversely impact the security of an environment
Develop, facilitate, and present information security awareness and security training on various customer and corporate security policies
Coordinate and participate in business development opportunities related to cybersecurity compliance to include evaluating Requests for Information (RFI) and
Requests for Proposal (RFP) from government customers and documenting cybersecurity responses
Recommend security best practices and system configuration standards

What We Look For in a Candidate

6+ years or experience performing cybersecurity, certification & accreditation (C&A), or assessment & authorization (A&A) related activities
Excellent oral and written communication skills, collaboration skills, and experience in presenting cybersecurity issues to all levels of management, as well as non-technical staff
Strong work ethic, demonstrated self-starter with the ability to work in a fast paced, team-oriented environment
Uses strong interpersonal skills to build partnerships with stakeholders and peers
Ability to successfully complete Government suitability and/or Government personnel security requirements is highly desired.
Education: Bachelors or equivalent years of experience.
Professional cybersecurity certification (CISSP, CISM, GSLC, CCISO)

Compensation

Location Based Pay Ranges:

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338652

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Innovation Executive (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Innovation Executive (Senior BDM) serves as a strategic growth architect for Lumen’s emerging technologies. This role focuses on ideation and opportunity development – building executive-level customer relationships, identifying, and shaping new business opportunities, and laying the groundwork for beta program execution and early technology adoption.

The Innovation Executive takes newly established executive relationships and helps lead a process where Lumen's cross functional team co-innovates solutions with clients, manages the relationship through a comprehensive and specific beta program, culminating in commitment with urgency to be an early adopter of our emerging capabilities. Success in this role means consistently generating high-value opportunities and referenceable customer successes that drive strategic growth for both the client and Lumen.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Ideation with Customers: Engage clients in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions that address customer needs while aligning with Lumen’s future offerings. [ Are we not looking for FUTURE Offerings? By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper client partnerships and develops solutions that closely match customer needs.
Use Case & Business Case Development: Translate promising ideas into concrete use cases that drive quantifiable business value as this person builds compelling proposals for Beta program and early product adopter commitment. This involves articulating a clear value proposition for each opportunity, highlighting the benefits for the customer and how it advances Lumen’s strategy. A strong business case will tie the innovative idea to measurable business value – for example, improved efficiency, enhanced customer experience, or new revenue streams for the client.
Pipeline Generation: Identify and qualify new opportunities to ensure a robust pipeline of high-potential targets that fit with our use cases and emerging capabilities. This includes continuously researching industry trends and client pain points to spot emerging opportunities early.
Strategic Value Creation: Focus on opportunities that drive significant value for both the customer and Lumen. Rather than the sheer volume of leads, success in this role is measured by the quality and impact of the opportunities generated. The Innovation Executive prioritizes deals that solve critical customer problems and position Lumen ahead of the market curve (even before products are fully market-ready). Key outcomes include high-impact use cases and business cases that lead to flagship pilot projects and referenceable success stories for Lumen. In practice, this means emphasizing lead quality over quantity – targeting high-potential opportunities that are likely to convert and deliver meaningful results.

What We Look For in a Candidate

Proven Business Development Experience: Eight plus years (or equivalent) of success in business development, innovation consulting, or strategic sales. A track record of identifying and developing new business opportunities is essential. Experience taking new technologies or solutions to market (startup or corporate innovation experience) is highly valued.
Strategic Thinking & Opportunity Shaping: Ability to understand complex customer challenges and ideate creative solutions. Skilled at connecting emerging technology capabilities with business needs to craft compelling opportunities. Should be adept at developing business cases, including performing market research and ROI analysis to justify projects.
Exceptional Communication and Facilitation: Excellent interpersonal skills with the ability to engage senior executives and lead collaborative workshops. Comfortable guiding clients through brainstorming sessions and innovation exercises. Strong presentation and storytelling abilities to articulate vision and value in proposals.
Relationship-Building: Demonstrated ability to build trusted relationships at executive levels. Talent for consultative selling – listening to clients, understanding their strategic goals, and becoming a trusted advisor. Experience in navigating complex organizations and aligning diverse stakeholders around new ideas.
Collaboration and Handoff Skills: Team-oriented mindset with experience working closely with sales, product, and technical teams. Able to document and communicate opportunity details clearly for others to execute. Cross-functional collaboration skills are a must to ensure smooth transitions of deals and joint success with account teams
Domain and Technical Knowledge: Familiarity with emerging technology domains relevant to Lumen’s business (e.g., networking, cloud, edge computing, AI, etc.). Able to quickly learn new tech concepts and discuss them credibly with customers. Understanding of industry trends and innovation practices to inspire clients.
Education: Bachelor’s degree in business, Technology, or related field is required. An MBA or advanced degree is a plus, especially with a focus on innovation or entrepreneurship. Equivalent work experience in innovation-driven roles will also be considered.

Compensation

Location Based Pay Ranges

$136,437 - $181,913 in these states: WA

Learn more about Lumen's:

- Benefits
- Bonus Structure

#LI-KS1 #BDS

Requisition #: 338514

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Innovation Executive Business Development (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Ideation with Customers: Engage clients in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions that address customer needs while aligning with Lumen’s future offerings. By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper client partnerships and develops solutions that closely match customer needs.
Use Case & Business Case Development: Translate promising ideas into concrete use cases that drive quantifiable business value as this person builds compelling proposals for Beta program and early product adopter commitment. This involves articulating a clear value proposition for each opportunity, highlighting the benefits for the customer and how it advances Lumen’s strategy. A strong business case will tie the innovative idea to measurable business value – for example, improved efficiency, enhanced customer experience, or new revenue streams for the client.
Pipeline Generation: Identify and qualify new opportunities to ensure a robust pipeline of high-potential targets that fit with our use cases and emerging capabilities. This includes continuously researching industry trends and client pain points to spot emerging opportunities early.
Strategic Value Creation: Focus on opportunities that drive significant value for both the customer and Lumen. Rather than the sheer volume of leads, success in this role is measured by the quality and impact of the opportunities generated. The Innovation Executive prioritizes deals that solve critical customer problems and position Lumen ahead of the market curve (even before products are fully market-ready). Key outcomes include high-impact use cases and business cases that lead to flagship pilot projects and referenceable success stories for Lumen. In practice, this means emphasizing lead quality over quantity – targeting high-potential opportunities that are likely to convert and deliver meaningful results.

What We Look For in a Candidate

Proven Business Development Experience: Eight plus years (or equivalent) of success in business development, innovation consulting, or strategic sales. A track record of identifying and developing new business opportunities is essential. Experience taking new technologies or solutions to market (startup or corporate innovation experience) is highly valued.
Strategic Thinking & Opportunity Shaping: Ability to understand complex customer challenges and ideate creative solutions. Skilled at connecting emerging technology capabilities with business needs to craft compelling opportunities. Should be adept at developing business cases, including performing market research and ROI analysis to justify projects.
Exceptional Communication and Facilitation: Excellent interpersonal skills with the ability to engage senior executives and lead collaborative workshops. Comfortable guiding clients through brainstorming sessions and innovation exercises. Strong presentation and storytelling abilities to articulate vision and value in proposals.
Relationship-Building: Demonstrated ability to build trusted relationships at executive levels. Talent for consultative selling – listening to clients, understanding their strategic goals, and becoming a trusted advisor. Experience in navigating complex organizations and aligning diverse stakeholders around new ideas.
Collaboration and Handoff Skills: Team-oriented mindset with experience working closely with sales, product, and technical teams. Able to document and communicate opportunity details clearly for others to execute. Cross-functional collaboration skills are a must to ensure smooth transitions of deals and joint success with account teams
Domain and Technical Knowledge: Familiarity with emerging technology domains relevant to Lumen’s business (e.g., networking, cloud, edge computing, AI, etc.). Able to quickly learn new tech concepts and discuss them credibly with customers. Understanding of industry trends and innovation practices to inspire clients.
Education: Bachelor’s degree in business, Technology, or related field is required. An MBA or advanced degree is a plus, especially with a focus on innovation or entrepreneurship. Equivalent work experience in innovation-driven roles will also be considered.

Compensation

Location Based Pay Ranges

$136,437 - $181,913 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338513

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Value Realization Analyst (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Valuation Realization Analyst will have a clear understanding of how Lumen and the analysts will educate, encourage, and empower the account teams and conduct the analysis and financial workflows across all aspects of the pursuit. You will enjoy working and collaborating with others. The person in this role is fulfilled by solving puzzles and objectively and diligently evolving your research into actionable output data. The business needs of this role require working efficiently within deadlines, demonstrates the unyielding pursuit of building internal and external partnerships to develop key relationships to deliver the highest value to stakeholders.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Contributes to development of standardization and lifecycle management of complex costing models.
Seeks out siloed/stranded data in the organization to incorporate into holistic intelligence.
Demonstrates the ability to analyze information, ask questions and gain insights that lead to strategic answers.
Prepares and develops representative value realization quantitative economic models demonstrating insightful use of financial analysis techniques, tools, and concepts to provide practical counsel for internal and external customer consumption in order to drive business results.
Validates tracking and accuracy of pre-sale assumptions and projections (capital, operational, financial, etc.) throughout post-sale execution to ensure positive outcomes and increased accuracy of inputs for future opportunities.
Proactively develops, evaluates, and implements complex pricing strategies and quantitative models based upon current business and competitive market dynamics along the pursuit lifecycle.
Performs client pricing review, testing pricing, relying on established guiding principles and promotional strategies.
Regularly communicates and consults with offer management, sales, and Strategic Engagement representatives.
Discerns between urgent and non-urgent requests and act accordingly to resolve them and improve future processes.
Creates opportunity summaries on key wins and findings to be shared across company and author whitepapers to enable intelligence sharing.

What We Look For in a Candidate

Eight plus years of relevant analytical experience, distilling disparate data sources into actionable intelligence required.
Six plus years of experience in quantitative modeling or financial planning and analysis
Strategic planning, account management and contract negotiations skills required.
Financial/Business analysis experience required.
Excellent written and oral communication skills
Ability to present and communicate complex concepts in simple terms.
Initiative-taking, pro-active, purposeful professional
Diligence with good organizational and time management abilities.
Ability to work effectively in highly collaborative and cross-functional teams.
Telecommunications and Technology industry experience required.
Ability to efficiently research investor presentations, press releases, financial reports and documents and draw estimated conclusions.
Ability to confidently consult internal and external customers in discovery, analysis, quantitative modeling, listening, communication, project, and milestone management leadership.
Bachelor's degree or equivalent experience is required. MS/MBA is a plus.

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338540

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This person will be responsible for leading sales efforts within the Intelligence Community (IC) and peripheral within the Washington D.C. Metro Area selling complex communication solutions (IP, data, cloud, managed hosting, voice, and cybersecurity).

The Main Responsibilities

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Minimum 5 years of Business to Business/Government technology sales experience in Large, Global/Enterprise Accounts.
Minimum 5 years in Telecommunications B2B sales.
Excellent communication skills.
Ability to provide technical briefings to C-Level.
Valid Driver’s License and reliable transportation required.
TS/SCI with Poly Clearance (active).
Education Level: Bachelor's Degree.
Field of Study: Business, Marketing, Technical Sales or similar.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: NY.

Learn more about Lumen's:

#LI-EL1

Requisition #: 336498

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Innovation Executive (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

Ideation with Customers: Engage clients in collaborative design thinking brainstorming sessions, innovation workshops, and proof-of-value discussions. The goal is to co-innovate solutions that address customer needs while aligning with Lumen’s future offerings. By involving customers in the innovation process (co-innovation), the Innovation Executive fosters deeper client partnerships and develops solutions that closely match customer needs.
Use Case & Business Case Development: Translate promising ideas into concrete use cases that drive quantifiable business value as this person builds compelling proposals for Beta program and early product adopter commitment. This involves articulating a clear value proposition for each opportunity, highlighting the benefits for the customer and how it advances Lumen’s strategy. A strong business case will tie the innovative idea to measurable business value – for example, improved efficiency, enhanced customer experience, or new revenue streams for the client.
Pipeline Generation: Identify and qualify new opportunities to ensure a robust pipeline of high-potential targets that fit with our use cases and emerging capabilities. This includes continuously researching industry trends and client pain points to spot emerging opportunities early.
Strategic Value Creation: Focus on opportunities that drive significant value for both the customer and Lumen. Rather than the sheer volume of leads, success in this role is measured by the quality and impact of the opportunities generated. The Innovation Executive prioritizes deals that solve critical customer problems and position Lumen ahead of the market curve (even before products are fully market-ready). Key outcomes include high-impact use cases and business cases that lead to flagship pilot projects and referenceable success stories for Lumen. In practice, this means emphasizing lead quality over quantity – targeting high-potential opportunities that are likely to convert and deliver meaningful results.

What We Look For in a Candidate

Proven Business Development Experience: Eight plus years (or equivalent) of success in business development, innovation consulting, or strategic sales. A track record of identifying and developing new business opportunities is essential. Experience taking new technologies or solutions to market (startup or corporate innovation experience) is highly valued.
Strategic Thinking & Opportunity Shaping: Ability to understand complex customer challenges and ideate creative solutions. Skilled at connecting emerging technology capabilities with business needs to craft compelling opportunities. Should be adept at developing business cases, including performing market research and ROI analysis to justify projects.
Exceptional Communication and Facilitation: Excellent interpersonal skills with the ability to engage senior executives and lead collaborative workshops. Comfortable guiding clients through brainstorming sessions and innovation exercises. Strong presentation and storytelling abilities to articulate vision and value in proposals.
Relationship-Building: Demonstrated ability to build trusted relationships at executive levels. Talent for consultative selling – listening to clients, understanding their strategic goals, and becoming a trusted advisor. Experience in navigating complex organizations and aligning diverse stakeholders around new ideas.
Collaboration and Handoff Skills: Team-oriented mindset with experience working closely with sales, product, and technical teams. Able to document and communicate opportunity details clearly for others to execute. Cross-functional collaboration skills are a must to ensure smooth transitions of deals and joint success with account teams
Domain and Technical Knowledge: Familiarity with emerging technology domains relevant to Lumen’s business (e.g., networking, cloud, edge computing, AI, etc.). Able to quickly learn new tech concepts and discuss them credibly with customers. Understanding of industry trends and innovation practices to inspire clients.
Education: Bachelor’s degree in Business, Technology, or related field is required. An MBA or advanced degree is a plus, especially with a focus on innovation or entrepreneurship. Equivalent work experience in innovation-driven roles will also be considered.

Compensation

Location Based Pay Ranges

$136,437 - $181,913 in these states: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 338511

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Finance Consultant - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Program Control Consultant to support our Government Program Control Office. In this key role, you’ll contribute to the financial and operational success of federal programs by supporting pricing strategies, budget planning, and performance analysis.

You’ll work closely with cross-functional teams to ensure compliance, deliver accurate financial insights, and help drive value for our government customers. This position is ideal for a detail-oriented professional with strong analytical skills and a passion for supporting mission-driven work.

Location: Herndon, VA or Denver, CO, Hybrid (WFH/Office in Herndon or Denver)
Clearance: This position may require a U.S. government security clearance (e.g., Secret, Top Secret, TS/SCI). Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation).

The Main Responsibilities

Financial Support & Analysis: Responsible for developing cost models, analyzing financial data, and supporting pricing strategies for proposals and contract modifications. Emphasis on forecasting, funding, budgeting, data collection and detailed data analysis.
Team Leadership & Contribution: Collaborate with senior consultants and program managers on large-scale federal programs. Be the subject matter expert (SME), provide training and guidance across functional teams. Manage assigned tasks and contribute to team success. Be accountable to an assigned team, section, unit, function, or project.
Cross-Functional Collaboration: Work with Finance, PMO, Sales, and Offer Management to support problem-solving efforts and align financial planning with program goals.
Reporting & Presentations: Prepare and deliver financial reports and presentations for internal stakeholders and support Program Management Reviews (PMRs).
Customer Value Focus: Identify opportunities to improve cost efficiency and service delivery in support of customer objectives. Emphasis on establishing customer deliverables and building customer relationships.
Contract Knowledge: Apply working knowledge of federal contract types (FFP, T&M, CPAF, CPFF, hybrid) to ensure accurate financial planning and compliance.
Compliance & Documentation: Ensure adherence to internal controls and federal regulations. Be responsible for providing the required financial details for audits and after-action reporting.

What We Look For in a Candidate

Bachelor’s degree in Business Administration, Finance, or a related field
6–10 years of experience in program control, financial analysis, or federal contracting
Professional certifications (CPA, PMP, CPCM) are a plus
Strong proficiency in Microsoft Excel; familiarity with Power BI is beneficial
Experience with SAP and Dassian systems preferred
Experience with Earned Value Management (EVM) on U.S. government contracts, in compliance with FAR/DFARS requirements preferred
Effective communication and presentation skills
Strong analytical mindset and attention to detail
Ability to travel occasionally to the Washington, D.C. area

At Lumen, you’ll be part of a collaborative, mission-focused team where your contributions help shape the success of federal programs. You’ll gain exposure to high-impact projects and have opportunities to grow your expertise in a dynamic and supportive environment.

Compensation

Location Based Pay Ranges:

$87,117 - $116,156 in these states: CO.
$91,266 - $121,688 in these states: VA.

Learn more about Lumen's:

#LI-EL1

Requisition #: 338599

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Data Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Are you interested in serving as an integral part of our marketing team, developing new tools and capabilities that will continue to advance Lumen’s reputation as a technology leader?

In this role, you will be taking the lead in partnering closely with marketing, operations, and data science teams to utilize terabytes of data and translate them into actionable insights to create a competitive advantage for marketing/sales initiatives to win market share. Furthermore, you will be accountable for building and operationalizing critical components and tools to ensure that the data coming in and going out is of the highest data quality and integrity. In the end state, the data solutions built and operated by you would rival the absolute best in the industry in engineering, operations, and usability excellence.

The Main Responsibilities

You are a great fit for this position if you:

Have a strong passion for building reliable, accurate datasets that power end-to-end user scenarios and are used in business decisions.
Highly believe that data is an asset that must be accessible to and applicable by every function in a modern business to guide and assess growth investments.
Are passionate about Data Engineering and believe that it is one of a kind, emerging discipline and career path that you want to grow in.
Enjoy building and operating data services at terabyte and higher scales to enable data-driven organizations.
Excellent problem-solving, critical thinking, and communication skills
Ability to communicate effectively with technical and business teams, drive issues to closure
Strong understanding of data engineering and data stewardship roles in an organization
An entrepreneurial spirit who is excited by ambiguity, operates autonomously, and can make informed decisions on the fly, grounded in an operationally efficient point of view for marketing/sales initiatives.

What We Look For in a Candidate

Qualifications:

Experience building data models and performing complex queries using SQL
Experience in performance tuning large datasets
Experience building large data pipelines and/or web services
Strong programming skills with Python and other scripting languages
8+ years of Business Intelligence or software development experience using industry technologies
4+ years of experience in building integration with upstream and downstream systems with REST APIs
Ability to foster an innovative and inclusive team-oriented work environment. You’ll play an active role in counselling and mentoring junior team members across the organization by providing structured and on-the-job feedback.
Ability to work on multiple priorities that span different areas of focus. You should feel comfortable talking to business stakeholders, analysts, data scientists, and developers.
BA/BS in Computer Science, Engineering, or related technical field such as Statistics or Data Science

Preferred:

Strong familiarity with the Azure/Fabric ecosystem is highly valuable
Experience with performance analysis, troubleshooting, and remediation techniques
Knowledge of Lumen data, systems, and processes, including paid media, financial, and inventory systems highly desirable
Experience with ETL and data integration development using multiple tools, including Informatica, Microsoft SSIS, or other technologies
Combined IT and Marketing background
Machine Learning, Data Science, and statistical modeling experience are highly valued
Azure Cloud Expertise: Demonstrated production-level experience in migrating, deploying, and optimizing Microsoft Azure-based solutions, including infrastructure, networking, and cloud services for business and consumer environments.
Architecture & Performance Tuning: Skilled in designing, implementing, and supporting Azure topologies, with hands-on experience configuring and tuning cloud-hosted platforms for performance and reliability.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-KM2

Requisition #: 338819

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Information Security Engineer I (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Federal SOC Information Security Engineers will provide monitoring, triage, and escalation support for internal Federal SOC and External Customer operations. The SOC Information Security Engineers will work shifts to provide 24x7x365 coverage. SOC Information Security Engineers will work in tandem with other Information Security Engineers in the Global SOC and Federal NOC Organizations.

The Main Responsibilities

•Review SOC Shift end Summary and SOC activity logs, emails, tickets, cases and other monitoring tools for complete understanding of previous shift activities and incidents with the goal of maintaining the highest level of customer service by keeping track of the critical customer impacting issue.
•Provide monitoring and responding to alerts and events within SLAs. Services and systems include but not limited to Splunk (internal/external SIEM), Firewalls alerts (MTIPS and MSS), TrendMicro Anti Virus, Tripwire File Integrity Checks, IDS/IPS for customers.
•Monitor multiple ticketing systems and queues. Ensure tickets are created and notated within SLAs
•Login to phone call queues to answer both internal and external calls
•Work closely with FedNOC, the Federal SOC Tier II and Ops Eng teams
•Escalate issues to Vendors, SOC Tier II and Ops Engineers as soon as there is a need
•Adhere to all defined processes and procedures.
•Provide process and operational improvement suggestions.
•Performs a long-term project leadership role working towards the development of new solutions, processes, tools, systems that have company-wide and possibly industry-wide impacts.
•Frequent contact with senior leadership of customers and contractors for the purpose of creating and presenting innovative long-term solutions and managing key relationships. Acts as a resource within the engineering and scientific communities to develop solutions or handle the most complex tasks for which existing methods and procedures may not apply.
•Provides consultation and advice to Federal customers, engineers and management regarding work functions, processes, methods, procedures, and tools. Develops and delivers technical and process training, including, documentation in areas of expertise and innovative areas of technology.

What We Look For in a Candidate

(education / experience / skills / competencies).
•Tripwire, TrendMicro, Web Inspect, Tennable Nessus and Qualys vulnerability scanners, Splunk, Secure Log Management, Firewalls, Intrusion Detection.
•Ability to diagnose Trip Wire Events, Trend Micro Events, System Events, Network Events from 4 Supported Environments with dissimilar architecture.
•MFA provisioning, repair, revocation, re-provisioning, reporting, and troubleshooting experience.
•Diagnose and identify reports and alerts within Splunk.
•Isolate BGP alerts and notify customer and other operational teams of an event.
•Perform Analytics on events from customer networks per CDM Framework.
•Experience working out of a ticket queue and receiving inbound customer calls.
•Experience managing Fortigates and Palo Alto Firewalls.
•Equivalent educational experience. Above all, a motivated and trainable individual.

Clearance: Government Suitability Clearance required.
Certifications (preferred but not required): CEH, GIAC Certified Incident Handler (GCIH), CCNA, NSE4.
Education: BS Computer Science or related areas with experience.

Compensation

Location Based Pay Ranges:

$55,313 - $73,750 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$58,078 - $77,438 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,844 - $81,125 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

Requisition #: 337162

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Systems Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead IT Systems Engineer - Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical Network & Data Communications Network (DCN) and Internet Protocol (IP) backbone integral to the management of the network. The Network Engineer will reside on site.

The Main Responsibilities

Develops and supports the transition plans associated with these activities and support laboratory-enabled execution activities – protection of the Optical Network & DCN will require analysis of vulnerabilities.
Assumes operation and maintenance responsibility for the optical network – includes setup, configuration, and writing of scripts to ensure regular backup images are created.
Manage all aspects of network operations related to performance and fault management.

Essential functions include the following:

Provide technical support for network and system installation and maintenance.
Coordinate with configuration management and implementation teams.
Monitor network operations and security posture.
Maintain network status and trouble logs.
Identify and diagnose network problems
Identify network elements causing network degradation or failure.
Determine and execute corrective actions on a real-time basis.
Execute reporting functions and data input associated with network management.
Evaluate trend analyses.
Identify network performance improvement opportunities and forward recommendations to engineering for analysis.
Routinely evaluate the network baseline to identify and resolve unplanned changes to the baseline.
Manage the network operations Quality Control (QC) program.
Provide functional guidance, technical support, and training to network operations staff.

What We Look For in a Candidate

Skills:

Ability to interface in a professional manner with management and customer is essential.
Flexibility with regard to work levels and shift accommodation is imperative.

Education and Experience:

Bachelors degree in Engineering, Electronics, Software, or Networks, or a related technical or vocational education or equivalent experience.
Six or more years applicable work experience.
Demonstrated experience with SONET based, metro fiber networks, next-generation DWDM systems, FLEX and IP based systems.
Previous experience with broadband circuit maintenance/restoration, provisioning databases and circuit activations.
Previous experience and ability to relate technical issues to management and Government personnel.
Prior experience with Nortel, Cisco suite of optical network equipment and network management systems.

Security Requirements:

US Citizenship required.
Active TS/SCI with Poly.
Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation).

Other Requirements:

Must have a valid driver’s license have a clean driving record.
Some local travel required.

Compensation

Location Based Pay Ranges:
$114,082 - $152,109 in these states: VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 337630

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Data Scientist (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Data Scientist is responsible for developing tools to collect, clean, analyze and manage the data used by strategic areas of the business. Employ techniques and theories drawn from mathematics, statistics, from the subdomains of machine learning, classification, cluster analysis, and data mining.

The Main Responsibilities

Clearly communicate methods and conclusions with simple language and innovative visualizations to management and executives.
Work effectively on a team as well as a self-driven individual to do research and develop cutting edge and effective solutions for the business.
Provide expertise in analyzing and visualizing large, complex, and unique data sets.
Create new insights that will drive business growth and profitability in the short and long term.
Deploy analytics code with a continuous integration environment incorporating version control, build servers, and test servers.
Design and implement programs and automation to collect, mash up, process and analyze distributed real-world data.
Collaborate with cross-functional teams to understand complex business problems, build statistical models, and create predictive tools.
Management of analytical projects and assistance in program planning as well as the acquisition, retention and development of data science talent

What We Look For in a Candidate

8+ years related experience.
Degree(s) in Computer Science, Math, Physics, Economics, Operations Research, Statistics or related discipline
Experience with relational and non-relational databases.
Strong experience with tools for managing, analyzing, and visualizing large datasets.
Programming experience with two or more of R, Python, Lisp, Clojure, Scala, Java, Perl, Mathematica and C++.
Past success in extracurricular math/science activities or competitions is highly regarded.
Creativity and persistence in locating, extracting and analyzing all relevant data.
Problem solving versatility: making the best decisions possible given the data quality and time available.
Strong analytical thinking and ability to quickly pick up new methods, tools and programming languages.

Preferred:

Expertise w/ GIT, agile project management tools (Trello, JIRA, Rally, etc), documentation/markup expertise (Markdown, etc)
Strong verbal, written and visualization communication skills relaying data science findings, problems, etc to business users.
Good working knowledge of PL/T-SQL
Expertise w/ econometric and machine learning methods for predictive analytics
Prior expertise w/ price elasticity of demand modeling and mathematical optimization methods
Culture of curiosity and perseverance in the face of messy data and complex business, information systems landscape
Significant experience with the SDLC, in particular as applied to automation of data science pipelines and development of analytic products
Prior experience coaching junior technical team members
Strong background with planning and management of data science projects as well as leading engagement of stakeholders and communication with non-technical SMEs and partners.
Experience with the wireline telecommunications industry, notably common product technologies and marketing thereof

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-SJ1

Requisition #: 338830

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer - Cyber Incident Response (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Cybersecurity Incident Response Team (CIRT) Engineers are expected to respond to and mitigate/remediate cybersecurity alerts from Lumen assets. CIRT Engineers research and recommend preventative measures in conjunction with managing reactive alerts. In addition, CIRT Engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors, and peers to anticipate, define, and pursue these capabilities.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls.
Actively hunt the enterprise for insecure, suspicious, or malicious activity.
Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events.
Verify and validate security notifications from both internal and external sources.
Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide.
Assist with significant incidents as needed or assigned.
Provide feedback for development and consistency of automated threat detection mechanisms.
Update and maintain response guides for accuracy.
Support Security projects to improve Cyber Defense Team or Lumen's security posture.
Demonstrate effective communication skills, both verbal and written

What We Look For in a Candidate

Minimum Qualifications:
• Undergraduate degree in computer science, engineering, or related field, or equivalent experience.
• Solid understanding of information security fundamentals, host and network security hardening and requirements; networking protocols; common intrusion techniques; and common risk management concepts.
• Analytical and problem-solving skills related to networking, operating systems, and malware analysis.
• Candidate must possess, or be willing to pursue, applicable professional/technical certifications, such as Security +, C|EH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM or CISA.
• Candidate must be US based and able to obtain government suitability.
• Strong oral and written communication skills and comfort with presenting technical issues to all levels of management, as well as non-technical staff.
• Experience with cloud security and cloud service providers (e.g., AWS, Azure, Google Cloud Platform).
• Broad technical knowledge of current and emerging technologies.
Preferred Qualifications:
• 4+ years of experience in incident response, computer forensics security, risk assessments, application security or network security.
• Experience in network and/or firewall engineering, administration, design and implementation including experience in applying methodologies and principles for all levels of security.
• Understanding of the following tools: SIEM, IDS / IPS, host based anti-virus, or similar products.
• Experience in network monitoring tools to monitor attacks/threats and doing the initial triage of findings.
• Microsoft or UNIX (including Linux or other UNIX derivatives) operating system administration/support experience.
• Experience with technologies, tools, and process controls to minimize risk and data exposure.
• Development experience in scripting languages such as Python or Perl.
• Experience in large enterprise or carrier data centers and/or networks.

Compensation

Location Based Pay Ranges:

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338784

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIRECTOR II (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Work closely with the sales leaders to identify and develop sales opportunities and provide solutions in Managed Security Services (MSS) including SOC services. Responsible for the development, implementation of strategic and tactical sales account plans. Develop and maintain accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Identifying and winning NEW high value and strategic enterprise customers to achieve targets
Independently execute consultative selling with prospects to identify their gaps and problem statement, strategize with their stakeholders, derive a fit-for-purpose proposition, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new accounts.
Demonstrates knowledge of the company’s entire security services offerings especially in Managed Security Services (MSS) and Professional Security Services.
Provides accurate and detailed weekly/monthly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.
Collaborate closely with the Security Practice in Product Management & Practices team to ensure alignment in our narratives, solutions and portfolio strategy.

What We Look For in a Candidate

Experience 7+ years sales experience in Security Services, preferably with Managed Security Services (MSS) and/or Professional Security Services.
Strategic mindset with excellent business acumen and cybersecurity foundation
Ability to prioritize with good time management skills.
To establish a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 12-24 months. To develop and maintain in depth knowledge of the Prospects business and technology environment and drivers, relevant for the application of network IT services.
Excellent network and access to CSOs / CISOs communities
Ability to open doors with Senior Executives/CXO in the Japan market
Applying business and commercial fundamentals and success criteria to inform planning and decision making.
Experience with Salesforce.com preferred. Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Compensation

What to Expect Next

Requisition #: 338118

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CYBER THREAT SECURITY ANALYST (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Cyber Threat Security Analyst role will focus on security event and incident monitoring, threat hunting, and deep analysis of threat information within SIEM environments, various log sources, and within security control technologies directly. The Security Analyst will work directly with customers to determine and communicate relevant risk and potential impact, as well as make recommendations for risk mitigation. This role will also provide direction for SIEM rule changes, customer escalations and inquiries, and help develop improved threat analysis process and procedures.

The Main Responsibilities

Perform security incident and event monitoring support, including deep dive data analysis and response
Develop and manage customer security event analysis notifications with thoughtful analysis details, evidence, conclusions, and recommendations
Respond and manage customer issues and questions regarding security events, including evidence supporting risk identification and recommended risk mitigation, via trouble ticket, email, and phone
Review threat detection rules and correlations, and make recommendations for improved fidelity

What We Look For in a Candidate

Qualifications & Skills:

Required

Requires Bachelor’s degree in related field or equivalent combination of education and experience.
Possess strong customer service skills
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Good written and verbal communication skills
Good analytical and problem-solving skills
Attention to detail with good organizational skills
Basic experience performing security monitoring, hunting, and analysis within SIEM platforms and security controls

Preferred

1 or more years in a Security Operations environment performing cyber threat hunting and incident response support
Security industry certifications (examples):
GIAC
CISSP
CRISC
CISM
Security+
CCNA
CEH
Basic knowledge and skills of at least one programming language (python preferred)

Compensation

What to Expect Next

Requisition #: 338712

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Finance Analyst (HOME, PL)

About Lumen

The Role

Join Lumen as a Senior Finance Analyst and be at the heart of our financial strategy!

In this dynamic role, you'll be the go-to expert for financial analysis and reporting, supporting diverse teams across the organization. Your key responsibilities will include:

Crafting insightful financial reports, budgets, and forecasts.
Evaluating project business cases and scrutinizing underlying assumptions.
Collaborating with various management levels on ad-hoc requests.
Ensuring data integrity from multiple sources to provide actionable insights and recommendations.

Working hours: 9 AM - 6 PM CET

Location: This role can be performed remotely.

If you're ready to make a significant impact and work in a fast-paced environment, we want to hear from you!

The Main Responsibilities

Interpret financial data to determine trends of the overall Business Unit financial performance
Anticipate process obstacles and decides next steps
Utilizes multiple systems to bring data together and provided analysis on operational activities
Detailed knowledge of business they support and how their role impacts the Business Unit
Provide professional advice, guidance and service to internal or external clients
Financial and analytical support to organization
Responsible for major elements of the close process including journal entry evaluation, results variance explanation, reporting, communicating and explaining results to clients and Business Unit leadership
Budgeting and forecasting using drivers
Partner with internal clients to provide financial data, consultation and make recommendations regarding completion of objectives, and improving operational effectiveness
Gather and organize data used to prepare financial/business reports
Establish, interpret and analyze financial data including monthly financial results, recommendations or preparing statements for business partners/stakeholders
Perform financial data analysis to support Business Unit in analyzing corporate financial targets and operational objectives
Generate special ad hoc reports and perform analysis as requested by supervisor, business partners/clients, and other Business Unit stakeholders
Improve partnerships with key internal clients by identifying changing business needs, service expectations, quality and format of data provided, and identify opportunities to improve service levels
Leads multiple, complex, and financial/business analysis projects
Review and revise processes as financial and business conditions change
Works on complex issues which require input from multiple sources and innovative problem solving
Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools and systems
Interfaces to negotiate and exchange information with all levels of management
Focus on company-wide processes and initiatives
Step in for management when called upon to help lead meetings
Support organization through training other analysts and business partners on key reporting and forecasting processes

What We Look For in a Candidate

Bachelor's degree or higher in Business or relevant field or equivalent experience
Minimum 5 years related experience
Strong financial and analytical skills
Ability to use advanced Excel functions.
Ability to structure and convey ideas and information, both verbally and in written presentation form, in a concise, effective and persuasive manner to bring clear understanding to the target audience
Ability to examine data from multiple sources to determine whether correlation and linkage exist between data sets
Ability to organize and manage work in an efficient and effective manner to ensure task, milestones and goals are met according to defined timelines

Preferred Qualifications:
Strong organizational and problem solving skills.
Prior work experience in regulatory or accounting.
Knowledge of SAP software applications.
Ability to work in a team environment

What to Expect Next

Requisition #: 338100

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Principal Software Development Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the ServiceNow platform.

Location

This position is work from home within the US.

The Main Responsibilities

Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture.
- Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow.
- Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
Debug and optimize integrations for performance, stability, and maintainability.

What We Look For in a Candidate

7+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
Proficiency in JavaScript and ServiceNow's scoped applications.
Experience with MID Server setup and configuration.
In-depth understanding of ServiceNow’s data models and CMDB.
Experience with the SN CSM application/module
Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
Should have the ability to obtain Security Clearance

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits*

Bonus Structure

Requisition #: 337824

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR FINANCE ANALYST (POZNAN, PL, 61871)

About Lumen

The Role

Join Lumen as a Senior Finance Analyst and be at the heart of our financial strategy!

In this dynamic role, you'll be the go-to expert for financial analysis and reporting, supporting diverse teams across the organization. Your key responsibilities will include:

Crafting insightful financial reports, budgets, and forecasts.
Evaluating project business cases and scrutinizing underlying assumptions.
Collaborating with various management levels on ad-hoc requests.
Ensuring data integrity from multiple sources to provide actionable insights and recommendations.

Working hours: 9 AM - 6 PM CET

Location: Poznan, Poland.

If you're ready to make a significant impact and work in a fast-paced environment, we want to hear from you!

The Main Responsibilities

Interpret financial data to determine trends of the overall Business Unit financial performance
Anticipate process obstacles and decides next steps
Utilizes multiple systems to bring data together and provided analysis on operational activities
Detailed knowledge of business they support and how their role impacts the Business Unit
Provide professional advice, guidance and service to internal or external clients
Financial and analytical support to organization
Responsible for major elements of the close process including journal entry evaluation, results variance explanation, reporting, communicating and explaining results to clients and Business Unit leadership
Budgeting and forecasting using drivers
Partner with internal clients to provide financial data, consultation and make recommendations regarding completion of objectives, and improving operational effectiveness
Gather and organize data used to prepare financial/business reports
Establish, interpret and analyze financial data including monthly financial results, recommendations or preparing statements for business partners/stakeholders
Perform financial data analysis to support Business Unit in analyzing corporate financial targets and operational objectives
Generate special ad hoc reports and perform analysis as requested by supervisor, business partners/clients, and other Business Unit stakeholders
Improve partnerships with key internal clients by identifying changing business needs, service expectations, quality and format of data provided, and identify opportunities to improve service levels
Leads multiple, complex, and financial/business analysis projects
Review and revise processes as financial and business conditions change
Works on complex issues which require input from multiple sources and innovative problem solving
Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools and systems
Interfaces to negotiate and exchange information with all levels of management
Focus on company-wide processes and initiatives
Step in for management when called upon to help lead meetings
Support organization through training other analysts and business partners on key reporting and forecasting processes

What We Look For in a Candidate

Bachelor's degree or higher in Business or relevant field or equivalent experience
Minimum 5 years related experience
Strong financial and analytical skills
Ability to use advanced Excel functions.
Ability to structure and convey ideas and information, both verbally and in written presentation form, in a concise, effective and persuasive manner to bring clear understanding to the target audience
Ability to examine data from multiple sources to determine whether correlation and linkage exist between data sets
Ability to organize and manage work in an efficient and effective manner to ensure task, milestones and goals are met according to defined timelines

Preferred Qualifications:

- Strong organizational and problem solving skills.
- Prior work experience in regulatory or accounting.
- Knowledge of SAP software applications.
- Ability to work in a team environment

What to Expect Next

Requisition #: 338194

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Principal Golang Developer - Automation Systems (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a Principal Golang Developer with deep expertise in automation systems, distributed systems, and high-throughput application design to contribute to advanced projects using Temporal. This role requires a highly skilled developer who can work independently, delivering fast, reliable, and maintainable code with minimal guidance. You’ll focus on building scalable, resilient systems that integrate seamlessly into our broader infrastructure, ensuring performance, reliability, and automation excellence.

Location

This is a work from home position from within the US.

The Main Responsibilities

Golang Development:
• Develop and maintain high-performance, scalable, and clean Golang code.
• Implement advanced concurrency patterns and memory management techniques for optimal efficiency.
Distributed Systems Design:
• Design and build high-throughput distributed systems, ensuring fault tolerance, scalability, and performance.
• Designing & implement rate-limiting and throughput optimization algorithms.
• Develop systems that handle large-scale data processing efficiently and reliably.
Automation with Temporal:
• Leverage Temporal for orchestrating distributed workflows and building robust automation solutions.
• Design workflows that optimize execution efficiency and minimize latency across services.
Caching & State Management:
• Utilize Redis and Memcached to implement efficient caching strategies and improve response times.
• Ensure data consistency and reliability in distributed cache systems.
Containerization & Orchestration:
• Build and deploy containerized applications using Docker.
• Manage and optimize Kubernetes clusters, focusing on networking, scaling, and workload security.
Monitoring & Observability:
• Set up and maintain monitoring, alerting, and observability systems using Prometheus and Grafana.
• Implement robust logging and tracing mechanisms to troubleshoot and optimize distributed workflows.
Networking & Security:
• Develop secure, resilient networking configurations for distributed systems and Kubernetes workloads.
• Understand and apply network protocols, load balancing, and application-layer security best practices.
System Resilience & Performance:
• Design systems for self-healing and implement practices like circuit breakers and backpressure handling.
• Proactively identify and resolve bottlenecks, minimizing latency and improving system reliability.
Troubleshooting:
• Debug and resolve complex issues across distributed systems, including cloud infrastructure, Kubernetes, and backend services.
• Conduct root cause analysis and implement fixes to ensure long-term system stability.

What We Look For in a Candidate

• Operates with a high degree of autonomy and delivers consistent, high-quality results.
• Excels at balancing system performance, scalability, and maintainability in a distributed environment.
•Demonstrates strong critical thinking and problem-solving skills in complex system environments.
• Thrives in a fast-paced, innovative setting while maintaining a focus on quality and reliability

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 337982

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Information Security Engineer - Cyber Risk Management (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for an experienced risk professional to further develop and drive our risk management capabilities focused on enabling the business to make risk-informed decisions. Reporting to the Senior Director Security and Risk Management, the Sr. Lead Security Engineer will be responsible for leading the maturing of our risk management framework, policy and standard for cyber risk management. This successful candidate will further perform product and business level risk assessments, manage metrics and reporting to support the business in making risk informed decisions. 
This risk professional will work closely with risk owners and leaders in the line of business, security, privacy, compliance, technology, and internal audit. The position requires strong skills and experience in the following areas: leadership, risk management, verbal and written communication, problem solving, experience driving organizational change, and interpersonal skills.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

• Engage stakeholders and risk owners to improve Lumen’s risk culture, and drive risk informed discussions.
• Develop and manage risk management framework, policies, standards and provide risk reporting and oversight.
• Map and perform control testing to assure control compliance.
• Conduct periodic risk assessments to ensure that legal, regulatory, and audit requirements are met. Perform risk analytics and reporting to identify potential patterns, trends as well as target areas for proactive focused deep dive assessments.
• Plan and review annually the risks influencing the effectiveness of information security, privacy, and information security risk management. 
• Manage and support an enterprise wide GRC platform and automation process to standardized risk assessment process.
• Promote and oversee strategic security relationships between internal resources and external entities, including government, vendors, and partner organizations
• Providing advisory services to other parts of the business to assist in the prioritization and remediation of open risk items.
• Maintain and enforce the Security exception process; track progress and the completion of remediation plans.
• Contribute to the development of metrics, key risk indicators and key performance indicators to assess and report on inherent risks, control strength and residual risk in a consistent and objective manner.
• Coordinate and support security audits and assessments to evaluate policy compliance and existing defenses and to identify vulnerabilities.

What We Look For in a Candidate

• Proven hands-on GRC experience and working with high-performing teams; Ability to influence and drive organizational change.
• Experience and deep understanding of qualitative vs. quantitative risk management and inherent vs. residual risk to properly determine, evaluate, and report on information security and technology risk levels. 
• Experience in evaluating, developing, and implementing risk assessment and mitigation solutions. 
• Demonstrated capability to understand and negotiate legal contractual language and effectively communicate with legal attorneys, business sponsors and sourcing teams. 
• Experience creating and utilizing KPIs and KRIs; experience with dashboards and data visualization tools. 
• Experience with daily IT operations and best practice frameworks (ISO 27001/2, CSF, CIS Critical Controls, NIST 800-73, etc.) in one or more areas, such as system administration, networking, and information security. 
• An understanding of various data protection laws (e.g. GLBA, GDPR, CCPA, DORA, etc.). 
• Knowledge of risk data architecture and technology solutions. Knowledge of physical security controls and processes. 
• Strong relationship building experience, both internally with business and technology leaders, information security teams, and legal teams, and externally with service providers and business partners. 
• Excellent communication skills, including presentation, written, and verbal; demonstrated business acumen; Results oriented and proven ability to meet deadlines.
• Strong documentation, planning, negotiation, work prioritization, and organizational skills. 
• Bachelor’s degree in Information Technology or related field is preferred. Combination with 5+ years of experience in an information security role will be considered.
• Preferred working knowledge of legislative and financial regulatory compliance standards and best practices. 
• Preferred CRISC, CISM, CISSP or equivalent certifications. 

Compensation

Location Based Pay Ranges:

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338381

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Dir Marketing Strategic Accounts Content and Storytelling (SEATTLE, WA, US, 98109)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We’re looking for a highly motivated, strategic, and creative Director of Marketing to lead content development and storytelling support for our Business Development (BD) organization. Based in Seattle, this role will serve as the key marketing partner for the BD team, Product Team and Field marketing team—building high-impact, 1:1 account-based marketing content crafting compelling persona-aligned messaging, distilling technical concepts, and developing messaging & content that provides clarity around our solutions and customer outcomes to enable the sales team helping accelerate pipeline growth and deepen customer engagement.

The Main Responsibilities

Develop Content Strategy for Strategic Accounts: Own and execute a scalable content strategy that supports key accounts and industry verticals, leveraging insights from BD and Product teams.
Drive Persona-Based Storytelling: Craft compelling, insight-driven messaging and storytelling tailored to buyer personas and aligned to account-specific priorities and opportunities.
Lead Account and Solution aligned Content Creation: Produce high-impact content for Sales plays, including executive decks, value narratives, whitepapers, use case briefs, and customer-facing presentations.
Create Sales enablement assets: Collaborate with BD and Product teams to build sales assets (conversation guides, one-pagers, email templates) that support 1:1 and 1:few outreach.
Integrate with Campaigns & Field Marketing: Partner closely with Field Marketing to embed messaging into targeted campaigns and track performance metrics across various channels.
Leverage Customer and Market Insights: Use buyer research, competitive insights, and industry trends to inform messaging, content direction, and storytelling frameworks.

What We Look For in a Candidate

10+ years of experience in B2B Enterprise marketing, preferably in technology or SaaS
Proven expertise in content marketing, storytelling, and content creation
Experience partnering with product teams to create value driven narratives and assets
Familiarity with sales stages, GTM motions, and the B2B enterprise buyer journey
Excellent copywriting and messaging skills—clear, concise, persuasive
Proficiency in PowerPoint and storytelling—creating visual, compelling BD presentations
Background in product marketing, technical marketing or BD-aligned marketing
Strong project management skills and the ability to juggle multiple priorities
Self-starter mindset, Detail oriented and with the maturity to operate independently and strong interpersonal skills to collaborate across functions
Located in or near Seattle with the ability to attend in-person team or client meetings 2-3 times per week

Compensation

Location Based Pay Ranges:

$163,993 - $218,657 in these state: WA.

Learn more about Lumen's:

#LI-MK1

#BDS

Requisition #: 338545

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Golang Developer - Workflow Automation Specialist (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a Principal Golang Developer with advanced expertise in Temporal and workflow automation to build, optimize, and maintain resilient, scalable systems. This role requires deep knowledge of distributed systems, resilience patterns for messaging-based workflows, and the ability to design and implement reliable, efficient automation solutions. The ideal candidate is self-sufficient, technically proficient, and passionate about delivering seamless, high-performance orchestration systems.

Location

This is a work from home position within the US.

The Main Responsibilities

Temporal Workflow Development:
•   Design and develop complex workflows and activities using Temporal, leveraging features such as retry policies, saga patterns, child workflows, signals, and queries.
•   Implement workflows with state persistence, ensuring recoverability, consistency, and reliability in distributed environments.
•   Optimize workflows for performance, fault tolerance, and low-latency execution.
•   Handle long-running processes effectively, managing timeouts, scheduled tasks, and compensations.
Resilience Patterns in Messaging-Based Systems:
•   Architect workflows with robust resilience patterns, including retry with backoff, dead-letter queues, and idempotency handling.
•   Ensure reliable message processing in distributed environments using tools like AWS SQS, SNS, EventBridge, or Kafka.
•   Design for at-least-once and exactly-once processing semantics to ensure workflow consistency.
•   Implement circuit breakers, load shedding, and backpressure handling to maintain system stability under load.
Distributed System Design:
•   Develop scalable, fault-tolerant systems with a focus on high-throughput workflows and dynamic task scheduling.
•   Design for efficient parallel task execution, fan-out/fan-in patterns, and event-driven architectures.
•   Build systems that handle graceful degradation, ensuring minimal disruption during failures.
Monitoring, Observability, and Fallout Handling:
•   Implement monitoring and alerting for workflows and systems using tools like Temporal Web UI, Prometheus, Grafana, and AWS CloudWatch.
•   Set up observability for workflow state transitions, latency metrics, and error patterns to proactively identify and resolve issues.
•   Design robust fallout management systems, including automated retries, compensating transactions, and manual intervention mechanisms when necessary.
Collaboration & Best Practices:
•   Work with cross-functional teams to integrate workflows seamlessly into broader system architectures.
•   Establish and promote best practices for workflow automation, resilience patterns, and distributed system performance.
•   Mentor and guide team members in Temporal concepts, workflow patterns, and resilient design principles.

What We Look For in a Candidate

Temporal Expertise:
•   Advanced experience with Temporal, including designing workflows, managing activities, and optimizing system performance.
•   Strong understanding of Temporal features such as activity retries, signals, queries, child workflows, and saga patterns.
•   Familiarity with Temporal’s persistence and scalability mechanisms, ensuring efficient state management across systems.
Golang Proficiency:
•   Advanced Golang development skills, with experience building high-performance, scalable systems.
•   Proficiency in Temporal SDKs for Golang and implementing complex workflows in production environments.
Resilience Patterns & Distributed Systems:
•   Strong knowledge of messaging-based systems and resilience techniques, such as idempotency, retry with exponential backoff, and dead-letter queues.
•   Expertise in distributed systems design, including fault tolerance, data consistency models, and message passing.
Monitoring & Observability:
•   Proficiency in using Prometheus, Grafana, and CloudWatch for distributed system monitoring and debugging.
•   Experience implementing observability for Temporal workflows, including state tracking and error analysis.
Nice-to-Have Skills:

•   Familiarity with containerization using Docker and orchestration with Kubernetes.
•   Experience with AWS-native tools like Step Functions, DynamoDB, or Aurora.
•   Exposure to chaos engineering techniques to test system resilience.
•   Knowledge of event-driven systems and hybrid architectures involving Temporal and messaging tools.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.

Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental,

emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 337977

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Information Security Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Information Security Architect is a member of the Global Security Services organization who is responsible for conducting security risk assessments in coordination with the Lumen business owners, the Governance, Risk, and Compliance team, and the Product and Platform Security team. The purpose is to ensure compliance with corporate policy, standards, procedures, and industry best practices. The deliverables include metrics, reports, and mitigations associated with potential findings, issues, and risks, that could impact Lumen or its customers.

The successful candidate will have broad technical knowledge of current and emerging cyber threats, as well as security technologies and methods used to protect both corporate and customer-facing network infrastructures. This candidate must be able to work independently and lead as a team member to consult with internal clients on security topics, providing designs, reviews, and recommendations.

Location

This is a work from home position within the US

The Main Responsibilities

Develops and designs new security solutions to reduce risk and align business requirements with security standards.
Supports vendor relationships; leads vendor reviews through RFx process, working with Procurement and appropriate business partners on requirements and success criteria.
Consult as security subject matter expert with architects, engineers, third parties and others on potential solutions.
Recommend new information security systems and controls to mitigate emerging threats and risks across the company.
Ensure reports and findings are delivered in a timely and appropriate manner to management, operations, and executive leadership.
Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation.
Coordinate activities across multiple departments and business units.

What We Look For in a Candidate

• 7+ years of relevant experience, including threat modeling, security design reviews, and security architecture

• Experience with security architecture and deployment models.

• Experience with securing highly sensitive data.

• Demonstrate knowledge of security technologies, trends, leading practices, and regulatory requirements and government security standards such as FedRAMP and Controlled Unclassified Information (CUI) standards, along with best practices such as NIST Cybersecurity Framework (CSF), NIST 800-171, NIST 800-53, ISO 27001-27002 and other applicable security and privacy laws.

Compensation

Location Based Pay Ranges:

#LI-ZM1

#GSS

Learn more about Lumen's:

Requisition #: 337702

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Salesforce Field Service Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

You will be responsible for designing, building, and maintaining scalable, secure, and reliable Salesforce solutions for field operations. Provides technical leadership to a team of developers on the creation, delivery, and integration of complex software solutions that meet business requirements.

Only US Citizens or Permanent Residents/Green Cards will be considered for this position.

You must have Salesforce Field Service (FSL/SFS) and Mobile App Development experience.

Location

This is a full-time staff (not contract) Work from Home position available from any US-based location.

The Main Responsibilities

Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App
Customize Field Service Lightning components
Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce
Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models.
Optimize scheduling and routing configurations to meet field service needs.
Conduct workshops to align technical solutions with business goals and KPIs.
Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App.
Identify and implement process improvements leveraging AI and analytics
Work with business stakeholders to translate service requirements into technical specifications
Deliver training and documentation for end-users and administrators
Effectively communicates and presents to both technical and nontechnical stakeholders

What We Look For in a Candidate

Required

8+ years of software development experience
Specific Salesforce Experience

- 5+ years of development experience

- 2+ years of Field Service and SFS Mobile App development

Experience with Service Cloud, advanced apex coding, controllers, triggers, platform events
Integration experience using REST/SOAP APIs and middleware
Automated deployments of CI/CD pipelines
Experience in the building and integration of apps
Experience building distributed applications
Working knowledge of AppDynamics, BigPanda & Splunk

Preferred

Salesforce developer/architect certification is a plus
Understanding of agile methodologies and DevOps practices
Experience with data migrations in telecom settings
Knowledge of SAFe framework
Experience with AI tools and automation strategies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-PS1

Requisition #: 337863

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Field Engineer - ECO Academy (ANOKA, MN, US, 55303)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

300 W 66th St, Richfield, MN 55423
425 Monroe St, Anoka, MN 55303

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338427

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Plant Engineer - ECO Academy (BEND, OR, US, 97703)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at:

100 NW Kearney Ave, Bend, OR

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: OR

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338423

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Associate Engineer - ECO Academy - Des Moines, IA (WEST DES MOINES, IA, US, 50266)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St., Building A, Ft. Myers Fl 33916

Start Date: Monday, Sept 8, 2025

The Main Responsibilities

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
Working with networking optical hardware, such as transponders, amplifiers, switches, routers, and servers.
Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
Building relationships with business partners, customers, and vendors.
Creating maintenance requests and ensuring timely completion of work orders.
Demonstrating multi-discipline expertise and responsibility.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Working knowledge of Microsoft Office software applications
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Bachelor’s degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
Knowledge of fiber optic network principles, standards, and best practices.
Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338518

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

• Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve
• Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics
• Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates
• Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales
• Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion
• Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans)
• Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes
• Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins

What We Look For in a Candidate

•   Experience: 3+ years customer success or account management experience
•   Education Level: Bachelor's Degree or equivalent work experience
•   Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity
•   Excellent communication and interpersonal skills with ability to build relationships within customer accounts
•   Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf
•   Technical aptitude to learn data networking technologies, products, and features
•   A high level of accuracy and attention to detail with good organizational capabilities
•   Ability to interpret customer data points and insights, prioritize and respond accordingly
•   Prioritize and manage multiple workstreams and task lists with strong time management skills
•   Ability to quickly learn various software, web-based platforms, and systems in accessing data
•   Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges:

$54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338875

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead IT Systems Security Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead IT Systems Security Engineer is a critical role within our organization, responsible for overseeing and enhancing the security of our IT systems. This position requires a highly skilled and experienced professional who can design, implement, and manage comprehensive security solutions to protect our infrastructure. The ideal candidate will have a deep understanding of security principles, technologies, and best practices, and will be able to lead a team of security engineers to ensure the integrity, confidentiality, and availability of our systems.

Location

This is a Work From Home position available from any US-based location. You must be a US Citizen or Permanent Resident/Green Card for consideration.

The Main Responsibilities

Security Architecture and Design: Develop and implement robust security architectures for IT systems, ensuring compliance with industry standards and best practices. This includes designing security solutions for cloud environments, virtualization platforms, and on-premises infrastructure.
Incident Response and Management: Lead incident response efforts for security incidents, including investigation, containment, remediation, and reporting. Develop and maintain incident response plans and procedures to ensure timely and effective handling of security events.
Security Policy Development: Create and enforce security policies and procedures to protect the organization's IT assets. Ensure that security policies are up-to-date and aligned with regulatory requirements and industry standards.
Risk Assessment and Management: Conduct regular risk assessments to identify and mitigate potential security threats. Develop and implement risk management strategies to protect the organization's IT systems from vulnerabilities and attacks.
Security Monitoring and Analysis: Design and maintain security monitoring systems to detect and respond to anomalies and potential threats. Utilize advanced data analytics techniques to analyze security threats and develop data-driven security strategies.
Team Leadership and Development: Lead and mentor a team of security engineers, providing guidance and support to ensure the team's success. Foster a culture of continuous learning and improvement within the security team.
Collaboration and Communication: Work closely with other departments, including IT, compliance, and business units, to ensure that security measures are integrated into all aspects of the organization's operations. Communicate security risks and strategies to senior management and other stakeholders.
Security Technology Management: Oversee the deployment and management of security technologies, including firewalls, intrusion detection/prevention systems, SIEM, and endpoint protection solutions. Ensure that security technologies are properly configured and maintained to provide maximum protection.

What We Look For in a Candidate

Bachelors or Masters Degree in Computer Science or comparable field or comparable experience with 8+ years security engineering experience in managed services or Internet settings.
Strong knowledge of Unix-based operating systems (Linux, Solaris). Experience with virtualization technologies (VMWare, Red Hat OpenStack).
Expert-level knowledge of IP networking and protocols. Extensive experience troubleshooting IP networks. Experience with Ipv6.
Programming/scripting abilities in Perl, Unix/Linux shell, PHP, Python, Java or similar programming languages.
Extensive knowledge of web application security, browser security models, and application security vulnerabilities such as OWASP Top Ten.
Mastery of security principles including confidentiality and integrity of data, authentication and authorization, and cryptographic protocols.
Deep understanding of network attacks, DDoS, malware, phishing, email security, encryption, authentication, log and forensic analysis, IP and device reputation, and security policies.
Hands-on expertise operating managed security technologies:
- Cisco ASA and FTD Firewalls, including client-based VPN configuration and troubleshooting
- Check Point Firewall and Multi-Domain management platforms
- Cisco and Snort-based IPS technologies
- Imperva Web Application Firewalls
- Palo Alto Networks Firewalls and Panorama management platforms
- Tripwire
- Trend Micro Deep Security
- SIEM tools
- Understanding of REST API design concepts and standards.
Experience with database technologies (MySQL/MariaDB, MSSQL, Postgres, NoSQL)
Experience in creating tools to automate recurring tasks.
Experience with log collection and analysis tools (Graylog, Splunk). Ability to review logs and other forensic data from a security standpoint and identify anomalies.
Experience with regulatory compliance audits, Business Continuity and Disaster Recovery efforts, etc.

Desired Skills:

Knowledge and development experience in Java, JavaScript, Perl, PHP and Python.
Mobile application security expertise.

Compensation

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-JS1

Requisition #: 338840

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A successful engineer is a strong communicator and relationship builder, who uses soft skills to persuade stakeholders to: achieve consensus, obtain commitment, and take action. The engineer is a de-facto leader in the organization and is committed to directly mentoring junior engineers and technicians, while consistently demonstrating behaviors aligned with our core values.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

Perform engineering support.
Assess operational business processes to ensure security is appropriately integrated.
Assess potential risks with new applications and products and provide security requirements and recommendations for risk mitigation to help the business succeed with their projects.
Directly engages in advanced troubleshooting and delivery with stakeholders, including end customers.
Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems.
Recommend new information security systems and controls to mitigate emerging threats and risks across the company.
Ensure reports and findings are delivered in a timely and appropriate manner to management, operations and executive leadership.
Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation.
Identify higher risk areas of the corporate and carrier infrastructure for assessment.
Coordinate activities across multiple departments and business units.
Other duties as assigned.

What We Look For in a Candidate

Required

Bachelors Degree
6 years of experience, or 4 with Masters degree

Preferred

Masters Degree

Ability and commitment to communicate effectively, consistently chooses communication methods to ensure critical information reaches and persuades intended audience
Uses strong interpersonal skills to build partnerships with stakeholders and peers
Possesses leadership qualities and persuades stakeholders to achieve positive outcomes
Demonstrates a strong sense of ownership and commitment toward leading peers and stakeholders on critical projects and tasks; making, meeting and communicating progress.
Experience in large Enterprise
Development experience in scripting languages

Compensation

Location Based Pay Ranges:

#GSS

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338485

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director I - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly driven and innovative Federal Account Director I to manage key federal accounts, including the Securities and Exchange Commission (SEC), the Federal Reserve System, and the Federal Reserve Board of Governors (BOG). This position requires managing customers in the assigned accounts with the goal of meeting and exceeding sales targets and growing Lumen’s footprint within these established accounts.

The Main Responsibilities

Key Responsibilities:
Sales Strategy.
Develop and implement an account plan and sales strategy to drive growth within these established accounts.
Leverage prior Salesforce experience to ensure accurate forecasting of sales opportunities to provide funnel management insight.
Customer Engagement.
Build and maintain strong relationships with senior customer leadership and key account partners to drive growth.
Promote key Lumen messages in alignment with customer mission(s).
Account Management.
Efficient management of sales processes.
Support proposal and capture teams on assigned accounts.
Employ strategic account planning to expand services and sales within assigned accounts.
Conduct competitor analysis for winning market positioning.

What We Look For in a Candidate

5+ years of technical sales experience, with at least 5 years of experience selling into federal government agencies. Existing experience with the Federal Reserve and/or SEC is a plus!
Proven ability to manage and influence customer relationships at the senior executive level.
Excellent leadership and interpersonal skills, with the ability to coach, mentor, and lead others.
Exceptional oral, written and presentation communication skills
Highly self-motivated with the ability to work both independently and in a team environment.
Capacity to learn quickly and apply knowledge to develop account expansion plans.
Must reside within a 50-mile radius of Washington, DC.
Growth Opportunities: This position offers growth potential through success-based criteria. If you possess a hunter mentality and the ability to manage existing customer contracts and relationships, you get the best of both worlds – stability and the opportunity to grow professionally and financially. If this describes you – apply!

Compensation

Location Based Pay Ranges

$94,154 - $125,528 in these states: DC MD VA

Learn more about Lumen's:

#LI-EL1

Requisition #: 338863

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager Solution Architecture DoD Accounts (WORKS FROM HOME, CO, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen’s Public Sector Technology Solutions Support team is seeking an experienced and highly skilled Solution Architect Manager to join our DoD Solutions Support team. The ideal candidate will possess over 10 years of experience in the Department of Defense (DoD) space and experience managing personnel. A deep understanding of the EIS contract and other DoD contracts is essential for this role.

The professional in this role must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation. DoD clearance of Top Secret preferred).

Location

This is a Hybrid position that allows the professional residing within Virginia, Washington DC Area, Maryland or Colorado to work from home when not in the local office an estimated one to two days weekly.

The Main Responsibilities

•Leadership and Team Management: Lead, mentor, and develop a team of solution architects and engineers, ensuring they are well-equipped to meet organizational goals. Manage team performance and foster a collaborative and innovative work environment.
•Solution Architecture: Oversee the design, development, and implementation of comprehensive technology solutions (which are inclusive of networking) that meet the strategic and operational needs of DoD clients. Ensure solutions are scalable, secure, and aligned with best practices.
•Skillset in: Dark Fiber, Layers 1 – 4, IP VPN, DIA, Ethernet a must. International experience, Cyber, and Zero Trust a plus.
•EIS and DoD Contract Expertise: Utilize in-depth knowledge of the EIS contract and other relevant DoD contracts to guide solution development and ensure compliance with contractual requirements.
•Client Engagement: Engage with DoD clients to understand their needs, articulate the value of proposed solutions, and establish long-term relationships. Serve as a trusted advisor and advocate for the client.
•Strategic Planning: Collaborate with senior leadership to define and execute the strategic vision for the DoD solution architecture practice. Contribute to business planning, technology roadmap development, and resource allocation.
•Technical Oversight: Provide technical oversight to ensure architectural integrity and consistency across projects. Review and approve technical designs, ensuring they align with enterprise architecture standards.
•Continuous Improvement: Foster a culture of continuous improvement by identifying and implementing best practices, process enhancements, and innovative solutions. Stay current with industry trends, emerging technologies, and DoD requirements.

What We Look For in a Candidate

Must meet eligibility requirements for access to classified information (Applicants selected will be subject to a government security investigation. DoD clearance of Top Secret preferred.
Experience in the DoD space with a proven track record of delivering complex technology solutions.
Experience managing teams
Contract Knowledge: Extensive understanding of the EIS contract and other relevant DoD contracts. Ability to navigate and comply with contractual requirements.
Technical Expertise: Strong foundation in enterprise architecture, cloud computing, cybersecurity, and network infrastructure. Ability to discuss a wide range of emerging technologies and practices.
Education: Bachelor’s degree in related field or equivalent years of experience in the military or private sector
Communication Skills: Excellent presentation, speaking, and writing skills with the ability to effectively communicate complex technical concepts to a broad range of audiences, including senior DoD officials.
Interpersonal Skills: Proven ability to build strong working relationships that bridge technical and business functions. Demonstrated ability to quickly establish trust with clients and engage with a shared vision for transformation and success.
Organizational Agility: Ability to navigate and overcome business and technical hurdles, demonstrating the business benefits and operational path required to achieve change. Comfortable working in both direct and matrixed operating structures.
Travel Requirements: Occasional

Compensation

Location Based Pay Ranges:

$134,579 - $224,301 in these states: CO,
$140,994 - $234,980 in these states: DC, MD, VA,

Learn more about Lumen's:

#LI-KS1

What to Expect Next

Requisition #: 337739

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer - AI (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Software developer. This team player translates product vision and requirements into software design.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Development of Gen AI applications and conduct reviews.
Write clean and maintainable code, improve the system architecture
Participate in meetings and conferences to gather requirements, discuss architectural decisions, and collaborate on innovative solutions.
Develop frameworks, libraries, and tools to expedite GenAI application development.
Explore new technologies in the Gen AI space like MCP and agent protocols, and drive adoption of these advancements to enhance our AI capabilities.

What We Look For in a Candidate

Required Qualifications:

Bachelor’s degree in computer science or related field or the equivalent in training and experience
7+ years of professional experience in Java/Python development
Well-versed with development using frameworks like Spring / Spring Boot / FastAPI / Django.
Well-versed with REST API development and security standards (OAuth2.0, OIDC etc),
Experience using any SQL database (Oracle/PostgreSQL, etc) and any NoSQL databases –MongoDB/Couchbase.
Experience on GenAI Development using Python, Langchain, Vector Datastores(Azure, Pinceone etc), Large language models like Llama, Open AI etc.
Well-versed with prompt engineering techniques and using frameworks like Semantic Kernel, LangGraph etc
Experience using a container ecosystem – Kubernetes, Docker.
Experience working on developing and deploying applications on any cloud platform (AWS / GCP / Azure)  
Experience using CI/CD pipelines for application development.

Preferred Qualifications:

Well-versed in system design principles and performance engineering.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 338034

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Project Coordinator - ECO Academy (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking early-career or second-career self-starters who are self-motivated individuals interested in project management. In this unique Project Coordinator position, you will participate in our Engineering Construction & Operations (ECO) Academy which is a robust training program to jump-start and enable your success in this role. You will learn to manage projects utilizing our technology, networks, products, processes, and customer service best practices.

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St, Building B, Fort Myers, FL 33916

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-KH1

Requisition #: 338472

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD IT SYSTEMS ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead a portion of a program effort to translate the client's business requirements into specific data systems, applications, or process designs and deliver innovative business consulting, business process design, systems integration, and support application design. Exercises latitude to translate the needs of the business into system capabilities in the form of system requirement specifications. Understand and support the data architecture with the ability and expertise to develop overall solutions to support the architectural direction. Perform research and development activities to support future IT business strategies.

Location

This is a Work From Home position available from any US-based location. US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Works with the Technical Director, Technical Architect, and Product Management to create best-in-class IaaS, completing all requirements and meeting usability expectations
Develops and/or maintains a sustainable back-end framework and coordinates with other team members
Cross-functional partnering with Technology personnel to develop IaaS offerings of all modern operating systems.
Developing solutions across many disciplines and being responsible for producing and explaining solutions in the form of documented system requirements.
Estimates timeline for assigned projects and ensures that work is completed with the estimate given
Provides leadership in the development and implementation of short- and long-term technology plans and related policies and procedures
Takes a lead role in establishing and implementing standards that will facilitate a quality IT infrastructure for all clients
Up-to-date knowledge of current trends in hardware and kernel development.
Maintaining and resolving issues in a highly complex infrastructure architecture.
Troubleshooting and resolving automation exceptions and outages that affect production activities
Strong understanding of JIRA and GitHub and their use in the software design lifecycle.
Supporting various testing cycles including test automation.
Strong background in security remediation and audits, as well as documentation practices.
Strong system engineering (SRE) management and care of numerous infrastructure servers

What We Look For in a Candidate

10+ years professional experience with a Bachelor's Degree or equivalent education and experience. 8+ years with Master's.
Significant software engineering experience with Linux, PXE, AWX, automation, Python, Ansible, JAVA, Groovy, Terraform, Go!, and general compute and networking skills.
Significant experience with MaaS (Metal as a Service) and Edge compute.
Significant experience deploying IaaS (Infrastructure as a Service) workloads on Docker, Kubernetes, and Bare Metal.
Significant Cloud Platform technologies software development experience with Cloud-Init, AWS, Azure, and/or GCP.
Significant experience with network monitoring, particularly Grafana and Prometheus.
Ability to write and understand complex SQL queries, relational and nonrelational data models, especially using PostgreSQL and Splunk.
Significant experience with integration technologies including RESTful Web Services, XML, and JSON.

Compensation

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-JS1

Requisition #: 338846

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate Sr (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Advocate Sr is a customer facing role aligned to our Inside and Mid-Market Customer Segment. Revenue retention for the Inside/Mid-Market customer base will be at the forefront of this role, along with strict adherence to activity metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have the ability to act in a mentor/leadership capacity, and ensure they are prepared to actively engage and participate to solidify and grow those skills.

The Main Responsibilities

Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.
Mentor/Training/Coaching Expectations – The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members.
Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership.
Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.
Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.
Completes all required training activity in a timely manner without additional follow up
Escalation Management as part of individual base of accounts or team when additional assistance is required
Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers.
Complex account base mix – The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing >10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)
Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary
Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month
Manage risk to Customer’s success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation

What We Look For in a Candidate

5+years of customer success or account management experience
Experience managing Inside and/or Mid-Market accounts
Ability to manage accounts end-to-end without intervention from Sales counterparts (i.e., CS Only accounts)
Ability to meet stated targets (Retention, MRR, Write-down, Gainsight activity) consistently
Ability to manage a robust funnel of Retention, Product Migration, and MAC opportunities; as well as keeping funnel managed and cultivated month over month

Education:
Bachelor’s degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience

Compensation

Location Based Pay Ranges:

$62,843 - $83,790 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$65,993 - $87,980 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$69,132 - $92,169 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338815

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate Sr (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.
Mentor/Training/Coaching Expectations – The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members.
Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership.
Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.
Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.
Completes all required training activity in a timely manner without additional follow up
Escalation Management as part of individual base of accounts or team when additional assistance is required
Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers.
Complex account base mix – The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing >10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)
Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary
Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month
Manage risk to Customer’s success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation

What We Look For in a Candidate

Education:
Bachelor’s degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-JB1

Requisition #: 338817

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Engagement Shared Svcs Assoc I (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Overview We are seeking a dedicated and proactive Customer Engagement Associate to join our dynamic team. The ideal candidate will manage inbound requests from various internal and external customers, ensuring a seamless experience throughout the entire customer lifecycle. This role is critical in maintaining customer satisfaction, retention, and overall success.

The Main Responsibilities

•   Manage Inbound Requests in high volume: Efficiently handle and resolve inbound requests from customers and internal teams via CTA’s, phone, email, and chat.
•   Manage Inbound Requests in high volume: Efficiently handle and resolve inbound requests from customers and internal teams via CTA’s, phone, email, and chat.
•   Customer Negotiations: Quote preparation and customer presentations to facilitate and process, Customer Bill Reviews, Move, Adds, and Changes.
•   Customer Training: Conduct self-serve training sessions and provide resources to help customers maximize the use of our products and services.
•   Customer Onboarding: Lead new customers through the onboarding process, ensuring all steps are clearly communicated and completed in a timely manner.
•   Conduct First Bill Review with Customers to verify accuracy and submit requests to internal billing groups for any discrepancies as early in the process as possible.
•   Account Management: Maintain regular communication with customers to ensure their ongoing satisfaction and address any concerns.
•   Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating complex situations to the appropriate teams as necessary.
•   Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with cross-functional teams to implement changes.
•   Documentation: Maintain accurate and detailed records of customer interactions, opportunities, issues, and resolutions in the CRM system.
•   Collaboration: Work closely with sales, product, CS peer partners, service delivery, and support teams to ensure a unified approach to customer success.
•   Performance Metrics: Track and report on objective key results (OKRs) related to customer success and satisfaction.
•   Customer Escalation Assistance: Assist in resolving escalation situations through various phases of the customer lifecycle.
•   Complete all required training activities in a timely manner without additional follow-up.
•   Complete proactive nurturing touchpoints with customers with current, anticipated, or recent negative interaction with Lumen to sustain and correct for a long-lasting relationship between customers and Lumen.
•   Monthly KPI expectations

What We Look For in a Candidate

Experience: Minimum of 2 years in customer success, account management, or related role.
Education: Bachelor’s degree in business, communications, or a related field preferred.
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving: Strong analytical and problem-solving abilities.
Customer Focus: Passion for delivering exceptional customer service and driving customer success.
Technical Proficiency: Comfortable using CRM systems and other customer management tools.
Team Player: Ability to work effectively in a team-oriented environment.

Compensation

Location Based Pay Ranges

$46,800 - $62,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$49,219 - $65,625 in these states: CO HI MI MN NC NH NV OR RI
$51,563 - $68,750 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

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Requisition #: 338895

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Director AI Lab (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Sr Director of Commercial Excellence - AI LABS, you lead a dedicated team in identifying, developing, and implementing AI solutions to transform and drive continuous improvements across business processes and ways of working within the AGT organization.

The AGT Commercial Excellence Function is tasked with (1) building new operating models, (2) operationalizing new capabilities, and (3) reengineering existing business processes using AI technologies. The goal of these three tasks is to drive productivity gains in Sales and CS across all GTM segments – Large Enterprise, Mid-Market, Global Partner Sales, Wholesale, and Public Sector.

The Sr Director reports to the Vice President of Commercial Excellence and plays a pivotal role in shaping and executing AI initiatives and programs aligned to with AGT’s three-year strategic plan.

The Main Responsibilities

Identify high impact opportunities where AI technologies can streamline existing processes and improve outcomes – speed, level of effort, cost.
Reengineer and optimize existing workflows by integrating AI technologies into core processes and workflows.
Lead the team in designing, developing, and deploying AI/ML models and automation tools, ensuring solutions are scalable, robust, secure and adhere to governance.
Collaborate closely with IT, Data Science, Operations, and Business Analyst teams to gather requirements and integrate AI solutions into the existing technology stack.
Lead, mentor and manage a team of 2-4 AI specialists and 2-4 business/operations analysts or process engineers. Provide guidance, set clear objectives, and foster skill development.
Act as a change agent in AGT for AI-driven workflows. Collaborate cross-functionally to develop communications plans and training programs to help employees adapt to the new tools and processes.
Establish key performance indicators (KPIs) to measure the impact of AI initiatives on business outcomes.
Uphold responsible AI practices by ensuring solutions adhere to ethical guidelines, data privacy regulations, and fairness
Stay abreast of emerging AI technologies, tools, and best practices. Continuously research and evaluate new AI developments (such as advanced machine learning algorithms, generative AI, etc.) for potential application in the company
Regularly report progress of AI initiatives to senior leadership and other stakeholders. Communicate successes, lessons learned, and opportunities in a clear, non-technical manner

What We Look For in a Candidate

Bachelor's degree in a related field or equivalent years of experience and expertise. Master’s or relevant advanced degree is preferred.
12+ years of experience in roles involving technology-driven process improvement, with at least 3-5 years in AI/ML projects or digital transformation initiatives
Strong knowledge of artificial intelligence and machine learning concepts (supervised, unsupervised learning, NLP, computer vision, etc.).
Hands-on experience with AI development frameworks and tools (such as Python, R, TensorFlow, scikit-learn, PyTorch) and familiarity with data pipelines and big data technologies (SQL, Spark, Kafka)
Deep understanding of business process analysis and redesign. Able to quickly grasp different operational workflows and identify inefficiencies or bottlenecks.
Experience linking AI solutions to business strategy and demonstrating tangible business value (e.g., cost reduction, revenue growth, customer satisfaction improvements).
Proven project management skills – capable of running multiple projects in parallel using agile or hybrid methodologies. Demonstrated ability to lead cross-functional teams and deliver complex projects on schedule.
Excellent analytical thinking to interpret large datasets and model outputs. Creative problem-solving aptitude to tackle complex process challenges with AI-driven solutions
Outstanding communication skills, both written and verbal. Able to translate complex AI concepts into plain language for diverse audience
Enthusiasm for continuous learning and staying current with technological advancements. Adaptable to rapidly changing tools or project requirements. A track record of implementing new technologies or driving innovation in a dynamic environment
Solid understanding of AI ethics, data privacy, and security best practices. Experience in ensuring compliance with regulations (e.g., GDPR) in technology projects. Committed to using AI responsibly and fostering trust in AI solutions deployed within the organization

Compensation

Location Based Pay Ranges

$171,447 - $228,596 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$180,020 - $240,026 in these states: CO HI MI MN NC NH NV OR RI
$188,592 - $251,456 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

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Requisition #: 338971

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - DB Sales (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This advanced role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required.

Work Location

Work From Home Opportunity - must be in Eastern or Central time zone.

The Main Responsibilities

Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue.
Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.
Engage internal resources and support personnel to provide an exceptional customer experience.
Leverage the broader sales resource eco-system to drive high impact opportunities.
Work with urgency through all aspects of the sales cycle through closing.
Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.
Provide activity reports as required. Forecast and commit monthly sales volume accurately.
Attend assigned meeting and participate in all company training requirements.
Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

What We Look For in a Candidate

4+ years sales experience
Experience selling similar products and solutions.
Experience selling telecom/telecom solutions.
Advanced sales experience in a similar desk-based or inside/outside role.
History developing new accounts and opening new sales territories a plus.
Ability to conduct an efficient sales call or web-conference.
Prepared, organized and planned approach to daily business pursuits.
Persuasive selling skills and prospecting skills – cold calling, e-mail, social media, messaging, etc.
Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.
Proficiency in Salesforce/CRM.
Work daily with integrity and follow the Lumen Unifying Principles.

Compensation

Location Based Pay Ranges:

$49,613 - $66,150 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$52,101 - $69,458 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$54,579 - $72,765 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338598

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - RE Expansion (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Location

Work From Home position - need to be in central time zone

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$67,725 - $90,300 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$70,949 - $94,595 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338699

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Enterprise (NEW YORK, NY, US, 10119)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Requires at least 50% or more of time conducting sales activities outside of the office.

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:
$118,251 - $157,658 in these states: NY.

Learn more about Lumen's:

What to Expect Next

#LI-BJ1

Requisition #: 338121

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Enterprise, California (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in California.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: CA.

Learn more about Lumen's:

#LI-HE1

Requisition #: 338769

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

LEAD INFORMATION SECURITY ENGINEER (WORKS FROM HOME, TX, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an experienced Threat Hunter to join our Internal Threat hunting and Operational Research team. The successful candidate will leverage experience, an adversarial mindset and threat centric curiosity to conduct threat hunting operations that identify network threats that evaded initial detection and help implement controls and countermeasures to detect in the future. The role will play a significant role in advancing the threat hunting and detection capabilities in both on-premises and multi-cloud technology ecosystems.

The Main Responsibilities

Conduct proactive threat hunting operations leveraging threat intelligence, analytics, and security tooling.
Develop and execute custom detection queries and searches across multiple platforms (EDR, SIEM, etc.).
Analyze security data, identify anomalies, and escalate confirmed incidents.
Document investigative methodologies, findings, and mitigation recommendations.
Collaborate with incident response teams, cyber threat intelligence analysts, and security engineers to enhance threat hunting capabilities.
Continuously improve hunting strategies by incorporating current threat intelligence, trends, and emerging adversary techniques.

What We Look For in a Candidate

3-5 years of cybersecurity experience with a primary focus on threat hunting, incident response, or security operations.
Solid understanding of attacker Tactics, Techniques, and Procedures (TTPs), MITRE ATT&CK framework, and threat modeling.
Proficiency in querying SIEM, EDR, or log analysis platforms (e.g., Splunk, Elastic, Microsoft Defender, CrowdStrike).
Experience scripting or automating tasks using Python, PowerShell, or Bash.
Ability to communicate effectively, both verbally and in written form, documenting findings and providing clear recommendations.
Demonstrated analytical, critical thinking, and problem-solving skills.

Compensation

Location Based Pay Ranges:

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What to Expect Next

#LI-JS1

Requisition #: 338849

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager III - Inside Pub Sec (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

What We Look For in a Candidate

Compensation

Location Based Pay Ranges:

$58,716 - $78,278 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$61,646 - $82,194 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$64,586 - $86,111 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338804

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate Sr (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.
Mentor/Training/Coaching Expectations – The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members.
Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership.
Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.
Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.
Completes all required training activity in a timely manner without additional follow up
Escalation Management as part of individual base of accounts or team when additional assistance is required
Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers.
Complex account base mix – The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing >10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)
Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary
Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month
Manage risk to Customer’s success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation

What We Look For in a Candidate

Education:
Bachelor’s degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-JB1

Requisition #: 338864

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Network Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for a Senior Lead Network Engineer - Load-Balancing Solutions who will be responsible for designing, implementing, and managing load-balancing solutions to ensure optimal performance, reliability, and availability of our network infrastructure within a hybrid cloud environment. This role combines advanced networking expertise with collaboration and leadership to ensure optimal network performance, security, and scalability across the organization. The position requires working with cross-functional teams, mentoring junior engineers, and developing innovative solutions for complex networking challenges while maintaining high availability and security standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain load-balancing architecture and standards for hybrid and multi-cloud environments, ensuring seamless integration with on-premises systems.
Design, implement, and maintain enterprise load-balancing infrastructure and services, ensuring optimal performance, resiliency, scalability, and security.
Understand and drive network integration requirements for security initiatives, including firewall configurations, VPN implementations, and Web Application Firewalls.
Monitor and optimize network performance through advanced diagnostic tools, implementing necessary adjustments for enhanced efficiency.
Provide high-level technical guidance and resolve escalated issues from lower support tiers while maintaining system stability.
Develop and maintain comprehensive network documentation, including detailed network diagrams, design references, and standard operating procedures.
Collaborate with technology vendors and stakeholders to implement business-focused networking solutions.
Mentor and provide technical leadership while fostering a culture of knowledge sharing.
Plan and execute network capacity improvements, failure testing, and disaster recovery strategies to ensure business continuity.
Utilize automation tools and scripting to improve efficiency for network deployments and operations.

What We Look For in a Candidate

Required Skills:

Network Load-Balancer: Expert understanding of network traffic load-balancing technologies, such as local traffic management, application gateways, and global server load-balancing.
Networking Principles: Advanced understanding of TCP/IP networking principles, protocols such as DNS & HTTP/HTTPS, and cloud network architecture best practices.
Cloud Networking: Understanding of cloud networking technologies, including virtual networks, subnets, security groups, and VPNs in cloud environments such as AWS, Azure, or Google Cloud.
Networking Technologies: Demonstrated expertise in implementing and managing connectivity services including advanced routing protocols (BGP, OSPF), virtual routing (VRFs), and network segmentation.
Automation: Proficiency in network automation tools and scripting languages (e.g., Python, Ansible, Terraform) to enhance operational efficiency.
Leadership: Demonstrated ability to lead technical teams and mentor junior engineers while maintaining strong cross-functional relationships.

Desired Skills:

Network Security: Hands-on experience with enterprise network security systems, including next-generation firewalls, IDS/IPS, and DDoS mitigation strategies for at least 3 years.
Container Networking: Proficient with design, configuration, and integration of container-based ecosystems.

Qualifications & Experience:

Bachelors degree or equivalent education and experience with typically 8+ years Enterprise level support and design experience.
At least 3 years of hands-on design, implementation, and maintenance of load-balancing infrastructure, such as NetScaler or F5.
Relevant certifications such as CCNA, CCNP and/or AWS, Azure or GCP are preferred.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 338003

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Information Security Engineer II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

What We Look For in a Candidate

•Tripwire, TrendMicro, Web Inspect, Tennable Nessus and Qualys vulnerability scanners, Splunk, Secure Log Management, Firewalls, Intrusion Detection.
•Ability to diagnose Trip Wire Events, Trend Micro Events, System Events, Network Events from 4 Supported Environments with dissimilar architecture.
•MFA provisioning, repair, revocation, re-provisioning, reporting, and troubleshooting experience.
•Diagnose and identify reports and alerts within Splunk.
•Isolate BGP alerts and notify customer and other operational teams of an event.
•Perform Analytics on events from customer networks per CDM Framework.
•Experience working out of a ticket queue and receiving inbound customer calls.
•Experience managing Fortigates and Palo Alto Firewalls.
•Equivalent educational experience. Above all, a motivated and trainable individual.

Compensation

Location Based Pay Ranges:

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

Requisition #: 337163

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Cloud Security Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lead Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintaining robust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertise will play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and services hosted on cloud platforms. You will collaborate with cross-functional teams to design and implement security solutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloud environments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phases of the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture of cloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevant regulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

Proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges
$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

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Benefits

Bonus Structure

Requisition #: 338364

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Administrative Assistant IV (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role provides high-level administrative support to the SVP of Strategy, Pricing, GTM, and Marketing Operations, as well as at least one additional VP. The Executive Assistant will operate with minimal supervision and a high degree of autonomy, often handling confidential matters and navigating complex organizational dynamics.

We’re looking for someone who brings more than just administrative expertise—someone who is:

Responsive and adaptable, able to shift gears quickly in a fast-paced, evolving environment.
A clear and confident communicator, skilled at coordinating across multiple stakeholders and ensuring alignment.
Proactive and detail-oriented, taking full ownership of logistics and planning to keep priorities on track and leaders focused.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Organizes and maintains calendars, arranging, coordinating, and prioritizing scheduling and logistics.
Coordinates activities across departments and possibly business units.
Utilizes critical thinking skills and thorough knowledge of the business and organization to prioritize advanced-level executive administrative work.
Accurately and professionally handles multiple simultaneous high-priority issues.
Conducts normal administrative tasks such as scheduling travel schedules, processing expense reports, meal arrangements, etc.
Drives priorities and critical items through task lists and manages short-term and long-term schedules.
Ensures cross-training of other administrative staff for backup support.
Other duties as required.

What We Look For in a Candidate

Bachelor's degree or equivalent.
5+ years of recent experience working with or supporting a senior executive, or equivalent experience.
Proven ability to succeed in a demanding, fast-paced environment, maintaining a strong sense of urgency.
Effective organizational skills with a focus on confidentiality, accuracy, and attention to detail.
Excellent verbal and written communication skills.
Ability to anticipate and proactively resolve potential issues, demonstrating sound judgment and decision-making.
Demonstrates a positive attitude, resourcefulness, and maintains composure in high-pressure situations.
Experience working for a global company and coordinating between various time zones.
Proficient in Microsoft Office products – Outlook, Word, Excel, PowerPoint, etc.
Experience with Teams, Zoom, or other collaborative meeting forums.
Experience with other electronic and web-based systems (such as SAP and Concur) to process invoices, travel arrangements, etc.
Schedule flexibility to work outside of routine hours.
Availability for occasional travel to offsite meetings.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-MB1

Requisition #: 338797

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - RE Expansion (WORKS FROM HOME, MA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: ME and VT.
$67,725 - $90,300 in these states: NH and RI.
$70,949 - $94,595 in these states: CT and MA.

Learn more about Lumen's:

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Requisition #: 338682

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Data Analyst (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lead Data Analyst, you will serve as a strategic partner to business leaders, driving data-informed decision-making across key initiatives. You will lead cross-functional efforts to design, implement, and optimize analytical frameworks that enhance operational performance and business outcomes. This role blends deep analytical expertise with strategic execution and stakeholder engagement.

The Main Responsibilities

Lead the design and execution of high-impact analytics initiatives aligned with enterprise strategy.
Collaborate with cross-functional teams to embed data-driven insights into business processes.
Develop and maintain scalable models, dashboards, and tools that support strategic planning and performance tracking.
Present findings and recommendations to senior leadership with clarity and influence.
Identify risks, roadblocks, and opportunities for continuous improvement.

What We Look For in a Candidate

8+ years of experience in analytics, strategy, or consulting roles.
Bachelor’s degree required; Master’s or MBA preferred.
Proven ability to lead complex projects and deliver measurable results.
Strong communication and stakeholder management skills.
Proficiency in data visualization, statistical modeling, and business intelligence tools.
Passion for operational excellence and continuous learning.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-SJ1

Requisition #: 338831

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer - Data Center (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Engineer to join our Pre-Sales Solution Engineering team, focusing on identifying, scoping, designing, and selling fiber infrastructure and network fabric solutions to data center developers, owners, and operators. This role will support data center and cloud infrastructure companies as they expand their networks to meet the demands of AI workloads. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, network fabrics, and the space, power, and cooling requirements critical to operating data center environments.

As a Solution Engineer, you will collaborate with sales, product, and engineering teams, as well as numerous data center partners, to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation data center network infrastructure.

The Main Responsibilities

Solution Design & Innovation:

Design and architect customized network architectures to meet the unique needs of data center owners, operators, and developers.
Innovate optical architectures, network fabrics, and fiber-based solutions to enhance performance, scalability, and efficiency for AI-driven workloads.
Develop detailed designs for fiber planning, installation, and integration, ensuring alignment with customer requirements and Lumen’s network capabilities.
Assist with the design, development, and positioning of scalable network fabric and architectures within data center environments.

Pre-Sales Support:

Partner with sales teams to engage with customers, understand their technical and business needs, and articulate the value of Lumen’s fiber and network fabric solutions.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations to showcase solution capabilities.
Respond to RFPs, RFIs, and customer inquiries with detailed, accurate, and competitive solution designs.
Act as a trusted technical advisor to customers, guiding them through the solution lifecycle from concept to contract.

Collaboration & Cross-Functional Support:

Work closely with product management and the data center partner community to provide feedback on market needs and drive the development of new network fabric and data center offerings.
Collaborate with network engineering and operations teams to ensure a seamless transition from pre-sales design to implementation.
Stay informed on industry trends, data center requirements, and emerging technologies to inform solution strategies.

Technical Leadership:

Serve as a subject matter expert in data center architecture, fiber plant design, optical networking, and scaling network fabrics to meet the demands of AI-driven workloads.
Mentor junior team members and contribute to knowledge-sharing initiatives to elevate team expertise.

What We Look For in a Candidate

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure, such as energy-efficient cooling and power systems.
Certifications in optical networking (e.g., Ciena, Nokia, or Cisco) or data center design (e.g., CDCP, Uptime Institute) are a plus.
Knowledge of Lumen’s fiber network and service portfolio.
Bachelor’s degree in a related field or equivalent years of experience
Seven plus years of experience in solution architecture, pre-sales engineering, or network design, with a focus on data center architectures and fiber infrastructure.
Proven track record of working with data center operators or cloud providers on large-scale network deployments.
Experience designing fiber outside plant and data center multi-tenant network fabric architectures is highly desirable.
Deep knowledge of optical networking technologies and data center network fabrics.
Expertise in fiber planning, installation, and testing processes, including loss budgets and dispersion management.
Strong understanding of space, power, and cooling requirements for data centers and HCI environments.
Familiarity with AI-driven network architectures and their impact on fiber and data center infrastructure.
Proficiency in network design tools (e.g., Ciena Blue Planet, Nokia NSP, or similar) and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia) and best practices for optical and edge deployments.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into business value for diverse audiences.
Strong customer-facing skills, with a consultative approach to problem-solving.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Excellent project management and organizational skills, with a focus on delivering high-quality solutions on time.
Willingness to travel up to 30% for customer meetings, site visits, and industry events.
Ability to work flexible hours to accommodate customer needs across time zones.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-KS1

Requisition #: 338783

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer - Data Center (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Solution Design & Innovation:

Design and architect customized network architectures to meet the unique needs of data center owners, operators, and developers.
Innovate optical architectures, network fabrics, and fiber-based solutions to enhance performance, scalability, and efficiency for AI-driven workloads.
Develop detailed designs for fiber planning, installation, and integration, ensuring alignment with customer requirements and Lumen’s network capabilities.
Assist with the design, development, and positioning of scalable network fabric and architectures within data center environments.

Pre-Sales Support:

Partner with sales teams to engage with customers, understand their technical and business needs, and articulate the value of Lumen’s fiber and network fabric solutions.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations to showcase solution capabilities.
Respond to RFPs, RFIs, and customer inquiries with detailed, accurate, and competitive solution designs.
Act as a trusted technical advisor to customers, guiding them through the solution lifecycle from concept to contract.

Collaboration & Cross-Functional Support:

Work closely with product management and the data center partner community to provide feedback on market needs and drive the development of new network fabric and data center offerings.
Collaborate with network engineering and operations teams to ensure a seamless transition from pre-sales design to implementation.
Stay informed on industry trends, data center requirements, and emerging technologies to inform solution strategies.

Technical Leadership:

Serve as a subject matter expert in data center architecture, fiber plant design, optical networking, and scaling network fabrics to meet the demands of AI-driven workloads.
Mentor junior team members and contribute to knowledge-sharing initiatives to elevate team expertise.

What We Look For in a Candidate

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure, such as energy-efficient cooling and power systems.
Certifications in optical networking (e.g., Ciena, Nokia, or Cisco) or data center design (e.g., CDCP, Uptime Institute) are a plus.
Knowledge of Lumen’s fiber network and service portfolio.
Bachelor’s degree in a related field or equivalent years of experience
Seven plus years of experience in solution architecture, pre-sales engineering, or network design, with a focus on data center architectures and fiber infrastructure.
Proven track record of working with data center operators or cloud providers on large-scale network deployments.
Experience designing fiber outside plant and data center multi-tenant network fabric architectures is highly desirable.
Deep knowledge of optical networking technologies and data center network fabrics.
Expertise in fiber planning, installation, and testing processes, including loss budgets and dispersion management.
Strong understanding of space, power, and cooling requirements for data centers and HCI environments.
Familiarity with AI-driven network architectures and their impact on fiber and data center infrastructure.
Proficiency in network design tools (e.g., Ciena Blue Planet, Nokia NSP, or similar) and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia) and best practices for optical and edge deployments.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into business value for diverse audiences.
Strong customer-facing skills, with a consultative approach to problem-solving.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Excellent project management and organizational skills, with a focus on delivering high-quality solutions on time.
Willingness to travel up to 30% for customer meetings, site visits, and industry events.
Ability to work flexible hours to accommodate customer needs across time zones.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-KS1

Requisition #: 338782

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (TAMPA, FL, US, 33614)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Commercial HVAC Mechanic will be responsible for the maintenance and repair of all HVAC systems and associated equipment within their assigned region. They will bring expertise in HVAC systems including CRAC/CRAH units, dry coolers, condensers, DX Spilt Systems, Fluid Loops, RTU's, Pumps, VFD's, Chillers, Wall hung units, building management systems, as well as other mechanical and electrical platforms.

The ideal candidate will demonstrate a commitment to excellence through Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

Location

This role will be primarily based in Tampa, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335931

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (MIAMI, FL, US, 33128)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This role will be primarily based in Miami, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335930

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Technician II (JOPLIN, MO, US, 64804)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Enterprise Field Technician II, you will have the opportunity to embark on a rewarding career by working closely with customers and collaborating with various business partners. You will be responsible for building and maintaining Lumen’s extensive network and infrastructure, addressing unique customer and network issues, and ensuring the protection of Lumen’s buried fiber assets. Your role will also involve building, testing, and delivering services and solutions to our customers, requiring a basic understanding of network equipment installation, circuit installation, and troubleshooting.

Additionally, you will be tasked with preventive and demand maintenance of the network and critical infrastructure. Effective materials management and proficient use of company systems and applications will be essential to your success. As a key player in our team, you will contribute to the seamless operation and reliability of our network, thereby enhancing customer satisfaction and supporting Lumen's mission to deliver exceptional connectivity solutions.

Location and Schedule

This position is a work from site position at 5615 Gateway Dr., Joplin, MO
Normal work hours are 8:00 am – 5:00 pm with lunch break.
Execution of the role will require some after-hours support and on-call and overtime responsibilities.

The Main Responsibilities

Perform fiber locating, network/customer equipment installations, provision and test circuits, maintain optical and electrical services.
Troubleshoot network/customer premise equipment, remove and replace defective modules, tracks spares and ensure repair of defective equipment.
Protect Lumen’s buried fiber cable assets. Monitor, collaborate, and identify fiber routes and perform fiber locates on outside plant fiber.
Actively participate and collaborate in the restoration of inside and outside plant services to ensure the integrity of Lumen’s network.
Perform basic AC and DC power installation and maintenance of equipment. (experience preferred but not required)
Record keeping: Updating redlines design of circuits, status updates and progress of new installations, maintenances and trouble ticket reporting.
Perform preventive and scheduled maintenance inspections on power, HVAC equipment, and critical infrastructure.
Asset management: Includes electronic equipment, test equipment, and tools. Process deliveries and replenish consumables, as well as coordinate shipping and receiving of materials. Maintain tools, test sets, and electronic equipment.

What We Look For in a Candidate

Required Qualifications:

The ideal candidate must be flexible and hardworking with a strong focus on customer service
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
Experience with the tools and methods used in fiber locating.
2+ years’ experience working of Installation, test, and turn-up of a variety of telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
Possess a deep cultural awareness and be willing to learn and adapt in a dynamic environment.
Be career oriented, demonstrate a commitment to personal and professional growth while contributing positively to the organization's success.
Attention to detail with good organizational capabilities with good time management skills and the ability to prioritize workload
A valid driver’s license and a satisfactory driving record is required.
High School diploma or GED

Preferred Qualifications:

The ideal candidate for the Enterprise Field Operations Technician II position will exhibit a positive attitude toward culture and a growth mindset, showing a strong dedication to both personal and professional development.
Career-minded, with a clear focus on advancing within the company, and customer-minded, ensuring top-tier service and satisfaction.
Flexibility and dedication are key attributes; the role requires adaptability and commitment to meeting the varied needs of our clients and operational goals.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: MO (primary work location)

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits*

Bonus Structure

Requisition #: 335518

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Software Developer will directly impact the business by swiftly designing and implementing software solutions. The candidate's work will have a great impact on the business by swiftly designing and implementing software. They should enjoy creating frameworks that simplify user access to complex environments.

The Main Responsibilities

The candidate would have to be:
Proficient in Ansible, Elastic Stack, Zabbix, and Python
Experienced with Gitlab CI/CD and Git
Skilled in VMWare, Kubernetes, Nessus, and Linux Administration
Strong background in LDAP / AD
Practical experience with firewalls, switches, and other network and security elements
What We Look For in a Candidate
Experience with DevOps or infrastructure as code.
Familiarity with languages like Python, Golang, Java, Scala, Ruby, PHP, or Perl.
Proficiency with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Comfortable using web frameworks like Nginx, Django, or Rails.

What We Look For in a Candidate

6+ years of experience and a Bachelor's Degree.

TS/SCI poly required.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$114,082 - $152,109 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

What to Expect Next

#LI-EL1

Requisition #: 338407

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Active TS/SCI with ability to sit for a Poly. Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.

Additional Preferred Qualifications

Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD.

Learn more about Lumen's:

#LI-EL1

Requisition #: 338853

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Business Systems Solutions Analyst II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Job Summary
Responsible for defining, developing, and improving process at a strategic domain or value stream level. Responsible for the development, implementation, administration, and measurement of unified process improvement initiatives. Collaborate across resources to ensure the domain or value stream level processes align with end to end and cross functional processes.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

Job Description
• Analyze, define, and own processes at the enterprise level, including the definition of process owners, metrics and roadmap of key gaps and improvement areas.
• Identify and implement process improvement and execute on continuous process improvements through metrics and scorecard reporting.
• Provide functionality and process walk-throughs of current and future state processes.
• Collaborates with enterprise program leadership and business domain leadership to design and implement future state processes that achieve program goals, and end-to-end process re-engineering objectives.
• Accountable for analyzing, defining, documenting, and owning current and future state processes and related roadmaps and process performance metrics.
• Analyze and solve for basic to moderately complex functional and cross-functional dependencies. Creates Use Cases to model desired outcomes for systems and process to address based on applicable operational scenarios.
• Analyzes program/project objectives to establish effective success measures via operational performance, desired outcomes, and the customer experience.
• Establishes goals, baselines, and reports performance throughout the project lifecycle. Implements control plans to ensure the business is effectively monitoring solutions for sustained improvement and compliance.
• Provides executive level leadership with project status reports, feedback, and analysis, including early warning indicators of projects risks and mitigation plans. Effectively identifies and manages project stakeholders at all levels to prepare organizations for change, understand and mitigate resistance, and develop and implement communications plans.
• Conforms with enterprise standards by ensuring that processes are properly named and documented, and approved artifacts are used to ensure consistent approach, consumption, and application of best practices.

What We Look For in a Candidate

Preferred Qualifications
• Bachelor's Degree in a related field or applicable years of experience
• 1-2 years of business process improvement or project management experience
• Experience with Based applications; Design, ASR, Activations and/or Technical background
• 6+ years of professional experience in Telecommunications, Program Management, as a Process Architect; or similar experience.
• Proven expertise with process or policy development and documentation.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-DL1

Requisition #: 337380

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead AI Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Lead AI Engineer/ Senior Lead Software Engineer you will be at the forefront of our AI initiatives, leading the design, development, and implementation of cutting-edge AI solutions. You will work closely with cross-functional teams to drive innovation and ensure the successful delivery of AI projects. Your expertise will be crucial in shaping the future of our AI capabilities and driving business value through advanced technologies.

Location

This is a work from home position within the US.

The Main Responsibilities

AI Solution Development: Lead the end-to-end design, development, testing, deployment, and ongoing support of sophisticated conversational AI solutions.
Project Leadership: Oversee AI projects from conception to deployment, ensuring timely delivery and alignment with business objectives.
Collaboration: Work closely with data scientists, software engineers, and business stakeholders to understand requirements and deliver AI solutions that meet their needs.
Innovation: Stay up to date with the latest advancements in AI and machine learning and apply this knowledge to drive continuous improvement and innovation within the team.
Mentorship: Provide technical guidance and mentorship to junior AI engineers, fostering a culture of learning and growth.
Performance Optimization: Optimize AI models for performance, scalability, and reliability, ensuring they meet the highest standards of quality.
Documentation: Create and maintain comprehensive documentation for AI models, algorithms, and processes to ensure transparency and reproducibility.
Integration: Integrate conversational agents seamlessly with backend APIs, databases (like Firestore), CRM systems, and other enterprise platforms within the GCP ecosystem.
Advanced Capabilities: Explore and implement advanced capabilities, potentially including Generative AI features available through Agent Builder and Vertex AI, to enhance conversational intelligence.
MLOps/AIOps Practices: Establish and maintain comprehensive MLOps/AIOps practices for conversational AI models on GCP, encompassing model monitoring, continuous integration/delivery (CI/CD), versioning, scalability, and robust alerting.
System Health Monitoring: Design and implement systems to collect, analyze, and leverage IT telemetry data and logs (using tools like Google Cloud Monitoring/Logging) for proactive alerting and monitoring of AI system health, performance, and potential issues.
Performance Metrics: Analyze and optimize conversational AI solutions for key performance metrics including latency, accuracy, user satisfaction, operational cost, and reliability on GCP.
Knowledge Sharing: Mentor junior engineers, share knowledge, and contribute to establishing best practices for conversational AI development within the organization.

What We Look For in a Candidate

Educational Background: Bachelor's or Master's degree in Computer Science, Engineering, Artificial Intelligence, or a closely related technical field.
Around 7- 9 years of professional software engineering experience, with at least 4 years specifically focused on developing and deploying AI/ML solutions.
Have experience with Dialogflow (CX/ES) and Agent Builder
Should have experience with Core AI/ML Concepts.Google Cloud Platform (GCP),python programming, geanerative AI (Preferred) and Vertex AI (Preferred)
Good with Firestore, BigQuery (Preferred), MLOps/AIOps (Preferred), backend API Integration, familiarity with building agentic systems
Team Leadership and Cross-Functional Collaboration, Strong Communication, Strategic Thinking
Responsible AI (Familiarity)
Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate complex business requirements into AI solutions.
Communication: Should be excellent in communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present technical concepts to non-technical stakeholders.
Passion for AI: A deep passion for AI and a commitment to staying current with the latest industry trends and advancements.
Hands-on experience with key components of modern AI/ML infrastructure and data stacks within the Google Cloud ecosystem, specifically including Vertex AI Vector Search, Firestore, Vertex AI Model Registry, and BigQuery.
Deep expertise across the broader Google Cloud AI/ML suite, such as Vertex AI (Training, Pipelines, Prediction, Experiments), Google Cloud Speech-to-Text API, Text-to-Speech API, and BigQuery ML.
Proven experience implementing and managing robust MLOps/AIOps practices, leveraging Google Cloud's operations suite (Cloud Monitoring, Cloud Logging) to analyze IT telemetry data and logs for building proactive monitoring and alerting systems.
Strong understanding and practical application of Large Language Models (LLMs), advanced prompt engineering techniques, and Retrieval-Augmented Generation (RAG) architectures, particularly leveraging technologies like Vector Search within the GCP environment.
Familiarity with Responsible AI principles and practical experience implementing safeguards, guardrails, and bias detection/mitigation techniques within AI systems deployed on GCP.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-ZM1

Requisition #: 338148

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Customer Success Dispute Resolution (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Customer Success Dispute Resolution acts as the principal billing consultant for Lumen Customers. Recommends solutions to billing/collections issues and may implement agreed upon solutions with the customer and internal departments. Works cross functionally with sales, customer service managers, and service delivery teams to correct systems, invoices, and improve the customer experience.

The Main Responsibilities

Receives and handles tickets from custoemrs who are questioning or disputing charges on their invoice.
Demonstrates the ability to timely work billing adjustments which require an all-in approach
Must have the ability to analytically problem solve using a variety of systems and tools
Collaborates with the customer, sales organization, and other internal departments to proactively resolve billing related issues.
Demonstrates the ability to lead and conduct conference calls with our internal and external customers
Exercises independent judgement in reviewing disputes, fact gathering, utilization of internal tools and negotiating
Contributes to decisions on if/when an adjustment or negotiation is appropriate for a customer invoice. Works with manager or senior staff members on more complex billing issues.
Identifies problems and has reasonable latitude in making decisions and implementing solutions that drive efficiencies across departments within the company to improve the accuracy of the company's invoice for the customer.
Provides status updates to Billing management for aged tickets and other reports as requested.

What We Look For in a Candidate

Education Level: High School/GED. Associate degree preferred.
Field of Study: Finance/Accounting/Telecom.
1-2 years’ experience in a telecommunications billing environment
A combination of education and experience is acceptable.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Good customer service skills
Must be knowledgeable with MS Office Suite, primarily Microsoft Excel.
Excellent analytical, communication (verbal and written) and organizational skills.
Ability to prioritize issues in a timely, efficient manner and manage a cyclical workload.
Ability to understand and utilize multiple systems for billing and dispute management.
Must be proactive, detailed orientated, and work in a fast

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-JB1

Requisition #: 338842

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate I (Remote, US)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

The Customer Success Advocate I is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions.

The Main Responsibilities

•   Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve
•   Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics
•   Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates
•   Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales
•   Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion
•   Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans)
•   Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes
•   Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins

What We Look For in a Candidate

•   Experience: 2+ years customer success or account management experience
•   Education Level: Bachelor's Degree or equivalent work experience
•   Experience working with and supporting enterprise customers and responding to needs with empathy and integrity
•   Strong communication and interpersonal skills with ability to build relationships within customer accounts
•   Ability to problem solve on behalf of customers while adhering to internal policies and process
•   Technical aptitude to learn the basics of data networking technologies, products, and features
•   A high level of accuracy and attention to detail with good organizational capabilities
•   Ability to prioritize and respond to customer data points and insights
•   Prioritize high volume of tasks with strong time management skills
•   Ability to quickly learn various software, web-based platforms, and systems in accessing data
•   Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges:

$37,212 - $49,613 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$39,081 - $52,101 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$40,940 - $54,579 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338938

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Product Manager - Security Services (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role provides opportunity to make an immediate impact on both our short-term deliverables and long-term strategic goals. Requires leading a team of matrixed organizations responsible for the development and lifecycle management of a complex product ecosystem that includes IT systems, networks, and 3rd party vendors and partners. Responsible for defining the strategy, developing and executing the product roadmap, ensuring financial discipline, and developing detailed market requirements based on Security challenges which can be addressed at scale through Lumen’s fabric interconnect platform. Owns the product lifecycle for all assigned offerings in the Security Services portfolio, across growth, nurture and harvest phases.

Location

This is a work from home position anywhere within the US.

The Main Responsibilities

Contributes to the $170M Security Services business by leading major product programs which drive revenue growth and customer engagement for assigned product lines.
Leads and manages each assigned Security Services product to high performance; sets goals, delegates work, holds owners of actions accountable, makes critical business decisions.
Strong understanding for different customer segments, to which distribution strategy must be aligned – to include contracting standards, competitive landscape, market dynamics, points of differentiation, value proposition, and quote-to-cash processes.
Understands and actively manages all the levers that impact financials including funnel, usage, opex, netex, capex, credits, pricing, churn, and company accounting practices – act as the general-manager of the assigned Security Services offerings.
Has a broad understanding of the technologies associated with information technology and network infrastructure including optical, switching, routing, peering, voice communications and data-center applications.
Leads the development of new products and product features by understanding the market, and leading a team to create the right mix of Security Services offers to drive profitable growth.
Prepares and delivers executive level presentations that include Security Services performance and portfolio development asks grounded in financial justification and business cases.
Monitors metrics for the business imperatives under management and champions development, organizational, and process improvements. Ensure course correction measures are in place when needed.
Works with open-mindedness and curiosity, aligned to the core “Lumen8” cultural behaviors: teamwork, trust, transparency, clarity, courage, customer obsession, growth mindset, and allyship

What We Look For in a Candidate

Versed in the Security Services space, especially for cross-cloud services that are delivered from within a carrier-grade network.
5-10+ years in industry relevant role
Education Level: Bachelor's Degree
Equivalent industry experience considered as compensating qualifications
Business Acumen: Must have an intermediate understanding of company financial measures and financial modeling
Good organizational skills
Proactive and self-motivated – ability to drive projects and assignments.
Good written and visual communication skills.
Negotiation skills and experience managing third-party vendor negotiations/relationships.
Ability to lead digital transformation of a business line.
“Ambidextrous” product manager capable of balancing near-term necessities with long-term vision.
Problem Solving: Advanced analytical skills. Must be able to work through complex issues with a methodical approach. Must be able to Understand and distill data into actionable items.
Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail oriented.
Ability to distill broad concepts and business strategies into structured product management/marketing plans.
Technical aptitude to understand product dynamics and recommend product enhancements.

Legal Statements

Compensation

Location Based Pay Ranges

$128,310 - $171,080 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$135,060 - $180,080 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$141,820 - $189,090 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$148,570 - $198,090 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

Requisition #: 338893

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Executive (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Executive is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly.

The Main Responsibilities

Build long-term, value-based relationships with decisionmakers and influencers to understand the customer’s landscape and establish loyalty
Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives
Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs
Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
Recognize opportunities for expansion based on knowledge of the Lumen portfolio, partnering with sales as necessary
Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Partner with sales, delivery & support to set proper expectations and ensure successful deployment of solutions and services
Responsible for defining and executing renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins

What We Look For in a Candidate

Experience: 7+ years customer success or account management experience
Education Level: Bachelor's Degree or equivalent work experience
Experience in working with complex, Fortune 500, multi-divisional, international customer
Comfortable presenting, consulting, and advising at C-level and other executives
Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

Compensation

Location Based Pay Ranges:

$86,825 - $115,763 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$91,172 - $121,559 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$95,508 - $127,344 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338694

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

VP PMO STEPN (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Vice President, PMO will report to the SVP, Product and Technology Transformation and Operations for the CTO’s Organization which includes Security, Technology, Engineering, Product and Network (STEPN), and is responsible for leading strategic planning, governance, and execution of Lumen-wide initiatives being delivered from the STEPN organization. In this role, you will ensure the seamless alignment between business objectives and program delivery, driving operational excellence, innovation, and organizational transformation. You will lead a high-performing PMO team, manage a strategic project portfolio, implement robust governance frameworks, and serve as a trusted advisor to executive leadership in advancing key transformation efforts.

The Main Responsibilities

Lead the centralized PMO to deliver Lumen wide initiatives and programs.
Establish and govern PMO frameworks, methodologies, and best practices to ensure consistent, high-quality execution across all programs.
Drive strategic planning and execution of digital transformation, cloud migration, and infrastructure modernization programs.
Provide executive-level reporting and business intelligence, including KPIs, OKRs, and dashboards that track performance, risks, and dependencies.
Partner with STEPN leadership team to prioritize initiatives, allocate resources, and manage cross-functional dependencies.
Support M&A due diligence and integration from a technology perspective, collaborating with corporate strategy and mass markets.
Champion continuous improvement, fostering a high-performance culture that embraces agile delivery, innovation, and operational efficiency.
Coordinate with internal and external stakeholders, including vendors, partners, and regulatory bodies, to ensure successful program outcomes.
Develop and deliver executive communications, including board-level presentations, strategic updates, and briefings.

What We Look For in a Candidate

Bachelor’s degree in computer science, Engineering, Business, or related field; MBA or advanced degree preferred.
15+ years of progressive leadership experience in technology program management or PMO.
Proven track record of leading enterprise PMOs or large-scale transformation programs in a technology-driven environment.
Deep understanding of IT infrastructure, software development, cloud technologies, and digital innovation.
Strong executive presence with the ability to influence and collaborate across all levels of the organization.
Experience in a publicly traded, global technology or telecommunications company is highly desirable.
Expertise in agile, waterfall, and hybrid delivery models; PMP, SAFE, or similar certifications are a plus.
Exceptional analytical, communication, and stakeholder management skills.
Proven track record of driving execution in complex, matrixed organizations.

Compensation

Base: $207,022 - $280,000

What to Expect Next

#LI-CE1

Requisition #: 338799

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

VP PORTFOLIO OPERATIONS (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Vice President of Portfolio Operations will report to the SVP, Product and Technology Transformation and Operations for the CTO’s Organization which includes Security, Technology, Engineering, Product and Network (STEPN) and will serve as a strategic leader responsible for driving operational excellence, resource optimization, and cross-functional alignment across the organization. In this role you will oversee demand and capacity planning, operational expenditure (OPEX) management, development and lifecycle management, and internal and external communications.

The ideal candidate has a strong background in portfolio operations, product lifecycle management, and executive-level stakeholder engagement.

The Main Responsibilities

Lead org-wide demand and capacity planning to ensure optimal resource allocation.
Develop and maintain forecasting models and tools to support strategic decision-making.
Partner with functional leaders to align staffing and investment with business priorities.
Seed and scale the Technical Product Management (TPM) capability within the IT and Product Infrastructure teams.
Design and execute the operating cadence, including business reviews, planning cycles, and leadership forums.
Oversee the organization’s operational expenditure planning and tracking.
Drive cost optimization initiatives and ensure alignment with financial targets.
Collaborate with finance and Business Operations to ensure transparency and accountability.
Implement and scale Product Lifecycle Management (PLM) and New Product Introduction (NPI) processes across the company.
Champion the adoption of the Lumen Product Development Methodology in partnership with the Product organization
Establish governance frameworks and performance metrics for product development
Develop and maintain dashboards and reporting tools to provide actionable insights into organizational performance.
Ensure alignment and integration with broader Lumen rhythms of business.
Lead internal communications strategy, ensuring clarity, consistency, and engagement.
Manage communications to Lumen-wide stakeholders, including executive updates, newsletters, and strategic briefings.

What We Look For in a Candidate

15+ years of experience in portfolio operations, product management, or related fields.
Bachelor’s degree in business, Engineering, or related field; MBA preferred.
Proven leadership in complex, matrixed organizations.
Strong financial acumen and experience managing large-scale budgets.
Deep understanding of product development methodologies and lifecycle management.
Exceptional communication, collaboration, and stakeholder management skills.
Experience with enterprise planning tools, analytics platforms, and reporting systems.

Compensation

Base: $207,022 - $280,000

What to Expect Next

#LI-CE1

Requisition #: 338798

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Dir Sales Operations (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director Sales Operations will report to the Sr. Director Sales Operations. They will work closely with internal and external stakeholders to ensure the appropriate objectives and priorities are focused on, such as routines for forecasting, quotas and compensation planning. A heavy emphasis placed on sales force governance, data analysis and business recommendations. The current scope includes supporting the regional SVPs and the desk based team. This scope can be amended based on business needs.

The Main Responsibilities

Mentor a team; helping improve their productively, efficiency, and leadership abilities
Assist with sales metrics and dashboards as needed and requested by multiple levels of management
Works across the sales leadership to enable sales strategy and execution by collaborating with sales leaderships on needs and coordinating with them on execution.
Lead sales forecasting, planning, and processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
Coordinate with cross-functional teams on sales GTM process, tracking and administration.
Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
Proactively identifies opportunities for sales process improvement
Execute the tactical elements of sales to develop best practices and continuously improve effectiveness: sales model/processes/methodologies, competencies, productivity metrics, quota planning, coverage model, territory design, lead generation management, departmental communications
Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of sales process and data
Acts as a liaison with other departments by understanding the sales model and ensuring the integrity of information available through various system and reporting structures.
Provide overall support and departmental coordination for the CS and Sales team inquiries, ad-hoc requests and projects.

What We Look For in a Candidate

Bachelor's degree or equivalent combination of applicable education and experience required; MBA
or related graduate degree preferred.
8+ years of relevant experience with 3-5 years of experience as a director.
Demonstrated leadership ability, people-management and mentoring skills.
High energy level and demonstrated drive to succeed.
Proven ability to glean insights from processes, data, sales team feedback, industry best practices, continuous personal development, etc. to develop improved strategies
Strong acumen and experience with both highly transactional inside sales models, and mid-market/Enterprise inside/Field/Large complex sales models
Strong working knowledge of Salesforce.com and other sales productivity tools, including best practices for use, integrations, reporting
Proven record of developing and implementing tactical initiatives that improve sales productivity, conversion rates, and sales team performance

Compensation

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-MK1

Requisition #: 338810

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Director of Vyvx Product Management (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director of Vyvx Product Management is responsible for setting strategy and leading the orchestration of the Vyvx Broadcast Services suite of products with a focus on improving the customer and employee experience through product management best practices along with the development of self service capabilities which resolve customer challenges. Serving as the primary interface for strategic alignment of the key functional areas, this individual will work closely with cross functional teams and leadership to manage the product lifecycle, drive revenue growth, and manage the financial performance of Vyvx products.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.
10-15% travel required

The Main Responsibilities

Work collaboratively as a member of the leadership team on key initiatives such as product development cycles, customer feedback integration, and cross-departmental projects to achieve the organizational goals, objectives, and priorities as tied to the strategic plan.
Deep focus on customer experience improvements to the Vyvx Media Portal through fostering relationships with A&E contacts and long term alignment for the vision of the tool.
Analyze and synthesize external market assessments, benchmarks, dynamics and best practices to drive strategy and execution.
Maintain linkage with Business and Product leaders advocating for cross functional collaboration to maximize the effectiveness of strategy support, ensuring synchronization of activities, minimizing duplication of efforts and establishing best practice standardization.
Develops, manages and sustains product & pricing governance support framework supporting the key business imperatives; ensuring leaders and teams are operating within established standard design principles, receiving the appropriate requirements and support from the broader organization. Coordinates with leaders and cross functional teams to ensure appropriate prioritization, resourcing and velocity.
Lead the mindful development and coordinated execution of Vyvx product strategy rooted in customer demand and insights. Advocates for customer needs to drive solutions that solves for challenges through delivering guidance, support and solutions to the development teams.
Owning the direct relationship with Specialized Sales and Account teams for strategic planning for revenue growth and continued evolution of service offerings and solutions.
Consults within strategy and across the business using a broad level of knowledge and expertise. Responsible for reconciling and aligning goals/objectives with strategic growth initiatives to maximize the effectiveness of strategy value and support.
Management of the Product, Pricing and Venue management teams including setting direction; define objectives and aligning priorities.
Foster the development of direct reports through developing, mentoring, and performance management to ensure alignment with Lumen 8 behaviors.
Dealing with challenges that are broad, complex and abstract, often involving Company-wide issues. Must develop solutions using creativity, resourcefulness, innovation, negotiating and diplomacy.
Execute a pricing structure and strategy overhaul through market analysis for competitive yet profitable outcomes across the Vyvx product set.
Responsible for product financials including achieving annual revenue targets, growing incremental revenue for both usage and MRR, eliminating waste and ensuring EBITDA targets are met and exceeded.

What We Look For in a Candidate

Bachelor’s degree or technical degree; Master’s Degree preferred - Technical degree allows product director to understand benefits capability for customers
Sales and Engineering experience
10 years of experience in product management or product marketing or development
Leadership Skills: Strong leadership and interpersonal skills to motivate and guide cross-functional teams.
Knowledge of broadcast services and solutions with a focus on high profile events and television broadcasts is a plus.
Aptitude for solving complex technical and financial challenges while driving multiple priorities and programs and delivering against tight timelines in a dynamic environment.
Experience managing revenue with Corporate Governance practices, Program and Portfolio Management Office environments including the establishment of the disciplines and building supporting organization.
Evaluating financial aspects of product development, including budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections
Outstanding communications skills up, down and across the organization. Ability to create clarity and drive focus in complex and dynamic contexts.
Ability to command control in highly visible situations

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

#LI-KG1

Learn more about Lumen's:

Requisition #: 338954

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Systems Engineer - Federal (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This is a highly technical and hands-on position requiring the selected candidate to both lead and participate in multiple team environments. The candidate will need to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. The candidate is expected to be a self-starter and can work independently with little to no supervision. The environment is fast-paced and includes working directly with the customer.

The Main Responsibilities

The candidate will have demonstrated knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
Advanced knowledge of Ansible; ability to create roles and playbooks independently. The candidate will have experience integrating external Gitlab and Github roles/collections into team environment.
Provide rapid operational support, troubleshooting, and resolution to production equipment.
Deploy, configure, and administer systems in Google Cloud Platform.
Monitor, analyze, and resolve incidents for infrastructure running in Google Cloud Platform.
Support and troubleshoot Kubernetes clusters and containers.
Designs requirements-based technical solutions in support of new projects and assists with transition of the solution and design into production.
Evaluate, Build, Integrate, Test and Prepare systems for operational use and patches for rapid remediation and deployment.
Install new/rebuild existing systems running on Linux-based operating systems and configure hardware, peripherals, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Analyzes, develops, recommends, implements, and supports innovative, cost effective IPS/IDS protection systems.
Operational knowledge of system products like Opensearch, Postgres, Juniper, Palo Alto, Grafana, AWX, Graylog, and Zabbix.
Maintain existing applications by fixing, upgrading, and adding functionality as needed.
Quickly develop new applications as the need arises. These applications should follow appropriate best practices.
Develop and execute test plans and procedures based upon system security and functional requirements verifying that the system remains operational and there are no regression issues.
Mentor teammates by helping them learn new technologies where needed.
Evaluates and recommends future technologies and methodologies that will enhance future capabilities.
Travel required based on hardware refresh requirements or adding in new capabilities.

What We Look For in a Candidate

5+ years current Linux systems engineering experience (Redhat, CentOS, Rocky) and troubleshooting.
5+ years with automation in Ansible, Puppet, or Chef.
3+ years of Kubernetes experience including developing helm charts and deploying applications on Kubernetes.
3+ years with Google Cloud Platform or other cloud service provider.
Knowledge and experience should include computer network operations, network access and protection techniques and technologies, security, encryption, and cross domain solutions.
Available 24/7 for Network Outages and Maintenance window work.
Ability to work with coworkers and customers to troubleshoot technical problems.
Candidate must be a US Citizen with an active Department of Defense TOP SECRET clearance.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-EL1

Requisition #: 338410

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy - Omaha, NE (OMAHA, NE, US, 68122)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

7404 N 78th St, Omaha, NE 68122

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: NE

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-KH1

Requisition #: 338577

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Construction Project Coordinator - ECO Academy (WINTER GARDEN, FL, US, 34787)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

33 N Main St, Winter Garden, FL 34787

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-KH1

Requisition #: 338471

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St (A BLDG), Fort Myers, FL 33916

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-KH1

Requisition #: 338469

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Software Developer at Lumen, you will leverage cutting-edge technologies to design, develop, and deploy software solutions that drive innovation and efficiency. This role requires a solid understanding of modern coding practices, continuous integration and delivery (CI/CD) pipelines, and cloud-based deployment strategies.

The Main Responsibilities

Develop, test, and maintain software applications using modern programming languages such as Java, Python, GoLang, SpringTools
Build scalable and secure APIs and MicroApps for integration within complex systems.
Collaborate with cross-functional teams to implement CI/CD pipelines utilizing GitHub for seamless software delivery.
Deploy applications to cloud-based environments, ensuring high availability and performance.
Apply DevSecOps principles to enhance security and reliability in the development lifecycle.
Participate in code reviews and ensure adherence to coding standards and best practices.
Understand various network topologies and integrate software solutions accordingly.

What We Look For in a Candidate

Bachelor’s degree in Computer Science, Software Engineering, or a related field.
3–5 years of professional experience in software development, with demonstrated expertise in Java, SpringTools, and cloud-based deployments.
Containeraztion with Docker, kuberenetes in AWS (EC2, ECS, EKS)
Database knowledge and expierence in Oracle, MariaDB, SQL (MySQL. Oracle workbench, etc)
Familiarty with network topologies and network equipment configuration
Temporal.io workflow management preferred experience
Knowledge of generative AI development techniques and tools is a plus.
Strong analytical skills and ability to adapt to changing technologies.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

Requisition #: 338855

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Construction Project Coordinator - ECO Academy (CHANDLER, AZ, US, 85225)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

375 E COMMONWEALTH AVE, Chandler, AZ 85225

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: AZ

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-KH1

Requisition #: 338470

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Project Coordinator - ECO Academy (WEST ST PAUL, MN, US, 55118)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location and Schedule

This is a full-time, onsite position located at: 

265 Lothenbach Ave, West St. Paul, MN 55118

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: MN

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

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Requisition #: 338473

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

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