Lumen Technologies

What to Expect Next

#LI-EL1

Requisition #: 338407

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

MGR SALES DEVELOPMENT (TOKYO, JP, 1056217)

About Lumen

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

An experienced Business Development Manager - (indirect Sales) with a strong background in managing sales through channel partners, Consultancy firms, system integrators for managed services in the market. The ideal candidate will have at least 7-8 years of experience in indirect sales, with a proven track record of success in building and managing relationships with consultancy services /system integrators and achieving sales targets. This role requires a deep understanding of the market, as well as excellent communication and negotiation skills.

The Main Responsibilities

Develop and execute the indirect sales strategy for managed services, focusing on system integrators and Consultancy firms as key partners.
Build and maintain strong relationships with top executives of the system integrators and consultancy firms, ensuring their engagement and commitment to promoting our managed services.
Collaborate with the marketing team to create and implement effective sales enablement materials and programs for system integrators / consultancy firms.
Train and educate system integrators on our managed services portfolio, ensuring they have the necessary knowledge to engage our services.
Monitor and analyze market trends, competitor activities, and customer feedback to identify new business opportunities and adapt the sales strategy accordingly.
Track and report on sales performance, providing regular updates to senior management on key metrics, including revenue, pipeline, and partner engagement.
Collaborate with cross-functional teams, including product and operations team, to ensure smooth delivery of solution sold to the customer
Collaborate well with Customer Success Team to ensure that the customer is well served post delivery.
Stay up to date with industry best practices and emerging trends in indirect sales and managed services.

What We Look For in a Candidate

Bachelor’s degree in business, Information Technology, or a related field.
Minimum of 7-8 years of experience in indirect sales, preferably in the managed services industry.
Proven track record of achieving sales targets selling through system integrators and Consultancy Firms.
Strong understanding of Japan market and business culture.
Excellent communication and negotiation skills, with the ability to influence and persuade partners.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Analytical mindset, with the ability to analyze market trends and customer feedback to identify business opportunities.
Proficiency in both Japanese and English is required.

Compensation

What to Expect Next

Requisition #: 333353

Background Screening

Equal Employment Opportunities

Disclaimer

SR LEAD MARKETING MANAGER (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Liaison with regional sales and product leadership to develop the GTM strategy for Japan.

The Main Responsibilities

Responsible for developing and owning regional Marketing strategy and outcomes for Japan market
Strategize and craft marketing campaigns to realise GTM strategy while maintaining optimum cost per lead ratio
Identify prospective clients and build a strong sales pipeline for the Sales Managers using different marketing channels – LDR/cold - calling, email communications, LinkedIn, referrals and other direct marketing methods 
Find unique ways to attract the attention of C-level executives
Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal
Manage regional budgets and spends
Track lead status on a daily, weekly and monthly basis to check performance against the marketing plan
Own regional events planning, execution and outcomes

What We Look For in a Candidate

Minimum 5 years of Enteprise B2B experience in Regional Marketing in Japan
Experience in Technology / Cybersecurity/ Service provider segment preferred
Strong experience of running Marketing campaigns
Good writing and verbal communications skills

Compensation

What to Expect Next

Requisition #: 337048

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR MGR TECHNOLOGY CONSULTING (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Manager, Managed Services, plays a pivotal role in driving the net revenue growth of our Managed Services offerings across the Network, Cloud & Infrastructure, and Security product/services portfolio. This position is also responsible for managing our Advanced Managed Services, which are provided on top of our shared managed services to strategic clients across our product portfolio. Key responsibilities include overseeing the service delivery function, ensuring alignment with business objectives, maintaining client satisfaction, meeting or exceeding contractual SLAs, continuously improving service delivery and operations, and ensuring operational efficiency.

Drive Revenue Growth: Increase managed services revenue through churn prevention and upselling additional services.
Strategic Alignment with Sales: Collaborate with sales teams to develop account strategies and meet with targeted clients to build partnerships and grow services revenue.
Contract Negotiation and Vendor Management: Perform contract negotiations and manage vendor relationships.
Client Relationship Management: Foster strong client relationships and achieve Trusted Advisor status across assigned accounts.
Team Management: Lead a team of Client Service Partners, Technical Account Managers, Technical Operations Managers, and Operations Managers to ensure governance and oversight of managed services operations.
On-boarding and Transition Management: Ensure successful on-boarding and transition of new clients for managed services across network, cloud, infrastructure, and security.
Operational Stability: Promote client operational stability through incident trend analysis, problem management, and the development and execution of cure plans.
Service Level Agreement (SLA) Management: Directly and indirectly manage operational teams to ensure SLAs are met for clients.
Operational Efficiency: Ensure efficiency and effectiveness in the Lumen operational support model through regular audits, contact management, and client-specific support procedure coordination.
Operational Efficiency through Innovation: Drive operational efficiency through platform engineering, automation, and enhancing AIOps capabilities.

Join us in shaping the future of Lumen managed services and making a lasting impact on our clients and the industry.

The Main Responsibilities

Develop and implement the overall service delivery strategy, ensuring alignment with the organization's goals and client requirements.
Manage and mentor the service delivery team, fostering a collaborative and high-performance environment for operational excellence.
Define, track, and analyze service performance metrics, identifying areas for continuous improvement and implementing changes to enhance service quality.
Provide program management expertise in managing Service Level Agreements (SLAs) and other aspects of client contractual agreements.
Ensure the service delivery team coordinates regular client communications, including weekly and monthly reporting, timely crisis management, and resolution.
Develop high-quality and standardized service delivery reporting templates to be leveraged across client accounts, improving efficiency through automation initiatives.
Identify and implement operational process improvements to streamline operations, enhance efficiency, and reduce costs.
Identify and mitigate potential risks to service delivery, ensuring the successful execution of projects and initiatives.
Build and maintain strong relationships with strategic clients, acting as a point of contact and ensuring client satisfaction.
Serve as a 24/7 escalation point for production-impacting incidents for key strategic clients.
Ensure the service delivery team proactively performs client communication to foster a high-touch relationship. Prepare, schedule, and facilitate regular client service reviews according to established best practices. These reviews highlight existing client services, opportunities for new business, the status of account plans, and service levels.
Drive client participation in NPS surveys and achieve high NPS ratings on assigned accounts. Implement account recovery plans for client accounts with detractors.
Communicate effectively with peers, superiors, subordinates, and C-Level Executives both internally and externally with clients.
Facilitate collaboration between internal teams and external stakeholders, ensuring effective communication and alignment to deliver seamless transitions and support services.
Resolve issues pertaining to billing, accounts receivable, credit requests, and billing disputes.
Facilitate the order process for client moves, adds, changes, and deletions.
Coordinate change management activities by liaising with clients, Global Change Management, and the LUMEN Service Center (activities include patching, LUMEN standard maintenance, and client-specific changes).
Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations.
Maintain collaborative relationships with key engineering, sales, and operational organizations.
Manage managed services teams effectively, including personnel, budget, and technology, to ensure efficient and cost-effective service delivery and operations.

What We Look For in a Candidate

Minimum of 10 years of experience in Information Technology and Services.
10+ years of technical experience in professional and managed services of large and complex IT solutions.
Qualified and certified in ITIL / ITSM (IT Service Management) with a proven track record in service delivery management and 24x7 operations.
Comprehensive knowledge of Hosting, Cloud, Network, Applications, Database, and Security technologies.
Proven expertise in transition management for large complex IT outsourcing contracts.
Executive management and presentation skills.
Strong initiative with analytical and problem-solving skills, and the ability to make complex decisions in potentially ambiguous situations.
Excellent interpersonal, organizational, leadership, and client relationship management skills.
Strong team-player with collaboration skills in international, culturally diverse, and virtual teams.
BS level technical degree or equivalent experience; Computer Science or Engineering background preferred.

Compensation

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 339015

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Network Engineer - Public Sector (WORKS FROM HOME, MD, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a strong leadership / hands-on Network Engineer to work with our customers capable of assessing the current state infrastructure, configuration and producing a target-state vision and strategy with best practice recommendations. Applies advanced engineering and network principles, theories, concepts, technologies to solve unusually complex problems and issues. Interacts and drives vendor requirements, resolution of bug fixes, code upgrades, and vendor development as necessary. Resolves difficult production/interoperability problems by working with cross functional teams and applying advanced engineering and network principles, theories and concepts. Regarded as a subject matter expert and may act as a technical project leader or provide leadership for the team and/or customer. Self-motivated with problem solving capabilities, sense of urgency and accountability. The position is hybrid and requires weekly on-site support.

The Main Responsibilities

Install, configure, and maintain Juniper network devices, including MX, QFX, and the latest SRX Series security platforms.
Configure and support security services on SRX devices, including zone-based policies, firewall filters, IPsec/SSL VPNs, tunneled connections, and MACsec encryption.
Implement and troubleshoot advanced routing protocols, including BGP (with communities, route filtering, AS-path, MED), OSPF, IS-IS, and MPLS/LDP.
Support and maintain high-speed fiber optic interfaces, including 10G, 40G, and 100G ports, with experience in LACP, optical diagnostics, and transceiver troubleshooting.
Manage network performance, availability, and security by applying CoS/QoS, policy-based routing, and traffic shaping techniques.
Design and support VPN tunnels and secure transport links between data centers, cloud services, and remote sites.
Maintain detailed and accurate network documentation, including configurations, IP address management, and topology diagrams.
Works directly with the customer to advise on requests and make necessary configuration changes.

What We Look For in a Candidate

Active TS/SCI with ability to sit for a Poly. Candidates will be subject to a background investigation.
7+ years of experience with Juniper platforms (MX, QFX, and new-generation SRX devices).
Strong expertise in routing protocols such as BGP, OSPF, IS-IS, and MPLS, including real-world experience with complex policy configurations.
Experience with security and tunneling technologies, including MACsec, IPsec, GRE, and firewall zoning and policies.
Proficiency working with fiber interfaces at 10G, 40G, and 100G, including troubleshooting transceivers, optical power levels, and port configurations.
Advanced knowledge of the JUNOS CLI, with familiarity in network automation tools such as Ansible, Junos PyEZ, or other scripting platforms.
Experience working with network monitoring and management tools, including SNMP, syslog, NetFlow, and centralized logging systems.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Ability to support after-hours outages and maintenance actions.
Experience working independently with little supervision.
Excellent oral and written communication skills.

Additional Preferred Qualifications

Juniper Networks Certifications: JNCIS-SEC, or higher

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in these states: MD.

Learn more about Lumen's:

#LI-EL1

Requisition #: 338853

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (Chai Wan, HK)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Acts as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Proactively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338621

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II- Enterprise (WORKS FROM HOME, CA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Identifies and develops new Large Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

Location

Allows for Work From Home in California.

Requires 20-50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

7+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: CA.

Learn more about Lumen's:

Requisition #: 339078

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Tax Analyst (POZNAN, PL)

About Lumen

The Role

Join Us as a Senior Tax Analyst – Indirect Tax

Location: Poznań (Hybrid)

Working Hours: 9:00–17:00 or 10:00–18:00 CET

Are you a tax professional ready to take your expertise global? We’re looking for a Senior Tax Analyst to join our international team and play a key role in managing indirect tax operations across the US, Canada, UK, Poland, Ireland, Spain, and France.

This is a hybrid role based in Poznań, giving you the flexibility to work from home while staying connected with your team in the office.

Why You’ll Love It Here

Work on a truly global tax portfolio
Collaborate with experienced professionals across regions
Enjoy a flexible hybrid setup and a supportive team culture
Be part of a company that values innovation, ownership, and continuous learning

The Main Responsibilities

General Ledger Reconciliations

Prepare general ledger account reconciliations for indirect tax accounts
Analyze account balances and activity to identify trends, variances, and potential issues
Prepare, support, and submit journal entries to clear accounts
Periodically review transaction mapping to ensure entries are made to the correct accounts

Indirect Tax Compliance

Review, analyze, and compare billed tax and revenue data for both in-house and outsourced indirect tax returns
Prepare, file, and pay indirect tax returns for North America (US and Canada) and EMEA (Ireland, Poland, Spain and UK).
Review, research, and respond to tax notices and inquiries
Support other indirect tax (VAT) compliance across Europe, Canada and APAC.

Administrative Requests

Look for initiatives that create efficiencies and cost savings by improving systems or methods both within and outside the Tax Department.
Assist in preparing various reports including tax and revenue reports
Other duties as assigned

What We Look For in a Candidate

Bachelor’s degree in Accounting, Tax, Finance or related.
Strong technical working knowledge of SAP or other ERP systems, Vertex, and billing systems.
Technical knowledge of US indirect
Technical knowledge of VAT
Minimum 3 years indirect tax experience or the equivalent in training and education (e.g. Chartered Accountant, CPA or Masters in Tax).
Excellent communication and interpersonal skills; ability to successfully communicate within tax group and with other organizations.
Organizational and analytical skills.
Ability to prioritize work and meet deadlines.
Ability to work on multiple projects and tasks.
Proficient Microsoft Excell skills

#LI-JU1

Requisition #: 338811

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Local Permitting Manager (WORKS FROM HOME, FL, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Local Public Affairs Manager will play a critical role in Lumen’s fiber investment throughout communities – acting as a force multiplier for both economic development, growth, and sustainability in communities.

Operationally you will be responsible and measured your ability to successfully improve infrastructure deployment cycles that meet commitments and guidance provided to the board, shareholders, and to the wall street analyst. Your role would be responsible for proactively collaborating with local governments and utilities to create a positive relationship that results in reduced cycles for permitting, row agreements, and pole permissions from the various governing bodies. You will also be responsible for ensuring that we have favorable terms that are acceptable for our deployment teams and are within the expectations set with regulatory requirements and corporate guidance.

You will work within the Network Implementation team, Government Affairs, Carrier Relations group, and Corporate Communications organizations to understand both the operations, development, and amplification of Lumen’s effort to deliver fiber to 10 million American homes and businesses over the next five years.

A successful candidate will have the ability to quickly establish relationships and clear lines of communication with local elected officials, policymakers, influencers, decision-makers and community partners. You will act as the ‘connective tissue’ between Lumen’s Network Implementation team and local permitting offices to establish predictable permitting timelines and help create innovative solutions when necessary to clear hurdles in local permitting application processes.

As the face of Lumen’s investment, you will coordinate closely with State Government Affairs Directors to understand current relationships and act as a brand ambassador between Lumen and the communities we serve. You will raise awareness of Lumen’s fiber investment with local government, businesses, and community organizations to celebrate the opportunities Lumen’s gigabit fiber internet service brings to every neighborhood.

Location and Schedule

This is a full time work from home position in the central Florida area. The selected candidate will need to be present in the communities around Central Florida, Tampa, and Fort Myers, and may also include Northern Florida. The typical schedule is 8am - 5pm Monday - Friday.

The Main Responsibilities

Quickly understand the level/volume of Lumen investment in the market
Improve permitting, ROW approvals, and permission to attach approval to meet company deployment targets.
Gather and negotiate the required guidelines and specifications for Engineering design requirements from the governing entities.
Ensure those requirements are documented in databases and cataloged in a library for reference.
Quality control submittals that are going to our largest and most sensitive areas to ensure the work being submitted meets the requirements of the governing entities.
Work directly with your local Network Implementation team to understand details of the build and clear existing roadblocks with local permitting offices
Work with local governments to understand details of permitting application processes
Work with vendors when necessary to ensure accuracy of information flow between vendors, local permit offices, and other external partners (utilities, community orgs, businesses)
Work with State Government Affairs Directors to build upon/maintain relationships with appropriate permit offices and city, county, and state lawmakers
Act as the ‘connective tissue’ between internal and external organizations ensuring clear lines of communication across organizations internally and externally
Prepare and present PowerPoint presentations to highlight/amplify Lumen’s fiber investment in local communities and opportunities for consumers, businesses, and anchor institutions
Coordinate announcements/events with Corporate Communications to celebrate Lumen’s investment and highlight the benefits of Lumen’s fiber network
Represent Lumen in meetings with local government, community partners and neighborhood organizations
Monitor local ordinance related to broadband providers, permitting, grants and community development
Work to expand partnerships in communities through available grant opportunities

What We Look For in a Candidate

Minimum of 5 years of experience working in/with permit offices and key public sector elected officials and staff
Ability to act as the operational driver for both traditional and innovative permit application solutions
High degree of integrity due to nature of information involved and visibility of the position
Ideal candidate will have working knowledge of permitting processes of government and utilities and the ability to act as the operational driver for both traditional and innovative permit application solutions
Excellent manager of relationships and proven record of ability to work with elected officials, policymakers, and senior staff
Proficiency in MS Office Suite
Strong verbal and written communications skills
Strong analytical and problem-solving skills
Occasional evening and weekend work and the ability to travel between cities within assigned territories

Preferred Qualifications:

2+ years’ experience in technology, broadband and/or telcom industry
2+ years’ subject matter expertise in city/county/state govt and utility permitting

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: FL
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-CS2

Requisition #: 336844

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER CARE MANAGER III (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Owns and manages all customer communications or escalations pertaining to new install orders. Manages all aspects of the conversion of sales to revenue for the company. Actively manages all service activation elements of customer orders from order entry through service “turn up.” Communicates order status in a timely manner to customers via conference call, emails and phone calls. Has authority to deviate from defined processes to ensure customer satisfaction and revenue recognition
Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer’s services based on their requests. Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.
Owns and creates service delivery performance review presentations. Collects and interprets service performance root cause analysis and corrective actions. Delivers project status and presentations to the customers on a weekly or monthly basis depending upon customer requirements, which is delivered via electronic presentations or in person meetings

What We Look For in a Candidate

At least 5 years related Service Delivery experience in telecommunication, network services and managed services
Minimum Diploma in Infocomm Technology, Telecommunication or equivalent
Attention to detail with good organizational capabilities
Ability to prioritize with good time management skills
Must have project management experience in planning and organizing data from various sources into concise, relevant information
Must have keen attention to detail. Must be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction
Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations
Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
Ability to work effectively in diverse groups
Demonstrated ability to direct the work of other functional organizations
Demonstrated ability to influence and collaborate across organizational boundaries
Excellent interpersonal, verbal and written communication skills
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
Develop documentation to be reported to all levels of management and customers
Effective problem solving and troubleshooting skills

Compensation

What to Expect Next

Requisition #: 338688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Outside Plant Engineer (BEND, OR, US, 97703)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Implementation Engineer II (Outside Plant Engineer) responsibilities include design and preparation of Engineering Work Orders for land developments, new buildings, single line requests, Private relocations, FTTT, Road Improvement Relocations, augmentation projects and special circuit requests. Utilizing the following tools; NDS, AutoCAD, Fireworks/Bidmaster, JDS, FORTE, WFMT, ARMOR, TIRKS, LFACS, SITE TRACKER, and the full suite of Microsoft Office. As an OSP field engineer you will be assigned a geographic area and will be responsible for all OSP job requests. This position designs and acquires civil permits. This position also oversees Engineering Vendors and processes billing. Maintain positive interaction with Internal and External customers; maintain open conversation with Planning and all company departments providing high quality of service to the Lumen customers. Manage workload for a given area.

Location

Position located in Bend, OR.

The Main Responsibilities

Develops/defines plans for the implementation of new plant construction or modifications to existing facilities.
Prepares plans and specifications, to include gathering field data.
Is responsible for issuance of work out to construction teams timely adhering to specific timelines.
Ensures that the most feasible, practical and economical means to complete the work are utilized. Provides cost data to support capital planning and budgeting.
Monitors and controls project expenditures.
Oversees the projects through the life cycle of the projects.
Skilled in planning and/or engineering.
Analyzes local and wide area network systems and/or customer network environment, including planning, designing, evaluating to come up with solutions.
Validates quality vendor work and processes billing for such work.
Work with customers, developers and municipalities along with internal departments.

What We Look For in a Candidate

Required
Assoc degree or equivalent education and relevant experience.
8 years related experience in telecommunications, engineering, or network planning or equivalent.
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Fluent on current approved products and technology.
Work with Planning, Operations and all internal and external customers, maintain budget, and assist with forecasting budgets.
Maintain positive interaction between all governing authorities
Excellent oral and written communication skills.
Experience working with Utilities
Knowledge of copper and fiber networks.

Compensation

Location Based Pay Ranges:

$66,544 - $88,725 in these states: OR.

Learn more about Lumen's:

What to Expect Next

Requisition #: 338709

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Local Permitting Manager (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Local Permitting Manager will play a critical role in Lumen’s fiber investment throughout communities – acting as a force multiplier for both economic development, growth, and sustainability in communities.

Location and Schedule

This is a Work From Home position in the state of Arizona.
Candidate will be required to visit both client and team sites in municipalities in the state of Arizona.

The Main Responsibilities

Quickly understand the level/volume of Lumen investment in the market.
Improve permitting, ROW approvals, and permission to attach approval to meet company deployment targets.
Gather and negotiate the required guidelines and specifications for Engineering design requirements from the governing entities.
Ensure those requirements are documented in databases and cataloged in a library for reference.
Quality control submittals that are going to our largest and most sensitive areas to ensure the work being submitted meets the requirements of the governing entities.
Work directly with your local Network Implementation team to understand details of the build and clear existing roadblocks with local permitting offices.
Work with local governments to understand details of permitting application processes.
Work with vendors when necessary to ensure accuracy of information flow between vendors, local permit offices, and other external partners (utilities, community orgs, businesses).
Work with State Government Affairs Directors to build upon/maintain relationships with appropriate permit offices and city, county, and state lawmakers.
Act as the ‘connective tissue’ between internal and external organizations ensuring clear lines of communication across organizations internally and externally.
Prepare and present PowerPoint presentations to highlight/amplify Lumen’s fiber investment in local communities and opportunities for consumers, businesses, and anchor institutions.
Coordinate announcements/events with Corporate Communications to celebrate Lumen’s investment and highlight the benefits of Lumen’s fiber network.
Represent Lumen in meetings with local government, community partners and neighborhood organizations.
Monitor local ordinance related to broadband providers, permitting, grants and community development.
Work to expand partnerships in communities through available grant opportunities.

What We Look For in a Candidate

Required Qualifications:

Minimum of 5 years of experience working in/with permit offices and key public sector elected officials and staff
Ability to act as the operational driver for both traditional and innovative permit application solutions
High degree of integrity due to nature of information involved and visibility of the position
Ideal candidate will have working knowledge of permitting processes of government and utilities and the ability to act as the operational driver for both traditional and innovative permit application solutions
Excellent manager of relationships and proven record of ability to work with elected officials, policymakers, and senior staff
Proficiency in MS Office Suite
Strong verbal and written communications skills
Strong analytical and problem-solving skills
Occasional evening and weekend work and the ability to travel between cities within assigned territories

Preferred Qualifications:

2+ years’ experience in technology, broadband and/or telcom industry
2+ years’ subject matter expertise in city/county/state govt and utility permitting

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AZ

Learn more about Lumen's:

What to Expect Next

#LI-EP2

Requisition #: 338636

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Network Implementation Program Manager (BOARDMAN, OR, US, 97818)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Network Implementation Program Manager you will have the opportunity to manage construction projects issued out to construction for Eastern Oregon. Your contributions will have a direct impact on the business by ensuring project timelines are met, ensuring vendors perform quality work, while staying within budget and scope. This role reports directly to the SR MGR Local Network Implementation and is considered an Individual Contributor. The team you will be working with has a diverse set of skills and backgrounds, values solution oriented, diversity of thought, customer obsession, and teamwork with a growth mindset.

Location and Schedule

· This position can report to the office in either Hood River, The Dalles, or Boardman, Oregon.

· Full time salaried position with base hours of M-F 7:30-4:30

· Travel is specifically within Eastern OR, to and from job sites that could be driven to and from within the same day.

The Main Responsibilities

· End to end project management

· Relationship building with Vendors

· Quality audit of work performed by vendors

· Responsible to ensure accurate as-builts and billing

· Responsible for managing budget on projects to include Change in Plan (CIP’s) and validate appropriate funding is approved.

· Field interface with customers or municipalities, partnered with Engineering

· Moderate to Complex work using external vendors: network expansion, fiber builds, relocations, building adds

What We Look For in a Candidate

Required

· Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.

· Fully seasoned with typically 5+ years professional experience.

· Knowledgeable and able to work in appropriate systems and Microsoft Office (Excel, Outlook, Teams, Word, Adobe, PowerPoint, etc)

· Experience reading construction drawings, prints and civil plans

· Knowledgeable about construction methods and procedures (Aerial, Buried, Underground, intra buildings, etc)

Preferred

· Knowledgeable about copper and fiber splicing.

· Knowledgeable about Utilities, ROW and easements

· Fluent on current approved products and technology.

· Telecom knowledge or background

Compensation

Location Based Pay Ranges:

$69,694 - $92,925 in these states: OR

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338703

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We have a Career Opportunity for an Account Director Senior. This person will be responsible for leading sales efforts within the Intelligence Community (IC) and peripheral within the Washington D.C. Metro Area selling complex communication solutions (IP, data, cloud, managed hosting, voice, and cybersecurity).

Customer obsession to understand their needs and strategies, building relationships and long-term partnerships; developing and applying Lumen solutions to those needs and strategies. This position is responsible for positioning Lumen with the customer and positioning Lumen strategic products with the customers.

The Main Responsibilities

This person will Identify and develop new sales opportunities, provides product solutions, ensure customer satisfaction, and maintain positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.
Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

7-10 years’ experience working within the Federal sector, with a minimum 5 years sales/business development experience calling on Federal organizations required
Minimum 10 years of Business to Business/Government technology sales experience in Large, Global/Enterprise Accounts
Knowledge of wireline telecommunications technologies and recurring revenue business models
Ability to provide technical briefings to C-Level
Valid Driver’s License and reliable transportation required
TS/SCI with Poly Clearance (active)
Education Level: Bachelor's Degree
Field of Study: Business, Marketing, Sales or similar

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$136,437.00 - $181,913.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-EL1

Requisition #: 335861

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr. Lead Innovation Technologies (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Sr Lead Innovation Technologies, you will be responsible for targeting ideal Lumen emerging technology profile customers, building deeply strategic relationships from the C-suite of our customers through the cross-functional teams that will execute our beta program. Early success will be based on the number of successful betas we were able to complete and the number of principal customers we secure that become early adopters of our emerging technology.

The Sr Lead Innovation Technologies will focus on world-class targeting to ensure fit across our solution and our customers' outcomes, technical architectures, ability to be an early adopter of our emerging technologies, and their willingness and ability to be a powerful reference and paying customer.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

•   Orchestrate the full lifecycle of customer engagement—from executive ignition through adoption—ensuring alignment across all stakeholders.
•   Design and operationalize a repeatable engagement framework that drives consistency and scalability across beta programs.
•   Conduct deep discovery with beta customers to uncover needs, validate hypotheses, and shape solution direction.
•   Align closely with Solution Architects and other key roles to ensure technical feasibility and delivery readiness.
•   Manage the beta program lifecycle, including onboarding, milestone tracking, feedback loops, and success measurement.
•   Own the deep alignment of resources inside both the customer organization and Lumen, ensuring clarity of roles and accountability.
•   Prove value against the design thinking map co-created with the customer, and drive toward measurable outcomes.
•   Ensure customer success by driving significant adoption of solutions and managing the process through reference ability and value affirmation.
•   Bolster proof and validation efforts by capturing customer outcomes, case studies, and feedback artifacts.
•   Orchestrate for velocity and delight—ensuring a high-touch, white-glove experience throughout the customer journey.

What We Look For in a Candidate

Experience in innovation labs, strategic pursuits, or customer co-creation programs.
Background in enterprise networking, cloud, or cybersecurity.
Five plus years in strategic programs, customer success, product operations, or innovation consulting.
Proven experience managing beta programs or early-stage product rollouts.
Strong facilitation and stakeholder management skills across technical and executive audiences.
Familiarity with design thinking, agile delivery, and hypothesis-driven development.
Excellent communication, storytelling, and documentation skills.
BA Degree in a related field or equivalent years of experience

Compensation

Location Based Pay Ranges

$114,082 - $152,109 in this state: WA

Learn more about Lumen's:

#LI-KS1 #BDS

Requisition #: 339115

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Lead Software Engineer – Service Assurance plays a critical role in designing, developing, and maintaining robust software solutions that enhance network reliability, incident management, and service assurance automation in telecom operations. This position involves leading technical development efforts, optimizing service assurance platforms, and driving innovative solutions to improve operational efficiency.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Software Development & Architecture: Design, develop, and enhance service assurance software solutions, ensuring scalability, performance, and resilience.
Automation & AI Integration: Implement AI/ML-driven automation strategies to optimize fault detection, incident management, and predictive analytics.
System & Network Monitoring Enhancements: Develop solutions that improve network reliability, real-time monitoring, and performance optimization.
Collaboration & Technical Leadership: Work closely with cross-functional teams, including operations, engineering, and business stakeholders, to align software solutions with strategic goals.
Code Quality & Best Practices: Establish coding standards, conduct code reviews, and ensure adherence to software development best practices.
Cloud & API Development: Build scalable applications using cloud technologies and API-driven architectures for seamless integration.
Security & Compliance: Ensure all software solutions align with cybersecurity best practices, regulatory requirements, and industry standards.
Mentorship & Knowledge Sharing: Guide junior engineers, fostering a culture of innovation and continuous learning.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
6+ years of experience in software engineering, with at least 3 years in telecom or service assurance.
Strong programming skills in Java. Go and Python would be a plus
Expertise in cloud-based architectures, APIs, building and managing containerizes services and microservices.
Experience with automation, AI/ML, and predictive analytics in service assurance.
Excellent problem-solving, communication, and leadership skills.
Experience in using and managing an enterprise CICD workflow including Github, linting tools and Jenkins

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-VK1

Learn more about Lumen's:

Requisition #: 338867

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIR SR-SPECIALIZED SALES-PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As Sr. Account Director, you will be joining the Federal Civilian Specialized Sales team, focusing on IT Solutions. This role will be instrumental in continuing to grow the Lumen brand both as a MSP and MSSP. You possess a hunter and curious mentality and have a proven track record of outcome-based selling including cultivating relationhips and penetrating into dim/dark accounts. You are customer-obsessed and have the ability to become a trusted advisor to deliver business value and outcomes to key stakeholders and end-users. Our team is looking for individuals who embody our values of trust, teamwork, collaboration, respectfulness, and integrity.

The Main Responsibilities

Exceed measurable sales objectives and extend the Lumen brand as a MSP/MSSP on aligned Civilian accounts.
Utilize outcome-based and consultative approaches with key customer stakeholders to address their complex business needs/challenges and legacy IT systems as well as support them on their modernization goals.
Meet with key decision makers and C-leveals to present Lumen's value proposition.
Collaborate with Lumen's systems engineers and architects to design and position compelling, innovative solutions.
Build and execute against strategic and tactical account plans that produce results, while developing enduring customer connections.

What We Look For in a Candidate

10+ years of technology sales experience in Federal (Civilian or DOD) or working with government customers.
Demonstrable experience in identifying and creating opportunities to help customers modernize and transform their business.
Experience evaluating RFx's through Govwin and government websites for potential opportunities.
Developing and executing account and pursuit plans with BD, Capture, Proposal, Offer Management and other internal stakeholders.
Solid experience with Salesforce and excellent funnel, organzational and time management skills.
Excellent people skills, history of strong performance, grit, take ownership mentality, customer-obessed, and ability to build relationships at all levels, internally and externally.
Previous selling experience and technical acumen in one or more of the following areas: Networking, Managed Services and Professional Services, Cybersecurity, Cloud Computing and AI.
Creative. Problem-solver. Persistent and agile with roll-up your sleeves, "let's get it done" attitude.

Compensation

Location Based Pay Ranges:

$132,300 - $176,400 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$138,915 - $185,220 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$145,530 - $194,040 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-DN1

Requisition #: 339149

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Architect (DWDM) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As an Innovation Lead, the Principal Architect will spearhead the development of new optical products for Lumen, driving forward cutting-edge solutions that enhance the company's technological capabilities. This role involves effectively communicating both technical and financial benefits to peers and C-level teams, ensuring that all stakeholders are aligned with the strategic vision. Additionally, the Principal Architect will act as an industry leader, guiding optical vendors towards creating products and services that will benefit Lumen over the next 1-3 years, thereby positioning the company at the forefront of innovation and excellence.

The Main Responsibilities

Optical Strategist: Design next-generation Optical Transport networks
Visionary: Envision future optical network over a 1-3 year horizon and turn them into reality
Standard Bodies Participation: Engage in standard bodies such as an MSA, IEEE, OIF, Open ROADM, etc., to drive Lumen’s initiatives
RFP Leadership: Lead complex Request for Proposal (RFP) for new optical technical initiatives
Business Case Development: Develop business cases to support architectural designs and decisions
Data Mining and Trending Analytics: Utilize strong data mining skills to extract network data and present current and trending demands
Cost Model Derivation: Derive marginal and long-run average cost models to support corporate financial models and capital planning
Automation Vision: Create an automation vision for the Optical Product line
Architectural Recommendations: Recommend architectural ecosystems to support Optical products 9.
Original Mindset: Think, how can we do this?

What We Look For in a Candidate

Bachelor’s degree in electrical, optical, or Telecommunication engineering, or 10+ years of equivalent experience and training.
Master of Business Administration, or 10+ Years of equivalent experience in financial modeling
Strong analytical approach to solving problems
Willing to tackle ordinary problems and propose extraordinary results
Experience communicating technical solutions from C-Level to entry level employees
Has been the technical subject matter expert that has successfully led a new Product introduction into the production network
Strong data extraction and analytic skills using tools like SQL and PowerBI

Preferred Qualifications:

Knowledge in the following areas: TDM, Synchronization, Quantum Encryption
Participation in at least one standard body

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338903

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Partner in a team environment and be able to independently design, develop, code, test and debug new software or significant enhancements to existing software of moderate complexity. Develop solutions across many disciplines and be responsible for explaining solutions and procedures. Apply principles, theories and concepts and use methodologies, tools, documentation processes and test procedures to complete projects related to moderately complex software.

Location

This is a work from home position within the US.

The Main Responsibilities

Implements computer programs for the purpose of enhancing and updating the computer system
Tasks may include designing and coding programs and testing and documenting changes and enhancements
Write testable and scalable code for programs
Analyzes programming requests for the purpose of assisting integration with current applications
Tasks may include project implementation, researching and evaluating problems, and recommending and implementing decisions
Conducts training for the purpose of providing technical expertise to end users
Tasks may include training for System Operator/Programmer, providing user activity education, and one-on-one support
Estimates timeline for assigned projects and ensures that work is completed with the estimate given

What We Look For in a Candidate

6+ years of experience with a Bachelor's Degree
4+ years of experience with a Master's Degree
Proficient in Java, RestAPI, API management, MySQL, Python, GIT Hub, Jenkins, Kubernetes, and working within hosted environments (AWS, Azure, Google)
Optical DWDM Transport experience

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338502

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This person will be responsible for leading sales efforts within the Intelligence Community (IC) and peripheral within the Washington D.C. Metro Area selling complex communication solutions (IP, data, cloud, managed hosting, voice, and cybersecurity).

The Main Responsibilities

Responsible for developing sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Minimum 5 years of Business to Business/Government technology sales experience in Large, Global/Enterprise Accounts.
Minimum 5 years in Telecommunications B2B sales.
Excellent communication skills.
Ability to provide technical briefings to C-Level.
Valid Driver’s License and reliable transportation required.
TS/SCI with Poly Clearance (active).
Education Level: Bachelor's Degree.
Field of Study: Business, Marketing, Technical Sales or similar.

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: NY.

Learn more about Lumen's:

#LI-EL1

Requisition #: 336498

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

ACCOUNT DIR SR-SPECIALIZED SALES-PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Exceed measurable sales objectives and extend the Lumen brand as a MSP/MSSP on aligned Civilian accounts.
Utilize outcome-based and consultative approaches with key customer stakeholders to address their complex business needs/challenges and legacy IT systems as well as support them on their modernization goals.
Meet with key decision makers and C-leveals to present Lumen's value proposition.
Collaborate with Lumen's systems engineers and architects to design and position compelling, innovative solutions.
Build and execute against strategic and tactical account plans that produce results, while developing enduring customer connections.

What We Look For in a Candidate

10+ years of technology sales experience in Federal (Civilian or DOD) or working with government customers.
Demonstrable experience in identifying and creating opportunities to help customers modernize and transform their business.
Experience evaluating RFx's through Govwin and government websites for potential opportunities.
Developing and executing account and pursuit plans with BD, Capture, Proposal, Offer Management and other internal stakeholders.
Solid experience with Salesforce and excellent funnel, organizational and time management skills.
Excellent people skills, history of strong performance, grit, take ownership mentality, customer-obsessed, and ability to build relationships at all levels, internally and externally.
Previous selling experience and technical acumen in one or more of the following areas: Networking, Managed Services and Professional Services, Cybersecurity, Cloud Computing and AI.
Creative. Problem-solver. Persistent and agile with roll-up your sleeves, "let's get it done" attitude.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 338996

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Cloud Security Solutions Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Lead Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintaining robust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertise will play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and services hosted on cloud platforms. You will collaborate with cross-functional teams to design and implement security solutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloud environments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phases of the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture of cloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevant regulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

Proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-KG1

Learn more about Lumen's:

Requisition #: 338861

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - RE Expansion (WORKS FROM HOME, MA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, and grow a specific territory.

Work Location

Fully Remote.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: VT.
$67,725 - $90,300 in these states: NH and RI.
$70,949 - $94,595 in these states: CT, MA, and NY.

Learn more about Lumen's:

#LI-LO1

Requisition #: 338773

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Innovation Service Design (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Lead Innovation Service Design, you will own the beta customer experience from end to end—translating real-world interactions into actionable design thinking outputs. You’ll validate assumptions, drive the project plan, and deliver measurable milestones that bolster proof and validation. This role is ideal for a systems thinker who thrives in ambiguity and is passionate about orchestrating for velocity and delight through a white-glove experience.

Location

This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.

The Main Responsibilities

•   Own the beta customer journey from onboarding through feedback loops, ensuring a seamless and insightful experience.
•   Validate assumptions through structured experimentation and customer engagement.
•   Drive the project plan, aligning cross-functional teams to deliver and measure key milestones.
•   Facilitate design thinking workshops to extract insights, map service blueprints, and co-create future-state experiences.
•   Translate customer feedback and usage patterns into service design artifacts (journey maps, personas, service blueprints).
•   Bolster proof and validation efforts by aligning service design with technical feasibility and business goals.
•   Orchestrate internal and external stakeholders to accelerate delivery while maintaining a white-glove, high-touch experience.

What We Look For in a Candidate

•   5+ years in service design, UX strategy, or customer experience roles.
•   Strong portfolio of service design work, including journey mapping and stakeholder facilitation.
•   Experience working with beta or early-access programs.
•   Familiarity with agile development, product incubation, and enterprise technology environments.
•   Excellent communication and storytelling skills.

Preferred
• Background in enterprise networking, cloud, or cybersecurity.
• Experience in innovation labs or co-creation programs.

Compensation

Location Based Pay Ranges

$91,266 - $121,688 in this state: WA

Learn more about Lumen's:

#LIKS1

#BDS

Requisition #: 339108

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Product Manager - Threat Intelligence Security Services (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a Principal Product Manager to lead the strategy, development, and go-to-market execution of new product and service offerings that monetize Black Lotus Labs’ threat intelligence capabilities. This role is ideal for a visionary product leader with deep expertise in network security, threat intelligence, and AI-based security solutions, particularly in areas like autonomous agents, AI-powered analytics, and AI Security.

You will define and execute a product strategy that converts Lumen’s unique global threat insights into revenue-generating solutions that help protect enterprises and governments from evolving cyber threats.

Location

This is a work from home position anywhere within the US.

The Main Responsibilities

Own and drive the product strategy and roadmap to monetize Lumen’s Black Lotus Labs threat intelligence, with focus on scalable, customer-centric offerings.
Collaborate with engineering, threat research, and data science teams to build AI-powered security products, including agent-based automation and GenAI defenses.
Define and prioritize features and use cases for threat intelligence APIs, feeds, dashboards, integrations with security platforms (e.g., firewalls, SIEMs, SOAR).
Lead customer discovery and validation to align product development with market needs.
Partner with business development and sales to define monetization models, pricing, and go-to-market strategies.
Develop and present compelling business cases and strategic recommendations to senior leadership.
Track product performance, adoption, and customer satisfaction; iterate rapidly based on feedback and analytics.

What We Look For in a Candidate

7+ years of product management experience with demonstrated success delivering network security or threat intelligence products.
Proven expertise in threat detection, threat intelligence, or SOC-related technologies, ideally with exposure to threat actor tracking,
IOCs, and MITRE ATT&CK.
Hands-on 7experience building or productizing AI-based security solutions, including autonomous agents, machine learning pipelines, or GenAI-powered analytics.
Strong understanding of security infrastructure such as firewalls, IDS/IPS, SIEMs, and endpoint protection.
Deep customer empathy, particularly with security operations, analyst, and CISOs.
Comfortable working in a matrixed organization, aligning cross-functional stakeholders from engineering, marketing, sales, and research.
Excellent problem-solving, communication, and storytelling skills; able to distill complex ideas into actionable plans.

Bachelor's degree in Computer Science, Engineering, or related field; advanced degree a plus.
Travel: Ability to travel as needed (Approx. 10%)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338893

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead User Interface Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IT Senior Lead Software Engineer – Service Assurance is responsible for designing, developing, and maintaining user interfaces for software solutions that ensure high network reliability, performance monitoring, and automation in telecom operations. This role involves leading software development initiatives, collaborating with cross-functional teams, and implementing innovative technologies to optimize service assurance processes. We’re seeking a highly skilled and experienced Lead Software Engineer to architect, implement, and manage scalable solutions across our enterprise. This role will lead a team of engineers and design and develop user interfaces for the service assurance suite of software. Candidates should have demonstratable experience creating intuitive user interface using modern frameworks.

Location

This is a work from home position within the US.

The Main Responsibilities

Design Intuitive Secure Modern UIs: Work collaboratively with internal clients to design, prototype and build secure modern user interfaces for new and existing service assurance systems.
Software Development Leadership: Drive the architecture, design, and implementation of software solutions for service assurance, ensuring scalability, security, and performance.
Automation & AI Integration: Develop and implement automated solutions using AI/ML to enhance proactive network monitoring and incident resolution.
System Optimization: Improve fault detection, incident management, and predictive analytics capabilities within service assurance platforms.
Technical Strategy: Define best practices for software engineering, code quality, and system reliability within the department.
Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic objectives.
Data-Driven Enhancements: Leverage big data analytics, telemetry, and monitoring tools to optimize network performance.
Security & Compliance: Ensure software solutions adhere to industry standards, cybersecurity best practices, and regulatory requirements.
Mentorship & Leadership: Provide technical guidance to junior engineers, fostering innovation and continuous improvement.
Design and implement secure, scalable, and highly available cloud infrastructure.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
Experience with modern web UI design technologies (such as HTML5, CSS3, JavaScript frameworks like React, Angular, or Vue.js).
Proficiency in UI/UX design principles, user research, wireframing, prototyping, and usability testing.
8+ years of experience in software development, with at least 5 years in telecom or service assurance.
Expertise in programming languages such as Java, C++
Strong understanding of cloud technologies, APIs, and microservices architecture.
Expertise in at least one or two major cloud platform (AWS, Azure, or GCP). GCP and AWS experience preferred.
Proficiency in scripting languages (Python, Bash, PowerShell).
Strong understanding of networking, security, and containerization (Docker, Kubernetes).
Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Professional Cloud Architect are a plus.
Experience with AI, ML, automation, and predictive analytics for network optimization.
Excellent problem-solving, communication, and leadership skills.

Compensation

Location Based Pay Ranges:

#LI
-MG1

Learn more about Lumen's:

Requisition #: 338871

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II - RE Expansion (WORKS FROM HOME, MA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: ME and VT.
$67,725 - $90,300 in these states: NH and RI.
$70,949 - $94,595 in these states: CT and MA.

Learn more about Lumen's:

#LI-MK1

Requisition #: 338682

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead User Interface Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a work from home position within the US.

The Main Responsibilities

Design Intuitive Secure Modern UIs: Work collaboratively with internal clients to design, prototype and build secure modern user interfaces for new and existing service assurance systems.
Software Development Leadership: Drive the architecture, design, and implementation of software solutions for service assurance, ensuring scalability, security, and performance.
Automation & AI Integration: Develop and implement automated solutions using AI/ML to enhance proactive network monitoring and incident resolution.
System Optimization: Improve fault detection, incident management, and predictive analytics capabilities within service assurance platforms.
Technical Strategy: Define best practices for software engineering, code quality, and system reliability within the department.
Collaboration & Stakeholder Engagement: Work closely with operations, business teams, and engineering to align software solutions with strategic objectives.
Data-Driven Enhancements: Leverage big data analytics, telemetry, and monitoring tools to optimize network performance.
Security & Compliance: Ensure software solutions adhere to industry standards, cybersecurity best practices, and regulatory requirements.
Mentorship & Leadership: Provide technical guidance to junior engineers, fostering innovation and continuous improvement.
Design and implement secure, scalable, and highly available cloud infrastructure.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
Experience with modern web UI design technologies (such as HTML5, CSS3, JavaScript frameworks like React, Angular, or Vue.js).
Proficiency in UI/UX design principles, user research, wireframing, prototyping, and usability testing.
8+ years of experience in software development, with at least 5 years in telecom or service assurance.
Expertise in programming languages such as Java, C++
Strong understanding of cloud technologies, APIs, and microservices architecture.
Expertise in at least one or two major cloud platform (AWS, Azure, or GCP). GCP and AWS experience preferred.
Proficiency in scripting languages (Python, Bash, PowerShell).
Strong understanding of networking, security, and containerization (Docker, Kubernetes).
Certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Professional Cloud Architect are a plus.
Experience with AI, ML, automation, and predictive analytics for network optimization.
Excellent problem-solving, communication, and leadership skills.

Compensation

Location Based Pay Ranges:

#LI
-MG1

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338870

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

IT Operations Technical Support I (English & Spanish) (HOME, PL)

About Lumen

The Role

As Operations Technical Support I you will act as the face of the Service Desk and Lumen by having direct contact and interaction with our customers primarily via email and phone. Our Service Desks in Poznan are the single point of contact 24x7 365 days a year to our customers.

Our knowledge bases as well as procedures and processes are helping you to ask the right questions and find help to troubleshoot the issue. If you open the case, you keep ownership of it till its closed but no worries, it’s a team effort, a lot of situations require interactions with your direct team members here in Poznan or with our extended global support operations to find a solution.

The Main Responsibilities

First point of contact for our clients, via multiple communications methods, per established customer service and quality guidelines
Troubleshoot / fix issues on first contact if possible.
Troubleshoot, collection information and escalate to Tier 2 &3 support if not able to fix the issue right away.
Provide and obtain timely updates to/from relevant parties (internal and external), ensure all issues are chased throughout the incident life cycle, manage the resolution of issues and keep clients informed unless otherwise specified by specific client.
Keep ownership of tickets till resolution.
Follow Outage procedures and Support processes as required and keep Customers and Management up to date at all times
Challenges the status quo and seek constant service improvements.
Using all available resources (including but not limited to: training, knowledgebase, intuition, and escalation resources), resolve or escalate customer incidents per established guidelines, processes, and service level agreements. i.e. Provide quality solutions in a timely manner.
Ensure ticket documentation is accurate and thorough.
Identify recurring incidents and trends and escalate appropriately.

What We Look For in a Candidate

Excellent verbal, written and analytical skills in English and Spanish

Desire to WOW the customer

Knowledge or understanding of IT infrastructure

What to Expect Next

Requisition #: 338832

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Sr Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an exceptionally talented and experienced Senior Lead Software Developer to join our growing team. In this pivotal role, you will be instrumental in designing, developing, and deploying highly scalable and resilient software solutions within our cloud-native environment. Your deep expertise in Python will be critical in building robust backend systems, APIs, and microservices that power our core products.

Beyond your technical contributions, a significant aspect of this role involves mentoring and guiding a team of talented engineers. You will foster a collaborative environment, promote best practices, and contribute to the professional growth of your colleagues.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident / Green Card for consideration for this position.

The Main Responsibilities

Lead the design, development, and implementation of complex software systems using Python, ensuring high performance, scalability, and reliability in a cloud environment.
Architect and build robust APIs, microservices, and data pipelines to support various applications and services.
Collaborate closely with business partners, architects, and other engineering teams to define technical requirements and deliver innovative solutions.
Drive technical excellence, promoting clean code, test-driven development, and continuous integration/continuous deployment (CI/CD) practices.
Mentor and provide technical guidance to junior and mid-level engineers, fostering their growth and development.
Conduct code reviews, provide constructive feedback, and ensure adherence to coding standards and architectural principles.
Identify and implement opportunities for performance optimization, cost efficiency, and operational excellence within cloud infrastructure.
Stay abreast of emerging technologies and industry trends, particularly in cloud computing, Python, DevOps, and AI, and advocate for their adoption where appropriate.
Troubleshoot and resolve complex technical issues, ensuring the stability and availability of our production systems.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
10+ years of professional software development experience, with at least 3 years in a lead or senior lead capacity at a large technology company.
Deep expertise in Python is mandatory, with a proven track record of building and deploying production-grade applications.
Extensive experience with cloud platforms (AWS, Azure, or GCP) is required, including a strong understanding of cloud services such as serverless computing (Lambda/Functions/Cloud Functions), containerization (Docker, Kubernetes), databases (relational and NoSQL), and messaging queues.
Demonstrated experience mentoring and leading software engineers, fostering a collaborative and high-performing team environment.
Strong understanding of software engineering best practices, including design patterns, data structures, algorithms, and secure coding principles.
Excellent problem-solving skills, with the ability to analyze complex technical challenges and propose effective solutions.
Strong communication and interpersonal skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.

Preferred Qualifications:

Hands-on experience with DevOps practices and tools (e.g., CI/CD pipelines, infrastructure as code with Terraform/CloudFormation, monitoring, logging, and alerting).
Experience with Artificial Intelligence (AI) and Machine Learning (ML) concepts and frameworks (e.g., TensorFlow, PyTorch, scikit-learn), particularly in deploying and managing AI/ML models in a production cloud environment.
Experience with distributed systems and microservices architectures.
Familiarity with agile development methodologies.

Compensation

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial well-being. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-PS1

Requisition #: 339174

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR ENGINEER -PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

The Main Responsibilities

Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation, and approvals of tools and technologies to improve efficiencies, reduce costs and increase customer satisfaction.
Create and maintain reports for patch compliance and system audit data.
Participate in ongoing operational projects.
Provide recommendations for system automation.
Troubleshoot hardware and software issues as they arise. Document issues and associated resolutions to problems.
Participate in OS patch management and coordination.
Develop and test Windows security patch packages.
Troubleshoot Windows OS and Microsoft application security patch installations.
Ongoing maintenance & administration of assigned systems.
Adherence to policies, processes, and procedures within your areas of responsibility.
Assistance with the execution of projects related to areas of responsibility.
Evaluate, build, integrate, test and prepare systems for operational use and patches for rapid remediation and deployment.

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include computer network operations, network access and protection techniques and technologies, software coding, encryption, and cross-domain solutions
Knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
Available 24/7 for Network Outages and Maintenance window work.
Must be willing to work rotating, on-call, and or work after hours as needed.
Candidate must be a US Citizen with an active DoD TOP SECRET/SCI Level clearance

Preferred Qualifications:

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science and experience, or a strong interest in, the cybersecurity field.
5+ years of experience in Information Security, Information Assurance (IA), or Cyber Security programs.
5+ years of experience with system security concepts, system security assessments, threat and vulnerability management, penetration testing, vulnerability assessments, vulnerability mitigation, and/or implementing and managing penetration testing tools.
5+ years of experience in reporting status and recommendations for improvements to either federal government or commercial leadership. Develop and implement patch management methodologies using various automation toolsets
Demonstrated ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, define requirements, present options/recommend solutions, follow-up, and customer focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 339165

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN II - PUB SEC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician (Network Operation Center Environment) will work in a challenging, hands on environment supporting the Department of Homeland Security (DHS), and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

The Main Responsibilities

Responsible for fiber maintenance including installation, splicing, and testing of all fiber optic cable within multiple program networks.
Hands on technical support of routers, switches, servers, and firewalls in a Data Center and office environment.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Develop and follow a MOP and anticipate problems, and proactively take corrective action.
Trouble ticket generation and response; customer interface and escalations.
Monitoring, configuring, troubleshooting Tier 12 events in switches, routers, and firewalls.
Respond to customer inquiries in a timely and professional manner.

What We Look For in a Candidate

Basic Qualifications:

Ability to effectively communicate with peers and customers
Must be willing to work Shift work 24x7 coverage, weekends, holidays and on-call rotation.
Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco Networking Hardware.
Must have experience with application-level firewalls (proxies)
Clearance Active Top Secret (TS) with the ability to obtain a Top-Secret SCI (TSSCI).

Preferred Qualifications:

Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields.
Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP).
Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration.
Familiar with Network Monitoring tools.
Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$56,900 - $76,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$59,850 - $79,800 in these states: CO HI MI MN NC NH NV OR RI
$62,700 - $83,600 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-FP1

Requisition #: 339163

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (TAMPA, FL, US, 33614)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Commercial HVAC Mechanic will be responsible for the maintenance and repair of all HVAC systems and associated equipment within their assigned region. They will bring expertise in HVAC systems including CRAC/CRAH units, dry coolers, condensers, DX Spilt Systems, Fluid Loops, RTU's, Pumps, VFD's, Chillers, Wall hung units, building management systems, as well as other mechanical and electrical platforms.

The ideal candidate will demonstrate a commitment to excellence through Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

Location

This role will be primarily based in Tampa, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335931

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Commercial HVAC Mechanic (MIAMI, FL, US, 33128)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This role will be primarily based in Miami, FL and requires local travel between various sites within the region. Some overnight travel may be involved. On-call requirements will be expected between Monday-Friday, however, this role offers significant flexibility in day-to-day work schedule.

The Main Responsibilities

Install, maintain, monitor, and repair HVAC systems in assigned telecommunication facilities.
Complete preventive maintenance tasks such as coil cleaning, filter and belt changes, lubricating bearings/motors, and operational tests.
Respond to emergency calls to analyze and resolve complex mechanical, electrical, and building-related problems.
Operate building management systems to troubleshoot HVAC systems and maintain energy efficiency.
Interact with internal customers, contractors, suppliers, and engineers to ensure systems run at peak conditions and identify end-of-life equipment.
Participate in commissioning activities and testing procedures for new and modified equipment/systems.
Keep detailed records of assignments, work activities, and equipment maintenance history in the Computerized Maintenance Management System.
Use various tools, including hand and power tools, precision measuring instruments, and refrigerant recovery systems.
Review and analyze mechanical and electrical schematic drawings to determine or evaluate work.

What We Look For in a Candidate

Required:

Minimum of 2-5+ years of experience in HVAC Technician or similar role.
EPA 608 license or universal certification to work with refrigerants/chlorofluorocarbons (CFCs).
Excellent organizational and time management skills, with ability to work autonomously and make informed decisions independently.
Ability to perform strenuous physical activities including but not limited to lifting equipment weighing up to 100 pounds, climbing ladders, entering crawl spaces, and manipulation of hand and/or foot controls.
Must possess a valid driver's license and maintain a clean driving record.
Performance of the position requires working safely and may require working outdoors in all weather conditions, all noise levels, hazardous conditions, and on the full range of outdoor work surfaces.

Preferred:

5+ years of Commercial HVAC experience.
Familiarity with Vertiv and Liebert equipment.
Completion of Technical/Trade School program focused in HVAC/R.

Compensation

Location Based Pay Ranges:
$63,400 - $84,500 in these states: FL

Learn more about Lumen's:

Requisition #: 335930

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN III - FEDERAL (SAN ANTONIO, TX, US, 78216)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician III – Federal has an in-depth technical knowledge of network operations to perform circuit and equipment/network restoration. The technician proactively monitors, responds to and resolves network issues and alarms. In the process of network restoration notifies management and program office with risk potential and an impact assessment.

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess security clearance of TS/SCI Minimum.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges:

$79,613 - $106,150 in these states: TX

Learn more about Lumen's:

What to Expect Next

#LI-EL1

Requisition #: 338358

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Engineer position will require both technical expertise and project management competency. Will be located at a Government location.

The Senior Engineer will lead and participate in multiple team environments and to provide independent efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a highly technical and hands-on position, the Sr Engineer will be responsible for systems in support of Lumen’s Government and commercial managed security services platforms addressing .gov and critical infrastructure protection missions.

Provide on-site support for Government NOC M-F, (0600 -1200)

The Main Responsibilities

Provide necessary coordination, support and technical assistance to the Customer NOC to enable situational awareness of all customer services within Lumen.
The engineer will serve as the interface between Lumen and Government POC regarding planned and unplanned maintenance events, incident response by identifying which Lumen transport circuits are impacted by an event.
Attend daily Government meetings and provide information on maintenance activities and impact on the Government Network
Provide NOC support to apply Lumen transport expertise to ensure trouble ticket accuracy.
Develop strong relationships with colleagues and stakeholders to enhance teamwork, trust and transparency.
Experience in analyzing problems to determine root cause and implementation of corrective actions is required.
Must be able to provide accurate written and verbal communication.
Ability to provide the proactive status of assigned work, ability to estimate the level of effort for future work and accomplish tasks with minimal guidance.
Strong communication and critical thinking skills with the ability to work in collaborative environment.

What We Look For in a Candidate

Education and Experience:

Bachelors degree or equivalent education and experience.

Security Requirements:

Active TS/SCI minimum security clearance required.
Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation)

5+ years of related experience.
Strong Communication skills.
Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint).
PMP Certification is a plus, but not required.
Must have a current valid driver’s license.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$91,266.00 - $121,688.00 in these states: VA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-DN1

Requisition #: 335967

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II - Federal (WORKS FROM HOME, VA, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Come join an exciting, energized and highly successful DoD Sales team. In the last 3 years, this team has achieved over 125%! Established accounts with multiple contract awards that will provide a great jump-off to be successful. The role is focused on the Department of Defense Health and Research Agencies customer module, where Lumen holds several existing contracts and decades-long relationships. US citizenship required as Candidates are subject to a background investigation to obtain a Secrete clearance.

The Main Responsibilities

•   Knowledge of respective Defense Health Agencies and DOD Research/ procurement policies and contract vehicles. 
•   Ability to articulate Telecommunications and Network Solutions competitors, landscape, and industry trends within the Department of Defense. 
•   Demonstrated success winning contracts and business in the Federal marketplace required. 
•   Track record of success developing business within specific DoD branches or FedGov agencies.
•   Familiarity with Department of Defense Agency structures. Existing contacts / relationships a plus.
•   Strategic planning, account management, account planning (including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies) and proven contract negotiation skills required. 
•   Ability to use Microsoft Word to create, edit, and share routine documents; Microsoft Excel spreadsheet package to organize, tabulate, and analyze data; and Microsoft PowerPoint to develop presentations. 
•   Ability to articulate the requirements for technical, contractual, commercial and management responses. 
•   Self-motivated and driven leader with a sense of urgency to stay in front of strategic opportunities. 
•   Ability to travel nationally & internationally to customer facilities and industry events, as required.  
•   Ability to professionally manage and grow a significant (SalesForce) funnel of opportunities.
•   Penetrates target agencies/organizations as assigned and other supporting agencies/organizations to uncover longer term opportunities. Broadens and deepens existing customer relationships to gain strategic positioning, retain existing revenue, and attain additional business.
•   Develops proposals for presentation to customers. Coordinates account resources with representatives from marketing, pre-sales engineering, and product management.

What We Look For in a Candidate

• Experience:  5+ years industry specific sales experience.

· Candidates subject to a background investigation to obtain a Public Trust clearance.

• Knowledge and understanding of the telecom industry's competitive landscape.

• Training and experience in consultative sales techniques required. 

•   Possess exceptional written/verbal communications skills, presentation skills, organizational time management skills, and display a strong customer-facing, sales and marketing, and presentation skills. 
•   Experience with Salesforce.com preferred.
•   Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
•   Requires at least 50% or more of time conducting sales activities outside of the office.
•   Candidate must be a US Citizen with ability to obtain a security clearance.
•   Must have a valid driver’s license have a clean driving record.

Compensation

Location Based Pay Ranges:
$118,251 - $157,658 in these states: DC and VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 338195

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Assistant General Counsel Governance and Securities (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role has a critical function to play in supporting the SVP in managing Lumen’s Governance and Securities. The ideal candidate will be responsible for ensuring regulatory compliance and driving strong internal partnerships and effectiveness with Board and Committee members. This role involves overseeing corporate policy, monitoring business practices, and ensuring compliance with internal and external regulations. The ideal candidate will have a strong knowledge base of corporate governance, strong analytical skills, and a sharp eye for detail.

Location

This role has been designated as fully remote, US.

The Main Responsibilities

Regulatory Compliance and Governance:

Prepare and review SEC filings, including proxy statements, Section 16 filings, and periodic and current reports and assist with Annual Shareholder Meeting.
Maintain policies and procedures relating to securities law compliance and disclosure matters.
Advise and assist Lumen’s board and its committees, including preparing and reviewing materials for meetings and taking minutes of meetings.
Management of Lumen’s corporate governance policies and support of Lumen’s corporate secretarial function.
Oversee the operation of, improvements to, and compliance with Lumen’s insider trading program.

Communication and Public Relations:

Review and advise on external public-facing communications, policies and reports, including earnings releases, press releases, investor/analyst presentations and shareholder engagement.

Transactional Support:

Provide support for corporate and capital markets transactions, as needed.
Coordinating work and advising with outside counsel and internal clients while effectively managing outside counsel work product and costs.

What We Look For in a Candidate

J.D. from an accredited law school with strong academic credentials.
Licensed to practice law in the state where the attorney is officed.
12+ years of relevant legal experience, with both law firm and public company experience.
Significant public company experience and in-depth knowledge of public company financial reporting rules and regulations.
Prior practice and experience preparing securities filings, advising on corporate governance matters and overseeing compliance with SEC rules, stock exchange requirements and Section 16 matters.
Experience supporting a public company board of directors, including board portal fluency.
Solid business judgment with a capacity to make decisions and give advice, which demonstrates an understanding of overall business objectives and the related risks/rewards.
Ability to work autonomously.
Strong organizational skills, attention to detail, flexibility, and ability to thrive in a fast-paced environment.
Proactive personality, eager to learn and grow.
Ability to communicate effectively with a non-legal audience.
Versatile and results-oriented team player.

Compensation

Location Based Pay Ranges:

$171,447 - $228,596 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$180,020 - $240,026 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$188,592 - $251,456 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-MB1

Requisition #: 338820

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Project Coordinator - ECO Academy (FORT MYERS, FL, US, 33916)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking early-career or second-career self-starters who are self-motivated individuals interested in project management. In this unique Project Coordinator position, you will participate in our Engineering Construction & Operations (ECO) Academy which is a robust training program to jump-start and enable your success in this role. You will learn to manage projects utilizing our technology, networks, products, processes, and customer service best practices.

Location and Schedule

This is a full-time, onsite position located at: 

2820 Cargo St, Building B, Fort Myers, FL 33916

Start Date: Monday, Sept 15, 2025

The Main Responsibilities

Assign and track complex projects and processes within budgetary and scheduling guidelines.
Travel between construction sites, working in outdoor environments, and conduct pre-construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post-construction audits.
Open telecom field equipment to validate proper installation.
Attend multiple weekly project update calls and handle construction-related customer concerns for multiple projects.
Work with Lumen engineering team for design reviews/issues and learn and use both design construction prints and civil permits.
Manage post-construction billing and multiple projects simultaneously.
Analyze and update work plans and schedules, develop methodologies, procedures, and systems to produce project tracking and reporting, and coordinate the creation of work schedules.
Maintain active communication with internal and external stakeholders, track project issues and risks, and document progress to prepare status reports.

What We Look For in a Candidate

Required Qualifications:

High School Diploma
Knowledgeable and able to work in appropriate systems and Microsoft Office.
Excellent verbal and written communication skills.
Strong analytic, leadership and presentation skills
Ability to work well independently or within a group.
Willingness to travel to different locations as needed.
Comfortable working in an outside environment.

Preferred Qualifications:

Associate or bachelor’s degree
2-3 years related experience in telecommunications, engineering, or network planning.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$48,700 - $65,000 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-KH1

Requisition #: 338472

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Architect for Lumen’s Network as a Service implementation for infrastructure data is responsible for developing strategic goals and tactical solutions for network data related initiatives that will include digital twin, database design, device modeling, and service modeling.

This role involves collaborating with network operations, architects, and engineers, as well as software development and business stakeholders to create a comprehensive vision, standards for data management related to network infrastructure physical and logical properties, as well as data modeling and schema definitions for network devices and their data. Key responsibilities include creating methods to track network data quality, addressing network data integration or syncing issues, developing policies for network data governance, security, and compliance, as well as database design for storage of vast amounts of device configuration and state data.

Additionally, the Principal Architect is tasked with implementing tools and systems to support network data technology goals and ensuring that solutions adhere to data standards. This includes managing network data sources, movement, interfaces, and analytics to guarantee data quality, as well as documenting the network data architecture to maintain a current and accurate view of the network data landscape.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Select and implement the appropriate tools, software, applications, and systems to support network data technology goals.
Oversee the mapping of network data sources, data movement, interfaces, and analytics, with the goal of ensuring data quality.
Work with project leads, consultants, and business unit leaders for all projects involving network data and analytics.
Create and maintain network data model and metadata policies and procedures for functional design.
Ensures solution designs address the network data standards and principles both from a functional and technical requirement perspective.
Address data-related problems regarding systems integration, compatibility, and multiple-platform integration.
Breaks down complex projects into simple systems that can be effectively built and maintained by less experienced engineers and architects.
Develop and implement key components as needed to create testing criteria to guarantee the fidelity and performance of network data architecture.
Document the project and programs for network data architecture and environment to maintain a current and accurate view of the larger network data picture, an environment that supports a single version of the truth and is scalable to support future analytical needs.
Identify and develop opportunities for network data reuse, migration, or retirement and platform upgrades.
Defines the standards to use for network data modeling and management of network data models ensures that network data models produced adhere to these standards.
Ensures that all documented artifacts and templates are captured in the appropriate document repository.
Partners directly with IT development teams and technical architects in the physical implementation of the logical network data models
Partners directly with data governance group, technical architects, and IT leads in the selection of metadata tools.

What We Look For in a Candidate

Bachelor’s degree in computer science, engineering, or related field with 15+ years of relevant experience or
Master’s degree in computer science, engineering, or related field with 12+ years of relevant experience.
Experience with OpenConfig or similarly related technologies for network data modeling
Experience with network tools and interacting with network devices with technologies such as Ansible, Python, gNMI/gRPC
Experience building network data models and/or network digital twins
Experience performance tuning large datasets based on distributed data
Experience building large data pipelines and/or web services
Experience in building integration with upstream and downstream systems with REST APIs
Experience in twinning and caching technologies and their implementations
Excellent problem solving, critical thinking, and communication skills
Experience with network specific data and data sets is preferred

Compensation

#LI-VK1
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 339087

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Logistics Mgmt Specialist-Public Sector (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Sr. Logistics Management Specialist-Public Sector, you will perform fulfillment activities associated with picking, packing, and shipping daily. Manage all equipment and supplies inventory as needed for item and order packing. Perform all transactions in the warehouse management system. Aptitude to master and perform all functional and systems tasks related to receipts, returns, repair, outbound, and cycle counts, and be well-versed in end-to-end warehouse operations. Skill to train employees and new hires on systems and processes when required and operate as an informal lead on the warehouse floor, directing efficient material flow. Ability to operate as the backup to the warehouse manager when absent. Maintain established productivity standards utilizing metrics to monitor progress in all assigned duties. This role will support several legacy government contracts within the federal space, to include future government contracts. The role will play a vital part of contract and mission success and have direct impact on customer operations.

The Main Responsibilities

Load and unload materials as required, confirming shipments against load Bill of Lading. Open crates, boxes, cartons, and other containers and validate part numbers, quantities, and serial numbers against material pack list. Perform material receipt transactions in SAP system to close open receipt line and show material received in the warehouse. Store received material in storage location and complete SAP system transaction confirming material is stored in an assigned storage location. Identify exceptions such as shipping errors from vendors, and initiate exception process.
Pick orders from daily requisitions and complete SAP system transactions confirming parts, quantities, and serial numbers being removed from on-hand inventory. Verify, pack, and create associated shipment documents and ship orders utilizing UPS WorldShip for parcel shipments or freight carriers LTL shipments. This requires continuously monitoring the queue in the system and occasionally working exceptions through the process.
Perform daily cycle counts and inventory reconciliations matching physical inventory counts to SAP on-hand balances. Review and investigate system variances via SAP transactional history research and make appropriate system corrections/updates to sync SAP inventory balances. Restock/replenish inventory stocking and forward picking locations including warehouse restack and product relocations. Perform all inventory bin transfers and transactional updates in SAP system to complete material movement to final location.
Receive RMA, de-install, and field returns. Validate part, quantity, and serial number against return paperwork and process receipt transaction in the Equipment Return Tool and SAP systems using the determination from the tool to properly receive into Stock, Spares, Excess, or Recycle. Determine and diagnose item or serial number issues and errors impacting system receipt and processing and use notification tool to record and communicate existing issues. Review SAP item transactional history to apply corrective actions or request additional assistance.
Identify and work through exceptions, including system issues, data inconsistencies, and other issues that may come up. This requires interacting with others in the team and with other departments as appropriate.
Train new employees, help other associates troubleshoot issues—whether system or process-related.
Perform periodic on-call after-hours shipment requests. Required to lookup requested items in SAP systems and perform necessary system/order transactions to correctly remove items for shipment. Perform customer service activities including written and verbal communication to resolve customer issues and requests such as order disposition, expedited shipping, freight/parcel issues.
Analyze and coordinate the logistical warehouse functions of the organization, including purchasing, shipping, receiving, inventory, and storage.
Manage the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal.
Oversee and manage logistics, warehouse, transportation, and customer services.
Strategically plan and manage logistics, warehouse, transportation, and customer services.
Direct, optimize, and coordinate the full order cycle.
Liaise and negotiate with suppliers, manufacturers, retailers, and consumers.
Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency.
Resolve any arising problems or complaints.
Supervise, coach, and train warehouse workforce.
Comply with laws, regulations, and ISO requirements.
Prepare and manage the logistics warehouse packing materials budget.
Implement warehouse health and safety procedures.

What We Look For in a Candidate

Requirement’s:

Must be willing and able to receive and maintain a Department of Defense Government Security Clearance.
High School Diploma/Technical Training
3+ years warehouse experience is required, including operating directly in warehouse management systems
Able to operate a forklift, load and unload materials, and have the ability to lift up to 50 lbs.
Motivated self-starter able to lead, work individually or within a team setting, and have the ability to monitor, direct, and work from logical inventory work queues.
Ability to learn systems and processes quickly, and to communicate effectively to address issues
Adept at identifying items by mfg. part number and serial number when applicable.
Strong analytical, conceptual, and problem-solving skills and very good oral and written communication skills.
Flexible in job tasks, and have the ability to perform on-call and call-out duties 24 X 7 on a rotational basis
Proficient in computer systems knowledge and skills, as well as experience with Outlook, Excel, and Word applications
Experienced in warehouse fundamentals including knowledge of best practices, and procedures of material receipt, order fulfillment, RMA returns, and inventory management
Team player with the ability to collaborate effectively with colleagues and other departments
Expert communicator with strong verbal and written communication skills

Preferred

Experienced working in large volume distribution centers
Experienced with SAP and SAP WM systems
Experience and knowledgeable handling telecommunications materials and equipment

Compensation

Location Based Pay Ranges

$51,563 - $68,750 in these states: VA

Learn more about Lumen's:

#LI-DN1

Requisition #: 338657

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CYBER THREAT SECURITY ANALYST (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Cyber Threat Security Analyst role will focus on security event and incident monitoring, threat hunting, and deep analysis of threat information within SIEM environments, various log sources, and within security control technologies directly. The Security Analyst will work directly with customers to determine and communicate relevant risk and potential impact, as well as make recommendations for risk mitigation. This role will also provide direction for SIEM rule changes, customer escalations and inquiries, and help develop improved threat analysis process and procedures.

The Main Responsibilities

Perform security incident and event monitoring support, including deep dive data analysis and response
Develop and manage customer security event analysis notifications with thoughtful analysis details, evidence, conclusions, and recommendations
Respond and manage customer issues and questions regarding security events, including evidence supporting risk identification and recommended risk mitigation, via trouble ticket, email, and phone
Review threat detection rules and correlations, and make recommendations for improved fidelity

What We Look For in a Candidate

Qualifications & Skills:

Required

Requires Bachelor’s degree in related field or equivalent combination of education and experience.
Possess strong customer service skills
Communicate effectively with managers, customers and vendors
Maintain solid working relationships, including collaborative technical activities with peers
Good written and verbal communication skills
Good analytical and problem-solving skills
Attention to detail with good organizational skills
Basic experience performing security monitoring, hunting, and analysis within SIEM platforms and security controls

Preferred

1 or more years in a Security Operations environment performing cyber threat hunting and incident response support
Security industry certifications (examples):
GIAC
CISSP
CRISC
CISM
Security+
CCNA
CEH
Basic knowledge and skills of at least one programming language (python preferred)

Compensation

What to Expect Next

Requisition #: 338712

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST - SINGAPORE (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location: Singapore

Reports to: Security Operations Manager – Asia Pacific

Support Hour: Shift Work

A pivotal role in the Global Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Facilitates the ingress, implementation and egress of advanced client trouble / change requests for managed premise, cloud, NextGen UTM firewall, MDDoS, Threat Intelligence and Secure Log Management products. Provides mentoring, training and escalation support to Associate Security Analysts. As a SOC Analyst, you will learn how to work with cutting edge User Behaviour and Entity Analytics (UEBA) platform to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

The Main Responsibilities

Responsibilities:

Monitor, triage and response to SIEM alerts for client security events;
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products;
Research and implement customer generated change requests for MSS products;
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure;
Manage technical workload and engage Incident Response Analysts and management
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events;
Present as technical expert delivering solutions to clients, internal business and third-party vendors;
Develop enhancements to existing solutions, promote creation of new tools, processes and applications;
Directly support, train and mentor Associate Security Analysts;
Participate in company sponsored job related activities plus training to further develop your management and technical skills;
He/she will be part of a rotating SOC shift and will need to manage their schedule accordingly so to ensure there is coverage during SOC shifts.

What We Look For in a Candidate

Requirements:

2-5 years of professional work experience in Information Security with SOC based experience;
Possible security technology certifications (e.g. CompTIA Security+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Strong analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience of networking and firewalls (e.g. Cisco ASA, Palo Alto, Checkpoint, Juniper, Fortinet, Arbor, Radware);
Working knowledge of Elastic Stack (Elasticsearch, Kibana) and exposure to Log Management/SIEM (e.g. Splunk, QRadar, ArcSight);
Good to have programming and scripting skills (e.g. C++, Bash, Python, Perl, Powershell);
Exceptional customer service skills;
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;
Must be able to satisfy local government / national background screening.

Compensation

What to Expect Next

Requisition #: 338713

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

PRINCIPAL TECHNOLOGY ARCHITECT (SINGAPORE, SG, 369522)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Solution Architect (Security) provides Top in Class Solution Architecture support for cybersecurity solutions and services. They are the customer’s trusted advisor whom will be responsible for architecting and designing solution that will deliver the outcomes and achieves the customer’s business needs and objectives.
The Senior Lead Solution Architect (Security) is responsible to provide consultative technical expertise throughout the sales cycle which includes the preparation and presentation of designs, bids, and proposals.

The Main Responsibilities

Pre-sales Engagement:
Lead consultative engagements with prospective and existing customers to understand their security needs and challenges.
Design and propose Lumen’s Advanced MDR or other security services from our portfolio, incorporating threat intelligence, vulnerability management, incident response, and other relevant security services.
Develop and deliver persuasive and compelling presentations, proposals, and solution documentation that clearly articulate the value proposition of our services, in a professional and engaging manner.
Collaborate with sales teams to qualify opportunities and drive successful outcomes.
Effectively communicate Lumen's technical capabilities to customers, aligning their expectations with our offerings and roadmaps.
Develop strong relationships with customers and internal sales teams to drive opportunities to closure and exceed sales targets.
Solution Design:
Translate customer requirements into detailed technical designs for Advanced MDR deployments, considering factors such as network architecture, technology stack, compliance requirements, and industry best practices.
Define integration points with existing customer security infrastructure and tools.
Contribute to the development and enhancement of our service offerings by providing feedback of market or industry trends to our Product team, as continuous improvement.
Stay abreast of emerging security threats and technologies to ensure solutions remain relevant and effective.
Develop comprehensive security solutions by integrating Lumen's diverse offerings (network, cloud, etc.) to address customer needs end-to-end.
Provide post-sales technical support, including documentation and diagrams, to ensure smooth implementation and customer satisfaction.
Technical Expertise:
Provide technical guidance and support to customers throughout the sales and onboarding process.
Participate in security assessments and workshops to identify vulnerabilities and recommend mitigation strategies.
Contribute to the development of knowledge base articles, white papers, and other technical documentation.
Field technical questions from prospects and customers.
Collaborate with Product Management and Marketing to provide technical expertise and translate customer feedback into product enhancements.

Position Objectives:
Thought Leadership: Function as thought leader in Security - can demonstrate industry segment knowledge on how technology can meet real world customers’ needs and challenges
Driving Revenue Growth: Increase sales and adoption of Lumen's Advanced MDR services by effectively designing and presenting compelling security solutions to prospective and existing customers.
Expanding Market Reach: Contribute to the expansion of Lumen's market share in the Advanced MDR space by developing and promoting innovative solutions that address evolving customer needs, particularly in OT and cloud security.
Ensuring Customer Satisfaction: Deliver exceptional customer experiences by providing expert guidance, tailored solutions, and seamless post-sales support.
Strengthening Lumen's Expertise: Contribute to the enhancement of Lumen's Advanced MDR service offerings and internal knowledge base by staying abreast of industry trends, best practices, and emerging technologies.
Promoting Collaboration and Efficiency: Foster a collaborative environment with internal teams (sales, product management, marketing) to ensure alignment and drive continuous improvement in solution development and delivery.

What We Look For in a Candidate

Complete understanding of the sales process.
Good face-face customer interaction skills.
Excellent interpersonal, and communication skills (oral, written and presentation)
Excellent organizational skills - able to work on multiple opportunities for multiple Clients simultaneously.
Experience performing needs assessments, and making recommendations based on the discovered need
Establishing and maintaining key relationships at senior levels within customer organizations to develop & close deals
Generate and share insights from customer engagement sessions to distil customer business needs, strategize on potential opportunities/offerings and collaborate with Product teams to develop compelling and repeatable client propositions
Formulating, implementing and managing strategic engagement plans for each opportunity including deal structuring ideas and proposal storylines/pitches for sharing across internal stakeholders
Negotiating major complex deals, in particular providing the technical support in developing a fit-for-purpose solution based on repeatable modules that can be delivered within commercial construct
Coordinating and working in a complex matrix environment to establish balance of solution and commercial outcome both internally and with customers
Being accountable for deal Business Cases for internal approvals
Ability to document solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
Ability and willingness to share knowledge and expertise among various organizations within the company
Ability and willingness to take the initiative to facilitate teamwork within the various organizations of the company to serve the customer
Ability to work in a team environment and demonstrate strong problem solving skills
Capability to schedule time with flexibility to handle varying workload, and still meet tight deadlines
Experience: 6+ years of experience in cybersecurity, with a focus on SOC/MSS/MDR services design and implementation.
Domain Knowledge:
Strong understanding of security principles, frameworks, and best practices (e.g., NIST, ISO 27001).
In-depth knowledge of security technologies, including SIEM, EDR, firewalls, intrusion detection/prevention systems, and vulnerability scanners.
Hands-on experience with cloud security platforms (e.g., AWS, Azure, GCP).
Familiarity with OT security concepts and technologies.
Skills:
Excellent communication, presentation, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Proven ability to manage multiple projects and prioritize tasks effectively.
Bonus Points:
Relevant industry certifications (e.g., CISSP, CISM, GIAC).
Experience with scripting or programming languages.
Knowledge of threat hunting methodologies and techniques.
Bachelor’s degree in Engineering / Computer Science

Compensation

What to Expect Next

Requisition #: 338768

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR FINANCE ANALYST (POZNAN, PL, 61871)

About Lumen

The Role

Join Lumen as a Senior Finance Analyst and be at the heart of our financial strategy!

In this dynamic role, you'll be the go-to expert for financial analysis and reporting, supporting diverse teams across the organization. Your key responsibilities will include:

Crafting insightful financial reports, budgets, and forecasts.
Evaluating project business cases and scrutinizing underlying assumptions.
Collaborating with various management levels on ad-hoc requests.
Ensuring data integrity from multiple sources to provide actionable insights and recommendations.

Working hours: 9 AM - 6 PM CET

Location: Poznan, Poland.

If you're ready to make a significant impact and work in a fast-paced environment, we want to hear from you!

The Main Responsibilities

Interpret financial data to determine trends of the overall Business Unit financial performance
Anticipate process obstacles and decides next steps
Utilizes multiple systems to bring data together and provided analysis on operational activities
Detailed knowledge of business they support and how their role impacts the Business Unit
Provide professional advice, guidance and service to internal or external clients
Financial and analytical support to organization
Responsible for major elements of the close process including journal entry evaluation, results variance explanation, reporting, communicating and explaining results to clients and Business Unit leadership
Budgeting and forecasting using drivers
Partner with internal clients to provide financial data, consultation and make recommendations regarding completion of objectives, and improving operational effectiveness
Gather and organize data used to prepare financial/business reports
Establish, interpret and analyze financial data including monthly financial results, recommendations or preparing statements for business partners/stakeholders
Perform financial data analysis to support Business Unit in analyzing corporate financial targets and operational objectives
Generate special ad hoc reports and perform analysis as requested by supervisor, business partners/clients, and other Business Unit stakeholders
Improve partnerships with key internal clients by identifying changing business needs, service expectations, quality and format of data provided, and identify opportunities to improve service levels
Leads multiple, complex, and financial/business analysis projects
Review and revise processes as financial and business conditions change
Works on complex issues which require input from multiple sources and innovative problem solving
Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools and systems
Interfaces to negotiate and exchange information with all levels of management
Focus on company-wide processes and initiatives
Step in for management when called upon to help lead meetings
Support organization through training other analysts and business partners on key reporting and forecasting processes

What We Look For in a Candidate

Bachelor's degree or higher in Business or relevant field or equivalent experience
Minimum 5 years related experience
Strong financial and analytical skills
Ability to use advanced Excel functions.
Ability to structure and convey ideas and information, both verbally and in written presentation form, in a concise, effective and persuasive manner to bring clear understanding to the target audience
Ability to examine data from multiple sources to determine whether correlation and linkage exist between data sets
Ability to organize and manage work in an efficient and effective manner to ensure task, milestones and goals are met according to defined timelines

Preferred Qualifications:

- Strong organizational and problem solving skills.
- Prior work experience in regulatory or accounting.
- Knowledge of SAP software applications.
- Ability to work in a team environment

What to Expect Next

Requisition #: 338194

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Network Implementation Program Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Network Implementation Program Manager is responsible for planning, scheduling, coordinating, and managing a wide variety of projects involving the engineering and construction processes. Oversee the engineering process from conceptualization to completion including the oversight of engineers, construction . Effectively monitors and manages quality and completion of work and resolve issues. Position will require a background, in engineering and the ability to work with process teams on helping to implement changes to existing process documents as well as new process. Accurately, reports on the progress of a project and updates databases as applicable.

Location

United States - Work from home.

The Main Responsibilities

· This position will also be involved in the development, trials, and implementation of new processes, process documentation, web applications, and field .

· End to end project management

· Supervise and calibrate with engineering teams, construction supervisors, splicing vendors and contractors

· Quality audit of engineering designs / prints

· Field interface for engineering or construction

· Knowledgeable of utility construction including fiber and conduit placement methods and procedures

· Experience designing plans and drawings.

· Familiar with underground and aerial utilities.

· Ability to identify necessary permitting and traffic control needed for various utility construction projects.

· In addition, the successful candidate should be familiar with Microsoft Word, and PowerPoint; and proficient/comfortable with Microsoft Excel to include the development of forms, the use of internal and external hyperlinks, as well as simple functions and their structure (i.e. COUNT, COUNTIF, SUBTOTAL, SUM, etc.).

· Familiarity with the current Lumen RUS coding is a must in the contract inspection position as well as the ability and desire to continuously learn new systems and applications.

· Knowledge of the NESC, OSP construction techniques, telecom industry OSP best practices, and overall maintenance of a safe job site is a must; with the ability to

determine cost effective solutions to bring into compliance complex aerial cable problems.

· This Network Implementation Program Manager position supports Lumen Unifying Principles, works with team members across several disciplines including Business and Consumer, Network Services, various customer groups including homebuilders, general contractors, and sub-contractors.

· The selected candidate will possess strong leadership and decision-making skill.

What We Look For in a Candidate

Required

Bachelor's Degree or equivalent education and experience or 2-3 years with a Master's Degree.
Fully seasoned with typically 5+ years professional experience.
Knowledgeable and able to work in appropriate systems and Microsoft Office
Fluent on current approved products and technology

Compensation

Location Based Pay Ranges:

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

What to Expect Next

#LI-IW1

Requisition #: 338328

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Technician (LEBANON, OR, US, 97355)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A Network Tech is responsible for the installation, maintenance, and repair of telecommunication systems within central office environments and remote sites. They ensure the smooth operation of communication networks by managing equipment and providing customer support. The position is responsible for the provisioning and maintenance of subscriber loop carrier systems, DSL, POTS, GPON, digital and optical muxes.

Location and Schedule

This is a full time position located in Lebanon, OR. Mon - Fri, 8am - 4:30pm. Possible weekends and overtime.

The Main Responsibilities

Installs, performs routine maintenance, analyzes defects, tests, adjusts, repairs, and maintains complex equipment such as switching systems, circuit equipment, network terminal equipment, and data/digital equipment by using electrical and or electronic measuring devices.
Plans jobs and determines materials and resources needed to complete tasks, updates work and maintenance logs, keeps team and managers informed on the status of projects.
Travels between central office locations
Reviews and interprets work orders, wiring lists, wiring diagrams, and equipment drawings and follows standard practices in the performance of job duties.
Utilizes knowledge of general input and analysis of ESS translations.
Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, Electronic Data Switching, etc.), uses various types of testing devices, e.g., volt-ohm meters, spectrum analyzers, digital communications, data analyzers, etc.
Maintain NG911/E911/911, DSO/DS1/DS3 and above circuits.
Provide emergency and routine 911 support to statewide Public Safety Answering Points (PSAPs).
Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet, and emerging technologies.
Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; performed testing with the applicable testing centers and conducted final acceptance testing with the customer to ensure readiness for service.
Troubleshoot customer circuits, network components, infrastructure from the customer’s premise up to the frame, and complete final testing and customer acceptance of service.
Use laptop computers to option higher-level electronic systems and applications and to test and install individual services.
Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt-ohm-meters, software programs, laptop programs.

Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.

What We Look For in a Candidate

At least six months experience diagnosing circuit trouble, and performing testing with volt ohm meters, TMS, or comparable equipment.
At least six months experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL ISDN, and fiber circuits.
Proficient in DMS 100/10 Switch maintenance and routines, working knowledge of IOF, SONET/DWDM equipment and services.
Requires a valid state drivers’ license with satisfactory driving record.
Ability to work varying shifts and hours including possible mandatory overtime, and/or callouts, weekends, and holidays.

Preferred Qualifications:
At least 12 months’ experience diagnosing circuit trouble, and performing routine testing, including measuring AC/DC current using volt ohm meters, TDR, or comparable test equipment.
At least 12 months’ experience provisioning and maintaining POTS, DSO, DS1/T1, DS3/T3, DSL, ISDN, and fiber circuits or services.
Experience working with 5ESS switches.
Experience including ROADM, Infinera, QMOE, IP Ethernet.
Certification or training in the maintenance and operation of AFC (DLC), Calix DSL systems, Adtran (DLC), Fujitsu (FO Transport), and Alcatel DSL systems.
Experience working independently with little supervision.

Compensation

Pay Ranges

Minimum hourly rate: $13.25
Maximum hourly rate: $35.98

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (Network Tech)

#LI-CS2

Requisition #: 338174

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Lead Marketing Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly organized and detail-oriented Product Marketing Manager to join our core Marketing team at Lumen. This role involves executing product marketing strategies and supporting the overall product marketing efforts. You will work closely with the Senior Director of Product Marketing and other cross-functional teams to ensure the successful delivery of our Media and Entertainment products and solutions to market.

Location and Schedule

This is a Work From Home Position in the United States.

The Main Responsibilities

Execute Marketing Campaigns: Assist in the development and execution of marketing campaigns to grow sales and revenue for our Media and Entertainment products and solutions
Create Product Collateral: Develop datasheets, sales presentations, and other marketing materials to support product launches and sales efforts for our Media and Entertainment Services.
Develop Content: Create and update content for external websites, including product pages and customer success stories.
Assist with Customer Incentive Programs: Support the definition and implementation of customer incentive programs.
Collaborate with Cross-Functional Teams: Work closely with product, IT, and customer service departments to support product and solution strategy and execution.
Conduct Market Research: Assist in competitive analysis and market research to identify trends, opportunities, and threats.
Maintain Stakeholder Relationships: Support the gathering of insights from key stakeholders, including customers and partners, to inform product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree in Business, Marketing, or a related field.
Experience: 3-5 years of experience in Product Marketing or a related field.
Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
Communication Skills: Excellent written and verbal communication skills.
Analytical Skills: Ability to analyze market trends and data to support marketing strategies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-EP2

Requisition #: 338734

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Product Manager - Technical Marketing (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an exceptional Senior Manager of Technical Product Marketing to join our elite Marketing team at Lumen. This role demands a highly skilled professional capable of performing consultant-level work that is both complex and strategic, spanning across multiple functions including Marketing, Sales, and Product Marketing. Reporting directly to the Senior Director of Product Marketing, you will play a pivotal role in driving the success of our Security and Vyvx portfolio.

Location and Schedule

This is a Work From Home Position in the United States.

The Main Responsibilities

Strategic Technical Product Marketing Leadership: Develop and execute innovative technical marketing strategies and solutions to drive usage and deployment of Security and Media and Entertainment Solutions.
Compelling Technical Positioning: Craft powerful value propositions and messaging that deeply resonate with technical audiences, setting our products and solutions apart in the market.
Team Leadership and Mentorship: Inspire and mentor product marketing leaders, ensuring cohesive alignment on product and solution messaging and positioning and understanding of technical capabilities.
Cross-Functional Collaboration: Forge strong partnerships with product, engineering, sales engineering, customer service, and product marketing departments to support and enhance product strategy.
Market Research and Competitive Analysis: Conduct thorough market research and competitive analysis to identify trends, opportunities, and threats, informing future product direction.
Content Development: Create and manage technical marketing assets such as whitepapers, solution briefs, technical blogs, webinars, videos, and product demos focused on cybersecurity solutions.
Sales Enablement: Develop technical sales tools including battle cards, ROI calculators, and technical FAQs to empower sales and channel teams.
Technical Training and Support: Provide technical training and support to the sales team and other internal stakeholders to ensure they are well-equipped to communicate the value of our products to customers. Act as an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in customer meetings as required.
Stakeholder Engagement: Cultivate and maintain robust relationships with stakeholders, gathering valuable insights to support and refine product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree Computer Science, Engineering, Cybersecurity, or related field (Master’s preferred).
Experience: 8+ years of distinguished experience in technical marketing, product management, or technical pre-sales roles, preferably in the cybersecurity industry.
Strong understanding of security technologies such as SIEM, XDR, endpoint protection, cloud security, identity & access management, and threat intelligence.
Technical Skills: Proficient in translating technical concepts into clear and engaging marketing content. Strong technical understanding of networking concepts, protocols, and infrastructure. Proficiency in creating technical documentation and marketing materials.
Leadership Skills: Demonstrated ability to lead and mentor a team of professionals, driving excellence and innovation.
Strategic Vision: Exceptional strategic thinking capabilities, with a proven track record of developing and implementing comprehensive technical strategies.
Communication Skills: Superior written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
Analytical Acumen: Strong analytical skills, with the ability to interpret market trends and data to inform and shape marketing strategies.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-EP2

Requisition #: 338733

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Manager: Product, Portfolio, and Industry Marketing (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Experienced Senior Manager with a proven track record in Product, Portfolio, and Industry Marketing. Skilled in developing and executing successful marketing strategies that drive growth and enhance customer engagement across diverse product lines and industry sectors. Reporting directly to the Senior Director of Product Marketing, you will play a pivotal role in driving the success of our Security and Vyvx portfolio.

Location and Schedule

This is a Work From Home position in the United States.

The Main Responsibilities

Strategic Portfolio and Industry Marketing Leadership: Develop and implement comprehensive marketing strategies for products, portfolios, and industry sectors for the Security Services and Media and Entertainment Services Portfolios.
Portfolio Marketing: Own the end-to-end marketing strategy for the Security and Media and Entertainment product portfolio, including messaging, positioning, and value propositions. Collaborate with product management to translate technical capabilities into customer-centric narratives. Develop and maintain core marketing assets such as solution overviews, presentations, and competitive positioning guides.
Industry Marketing: Identify and prioritize key verticals (e.g., financial services, healthcare, government) and tailor portfolio messaging to address industry-specific challenges and regulatory requirements. Create industry-focused campaigns, content, and thought leadership that resonate with decision-makers and influencers.
Team Leadership and Mentorship: Inspire and mentor product marketing leaders, ensuring cohesive alignment on product and solution messaging and positioning and understanding of technical capabilities.
Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure the success of marketing initiatives across product lines and industry verticals.
Market Research and Competitive Analysis: Monitor industry trends, competitive landscape, and customer feedback to inform marketing strategy and product direction. Conduct market segmentation and persona development to refine targeting and messaging.
Content Development: Create high-impact content for external websites, product fit validation, product demos, and deployment architectures.
Stakeholder Engagement: Cultivate and maintain robust relationships with stakeholders, gathering valuable insights to support and refine product strategy.

What We Look For in a Candidate

Educational Background: Bachelor’s degree in Marketing or Business or a related field.
Experience: 8+ years of distinguished experience in Technical Marketing or Product, preferably within the cybersecurity industry.
Leadership Skills: Led marketing efforts for product launches, portfolio expansions, and industry-specific campaigns, resulting in increased market share and customer satisfaction. Developed and executed strategies that aligned with industry trends and customer needs, driving growth and enhancing brand presence.
Strategic Vision: Exceptional strategic thinking capabilities, with a proven track record of developing and implementing comprehensive technical strategies.
Communication Skills: Superior written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively.
Analytical Acumen: Strong analytical skills, with the ability to interpret market trends and data to inform and shape marketing strategies.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-EP2

Requisition #: 338731

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR SECURITY ANALYST (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

A pivotal role in the APAC Security Operations Center (SOC) responsible for operation, maintenance, and monitoring of Security portfolio. This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems. Provides mentoring, training and escalation support to the Security Analysts. As a Senior SOC Analyst, you will learn how to work with various platforms including SIEM, SOAR, EDR, NDR, CNAPP, UEBA and OT platforms to monitor security events, prioritize alerts, investigate & remediate incidents and how to help our customers by identifying security threats and preventing data breaches.

Support Hour: Office Hour Work (may change to shift work)

The Main Responsibilities

Monitor, triage and response to alerts for client security events detected on the various monitoring system.
Investigation and resolution of outage or abnormal behavioral scenarios on MSS products.
Research and implement customer generated change requests for MSS products.
Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s;
Perform tasks associated with the installation, turn up and maintenance of Lumen security infrastructure.
Manage technical workload and engage Incident Response Analysts and management
Inclusive of serving as the technical escalation by the L1 SOC Analyst
Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events.
Present as technical expert delivering solutions to clients, internal business and third-party vendors.
Develop enhancements to existing solutions, promote creation of new tools, processes and applications such as alert fine-tuning, create, review and/or update of existing SOPs
Directly support, train and mentor the Security Analysts.
Participate in company sponsored job related activities plus training to further develop your management and technical skills.

What We Look For in a Candidate

2-5 years of professional work experience in Information Security with SOC environment
Relevant security certifications (e.g. CompTIA CySA+, CISSP, SANS GIAC);
Working towards completion or has a BS/BA degree in Computer Science, Information Technology, or related discipline or equivalent experience;
Fluent in both Japanese and English
Strong understanding of threat landscape and expert analytical skills to define risk, identify potential threats, document and develop action/mitigation plan;
A passion for information security and data security;
Knowledge/experience with Operating Systems (e.g. Windows Server, CentOS Linux);
Knowledge/experience with public Cloud infrastructure providers (e.g. AWS, Azure, GCP) and understanding of cloud concepts like VPC, IAM roles, IaC, Containers and Orchestration, CI/CD, etc;
Knowledge/experience of networking (TCP/IP, HTTP, DNS, SMTP, etc) and firewalls (e.g. Fortinet, Cisco, Palo Alto, Checkpoint, Juniper);
Working knowledge of Log Management/SIEM (e.g. CrowdStrike, Fortinet, Splunk, Microsoft Sentinel, Google) and Endpoint Detection and Response (CrowdStrike, SentinelOne, Microsoft) and Cloud Security;
Exceptional customer service skills with working ITIL experience
Detail oriented individuals that work well in a team environment and have a hunger to learn;
Strong verbal/written communication and interpersonal skills are required to document and communicate findings, escalate critical incidents, and interact with customers, managers and vendors;

Advantages:

Knowledge/experience of Operational Technology (OT) Security (e.g. Clarity, Armis)
Programming and scripting skills (e.g. Bash, Python, Perl, Powershell);

Compensation

What to Expect Next

Requisition #: 338714

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Software Engineer - C++ (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Software Engineer will partner in an agile team environment to design, develop, code, test and debug new software or significant enhancements to existing software of moderate complexity. Develop solutions across many disciplines and be responsible for producing and explaining solutions in the form of documented system requirements.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Partners in an Agile Scrum team environment to be able to design, develop, code, test, debug, and support in production new software or significant enhancements to existing software
Works closely with business partners and technical staff to create technical solutions that meet business and technical requirements
Collaborates with product developers in an agile team to define and implement effective and efficient automated tests
Document own work to promote transparency and reuse
Builds production-quality enterprise-grade systems that achieve target SLAs for scalability, reliability, and performance on an agreed-upon schedule
Actively participates in code-review process
Prioritizes and handles multiple concurrent projects and efforts
Demonstrates accountability for successful completion of assignments and tasks

What We Look For in a Candidate

Required Qualifications:

6+ years of experience with a bachelor’s degree or equivalent education and experience (Computer Science or similar is preferred). 4 + years of experience with a master’s degree.
Working knowledge of software development methodologies, standards, and coding best practices
Experience in Agile practices, including planning and grooming, sprint management, daily standup, and retrospective participation
5+ years development experience with C++
Experience with Oracle RDBMS, writing PL/SQL
Experience with Unix/Linux shell scripting
REST API Services is a plus
Experience in developing scalable high-performance systems to support high data volume processing
Highly motivated, organized, reliable, and detail-oriented
Quick learner and actively seeks out new technology

Preferred Qualifications:

Experience in the telecommunications industry is a plus
Strong problem-solving, time management, written and verbal communication skills

Compensation

Location Based Pay Ranges:

#LI-VK1

Learn more about Lumen's:

Requisition #: 339073

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR DATA ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Data Engineer will assist in the transition from Azure to Microsoft Fabric. This role involves learning from senior engineers and supporting new pipeline builds and data architecture. The individual will be responsible for building data pipelines, data ingestion, and data transformation to support various teams within the organization, including sales, customer success, strategy, planning, and commercial excellence

The Main Responsibilities

Experience with Microsoft Suite, specifically Azure, as the team is transitioning to Microsoft Fabric
Strong collaboration skills to work effectively with data analysts, data scientists, and program owners
Build data pipelines, data ingestion, and data transformation processes to support various teams within the organization, including sales, customer success, strategy, planning, and commercial excellence
Collaborate with various teams within the organization to ensure seamless data integration and transformation
Support new pipeline builds and data architecture

What We Look For in a Candidate

Experience building data models and performing complex queries using SQL
Experience performance tuning large datasets
Experience with Open AI and Chat GPT is preference
Excellent problem solving, critical thinking, and communication skills
BA/BS in Computer Science, Engineering or related technical field such as Statistics or Data Science
Proficiency in SQL and Python
Familiarity with Microsoft data bricks, Azure, Fabric, and Power BI, Salesforce

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

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Requisition #: 339099

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking an exceptionally talented and experienced Lead Software Developer to join our growing team. In this pivotal role, you will be instrumental in designing, developing, and deploying highly scalable and resilient software solutions within our cloud-native environment. Your deep expertise in Python will be critical in building robust backend systems, APIs, and microservices that power our core products.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident/Green Card for consideration for this position.

The Main Responsibilities

Design, development, and implementation of complex software systems using Python, ensuring high performance, scalability, and reliability in a cloud environment.
Architect and build robust APIs, microservices, and data pipelines to support various applications and services.
Collaborate closely with business partners, architects, and other engineering teams to define technical requirements and deliver innovative solutions.
Drive technical excellence, promoting clean code, test-driven development, and continuous integration/continuous deployment (CI/CD) practices.
Code reviews, provide constructive feedback, and ensure adherence to coding standards and architectural principles.
Identify and implement opportunities for performance optimization, cost efficiency, and operational excellence within cloud infrastructure.
Stay abreast of emerging technologies and industry trends, particularly in cloud computing, Python, DevOps, and AI, and advocate for their adoption where appropriate.
Troubleshoot and resolve complex technical issues, ensuring the stability and availability of our production systems.

What We Look For in a Candidate

Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
8+ years of professional software development experience.
Deep expertise in Python is mandatory, with a proven track record of building and deploying production-grade applications.
Extensive experience with cloud platforms (AWS, Azure, or GCP) is required, including a strong understanding of cloud services such as serverless computing (Lambda/Functions/Cloud Functions), containerization (Docker, Kubernetes), databases (relational and NoSQL), and messaging queues.
Strong understanding of software engineering best practices, including design patterns, data structures, algorithms, and secure coding principles.
Excellent problem-solving skills, with the ability to analyze complex technical challenges and propose effective solutions.
Strong communication and interpersonal skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences.

Preferred Qualifications:

Hands-on experience with DevOps practices and tools (e.g., CI/CD pipelines, infrastructure as code with Terraform/CloudFormation, monitoring, logging, and alerting).
Experience with Artificial Intelligence (AI) and Machine Learning (ML) concepts and frameworks (e.g., TensorFlow, PyTorch, scikit-learn), particularly in deploying and managing AI/ML models in a production cloud environment.
Experience with distributed systems and microservices architectures.
Familiarity with agile development methodologies.

Compensation

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

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Requisition #: 339173

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Engineer will participate in multiple team environments and provide efforts to all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. As a technical and hands-on position, the Senior Engineer will be responsible for systems in support of Lumen’s Government and commercially managed services platforms addressing critical infrastructure protection missions.

The Main Responsibilities

Responsible for managing and maintaining capacity planning on sites and segments on a national fiber optic and Layer 2/3 switched network to include:

Equipment slot availability
Actual, planned and future requirements
Optical capacity
Carrier Ethernet capacity
MPLS Segment Routing capacity
Power and cooling requirements
Tracking Aging/End of Life equipment
Planning upgrades to support new requirements ensuring bandwidth ahead of demand
Updating site route maps
Working with contractors and/or customers to deliver and integrate requirements that meet all testing and validation requirements outlined in the performance specification
Providing design review information for Design Review Packages
Facilitating circuit delivery/integration/activation, and service migrations for the network as required
Provide cost models for equipment and labor needed to support new sites/routes/services on the network
Directly interfaces with Government customers, vendors, subcontractors, and other Lumen groups
Provides architecture assistance for installation teams
Understands and adheres to Federal, customer site and company policies and practices
Updates network drawings using MS Visio and other software-based applications
Knowledge and application of zero trust practices and principles to network architectures a plus
Familiarity with server deployments and maintenance for telecommunications Network Management Systems (NMS) a plus
Technology briefs around new products and services with recommendations and rough order magnitude pricing for integration into the network

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include designing, building, installing and maintaining Layer 1, Layer 2 and Layer 3 networks
Knowledge of optical equipment, Carrier Ethernet, SR-MPLS and wavelength division multiplexing
Candidate must be a US Citizen with an active TOP SECRET/SCI Level clearance

Preferred Qualifications

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science or related work experience
Knowledge of Ciena, Juniper and Infinera equipment desirable
Knowledge reviewing and analyzing solicitation documents and developing solutions

Compensation

Location Based Pay Ranges:
$91,266.00 - $121,688.00 in these states: VA.

Learn more about Lumen's:

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Requisition #: 336688

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR ENGINEER -PUB SEC (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Individual will perform technical project management functions in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO. The position will support the 2nd shift (2 pm – 10 pm M – F) and require an active Government security clearance or successful pre-screen evaluation to obtain a security clearance.

The Main Responsibilities

Recommends optimized solutions to support current and long-range planning and collaborates with project team leads in the selection, recommendation, and approvals of tools and technologies to improve efficiencies, reduce costs and increase customer satisfaction.
Create and maintain reports for patch compliance and system audit data.
Participate in ongoing operational projects.
Provide recommendations for system automation.
Troubleshoot hardware and software issues as they arise. Document issues and associated resolutions to problems.
Participate in OS patch management and coordination.
Develop and test Windows security patch packages.
Troubleshoot Windows OS and Microsoft application security patch installations.
Ongoing maintenance & administration of assigned systems.
Adherence to policies, processes, and procedures within your areas of responsibility.
Assistance with the execution of projects related to areas of responsibility.
Evaluate, build, integrate, test and prepare systems for operational use and patches for rapid remediation and deployment.

What We Look For in a Candidate

Basic Qualifications

Knowledge and experience should include computer network operations, network access and protection techniques and technologies, software coding, encryption, and cross-domain solutions
Knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise level networking and network security.
Available 24/7 for Network Outages and Maintenance window work.
Must be willing to work rotating, on-call, and or work after hours as needed.
Candidate must be a US Citizen with an active DoD TOP SECRET/SCI Level clearance

Preferred Qualifications:

Bachelor’s degree and/or advanced degree in Electrical/Computer Engineering or Computer Science and experience, or a strong interest in, the cybersecurity field.
5+ years of experience in Information Security, Information Assurance (IA), or Cyber Security programs.
5+ years of experience with system security concepts, system security assessments, threat and vulnerability management, penetration testing, vulnerability assessments, vulnerability mitigation, and/or implementing and managing penetration testing tools.
5+ years of experience in reporting status and recommendations for improvements to either federal government or commercial leadership. Develop and implement patch management methodologies using various automation toolsets
Demonstrated ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, define requirements, present options/recommend solutions, follow-up, and customer focused behavior.
Proven ability to work in a dynamic team environment with changing requirements and competing priorities

Compensation

Location Based Pay Ranges:

$87,117 - $116,156 in these states: CO

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Requisition #: 338998

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

OPERATIONS TECHNICIAN III - PUB SEC (DENVER, CO, US, 80202)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
Management of circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
Work very closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
Analyze network troubles, assess performance data and develop design optimization plans accordingly
Interface with fiber vendors, telecom providers and other entities on complex technical matters.
Participate as a Lead/SME to select customers to participate in regular customer meetings, procedural reviews, audits, and other functions
Review and interpret electric data processing (EDP) and as-built engineering documentation
Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms
Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms

What We Look For in a Candidate

Basic Qualifications:

Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS
Possess security clearance and/or ability to obtain security clearance.
Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
Flexibility with regard to work levels and shift accommodation is imperative

Preferred Qualifications:

Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent
Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols)
Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc)
Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations
Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
Prior experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran)
Previous experience with Gov't networks and customers.
Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management
Must be able to effectively manage multiple issues simultaneously through effective work prioritization.
Demonstrated ability to make sound decisions and logical thinking when under pressure
Demonstrated ability to train, coach and develop technical skill set of shift technicians

Compensation

Location Based Pay Ranges:

$75,994 - $101,325 in these states: CO

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Requisition #: 338999

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager, IT Infrastructure (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This role centers on supervising and mentoring an IT team, driving modernization of infrastructure and software deployment processes, and leading key technology migrations (such as from APP-V to Azure Virtual Desktop and SCCM to Intune). Core responsibilities include developing advanced strategies for endpoint management, device imaging, and software distribution, with a focus on leveraging tools like Intune, SCCM, and Autopilot to enhance efficiency, scalability, and organizational growth.

Looking for a skilled technical specialist with strong communication, initiative, and management abilities.

Location

This is a remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

Management Responsibilities

Team Leadership: Supervise and mentor a team of IT professionals, fostering collaboration, alignment, and professional growth. Ensure team members possess the necessary skills and resources to achieve organizational objectives effectively.
Infrastructure Modernization: Develop and oversee strategies to address aging infrastructure, ensuring alignment with emerging technologies. Lead initiatives to modernize and migrate systems to platforms that bolster organizational scalability and efficiency.
Software Distribution: Strategically enhance software distribution methods using industry-leading tools such as Intune to streamline deployment, management, and monitoring processes.
Platform Migration: Design and manage the transition strategy from legacy APP-V infrastructure to contemporary platforms, such as Azure Virtual Desktop (AVD), ensuring minimal disruption and maximum operational efficiency.
PC Imaging Strategy: Develop and implement advanced PC imaging processes leveraging Autopilot technology to ensure seamless onboarding and device configuration.
SCCM to Intune Migration: Lead the strategic transition from on-premises SCCM systems to Intune, enabling comprehensive device, software, and infrastructure management across the organization.

Core Responsibilities

Endpoint Management: Direct the management of endpoint devices throughout their lifecycle. Formulate and optimize strategies for PC patching, imaging, and software deployment utilizing tools such as SCCM and Intune.
Software Deployment: Lead efficient deployment, management, and updates of software, including operating systems and applications, ensuring compliance with organizational standards.
Security Configuration: Collaborate with the security team to establish and enforce robust security protocols that safeguard endpoints against potential threats, including malware, phishing attempts, and system vulnerabilities.
User Experience Management: Ensure a seamless and productive end-user experience by maintaining device performance, addressing application compatibility issues, and resolving endpoint-related challenges swiftly.
Strategic Planning: Create and implement detailed endpoint management strategies that align with organizational IT objectives and broaden business goals

Technical Areas of Expertise

Intune: Proficient in utilizing Intune for efficient device management, application deployment, and maintaining compliance with organizational security policies.
Windows Autopilot: Skilled in the implementation and management of Windows Autopilot to optimize device deployment, enrollment, and streamlined operations.
PC Imaging: Expertise in creating, maintaining, and deploying standardized PC images to facilitate rapid device setup and efficient recovery protocols.
Co-management: Strong knowledge of hybrid environments, focusing on integrating co-management solutions using SCCM and Intune for seamless operational efficiency.
Hybrid Environments: Extensive experience managing endpoint devices across both on-premises and cloud-based infrastructures.
Reporting and Analytics: Ability to generate actionable insights through detailed reporting and in-depth data analysis.
Strategic Planning: Proven skills in developing and executing endpoint management strategies that align with organizational IT goals and drive business success

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

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Requisition #: 338972

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Financial Planning & Analysis (Business Revenue) (POZNAN, PL, 61871)

About Lumen

The Role

At Lumen, we don’t just connect the world—we ignite business growth by linking people, data, and applications seamlessly and securely. We’re not just shaping the future—we’re building it, together. Our culture is fueled by teamwork, trust, and transparency, where people power progress every step of the way.

If you’re eager to make an impact in a global tech company, based remotely in Poland with flexible work hours (12:00 pm - 8:00 pm Polish time), this is the finance career move you’ve been waiting for. Lumen is looking for a Lead Financial Planning and Analysis Analyst to support our Accelerate Growth Team (AGT) Central Finance.

Are you ready for a high-impact finance role where your insights drive strategic decisions at the highest level? This role is supporting our CRO’s office with sales, revenue, GTM programs, and strategic initiatives. This isn’t just a job—it’s an unparalleled opportunity to influence strategic decisions in a fast-paced tech environment, driving the financial backbone of Lumen’s AGT group while learning the go-to-market functions of a global Telco/Tech corporation.

What You'll Do

Lead complex financial projects that support C-suite decision-making with sales, revenue, and gross margin analyses.
Partner closely with Finance and Business stakeholders to provide actionable insights that shape monthly performance and long-term strategy.
Ideate bold actions to drive business growth, improve efficiency, and exceed revenue objectives.
Be a key finance representative, ensuring strong communication, seamless delivery of deadlines, and impactful recommendations.
Streamline and optimize finance processes, working collaboratively across teams to enhance reporting and analytics.
Mentor and guide other analysts, ensuring precise financial data auditing and monthly reporting accuracy.

What Makes You the Perfect Fit

Proven expertise in financial modeling, sales, revenue, and cost optimization—preferably in Sales/GTM Finance.
A strategic mindset, ready to tackle complex financial challenges with critical thinking and problem-solving skills.
Independent leadership—capable of delivering results with minimal oversight and maximal impact.
Strong communicator who excels at relationship-building, especially in an international corporate setting.
Detail-oriented, yet big-picture thinker—thriving in a high-volume, fast-paced environment.
Excel master (Power Query or SQL experience a plus!) and continuous improvement mindset, always seeking ways to automate, simplify, and optimize.

#LI-JU1

Requisition #: 336286

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Sales Development Representative II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead Generation Representatives drive demand for an organization’s products and solutions in a variety of ways, including further qualifying leads that have been generated by marketing and have scored using marketing automation, managing/qualifying inbound lead activity, engaging in small net fishing programs and cold calling campaigns.
This position is primarily a communications position and performs outbound prospecting functions. It will utilize professional communication, research and networking skills, as well as marketing and sales skills. The Lead Generation Representative calls companies across North America and talks to professionals about their telecommunications business needs and initiatives across a spectrum of existing Lumen customers and New Logo/Dim/Dark companies. The Representative will identify who the most appropriate decision maker is in the company (usually a director, VP or even C-Level) by speaking with multiple company representatives (as necessary). They will then initiate a conversation with the decision maker to either introduce or reaffirm Lumen’s products & services, educate the decision maker on the Lumen value proposition, and ask a variety of questions of the decision maker (BANT methodology). The Lead Generation Specialist will then use the data to record the prospect in the appropriate systems, and will coordinate a timely handoff to the appropriate Sales Team members to complete the next steps in the sales process based on the information gathered.

The Main Responsibilities

Utilizing the Power dialer, the Lead Generation Rep needs to make 100 calls/day and document the calling activity into Salesforce.com and other systems as appropriate.
The Lead Gen Rep needs to create an ideal mix of phone, email and social media prospecting that will provide the best conversion metrics to conversations, meetings, opportunity creation for sales.
Be conversant in the BANT methodology of qualifying customers/prospects, understanding how to research companies, go deep and wide into Accounts and feel comfortable talking to high level decision makers within companies.
Have a broad understanding of the Lumen portfolio of solutions/products, convey the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage
Be comfortable with technology and allow the various tools to help drive efficiencies and effectiveness & ensuring compliance to established KPI’s and 100% disposition of AQL’s
Proactively raise challenges, issues and roadblocks with Manager and seek assistance to improve all round performance

What We Look For in a Candidate

3-5 years’ experience in a role with significant efficiency, volume, and quality demands
Call Center or Inside Sales experience highly desired.
Being comfortable on the phones, performing research on companies before calling in
Ability to work with call center enablement tools, including auto dialers, predictive dialers, call scripts, email
templates, and target lists.
Working knowledge of Salesforce.com /Marketing Automation tools

Preferred:
Bachelors in a Marketing, Sales related discipline
Prior knowledge of Account Based Marketing (ABM), Account Based Sales Development (ABSD),
Personalization at scale techniques are a plus

Compensation

Location Based Pay Ranges:

$38,042 - $50,715 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$39,942 - $53,256 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$41,843 - $55,787 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

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Requisition #: 338980

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Information Security Engineer (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

In this role you will be part of a team that is responsible for the architecture, engineering, deployment and maintenance of network technology. You will also be working with the software development team to plan and support the deployment of software applications.

Engineers are expected to identify and design solutions for issues involving: new features, interoperability, vulnerability, system limits and constraints facing the platforms and products. In addition, engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors and peers to anticipate, define, and pursue these capabilities.

A successful engineer is a strong communicator and relationship builder, who uses soft skills to persuade stakeholders to: achieve consensus, obtain commitment, and take action. The engineer is a de-facto leader in the organization and is committed to directly mentoring junior engineers and technicians, while consistently demonstrating behaviors aligned with our core values.

The Main Responsibilities

Research, evaluate, engineer, develop, troubleshoot and support solutions and infrastructure for network deployments.
Defines and executes repeatable test procedures, creation of technical documentation and delivery of standards for implementation.
Assess operational business processes to ensure security is appropriately integrated.
Directly engages in advanced troubleshooting and delivery with stakeholders.
Assess potential risks with new applications and products and provide security requirements and recommendations for risk mitigation to help the business succeed with their projects.
Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems.
Ensure reports and findings are delivered in a timely and appropriate manner to management, operations and executive leadership.
Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation.
Coordinate activities across multiple departments and business units.

What We Look For in a Candidate

Undergraduate degree in Computer Science, Engineering, related field, or equivalent experience.
6+ years of progressively expanding responsibilities and experience in networking, technology management, or security operations.
A confident and mature individual with a high degree of energy, enthusiasm and can-do attitude to achieve outstanding, timely, and quality results and operate at the highest levels of excellence.
Must have broad technical knowledge of current and emerging technologies.
Proven experience with network design, configuring and troubleshooting of routed and switched networks, TCP/IP, Ethernet, VLAN, IPSec, VPN, and Firewalls.
Experience with configuration management tools such as Ansible, Chef, etc.
Background in system, network, or security admin/engineering on Unix.
Active TS clearance with current SSBI/T5R investigation & CI Polygraph.

Compensation

Location Based Pay Ranges:

$91,266 - $121,688 in these states: VA.

Learn more about Lumen's:

What to Expect Next

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Requisition #: 338214

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Development Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the ServiceNow platform.

Location

This position is work from home within the US.

The Main Responsibilities

Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture.
- Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow.
- Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
Debug and optimize integrations for performance, stability, and maintainability.

What We Look For in a Candidate

7+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
Proficiency in JavaScript and ServiceNow's scoped applications.
Experience with MID Server setup and configuration.
In-depth understanding of ServiceNow’s data models and CMDB.
Experience with the SN CSM application/module
Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
Should have the ability to obtain Security Clearance

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 337824

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Construction Engineer - East Region (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Construction Engineer reports directly to the Sr Manager Construction. They will be responsible for all aspects of completing the delivery of new telecommunications networks in one or more locations through vendor management and vendor engagement; including supervising the estimating, design, engineering, scheduling and construction implementation of multiple network infrastructure deployment projects.

The Main Responsibilities

•Defines and reviews comprehensive plans for large, complex, highly technical projects that cover the following: phased delivery plan; resource requirements, project costs, project schedule; risk assessment and mitigation; OpEx and capital budget requirements; team structure and accountability matrix; project governance and reporting.
•Effectively leads a cross-functional team in the planning and execution of large, projects. Team may include company employees from various internal departments as well as outside contractors and engineering firms. Construction Engineer must establish and drive clear accountability for all outside vendors and create an environment that enables high performance.
•Ability to drive vendors to complete projects on time and meet aggressive timelines. Must be able to prioritize a heavy workload and stay flexible on meeting internal schedules.
•Leads the solution deployment. Covering everything from the network architecture, construction methodologies, material selection, acquisition and handling, field installation activities, project acceptance activities, and operational hand-over activities.
•Responsible for in-scope, on schedule, on budget delivery. Establishes the appropriate project team structure, reporting and metrics to measure, monitor performance against plan reporting frequent status updates to internal stakeholders
•Demonstrated ability to lead and positively motivate cross-functional teams of engineers, construction managers, contractors and consulting employees to successful completion of such projects.

What We Look For in a Candidate

•Bachelor’s degree or 5 plus years of relevant job experience. Relevant job background, knowledge, and experience is described as:
•Experience in strategic customer relationship management.
•Strong general business acumen.
•Exceptional organizational, prioritization and written/verbal communication skills.
•Proven creative problem solver.
•Proven results in building strong peer level relationships-coordination and alignment with the managers who will ultimately operate the network is considered imperative to overall success of these projects.
•Strong computer skills with emphasis using Microsoft Word, Excel and Project as well as a variety of mapping programs.
•Positive and professional attitude.
•Personal experience estimating, engineering, permitting and constructing OSP Projects.
•A knowledge base full of OSP Engineering standards and practices
•Firsthand experience in OSP operations, administration, and maintenance.
•The principles and practices behind Fiber Network Management (e.g. route planning, fiber assignments, capacity management, fiber types, splicing requirements, testing requirements, and power requirements)

#CNP

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-LC3

Requisition #: 338920

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Manager of Accounting (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Manager of Accounting is an individual contributor responsible for reviewing the work of team members without direct supervisory responsibilities. Reporting to the Director of Accounting, the Manager ensures the team is performing all required responsibilities and collaborating across the organization on non-routine projects and ad-hoc work.  

Location

This is a work from home position within the U.S.

The Main Responsibilities

Manage General Ledger accounting and administrative processes for a fully remote team in a fast-paced environment.
Partner with various professionals across the Accounting, Finance and Information Technology (IT) organizations to ensure accurate accounting records.
Provide quality independent analysis on transactions, ledger balances and financial statements to facilitate an efficient monthly close.
Ensure the General Ledger team is engaging appropriately across the organization with a healthy amount of customer obsession.
Monitor metrics and checklists to measure team and individual performance.
Review and approve journal entries and balance sheet account reconciliations.
Collaborate across the organization to ensure corporate initiatives are successful.
Drive process improvement for your team, as necessary.
Provide quarterly analysis to SEC Reporting and External Auditors.

What We Look For in a Candidate

5-7 years of diverse experience in accounting, finance or related fields.
Actively licensed Certified Public Accountant (CPA) strongly preferred.
1-3 years of experience reviewing and approving journal entries, account reconciliations and financial statements.
1-3 years’ experience closing the books in S4/HANA preferred.
Strong knowledge of accounting process, SOX controls and the monthly close cycle.
Working knowledge of US GAAP and general SEC reporting requirements.
Bachelor’s degree in accounting, finance, or related field.
Excellent verbal and written communication skills.
SAP experience required.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-MB1

Requisition #: 338579

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Systems Engineer - Federal (HERNDON, VA, US, 20171)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead IT Systems Engineer - Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical Network & Data Communications Network (DCN) and Internet Protocol (IP) backbone integral to the management of the network. The Network Engineer will reside on site.

The Main Responsibilities

Develops and supports the transition plans associated with these activities and support laboratory-enabled execution activities – protection of the Optical Network & DCN will require analysis of vulnerabilities.
Assumes operation and maintenance responsibility for the optical network – includes setup, configuration, and writing of scripts to ensure regular backup images are created.
Manage all aspects of network operations related to performance and fault management.

Essential functions include the following:

Provide technical support for network and system installation and maintenance.
Coordinate with configuration management and implementation teams.
Monitor network operations and security posture.
Maintain network status and trouble logs.
Identify and diagnose network problems
Identify network elements causing network degradation or failure.
Determine and execute corrective actions on a real-time basis.
Execute reporting functions and data input associated with network management.
Evaluate trend analyses.
Identify network performance improvement opportunities and forward recommendations to engineering for analysis.
Routinely evaluate the network baseline to identify and resolve unplanned changes to the baseline.
Manage the network operations Quality Control (QC) program.
Provide functional guidance, technical support, and training to network operations staff.

What We Look For in a Candidate

Skills:

Ability to interface in a professional manner with management and customer is essential.
Flexibility with regard to work levels and shift accommodation is imperative.

Education and Experience:

Bachelors degree in Engineering, Electronics, Software, or Networks, or a related technical or vocational education or equivalent experience.
Six or more years applicable work experience.
Demonstrated experience with SONET based, metro fiber networks, next-generation DWDM systems, FLEX and IP based systems.
Previous experience with broadband circuit maintenance/restoration, provisioning databases and circuit activations.
Previous experience and ability to relate technical issues to management and Government personnel.
Prior experience with Nortel, Cisco suite of optical network equipment and network management systems.

Security Requirements:

US Citizenship required.
Active TS/SCI with Poly.
Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security re-investigation).

Other Requirements:

Must have a valid driver’s license have a clean driving record.
Some local travel required.

Compensation

Location Based Pay Ranges:
$114,082 - $152,109 in these states: VA.

Learn more about Lumen's:

#LI-DN1

Requisition #: 337630

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Director, PMO (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a strategic results driven leader to own the planning execution and delivery of complex cross-functional programs for the Public Sector. This role is responsible for aligning program objectives with organizational goals managing program teams and ensuring successful outcomes across multiple initiatives using PM best practices processes and policies to ensure alignment with corporate strategy and goals.

The Main Responsibilities

Lead the end-to-end lifecycle of large/complex Public Sector strategic programs and technical initiatives, workflow management and investment optimization functions from strategic planning through execution and delivery.
Define and track performance metrics to support the Service Level Agreements (SLAs) with business stakeholders
Develop and maintain program roadmaps, timelines, budgets, and risk mitigation plans.
Lead business-planning efforts and build governance frameworks ensuring compliance with government policies to support effective communications of project updates, changes and dependencies
Implement best practices in program governance, change management, and stakeholder engagement. Monitor and report on program performance, using data to drive continuous improvement.
Foster a culture of accountability, innovation, and operational excellence.
Establish budget control guidelines and processes, and work with finance teams, delivery organizations and project managers to prepare accurate capital budgets, operating expense budgets and forecasts
Report on programs including program risks, performance status and resolution plans to senior management and the customer.
Plan and execute programs to strict deadlines and within the program budget to include acquiring and managing resources and coordinating the efforts of team members and third-party contractors or consultants to deliver programs according to plan.
Contribute to the development of the strategic business plan and work effectively within the team to achieve planned goals/objectives.

What We Look For in a Candidate

Bachelor's degree or equivalent education and relevant experience, MS preferred
12+ years of related experience including leadership experience, managing and/or directing a complex, dynamic technology workforce, including offshoring and outsourcing of work/resources
Experience leading others in a large, highly complex and ever-changing organization.
High level of comfort managing competing priorities, crystallizing ideas and thoughts into plans and activities, handling ambiguity constructively, and rationalizing on strategic and managerial levels.
Able to build relationships with business and technology partners to influence and collaborate across the organization, strengthen the role of technology, implement initiatives and plans, and deliver projects on time and on budget.
Demonstrate a sense of urgency, accountability and holds same standards for the department.
High achiever, results-oriented, and decisive hands-on manager with strong project management in a technology environment and business acumen.
TS Security Clearance
PMP/PMI and/or Lean Six Sigma Certification, preferred

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

Requisition #: 339219

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director II-Channel Manager (WORKS FROM HOME, TX, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Account Director II - Channel Management assumes Leadership of the Partner’s experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share.

This role identifies, recruits, and manages an assigned account base of indirect sales, telecommunications partners to generate revenue by executing channel programs. The Account Director II is responsible for selling new and existing company products and services, targeting business to business clients.

The Main Responsibilities

Drive inflight sales opportunities with Partner/Customer/Internal teams
Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers.
Create account plans and strategies to win new business from existing customers.
Solution pricing review and negotiation
Develop sales in designated account base by working with partners to identify new sales opportunities.
Responsible for Funnel, Promo, Spiff and Deal reviews
Define solution design, Pricing strategy, DSR for marketing promo, OM engagement
SFA opportunity creation and Funnel Management
Partner Engagement – New partner activation, dormant partner reactivation, relationship building
Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet and exceed quota requirements.
Manage and serve as the escalation path for end customers and partners to ensure superior customer experience.
Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training.
Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process.

What We Look For in a Candidate

9+ years of related experience
Proficient understanding of company’s telecommunications products and network capabilities
Valid driver license as role may require driving to customer and/or partner meetings.
Ability to travel an average of 25%

Preferred Qualifications:

Bachelor’s or master’s degree in business, marketing, or related field with 9+ years of related experience.
Proven success of building strong relationships and partnerships.
Advanced understanding of company’s telecommunications products and network capabilities.
Advanced knowledge of company financial measurements, telecommunications industry, and indirect sales model

Compensation

Location Based Pay Ranges:

$118,251 - $157,658 in these states: TX

Learn more about Lumen's:

What to Expect Next

#LI-MK1

Requisition #: 339204

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

SR LEAD IT SYSTEMS ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lead a portion of a program effort to translate the client's business requirements into specific data systems, applications, or process designs and deliver innovative business consulting, business process design, systems integration, and support application design. Exercises latitude to translate the needs of the business into system capabilities in the form of system requirement specifications. Understand and support the data architecture with the ability and expertise to develop overall solutions to support the architectural direction. Perform research and development activities to support future IT business strategies.

Location

This is a Work From Home position available from any US-based location. US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Works with the Technical Director, Technical Architect, and Product Management to create best-in-class IaaS, completing all requirements and meeting usability expectations
Develops and/or maintains a sustainable back-end framework and coordinates with other team members
Cross-functional partnering with Technology personnel to develop IaaS offerings of all modern operating systems.
Developing solutions across many disciplines and being responsible for producing and explaining solutions in the form of documented system requirements.
Estimates timeline for assigned projects and ensures that work is completed with the estimate given
Provides leadership in the development and implementation of short- and long-term technology plans and related policies and procedures
Takes a lead role in establishing and implementing standards that will facilitate a quality IT infrastructure for all clients
Up-to-date knowledge of current trends in hardware and kernel development.
Maintaining and resolving issues in a highly complex infrastructure architecture.
Troubleshooting and resolving automation exceptions and outages that affect production activities
Strong understanding of JIRA and GitHub and their use in the software design lifecycle.
Supporting various testing cycles including test automation.
Strong background in security remediation and audits, as well as documentation practices.
Strong system engineering (SRE) management and care of numerous infrastructure servers

What We Look For in a Candidate

10+ years professional experience with a Bachelor's Degree or equivalent education and experience. 8+ years with Master's.
Significant software engineering experience with Linux, PXE, AWX, automation, Python, Ansible, JAVA, Groovy, Terraform, Go!, and general compute and networking skills.
Significant experience with MaaS (Metal as a Service) and Edge compute.
Significant experience deploying IaaS (Infrastructure as a Service) workloads on Docker, Kubernetes, and Bare Metal.
Significant Cloud Platform technologies software development experience with Cloud-Init, AWS, Azure, and/or GCP.
Significant experience with network monitoring, particularly Grafana and Prometheus.
Ability to write and understand complex SQL queries, relational and nonrelational data models, especially using PostgreSQL and Splunk.
Significant experience with integration technologies including RESTful Web Services, XML, and JSON.

Compensation

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-JS1

Requisition #: 338846

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Field Technician I (COLUMBIA, MO, US, 65201)

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

The Main Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas to ensure integrity of the network and company.
Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
AC Power (on limited basis).
DC power installs including tertiary and BDCBB.
Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable.
Perform other duties assigned by management team.
Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Must possess the ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
A valid driver’s license
Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

2+ years of relevant job experience
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,500 - $53,500 in these states: MO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 336626

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Architect, Fiber, ILA, and Micro Edge (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Architect to join our Pre-Sales Solution Engineering team to help our customers define the next generation of optical and amplification architectures needed for unlocking maximum value from their fiber investments in support of accelerating AI demand. This role will support hyperscaler, cloud, and technology companies as they expand their networks to meet the demands of AI-driven architectures. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, and the space, power, and cooling requirements critical to ILA and micro edge data center solutions.

As a Solution Architect, you will collaborate with sales, product, and engineering teams to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation network infrastructure.

Location and Schedule

This is a Work From Home position available from any US-based location. Schedule is typically daytime business though flexibility is required depending on business and customer needs. Travel may be up to 30%.

US Citizenship or Permanent Residency/Green Card is required for consideration.

The Main Responsibilities

Design & Innovation

Customized solutions to meet the unique needs of hyperscaler, cloud, and technology customers.
Innovate optical architectures and fiber-based solutions to enhance performance, scalability, and efficiency.
Develop detailed designs for fiber planning, installation, and integration. Optimize space, power, and cooling configurations to maximize reliability and sustainability.

Pre-Sales Support

Partner with sales teams to engage with customers and understand their technical and business needs.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations.
Respond to RFPs, RFIs, and customer inquiries.
Act as a trusted technical advisor.

Collaboration

Work closely with product management to provide feedback on market needs and drive the development of new offerings.
Collaborate with network engineering and operations teams to ensure seamless transitions.

Technical Leadership

Serve as a subject matter expert. Mentor junior team members and contribute to knowledge-sharing initiatives.

What We Look For in a Candidate

Education & Experience

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
7+ years of related experience.
Track record of large-scale network deployments.

Technical Skills

Deep knowledge of optical networking technologies.
Expertise in fiber planning, installation, and testing processes.
Strong understanding of space, power, and cooling for ILAs and high density data centers.
Proficiency in network design tools and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia).

Soft Skills

Exceptional communication and presentation skills.
Strong customer-facing skills, with a consultative approach to problem-solving.

Preferred Qualifications

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure.
Certifications in optical networking or data center design.

Compensation

Location Based Pay Ranges:

$115,763 - $154,350 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$121,559 - $162,068 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$127,344 - $169,785 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338622

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CX Business Analyst (HOME, PL)

About Lumen

The Role

Lumen’s Experience organization is looking for a CX Business Analyst to join our Insights and Innovation Business team. This is an unparalleled opportunity to gain hands-on experience in a dynamic environment, supporting the CX backbone of Lumen's AGT group and learning the go-to market functions of a Telco/Tech corporation.

The CX Business Analyst will play a crucial role in helping build the customer experience insights data to inform business decisions and improve our go-to-market strategy. Responsibilities include structuring all relevant data points, analyzing customer-related data from surveys and other Voice of Customer (VoC) sources, creating standard reporting to enable the Business in the decision-making process.

This exceptional role offers an opportunity for an ambitious professional to experience working in a global technology company headquartered in the USA, while being part of a Polish-based team located in our Poznan office.

Working hours: 1pm - 9pm CET / 2pm - 10pm CET

Location: Remote work from Poland

The Main Responsibilities

Create a solid reporting structure to inform Lumen’s key stakeholders on CX/PX trends and correlations with the Experience.
Infuse deep financial domain expertise to better measure the impact experience has on our North Star priorities.
Partner with Lumen Finance and rest of AGT organizations, including PMO and REO to ensure alignment in how CX insights are used across AGT and Lumen.
Help build PBI reporting to deep dive into CX analyses.
Work together with AI CX engineers to define AI rules and prompts based on CX insights to ensure alignment with Lumen’s strategy.
Build CX analyses to support the AGT business decision making process and provide insightful CX, PX data points and their correlation to Lumen’s financial results.
Ensure effective delivery of data and insights for the key AGT ROBs (townhalls, AGT goal setting, CX monthly results, etc) as key CX analytics representative.

What We Look For in a Candidate

Experienced in CX analytics as well as financial models; Sales/GTM Finance background preferred.
Independent worker with a proven track record of delivering impactful results and driving business value.
Strong strategic mindset and problem-solving skills; critical thinker.
Excellent English communicator with a history of successful stakeholder relationships; international corporation experience is a plus.
Strong interpersonal, time management, and facilitation skills; thrives in fast-paced environments.
Focused on continuous improvement through process simplification and automation using technology.
Proficient in solving complex data and analytical challenges; adept at evolving reporting to drive impact.
Highly skilled in advanced Microsoft Excel functionality and PowerBI; Power Query or SQL experience is a plus.

Requisition #: 338751

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

Lead Cloud Security Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lead Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintaining robust security architectures across commercial and Gov clouds in Azure, AWS, GCP, and Oracle. Your expertise will play a critical role in ensuring the security, confidentiality, and integrity of our systems, data, and services hosted on cloud platforms. You will collaborate with cross-functional teams to design and implement security solutions that align with industry best practices and compliance standards.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Develop and maintain comprehensive security architectures for solutions in public clouds.
Evaluate and recommend Web Application Firewall (WAF) services and security controls to protect cloud environments and API services.
Collaborate with development, operations, and infrastructure teams to integrate security controls into all phases of the software development lifecycle.
Evaluate and recommend security tools, technologies, and services to enhance the overall security posture of cloud-based applications and services.
Develop and enforce security policies, standards, and procedures for cloud environments and API services.
Collaborate with compliance teams to ensure that security architectures and controls align with relevant regulatory and compliance standards.
Provide guidance and mentorship to other members of the security and technology teams on cloud security best practices.
Stay up-to-date with emerging security trends, vulnerabilities, and best practices, and recommend adjustments to security strategies as needed.

What We Look For in a Candidate

Proven experience as a Security Architect, with a strong focus on cloud security solutions and architecture design.
In-depth knowledge of cloud platforms (e.g., AWS, Azure, Oracle, GCP) and their security features and controls.
Experience with API security, including authentication, authorization, and protection against common API vulnerabilities.
Familiarity with Web Application Firewall (WAF) solutions and their configuration for application protection.
Strong understanding of security principles, encryption techniques, network security, and authentication protocols.
Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders.
Strong problem-solving skills and the ability to analyze complex security issues and recommend appropriate solutions.

Compensation

Location Based Pay Ranges
$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

#LI-KG1

#GSS

Learn more about Lumen's:

Requisition #: 338364

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager SR Specialized Sales (WORKS FROM HOME, AZ, US)

About Lumen

The Role

This role will identify and develop new sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. They will work closely with sales teams of different regions to drive cross-regional opportunities and introduces company products and services to new and/or existing customers.   

The Main Responsibilities

Responsible for the implementation of strategic and tactical sales account plans.  
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.  
Provides accurate weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.  
Develops and manages relationships with acquired and/or existing customers to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.  
Identifies, develops, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas.  
Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

What We Look For in a Candidate

5+ years of industry experience working for a region/global telecom provider/IT or cloud service provider  
Desire and ability to cold call Lumen partners and customers daily to drive revenue attainment 
Experience selling complex solutions, value selling, and/or consultative sales techniques (including but not limited to SASE, SDWAN, DDoS and related Cybersecurity solutions) 
Strong Background in Funnel Management (Salesforce) with a focus on detail 
Experience in solution selling IP, data, voice, and video network services  
Experience in strategic, technical, and business communications application sales  
Excellent communication skills and proficiency in selling to the close  
Self-motivated, pro-active, results-oriented professional  
Proficient in MS office products: Outlook, Word, Excel, Co-Pilot and Powerpoint

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$78,561 - $104,738 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-MK1

Requisition #: 338993

Equal Employment Opportunities

Disclaimer

Director- Transformation Office (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director, Transformation office, is responsible for working with leaders across Lumen to design, execute, and lead multiple teams through transformation efforts of varying size and complexity. This role will deliver strategies that modernize and simplify our culture and improve engagement to help evolve the execution of people strategy in the CRO’s organization. This role will utilize change management principles, operational excellence processes, and other tools to focus on driving financial and operational results, while placing a modern emphasis on enhancing organizational engagement, team culture and individual performance. This is a hands-on role, ideal for someone with a strong foundation in project management, and people's strategy and cultural transformation.

The Main Responsibilities

Lead Teams: Lead Teams & Modernize Engagement and Culture

Guide the design and implementation of targeted strategies, including identification of impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability. Provide strong leadership to inspire and motivate teams, fostering a culture of collaboration and high performance.

Governance Structure: Facilitate cross-functional coordination across project plans, lead workstream dependencies, and manage the impact on downstream working groups. Oversee overall transformation activities, plans, and schedules associated with deliverables and milestones. Establish and maintain a robust governance structure to ensure accountability and transparency in project execution.

Strategic Mindset: Track updated accomplishments, KPIs, key issues, and/or change controls. Lead working group meetings and create weekly project status and executive reporting. Develop and implement strategic initiatives that align with the organization's long-term goals and objectives.

Proactive Engagement: Engage with stakeholders to identify challenges, recommend solutions, and manage expectations. Anticipate customer/employee needs, recognize and act on opportunities to enhance experience. Build and maintain strong relationships with key stakeholders to ensure alignment and support for change initiatives.

Data Analysis: Gather and analyze data, evaluate results, and develop recommendations and roadmaps across multiple workstreams. Recommend measures/metrics to monitor outcomes aligned with tactical execution and track progress. Partner with the finance team for value assessment and tracking.

Cross-Functional Collaboration: Build and maintain effective partnerships with key cross-functional leaders and coach/guide teams to enable the evolution of culture and engagement through scalable, repeatable operating models. Foster a collaborative environment that encourages innovation and continuous improvement.

Additional Duties: Complete all other assigned duties.

What We Look For in a Candidate

Required:

Bachelor's degree in business, Operations, Human Resources, Organizational Development, or a related field.

8 - 10 years related experience and 3+ years of experience at manager level.

Recognized as a leader with outstanding communication, presentations, and interpersonal skills.

Passion for building and sustaining high-performing teams.

Proven experience in Transformation programs, culture and engagement strategy, people transformation, and building high-performing teams.

Ability to quickly establish credibility and rapport with a broad set of executives, C-Suite and constituencies.

Experience negotiating and liaising with multiple operational contacts at all levels up to executives.

Experience working with sensitive data and exercising appropriate judgement to maintain confidentiality.

Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance.

Applies a quantitative approach to problem solving and has intermediate to advanced excel and technical skills.

Thrives in an organization with high operational rigor, is a self-starter, and agile. Strong results orientation with a demonstrated track record of success.

Ability to travel up to 20% of the time for meetings and presentations

Preferred Qualifications:

Ability to interpret financial statements and P&L.

Experience working for publicly held, US-owned, global corporations.

Strong interpersonal and influence skills; effectively convey ideas through clear communication in team discussions, presentations, and documents to garner support for projects.

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-HE1

Requisition #: 338869

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Big Data Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a Lead Big Data Developer who is passionate about working with large-scale systems using cutting-edge technologies and tools to help identify and disrupt malicious threats on the Internet. This role is on Lumen’s Black Lotus Labs organization. As the Threat Research and Operations arm of Lumen, we leverage our unmatched network visibility to protect your business and help keep the internet clean. You will be part of a dynamic and collaborative team with an opportunity to lead the team that develops software to help identify and find threats within network-like datasets.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Provide technical direction in the creation, implementation, and integration of complex big data solutions
Collaborate and translate business requirements into implementation design and participate in the design, evaluation, and selection of best software solutions to achieve business objectives
Design, develop, test, and deploy scalable and reliable data pipelines using technologies like Spark, Kafka, Hadoop, and other big data technologies
Extract, transform, and load data from various sources and formats, such as relational databases, APIs, JSON, XML, CSV, etc.
Perform data quality checks and validations, and handle data anomalies and issues
Collaborate with other developers, data engineers, data analysts, and business stakeholders to understand data requirements and deliver data solutions
Develop scalable systems that enable real-time validation of identified resources
Mentor junior developers and engineers on the team and champion industry best practices
Explore, evaluate, and conduct PoC to determine new technology solutions that would improve our ability to detect newer threats or add efficiency to current processes

What We Look For in a Candidate

7+ years of experience. Master’s or Bachelor's degree in Computer Science, Engineering, Mathematics, or related field, or equivalent work experience
Can demonstrate past experience in developing and working with big data technologies, such as Spark, Kafka, Hadoop, Hive, etc.
Proficient in programming languages, such as Python, Java, Scala, or SQL
Strong analytical and problem-solving skills, and attention to detail
Good communication and teamwork skills, and ability to work independently and proactively
Eager to learn new skills and technologies, and willing to take on challenges

Compensation

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI
$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

#LI-VK1

Learn more about Lumen's:

Requisition #: 337761

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Cloud & Network Security Consultant (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Technology Consultant to join our Security Advisory Services team. This role blends deep technical expertise with strategic advisory capabilities, supporting enterprise customers as they strengthen their cloud and infrastructure security postures. The ideal candidate will have proven experience conducting cloud security assessments, delivering risk-informed recommendations, and engaging with executive stakeholders to align security initiatives with business objectives.
Candidates should bring strong proficiency across Azure and AWS, with hands-on skills in security tooling, enterprise firewall configuration, and emerging technologies such as AI/ML platforms. This role will also support the design and delivery of tailored governance models, control frameworks, and compliance readiness assessments, helping clients build resilient and scalable security programs.
The position requires a balance of technical depth, consultative presence, and reporting acumen, with the ability to work across both strategic planning and tactical execution.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

• Conduct in-depth cloud and infrastructure security assessments across AWS, Azure, and hybrid environments using tools
• Leverage industry tools and data to assess security posture gaps, misconfigurations, and control weaknesses across customer environments
• Evaluate firewall architecture and rule sets to identify exposure risks, segmentation concerns, and policy alignment issues
• Assess AI/ML platform configurations and architecture for compliance with modern security best practices and emerging threats
• Deliver tailored executive-level reports, maturity models, and risk-based recommendations to support strategic security planning
• Translate technical assessment findings into clear, business-aligned insights for both executive leadership and technical teams
• Provide guidance on cloud governance, identity architecture, and policy enforcement models without direct implementation
• Collaborate with customer stakeholders to define remediation priorities, roadmap actions, and long-term security strategy
• Maintain working knowledge of security frameworks (e.g., NIST, CIS, HIPAA, PCI DSS) to support regulatory alignment and compliance readiness

What We Look For in a Candidate

• 8+ years of experience in cybersecurity consulting, advisory services, or cloud security assessment roles
• Proven expertise in conducting cloud and hybrid security assessments across Azure, AWS, and on-prem environments
• Familiarity with leveraging assessment tools such as Prowler, Qualys, Tenable, and Nipper to support posture and configuration evaluations
• Strong understanding of enterprise firewall platforms (e.g., Fortinet, Palo Alto, Cisco, VMware NSX) and their role in security architecture assessments
• Experience assessing AI/ML platforms, DevSecOps environments, and cloud-native services for security and compliance risks
• Demonstrated ability to produce and deliver executive-level reporting, including risk summaries, security scorecards, and strategic recommendations
• Knowledge of key enterprise platforms such as Microsoft Entra ID (Azure AD), Intune, Purview, DNS policy, and Cloudflare
• Comprehensive familiarity with industry frameworks such as NIST, CIS Controls, CMMC, HIPAA, PCI DSS, and cloud security best practices
• Excellent verbal and written communication skills, with the ability to translate technical findings into business-impact narratives

Compensation

#GSS

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 338541

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Construction Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly skilled and forward-thinking Senior Construction Engineer to play a pivotal role in the design, planning, and execution of complex infrastructure, telecommunications, and building projects. This role requires deep technical expertise, a passion for innovation, and a strong commitment to safety, sustainability, and engineering excellence.

As a Senior Construction Engineer, you will lead technical initiatives, provide expert guidance on construction methodologies, and collaborate with cross-functional teams to deliver scalable and efficient solutions. You will be instrumental in integrating emerging technologies and sustainable practices into our construction processes.

The Main Responsibilities

Leadership & Strategy

- Lead a multidisciplinary team of engineers, project managers, and solution architects.
- Define and execute the strategic roadmap for innovation in construction engineering in alignment with business and product strategy.
- Foster a culture of innovation, collaboration, and engineering excellence considering continuous improvement, energy efficiency, durability, time to market and safety.
Architecture & Engineering
- Identify, evaluate, and implement new construction methods, materials, and technologies (e.g., modular construction, Mechanical, Electrical, Prime Power and other innovative designs).
- Collaborate with R&D, technology vendors, and academic partners to pilot and scale innovative solutions.
- Drive adoption of digital tools such as BIM, AI-driven project analytics
- Guide teams in adopting modern technologies

Project
- Create and or provide technical oversight and guidance on complex construction Scope of work, Architecture Creation (A&E), Construction Drawing (CD) creation and other project related activities.
- Ensure compliance with engineering standards, safety regulations, and sustainability goals.
- Monitor KPIs and performance metrics to assess the impact of innovative solutions.
Stakeholder Engagement
- Partner with product managers, engineering teams, and business leaders to translate business needs into technical solutions.
- Advocate for architectural integrity and long-term scalability in cross-functional initiatives.
- Communicate technical concepts and business value to both technical and non-technical audiences.
Capability Development
- Evaluate emerging technologies and lead proof-of-concept initiatives.
- Develop internal capabilities through working with peer training groups for documentation, mentorship, and hands-on technical leadership.

What We Look For in a Candidate

Required Qualifications
- Bachelor’s or Master’s degree in Civil/Electrical/Mechanical Engineering, Construction Management, or related field.
- 7+ years of experience in construction engineering, with at least 3 years in a leadership role.
- Proven history of implementing innovative construction solutions or technologies.
- Strong understanding of construction codes, safety standards, and project delivery methods.
- Excellent leadership, communication, and cross-functional collaboration skills.
Preferred Qualifications
- Professional Engineer (PE) license or equivalent certification.
- Experience with Lean Construction, Integrated Project Delivery (IPD), or Design-Build.
- Familiarity with sustainability frameworks (e.g., LEED, WELL) and carbon reduction strategies.
- Knowledge of digital construction platforms (e.g., Autodesk Construction Cloud, Procore).

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-MB1

Requisition #: 339029

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Mgr Planning and Engineering (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a visionary and results-driven Senior Manager of Construction Engineering to lead the development and implementation of innovative solutions in construction design, planning, and execution. In this strategic role, you will oversee a high-performing team of engineers and planners to design, implement, and evolve scalable, secure, and innovative technical solutions for large-scale infrastructure, telecommunications and building projects. With deep construction expertise and a passion for integrating emerging technologies and sustainable practices, you will serve as a key partner to product, engineering, and business stakeholders—ensuring that architectural decisions align with business goals and modern technology standards.

The Main Responsibilities

Day-to-day functions of this group include all phases of development of Custom Network solutions configurations for Site Civil Construction, OSP/Overpul/Newbuild Construction, Power, and Common Systems equipment. Any issue that significantly affects the delivery of new capability or significant interruption to existing processes must be immediately brought to management attention clearly, concisely, and with recommended solutions/approaches

Leadership & Strategy

- Lead a multidisciplinary team of engineers, project managers, and solution architects.
- Define and execute the strategic roadmap for innovation in construction engineering in alignment with business and product strategy.
- Foster a culture of innovation, collaboration, and engineering excellence considering continuous improvement, energy efficiency, durability, time to market and safety.
Architecture & Engineering
- Identify, evaluate, and implement new construction methods, materials, and technologies (e.g., modular construction, Mechanical, Electrical, Prime Power and other innovative designs).
- Collaborate with R&D, technology vendors, and academic partners to pilot and scale innovative solutions.
- Drive adoption of digital tools such as BIM, AI-driven project analytics
- Guide teams in adopting modern technologies

Project
- Create and or provide technical oversight and guidance on complex construction Scope of work, Architecture Creation (A&E), Construction Drawing (CD) creation and other project related activities.
- Ensure compliance with engineering standards, safety regulations, and sustainability goals.
- Monitor KPIs and performance metrics to assess the impact of innovative solutions.
Stakeholder Engagement
- Partner with product managers, engineering teams, and business leaders to translate business needs into technical solutions.
- Advocate for architectural integrity and long-term scalability in cross-functional initiatives.
- Communicate technical concepts and business value to both technical and non-technical audiences.
Capability Development
- Evaluate emerging technologies and lead proof-of-concept initiatives.
- Develop internal capabilities through working with peer training groups for documentation, mentorship, and hands-on technical leadership.

What We Look For in a Candidate

Required Qualifications
- Bachelor’s or Master’s degree in Civil/Electrical/Mechanical Engineering, Construction Management, or related field.
- 10+ years of experience in construction engineering, with at least 3 years in a leadership role.
- Proven history of implementing innovative construction solutions or technologies.
- Strong understanding of construction codes, safety standards, and project delivery methods.
- Excellent leadership, communication, and cross-functional collaboration skills.
Preferred Qualifications
- Professional Engineer (PE) license or equivalent certification.
- Experience with Lean Construction, Integrated Project Delivery (IPD), or Design-Build.
- Familiarity with sustainability frameworks (e.g., LEED, WELL) and carbon reduction strategies.
- Knowledge of digital construction platforms (e.g., Autodesk Construction Cloud, Procore).

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-MB1

Requisition #: 339002

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Mgr Software Engineering (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Mgr, Software Engineering is responsible for helping to design and implement our vision for the future of the Lumen. They have broad experience with software development, product delivery, agile, DevOps and cloud computing. They are capable of leading their team by example and by contribution, as they develop and ship features. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions.

The Sr Mgr should also work closely with development teams to troubleshoot or fix any technical issues, while ensuring results-oriented execution, fostering collaboration, and focusing on the growth and development of individuals within their teams. Additionally, they will coordinate with offshore or near-shore managers and developers to delegate and oversee work being handed off, ensuring alignment of goals and successful delivery.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Lead their team to deliver services and features that support Lumen’s various business units.
Collaborate with the product owner and their team to prioritize delivery and clarify requirements in terms of testability, consistency, and completeness.
Advocate, adopt and coach their team on lean, agile, and DevOps engineering practices.
Establish best practices and technology standards to support the delivery lifecycle including automation and security coverage.
Support their teammates through HR processes such as career growth, performance reviews, and blocker removal.
Work alongside others on the team to provide architectural and design guidance.
Design and help their team design solutions that include cloud computing, infrastructure, distributed systems, microservices-oriented patterns, security and/or automation.
Embrace and model a culture that promotes an empowered team environment.
Act as a servant leader to support their team.
Recognized as an expert within the organization, both within and beyond own function.
Strong knowledge of software development methodologies, tools, and best practices.
Provide technical leadership, set technical direction, and ensure the adoption of best practices.
Drive innovation within their teams and ensure the adoption of new technologies and approaches.
Identify and solve complex problems, make data-driven decisions, and mitigate risks.
Define long-term engineering strategies, align them with organizational goals, and drive their execution.

What We Look For in a Candidate

Typically 7 years related experience and 2+ years previous manager-level leadership experience expected.
Must have working experience with mastery in relevant programming languages (e.g., Python, Java, GoLang, JavaScript, etc.).
Ability to conceptualize, design, and implement scalable system architectures.
Familiarity with modern technologies, including emerging technologies and industry trends, particularly within their domain of expertise (e.g., cloud platforms, Kubernetes, AI/ML, DevOps).
Solid understanding of the telecommunications domain, including the functionality and routing mechanisms of Telephone Numbers and Toll-Free Numbers.

Compensation

Location Based Pay Ranges:

#LIVK1

Learn more about Lumen's:

Requisition #: 339128

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Director Public Sector Program Management (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director, Public Sector Program Management is responsible for effectively aligning the people, processes, measurements, standards, resources, and technical solutions to enable delivery excellence across all customer project management lifecycle phases, including service delivery, network design, engineering, construction, and the ongoing operations and maintenance (O&M) of assigned programs. The Senior Director will lead a complex cross-functional team that executes numerous simultaneous activities (technical and non-technical) across a range of projects that include network deployments and sustainment, contract performance management, compliance and regulatory oversight, and financial program control. The role also emphasizes the need for proactive engagement across work streams, with significant customer and Lumen ecosystem coordination required to direct contract performance successfully.

The Main Responsibilities

•Directs activities of a department combining several disciplines or one discipline that is highly specialized and/or technically complex to achieve/exceed revenue, growth, and delivery expectations.
•Drive cross-functional teams, including both sales and non-sales, to deliver consistent messaging in alignment with existing customer engagement strategies. Additionally, this leader will be expected to develop strong internal and external partnerships, support opportunity development, and deliver a world-class customer experience.
•Responsible for developing and implementing a holistic approach to advancing tailorable program management frameworks that enable delivery excellence across the portfolio.
•Implements a comprehensive process for the business to accurately assess financial performance against established targets and regularly review the implementation of the business unit’s strategic direction to support process improvements, including all key leading indicators from a financial and operational perspective.
•Manage a complex spend plan to ensure all cost-related aspects of the program operate within established budgets; identify, assess, and mitigate financial and operational risks, proactively applying corporate resources and escalating to senior management as required.
•Address key issues in organizing cross-functional delivery teams to determine the appropriate methodological approach to deliver results, drive growth, and enhance Lumen’s overall operational efficiency.
•Motivate, coach, and develop PMO individual contributors, managers, and directors; effectively resolve organizational conflict; remove implementation, delivery, and revenue generating barriers; and regularly provide positive recognition and feedback to employees and ecosystem partners.

What We Look For in a Candidate

•Bachelor’s degree or equivalent education and experience. Typically, 8 - 10 years’ related experience with a minimum of 3+ years’ experience at the Director level are required; specific and demonstrated experience in portfolio management, leading large delivery organizations, providing operational support, leading complex technology implementations, and/or managing complex networks is highly desirable.
•Direct experience demonstrating advanced technical knowledge and/or span of control. Programs within the portfolio are deep in content, broad in scope, or both. Large programs require the seamless integration of multiple functional specialties.
•Expertise in full lifecycle project/program/portfolio management, including a demonstrated ability to provide cross-organizational guidance and direction, proven experience managing complex scope, delivery schedules, and budget, along with the demonstrated ability to manage multiple, concurrent tasks.
•Industry certifications are preferred, including Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL).
Strong written and verbal communication skills, along with a well-established executive presence, and the demonstrated ability to leverage experience, analytical problem-solving skills, and technical acumen to influence positive business outcomes are required.
•Proficiency using Microsoft Office applications (Excel, Word, SharePoint, Project, and PowerPoint) is required.
Demonstrated ability to build and maintain a winning culture of teamwork and transparency, where team members are committed to the goals and objectives of the organization is required.
•Proven ability to develop high-performing teams that regularly achieve dynamic results in a matrixed environment is highly desirable.
Ability to travel at least 25%.
•Candidate must be a US Citizen with an Active Top Secret/SCI clearance; ability to be cleared for additional program access as required; must maintain eligibility requirements for access to classified information via government security re-investigation.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-EL1

Requisition #: 339232

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Office Manager (Bellevue, WA, US, 98004)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Act as the primary point of contact for guests and team members, ensuring a welcoming, professional, and secure environment. Provide comprehensive support for in-person visitors, assist with digital communications, and help maintain office technology systems.

Location

This position will be onsite in Bellevue, Washington.

The Main Responsibilities

• Greet all visitors, answer their questions, and direct them to the appropriate person, department, or video meeting
• Enforce security protocols, including digital check-in systems, visitor badge management, and compliance with workplace access controls
• Support office employees, coordinating with staff on-site and online for meetings, deliveries, and guest arrivals
• Maintain the reception area and common spaces, ensuring they are tidy, functional, and comply with health and safety guidelines
• Facilitate smooth team handoffs by maintaining up-to-date digital logs, documenting important notes, visitor records, and any incidents
• Assist with scheduling, calendar management, event coordination of conference rooms and technology setup for meetings and presentations
• Oversee the inventory of office supplies, including coffee and breakroom essentials, place online orders as needed, and track deliveries using digital procurement systems
• Ensure breakrooms are well-maintained and coffee machines are cleaned regularly
• Monitor and respond to the emails and instant messaging channels, prioritizing urgent requests and inquiries

What We Look For in a Candidate

• Minimum 2 years’ experience in a customer-facing, administrative, or reception role
• Excellent verbal and written communication skills
• Proficiency with Microsoft 365 and digital communication tools (e.g. Teams, Zoom)
• Strong organizational skills and attention to detail
• Ability to multitask and adapt in a fast-paced, flexible work environment
• Experience with scheduling, visitor management, and supply ordering systems
• High degree of professionalism and customer service orientation
• Ability to maintain confidentiality and handle sensitive information
• Problem-solving mindset and willingness to learn new technologies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$40,793 - $65,000 in these states: WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-MK1

Requisition #: 339248

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Engineer - SAP OTC (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a Lead Software Engineer to join our team. The ideal candidate will be customer focused and responsible for providing expertise and support for the Order to Cash Process while collaborating with cross functional teams to deliver solutions.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Daily Support of the Order to Cash module within S4, including but not limited to Solution Quotes, Sales orders, Service contracts, billing, and pricing. This includes identifying issues and providing resolutions.
Responsible for S4 Integrations with multiple satellite ordering systems.
Gather business requirements and translate them into functional requirements.
Work with the development team to test and implement system improvements/business requirements
Configuration and implementation within S4
Primary contact for multiple Business teams as it relates to the order lifecycle
Provide leadership and support to extended teams, including Procure to Pay, Warehousing, Accounting teams, and Third-Party Logistics.
Ability to work independently and as part of a team.

What We Look For in a Candidate

Required Qualifications:

7 + years of SAP Experience, primarily in Order to Cash
Bachelor’s Degree required/Master’s Degree preferred
S4 OTC implementation
Managed Master Date for a Large Organization
Travel up to 25%

Preferred Qualifications:

EDI Experience is nice to have
Dassian Experience is nice to have
Vertex Experience is nice to have

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 337453

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Developer (MADRID, ES, 28045)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a Lead Software Developer. This team player translates product vision and requirements into software design.

This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and instance lifecycle management using AI stack. Passionate about software automation and quality is always a priority. This role will collaborate with key stakeholders across the organization including but not limited to executive leadership, product owners, developers, and testers to plan, develop, and implement solutions to optimize and automate business and technical processes.

The Main Responsibilities

Write clean, maintainable code, including test.
Work in a CI/CD environment.
Participate in meetings and conferences to gather requirements y discuss architectural decisions.
Collaborate with other employees to ensure quality product enhancements.
Work with the development team to improve the system architecture.
Work under agile principles.
Develop reusable software components.

What We Look For in a Candidate

English proficiency (C1/C2)
Bachelor's in Computer Science or equivalent
5+ years in Java/Python development
Skilled in Spring, Spring Boot, FastAPI, Django
Proficient in REST API development and security (OAuth2.0, OIDC)
Experience with SQL (Oracle/PostgreSQL) and NoSQL (MongoDB/Couchbase)
GenAI development using Python, Langchain, Vector datastores
Container ecosystems (Kubernetes, Docker)
Cloud platforms (AWS, GCP, Azure)
CI/CD pipelines
System design and performance engineering

What to Expect Next

Requisition #: 338035

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Industry Strategist (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a strategic, analytical, and collaborative Industry Strategist to support the development and execution of cross-segment industry strategies. Reporting to the Director of Industry Strategy, this role will help shape our go-to-market approach, deepen our industry insights, and drive alignment across commercial teams. The ideal candidate brings a strong understanding of market dynamics, customer needs, and commercial operations, with the ability to translate insights into actionable strategies.

The Main Responsibilities

Key Responsibilities:
- Industry Insight & Analysis
- Strategic Planning & Execution
- Cross-Segment Collaboration
- Performance Monitoring
- Thought Leadership & Enablement

What We Look For in a Candidate

Qualifications:
- Bachelor’s degree in Business, Economics, Marketing, or a related field; MBA or advanced degree preferred.
- 6+ years of experience in strategy, consulting, or industry-focused roles, ideally within a commercial or go-to-market context.
- Strong analytical skills with the ability to synthesize complex data into clear insights.
- Excellent communication and stakeholder management skills.
- Experience working in a matrixed organization and leading cross-functional initiatives.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-SJ1

Requisition #: 339195

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate Sr (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Advocate Sr is a customer facing role aligned to our Inside and Mid-Market Customer Segment. Revenue retention for the Inside/Mid-Market customer base will be at the forefront of this role, along with strict adherence to activity metrics to ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also require the successful individual have the ability to act in a mentor/leadership capacity, and ensure they are prepared to actively engage and participate to solidify and grow those skills.

The Main Responsibilities

Subject Matter Expertise - Act as a subject matter expert on a specific topic or process and provide insight and review for the team members, including specific opportunities to present in regional and all hands discussions and to leadership. This SME responsibility would be documented and reviewed with leadership as part of performance.
Mentor/Training/Coaching Expectations – The Customer Success Advocate Sr will participate in an active mentorship either on their own team or peer team for new hires and/or select Customer Success Advocates. Assignment as mentor would be documented and reviewed with goals and expectations to gauge effectiveness. Training opportunities will be presented to the Customer Success Advocate Sr to advance presentation and growth for both the individual and team members.
Project Based Activity - Engagement in an ad hoc project(s) as required to showcase analytical and or ability to provide valuable feedback to CS ecosystem or leadership.
Account Based Activity - Lead CS Engagement on a high interaction account (DSR, for example) that requires daily intervention, meetings, customer, and sales facing requests, etc.
Handles highly complex renewal and upgrade / upsell opportunities and other requests with little to no input or assistance from management or peers.
Completes all required training activity in a timely manner without additional follow up
Escalation Management as part of individual base of accounts or team when additional assistance is required
Timely manage all activity parameters (i.e., Gainsight) to ensure Customer Success objectives are clearly met. Utilize health indicators to proactively address relevant issues with customers.
Complex account base mix – The Customer Success Advocate Sr will have responsibility for accounts that require higher touch/complexity level (i.e., accounts billing >10K will be scaled toward Customer Success Advocate Sr, while Inside accounts will be fewer)
Implement Customer Success Plans and Identify and qualify opportunity for expansion with partnership with Sales as necessary
Implement Revenue Retention and growth strategies and execute repeatable, consistent renewal and MAC methodology, month over month
Manage risk to Customer’s success by identifying root causes and protect revenue by churn and disconnect mitigation, timely rerate/renewal of expired contracts, as well as billing credit mitigation

What We Look For in a Candidate

5+years of customer success or account management experience
Experience managing Inside and/or Mid-Market accounts
Ability to manage accounts end-to-end without intervention from Sales counterparts (i.e., CS Only accounts)
Ability to meet stated targets (Retention, MRR, Write-down, Gainsight activity) consistently
Ability to manage a robust funnel of Retention, Product Migration, and MAC opportunities; as well as keeping funnel managed and cultivated month over month

Education:
Bachelor’s degree in related field (Marketing, Sales, Business Admin, Communications, Telecom, etc.) or commensurate experience

Compensation

Location Based Pay Ranges:

$62,843 - $83,790 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$65,993 - $87,980 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$69,132 - $92,169 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338815

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer - Data Center (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen Technologies is seeking a highly skilled Solution Engineer to join our Pre-Sales Solution Engineering team, focusing on identifying, scoping, designing, and selling fiber infrastructure and network fabric solutions to data center developers, owners, and operators. This role will support data center and cloud infrastructure companies as they expand their networks to meet the demands of AI workloads. The ideal candidate will have deep expertise in optical architectures, fiber planning and installation, network fabrics, and the space, power, and cooling requirements critical to operating data center environments.

As a Solution Engineer, you will collaborate with sales, product, and engineering teams, as well as numerous data center partners, to develop tailored solutions, provide pre-sales technical support, and drive innovation to position Lumen as a leader in next-generation data center network infrastructure.

The Main Responsibilities

Solution Design & Innovation:

Design and selling customized network architectures to meet the unique needs of data center owners, operators, and developers.
Innovate optical architectures, network fabrics, and fiber-based solutions to enhance performance, scalability, and efficiency for AI-driven workloads.
Develop detailed designs for fiber planning, installation, and integration, ensuring alignment with customer requirements and Lumen’s network capabilities.
Assist with the design, development, and positioning of scalable network fabric and architectures within data center environments.

Pre-Sales Support:

Partner with sales teams to engage with customers, understand their technical and business needs, and articulate the value of Lumen’s fiber and network fabric solutions.
Deliver compelling presentations, technical proposals, and proof-of-concept demonstrations to showcase solution capabilities.
Respond to RFPs, RFIs, and customer inquiries with detailed, accurate, and competitive solution designs.
Act as a trusted technical advisor to customers, guiding them through the solution lifecycle from concept to contract.

Collaboration & Cross-Functional Support:

Work closely with product management and the data center partner community to provide feedback on market needs and drive the development of new network fabric and data center offerings.
Collaborate with network engineering and operations teams to ensure a seamless transition from pre-sales design to implementation.
Stay informed on industry trends, data center requirements, and emerging technologies to inform solution strategies.

Technical Leadership:

Serve as a subject matter expert in data center architecture, fiber plant design, optical networking, and scaling network fabrics to meet the demands of AI-driven workloads.
Mentor junior team members and contribute to knowledge-sharing initiatives to elevate team expertise.

What We Look For in a Candidate

Experience with micro edge data center deployments, including modular or containerized solutions.
Familiarity with sustainability practices in network infrastructure, such as energy-efficient cooling and power systems.
Certifications in optical networking (e.g., Ciena, Nokia, or Cisco) or data center design (e.g., CDCP, Uptime Institute) are a plus.
Knowledge of Lumen’s fiber network and service portfolio.
Bachelor’s degree in a related field or equivalent years of experience
Seven plus years of experience in solution architecture, pre-sales engineering, or network design, with a focus on data center architectures and fiber infrastructure.
Proven track record of working with data center operators or cloud providers on large-scale network deployments.
Experience designing fiber outside plant and data center multi-tenant network fabric architectures is highly desirable.
Deep knowledge of optical networking technologies and data center network fabrics.
Expertise in fiber planning, installation, and testing processes, including loss budgets and dispersion management.
Strong understanding of space, power, and cooling requirements for data centers and HCI environments.
Familiarity with AI-driven network architectures and their impact on fiber and data center infrastructure.
Proficiency in network design tools (e.g., Ciena Blue Planet, Nokia NSP, or similar) and simulation software.
Knowledge of industry standards (e.g., ITU-T, IEEE, Telcordia) and best practices for optical and edge deployments.
Exceptional communication and presentation skills, with the ability to translate complex technical concepts into business value for diverse audiences.
Strong customer-facing skills, with a consultative approach to problem-solving.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Excellent project management and organizational skills, with a focus on delivering high-quality solutions on time.
Willingness to travel up to 30% for customer meetings, site visits, and industry events.
Ability to work flexible hours to accommodate customer needs across time zones.

Compensation

Location Based Pay Ranges:

$99,225 - $132,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$104,192 - $138,915 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$109,148 - $145,530 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-KS1

Requisition #: 338783

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

LEAD INFORMATION SECURITY ENGINEER (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Information Security Engineer is a member of the Industrial Security team supporting Lumen Public Sector and is responsible for performing cybersecurity compliance activities in support of various government contracts. The Lead Information Security Engineer must execute all seven phases of the Risk Management Framework (RMF) process in accordance with both FISMA and DoD policy. Responsibilities include developing RMF documentation (System Security Plan, Security Control Traceability Matrix, Plan of Action & Milestones, various Standard Operating Procedures, Continuous Monitoring Plan, etc), tracking/resolving vulnerabilities, performing continuous monitoring activities, developing security policies, and supporting all cybersecurity compliance related activities. The Lead Information Security Engineer works closely with Lumen program teams and government customers on a regular basis.

A successful candidate will have excellent communications skills and experience presenting technical and non-technical cybersecurity issues to a wide variety of audiences. The candidate must be able to work independently and as a team leader to develop and execute strategies. The candidate must also possess and maintain a broad technical knowledge of current and emerging technologies used within corporate infrastructure and government customer infrastructure. In addition, candidates must have excellent organizational skills, the ability to pay attention to details, and effective problem-solving skills.

Location

This is a remote position open to candidates based anywhere in the US

The Main Responsibilities

Perform as an Information Systems Security Officer (ISSO) for government systems
Achieve and maintain ATOs (Authority to Operate)
Write System Security Plans (SSP), Plan of Actions & Milestones (POA&M), Continuous Monitoring Plans, Risk Assessments, Privacy Impact Analyses (PIA), and supporting documentation for systems subject to NIST SP800-53
Lead Security Assessment and Authorization processes and procedures
Manage cybersecurity audits by federal departments/agencies, including third party auditors
Develop and complete continuous monitoring reports and briefings
Interface with appropriate government agencies, company management and employees, customers, vendors,and suppliers to ensure understanding of and compliance with security requirements
Review vulnerability and compliance scan results (Nessus, Qualys, etc), work with team members to resolve vulnerabilities, and track ongoing vulnerability status and remediation
Conduct periodic reviews to ensure compliance with established policies and procedures
Investigate and document cybersecurity incidents, as well as provide protective and corrective measures in response to such incidents
Report all cybersecurity incidents to the program Information Systems Security Managers (ISSM) through reports and briefings
Participate in the change management process to ensure changes to software, hardware, and firmware do not adversely impact the security of an environment
Develop, facilitate, and present information security awareness and security training on various customer and corporate security policies
Recommend security best practices and system configuration standards

What We Look For in a Candidate

Bachelor’s degree in Cybersecurity, Computer Science, a related field, or equivalent experience
Minimum of 6 years of relevant Security/Compliance Engineering experience
Extensive experience in the administration, design and implementation of security controls including experience in applying methodologies and principles for all levels of security.
Exceptionally strong oral and written communication skills, collaboration skills, and experience in presenting technical issues to all levels of management, as well as non-technical staff.
Must possess current applicable professional/technical certifications, such as CISSP, GPEN, GWAPT, GISEC, CISM or CISA.
Experience with technologies, tools and process controls to minimize risk and data exposure.
Broad technical knowledge of current and emerging technologies used both within the corporate infrastructure and in delivering customer facing services.
US Citizenship required
Suitability, Public Trust required

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

Requisition #: 339176

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Telecommunications Technician (LEXINGTON, NE, US, 68850)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Location and Schedule

This is a full time position located in Lexington, Gothenburg, or Holdredge, NE. The schedule is Monday - Friday 8am - 4:30pm. The schedule may also include possible weekends, holidays, and on call rotation.

The Main Responsibilities

Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
Enable the wireless/wired network on company-approved modems/routers. Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility. This includes cabling various electronic components (e.g., routers, computers, etc.)
Analyze and troubleshoot basic technical problems or issues.
Perform continuity and/or conformance testing. Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines with the assistance of the test center or other designated employees.
Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc., and perform specified work.
Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating their service needs and recognizing and suggesting additional/alternative services as appropriate.
Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, and review systems configuration.
Identify/explore additional revenue generation opportunities.

What We Look For in a Candidate

Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
May be assigned to work out of town for varying lengths of time.
Drive company-provided vehicle.
Requires a valid state drivers license and a satisfactory driving record.
May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
May require a CDL.
May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
May require pole climbing certification.
When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
May work in confined spaces (e.g., attics, crawl spaces, utility holes).
May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Compensation

Pay Range

Minimum hourly rate: $15.07
Maximum hourly rate: $39.84

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Network Technician)

#LI-CS2

Requisition #: 338016

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Senior Lead Project Manager - Public Sector (TOKYO, JP, 1056217)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a hybrid Project Manager/Engineer/Customer Care Manager role. The incumbent will work within a United States Federal contract program management office (PMO) and will occasionally support Asia Pacific (business entity) activities. The position will be customer facing and engage in support of the complete life cycle of program service orders. This involves pre-sales site surveys, development and implementation of technical solutions, and sustainment. The incumbent will meet directly and in person with the customer’s Field Office personnel on a regular schedule to assess customer satisfaction and identify process improvements to enhance customer satisfaction.

The Main Responsibilities

PMO:
Have sufficient Project Management experience to support the following:
Work closely with customers, vendors, and internal PMO team members to ensure smooth implementation and support of services
Assist with status reporting of assigned orders
Coordinate site access requests and test scheduling
Leverage PM skills to lead local projects in Japan for business and customer requirements

Engineering:
Act as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, and technical workshops
Internal feedback loop to sales, PMO, carrier management teams regarding customer experience, product features/functionality, and service implementation/management
Have technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services)
Able to lead & engage in complex discussions with internal ecosystem, driving solutions & outcomes with sales, product & engineering
Understand the regional network architecture as well as the subsea network outward touch points with adjacent landmasses
Customer Care Manager:
Coordinate updates for enterprise customer orders with regional and local Lumen APAC stakeholders
Drive customer orders to meet delivery dates and increase monthly installed revenues
Collaborate with regional Sales teams to support sales of Lumen products and services in APAC

What We Look For in a Candidate

Be fluent in Japanese (Level 1)
US citizen living in Japan
Bachelors Degree in technical field or equivalent US Government telecommunications industry experience.
5+ years of telecommunications industry experience in a US Government environment.
PMP preferred
Have or able to achieve a Secret Clearance

Compensation

What to Expect Next

Requisition #: 338812

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Software Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is a lead role in developing tools to support Planning and Engineering groups in the management of key company initiatives and strategies. Includes partnering in a team environment or be able to independently design, develop, code, test, debug and implement database applications to accommodate user needs of moderate to complex scope and difficulty including graphical user interfaces and interfaces with other systems. Using Systems Thinking as an approach to problem solving, develop solutions through database design, and be responsible for documenting solutions, logical data models, and data flows. Demonstrate and apply a variety of technical skills including knowledge of multiple programming languages and the ability to quickly learn communication technologies.

They bridge the gap between developers and project managers, providing technical leadership, mentorship, and fostering a collaborative development culture. Their responsibilities include setting technical direction, managing projects, ensuring code quality, and driving innovation.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident/Green Card for consideration.

The Main Responsibilities

Participate in software development using Agile/Scrum methodologies.
Attend daily stand-ups, sprint planning sessions, and retrospectives to plan, track, and code development tasks.
Participate in one or more Scrum teams with focus on open source technologies best practices.
Champion Agile/Scrum methodologies and adaption of Lumen's Agile Software Engineering Process.
Monitor and manage changes for supported applications including the managing and distribution of team assignments.
Translate simple to complex user stories into functional and actionable software. Create visual representations of logical business processes using Visio or other open-source design tools.
Adapt to new technologies, particularly those providing reporting capabilities.
Analyze, design, develop, test, implement, and maintain applications software.
Provide on-call support.
Set the technical direction for projects, make key architectural decisions, and ensure adherence to coding standards and best practices.
Mentor and guide a team of software engineers, foster a collaborative and productive environment, and provide constructive feedback.
Manage the software development lifecycle, create and maintain project schedules, track progress, and identify and resolve potential roadblocks.
Ensure code quality through code reviews, implement automated testing strategies, and contribute to the development of robust and scalable software.
Effectively communicate with team members, stakeholders, and other teams to ensure alignment and clarity on project goals and progress.
Stay up-to-date on emerging technologies and best practices, identify opportunities for innovation, and drive the adoption of new technologies and methodologies.
Identify and resolve complex technical challenges, debug code, and ensure the stability and reliability of the software.
Oversee the release management process, ensuring smooth and controlled deployments of software releases.
Create and maintain comprehensive documentation for software architecture, design decisions, and coding practices.

What We Look For in a Candidate

Expert in industry-specific voice knowledge with detailed understanding of the voice domain, especially in telephone number provisioning.
Bachelor’s degree in Computer Science, Computer Information Systems or related field or the equivalent in training and experience.
10+ years of experience with a Bachelor's Degree or 8+ years of experience with a Master's Degree.
5+ years of experience in data warehousing and/or business intelligence.
5+ years of experience developing applications and business solutions.
Ability to lead and work in a team-oriented environment where team members and business partners are located across the US and internationally.
Ability to plan, organize, and coordinate multiple tasks to meet established deadlines while accommodating rapidly changing priorities.
Experience analyzing, designing, refining, and maintaining information processing systems in a large application environment.
Experience using structured specification coding and documentation techniques.
Work experience with at least one major computing platform.
Efficient in programming languages such as Java (Expertise), .Net, SQL, and basic knowledge of scripting languages like Bash or Python.
Fluent with frameworks and libraries such as Spring Boot (Advanced), Spring Framework (Core, Data, Security, MVC), Hibernate/JPA, Apache Kafka / Confluent Kafka, RESTful Web Services, and JUnit/TestNG for testing.
Proficient in one or more cloud platforms (AWS, Google Cloud Platform, Microsoft Azure).
Experience with cloud services like AKS, Logic Apps, and Service Bus.
Knowledge of cloud architecture and best practices.
Experience with WebLogic and WebSphere administration and configuration of WebLogic Server.
Skilled in deployment and monitoring of applications on WebLogic.
Proficient in troubleshooting and performance tuning on WebLogic and WebSphere.

Compensation

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JS1

Requisition #: 339034

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Software Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident/Green Card for consideration.

The Main Responsibilities

Partners in an Agile Scrum team environment to design, develop, code, test, debug, and support in-production new software or significant enhancements to existing software.
Works closely with business partners and technical staff to create technical solutions that meet business and technical requirements.
Collaborates with product developers in an agile team to define and implement effective and efficient automated tests.
Documents own work to promote transparency and reuse.
Builds production-quality enterprise-grade systems that achieve target SLAs for scalability, reliability, and performance on an agreed-upon schedule.
Actively participates in code review, unit testing, and continuous integration processes.
Ensures code quality through code reviews, adherence to coding standards, and promotion of best practices.
Mentors junior and mid-level engineers, providing guidance and fostering their professional growth.
Designs, develops, and implements software solutions, ensuring they are scalable, maintainable, and efficient.
Collaborates with cross-functional teams, including product managers, designers, and QA, to define requirements and deliver solutions.
Performs software testing and quality assurance to ensure software functionality and performance.
Contributes to strategic planning and decision-making related to software development and technology.
Prioritizes and handles multiple concurrent projects and efforts.
Demonstrates accountability for successful completion of assignments and tasks.
Stays updated with the latest industry trends, technologies, and programming standards.
Identify and solve complex problems, make data-driven decisions, and mitigate risks.

What We Look For in a Candidate

6+ years of experience with a bachelor’s degree or equivalent education and experience (Computer Science or similar is preferred). 4 + years of experience with a master’s degree.
Working knowledge of software development methodologies, standards, and coding best practices
Experience in Agile practices, including planning and grooming, sprint management, daily standup, and retrospective participation
5+ years development experience with .NET, Java Spring boot, Kubernetes
Experience with Oracle RDBMS, NoSQL, writing PL/SQL, Kafka
Familiarity with modern technologies, including emerging technologies and industry trends, particularly within their domain of expertise (e.g., cloud platforms, Kubernetes, AI/ML, DevOps).
Experience with Unix/Linux shell scripting
Experience in developing scalable high-performance systems to support high data volume processing

Preferred

Experience with REST API Services
Experience in the telecommunications industry

Compensation

Location Based Pay Ranges:

$82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JS1

Requisition #: 339033

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Carrier Relations Manager (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This position is primarily responsible for managing carrier vendors who provide voice services, including negotiating contracts, reviewing performance and analyzing data. Candidate will redline contracts to meet established business needs, negotiate with the other party to reach agreement on terms, stakeholder with internal SMEs to gain approval if terms are outside of standard parameters, and work closely with regulatory legal should commission action be required. The right candidate will have the ability to handle situations involving conflict while promoting a positive company image, consume high amounts of complex data points and craft presentations that are easily consumed by the business, and communicate courteously and professionally with other employees, external entities, and industry representatives.

Location

This is a work from home position within the U.S.

The Main Responsibilities

Negotiate Agreements/Amendments with other carriers and their representatives, managing multiple agreements simultaneously.
Coordinate with internal groups such as legal, product, sales, network planning, routing, maintenance/repair, finance, and regulatory.
Identify gaps in our contract language template or guidelines, and work with team members/ internal subject matter experts to propose new solutions.
Work with internal teams to monitor vendor service performance and address any issues with the vendor.
Analyze network call data and vendor invoicing to produce cost and revenue analysis used in contract negotiation, dispute resolution and TDM to IP transition opportunities.
Identify cost savings and business opportunities with new vendors, develop a plan and follow through to completion.

What We Look For in a Candidate

Work effectively on a team and as a self-driven contributor.
Contract negotiation skills and ability to interpret terms and conditions of contracts, tariffs and industry regulations.
Combination of strong data analysis, written/oral communications, and problem-solving versatility: making the best decisions possible given the data quality and time available.
Knowledge of and Experience with voice usage services, network design, routing, and billing for 251/252 regulated services as well as commercially driven Voice Term, Toll Free and Ancillary services in both the TDM and IP technology spaces.
Must be able to adapt to an ever-changing work environment, prioritize multiple projects and issues at the same time, with the ability to coordinate across functions and possess a proactive work method.
Strong MS Word and MS Excel skills and other tools for managing, analyzing, and creating reports of large, sometimes complex datasets (MS Access, Tableau, etc.)
Bachelor's Degree or 5+ years of relevant job experience. Relevant experience is described as:
- Telecom specific to voice services
- Contract negotiation
- Data analysis and presentation
- Similar essential duties

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-PB1

Requisition #: 338897

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Software Developer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Software Developer at Lumen, you will leverage cutting-edge technologies to design, develop, and deploy software solutions that drive innovation and efficiency. This role requires a solid understanding of modern coding practices, continuous integration and delivery (CI/CD) pipelines, and cloud-based deployment strategies.

The Main Responsibilities

Develop, test, and maintain software applications using modern programming languages such as Java, Python, GoLang, SpringTools
Build scalable and secure APIs and MicroApps for integration within complex systems.
Collaborate with cross-functional teams to implement CI/CD pipelines utilizing GitHub for seamless software delivery.
Deploy applications to cloud-based environments, ensuring high availability and performance.
Apply DevSecOps principles to enhance security and reliability in the development lifecycle.
Participate in code reviews and ensure adherence to coding standards and best practices.
Understand various network topologies and integrate software solutions accordingly.

What We Look For in a Candidate

Bachelor’s degree in Computer Science, Software Engineering, or a related field.
3–5 years of professional experience in software development, with demonstrated expertise in Java, SpringTools, and cloud-based deployments.
Containeraztion with Docker, kuberenetes in AWS (EC2, ECS, EKS)
Database knowledge and expierence in Oracle, MariaDB, SQL (MySQL. Oracle workbench, etc)
Familiarty with network topologies and network equipment configuration
Temporal.io workflow management preferred experience
Knowledge of generative AI development techniques and tools is a plus.
Strong analytical skills and ability to adapt to changing technologies.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338855

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Developer - UI (Vue.js) (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The ideal candidate, will be a key member of the STEPN organization. They will implementing best practices and guidance for building first in class software solutions by utilizing cloud native technologies.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

Partners in an Agile Scrum team environment to design, develop, code, test, debug, and support in production of new software or enhancements to existing software
Works closely with business partners and technical staff to create solutions that meet business and technical requirements
Collaborates with product developers in a fast-moving agile team to define and implement effective and efficient automated tests
Documents own work to promote transparency and reuse
Builds unit test cases, debugs integration issues, and deploys emergency patches as needed
Actively participates in the code-review process
Prioritizes and handles multiple concurrent projects and efforts
Makes clear, specific commitments to deliver results on schedule
Accountable for successfully completing assignments or tasks on schedule

What We Look For in a Candidate

Significant software engineering experience in writing complex front-end UIs using Vue.js (version 3)
Significant experience with integration technologies including REST and GraphQL Services, micro-services patterns, Open API specifications.
Experience with data structuring standards including XML, JSON, and YAML
Knowledge of code versioning tools such as Git and GitHub Automation and build tools.
Effective communication, interpersonal and analytical skills
Ability to work in a highly collaborative and empowered environment
Self-starter, can-do attitude within a fast-moving business and technical environment
Strong problem-solving skills, time management, and oral and written communication skills
Demonstrated history of software development roles with expanding responsibilities and corresponding successful deliveries over time
5+ years professional experience with a bachelor’s degree in computer science, Information Systems, or related field, or equivalent education and experience.
FedRAMP knowledge preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338756

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Cloud AWS Network Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a hands-on AWS Enterprise Voice Engineer to design, develop, and implement scalable voice solutions in the cloud. This role is ideal for a builder and problem-solver who thrives in fast-paced environments and is passionate about delivering real-time communications systems using AWS technologies. You’ll work closely with cross-functional teams to bring voice services to life—from concept to deployment. The role reports to the Director of Network Engineering.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

Develop and deploy enterprise voice services using AWS components such as EC2, Lambda, VPC, Direct Connect, and CloudFormation.
Implement and maintain SIP-based voice infrastructure in AWS, including SBCs, and call routing logic.
Automate provisioning and monitoring of voice services using scripting (Python, Bash) and infrastructure-as-code tools (Terraform, CloudFormation).
Integrate AWS voice services with third-party platforms and on-premise systems to support hybrid voice environments.
Troubleshoot and resolve issues related to call quality, latency, and service availability in real-time.
Collaborate with engineering and operations teams to ensure secure, compliant, and high-performing voice deployments.
Contribute to CI/CD pipelines for voice service updates and configuration management.
Document implementation details, runbooks, and operational procedures for voice services.

What We Look For in a Candidate

Required Qualifications

3+ years of hands-on experience with AWS services and cloud-native development.
2+ years of experience in voice engineering, including SIP, VoIP, SBCs, and real-time communications.
Strong scripting skills in Python, Bash, or similar.
Experience with infrastructure-as-code tools such as Terraform or AWS CloudFormation.
Familiarity with voice monitoring tools and protocols (e.g., RTP, RTCP, MOS scoring).
Solid understanding of network fundamentals (IP, DNS, NAT, VPNs).
Ability to work independently and collaboratively in agile environments.

Preferred Qualifications

AWS Certified DevOps Engineer or Solutions Architect – Associate/Professional.
Experience with NG911, E911, or other regulatory voice services.
Exposure to open source RTC tools in cloud environments. (Kamailio, FreeSWITCH,…)
Familiarity with GitHub Actions, Jenkins, or other CI/CD tools.
Experience with containerized deployments (Docker, ECS, EKS).
Proficiency in using Ansible to automate provisioning, configuration, and management of voice systems and network infrastructure

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 339106

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Customer Success Advocate II (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Advocate II is a customer-facing role that ensures our small and medium-sized customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers’ perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

• Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve
• Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics
• Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates
• Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales
• Implement revenue management practices, driving accountability and alignment of our operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion
• Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts; handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans)
• Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes
• Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins

What We Look For in a Candidate

•   Experience: 3+ years customer success or account management experience
•   Education Level: Bachelor's Degree or equivalent work experience
•   Experience working with and supporting enterprise customers, evaluating, and responding to needs with empathy and integrity
•   Excellent communication and interpersonal skills with ability to build relationships within customer accounts
•   Ability to proactively problem solve, make decisions on issue resolution while effectively negotiating directly with the customer and internally on their behalf
•   Technical aptitude to learn data networking technologies, products, and features
•   A high level of accuracy and attention to detail with good organizational capabilities
•   Ability to interpret customer data points and insights, prioritize and respond accordingly
•   Prioritize and manage multiple workstreams and task lists with strong time management skills
•   Ability to quickly learn various software, web-based platforms, and systems in accessing data
•   Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges:

$54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#LI-JB1

Requisition #: 338898

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Software Backend Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The ideal candidate will be a key member of the STEPN organization. They will implementing best practices and guidance for building first in class software solutions by utilizing cloud native technologies.

This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)

The Main Responsibilities

• Advanced software engineering using modern software languages and architecture patterns
• Up-to-date knowledge of current trends in software development and cloud native technologies
• Developing enterprise RESTful web services in REST the latest patterns
• Developing various data persistence frameworks leveraging SQL, Graph and No SQL solutions as appropriate
• Maintaining and resolving issues in a highly complex integration architecture
• Leveraging CI/CD pipelines as part of DevOps platforms to deliver code into test and production
• Following up with application owners and solution architects to resolve issues as needed
• Participating in and being a member of a multi-location, global software development team
• Mentoring others in various technical areas, including business processes implemented in the team's applications and the creation and delivery of designs and solutions in accordance with architectural direction.
• Engagement in all aspects of the software development life cycle, including requirements review, design, coding, code reviews, testing, deployment, and warranty support.
• Collaborating with others in the application of principles, theories, concepts and use of software methodologies, tools, documentation processes, security protocols, and test procedures to successfully deliver projects.
• Contributing to design and architecture solutions for telecommunication workflow and order management systems. Assist with evaluation of future state technologies.
• Working with Software Analysts, Scrum Masters/Team Coaches, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.

What We Look For in a Candidate

• Significant software engineering experience using Java.
• Significant experience with integration technologies including REST and GraphQL Services, micro-services patterns, Open API specifications.
• Understanding of enterprise databases including Postgres, Graph Databases and Mongo
• Ability to write and understand complex SQL queries, relational and non-relational data models
• Experience with data structuring standards including XML, JSON, and YAML
• Proficient in writing services used by complex front-end UIs using Angular / React Frameworks
• Knowledge of code versioning tools such as Git and GitHub
• Automation tools including Maven, Jenkins
• Experience with containerization technologies to include Kubernetes and Docker
• Effective communication, interpersonal and analytical skills
• Ability to work in a highly collaborative and empowered environment
• Self-starter, can-do attitude within a fast-moving business and technical environment
• Strong problem-solving skills, time management, and oral and written communication skills
• Demonstrated history of software development roles with expanding responsibilities and corresponding successful deliveries over time
• 5+ years professional experience with a bachelor’s degree in computer science, Information Systems, or related field, or equivalent education and experience.

• FedRAMP knowledge preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338760

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Enterprise Network Architect (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Join us at Lumen on our quest to transform network infrastructure. As the Chief Network Architect, you will be instrumental in molding our state-of-the-art network infrastructure. Be part of our vibrant team and spearhead innovation across our Internet and MPLS Core infrastructures, VPN edge services, and Metro Ethernet technologies.

Location

This is a Work From Home position available from any US-based location.

You must be a US Citizen or Permanent Resident/Green Card for consideration.

The Main Responsibilities

Leadership and Innovation: Spearhead strategic programs aimed at optimizing Lumen’s Routing and Switching Network footprint. Innovate, evolve, and enhance technologies that fuel revenue growth, boost cost efficiency, and ensure operational simplicity, scalability, and stability.

Teamwork and Communication: Collaborate with cross-functional teams to bolster IP and MPLS infrastructure.

Modernization: Collaborate closely with the Transport and Access Architecture teams. Facilitate the shift from legacy technologies (SONET, TDM, etc.) to contemporary Ethernet, MPLS technologies, and packet-based architectures.

Automation and Programming: Utilize your proficiency in Ansible and Python to automate network processes, simplify configurations, and boost operational efficiency.

Qualifications to excel in this role, you should possess:

Technical Proficiency: A robust background in network architecture, including IP, MPLS, VPNs, and Automation technologies.

Strategic Insight: The capability to conceptualize and implement transformative network strategies.

Team Player: The ability to work across teams to foster innovation and change.

What We Look For in a Candidate

Education and Certification

A Bachelor’s Degree in Engineering, Computer Science, Mathematics, or a related discipline
CCIE and/or JNCIE certifications are highly preferred

Experience

A 10+ years of experience in Internet, MPLS, Enterprise, and Metro-Ethernet architecture and engineering in large-scale carrier, web-scale, or service-provider networks.
Comprehensive knowledge and hands-on experience with IGP, BGP, MPLS, and Multicast protocols, including but not limited to IS-IS, OSPF, Segment Routing, BGP, MP-BGP, M-BGP, RSVP-TE, LDP, PIM, IGMP, M-LDP.
Extensive knowledge in:
- Routing and switching platforms; General understanding of the role of silicon, optics, and SERDES in those platforms.
- MPLS forwarding and control-plane mechanisms.
- VPN concepts such as Layer-3 VPNs, VPLS, EVPN.
- Multicast protocols and networks such as PIM, IGMP, Rosen, NG-MCAST.
- Design and support of large-scale BGP infrastructures (e.g., multi-tiered route-reflection, Route scales).
Direct experience in designing and supporting large-scale IGP infrastructures (>1000 nodes).
Direct experience in implementing network infrastructures using merchant silicon platforms.
Experience in design and implementation of Metro-Ethernet technologies and concepts including Ethernet IEEE802.3, OAM, QinQ, Mac-in-Mac/PBB, MEF standards, and service profiles; including the use of MPLS or other technologies to scale carrier-grade Metro-Ethernet infrastructures.
Experience and knowledge in network Automation, Software Defined Networking (SDN), Virtualization, and its underlying concepts such as automation, programmability, and orchestration (Netconf, gNMI, gRPC, Ansible, Python), Abstraction of control and forwarding planes, Network function virtualization (VMs, Docker, Kubernetes), Knowledge of APIs and telemetry.
Demonstrated experience in performing and delivering proof-of-concepts, technical and economic evaluations, and platform selection in support of Internet, Enterprise, and Metro-Ethernet infrastructures.
Provide leadership within the IP and Optical / Transport Architecture groups and across multi-functional organizations.
Strong negotiation skills; direct experience in negotiating large capital, multi-year vendor contracts.

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

#LI-JS1

Requisition #: 339028

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Solution Engineer (PITTSBURGH, PA, US, 15219)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is looking for Solution Engineers who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing solution engineering role will work in partnership with our Sales & Customer Success Executives, leading innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Evolution. Solution Engineers design and architect solutions utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Solution Engineer will be responsible for analyzing customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer's specific business requirements. Recommending and proposing solutions to our customers with a goal to become a trusted advisor by highlighting how our products solutions enabling digital business strategies.

The Main Responsibilities

Customer Meetings: Leads and attends customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates strong solution selling abilities and effective, pro-active customer communications. Interacts with all levels of customer's management team.
Customer Solution Development: Analyze and identify our customer's business and technology objectives, conduct full technical discovery, and architect client solutions to meet gathered requirements. Assess business and operations impacted by technology. Craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs. Ability to complete complex custom designs.
Internal and External Training: Advises customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.
Thought Leadership: Internal feedback loop to product management, sales and customer success leadership teams regarding the customer experience, product features/functionality, and service implementation/management.
Customer Advocate: Acts as customer advocate, participating in pre-sales efforts including technical sales presentations, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops. Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. Contribute to development of technical sales strategy. Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.
Lifecycle / Ecosystem Partnership: Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle. Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

What We Look For in a Candidate

Education: B.S. Computer Science, Engineering, MIS or equivalent work experience in the private sector or military
Work experience: Minimum 2 years of experience with technology focused in pre-sales, engineering, consulting or similar background.
General Experience: Technical pre-sales and/or consulting experience.
Technical Knowledge: Possess knowledge of Enterprise Architecture and Design. Technical knowledge across one or more Lumen technology pillars (Global network infrastructure, edge cloud capabilities, connected security, communication and collaboration services).
Communication: Ability to lead & engage in technical workshops, RFP and final solution discussions with customers’ mid-level IT stakeholders.
Sales Ability: Ability to lead & engage in complex deal discussions with internal ecosystem, driving solutions & outcomes with sales, customer success, product & engineering.
Problem Solving: General problem-solving skills and ability to methodically understand and resolve complex issues. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.
Work Style: Ability to work independently, or as part of a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills.
Presentation Skills: Strong presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences.
Strong listening, reasoning and objection handling skills.
Some Travel required.
Desired Skills
- Industry certifications: In 1 or more specialized technologies.
- Experience in solution consulting - ITIL.
- Basic understanding in Cloud & Architecture design.
- Basic understanding in Network Functions Virtualization.
- Basic understanding in Security solutions.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$99,225 - $132,300 in these states: OH PA WV

$109,148 - $145,530 in these states: NJ NY

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

#LI-BJ1

Requisition #: 337307

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Recruiter (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Recruiter will manage our full-cycle recruitment process, while championing the use of innovative, AI-driven strategies to elevate both candidate and hiring manager experience. This role requires a proactive recruiter who will integrate the latest tools and automation capabilities into every stage of recruitment, ensuring efficient and data informed decision making. By collaborating closely with hiring leaders and stakeholders, you’ll help resolve challenges and pioneer new solutions throughout the hiring journey.

Work Location

This is a remote opportunity open to candidates located anywhere in the U.S.

This is a full-time, temporary position with an assignment lasting up to six months.

The Main Responsibilities

Partner with leadership to understand business priorities, anticipate talent needs, and help shape workforce planning, leveraging AI analytics for deeper insights.
Build and maintain a robust network of contacts, utilizing AI-driven platforms, social recruiting tools, and innovative technologies to source both active and passive candidates.
Oversee the selection process—including postings, applications, candidate screening, interviewing, and reference checks.
Demonstrate the ability to recruit on a national, multi-location scale, optimizing results with AI-enabled market intelligence and talent mapping.
Take a self-directed, highly organized approach to completing time-sensitive assignments, leveraging AI to prioritize tasks and streamline daily workflows for greater efficiency and effectiveness.

What We Look For in a Candidate

Background in telecommunications and technology is strongly preferred, as is a passion for applying forward-thinking digital solutions.
Go to Market Recruitment Experience strongly preferred
Demonstrated success in sourcing talent with the ability to engage passive candidates using AI-powered sourcing and engagement platforms.
Bachelor’s Degree with 5+ years of relevant experience, or equivalent experience in lieu of a degree.
Proven ability to leverage artificial intelligence and automation to enhance decision-making, drive continuous improvement, and deliver outstanding results across recruitment and operational processes.
A visionary mindset, eager to stay ahead of industry trends and proactively adopt new technologies that transform traditional recruitment practices.

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-AF1

Requisition #: 339233

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Senior Lead Strategist (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Analyst is the team’s catalyst for strategic change and innovation. Reporting to the Senior Director of Long Range Planning, this role focuses on translating the long-term strategy into actionable programs and new initiatives that drive growth in sales and revenue. The Senior Manager identifies, scopes, and helps execute high-impact strategic initiatives – such as new go-to-market approaches, sales and customer success programs, new product or service offerings, and operational improvements – that are critical to achieving the 1-3 year and 3-5 year objectives. Acting as an internal consultant and project leader, this person works cross-functionally to ensure strategic initiatives are well-defined, resourced, and deliver results that propel Lumen toward its long-range goals.

The Main Responsibilities

Strategic Initiative Identification: Work closely with the Senior Director and other leaders to identify strategic growth initiatives that emerge from the long-range planning process, such as how we commercialize products & bundles, drive new routes to market, design sales & CS programs and strategies.
Business Case Development: Lead the development of a robust business case and execution plan. Define the initiative’s objectives, how it will contribute to long-term growth or efficiency, and determine key requirements (resources, budget, timeline) alongside Finance to model impact.
Collaboration, Leadership & Execution: Drive the execution of strategic initiatives from idea to execution alongside cross-functional partners such as Sales, Marketing, Product Development, Customer Success, Operations, IT – depending on the nature of the initiative.
Performance Tracking & Pivoting: Define KPIs and success metrics for each initiative up front (e.g., incremental revenue, adoption rates, cost savings, customer satisfaction improvements). Track these metrics closely once the initiative is launched.
Innovation and Best Practices: Keep a pulse on emerging strategies and best practices in growth and commercial excellence, both within and outside the industry. Introduce new ideas or frameworks to the organization to test and learn (for example, piloting a new customer success approach inspired by SaaS industry best practices). Encourage a culture of experimentation by running controlled “trial programs” for innovative concepts, measuring results, and scaling successful ones.
Support Strategic Planning: Contribute back into the long-range planning cycle by providing feedback from the field. Insights gained while executing initiatives (e.g., customer feedback, operational challenges, new unforeseen opportunities) should be looped into the next iteration of the strategy.

What We Look For in a Candidate

8+ years related experience with Bachelor's degree or 6+ years related experience with Master's degree.

Knowledge with the following: financial acumen, commercial experience, and strategy background.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-SJ1

Requisition #: 339130

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Chief of Staff - Large Enterprise (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Chief of Staff – Large Enterprise plays a pivotal role within the GTM organization. This Director-level position combines the responsibilities of being the Chief of Staff with driving and managing critical cross-functional initiatives. The role requires a strategic focus to ensure visibility across various domains including Sales, Customer Success, and key operational levers to enable informed decision-making, pinpoint key priorities, and track progress on major initiatives. These initiatives align with Large Enterprise segment objectives, as outlined by the North Star and Change Imperatives.

The Main Responsibilities

The Chief of Staff – Large Enterprise role shoulders a variety of essential responsibilities that contribute to the success of the organization:

Critical Adviser: Serve as a key adviser to SVP Large Enterprise. Facilitate progression of primary objectives and provide solutions to challenges that arise while ensuring the SVP’s time and executive presence are directed toward the highest‑impact deals, renewals, customer escalations, and thought leadership opportunities.
Management System Development: Design and refine systems to ensure consistent monitoring of business objectives, including vital leading indicators from both financial and operational perspectives like pipeline health, forecast discipline, retention, and customer satisfaction metrics
Key Messaging and Communication: Develop impactful messages and create compelling presentations on behalf of SVP Large Enterprise. Represent and communicate leadership priorities across the organization and translate GTM performance into board and C‑suite facing narratives and content.
Cross-Functional Initiatives: Manage and drive initiatives ensuring alignment with organizational goals while enforcing accountability across Sales, CS, Marketing, Product, Operations and Finance for agreed outcomes.
Project Oversight: Provide oversight and establish linkages for projects and efforts spanning cross-functional domains from must‑win growth programs to customer retention initiatives; ensuring timelines and deliverables are met.
Dotted-Line Support to Teams: Provide dotted-line support to teams of program managers and project managers, ensuring effective coordination and alignment of initiatives.
Performance & Change Leadership: Serve as the operational enforcer of new processes and behaviors across Sales and CS. Push transformation initiatives forward, partner with GTM leadership, and remove friction points in execution.
Additional Duties: Handle other responsibilities as assigned, showcasing adaptability and commitment to organizational needs.

What We Look For in a Candidate

An ideal candidate for the Chief of Staff – Large Enterprise position possesses a combination of educational qualifications, professional experience, and consultative skills:

Educational Background: A Bachelor’s degree in Business, Operations, or a related field is required.
Experience: At least 8+ years of relevant go-to market, sales excellence, and/or including 5+ years in commercial consulting roles. Direct experience in Sales (mandatory), Customer Success operations, forecasting, or GTM transformation required.
Communication: Outstanding communication and interpersonal abilities, with the capacity to inspire and lead and turn data into compelling narratives for executives, customers, and the board.
Credibility: Demonstrated ability to quickly establish credibility and build rapport with executives and stakeholders while influencing without formal authority.
Results Orientation: Proven track record of delivering results and achieving success in challenging environments.
Presentation and Negotiation Skills: Strong skills in developing and delivering presentations and negotiating effectively.
C-Suite Experience: Proven experience working with founder/CEO, CRO, COO, EVP, SVP levels on key programs or initiatives.

Compensation

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Learn more about Lumen's:

#L1-SB1

Requisition #: 339285

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Principal Site Reliability Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a Senior Site Reliability Engineer (SRE)/ Platform Engineer / DevOps Engineer with deep expertise in Kubernetes to design, implement, and manage high-availability, scalable systems primarily on AWS EKS. In this role, you will leverage tools like Terraform, ArgoCD, and GitHub Actions to automate infrastructure and workflows while implementing progressive deployment practices (e.g., blue-green, canary, or feature flagging). This position requires someone who can troubleshoot complex systems, implement robust monitoring and guardrails for databases and applications, and maintain a focus on optimizing performance, reliability, and cost-efficiency.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Kubernetes Management & Troubleshooting: Design and manage Kubernetes clusters (AWS EKS) with a focus on networking, scalability, security, and reliability. Troubleshoot complex, cross-system issues involving Kubernetes, databases, networking, and cloud infrastructure. Implement and maintain guardrails to ensure consistent and secure operation of Kubernetes workloads.
Infrastructure Design & Automation: Architect, build, and maintain highly available, fault-tolerant systems using AWS services. Use Terraform to define infrastructure as code, enabling scalable, repeatable, and secure deployments. Automate provisioning, configuration, and updates for cloud infrastructure with a focus on GitOps principles using ArgoCD and GitHub Actions.
System Guardrails & Application Monitoring: Set up and enforce guardrails for databases, infrastructure, and applications, ensuring consistency and adherence to best practices. Implement robust application and infrastructure monitoring using tools like Prometheus, Grafana, and potentially Datadog. Ensure proactive alerting and predictive monitoring to detect issues before they impact users.
Progressive Deployment & CI/CD: Design and implement deployment strategies like blue-green deployments, canary releases, and feature-flag-based rollouts. Develop and maintain CI/CD pipelines to streamline application delivery, testing, and deployment.
Collaboration & Best Practices: Partner with development teams to embed reliability and security best practices into the application lifecycle. Drive a culture of operational excellence, ensuring teams build for reliability, scalability, and security from the ground up.
Resilience & Continuous Improvement: Conduct post-incident reviews to identify root causes and prevent future incidents. Implement practices like chaos engineering to test and enhance system resilience.
Networking & Security: Design and manage secure networking solutions, including AWS VPCs, Kubernetes networking, and firewalls. Ensure compliance with security best practices and industry standards.

What We Look For in a Candidate

Required Qualifications:

10+ years of related experience in software development, systems engineering, and/or networking
Kubernetes Expertise - Deep hands-on experience managing Kubernetes clusters (AWS EKS or similar) with a focus on networking, scaling, and security. Strong troubleshooting skills across Kubernetes workloads, infrastructure, and networking.
Infrastructure as Code & Automation - Expertise in Terraform for infrastructure as code. Proven experience with ArgoCD and GitHub Actions for GitOps workflows and CI/CD pipelines.
Monitoring & Observability - Proficiency in Prometheus, Grafana, and incident management workflows. Experience implementing application-level monitoring and tracing to identify performance bottlenecks.
Guardrails & System Security - Demonstrated ability to set up guardrails for databases, Kubernetes clusters, and applications to ensure reliable and secure operations.
Cloud Expertise - Advanced knowledge of AWS services, including EKS, EC2, CloudWatch, Route53, Aurora, and S3.
Familiarity with auto-scaling, load balancing, and cloud cost optimization.
Programming & Scripting Skills - Strong proficiency in Python, Go, or Bash for scripting and automation tasks.
Systems Troubleshooting - Proven ability to troubleshoot complex, distributed systems across cloud infrastructure, databases, and networking.

Preferred Qualifications:

Experience with other cloud platforms such as GCP or Azure.
Familiarity with logging and observability tools like ELK, Loki, or Graylog.
Exposure to chaos engineering and resilience testing.
Knowledge of HashiCorp Vault, SOPS, and secrets management best practices.
Expertise in database systems, including setup, scaling, and optimization.
Strong listening and communication skills
Strong coaching and mentorship capabilities

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 338048

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead Real Estate Transactions (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a part of the Real Estate Transactions & Analysis Team, this position provides professional leadership in managing corporate real estate leases and acquisitions/dispositions for a leading global telecommunications company. Candidates should have experience handling corporate lease negotiations, commercial property acquisitions/dispositions, and an understanding of real estate site development ideally within the telecommunication sector. The successful candidate will be responsible for managing all aspects of the real estate transaction process and serve as the primary point of contact between the company and landowners. This position requires excellent communication and negotiation skills and the ability to work well in a team environment with multiple disciplines. In addition, knowledge of telecommunications networking, zoning, sub-division, land use regulations, entitlements, and project feasibility is desired. If you are an experienced real estate professional with a passion for creative problem solving, we want you!

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

• Portfolio Analysis
o Review the real estate portfolio to find savings and revenue opportunities.
o Gather real estate market information and data to support the development of market strategies
o Convert the corporate strategic plan into a transaction plan to enhance portfolio efficiency.

• Site Acquisition and Portfolio Monetization
o Ability to manage multiple transactions simultaneously
o Determine the need to employ external resources based on the size and complexity of the transaction
o Coordinate the negotiation and contracting process by interfacing with internal resources
o Develop business cases, LOIs and contracts with competitive, market-driven financial data
o Evaluate site alternatives for quantitative and qualitative benefits
o Collaborate with decision makers and senior leaders to implement strategy and exceed goals
o Review and propose key business terms in contracts to support operational efficiency

• Contract Management
o Resolve contractual disputes and issues to complete transactions in a timely manner
o Develop solutions to landlord/tenant disputes to conform to lease obligations

• Report Generation, Tracking and Relationships
o Manage, convey and track key transaction dates for peer departments and internal customers
o Obtain and track recovered amounts for cost savings, sale proceeds or cost avoidance
o Establish cooperative working relationships with internal and external stakeholders

What We Look For in a Candidate

Required

• Five+ years of experience in commercial leasing, site acquisition, land development, and/or disposition services.
• Proficient knowledge of MS Office - Excel, Word, Power Point, Teams, Outlook and Copilot.
• Experience with AI technologies and CoStar highly desirable
• Ability set priorities and maintain a high level of attention to data/results
• Detail oriented and ability to meet deadlines
• Ability to work independently, as well as part of a team
• Strong organizational and analytical skills
• Strong oral and written communication skills
• Bachelor’s degree in business, finance, engineering or related field.

Preferred

• Professional designations such as JD, MBA, CCIM, CPM, MCR, PMP
• Previous experience in the Telecom or Technology sectors, Site Acquisition, or at a Brokerage firm is preferred

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-DL1

Requisition #: 338602

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead IT Infrastructure Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The role of this position is to serve as a Linux and virtual infrastructure system administrator, for both on-premise and cloud based infrastructure. Primary functions are to design, deploy, and support infrastructure solutions for the enterprise. They will be expected to stay abreast of advances in technologies; assessing, making recommendations, and deploying said technologies. They are expected to be a leader in collaboration efforts across organizations (architecture, development, operational teams, business units, etc.) in solving critical business and technology issues while improving customer experience.

Candidate must be a US Citizen and eligible to obtain GSA Certification.

Location and Schedule

This is a Work From Home position available from any US-based location. The schedule currently rotates every 7 weeks.

The Main Responsibilities

Provide day-to-day support/administration of OS (Linux/Unix) and associated infrastructure
Will provide support directly to internal stakeholders throughout the enterprise to enable and support highly available application solutions
Perform site reliability engineering functions
Assessing standards, practices, technologies, and ecosystems
Make recommendations for improvements and in support of going forward strategies
Facilitate implementation tasks (Examples: operational standards, automation, developing/implementing code, etc.)
Develop, document, deploy, and support best practices/procedures, risk assessments, contingency planning, security, and disaster recovery & business continuity planning
Provide technical support to internal stakeholders through the ability to analyze, troubleshoot, and solve complex technical problems across multiple technical disciplines
Interact and communicate with various levels of management on projects and initiatives
Provide leadership in the migration of legacy technologies to current standards

What We Look For in a Candidate

Required

Bachelor’s degree (Computer Science, MIS, Software Engineering or related) or equivalent experience
Minimum of 6 years of experience with Linux (Red Hat, Rocky, Ubuntu, etc.) administration
Minimum of 6 years of experience with Unix (Solaris, HP-UX, etc.) administration
Experience with automation and orchestration technologies (Ansible, Terraform, shell scripting, etc.)
Excellent troubleshooting and diagnostic skills across the full IT technology stack
Strong interpersonal, written/verbal communication, and team dynamic skills
Ability to clearly communicate technology topics across a broad range of technical and non-technical backgrounds

Preferred

Experience with server virtualization (Examples: ESXi, VMware, vSphere, vRealize, Hyper-V, cloud-based)
Experience with container platforms (Examples: Kubernetes, OpenShift, Rancher)
Experience with storage management (NAS, SAN, etc.)

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

#LI-JS1

Requisition #: 338848

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

CUSTOMER SUCCESS CONSULTANT (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.

The Main Responsibilities

Construct and implement customer success plans, driving customer value realization
Manage customer metrics, including usage data, health indicators, and renewal dates in alignment with objectives
Evaluate product and portal adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
Build value-based relationships with customers to optimize CS plays while leveraging self-service
Share thought leadership with customers based on needs resulting in strengthened customer trust
Identify and qualify opportunities for expansion, partnering closely with sales
Implement revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customers’ success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Onboard new customers and partner with sales, delivery & support to ensure successful deployment of solutions and services including bill reviews and audits
Define and execute renewal methodology aligned with customer priorities to positively impact profit margins

What We Look For in a Candidate

Experience: 5+ years customer success or account management experience
Education Level: Bachelor's Degree or equivalent work experience
Experience working with large and medium enterprise customers
Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
Effective and confident decision making based on business and financial principles
Working knowledge of MS Office suite

Compensation

Location Based Pay Ranges

$70,287 - $93,713 in these states: AZ ID
$73,805 - $98,406 in these states: CO NV OR
$77,322 - $103,089 in these states: CA WA

Learn more about Lumen's:

Requisition #: 339215

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Lead QA Engineer (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Provides expert technical direction at a project level. This role will be responsible for planning, developing, and executing tests for complex systems and equipment. The individual will collaborate with various teams across IT to identify the impacts of test requirements and improve the overall quality of the final deliverables. As a technical expert, this person will possess strong communication skills and will be expected to partner with business and technical groups in order to anticipate the effects of testing and bring timely resolution to critical issues. Within their area of expertise, this person will provide specialized advice and direction. They will contribute towards the team’s continual process improvement, and will also provide industry knowledge regarding test strategy development, test R&D activities, and technical support when applicable.

This role also involves implementing and maintaining automated test scripts to improve testing efficiency and effectiveness. The individual will work closely with product owners, developers, and other stakeholders to understand requirements, define testing scope, and ensure alignment on quality goals. They will define and implement quality assurance processes, including test strategies, methodologies, and best practices. The role includes continuously evaluating and improving testing processes, tools, and methodologies to enhance overall quality and efficiency. Additionally, the individual will manage, mentor, and provide technical guidance to a team of QA engineers, fostering a culture of collaboration, accountability, and excellence within the QA organization.

Location

This role is designated as a fully remote position within the United States.

The Main Responsibilities

Perform comprehensive QA planning and coordination
Perform manual testing of web, mobile & desktop applications
Write automated tests for web and mobile apps using various open-source test frameworks
Assist PO on product questions and issues
Serve as the user advocate within the engineering team
Implement QA metrics, including benchmarking and identification of areas for improving overall performance
Identify and lead process improvements in QA and agile execution
Strong knowledge of software testing methodologies, tools, and best practices, including test automation frameworks (e.g., Selenium, Appium)
Ability to lead and motivate a team, provide guidance, and foster a collaborative environment
Analytical and critical thinking skills to identify, analyze, and resolve complex issues
Excellent written and verbal communication skills to effectively communicate with technical and non-technical stakeholders
Ability to work effectively with cross-functional teams and build strong relationships
Understanding of Agile development methodologies and the software development lifecycle (SDLC)
Ability to analyze test results, identify trends, and provide data-driven insights

What We Look For in a Candidate

Consulting Level Bachelor’s degree. Typically with 8+ years of experience.
6+ years of experience with Master’s Degree.
Strong knowledge of software testing methodologies, tools, and best practices, including test automation frameworks (e.g., Selenium Java, cucumber, Junit, JARVIS, UFT, Parasoft SOA, Jmeter, AccelQ, SOAP UI, PostMan, Python..etc)
Solid understanding of the telecommunications domain, including the functionality and routing mechanisms of Telephone Numbers and Toll-Free Numbers.

Compensation

#LI-VK1

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 339125

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Sr Lead Product Manager Portal (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead Product Manager for the Platform is responsible for aligning strategy and executing the roadmap for the Lumen Platform, which provides digital capabilities that solve customer challenges and distinguish Lumen in the global marketplace. This role focuses on enhancing the experiences of users, developers, and employees across Lumen’s enterprise customer portal, developer portal, and API products. The individual in this role collaborates closely with cross-functional teams to drive development & integration, establish and maintain alignment between the customer experience and development roadmaps, ensure adherence to standard design principles, support efficient & effective operational execution within a scalable framework, and serve as an advocate for customers, developers, and employees.

The Main Responsibilities

Work collaboratively and cross-functionally across product management, product development, engineering, marketing, and operations to achieve the organization’s goals, objectives, and strategic priorities and to bring the vision for the Lumen Platform to life.
Advocate for, and drive adherence to, Lumen’s API-first strategy and approach to development of platform applications and experiences.
Bridge the gap between customer needs, business requirements, and technology to ensure that portal experiences and API products are valuable, easy-to-use, address customer’s needs, and are aligned with the organization’s strategy and objectives.
Engage regularly with customers and users of the platform to understand their business challenges, pain points, and needs and leverage insights to inform the platform development roadmap.
Drive execution of the platform development roadmap through definition of capabilities and features and collaboration design teams, engineering teams, users, and stakeholders through design, development, testing, and release phases.
Apply change management practices that ensure solutions, services, and solutions related to the platform portals and API products are baselined upon release and all changes thereafter are thoroughly scrutinized for justification and impacts to the platform and users are thoroughly evaluated.
Identify opportunities for improvements to the end-to-end development roadmap execution process to address inefficiencies. Drive key learnings from launches back into the organization to support continuous improvement
Advocate for the needs of customers and platform users through engagement in platform development roadmap definition and identification of platform capabilities and enhancements that solve customer challenges.
Adhere to governance processes and operational support frameworks and ensure teams are operating within standard design principles and receiving appropriate requirements and support from the broader organization.
Coordinate with leaders, stakeholders, and cross-functional teams to ensure appropriate prioritization, resourcing, and velocity needed to achieve business goals.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience in a relevant discipline; Master’s degree is a plus
8+ years of experience in Product Management and/or Product Development in the technology or telecommunications industry working with digital platforms, portals, and APIs
Working knowledge and understanding of APIs, API design principles & frameworks, and relevant technologies
Experience with digital platforms, customer portals, and/or web applications and working knowledge of web development technologies, user experience design & research, software development methodologies, and analytics tools & techniques
Strong aptitude for analyzing data, identifying & troubleshooting issues, and developing solutions to complex operational and technical issues that affect the customer experience on the platform
Outstanding communication and interpersonal skills that enable effective collaboration with diverse teams, stakeholders, and customers; Ability to create clarity and drive focus in complex and dynamic contexts up, down, and across the organization
Ability to manage and lead multiple priorities and projects while delivering against tight timelines in a complex and dynamic environment

Compensation

Location Based Pay Ranges:

Learn more about Lumen's:

What to Expect Next

#LI-JS1

Requisition #: 339086

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Director Large Enterprise Growth (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director of Large Enterprise Growth (Strategic Programs & Insights) will drive cross-functional focus, clarity, and follow-through across Lumen’s most critical growth initiatives in Large Enterprise. This role provides strategic program support, performance insight, and rhythm-of-business alignment to ensure key programs translate into measurable commercial outcomes. Additionally, the Director will work collaboratively with leaders across the Lumen organization to design, execute, and lead multiple teams through transformation change efforts of varying size and complexity. The aim is to enhance decision-making, identify key focus areas, and track the progress of top initiatives.

The Main Responsibilities

Translate Growth Strategy: Translate growth strategy into structured, trackable execution with programmatic rigor and commercial focus.
Bringing Strategy to Execution: Translate strategic plans into actionable initiatives, ensuring alignment with organizational goals and driving execution to achieve desired outcomes.
Data Analysis: Gather and analyze data, evaluate results, and develop recommendations and roadmaps across multiple workstreams. Recommend measures/metrics to monitor aligned with tactical plan execution/implementation and track measured progress. Partner with the finance team for value assessment and tracking.
Precision in Programs: Bring precision to programs, clarity to performance, and momentum to field-facing initiatives.
Measurable Impact: Ensure every initiative drives measurable impact without adding complexity. Develop methods to use KPIs to assess organizational performance against targets, refine strategic vision, and identify areas for improvement.
Leverage for LE SVP: Create leverage for LE SVP by making strategy executable, performance visible, and execution accountable without adding noise or hierarchy.
Cross-Functional Collaboration and Oversight: Build and maintain effective partnerships with key cross-functional leaders, coach and guide project teams, and foster a collaborative environment that encourages innovation and continuous improvement. Provide oversight and manage stakeholder alignment for cross-functional projects and initiatives across Lumen's executive leadership teams.
Strategic Mindset: Track updated accomplishments, KPIs, key issues, and/or change controls. Lead working group meetings and create weekly project status and executive reporting. Develop and implement strategic initiatives that align with the organization's long-term goals and objectives.

What We Look For in a Candidate

Bachelor's degree in Business, Operations, or a related field.
10-12 years’ related experience and 3+ years’ experience at manager level.
Recognized as a leader with outstanding communication, presentations, and interpersonal skills.
Ability to quickly establish credibility and rapport with a broad set of executives, C-Suite and constituencies.
Strong interpersonal and influence skills; effectively convey ideas through clear communication in team discussions, presentations, and documents to garner support for projects.
Ability to interpret financial statements and P&L.
Champion for change, willing to challenge the status quo and push a team and the company beyond its comfort zone through compelling data, constant communication, and aptitude for building bridges across functions in the face of resistance.
Strong results orientation with a demonstrated track record of success.
Thrives in an organization with high operational rigor, is a self-starter, and is agile
Passion for building and sustaining high-performing teams.
Experience negotiating and liaising with multiple operational contacts at all levels up to executives.
Applies a quantitative approach to problem solving and has intermediate to advanced excel and technical skills.
Experience working for publicly held, US-owned, global corporations.
Ability to travel up to 20% of the time for meetings and presentations
Ability to work with sensitive financial data and maintain confidentiality.

Compensation

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Learn more about Lumen's:

What to Expect Next

#LI-SJ1

Requisition #: 339210

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director Senior-Enterprise (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in Arizona, New Mexico, or Nevada.

Requires at least 50% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Demonstrates knowledge of the company's entire product suite. May have more in-depth knowledge on a subset of products and/or services.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.
Provides input to sales management about trends and changes taking place within the customer’s organization, and makes recommendations about future courses of action necessary of the company towards improving its position with the customer.

What We Look For in a Candidate

Basic Qualifications:

10+ years of industry sales experience.
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.

Compensation

Location Based Pay Ranges:

$124,037 - $165,375 in these states: AZ and NM

$130,242 - $173,649 in these states: NV

Learn more about Lumen's:

#LI-HE1

Requisition #: 337790

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II- Desk Based (Remote, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This advanced role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required.

The Main Responsibilities

Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue.
Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call.
Engage internal resources and support personnel to provide an exceptional customer experience.
Leverage the broader sales resource eco-system to drive high impact opportunities.
Work with urgency through all aspects of the sales cycle through closing.
Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.
Provide activity reports as required. Forecast and commit monthly sales volume accurately.
Attend assigned meeting and participate in all company training requirements.
Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.

What We Look For in a Candidate

4+ years sales experience
Experience selling similar products and solutions.
Experience selling telecom/telecom solutions.
Advanced sales experience in a similar desk-based or inside/outside role.
History developing new accounts and opening new sales territories a plus.
Ability to conduct an efficient sales call or web-conference.
Prepared, organized and planned approach to daily business pursuits.
Persuasive selling skills and prospecting skills – cold calling, e-mail, social media, messaging, etc.
Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.
Proficiency in Salesforce/CRM.
Work daily with integrity and follow the Lumen Unifying Principles.

Compensation

Location Based Pay Ranges:

$49,613 - $66,150 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$52,101 - $69,458 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$54,579 - $72,765 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

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Requisition #: 339167

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Manager II- Regional Enterprise Expansion (WORKS FROM HOME, ID, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Location

Allows for Work From Home in Idaho, Montana, or Utah.

Requires at least 25% or more of time conducting sales activities outside of the office.

The Main Responsibilities

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements
Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments.
Effective relationship-building internally through cross-functional collaboration and problem-solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support, Service Delivery
Identifies, bids on, negotiates, and closes new sales opportunities in order to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from existing accounts.
Providing input to sales management about trends and changes taking place within the customer’s organization and making recommendations about future courses of action necessary of the company towards improving its position with the customer. 
Leveraging strategic client relationships and external presence to achieve Lumen’s strategic imperatives
Leveraging your external network to identify and recruit high performing talent to the team and builds internal relationships with other leaders to provide win-win career opportunities to Lumen employees
Requires at least 50% or more of time conducting sales activities outside of the office.

What We Look For in a Candidate

Bachelor’s degree or equivalent education and experience
5-7+ years’ experience using a solution-based sales methodology for enterprise technology services in a consultative, complex, business-line sales process
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficiency in MS Office Products: Outlook, Word, Excel, PowerPoint
Strong business acumen and expert knowledge of Lumen’s products, services, and solutions
Experience with Salesforce.com preferred

Compensation

Location Based Pay Ranges:

$64,502 - $85,995 in these states: ID, MT, UT.

Learn more about Lumen's:

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Requisition #: 339019

Background Screening

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

Disclaimer

Account Director I- Enterprise Arizona or Nevada (WORKS FROM HOME, AZ, US)

About Lumen

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Identify and develop new Enterprise sales opportunities, provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

Location

Allows for Work From Home in Arizona or Nevada.

Requires 25-50% or more time conducting sales activities outside of the office.

The Main Responsibilities

Responsible for developing Enterprise sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas.
Develops and manages relationships with acquired and/or existing customers in order to attain additional business and retain existing revenue. Develops action plans to cross-sell and up-sell accounts to increase overall total customer spend with the company.
Learns and develops further knowledge of new technologies and selling points which includes enhancing expertise in the company's entire product suite.
Provides comprehensive account plans and strategies to win new business from new and/or existing accounts.
Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements.

What We Look For in a Candidate

Requires at least 50% or more of time conducting sales activities outside of the office.

Basic Qualifications:

5+ years of industry sales experience
Minimum skills required to perform in this role.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Demonstrated strong communication, written, and formal presentation skills as well as proficiency in selling to the close.
Proficient in MS office products: Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

Knowledge and understanding of the telecom industry's competitive landscape.
Experience with Salesforce.com preferred.
Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$85,586 - $114,114 in these states: AZ
$89,870 - $119,826 in these states: NV

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

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