SR FIELD TECHNICIAN

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Date: Dec 8, 2025

Location: SINGAPORE, SG, 369522

Company: Lumen Technologies

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Main Responsibilities

  • Perform routine maintenance on all in-country Data Centers and Point of Presence, ensure site infrastructure is compliance to company standard and labeling. Update site documentation from time-to-time.
  • Attend to customer premise to carry out CPE installation/configuration/trouble shooting
  • Manage the warehouse inventory ensure Network and CPE sparing is at the safety level in order to support new order fulfillment and break-fix. Handling CPE delivery to customer location ensure meeting the required SLA
  • Demonstrate the ability to complete the assigned Work Order independently and documented the result properly.
  • Demonstrate the ability to manage/supervise remote contractors to ensure work is performed in accordance with acceptable standards and practices.
  • Work closely with Project Management, Service Delivery team, Activation team, NOC, Network Implementation team on Work Order, Scheduled Maintenance and Trouble Ticket.
  • You will be in many events working in Data Centre or Warehouse alone, on various occasion require to lift heavy item unassisted
  • Must be able to work after office hour, evenings, weekends, and holidays in an on-call/emergency basis.
  • Must be able to travel overnight within and outside of regular work area upon request of supervisor or manager.
  • Must be able to adapt and perform in a rapidly changing work environment
  • Be smart and agile enough to bend, stoop, and crawl and work in a Data Centre environment for extended period of time.
  • Perform additional duties if required.

What We Look For in a Candidate

  • Preferred a minimum of 2-year experiences in telecommunications industry in Field Operations support.
  • Degree in electronics or equivalent.
  • Candidate currently holding an active CCNA, CCNP, JNCP and/or Ciena OCA is a definite advantage
  • Basic knowledge in Computer Operating System, Window and Linux
  • Basic knowledge of network technologies i.e. DWDM, OTN, SDH/PDH Multiplexing, Ethernet, TCP/IP, SDWAN
  • Basic knowledge in vendor operating system ie Versa OS, Cisco IOS and JunOS
  • Experience in operate test instrument and setup various test requirement, i.e. OTDR, BERT, EtherBERT, RFC2544, Y.1564 and RFC6349.
  • Understand the use of different tools/kits to effectively identify the fault over the core network infrastructure such as Optical Power Meter, Fiber Microscope, Light Emitter, Digital Multi-Meter, Testset
  • Understand various interface type over fiber optic cable and copper wire cable and their limitation.
  • Able to interpret what is network alarm. e.g. AIS, LOF, LOS
  • Ability to resolve complex network issues and outages. Understand troubleshooting fault finding techniques in a systematic way, i.e. software loopback, hardware loopback, Inside-out and outside-in technic.

Compensation

What to Expect Next

Requisition #: 340834

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.


Job Segment: Network, Data Center, Testing, Fulfillment, Linux, Technology, Operations