Senior Lead Program Manager - Public Sector

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Date: Feb 12, 2026

Location: Remote, US

Company: Lumen Technologies

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

 The Senior Lead Program Manager manages the solution development and deployment of telecom, professional services, Cyber and IT solutions for Large Systems Integrators and Federal Government customers.  

The Main Responsibilities

  • Works with Sales and Engineering teams to gather and validate customer requirements as needed. 
  • Develops project proposals and plans to comply with contract and RFP commitments; this includes determining schedules, funding, procedures for accomplishing the project, staffing requirements, risk management plans, and allotment of available resources to various phases within projects. 
  • Presents and reviews comprehensive project management plans to clients. 
  • Manages customer requirements and expectations. 
  • Oversees monthly and quarterly client service performance meetings; this includes generating service delivery, service assurance, and process assessment and improvement reports. 
  • Ensures SLAs meet (or exceed) client expectations. 
  • Ensures systems, processes, and methodologies are followed to ensure effective monitoring, control, and support of service delivery. 
  • Identifies areas for improvement driven by data and reporting and working with internal teams to implement fixes with urgency. 
  • Involvement in order entry, dispatch teams, conduit teams, fiber teams, power teams, real estate teams, data center teams, testing teams, equipment teams, and 911 validation teams 
  • Prompt SOW creation and submission, along with permit, OSP, KMZ and DLR information 
  • Provide Lead PMO with tracking worksheet and project progress/plans for special constructions 
  • Interact with multiple internal departments based on project requirements and circuit types, including order entry, cross-functional assistance with Type-2 orders, and vendor configuration 
  • Establish new processes where needed to expedite delivery of customer service 
  • Role is subject to annual review for value add to the program and performance of candidates.  End customer can request removal for lack of performance or at the point agreed upon milestones have been met.

What We Look For in a Candidate

  • Bachelor's degree. Typically, with 8+ years of experience.  6+ years of experience with Master's Degree. Program and/or Project Management experience in the telecommunications industry. 
  • Direct customer experience with increasingly responsible project management experience required with an emphasis on technical capabilities preferred. 
  • Experience leading cross-functional teams and implementing multiple strategic, complex projects with successful results (scope, schedule, and budget) simultaneously. 
  • Experience defining and documenting processes and driving continuous improvement to processes via process measurement/metrics. 
  • Requires prior Public Sector Contract or Program Management Experience, Knowledge and experience with government customers and familiarity with government contracts. 
  • PMP Certification desired. 
  • ITIL Certification desired.  
  • Proficient with Microsoft Project, Excel, Visio, PowerPoint and Word. 

  

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 

Location Based Pay Ranges:

 

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

 

Learn more about Lumen's:

 

#LI-Remote

Requisition #: 341314

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

 

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

 

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

 

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.


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